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					          NMAHP* Support Workers


               Development Strategy


     June 2010 Consultation Document




_____________________________________________________________________
             * Nursing, Midwifery and Allied Health Professions
Contents                                              Page


Introduction                                          3


Aims                                                  3


Principles                                            3


Context                                               4


NMAHP Support Worker Roles                            5


The NMAHP Support Worker Development Steering Group   5


Job Titles                                            5


Recruitment & Selection                               6


Development Framework                                 7


Existing Support Workers                              9


Resourcing the Strategy                               11


Monitoring                                            12


Conclusion                                            12


References                                            13


Appendices                                            14




                                    2
Introduction
This document presents the strategy for the development of Nursing, Midwifery and
Allied Health Profession (NMAHP) support workers across NHS Lanarkshire for
2010 and beyond. It is effective from December 2010 and will be reviewed annually.
It builds upon but replaces the interim unpublished strategy covering the 2006-9
period which in turn had built upon and replaced the erstwhile acute and primary care
strategies of the 2000-2006 period.


The document includes all NMAHP support workers across Nursing (Adult, Mental
Health, Learning Disability or Children); Midwifery; and the 9 Allied Health
Professions in NHS Lanarkshire (Audiology, Dietetics, Occupational Therapy,
Orthoptics, Orthotics and Prosthetics, Podiatry, Physiotherapy, Speech and Language
Therapy, Radiography) and all care settings in community and in hospitals.


The document is relevant to all support workers whether new into NHS Lanarkshire
or not and their managers. It indicates the standards for all and will be communicated
via normal internal communication mechanisms (e.g. Staff Brief, PDC Web-site) as
soon as it is finalised.


Aims
The overall aims of the strategy are to:
       recognise and value the role of the NMAHP support worker
       ensure NMAHP support workers are appropriately prepared and supported in
        their role and their lifelong development
       provide for the public served by NHS Lanarkshire, and its staff including
        support workers themselves, clarity of role in respect of job title and
        parameters and underpinning educational preparation and supervision.


Principles
The underpinning principles of this strategy are:
       There will be no „untrained‟ NMAHP support worker in NHS Lanarkshire.
       All NMAHP support workers will be prepared initially and then continuously
        for their role.    Where possible this will be underpinned by formal



                                           3
       qualifications (academic and/or vocational) and will support career
       development within current post or as preparation for career progression.
      NMAHP support workers will always work under the management and
       direction of a registered NMAHP.
      NMAHP       Senior Charge     Nurses/Team     Leaders will     retain   primary
       responsibility for the development of their support workers. They will be
       supported by the practice development facilitators in the NMAHP Practice
       Development Centre.


Context
This document has drawn upon several national frameworks, directions and
publications including:
      NHS Career Framework with its recognition of differing levels of support
       worker roles (Appendix 1)
      NHS Knowledge and Skills Framework and the Development Review Process
       (Appendix 2)
      Scottish Credit and Qualifications Framework (Appendix 3)
      Scottish Government Mandatory Induction Standards for NHS support
       workers (Appendix 4)
      NHS Education for Scotland Healthcare Support Workers Education and Role
       Development framework in particular:
           o definitions and role parameters (Appendix 5)
           o education and career development framework (Appendix 6)


The strategy has also considered local (i.e. NHS Lanarkshire) workforce plans in
terms of both the current picture and future projections for NMAHP support workers.


I am a Health Care Support Worker, working within a district nursing team. I am 58
years old and have over thirty years experience. I attended the HCSW Development
Course from September 07 until May 08. When the course was finished I was given
the option to progress to my VQ Level 3 which I declined. I did not want to do this
because I felt I was too old, I did not have the confidence in my writing abilities and
the only formal qualifications I have are my Senior Secondary Certificate and my
Health Care Assistants course. However I do know that I am good at my job. All of
the other HCSW within my team had completed or were going to do their Level 3
award and their assessor was often in the health centre. She asked me on several


