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CERTIFICATE OF HIGHER EDUCATION PROGRAMME TUTOR HANDBOOK 2010-2011 Adult and Continuing Education University of Glasgow, St Andrew’s Building, 11 Eldon Street Glasgow G3 6NH CONTENTS The basics: Welcome Things you and the students must know Semester dates Staff associated with the CertHE programme 1 You and us 1.1 Staying in contact 1.2 Tutor contracts 1.3 Tutor training 1.4 Tutors’ room 1.5 Expenditure 1.6 Information on travel and parking 1.7 Catering facilities 1.8 Sport & Recreation Service 2 Practical information to help you run your course 2.1 Class registers 2.2 Photocopying 2.3 Copyright matters and library digitisation service 2.4 IT facilities for tutors 2.5 Audio visual-IT technology 2.6 The library 2.7 Obligations under the Data Protection Act 1998 2.8 Equal opportunities statement 2.9 University policies and regulations 3 Working with students 3.1 Student enrolment and ID cards 3.2 Study skills and strategies 3.3 Library facilities for students 3.4 IT facilities for students 3.5 Support for students with disabilities 3.6 Field trips 3.7 Student discipline 3.8 Safety 4 The Scottish Credit & Qualifications Framework (SCQF) and University awards 4.1 Credit ratings and levels 4.2 The Certificate of Higher Education 4.3 Credit transfer 4.4 Preparation and applications for full-time study 4.5 Part-time study elsewhere in the University 5 Assessment of students’ work on credit-bearing courses 5.1 Instructions to students 5.2 Regulations 5.3 Plagiarism 5.4 Giving students feedback on their assessed work 6 Grading 6.1 The code of assessment 6.2 Criteria for grading 7 Administration of assessment 7.1 Exam arrangements 7.2 Submitting your grades and records 7.3 Deadlines and extensions 7.4 Attendance 7.5 Examination boards 7.6 External Examiners 7.7 Notification to students of results 7.8 Re-sit examinations 7.9 Exchange students’ assessment 8 Feedback mechanisms 8.1 Purpose and forms of evaluation 8.2 Annual programme monitoring 8.3 Student staff representative group 8.4 Student complaints 9 Course publicity and marketing 9.1 The brochures 9.2 Course documentation 9.3 Specific course advertising Welcome to session 2010-11 Thank you for teaching on our CertHE programme. Your commitment and enthusiasm is invaluable to the success of the programme, and we are indebted to you for all the positive support and encouragement you offer to the students on your courses. The tutor handbook aims to give you the essential information you need. Please take a little time to familiarise yourself with its contents. These are things you really need to know: How to complete Form E (final record of assessments). See (7.2). What to do with your class register (see (2.1)). If you change course dates, or any other arrangements, make sure Agnes knows. These are the things that you must tell your students: What must they do to get a grade? They must do a minimum of 75% of the assessed work (in some cases 100% - check with your subject specialist if in any doubt). The severe University penalty policy for late work has been modified in order to make it more appropriate for part-time students. CertHE students should be penalised by one sub-grade for each 24 hours by which the work is late. You can grant extensions for one week. See (7.3) for details. The exam dates, as soon as you know them, and coursework deadlines, should be passed on to students by you. Alert students to the fact that Registry no longer post out to students the grade outcomes for their courses; they will have to look them up on webSURF. Full information on how to do this is given in the student handbook, but students should be aware of this at an early stage so they can practise accessing their University account and make sure their passwords are kept up to date. Contact details DACE University of Glasgow St Andrew’s Building Eldon Street Glasgow G3 6NH Tel: 0141 330 1822 Fax: 0141 330 1821 Email: email@example.com Web: www.glasgow.ac.uk/dace/index.html Office hours General: Monday to Friday 8.45-16.45 Information Centre (during semesters): Monday to Thursday 8.45-19.30 Friday 8.45-16.45 Saturday 9.30-13.30 Semester dates 2010-11 Semester one Teaching period: Monday 20 September to Saturday 4 December inclusive Exam period (relevant for courses taught only in semester one): Monday 6 December to Friday 17 December Semester two Teaching period: Monday 10 January to Saturday 26 March (N.B. Easter vacation Monday 28 March to Saturday 16 April inclusive) Revision period: Monday 18 April to Saturday 23 April Exam period: Monday 25 April to Friday 20 May (most exams held before 7 May). If your teaching dates fall outwith the teaching periods outlined above, please ensure that your subject specialist is aware of this, and that you have made appropriate room booking arrangements with Agnes Mackenzie. Examining Boards Most Boards will be held during June; exam boards for semester one courses will be held in January/February. Results will be posted on www.webSURF.gla.ac.uk shortly afterwards. Staff associated with the CertHE programme Programme Co-ordinators Robert Hamilton is in overall charge of the programme for courses for credit. The member of academic staff with responsibility for the CertHE programme is Dominic McCafferty. Robert Hamilton Tel: 0141 330 1842 Email: firstname.lastname@example.org Dominic McCafferty Tel: 0141 330 1803 Email: email@example.com Subject Specialists The appropriate subject specialist is likely to be your main point of contact for all academic matters during the year. He or she may arrange to visit your class during the course of the year. If this is the case, you will be contacted by them beforehand. A list of subject specialists is shown below and you are encouraged to contact these members of staff directly if you require advice about any academic question concerning your course. COURSE DETAILS OF ACE CONTACTS History courses Robert Hamilton: 0141 330 1842 firstname.lastname@example.org Philosophy courses Keith Hammond: 0141 330 1846 email@example.com The learning society Lesley Doyle: 0141 330 4699 firstname.lastname@example.org All literature and all creative writing courses Paul Innes: 0141 330 1858 email@example.com Languages other than English and Latin Liam Kane: 0141 330 1854 firstname.lastname@example.org Introduction to composition and structure of the Mike Keen: earth 0141 942 1172 email@example.com Life sciences and Popular music Dominic McCafferty: 0141 330 1803 firstname.lastname@example.org All Egyptology courses, Classical Greek Angela McDonald: Civilisation, Latin 0141 330 4581 email@example.com Astronomy Alec MacKinnon: 0141 330 1857 firstname.lastname@example.org All practical and visual art courses, and art Maureen Park: therapy. 0141 330 1845 email@example.com Psychology courses To be appointed. Refer to: Dominic McCafferty: 0141 330 1803 firstname.lastname@example.org Guidance Officer Every student has the opportunity to consult Irene Vezza, the Guidance Officer. Her role is to advise students on academic matters, such as planning a future course of study from the available options, or any other issue affecting them on the course such as finance or career development. Tutors are expected to discuss more immediate difficulties or worries raised by students about their participation in your course. Irene is available at various times during the week throughout the session, including evenings. You are encouraged to advise any student seeking such advice to make an appointment with the Guidance Officer. She will inform you if she is able to be available for students after class. Students are not required to consult with Irene but may find it useful to do so if they are planning to take their studies, on a part-time or full-time basis, further forward at the University. Students on CertHE courses whose attendance has lapsed should be referred to the Guidance Officer. Please forward their names to Irene; she will endeavour to contact them and discuss any problems they might be having with regard to their attendance. Also, please refer to Irene students who have enrolled on your class for the third time, for advice on progression. Irene Vezza Tel: 0141 330 1823 Email: email@example.com Support from administrators and secretarial staff Claire Wylie is the administrator responsible for regulations and procedures involved in the credit bearing programme. Tel: 0141 330 1825 firstname.lastname@example.org Laureen Guthrie works in the CertHE office, and her hours are Monday and Tuesday 8.15-16.15, Wednesday to Friday 8.30-16.30. She will be your usual first point of contact and will try to help you with any practical problems or queries, or pass on information to you. Tel: 0141 330 1822 Email: email@example.com The Information Centre will be staffed in the evening until about 19.30, and on Saturday mornings. Clare Robertson manages the Centre during the day and on some evenings. Clare Robertson Tel: 0141 330 1835 Email: firstname.lastname@example.org Agnes Mackenzie is the secretary responsible for making and changing accommodation arrangements. It is essential that Agnes is involved in any room booking arrangements, otherwise you and your students may find the room unavailable or the building shut. Tutors should also advise Agnes of equipment requirements including equipment that isn’t normally part of the standard facilities within a central teaching room on campus. Equipment requirements should be advised, preferably at least one week, in advance of the date required. Agnes Mackenzie Tel: 0141 330 1851 Email: email@example.com If you experience any serious problems associated with your teaching accommodation, for example inadequate heating, the size of the room etc. you should contact Helen McWhirr, Administrator. Helen also oversees the enrolment process. Helen McWhirr Tel: 0141 330 1831 Email: firstname.lastname@example.org The person who handles tutor contracts and payments is Andrea Carr. Andrea Carr Tel: 0141 330 1841 Email: email@example.com 1. YOU AND US 1.1 Staying in contact 1.2 Tutor contracts 1.3 Tutor training 1.4 Tutors’ room 1.5 Expenditure 1.6 Information on travel and parking 1.7 Catering facilities 1.8 Sport & Recreation Service 1.1 Staying in contact Your details It is very important for us to be able to contact you. We may need to send on course materials, revised details of course arrangements, class times etc. If you change your address or phone number, please contact Andrea Carr (firstname.lastname@example.org). It is essential that we have a work and/or home telephone number where you can be easily contacted. We will not reveal your home telephone number to students. If you are ill If you are unable to take a class due to illness or other adverse circumstances, please contact the Information Centre at the earliest possible opportunity. We will then endeavour to contact each student in your class if the class has to be cancelled. The subject specialist with responsibility for your course will discuss with you in due course what alternative arrangements will be made to make up for the missed class. 