Get documents about "Search
Document Sample
All Companies Companies 1000 employees +
Search product problems Search product problems
Download product updates Understand the use of a product
Make sure the products I'm using are up to date Search product features and specifications
Find the product which suits my needs Read about upcoming product information
Figure out how to get a software product working again Search product error codes
Search problem description Search problem description
Understand the use of a product Download product updates
Download patch repairs Understand how to select and navigate the Website
Download software to complete installation Search for technical product information (white paper)
Look up error codes Make sure the products I'm using are up to date
Suggested Top 10
1 Search product problems and find a detailed description
2 Make sure the products I'm using are up to date
3 Understand the use of a product
4 Search product error codes
5 Find the product which suits my needs
6 Understand the benefit of a product
7 Search product features and specifications
8 Read about upcoming product information
9 Search for and download product updates
10 Search for technical product information (white paper)
Frequency--All
Understand the benefit of a product Download patch repairs
Make sure the products I'm using are up to date Search product problems
Understand the use of a product Search problem description
Download product updates Look up error codes
See what product updates there
See what product updates there are are
Search problem description Download product updates
Understand the use of a
Search product features and specifications product
Search for technical product
Find the product which suits my needs information (white paper)
Make sure the products I'm
Check the Resource Center using are up to date
Read about upcoming product
Search product problems information
All the steps needed to
FindCompany Typescomplete tasks that tech support 1000+
Find the steps needed to complete tasks that tech support
wants you to do wants you to do
Find information about solution Browse the FAQ section for customer support
Understand the use of each product Download solution white papers
Use the Virus/Spyware scanner Search solution features and specifications
Understand why my anti-virus is no longer working Evaluate interactions between products
Find the meaning of an error code Find the meaning of an error code
Access the information center Find information about solution
Review a list of solutions Read about solution best practices
Browse the FAQ section for customer support Access the information center
Re-load anti-virus Review information about new products
Suggested 10
1 Find information about a solution
2 Access the information center
3 Review a list of solutions
4 Browse the FAQ section for customer support
5 Download solution white papers
6 Search solution features and specifications
7 Read about solution best practices
8 Evaluate interactions between products
9 Review information about new solutions
10 Find products for the platform that best fits my needs
Frequency--All Frequency--1000+
Use the Virus/Spyware scanner Find the meaning of an error code
Browse the FAQ section for customer support Browse the FAQ section for customer support
Access the information center Search solution features and specifications
Find the meaning of an error code Access the information center
Reference the virus database Download solution white papers
Search solution features and specifications Read about solution best practices
Find information about solution related CA
Find general information about Find information about solution
products
Find products for the platform that best fits my Evaluate interactions between products
Find general information about related CA
needs products
Read about solution best practices Find solution examples
All Company Types 1000+
Read a description of an error Read a description of an error
Search tech support information Search tech support information
Conduct virus scans Find Education
Update service access Answer new product questions
Report problems with software as a non computer-
Find Education savvy person
Find a service that fits my budget Find a service that fits my budget
Find a service that suits my needs Update service access
Answer new product questions Read news about CA services
Understand if there is too much intrusion into
my machine from CA Look at CA’s Services catalog
Report problems with software as a non computer-
savvy person Find a service that suits my needs
Suggested 10
Read a description of an error
Access a personalized site
Find Education
Answer new product questions
Report problems with software as a non computer-
savvy person
Find a service that fits my budget
Update service access
Read news about CA services
Look at CA’s Services catalog
Find a service that suits my needs
Freq-All Freq-1000+
Search tech support information Search tech support information
Read a description of an error Read a description of an error
Read news about CA services Answer new product questions
Find Education Read news about CA services
Conduct virus scans Find Education
Find a service that suits my needs Access a personalized site
