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					CERTIFICATE OF HIGHER EDUCATION
          PROGRAMME
               TUTOR HANDBOOK

                      2010-2011




                   Adult and Continuing Education
    University of Glasgow, St Andrew’s Building, 11 Eldon Street
                          Glasgow G3 6NH
CONTENTS

The basics:
Welcome
Things you and the students must know
Semester dates
Staff associated with the CertHE programme

1     You and us
1.1   Staying in contact
1.2   Tutor contracts
1.3   Tutor training
1.4   Tutors’ room
1.5   Expenditure
1.6   Information on travel and parking
1.7   Catering facilities
1.8   Sport & Recreation Service

2     Practical information to help you run your course
2.1   Class registers
2.2   Photocopying
2.3   Copyright matters and library digitisation service
2.4   IT facilities for tutors
2.5   Audio visual-IT technology
2.6   The library
2.7   Obligations under the Data Protection Act 1998
2.8   Equal opportunities statement
2.9   University policies and regulations

3     Working with students
3.1   Student enrolment and ID cards
3.2   Study skills and strategies
3.3   Library facilities for students
3.4   IT facilities for students
3.5   Support for students with disabilities
3.6   Field trips
3.7   Student discipline
3.8   Safety

4     The Scottish Credit & Qualifications Framework (SCQF) and
University awards
4.1   Credit ratings and levels
4.2   The Certificate of Higher Education
4.3   Credit transfer
4.4   Preparation and applications for full-time study
4.5   Part-time study elsewhere in the University
5     Assessment of students’ work on credit-bearing courses
5.1   Instructions to students
5.2   Regulations
5.3   Plagiarism
5.4   Giving students feedback on their assessed work

6     Grading
6.1   The code of assessment
6.2   Criteria for grading

7     Administration of assessment
7.1   Exam arrangements
7.2   Submitting your grades and records
7.3   Deadlines and extensions
7.4   Attendance
7.5   Examination boards
7.6   External Examiners
7.7   Notification to students of results
7.8   Re-sit examinations
7.9   Exchange students’ assessment

8     Feedback mechanisms
8.1   Purpose and forms of evaluation
8.2   Annual programme monitoring
8.3   Student staff representative group
8.4   Student complaints

9     Course publicity and marketing
9.1   The brochures
9.2   Course documentation
9.3   Specific course advertising
               Welcome to session 2010-11
Thank you for teaching on our CertHE programme. Your commitment and
enthusiasm is invaluable to the success of the programme, and we are
indebted to you for all the positive support and encouragement you offer to
the students on your courses.

The tutor handbook aims to give you the essential information you need.
Please take a little time to familiarise yourself with its contents.

These are things you really need to know:

How to complete Form E (final record of assessments). See (7.2).

What to do with your class register (see (2.1)).

If you change course dates, or any other arrangements, make sure Agnes
knows.

These are the things that you must tell your students:

What must they do to get a grade? They must do a minimum of 75% of the
assessed work (in some cases 100% - check with your subject specialist if in
any doubt).

The severe University penalty policy for late work has been modified in order
to make it more appropriate for part-time students. CertHE students should be
penalised by one sub-grade for each 24 hours by which the work is late. You
can grant extensions for one week. See (7.3) for details.

The exam dates, as soon as you know them, and coursework deadlines,
should be passed on to students by you.

Alert students to the fact that Registry no longer post out to students the grade
outcomes for their courses; they will have to look them up on webSURF. Full
information on how to do this is given in the student handbook, but students
should be aware of this at an early stage so they can practise accessing their
University account and make sure their passwords are kept up to date.
Contact details

DACE
University of Glasgow
St Andrew’s Building
Eldon Street
Glasgow G3 6NH

Tel: 0141 330 1822
Fax: 0141 330 1821
Email: dace-query@educ.gla.ac.uk
Web: www.glasgow.ac.uk/dace/index.html


Office hours

General:              Monday to Friday          8.45-16.45

Information Centre
(during semesters):     Monday to Thursday      8.45-19.30
Friday                                          8.45-16.45
Saturday                                        9.30-13.30

Semester dates 2010-11

Semester one

      Teaching period:
      Monday 20 September to Saturday 4 December inclusive

      Exam period (relevant for courses taught only in semester one):
      Monday 6 December to Friday 17 December

Semester two

      Teaching period:
      Monday 10 January to Saturday 26 March
      (N.B. Easter vacation Monday 28 March to Saturday 16 April inclusive)

      Revision period:
      Monday 18 April to Saturday 23 April

      Exam period:
      Monday 25 April to Friday 20 May (most exams held before 7 May).

If your teaching dates fall outwith the teaching periods outlined above, please
ensure that your subject specialist is aware of this, and that you have made
appropriate room booking arrangements with Agnes Mackenzie.
Examining Boards

Most Boards will be held during June; exam boards for semester one courses
will be held in January/February. Results will be posted on
www.webSURF.gla.ac.uk shortly afterwards.

Staff associated with the CertHE programme

Programme Co-ordinators
Robert Hamilton is in overall charge of the programme for courses for credit.
The member of academic staff with responsibility for the CertHE programme
is Dominic McCafferty.

Robert Hamilton
Tel: 0141 330 1842
Email: robert.hamilton@glasgow.ac.uk

Dominic McCafferty
Tel: 0141 330 1803
Email: dominic.mccafferty@glasgow.ac.uk

Subject Specialists
The appropriate subject specialist is likely to be your main point of contact for
all academic matters during the year. He or she may arrange to visit your
class during the course of the year. If this is the case, you will be contacted
by them beforehand. A list of subject specialists is shown below and you are
encouraged to contact these members of staff directly if you require advice
about any academic question concerning your course.

 COURSE                                             DETAILS OF ACE CONTACTS

 History courses                                    Robert Hamilton:
                                                    0141 330 1842
                                                    robert.hamilton@glasgow.ac.uk
 Philosophy courses                                 Keith Hammond:
                                                    0141 330 1846
                                                    keith.hammond@glasgow.ac.uk
 The learning society                               Lesley Doyle:
                                                    0141 330 4699
                                                    lesley.doyle@glasgow.ac.uk
 All literature and all creative writing courses    Paul Innes:
                                                    0141 330 1858
                                                    paul.innes@glasgow.ac.uk
 Languages other than English and Latin             Liam Kane:
                                                    0141 330 1854
                                                    liam.kane@glasgow.ac.uk
 Introduction to composition and structure of the   Mike Keen:
 earth                                              0141 942 1172
                                                    michael.keen@talk21.com
 Life sciences and Popular music                    Dominic McCafferty:
                                                    0141 330 1803
                                                    dominic.mccafferty@glasgow.ac.uk
 All Egyptology courses, Classical Greek         Angela McDonald:
 Civilisation, Latin                             0141 330 4581
                                                 angela.mcdonald@glasgow.ac.uk

 Astronomy                                       Alec MacKinnon:
                                                 0141 330 1857
                                                 alec.mackinnon@glasgow.ac.uk
 All practical and visual art courses, and art   Maureen Park:
 therapy.                                        0141 330 1845
                                                 maureen.park@glasgow.ac.uk
 Psychology courses                              To be appointed. Refer to:
                                                 Dominic McCafferty:
                                                 0141 330 1803
                                                 dominic.mccafferty@glasgow.ac.uk


Guidance Officer
Every student has the opportunity to consult Irene Vezza, the Guidance
Officer. Her role is to advise students on academic matters, such as planning
a future course of study from the available options, or any other issue
affecting them on the course such as finance or career development. Tutors
are expected to discuss more immediate difficulties or worries raised by
students about their participation in your course.

Irene is available at various times during the week throughout the session,
including evenings. You are encouraged to advise any student seeking such
advice to make an appointment with the Guidance Officer. She will inform you
if she is able to be available for students after class.

Students are not required to consult with Irene but may find it useful to do so if
they are planning to take their studies, on a part-time or full-time basis, further
forward at the University.

Students on CertHE courses whose attendance has lapsed should be referred
to the Guidance Officer. Please forward their names to Irene; she will
endeavour to contact them and discuss any problems they might be having
with regard to their attendance. Also, please refer to Irene students who have
enrolled on your class for the third time, for advice on progression.

Irene Vezza
Tel: 0141 330 1823
Email: irene.vezza@glasgow.ac.uk

Support from administrators and secretarial staff
Claire Wylie is the administrator responsible for regulations and procedures
involved in the credit bearing programme.

Tel: 0141 330 1825
claire.wylie@glasgow.ac.uk
Laureen Guthrie works in the CertHE office, and her hours are Monday and
Tuesday 8.15-16.15, Wednesday to Friday 8.30-16.30. She will be your usual
first point of contact and will try to help you with any practical problems or
queries, or pass on information to you.

Tel: 0141 330 1822
Email: laureen.guthrie@glasgow.ac.uk

The Information Centre will be staffed in the evening until about 19.30, and on
Saturday mornings. Clare Robertson manages the Centre during the day and
on some evenings.

Clare Robertson
Tel: 0141 330 1835
Email: clare.robertson@glasgow.ac.uk

Agnes Mackenzie is the secretary responsible for making and changing
accommodation arrangements. It is essential that Agnes is involved in any
room booking arrangements, otherwise you and your students may find the
room unavailable or the building shut. Tutors should also advise Agnes of
equipment requirements including equipment that isn’t normally part of the
standard facilities within a central teaching room on campus. Equipment
requirements should be advised, preferably at least one week, in advance of
the date required.

Agnes Mackenzie
Tel: 0141 330 1851
Email: agnes.mackenzie@glasgow.ac.uk

If you experience any serious problems associated with your teaching
accommodation, for example inadequate heating, the size of the room etc.
you should contact Helen McWhirr, Administrator. Helen also oversees the
enrolment process.