1.2 Tutor contracts Your contract will refer you to the staff handbook on the web (www.glasgow.ac.uk/services/humanresources/staffhandbooks/acad/ /). The handbook gives full information on your terms and conditions, and the facilities available to you. Although there will be variations in tutor contracts, generally for every hour you teach, you will be paid as if it were two hours; with the extra hour to cover preparation and marking. Aside from this, tutors who have a heavy assessment load will be paid extra at the end of the year, and tutors who have to mark resits will be paid a blanket fee per resitting student. Members of staff who wish an identity card should drop in to Human Resources between 10.00 – 11.00 on Tuesdays and Fridays. You do not need to phone for an appointment but please note, you need your staff number before you come and you must have a contract from Human Resources or you will not be allowed a card. Your staff number appears on your payslip. The staff identity card can be used to gain access to the Library and the Sport and Recreation Service. Please note that some tutors, such as those teaching day-schools or who choose to be treated as self-employed, will be paid through the fees system, and the above information about contracts and cards does not apply. 1.3 Tutor training In addition to tutor training offered by us, you are eligible to attend workshops and training sessions run by the University’s Staff Development Service (0141 330 6977 or www.glasgow.ac.uk/services/staffdevelopment/), IT Services (0141 330 4800 or www.gla.ac.uk/services/it/forstaff/training/) and the Learning & Teaching Centre (0141 330 4864 or www.gla.ac.uk/services/learningteaching/). 1.4 Tutors’ room Shared accommodation for use by tutors is available in the St Andrew’s Building in room N307. This is in the North Wing. Access is by security code; the code can be obtained from the Information Centre (0141 330 1835). You are encouraged to make use of this resource and its facilities in preparing your work (see also (2.4) IT Facilities for Tutors). 1.5 Expenditure and postage Except for postage, tutors are not permitted to incur any commitments on behalf of the programme or the University without the prior approval of Dr Robert Hamilton. Requests to raise orders must be made through the area organiser or subject specialist and the University will recover from tutors any costs which are incurred without prior authorisation. If any material is being posted by you back to us, you can use one of two methods. There is a freepost address; please ask Laureen for the code if you wish to use this but note that it can be slow and unreliable, and cannot be used if you want to use recorded delivery. The alternative is to pay for the postage yourself, and to send the receipt to Andrea, who will arrange for you to be reimbursed, which can take a little time. 1.6 Information on travel and parking The University campus is easily reached by public transport using the bus, underground or train. Bus service 44 runs from the City Centre. Parking meters are installed in most of the streets surrounding the University, including the St Andrew’s Building. Directly outside the Building, the spaces are metered until 18.00. In Woodlands and around the Park area, it is metered until 22.00. Staff may purchase a parking permit for use in University car parks from Central Services, at the Main Security Gatehouse. Tutors who possess a blue badge should note that there are a limited number of designated parking bays available in the small car park at the front of the St Andrew’s Building. To register your requirement to use one of these bays, please contact either Tom Young 0141 330 1840 or the Information Centre 0141 330 1835. Disabled parking spaces are also available elsewhere on the University Campus. 1.7 Catering facilities All staff and student facilities are available to you. You will find a catering outlet in the main building (called One A, The Square) and the John McIntyre Building. Both are near the main gate of the University. Other outlets are found in the Boyd Orr and the Wolfson Medical School and the St Andrew’s Building (see below). Gibson Street and Woodlands Road have several coffee bars and restaurants. The St Andrew’s Building’s cafeteria, selling snacks, sandwiches, baked potatoes and pies during opening hours. The café also holds vending machines which you will be able to access at all times. The café will be open until mid-afternoon Monday and Friday. Also in the St Andrew’s Building is the Gallery café, a small room with big windows overlooking the front of the Building, with vending machines, tables and chairs. This is located beside the lift in the North Wing, level 4, near our offices and the tutor room. 1.8 Sport and Recreation for tutors You are entitled to access to Sport & Recreation facilities. Details, and membership costs, are available at www.glasgow.ac.uk/services/sport/ 2. PRACTICAL INFORMATION 2.1 Class registers 2.2 Photocopying 2.3 Copyright matters and library digitisation service 2.4 IT facilities for tutors 2.5 Technical support in using audio-visual equipment 2.6 The library 2.7 Obligations under the Data Protection Act 1998 2.8 Equal opportunities statement 2.9 University policies and regulations 2.1 Class registers All CertHE tutors taking classes in the St Andrew’s Building are asked to collect their class register from the Information Centre before their class, and return it there after the class. For those taking classes outside of the St Andrew’s Building, please keep class registers safely. Please note that we are likely to contact you about student attendance at intervals during the year. Kindly maintain an accurate record of students’ attendance on these registers. For tutors in the St Andrew’s Building: If there are students in your class whose name is not on the register, please note their name on the register, and check with them that they have enrolled. For tutors outwith the St Andrew’s Building: If there are students in your class whose name is not on the preliminary list sent to you at the start of semester, please note their name and check with them that they have enrolled. If their name still does not appear on the class list sent to you in week 3 or 4, please alert Angela Collins or Steven Campbell in the Enrolment Office (tel 0141 330 1813/1859). Once you have the second class list, please return the preliminary list to the Enrolment Office. You can request an up-to-date class list at any time from the Enrolment Office. You can also ask for a class list which includes student addresses, if this is necessary to you in order to run the class efficiently. Note however that, under the Data Protection Act, this information must be kept confidentially. Before you hand in the registers after the last class, you may need to make a note of each student’s attendance so that you are able to complete Form E (final grade sheets) with final student outcomes (see (7.2) below). 2.2 Photocopying There is a photocopying machine situated in the tutors’ room in the North Wing of the St Andrew’s Building (N307). The photocopier can be used by inputting the appropriate pin number, which varies depending on what you are photocopying. A list of pin numbers is available next to the photocopier, together with advice on what to do if you meet with photocopying problems. There should always be a supply of paper by the photocopier; please contact the janitors if it has run out. If you need any acetates for use with overhead projectors, or if toner or staples need replacing, please see Steven Campbell in N402. Alternatively, we can help with photocopying for your course if the Information Centre is given two weeks’ notice of what you require. Please leave your photocopying at the desk (or email it to email@example.com) with clear instructions on what you need. If you are not able to give this amount of notice, we will not be able to guarantee that the copying is completed in time. 2.3 Copyright (UUK/SCOP Higher Education Licence) The University of Glasgow has signed a blanket photocopying & scanning licence from the Copyright Licensing Agency (CLA) to enable staff to provide printed and online course materials. The Copyright Licensing Agency have provided www.glasgow.ac.uk/media/media_136137_en.pdf which can be used alongside these pages. Photocopying: Copies may only be made from Licensed Material, published in the UK or the Mandating Territories (which include most English-speaking countries and Europe), apart from items in the list of excluded categories and excluded works www.cla.co.uk/licences/excluded_works/excluded_categories_works/. US works may also be copied with the exception of any works published on the CLA's List of Excluded US Publishers. It does NOT cover the following Categories of works: (i) printed music (including the words); (ii) maps, charts or books of tables; (iii) texts of public examination papers whether published individually or in collections; (iv) workbooks, work cards and assignment sheets; (v) privately owned documents issued