Read information about the services we can
offer to support CA products Find the address for service for a particular country
Understand if there is too much intrusion into my machine
Answer new product questions from CA
Find a service that fits my budget View services brochures
Read information about the services we can offer to
Update service access support CA products
Importance
Access product help systems
Access online training
Find specific course information
When upgrading, find a way to incorporate the previous software’s
settings
Find the cost of courses
Find courses using the CA Training and Certification website
Enable us to support clients with the products that we (re) sell
Read a specific overview of a product
Determine how much time I need to invest to finish a course
Look up field experience related to a problem
Find education centers
Review software terms
1
2
3
4
5
6
7
8
9
10
(Percentages)
Register for personal development classes
Browse suggested career development reading
Find courses using the CA Training and Certification website
Find education centers
Find specific course information
Get certified on CA products
Use the BrightStor ARC Server Backup r11.SP1 Service
Desk Remote Control Software Delivery
Enable us to support clients with the products that we (re)
sell
Find the cost of courses
Imp--1000+
Register for personal development classes
Browse suggested career development reading
Find courses using the CA Training and Certification website
Find education centers
Find specific course information
Get certified on CA products
Use the BrightStor ARC Server Backup r11.SP1 Service Desk Remote Control
Software Delivery
Enable us to support clients with the products that we (re) sell
Find the cost of courses
Determine how much time I need to invest to finish a course
Suggested 10
Access product help systems
Access online training
Find specific course information
When upgrading, incorporate the previous software’s settings
Read a specific overview of a product
Find the cost of courses
Find education centers
Register for personal development classes
Determine how much time I need to invest to finish a course
Get certified on CA products
Never
43.80%
31.30%
31.30%
37.50%
18.80%
56.30%
75.00%
56.30%
50.00%
Frequency-All Freq--1000+
Access product help systems Register for personal development classes
Read a specific overview of a product Browse suggested career development reading
Look up field experience related to a problem Find courses using the CA Training and Certification website
Enable us to support clients with the products that we (re)
sell Find education centers
Find specific course information Find specific course information
When upgrading, find a way to incorporate the previous
software’s settings Get certified on CA products
Use the BrightStor ARC Server Backup r11.SP1 Service Desk Remote
Review software terms Control Software Delivery
Get certified on CA products Enable us to support clients with the products that we (re) sell
Determine how much time I need to invest to finish a
course Find the cost of courses
Access online training Determine how much time I need to invest to finish a course
Once in a while At least once a month
31.30% 25.00%
43.80% 6.30%
37.50% 25.00%
43.80% 18.80%
37.50% 37.50%
18.80% 12.50%
6.30% 6.30%
6.30% 18.80%
31.30% 18.80%
At least
Every work
once a
day
week
0.00% 0.00%
18.80% 0.00%
6.30% 0.00%
0.00% 0.00%
6.30% 0.00%
12.50% 0.00%
12.50% 0.00%
0.00% 18.80%
0.00% 0.00%
Importance Imp--1000+
Get product descriptions View the CA partner list
Find specific product distribution by partner Search the partner list by product
Understand the benefit of partner education Search the partner list by service
Understand how I can take advantage of the partner program Search the partner list by industry
Help customers locate resellers in their geographic area Locate partner contact information
Get product graphics Find specific product distribution by partner
View the CA partner list Understand what being a CA partner can do for me
Search the partner list by product Understand what hiring a CA partner can do for me
Search the partner list by service Understand how I can take advantage of the partner program
Locate partner contact information Understand the benefit of partner education
Understand what hiring a CA partner can do for me
Understand what being a CA partner can do for me
Suggested 10
1 Find specific product distribution by partner
2 Understand the benefit of partner education
3 Understand how I can take advantage of the partner program
4 View the CA partner list
5 Search the partner list by product
6 Search the partner list by service
7 Search the partner list by industry
8 Locate partner contact information
9 Understand what being a CA partner can do for me
10 Understand what hiring a CA partner can do for me
View the CA partner list
Search the partner list by product
Search the partner list by service
Search the partner list by industry
Locate partner contact information
Find specific product distribution by partner
Understand what being a CA partner can do for me
Understand what hiring a CA partner can do for me
Understand how I can take advantage of the partner program
Understand the benefit of partner education
