Docstoc

Yorkshire and The Humber Prospectus 2010 - Yorkshire Forward

Document Sample
Yorkshire and The Humber Prospectus 2010 - Yorkshire Forward Powered By Docstoc
					YORKSHIRE FORWARD


PUTTING THE FRONTLINE FIRST: SMARTER
GOVERNMENT – A PROSPECTUS FOR
YORKSHIRE & HUMBER

February 2010




                                       Page 1
PUTTING THE FRONTLINE FIRST: SMARTER GOVERNMENT -
A PROSPECTUS FOR YORKSHIRE & HUMBER
         Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




         CONTENTS


         PUTTING THE FRONTLINE FIRST: SMARTER GOVERNMENT -
         A PROSPECTUS FOR YORKSHIRE & HUMBER

         1.0   OVERVIEW OF YORKSHIRE AND HUMBER ECONOMY                                          8

         2.0   PUBLIC SECTOR REGIONAL STRENGTH                                                  12

         3.0   COST BENEFITS                                                                    16

         4.0   HIGHLY SKILLED WORKFORCE                                                         24

         5.0   THE “BACK OFFICE” INFRASTRUCTURE IN YORKSHIRE AND HUMBER                         32

         6.0   STRONG TRANSPORT INFRASTRUCTURE                                                  36

         7.0   INDUSTRY LEADING TECHNOLOGICAL INFRASTRUCTURE                                    40

         8.0   QUALITY OF LIFE                                                                  42

         9.0   NEXT STEPS                                                                       48




Page 3
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




FOREWORD
                                          “Putting the Frontline First” sets out proposals to make Central      We therefore have a good track record of attracting
                                          Government smarter and more efficient. These proposals                relocations and already have a significant presence of civil
                                          include the potential for further civil service relocations outside   service operations here. This all adds up to a strong case for
                                          London and the South East.                                            Yorkshire and Humber as a base for civil service activities.

                                          This prospectus sets out the business case for Yorkshire and          I hope this prospectus will give Government Departments a
                                          Humber as an excellent location for civil service activities and      good introduction to what Yorkshire and Humber has to offer
                                          jobs.                                                                 when the time comes to consider specific locations for their
                                                                                                                future activities.
                                          The region offers a competitive cost base as well as a highly
                                          skilled workforce able to deliver quality public services.

                                          Yorkshire and Humber also enjoys good transport links
                                          throughout the UK. A good quality of life and the cost of living      Rt Hon Rosie Winterton MP
                                          are also important factors in attracting people to live and work      Minister for Yorkshire and the Humber
                                          here.
                                                                                                                February 2010
                                          These strengths help to explain why Yorkshire and Humber
                                          attracted the biggest share of the earlier “Lyons Review”
                                          programme to relocate 20,000 posts from London and the
                                          South East. Over 20% of these posts came to this region.




                                                                                                                                                                                 Page 4
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




UNDERSTANDING YOUR NEEDS
The Government’s White paper “Putting the Frontline First:            We will demonstrate that we have a significant workforce with       Yorkshire has excellent transport links to London with trains
Smarter Government”, outlines proposals for a smarter, more           the essential skills and capacity to deal with the activity being   every 30 mins from each of our major cities – Leeds, Bradford,
efficient government that will release in excess of £12 billion a     relocated at significantly reduced costs.                           Sheffield, Hull and York - to London taking on average
year, over and above the £26.5 billion a year of savings which                                                                            2 hours. Connectivity to all key conurbations via the M1
government departments have already made since 2004                   We will also show that the region has the physical ability and      and M62 provides excellent road links across the country.
through the Gershon review.                                           capacity to relocate core operations at very competitive costs,
                                                                      reducing Civil Service overhead costs considerably.                 Our region has one of the most advanced
Yorkshire Forward understands the Government’s priority is to                                                                             telecommunications networks in Europe which will play
realise significant annual savings, whilst driving up standards.      In addition, our position as a market leader in delivering a        an important role in allowing the public sector to deliver more
This document has been developed by Yorkshire Forward,                more digitalised society - through Digital Region Ltd, one of       efficient services for less money, using new technology to
the Regional Development Agency for Yorkshire and Humber,             the most advanced telecommunications networks in Europe             better inform the public. The implementation of Digital Region
specifically for the Government, to highlight the benefits of         - will enable the Government to accelerate their ambition to        Ltd. is one of the largest public sector-led open broadband
relocating civil service operations and posts out of London           streamline central government and stimulate more online             infrastructure initiatives in the world and the first major regional
and the South East to the Yorkshire region.                           delivery, at a faster pace than anywhere else in the country.       deployment of ‘Superfast Broadband’ in the UK, bringing
                                                                                                                                          improved access to a whole range of business and public
We will demonstrate that the region is the right location to          SUMMARY OF KEY POINTS:                                              sector services.
deliver the core principles that underpin the White Paper             Highly competitive cost base compared to the rest of the
and realise the £1.3 billion savings from streamlining central        UK which will assist in delivering the £12bn annual savings         Relocating just 22% of the total anticipated civil service
government, helping meet the Government’s commitment                  identified in the White Paper. Yorkshire has the physical           posts from London would have a significant impact on the
to halve the public deficit within four years, whilst protecting      capacity and available skills to ensure that the Government         regional economy, adding nearly £200m and an additional
frontline services.                                                   achieve their ambitions, with the advantage of much lower           1,483 indirect jobs in the supply chain.
                                                                      business operating costs, higher skills base in frontline and
Our region has a strong track record of successfully relocating       back office support services and a young and growing local          Quality of life and cost of living are probably the two main
core Government operations into the region, and is in a strong        population;                                                         drivers that influence employees decisions to relocate and
position to deliver the public services in a way that maintains                                                                           with our five top regional cities outside of London in
quality and brings down costs. As one of the top region’s in          Over 44,000 people in the region are directly engaged in            Yorkshire and Humber and living costs some of the lowest in
the UK for back office/contact centre operations, you have            delivering core central Government functions (excluding             the UK, the region provides the right location to encourage a
the confidence that we are able to consolidate a considerable         education, health and social services) with strong networks         smooth transition of staff from London and the South East.
share of this sector expertise and skill base to maximise             of offices and experienced staff in all our major City regions,
the Government plans to rationalise back office functions,            making Yorkshire and Humber a low risk base for relocating
streamline delivery to the public and implement collaborative         civil service operations
procurement.



                                                                                                                                                                                                        Page 6
                                    Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber


Yorkshire & Humber has a strong
track record of successfully
relocating government departments
and functions
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




1.0 OVERVIEW OF YORKSHIRE AND HUMBER ECONOMY
Yorkshire and Humber is home to a strong and diverse                  1.2 HIGHLY SKILLED WORKFORCE                                       1.3 STRONG TRACK RECORD OF SUCCESSFULLY
economy, with a population of over five million1 - the same size      Yorkshire and Humber provides a highly skilled and flexible            RELOCATING GOVERNMENT DEPARTMENTS
as Scotland2 - and a GVA of over £89bn3 making a significant          workforce of over two million people. Labour market costs are      Yorkshire & Humber has a strong track record of successfully
contribution to the UK economy.                                       very competitive against both national and regional levels, with   relocating government departments and functions with
                                                                      particular strengths across financial services and professional    significant partner experience of accommodating the needs of
Our five key cities, Bradford, Leeds, Hull, Sheffield and York        services, IT and back office support, sales and customer           public sector investors.
have all been recognised as some of the best locations for            services.
business nationally, with Leeds in the top 4 and Sheffield                                                                               Since the Lyons review announcement in 2004, over 4,000 of
in the top 104. This provides an ideal opportunity to deliver         Yorkshire and Humber also has a significant number of              the 19,000 civil service posts to be located outside of London
a more efficient government, as these large administration            managers and senior officials across all sectors, alongside        and the South East, have relocated to Yorkshire and Humber.
centres will enable public sector organisations to maximise           support staff relevant to civil service functions, with            This equates to 22% of the total public sector relocations,
efficiencies in terms of estates management and workforce             proportionately more administrative, personal service and          more than any other region in the UK. In the year up to
issues. It will facilitate the sharing of best practices across       customer service staff compared to London9.                        September 2009 total public sector employment grew by
different government functions and in some cases allow                                                                                   5.7% in Yorkshire and the Humber10. This fact demonstrates
them to combine core resources, ultimately rationalising the                                                                             our strong track record of accommodating government
procurement and maintenance needs within the overall public                                                                              departments and reinforces the fact that the region offers an
sector. The proximity of each of the region’s major cities                                                                               appealing location for both public sector organisations and
can provide advantages that will create instant cost savings                                                                             their employees. Furthermore it enhances the opportunities for
and a quick win in terms of reducing overall spend across                                                                                collaborative procurement.
departments.
                                                                                                                                         Sheffield in particular has developed core capabilities with
1.1 HIGHLY COMPETITIVE COST BASE                                                                                                         regards to the education and skills sector. The roots of
With over 300,000 businesses5, and a workforce of over                                                                                   Sheffield’s potential role as an education and skills cluster lie in
2.3m6, the region is one of the most cost effective locations                                                                            some of the earliest public sector relocations in the UK – the
for business in the UK and has built a strong track record                                                                               respective relocations of the Manpower Services Commission
of growth over recent years. Operating costs are up to                                                                                   to Sheffield in 1979 and the Department for Education and
20% lower than the UK average7, with average salaries 8%                                                                                 skills to Sheffield (and other locations) in the 1980’s. Since
below the national average8, and property costs substantially                                                                            then, and with various organisational changes, Sheffield is still
cheaper across a range of property types.                                                                                                home to strategic and operational activities of DCSF, DBIS,
                                                                                                                                         the Sector Skills Development Agency, Skills for justice and
                                                                                                                                         UFI which manages the learn direct e-learning network.




