Hitch-Hiker's Guide to MMM

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					   CERN Mail Service Team



      The
 Hitch Hiker’s
     Guide
      To
Mail at CERN
  The MMM companion
Credits
Main Writer / Editor:   Emmanuel Ormancey
    Macintosh part:     Alexandre Lossent
       Introduction:    Alberto Pace
       Contributors:    Christian Boissat
                        Pierre Charrue
                        Michel Christaller
                        Joel Closier
                        Frédéric Hemmer
                        Christian Isnard
                        Johan Karlsson
                        Djilali Mamouzi
                        Eva Sanchez-Corral Mena
                        Jean Montuelle
                        Ludwig Pregernig
                        Frode Skaar
                        Andreas Wagner
                        Roger Woolnough




Document History
     Thursday, June 05, 2003      Initial document release, written
                                  from scratch and MMM Website
                                  pages.
        Monday, July 14, 2003     Added Macintosh documentation.
      Thursday, July 31, 2003     Review modifications.
 Monday, September 01, 2003       French version.
http://cern.ch/mmm                                                                                                                                  The MMM Companion




Table of contents
1.       Introduction..................................................................................................................... 7
2.       First Steps................................ ................................ ................................ ....................... 9
     2.1.          Getting started with your mail.................................................................................................................... 9
         2.1.1.         Do I have a Mailbox? ........................................................................................................................................9
         2.1.2.         Obtaining a Mailbox .......................................................................................................................................10
         2.1.3.         Mailbox deletion ...........................................................................................................................................10
     2.2.          Information and tools Web site................................................................................................................11
     2.3.    Decide which Mail client to use................................................................................................................12
3.      CERN MMM Mail Servers.....................................................................................................13
     3.1.          Description..................................................................................................................................................13
     3.2.          Features.......................................................................................................................................................14
     3.3.          Supported Mail clients...............................................................................................................................16
4.      Mailbox Configuration and Tools .........................................................................................19
     4.1.     Password change........................................................................................................................................19
     4.2.          Spam Fighting.............................................................................................................................................20
         4.2.1.         Configuration ...............................................................................................................................................20
         4.2.2.         Reporting Spam ............................................................................................................................................21
         4.2.3.         Tips to avoid Spam in your mailbox ...................................................................................................................22
         4.2.4.         How does Spam filtering work ..........................................................................................................................22

     4.3.          Vacation Message.......................................................................................................................................23
     4.4.          Email Forwarding........................................................................................................................................24
5.      Outlook XP .....................................................................................................................25
     5.1.     Configuration..............................................................................................................................................26
         5.1.1.         Automatic configuration ..................................................................................................................................26
         5.1.2.         Manual configuration .....................................................................................................................................27
         5.1.3.         Access mailbox from a different Nice account ......................................................................................................29

     5.2.          Mail ..............................................................................................................................................................31
         5.2.1.         Main window ................................................................................................................................................31
         5.2.2.         Customize views ...........................................................................................................................................32
         5.2.3.         Create a mail, reply or forward .........................................................................................................................36
         5.2.4.         Signatures ...................................................................................................................................................40
         5.2.5.         Contacts......................................................................................................................................................41
         5.2.6.         Automatic actions with rules ............................................................................................................................42
         5.2.7.         Deleted messages recovery ..............................................................................................................................44
         5.2.8.         Spam Tools ..................................................................................................................................................45
     5.3.          Collaborative tools .....................................................................................................................................46
         5.3.1.         Permissions and access to shared resources ........................................................................................................47
         5.3.2.         Calendar......................................................................................................................................................51
         5.3.3.         Tasks..........................................................................................................................................................57
         5.3.4.         Notes..........................................................................................................................................................61

     5.4.          Offline Mode...............................................................................................................................................62
         5.4.1.         Configure Offline Mode ...................................................................................................................................62
         5.4.2.         Work in Offline mode .....................................................................................................................................65

6.      Outlook Web Access .........................................................................................................67
     6.1.    Configuration and Access .........................................................................................................................68
     6.2.          Mail ..............................................................................................................................................................69
         6.2.1.         Main window ................................................................................................................................................69
         6.2.2.         Customize views ...........................................................................................................................................70
         6.2.3.         Create a mail, reply or forward .........................................................................................................................71
         6.2.4.         Contacts......................................................................................................................................................74
         6.2.5.         Deleted messages recovery ..............................................................................................................................75
     6.3.          Collaborative tools .....................................................................................................................................76
7.      Mozilla ..........................................................................................................................77
     7.1.     Configuration..............................................................................................................................................78
     7.2.          Usage...........................................................................................................................................................83
         7.2.1.         Customize views ...........................................................................................................................................84
         7.2.2.         Create a mail, reply or forward..........................................................................................................................86




                                                                                                                                                                                    5
http://cern.ch/mmm                                                                                                                                   The MMM Companion




         7.2.3.         Signatures ...................................................................................................................................................89
         7.2.4.         Personal address book....................................................................................................................................90
         7.2.5.         Filter Rules ...................................................................................................................................................91
8.       Pine ................................ ................................ ................................ ..............................93
     8.1.          Configuration..............................................................................................................................................94
     8.2.          Usage...........................................................................................................................................................98
         8.2.1.         Display folders and mails ................................................................................................................................98
         8.2.2.         Create a mail, reply or forward ....................................................................................................................... 100
         8.2.3.         Signatures ................................................................................................................................................. 102
         8.2.4.         Personal Address Book ................................................................................................................................. 103
         8.2.5.         Filter Rules ................................................................................................................................................. 104

9.      Macintosh clients ........................................................................................................... 105
     9.1.    Outlook Web Access ............................................................................................................................... 105
     9.2.          Outlook 2001 for Mac OS Classic (8 and 9)......................................................................................... 106
     9.3.          Mail for Mac OS-X................................................................................................................................... 108
10.      Advanced Mailbox use: WebDav..................................................................................... 111
   10.1.   Windows Explorer WebDav client.......................................................................................................... 111
   10.2.    DavFS2...................................................................................................................................................... 113
11.      Instant Messaging...................................................................................................... 115
     11.1.         Configuration........................................................................................................................................... 115
     11.2.         How to use Instant Messenger .............................................................................................................. 116
Appendix: 42 reasons to use MMM Services ................................................................................. 118
12.           Table of figures ......................................................................................................... 121




                                                                                                                                                                                     6
http://cern.ch/mmm                                                                          The MMM Companion




1. Introduction
Every computing service at CERN has typically a lifecycle of a few years. It starts with a pilot/prototype phase
through which the feasibility and production costs are evaluated. Then, after management approval, the
pilot/prototype may be turned into an official service with user support, alarms, monitoring and
documentation being provided. If the new service replaces an existing one, an appropriate migration phase is
prepared. Once this is done, the service runs in production for several years with limited modifications, until it
becomes obsolete and is replaced by the following generation of services.


This approach is different from previous strategies of continuously improving existing services and it has
shown its limitations: increas ing complexity of services over the years with the consequence of home grown
solutions with high system management costs.

The new strategy is now in place for several of the well known computing services provided by the IT division
like LXPLUS, Web Services, NICE 95 / NT / 2000 and NICE XP. The Mail service is not different. The old CERN
mail service was initially designed in 1994 and was improved in 1997 / 1998 and has reached the end of its
lifetime. New technologies have emerged and new solutions can today be deployed which offer improved,
more transparent end-user services at lower operational cost.


This document fits in this strategy. It replaces the 7 year old “The CERN Electronic Mail Guide”
(CERN/UCO/1997-1998) and summarizes the new generation of collaborative and messaging services
provided to the CERN user community in general. As you will discover, the new services provide a superset of
the functionality that were available in the old service. The vast majority of new services are available with a
complete compatibility with the old ones, while for the very few where complete compatibility could not be
provided; a migration path is proposed to ensure that all functionalities are retained.

For the user who is reading this introduction, the number one question has not yet been answered: “Why do
we need a new mail system for the organization?”. This is the first question that the majority of users have
asked when being invited to migrate to the new messaging infrastructure. The question is legitimate a     nd
deserves a detailed answer which has multiple political, technical and economical facets.

It is always difficult to prove to someone who has reached a certain level of productivity that more can be
achieved. Several of our users expressed their opinion that no additional functionality was needed and that the
previous email system was perfect. Unfortunately this cannot be true. First of all because the existing system
was far from being perfect and had high maintenance and operational costs. Despite this, some users thought
that the functionality offered was enough, others asked for additional functionality, which is now provided
with the new service like a scalable Web-mail interface, an efficient anti-spam and antivirus filtering and a
collaborative calendaring solution.

Probably, we should compare the reasons for this change to similar reasons why in the year 2000, CERN
moved from NICE95 to NICE2000. Why was it necessary to change the desktop environment? Or back 10/15
years, why should we use electronic mail instead of paper mail? Today the answers to these questions are
obvious and it would not be easy to find a user willing to go back and use NICE95 instead of NICE XP or
NICE2000. However, only three years ago, the answer to this question was not so evident for some users who
could not (yet) see the increased productivity the new technologies were allowing.


The situation today with the new mail services quite similar to the examples mentioned above. The
information technology division has invested in a new messaging infrastructure that will boost productivity
within the organization not only for electronic mail exchanges but also for collaborative work in general.




 Introduction                                                                                                  7
http://cern.ch/mmm                                                                    The MMM Companion




The detailed answer to the question “Why do we need a new mail system for CERN?” is the present book, which
describes in detail the collaborative and messaging functionalities that have now been integrated in a
consistent set of services. The reader who is impatient to know the list of motivations for this change can
jump directly to “Appendix: 42 reasons to use the MMM services”.




 Introduction                                                                                           8
http://cern.ch/mmm                                                                       The MMM Companion




2. First Steps

2.1. Getting started with your mail

To connect to the mail server, you must have a Mailbox on MMM Services .

A Mailbox is normally created in the following two possible situations:
    •    You requested it.
    •    You are a new user of the CERN computer centre facilities and a MMM Mailbox was created for you
         with another account.


If you are using a central account (like AFS or NICE) it is recommended that your account name on the Mail
Server is the same as your primary account on those services.
Once done you must choose a program to read and send e-mail messages called a mail client program and
you must learn how to use it.




2.1.1.         Do I have a Mailbox?

Go to the web page: http://consult.cern.ch/xwho and search for your name.
Click on your name in the results , then click on “Accounts" and search for the MAILSERV service.




           Click                                              Mail Server
         Accounts                                              account.

                                       Figure 1: Check for Mail account




 First Steps                                                                                           9
http://cern.ch/mmm                                                                    The MMM Companion




2.1.2.          Obtaining a Mailbox

If you do not have a Mailbox on MMM services, you can ask your group administrator to create one for you. To
find out who is your group administrator, you can again search for your name in the page
http://consult.cern.ch/xwho and, after having clicked on your name, click on the group code. The group
administrators list will be displayed.




           Click on group code

                                         Figure 2: Group administrator




2.1.3.          Mailbox deletion

Your mail account will remain active as long as you are at CERN and you have another active account (NICE,
AFS, etc.).
When you leave CERN, your group manager may validate your account's deletion. Then your mail account (mail
address at CERN, eventual forwarding of your mail outside CERN and all your mail folders) will be deleted by
an automatic process.
Usually this takes some months to happen after your departure. But please beware it will happen anyway, so
take all necessary measures to avoid loosing any valuable data:
     •    Herald people of your new email address.
    •    Archive your current mail.
    •    Setup Email forwarding to your new address.




 First Steps                                                                                            10
http://cern.ch/mmm                                                                        The MMM Companion




2.2. Information and tools Web site

All information and tools concerning MMM Servic es are available from the MMM Web site:


                                      http://cern.ch/mmm




    MMM News:            Webmail        CERN Tools:     Documentation: How                   A problem? The
   information on        access            Mailbox          to use mail,                     answer is here!
    service, new                      configuration and collaboration tools,
       features,                            tools.              etc.
    interruptions,                                                              Video presentations
         etc…                                                                  detailing MMM service
                                                                                usage and features.


                                        Figure 3: MMM Home page




 First Steps                                                                                               11
http://cern.ch/mmm                                                                          The MMM Companion




2.3. Decide which Mail client to use

Depending on the platform, usage and mobility, various solutions are available. These are the solutions we
recommend, however you might use any other compliant solution.


