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					All Companies                                                 Companies 1000 employees +
Search product problems                                       Search product problems
Download product updates                                      Understand the use of a product
Make sure the products I'm using are up to date               Search product features and specifications
Find the product which suits my needs                         Read about upcoming product information

Figure out how to get a software product working again        Search product error codes
Search problem description                                    Search problem description

Understand the use of a product                               Download product updates

Download patch repairs                                        Understand how to select and navigate the Website

Download software to complete installation                    Search for technical product information (white paper)

Look up error codes                                           Make sure the products I'm using are up to date


                                                                                   Suggested Top 10
                                                          1   Search product problems and find a detailed description
                                                          2   Make sure the products I'm using are up to date
                                                          3   Understand the use of a product
                                                          4   Search product error codes
                                                          5   Find the product which suits my needs
                                                          6   Understand the benefit of a product
                                                          7   Search product features and specifications
                                                          8   Read about upcoming product information
                                                          9   Search for and download product updates
                                                         10   Search for technical product information (white paper)
Frequency--All
Understand the benefit of a product               Download patch repairs
Make sure the products I'm using are up to date   Search product problems
Understand the use of a product                   Search problem description
Download product updates                          Look up error codes
                                                  See what product updates there
See what product updates there are                are
Search problem description                        Download product updates
                                                  Understand the use of a
Search product features and specifications        product
                                                  Search for technical product
Find the product which suits my needs             information (white paper)
                                                  Make sure the products I'm
Check the Resource Center                         using are up to date
                                                  Read about upcoming product
Search product problems                           information
All the steps needed to
FindCompany Typescomplete tasks that tech support        1000+
                                                         Find the steps needed to complete tasks that tech support
wants you to do                                          wants you to do
Find information about solution                          Browse the FAQ section for customer support
Understand the use of each product                       Download solution white papers
Use the Virus/Spyware scanner                            Search solution features and specifications
Understand why my anti-virus is no longer working        Evaluate interactions between products
Find the meaning of an error code                        Find the meaning of an error code
Access the information center                            Find information about solution
Review a list of solutions                               Read about solution best practices
Browse the FAQ section for customer support              Access the information center
Re-load anti-virus                                       Review information about new products


                                                                                 Suggested 10
                                                     1   Find information about a solution
                                                     2   Access the information center
                                                     3   Review a list of solutions
                                                     4   Browse the FAQ section for customer support
                                                     5   Download solution white papers
                                                     6   Search solution features and specifications
                                                     7   Read about solution best practices
                                                     8   Evaluate interactions between products
                                                     9   Review information about new solutions
                                                    10   Find products for the platform that best fits my needs
Frequency--All                                     Frequency--1000+
Use the Virus/Spyware scanner                      Find the meaning of an error code
Browse the FAQ section for customer support        Browse the FAQ section for customer support
Access the information center                      Search solution features and specifications
Find the meaning of an error code                  Access the information center
Reference the virus database                       Download solution white papers
Search solution features and specifications        Read about solution best practices
Find information about solution related CA
Find general information about                     Find information about solution
products
Find products for the platform that best fits my   Evaluate interactions between products
                                                   Find general information about related CA
needs                                              products
Read about solution best practices                 Find solution examples
All Company Types                                1000+
Read a description of an error                   Read a description of an error
Search tech support information                  Search tech support information
Conduct virus scans                              Find Education
Update service access                            Answer new product questions
                                                 Report problems with software as a non computer-
Find Education                                   savvy person
Find a service that fits my budget               Find a service that fits my budget

Find a service that suits my needs               Update service access

Answer new product questions                     Read news about CA services
Understand if there is too much intrusion into
my machine from CA                               Look at CA’s Services catalog
Report problems with software as a non computer-
savvy person                                     Find a service that suits my needs


                                                                    Suggested 10
                                                 Read a description of an error
                                                 Access a personalized site
                                                 Find Education
                                                 Answer new product questions
                                                 Report problems with software as a non computer-
                                                 savvy person
                                                 Find a service that fits my budget
                                                 Update service access
                                                 Read news about CA services
                                                 Look at CA’s Services catalog
                                                 Find a service that suits my needs
Freq-All                                    Freq-1000+
Search tech support information             Search tech support information
Read a description of an error              Read a description of an error
Read news about CA services                 Answer new product questions
Find Education                              Read news about CA services