                                                                                                                                                                                                       Page 8
                                                                    Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




1.4 STRONG TRANSPORT INFRASTRUCTURE                                 1.5 LEADING TECHNOLOGY INFRASTRUCTURE                                  Investment in infrastructure will
The region has excellent national and international transport       The region has seen significant investment in Internet Protocol        deliver faster access to and from
links and there are a number of major developments planned          (IP) networks from major service providers including BT, and
                                                                                                                                           London and will significantly improve
in the region’s transport infrastructure which will see multi-      Cable & Wireless (Energis) has produced a regional network
million pound investments in improved road, rail and air links.     that is entirely digital, with access to fibre optic networks          the ability of the regional workforce to
This investment in infrastructure will deliver faster access to     providing unparalleled specification and capacity. The region          commute across the region
and from London and will significantly improve the ability of       has one of the most advanced telecommunications networks
the regional workforce to commute across the region and             in Europe that will play an important role in allowing the public
throughout our key cities such as Leeds and Bradford, and           sector to deliver more efficient services for less money.
improve the physical infrastructure of our transport hubs.
                                                                    Pioneers on the Digital Region Ltd (DRL), (one of the largest
Leeds Bradford, Robin Hood and Humberside airports provide          public sector led open broadband infrastructure initiatives
fast and efficient global connections to over 90 different          in the world); Yorkshire and Humber will have the first major
destinations in 30 countries and Manchester airport is within       regional deployment of ‘Superfast Broadband’ in the UK,
an hour’s drive or direct rail journey from our major city Leeds.   bringing improved access to a whole range of business and
                                                                    public sector services.
Leeds to London by train is now just over 2 hours, with over
30 trains a day and planned line improvements by Network            1.6 A GREAT PLACE TO LIVE AND WORK
Rail will reduce journey times from Leeds to the capital to         The cities of York, Leeds, Sheffield, Hull and Bradford
2 hours and York to London to 1 hour 45 minutes. All our            contribute to the region’s vibrant and diverse economy, with
other major cities have trains leaving every half hour for the      competitive living costs along with great access to good
capital.                                                            quality housing and schools.

The region also has excellent connectivity to all key
conurbations via the M1 and M62 which provides excellent
road links across the country and an additional £1.4bn will be
invested in major improvements to both motorways increasing                                                                                1    Portrait of Yorkshire and The Humber, ONS Regional Trends, June 2009

capacity in both directions.                                                                                                               2
                                                                                                                                           3
                                                                                                                                                Population Estimates, ONS, August 2009
                                                                                                                                                Regional, sub-regional and local gross value added 2009, ONS, December 2009
                                                                                                                                           4    UK Cities Monitor 2008, Cushman & Wakefield, September 2008
                                                                                                                                           5    SME Statistics for the UK and Regions, Department for Business Innovation & Skills, 2008
                                                                                                                                           6    Annual Business Inquiry employee analysis, 2008
                                                                                                                                           7    Based upon Industrial and office rates, DTZ 2009
                                                                                                                                           8    Annual Business Inquiry employee analysis, 2008
                                                                                                                                           9    Annual Population Survey, June 2009
                                                                                                                                           10   Annual Business Inquiry employee analysis, 2008




Page 9
The region is one of the most cost
effective locations for business in
the UK
                                     Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




Yorkshire and Humber has a strong
public sector workforce, with two of
our major cities in the top 10 locations
for public administration in the UK.
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




2.0 PUBLIC SECTOR REGIONAL STRENGTH
Yorkshire and Humber has a strong public sector workforce,            2.2 CENTRAL GOVERNMENT DEPARTMENTAL AND                             Other departments and agencies of note in the region are:
with two of our major cities in the top 10 locations for public           AGENCY REPRESENTATION                                           i. Leeds: Government Office, British Library, NHS Information
administration in the UK. Nearly 7% of all public sector              Based on the Annual Business Inquiry data (ABI) it is possible         Centre, NHS Connecting for Health, the Child Maintenance
employees in the region are engaged directly in core central          to develop a picture of public administration in the region that       and Enforcement Agency, Department for Work and
government functions such as executive and legislative                most closely resembles core central government functions.              Pensions, Jobcentre plus, Inland Revenue, Highways
administration, budget implementation and management                  This data measures employment in executive and legislative             Agency, Yorkshire Forward, Environment Agency,
and operation of overall economic and social planning11.              administration, administration and supervision of fiscal affairs,      Audit Commission and Crown Prosecution Service
Our regional strength in these core sectors has attracted             budget implementation and management; and operation of              ii. Sheffield: UFI Ltd, Audit Commission, National Probation
major central government functions into Yorkshire, such the           overall economic and social planning.                                   Service, Insolvency Service, Environment Agency,
Department for Children, Schools and Families in Sheffield
                                                                                                                                              Sector Skills Development Agency, Home Office/UK
and the Department of Health in Leeds, to a large Ministry of         This shows that over 44,000 employees in Yorkshire and                  Border Agency, Capital for Enterprise, Skills for Justice,
Defence presence in North Yorkshire.                                  Humber are engaged directly in delivering core central                  Department of Work and Pensions
                                                                      government functions (excluding education, health and social        iii. Humber: Insolvency Service, National Probation Service,
2.1 GENERAL PUBLIC ADMINISTRATION                                     services). These are employed across 922 offices in the
    EMPLOYMENT IN THE REGION                                                                                                                   Audit Commission
                                                                      region, including 47 major public sector employers with over
                                                                                                                                          iv. Doncaster: National Probation Service, The Land Registry,
Over 636,000 people are employed in public administration in          200 workers13.
                                                                                                                                              The Valuation Office Agency
the region12 (including education, health and social services),
this accounts for 35% of all service sector employees in              The largest public sector employers (over 200 staff) have           v. Bradford: HMRC
Yorkshire and Humber. Both Leeds and Sheffield are major              strong networks of offices and experienced staff in Leeds,          vi. York: Department for Environment, Food and Rural Affairs,
centres of public administration accounting for 16% and 13%           Sheffield, Wakefield and Barnsley. There is also a strong               Central Science Laboratory and Defence Vetting Agency.
respectively of all public sector employment in the region.           presence in Hull, Kirklees and York.

                                                                      While most central government departments will have regional
                                                                      offices throughout the country, Yorkshire and Humber is in
                                                                      a unique position as it has some additional major central
                                                                      government functions. These include the Department for
                                                                      Children, Schools and Families, in Sheffield, the Department
                                                                      of Health in Leeds, the Department for Works and Pensions
                                                                      in the Dearne Valley and the HMRC in Bradford. There is
                                                                      also a large Ministry of Defence presence in North Yorkshire,       11   Annual Business Inquiry 2008
                                                                                                                                          12   Annual Business Inquiry 2008
                                                                      including airfields, ranges and barracks.                           13   Annual Business Inquiry, 2008




                                                                                                                                                                                                   Page 12
                                           Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




2.3 MAP – LOCATION OF PUBLIC SECTOR                                                                               2.4 THE ECONOMIC CONTRIBUTION AND FUTURE
    ORGANISATION IN YORKSHIRE AND HUMBER                                                                              POTENTIAL IMPACT OF THE CIVIL SERVICE IN
                                                                                                                      YORKSHIRE AND HUMBER
                                                                                                                  The public sector makes an important contribution to the
                                                                                                                  Yorkshire and Humber economy, in terms of both significant
                                                                                                                  spend within the local supply chain and the impact, through
                                                                                                                  the scale of its employment, on spending patterns.

