GOVERNMENT RETURN 2003
IEG3 Final Guidance 1
1. Priority Services
In no more than 1,000 words, please give a summary of how e-government will improve services and outcomes for
citizens in your authority in terms of the seven shared priorities for local government 1 and any additional local
Raising standards across our schools
Breckland Council is not an LEA but recognises that it has a part to play in raising the educational standards of its
children. On Education, as well as in other areas, it works in close partnership with Norfolk County Council and other
organisations such as the Learning and Skills Council (LSC) for Norfolk.
Together with the LSC, Breckland has purchased a Learning Delivery Vehicle equipped with laptops and broadband
Internet connection. It visits rural communities, including schools, to provide people with an ICT “taster”. The Council
has also set up learning centres in most of its towns providing ICT training and facilities to access learning through the
Internet (Learn Direct). The centres are for all members of the community including people of school age.
Improving the quality of life of children, young people, families at risk and older people
In 2000, the Council’s Citizens’ panel told it, that the preferred means of access to council services was through the
telephone and face-to-face contact. It will check these findings through a further panel in early 2004.
The Council therefore plans to upgrade its telephone facilities into a multi-service contact centre supported by CRM
software. This is a priority although it recognises the resourcing difficulties and plans a phased approach.
For those who wish or need to visit council offices in person, the Council has established offices in the centre of
Dereham and Thetford, and “presence” offices in it’s other towns (Attleborough, Swaffham and Watton). Their
capability to deal with queries, and provide services will be enhanced using the CRM software to provide staff with
better access to information.
As a growing number of residents and visitors to Breckland use the Internet, a website has been established and the
recently approved 5-year ICT strategy includes plans to develop it into a fully transactional site. Some transactions,
such as online council tax payments are available now.
As ICT literacy becomes ever more important in today’s world, the Council is helping to improve skills in the
community through its learning centres (see above).
Promoting healthier communities by targeting key local services, such as health and housing
We plan to extend the use of mobile technologies, such as Personal Digital Assistants (PDAs), to enable
Environmental Health, Waste Management and similar staff to collect data electronically at source and download it
directly to the Council’s back office system. This will save time spent entering the data and allow staff to spend more
of their time on frontline duties such as inspections.
Creating safer and stronger communities
The Council is part of a Crime Reduction partnership whose members include the Police and County Council. It has
installed CCTV cameras in all the main towns linked to a monitoring centre in Thetford and has helped to fund tracker
devices and Automatic Number Plate Recognition (ANPR) equipment. The latter may eventually be integrated with
the CCTV system.
The Council supports a district wide homewatch scheme and works with a security firm to circulate security and crime
awareness information electronically to businesses and communities making people aware of general and specific
threats to security and safety.
The Council has helped to fund a GIS system, which the Police use to identify accident black spots and target areas for
crime reduction. An audit of crime is carried out every three years.
Transforming our local environment
An important project identified in the ICT strategy is to improve the Council’s planning services by enabling citizens
to submit planning and building control applications online as well as to view plans, and lodge objections,
IEG3 Final Guidance 2
We also plan to move to level 3 compliance with the National Land Information Service (NLIS) to provide a fully
automated land search service.
Although some departments have used GIS to collect and analyse geographic data, the Council recognises the need to
adopt a more corporate approach enabling the information to be shared across the whole council and with other
organisations. Developing GIS is again identified as a priority in the ICT strategy.
The Council is trying to strengthen its communities by creating not-for-profit partnerships comprising representatives
of local companies, voluntary organisations, etc. as well as Breckland councillors and officers. The partnerships’ role
is to help identify local issues and be representative of communities’ wishes and priorities in enabling initiatives that
will improve the quality of life for those living in, working in or visiting the area. They have their own priorities.
Breckland takes account of these local priorities alongside its own MORI and Citizens Panel research to help
determine its priorities but they do not comment on our policies and service provision. The Council is currently
equipping councillors with ICT equipment to enable them to fulfil their ward representative roles.
Meeting transport needs more effectively
The Council has an enabling role via partnerships in relation to local transport. We plan to appoint a Community
Development Officer, with transport expertise, soon.
The Council issues concessionary bus passes and intends to provide an online service as part of its e-government
programme. It also operates community car schemes using voluntary drivers and will publicise the schemes through its
Promoting the economic vitality of localities
The Council works with a range of agencies (e.g. Business Link) supporting local businesses to help them to obtain
start up and other funding. It part funds the Business Byte and other schemes, providing SME’s with ICT health
checks, training and equipment.