    Computer                  Usage             Windows 2000 / XP             Unix                  Mac
Your       desktop     Full MMM features        Outlook XP            OWA, RDC               Outlook        2001,
computer in your                                                                             OWA, RDC
CERN office
Your    desktop        Mail features only       Outlook XP, Outlook   OWA, Mozilla, Pine,    Outlook     2001,
computer in your                                2000, Mozilla         RDC                    OWA, RDC, Mail
CERN office
Any other CERN         All   Mail   or   Full   OWA                   OWA, RDC               OWA, RDC
computer               features
Laptop,        work    Full MMM Features        Outlook XP (Offline            -             Outlook 2001
offline                                         mode)
Laptop,        work    Mail features only       Outlook XP (Offline   Mozilla, Pine          Outlook 2001, Mail
offline                                         mode),      Outlook
                                                2000, Mozilla
Outside        CERN,   Full MMM Features        OWA, Outlook XP       OWA                    OWA
other     institute,
home, etc…
Outside        CERN,   Mail features only       OWA, Outlook XP,      OWA, Mozilla, Pine     OWA , Mail
other   institute,                              Outlook      2000,
home, etc…                                      Mozilla


    •     Outlook XP (also known as Outlook 2002) is part of the Office XP suite, default suite for Windows XP
          (NICEXP) machines; available as upgrade on Windows 2000 machines.
    •     Outlook 2000 is part of the Office 2000 suite, default suite for Windows 2000 (NICE2000) machines.
    •     Pine minimum version 4.21 required, version 4.44 or above recommended.
    •     OWA: Outlook Web Access, the Webmail access to MMM.
    •     RDC: Remote Desktop Connection to a Windows farm: allows Outlook XP use.
    •     Outlook 2001: Available on Mac OS Classic (8 or 9) only.
    •     Mail: Built-in mail client on Mac OS X.




 First Steps                                                                                                 12
http://cern.ch/mmm                                                                     The MMM Companion




3. CERN MMM Mail Servers

3.1. Description

MMM Service is based on Microsoft Exchange 2000 Servers, plus some specific CERN features to fit user’s
requirements.


The objectives of the MMM 2000 Service are:
    •    Increased functionality to address user's demands
    •    Cost reduction of running the messaging services by reducing diversity and using less expensive
         hardware
    •    Increased service coverage by leveraging on Windows 2000 technologies

Technically speaking, these objectives will be addressed by offering:
    •    Mail over secure IMAP, MAPI, POP3 and HTTP protocols
    •    Calendaring using MAPI and HTTP protocols
    •    News using NNTP and HTTP protocols

Mail and Calendaring support delegation (i.e. acting on behalf of somebody else and/or access somebody else
calendar or mail folders, provided the permissions are granted).
Calendar (and other folder types) sharing will be addressed through the use of public folders associated with
appropriate security groups.


The Exchange pilot proposal was approved by Desktop Forum in February 2002 for a 6 month period.
The Exchange Service proposal was approved by Desktop Forum in September 2002.




 CERN MMM Mail Servers                                                                                   13
http://cern.ch/mmm                                                                      The MMM Companion




3.2. Features

MMM Services are available and fully operational (you must authenticate with your NICE username/password
and be enrolled on the system):


General
    •      Access
                 o    Any mail client for IMAP and POP.
                 o    Secure SSL connection.
                 o    MAPI access for Outlook on Windows, Mac & PDA and Evolution (Ximian connector) on
                      Linux.
                 o    Web access over SSL (Outlook Web Access).
                 o    WebDAV (RFC 2518 draft standard) for file access.


    •      Extra features
                 o    Sharing folders and items.
                 o    Delegation and send on behalf.
                 o    Offline availability.
                 o    Anti Spam filtering: remove automatically spam from your inbox.
                 o    Anti virus running on server.
                 o    Personal mailbox backup for limited number of users.


Calendar
    •      Access
               o      MAPI access for Outlook on Windows & Mac, PDA and soon Linux with Evolution (Ximian
                      connector).
                 o    Web access over SSL (Outlook Web Access).


    •      Extra features
                 o    Sharing and delegation.
                 o    Resources handling (meeting rooms, etc.).
                 o    Offline availability (requires Outlook XP).


News
    •      Access
                 o    NNTP (any news reader).
                 o    Web access over SSL (Outlook Web Access).


Public folders
    •      Access
                 o    MAPI access for Outlook on Windows & Mac.
                 o    Web access over SSL (Outlook Web Access).
                 o    WebDAV (RFC 2518 draft standard) for file access.


    •      Features
                 o    Can contain mails, files, contacts and calendar.
                 o    Shared folders and resources for Team shared space:
                            •   Threaded discussion
                            •   Document repository
                            •   Team calendar
                            •   Team task list




 CERN MMM Mail Servers                                                                               14
http://cern.ch/mmm                                                                     The MMM Companion




            •   Team members contact list
            •   Other contacts list


Changes:
   •   Webmail replaced by Outlook Web Access (OWA) interface: a light web version of Outlook.
   •   Mailwww interface is replaced by “CERN Tools”, accessible from Outlook Web Access, Outlook XP and
       MMM homepage.
   •   Procmail (UNIX server side mail filtering) disappears: Outlook Rules Wizard or any client inbox filter
       replaces.




 CERN MMM Mail Servers                                                                                   15
http://cern.ch/mmm                                                                     The MMM Companion




3.3. Supported Mail clients

MMM is an IMAP / POP compliant server. Any standard mail client supporting those protocols will work.
In parallel a HTTP Web interface (Outlook Web Access) is also available from any Web browser.


Supported Mail Clients at CERN are:
    •    Pine (minimum version 4.21, recommended version 4.44 or later to benefit from secure protocols).
    •    Mozilla.
    •    Outlook 2000 in IMAP mode only.
    •    Outlook XP in MAPI mode only.

For the web mail (OWA) supported browsers are:
    •    Internet Explorer v5.5 or later.
    •    Mozilla.


Unsupported clients:
    •  Outlook 2001 in MAPI Mode on MAC OS 9.
    •    Entourage in IMAP mode on MAC OS X.
    •    Eudora.
    •    Evolution on Linux (Ximian connector allows collaboration tools access).




 CERN MMM Mail Servers                                                                                  16
http://cern.ch/mmm                                                                   The MMM Companion




                                                         Mail Clients:
                                                              •    Pine (4.21 minimum)
                                                              •    Netscape 4.7/ Mozilla
                                                              •    Outlook 2000
                                                              •    Any other IMAP / POP client.

                                   IMAP / POP

                                                         Secure Mail Clients:
                                                             •   Pine (4.44 minimum)
                                                             •   Netscape 4.7 / Mozilla
                                                             •   Outlook 2000
                                                             •   Any other IMAPs / POPs client.
                                  IMAPS / POPS



                                     MAPI                MAPI Mail Clients:
                                                            •    Outlook XP.
                                                            •    Outlook 2001 for Mac.



                                 HTTP / HTTPS            Web browsers:
                                                            •    Internet Explorer (5.5 minimum).
                                                            •    Netscape 4.7 / Mozilla
                                                            •    Any other browser supporting https.
      MMM Servers
                                  WEBDAV

                                                         WebDav Clients:
                                                            •   Internet Explorer.
                                                            •   Linux DavFS.
                                                            •   Dav Explorer.
                                                            •   See www.webdav.org



                         Figure 4: Supported protocols and clients available.




 CERN MMM Mail Servers                                                                                 17
http://cern.ch/mmm                                                                       The MMM Companion




4. Mailbox Configuration and Tools


4.1. Password change

The Mail password is the same as the Nice password. It can be changed in several ways:


    •    MMM Site (http://cern.ch/mmm): Services ? MMM Services ? Change password.
    •    WinServices Site (http://cern.ch/Win): Services ? User accounts ? Change password.




                                      Figure 5: Web password change




 Mailbox Configuration and Tools                                                                      19
http://cern.ch/mmm                                                                      The MMM Companion




4.2. Spam Fighting

Spam is the “friendly name” given to unsolicited mails you can receive in you inbox. From commercial ads to
links to pornographic sites, every mail user is a potential target for Spam . Publishing your email address on
Web sites, in newsgroups, in chat rooms increases the risk of receiving Spam mails. Spammers use search
engines and robots to crawl web sites, newsgroups, chat room s, every place where email addresses are
potentially available.



   Once your address has been targeted for Spam , it is IMPOSSIBLE to have it removed.


4.2.1.           Configuration

The CERN MMM Service provides an enhanced spam filter which will move automatically Spam mails to a
specific folder called CERN Spam .

To configure this filter, go to either :
     •    MMM Site (http://cern.ch/mmm): Services ? CERN Tools ? Spam fight.
     •    Outlook Web Access : CERN Tools ? Spam fight.
     •    Outlook XP: Menu Tools ? CERN Tools ? Spam fight.

Then choose a level of “aggressiveness” for the filter. We recommend setting this level to High, and then
decreasing it if necessary. Check from time to time if your CERN Spam folder contains any legitimate mail.
Choose expiration for CERN Spam folder content. Items older than selected value will be automatically deleted.




          Select Spam
          Fighting level


          Expiration on
          CERN Spam
         folder content.

         Delete evident
         Spam, do not
         move to Cern
          Spam folder.

                                           Figure 6: Spam fighting configuration



Use the Whitelist feature to allow misidentified commercial mails to pass through instead of decreasing the
Spam Fighting level.




 Mailbox Configuration and Tools                                                                             20
http://cern.ch/mmm                                                                          The MMM Companion




                                                                          Type the substring to search (wildcards
                                                                          are not supported).
                                                                          Substring are searched, it means that in
                                                                          the above example, if superfourmi is
                                                                          found anywhere in the From field, the
 Select the field where the                                               mail will be white listed.
 string will be searched:
       •     Subject
       •     From
       •     To                                                                  Automatically fills the
       •     Cc                                                                  Whitelist with emails stored
                                                                                 in your MMM Contacts
                                                                                 folder.

                                          Figure 7: Spam whitelists



It is also possible to reject mails based on their language encoding, for example, if you do not read Chinese,
you can assume that all Chinese written mails you will receive can be considered as Spam.




            Select foreign
             languages
          charsets you want
              to reject.


                                       Figure 8: Spam charset rejection




4.2.2.          Reporting Spam

In case you received Spam mails in your INBOX despite the filter, please report it so we can improve our
detection techniques.
On the other hand, there is no need to report Spam located in your "CERN Spam" folder, because they are
already detected.

How to report a Spam:
    •    From Outlook XP: select the Spam mail and click button Report Spam, it will be deleted and a copy
         will be sent to our team.




                                 Figure 9: Report Spam buttons in Outlook XP



    •    From any other mail client: please forward the mail with full headers to abuse@cern.ch and delete it.




 Mailbox Configuration and Tools                                                                                21
http://cern.ch/mmm                                                                        The MMM Companion




How to forward a mail with full headers:
    •    Mozilla: Open the mail, view menu in the tool bar ? “headers – all”. For a permanent setting:
         Edit/Preferences menu ? Mail Settings ? Message, set “forward messages” to “as attachment”.
    •    Outlook 2000 : Select the mail, right click ? “Options”. In the lower part of the window are the
         headers. Select them all and copy-paste them into your message. For a permanent setting:
         Tools/Options menu ? Preferences tab ? E-mail Options, set "When Forwarding a message" to
         "Attach original message".
    •    Pine: When reading the mail type "H" to select the "HdrMode" and then forward it.




4.2.3.             Tips to avoid Spam in your mailbox

Spammers collect email addresses from Web pages, newsgroups, chat rooms, and any other places that can be
searched by robots. Then to verify that the mail address is still valid, they try to make the user click on
something upon Spam reception.

    •    In any case, never click on Unsubscribe links available in Spam Mails. The “Click here to be removed
         from the list” trick will ensure the spammer that you have read his Spam mail. Your email address will
         then be flagged as a valid email address, increasing its potential commercial value.
    •    Never use your email address in chat rooms; you may receive your fir st spam in less than 10 minutes
         (verified statistic!).
    •    When posting to newsgroups, try to modify your email and add strings like *nospam* somewhere:
         firstname.lastname@*nospam*cern.ch.
    •    Avoid writing your email address in Web pages, statistics show that in average you’ll receive your first
         spam about 39 days later. If it is really needed, display a gif picture instead of writing your mail in
         text. See http://spam.cern.ch ? Email encoding for Help.




4.2.4.             How does Spam filtering work

Incoming mails are sent to Spam detection servers, where a tool called SpamKiller will make a wide range of
tests and heuristics on the mail, each giving a specific score. A header is then added to the mail, containing
the total score.


On delivery to the user's mailbox, the user's requested anti-spam level is compared to the score found in the
mail's header. If the score is higher than the requested level, then the mail is moved to a new "CERN Spam "
folder located in the user's mailbox instead of being delivered to the inbox.

This allows a smoother anti-spam filter because:
    •    There is no rejection of legitimate m ails from the auxiliary filter.
    •    The user can choose the anti-spam level he wants.
    •    The multiple tests and the message body tests allow a far better recognition of Spam .

Of course some legitimate mails may be caught as well, because they look like Spam. Commercial mails for
example can be trapped by the filter. User must regularly check that no "good mail" has been moved to the
CERN Spam folder and whitelist these mails if appropriate.