Helen McWhirr
Tel: 0141 330 1831
Email: helen.mcwhirr@glasgow.ac.uk

The person who handles tutor contracts and payments is Andrea Carr.

Andrea Carr
Tel: 0141 330 1841
Email: andrea.carr@glasgow.ac.uk
1.     YOU AND US


1.1    Staying in contact
1.2    Tutor contracts
1.3    Tutor training
1.4    Tutors’ room
1.5    Expenditure
1.6    Information on travel and parking
1.7    Catering facilities
1.8    Sport & Recreation Service


1.1    Staying in contact

Your details
It is very important for us to be able to contact you. We may need to send on
course materials, revised details of course arrangements, class times etc. If
you change your address or phone number, please contact Andrea Carr
(andrea.carr@glasgow.ac.uk). It is essential that we have a work and/or home
telephone number where you can be easily contacted. We will not reveal your
home telephone number to students.

If you are ill
If you are unable to take a class due to illness or other adverse
circumstances, please contact the Information Centre at the earliest possible
opportunity. We will then endeavour to contact each student in your class if
the class has to be cancelled. The subject specialist with responsibility for
your course will discuss with you in due course what alternative arrangements
will be made to make up for the missed class.

1.2    Tutor contracts

Your contract will refer you to the staff handbook on the web
(www.glasgow.ac.uk/services/humanresources/staffhandbooks/acad/ /). The
handbook gives full information on your terms and conditions, and the facilities
available to you.

Although there will be variations in tutor contracts, generally for every hour
you teach, you will be paid as if it were two hours; with the extra hour to cover
preparation and marking. Aside from this, tutors who have a heavy
assessment load will be paid extra at the end of the year, and tutors who have
to mark resits will be paid a blanket fee per resitting student.

Members of staff who wish an identity card should drop in to Human
Resources between 10.00 – 11.00 on Tuesdays and Fridays. You do not
need to phone for an appointment but please note, you need your staff
number before you come and you must have a contract from Human
Resources or you will not be allowed a card. Your staff number appears on
your payslip. The staff identity card can be used to gain access to the Library
and the Sport and Recreation Service.

Please note that some tutors, such as those teaching day-schools or who
choose to be treated as self-employed, will be paid through the fees system,
and the above information about contracts and cards does not apply.

1.3    Tutor training

In addition to tutor training offered by us, you are eligible to attend workshops
and training sessions run by the University’s Staff Development Service (0141
330 6977 or www.glasgow.ac.uk/services/staffdevelopment/), IT Services
(0141 330 4800 or www.gla.ac.uk/services/it/forstaff/training/) and the
Learning & Teaching Centre (0141 330 4864 or
www.gla.ac.uk/services/learningteaching/).

1.4    Tutors’ room

Shared accommodation for use by tutors is available in the St Andrew’s
Building in room N307. This is in the North Wing. Access is by security code;
the code can be obtained from the Information Centre (0141 330 1835). You
are encouraged to make use of this resource and its facilities in preparing
your work (see also (2.4) IT Facilities for Tutors).

1.5    Expenditure and postage

Except for postage, tutors are not permitted to incur any commitments on
behalf of the programme or the University without the prior approval of Dr
Robert Hamilton. Requests to raise orders must be made through the area
organiser or subject specialist and the University will recover from tutors any
costs which are incurred without prior authorisation.

If any material is being posted by you back to us, you can use one of two
methods. There is a freepost address; please ask Laureen for the code if you
wish to use this but note that it can be slow and unreliable, and cannot be
used if you want to use recorded delivery. The alternative is to pay for the
postage yourself, and to send the receipt to Andrea, who will arrange for you
to be reimbursed, which can take a little time.

1.6    Information on travel and parking

The University campus is easily reached by public transport using the bus,
underground or train. Bus service 44 runs from the City Centre.

Parking meters are installed in most of the streets surrounding the University,
including the St Andrew’s Building. Directly outside the Building, the spaces
are metered until 18.00. In Woodlands and around the Park area, it is metered
until 22.00.
Staff may purchase a parking permit for use in University car parks from
Central Services, at the Main Security Gatehouse.

Tutors who possess a blue badge should note that there are a limited number
of designated parking bays available in the small car park at the front of the St
Andrew’s Building. To register your requirement to use one of these bays,
please contact either Tom Young 0141 330 1840 or the Information Centre
0141 330 1835. Disabled parking spaces are also available elsewhere on the
University Campus.

1.7    Catering facilities

All staff and student facilities are available to you. You will find a catering
outlet in the main building (called One A, The Square) and the John McIntyre
Building. Both are near the main gate of the University. Other outlets are
found in the Boyd Orr and the Wolfson Medical School and the St Andrew’s
Building (see below). Gibson Street and Woodlands Road have several coffee
bars and restaurants.

The St Andrew’s Building’s cafeteria, selling snacks, sandwiches, baked
potatoes and pies during opening hours. The café also holds vending
machines which you will be able to access at all times. The café will be open
until mid-afternoon Monday and Friday.

Also in the St Andrew’s Building is the Gallery café, a small room with big
windows overlooking the front of the Building, with vending machines, tables
and chairs. This is located beside the lift in the North Wing, level 4, near our
offices and the tutor room.

1.8    Sport and Recreation for tutors

You are entitled to access to Sport & Recreation facilities. Details, and
membership costs, are available at www.glasgow.ac.uk/services/sport/
2.     PRACTICAL INFORMATION


2.1    Class registers
2.2    Photocopying
2.3    Copyright matters and library digitisation service
2.4    IT facilities for tutors
2.5    Technical support in using audio-visual equipment
2.6    The library
2.7    Obligations under the Data Protection Act 1998
2.8    Equal opportunities statement
2.9    University policies and regulations


2.1    Class registers

All CertHE tutors taking classes in the St Andrew’s Building are asked to
collect their class register from the Information Centre before their class, and
return it there after the class.

For those taking classes outside of the St Andrew’s Building, please keep
class registers safely. Please note that we are likely to contact you about
student attendance at intervals during the year.

Kindly maintain an accurate record of students’ attendance on these
registers.

For tutors in the St Andrew’s Building: If there are students in your class
whose name is not on the register, please note their name on the register, and
check with them that they have enrolled.

For tutors outwith the St Andrew’s Building: If there are students in your class
whose name is not on the preliminary list sent to you at the start of semester,
please note their name and check with them that they have enrolled. If their
name still does not appear on the class list sent to you in week 3 or 4, please
alert Angela Collins or Steven Campbell in the Enrolment Office (tel 0141 330
1813/1859). Once you have the second class list, please return the
preliminary list to the Enrolment Office. You can request an up-to-date class
list at any time from the Enrolment Office.

You can also ask for a class list which includes student addresses, if this is
necessary to you in order to run the class efficiently. Note however that, under
the Data Protection Act, this information must be kept confidentially.

Before you hand in the registers after the last class, you may need to make a
note of each student’s attendance so that you are able to complete Form E
(final grade sheets) with final student outcomes (see (7.2) below).
2.2    Photocopying

There is a photocopying machine situated in the tutors’ room in the North
Wing of the St Andrew’s Building (N307). The photocopier can be used by
inputting the appropriate pin number, which varies depending on what you are
photocopying. A list of pin numbers is available next to the photocopier,
together with advice on what to do if you meet with photocopying problems.

There should always be a supply of paper by the photocopier; please contact
the janitors if it has run out. If you need any acetates for use with overhead
projectors, or if toner or staples need replacing, please see Steven Campbell
in N402.

Alternatively, we can help with photocopying for your course if the Information
Centre is given two weeks’ notice of what you require. Please leave your
photocopying at the desk (or email it to dace-query@educ.gla.ac.uk) with
clear instructions on what you need. If you are not able to give this amount of
notice, we will not be able to guarantee that the copying is completed in time.

2.3    Copyright (UUK/SCOP Higher Education Licence)

The University of Glasgow has signed a blanket photocopying & scanning
licence from the Copyright Licensing Agency (CLA) to enable staff to provide
printed and online course materials. The Copyright Licensing Agency have
provided www.glasgow.ac.uk/media/media_136137_en.pdf which can be
used alongside these pages.

Photocopying: Copies may only be made from Licensed Material, published
in the UK or the Mandating Territories (which include most English-speaking
countries and Europe), apart from items in the list of excluded categories and
excluded works
www.cla.co.uk/licences/excluded_works/excluded_categories_works/. US
works may also be copied with the exception of any works published on the
CLA's List of Excluded US Publishers.

It does NOT cover the following Categories of works: (i) printed music
(including the words); (ii) maps, charts or books of tables; (iii) texts of public
examination papers whether published individually or in collections; (iv)
workbooks, work cards and assignment sheets; (v) privately owned
documents issued for tuition purposes and limited to clientele who pay fees;
(vi) bibles, liturgical works, orders of service; (vii) newspapers; (viii) industrial
house journals and other free publications primarily for employees of
commercial businesses, industrial undertakings or public services; (ix) any
work on which the copyright owner has expressly and prominently stipulated
that it may not be copied under the Licence.

You may make only enough copies to ensure that each student and teacher
involved in the course has one copy. Special provisions apply to copying for
partially-sighted persons.
Limits apply to how much may be copied. In relation to any one course of
study: the greater of 5% of any published edition, or:
   • in the case of a book, one complete chapter.
   • in the case of an article in an issue of a serial publication or in a set of
       conference proceedings, one whole article.
   • in the case of an anthology of short stories or poems one short story or
       poem not exceeding 10 pages in length.
   • in the case of a published report of judicial proceedings, the entire
       report of a single case.

Multiple Copies may be made from a Copy (ie not directly from the printed
work) PROVIDED THAT (i) the University owns the printed work, or (ii) the
copy has been obtained copyright-fee-paid from the British Library Document
Supply Centre (or similar service) with the cover sheet attached; or (iii) you
have the permission of the copyright owner in writing and can produce it on
request.