Conduct virus scans                        Find Education
Find a service that suits my needs         Access a personalized site
Read information about the services we can
offer to support CA products               Find the address for service for a particular country
                                           Understand if there is too much intrusion into my machine
Answer new product questions               from CA

Find a service that fits my budget          View services brochures
                                            Read information about the services we can offer to
Update service access                       support CA products
                            Importance
Access product help systems
Access online training
Find specific course information
When upgrading, find a way to incorporate the previous software’s
settings
Find the cost of courses

Find courses using the CA Training and Certification website

Enable us to support clients with the products that we (re) sell
Read a specific overview of a product

Determine how much time I need to invest to finish a course
Look up field experience related to a problem

Find education centers
Review software terms



                                                                    1
                                                                    2
                                                                    3
                                                                    4
                                                                    5
                                                                    6
                                                                    7
                                                                    8
                                                                    9
                                                                   10



                           (Percentages)

Register for personal development classes
Browse suggested career development reading

Find courses using the CA Training and Certification website
Find education centers
Find specific course information
Get certified on CA products
Use the BrightStor ARC Server Backup r11.SP1 Service
Desk Remote Control Software Delivery
Enable us to support clients with the products that we (re)
sell
Find the cost of courses
                                  Imp--1000+
Register for personal development classes
Browse suggested career development reading
Find courses using the CA Training and Certification website

Find education centers
Find specific course information

Get certified on CA products
Use the BrightStor ARC Server Backup r11.SP1 Service Desk Remote Control
Software Delivery
Enable us to support clients with the products that we (re) sell

Find the cost of courses
Determine how much time I need to invest to finish a course




                                   Suggested 10
Access product help systems
Access online training
Find specific course information
When upgrading, incorporate the previous software’s settings
Read a specific overview of a product
Find the cost of courses
Find education centers
Register for personal development classes
Determine how much time I need to invest to finish a course
Get certified on CA products




                                        Never

                                                                   43.80%
                                                                   31.30%

                                                                   31.30%
                                                                   37.50%
                                                                   18.80%
                                                                   56.30%

                                                                   75.00%

                                                                   56.30%
                                                                   50.00%
                       Frequency-All                                                       Freq--1000+
Access product help systems                                   Register for personal development classes
Read a specific overview of a product                         Browse suggested career development reading
Look up field experience related to a problem                 Find courses using the CA Training and Certification website
Enable us to support clients with the products that we (re)
sell                                                          Find education centers
Find specific course information                              Find specific course information
When upgrading, find a way to incorporate the previous
software’s settings                                           Get certified on CA products
                                                              Use the BrightStor ARC Server Backup r11.SP1 Service Desk Remote
Review software terms                                         Control Software Delivery
Get certified on CA products                                  Enable us to support clients with the products that we (re) sell
Determine how much time I need to invest to finish a
course                                                        Find the cost of courses
Access online training                                        Determine how much time I need to invest to finish a course




                     Once in a while                                                 At least once a month

                                                   31.30%                                                                    25.00%
                                                   43.80%                                                                     6.30%

                                                   37.50%                                                                    25.00%
                                                   43.80%                                                                    18.80%
                                                   37.50%                                                                    37.50%
                                                   18.80%                                                                    12.50%

                                                     6.30%                                                                   6.30%

                                                    6.30%                                                                    18.80%
                                                   31.30%                                                                    18.80%
At least
         Every work
once a
            day
 week
   0.00%     0.00%
 18.80%      0.00%

  6.30%      0.00%
  0.00%      0.00%
  6.30%      0.00%
 12.50%      0.00%

 12.50%      0.00%

  0.00%     18.80%
  0.00%      0.00%
                             Importance                                                         Imp--1000+
Get product descriptions                                          View the CA partner list
Find specific product distribution by partner                     Search the partner list by product
Understand the benefit of partner education                       Search the partner list by service
Understand how I can take advantage of the partner program        Search the partner list by industry
Help customers locate resellers in their geographic area          Locate partner contact information
Get product graphics                                              Find specific product distribution by partner
View the CA partner list                                          Understand what being a CA partner can do for me
Search the partner list by product                                Understand what hiring a CA partner can do for me
Search the partner list by service                                Understand how I can take advantage of the partner program

