Sample Accomplishment Statements Accounting/Finance Streamlined process from managing 900 contracts with a budget of $150+ million a year, saving 93 hours of time per year. Prepared and presented training on computer system for 28 people, saving company $51,000 annually. Responsible for payroll tax reporting for 10 or more divisions in over 40 states, with combined salaries of $160 million and payroll taxes of $62.5 million. Minimized losses through credit controls and financial analysis within Federal Regulations resulting in minimal legal expenses. Researched and determined status of uncashed checks and created system to help track future unclaimed obligations. Resulted in the initial savings of $184,000 and $20,000 annually. Administration/Customer Service Responded to approximately 25 calls per day from dissatisfied customers. Successfully answered inquiries and satisfied their concerns, resulting in non-escalation of claims and reduced costs against the company. Implemented policy and procedure for auditing reports, increasing accuracy rates from 65% to 90%. Served as liaison between customers, vendors, and internal departments. Increased movements of limited inventories to a 99.2% case fill rate. Coordinated, resolved, and responded to 300-500 consumer letters in a 5-day turnaround. Measurably improved customer satisfaction. Managed, implemented, and administered all corporate credit card programs. Tracked and collected all charges, zero delinquent accounts for corporate liability. Information Technology Supported acquisition analysis of over 11 acquisition studies, ranging in values from $36 million to over $200 million. Implemented new EDI trading partners on all internal EDI processes, minimizing production failures below 90%. Designed/implemented standard pcExpress Financial Model that assured data integrity/accessibility, eliminated analytical and data inconsistencies and reduced workload by 2 days. Supported the integration of Marketing, Finance, and Logistics data to one powerful, productive database resulting in increased data distribution to user community of immensely valuable and timely data. Management/Project Management Directed the design and development of a software program that replaced manual preparation of promotional bulletins, saving $200,000 a year in labor costs and reduced promotional invoicing errors. Managed and directed order processing and problem resolution through a network of 55 brokers and 14 field sales managers for a base of 400+ customers Developed specifications and quality measurements for “widget” acquisition. Transferred business to new plant with no quality degradation. Achieved consumer complaint reduction of 11% and 15% in 2000 and 2001. Psychology Researched cognitive development and developed model for diagnosing early developmental disorders. Maintained client base of 50 individuals for counseling and psychotherapy Responsible for maintaining client records and determining programming needs. Assisted in analytical research study using Quasi-experimental methods and experimental designs. Responsible for a student designed research project and write-up of the results in APA Style. Social Work Completed 120 clinical hours managing a caseload of 150 clients Coordinated with community planning agency for development of program/agency audits and community needs assessment. Developed and negotiated contracts for staff services and consultation with 5 other divisions. Co-chaired a multi-ethnic task force that developed a community service program subsequently integrated into several agencies’ programs. Established and directed the plan to provide relief efforts that included survey of needs, budget, staffing, financial management supplies, and staff support facilities.
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