Scanning. As only designated staff members are permitted to scan
under the terms of the licence, all requests for scanning to be carried
out must be directed to the Online Course Materials Service,
www.glasgow.ac.uk/services/library/gethelp/academicstaffsupport/onlinecours
ematerialsservice/

What does the licence allow?

The licence allows scanning of extracts for teaching purposes to staff and
students on a particular course of study for the duration of the course, via a
secure network.

   •   Scanning is permitted from books and journals published in the UK &
       US except from those listed among the ‘excluded works’ on the CLA
       website.

The work must either be owned by the University Library, otherwise a
copyright fee paid copy must be obtained.

   •   The scanned work will be made available through the Course Materials
       section on the library web pages.
   •   Please note that access to the online course materials is not
       available via the library catalogue.

Users registered for the specific course may view, download or print the item.
Access is permitted by a unique course password provided by the library.

Lecturers should note that the password for access to digitised extracts
should only be given to students registered on the specific course.
Licence restrictions

Limits apply to how much may be scanned. In relation to any one course of
study: the greater of 5% of any published edition, or:
   • in the case of a book, one complete chapter.
   • in the case of an article in an issue of a serial publication or in a set of
       conference proceedings, one whole article.
   • in the case of an anthology of short stories or poems one short story or
       poem not exceeding 10 pages in length.
   • in the case of a published report of judicial proceedings, the entire
       report of a single case.

A scanned extract must maintain the structure, layout and authenticity of the
original, therefore digital manipulation of any kind is not permitted except to
make the copy accessible to users with visual impairments.

Each scanned extract must include a copyright notice stating the course it is
scanned for and the details of the original from which it is taken.

Works already available in digital format may not normally be scanned.

Scanning for personal use is not covered by the license.

Access to scanned items will be removed at the end of the course. If the item
is required in further years a separate application must be made.

Please note the making of Digital Copies is not intended to substitute for the
purchase of an original published edition (either printed or electronic) or the
commissioning of an original artistic work.

If you wish to make arrangements for digital copies to be prepared for you
contact the Online Course Materials Service.

Further information about the rights, restrictions and obligations associated
with scanning under licence are outlined on the Online Course Materials
Service web pages:
www.gla.ac.uk/services/library/gethelp/academicstaffsupport/onlinecoursemat
erialsservice/step-by-
stepguideforlecturersusingtheonlinecoursematerialsservice/ and on the CLA
website (www.cla.co.uk). Library staff will also be happy to assist.

Digitising of materials not covered by the CLA licence

See
www.glasgow.ac.uk/services/library/gethelp/academicstaffsupport/onlinecours
ematerialsservice/digitisingofmaterialsnotcoveredbytheclalicence/
Contact

Online Course Materials Service
Email: eresources@lib.gla.ac.uk

2.4       IT facilities for tutors

Access to networked computing facilities is available for tutors in the Tutor
Room (N307, St Andrew’s Building), and in the teaching rooms. Tutors will be
required to obtain a login id (GUID) and password from IT Services and must
complete a registration form in order to do this. Forms can be obtained from
Claire Wylie (claire.wylie@glasgow.ac.uk). It is not necessary to re-register
every year and if you have already registered, your registration should still be
valid.

The University is tending towards using only university email addresses in
communicating with staff and we are likely to be adopting this pattern at some
point. If you are already registered with Computing Services and have a login
and password an email address will have been set up for you. Holding a
University email address will enable you to be kept up-to-date with news, ad
hoc reminders about events, and other information.

Please contact IT Services Help Desk on 0141 330 4800 if you experience IT
related problems such as logging-in, accessing e-mail and reporting
computing faults. Replacement ink cartridges for the tutors’ printer may be
obtained from Eleanor Johnston, room N403B, St. Andrew’s Building.

2.5       Technical support in using audio-visual equipment

There is a range of audio visual-IT resources and support available to
academics and tutors in support of teaching and learning. These resources
and support include the following:

      •   co-ordinating, resourcing and maintaining audio visual-IT equipment for
          courses offered off-campus:
      •   providing specialist advice about types of equipment and developments
          in new technologies;
      •   providing training sessions and demonstrations on the operation of
          equipment including the St. Andrew’s Building central teaching
          accommodation and off-campus locations;
      •   assistance with the use of technology in developing presentations.

Equipment requests
Agnes Mackenzie is responsible for receiving requests for items of audio
visual-IT equipment. Equipment requests should ideally be submitted at
course proposal stage in order that, as far as practically possible, teaching
accommodation is appropriate to your requirements. Any additional equipment
requirements for teaching on-campus should be given to Agnes, preferably at
least ten days in advance of the date required.
Agnes Mackenzie
Tel: 0141 330 1851
Email: agnes.mackenzie@glasgow.ac.uk

Additional equipment requirements for teaching off-campus should be given to
Eleanor Johnston. Please ensure that additional requests are made well in
advance of courses starting to enable resources to be available.

Eleanor Johnston
Tel: 0141 330 1819
Email: eleanor.johnson@glasgow.ac.uk

Fault reports
The Audio Visual-IT Unit is responsible for providing and maintaining audio
visual-IT facilities within University central teaching accommodation. If
something goes wrong or a piece of equipment doesn't appear to work or is
missing please contact the janitor in the building in which you are teaching. If
you are teaching off-campus please contact Ken Mallard or Eleanor Johnston
at the earliest opportunity.

In-service training, specialist advice or support.
Please contact Ken Mallard to arrange a short training session or
demonstration on how to use audio visual-IT equipment, specialist advice or
assistance with the use of technology in developing presentations are
available.

Ken Mallard
Tel: 0141 330 1815
Email: kenneth.mallard@glasgow.ac.uk

IT Services also run a selection of training courses including Introduction to
using Audio Visual equipment and Electronic classroom voting systems
workshop. Visit IT Services’ web pages at
www.glasgow.ac.uk/services/it/training/teachingaidsincludingmoodle/ for
details.

2.6    The library

Tutors are strongly encouraged to view the library’s web pages where detailed
information on all aspects of the service can be found. In particular, the guide
for academic staff contains useful information -
www.glasgow.ac.uk/services/library/gethelp/academicstaffsupport/informationf
orstaff/

Your staff ID card (see (1.2)) will allow access to the library and you have full
borrowing rights and access to electronic material.
Please speak to your subject specialist if you would like books ordered for
your class.

Tutors are welcome to use the inter-library loan service but bear in mind that
the service is costly; please limit your requests to material related to your
teaching.

Maureen Park is our rep on the library committee
(maureen.park@glasgow.ac.uk, 0141 330 1845) and you may wish to alert
her to any problems or concerns.

Please see (2.3) above for details of copyright, and the library digitisation
service.

2.7    Obligations under the Data Protection Act, 1998

Any information you hold on students, whether written or on computer, is
subject to the Data Protection Act. This includes Class Register, students’
coursework and exam scripts. All such data must be kept private and secure,
not disclosed to any third party including other students, or used for any
purpose other than the administration of the course. All paperwork relating to
a course and which identifies individuals should be destroyed within six
months of the associated Exam Board.

Students must submit their coursework or exam scripts to you anonymously,
using their 7-digit ID number (this is also required by the University’s Code of
Assessment), and hand in separately a Declaration of Originality form (see
appendix D in the student handbook or www.glasgow.ac.uk/dace/students) If
students don’t know what their number is, please invite them to contact the
Enrolment Office. They need their University ID number, not their DACE
number which begins with D.

2.8    Equal opportunities statement

We are committed to equality of opportunity for all and seek to establish an
inclusive environment in which students’ educational aspirations are
recognised and supported regardless of age, disability, ethnicity or national
origin, gender, religion, sexual orientation or educational background. We
welcome a diverse student population and aim to ensure that all students
have the opportunity to benefit fully from participation in our courses. To this
end, we will seek to achieve and maintain a student body that broadly reflects
the communities within which it operates.

The University’s Equality and Diversity Policy can be found at:
www.glasgow.ac.uk/services/equalitydiversity/equalitydiversitypolicy/

2.9    University policies and regulations

Note that these are all covered in the University Calendar, which can be
accessed at www.glasgow.ac.uk/services/senateoffice/calendar/
3.     WORKING WITH STUDENTS


3.1    Student enrolment and ID cards
3.2    Study skills and strategies for effective learning by part-time adult
       students
3.3    Library facilities for students
3.4    IT facilities for students
3.5    Support for students with disabilities
3.6    Field trips
3.7    Student discipline
3.8    Safety


3.1    Student enrolment and ID cards (and withdrawal)

All students must enrol prior to starting on your class.

All students on the CertHE programme can have an ID prepared for them on
request which they will need to gain access to University facilities such as
computers and the library. Students should telephone to arrange for a card to
be produced. Cards can be collected from the Information Centre (students
are advised to telephone beforehand to make sure that their card is ready –
0141 330 1835), or they can ring this number to request that their card is
posted out to them.

If a student advises you that they are leaving the course, please ask them to
tell the enrolment office of their plans. If we do not hear directly from the
student that they are withdrawing, they will erroneously be recorded on the
University system as active students. Also, the exam board at the end of the
year will be obliged to return their course outcome to Registry as CR/credit
refused or I/Incomplete, which students may prefer not to have on their
transcript.

3.2    Study skills and strategies for effective learning by p/t adult students

We offer a couple of study skills workshops during the academic year which
are open to all students taking Certificate of Higher Education courses. Please
encourage interested students to attend these workshops, details of which are
supplied to students. Students can also approach Effective Learning Advisers
for one-to-one support (the School of Education’s ELA is Carol Collins, tel
0141 330 3485, or email studentlearning@gla.ac.uk). Finally, your detailed
feedback on students’ work will be a vital source of advice on these matters.