                                          4
occasions if I had changed my mind about doing my Level 3. She explained how it
was a vocational qualification and would be assessed by her watching me do my job
and how she would help me with the written work. She explained that this
qualification was designed for staff like me who were good at their jobs but had no
qualifications to prove it. I was still not sure. Over the next few months more of my
colleagues completed the award and they all offered to help me. My manager was
very supportive and she offered me all the help I wanted. I changed my mind and I
registered for the award in Jan 2009. I was observed in my job role by my assessor
who helped me with the written work for the first few units. I realised it was not as
difficult as I thought and I managed the rest with very little help. I completed my
award in June 2009. I felt a great sense of relief and achievement when I completed
it, and I am very proud of myself. I feel that it has increased my knowledge in relation
to caring for my patients and made my job more interesting. I am looking forward to
the Award Ceremony when I will get presented with my certificate.

NMAHP Support Worker Roles
NMAHP support workers are pivotal in the delivery of high quality care and health
improvement across NHS Lanarkshire. NMAHP support workers are very valuable to
their teams and their patients as they spend most of their time in direct care activities.
It is essential therefore that each one is appropriately prepared for their role, supported
throughout it and provided with access to appropriate learning and development.


There is not one NMAHP support worker role but many within almost all of the
NMAHP disciplines and care settings. These are manifest across three different
career levels and pay bandings.        As such, there is challenge in designing and
implementing a development strategy appropriate for all.


The NMAHP Support Worker Development Strategy Steering Group
In 2009, an NMAHP Support Worker Steering group was established in NHS
Lanarkshire. The terms of reference and membership of this group is in Appendix 7.
Based on a review of progress achieved with support worker development over the
preceding decade in NHS Lanarkshire (Appendix 8), the group agreed to examine and
make recommendations in respect of Job Titles, Recruitment and Selection, Induction
and Development of NMAHP support workers.


Job Titles
There are now three levels and job bands within the NMAHP support worker
workforce: Career Framework levels 2, 3 and 4 and Agenda for Change bands 2, 3



                                            5
and 4. There is a need to differentiate each of these levels/bands by the use of a
consistent set of job titles across the NMAHP workforce:
      to give clear indication to patients and the public about who is caring for them
      to ensure each individual support worker understands their job role and the
       responsibilities, knowledge and skills required for the job
      to ensure others within the support worker‟s team understand the role
       parameters of each job title.


   Action 1: The following job titles are to be used across NHS Lanarkshire for
   NMAHP Support Workers. For each within every designated profession there
   needs to be a Job Description, Person Specification and NHS KSF Post Outline
   (Foundation and Full).


Table to Show Job Titles
         Pay Band                                           Job Title
              2                 Health Care Support Worker (followed by designated
                                Nursing, Midwifery,          Allied Health Profession or
                                Rehabilitation)
              3                 Senior Health Care Support Worker            (followed by
                                designated       Nursing,     Midwifery,   Allied   Health
                                Profession or Rehabilitation)
              4                 Assistant    Practitioner      (followed   by   designated
                                Nursing, Midwifery, Allied Health Profession or
                                Rehabilitation)


Recruitment and Selection
Action 1 will inform recruitment and selection by making it clear what each post
entails, what the essential and desirable criteria of the person are and the detail of the
knowledge and skills required for the post. In particular the underpinning level of
education required for the post will be made explicit using the Scottish Credit and
Qualifications Framework. Collaboration with the four Further Education Colleges in
Lanarkshire (Coatbridge, Cumbernauld, Motherwell and South Lanarkshire) is in
place to ensure opportunities are available for the potential workforce to attain



                                             6
education to the appropriate level prior to recruitment and selection. Across Scotland
this has been determined as starting from SCQF Level 5 (see Appendix 3) with
opportunities made available to extend learning beyond this level to support career
development within and beyond current role (NES 2009).


Action 2: Recruitment and selection of NMAHP support workers has to involve:
         Standardised use of Job Titles, Job Descriptions, Person Specifications and
          KSF Post Outlines for each of the three levels of post.
         Evidence of attainment of educational level SCQF 5 as a minimum.
         Competency based interviews whenever possible.
         Inclusion within the Contract of Employment of a clause pertaining to the
          need for participation in required learning and development on an initial and
          ongoing basis.