 Mailbox Configuration and Tools                                                                             22
http://cern.ch/mmm                                                                   The MMM Companion




4.3. Vacation Message

When you are going on vacation or you are away from CERN for a while, you may want to setup an au tomatic
response which will be sent in reply to mails you’ll receive.
This feature is called the Out of O ffice A ssistant.

To configure the Out of Office Assistant, go to either:
     •    MMM Site (http://cern.ch/mmm): Services ? CERN Tools ? Vacation Message.
     •    Outlook Web Access : CERN Tools ? Vacation Message.
     •    Outlook XP: Menu Tools ? CERN Tools ? Vacation Message.




          Activate or deactivate
           the automatic reply.


  Text to reply:
  i.e.: “I’m currently out of CERN, I’ll
  be back on the 12 April 2003.”




         Choose an alternate
         reply for non CERN
                users.




                                           Figure 10: Out of Office Assistant




 Mailbox Configuration and Tools                                                                     23
http://cern.ch/mmm                                                                            The MMM Companion




4.4. Email Forwarding

If you are leaving CERN for a while, you can forward your mails to another email address. Then incoming
emails to your CERN Mailbox will be redirected to the specified email, leaving a copy or not in your CERN
mailbox.
If you are leaving CERN but you want to be listed in CERN Phone book, simply change your Visible Email
address.


To configure your visible Email or a Forward, go to either :
    •      MMM Site (http://cern.ch/mmm): Servic es ? CERN Tools ? Visible Email address and Forwarding.
    •      Outlook Web Access : CERN Tools ? Visible Email address and Forwarding.




   Change the Visible
    Email address.




   Active or deactivate the
         forwarding.
                              Check this box to keep        Specify one or several email
                              a copy of emails in your    addresses where your mail will be
                                  CERN mailbox.                     redirected.

                                    Figure 11: Email forwarding configuration




 Mailbox Configuration and Tools                                                                           24
http://cern.ch/mmm                                                                     The MMM Companion




5. Outlook XP




Outlook XP (also known as Outlook 2002) is part of Microsoft Office XP Professional suite. Outlook XP offers
new and enhanced functionality that can improve your efficiency and make it easier to collaborate with
colleagues.


At CERN, if Office XP is not installed on you machine, check the Win Services page:
http://cern.ch/winservices ? Documentation ? Office XP Information

The following documentation is not intended to detail every Outlook XP option, but to show how to use quickly
common features.




 Outlook XP                                                                                              25
http://cern.ch/mmm                                                                         The MMM Companion




5.1. Configuration

When your computer receives Office XP and Outlook XP, it is automatically preconfigured for MMM access on
you mail account.
However, it is possible to reconfigure it in two ways: an automatic script, writing default configuration for
CERN users, and the manual way.



5.1.1.          Automatic configuration

Help: MMM Site ( http://cern.ch/mmm ) ? FAQ ? Reconfigure Outlook XP.

First we’ll remove the existing profile if any, and then run the automatic configuration script:
    •    Close Outlook XP
    •    From Control Panel, double-click Mail.
    •    Click Show Profiles
    •    Remove all profiles.
    •    Click Ok.




                                           Figure 12: Remove profile


    •    Run this to reconfigure your mail account:
         \\cern.ch\dfs\applications\CERN\OLExchg\OLxpForCERN.vbs




 Outlook XP                                                                                              26
http://cern.ch/mmm                                                      The MMM Companion




5.1.2.         Manual configuration

Help: MMM Site ( http://cern.ch/mmm ) ? Help ? Outlook XP.


Assuming that you are currently logged in using your Nice account.
    •   Close Outlook XP
    •    From Control Panel, double-click Mail.
    •    Click Show Profiles
    •    Remove all profiles.




    •    Add profile ? Set a profile name (i.e. Default)
    •    Add a new mail account ? Microsoft Exchange server
    •    Type CERNXCHG in Microsoft Exchange server field
    •    Type your login in User name field
    •    Click Check name




                                         Figure 13: Exchange settings


    •    Next ? Finish.
    •    Control Panel ? Mail ? Show Profiles
    •    Properties on the profile you just created
    •    View or change existing email accounts




 Outlook XP                                                                          27
http://cern.ch/mmm                                                                    The MMM Companion




   •    Verify that field: "Deliver new e-mail to the following location" is "Mailbox - Firstname Lastname".
        Correct if necessary.




                                        Figure 14: Delivery location

   •    Close all and run Outlook XP.




 Outlook XP                                                                                            28
http://cern.ch/mmm                                                                 The MMM Companion




5.1.3.         Access mailbox from a different Nice account

Help: MMM Site ( http://cern.ch/mmm ) ? FAQ ? Reconfigure Outlook XP from a different MMM Account.


Assuming that you are currently logged in with your Nice account.
    •   Close Outlook XP
    •    From Control Panel, double-click Mail.
    •    Click Show Profiles
    •    Remove all profiles.




    •    Add profile ? Set a profile name (i.e. Default)
    •    Add a new mail account ? Microsoft Exchange server
    •    Type CERNXCHG in Microsoft Exchange server field
    •    Type your Mailbox login in User name field
    •    Click Check name




    •    Click More Settings ? Advanced Tab
    •    Set Logon network security to None.




 Outlook XP                                                                                          29
http://cern.ch/mmm                                                                    The MMM Companion




                                     Figure 15: Logon network security


   •    Click Ok.
   •    When asked, type your Mailbox login, password and type CERN in the domain field.
   •    Close All.
   •    Next ? Finish.
   •    Control Panel ? Mail ? Show Profiles.
   •    Properties on the profile you just created.
   •    View or change existing email accounts.
   •    Verify that field: "Deliver new e-mail to the following location" is "Mailbox - Firstname Lastname".
        Correct if necessary.




   •    Close all and run Outlook XP.
   •    When asked (on Outlook XP startup), type your Mailbox login, password and type CERN in the domain
        field.




 Outlook XP                                                                                            30
http://cern.ch/mmm                                                                     The MMM Companion




5.2. Mail

5.2.1.            Main window

The Outlook XP main window displays all information concerning your mailbox:
    •   Folder list (click on ? to expand subfolders if necessary)
              o    Bold: Folder contains unread mails (number displayed in blue).
              o    Normal: Folder contains only read mails.
    •    Mails in selected folder:
              o    Bold: Mail is unread
             o    Normal: Mail is read.
    •    Displays content of selected mail in the preview pane.
    •    The shortcuts bar displays quick links to common folders. Drag and drop folders in this bar to add
         new shortcuts.
    •    Toolbar displays buttons for common actions: New Mail, Reply, Forward, etc…
    •    Menu bar will access to all functionalities and configuration.



                                                                                          Menu bar

                                                                                          Toolbar




  Shortcuts       Folder list   Mail list: content of     Preview
  (Outlook Bar)                  selected folder           pane

                                         Figure 16: Outlook XP Main window




 Outlook XP                                                                                            31
http://cern.ch/mmm                                                                            The MMM Companion




5.2.2.          Customize views

Main Window
User can customize the Outlook XP Main window:
    •     Menu View
    •     Check or Uncheck part described previously to display or hide.




                                                                     Check / Uncheck window
                                                                     parts you want to display.




                              Figure 17: Outlook XP Main window customization


By default, Folder list is not displayed. It is recommended to display it to see all your folders.
It is recommended to disable the Preview Pane on the CERN Spam folder, to avoid viewing Spam content.


Mail list AutoPreview
User can display an auto preview of emails in the mail list window. It can be useful if the preview pane is
hidden.
    •     Menu View
    •     Check AutoPreview




        Check AutoPreview
                                        First lines of emails are displayed in blue.


                                         Figure 18: Email AutoPreview




 Outlook XP                                                                                                32
http://cern.ch/mmm                                                                           The MMM Companion




Mail List Customize view
The mail list can be customized:
    •    Sort by a field: Click on the field you want to sort on. Once for ascending, twice for descending. An
         arrow will be displayed to show the sort order.




                                                                 Click on the field you want to sort on, the arrow
                                                                               shows the sort order.

                                        Figure 19: Sort mails by a field



    •    Add or remove fields to display:
              o   Menu View
              o   Current View
              o   Customize Current View.
              o   Click Fields: Add or Remove fields to display in the Mail List.




 Outlook XP                                                                                                      33
http://cern.ch/mmm                                                                            The MMM Companion




                                                               Click Fields
                      Click Customize Current
                               View




          Select Fields to display                                                  Arrange display order by
              and click Add                                                            moving up or down
                                         Select Fields to remove from                       fields.
                                          display and click Remove

                                 Figure 20: Select fields to display in Mail List




   •    Group by a field: the group by from feature can help to sort mails depending on the sender, without
        creating folders for everyone.




 Outlook XP                                                                                                    34
http://cern.ch/mmm                                                                          The MMM Companion




                                                            Click Group By
                      Click Customize Current
                                View



                                                                          Select a Field to group items
                                                                          by and select sort order.

                                                         Select secondary
                                                         grouping if needed.




     Mails are now grouped by From (sender). Bold sender indicates unread items.

                                          Figure 21: Group by Field




 Outlook XP                                                                                               35
http://cern.ch/mmm                                                                        The MMM Companion




5.2.3.           Create a mail, reply or forward

First, click on the corresponding button to create a new empty mail, reply or forward the selected mail.




                                                  Forward selected mail and
  Create a new                                    add comments.
  empty mail.

              Reply to selected     Reply to selected mail’s sender
               mail’s sender.         and also to all recipients.

                                   Figure 22: Outlook Mail creation buttons




 Outlook XP                                                                                                36
http://cern.ch/mmm                                                                      The MMM Companion




Mail recipients

There are three ways of adding recipients to the To, Cc or Bcc fields of the mail:
    •    Type directly the email addresses of the recipients, separated by “;”.
    •    Type the last name, first name or just the beginning separated by “;” in the To field then click the
         Check Names button to resolve them.
    •    Click the To button and select recipients from the displayed list.




                                                                                     Type names
                                                                                     separated by “;”


                                                                                     Click Check Names.




                                                                                     Red underline means
                                                                                     that resolution failed
                                                                                     for this name.




                                                                                     Window popup will
                                                                                     help to select among
                                                                                     multiple resolutions.


                                Figure 23: Outlook XP Mail recipient resolution




 Outlook XP                                                                                                   37
http://cern.ch/mmm                                                                                    The MMM Companion




Mail content and properties

Recipients are selected, it is time to type the mail content itself:




  Click here to        Attach a file to   Set an importance          Set an action
  send the mail.          the mail.       on the mail: Low or      flag on the mail.
                                                 High.

                                          Figure 24: Outlook XP Mail Compose


    •     Choose simple text or text with formatting (menu Format ? select Plain text or HTML (for formatted
          content).




                                                       Choose between:
                                                           •   Plain Text: text without formatting.
                                                           •   HTML: text with formatting.




               o      Use the formatting icons to create formatted content.
               o      If your recipients do not use a html compliant mail client, they will be able to see a plain
                      text version of your mail automatically generated.




                                                                                                Set text formatting
                                                                                                with these tools.




    •     Insert files or images by clicking on the clip (same as menu Insert ? File) or drag and dropping items
          on the mail.
    •     Verify the spelling with the Spell Checker: menu Tools ? Spelling.




 Outlook XP                                                                                                           38
http://cern.ch/mmm                                                                         The MMM Companion




                                                       Check spelling of
                                                       your mail.




Then you can set properties on the mails, like flags or importance information:
    •   Set an importance level: Low or High. The recipient will instantly see that the mail is important if the
         red exclamation mark is displayed.
    •    Flag for follow up: Flagging marks an item to remind you that it needs to be followed up.
              o    Set a flag type: Follow up, For your information, Forward, Reply, etc...
              o   Set an optional due date.




                                                                           Set a flag for
                                                                           Follow Up and an
                                                                           optional due date.




When you have finished editing the mail, click Send.




 Outlook XP                                                                                                 39
http://cern.ch/mmm                                                                           The MMM Companion




5.2.4.         Signatures

When creating a mail, you can automatically add a signature at the end, containing your personal information,
address, phone number, etc… Different signatures can be defined for new mails and for replies and forward
mails.
How to define signatures:
    •    Outlook XP: menu Tools ? Options ? Mail Format tab.
    •    Select the signature for new messages and for replies and forward.
    •    Click Signatures to create or edit your signatures.




                                                          Select signature to
                                                          add to new messages
                                                          and replies.


                                                               Click Signatures to edit or
                                                               create signatures.




                                                                           Add to your signature a contact
                                                                           containing your personal informations.