                                                                                                                  The public sector currently contributes around 23.7% of the
                                                                                                                  region’s GVA (£18.6bn); however this is estimated to fall to
                                                                                                                  below 22% of GVA over the next ten years14.

                                                                                                                  In terms of the value of central government departmental
                                                                                                                  employment in Yorkshire and Humber, this is estimated
                                                                                                                  at £1.98bn (2009)15, which demonstrates that central
                                                                                                                  government functions account for a significant proportion
                                                                                                                  of total public administration output (predicted to be 50% in
                                                                                                                  2010), far in excess of the sector’s share of employment (at
                                                                                                                  circa 30%).

                                                                                                                  This indicates the comparatively higher value added
                                                                                                                  contribution of central government employment to the region’s
                                                                                                                  economy, compared to other public administration functions
                                                                                                                  (such as local government).




Page 13
Annual public sector contribution to the Yorkshire and                                                                                               2.5 THE IMPACT OF POTENTIAL PUBLIC SECTORS
Humber regional economy                                                                                                                                  RELOCATIONS
                                                                                                                                                     A detailed econometric analysis of the likely economic benefits
£4,500
                                                                                                                                                     that would flow from potential future relocations suggests the
£4,000                                                                                                                                               following:
£3,500                                                                                                                                               i. A further £200m would be added to the region’s economy
                                                                      Public admin output GVA £000’s                                                    (at peak jobs relocation).
£3,000
                                                                      Civil service sector contribution to output £000’s                             ii. The direct relocation of jobs (assumed to be just over
£2,500                                                                                                                                                   3,000 FTE’s based on the assumptions* below) would
£2,000                                                                                                                                                   create a further 1,483 jobs in downstream and supply
                                                                                                                                                         chain industries16.
£1,500
£1,000                                                                                                                                               * Total civil service employment in London and South East 137,500 – as per
                                                                                                                                                       Civil Service Employment Survey, ONS, as at March 31st 2009 assuming 10%
  £500                                                                                                                                                 relocate, we have assumed we aim for 22% of this relocation total – this being
                                                                                                                                                       the percentage share we have achieved thus far of Lyons relocations. This
     £0                                                                                                                                                generates a job relocation figure of 3,025.
             2002

                    2003

                            2004

                                   2005

                                          2006

                                                 2007

                                                        2008

                                                               2009

                                                                        2010

                                                                               2011

                                                                                      2012

                                                                                             2013

                                                                                                    2014

                                                                                                           2015

                                                                                                                  2016

                                                                                                                         2017

                                                                                                                                2018

                                                                                                                                       2019

                                                                                                                                              2020
                                                                                                                                                     14   Regional Econometric Model, Experian, December 2009
                                                                                                                                                     15   Regional Econometric Model, Experian, December 2009
                                                                                                                                                     16   Regional Econometric Model, Experian, December 2009
Source: Regional Econometric Model, Experian December 2009




                                                                                                                                                     The public sector currently
                                                                                                                                                     contributes around 23.7% of the
                                                                                                                                                     region’s GVA (£18.6bn)




                                                                                                                                                                                                                             Page 14
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




3.0 COST BENEFITS
We appreciate that there are a range of business operating            3.1 COMPETITIVE SALARY COSTS
costs that affect location selection, but for the purpose of this     Yorkshire and Humber has a skilled workforce able to deliver
document we have focussed on the following core elements:             high quality public services, with the advantage of an efficient
i. employee salary costs                                              cost base. Regional salaries compare very well to national
ii. property costs                                                    locations and fall below the UK average ensuring significant
                                                                      cost savings, especially when looking to relocate large
The availability of appropriate skills at competitive salary levels   numbers of staff.
and the right accommodation will be critical to achieving the
£12bn annual efficiency savings. Contributing to this reduction       The table below demonstrates that the average earnings
in spend is the fact that on average, businesses in Yorkshire         across the Yorkshire and Humber region are far lower in
and Humber benefit from operating costs of up to 20%                  comparison to the national average.
lower17 than the UK average.                                          17 Based upon industrial and office rates, DTZ 2009




                                                                      Average annual salaries


                                                                      £26,000
                                                                      £25,500
                                                                      £25,000
                                                                      £24,500
                                                                      £24,000
                                                                      £23,500
                                                                      £23,000
                                                                      £22,500
                                                                                                                        Yorkshire & Humber   UK

                                                                      Source: ASHE 2009




                                                                                                                                                  Page 16
                                                                Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




3.2 COMPETITIVE PROPERTY COSTS                                  Annual commerical office costs £/m2
Property rental costs within the region are also highly
competitive compared to other UK locations. As the table        £250
below demonstrates, the region is not only competitive when                                 Yorkshire and Humber       UK
viewed alongside the UK average, but is substantially cheaper   £200
across property types. On average property in the Yorkshire
and Humber region is 25%18 lower than the national average,     £150
with specific locations offering further savings.               £100
Type 1 Town centre location. Self contained suite over           £50
1,000 sq.m in office block erected in last 10 years, good
standard of finish with a lift and good quality fittings to        £-
common parts. Limited car parking available.                                                           Type 1                                                     Type 2

Type 2 As Type 1 but suite size in range of 150sq.m-
                                                                Source: Valuation Office Agency 2008
400sq.m.



18   DTZ 2009




Page 17
3.3 COST OF LIVING                                              HOUSEHOLD COSTS
The cost of living in Yorkshire and Humber is lower than any    Typically fixed household costs are up to 15% cheaper in
other English region and significantly lower than London and    Yorkshire an Humber than Great Britain. The graph below
the South East. This is across a range of measures from fixed   illustrates fixed household outgoings (Great Britain indexed
household costs and property prices to childcare, and is a      at 100) showing the difference between the average regional
significant advantage to organisations looking to retain or     housing and rental costs, compared to England and Great
attract high calibre staff. The tables below demonstrate how    Britain.
our region compares to others in the UK.
                                                                Fixed household outgoings - per week
                                                                (Great Britain = 100)

                                                                £105
                                                                £100
                                                                 £95
                                                                 £90
                                                                 £85
                                                                 £80
                                                                 £75
                                                                                        England                                Great Britain   Yorkshire and Humber

                                                                Source: Acxiom 2009




                                                                                                                                                                      Page 18
                                                                 Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




DOMESTIC PROPERTY COSTS                                          Household spend on housing costs - per week
In Yorkshire and Humber a typical household will spend up to     (Great Britian = 100)
15% less on property costs (including mortgages) compared
to Great Britain. The chance to reduce mortgage amounts          £120
and payments may appeal to people that are offered the
                                                                 £100
opportunity to relocate to the region. The figure to the right
indicates additional costs such as insurance, maintenance         £80
and taxes.
                                                                  £60
                                                                  £40
                                                                  £20
                                                                    £-
                                                                                          England                                Great Britain                        Yorkshire and Humber


                                                                 Source: Acxiom 2009




Page 19
CHILDCARE COSTS                                                    Household spend on school/nursery/childcare - per week
Childcare is considerably less in Yorkshire and Humber             (Great Britain = 100)
with costs typically 30% less than Britain’s average. This could
                                                                   £120
act as motivation for staff that would otherwise work part time
to take a full time position.                                      £100
                                                                    £80
                                                                    £60
                                                                    £40
                                                                    £20
                                                                      £-
                                                                                         England                       Great Britain   Yorkshire and Humber


                                                                   Source: Acxiom 2009
                                                                    Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




FUTURE HOUSING DEVELOPMENTS IN THE REGION                           In Leeds, the region’s capital, a 3 bed-roomed new build               In York a 4 bed-roomed house located in a popular residential
Humber gateway initiative - The Humber area offers one              detached house with 2 bathrooms, garage and landscaped                 area and comprising of bathroom, integral garage and
of the largest employment sites within the region. Planned          gardens, as seen below, can be purchased for £220,000.                 landscaped gardens, as seen below, can be purchased for
housing developments aim to meet the demand of the                                                                                         £225,000.
Humber’s high proportion of working age population. This
will enhance the capabilities of towns such as Scunthorpe,
Grimsby and Goole to be a highly effective location for
administrative functions. 6242 new homes are planned to be
built with further improvements of 4565.

South Yorkshire - Waverley new community - This site
situated at the heart of the Sheffield city region will create
3890 new homes on a 741 acre site. This will be alongside 2m
sq ft of office and commercial business space with capacity to
create 7000 jobs within an area that is highly effective in terms
of its back office, financial and shared service capabilities.