Development of the web site is seen as a way of improving the service by making information more readily available
to companies. It provides “SUPER”, an information database for start up companies.
Tourism is an important industry for Breckland and the Council operates its own Tourist Information Centre in
Swaffham and supports TICs in the other main towns. It provides tourist information through its own website and
through links to other sites covering accommodation, places to visits, walks, etc.
We propose developing a Destination Management System (in partnership with the County). This is an electronic
database enabling visitors to plan their itineraries.
IEG3 Final Guidance 3
2. Self-Assessment of Local e-Organisation
IEG3 Final Guidance 4
Traffic Light Status: availability against 31 Status at Status at Anticipated Anticipated Anticipated
31/03/02 31/03/03 Status at Status at Status at
December 2005 target date for local e- Comments
31/03/04 31/03/05 31/12/05
Note: The Best Value Performance Indicator
(BVPI) 157 provides a measure of the
number of types of interactions (or contact)
between the citizen and the council that are
enabled for electronic delivery as a
percentage of those that are available.
Progress towards 2005 target for the Red Red Amber Amber Green The Council has identified its public interactions for the
100% e-enablement of local services BVPI 157 process and identified those that are currently
e-enabled. The recently produced ICT strategy sets out
the plans to achieve the targets by the end of 2005.
Note: Access channels are the various
routes through which people might contact,
or be contacted by; local service providers to
undertake electronically enabled interactions.
Publication of approved strategy for Black Red Green Green Green Citizen‟s Panel identified telephone (74%) and face-to-
development of access channels face contact (46%) as the preferred methods of
contacting Council. A business survey found more (28%)
wanting to use e-mail and website. As a result projects
have been established to introduce contact centre, e-
enable staff in local offices and develop website.
Local service websites (tailored to Red Amber Amber Green Green The site was rated C in Socitm‟s 2003 survey but the
achievement of transactional status for Council aim to make it fully transactional, accessible to
corporate “.gov.uk” website) at least A of WAI standards and capable of sharing
information while adhering to e-GIF standards so that
systems such as Ocella can be integrated with the
website to provide citizens with information 24 hours a
day, 7 days a week.
Specialist portals for local authority Red Red Amber Green Green The Norfolk Connect Partnership, which includes
services in two-tier areas Breckland Council, Norfolk County Council, Norwich City
Council and the five other Norfolk district councils, is
www.socitm.gov.uk, as defined in SOCITM (2003) Better Connected 2003: a snapshot of all local authority websites, Society of Information Technology Management,
IEG3 Final Guidance 5
developing a Norfolk portal. This is due to go live on 10
Contact centres (e-enabled & dealing Black Red Amber Green Green Priority set to introduce multi-service contact centre
with at least 80% of incoming telephone supported by CRM software.
calls to the local authority)
Establishment of fully e-enabled one Black Red Red Green Green CRM software will be used to e-enable staff in general
stop shops for face-to-face customer and presence offices in the Council‟s main towns.
Use of mobile technology for home visits Red Red Green Green Green Environmental Health and Waste Management officers
/ supported access services have plans to use PDA‟s to collect information
electronically in the field. The ARP with Forest Heath DC
have developed the use of mobile technology, such as
PDA‟s, for data capturing during home visits (Streetwise
Establishment of Interactive Digital TV Black Black Red Red Red No cable in district but are watching progress of National
service and Pathfinder projects with interest.
E-democracy – participation in the Black Red Red Amber Green Norfolk Connect partnership is working on an e-
electoral modernisation pilots for democracy project that will cover electronic voting, etc.
electronic voting or electronic counting
E-mail & Internet access provided for all Red Amber Green Green Green In process of equipping all members with laptops and
Members free ISP service.
Engagement with intermediaries re
delivery of e-government services (e.g. Black Red Amber Amber Green Anglia Revenues Partnership (Breckland Council and
Citizens Advice Bureaux) Forest Heath DC) are introducing facilities in February
2004 to allow information sharing and provide access to
services to customers via the web (Electronic Services
Electronic links in place with Peddars Way Housing
Trust & connections
Note: For the public sector to share
information easily and securely, it is essential
to operate within a framework of technical
and legislative standards.