                                      Figure 25: Signatures configuration




 Outlook XP                                                                                                         40
http://cern.ch/mmm                                                                        The MMM Companion




5.2.5.            Contacts
The Contacts folder is your e-mail address book and information storage for the people and businesses you
want to communicate with on a regular basis . Use the Contacts folder to store the e-mail address, street
address, multiple phone numbers, and any other information that relates to the contact, such as a birthday or
anniversary date.
From a contact in your contact list, you can click a button or menu command to have Microsoft Outlook
addres s a meeting request, e-mail message, or send a task request to the contact.
When you enter a name or address for a contact, Outlook separates the name or address into parts and puts
each part in a separate field. You can sort, group, or filter contacts by any part of the name or any part of the
address you want.
You can file contact information under a last name, first name, company name, nickname, or any word that
helps you find the contact quickly.
You can enter up to three addresses for each contact. Designate one address as the mailing address, and use
it for mailing labels, envelopes, or for creating mail merge letters.
Outlook supports the use of vCards, the Internet standard for creating and sharing virtual business cards. You
can save a contact as a vCard and send it in an e-mail message. You can also add a vCard to your e-
mail signature.




                                         Figure 26: Outlook XP Contact


Once your contacts are created, they are stored on MMM servers, so they are available from anywhere with
Webmail, on your laptop or any other computer using Outlook XP.




 Outlook XP                                                                                                  41
http://cern.ch/mmm                                                                          The MMM Companion




5.2.6.          Automatic actions with rules
E-mails can be managed by using rules to automatically perform actions on messages. After a rule is created,
Outlook XP applies the rule when messages arrive in your Inbox or when you send a message. For example,
you can automatically:
    •    Move to Folder Bobby all messages sent by Bobby Ewing.
    •    Forward to your manager all messages sent by John Doe when they arrive in your Inbox.
    •    Assign the category Sales to all messages you send that have the word "sales" in the Subject.
You can add exceptions to your rules for special circumstances, such as when a message is flagged for follow-
up action or is marked with high importance.


On MMM Services , rules can be applied even if Outlook is not running. The rules must be set to be applied to
messages "when you receive them in the Inbox" on the server, and the rules must be able to be completed on
the server. For example, a rule cannot be applied on the server if the action requires moving a message to a
folder in a personal folder file. If a rule cannot be applied on the server, it is applied when Outlook is started.
Rules that cannot be run on the server have the words "client only" added to the end of the name. Rules that
are marked "client only" are applied after all other rules.




                                                                                                         Create
                                                                                                          new
                                                                                                          rule.

                                    Sort rules
                                   processing
                                     order.

  Click Rules Wizard

                                 Selected Rule
                                   overview



                                       Figure 27: Outlook XP Rules wizard


Click New to create a new rule. Then use the templates to create a standard rule action.
     •   Condition can match sender, recipient(s), subject, various flags and status. Multiple conditions are
         allowed.
    •    The action done can be a simple move to a folder, a forward, delete and various notifications.
         Multiple actions can be created.
    •    Exceptions will allow moving all mails from Michel to Michel folder, except when subject contains the
         word “bobby”.




 Outlook XP                                                                                                   42
http://cern.ch/mmm                                                                         The MMM Companion




                                             Use the template:
                                             move new
                                             messages from
                                             someone .

                                                    Match the sender.


                                                    Click here to add a
                                                    sender to match.




                                             Action taken: Move
                                             to a folder.

                                             Click here to
                                             specify a target
                                             folder.


                                                       Setup exceptions.




                                      Figure 28: Outlook XP New rule creation




Tip: To quickly create simple filtering rules, i.e. messages moved to a folder based on criteria:
    •    Move manually a sample mail matching criteria to destination folder.
    •    Open the mail.
    •    Menu Action ? Create Rule
    •    Simply check Conditions you want to match and Actions taken. All matching fields are already filled
         with fields from the Mail.




 Outlook XP                                                                                             43
http://cern.ch/mmm                                                                         The MMM Companion




5.2.7.            Deleted messages recovery
There are two possibilities for a user to recover inadvertently deleted items:
    •    Items Deleted with Outlook XP are moved to the Deleted Items Folder, which is working as a Recycle
         Bin.
    •    If the Deleted Items folder has been emptied, items are still kept during 15 days in a special recovery
         space.
              o    Use menu Tools ? Recover Deleted Items to access items list (if menu is disabled, then no
                   items are recoverable).
              o    Select items to recover in the list and click Recover Selected Items button.




                                       Select mails and click
    Click Recover Deleted                Recover button.
            Items
                                       Figure 29: Recover Deleted Items



If the missing mails cannot be recovered with these tools, then contact helpdesk@cern.ch, they will try to
reload a backup. This procedure is not simple and can take several days.




 Outlook XP                                                                                                 44
http://cern.ch/mmm                                                                                   The MMM Companion




5.2.8.          Spam Tools
The Outlook XP CERN Add -in appends some items to the Tools menu bar and in a specific toolbar in Outlook
XP.
                                            t
These buttons are designed to easily access he CERN mail tools, but also to help fighting against Spam
(unsolicited mails).




         CERN Tools button: allows direct access to CERN Tools:
            •   Set a forward.
            •   Configure Spam fighting level.
            •   Manage your quotas.
         Report Spam button: delete Spam (unsolicited mails) from your inbox and report them to the CERN
         Anti spam team.

         Whitelist button: build your whitelist from mail fields to avoid spam filtering mistakes.


         Check Spam button: send any mail to the Spam detection engine and view the check results.
                                         Figure 30: Outlook XP CERN Add-in




 Outlook XP                                                                                                       45
http://cern.ch/mmm                                                                         The MMM Companion




5.3. Collaborative tools

Outlook XP on MMM introduces several new collaborative tools, from folder sharing to group meeting
organization with resources handling (conference room, car, projector, etc…).
The following topics will show:
    •    Set permissions on folders to allow other people to view, edit folder contents.
              o   Folders can be mail folders but also calendar, tasks or contacts folders.
              o   Allow delegates users to send mail on your behalf.
    •    Use the calendar feature to organize meetings and invite participants, follow participants’ acceptance
         and handle resources.
    •    Create tasks and assign them to other people, follow the completion status.
    •    Use the Notes : create “post-it” and stamp it on your desktop.




 Outlook XP                                                                                                46
http://cern.ch/mmm                                                                           The MMM Companion




5.3.1.            Permissions and access to shared resources
There are two ways of setting permissions: one, for simple permission settings on default folders like Inbox,
Calendar , Tasks, and an advanced mode, allowing everything everywhere.
To access another user ’s folder, use the simple way for a quick punctual access and the advanced way for a
permanent access.


Simple mode

Set permissions

In Outlook XP:
    •    Menu Tools ? Options ? Delegates tab.
    •    Click Add to select a MMM user
    •    Select rights to give to this user on default folders:
             o     Reviewer: Can only read items.
              o    Author: Can read and create new items.
              o    Editor: Can read, create new items and modify any items.
    •    Notice the Delegate can see my private Items checkbox:
             o    When creating items, a private flag can be set. Access will be denied to these items even if
                   the folder is shared.
              o    Checking the box Delegate can see my private Items will override this feature.


                                                         Add a new authorized          Select User from the
                                                         user.                         Global Address List.




                                                                    Select for each folder the
                                                                    permission level for this user.




                                                                    Check this box to allow user
                                                                    to see even private items.


                            Figure 31: Set permissions using the delegates feature




 Outlook XP                                                                                                   47
http://cern.ch/mmm                                                                         The MMM Companion




Open another user’s fol der

In Outlook XP:
    •    Menu File ? Open ? Other User’s Folder
    •   Type user login or click Name to select from the Global Address List.
    •   Select the folder to open in the list.


                                                  Type the user name or click Name to select
                                                  from the Global Address List.




                                       Select Folder
                                       to open.




                                                                                  The Calendar of selected user
                                                                                  opened successfully, he had
                                                                                  previously set the permissions
                                                                                  for my account.




                                                                                  Note the private appointment:
                                                                                  the content is not visible, despite
                                                                                  the rights to see the calendar
                                                                                  items.


                              Figure 32: View of other user’s Calendar folder




 Outlook XP                                                                                                     48
http://cern.ch/mmm                                                                        The MMM Companion




Advanced mode



Set Permissions

In Outlook XP:
    •    To set permissions on a specific folder:
              o   Select this folder in the folder list
              o   Right Click ? Properties
              o   Permissions Tab.
    •    Add users
    •    For each user, set permissions from predefined levels of by checking each authorized action.




                                                          Click here to add
                                                          user.




                                                                    Select a predefined
                                                                    permission level

                                                                    Or create your own level by
                                                                    defining specific authorizations.



                                   Figure 33: Advanced permissions settings




 Outlook XP                                                                                             49
http://cern.ch/mmm                                                                   The MMM Companion




Open additional mailbox

This method will permanently add another user’s mailbox entry in your Outlook XP.
    •   Menu Tools ? E-Mail Accounts
    •    Select View or Change existing e-mail accounts ? Click Next
    •    Select Microsoft Exchange Server ? Click Change
    •    Click More Settings ? Advanced Tab
    •    Click Add in the Open these additional mailboxes part.
    •    Type a user full name or login to add to the list.


Then in the folder list, the other mailboxes will be displayed permanently at the top level (same level as
Outlook Today).



                                              Add a mailbox to
                                              your outlook.




                                                Type user login or
                                                full name.




                                           Permanent view of user’s
                                           mailbox.
                                           Only folders with Visible
                                           permission are visible.




                                      Figure 34: Open additional mailbox




 Outlook XP                                                                                           50
http://cern.ch/mmm                                                                       The MMM Companion




5.3.2.         Calendar
The Outlook XP Calendar is a calendar and scheduling component. It is fully integrated with e-mail, contacts,
and other features. You can view a day, week, or month at once. With Calendar you can:


Create appointments and events:
Just as you would write in a paper-based organizer, you can click on any time slot in the Outlook Calendar and
begin typing. You can opt to have a sound or message remind you of appointments, meetings, and events,
and you can add colors to items for at-a-glance identification.


Organize meetings:
Simply select a time on your Calendar , create an appointment, and select people to invite. Outlook will help
you find the earliest time at which all the people are free. When the meeting notice is sent to invitees by e-
mail, each will receive a meeting request in Inbox. When they open it, Outlook notifies them if the meeting
conflicts with an existing item in their Calendar, and they can accept, tentatively accept, or d ecline your
meeting by clicking a single button. When an invitee (using Outlook XP) accepts a meeting request, the
corresponding entry will be automatically added to his calendar . If allowed by you, as meeting organizer,
invitees can counter-propose an alternate meeting time. As organizer, you can track who has accepted,
declined, or counter -proposed times, simply by opening the meeting.

View group schedules:
You can create calendars that show the schedules of a group of people or resources simultaneously. For
example, you can view the schedules of all people in your department, or all resources, such as conference
rooms, in your building, to more quickly schedule meetings.

Manage another user’s Calendar :
With the delegate access feature, one person can use his or her own copy of Outlook to easily manage another
person's Calendar . For example, an administrative assistant can manage the Calendar of a manager. When the
manager designates the assistant as a delegate, the assistant can create, move, or delete appointments and
can organize meetings on the manager’s behalf.




 Outlook XP                                                                                              51
http://cern.ch/mmm                                                                       The MMM Companion




Views
Views can be configured to fit user’s preferences. Basic view modes can be selected:
    •    Day
    •    Work week (Monday to Friday, configurable in Tools ? Options ?          Preferences Tab ? Calendar
         Options)
    •    Week
    •    Month




                                                                                       Work week view



                                                                                   Select day or month.
                                                                                   Bold days indicate an
                                                                                   appointment.




              Select view

  New appointment



                    Month view



                                          Figure 35: Calendar views




 Outlook XP                                                                                                52
http://cern.ch/mmm                                                                        The MMM Companion




Creating an appointment
Click New to create a new appointment. Then fill basic fields like Subject, time and duration. Notice the private
checkbox to keep privacy on shared calendars.




                                                                                          Select meeting date,
                                                                                          time and duration.




                                                                                       Check Private box to
                                                                                       keep privacy on shared
                                                                                       calendar.
     Click Scheduling to           Set a reminder, to be
      invite attendees to             warned bef ore
         this meeting.               meeting starts.
                                      Figure 36: Create new appointment




 Outlook XP                                                                                                  53
http://cern.ch/mmm                                                                        The MMM Companion




Invite attendees
The appointment can be scheduled with other MMM users. Outlook XP will help to determine other attendees’
availability, to schedule the meeting at a good date and time. Invitation handling and participation status is
also handled.




                                                                                       Blue boxes show
                                                                                       periods where the user
                                                                                       is not available.




                                                                                   Click Send when finished.
  Type attendees’ names         AutoPick Next will automatically                   An invitation will be sent to
  or click Add Others to       select next period of time where all                     every participant.
  add users.                     attendees are free (non blue).