Frequency--All
Get product descriptions View the CA partner list
Search the partner list by product Search the partner list by product
Access the EMEA partner portal Search the partner list by service
Understand what hiring a CA partner can do for me Search the partner list by industry
Search the partner list by service Locate partner contact information
View the CA partner list Find specific product distribution by partner
Find specific product distribution by partner Understand what being a CA partner can do for me
Help customers locate resellers in their geographic area Understand what hiring a CA partner can do for me
Understand what being a CA partner can do for me Understand how I can take advantage of the partner program
Understand how I can take advantage of the partner program Understand the benefit of partner education
33.30% 33.30%
33.30% 33.30%
33.30% 16.70%
33.30% 33.30%
33.30% 33.30%
50.00% 16.70%
50.00% 33.30%
50.00% 16.70%
50.00% 16.70%
50.00% 0.00%
View the
CA partner
list 50.00% 33.30% 16.70% 0.00% 0.00%
Search the
partner list
by product 66.70% 16.70% 16.70% 0.00% 0.00%
Search the
partner list
16.70% 16.70% # by service 66.70% 16.70% 16.70% 0.00% 0.00%
Search the
partner list
33.30% 0.00% # by industry 66.70% 16.70% 16.70% 0.00% 0.00%
Locate
partner
contact
50.00% 0.00% # information 50.00% 33.30% 16.70% 0.00% 0.00%
Find
specific
product
distribution
33.30% 0.00% # by partner 50.00% 33.30% 16.70% 0.00% 0.00%
Understand
what being
a CA
partner can
16.70% 16.70% # do for me 50.00% 33.30% 16.70% 0.00% 0.00%
Understand
what hiring
a CA
partner can
16.70% 16.70% # do for me 66.70% 16.70% 16.70% 0.00% 0.00%
Understand
how I can
take
advantage
of the
partner
16.70% 0.00% # program 66.70% 16.70% 16.70% 0.00% 0.00%
Understand
the benefit
of partner
33.30% 0.00% # education 66.70% 0.00% 33.30% 0.00% 0.00%
33.30% 0.00% #
50.00% 0.00% #
Importance
Download software updates
Install a downloaded file
Understand what the necessary software is for my needs
Sign in as customer
Download trial software
Get trial product help
Search trial software
Access a listing of CA beta tests
Find 30 day trial information
Help my customers navigate their way to the correct channel product
trial
1
2
3
4
5
6
7
8
9
10
Imp-1000+
Search trial software
Download trial software
Download software updates
Get trial product help
Help my customers navigate their way to the correct channel product trial
Access a listing of CA beta tests
Sign in as customer
Move my subscription
Understand what the necessary software is for my needs
Get URLs to use on our (partner) site to better promote CA products
Suggested 10
Search trial software
Download trial software
Access a listing of CA beta tests
Find 30 day trial information
Sign in as customer
Get trial product help
Help my customers navigate their way to the correct channel product trial
Understand what the necessary software is for my needs
Get URLs and graphics to use on our (partner) site to better promote CA products
Download software updates
Access a listing of CA beta tests
Sign in as customer
Move my subscription
Find 30 day trial information
Install a downloaded file
Frequency--All Freq-1000+
Download software updates Search trial software
Install a downloaded file Download trial software
Sign in as customer Download software updates
Understand what the necessary software is for
my needs Get trial product help
Help my customers navigate their way to the
Search trial software correct channel product trial
Download trial software Access a listing of CA beta tests
Access a listing of CA beta tests Sign in as customer
Find 30 day trial information Move my subscription
Help my customers navigate their way to the Understand what the necessary software is for my
correct channel product trial needs
Get URLs to use on our (partner) site to better Get URLs to use on our (partner) site to better
promote CA products promote CA products
At
le
a
st
o
At least n
Once in a
(Percentages) Never once a c
while
month e
a
w
e
e
k
Search trial software 44.40% 33.30% 16.70% #
Download trial software 44.40% 38.90% 11.10% #
Download software updates 27.80% 38.90% 0.00% #
Get trial product help 55.60% 38.90% 5.60% #
Help my customers navigate their way to
the correct channel product trial 77.80% 11.10% 5.60% #
Access a listing of CA beta tests 61.10% 16.70% 22.20% #
Sign in as customer 44.40% 22.20% 11.10% #
Move my subscription 83.30% 16.70% 0.00% #
Understand what the necessary software
is for my needs 38.90% 33.30% 16.70% #
Get URLs to use on our (partner) site to
better promote CA products 66.70% 27.80% 0.00% #
Understand what the necessary software
is for my needs 16.70% 16.70% 22.20% #
Get URLs to use on our (partner) site to
better promote CA products 38.90% 16.70% 27.80% #
Find 30 day trial information 27.80% 38.90% 11.10% #
Install a downloaded file 22.20% 5.60% 33.30% #
Every work
day
0.00%
0.00%
16.70%
0.00%
0.00%
0.00%
16.70%
0.00%
0.00%
5.60%
16.70%
0.00%
11.10%
16.70%
Importance
View specific opportunity information
Understand the current technical experience needed for a position
Read how working for CA will improve my career
Search job opportunities at CA
Read a more detailed explanation of CA Core Values