Page 21
In Sheffield a 3 bed-roomed barn conversation located in a        In Hull, fashionable, city living does not come any better than
popular residential area on the fringe of open countryside and    with superb luxury 2 bed-roomed apartments, as seen below,
comprising bathroom, third bedroom en-suite, utility room,        offering all amenities and available to purchase for £85,995.
off-road parking, landscaped gardens, as seen below, can be
purchased for £299,950.




                             1 bedroom flat    2 bedroom flat    2 bedroom house   3 bedroom house      4 bedroom house

 Leeds Local Authority          £81,400           £128,400          £116,900            £159,600            £262,700
 York Local Authority          £107,400           £149,000          £151,100            £191,600            £281,700
 Sheffield Local Authority      £87,600           £109,200          £106,700            £143,200            £259,200
 Hull Local Authority           £82,600           £89,800            £78,400            £103,200            £158,500

 Source Hometrack 2009




                                                                                                                                    Page 22
                                        Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber


Yorkshire and Humber has a
significant regional pool of labour
at all skill levels with a population
forecast to grow rapidly over the
next ten years.
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




4.0 HIGHLY SKILLED WORKFORCE
Access to a skilled workforce that is able to deliver high quality      The Yorkshire and Humber region provides a highly skilled and         4.1 SIGNIFICANT LABOUR POOL
public services more cost effectively will be critical to delivering    flexible workforce of over two million people. Labour market          In terms of occupational profile, Yorkshire and Humber has
the objectives of the Smarter Government White Paper. In                costs are very competitive against both national and regional         shifted its focus from its traditional roots towards a knowledge
Yorkshire and Humber we can demonstrate that in addition                levels, with particular strengths in financial services, IT support   based economy. The region is now home to over 336,000
to highly competitive running costs, we already have these              staff, sales and customer services. Employees have up to              managers and senior officials across all sectors, and over
people which will assist in delivering the £12bn efficiency             date and relevant work skills, with participation in training rates   500,000 people employed in support functions such as admin
savings.                                                                in Leeds higher than the national average.                            to sales and customer service19.

                                                                        Demographically this is combined with an extremely large              The average working age population is also growing faster
                                                                        working age population that is both young and growing above           than the national average. As the following analysis shows
                                                                        the national average annually. There is also an important             Yorkshire and Humber has a significant regional pool of
                                                                        young, skilled pool of potential labour.                              labour at all skill levels with a population forecast to grow
                                                                                                                                              rapidly over the next ten years. This increase is partly due
                                                                                                                                              to our region’s fast growing ethnic groups as well as the
                                                                                                                                              increasing trend for natural migration of people from South
                                                                                                                                              to North. This increasing population trend means that there
Projected population as proportion of 2006 population                                                                                         is not only an further pool of talent but a reciprocal need and
     East Midlands                                                                                                                            capacity for growing employment opportunities.
              East
       South West                                                                                                                             Yorkshire and Humber is projected to see the 4th highest rate
Yorkshire & Humber                                                                                                                            of regional growth in population between 2016-202620.
            London
           England
        South East
     West Midlands
        North West
         North East

                      02                   04                06                08                 0                100                 120

                           2006      Change 2006-2016       Change 2016-2026




Source: ONS 2006-based Subnational Population Projections
                                                                                                                                              19   Annual Business Inquiry, ONS, 2008
www.statistics.gov.uk/snpp
                                                                                                                                              20   ONS 2006 Sub national population projections



                                                                                                                                                                                                        Page 24
                                                                   Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




4.2 INTERNAL MIGRATION                                             4.3 SKILLS BASE                                                        Yorkshire and Humber skills forecasts 2007- 2017
When looking at internal migration there is a general              If we analyse the skills sets in Yorkshire and Humber it shows
misconception that UK residents move from North to South           that a broad range of skills exist in the region. It further
                                                                                                                                                                13%
to benefit from higher salaries and a greater abundance            highlights that the fundamental skills that public sector require
                                                                                                                                                                                           17%
of jobs. In fact during the 21st century it can be seen that       such as managers, senior officials, administrative, clerical                                                                            2017
there has been a reversal of the trend for migration to the        and secretarial occupations are well represented across the
southern regions from the North, with a net gain in population     region.                                                                       8%
movement to the North every year since 2001. Migration                                                                                                                13%
                                                                                                                                                                                 15%
from the South peaked in 2003 when London and the South                                                                                                         9%
East experienced a net outflow of as many as 35,00021. This                                                                                                                                             12%
                                                                                                                                           8%                 8%          2007
pattern suggests that individuals move from the South to the                                                                                                                          12%
North to benefit from a better standard of living, and a quality   21 National Health Service Central Register, 2005
                                                                                                                                                               7%
of life.                                                                                                                                                                           13%
                                                                                                                                                                 11%
                                                                                                                                              7%                         12%
                                                                                                                                                                                                  14%

                                                                                                                                                        10%
                                                                                                                                                                             11%



                                                                                                                                             Managers and Senior Officials
                                                                                                                                             Professional & Technical Occupations
                                                                                                                                             Ass Professional & Technical Occupations
                                                                                                                                             Administrative, Clerical & Secretarial Occupations
                                                                                                                                             Skilled Trades Occupations
                                                                                                                                             Personal Service Occupations
                                                                                                                                             Sales & Customer Occupations
                                                                                                                                             Machine & Transport Operatives
                                                                                                                                             Elementary Occupations

                                                                                                                                          Source: UK International financial services – the future,” released by HM Treasury



Page 25
4.4 THE SKILLS PROFILE OF THE PUBLIC SECTOR                           Workforce skills within 30 minute drive time of Leeds, indexed against the Yorkshire and Humber region
    WORKFORCE IN YORKSHIRE AND HUMBER
                                                                      Base Demographics                                                         Count
The following section summarises the extent of skills and
qualifications based in the Yorkshire and Humber region within        Population                                                               699,128
specific travel to work time times. The data demonstrates the
                                                                      Households                                                               304,072
population and household size within a 30 minute commuting
                                                                      Adults                                                                   547,629
area indexed against the region as a whole, for Leeds,
Sheffield, Hull and York.
                                                                      Qualifications in Household                                               Count         Percent          Index

The higher the index above 100 signifies a larger proportion          5+ GCSEs (grade A* - C) 5+ O Levels or grade 1 CSEs/School Certificate    94,558         31.10%           97
of skills, for example it can be seen that York has a high            NVQ Level 2, Intermediate GNVQ                                            30,194         9.90%            93
proportion of first degree and post graduate degree qualified         2+ A Levels, 4+ AS Levels, Higher School Certificate                      41,900         13.80%          105
individuals compared to other locations in Yorkshire and
                                                                      NVQ Level 3, OND, Advanced GNVQ                                           20,194         6.60%            85
Humber. This would suggest that York and other areas in
                                                                      NVQ Level 4 or 5, HNC, HND                                                15,241         5.00%            79
commuting distance such as Leeds, would be a good location
for relocating public sector organisations that will utilise highly   First Degree (e.g. BA, BSc)                                               46,151         15.20%          107
skilled employees such as management, whereas other                   Postgraduate Qualification (e.g. MA, PhD, PGCE)                           22,375         7.40%           112
areas such as Sheffield may be a more suitable location for           At least one household member has no qualifications                       56,286         18.50%           97
processing or administrative functions.                               No household member has any qualifications                                43,348         14.30%          100

                                                                      Source : Acxiom 2008




                                                                                                                                                                                       Page 26
                                                                     Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




 Workforce skills within 30 minutes drive time of Sheffield, indexed against the Yorkshire and            Workforce skills within 30 minutes drive time of Hull, indexed against the Yorkshire and Humber
 Humber region                                                                                            region

 Base Demographics                                       Count                                            Base Demographics                                        Count

 Population                                             608,951                                           Population                                              371,004
 Households                                             266,248                                           Households                                              165,976
 Adults                                                 482,163                                           Adults                                                  288,089

 Qualifications in Household                             Count          Percent          Index            Qualifications in Household                              Count         Percent        Index

 5+ GCSEs (grade A* - C) 5+ O Levels or grade 1                                                           5+ GCSEs (grade A* - C) 5+ O Levels or grade 1
                                                         82,634         31.00%            97                                                                       45,455        29.20%           91
 CSEs/School Certificate                                                                                  CSEs/School Certificate
 NVQ Level 2, Intermediate GNVQ                          26,956         10.10%            95              NVQ Level 2, Intermediate GNVQ                           18,992        11.40%          107
 2+ A levels, 4+ AS Levels, Higher School Certificate    36,818         13.80%            106             2+ A levels, 4+ AS Levels, Higher School Certificate     17,114        10.30%           79
 NVQ Level 3, OND, Advanced GNVQ                         18,472          6.60%            89              NVQ Level 3, OND, Advanced GNVQ                          14,135        8.50%           109
 NVQ Level 4 or 5, HNC, HND                              14,514          5.50%            86              NVQ Level 4 or 5, HNC, HND                               10,066        6.10%            95
 First Degree (e.g. BA, BSc)                             37,224         14.00%            99              First Degree (e.g. BA, BSc)                              17,969        10.80%           76
 Postgraduate Qualification (e.g. MA, PhD, PGCE)         19,387          7.30%            110             Postgraduate Qualification (e.g. MA, PhD, PGCE)          7,732         4.70%            71
 At least one household member has no qualifications     51,823         19.50%            102             At least one household member has no qualifications      32,332        19.50%          102
 No household member has any qualifications              40,692         15.30%            107             No household member has any qualifications               25,476        15.40%          108