                                    Figure 37: Invite attendees to meeting


When a meeting with participants is created, an invitation is automatically sent to all expected attendees. This
invitation will propose buttons to Accept or Decline the meeting. Upon accept or decline answer, the
Appointment entry in the Calendar will be updated with responses.
Check the Tracking Tab in the appointment to view answer status.




 Outlook XP                                                                                                    54
http://cern.ch/mmm                                                                             The MMM Companion




                                                                         Invitation received
                                                                          by one attendee.




   Click Accept, Decline or
  Tentative for “try to attend”.


                       Accept receipt
                        received by
                      meeting organizer.




                                                                                                Check responses
                                                                                               in the tracking tab
                                                                                               of the appointment.




                                                                                         Answer status per user.


                                   Figure 38: Attendees answer to meeting invitation




 Outlook XP                                                                                                        55
http://cern.ch/mmm                                                                      The MMM Companion




Add resources
Resources can be handled by MMM Calendar service, such as Conference rooms, cars, video projectors.
Resources can be invited in the way attendees are invited, they will automatically Accept or Decline depending
on their availability.




                                                                                        Blue boxes show
                                                                                        periods where the
                                                                                         resource is not
                                                                                            available.




                           AutoPick Next will
 Click Add Others       automatically select next
 to add a resource.      period of time where all
                      attendees and resources are
                             free (non blue).




                                                Resource booking status is
                                                known instantly when sending         Select a resource and
                                                or saving the appointment.              add it to the list.

                                 Figure 39: Resource booking for a meeting




 Outlook XP                                                                                                   56
http://cern.ch/mmm                                                                        The MMM Companion




5.3.3.         Tasks
A task is a personal or work-related entry you want to track through to completion. A task can occur once or
repeatedly (a recurring task). A recurring task can be repeated at regular intervals or repeat based on the date
you mark the task complete. For example, you might want to send a status report to your manager on the last
Friday of every month, and get a haircut when one month has passed since your last haircut.

Tasks assignments:
In addition to creating your own tasks, you can create tasks that you assign to others. You do this by sending
a task request to someone. The person who receives the task request becomes the temporary owner of the
task. They can decline the task, accept the task, or assign the task to someone else. If they decline the task,
it's returned to you. If they accept the task, they become the permanent owner. If they assign the task to
someone else, the new assignee becomes the owner.
The owner is the only one who can make changes to the task. When an owner updates a task, Outlook updates
all copies of that task — the copy for the person who originally sent the task request and copies for any prior
owners of that task. When the owner completes the task, Outlook automatically sends a status report to the
person who originally assigned the task, any other prior owners, and anyone else who requested a report.




View
The task list view can be customized using the View menu ? Current View.




                                                                                   Current view is predefined
  New task                                                                         Active Tasks, showing
                                                                                   non closed tasks.

                                           Figure 40: Task list view




 Outlook XP                                                                                                     57
http://cern.ch/mmm                                                                    The MMM Companion




Create a Task
Open the Tasks folder and click New to create a new task. Check the private box to prevent users with
permissions to see this task.
Remember to keep up-to-date the Status and Completion fields, to follow task progress and generate reports.




                                                                              Status and completion of
                                                                              the task: update these
                                                                              fields to keep an up-to-
                                                                              date tasks overview.




                                                                               Check Private box to
                                                                               keep privacy on shared
                                                                               tasks folder.


 Information and notes         Assign the task to
 about this task.                 someone.

                                       Figure 41: Create a new Task




 Outlook XP                                                                                              58
http://cern.ch/mmm                                                                         The MMM Companion




Assign a task
Task assignment is done by sending the task to the selected user. Click Assign Task to do so. This user will
then have the possibility to Accept or Decline the task, and also to assign it to another user.




                                                                                            Task assignment




                                                                                   Select user.



                                                                                Check these boxes to receive
                                                                                updates and reports on task
                                                                                completion.




                   Accept, Decline or
                    Assign Task to
                     someone else.



              Task assignment
              received by user.




                                                                                           Task assignment
                                                                                               receipt.




                                        Figure 42: Task assignment process



When the task will be completed by the user, an automatic report will be sent to the tasks creator, containing a
summary of the tasks and its completion.




 Outlook XP                                                                                                    59
http://cern.ch/mmm                                        The MMM Companion




                                                         Task report.




                     Figure 43: Task completion report




 Outlook XP                                                             60
http://cern.ch/mmm                                                                       The MMM Companion




5.3.4.         Notes
Notes are the electronic equivalent of paper sticky notes. Use notes to write down questions, ideas, reminders,
and anything you would write on note paper. You can leave notes open on the screen while you work. This is
especially convenient when you're using notes for storing bits of information you may need later, such as
directions or text you want to reuse in other items or documents.

Notes can be copied to the desktop and stay on the desktop as a sticker (using Copy / Paste operations).




                                                  Notes can be kept open or closed
                                                  as an icon.
                                               Figure 44: Notes




 Outlook XP                                                                                                61
http://cern.ch/mmm                                                                    The MMM Companion




5.4. Offline Mode

Outlook XP can be configured to work in “Offline Mode” which stores mailbox contents in a local file for use
when disconnected from the network. This is the best way to work with laptops on MMM.
This “Offline Mode” naming is a somewhat misleading name for this mode, which should in fact be called
“cached mode”. When connected to the network, the cache is filled with new information. When disconnected,
you can read mails from this cache, reply and create new mails, synchronization will be made during next
network connection.




5.4.1.         Configure Offline Mode

Assuming that you are currently logged in your Nice account:
    •   Close Outlook XP
    •    From Control Panel, double-click Mail.
    •    Click Show Profiles
    •    Select default profile, click Properties.




    •    Click E-mail Accounts…




 Outlook XP                                                                                             62
http://cern.ch/mmm                                                     The MMM Companion




   •    Select View or change existing E -mail accounts ? click Next




   •    Select Microsoft Exchange Server ? click Change…




   •    Click More Settings…




   •    On General Tab:




 Outlook XP                                                                         63
http://cern.ch/mmm                                                              The MMM Companion




              o   Select Manually control connection state
              o   Check Choose the connection type when starting




                             Figure 45: Outlook XP Offline mode configuration


   •    Click Ok ? Next ? Finish.




 Outlook XP                                                                                  64
http://cern.ch/mmm                                                                       The MMM Companion




5.4.2.         Work in Offline mode

Once the Offline mode is configured, Outlook XP will prompt you to select the mode of operation when
starting:




                                Figure 46: Outlook XP Choose connection type


    •    If you are connected to the CERN network and plan to stay connected, choose “Connect”. Outlook XP
         will work as always, without cache file.
    •    If you plan to disconnect from the network, work without connection, reconnect, then choose “Work
         Offline”.


                                                                                      Send / Receive” button
In the Work Offline mode, Outlook XP works as usual, except that you need to click on “
(Shortcut F9 key) to synchronize with MMM servers the modifications: new mails on the servers will be
downloaded, new created email in Outlook will be sent.




In case of a low b andwidth connection (GSM Modem connection, slow link) it is possible to select which folders
will be synchronized, to avoid full mailbox synchronization.
    •    Menu Tools ? Send Receive Settings ? Define Send / Receive Groups…
    •    Select All Accounts ? Click Edit
    •    Check Folders to synchronize. Outbox must be selected otherwise the mails you create won’t be sent.




 Outlook XP                                                                                               65
http://cern.ch/mmm                                                        The MMM Companion




                                                                   Select Folders to
                                                                   Synchronize.
                                                                   At least Inbox and Outbox
                                                                   should be selected.




                     Figure 47: Outlook XP Send Receive Settings




 Outlook XP                                                                                    66
http://cern.ch/mmm                                                                      The MMM Companion




6. Outlook Web Access




With Outlook Web Access you can use a Web browser to work with data stored on MMM Mail servers. The
browser can run on any UNIX, Linux , Macintosh, or Microsoft Windows-based computer, and can provide Web-
based access to public folders and your organization's Address Book. You can also access your personal
mailbox to read e-mail, send messages, organize contacts, and schedule appointments.


Outlook Web Access is a light web version of Outlook XP, and is commonly called OWA .




 Outlook Web Access                                                                                  67
http://cern.ch/mmm                                                                    The MMM Companion




6.1. Configuration and Access

Configuring Outlook Web Access to use your mailbox is relatively quick and easy, because it does not require
any configuration !


To access your mailbox, simply open your favorite Web Browser and go to the MMM Web site:
http://mmm.cern.ch


Then click on the link: Outlook Web Access (Webmail) .




       Click here

                                  Figure 48: MMM Outlook Web Access link



When you are asked for authentication, simply type your login and password:




 Outlook Web Access                                                                                     68
http://cern.ch/mmm                                                                        The MMM Companion




6.2. Mail

6.2.1.           Main window

The main window of Outlook Web Access displays by default the Inbox content and some shortcuts.
    •   Click Folders button to display Folder list (click on ? to expand subfolders if necessary)
             o     Bold: Folder contains unread mails (number displayed in blue).
             o     Normal: Folder contains only read mails.
    •    Mails in selected folder:
             o     Bold: Mail is unread
             o    Normal: Mail is read.
    •    Displays content of selected mail in the message pane.
    •    Toolbar displays buttons for common actions: Compose mail, Reply, Forward, etc…




                                                                                    Toolbar




 Shortcuts       Click Folders
                 button to display
                 Folder list.

                        Folder list


                                      Figure 49: Outlook Web Access Main window




 Outlook Web Access                                                                                    69
http://cern.ch/mmm                                                                     The MMM Companion




6.2.2.         Customize views

Outlook Web Access views can be customized, in the same way Outlook XP can be.


    •    The preview pane to preview selected email can be displayed.




                                                                            Click here to Display /
                                                                            Hide preview pane.




                                                                            Preview pane.




                                       Figure 50: OWA Preview pane



    •    Emails can be sorted in several ways: group by sender, show unread messages only, etc.




                                                                             Select view




                                                                               Group By Sender view.


                                      Figure 51: OWA Message views




 Outlook Web Access                                                                                    70
http://cern.ch/mmm                                                                        The MMM Companion




6.2.3.           Create a mail, reply or forward

First, click on the corresponding button to create a new empty mail, reply or forward the selected mail.




                                              Forward selected mail and
  Create a new                                add comments.
  empty mail.

         Reply to selected   Reply to selected mail’s sender
          mail’s sender.       and also to all recipients.

                                     Figure 52: OWA Mail creation buttons




 Outlook Web Access                                                                                        71
http://cern.ch/mmm                                                                        The MMM Companion




Mail recipients

There are 3 ways of adding recipients to the To, Cc or Bcc fields of the mail:
    •    Type directly the email addresses of the recipients, separated by “;”.
    •    Type the last name, first name or substring of them separated by “;” in the To field then click the
         Check Names button to resolve them.
    •    Click the To button and select recipients from the displayed list.




                                                                                               Type names
                                                                                               separated by “;”



                                                                                           Click Check Names.




                                                                                        Red underline means
                                                                                        that resolution failed
                                                                                        for this name.




                                                                                  Window popup will
                                                                                  help to select among
                                                                                  multiple resolutions.



                                   Figure 53: OWA Mail recipient resolution




 Outlook Web Access                                                                                              72
http://cern.ch/mmm                                                                           The MMM Companion




Mail content and properties

Recipients are selected, it is time to type the mail content itself:




  Click here to Attach a file to   Set an importance on
  send the mail.   the mail.       the mail: Low or High.

                                           Figure 54: OWA Mail Compose

    •     Use the formatting icons to create formatted content.
    •     If your recipients do not use html compliant mail client, they will be able to see a plain text version of
          your mail automatically generated.




                                                                                              Set text formatting
                                                                                              with these tools.




    •     Insert files or images by clicking on the clip.


Then you can set properties on the mails, like flags or importance information:
    •     Set an importance level: Low or High. The recipient will instantly see that the mail is important if the
          red exclamation mark is displayed.


When Mail edition is finished, click Send .




 Outlook Web Access                                                                                             73
http://cern.ch/mmm                                                                       The MMM Companion




6.2.4.          Contacts
The Contacts folder is your e-mail address book and information storage for the people and businesses you
want to communicate with. Use the Contacts folder to store the e-mail address, street address, multiple phone
numbers, and any other information that relates to the contact, such as a birthday or anniversary date.
From a contact in your contact list, you can click a button or menu command to address a meeting request or
e-mail message to the contact.
When you enter a name or address for a contact, Outlook Web Access separates the name or address into
parts and puts each part in a separate field. You can sort, group, or filter contacts by any part of the name or
any part of the address you want.
You can file contact information under a last name, first name, company name, nickname, or any word that
helps you find the contact quickly.
You can enter up to three addresses for each contact. Designate one address as the mailing address, and use
it for mailing labels, envelopes, or for creating mail merge letters.