Understand how I apply for a job at CA
1
2
3
4
5
6
Frequency of Use
Search job opportunities at CA
View specific opportunity information
Understand how I apply for a job at CA
Read how working for CA will improve my career
Understand the current technical experience needed for a position
Read a more detailed explanation of CA Core Values
Suggested 6
Search job opportunities at CA
View specific opportunity information
Understand how I apply for a job at CA
Read how working for CA will improve my career
Understand the current technical experience needed for a position
Read a more detailed explanation of CA Core Values
Importance
Obtain technical support
Read about upcoming applications
View information about multi-product purchases and multi-site licenses
Read a list of product costs
Understand the differences between value and enterprise maintenance
Understand how to integrate our different security programs
Filter product information to Small and Medium Business
Search Small and Medium Business products
View demonstrations of the Protection Suites
1
2
3
4
5
6
7
8
9
Frequency of Use
Obtain technical support
Read about upcoming applications
Search Small and Medium Business products
Read a list of product costs
Understand how to integrate our different security programs
View information about multi-product purchases and multi-site licenses
Filter product information to Small and Medium Business
View demonstrations of the Protection Suites
Understand the differences between value and enterprise maintenance
Suggested 9
Obtain technical support
Read about upcoming applications
Search Small and Medium Business products
Read a list of product costs
Understand how to integrate our different security programs
View information about multi-product purchases and multi-site licenses
Filter product information to Small and Medium Business
View demonstrations of the Protection Suites
Understand the differences between value and enterprise maintenance
Importance
Find product updates
Download software after purchase
Find out if a product can be downloaded
Obtain technical support information
View product price
View an explanation of the differences between the various
products offered
Access correct page by company location
Find Security Data Backup downloads
Understand how to buy online
Get to the online store
1
2
3
4
5
6
7
8
9
10
Imp--1000+
Find Security Data Backup downloads
Filter product information to Home and Home Office
Find product updates
Review a product list
View product price
Find out if a product can be downloaded
Understand how to buy online
Get to the online store
View an explanation of the differences between the various products offered
Access correct page by company location
Suggested 10
Find Security Data Backup downloads
Find product updates
Find out if a product can be downloaded
View product price
View an explanation of the differences between the various products offered
Access correct page by my company location
Get to the online store
Understand how to buy online
Review a product list
Download software after purchase
Frequency--All Freq-1000+
Find product updates Security Data Backup downloads
View product price Filter product information to Home and Home Office
Find Security Data Backup downloads Find product updates
Find out if a product can be downloaded Review a product list
Get to the online store View product price
Critique product performance Find out if a product can be downloaded
Understand how to buy online Understand how to buy online
View an explanation of the differences between the
various products offered Get to the online store
View an explanation of the differences between the
Access correct page by company location various products offered
Review a product list Access correct page by company location
Importance
View latest product updates
Get notification of new threats
Read about new virus information
Read how a CA product compares with competitor products
Read reports about CA from independent agencies
Read news about CA events
Read CA press releases
Read about CA product awards
Read about CA in the News
Discover who is using a CA product instead of a competitor product
1
2
3
4
5
6
7
8
9
10
Imp--1000+
Read about CA in the News
Read reports about CA from independent agencies
View latest product updates
Read news about CA events
Find and review general company information
Read CA press releases
Read how a CA product compares with competitor products
Discover who is using a CA product instead of a competitor product
Read about CA product awards
View CA market share
Suggested 10
View latest product updates
Read how a CA product compares with competitor products
Read reports about CA from independent agencies
Read about CA in the News
Read CA press releases
Read news about CA events
Read about CA product awards
Discover who is using a CA product instead of a competitor product
Get notification of new threats
View CA market share
Frequency--All Freq--1000+
View latest product updates Read about CA in the News
Read about new virus information Read reports about CA from independent agencies
Get notification of new threats View latest product updates
Read how a CA product compares with competitor products Read news about CA events