Action 3: In keeping with the NMAHP Student Policy practice placements are to be
determined and agreed on an annual basis for Lanarkshire’s Colleges for students
pursuing programmes of study relevant to becoming NMAHP support workers.


Action 4: Annual recruitment events are to be conducted in collaboration with
Lanarkshire’s Colleges subject to need arising from review of staff turnover and
recruitment.


Development Framework
Building on the above there is a need to describe the development framework for
NMAHP support workers. The development framework is presented in Figure 1
(over).




                                             7
Figure 1: NMAHP Support Worker Development Framework



                                                                                               RECRUITMENT             (Strategy & Process)



                                                                                                 SELECTION             (Standards & Processes)
      NMAHP Support Worker Learning & Development Portfolio



                                                                                 Entry 1                                Entry 2
                                                                               (Bankaide)                              (Service)




                                                                                                  Induction
                                                                                                   Process



                                                              Band 2
                                                              Band 3                          Foundation KSF                         1st Year in Post
                                                              Band 4




                                                                                SCQF 5                            In Job Training
                                                                                                                  •Health & Safety
                                                                              •Healthcare
                                                                                                                  •Clinical Skills
                                                                              •Health & Social Care
                                                                                                                  •ESCs




                                                                   >SCQF 5                    Ongoing Learning for                     In Job
                                                                                                   Job/KSF                            Training


                                                                FE/HE Route to                                                       Specific
                                                                                              Aspirational Learning
                                                              Other Opportunities                                                     HNC
                                                                                                      (>SCQF 6)



                                                              Organisational Responsibility
                                                                                                                            Support Worker
                                                               Personal Responsibility Supported                        Development Framework
                                                                  by Organisational Processes                                 (May 2010)




This framework emphasises, within the red triangle, the importance of the foundation
first year in employment for NMAHP support workers. This first year provides the
strong basis upon which lifelong learning and development can build. From the
robust recruitment and selection described above the first year commences with the
induction process at the beginning of which a „learning and development portfolio‟ is
issued. The portfolio is the vehicle through which NMAHP support workers will
retain their records of learning and development throughout their career.




                                                                                                  8
An overview of the induction process is contained within Appendix 9. This induction
process is inextricably linked with the KSF Post Outline (Foundation) and the
ongoing accumulation of evidence of the knowledge and skills required of the post as
practiced within the post during the first year. This of course must be complemented
by in-job training: participating in learning designed to enhance the knowledge and
skills of the support worker. It is intended that the evidence gathered over the first
year will result in the individual NMAHP Support Worker attaining a Certificate in
Working in the Health Sector and/or a Scottish Vocational Qualification Level 2 in
Health or Health and Social Care. This applies regardless of qualifications on entry
and pay band as it ensures consistent evidence for Foundation KSF Post Outlines and
Mandatory Induction Standards (to be implemented nationally by December 2010).


Development beyond the first year is continuous in that knowledge and skills require
to be kept up to date or enhanced through exposure to in-job learning experiences or
programmes of learning required for specific posts. If such learning is a requirement
of the post or to conform to national policy or strategy, this will be provided by NHS
Lanarkshire subject to completion of the required process with appropriate service-
based resource being identified for its provision (Appendix 10). If however further
learning is for personal development then NMAHP Support Workers, like all other
NHS Lanarkshire employees, will require to apply for support through the Further and
Higher Education Policy and Procedures route.


For those NMAHP support workers who are interested in undertaking pre-registration
nurse education, NHS Lanarkshire will continue to facilitate access to the endorsed
HNC in Healthcare Programme as publicised twice per year subject to continued
funding by Scottish Government.


Action 5: In clearly differentiating personal and organisational responsibility for
NMAHP Support Worker development the above development framework is to be
adopted for all NMAHP support workers.