for tuition purposes and limited to clientele who pay fees; (vi) bibles, liturgical works, orders of service; (vii) newspapers; (viii) industrial house journals and other free publications primarily for employees of commercial businesses, industrial undertakings or public services; (ix) any work on which the copyright owner has expressly and prominently stipulated that it may not be copied under the Licence. You may make only enough copies to ensure that each student and teacher involved in the course has one copy. Special provisions apply to copying for partially-sighted persons. Limits apply to how much may be copied. In relation to any one course of study: the greater of 5% of any published edition, or: • in the case of a book, one complete chapter. • in the case of an article in an issue of a serial publication or in a set of conference proceedings, one whole article. • in the case of an anthology of short stories or poems one short story or poem not exceeding 10 pages in length. • in the case of a published report of judicial proceedings, the entire report of a single case. Multiple Copies may be made from a Copy (ie not directly from the printed work) PROVIDED THAT (i) the University owns the printed work, or (ii) the copy has been obtained copyright-fee-paid from the British Library Document Supply Centre (or similar service) with the cover sheet attached; or (iii) you have the permission of the copyright owner in writing and can produce it on request. Scanning. As only designated staff members are permitted to scan under the terms of the licence, all requests for scanning to be carried out must be directed to the Online Course Materials Service, www.glasgow.ac.uk/services/library/gethelp/academicstaffsupport/onlinecours ematerialsservice/ What does the licence allow? The licence allows scanning of extracts for teaching purposes to staff and students on a particular course of study for the duration of the course, via a secure network. • Scanning is permitted from books and journals published in the UK & US except from those listed among the ‘excluded works’ on the CLA website. The work must either be owned by the University Library, otherwise a copyright fee paid copy must be obtained. • The scanned work will be made available through the Course Materials section on the library web pages. • Please note that access to the online course materials is not available via the library catalogue. Users registered for the specific course may view, download or print the item. Access is permitted by a unique course password provided by the library. Lecturers should note that the password for access to digitised extracts should only be given to students registered on the specific course. Licence restrictions Limits apply to how much may be scanned. In relation to any one course of study: the greater of 5% of any published edition, or: • in the case of a book, one complete chapter. • in the case of an article in an issue of a serial publication or in a set of conference proceedings, one whole article. • in the case of an anthology of short stories or poems one short story or poem not exceeding 10 pages in length. • in the case of a published report of judicial proceedings, the entire report of a single case. A scanned extract must maintain the structure, layout and authenticity of the original, therefore digital manipulation of any kind is not permitted except to make the copy accessible to users with visual impairments. Each scanned extract must include a copyright notice stating the course it is scanned for and the details of the original from which it is taken. Works already available in digital format may not normally be scanned. Scanning for personal use is not covered by the license. Access to scanned items will be removed at the end of the course. If the item is required in further years a separate application must be made. Please note the making of Digital Copies is not intended to substitute for the purchase of an original published edition (either printed or electronic) or the commissioning of an original artistic work. If you wish to make arrangements for digital copies to be prepared for you contact the Online Course Materials Service. Further information about the rights, restrictions and obligations associated with scanning under licence are outlined on the Online Course Materials Service web pages: www.gla.ac.uk/services/library/gethelp/academicstaffsupport/onlinecoursemat erialsservice/step-by- stepguideforlecturersusingtheonlinecoursematerialsservice/ and on the CLA website (www.cla.co.uk). Library staff will also be happy to assist. Digitising of materials not covered by the CLA licence See www.glasgow.ac.uk/services/library/gethelp/academicstaffsupport/onlinecours ematerialsservice/digitisingofmaterialsnotcoveredbytheclalicence/ Contact Online Course Materials Service Email: firstname.lastname@example.org 2.4 IT facilities for tutors Access to networked computing facilities is available for tutors in the Tutor Room (N307, St Andrew’s Building), and in the teaching rooms. Tutors will be required to obtain a login id (GUID) and password from IT Services and must complete a registration form in order to do this. Forms can be obtained from Claire Wylie (email@example.com). It is not necessary to re-register every year and if you have already registered, your registration should still be valid. The University is tending towards using only university email addresses in communicating with staff and we are likely to be adopting this pattern at some point. If you are already registered with Computing Services and have a login and password an email address will have been set up for you. Holding a University email address will enable you to be kept up-to-date with news, ad hoc reminders about events, and other information. Please contact IT Services Help Desk on 0141 330 4800 if you experience IT related problems such as logging-in, accessing e-mail and reporting computing faults. Replacement ink cartridges for the tutors’ printer may be obtained from Eleanor Johnston, room N403B, St. Andrew’s Building. 2.5 Technical support in using audio-visual equipment There is a range of audio visual-IT resources and support available to academics and tutors in support of teaching and learning. These resources and support include the following: • co-ordinating, resourcing and maintaining audio visual-IT equipment for courses offered off-campus: • providing specialist advice about types of equipment and developments in new technologies; • providing training sessions and demonstrations on the operation of equipment including the St. Andrew’s Building central teaching accommodation and off-campus locations; • assistance with the use of technology in developing presentations. Equipment requests Agnes Mackenzie is responsible for receiving requests for items of audio visual-IT equipment. Equipment requests should ideally be submitted at course proposal stage in order that, as far as practically possible, teaching accommodation is appropriate to your requirements. Any additional equipment requirements for teaching on-campus should be given to Agnes, preferably at least ten days in advance of the date required. Agnes Mackenzie Tel: 0141 330 1851 Email: firstname.lastname@example.org Additional equipment requirements for teaching off-campus should be given to Eleanor Johnston. Please ensure that additional requests are made well in advance of courses starting to enable resources to be available. Eleanor Johnston Tel: 0141 330 1819 Email: email@example.com Fault reports The Audio Visual-IT Unit is responsible for providing and maintaining audio visual-IT facilities within University central teaching accommodation. If something goes wrong or a piece of equipment doesn't appear to work or is missing please contact the janitor in the building in which you are teaching. If you are teaching off-campus please contact Ken Mallard or Eleanor Johnston at the earliest opportunity. In-service training, specialist advice or support. Please contact Ken Mallard to arrange a short training session or demonstration on how to use audio visual-IT equipment, specialist advice or assistance with the use of technology in developing presentations are available. Ken Mallard Tel: 0141 330 1815 Email: firstname.lastname@example.org IT Services also run a selection of training courses including Introduction to using Audio Visual equipment and Electronic classroom voting systems workshop. Visit IT Services’ web pages at www.glasgow.ac.uk/services/it/training/teachingaidsincludingmoodle/ for details. 2.6 The library Tutors are strongly encouraged to view the library’s web pages where detailed information on all aspects of the service can be found. In particular, the guide for academic staff contains useful information - www.glasgow.ac.uk/services/library/gethelp/academicstaffsupport/informationf orstaff/ Your staff ID card (see (1.2)) will allow access to the library and you have full borrowing rights and access to electronic material. Please speak to your subject specialist if you would like books ordered for your class. Tutors are welcome to use the inter-library loan service but bear in mind that the service is costly; please limit your requests to material related to your teaching. Maureen Park is our rep on the library committee (email@example.com, 0141 330 1845) and you may wish to alert her to any problems or concerns. Please see (2.3) above for details of copyright, and the library digitisation service. 