Locate partner contact information                                Understand the benefit of partner education

Understand what hiring a CA partner can do for me
Understand what being a CA partner can do for me



                                                                                             Suggested 10
                                                              1   Find specific product distribution by partner
                                                              2   Understand the benefit of partner education
                                                              3   Understand how I can take advantage of the partner program
                                                              4   View the CA partner list
                                                              5   Search the partner list by product
                                                              6   Search the partner list by service
                                                              7   Search the partner list by industry
                                                              8   Locate partner contact information
                                                              9   Understand what being a CA partner can do for me
                                                             10   Understand what hiring a CA partner can do for me




                                                                  View the CA partner list




                                                                  Search the partner list by product




                                                                  Search the partner list by service
Search the partner list by industry




Locate partner contact information




Find specific product distribution by partner




Understand what being a CA partner can do for me




Understand what hiring a CA partner can do for me

Understand how I can take advantage of the partner program
Understand the benefit of partner education
                         Frequency--All
Get product descriptions                                       View the CA partner list
Search the partner list by product                             Search the partner list by product
Access the EMEA partner portal                                 Search the partner list by service
Understand what hiring a CA partner can do for me              Search the partner list by industry
Search the partner list by service                             Locate partner contact information
View the CA partner list                                       Find specific product distribution by partner
Find specific product distribution by partner                  Understand what being a CA partner can do for me
Help customers locate resellers in their geographic area       Understand what hiring a CA partner can do for me
Understand what being a CA partner can do for me               Understand how I can take advantage of the partner program

Understand how I can take advantage of the partner program     Understand the benefit of partner education




                                                      33.30%                                                                33.30%




                                                      33.30%                                                                33.30%




                                                      33.30%                                                                16.70%
33.30%   33.30%




33.30%   33.30%




50.00%   16.70%




50.00%   33.30%




50.00%   16.70%

50.00%   16.70%
50.00%    0.00%
                    View the
                    CA partner
                    list           50.00%   33.30%   16.70%   0.00%   0.00%


                    Search the
                    partner list
                    by product     66.70%   16.70%   16.70%   0.00%   0.00%


                    Search the
                    partner list
16.70%   16.70% #   by service     66.70%   16.70%   16.70%   0.00%   0.00%


                    Search the
                    partner list
33.30%    0.00% #   by industry    66.70%   16.70%   16.70%   0.00%   0.00%

                    Locate
                    partner
                    contact
50.00%    0.00% #   information    50.00%   33.30%   16.70%   0.00%   0.00%
                    Find
                    specific
                    product
                    distribution
33.30%    0.00% #   by partner     50.00%   33.30%   16.70%   0.00%   0.00%



                    Understand
                    what being
                    a CA
                    partner can
16.70%   16.70% #   do for me      50.00%   33.30%   16.70%   0.00%   0.00%



                    Understand
                    what hiring
                    a CA
                    partner can
16.70%   16.70% #   do for me      66.70%   16.70%   16.70%   0.00%   0.00%
                    Understand
                    how I can
                    take
                    advantage
                    of the
                    partner
16.70%    0.00% #   program        66.70%   16.70%   16.70%   0.00%   0.00%

                    Understand
                    the benefit
                    of partner
33.30%    0.00% #   education      66.70%   0.00%    33.30%   0.00%   0.00%

33.30%    0.00% #
50.00%    0.00% #
                          Importance
Download software updates
Install a downloaded file
Understand what the necessary software is for my needs

Sign in as customer

Download trial software
Get trial product help
Search trial software
Access a listing of CA beta tests

Find 30 day trial information
Help my customers navigate their way to the correct channel product
trial




                                                                 1
                                                                 2
                                                                 3
                                                                 4
                                                                 5
                                                                 6
                                                                 7
                                                                 8
                                                                 9
                                                                10
                                         Imp-1000+
Search trial software
Download trial software
Download software updates

Get trial product help

Help my customers navigate their way to the correct channel product trial
Access a listing of CA beta tests
Sign in as customer
Move my subscription