                                             Figure 55: OWA Contact




 Outlook Web Access                                                                                         74
http://cern.ch/mmm                                                                            The MMM Companion




6.2.5.            Deleted messages recovery
Deleted items have two chances of being recovered:
    •    Items Deleted with Outlook Web Access are moved to the Deleted Items Folder, which is working as a
         Recycle Bin.
    •    If the Deleted Items folder has been emptied, items are still kept during 15 days in a special recovery
         space.
              o    In Shortcuts click Options then click View Items button in Recover Deleted Items to access
                   items list (if menu is disabled, then no items are recoverable).
              o    Select items to recover in the list and click Recover Selected Items button.




                                                                     Select mails and click
  Click Options       Click View Items
                                                                     Recover button.

                                     Figure 56: OWA Recover deleted items



If the missing mails cannot be recovered with these tools, then contact helpdesk@cern.ch, they will try to
reload a backup. This procedure is not simple and can take some time.




 Outlook Web Access                                                                                         75
http://cern.ch/mmm                                                                     The MMM Companion




6.3. Collaborative tools

Outlook Web Access on MMM allow access to calendaring possibilities:
    •   Use the calendar feature to organize meetings and invite participants, follow participants acceptance
         and handle resources.



Please refer to Outlook XP chapter: 5.3.2 Calendar .




 Outlook Web Access                                                                                      76
http://cern.ch/mmm                                                                   The MMM Companion




7. Mozilla




Mozilla is a project to continue Netscape Communicator as an open project. The project is maintained by
employees of Netscape (now a division of AOL), RedHat, some other companies, as well as contributors from
the community.


Mozilla is currently targeted for Win32, MacOS, and Unix/X systems. Mozilla also runs on MacOS X, OS/2, and
BeOS, and ports exist for some other platforms.


More information can be found on http://www.mozilla.org.




 Mozilla                                                                                               77
http://cern.ch/mmm                                                                     The MMM Companion




7.1. Configuration

Mozilla supports IMAP and also Secure IMAP protocols.
Help: MMM Site ( http://cern.ch/mmm ) ? Help ? Mozilla.



Mailbox configuration

Information overview:
    •      IMAP Mode
    •      Incoming Server name (IMAP): mmm.cern.ch (port 143)
    •      Outgoing Server name (SMTP): mmm.cern.ch (port 25)
    •      Username is your login, email is usually firstname.lastname@cern.ch.


Step by Step configuration:
Start Mozilla and open Mail & Newsgroups client:
     •   Menu Window ? Mail & Newsgroups


Add a new IMAP Account:
    •      Menu Edit ? Mail & Newsgroups Account Settings…
    •      Click Add Account.




                                  Figure 57: Mozilla MMM Account configuration


    •      Select Email Account
    •      Type in your full name and your CERN email address (usually firstname.lastname@cern.ch)




    •      Select IMAP mode, type mmm.cern.ch as Incoming server




 Mozilla                                                                                             78
http://cern.ch/mmm                                                                        The MMM Companion




    •      Type your mail login in username field




                                                                                     Type here your Mail/Nice
                                                                                     login name.



    •      Type an account name (name of the account displayed in Mozilla), by default email is used.
    •      Verify that all information is correct and click Finish.




    •      In Account Settings, add CERN in Organization field.




    •      In Server Settings, check Use secure connection (SSL) if you prefer encrypted mode.
    •      Click Advanced




 Mozilla                                                                                                        79
http://cern.ch/mmm                                                                         The MMM Companion




                                                                                       Click Advanced




    •      Uncheck Show only subscribed folders, verify that IMAP server directory field is empty.



                                                                                  This field should be
               Uncheck box                                                        empty.




    •      Select Outgoing Server (SMTP) :
               o    Set Server Name to: mmm.cern.ch
               o    Set Port to: 25
               o    Check Use name and password
               o    Fill User Name field with your login
               o    Use secure connection (SSL): Check Always if you prefer to use encrypted mode.




 Select Outgoing
  Server (SMTP)




Your mailbox configuration is now complete. However, here is a last tip to follow to ensure good mailbox
coherence:
    •      Open your mailbox at least once, and expand folders.
    •      Then go back to settings.
    •      Menu Edit ? Mail & Newsgroups Account Settings…
    •      Expand your mailbox configuration (click on ? ) .
    •      Select Copies & Folders
    •      Check Place a copy in




 Mozilla                                                                                                 80
http://cern.ch/mmm                                                                        The MMM Companion




    •      Check Other and select in your mailbox (display as login@cern.ch) the Sent Items folder.


        Select Copies &
            Folders




                                             Select Sent
                                            Items folder.

                                   Figure 58: Mozilla Sent Items configuration

Then each time a mail is sent, a copy will be placed in the default Sent Items folder on MMM Servers, and will
be available from any other mail client, including Outlook Web Access (Webmail).




 Mozilla                                                                                                  81
http://cern.ch/mmm                                                                      The MMM Companion




Address Book configuration
To facilitate email address finding, we encourage configuring the CERN Address Directory:
    •      Menu Edit ? Mail & Newsgroups Account Settings…
    •      Expand your mailbox configuration (click on ? ) .
    •      Select Addressing
    •      Check Use a different LDAP Server
    •      Click Edit Directories
    •      Click Add
    •      Type in:
               o      Name: CERN Directory
               o      Hostname: ldap.cern.ch
               o      Base DN: o=cern,c=ch
               o      Port Number: 389
    •      Select newly added CERN Directory in the list.




                                                                                 Select the newly
                                                                                 added entry: CERN
                                                                                 Directory
                                Figure 59: Mozilla LDAP Address Book configuration




 Mozilla                                                                                             82
http://cern.ch/mmm                                                                     The MMM Companion




7.2. Usage

Mozilla main window displays all information concerning your mailbox:
    •    Folder list (click on ? to expand subfolders if necessary)
                o     Bold: Folder contains unread mails (number displayed).
                o     Normal: Folder contains only read mails.
    •      Mails in selected folder:
                o     Bold: Mail is unread
                o     Normal: Mail is read.
    •      Displays content of selected mail in the message pane.
    •      Toolbar displays buttons for common actions: Compose mail, Reply, Forward, etc…
    •      Menu bar will access to all functionalities and configuration.


                                                                                 Menu Bar
                                                                                 Tool Bar



                                                                                 Mail list: Content of
                                                                                 selected folder.




                                                                                 Message Pane




        Folder list
                                             Figure 60: Mozilla Main window




 Mozilla                                                                                                 83
http://cern.ch/mmm                                                                          The MMM Companion




7.2.1.           Customize views


Main Window
User can customize Mozilla Main window:
    •      Menu View ? Show / Hide
    •      Check or Uncheck part described previously to display or hide.




                                                               Check / Uncheck window
                                                               parts you want to display.




                                 Figure 61: Mozilla main window customization



Message header

The message header can be displayed in 3 modes :
    •      Short mode (subject, sender and date).
    •      Normal mode.
   •    Full mode (all message headers).
How to change mode:
    •      Switch between Normal mode and Short mode using the ? and ? button displayed in header.
    •      Switch between Normal mode and Full mode using menu View ? Headers ? Select All or Normal.



                                                                         Normal Mode




   Switch between               Short Mode
   Short & Normal
        mode.




                                     Full Mode




                                    Select All for
                                    Full mode or
                                    Normal.



                                   Figure 62: Mozilla Message Header display




 Mozilla                                                                                                 84
http://cern.ch/mmm                                                                         The MMM Companion




Mail list customize view
The mail list can be customized:
    •      Sort by a field: Click on the field you want to sort on. Once for ascending, twice for descending. An
           arrow will be displayed to show sort order



                                                                 Click on the field you want to sort
                                                                 on, the arrow shows the sort order.

                                     Figure 63: Mozilla Sort Emails by field


    •      Organize messages:
               o    Menu View ? Messages, select message view: All messages, unread messages only, group
                    by thread (a thread is a discussion, group by thread groups the first mail and all
                    corresponding replies).




                                                               Select the message view.




                                   Figure 64: Mozilla Message view selection




 Mozilla                                                                                                    85
http://cern.ch/mmm                                                                           The MMM Companion




7.2.2.           Create a mail, reply or forward.

First, click on the corresponding button to create a new empty mail, reply or forward the selected mail.




  Create a new                                    Forward selected mail and
   empty mail.                                    add comments.

               Reply to selected   Reply to selected mail’s sender
                mail’s sender.     and also to all recipients.

                                     Figure 65: Mozilla Mail creation buttons




Mail recipients
There are 3 ways of adding recipients to the To, Cc or Bcc fields of the mail:
    •      Type directly the email addresses of the recipients, one per line.
    •      Type the last name, first name or substring of them in the To field then select among propositions.
    •      Click the Address button and select recipients from the displayed list.




   Type recipient email
  address or name or a        Select box will       Click Address to
    part of the name         propose available     open address book
                            matching possibilities

                                                                        Select where to      Select recipients
                                                                         search: CERN         from results.
                                                                     Directory or personal
                                                                        address book.

                                    Figure 66: Mozilla Mail recipient resolution




 Mozilla                                                                                                         86
http://cern.ch/mmm                                                                                The MMM Companion




Mail content and properties

Recipients are selected, it is time to type the mail content itself:




             Click here to
             send the mail.            Attach a file to   Save as draft           Attachments list
                                          the mail.

                                            Figure 67: Mozilla Mail Compose

    •      Choose simple text or text with formatting (menu Format ? select Plain text or HTML (for formatted
           content).




                                                                  Choose between:
                                                                      •   Plain Text: text without formatting.
                                                                      •   HTML: text with formatting.


               o       Use the formatting icons to create formatted content.
               o       If your recipients do not use html compliant mail client, they will be able to see a plain text
                       version of your mail autom atically generated.


    •      Select an optional priority for the mail, between low and high.




    •      Compose the mail itself, with or without formatting.




 Mozilla                                                                                                          87
http://cern.ch/mmm                                                                              The MMM Companion




                                                                          Set text formatting
                                                                          with these tools.




    •      Insert files or images by clicking on the clip (same as menu File ? Attach File).


When Mail edition is finished, click Send .




 Mozilla                                                                                                     88
http://cern.ch/mmm                                                                             The MMM Companion




7.2.3.           Signatures

When creating a mail, you can automatically add a signature at the end, containing your personal information,
address, phone number, etc…


How to define a signature:
    •      Create a text file containing your signature with your favorite text editor and save it somewhere.
    •      Menu Edit ? Mail & Newsgroups Account Settings…
    •      Select your mailbox configuration.
    •      Check Attach this signature
    •      Click Choose to select the text file containing the signature.




                             Check this box                            Select the signature file.
                                         Figure 68: Mozilla Email Signature




 Mozilla                                                                                                        89
http://cern.ch/mmm                                                                      The MMM Companion




7.2.4.           Personal address book

Use the personal address book to store contact information of users not available in the CERN Directory.


To view or edit this address book:
     •   Menu Window ? Address Book
    •      Select Personal Address Book
    •      Click New Card to create a new entry.




                                           Figure 69: Mozilla Contact




 Mozilla                                                                                                   90
http://cern.ch/mmm                                                                             The MMM Companion




7.2.5.           Filter Rules

E-mails can be managed by using client side rules to automatically perform actions on messages. After a rule
is created, Mozilla applies the rule when messages arrive in your Inbox. For example, you can automatically:
    •      Move to Folder Bobby all messages sent by Bobby Ewing.
    •      Assign a High priority flag to all messages with the word "sales" in the Subject.
    •      Delete all messages sent to you by your boss!




                                                                                               Add new filter


                                                                                               Sort rules
                                                                                               processing
        Click Message Filters                                                                  order.



                                     Figure 70: Mozilla Message filters (rules)


Click New to create a new message filter.
     •   Choose a name for this new filter.
    •      Create one or multiple matching conditions, condition can match sender, recipient(s), subject,
           priority flag and status.
    •      Select if message must match all conditions or any.
    •      Select an action to perform: Move message, delete or and assign flags.


                                                                 Set Message filter name.




                                                               Field to matc h          Action to perform

                                       Figure 71: Mozilla new filter creation




 Mozilla                                                                                                        91
http://cern.ch/mmm                                                                        The MMM Companion




8. Pine




Pine (Program for Internet N ews & Email) is a full-featured UNIX email and news client that runs in any
character -cell terminal. The UNIX version of Pine does not have a graphical user interface but it is "screen-
oriented", i.e., it uses the full terminal screen rather than just the command line. Most commands consist of a
single keystroke or sometimes a CTRL key combination. The commands available at any time are displayed on
the bottom two lines of the screen; if there are more than will fit, one of the commands will cycle through the
other available commands.
Pine can handle some types of attachments itself, and can be configured to hand-off others to separate
applications (typically a Web browser).

At CERN for MMM Usage we recommend at least Pine 4.44 to fully use all MMM possibilities (IMAP over Secure
SSL). However, version 4.21 can work fine but without SSL encryption.
Pine 4.44 is the default available on CERN lxplus redhat-7 cluster, start it by typing ‘pine ’ command.