Existing Support Workers
The development framework so far has focussed upon NMAHP support workers as
„new starts‟. However there are many NMAHP Support Workers currently in post


                                          9
who are beyond this first year of employment. For these support workers, the above
framework is still pertinent in that the expectation is that all NMAHP Support
Workers should hold, as a minimum, a certificate of Working in the Health Sector
and/or the Level 2 Scottish Vocational Qualification in Health or Health and Social
Care.   Over 2010 NMAHP support workers who do not have underpinning
qualifications will be issued with a „learning and development portfolio‟ for
completion. Opportunities will made available to register for a Certificate in Working
in the Health Sector and/or the Level 2 Scottish Vocational Qualification in Health or
Health and Social Care with a focus on „giving credit where credit is due‟, that is
recognising the evidence contained within the „learning and development portfolio‟.
The only support workers that will not be expected to commence the portfolio route
are those who will be retiring or leaving by 2012. It is anticipated therefore that by
2012 all existing NMAHP support workers will have attained a work-based
qualification at SCQF level 5 as a minimum utilising other organisational supports
such as Return to Learn programmes as required. This provides a platform on which
subsequent job related learning can be built.


I am a clinical support worker and I worked in Monklands hospital for ten years
which I loved doing. When I was at Monklands I was enrolled in the SVQ2
programme at Bell College. I loved being there learning more about the job I was
doing and also meeting other people, But when I started the course work I was a bit
frightened by studying again and found it quite difficult retaining information but as
time went on I started to enjoy it. It wasn’t always easy but the good thing about it
was you were allocated an assessor who helped me through the course work
especially with writing and spelling as they are not great. I also attended the Big W
for support with my writing and without this help I don’t think I would have been
successful in completing the course. Since then I have learned a lot over the past two
years, for example, I completed my phlebotomy course. I now work in Airdrie Health
Centre I often work independently but with the support of the district nursing team, I
feel I would still be in Monklands if I hadn’t done my SVQ. I am so glad I took this
step to move as I never thought it would happen. I would love to have the opportunity
to carry out my SVQ 3 as I thoroughly enjoyed my previous experience, this I feel
would also boost my confidence, writing abilities and further my qualifications. To be
able to complete the course would be a great achievement and make me very proud as
I did before.

Action 6: The content and timescales outlined above are to be accepted for all
existing NMAHP support workers.




                                          10
Resourcing the Strategy
There are approximately 1500 NMAHP support workers within NHS Lanarkshire
with numbers projected to rise in incoming years; greater skill mix across the three
levels and pay bands being introduced; and a turnover in the region of 8%. It is
important NMAHP support worker development is adequately resourced and
supported across the organisation. This strategy in being sensitive to patient need for
quality of service intends to be realistic in terms of resource of effort, time and cost at
an individual, service and organisational level.


To support the implementation, monitoring and review of this development strategy,
NHS Lanarkshire has an identified resource of 4.5 wte posts within the NMAHP
Practice Development Centre.         Accordingly the NMAHP Practice Development
Centre will continue to lead NMAHP support worker development through:
   Ensuring all are aware of the NMAHP support worker development strategy.
   Providing guidance and support for the implementation of the induction process
    for NMAHP support workers in their first year.
   Convening an annual meeting to review the support worker development strategy.
   Providing learning and development portfolios to new and existing support
    workers (where required).
   Continuing to be a City and Guilds accredited centre.
   Providing assessment and verification support for the attainment of the Certificate
    of Working in the Health Sector and the Level 2 Scottish Vocational Qualification
    in Health and Health and Social Care.
   Working with managers and others to design and commission appropriate
    development programmes beyond SCQF level 5 where required (utilising
    Appendix 10).
   Facilitating access to the endorsed HNC in Healthcare programme.
   Providing a range of short courses, suited specifically to NMAHP support
    workers, within every 6 monthly education programme as published via the PDC
    web-site.
   Linking and liaising across the NMAHP community to ensure continued fitness
    for purpose of the development framework; to support managers and support




                                            11
    workers within the development framework; and to update on national or other
    developments related to support workers.
   Maintaining and developing the collaborative linkage with Lanarkshire‟s
    Colleges.


Action 7: The above is the output to be expected from the resource available within
NHS Lanarkshire to support NMAHP support worker development.