Understand what the necessary software is for my needs

Get URLs to use on our (partner) site to better promote CA products




                                     Suggested 10
Search trial software
Download trial software
Access a listing of CA beta tests
Find 30 day trial information
Sign in as customer
Get trial product help
Help my customers navigate their way to the correct channel product trial
Understand what the necessary software is for my needs
Get URLs and graphics to use on our (partner) site to better promote CA products
Download software updates




                                                                                   Access a listing of CA beta tests
                                                                                   Sign in as customer
                                                                                   Move my subscription
Find 30 day trial information
Install a downloaded file
                 Frequency--All                                        Freq-1000+
Download software updates                         Search trial software
Install a downloaded file                         Download trial software
Sign in as customer                               Download software updates
Understand what the necessary software is for
my needs                                          Get trial product help
                                                  Help my customers navigate their way to the
Search trial software                             correct channel product trial
Download trial software                           Access a listing of CA beta tests
Access a listing of CA beta tests                 Sign in as customer
Find 30 day trial information                     Move my subscription
Help my customers navigate their way to the       Understand what the necessary software is for my
correct channel product trial                     needs
Get URLs to use on our (partner) site to better   Get URLs to use on our (partner) site to better
promote CA products                               promote CA products




                                                                                                                            At
                                                                                                                            le
                                                                                                                             a
                                                                                                                            st
                                                                                                                             o
                                                                                                                 At least    n
                                                                                                     Once in a
                (Percentages)                                          Never                                     once a      c
                                                                                                      while
                                                                                                                 month       e
                                                                                                                             a
                                                                                                                            w
                                                                                                                             e
                                                                                                                             e
                                                                                                                             k


Search trial software                                                                      44.40%      33.30%      16.70%   #
Download trial software                                                                    44.40%      38.90%      11.10%   #
Download software updates                                                                  27.80%      38.90%       0.00%   #
Get trial product help                                                                     55.60%      38.90%       5.60%   #
Help my customers navigate their way to
the correct channel product trial                                                          77.80%      11.10%       5.60%   #
Access a listing of CA beta tests                                                          61.10%      16.70%      22.20%   #
Sign in as customer                                                                        44.40%      22.20%      11.10%   #
Move my subscription                                                                       83.30%      16.70%       0.00%   #
Understand what the necessary software
is for my needs                            38.90%   33.30%   16.70% #
Get URLs to use on our (partner) site to
better promote CA products                 66.70%   27.80%   0.00% #
Understand what the necessary software
is for my needs                            16.70%   16.70%   22.20% #
Get URLs to use on our (partner) site to
better promote CA products                 38.90%   16.70%   27.80% #
Find 30 day trial information              27.80%   38.90%   11.10% #
Install a downloaded file                  22.20%    5.60%   33.30% #
Every work
   day




    0.00%
    0.00%
   16.70%
    0.00%

    0.00%
    0.00%
   16.70%
    0.00%
0.00%

5.60%

16.70%

 0.00%
11.10%
16.70%
                               Importance
View specific opportunity information
Understand the current technical experience needed for a position
Read how working for CA will improve my career
Search job opportunities at CA
Read a more detailed explanation of CA Core Values
Understand how I apply for a job at CA




                                                                    1
                                                                    2
                                                                    3
                                                                    4
                                                                    5
                                                                    6
                            Frequency of Use
Search job opportunities at CA
View specific opportunity information
Understand how I apply for a job at CA
Read how working for CA will improve my career
Understand the current technical experience needed for a position
Read a more detailed explanation of CA Core Values



                            Suggested 6
Search job opportunities at CA
View specific opportunity information
Understand how I apply for a job at CA
Read how working for CA will improve my career
Understand the current technical experience needed for a position
Read a more detailed explanation of CA Core Values
                                    Importance
Obtain technical support
Read about upcoming applications
View information about multi-product purchases and multi-site licenses
Read a list of product costs
Understand the differences between value and enterprise maintenance
Understand how to integrate our different security programs
Filter product information to Small and Medium Business
Search Small and Medium Business products
View demonstrations of the Protection Suites