2.7 Obligations under the Data Protection Act, 1998 Any information you hold on students, whether written or on computer, is subject to the Data Protection Act. This includes Class Register, students’ coursework and exam scripts. All such data must be kept private and secure, not disclosed to any third party including other students, or used for any purpose other than the administration of the course. All paperwork relating to a course and which identifies individuals should be destroyed within six months of the associated Exam Board. Students must submit their coursework or exam scripts to you anonymously, using their 7-digit ID number (this is also required by the University’s Code of Assessment), and hand in separately a Declaration of Originality form (see appendix D in the student handbook or www.glasgow.ac.uk/dace/students) If students don’t know what their number is, please invite them to contact the Enrolment Office. They need their University ID number, not their DACE number which begins with D. 2.8 Equal opportunities statement We are committed to equality of opportunity for all and seek to establish an inclusive environment in which students’ educational aspirations are recognised and supported regardless of age, disability, ethnicity or national origin, gender, religion, sexual orientation or educational background. We welcome a diverse student population and aim to ensure that all students have the opportunity to benefit fully from participation in our courses. To this end, we will seek to achieve and maintain a student body that broadly reflects the communities within which it operates. The University’s Equality and Diversity Policy can be found at: www.glasgow.ac.uk/services/equalitydiversity/equalitydiversitypolicy/ 2.9 University policies and regulations Note that these are all covered in the University Calendar, which can be accessed at www.glasgow.ac.uk/services/senateoffice/calendar/ 3. WORKING WITH STUDENTS 3.1 Student enrolment and ID cards 3.2 Study skills and strategies for effective learning by part-time adult students 3.3 Library facilities for students 3.4 IT facilities for students 3.5 Support for students with disabilities 3.6 Field trips 3.7 Student discipline 3.8 Safety 3.1 Student enrolment and ID cards (and withdrawal) All students must enrol prior to starting on your class. All students on the CertHE programme can have an ID prepared for them on request which they will need to gain access to University facilities such as computers and the library. Students should telephone to arrange for a card to be produced. Cards can be collected from the Information Centre (students are advised to telephone beforehand to make sure that their card is ready – 0141 330 1835), or they can ring this number to request that their card is posted out to them. If a student advises you that they are leaving the course, please ask them to tell the enrolment office of their plans. If we do not hear directly from the student that they are withdrawing, they will erroneously be recorded on the University system as active students. Also, the exam board at the end of the year will be obliged to return their course outcome to Registry as CR/credit refused or I/Incomplete, which students may prefer not to have on their transcript. 3.2 Study skills and strategies for effective learning by p/t adult students We offer a couple of study skills workshops during the academic year which are open to all students taking Certificate of Higher Education courses. Please encourage interested students to attend these workshops, details of which are supplied to students. Students can also approach Effective Learning Advisers for one-to-one support (the School of Education’s ELA is Carol Collins, tel 0141 330 3485, or email firstname.lastname@example.org). Finally, your detailed feedback on students’ work will be a vital source of advice on these matters. Your role in clarifying the commitment expected of students at different times of the course is vital in helping them to plan how to integrate study with the rest of their lives. Combining family and/or work and study commitments can be difficult, bringing into play both organisational and time management skills. A commitment to take up part-time study will inevitably have an impact on the lives of partners and/or children. Ensuring that your students are aware of the deadlines they are required to meet at different points of the course is a key responsibility of a tutor. Otherwise, it is likely that you will encounter students who have difficulties in meeting deadlines for course assessments. Although provision is made for extensions where good cause can be shown, it is vital in helping them plan how to integrate study with the rest of their lives. Severe penalties are now imposed on students who fail to meet deadlines, without agreeing an extension with you prior to the deadline date. You should explain to students the consequences of their not submitting work by an agreed deadline may be that they will not receive a grade for the course. Students are required by University regulations to submit a minimum of 75% by weighting of course assessment in order to be eligible for a grade (for some courses the minimum is 100%; please check with your subject specialist if you are in any doubt). 3.3 Library facilities in the University Location. The Library is situated in Hillhead St., beside the Hunterian Art Gallery, in the centre of the University. Entry is by a valid staff card. Welcome Desk, Level 2. Please ask here if you have general enquiries regarding any aspect of the library service. Staff there will be happy to give advice, or to direct you to the appropriate specialist Subject Librarian. A list is available here: www.glasgow.ac.uk/services/library/gethelp/subjectlibrarians/ Help and advice You and your students are strongly encouraged to view the library’s web pages where detailed information on all aspects of the service can be found. In particular, new students could look at: • How do I? – basic library tasks and services - www.glasgow.ac.uk/services/library/howdoi/ • Library on Demand – short video clips - www.glasgow.ac.uk/services/library/libraryondemand/ (Copyright See (2.3) above) 3.4 IT facilities for students IT Services has organised an Introduction to Basic IT Skills course for students on CertHE courses, and they will be informed of this in a separate flyer. Students with ID cards will be able to check and amend certain information that the University holds on them. Details of how to do this can be found on any University computer displaying the websurf icon or students can go to www.webSURF.gla.ac.uk. Students who are seeking credit will need to familiarise themselves with webSURF, as results are no longer be posted out to students. All students will need to check their own University record in order to find their grade outcome. There are various open access clusters of computers available to students throughout the University, including within the St Andrew’s Building. 3.5 Support for students with disabilities Irene Vezza (Guidance Officer) is the first port of call for students and their tutors regarding disability issues. Other sources of help and advice are Claire Wylie with regard to curriculum and course related matters and Helen McWhirr who will seek to make appropriate accommodation and facilities available to disabled students. The new Equality Act which gained Royal Assent in April 2010, and will be enforceable from October 2010, puts an onus on public authorities like Universities to tackle disability discrimination in a practical way by introducing policies that actively promote opportunities and so prevent discrimination taking place. In order to fulfil this duty public authorities, including universities, are required to have a Disability Equality Scheme which sets out action points for the institution to work towards achieving within a given time-frame. These targets and action points are annually reviewed and an impact assessment is carried out every three years to ensure the institution is achieving its self-set goals in the areas of disability equality. The University’s current Disability Equality Scheme and Action Plan is available to view at: www.gla.ac.uk/des. It covers the period December 2009-2012. The Equality Act starts to come into force this October. To help people prepare for the new law EHRC has published guidance and good practice on what the Act will mean for employers, workers, service providers and service users and this guidance is available online.. Staff should familiarise themselves with the Equality Act and its implications for working with disabled students. The Equality & Human Rights Commission's website is a useful source of information. www.equalityhumanrights.com/ Institutions are expected to advise staff about the Equality Act, but once this obligation has been fulfilled, staff are deemed to be individually responsible for their actions and behaviour. It is unlawful to place a disabled student at a disadvantage. The learning provider has to make reasonable adjustments to accommodate the student. It is unlawful for an institution to discriminate against disabled people or students by treating them less favourably than others. Learning providers are required to make reasonable adjustments to provision where disabled students or other disabled people might otherwise be substantially disadvantaged. For example by: • making provision for students requiring "auxiliary aids and services" (such as interpreters, lipspeakers, note takers etc). • making sure that assumptions about what someone can or cannot do are not made, and decisions are not made based on these assumptions. • ensuring that a disabled applicant has not been placed at a substantial disadvantage regarding obtaining a qualification or applying to gain a qualification in that unreasonable requirements have been advanced as necessary for entry or success. • looking at how courses are advertised, and what is deemed to be a core course ‘competence standard’ in relation to courses • ensuring that any reasonable adjustments are made and any course materials or general information is produced in a range of accessible formats as a matter of course. • being familiar with what constitutes discrimination, including the new addition of harassment, which could mean ensuring that there are no throwaway discriminatory remarks made in class. Disclosure Students are encouraged in the brochure, and elsewhere, to disclose if they have any educational needs or disabilities which will impact on their studies, and/or their access/evacuation from the class venue. Please note that if a student merely ticks on