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Retail
Simple | Intuitive | Flexible | Complete
End-to-end Solution
for Retail
The retail industry has been facing
major changes over the last years:
installation costs have soared, land
prices continue to fluctuate from
year to year, making it difficult to The activity has become so complex
rely on financial forecasts, whilst and diversified, that keeping control
local retailers increasingly resemble of margins, reducing operational
those in Western Europe, facing the costs, streamlining the personnel and
pressure from major international increasing customer loyalty through
brands which partner with major complex communication programs
retailers. are impossible to achieve without the
help of integrated software.
As part of the company’s positioning strategy as a leading provider of retail information
systems, Charisma has developed, in over 10 years of presence in the industry, a
complete package of software solutions, fully integrated, covering all critical processes of
a retailer, regardless of its size or complexity.
In order to provide the clients with complete solutions, Charisma also offers a wide range
of IT services: consulting, project management, customized software development,
system integration, operational support and training.
Standardized solution
for leading retail companies
TotalSoft understands the specific challenges of the retail industry
and therefore supports companies of any size and activity field, as
well as their key decision-makers, with the help of advanced
management and activity control tools.
Charisma Retail module is the most complex and popular POS (Point
of Sale) solution in Romania, especially because of the flexibility in
rapidly covering each operational requirement of a point of sale.
The solution allows product sales optimization through different
means (cash or/and credit card/gift vouchers/value tickets by EFT
POS), being designed to facilitate the management of the sales
documents and financial instruments occurring in the direct
relationship between the store and the end consumer.
Modules
Integrated Retail Solution
Business Applications ERP HR
Foreign HR & Payroll
CRM SFA Sales Purchases
Trade
Document Budget Inventory
Self-Service Cash Flow HCM Portal
Management Management Management
Collection Cost Control Accounting Asset
Treasury Timesheet
Management
Online Commerce (eShop)
Retail
Intranet
Charisma Analyzer
Retail
En-detail sales to end customers are
permanently subjected to the
pressure of buyer's preferences,
purchasing power, fluctuant
demands, compliance with new
legal regulations, both local and
international. Regardless the
business size or area of the retailer,
from a small store to a national or
multinational chain, everyone aims
to grow its business and to
strategically position by achieving
market share, ensuring customer
and personnel loyalty, by the
flexibility of the commercial
policies, with minimum purchasing
costs and a centralized reporting of
the retail network operations.
Financial and Operational Benefits
Increases the sales
Thanks to a fast identification of sales downtime and
peaks, the solution plays a critical part in increasing
the sales and profitability of the company with
package offers and promotional products to meet any “To give an example, before
preference and financial capability. implementing Charisma, if we asked
for a report at 14.00 I receive it at
Increases the efficiency and develops the business
17.00, now I receive it at 14.02 and
By reducing overtime and payroll costs, by integrating
the information is much clearer and
the company data into a centralized database and
reliable.”
automating the management and operational
processes, the Retail module increases the operations'
efficiency and supports the business development. Arsis Trading
Alin Şerban
Increases customer loyalty CEO
Charisma Retail supports customer loyalty through
cards with bonus points, as well as promotions,
discounts or reduction of the sales time.
4 5
Features
Increases the efficiency of the sales process request, after the fiscal receipt was
by: issued;
n automatically selecting the product / n process management;
Inventory
service in the sales document; n process management at sale
Reception
n configurable pricing policy; points;
n eliminating "out-of-stock" situations and n the product reservations
Managing
removing faulty inventory management; based on proforma invoices;
n receiving methods: cash, value
multiple n by multiple criteria –
Selection
tickets, card, gift vouchers; barcodes, scanner, manual search by
n direct sales on invoice;
providing code, name, batch, provider, stock
n total or partial returns,
enabling logistics features etc.;
compensations of products for sale; n
Sales returns management, either
n operational sales closing, similar with partial or total;
cash register closing; n for large retail chains, thanks
Designed
to its multi-store capacity and real-time
Marketing advantages by: integration with Charisma ERP;
n programs - issuing loyalty cards
Loyalty n
Automatic generation of documents
(defining, issuing, distributing, related to product compensation;
managing), both in store and by regular n and fast access to the cash
Secure
mail; register record;
n promotional campaigns;
Sending n and daily closing of sales
Reporting
n price management with the
Efficient from operational point of view;
possibility to set up and use discounts; n
Customized document printing;
n
Generating real-time reports:
Interface with any cash register: n Sales reports;
n ergonomics via Touch Screen
Increased n reports;
Inventory
Ready; configurable and user-friendly n records;
Daily sales
interface that enables the operation n Sales Reports vs. Inventory by site
both using the keyboard and directly Reports;
touching the screen; n regarding tracking and
Reports
n The advantage of using composite reimbursing the value tickets;
products by automatically suggesting n regarding the loyalty cards – the
Reports
the kit in case of separate sale of basic cards issued in the business unit, the
items, by parallel tracking the sales by kit amount of the granted discounts;
or basic items; n / off-line work.