Use of Government Gateway (e.g. for Black Black Red Amber Green The Council will follow progress on the Government
secure authenticated transactions) (see Gateway and may use this on National projects such as
http://www.govtalk.gov.uk/gateway_partn Secure E-mails and others requiring authenticated
IEG3 Final Guidance 6
erlink) transactions. This is currently being considered by the
Norfolk Connect Partnership.
Compliance with Government
Red Amber Amber Amber Green The requirements of the Council‟s ICT strategy is that all
Interoperability Framework (e-GIF),
systems are e-GIF compliant to allow for interoperability
including the Government Metadata
and exchange of data between systems.
Standard (e-GMS) (see
Black Black Amber Amber Green It is intended that, when the website is fully
Adoption of Guidelines for UK
transactional, it will be designed in line with guidelines
Government Websites (see www.e-
for UK Government websites and provide at least level A
of W3C Web Accessibility initiative. The NCP is currently
looking at adopting standards relating to metadata and
the E-CGL, APPLAWS and LAWS (Local Authority
Conformance with level AA of W3C Web Black Black Amber Amber Green See above.
Accessibility Initiative (WAI) standards
on website accessibility (see
Compliance with Freedom of Information Black Red Red Green Green The Data Protection Officer is taking on responsibility for
Act 2000, including responding to FoI and working with the ICT Project Officer with a view
requests for information from individuals to achieving full compliance with Act in 2004. They are
within a reasonable time period (see looking at use of document management software,
http://www.lcd.gov.uk/foi/foidpunit.htm & Axlr8, to help with this.
Establishment of corporate information Black Red Green Green Green Disaster Recovery and ICT Security policies are in
management policy (e.g. covering place. Policy on ethics governing management of
management of information assets, information is under development.
evidence for accountability, security,
assurance, disaster & contingency
Establishment of Public Services Trust Black Black Red Amber Green The Norfolk Connect Partnership is developing data
Charter re the use of personal sharing protocols.
information collected to deliver improved
services, including data sharing protocol
IEG3 Final Guidance 7
Establishment of partnerships for the Black Red Amber Amber Green It is recognised that broadband is the only vehicle with
joint (aggregated) procurement of which Breckland can satisfactorily deliver e-government.
broadband services This requires telecoms to invest in new technologies and
fibre optic networks. In an effort to address this, the East
of England Development Agency (EEDA) has received
£6M to stimulate demand through a series of awareness
campaigns and a Community Connectivity competition.
The Council is helping its councillors to become
broadband sponsors for their communities. This will help
increase awareness of the technology thereby
aggregating demand for the technology.
Compliance with BS 7799 on information Black Red Amber Green An ICT Security Policy is in place. The ICT Project
security management Officer is working with HR and the BSI towards
achieving full BS7799 accreditation for the Council.
Note: Enablers refers to the computer
systems, or „middle-ware‟, used to support
access channel policy and provide the link to
core business and information systems. You
should only “green” traffic light the items
below where enterprise-wide systems or
policies have been implemented.
Use of smart cards to support service Black Black Black Red Amber Seen as expensive and not a current priority but Council
development & delivery is following the progress of the national project.
Corporate use of Customer Relationship Black Black Amber Green Green This is a top priority although the Council recognises its
Management (CRM) software resource limitations and will adopt a phased approach to
introduction of CRM software for its contact centre.
Corporate use of Geographic Information Black Red Amber Green Green Three GIS products are currently used by individual
Systems (GIS) (e.g. for map-based data services, particularly Planning. A working group has
presentation) made the case for collecting all GIS data together,
standardising on a single product and developing a
corporate approach for handling spatial data which
covers almost all of the Council‟s services.
Corporate ICT support and documented Black Red Red Amber Green Council is considering home working (Teleworking) for
IEG3 Final Guidance 8
policy for home working (teleworking) by some staff and is upgrading the network infrastructure to
staff enable home workers (and staff in Presence offices) to
access Council systems. We are currently studying the
draft DTI guidance on this subject.
Use of telemetric systems for remote Black Black Black Red Red Breckland Council does not own a housing stock –
monitoring & signalling, e.g. helping hence we do not use telemetric systems.
older people remain in their homes
Establishment of corporate Intranet Black Red Amber Green Green Council regards the establishment of an Intranet, along
with its website redevelopment, as key to making
information available widely to officers and members,
including those working from home or remote sites.