the enrolment form that they have a disability, this is not disclosing that they have any disability related support requirements. We will not act on this information alone. The disability question on the enrolment form is there for HESA (Higher Education Statistics Agency) purposes only. However the enrolment form has been amended to include a tick box where students can request to be contacted by the Disability Service (DS) who will then inform us. There are likely to be many occasions when a student does not disclose on enrolment that they have particular needs, and these will only come to light in the classroom. Tutors should actively encourage disclosure on other occasions, such as when discussing field trips or examination arrangements with the class. Again, the name of any student should only be passed on with their permission. If a student does not want their name passed on, the student should be counselled that in such a case any appropriate support cannot be put in place. However, if you feel that for some reason it is essential that information is passed on, please contact Irene Vezza, or the Disability Service. Do not hesitate to contact Irene if there are difficulties in providing the resources required or if any adjustments need to be made to the curriculum or assessment. Notwithstanding any of the above, tutors should bear in mind the anticipatory mind-set that the Equality Act encourages, and consider ways in which they could adjust their teaching and delivery so that many requirements can be accommodated without the need for individual disclosure or special arrangements. For instance, it is particularly helpful if your course material was available on disc, then it could more easily be made available to students who require copies prior to lectures, or it could be photocopied onto paper of a particular colour, or made available in larger type, or prepared for Braille transcription. Reasonable adjustments These are many and varied and are best negotiated with the students themselves in conjunction with DS. Many students will have computing facilities to assist their learning (such as readers or scanners) and/or support workers who will act as facilitators. The students can advise you of these and how they might best be used. You could consider: For visually impaired or blind students: providing handouts in large print, making lecture notes/handouts etc available on disc, using an appropriate background colour for handouts (eg yellow), facilitating the taping of lectures (and making appropriate adjustments to where you stand/sit or how you move about). For hearing impaired or deaf students: positioning yourself to allow lip- reading, not having your back to a window, providing lecture notes. For students with mental health difficulties: allowing for reduced concentration, a relatively high level of absence and high anxiety when expected to contribute to discussion. For students with mobility impairments: alternative arrangements to field trips, consulting all students if any changes are proposed to teaching accommodation or time of meeting. Assessment and exam arrangements If you think that an assessment method used for your course might disadvantage a student because of their particular disability, and some reasonable adjustment might be devised, please contact Irene to discuss. Adjusted exam arrangements may be possible, for instance where students need to use computers, or be given extra time to complete the exam, or make use of readers or scribes. In such case, advance notice is ESSENTIAL. Every endeavour will be made to find appropriate people for this work. Irene should be advised of the need for different arrangements whenever it would be helpful or practical to do so. She will always need to be advised in the following cases: if the course content/curriculum needs to be modified if any changes are necessary to the assessment methods if different exam arrangements need to be made In any such case, it may be necessary to refer the matter to the Disability Service. Disability Service Specialist support and advice is available to students from the Disability Service. The Service will be the main source of information, advice and practical assistance to students with disabilities during their time at the University, and for their tutors. It can give advice on access, equipment, exam procedure and applications for the Disabled Students’ Allowance (this extra allowance is generally available to support full-time students and students attending for the equivalent of 50% of a full-time course ie taking 60 credits either within the CertHE programme or elsewhere in the University). Tutors are encouraged to contact the Service directly for advice and assistance. In 2010-11 the DS is currently located at 69 Southpark Avenue, off University Avenue and round the corner from Wellington Church, with accessible appointment rooms in the Reading Room & Library. Opening Hours 9.30 till 16.30 Mondays-Fridays. Appointments outwith these times may be arranged for those unable to attend an appointment during these hours. The telephone number is 0141 330 5497 or email: email@example.com. The DS website contains further details and useful information www.glasgow.ac.uk/disability Students should make the DS aware of any particular access they require for an appointment so this can be arranged. Support in the library There is a range of support available for disabled students in the library including a fetching service. Please signpost students to the Disability Service for further information: tel 0141 330 5497; fax 0141 330 4562; e-mail: firstname.lastname@example.org Assistive technology The Disability Service can arrange evaluation and training sessions for students who have assistive technology requirements. Specialist software packages can be demonstrated and sampled, many of which are available on the University network. Advice on training in assistive software is also part of the service offered by the Disability Service. A loan pool of equipment is available for students requiring this service. Please signpost students to the Disability Service for further information: tel 0141 330 5497; fax 0141 330 4562; e-mail: email@example.com 3.6 Field trip information In the first instance discuss your fieldwork with the appropriate subject specialist or course coordinator. Please complete a risk assessment form. This form gives guidelines as to staff-student ratios and hazards involved under different circumstances. The form can be downloaded as a pdf file (via www.glasgow.ac.uk/dace/tutors/risk assessment.html) or can be obtained on paper from Laureen Guthrie in the CertHE office. A copy of this form should be returned to the subject specialist or Claire Wylie before the field class starts. Tutors should also ensure that each student completes a field course participants’ form (also available via the web link given above, or from Laureen) and the tutor should discuss any safety issues with students before undertaking fieldwork. The tutor should read these carefully and carry these forms during fieldwork for contact details in the event of an emergency. The University’s Public Liability policy will cover students only if they are injured or cause damage or injury, and only then if the University can be proved to have been negligent. This is why it is so important to complete a risk assessment form. Please be aware that students on the field trip may have particular needs or disabilities which should be accommodated whenever possible. The risk assessment form asks tutors to consider this possibility and what steps they would take to overcome any potential difficulty. Ideas and advice can be found at: www2.glos.ac.uk/GDN/disabil/index.htm. Irene Vezza is the contact person for any matters relating to student disability. Any accidents or problems encountered during fieldwork must be reported to either the CertHE office or the University immediately. 3.7 Student discipline Occasionally, a student may be encountered whose behaviour, despite your efforts, disrupts the class to an extent that other students cannot learn effectively. When informal verbal intervention proves ineffective, the following, more formal, procedures should be adopted. You should record, objectively and briefly, in writing, examples of the student’s behaviour and the impact on the class with evidence including the length of time for which the disruptive behaviour continued, the amount of time that you, the tutor, had to spend trying to deal with the student individually, or the amount of teaching time lost. You should alert the programme co-ordinator or other staff who will discuss the situation with you and recommend appropriate action. In dealing with the situation, we will use the University’s Code of Practice on Unacceptable Behaviour, which is in the University Calendar: www.glasgow.ac.uk/services/senateoffice/calendar/, in the general section p.68 XXXV. All students are subject to the University’s Code of Student Conduct and other relevant regulations which could lead to the imposition of one of a range of penalties upon an individual whose manner or behaviour is considered unacceptable. The Code can also be found at: www.glasgow.ac.uk/services/senateoffice/calendar/. Advise us (for example Dominic McCafferty or your subject specialist) at an early stage if you are meeting with behavioural problems in any of your students; do not feel that you have to handle the situation without support. 3.8 Safety You must ensure that all students are aware of the routes to fire exits and muster points, in case of an emergency evacuation. Please refer to the instructions which are displayed locally. 