Your role in clarifying the commitment expected of students at different times
of the course is vital in helping them to plan how to integrate study with the
rest of their lives. Combining family and/or work and study commitments can
be difficult, bringing into play both organisational and time management skills.
A commitment to take up part-time study will inevitably have an impact on the
lives of partners and/or children.
Ensuring that your students are aware of the deadlines they are required to
meet at different points of the course is a key responsibility of a tutor.
Otherwise, it is likely that you will encounter students who have difficulties in
meeting deadlines for course assessments. Although provision is made for
extensions where good cause can be shown, it is vital in helping them plan
how to integrate study with the rest of their lives. Severe penalties are now
imposed on students who fail to meet deadlines, without agreeing an
extension with you prior to the deadline date. You should explain to students
the consequences of their not submitting work by an agreed deadline may be
that they will not receive a grade for the course. Students are required by
University regulations to submit a minimum of 75% by weighting of course
assessment in order to be eligible for a grade (for some courses the minimum
is 100%; please check with your subject specialist if you are in any doubt).

3.3    Library facilities in the University

Location. The Library is situated in Hillhead St., beside the Hunterian Art
Gallery, in the centre of the University. Entry is by a valid staff card.

Welcome Desk, Level 2. Please ask here if you have general enquiries
regarding any aspect of the library service. Staff there will be happy to give
advice, or to direct you to the appropriate specialist Subject Librarian. A list is
available here:
www.glasgow.ac.uk/services/library/gethelp/subjectlibrarians/

Help and advice
You and your students are strongly encouraged to view the library’s web
pages where detailed information on all aspects of the service can be found.
In particular, new students could look at:
    • How do I? – basic library tasks and services -
        www.glasgow.ac.uk/services/library/howdoi/
    • Library on Demand – short video clips -
        www.glasgow.ac.uk/services/library/libraryondemand/

(Copyright See (2.3) above)

3.4    IT facilities for students

IT Services has organised an Introduction to Basic IT Skills course for
students on CertHE courses, and they will be informed of this in a separate
flyer.

Students with ID cards will be able to check and amend certain information
that the University holds on them. Details of how to do this can be found on
any University computer displaying the websurf icon or students can go to
www.webSURF.gla.ac.uk.
Students who are seeking credit will need to familiarise themselves with
webSURF, as results are no longer be posted out to students. All students will
need to check their own University record in order to find their grade outcome.

There are various open access clusters of computers available to students
throughout the University, including within the St Andrew’s Building.

3.5    Support for students with disabilities

Irene Vezza (Guidance Officer) is the first port of call for students and their
tutors regarding disability issues. Other sources of help and advice are Claire
Wylie with regard to curriculum and course related matters and Helen
McWhirr who will seek to make appropriate accommodation and facilities
available to disabled students.

The new Equality Act which gained Royal Assent in April 2010, and will be
enforceable from October 2010, puts an onus on public authorities like
Universities to tackle disability discrimination in a practical way by introducing
policies that actively promote opportunities and so prevent discrimination
taking place. In order to fulfil this duty public authorities, including universities,
are required to have a Disability Equality Scheme which sets out action points
for the institution to work towards achieving within a given time-frame. These
targets and action points are annually reviewed and an impact assessment is
carried out every three years to ensure the institution is achieving its self-set
goals in the areas of disability equality. The University’s current Disability
Equality Scheme and Action Plan is available to view at: www.gla.ac.uk/des. It
covers the period December 2009-2012.

The Equality Act starts to come into force this October. To help people
prepare for the new law EHRC has published guidance and good practice on
what the Act will mean for employers, workers, service providers and service
users and this guidance is available online..

Staff should familiarise themselves with the Equality Act and its implications
for working with disabled students. The Equality & Human Rights
Commission's website is a useful source of information.
www.equalityhumanrights.com/

 Institutions are expected to advise staff about the Equality Act, but once this
obligation has been fulfilled, staff are deemed to be individually responsible for
their actions and behaviour.

It is unlawful to place a disabled student at a disadvantage. The learning
provider has to make reasonable adjustments to accommodate the student.

It is unlawful for an institution to discriminate against disabled people or
students by treating them less favourably than others.
Learning providers are required to make reasonable adjustments to provision
where disabled students or other disabled people might otherwise be
substantially disadvantaged. For example by:

   •   making provision for students requiring "auxiliary aids and services"
       (such as interpreters, lipspeakers, note takers etc).
   •   making sure that assumptions about what someone can or cannot do
       are not made, and decisions are not made based on these
       assumptions.
   •   ensuring that a disabled applicant has not been placed at a substantial
       disadvantage regarding obtaining a qualification or applying to gain a
       qualification in that unreasonable requirements have been advanced as
       necessary for entry or success.
   •   looking at how courses are advertised, and what is deemed to be a
       core course ‘competence standard’ in relation to courses
   •   ensuring that any reasonable adjustments are made and any course
       materials or general information is produced in a range of accessible
       formats as a matter of course.
   •   being familiar with what constitutes discrimination, including the new
       addition of harassment, which could mean ensuring that there are no
       throwaway discriminatory remarks made in class.

Disclosure
Students are encouraged in the brochure, and elsewhere, to disclose if they
have any educational needs or disabilities which will impact on their studies,
and/or their access/evacuation from the class venue. Please note that if a
student merely ticks on the enrolment form that they have a disability, this is
not disclosing that they have any disability related support requirements. We
will not act on this information alone. The disability question on the enrolment
form is there for HESA (Higher Education Statistics Agency) purposes only.
However the enrolment form has been amended to include a tick box where
students can request to be contacted by the Disability Service (DS) who will
then inform us.

There are likely to be many occasions when a student does not disclose on
enrolment that they have particular needs, and these will only come to light in
the classroom. Tutors should actively encourage disclosure on other
occasions, such as when discussing field trips or examination arrangements
with the class. Again, the name of any student should only be passed on with
their permission. If a student does not want their name passed on, the student
should be counselled that in such a case any appropriate support cannot be
put in place. However, if you feel that for some reason it is essential that
information is passed on, please contact Irene Vezza, or the Disability
Service.

Do not hesitate to contact Irene if there are difficulties in providing the
resources required or if any adjustments need to be made to the curriculum or
assessment.
Notwithstanding any of the above, tutors should bear in mind the anticipatory
mind-set that the Equality Act encourages, and consider ways in which they
could adjust their teaching and delivery so that many requirements can be
accommodated without the need for individual disclosure or special
arrangements. For instance, it is particularly helpful if your course material
was available on disc, then it could more easily be made available to students
who require copies prior to lectures, or it could be photocopied onto paper of a
particular colour, or made available in larger type, or prepared for Braille
transcription.

Reasonable adjustments
These are many and varied and are best negotiated with the students
themselves in conjunction with DS. Many students will have computing
facilities to assist their learning (such as readers or scanners) and/or support
workers who will act as facilitators. The students can advise you of these and
how they might best be used.

You could consider:

For visually impaired or blind students: providing handouts in large print,
making lecture notes/handouts etc available on disc, using an appropriate
background colour for handouts (eg yellow), facilitating the taping of lectures
(and making appropriate adjustments to where you stand/sit or how you move
about).

For hearing impaired or deaf students: positioning yourself to allow lip-
reading, not having your back to a window, providing lecture notes.

For students with mental health difficulties: allowing for reduced concentration,
a relatively high level of absence and high anxiety when expected to
contribute to discussion.

For students with mobility impairments: alternative arrangements to field trips,
consulting all students if any changes are proposed to teaching
accommodation or time of meeting.

Assessment and exam arrangements
If you think that an assessment method used for your course might
disadvantage a student because of their particular disability, and some
reasonable adjustment might be devised, please contact Irene to discuss.

Adjusted exam arrangements may be possible, for instance where students
need to use computers, or be given extra time to complete the exam, or make
use of readers or scribes. In such case, advance notice is ESSENTIAL. Every
endeavour will be made to find appropriate people for this work.

Irene should be advised of the need for different arrangements whenever it
would be helpful or practical to do so. She will always need to be advised in
the following cases:
if the course content/curriculum needs to be modified
if any changes are necessary to the assessment methods
if different exam arrangements need to be made

In any such case, it may be necessary to refer the matter to the Disability
Service.

Disability Service
Specialist support and advice is available to students from the Disability
Service. The Service will be the main source of information, advice and
practical assistance to students with disabilities during their time at the
University, and for their tutors. It can give advice on access, equipment, exam
procedure and applications for the Disabled Students’ Allowance (this extra
allowance is generally available to support full-time students and students
attending for the equivalent of 50% of a full-time course ie taking 60 credits
either within the CertHE programme or elsewhere in the University).

Tutors are encouraged to contact the Service directly for advice and
assistance.

In 2010-11 the DS is currently located at 69 Southpark Avenue, off University
Avenue and round the corner from Wellington Church, with accessible
appointment rooms in the Reading Room & Library. Opening Hours 9.30 till
16.30 Mondays-Fridays. Appointments outwith these times may be arranged
for those unable to attend an appointment during these hours. The telephone
number is 0141 330 5497 or email: disability@glasgow.ac.uk. The DS website
contains further details and useful information www.glasgow.ac.uk/disability
Students should make the DS aware of any particular access they require for
an appointment so this can be arranged.

Support in the library
There is a range of support available for disabled students in the library
including a fetching service. Please signpost students to the Disability Service
for further information: tel 0141 330 5497; fax 0141 330 4562; e-mail:
disability@gla.ac.uk

Assistive technology
The Disability Service can arrange evaluation and training sessions for
students who have assistive technology requirements. Specialist software
packages can be demonstrated and sampled, many of which are available on
the University network. Advice on training in assistive software is also part of
the service offered by the Disability Service. A loan pool of equipment is
available for students requiring this service. Please signpost students to the
Disability Service for further information: tel 0141 330 5497; fax 0141 330
4562; e-mail: disability@gla.ac.uk
3.6    Field trip information

In the first instance discuss your fieldwork with the appropriate subject
specialist or course coordinator.