                                                                         1
                                                                         2
                                                                         3
                                                                         4
                                                                         5
                                                                         6
                                                                         7
                                                                         8
                                                                         9
                                      Frequency of Use
Obtain technical support
Read about upcoming applications
Search Small and Medium Business products
Read a list of product costs
Understand how to integrate our different security programs
View information about multi-product purchases and multi-site licenses
Filter product information to Small and Medium Business
View demonstrations of the Protection Suites
Understand the differences between value and enterprise maintenance




                                      Suggested 9
Obtain technical support
Read about upcoming applications
Search Small and Medium Business products
Read a list of product costs
Understand how to integrate our different security programs
View information about multi-product purchases and multi-site licenses
Filter product information to Small and Medium Business
View demonstrations of the Protection Suites
Understand the differences between value and enterprise maintenance
                           Importance
Find product updates

Download software after purchase
Find out if a product can be downloaded
Obtain technical support information
View product price
View an explanation of the differences between the various
products offered
Access correct page by company location

Find Security Data Backup downloads

Understand how to buy online
Get to the online store




                                                             1
                                                             2
                                                             3
                                                             4
                                                             5
                                                             6
                                                             7
                                                             8
                                                              9
                                                             10
                                          Imp--1000+
Find Security Data Backup downloads

Filter product information to Home and Home Office
Find product updates
Review a product list
View product price

Find out if a product can be downloaded
Understand how to buy online

Get to the online store

View an explanation of the differences between the various products offered
Access correct page by company location




                                     Suggested 10
Find Security Data Backup downloads
Find product updates
Find out if a product can be downloaded
View product price
View an explanation of the differences between the various products offered
Access correct page by my company location
Get to the online store
Understand how to buy online
Review a product list
Download software after purchase
                  Frequency--All                                        Freq-1000+
Find product updates                                 Security Data Backup downloads

View product price                                   Filter product information to Home and Home Office
Find Security Data Backup downloads                  Find product updates
Find out if a product can be downloaded              Review a product list
Get to the online store                              View product price

Critique product performance                         Find out if a product can be downloaded
Understand how to buy online                         Understand how to buy online
View an explanation of the differences between the
various products offered                             Get to the online store
                                                     View an explanation of the differences between the
Access correct page by company location              various products offered
Review a product list                                Access correct page by company location
                               Importance

View latest product updates

Get notification of new threats
Read about new virus information
Read how a CA product compares with competitor products
Read reports about CA from independent agencies
Read news about CA events

Read CA press releases

Read about CA product awards
Read about CA in the News
Discover who is using a CA product instead of a competitor product




                                                                      1
                                                                      2
                                                                      3
                                                                      4
                                                                      5
                                                                      6
                                                                      7
                                                                      8
                                                                      9
                                                                     10
                                    Imp--1000+

Read about CA in the News

Read reports about CA from independent agencies
View latest product updates
Read news about CA events
Find and review general company information
Read CA press releases

Read how a CA product compares with competitor products

Discover who is using a CA product instead of a competitor product
Read about CA product awards
View CA market share




                                  Suggested 10
View latest product updates
Read how a CA product compares with competitor products
Read reports about CA from independent agencies
Read about CA in the News
Read CA press releases
Read news about CA events
Read about CA product awards
Discover who is using a CA product instead of a competitor product
Get notification of new threats
View CA market share
                                Frequency--All                                          Freq--1000+

View latest product updates                                          Read about CA in the News

Read about new virus information                                     Read reports about CA from independent agencies
Get notification of new threats                                      View latest product updates
Read how a CA product compares with competitor products              Read news about CA events
Read reports about CA from independent agencies                      Find and review general company information
Read news about CA events                                            Read CA press releases
                                                                     Read how a CA product compares with competitor
Find and review general company information                          products
                                                                     Discover who is using a CA product instead of a
Discover who is using a CA product instead of a competitor product   competitor product
Read CA press releases                                               Read about CA product awards
Read about CA in the News                                            View CA market share
                         Importance                                     Imp--1000+
Find seminars that interest me                Find free seminars
Find free seminars                            Find seminars that interest me
View a concise event calendar                 Find webcasts
Find webcasts                                 View webcast information
View webcast information                      Register for and access a webcast
Look for event schedules and locations        Find information about CA World
Find information about CA World               Look for event schedules and locations
Register for and access a webcast             Submit an electronic event subscription
Find conferences                              Inform clients about CA events
Scan a list of company events                 Find conferences