4. THE SCOTTISH CREDIT & QUALIFICATIONS FRAMEWORK (SCQF) AND UNIVERSITY AWARDS 4.1 Credit ratings and levels 4.2 The Certificate of Higher Education 4.3 Credit transfer 4.4 Preparation and applications for full-time study 4.5 Part-time study elsewhere in the University 4.1 Credit ratings and levels All of the courses for credit in our programme have been allocated a number of credits at a specified level. This means that they have been approved by the University as being equivalent to the intellectual demands made by similar courses offered to day-time students at the University. The credit rating of your course is related to the notional student effort required by an average student to successfully meet the intended learning outcomes. Student effort includes all the time notionally spent by students in learning activities related to the course including attendance at lectures/seminars; reading and reflection; preparation and completion of assessed tasks; visits and related field trips. For every 100 hours of student effort, ten credits are allocated to the credit rating of the course. So, for example, The Psychology of Addictions is a 20 credit course, indicating that an “average” student would spend about 200 hours altogether on all academic activities associated with the course. The level of the course indicates its overall difficulty within the framework of awards offered by Scottish Universities. Most CertHE courses are at level 1, ie their level is the same as the level of difficulty of a first year undergraduate course at the University of Glasgow. (Incidentally, because SCQF framework starts with school level qualifications, University level 1 is known as level 7 on SCQF.) 4.2 Certificate of Higher Education (Continuing Education) The CertHE (Continuing Education) may be awarded to students who have completed courses totalling at least 120 credits and with a grade point average of at least 8.5 (see Code of Assessment, schedule A, reproduced under (6.1) below). The CertHE may be awarded with merit or distinction. Full details on this are in the University Calendar. Several students on your course are likely to be working towards a Certificate of Higher Education. A brief outline of the named awards and associated courses are given below. See the separate CertHE prospectus or web www.glasgow.ac.uk/dace/certHE/index.htm for further information. A student must have taken courses worth 120 credits, with a minimum of 60 credits in at least two qualifying subjects. NAMED AWARD QUALIFYING SUBJECTS Ancient Studies Classical Civilisation, Egyptology, Latin Creative and Cultural Art Therapy, History of Art, Music, Visual Arts, Studies Popular Music Environmental Astronomy, Environmental Studies, Geography, Science Geology European Civilisation Classical Civilisation, Education, European Languages, History of Art, History Subjects, Literature Subjects, Music, Philosophy Historical Studies Classical Civilisation, Economic and Social History, Egyptology, History of Art, Medieval History, Modern History, Scottish History Literary Studies Classical Civilisation, Literature, Scottish Literature, Drama Scottish Studies Gaelic, History of Art (specified courses), Scottish History, Scottish Literature Social Sciences Economic and Social History, Education, Philosophy, Psychology Visual Arts History of Art, Practical Art, Visual Arts, Art Therapy Two further Certificates, in Creative Writing and Marine Mammal Biology, require, in part, the successful completion of a particular group of courses. There are specialised Certificates of Higher Education in Field Archaeology, Drug & Alcohol Practice and (new for 2010) two Certificates in Egyptology, all achieved through successful completion of a fixed set of courses. From 2010, we also have a Diploma of Higher Education in Creative Writing. Details of courses in each subject area, available in a particular session, may be obtained from the CertHE prospectus. In some cases, students may also apply to join courses offered by other University Faculties that would contribute credit towards the Certificate of Higher Education. Courses deemed to be identical or overlapping may not form part of a Certificate. In the first instance, students should contact Irene Vezza (0141-330-1823) for advice on courses that correspond to the named certificates outlined above. 4.3 Credit transfer Students are able to transfer credit from other institutions to use towards a Certificate of Higher Education, and further information on this is given in the student handbook. The proposed credit transfer must be at an appropriate level, no more than five years old (normally) and not used towards any other final award. Conversely, students may find that they can transfer any CertHE credit towards another University of Glasgow award, or award from another institution. 4.4 Preparation and applications for full-time study Any student wishing to apply for study on a full-time basis at the University of Glasgow should make an application through the Universities and Colleges Admissions Service (UCAS). Prior to this, they should arrange an appointment with the guidance officer. Applications can only be made on-line (www.ucas.ac.uk). The first deadline for applications is 15 January. If students apply later than this, they run the risk that the College to which they are applying may be already full so they are advised to contact the University for advice as early as possible. Students who wish to make an application to the University can also contact Dawn Porecki at the Recruitment and International Office who can advise them further. Dawn Porecki Tel: 0141 330 3177 Email: firstname.lastname@example.org As well as the CertHE programme, there are Access to University programmes. Further details on these are available from www.glasgow.ac.uk/dace/access/index.html 4.5 Part-time study elsewhere in the University Students are invited to study elsewhere in the University on a part-time basis, as well as within the CertHE programme. Dawn is the contact for this too, or students can look at the website: www.glasgow.ac.uk/part-timestudy/. 5. ASSESSMENT OF STUDENTS’ WORK ON CREDIT BEARING COURSES 5.1 Instructions to students 5.2 Regulations 5.3 Plagiarism 5.4 Giving students feedback on their assessed work 5.1 Instructions to students It is imperative that you give students clear written instructions as to what is required of them in any particular assignment. Verbal instructions can often be forgotten or misinterpreted. An explanation of the required task (e.g. “An oral presentation of around 10 minutes, illustrated with up to 30 slide transparencies, on a topic agreed in advance with the tutor”) and a reference to the grading criteria that will be used should help students to perform at their best. Students are encouraged (but not required) to submit word-processed work. At the start of the course student should already have the course information sheet, written by tutors in conjunction with the subject specialist. Please ensure that they do have this basic set of information on your course. This will state the intended learning outcomes of the course as approved by the School/College/University (ie the knowledge or skills you would expect students to acquire as a result of their attendance and other work connected with the course); a full written description of its assessment pattern (including the proportion of the final grade related to each element). Submitting coursework Students should be reminded to submit their coursework scripts by ID number in order to conform to the University’s Code of Assessment. They are asked to submit two copies, unless told otherwise by their tutor – if you don’t need or want that second copy please advise them accordingly. The coursework should be given to you, not to the CertHE Office unless they are late (see 7.3)). Students and tutors are requested to make use of the Declaration of Originality Form. Please ask your students to complete the form and hand it in to you along with their coursework. To preserve the anonymity of the coursework, please ask them to hand this to you, or place them on a desk, separately from the essay. Length and legibility of coursework Students should be advised about the stipulated length for written work or oral presentations and the penalties which may be invoked if their work is significantly under or (more likely) over the word limit. It is helpful to include an allocation of marks for keeping to length or time in your assessment criteria since that is usually sufficient to secure good practice in the group, particularly if combined with a warning that submitting a longer piece than required or running significantly over time will not earn a higher grade. In the case of oral presentations, practice may be determined by the size of the group and the nature of the task set. There may be a case for reducing the length of a more substantial presentation where students must also submit notes or a written paper for assessment separately; but any presentation of less than 10 minutes is likely to be meaningless, unless it is a report back on a specific piece of reading. If legibility of the presentation is rewarded in your grading scheme, avoid this influencing your assessment of the content. Students are encouraged to submit their coursework in word-processed format, but this is not required of them. Their handwriting must be legible, and if costs are incurred in deciphering very poor handwriting, these may be passed on to the student. Practice assignments Before asking students to submit any work that will be assessed for the purpose of counting towards a final grade, it is valuable to provide an opportunity for students to attempt a piece of work for practice (e.g. short essay or exam). This will allow you to use diagnostic assessment of an individual’s strengths and weaknesses. It will also be helpful where you are attempting to make a judgement of a student’s abilities for the purpose of writing a reference in support of an application for full-time study. 5.2 Regulations A summary of the main regulations for the award of credit is outlined in the student handbook. Students are also directed to where they can obtain the University Calendar, which details the regulations applicable to our CertHE courses and awards. The minimum requirement for award of credits is the submission of at least 75% by weight of the course’s summative assessment (including any examinations) but sometimes it is more than that; tutors and students should be clear what is required, please check with the subject specialist if there is any query. All such requirements should be included in the course information sheet which all students should have at the start of the class. 