Please complete a risk assessment form. This form gives guidelines as to
staff-student ratios and hazards involved under different circumstances. The
form can be downloaded as a pdf file
(via www.glasgow.ac.uk/dace/tutors/risk assessment.html) or can be obtained
on paper from Laureen Guthrie in the CertHE office. A copy of this form
should be returned to the subject specialist or Claire Wylie before the field
class starts.

Tutors should also ensure that each student completes a field course
participants’ form (also available via the web link given above, or from
Laureen) and the tutor should discuss any safety issues with students before
undertaking fieldwork. The tutor should read these carefully and carry these
forms during fieldwork for contact details in the event of an emergency.

The University’s Public Liability policy will cover students only if they are
injured or cause damage or injury, and only then if the University can be
proved to have been negligent. This is why it is so important to complete a risk
assessment form.

Please be aware that students on the field trip may have particular needs or
disabilities which should be accommodated whenever possible. The risk
assessment form asks tutors to consider this possibility and what steps they
would take to overcome any potential difficulty. Ideas and advice can be found
at: www2.glos.ac.uk/GDN/disabil/index.htm. Irene Vezza is the contact person
for any matters relating to student disability.

Any accidents or problems encountered during fieldwork must be reported to
either the CertHE office or the University immediately.

3.7    Student discipline

Occasionally, a student may be encountered whose behaviour, despite your
efforts, disrupts the class to an extent that other students cannot learn
effectively. When informal verbal intervention proves ineffective, the following,
more formal, procedures should be adopted. You should record, objectively
and briefly, in writing, examples of the student’s behaviour and the impact on
the class with evidence including the length of time for which the disruptive
behaviour continued, the amount of time that you, the tutor, had to spend
trying to deal with the student individually, or the amount of teaching time
lost. You should alert the programme co-ordinator or other staff who will
discuss the situation with you and recommend appropriate action.

In dealing with the situation, we will use the University’s Code of Practice on
Unacceptable Behaviour, which is in the University Calendar:
www.glasgow.ac.uk/services/senateoffice/calendar/, in the general section
p.68 XXXV.

All students are subject to the University’s Code of Student Conduct and other
relevant regulations which could lead to the imposition of one of a range of
penalties upon an individual whose manner or behaviour is considered
unacceptable. The Code can also be found at:
www.glasgow.ac.uk/services/senateoffice/calendar/.

Advise us (for example Dominic McCafferty or your subject specialist) at an
early stage if you are meeting with behavioural problems in any of your
students; do not feel that you have to handle the situation without support.

3.8   Safety

You must ensure that all students are aware of the routes to fire exits and
muster points, in case of an emergency evacuation. Please refer to the
instructions which are displayed locally.
4.     THE SCOTTISH CREDIT & QUALIFICATIONS FRAMEWORK

       (SCQF) AND UNIVERSITY AWARDS


4.1    Credit ratings and levels
4.2    The Certificate of Higher Education
4.3    Credit transfer
4.4    Preparation and applications for full-time study
4.5    Part-time study elsewhere in the University


4.1    Credit ratings and levels

All of the courses for credit in our programme have been allocated a number
of credits at a specified level. This means that they have been approved by
the University as being equivalent to the intellectual demands made by similar
courses offered to day-time students at the University.

The credit rating of your course is related to the notional student effort
required by an average student to successfully meet the intended learning
outcomes. Student effort includes all the time notionally spent by students in
learning activities related to the course including attendance at
lectures/seminars; reading and reflection; preparation and completion of
assessed tasks; visits and related field trips. For every 100 hours of student
effort, ten credits are allocated to the credit rating of the course. So, for
example, The Psychology of Addictions is a 20 credit course, indicating that
an “average” student would spend about 200 hours altogether on all academic
activities associated with the course.

The level of the course indicates its overall difficulty within the framework of
awards offered by Scottish Universities. Most CertHE courses are at level 1, ie
their level is the same as the level of difficulty of a first year undergraduate
course at the University of Glasgow. (Incidentally, because SCQF framework
starts with school level qualifications, University level 1 is known as level 7 on
SCQF.)

4.2    Certificate of Higher Education (Continuing Education)

The CertHE (Continuing Education) may be awarded to students who have
completed courses totalling at least 120 credits and with a grade point
average of at least 8.5 (see Code of Assessment, schedule A, reproduced
under (6.1) below). The CertHE may be awarded with merit or distinction. Full
details on this are in the University Calendar.

Several students on your course are likely to be working towards a Certificate
of Higher Education. A brief outline of the named awards and associated
courses are given below. See the separate CertHE prospectus or web
www.glasgow.ac.uk/dace/certHE/index.htm for further information.
A student must have taken courses worth 120 credits, with a minimum of 60
credits in at least two qualifying subjects.

NAMED AWARD               QUALIFYING SUBJECTS
Ancient Studies           Classical Civilisation, Egyptology, Latin
Creative and Cultural     Art Therapy, History of Art, Music, Visual Arts,
Studies                   Popular Music

Environmental             Astronomy, Environmental Studies, Geography,
Science                   Geology
European Civilisation     Classical Civilisation, Education, European
                          Languages, History of Art, History Subjects,
                          Literature Subjects, Music, Philosophy
Historical Studies        Classical Civilisation, Economic and Social History,
                          Egyptology, History of Art, Medieval History, Modern
                          History, Scottish History
Literary Studies          Classical Civilisation, Literature, Scottish Literature,
                          Drama
Scottish Studies          Gaelic, History of Art (specified courses), Scottish
                          History, Scottish Literature
Social Sciences           Economic and Social History, Education, Philosophy,
                          Psychology
Visual Arts               History of Art, Practical Art, Visual Arts, Art Therapy

Two further Certificates, in Creative Writing and Marine Mammal Biology,
require, in part, the successful completion of a particular group of
courses. There are specialised Certificates of Higher Education in Field
Archaeology, Drug & Alcohol Practice and (new for 2010) two Certificates in
Egyptology, all achieved through successful completion of a fixed set of
courses. From 2010, we also have a Diploma of Higher Education in Creative
Writing.

Details of courses in each subject area, available in a particular session, may
be obtained from the CertHE prospectus.

In some cases, students may also apply to join courses offered by other
University Faculties that would contribute credit towards the Certificate of
Higher Education. Courses deemed to be identical or overlapping may not
form part of a Certificate. In the first instance, students should contact Irene
Vezza (0141-330-1823) for advice on courses that correspond to the named
certificates outlined above.

4.3    Credit transfer

Students are able to transfer credit from other institutions to use towards a
Certificate of Higher Education, and further information on this is given in the
student handbook. The proposed credit transfer must be at an appropriate
level, no more than five years old (normally) and not used towards any other
final award. Conversely, students may find that they can transfer any CertHE
credit towards another University of Glasgow award, or award from another
institution.

4.4    Preparation and applications for full-time study

Any student wishing to apply for study on a full-time basis at the University of
Glasgow should make an application through the Universities and Colleges
Admissions Service (UCAS). Prior to this, they should arrange an appointment
with the guidance officer. Applications can only be made on-line
(www.ucas.ac.uk). The first deadline for applications is 15 January.

If students apply later than this, they run the risk that the College to which they
are applying may be already full so they are advised to contact the University
for advice as early as possible. Students who wish to make an application to
the University can also contact Dawn Porecki at the Recruitment and
International Office who can advise them further.

Dawn Porecki
Tel: 0141 330 3177
Email: dawn.porecki@glasgow.ac.uk

As well as the CertHE programme, there are Access to University
programmes. Further details on these are available from
www.glasgow.ac.uk/dace/access/index.html

4.5    Part-time study elsewhere in the University

Students are invited to study elsewhere in the University on a part-time basis,
as well as within the CertHE programme. Dawn is the contact for this too, or
students can look at the website: www.glasgow.ac.uk/part-timestudy/.
5.     ASSESSMENT OF STUDENTS’ WORK ON CREDIT BEARING

       COURSES

5.1    Instructions to students
5.2    Regulations
5.3    Plagiarism
5.4    Giving students feedback on their assessed work


5.1    Instructions to students

It is imperative that you give students clear written instructions as to what is
required of them in any particular assignment. Verbal instructions can often be
forgotten or misinterpreted. An explanation of the required task (e.g. “An oral
presentation of around 10 minutes, illustrated with up to 30 slide
transparencies, on a topic agreed in advance with the tutor”) and a reference
to the grading criteria that will be used should help students to perform at their
best. Students are encouraged (but not required) to submit word-processed
work.

At the start of the course student should already have the course information
sheet, written by tutors in conjunction with the subject specialist. Please
ensure that they do have this basic set of information on your course. This will
state the intended learning outcomes of the course as approved by the
School/College/University (ie the knowledge or skills you would expect
students to acquire as a result of their attendance and other work connected
with the course); a full written description of its assessment pattern (including
the proportion of the final grade related to each element).

Submitting coursework
Students should be reminded to submit their coursework scripts by ID number
in order to conform to the University’s Code of Assessment. They are asked to
submit two copies, unless told otherwise by their tutor – if you don’t need or
want that second copy please advise them accordingly. The coursework
should be given to you, not to the CertHE Office unless they are late (see
7.3)).

Students and tutors are requested to make use of the Declaration of
Originality Form. Please ask your students to complete the form and hand it in
to you along with their coursework. To preserve the anonymity of the
coursework, please ask them to hand this to you, or place them on a desk,
separately from the essay.