Monitoring
Following closure of final consultation the strategy will be presented to the NMAHP
Practice Development Board for authorisation for implementation. The NMAHP
Practice Development Centre through and with others will be responsible thereafter
for its implementation. The NMAHP Practice Development Board will be provided
with annual reports on progress or review.


Action 8: This approach to monitoring the strategy is adopted across NHS
Lanarkshire.


Conclusion
In building upon previous development strategies for NMAHP support workers this
document describes quite a different way forward based on a key set of aims,
principles and contextually significant developments.     There is a great focus on
vocational (work-based) learning to ensure achievability and sustainability of the
development strategy within current and future economic climates. In so doing the
strategy is current and future oriented building on excellent achievements to date and
will provide a workforce fit for purpose and practice well able to enhance the quality
of care, health and experience of those served by NMAHPs across NHS Lanarkshire.




                                                                   Dr Marie Cerinus
                                             Director of NMAHP Practice Development
                                                                   NHS Lanarkshire
                                                                          May 2010



                                         12
References


Scottish Executive (2004) The NHS Knowledge and Skills Framework (NHS KSF)
and the Development Review Process. The Scottish Executive, Edinburgh.

SGHWD (2009) Guidance on the Career Framework for Health.              Scottish
Government Health Workforce Directorate, Edinburgh.

The Scottish Credit    and   Qualification   Framework   (SCQF)   Accessed   at
www.scqf.org.uk

The Scottish Government and NHS Education for Scotland (2009) A Guide to Health
Care Support Worker Education and Role Development. NES, Edinburgh.

The Scottish Government (2009) Health Care Support Workers in Scotland
Mandatory Induction Standards.    The Scottish Government, Edinburgh.




                                      13
Appendices


1.    NHS Career Framework

2.    NHS KSF and Development Review Process

3.    Scottish Credit and Qualifications Framework

4.    Scottish Government Mandatory Induction Standards for NHS Health Care
      Support Workers

5.    NHS Education for Scotland Healthcare Support Workers Education and Role
      Development – Definitions and Role Parameters

6.    NHS Education for Scotland Healthcare Support Workers Education and Role
      Development – Education and Career Development Framework

7.    NMAHP Support Worker Development Strategy Steering Group – Terms of
      Reference and Membership

8.    Support Worker Development – NHS Lanarkshire Progress Review

9.    NHS Lanarkshire NMAHP Support Worker Induction Process

10.   NHS Lanarkshire Quality Assurance Framework and Assessment of Service
      Requirements for Support Worker Development




                                      14
Appendix 1
Appendix 2
                                                                        Appendix 3


Scottish Credit and Qualifications Framework

‘Understanding Qualifications: A guide to the SCQF for Employers’


Please use link to access the above leaflet:

http://www.sqa.org.uk/files_ccc/Employers_Leaflet_Final_November_2006.pdf
                                                                            Appendix 4

Healthcare Support Workers in Scotland

                         Mandatory Induction Standards


 Knowledge and Skills Framework –       Public Protection Standard Statements
         Core Dimension

Health, safety and security             Protecting the public from harm and
                                        abuse

                                        Being fit (healthy) to work

                                        Maintaining health and safety at work

                                        Assessing risks at work

                                        Reporting incidents at work

Communication                           Working within confidentiality guidelines

Personal and people development         Developing your knowledge and practice

                                        Reviewing your working practice to
                                        improve your knowledge

Quality                                 Contributing to team work

                                        Building “customer” relationships

                                        Managing yourself as a resource

                                        Working within your own limits

Equality and diversity                  Working in line with the equality,
                                        diversity, rights and responsibilities of
                                        people

                                        “Whistle-blowing” in cases of harm and
                                        abuse
Appendix 5
Appendix 6
                                                                                    Appendix 7




                        NMAHP Practice Development Centre

NMAHP SUPPORT WORKERS STRATEGY AND DEVELOPMENT GROUP

                               Terms of Reference

1.    Definition of the term “support worker”.
      The focus of the steering group will be restricted to those who work as
      assistants to nurses, midwives and Allied Health Professionals i.e. NMAHP
      Support Workers.