5.3 Plagiarism and references Students are now required to state that their work is original by use of the Declaration of Originality form (see (5.1) above). You must not accept work from students that shows clear evidence of plagiarism but you should also emphasise the importance of students acknowledging sources or quotations. If you have grounds for suspicion that a student’s work is plagiarised, you should seek advice from the appropriate subject specialist on how to proceed. It is vital that at the early stages of a course you advise students about using sources in a way that avoids plagiarism. The student handbook provides detailed guidance to students on how to avoid plagiarism by acknowledging their sources with quotations and references. It is normal practice to expect students to provide references in the text and a bibliography using the Harvard method. The following few paragraphs are a direct quotation from the University Calendar regarding plagiarism: 31.1 The University's degrees and other academic awards are given in recognition of a student's personal achievement. All work submitted by students for assessment is accepted on the understanding that it is the student's own effort. 31.2 Plagiarism is defined as the submission or presentation of work, in any form, which is not one's own, without acknowledgement of the sources. Plagiarism includes inappropriate collaboration with others. Special cases of plagiarism can arise from a student using his or her own previous work (termed auto-plagiarism or self-plagiarism). Auto-plagiarism includes using work that has already been submitted for assessment at this University or for any other academic award. 31.3 The incorporation of material without formal and proper acknowledgement (even with no deliberate intent to cheat) can constitute plagiarism. Work may be considered to be plagiarised if it consists of: a direct quotation; a close paraphrase; an unacknowledged summary of a source; direct copying or transcription. With regard to essays, reports and dissertations, the rule is: if information or ideas are obtained from any source, that source must be acknowledged according to the appropriate convention in that discipline; and any direct quotation must be placed in quotation marks and the source cited immediately. Any failure to acknowledge adequately or to cite properly other sources in submitted work is plagiarism. Under examination conditions, material learnt by rote or close paraphrase will be expected to follow the usual rules of reference citation otherwise it will be considered as plagiarism. Departments should provide guidance on other appropriate use of references in examination conditions. 31.4 Plagiarism is considered to be an act of fraudulence and an offence against University discipline. Alleged plagiarism, at whatever stage of a student's studies, whether before or after graduation, will be investigated and dealt with appropriately by the University. 31.5 The University reserves the right to use plagiarism detection systems, which may be externally based, in the interests of improving academic standards when assessing student work. The University’s full policy on plagiarism is available in the Calendar at: www.gla.ac.uk/services/senateoffice/calendar/ See ‘University Fees and General Information for Students’. 5.4 Giving students feedback on their assessed work Use Report Form D to convey written feedback to the student. Research suggests that students learn more effectively from speedy feedback to their writing. You are expected to return students’ work for assessment within two weeks of its being submitted unless there are extenuating circumstances such as personal illness. You should provide a clear indication to the student, by the use of a grade, as to how well the work meets the standard required for a course at the relevant level and provide detailed feedback to the student in an appropriate format. Such feedback will need to be particularly sensitive to the likely reactions of students. Work should be graded anonymously, by two tutors, as far as is practicable. Please discuss the issue of moderation with your subject specialist. You should advise students to seek additional verbal feedback from you, if they wish, after work is returned to them. An external examiner has suggested that tutors use a different coloured pen from the students, to highlight tutor comments to students and external examiners alike. Red pen would be best avoided, where possible. Normally, you will return the form D and the original marked-up coursework back to the student yourself, and at some point in the session (either at the end or through the year) a copy of the form and the work will be lodged with either your subject specialist or the CertHE office. 6. GRADING 6.1 The code of assessment 6.2 Criteria for grading 6.1 The code of assessment Students’ performance and attainment should be graded in accordance with the University’s scheme outlined below. You should give students a sub-grade (e.g. A3 or B1) for individual pieces of work; the final outcome is also given as a sub-grade. This final grade will be a composite of the grades weighted according to the proportion that each contributes to the total assessment of a student’s coursework and examinations (if any). Associated with each grade are the grade points. The minimum grade point average required to gain the CertHE is 8.5. For language courses (stages 1-4), students who satisfactorily meet the learning outcomes of the course will be awarded a grade D2 (ie 10 grade points). Code of Assessment (schedule A) Aggrega- Primary Secondary Gloss tion Verbal descriptor Grade Band(a) Score A Excellent 1 22 Exemplary range and depth of attainment of 2 21 intended learning outcomes, secured by 3 20 discriminating command of a comprehensive 4 19 range of relevant materials and analyses, and 5 18 by deployment of considered judgement relating to key issues, concepts and procedures B Very Good 1 17 Conclusive attainment of virtually all intended 2 16 learning outcomes, clearly grounded on a close 3 15 familiarity with a wide range of supporting evidence, constructively utilised to reveal appreciable depth of understanding C Good 1 14 Clear attainment of most of the intended 2 13 learning outcomes, some more securely 3 12 grasped than others, resting on a circumscribed range of evidence and displaying a variable depth of understanding D Satis- 1 11 Acceptable attainment of intended learning factory 2 10 outcomes, displaying a qualified familiarity with 3 9 a minimally sufficient range of relevant materials, and a grasp of the analytical issues and concepts which is generally reasonable, albeit insecure E Weak 1 8 Attainment deficient in respect of specific 2 7 intended learning outcomes, with mixed 3 6 evidence as to the depth of knowledge and weak deployment of arguments or deficient manipulations F Poor 1 5 Attainment of intended learning outcomes 2 4 appreciably deficient in critical respects, 3 3 lacking secure basis in relevant factual and analytical dimensions G Very Poor 1 2 Attainment of intended learning outcomes 2 1 markedly deficient in respect of nearly all intended learning outcomes, with irrelevant use of materials and incomplete and flawed explanation H 0 No convincing evidence of attainment of intended learning outcomes, such treatment of the subject as is in evidence being directionless and fragmentary AU AUDIT ONLY For students who regularly attend but choose not to undertake assessment. We might also give this result to a student who had successfully completed some assessment but deliberately chose not to complete all work (e.g. some students submit coursework but do not sit exams). CR CREDIT Failure to comply, in the absence of good cause, with the published REFUSED requirements of the course or programme; and/or a serious breach of regulations. We will generally use this for full-time undergraduates who are required to complete courses but have not done so, without any explanation. We are likely also to give it to undergraduates who have submitted less that the required minimum amount of assessed work. I INCOMPLETE *NEW* We will give this result to students who appear to have withdrawn from the course (but who have not notified us of this) or whose attendance is minimal. CW CREDIT Insufficient assessed work received from student to permit graded WITHHELD outcome. Opportunity for re-assessment available (as second diet(b)). MV Approved compassionate or certified medical absence. Students will be offered opportunity for re-assessment (first diet(b)). (a)The Secondary Band indicates the degree to which the work possesses the quality of the corresponding descriptor. (b) ‘first diet’ means that the sitting of the exam or the submission of the assessment is seen as the student’s first attempt, ‘second diet’ means that it is the student’s second go, and the first result (eg E2, or CW) remains on their record. We offer the following guidance when assigning codes to students in your class who have not completed the necessary assessed work: AU (Audit only) For students who regularly attend but choose not to undertake assessment. We might also give this result to a student who had successfully completed some assessment but deliberately chose not to complete all work (eg some students submit coursework but don’t sit exams). Most of these students, who are not working towards building credit, would prefer to be returned as AU rather than be awarded their overall average grade, which is likely to be lower than the grades achieved for the work they submitted. The Exam Boards will welcome guidance from tutors, via Form E, as to which students fall into this category. CR (Credit refused) This code is appropriate for students who have not submitted all pieces of work, and who are seeking credit (such as mainstream undergraduates). It is also likely to be used where no result is given by the tutor for a student. Resits can be given, but not automatically. *NEW* I (Incomplete) From 2009-10 we are permitted to use this code to cover our part-time students whose attendance has drifted away, who have made a minimal attempt at coursework, and who are clearly not seeking credit or a resit. Its main use is likely to be for those students who have simply ceased attending but who have not notified us of this. Although it appears a less negative outcome to CR, students would probably prefer not to have it on their transcript so if you know of students who are withdrawing, please remind them to tell us that they are doing so in order that we can take the course off their transcript and no result (Incomplete or otherwise) will be recorded. CW (Credit withheld) If a student has only submitted some assessment (but not the minimum required eg they have handed in coursework but not sat the exam) and you believe that the student is seeking credit, give the CW outcome. The student will normally be offered a resit as a second diet. Resits Tutors should try to advise Exam Boards, via Form E, as to when students should be offered a resit, either as a second or first diet. Be aware that Registry will cap the grade points for second diet results at 10. Tutors will be paid a blanket fee of £10 for each student who resits. 