TESTIMONIAL Large Midwestern University
IN-PLANT Finds Flexible, Affordable
Solutions for Complex,
University Copy Centers are regularly called upon to produce a wide variety
of work, such as class packets or “coursepacks” as well as other classroom
We installed the
handouts. The original documents can come from many sources and are
Ricoh 1356EX and were often in less-than-perfect condition. Yet all the work must be ready for
literally up and running distribution when the semester begins. In terms of financial considerations,
because in-plants are part of the larger university organization, showing a
within one day. profit may be a lesser priority than providing flawless customer service—
n but the cost for the university and prices for students must be kept as low
as possible, often lower than pricing from external competitors.
With the Ricoh system,
the downtime is very, Additionally, since many university in-plants employ students who may
have little previous exposure to print production, the systems must be easy
to learn and to use.
it just runs and runs.
It was these considerations that were top-of-mind when a large
Midwestern University’s current equipment lease was up and they decided
Ricoh is a company to look for a new solution.
that is extremely easy to
work with. They Simplifying customized Ricoh 1356EX Alto system was a key factor
understand our business production in its selection. The system also needed to
meet desired specifications, including an
and know where the Two copy centers for the University print acceptable service agreement. However,
industry is going. anything for any department on campus— what really sold the team was the flexibility
and also for affiliated universities within the of the Alto Imaging Software. Not only were
state-wide college system. They print a large they getting new equipment for one of the
number of class packets that are sold to centers, they were also able to also install the
the students that are comprised of selected software at the second copy center and do
readings that the professors put together. away with PaperPort.
One of the centers counted on a Xerox 6100 Smooth transition
with DigiPath front-end software, and the
second copy center had two Xerox 4110s The two copy centers typically produce
that were using PaperPort software. The anywhere from 15 to 400 class packets per
PaperPort software was basically meant for semester for as many as 120 different courses.
an office-type environment; not developed to Not surprisingly, the copy centers’ busiest
handle the large volume of material that the time is in the weeks and days preceding the
University was producing so it would often start of each semester, and it was this worst
crash and cause a great deal of problems. of all possible times that the University made
When the lease was up on the 6100, the the decision to install the Ricoh 1356EX
management team began its search for Alto system with a paper punch and coil
new equipment and came across the Ricoh binding finishing options. While it was at the
1356EX with Alto Imaging Software. busiest time, they literally put the machine
in and were up and running within one day.
Because all University purchases are subject The copy center had a number of digital
to a bidding process, the affordability of the files stored on the former DigiPath system,
and these were easily converted to the Alto Opportunities for growth IN-PLANT
server with no losses.
The Ricoh 1356EX Alto offers a range of CUSTOMER TESTIMONIAL
With the DigiPath, they only had one options and function modules, and the
workstation, but with the Alto Imaging they University is now exploring ways they can
gained five site licenses and now have the further expand and simplify copy center
equipment on five computers. Working in operations.
the past, the copy center team tried to clean
up the packets so that they would look as Going forward the management team is
nice as possible, since most of the originals looking into the web-to-print module with
are articles that have been copied out of a digital storage to make it possible to order
magazine or a book. With the multiple sites, work off the Web. The plan is to provide a
it was possible to have employees working on catalog with everything that has previously
two or three different packets at a time, giving been printed, showing the pricing. Professors
the copy team the smoothest beginning of or students would know ahead of time what
the semester they ever had. the job would cost, so they wouldn’t have The Ricoh 1356EX
to call for an estimate. They would enter
The key operator at one copy center reports: the billing information, and copy center
“I would say that the Ricoh and Alto system employees wouldn’t have to go back and then
has changed our lives for the better. The re-key everything as far as the billing end of
downtime is very, very minimal; it just runs it. That would save a lot of work just on the
and runs. Changeover is exceptionally easy. billing end alone.
We use it a lot with the Alto software, so I
can run applications through that machine The best thing about this whole experience
and just keep stacking them up—and it just for the school is that they report Ricoh is a
keeps running.” company that is very easy to work with.
They feel Ricoh understands the production
For example, he adds: “I can go from running business and knows where the industry is
8 ½” x 11” remnants, and within two going. The things every school is being asked
minutes, I can have it set up for 11” x 17”, to deliver—quick turnaround, cost-savings,
then run that, folding it—the whole works. and ease of use—Ricoh’s solutions deliver.
And I can change it over and use slipcovers.” And it is getting an A+ from this University
for doing so.
One concern in making the switch was the
service. Would Ricoh be able to provide the
quick response time that was needed? The
school reports it has been very pleased with
the service. They e-mail their service technician
when they have a problem and he typically
gets back to them within an hour. Think Production. Think Ricoh.
At Ricoh we know documents are essential for business. For your business to succeed, and to keep up,
you need to deliver cost-effective, high quality, secure document services. Additionally, you must evolve as
business needs and technologies change, while effectively reaching out to clients with new services
and workflows—and rarely can you do this alone. Call us today at 877-212-6064 or visit us at
www.ricoh-usa.com to find out the many ways we can help your business grow and profit.
PRODUCTION PRINTING BUSINESS GROUP
Customer Driven Printing Solutions
5 Dedrick Place • West Caldwell • New Jersey 07006 • 877-212-6064