Corporate use of Document Image Black Red Red Amber Green The Anglia Revenues partnership has trialled and
Processing & Workflow systems rejected a system and is now looking for a new one. In
time (as reflected in the ICT strategy) it is planned to
introduce document imaging and workflow technology
throughout Breckland Council to reduce reliance on
paper systems and enable correspondence and
documentation to be channelled electronically to the
correct departments and people.
Application of Knowledge Management Black Black Red Amber Amber The Council has developed a Corporate Improvement
(KM) systems & techniques for service Plan that identifies KM as an important concept. They
improvement will resource work through the graduate support scheme
and will monitor work on the proposed national project.
Establishment of corporate policy on Black Red Red Green Green A policy is being developed by the ICT Project Officer in
electronic records management collaboration with the DP/FoI Officer.
Note: Successful e-government comes from
integrating corporate office support and
processes with e-enabled services. Core
systems refer to the core business
processes of the e-enabled organisation.
Use of systems to enable e-procurement Black Red Red Amber Green The Council has appointed an officer to develop a policy
on procurement, including e-procurement. National and
local options are being explored for sourcing commodity
items using intranet links.
IEG3 Final Guidance 9
Upgrade of financial information systems Green Green Green Green Green The Council implemented the Integra system in 1999.
to support e-government Most payments are made via BACS.
Upgrade of office systems to support e- Black Red Red Amber Green Back office systems are being re-engineered to enable
government, e.g. web-enabling legacy front office applications, such as planning applications,
systems to be accessible online.
Upgrade of Human Resources & payroll Black Red Red Amber Green The Selven (Team Spirit) system for Payroll was
systems to support e-government upgraded in 2003 and is e-GIF compliant. At present
plans are currently being drawn up to integrate with HR,
for which records are held on an older Percomm system.
Upgrade of asset management systems Amber Amber Green Green Green An in house Access application was written 18 months
to support e-government ago. This is adequate for the Council‟s needs at present.
Link to National Land & Property Black Red Amber Green Green The Council is committed to the NLPG, recognising its
Gazetteer (NLPG) importance in joining up services and regards the
(http://www.nlpg.org.uk) management of land and property data as central to its
corporate ICT and e-government strategies. A Local
Land and Property Gazetteer is being developed and the
Council will maintain common links and identifiers so
that all land and property within the district is clearly
identified in all information systems where related data is
Automated interface with National Land Black Red Amber Green Green The Council is compliant to level 2 of the NLIS but plans
Information Service (NLIS) hub to move to level 3 shortly by automating its land search
Amber Amber Green Green Green Internet payment capability was implemented in March
Upgrade of income collection systems to 2003 for services such as Council tax & NNDR
support e-government payments.
Note: This part of the e-organisation model
refers to the internal organisation and
management practices of the council that are
required to help deliver the people changes
necessary for e-government.
Circulation of National Strategy Black Green Green Green Green Circulated.
IEG3 Final Guidance 10
checklist to Chief Executive and all
Establishment of formally constituted Council has local partnerships with PCT, Police and
partnership working to help deliver e- Learning & Skills Council and has five not-for-profit
government: partnerships centred on its main towns.
- Local Strategic Partnership (LSP) Green Green Green Green Green It works with other authorities through the Norfolk
Connect Partnership and Anglia Regional Partnerships.
- Partnership working with other local Breckland entered into a partnership with Steria Ltd.
authorities Green Green Green Green Green from March 2003 to provide ICT services and help with
the development of e-government.
- Public Private Partnership (PPP) Green Green Green Green Green
Incorporation of e-government into Green Green Green Green Green E-government is recognised as a key tool for delivery of
Community Strategy the community strategy.
Appointment of member & officer e- Green Green Green Green Green The Strategic Manager and a councillor have been
champions appointed as officer and member e-champions.
Appointment of officer(s) to lead on Green Green Green Green Green The role of the DP officer has been extended to include
corporate governance of information responsibility for FoI.
assets and information legislation (e.g.
Freedom of Information Act)
Documentation/agreement of corporate Red Red Amber Green Green A risk management matrix, action plan and monitoring
risk management strategy for roll-out of system is under development and may be adopted.
local e-government, including regular
review of risk mitigation measures
Use of customer consultation/research to The Council regularly organises citizens‟ panels and
inform development of corporate e- Green Green Green Green Green have used them to inform development of e-government
government strategy (see section 1 on case for contact centre).