                                                                     Suggested 10
                                          1   Find seminars that interest me
                                          2   Find a free seminar in a different country
                                          3   Find webcasts
                                          4   View webcast information
                                          5   Look for event schedules and locations
                                          6   Find information about CA World
                                          7   Register for and access a webcast
                                          8   Find conferences
                                          9   Inform clients about CA events
                                         10   View a concise event calendar
                       Frequency--All                                        Freq--1000+
Look for event schedules and locations                       Find free seminars
Find information about CA World                              Find seminars that interest me
Find webcasts                                                Find webcasts
Register for and access a webcast                            View webcast information
View a concise event calendar                                Register for and access a webcast
Find information about local events in different countries   Find information about CA World
Find free seminars                                           Look for event schedules and locations
Find seminars that interest me                               Submit an electronic event subscription
View webcast information                                     Inform clients about CA events
Scan a list of company events                                Find conferences
                         Importance                                        Frequency of Use
Find company investor reports                         Find stock information
Research investment opportunities                     Find company investor reports
View a list of current investors                      Research investment opportunities
Find stock information                                View a list of current investors
View the biography of one of the board of directors   View the biography of one of the board of directors
All Company Types                           1000+                                       Freq-All
Acquire technical help                      Acquire technical help                      Use the Knowledgebase

Search support by product for a solution    Access SupportConnect                       Search support by product for a solution
Download product updates                    Report an issue                             Access SupportConnect
Find contact information for tech support   Manage a support issue                      Download product updates
Find phone/email contact information        Use the Knowledgebase                       Acquire technical help
                                                                                        Find contact information for tech
Use the Knowledgebase                       Find contact information for tech support   support
Access SupportConnect                       Read an electronic manual                   Find a FAQ page
                                            Open issues with CA support using the
Report an issue                             web                                         Download products
Find a FAQ page                             Find phone/email contact information        Find phone/email contact information
Submit a support call                       Submit a support call                       Look for solutions in user forums


                                                         Suggested 10
                                        1   Conduct a virus scan
                                        2   Acquire technical help
                                        3   Find contact information for tech support
                                        4   Find phone/email contact information
                                        5   Use the Knowledgebase
                                        6   Access SupportConnect
                                        7   Report an issue
                                        8   Submit a support call
                                        9   Manage a support issue
                                       10   Read an electronic manual
Freq-1000+
Access SupportConnect

Use the Knowledgebase
Acquire technical help
Look for education
Read an electronic manual

View examples of installation problems
Access a technical document index of various products

Search support by product for a solution
Find a FAQ page
Provide feedback on a response from support
                       Importance                                               Imp--1000+
Search for downloads                                     Search for a web site section by function
Search for new releases                                  Search by/for Products by name and type
Search by/for Products by name and type                  Search by/for Solutions by name and type and area
Search for support articles                              Search by/for Services by name and type
Filter search results                                    Search for Services by name and type
Search by/for Solutions by name and type and area        Search All CA sites
Search for Services by name and type                     Search for security advisories
Search for security advisories                           Search for support articles
Search by/for Services by name and type                  Search for downloads
Search for a web site section by function                Search for new releases




                                                                               Suggested 10
                                                     1   Search for downloads
                                                     2   Search for new releases
                                                     3   Search by/for Products by name and type
                                                     4   Search for support articles
                                                     5   Search for security advisories
                                                     6   Search by/for Solutions by name and type and area
                                                     7   Search for Services by name and type
                                                     8   Search All CA sites
                                                     9   Search for a web site section by function
                                                    10   Filter search results
                         Freq-All                                            Freq--1000+
Search for downloads                                Search for a web site section by function
Search for new releases                             Search by/for Products by name and type
Filter search results                               Search by/for Solutions by name and type and area
Search by/for Products by name and type             Search by/for Services by name and type
Search for support articles                         Search for Services by name and type
Search by/for Solutions by name and type and area   Search All CA sites
Search by/for Services by name and type             Search for security advisories
Search for Services by name and type                Search for support articles
Search for a web site section by function           Search for downloads
Search All CA sites                                 Search for new releases
                       Importance                                                  Frequency of Use
Access live CA World updates                              Search for presentations
View the CA World agenda                                  Provide insight into CA World on a world-wide level
Search for presentations                                  Access live CA World updates
Provide insight into CA World on a world-wide level       View the CA World agenda
Find global locations                                     Find global locations
Review company growth charts                              Review company growth charts
Read about employee investments                           Read about employee investments
Review company growth charts                              Review company growth charts