 Source : Acxiom 2008                                                                                     Source : Acxiom 2008




Page 27
 Workforce skills within 30 minutes drive time of York, indexed against the Yorkshire and Humber
 region

 Base Demographics                                       Count

 Population                                             203,344
 Households                                             87,476
 Adults                                                 165,381

 Qualifications in Household                             Count         Percent          Index

 5+ GCSEs (grade A* - C) 5+ O Levels or grade 1
                                                        30,662         35.00%            109
 CSEs/School Certificate
 NVQ Level 2, Intermediate GNVQ                          8,659          9.90%            93
 2+ A levels, 4+ AS Levels, Higher School Certificate   14,551         16.60%            127
 NVQ Level 3, OND, Advanced GNVQ                         6,189          7.10%            91
 NVQ Level 4 or 5, HNC, HND                              5,845          6.70%            105
 First Degree (e.g. BA, BSc)                            15,922         18.20%            129
 Postgraduate Qualification (e.g. MA, PhD, PGCE)         8,223          9.40%            143
 At least one household member has no qualifications    13,739         15.70%            83
 No household member has any qualifications              9,871         11.30%            79

 Source : Acxiom 2008




These statistics further demonstrates the breadth of skills available in the region showing the
area within a 30 minute drive time of York and Leeds to be the main source of higher skilled
workers that would be suitable for management and senior official posts. Alternatively, areas
within a 30 minute drive time of Sheffield and Hull provide greater access to skills that more
suit administration, back office and processing functions.




                                                                                                   Page 28
          Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




          4.5 YORKSHIRE AND HUMBER UNIVERSITIES                                  4.6 YORKSHIRE AND HUMBER BUSINESS SCHOOLS
          We have over 206,000 students and 39,000 staff in 14 higher            The Leeds University Business School and the University
          education institutions22. With a combined turnover of over             of Bradford Management School are working together with
          £1.4bn, the sector generates £2.8b23 of output in the regional         Yorkshire Forward to create a ‘Harvard of the North’ to
          economy. Three of our universities are in the top 20024 global         provide executive education and leadership programmes.
          university institutions list.                                          The result will be a dynamic offer that combines the strengths
                                                                                 of both schools and attracts the most sought after visiting
          Yorkshire and Humber universities attract more students than           business gurus in the world. Bradford Management School
          anywhere else in the country and produce 54,000 graduates              ranked by the Financial Times as number 1 in the North and
          each year, over 10% of the national total25. Our universities          number 9 in the UK.
          cover a broad range of disciplines with 100 subject areas
                                                                                 22 HESA 2008
          receiving the highest grading for their research, recognising          23 HESA 2008

          their national and international excellence.                           24 The Times Higher TOP 200 WORLD UNIVERSITIES 2009
                                                                                 25 HESA 2008
                                                                                 26 HESA 2006
                                                                                 27 DCSF GCE results in England 2008/9
          In 2006/200726 the region produced a large number of
          employed business and management graduates (1,225), but
          retained only just over half of them (51%). Whilst this is down
          to the fact that we attract many overseas students, who
          return back to their native countries, it could be perceived
          as being due to a lack of suitable employment opportunities.
          Yorkshire Forward views the opportunity of attracting public
          service jobs from the South as a key driver for improving our
          region’s employed graduate retention rates.

          With an average 205.227 points per entry in terms of
          A-level qualifications, the region enables businesses and
          academic communities to take advantage of well qualified
          undergraduates.




Page 29
Yorkshire and Humber universities
       attract more students than
     anywhere else in the country
                                    Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber


Yorkshire and Humber is viewed by
contact centre operators as one of
the best locations in the UK in terms
of accessibility
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




5.0 THE “BACK OFFICE” INFRASTRUCTURE IN YORKSHIRE AND HUMBER
The proposals for a smarter, more efficient government that           5.1 SKILLS CAPACITY                                                 5.2 TRANSPORT LINKS AND STAFF ATTRITION
are set out in the White Paper include £3bn of new efficiency         We are aware that staff attrition has consistently been quoted      An effective transport infrastructure is vital for contact centres
savings identified since Budget 2009, of which over £1.3bn            as one of the major worries of contact centre and back office       to attract and retain skilled labour, without it, operators are
will come from streamlining central government, whilst                administration functions. Most organisations believe that           likely to experience higher levels of staff attrition and difficulty
protecting frontline services. This includes plans to reduce          50 to 60% of their annualised attrition occurs in the first 90      in filling shifts, especially those providing 24/7 cover. The
back office costs and strengthen the drive towards shared             days after recruitment, which strongly suggests that there are      table overleaf shows that Yorkshire and Humber is viewed by
services and where possible, integrating back office functions.       often errors made in the type of people employed, however           contact centre operators as one of the best locations in the
                                                                      the latest stats show that industry wide, attrition rates are       UK in terms of accessibility28, a view supported by many of the
The White Paper highlights the fact that the “private sector          dropping.                                                           current employers in the Leeds City Region, highlighted below
has often been ahead of the public sector on driving down                                                                                 and cited by recent investors such as BSkyB who identified
back office costs, with shared service centres, now the norm          Research amongst UK contact centre operators, and existing          ease of recruitment and retention as one of the key factors for
in the private sector” and are viewed positively as an example        regional companies, indicates that Yorkshire and Humber is in       setting up in Leeds.
of how higher-quality support can often be provided at lower          a strong position in terms of this sector, and we are willing to
cost.                                                                 work with government departments to address any ongoing             The significant investment in the region’s transport
                                                                      issues with regards to recruitment to ensure the process is         infrastructure highlighted in section 6, will further improve
Yorkshire and Humber has a considerable strength in this              more effective for your operation.                                  accessibility throughout Leeds and the region as a whole.
sector, with a large number of international shared service/                                                                              Leeds particularly, with the advent of the New Generation
contact centres operating from our region.                            There are a large number of customer service centres in             Transport (NGT) will benefit from better access to and from
                                                                      the region and reported investor experience is consistently         the north, west, east and south Leeds to the city centre.
A recent report by Oxford Intelligence ‘International shared          positive about the location in terms of labour pool availability,
service and contact centre report 2009’ shows that where              skills capacity and low churn rates.
quality and costs are important, Leeds is one of the world’s
five best positioned locations for an IT shared service centre
(SSC) and one of the world’s seven best positioned locations
for a financial services SSC.




                                                                                                                                          28 The UK Contact Centre Operational Review, Contact Babel, 2008



                                                                                                                                                                                                             Page 32
          Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




          5.3 RECRUITMENT – STAFF GETTING TO THEIR                               5.4 CURRENT EMPLOYER EXPERIENCE
              WORK DESTINATION                                                   Employers such as First Direct, O2, Provident, Nationwide,
                                                                                 Minster Law, Loop, HBOS, HSBC, Arriva, BT and Santander
           Region transport links: rating from 10                                Group have significant operations in the area and have
                                                                                 reported strong results against comparator group locations.
           London                                         8.9
                                                                                 Cities such as Leeds and Sheffield are also much less
           Wales                                          7.2
                                                                                 saturated than key competitor locations such as Glasgow and
           Yorkshire                                      7.1                    Manchester.
           East Anglia                                    6.6
           South-East                                     6.6                    Whilst there is strong competition for customer service, those
           South-West                                     6.4
                                                                                 businesses which operate in the higher end of customer
                                                                                 service rather than transactional activity, demonstrate relatively
           North-West                                     6.2
                                                                                 low staff churn rates in comparison to other UK locations.
           West Midlands                                  6.1
           North-East                                     5.9                    The chart on the facing page is from a survey of 1,377 UK
           Scotland                                       5.7                    contact centre operators, in 28 cities. At the time of this
           East Midlands                                  5.4                    report (2004-5) the market was very much candidate-driven,
                                                                                 with labour in very short supply. However, the labour market
           Northern Ireland                               3.3
                                                                                 has changed significantly over the intervening years, with
           Average                                        6.4
                                                                                 the current economic climate and the region’s increasing
           Source : Contact Babel, the UK Contact Centre Operational             number of working age population providing an increasing
           Review 2008                                                           labour market. The chart indicates each city’s position in
                                                                                 terms of tangible resources and existing contact centre sector
                                                                                 commitments.