More information can be found on http://www.washington.edu/pine.




 Pine                                                                                                      93
http://cern.ch/mmm                                                                  The MMM Companion




8.1. Configuration

Pine supports IMAP and also Secure IMAP (version 4.44 minimum) protocols.
Help: MMM Site ( http://cern.ch/mmm ) ? Help ? Pine.



Mailbox configuration

Information overview:
    •    IMAP over SSL is recommended: the password and mails will be transmitted encrypted over the
         network.
    •    Incoming Server name (IMAP): mmm.cern.ch (port 993 for SSL, 143 for standard mode)
    •    Outgoing Server name (SMTP): mmm.cern.ch (port 25)



Step by Step configuration:

    •    Start Pine
    •    Choose S (Setup) from the Main menu




                                      Figure 72: Pine configuration

    •    Choose C (Config) in the Setup Menu




 Pine                                                                                            94
http://cern.ch/mmm                                                                The MMM Companion




    •   Set the following values:
            o    smtp-server line: mmm.cern.ch/user=yourlogin
            o    nntp-server line: news.cern.ch
            o    inbox-path line:
                     §    For Secure SSL: {mmm.cern.ch:993/ssl/user=yourlogin}inbox
                     §    For standard mode: {mmm.cern.ch:143/user=yourlogin}inbox




    •   When finished, type E (for Exit) , then Y (for Yes).
    •   Back to the menu screen. Choose Setup (S), then collectionLists (L)




    •   Select the Mailserver entry and type C (Change):
            o    In Nickname: type MMM (or any name)
            o    In Server :
                     §    For Secure SSL: mmm.cern.ch:993/ssl/user=yourlogin
                     §    For standard mode: mmm.cern.ch:143/user= yourlogin
            o    Keep the Path and View lines empty.




 Pine                                                                                          95
http://cern.ch/mmm                                                                      The MMM Companion




    •    When finished, type CTRL+X (to Save), type your password if prompted, then Y (for Yes) , then E (for
         Exit).




Address Book configuration
To easily find email addresses , we encourage you to configure the CERN Address Directory.
    •     Choose S (Setup) from the Main menu
    •    Choose D (Directory).




                              Figure 73: Pine LDAP Address book configuration


    •    Type A (Add Dir) if not exists, or select existing entry and type C (Change)




 Pine                                                                                                    96
http://cern.ch/mmm                                                                      The MMM Companion




    •    Type these values:
              o   ldap-server: ldap.cern.ch
              o   search-base: o=cern,c=ch
              o   port: 389
              o   nickname: CERN




    •    When finished, type E (for Exit) , then Y (for Yes).




Save password
If you don't want to type your password every time Pine starts, do the following:
     •   Close Pine if needed.
    •    In your home directory (cd ~) type: touch .pine.pwd .
    •    Restar t Pine.
    •    Type your password when needed.
    •    Type Y (Yes) when asked to save password on disk.
    •    Your password will be saved encrypted in the file .pine.pwd in your home directory.


Warning: if you change your mail password, empty this .pine.pwd file, or Pine will try to login with a bad
password, which might lock out your account.




 Pine                                                                                                 97
http://cern.ch/mmm                                                                     The MMM Companion




8.2. Usage

8.2.1.            Display folders and mails
Pine main menu shows basic mailbox tools. Type M (Main menu) at any time to go back to this main menu.




  View current folder,
  default is Inbox.



  Display folders list:
  Local folders
  including INBOX
  and other MMM
  folders.



                                                             Type your password to
                                                           open your mailbox. Needed
                                                             once when pine starts.

                                             Figure 74: Pine main menu


Select L (Folder List) to select a folder.




 Pine                                                                                                98
http://cern.ch/mmm                                                                  The MMM Companion




 Select Local then      View other MMM            Select Folder:
 INBOX to view INBOX.       folders.                  •     Enter to view the messages.
                                                      •     > (View Dir) to view subfolders.


                                                               Messages View


                                                          N means Unread message.




                                 Figure 75: Pine Folder selection




 Pine                                                                                            99
http://cern.ch/mmm                                                                            The MMM Companion




8.2.2.           Create a mail, reply or forward

From the Pine main menu, press C (Compose) to create a new message.
From the message list or message display, use R (Reply) or F (Forward). Sub-menus will propose to include
original message and to reply to all recipients.




Mail recipients

There are three ways of adding recipients to the To, Cc or Bcc fields of the mail:
    •     Type directly the email addresses of the recipients, separated by commas (,).
    •     Type the last name, first name or substring of them in the To field then select among propositions.
    •     Press CTRL+T to open Address Book and select recipients from the list.




   Type the full email or a                                       Select recipient in found
     part of the name                    CTRL+T open                     proposals.
                                         Address Book.

          Select Address Book and type                                          Select recipient in found
               string to search for.                                            proposals.




                                         Figure 76: Pine recipient selection




 Pine                                                                                                       100
http://cern.ch/mmm                                                        The MMM Companion




Mail content

Recipients are selected, it is time to type the mail content itself:




  Select this field to
  attach a file to the
  mail.
  CTRL+J to type the                                                      Type here the text
  file name directly.                                                     mail.
  CTRL+T open a file                                                      CTRL+R to insert
  browser.                                                                the content of a
                                                                          text file from disk.


                                                                            CTRL+O to
    CTRL+X to send                                                          postpone the mail
    the mail.                                                               composition.
                                           Figure 77: Pine mail compose




 Pine                                                                                            101
http://cern.ch/mmm                                                                      The MMM Companion




8.2.3.           Signatures

When creating a mail, you can automatically add a signature at the end of the message, containing your
personal information, address, phone number, etc…


How to define a signature:
    •    From Pine main menu, Type S (Setup) then C (Config) .
             o    Select line literal-signature, press Enter and edit your signature.
             o    Or create a text file containing your signature with your favorite text editor, save it
                  somewhere and select that file in signature-file field.




                                        Figure 78: Pine Email signature


    •    When done, E (Exit Setup) and Y (Yes) if needed.




 Pine                                                                                               102
http://cern.ch/mmm                                                                      The MMM Companion




8.2.4.         Personal Address Book

Use the personal address book to store contact information of users not available in the CERN Directory.


To view or edit this address book:
     •   From Pine Main menu: type A (Address Book)
    •    Select .addressbook for personal address book view/edit.
    •    Type @ (AddNew) to create a new entry.




                                           Figure 79: Pine contact




 Pine                                                                                                      103
http://cern.ch/mmm                                                                           The MMM Companion




8.2.5.             Filter Rules

E-mails can be managed by using client side rules to automatically perform actions on messages. After a rule
is created, Pine applies the rule when messages arrive in your Inbox. For example, you can automatically:
    •    Move to Folder Bobby all messages sent by Bobby Ewing.
    •    Assign a High priority flag to all messages with the word "sales" in the Subject.
    •    Delete all messages sent to you by your boss!


To create a new message filter:
    •    From Pine main menu, type S (Setup).
    •    Then type R (Rules) then F (Filters).
    •    Type A (Add) to add a new filter.
    •    Create new filter:
             o    Select filter name.
               o       Select message type for filter apply.
               o       Select condition(s) to match in various fields.
               o       Select action to be taken.
    •    When done, CTRL+X to save and exit.



    Set filter name




 Set condition to
 match:
 i.e.: sales pattern
 in subject.


 Set action to
 perform:
 i.e. move to folder.




                                         Figure 80: Pine Message Filter creation




 Pine                                                                                                    104
http://cern.ch/mmm                                                                    The MMM Companion




9. Macintosh clients


9.1. Outlook Web Access
Configuring Outlook Web Access to use your mailbox is relatively quick and easy, because it does not require
any configuration.


To access your mailbox, simply open your favorite Web Browser and go to MMM Web site:
http://cern.ch/mmm


Then click on the First link in Services part: Outlook Web Access (Webmail).




       Click here

                                  Figure 81: MMM Outlook Web Access link



When it asks for authentication, simply type your login and password:




 Macintosh clients                                                                                    105
http://cern.ch/mmm                                                                        The MMM Companion




9.2. Outlook 2001 for Mac OS Classic (8 and 9)

Use of Outlook 2001 is recommended on Mac OS Classic (OS 8 and 9). It is possible to run Outlook 2001 on
Mac OS X computers in Mac Classic compatibility mode, but this is not recommended.


Note that Outlook 2001 works only with MMM. Thus you cannot use it to access other mail accounts that you
may have outside CERN. Moreover, at the time of writing this document (July 2003), you cannot use Outlook
2001 to access your mail when you're outside CERN, you must use Outlook Web Access (Webmail) instead.


Outlook 2001 can be downloaded for free from http://www.microsoft.com/mac.


Mailbox configuration
Install and then start Outlook 2001. Outlook will prompt you for the creation of a new profile.
    •    In the Exchange Server box, type cernxchg (depending on your network configuration, you may have
         to use the name cernxchg.cern.ch).
    •    In the Mailbox Name box, type your NICE user name.
    •    If you want to access your MMM mailbox while your computer is not connected to a network ("Offline
         mode"), select No for: Is this computer always connected to a network? (Portable and dialup users will
         probably want to select No). If you are using a desktop computer, select Yes.




                                Figure 82: Outlook 2001 for Mac configuration



    •    Click Test Settings.
    •    When Outlook prompts you to log in, enter your NICE username and password, and use CERN as the
         domain. Click Log in. You will be prompted again every time you start Outlook.




 Macintosh clients                                                                                       106
http://cern.ch/mmm                                                                    The MMM Companion




Address book configuration
You may want Outlook to search you personal contacts before it searches the CERN directory when resolving
names to e-mail addresses (e.g. when you are writing a new mail).
Go to Edit, Preferences and select Address Book. You can then set your order preference. Global Address List
designates the CERN directory maintained by MMM.




Limitations
                                                                                               -mail
You have access to almost all the features available to Outlook users on Windows; however HTML e
                                                                         nd
editing is not possible and you can only connect to the MMM servers (POP a IMAP protocols are not
supported).




 Macintosh clients                                                                                    107
http://cern.ch/mmm                                                                        The MMM Companion




9.3. Mail for Mac OS-X

Mail is the built-in Mail client for Mac OS-X, it is a fully compliant IMAP client.


Configuration guidelines:
When first started, Mail will prompt you for the configuration of a new mail account. If you've used Mail before,
you can edit the mail account in File ? Preferences. Enter the requested information like in this sample (the
User Name and Password must correspond to your NICE account):




                                   Figure 83: Mail for MAC OS -X Configuration


After the basic configuration of your mail account, you have to configure some additional properties in order
to be able to send messages. Go to File ? Preferences:




Select your MMM account and click Edit:




 Macintosh clients                                                                                         108
http://cern.ch/mmm                                                                 The MMM Companion




Click 'Options' below 'Outgoing Mail Server':




Select the authentication method as shown and enter your NICE User Name and Password once again.




 Macintosh clients                                                                                 109
http://cern.ch/mmm                                                                       The MMM Companion




10. Advanced Mailbox use: WebDav
Web Distributed Authoring and Versioning (WebDAV) is a new Hyptertext Transfer Protocol (HTTP)–based
protocol that enables people to collaborate seamlessly on documents over the Web, regardless of their
authoring tools. Users can perform basic remote file operations, such as copy, move, delete, across the Web.
Support for WebDAV in MMM allows documents to be stored directly into MMM Mailbox, facilitating replicated
document management and team-based authoring. WebDAV uses Extensible Markup Language (XML) as the
format for transmitting data elements.


Multiple WebDav clients are available, see http://www.webdav.org for more information.




10.1. Windows Explorer WebDav client
The windows explorer in Windows 2000 / XP contains a WebDav client, commonly called Web Folders. There
are multiple ways to open a WebDAV folder. Next steps shows a very simple way in Windows XP:
    •    Open Internet Explorer
    •    Menu File ? Open




                                  Figure 84: Windows Explorer WebDav access


    •    Type here the MMM url of you mailbox: https://mmm.cern.ch/exchange/yourlogin
    •    Check box Open as Web Folder.




    •    When asked, type in your login and password.




 Advanced Mailbox use: WebDav                                                                         111
http://cern.ch/mmm                                                                        The MMM Companion




   •   A File explorer opens on your mailbox and displays the content as a standard file system.




                                                                            Folder List




                                                                                               Folder Content




                                                                                                 Open File




 Advanced Mailbox use: WebDav                                                                           112
http://cern.ch/mmm                                                                       The MMM Companion




10.2. DavFS2

Davfs2 is a Linux file system driver that allows you to mount a WebDAV server as a local disk drive.
More information on: http://dav.sourceforge.net.