Length and legibility of coursework
Students should be advised about the stipulated length for written work or oral
presentations and the penalties which may be invoked if their work is
significantly under or (more likely) over the word limit. It is helpful to include an
allocation of marks for keeping to length or time in your assessment criteria
since that is usually sufficient to secure good practice in the group, particularly
if combined with a warning that submitting a longer piece than required or
running significantly over time will not earn a higher grade. In the case of oral
presentations, practice may be determined by the size of the group and the
nature of the task set. There may be a case for reducing the length of a more
substantial presentation where students must also submit notes or a written
paper for assessment separately; but any presentation of less than 10
minutes is likely to be meaningless, unless it is a report back on a specific
piece of reading. If legibility of the presentation is rewarded in your grading
scheme, avoid this influencing your assessment of the content.

Students are encouraged to submit their coursework in word-processed
format, but this is not required of them. Their handwriting must be legible, and
if costs are incurred in deciphering very poor handwriting, these may be
passed on to the student.

Practice assignments
Before asking students to submit any work that will be assessed for the
purpose of counting towards a final grade, it is valuable to provide an
opportunity for students to attempt a piece of work for practice (e.g. short
essay or exam). This will allow you to use diagnostic assessment of an
individual’s strengths and weaknesses. It will also be helpful where you are
attempting to make a judgement of a student’s abilities for the purpose of
writing a reference in support of an application for full-time study.

5.2    Regulations

A summary of the main regulations for the award of credit is outlined in the
student handbook. Students are also directed to where they can obtain the
University Calendar, which details the regulations applicable to our CertHE
courses and awards. The minimum requirement for award of credits is the
submission of at least 75% by weight of the course’s summative assessment
(including any examinations) but sometimes it is more than that; tutors and
students should be clear what is required, please check with the subject
specialist if there is any query. All such requirements should be included in the
course information sheet which all students should have at the start of the
class.

5.3    Plagiarism and references

Students are now required to state that their work is original by use of the
Declaration of Originality form (see (5.1) above).

You must not accept work from students that shows clear evidence of
plagiarism but you should also emphasise the importance of students
acknowledging sources or quotations. If you have grounds for suspicion that a
student’s work is plagiarised, you should seek advice from the appropriate
subject specialist on how to proceed. It is vital that at the early stages of a
course you advise students about using sources in a way that avoids
plagiarism.
The student handbook provides detailed guidance to students on how to avoid
plagiarism by acknowledging their sources with quotations and references. It
is normal practice to expect students to provide references in the text and a
bibliography using the Harvard method.

The following few paragraphs are a direct quotation from the University
Calendar regarding plagiarism:

       31.1 The University's degrees and other academic awards are given in
       recognition of a student's personal achievement. All work submitted by
       students for assessment is accepted on the understanding that it is the
       student's own effort.
       31.2 Plagiarism is defined as the submission or presentation of work, in any
       form, which is not one's own, without acknowledgement of the sources.
       Plagiarism includes inappropriate collaboration with others. Special cases of
       plagiarism can arise from a student using his or her own previous work
       (termed auto-plagiarism or self-plagiarism). Auto-plagiarism includes using
       work that has already been submitted for assessment at this University or for
       any other academic award.
       31.3 The incorporation of material without formal and proper
       acknowledgement (even with no deliberate intent to cheat) can constitute
       plagiarism. Work may be considered to be plagiarised if it consists of:
       a direct quotation;
       a close paraphrase;
       an unacknowledged summary of a source;
       direct copying or transcription.
       With regard to essays, reports and dissertations, the rule is: if information or
       ideas are obtained from any source, that source must be acknowledged
       according to the appropriate convention in that discipline; and any direct
       quotation must be placed in quotation marks and the source cited
       immediately. Any failure to acknowledge adequately or to cite properly other
       sources in submitted work is plagiarism. Under examination conditions,
       material learnt by rote or close paraphrase will be expected to follow the usual
       rules of reference citation otherwise it will be considered as plagiarism.
       Departments should provide guidance on other appropriate use of references
       in examination conditions.
       31.4 Plagiarism is considered to be an act of fraudulence and an offence
       against University discipline. Alleged plagiarism, at whatever stage of a
       student's studies, whether before or after graduation, will be investigated and
       dealt with appropriately by the University.
       31.5 The University reserves the right to use plagiarism detection systems,
       which may be externally based, in the interests of improving academic
       standards when assessing student work.

The University’s full policy on plagiarism is available in the Calendar at:
www.gla.ac.uk/services/senateoffice/calendar/ See ‘University Fees and
General Information for Students’.

5.4    Giving students feedback on their assessed work

Use Report Form D to convey written feedback to the student. Research
suggests that students learn more effectively from speedy feedback to their
writing. You are expected to return students’ work for assessment within two
weeks of its being submitted unless there are extenuating circumstances such
as personal illness. You should provide a clear indication to the student, by
the use of a grade, as to how well the work meets the standard required for a
course at the relevant level and provide detailed feedback to the student in an
appropriate format. Such feedback will need to be particularly sensitive to the
likely reactions of students.

Work should be graded anonymously, by two tutors, as far as is practicable.
Please discuss the issue of moderation with your subject specialist. You
should advise students to seek additional verbal feedback from you, if they
wish, after work is returned to them.

An external examiner has suggested that tutors use a different coloured pen
from the students, to highlight tutor comments to students and external
examiners alike. Red pen would be best avoided, where possible.

Normally, you will return the form D and the original marked-up coursework
back to the student yourself, and at some point in the session (either at the
end or through the year) a copy of the form and the work will be lodged with
either your subject specialist or the CertHE office.
6.     GRADING


6.1    The code of assessment
6.2    Criteria for grading


6.1    The code of assessment

Students’ performance and attainment should be graded in accordance with
the University’s scheme outlined below. You should give students a sub-grade
(e.g. A3 or B1) for individual pieces of work; the final outcome is also given as
a sub-grade. This final grade will be a composite of the grades weighted
according to the proportion that each contributes to the total assessment of a
student’s coursework and examinations (if any).

Associated with each grade are the grade points. The minimum grade point
average required to gain the CertHE is 8.5.

For language courses (stages 1-4), students who satisfactorily meet the
learning outcomes of the course will be awarded a grade D2 (ie 10 grade
points).
Code of Assessment (schedule A)

                             Aggrega-
Primary            Secondary
        Gloss                tion     Verbal descriptor
Grade              Band(a)
                             Score
A      Excellent   1         22       Exemplary range and depth of attainment of
                   2         21       intended learning outcomes, secured by
                   3         20       discriminating command of a comprehensive
                   4         19       range of relevant materials and analyses, and
                   5         18       by deployment of considered judgement
                                      relating to key issues, concepts and procedures
B      Very Good   1         17       Conclusive attainment of virtually all intended
                   2         16       learning outcomes, clearly grounded on a close
                   3         15       familiarity with a wide range of supporting
                                      evidence, constructively utilised to reveal
                                      appreciable depth of understanding
C      Good        1         14       Clear attainment of most of the intended
                   2         13       learning outcomes, some more securely
                   3         12       grasped than others, resting on a circumscribed
                                      range of evidence and displaying a variable
                                      depth of understanding
D      Satis-      1         11       Acceptable attainment of intended learning
       factory     2         10       outcomes, displaying a qualified familiarity with
                   3         9        a minimally sufficient range of relevant
                                      materials, and a grasp of the analytical issues
                                      and concepts which is generally reasonable,
                                      albeit insecure
E      Weak        1         8        Attainment deficient in respect of specific
                   2         7        intended learning outcomes, with mixed
                   3         6        evidence as to the depth of knowledge and
                                      weak deployment of arguments or deficient
                                      manipulations

F      Poor            1         5      Attainment of intended learning outcomes
                       2         4      appreciably deficient in critical respects,
                       3         3      lacking secure basis in relevant factual and
                                        analytical dimensions
G      Very Poor       1         2      Attainment of intended learning outcomes
                       2         1      markedly deficient in respect of nearly all
                                        intended learning outcomes, with irrelevant
                                        use of materials and incomplete and flawed
                                        explanation
H                                0      No convincing evidence of attainment of
                                        intended learning outcomes, such treatment
                                        of the subject as is in evidence being
                                        directionless and fragmentary
AU      AUDIT ONLY For students who regularly attend but choose not to undertake
                   assessment. We might also give this result to a student who had
                   successfully completed some assessment but deliberately chose not
                   to complete all work (e.g. some students submit coursework but do
                   not sit exams).
CR      CREDIT     Failure to comply, in the absence of good cause, with the published
        REFUSED    requirements of the course or programme; and/or a serious breach of
                   regulations. We will generally use this for full-time undergraduates
                   who are required to complete courses but have not done so, without
                   any explanation. We are likely also to give it to undergraduates who
                   have submitted less that the required minimum amount of assessed
                   work.
I       INCOMPLETE *NEW* We will give this result to students who appear to have
                   withdrawn from the course (but who have not notified us of this) or
                   whose attendance is minimal.
CW      CREDIT     Insufficient assessed work received from student to permit graded
        WITHHELD outcome. Opportunity for re-assessment available (as second
                   diet(b)).
MV                 Approved compassionate or certified medical absence. Students will
                   be offered opportunity for re-assessment (first diet(b)).
(a)The Secondary Band indicates the degree to which the work possesses the quality
of the corresponding descriptor.
(b) ‘first diet’ means that the sitting of the exam or the submission of the assessment
is seen as the student’s first attempt, ‘second diet’ means that it is the student’s
second go, and the first result (eg E2, or CW) remains on their record.

We offer the following guidance when assigning codes to students in your
class who have not completed the necessary assessed work:

AU (Audit only)
For students who regularly attend but choose not to undertake assessment.
We might also give this result to a student who had successfully completed
some assessment but deliberately chose not to complete all work (eg some
students submit coursework but don’t sit exams). Most of these students, who
are not working towards building credit, would prefer to be returned as AU
rather than be awarded their overall average grade, which is likely to be lower
than the grades achieved for the work they submitted. The Exam Boards will
welcome guidance from tutors, via Form E, as to which students fall into this
category.