On-line
n Stock monitoring by composites;
n to generate invoices upon
Possibility
Solutions and Benefits
ERP solution perfectly compatible and Foreign Trade.
with retail specificities
Charisma ERP has a modular Advanced customer and partner
architecture, extremely flexible and relationship management
highly configurable, especially designed Any company, regardless of its size or
for the optimization of the activity, interacts with customers and
management of complex organizations, manages basic information about
regardless of their size. The solution them, such as names, addresses,
offers a unique view over the entire contracts, purchase history, invoices,
activity, allowing the reduction of payments etc. Whether they use
operational costs, integration of specialized software solutions or other
workflows and increase of company’s methods, each company aims for
agility. customer's satisfaction.
Charisma Core Business is the basic Charisma CRM solution ensures a
package of the ERP solution. The proper link and centralization between
solution consists of eight distinct communication, daily tasks or sales
modules, natively integrated adapted team meetings, with opportunities and
for critical processes in the retail prospect customers; it provides
industry: Accounting, Treasury, Asset overviews and optimizes the entire
Management, Purchases, Inventory sales process for companies that do
Management, Budget Management not have an efficient business reporting
system.
6 7
Integrated business management Human Resource Management
solution for company Charisma HCM is an integrated
representatives software solution package, dedicated
With the help of Charisma Mobile SFA, to human resource management,
the management now has full, real- personnel cost management and
time visibility on the sales process. The human capital development
solution is tailored to each investments. The solution provides the
organization, regardless of its size or management of the employees and
business field, by automating the sales their positions in the hierarchy, the
processes. Thanks to its integration parameterization and implementation
with Charisma ERP or with any other of payroll calculation, salary types,
ERP or CRM system, the solution benefits, sick leaves, holidays,
completes and optimizes the withholdings, as well as generation of
management, operational, marketing payroll budgets, submission of files to
and the company's commercial the Working Inspectorates and
strategy flow of the company. statements to the State budget,
performance assessments, competence
Integrated document management tracking and development, trainings
solution management and many more.
Charisma Document Management
provides simple and automated Charisma HCM is one of the most
management of any type of content, advanced software solution for human
regardless of its format. The product resource management in Romania,
integrates natively with Charisma ERP including over 10 years of experience in
or online & offline ERP or PSA various market verticals. Charisma
solutions, offering an exceptional HCM solution supports over 10% of the
flexibility and configurability. active workforce in Romania.
The solution includes features such as
document scanning, saving, archiving,
history, versioning, reporting, access
level definition according to the
permissions granted by the
administrator or based on approval
flows.
Comprehensive Debt Collection Industry leading business intelligence
solution solution
Charisma Collection is the only tool Charisma Analyzer is dedicated to the
dedicated to debt collection, which is retail sector and supports the
natively integrated with ERP, HR or decisional process, by providing
CRM solutions provided by most information and statistics comparisons
powerful providers in the world. based on financial indicators specific to
retail company. The solution maximizes
This is a powerful software solution, the profit of retail institutions of any
designed for managing all debt size, thanks to a complete set of
collection activities, as well as for the analysis tools (scorecard, analytic grid,
repossession and remarketing process analytic chart, reports and configurable
for retail companies. This platform will dashboards).
lead to an increased efficiency of the
debt collection process in retail sector Charisma Analyzer is natively
integrated with Charisma ERP and
. benefits from the best performing
technology in the world, developed by
Tableau Software, the BI software
solutions market leader, through an
efficient implementation and reduced
time to adapt to the customer’s
requirements.
Users waste precious time generating
flawed reports and analysis, created
from heterogeneous data sources or
because they are facing a lack of
communication with the company’s IT
specialists. Charisma Analyzer allows
users full freedom of movement with
respect to data analysis, by removing
barriers, thus increasing transparency
on the entire process.