Read reports about CA from independent agencies Find and review general company information
Read news about CA events Read CA press releases
Read how a CA product compares with competitor
Find and review general company information products
Discover who is using a CA product instead of a
Discover who is using a CA product instead of a competitor product competitor product
Read CA press releases Read about CA product awards
Read about CA in the News View CA market share
Importance Imp--1000+
Find seminars that interest me Find free seminars
Find free seminars Find seminars that interest me
View a concise event calendar Find webcasts
Find webcasts View webcast information
View webcast information Register for and access a webcast
Look for event schedules and locations Find information about CA World
Find information about CA World Look for event schedules and locations
Register for and access a webcast Submit an electronic event subscription
Find conferences Inform clients about CA events
Scan a list of company events Find conferences
Suggested 10
1 Find seminars that interest me
2 Find a free seminar in a different country
3 Find webcasts
4 View webcast information
5 Look for event schedules and locations
6 Find information about CA World
7 Register for and access a webcast
8 Find conferences
9 Inform clients about CA events
10 View a concise event calendar
Frequency--All Freq--1000+
Look for event schedules and locations Find free seminars
Find information about CA World Find seminars that interest me
Find webcasts Find webcasts
Register for and access a webcast View webcast information
View a concise event calendar Register for and access a webcast
Find information about local events in different countries Find information about CA World
Find free seminars Look for event schedules and locations
Find seminars that interest me Submit an electronic event subscription
View webcast information Inform clients about CA events
Scan a list of company events Find conferences
Importance Frequency of Use
Find company investor reports Find stock information
Research investment opportunities Find company investor reports
View a list of current investors Research investment opportunities
Find stock information View a list of current investors
View the biography of one of the board of directors View the biography of one of the board of directors
All Company Types 1000+ Freq-All
Acquire technical help Acquire technical help Use the Knowledgebase
Search support by product for a solution Access SupportConnect Search support by product for a solution
Download product updates Report an issue Access SupportConnect
Find contact information for tech support Manage a support issue Download product updates
Find phone/email contact information Use the Knowledgebase Acquire technical help
Find contact information for tech
Use the Knowledgebase Find contact information for tech support support
Access SupportConnect Read an electronic manual Find a FAQ page
Open issues with CA support using the
Report an issue web Download products
Find a FAQ page Find phone/email contact information Find phone/email contact information
Submit a support call Submit a support call Look for solutions in user forums
Suggested 10
1 Conduct a virus scan
2 Acquire technical help
3 Find contact information for tech support
4 Find phone/email contact information
5 Use the Knowledgebase
6 Access SupportConnect
7 Report an issue
8 Submit a support call
9 Manage a support issue
10 Read an electronic manual
Freq-1000+
Access SupportConnect
Use the Knowledgebase
Acquire technical help
Look for education
Read an electronic manual
View examples of installation problems
Access a technical document index of various products
Search support by product for a solution
Find a FAQ page
Provide feedback on a response from support
Importance Imp--1000+
Search for downloads Search for a web site section by function
Search for new releases Search by/for Products by name and type
Search by/for Products by name and type Search by/for Solutions by name and type and area
Search for support articles Search by/for Services by name and type
Filter search results Search for Services by name and type
Search by/for Solutions by name and type and area Search All CA sites
Search for Services by name and type Search for security advisories
Search for security advisories Search for support articles
Search by/for Services by name and type Search for downloads
Search for a web site section by function Search for new releases
Suggested 10
1 Search for downloads
2 Search for new releases
3 Search by/for Products by name and type
4 Search for support articles
5 Search for security advisories
6 Search by/for Solutions by name and type and area
7 Search for Services by name and type
8 Search All CA sites
9 Search for a web site section by function
10 Filter search results
Freq-All Freq--1000+
Search for downloads Search for a web site section by function
Search for new releases Search by/for Products by name and type
Filter search results Search by/for Solutions by name and type and area
Search by/for Products by name and type Search by/for Services by name and type
Search for support articles Search for Services by name and type
Search by/for Solutions by name and type and area Search All CA sites
