Sample Accomplishment Statements
Streamlined process from managing 900 contracts with a budget of $150+ million a year, saving 93 hours of
time per year.
Prepared and presented training on computer system for 28 people, saving company $51,000 annually.
Responsible for payroll tax reporting for 10 or more divisions in over 40 states, with combined salaries of $160
million and payroll taxes of $62.5 million.
Minimized losses through credit controls and financial analysis within Federal Regulations resulting in minimal
Researched and determined status of uncashed checks and created system to help track future unclaimed
obligations. Resulted in the initial savings of $184,000 and $20,000 annually.
Responded to approximately 25 calls per day from dissatisfied customers. Successfully answered inquiries and
satisfied their concerns, resulting in non-escalation of claims and reduced costs against the company.
Implemented policy and procedure for auditing reports, increasing accuracy rates from 65% to 90%.
Served as liaison between customers, vendors, and internal departments. Increased movements of limited
inventories to a 99.2% case fill rate.
Coordinated, resolved, and responded to 300-500 consumer letters in a 5-day turnaround. Measurably
improved customer satisfaction.
Managed, implemented, and administered all corporate credit card programs. Tracked and collected all
charges, zero delinquent accounts for corporate liability.
Supported acquisition analysis of over 11 acquisition studies, ranging in values from $36 million to over $200
Implemented new EDI trading partners on all internal EDI processes, minimizing production failures below 90%.
Designed/implemented standard pcExpress Financial Model that assured data integrity/accessibility, eliminated
analytical and data inconsistencies and reduced workload by 2 days.
Supported the integration of Marketing, Finance, and Logistics data to one powerful, productive database
resulting in increased data distribution to user community of immensely valuable and timely data.
Directed the design and development of a software program that replaced manual preparation of promotional
bulletins, saving $200,000 a year in labor costs and reduced promotional invoicing errors.
Managed and directed order processing and problem resolution through a network of 55 brokers and 14 field
sales managers for a base of 400+ customers
Developed specifications and quality measurements for “widget” acquisition. Transferred business to new plant
with no quality degradation.
Achieved consumer complaint reduction of 11% and 15% in 2000 and 2001.
Researched cognitive development and developed model for diagnosing early developmental disorders.
Maintained client base of 50 individuals for counseling and psychotherapy
Responsible for maintaining client records and determining programming needs.
Assisted in analytical research study using Quasi-experimental methods and experimental designs.
Responsible for a student designed research project and write-up of the results in APA Style.
Completed 120 clinical hours managing a caseload of 150 clients
Coordinated with community planning agency for development of program/agency audits and community needs
Developed and negotiated contracts for staff services and consultation with 5 other divisions.
Co-chaired a multi-ethnic task force that developed a community service program subsequently integrated into
several agencies’ programs.
Established and directed the plan to provide relief efforts that included survey of needs, budget, staffing,
financial management supplies, and staff support facilities.