Page 33
This highlights that those in the top right: above-average            FOR CONTACT CENTRES BEST LOCATION
performance in attracting contact centres and in their
workforce capacity, but now saturated.                                                                    Tier 1 Cities              Tier 2 Cities                                   Average Saturation Levels 4.3%
                                                                                  8.0%
Bottom right: above-average performance in attracting
contact centres but less workforce capacity and therefore also
                                                                                  6.0%                                                                                               Liverpool
now saturated.
                                                                                                                                                  Birmingham




                                                                   Unemployment
                                                                                                London                  Hull
Top left: below-average performance in attracting contact                                                                                           Leicester            Belfast      Glasgow
centres and still potential capacity for expansion in terms of                    4.0%            Wolverhampton               Coventry                                 Manchester
                                                                                                             Sheffield                     Nottinham       Cardiff
                                                                                                                           Salford                                                 Unemployment Average 3.3%
the unemployed.                                                                                       Brighton         Derby      Bradford        Sunderland
                                                                                             Southhampton                                                          Leeds          Newcastle
                                                                                  2.0%                          Stoke-on-trent
Bottom left: below-average performance in attracting contact                                 Aberdeen      Wakefield           Swansea      Edinburgh
                                                                                                                                                             Bristol
                                                                                                                           Plymouth
centres, but with limited potential due to workforce capacity
constraints.                                                                      0.0%
                                                                                                                                   2.00%                                             4.0%                                                                         8.00%
                                                                                                                                                                                                                                   6.0%
5.5   RECENT INVESTOR EXPERIENCE                                                                                                                                                 Workforce Saturation

Recent investments by BSkyB and Ventura have both                     Source: OMIS Research, Best location for contact centres.
identified the ease of recruitment and retention as key
business factors for setting up in the Leeds City Region.
Reports from BSkyB have said that support from Yorkshire              Operating cost breakdown
Forward at recent employment fairs has been useful but that
                                                                      30,000,000
the profile they have gained with a competitive package has                                               Telecoms                Property (Office)           Labour costs
meant a very high number of applications against their original       25,000,000
plans, reducing the need, and cost, of further recruitment            20,000,000
campaigns.                                                            15,000,000
                                                                      10,000,000
The Financial Times analysis demonstrates the consistent
high quality and competitive cost position of locations across               5,000,000
Yorkshire and Humber, within a general business environment                              0
demonstrating that the region scores highly in terms of limiting
                                                                                             Birmingham



                                                                                                             Bradford



                                                                                                                        Cardiff



                                                                                                                                      Edinburgh


                                                                                                                                                   Glasgow



                                                                                                                                                             upon Hull


                                                                                                                                                                         Leeds



                                                                                                                                                                                     Liverpool



                                                                                                                                                                                                 London



                                                                                                                                                                                                          Manchester



                                                                                                                                                                                                                       Newcastle



                                                                                                                                                                                                                                   Nottinham



                                                                                                                                                                                                                                               Sheffield



                                                                                                                                                                                                                                                           York
                                                                                                                                          North




                                                                                                                                                             Kingston
operating risk and regulatory environment.



                                                                      Source: fDi Intelligence, from the Financial Times Ltd (09)



                                                                                                                                                                                                                                                                          Page 34
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber


                                                                       Current employers already view
                                                                   Yorkshire and Humber as one of the
                                                                   best locations in the UK in terms of
                                                                                          accessibility
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




6.0 STRONG TRANSPORT INFRASTRUCTURE
Current employers already view Yorkshire and Humber as                East Coast services to Bradford                               Additional rolling stock for Yorkshire
one of the best locations in the UK in terms of accessibility         In addition, an extra 15 services per day will operate from   In the 2008 Pre-Budget report, the government announced as
and a number of significant developments planned in the               London to Bradford, via Leeds and additional services to      part of its fiscal stimulus package the allocation of £300m for
region’s transport infrastructure will see multi-million pound        Harrogate. These will be provided by extending the existing   an additional 202 diesel train vehicles. This will be deployed
investments in improved road, rail and air links, will strengthen     London-Leeds services.                                        to relieve overcrowding. It is anticipated that 70 of these will
this view.                                                                                                                          be for the Northern Rail franchise and 36 will be for Trans-
                                                                      Improved Calderdale service                                   Pennine Express. The Department of Transport expects to
This investment in infrastructure will deliver faster access to       A new timetable was introduced on the Calderdale Line         announce its preferred bidder in April 2009 and the units to
and from London and will significantly improve the ability of         between Leeds and Manchester Victoria in December             enter service by 2012.
the regional workforce to commute across the region and               2008. There are now three trains an hour, and one of the
throughout our key cities such as Leeds, Sheffield, Hull and          two services running via Bradford and Halifax has been        Super Express Trains
Bradford; and improve the physical infrastructure of our              accelerated and runs semi-fast, taking 59 minutes between     In February 2009, the government announced the Super
transport hubs. The main developments are outlined below.             Bradford and Manchester and 48mins from Halifax. The route    Express Trains (SET) programme. This is £7.5bn contract to
                                                                      has also benefited from the additional rolling stock part-    replace the country’s ageing express trains on the East Coast
6.1 RAIL IMPROVEMENTS                                                 funded by Yorkshire Forward in 2006.                          Main Line (ECML) and the Great Western Main Line. The first
There are now trains every 30 minutes from each of our major                                                                        SET units will enter service on the ECML in 2013. The new
cities – Leeds, Bradford, Sheffield, Hull and York - to London                                                                      trains will offer passengers more seats, more reliable services
taking on average 2 hours.                                                                                                          and reduced journey times between the North and the capital.


New direct rail links have been added between Bradford,
Halifax and London. In February 2009, the Office of Rail
Regulation (ORR) approved the introduction of new train
services running between London and Bradford Interchange,
Halifax, Brighouse, Wakefield Kirkgate and Pontefract via
Doncaster. Three trains will operate daily run by York-based
Grand Northern, and take about 2hrs 45mins.




                                                                                                                                                                                             Page 36
                                      Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




                                      6.2 ROAD IMPROVEMENTS                                                  6.4 NEW GENERATION TRANSPORT (NGT)
                                      Improvements to the M1 and M62 in Yorkshire and                        Public transport in the region will be significantly improved
                                      Humber                                                                 with the advent of NGT in Leeds. This is a new, high-quality
                                      Over £1.4bn will be invested in major improvements to both             public transport system being developed for Leeds, which will
                                      motorways increasing capacity in both directions. The M1               provide three initial routes linking the city centre to the north,
                                      junctions 30 to 42 will be improved together with the M62              west, east and south Leeds with integrated park-and-ride
                                      between junctions 25 and 28 as part of a package designed              feeder sites on the city’s edge. This is likely to see modern
                                      to reduce congestion and improve safety and journey times.             electric trolleybuses operating along the principles of a tram
                                      There are 9 projects in the M1/M62 widening/improvement                system, with dedicated lanes and fully accessible vehicles.
                                      package, which will result in increased capacity of the M1             This service will have priority measures at junctions making
                                      throughout South and West Yorkshire and the M62 west of                journeys, faster and more reliable. This scheme has been
                                      Leeds. These schemes are the response to Department for                prioritised by the region and Metro is currently involved in
                                      Transport recommendations in the South and West Yorkshire              discussions with the Department for Transport with a view to
                                      Multi Modal study (SWYMMS) for increased capacity on the               have this operational within the next five years.
                                      M1 and M62.

                                      6.3 AIR ROUTES
It is also the first major regional
deployment of ‘Superfast Broadband’   Leeds Bradford, Robin Hood and Humberside airports provide
                                      fast and efficient global connections to over 90 different
in the UK, bringing improved access   destinations in 30 countries and Manchester airport within an
to a whole range of business and      hour’s drive of our major city Leeds.
public sector services.
                                      Flybe flights operate three times daily from Leeds Bradford
                                      to London Gatwick, Monday to Friday and twice daily on
                                      Saturday and Sunday. In addition, plans have been approved
                                      for a £28m upgrade to the passenger terminal at Leeds
                                      Bradford Airport. The new terminal should be in place by
                                      Summer 2011. This forms part of a £70m development
                                      package being implemented by Bridgepoint Capital who own
                                      Leeds Bradford Airport.




Page 37
6.5 GETTING TO WORK
Current employers already view Yorkshire and Humber as one
of the best locations in the UK in terms of accessibility.