Search by/for Services by name and type Search for security advisories
Search for Services by name and type Search for support articles
Search for a web site section by function Search for downloads
Search All CA sites Search for new releases
Importance Frequency of Use
Access live CA World updates Search for presentations
View the CA World agenda Provide insight into CA World on a world-wide level
Search for presentations Access live CA World updates
Provide insight into CA World on a world-wide level View the CA World agenda
Find global locations Find global locations
Review company growth charts Review company growth charts
Read about employee investments Read about employee investments
Review company growth charts Review company growth charts
Suggested 8
1 Search for presentations
2 Provide insight into CA World on a world-wide level
3 Access live CA World updates
4 View the CA World agenda
5 Find global locations
6 Review company growth charts
7 Read about employee investments
8 Review company growth charts
Frequency of Use
View the CA World agenda
Access live CA World updates
Review company growth charts
Search for presentations
Provide insight into CA World on a world-wide level
Read about employee investments
Find global locations
Review company growth charts
Importance
Find how to contact CA
Understand what CA does
Understand CA company goals
Find general company information
Find out where CA is headquartered
Qualify appropriate and available products for international markets
Read investor information
Review a list of the current board of directors
1
2
3
4
5
6
7
8
Frequency of Use
Find how to contact CA
Understand what CA does
Find general company information
Understand CA company goals
Find out where CA is headquartered
Qualify appropriate and available products for international markets
Read investor information
Review a list of the current board of directors
Suggested 8
Find how to contact CA
Understand what CA does
Find general company information
Understand CA company goals
Find out where CA is headquartered
Qualify appropriate and available products for international markets
Read investor information
Review a list of the current board of directors
Frequency of Use
Find how to contact CA
Understand what CA does
Understand CA company goals
Review a list of the current board of directors
Find general company information
Qualify appropriate and available products for international markets
Read investor information
Find out where CA is headquartered
Importance Frequency of Use
Find localized contact info Find localized contact info
Find localized information websites Find localized information websites
Read about worldwide goals to help local communities Read about worldwide goals to help local communities
Set my default country/language website
Suggested 4
1 Find localized contact info
2 Find localized information websites
3 Read about worldwide goals to help local communities
4 Set my default country/language website
Importance--All Imp--1000+
Contact CA with questions Search for contact information by country
Click on a direct e-mail link to fill in form Post general suggestions for CA products
Deal with tech people via voice Post general suggestions for CA services
Post general suggestions for CA products Post general suggestions for CA websites
Find a contact email address of CA offices worldwide Contact CA with questions
Find the mailing addresses of CA offices worldwide Find the mailing addresses of CA offices worldwide
Search for contact information by country Find a contact phone number of CA offices worldwide
Post general suggestions for CA services Find a contact email address of CA offices worldwide
Find a contact phone number of CA offices worldwide Deal with tech people via voice
Continue to use the remote access feature Continue to use the remote access feature
1
2
3
4
5
6
7
8
9
10
Frequency--All Freq--1000+
Continue to use the remote access feature Search for contact information by country
Contact CA with questions Post general suggestions for CA products
Deal with tech people via voice Post general suggestions for CA services
Find a contact email address of CA offices worldwide Post general suggestions for CA websites
Click on a direct e-mail link to fill in form Contact CA with questions
Find the mailing addresses of CA offices worldwide Find the mailing addresses of CA offices worldwide
Search for contact information by country Find a contact phone number of CA offices worldwide
Find a contact phone number of CA offices worldwide Find a contact email address of CA offices worldwide
Post general suggestions for CA products Deal with tech people via voice
Post general suggestions for CA websites Continue to use the remote access feature
Suggested 10
Search for contact information by country
Post general suggestions for CA products
Post general suggestions for CA services
Post general suggestions for CA websites
Contact CA with questions
Find the mailing addresses of CA offices worldwide
Find a contact phone number of CA offices worldwide
Find a contact email address of CA offices worldwide
Deal with tech people via voice
Continue to use the remote access feature
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