Establishment of policy for addressing Development team is being set up to implement a
social inclusion within corporate e- Black Black Red Amber Green community engagement strategy. Translation facilities
government strategy for non-English speakers are currently planned for the
website (there is a large Portuguese community in
Establishment of internal targets &
The Council has recently introduced a comprehensive
measures for e-services, including:
Black Amber Green Green Green performance management system, which includes
- Customer take up
Black Amber Green Green Green performance clinics to deal with complaints and
- Customer satisfaction
IEG3 Final Guidance 11
- Value for money / cost effectiveness Red Red Green Green Green customer feedback.
Use of project management The ICT project officer is PRINCE trained and plans to
methodologies (e.g. PRINCE2) Red Red Red Amber Green see that others acquire the skills so that the technique
can be adopted for all project-based development in the
Council as well as e-government projects.
Establishment of e-skills training Black Black Red Amber Green The Council‟s HR strategy recognises the importance of
programme for staff (e.g. European staff being ICT literate and plans to introduce a scheme
Computer Driving Licence) for staff to obtain ECDL accreditation. This is in the
Council‟s training and development programme for staff.
Use of networked technologies to Black Red Green Green Green Learn Direct is available through the Council‟s Learning
support e-learning Centres.
IEG3 Final Guidance 12
3. BVPI 157
Councils are asked to complete the following table using the definition of Best Value Performance Indicator (BVPI) 157 for Electronic Service
Delivery (Corporate). You are recommended to validate your local list of interactions against the list of process area interactions for all
customer facing local authority services contained in the I&DeA‟s ESD toolkit (www.esd-toolkit.org).
BVPI 157 Interaction Type 2001/2 2002/3 2003/4 2004/5 2005/6
Providing information: 1550 1550 1550 1550 1550
Total types of interaction e-enabled
% e-enabled 52% 52% 80% 90% 100%
Collecting revenue: 240 240 240 240 240
total types of interaction e-enabled
% e-enabled 23% 44% 60% 80% 100%
Providing benefits & grants: 560 560 560 560 560
total types of interaction e-enabled
% e-enabled 70% 73% 80% 90% 100%
total types of interaction e-enabled
430 430 430 430 430
55% 60% 75% 90% 100%
Regulation (such as issuing licences): 120 120 120 120 120
total types of interaction e-enabled
% e-enabled 8% 20% 60% 100%
Applications for services: 1320 1320 1320 1320 1320
total types of interaction e-enabled
% e-enabled 45% 45% 60% 80% 100%
Booking venues, resources & courses: 650 650 650 650 650
total types of interaction e-enabled
% e-enabled 57% 57% 65% 100% 100%
Paying for goods & services: 100 100 100 100 100
total types of interaction e-enabled
% e-enabled 5% 5% 50% 75% 100%
Providing access to community, professional or business networks:
total types of interaction e-enabled
240 240 240 240 240
% e-enabled 23% 40% 70% 90% 100%
total types of interaction e-enabled
0% 0% 10% 60% 100%
TOTAL:TYPES OF INTERACTION E-ENABLED 4540 4540 4540 4540 4540
48% 48% 60% 86% 100%
IEG3 Final Guidance 13
It is anticipated that authorities will base their annual BVPI 157 actuals/estimates on the position at the 31st March in each financial year,
with the exception of 2005/6 when the position at 1st January 2006 is required.
IEG3 Final Guidance 14
4. Access Channel Take-Up
In order to demonstrate public take-up of the main e-access channels that you are investing in up to 2005/6, you are asked to complete the
table below detailing actual and forecast figures for numbers of e-enabled payment transactions, plus street light failure reports /
abandoned vehicles. (County councils and all-purpose authorities should complete figures for street light failure reports, whilst district
councils should complete figures for abandoned vehicle reports). It is important that e-access channel investment and rollout also
facilitates accompanying improvements in the corporate management capability required to monitor and collect such statistics.