CR (Credit refused)
This code is appropriate for students who have not submitted all pieces of
work, and who are seeking credit (such as mainstream undergraduates). It is
also likely to be used where no result is given by the tutor for a student.
Resits can be given, but not automatically.

*NEW* I (Incomplete)
From 2009-10 we are permitted to use this code to cover our part-time
students whose attendance has drifted away, who have made a minimal
attempt at coursework, and who are clearly not seeking credit or a resit. Its
main use is likely to be for those students who have simply ceased attending
but who have not notified us of this. Although it appears a less negative
outcome to CR, students would probably prefer not to have it on their
transcript so if you know of students who are withdrawing, please remind them
to tell us that they are doing so in order that we can take the course off their
transcript and no result (Incomplete or otherwise) will be recorded.

CW (Credit withheld)
If a student has only submitted some assessment (but not the minimum
required eg they have handed in coursework but not sat the exam) and you
believe that the student is seeking credit, give the CW outcome. The student
will normally be offered a resit as a second diet.

Resits
Tutors should try to advise Exam Boards, via Form E, as to when students
should be offered a resit, either as a second or first diet. Be aware that
Registry will cap the grade points for second diet results at 10. Tutors will be
paid a blanket fee of £10 for each student who resits.

6.2    Criteria for grading

All courses which use written, oral or practical performance as an assessment
strategy must have clear grading criteria. Tutors should draft these in advance
and, where relevant, agree them with the subject specialist concerned. You
should find the examples shown below helpful in drawing up a set of criteria
for the assessment, which should arise from the intended learning outcomes
for your course.

Criteria for other forms of assessment, such as art or music portfolios, should
be designed on the same basis as for written and oral work. By relating the
criteria to the intended learning outcomes of the course and the specific piece
of assessment, it should be possible to identify those aspects of student
performance that you wish to test.

For oral presentations, you should use a criteria sheet to record your
assessment of each student’s work. Whilst it cannot be moderated, it confirms
to external examiners that the assessment process was taken seriously.

It is suggested that you share, perhaps even negotiate, the criteria being used
to grade a particular piece of assessment with your students. This will help to
overcome the idea that the assessment of their performance is a subjective
matter. The criteria should be made explicit to students and your feedback
should be directly related to how well a student has performed against each
one.

On the web (please navigate from www.glasgow.ac.uk/dace/tutors/) you will
find a number of templates to help interpret the University’s grading schemes
for individual pieces of work submitted by your students for assessment. If you
are double marking students’ work with a colleague, you should ensure that
you are both interpreting the University’s criteria in the same way to arrive at a
final grade for a given piece of assessment. The grade criteria and the Code
of Assessment’s descriptors are there for your guidance, and you are able to
devise your own if you feel that it would be appropriate.

It is common for mature students who are returning to study after a
considerable break in their education to produce work in the range of grade D.
Such students will tend to show signs of promise in class situations, but will
encounter problems when asked to write essays, at least initially. It is
important that such students receive encouragement through detailed,
constructive feedback rather than a higher grade than their work really merits.
Do not upgrade a low grade on the basis of extenuating circumstances. If
students are having problems, an extension to the deadline may be made
available if the student is able to provide evidence of the cause of the
problem.

In the case of unseen examinations, we suggest that a less complex set of
criteria is more appropriate. Grade criteria used for examination answers are
generally similar to the equivalent grade descriptors for essay work, but tend
to be less exacting in relation to use of quotations and direct reference to
primary and secondary material.

Some guiding principles
You should expect students to perform at widely varying levels according to
their previous experience of study. Some students may lack confidence in
their abilities particularly at an early stage in their course. Do not take it for
granted that students already have the required skills in essay writing or
preparing oral presentations. Guidelines from yourself are helpful (eg planning
and structuring an essay or on using quotations and giving simple references)
as may be attendance at the study skills workshops organised by the CertHE
office. We also provide general advice to students on using their time,
reading, note-taking, writing essays, correct forms of referencing and
bibliography.

Students are expected to use references using the Harvard method since this
is something that would be required of them in higher level work. They should
acknowledge direct quotations in the usual manner.

Avoid using red ink in making any suggested changes and think carefully
before correcting spelling and grammar in a manner that might echo of
“school marking”.

Consider making global comments at the end to encourage as well as indicate
areas for improvements. This is particularly important if a grade is D or below.

If word length is one of your criteria, then indicate the importance you have
allocated to it and tell students if there are penalties for work that is severely
under/over length.
7.     ADMINISTRATION OF ASSESSMENT


7.1    Exam arrangements
7.2    Submitting your grades and records
7.3    Deadlines and extensions
7.4    Attendance
7.5    Examination boards
7.6    External Examiners
7.7    Notification to students of results
7.8    Re-sit examinations
7.9    Exchange students’ assessment


7.1    Examination arrangements

The date
The CertHE office will inform you of any proposed examination dates, which
will invariably be in the examination periods specified in the semester dates
given at the start of this handbook. You are asked to advise students of the
proposed date immediately it is made known to you as they may have to
make special arrangements to cover work or domestic commitments. Note
that you are also requested to invigilate this exam, and are asked to keep the
date clear. Students entitled to re-sit examinations will be advised of the
relevant dates by the CertHE Office. Please remind students not to book
holidays at times when such examinations are due to take place. If you
foresee any problem with the proposed arrangements (eg time for the exam)
or, after consultation with your students, you wish to suggest an alternative
date, please let the Office know so that this may be considered. As soon as
possible thereafter, we will send you a letter confirming the final dates for
examinations. You are responsible for passing this information on to your
students. The dates will also be posted on our website.

Examination papers
You will receive a request to send your proposed examination papers to the
CertHE Office by a specified date. You are normally asked for two papers:
one for the exam due to be held and one for any potential re-examination (if
not used, it can of course be recycled into a paper for the next session).
Papers will be typed by the Office to a standard University format. It is
essential that tutors adhere precisely to the examination specification in the
course proposal in terms of length and overall structure. Check any details
where necessary with your subject specialist or Claire.

You will receive draft versions of your exam papers. You must check them,
and sign and date them before returning them to the CertHE office by the
deadline given.
The deadlines for the 2010-11 session are:

10 November 2010 for semester one course exams
25 February 2011 for semester two and full session course exams.

All draft papers will be forwarded for approval to the member of academic staff
and external examiner responsible for the course. Please note the external
has the right to amend examination papers, and indeed submit questions for
inclusion into that paper.

Exam day arrangements
Please advise the CertHE office of how many students you are expecting to
sit the exam, and what if any special arrangements need to be made. Laureen
will ask you what sort of script books you wish the students to use. The exam
paper and script books will be provided at the exam venue or can be picked
up earlier in the day from the CertHE office. You will receive full instructions
about exam invigilation.

You will be able to take away the students’ scripts immediately after the
examination. All exam scripts must be graded and final course grades
assigned within a week from the date of the exam. Graded examination
scripts should be delivered to the CertHE office, either in person or by
registered post, so they can be forwarded to the external examiner.

7.2   Submitting your grades and records

Course work records
You must complete a coursework record form (Report Form D) for each piece
of work submitted by each student. The original with comments should be
returned to the student with the work and a photocopy of the marked-up essay
and Form D, plus the declaration of originality form, should be returned to the
CertHE office at the end of the course (or as discussed with your subject
specialist).

Examination grades
It is important that grading with comments is attached to examination scripts,
as external examiners may wish to see how you arrived at your grades.
Although these scripts are not normally returned to students, any student may
make a request under the Data Protection Act to see all material relating to
assessment, in which case the examination script will be released to that
student. Your comments should be written with that possibility in mind.

Final grade sheets (Form E)
Along with course work record forms you should return a final grade sheet
(Report Form E) for all members of the class, showing the grade awarded for
each piece of assessment (including any examination) and the overall, final
grade. Note that these Forms must include all students registered for your
course, not only those who submitted coursework. It should also include those
who attended regularly but did not submit coursework (usually returned as
AU) and those who ceased attending (normally I/Incomplete). If all students
are not accounted for, we will return the Form to you.

If you are unable to meet deadlines for the return of course work forms and
final grade sheets for any reason (e.g. exam scheduling, end date of your
class) please inform Dominic McCafferty.

The procedure in detail:

1.     A sub-grade or secondary band (eg B1, B2 or B3) should be allocated
       to each individual piece of assessed work and then recorded against
       the student’s name or ID number. There may be specific cases where
       individual pieces (e.g. multiple choice exams or language tests) are
       allocated a precise mark up to 100%, in which case you should discuss
       the conversion scheme to grades and grade points with your subject
       specialist at an early point in the academic year.

2.     For each result, note down the aggregation score associated with it
       (see the Code of Assessment above), then multiply that figure by the
       weighting (divided by 100). For example:

Assessment 1 (essay of 1,200 words), weighting 25%
Grade given to student                  B3
Aggregation score                       15
Weighted agg. score (15x0.25)           3.75

Assessment 2 (essay of 1,800 words), weighting 25%
Grade given to student                  B1
Aggregation score                       17
Weighted agg. score (15x0.25)           4.25

Assessment 3 (exam), weighting 50%
Grade                                       C2
Aggregation score                           13
Weighted agg. score (13x0.50)               6.50

               Final grade is grade C1
               3.75 + 4.25 + 6.50 = 14.50 (Grade B3)

If decimal is between 01 and 49 then round down but if between 50 and 99
then round up, if working with two decimal points, which is recommended (eg
14.49 = 14 but 14.50 = 15) to reach the final (primary) grade. Rounding to the
nearest integer should take place after adding up the aggregate scores.