2.    The title of the group will be as above.


3.    The scope and remit of the steering group will be to:
3.1   Clarify the titles of support workers.
3.2   Outline a robust career pathway – roles, career development, job evaluation
      and more consistent job descriptions levelled for bandings.
3.3   Agree on learning and development programme(s) to support clinical support
      worker roles within a career pathway.
3.4   Consider the recruitment and induction processes for clinical support
      workers.
3.5   Identify required continuous professional development (linked to KSF).
3.6   Establish working sub-groups to support the scope and remit of the steering
      group.


4.    Membership – office bearers:
4.1   The chair of the group will be at senior level and will be appointed by the
      group every two years.
4.2   Admin support will be provided by the Practice Development Centre.
4.3   The Executive Director of Nursing and Divisional Nurse Directors will be „ex
      officio‟ members of the group.
4.4   Other specialised/relevant people will be invited as „ad hoc‟ members as
      required.
4.5   Members will be required to nominate a substitute who will attend a meeting
      in their place.
4.6   Other membership will include:
      AHP Professional Lead
     Associate Directors of Nursing: Acute and Primary Care Divisions
     BankAide Representative
     Director of NMAHP Practice Development
     Director of AHPs
     Head of Resourcing
     Organisational Development Representative
     Partnership Representatives
     PDC Facilitators – CSW
     PDC Practitioner – CSW
     Senior Nurse, Older People‟s Directorate
     Service Development Manager


5.   The frequency of meetings will be bi-monthly for the first year and will then
     be reviewed.


6.   The group will report on an annual basis to the NMAHP Practice
     Development Board and, through the PDC Annual Report, to the SOD
     Group.
                                                                            Appendix 8




Background
  2000 - Commenced Vocational learning programme across NHS
                          Lanarkshire.

Vision for workforce to gain a minimum qualification at SVQ Level
                                  2

   2 routes – Partnerships with Bell College (UWS) and Motherwell
                                 College

    2004 - team transferred to the Practice Development Centre

     2005 – Accredited centre with City & Guilds – all Vocational
                qualifications now delivered from PDC




Results to date:

                           Acute Division



              75, 12%

         67, 10%
                                                     QUALIFIED TO LEVEL 2
          2, 0%                                      QUALIFIED TO LEVEL 3
                                                     WITHDRAWN
                                                     STILL TO DEVELOP

                               502, 78%
Results to date

                      Primary care division



                           152, 21%

                                               QUALIFIED TO LEVEL 2
                                 41, 6%        QUALIFIED TO LEVEL 3
                                               WITHDRAWN
       456, 62%                 81, 11%        STILL TO DEVELOP




Endorsed HNC in Healthcare
Aug 04 – present
50 completed Pre-registration
                          140
 140

 120

 100
                                                 Candidates commenced
  80
                                                 Candidates withdrawn
                                          56
  60                                 50          Candidates completed
                                42
                                                 Candidates in progress
  40

  20

   0
                  1              2
Totals to May 2008
1,376 support Workers (1,531)
    NHS Lanarkshire Support workers - total numbers
     654

                             531

                                            Qualified to Level 2
                                            Qualified to Level 3
                                            Withdrawn
                                            Still to develop
                     148

             43
                                                                              Appendix 9


                     NMAHP Support Workers Induction Process
                                   October 2009
Introduction
NMAHP* support workers in NHS Lanarkshire have a three stage interlinked
induction process:
   1. Completion of NHS Lanarkshire‟s Corporate Induction Programme in the first
       two days of employment
   2. Completion of a local induction process within the first week of employment
   3. Attainment of the national mandatory Induction Standards and issuing of the
       Healthcare Support Workers Code of Conduct within the first three months of
       employment.


This document concentrates on the second part of the above. This part is absolutely
pivotal in connecting the first with the third but more importantly in demonstrating
the welcome to and support of NHS Lanarkshire for its NMAHP Support Workers.