                                                                                     Suggested 8
                                                      1   Search for presentations
                                                      2   Provide insight into CA World on a world-wide level
                                                      3   Access live CA World updates
                                                      4   View the CA World agenda
                                                      5   Find global locations
                                                      6   Review company growth charts
                                                      7   Read about employee investments
                                                      8   Review company growth charts
                      Frequency of Use
View the CA World agenda
Access live CA World updates
Review company growth charts
Search for presentations
Provide insight into CA World on a world-wide level
Read about employee investments
Find global locations
Review company growth charts
                                Importance
Find how to contact CA
Understand what CA does
Understand CA company goals
Find general company information
Find out where CA is headquartered
Qualify appropriate and available products for international markets
Read investor information
Review a list of the current board of directors




                                                                       1
                                                                       2
                                                                       3
                                                                       4
                                                                       5
                                                                       6
                                                                       7
                                                                       8
                             Frequency of Use
Find how to contact CA
Understand what CA does
Find general company information
Understand CA company goals
Find out where CA is headquartered
Qualify appropriate and available products for international markets
Read investor information
Review a list of the current board of directors



                              Suggested 8
Find how to contact CA
Understand what CA does
Find general company information
Understand CA company goals
Find out where CA is headquartered
Qualify appropriate and available products for international markets
Read investor information
Review a list of the current board of directors
                               Frequency of Use
Find how to contact CA
Understand what CA does
Understand CA company goals
Review a list of the current board of directors
Find general company information
Qualify appropriate and available products for international markets
Read investor information
Find out where CA is headquartered
                         Importance                                                     Frequency of Use
Find localized contact info                                Find localized contact info
Find localized information websites                        Find localized information websites
Read about worldwide goals to help local communities       Read about worldwide goals to help local communities
Set my default country/language website



                                                                                         Suggested 4
                                                       1   Find localized contact info
                                                       2   Find localized information websites
                                                       3   Read about worldwide goals to help local communities
                                                       4   Set my default country/language website
                       Importance--All                                         Imp--1000+
Contact CA with questions                              Search for contact information by country
Click on a direct e-mail link to fill in form          Post general suggestions for CA products
Deal with tech people via voice                        Post general suggestions for CA services
Post general suggestions for CA products               Post general suggestions for CA websites
Find a contact email address of CA offices worldwide   Contact CA with questions
Find the mailing addresses of CA offices worldwide     Find the mailing addresses of CA offices worldwide
Search for contact information by country              Find a contact phone number of CA offices worldwide
Post general suggestions for CA services               Find a contact email address of CA offices worldwide
Find a contact phone number of CA offices worldwide    Deal with tech people via voice
Continue to use the remote access feature              Continue to use the remote access feature




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                                                                                                               5
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                          Frequency--All                                          Freq--1000+
Continue to use the remote access feature              Search for contact information by country
Contact CA with questions                              Post general suggestions for CA products
Deal with tech people via voice                        Post general suggestions for CA services
Find a contact email address of CA offices worldwide   Post general suggestions for CA websites
Click on a direct e-mail link to fill in form          Contact CA with questions
Find the mailing addresses of CA offices worldwide     Find the mailing addresses of CA offices worldwide
Search for contact information by country              Find a contact phone number of CA offices worldwide
Find a contact phone number of CA offices worldwide    Find a contact email address of CA offices worldwide
Post general suggestions for CA products               Deal with tech people via voice
Post general suggestions for CA websites               Continue to use the remote access feature




                       Suggested 10
Search for contact information by country
Post general suggestions for CA products
Post general suggestions for CA services
Post general suggestions for CA websites
Contact CA with questions
Find the mailing addresses of CA offices worldwide
Find a contact phone number of CA offices worldwide
Find a contact email address of CA offices worldwide
Deal with tech people via voice
Continue to use the remote access feature

				
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posted:10/6/2011
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