Actual (‘000s) Forecast (‘000s) Comment
E-enablement & Main E-Access Channel Take-Up 01/2 02/3 03/4 04/5 05/6
Local Service Websites 370 416 500 600 720 Website currently undergoing major re-
Page impressions (annual) development with more services due to become
Unique users, i.e. separate individuals visiting website (annual) 38 42.3 51 61 73
Number of e-enabled payment transactions accepted via website 0 0 1.8 3.3 4.7
Number of street light failure reports (county) / abandoned vehicle reports
(district) accepted via website 0 0.009 0.018 0.09 0.2 Internet payment facilities introduced this year
but not widely publicised – Council is
concentrating on persuading people to pay by
Telephone A touchtone telephone system was introduced
(i.e. telephone interactions where officers can access electronic information this year for payments.
and/or update records on-line there and then, including interactions in contact
Number of e-enabled payment transactions accepted by telephone Approx 900 abandoned vehicles are reported
Number of street light failure reports (county) / abandoned vehicle reports 0 0 4.8 7.0 9.3 each year at present. It is assumed that this
(district) accepted via telephone 0.873 0.864 0.855 0.835 0.775 number will rise slightly in future years. Most
are reported by telephone at present – it is
expected that, as the website and e-mail become
established, more will be reported through this
Face To Face Council does not have e-enabled payment
(i.e. front-line operations where officers can access electronic information and/or facilities for callers and does not plan to
update records on-line there and then, including interactions at reception desks,
One Stop Shops & home visits): introduce them.
Number of e-enabled payment transactions accepted via personal contact
Number of street light failure reports (county) / abandoned vehicle reports 0 0 0 0 0
(district) accepted via personal contact 0.027 0.027 0.027 0025 0.025
Other Electronic Media Payments by other e-media in 2003/04 are made
(e.g. BACS, text messaging): up of Direct Debit (74%) and payments through
Number of e-enabled payment transactions accepted via BACS or other 331 338 399 404 411
electronic form banks or post offices (26%). The Council aims
Number of street light failure reports (county) / abandoned vehicle reports to increase use of DD and is introducing
(district) accepted via other electronic media 0 0 0 0 0 Automatic Direct Debit Instructions (AUDDIS)
IEG3 Final Guidance 15
Non Electronic Non electronic payments dropped this year
(e.g. cash office, post) following closure of cash offices in April 2003.
Number of payments accepted by cheque or other non-electronic form 138 131 63 54 45
Most of the remainder is accounted for by
Number of street light failure reports (county) / abandoned vehicle reports 0 0 0 0 0 cheques received in the post.
(district) accepted via non-electronic form
Note: Numbers of payment transactions cover Council Tax and NNDR and take account of number of instalments made pa, usually 10, 2 or 1.
5. Delivery of Key Technical Building Blocks & Priority Services
Councils are asked to indicate how key technical building blocks and priority services are to be developed and managed by indicating the
relative usefulness of outputs from ODPM Pathfinder Projects, National Projects and/or partnership working with other local authorities and/or
use of other means. A sliding scale from 1-5 (i.e. from 1=not useful, to 5=essential) should be used. More information about Pathfinder work
and National Projects can be found at www.localegov.gov.uk.
National Project Technical Building Use of Use of Partnership Other Means Comment (please comment briefly on your plans for
Blocks & Priority Service Areas outputs from outputs from working with (please score developing each named technical building block or priority
ODPM ODPM other local between 1-5) service area)
Pathfinder National authorities
Project Project (please score
(please score (please score between 1-5)
between 1-5) between 1-5)
Websites Council website is being extensively redeveloped to
5 5 5 transactional site. Norfolk portal under development through the
Norfolk Connect Partnership.
Smart cards Seen as expensive and not a current priority but Council is
3 3 1
following progress of national projects.
Interactive Digital TV 1 3 1 As for smart cards.
Mobile Technology (i.e. for home/site High priority Streetwise project to develop use of PDAs to
visits) collect and download data in the field.
Telemetry (i.e. remote, real time &
Customer Relationship Management Major project in progress using a phased approach.
5 5 4
Knowledge Management 4 4 1 Forms a building block in the Corporate Improvement Plan.
Workflow Anglia Revenues partnership introducing document
4 4 4
management system in Revenues & Benefits.
e-Procurement 3 3 1 Policy under development.
Schools admissions Not applicable
Local Planning Services 5 5 1 Plan to provide online service for submitting and viewing
IEG3 Final Guidance 16
applications. Moving to NLIS level 3.
Electronic exchange of property The Council has been involved in the Electronic Exchange of
information with Valuation Office Agency the “schedule of alterations to the rating list” document with the
(VOA) for Council Tax & Business Rates District arm of the VOA in Norwich. Our Officers, who deal
with Business rates, find this document to be inconsistent, as it
does not reflect a true representation of the property information
requested. However, we are looking into the adoption of the
outputs from the ODPM pathfinder project. The same applies to
the Council Tax information.