8 9
Self Service Cost Control
Given that any retail company spends The efficiency of a retail company is
on average 10,000 Euros per call-center given by the importance the
hours / month on providing management allocates to managing the
information about the latest invoices budgets and expense execution, both
issued to customers or about in economic contraction periods and
promotional offers, or on printing during an economic boom.
thousands of documents required
periodically , the need for an urgent Charisma Cost Control is a product
adoption of a partner self-care solution especially designed to help companies
is well-understood by most managers. manage the flow of operational costs
and contracts with the suppliers. The
Charisma Self Service is a fast and product optimizes the purchasing
efficient communication platform flows, from structuring the budget,
between the organization and the managing the expense requests,
business partners, customers or managing and developing the
providers, that reduces the operational relationships with suppliers to tracking
costs of the customer service the contracts and their completion
departments, increases satisfaction and under the best terms.
customers loyalty, increases the
efficiency of marketing efforts and The solution helps companies that
creates new revenue channels. want to have an actual control of the
purchasing process, as well as the
management flow of operational costs
and contracts with the suppliers. The
product includes a suite of standalone
applications (eExpense Approval,
eProcurement, Supplier Contract
Management), perfectly integrated
with Charisma ERP or with any other
ERP system.
Online commerce solution – eShop Intranet
Charisma e-Shop is an advanced Charisma Intranet is an advanced
software platform, especially designed technical solution, based on MS Office
to help trade efficiently and profitably SharePoint Server 2007 technology,
products and services in the online which provides a collaborative
environment, without time or space environment for the employees in the
restriction. retail field.
Through this portal, the customers can The solution allows the exchange of
post different order types, and the professional or personal information
administrator can add new products via forums and blogs, significantly
and services. The solution includes the contributing to the development of a
possibility of selling products and healthy, professional internal culture,
services based on loyalty points, where the critical information is only
provides advanced search functions, few clicks away.
display filters, stock availability alarms,
showing most bought products or the
products viewed by the buyer, all based
on a professional design, adapted to
each distributor' needs.
10 11
References
Cosmote
“We chose Charisma because it was offering a very
short implementation time, as well as a great price-
performance ratio. Thanks to this partnership,
TotalSoft has won a great experience in the telecom
area, and Cosmote Romania has optimized its
business processes.”
Sergiu Dumitraşcu
Business Application Manager
Carrefour România
"We consider that we have achieved our target, i.e.
having an online database which is unique for all our
stores, containing all the information required for
human resources, payroll and timesheet. As a major
benefit, we have to mention the possibility of
continuously developing and adapting the program
to our specific needs."
MIC.RO
Ana Dumitru
"We wanted to offer an alternative to
HR Manager
the Romanian copy-paste market
trade imported from other European
areas, without considering the cultural Hervis Sports România
and traditional ways in which „We sought a partner to take the entire responsibility
Romanians interact with the of human resources and payroll activities, while
merchandise. Currently, the MIC.RO giving us the freedom to focus on national expansion
chain stores generate daily over 4 plans. Choosing TotalSoft was influenced by multiple
million transactions, and in order to good references that the company has in payroll
control the system, we needed the outsourcing, as well as by the fact that the company
information to be delivered in real uses a highly market-rated software platform.”
time and in an intelligent format,
avoiding thus losing time with Cătălin Pozdarie
complicated analysis. We chose General Manager
TotalSoft for a pilot project, being
convinced that the Romanian mind Dona Pharmacies
could build an integrated and efficient “We are opening new pharmacies each week and
IT solution for controlling such system. the number of employees is continuously increasing.
Beyond the technology used, the most Our HR department is due to constantly manage its
important achievement of the project activities efficiently and in less time. Charisma plays
is the integrated and empathized a crucial role in this respect.”
working manner of the two teams.”
Maria Comșa
Dan Ionescu HR Manager
CEO Mercadia Holland BV
© TotalSoft 2011
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P: +4021 335 17 09 W: www.totalsoft-hellas.com W: www.totalsoft.bg E: iconstantinescu@totalsoft.ro
F: +4021 335 17 12 W: www.charisma.com.gr W: www.charisma.bg W: www.totalsoft.ro
E: office@totalsoft.ro W: www.charisma.ro
W: www.totalsoft.ro
W: www.charisma.ro
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