As the following map shows Yorkshire and Humber key civil
service locations (such as Leeds, York and Sheffield) benefit
from access to an excellent transport network designed
to support the critically important “one hour” drive time
catchments.

                                                                Source: Based upon Acxiom 2009 data




                                                                                                      Page 38
                                      Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




Our region has one of the most advanced
telecommunications networks in Europe
that will play an important role in allowing
the public sector to deliver more efficient
services for less money
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




7.0 INDUSTRY LEADING TECHNOLOGICAL INFRASTRUCTURE
The digitalisation of public sector operations will be a main         DRL offers South Yorkshire the opportunity to position              Across the Leeds City Region significant investment has been
driver in achieving the efficiency savings set out in the             itself within a global marketplace, giving service providers a      made in infrastructure in order to meet the demands of private
Smarter Government White Paper. Yorkshire and Humber is               unique opportunity to provide a next generation broadband           and public sector now and to support future growth. State-
in a strong position to meet this objective as our region has         infrastructure that will closely be watched by global players in    of-the-art telecommunications services and applications are
one of the most advanced telecommunications networks in               the communications sector and beyond.                               widely available to businesses across the region.
Europe that will play an important role in allowing the public
sector to deliver more efficient services for less money.             7.1 DIGITAL REGION FOR PUBLIC SECTOR                                Major services providers including BT and Cable and Wireless
                                                                      The Digital Region network can help to broaden the reach            have invested heavily in Internet Protocol (IP) in order to
Our position as a market leader in this sector was confirmed          of public sector services and help in achieving the ambition        produce a network that is entirely digital. At the forefront of
in the government’s Digital Britain Final Report June 2008            outlined in the White Paper to get “one million people online;      technological advances in telecommunications, the region
which stated that the “Government approval of Yorkshire               and increasing the number of services available via the             is leading the UK in the deployment of next generation
Digital Region (DRL), a £100m project, will both stimulate            internet, including some benefits claims”.                          access (NGA) of fibre broadband. It is also part of Northern
economic activity in South Yorkshire and provide a test-bed/                                                                              Net: a new and developing secure data network providing a
demonstrator of the potential for innovation and productivity         In particular Digital Region can achieve:                           minimum of 100Mbs fibre connectivity for the delivery of large
improvement from a cluster of super-fast broadband                                                                                        and sensitive data files securely from point to point.
                                                                      - Accessible services for all - the elderly, those with special
development”.
                                                                        needs and those living on the fringes of society are often
                                                                        excluded from services because of lack of access for
Digital Region Ltd. (DRL) represents one of the largest public
                                                                        different reasons – e.g. remoteness, lack of transport,           The region is leading the UK in the
sector-led open broadband infrastructure initiatives in the
world.
                                                                        immobility. A 24x7 communication network which has the            deployment of next generation access
                                                                        facility for real time online services with video-streaming can   (NGA) of fibre broadband
                                                                        keep people in touch with services they would not ordinarily
It is also the first major regional deployment of ‘Superfast
                                                                        be able to reach.
Broadband’ in the UK, bringing improved access to a whole
range of business and public sector services.                         - Efficiencies and cost-savings – achieving better customer
                                                                        service and better value for money is the goal for the
It will cover the city, towns and villages of Sheffield, Doncaster,     Smarter Government agenda. The digital region network
Barnsley and Rotherham and serve a population of over 1.3m              can enable home-working, network-based conferencing and
citizens, 546,000 homes and 40,000 businesses29.                        other collaboration tools to make working more effective and
This is a major opportunity to transform South Yorkshire                efficient and reducing travel costs.
and achieve a step change that will positively impact on
the entire sub-region business, residents and public sector
organisations.

                                                                                                                                          29 Annual Business Inquiry, ONS, 2008



                                                                                                                                                                                                   Page 40
                                      Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




Yorkshire and Humber now boasts
the largest number of Michelin Star
restaurants in the UK
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




8.0 QUALITY OF LIFE
Quality of life and cost of living are probably the two main          Leeds is the only English city outside London to have its own        which hosts the Ebor Festival. In 2009 York was voted
drivers that influence employees decisions to relocate and we         opera and ballet companies – the internationally acclaimed           Racecourse of the Year by the ROA and won Best British
are confident that Yorkshire and Humber provides the right            Opera North and the Northern Ballet Company.                         Racecourse by the Times Newspaper survey.
location, on both counts, for posts relocating from London
and the South East.                                                   The region also boasts 180 galleries and museums. These              Leeds
                                                                      include Leeds City Art Gallery (arguably the best centre of          Leeds is the UK’s fastest growing city with the second largest
Yorkshire and Humber is, without doubt, both England’s                20th-century British art outside London, and home to the             employment total outside London, an estimated 457,400
largest and most fascinating county. Conveniently situated            Henry Moore Institute), The Hepworth Wakefield which is              people. The ability to adapt and develop new markets has
halfway between London and Edinburgh, the region provides             one of the largest galleries outside of London and Yorkshire         made it a national hub for commerce and industry and one of
an unrivalled quality of life.                                        Sculpture Park, one of Europe’s leading open-air galleries,          the biggest city success stories in the UK. Quoted by Conde
                                                                      with contemporary art spread over 500 acres of beautiful             Nast traveller as one of the best cities to visit outside London,
The region has more historic houses, coastline, castles and           parkland.                                                            Leeds is a popular city break destination with lots to offer
breathtaking national parkland than anywhere else in the                                                                                   and attracts more visitors per annum than traditional holiday
country, along with some of the best shopping in the UK and           Sheffield’s Millennium Galleries is an outstanding venue for the     destinations like Brighton and Torquay30.
according to a top restaurant guide just published, Yorkshire         visual arts, craft and design, with frequent visiting collections
now boasts the largest number of Michelin Star restaurants in         from the Tate and Victoria & Albert Museum in London.                It is the only English city outside London with its own repertory
the UK.                                                               The National Railway Museum in York is the largest railway           theatre, opera house and ballet companies. Leeds Art Gallery
                                                                      museum in the world attracting over one million visitors each        has one of the UK’s best collections of contemporary British
With over 1,000 square miles of national park on the doorstep         year. Bradford’s National Museum of Photography, Film and            art (The Times) and the city is home to the Royal Armouries,
of thriving commercial areas, this is a region where work and         Television is the most visited museum outside of London.             the national collection of arms and armour.
life really can be kept in balance.
                                                                      The region has invested heavily to become one of Europe’s            There are more listed buildings in Leeds than in any English
Yorkshire and Humber’s stadiums, arenas and open-air parks            sporting capitals, regularly securing major fixtures against stiff   city outside London, with highlights including the Victoria
attract some of the world’s biggest and most exciting events,         international competition. Leeds and Sheffield in particular can     Quarter, Leeds Corn Exchange and stately homes such as
from international sporting events to film and music festivals        offer fantastic facilities. With flagship venues like Ponds Forge    Harewood House.
including the International Indian Film Academy Awards (IIFA)         and the English Institute of Sport (EIS) the region is poised
or Bollywood Awards.                                                  to play a major supporting role for the 2012 Olympic Games           Leeds also has an excellent nightlife scene, with numerous
                                                                      and Paralympics in London and has attracted international            restaurants and independent bars, and is one of the UK’s
With six major theatres and over 300 performance venues               events such as the Tour of Britain cycle and the Clipper 09-10       best cities for dining out according to the ‘Which Good Food
across the regions, Yorkshire and Humber has one of the               Round the World Yacht Race.                                          Guide’. And a great sporting heritage is built around world-
best theatre infrastructures outside London attracting world-                                                                              famous stadiums like Headingley and Elland Road, and there’s
class artists. Leeds’ West Yorkshire Playhouse now stages             Yorkshire, famous for its racecourses, hosts two of Europe’s         plenty to get involved in from world-class cricket, football,
more productions than any other theatre outside London and            finest, Doncaster, which is host to the St Ledger and York           rugby league and golf.
                                                                                                                                           30 Visit Britain, 2009



                                                                                                                                                                                                      Page 42
                                     Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




                                     Leeds is the ideal gateway to the Yorkshire region – the               Hull
                                     Yorkshire Dales National Park is just 20 miles away, and               Hull is one of the UK’s most attractive urban centres. It
                                     features some of the country’s most beautiful landscapes.              contains the area’s principal artistic and sporting attractions,
                                     Yorkshire is the largest county in the UK, with incredible             and a lively university-led community giving it an upbeat,
                                     scenery from inspiring moorlands to stunning coastlines.               cosmopolitan feel.