Working with business 4 1 Several schemes (see section 1) supporting business use of ICT.
Crime reduction / youth offending The Council is part of a local crime reduction partnership which
develops contacts with young people providing advice on drug
misuse, etc. It uses technology, such as CCTV to help reduce
crime (see section 1).
Claiming benefits Anglia partnership, in conjunction with software supplier
4 5 Academy, are developing an online claims system including
authentication. This is due to go live in November 2003.
Local e-Government Standards & Breckland will consider the outputs of this national project and
5(NCP) 4 5(NCP)
Accreditation measure against its internal e-government strategy.
Fire Services Not applicable
Trading standards Not applicable
Multi Agency Information Sharing The Norfolk Connect Partnership is developing data sharing
4 4 4
e-Democracy 2 1 Online registration of electors is being introduced.
IEG3 Final Guidance 17
Councils are asked to provide a summary of current and forecast expenditure on implementing electronic government up to 2005/6. This should include the standard elements in the table
below and brief commentary on the use of IEG money. (Please note that implementing e-government expenditure refers to investment designed to e-enable local services and to transform
their accessibility, quality and cost-effectiveness in line with the 2005 target. Cyclical spend related to the maintenance of the existing ICT infrastructure should not be included):
Actual (£‘000s) Forecast (£’000s) Comment
Resources 01/2 02/3 03/4 04/5 05/6
Internal resources reduced to reflect this funding
£200,000 IEG money in 2002/3 and 2003/4 200 200
This is made up of the Cultural Economic
financial contributions from EU funding 16 109 111 Regeneration (CER) package and Cultural package
financial contributions from other sources of Government funding, CER and Cultural packages
such as the Invest to Save Budget (ISB)
55 58 59
financial contribution from public-private partnerships 11 75 77
financial contribution to or from partnership projects undertaken Includes £200k in 2003/4 for Anglia Revenues
with other organisations, including ongoing project work using
ODPM Local e-Government Partnership Programme funding and 850 0 0 partnership. The remainder is made up of the NCP
work with other government departments or agencies that have an contribution.
element of service e-enabling
Includes projects identified in the ICT Strategy and
resources being applied from internal revenue and capital budgets approved capital programme including additional
to improve the quality of services through e-enablement
0 64 1,158 329 306
funding from the Anglia Revenues Partnership.
other resources (e.g. training) (please specify)
Sub total 0 264 2,290 571 553
Some savings are expected by 2005/06 but not yet
less current and projected savings produced from e-government quantified.
TOTAL 0 264 2,290 571 553
Anglia Revenues Partnership is made of Breckland and Forest Heath Councils’ Revenues and Benefits services.
Norfolk Connect Partnership is made up of the eight Norfolk councils (Norfolk CC, Norwich City Council and six districts).
IEG3 Final Guidance 18
Please make sure that your IEG3 return reaches us by midnight on Monday 10
We would prefer to receive responses by email at: firstname.lastname@example.org. You
may also use the online form facilities at the I&DeA‟s ESD Toolkit - www.esd-toolkit.org.
General enquiries regarding the submission of IEG3 returns should be addressed to:
Local e-Government Team
Office of the Deputy Prime Minister
London SW1E 5DU
Tel: 020 7944 4258
Fax: 020 7944 3799
Details of the National Strategy for local e-government can be found at
Details of national infrastructure projects can be found at www.e-envoy.gov.uk &
Your regional IEG3 contacts at the ODPM are:
Yorkshire & Humberside – Anne Wood – email@example.com
East – Julian Bowrey – firstname.lastname@example.org
East Midlands – Caroline Stanger – email@example.com
South West, Fire Authorities – Peter Blair – firstname.lastname@example.org
London, South East, North East, National Parks - Janice Morphet –
North West, West Midlands - Chris Haynes – email@example.com
PUBLICATION OF IEG STATEMENTS
The ODPM may wish to publish information in connection with IEG3 proformas in due
course or deposit them in its own library or that of the Houses of Parliament. Information
may also be published as part of a national database to allow other local authorities to
use IEG3 data for benchmarking purposes. Should you wish any element of your
proforma to be treated in confidence please clearly indicate this in your response.
Nevertheless, all responses will be included in statistical summaries.
IEG3 Final Guidance 17