Next steps show how to use this mount tools to access a MMM Mailbox on Linux:




                                                                             DavFS2 Command line




                                                                                    Folder List




                                                                                                  Folder Content




                                      Figure 85: DavFS2 WebDav Access




 Advanced Mailbox use: WebDav                                                                                113
http://cern.ch/mmm                                                                      The MMM Companion




11. Instant Messaging
Instant messaging refers to the capability to send an immediate, text-based message to another user on a
                         -mail messages, instant messages are posted immediately to the other user's
computer network. Unlike e
screen, providing the basis for new forms of collaboration . Extended features also provide file sending and
receiving feature, application sharing, audio and video
MMM Services include an instant messaging service working with a Windows 2000 or Windows XP client.

If you are already using MSN Messenger with a Passport .NET, MMM Instant Messaging service will be added to
the existing Messenger configuration.




11.1. Configuration
Instant Messaging is available to all MMM users running Windows 2000 or Windows XP. It needs activation and
installation of an extension of Windows Messenger .
Go to either:
    •     MMM Site (http://cern.ch/mmm): Services ? CERN Tools ? Instant Messenger .
    •     Outlook Web Access : CERN Tools ? Instant Messenger.
    •     Outlook XP: Menu Tools ? CERN Tools ? Instant Messenger .




   Click here to activate your    Click here to install the       When messenger starts, set this
  Instant Messaging account        client Add-in on your               information for Sign-in.
       on MMM Services.                  computer.               Notice the @im.cern.ch in the mail
                                                                             address.


                                 Figure 86: Instant Messenger configuration




 Instant Messaging                                                                                    115
http://cern.ch/mmm                                                                                  The MMM Companion




11.2. How to use Instant Messenger

Windows Messenger displays all the contacts you added. For each contact, an availability status is displayed.




                                                       My status: currently Online, click here to
                                                       change it.


                                                       Online contacts. Double click on a contact to
                                                       start conversation.


                                                       This contact is busy: do not disturb.




                                                       This contact is away: he may not reply to your
                                                       message.


                                                       Messenger can display MMM contacts and
                                                       also Messenger .NET contacts at the same
                                                       time.



                                                       Offline contacts. Double click on a contact to
                                                       send a mail.



                                                       Click here to add a contact.


                                   Figure 87: Instant Messenger main window



Once a conversation has started with one of your contacts, several possibilities are offered:
    •    Invite someone to this conversation: add another contact and have a talk with multiple users at the
         same time.
    •    Send a file: will instantly send a file to your contact.
    •    Remote assistance, Application sharing and whiteboard: allow running an application on your contact
         computer, to show him features, solve a problem, and draw explanation on the shared whiteboard.
    •    Start Camera or Start Talking: starts video conferencing or audio conferencing using Web Cam and
         (or) Microphone only depending on your configuration. (Video conferencing is available for Windows
         XP only).




 Instant Messaging                                                                                              116
http://cern.ch/mmm                                                                    The MMM Companion




                                                                        Click here to start video
                                                                        conferencing.
                                                                        An invitation is sent to
                                                                        your contact.




  Type your text     Your conversation
      here.            is displayed




                                                                                Video is displayed here,
                                                                                as soon as your contact
                                                                                has accepted the
                                                                                invitation.

                                                                                You can have a dialog
                                                                                with voice and video, but
                                                                                also in text mode at the
                                                                                same time.




                         Figure 88: Instant Messenger Video Conferencing session




 Instant Messaging                                                                                      117
http://cern.ch/mmm                                                                     The MMM Companion




Appendix: 42 reasons to use MMM Services
   1.   Mail servers are backed up every night. In case of hardware failure, your mailbox can be recovered, 6
        months are kept.
   2.   Personal backups are made and kept for 3 weeks.
   3.   Restoring can be done very quickly through MMM site, no need to contact helpdesk.
   4.   Archive your old mails and folders using the Archiving facility on MMM site.
   5.   Use any client to read your mail, IMAP, POP or MAPI compliant.
   6.   Connection to mail servers can be secured, avoiding someone to steal your password.
   7.   Sessions can be encrypted when reading and sending emails to ensure confidentiality.
   8.   Web mail (Outlook Web Access) allows access to mailbox and collaboration features of MMM from any
        browser on any platform from anywhere in the world.
   9.   Outlook Web Access is secure; all traffic is encrypted in SSL.
   10. Outlook XP from outside CERN can connect to MMM in a transparent way.
   11. Connect from outside CERN with any IMAP/POP client, secured or not.
   12. Send mails from outside CERN to anywhere with authenticated SMTP.
   13. Use your mailbox like a file repository with WebDav access.
   14. Store your documents in your mailbox, to make then available from anywhere.
   15. On the old system, mails stored locally in a PST file or on AFS cannot be viewed from anywhere,
       especially outside CERN.
   16. Using the old system, PST file size grows quickly; your profile may take long to load at Windows
        login.
   17. With MMM, working offline with Outlook XP uses an ost file stored in Local Settings part, which is not
        copied with the roaming profile.
   18. Working offline with Outlook XP allows working on your mails even when disconnected from the
       CERN network.
   19. Work offline and choose specific folders to synchronize, if connection is done with low bandwidth.
   20. Configurable enhanced Spam filter automatically moves unsolicited mails to a specific folder.
   21. White lists can be configured to disable Spam recognition on Commercial mailings you like to receive.
   22. Server level Antivirus cleans infected emails before being delivered to your mailbox.
   23. Collaborative tools extend mailbox to a fully corporate service, increasing productivity and
       information transfer.
   24. Sharing folders with permissions will allow colleagues to view some items in your mailbox without
       giving them your password.
   25. Send on behalf facility allows other people to send emails on your name.
   26. Contacts stored in your mailbox can be available from anywhere with Outlook Web Access.
   27. Send contacts as vCards to share contact information with other people and software.
   28. Create appointments and invite attendees.
   29. Handle automatically attendees’ answers, accepting or refusing invitation.
   30. Follow up attendees answers, follow up and simplify meeting organization.
   31. Calendar can handle resources (conference rooms, cars, video projectors), to simplify bookings.
   32. Publish your calendar to show your availability to colleagues.
   33. Create tasks to remember work to do and keep a trace.
   34. Organize tasks within your team and follow their progress.
   35. Forward your emails to another place, and keep an optional copy in your MMM mailbox.
   36. Set up a Vacation reply, to reply automatically during absences.
   37. Create filtering rules on server side to organize emails to folders.
   38. Use the same password in Nice and Mail.
   39. Only one place to remember: http://cern.ch/mmm
   40. View quickly your Mailbox status and configuration on http://cern.ch/mmm




 Appendix: 42 reasons to use MMM Services                                                         Page 118
http://cern.ch/mmm                                                                 The MMM Companion




   41. Help, tips, recorded seminars and step by step documentations available on http://cern.ch/mmm
   42. Any trouble: Call the Helpdesk 78888, the problem will be quickly solved.




 Appendix: 42 reasons to use MMM Services                                                    Page 119
http://cern.ch/mmm                                                                                                                           The MMM Companion




12. Table of figures
Figure 1: Check for Mail account..................................................................................................................................... 9
Figure 2: Group administrator.......................................................................................................................................10
Figure 3: MMM Home page............................................................................................................................................11
Figure 4: Supported protocols and clients available...................................................................................................17
Figure 5: Web password change....................................................................................................................................19
Figure 6: Spam fighting configuration..........................................................................................................................20
Figure 7: Spam whitelists ...............................................................................................................................................21
Figure 8: Spam charset rejection...................................................................................................................................21
Figure 9: Report Spam buttons in Outlook XP.............................................................................................................21
Figure 10: Out of Office Assistant.................................................................................................................................23
Figure 11: Email forwarding configuration...................................................................................................................24
Figure 12: Remove profile..............................................................................................................................................26
Figure 13: Exchange settings.........................................................................................................................................27
Figure 14: Delivery location ...........................................................................................................................................28
Figure 15: Logon network security................................................................................................................................30
Figure 16: Outlook XP Main window.............................................................................................................................31
Figure 17: Outlook XP Main window customization....................................................................................................32
Figure 18: Email AutoPreview........................................................................................................................................32
Figure 19: Sort mails by a field......................................................................................................................................33
Figure 20: Select fields to display in Mail List..............................................................................................................34
Figure 21: Group by Field...............................................................................................................................................35
Figure 22: Outlook Mail creation buttons....................................................................................................................36
Figure 23: Outlook XP Mail recipient resolution..........................................................................................................37
Figure 24: Outlook XP Mail Compose...........................................................................................................................38
Figure 25: Signatures configuration..............................................................................................................................40
Figure 26: Outlook XP Contact......................................................................................................................................41
Figure 27: Outlook XP Rules wizard..............................................................................................................................42
Figure 28: Outlook XP New rule creation......................................................................................................................43
Figure 29: Recover Deleted Items..................................................................................................................................44
Figure 30: Outlook XP CERN Add-in.............................................................................................................................45
Figure 31: Set permissions using the delegates feature............................................................................................47
Figure 32: View of other user’s Calendar folder..........................................................................................................48
Figure 33: Advanced permissions settings ..................................................................................................................49
Figure 34: Open additional mailbox .............................................................................................................................50
Figure 35: Calendar views..............................................................................................................................................52
Figure 36: Create new appointment..............................................................................................................................53
Figure 37: Invite attendees to meeting.........................................................................................................................54
Figure 38: Attendees answer to meeting invitation ....................................................................................................55
Figure 39: Resource booking for a meeting.................................................................................................................56
Figure 40: Task list view.................................................................................................................................................57
Figure 41: Create a new Task........................................................................................................................................58
Figure 42: Task assignment process ............................................................................................................................59
Figure 43: Task completion report................................................................................................................................60
Figure 44: Notes..............................................................................................................................................................61
Figure 45: Outlook XP Offline mode configuration.....................................................................................................64
Figure 46: Outlook XP Choose connection type..........................................................................................................65
Figure 47: Outlook XP Send Receive Settings..............................................................................................................66
Figure 48: MMM Outlook Web Access link...................................................................................................................68




  Table of figures                                                                                                                                             Page 121
http://cern.ch/mmm                                                                                                                       The MMM Companion




Figure 49: Outlook Web Access Main window.............................................................................................................69
Figure 50: OWA Preview pane........................................................................................................................................70
Figure 51: OWA Message views .....................................................................................................................................70
Figure 52: OWA Mail creation buttons..........................................................................................................................71
Figure 53: OWA Mail recipient resolution.....................................................................................................................72
Figure 54: OWA Mail Compose......................................................................................................................................73
Figure 55: OWA Contact.................................................................................................................................................74
Figure 56: OWA Recover deleted items.........................................................................................................................75
Figure 57: Mozilla MMM Account configuration..........................................................................................................78
Figure 58: Mozilla Sent Items configuration ................................................................................................................81
Figure 59: Mozilla LDAP Address Book configuration.................................................................................................82
Figure 60: Mozilla Main window....................................................................................................................................83
Figure 61: Mozilla main window customization..........................................................................................................84
Figure 62: Mozilla Message Header display.................................................................................................................84
Figure 63: Mozilla Sort Emails by field .........................................................................................................................85
Figure 64: Mozilla Message view selection ..................................................................................................................85
Figure 65: Mozilla Mail creation buttons......................................................................................................................86
Figure 66: Mozilla Mail recipient resolution.................................................................................................................86
Figure 67: Mozilla Mail Compose..................................................................................................................................87
Figure 68: Mozilla Email Signature................................................................................................................................89
Figure 69: Mozilla Contact.............................................................................................................................................90
Figure 70: Mozilla Message filters (rules).....................................................................................................................91
Figure 71: Mozilla new filter creation ...........................................................................................................................91
Figure 72: Pine configuration.........................................................................................................................................94
Figure 73: Pine LDAP Address book configuration.....................................................................................................96
Figure 74: Pine main menu............................................................................................................................................98
Figure 75: Pine Folder selection....................................................................................................................................99
Figure 76: Pine recipient selection............................................................................................................................. 100
Figure 77: Pine mail compose..................................................................................................................................... 101
Figure 78: Pine Email signature.................................................................................................................................. 102
Figure 79: Pine contact................................................................................................................................................ 103
Figure 80: Pine Message Filter creation..................................................................................................................... 104
Figure 81: MMM Outlook Web Access link................................................................................................................ 105
Figure 82: Outlook 2001 for Mac configuration....................................................................................................... 106
Figure 83: Mail for MAC OS-X Configuration............................................................................................................ 108
Figure 84: Windows Explorer WebDav access........................................................................................................... 111
Figure 85: DavFS2 WebDav Access............................................................................................................................. 113
Figure 86: Instant Messenger configuration ............................................................................................................. 115
Figure 87: Instant Messenger main window.............................................................................................................. 116
Figure 88: Instant Messenger Video Conferencing session.................................................................................... 117




  Table of figures                                                                                                                                        Page 122

				
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