                                     Leeds Victoria Quarter is one of the most exclusive fashion            The city centre has transformed well beyond recognition.
                                     and lifestyle destinations in the North. It has been called the        Shiny new buildings are springing up, whilst historic ones
                                     ‘Knightbridge of the North’ by the Lonley Planet Guide. Home           are being brought back to life. Development of the marina,
                                     to more than 70 top names such as LK Bennett, Vivienne                 including the nation’s only submarium, the Deep, one of the
                                     Westwood, Gieves and Hawkes, Louis Vuitton, Paul Smith,                most spectacular aquariums in the world, attracting over
                                     Molton Brown, Links of London, Mulberry, Jo Malone, Space              two million people from all around the world, has made Hull
                                     NK and, of course, Harvey Nichols.                                     one of the most exciting waterfront locations in the UK. In
                                                                                                            September 2009 the marina was the setting for the start of
                                     The Rough Guide to Britain named shopping in Leeds                     the International Clipper 09-10 Round the World Yacht Race,
                                     as one of the top 30 things to do in the UK, and with five             the biggest and most prestigious international sailing event
                                     miles of shopping streets and one of the country’s largest             the Hull and Humber has hosted so far. The event attracted
York, crowned Europe’s top city      pedestrianised zones it’s easy to see why.                             150,000 visitors to the city.
destination at the European Cities
Tourism Awards 2007                                                                                         There are three large shopping centres in the city - the
                                                                                                            Prospect Centre, Prince’s Quay and St. Stephen’s, the last
                                                                                                            of which opened in September 2007 attracting many stylish
                                                                                                            stores to the area including Zara, H&M, La Senza and Jane
                                                                                                            Norman.

                                                                                                            The 700 years of the city’s existence have left Hull with a
                                                                                                            fascinating wealth of architectural and historical gems. Visitors
                                                                                                            can find out about the region’s heritage through its museums
                                                                                                            and art galleries, from rural life in the Wolds countryside to the
                                                                                                            daring maritime deeds of Hull’s shipping industry. With a ferry
                                                                                                            port providing daily sailings to Zeebrugge and Rotterdam, and
                                                                                                            Humberside airport only 20 miles away across the Humber
                                                                                                            Bridge, Hull is also an important gateway to the rest of Europe.


Page 43
Bradford                                                            Salts Mill is where The 1853 David Hockney Gallery is               With its mix of designer labels, high street names and
Bradford is a multi-cultural city with exciting architecture and    situated. The gallery houses over 400 pieces of art, one of his     independent shops and antique shops selling vintage jewellery
a rich industrial heritage. It is one of the UK’s most up and       largest collections. Set in the UNESCO World heritage site, it      York can satisfy even the most demanding shopper. Wander
coming cultural destinations. Eight million visitors annually are   also offers a huge variety of shops and restaurants.                the web of shopping streets to browse the amazing array of
attracted to the city. Bradford offers visitors an unparalleled                                                                         independent boutiques, vintage stores and popular high street
range of attractions spanning history, architecture, the arts,      York                                                                names such as Marks and Spencer, Fenwick and Mulberry -
culture, fun and general leisure.                                   York is a booming, vibrant city combining rich historical           all flaunting the season’s latest arrivals.
                                                                    background with modern day living. It was crowned Europe’s
Bradford has become the world’s first UNESCO City of                top city destination at the European Cities Tourism Awards          York Racecourse, known as the Knavesmire, has been a
Film. The city has a rich heritage in film production and           2007 and attracts over 4m visitors every year. It is listed as      favourite amongst race goers since it was founded in 1731.
many films and TV productions have been filmed in the city          one of the Lonely Planet’s top 200 places to live in the world,     Today 15 meetings combine top class horseracing with world-
including Room at the Top, Billy Liar and The Red Riding            and ranked 25th on Barclays Bank’s top 50 real wealth list.         class facilities to make it a sporting and social occasion for all
Trilogy. Bradford is now part of the UNESCO (United Nations,                                                                            to enjoy.
Educational, Scientific and Cultural Organisation) Creative         York is a great city with the spectacular York Minster, the
Cities Network.                                                     largest medieval Gothic cathedral, a medieval city wall, and a      The Ebor Festival, which takes place every year in August is
                                                                    network of intriguing, historic streets full of interesting shops   the jewel in York’s crown. The blend of the very best horses
The National Media Museum is a fabulous museum in                   and a colourful variety of restaurants, bars and cafés.             with a sense of tradition and style make it the centrepiece of
Bradford devoted to film, photography, TV, radio and the                                                                                many a sporting and social calendar.
web. It hosts four major film events every year - Bradford          The world’s largest railway museum, the award winning
International Film Festival and Bradford Animation Festival,        National Railway Museum, is home to a wide range of railway         Sea the Stars, the highest rated horse in the world, made his
plus Bite the Mango and Fantastic Films Weekend.                    icons and literally millions of artefacts, from Mallard - the       debut on the Knavesmire when he won at the Juddmonte
                                                                    world’s fastest steam locomotive - to the Shinkansen Bullet         International at this year’s Ebor Festival.
Journey through popular photography, visit IMAX, the world’s        Train, the only train to go on display outside Japan it is the
most powerful giant screen experience, discover the past,           first railway vehicle built and run outside Britain to enter the
present and future of television.                                   National Collection. Its vast collections, including more than
                                                                    100 engines, tell the railway tale from Rocket to Eurostar.
Haworth Parsonage, home to the Bronte’s, the world’s most           The museum has won the White Rose Award and the York
famous literary family from 1820 to 1861 sits between the           Tourism Award.
unique village of Haworth and the wild moorland beyond.
Charlotte, Emily and Anne Bronte were the authors of some of
the best loved books in the English language.




                                                                                                                                                                                                   Page 44
                                          Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




                                          Sheffield                                                              Sheffield prides itself on seizing opportunities to entertain and
                                          Sheffield is England’s fourth largest city and one of the              delight residents and visitors with some of the most original
                                          greenest and safest cities in Britain to live and work. It has         and sought-after experiences the UK has to offer:
                                          been independently benchmarked as the UK ’s most cost-
                                          effective location for property and staff. Sheffield offers all the    - The Peak District is the second most-visited National Park
                                          attractions of the big city and its location in the Peak District        in the world, after Mount Fuji in Japan.
                                          makes it a genuinely pleasant place to work and live.
                                                                                                                 - The Sheffield Adventure Film Festival attracts enthusiasts
                                                                                                                   from all around the world.
                                          Sheffield is also one of the UK’s most fascinating cities from a
                                          cultural perspective, with an array of museums, galleries and          - The Peace and Winter gardens won the Academy of
                                          theatres. The city hosts world renowned arts festivals, has              Urbanism’s Great place 2008 Award.
                                          produced many of the nation’s most celebrated musicians                - World Snooker Championships held at the Crucible Theatre.
                                          and is home to some truly inspiring architecture. The city’s           - BBC Sports Personality of the Year 2009 was hosted by the
                                          theatrical quarter has the largest concentration of theatres             Sheffield Arena attracting over 11.000 visitors.
                                          outside of London.
                                                                                                                 - Sheffield is bidding to be the first ever UK City of Culture in 2013.
                                                                                                                   The new UK City of Culture initiative aims to build on the success
Sheffield offers all the attractions                                                                               of Liverpool’s year as the European City of Culture.

of the big city and its location in the                                                                          - Sheffield has been chosen as one of 12 UK Candidate
                                                                                                                   Host Cities to be included in the England World Cup
Peak District makes it a genuinely                                                                                 2018/2022 bid.
pleasant place to work and live.                                                                                 - The European Figure Skating Championships are to be
                                                                                                                   held in England for the first time in 20 years after Sheffield
                                                                                                                   was successful in its bid to stage the prestigious event. The
                                                                                                                   event will take place at the Sheffield Arena in 2012.




Page 45
     Hull marina was the setting for
the start of the International Clipper
  09-10 Round the WorldYacht Race
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




9.0 NEXT STEPS
If you require further information about the Yorkshire and
Humber region, we would be delighted to provide more details
and answer any questions you may have.


Your main points of contact will be




THERESA LINDSAY                                                       DAVID SHEPHERD

Assistant Director – Marketing and Business                           International Business Development Manager
Development                                                           Tel: +44 (0) 113 3945703
Tel: 0113 3949707
                                                                      Email: david.shepherd@yorkshire-forward.com
Email: Theresa.lindsay@yorkshire-forward.com




                                                                                                                    Page 48
Yorkshire Forward - Putting the frontline first: Smarter Government – A Prospectus for Yorkshire & Humber




Yorkshire Forward
Victoria House,
2 Victoria Place,
Leeds,
LS11 5AE

www.yorkshire-forward.com




100456

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:13
posted:10/6/2011
language:English
pages:49