We will set-up electronic Form E for each course and its students, and this
does all the calculations for you. We will liaise with you about this nearer the
time.
7.3     Deadlines and Extensions

The University is implementing a standard penalty policy across the institution
and tutors working with BEd students are required to use this. We have
adapted the policy for part-time CertHE students in the hope that this revision
makes the policy appropriate for them, and allows us to introduce it across the
programme in the interests of fairness and transparency - the original
motivation behind the University’s introduction of a standard policy.

The student handbook has details of the penalty policy but you are advised to
remind students of it when issuing essay lists or any other assessment task
that involves a deadline. You should include a specific date by which the
assessment should be submitted. This will usually coincide with the time of
your class. Please advise students that any work submitted beyond this
deadline should be handed the CertHE Office. We will then log the date and
time that the work was submitted before sending it to you for grading. You
should calculate the number of days that work has been submitted later on the
basis of when it was received by the Office.

CertHE students are advised in the handbook of the University penalty policy
as follows:

“Should written work be submitted after the deadline for submission, without
an extension being agreed, a penalty will be applied.

            •   one sub-grade (see schedule A) for each working day, or part of
                working day, that the work is late, for a maximum of ten working
                days
            •   work which is more than ten days late will be awarded grade H.

For example, if you are asked to submit a piece of work at a class starting at
7pm, but you actually hand it in the following morning, your work will be
penalised by one sub-grade (eg from C3 to D1). If you get the work in the
morning after that, it would be two sub-grades (or C3 to D2). If you are
submitting work beyond the deadline, you should hand it in to the CertHE
Office. Laureen will record the date and time, and send it to the tutor.”

You are able to grant extensions of up to five workings days (ie one week) to
students, if you are satisfied of their reasons for not being able to submit on
time. If the work is, or expected to be, more than five days late (due to serious
personal or family illness) extensions can be granted on behalf of the exam
board, but the student is expected to provide medical or other corroborating
evidence of their difficulties to the CertHE office. Please keep Laureen
informed of such cases.

The BEd students will work with the standard University policy:

“Should written work be submitted after the deadline for submission, without an extension
being agreed, a penalty will be applied.
            •   two sub-grades (see schedule A) for each working day, or part of working
                day, that the work is late, for a maximum of five working days
            •   work which is more than five days late will be awarded grade H.

For example, if you are asked to submit a piece of work at a class starting at 7pm, but you
actually hand it in the following morning, your work will be penalised by two sub-grades (eg
from C2 to D1). If you get the work in the morning after that, it would be four sub-grade (or C2
to D3). If you are submitting work beyond the deadline, you should hand it in to the CertHE
Office. Laureen will record the date and time, and send it to the tutor.”

You are able to grant extensions of up to three days to students, if you are satisfied of their
reasons for not being able to submit on time. If the work is, or expected to be, more than three
days late (due to serious personal or family illness) extensions can be granted on behalf of
the exam board, but the student is expected to provide medical or other corroborating
evidence of their difficulties to the CertHE office. Please keep Laureen informed of such
cases.



7.4     Student attendance

There is no minimum attendance policy. However, the information given to
students tells them that that they are expected to attend all classes and this
can be emphasised by the tutors.

Laureen will be monitoring student attendance via the registers (for classes in
the St Andrew’s Building) and will automatically bring to your attention
students whose attendance has lapsed. You will be asked by him if you wish
us to contact the student to make sure he or she is ok and if there is anything
that can be done to encourage their return. Independent of this, if you are
concerned about the poor attendance of a student, please ask Irene or
Laureen to get in touch with the student.

It is a condition of the Scottish Funding Council’s fee waiver scheme that
students in receipt of a fee waiver attend regularly and submit work for
assessment.

7.5     Examination boards

Tutors will be invited and/or may be required to attend examination boards, as
part of the agreed workload. If you do not wish to attend but would like to
make available information about your students’ performance and/or
assessment procedures, please submit a brief written report to your subject
specialist. Normally, your course will be considered with others in a cognate
group where at least one external examiner will be present.

If a student has had serious medical or other personal issues to content with
during the year which has prevented them from completing assessed work, it
is essential that they inform the CertHE office of this in order that the Exam
Board can consider offering a first diet resit. Please ask a student to send any
relevant information and medical certificates confidentially to Laureen Guthrie
in the CertHE Office.
All grades awarded for either coursework or examinations must be confirmed
by the examination board and are provisional until then. Please make sure
that your students are aware of this.

7.6    External examiners

External examiners are heavily involved over the exam board period. They are
sent draft examination papers, and the subject specialist will agree with him or
her what assessed material they wish to be sent. Normally all communications
with the external are via the CertHE office, but there may be occasions when
you and they will interact directly (for example, if the external is seeking more
information about how a particular grade for a piece of work was arrived at).
You can assist the external in this respect by providing clear written feedback
to the student as to what extent the learning objectives of the assessment
have been met.

More information on the appointment and role of the external examiner can be
found at www.glasgow.ac.uk/services/senateoffice/qae/externalexaminers/

7.7    Notification of results

Students will be required to find out their own course results via webSURF.
There will be no written notification of their overall course grade. University
policy does not allow for students to be notified of results by any other means
(eg phone).

Where a student is entitled to the award of a Certificate, their eligibility will
usually be confirmed at the Exam Board held in September/October. The
University Registry will subsequently issue the Certificates.

7.8    Re-sit examinations

You will be advised about those students who have been offered
resubmissions or resits. We will invigilate these examinations.

7.9    Exchange students’ assessment

Each year, the University accepts a number of students from European and
American universities on exchange programmes. Such students are often
taking course for less than the full session. Usually, they need to exit with
credit. This can normally be achieved by the student undertaking the first
piece of work that the rest of the class do, but sometimes they may need to
have specific assignment/s set for them. These will need to be marked and
the results returned to the CertHE office out of the normal sequence of
events.

Details of these students are passed on by the University’s International Office
to the administrator, who will contact you early in the session to let you know
of any exchange students that you have in your class, and will advise you to
contact your subject specialist regarding arrangements for their assessment.
8.    FEEDBACK MECHANISMS


8.1   Purpose and forms of evaluation
8.2   Annual programme monitoring
8.3   Student staff representative group
8.4   Student feedback
8.5   Student complaints


8.1   Purpose and forms of evaluation

Feedback from both tutors and students is essential to us, both as a means of
monitoring each course and the programme in general. You will be asked to
participate in various forms of evaluation:

Tutors should take every opportunity to encourage members of the class to
give regular verbal and written feedback on various aspects of the design and
delivery of the course. A mid-course evaluation, written or verbal, is a useful
means of collecting feedback from students on any points of specific concern
about the course.

Students will be asked to complete a questionnaire summarising their views
on what they have learnt and how the course has been delivered. This will
normally take place during a class meeting towards the end of the course in
order to encourage students to complete and return the questionnaire to
us. We will inform tutors in advance of the date that this exercise will be
carried out. We will post out questionnaires to students no longer attending
the class, and also have a blank questionnaire on our website. Tutors are
invited to look through the students’ questionnaires relating to their course.
Craig Stevenson holds the copies at present.

8.2   Annual programme monitoring

Those tutors who teach courses on the CertHE programme will be asked to
assist their subject specialist in its completion of the annual programme
monitoring process for the University by returning a tutor questionnaire
(generally given to you at the same time as we collect the student feedback
questionnaires). This is an important mechanism for making appropriate
changes to the design and monitoring of the courses but is also an opportunity
to summarise your feedback on how the course has run. It may also help us to
identify new proposals for courses or areas for improvement in the practical
arrangements for the running of the programme. The programme monitoring
form is completed by the subject specialist, for submission to the School of
Education, after which tutors and external examiners are sent a copy for
information.
8.3    Student staff representative group

Angela McDonald will be holding regular meetings with student
representatives to discuss issues of importance or concern. Contact details
will be available on the website (navigate from:
www.glasgow.ac.uk/departments/adulteducation/students/). Agendas and
minutes will be uploaded here too.

Dominic McCafferty also holds occasional meetings with CertHE tutors in
particular and you will be invited to attend any such meeting organised in the
forthcoming year.

8.4    Student complaints

Students are asked to highlight to their tutors any matters of concern or
dissatisfaction with their course so that all parties may agree a way forward. If
this is not possible, they are invited to write to the Information Officer in
DACE, St Andrew’s Building. She will write to acknowledge the student’s
complaint and forward their letter to the most appropriate member of staff for
attention. In the case of complaints about courses, this person would normally
be the subject specialist. He or she would consult with you regarding a
response to the student’s complaint.

The University has a Student Complaint procedure, and students should be
referred to this if necessary. Copies can be obtained from the Information
Centre or from the web www.gla.ac.uk/services/senateoffice/calendar. The
general principle behind the procedure is that all problems should be dealt
with at the local level where possible but can be referred to higher levels
within the University if necessary.
9.     COURSE PUBLICITY AND MARKETING


9.1    The brochures
9.2    Course documentation
9.3    Specific course advertising


9.1    The brochures

We produce two brochures. The CertHE prospectus is published in June and
enrolments for these courses can be taken immediately. The main brochure is
normally distributed in mid-August, and all students who have enrolled on
courses in the past two years will automatically receive a copy.

9.2    Course documentation

You will receive copies, usually in March, of the draft information sheets and
brochure entries concerning your courses in preparation for the next academic
year. Any changes must be given to the CertHE office by the deadlines
given.

Please contact the subject specialist early on if you wish to suggest changes
to aims, intended learning outcomes or assessment as they need formal
approval at University level. Unless you contact your subject specialist at the
start of the academic session, it is likely that proposed changes would not
take effect until the start of the session after next, ie October 2012 for major
changes proposed any time after the end of 2010.

9.3    Specific course advertising

If you have any ideas about how your course might be best advertised, and
how to reach its potential audience, please contact your subject specialist in
the first instance. All ideas and contacts would be very welcome.

				
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