Information on the first part can be found on Firstport and information on the third
part will be available in 2010.


This second part supports the implementation of the NHS Lanarkshire Induction
Policy which states that the key responsibility for inducting a new member of staff
remains with the line manager. The local induction process supports new employees
by making them aware of their role and responsibilities and of the standard of care
that is expected from them. It also raises awareness of support mechanisms accessible
to these new employees while they are employed by NHS Lanarkshire.


Completed local inductions should be retained by the support worker, copied to their
personal file and reported as evidence within the SCN/TL objectives (section 3.5).


Local induction incorporates three elements: general orientation; introduction to care
processes; learning and development.


* NMAHP = Nursing, Midwifery and Allied Health Professions
   General Induction           Date   Provided by
Welcome       to     the
ward/team/department

Complete Start Form and
collect/deal   with   any
outstanding documentation

Explain purpose of this
local induction

Ensure issue of identity
badge    and     uniforms
(where appropriate)

Orientate to local site
 Fire safety procedures
 Toilet facilities
 Dining facilities

Introduce to local team
and other key contacts and
services

Explain       organisational
policies on uniform, dress
code, infection control,
hand               hygiene,
confidentiality,         no
smoking

Explain shift patterns,
sickness     procedures,
annual and other leave
processes

Explain      use     of
communication equipment
 Telephones
 Computers
 Paging systems
     Providing Care           Date   Provided by
Explain the care ethos of
the team, issuing the Care
and Compassion Guidance

Introduce     to   patients
explaining their healthcare
needs and how these are
met     emphasising     the
importance of:
 Enhancing the patients
    experience
 Providing safe and
    effective care
 Involving carers

Demonstrate the key tasks
of the person‟s post
showing how they should
be delivered and reported
upon especially:
 Patient assessment and
   communication
 Food       fluid    and
   nutrition
 Infection control
 Documentation of care
      Learning and                   Date                    Provided by
      Development

Discuss Job Description

Explain KSF Post Outline
and PDPR process
nominating KSF
Reviewer*

Issue Personal
Development Portfolio

Introduce to Mandatory
Induction Standards,
nominating Work Place
Supervisor*

Identify and arrange
participation in appropriate
level of training in:
 Life support
 Moving and handling
 Site fire safety
 PAMOVA
 Child protection/
    vulnerable adults
 Disability awareness
 Equality and diversity
 Hand hygiene
 Other (specify)




* Ideally these should be the same person and one who can work alongside the
support worker for a substantial part of at least the first three months in post
                                                                           Appendix 10


                                                                 Template
                           NHS Lanarkshire
  Quality Assurance Framework and Assessment of Service Requirements for
   Training and Development Programmes for NMAHP Support Workers

      Document to be completed and submitted to Christine Watson (PDC)

Outline of service/role development or required learning programme




Rationale for service/role development or learning programme(Key drivers
(Strategy/Policy); Corporate Objectives; Organisational Values; Health needs; Other
(specify).




Names of Service Lead/Line Manager and area/department




Details of proposed development and/or learning programme

Aim(s)




Learning outcome(s)
(must reflect service
need      and     job
description)


Target group and
rationale  (include
total     numbers,
numbers per session
and frequency of
sessions)
Outline              of
learning/development
needs             (e.g.
communication, vital
signs, dressings)

Suggested    Delivery
method(s)




Other     Benchmark
standards (specify)




How is impact of the
development/learning
to be assessed before,
during and after the
learning?

How will the impact
on service be
evaluated and
reported?


How will attendance
be recorded, reported
and certificated?




Resources (Detail all associated costs/funding stream(s) and how these are being met,
for example, how is the programme to be funded? will there be any backfill (for
participants and their supervisors)? If a qualification is expected such as SVQ Level
2/3 or other, how will this be funded? What support is available from the area? What
support is required from PDC?)
Submitted by:

Name:
__________________________________________________________________

Contact details:
___________________________________________________________

Date:
___________________________________________________________________


Details of Agreement reached:




Signature of Director of NMAHP Practice Development
Date

				
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posted:10/6/2011
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