6.2 Criteria for grading All courses which use written, oral or practical performance as an assessment strategy must have clear grading criteria. Tutors should draft these in advance and, where relevant, agree them with the subject specialist concerned. You should find the examples shown below helpful in drawing up a set of criteria for the assessment, which should arise from the intended learning outcomes for your course. Criteria for other forms of assessment, such as art or music portfolios, should be designed on the same basis as for written and oral work. By relating the criteria to the intended learning outcomes of the course and the specific piece of assessment, it should be possible to identify those aspects of student performance that you wish to test. For oral presentations, you should use a criteria sheet to record your assessment of each student’s work. Whilst it cannot be moderated, it confirms to external examiners that the assessment process was taken seriously. It is suggested that you share, perhaps even negotiate, the criteria being used to grade a particular piece of assessment with your students. This will help to overcome the idea that the assessment of their performance is a subjective matter. The criteria should be made explicit to students and your feedback should be directly related to how well a student has performed against each one. On the web (please navigate from www.glasgow.ac.uk/dace/tutors/) you will find a number of templates to help interpret the University’s grading schemes for individual pieces of work submitted by your students for assessment. If you are double marking students’ work with a colleague, you should ensure that you are both interpreting the University’s criteria in the same way to arrive at a final grade for a given piece of assessment. The grade criteria and the Code of Assessment’s descriptors are there for your guidance, and you are able to devise your own if you feel that it would be appropriate. It is common for mature students who are returning to study after a considerable break in their education to produce work in the range of grade D. Such students will tend to show signs of promise in class situations, but will encounter problems when asked to write essays, at least initially. It is important that such students receive encouragement through detailed, constructive feedback rather than a higher grade than their work really merits. Do not upgrade a low grade on the basis of extenuating circumstances. If students are having problems, an extension to the deadline may be made available if the student is able to provide evidence of the cause of the problem. In the case of unseen examinations, we suggest that a less complex set of criteria is more appropriate. Grade criteria used for examination answers are generally similar to the equivalent grade descriptors for essay work, but tend to be less exacting in relation to use of quotations and direct reference to primary and secondary material. Some guiding principles You should expect students to perform at widely varying levels according to their previous experience of study. Some students may lack confidence in their abilities particularly at an early stage in their course. Do not take it for granted that students already have the required skills in essay writing or preparing oral presentations. Guidelines from yourself are helpful (eg planning and structuring an essay or on using quotations and giving simple references) as may be attendance at the study skills workshops organised by the CertHE office. We also provide general advice to students on using their time, reading, note-taking, writing essays, correct forms of referencing and bibliography. Students are expected to use references using the Harvard method since this is something that would be required of them in higher level work. They should acknowledge direct quotations in the usual manner. Avoid using red ink in making any suggested changes and think carefully before correcting spelling and grammar in a manner that might echo of “school marking”. Consider making global comments at the end to encourage as well as indicate areas for improvements. This is particularly important if a grade is D or below. If word length is one of your criteria, then indicate the importance you have allocated to it and tell students if there are penalties for work that is severely under/over length. 7. ADMINISTRATION OF ASSESSMENT 7.1 Exam arrangements 7.2 Submitting your grades and records 7.3 Deadlines and extensions 7.4 Attendance 7.5 Examination boards 7.6 External Examiners 7.7 Notification to students of results 7.8 Re-sit examinations 7.9 Exchange students’ assessment 7.1 Examination arrangements The date The CertHE office will inform you of any proposed examination dates, which will invariably be in the examination periods specified in the semester dates given at the start of this handbook. You are asked to advise students of the proposed date immediately it is made known to you as they may have to make special arrangements to cover work or domestic commitments. Note that you are also requested to invigilate this exam, and are asked to keep the date clear. Students entitled to re-sit examinations will be advised of the relevant dates by the CertHE Office. Please remind students not to book holidays at times when such examinations are due to take place. If you foresee any problem with the proposed arrangements (eg time for the exam) or, after consultation with your students, you wish to suggest an alternative date, please let the Office know so that this may be considered. As soon as possible thereafter, we will send you a letter confirming the final dates for examinations. You are responsible for passing this information on to your students. The dates will also be posted on our website. Examination papers You will receive a request to send your proposed examination papers to the CertHE Office by a specified date. You are normally asked for two papers: one for the exam due to be held and one for any potential re-examination (if not used, it can of course be recycled into a paper for the next session). Papers will be typed by the Office to a standard University format. It is essential that tutors adhere precisely to the examination specification in the course proposal in terms of length and overall structure. Check any details where necessary with your subject specialist or Claire. You will receive draft versions of your exam papers. You must check them, and sign and date them before returning them to the CertHE office by the deadline given. The deadlines for the 2010-11 session are: 10 November 2010 for semester one course exams 25 February 2011 for semester two and full session course exams. All draft papers will be forwarded for approval to the member of academic staff and external examiner responsible for the course. Please note the external has the right to amend examination papers, and indeed submit questions for inclusion into that paper. Exam day arrangements Please advise the CertHE office of how many students you are expecting to sit the exam, and what if any special arrangements need to be made. Laureen will ask you what sort of script books you wish the students to use. The exam paper and script books will be provided at the exam venue or can be picked up earlier in the day from the CertHE office. You will receive full instructions about exam invigilation. You will be able to take away the students’ scripts immediately after the examination. All exam scripts must be graded and final course grades assigned within a week from the date of the exam. Graded examination scripts should be delivered to the CertHE office, either in person or by registered post, so they can be forwarded to the external examiner. 7.2 Submitting your grades and records Course work records You must complete a coursework record form (Report Form D) for each piece of work submitted by each student. The original with comments should be returned to the student with the work and a photocopy of the marked-up essay and Form D, plus the declaration of originality form, should be returned to the CertHE office at the end of the course (or as discussed with your subject specialist). Examination grades It is important that grading with comments is attached to examination scripts, as external examiners may wish to see how you arrived at your grades. Although these scripts are not normally returned to students, any student may make a request under the Data Protection Act to see all material relating to assessment, in which case the examination script will be released to that student. Your comments should be written with that possibility in mind. Final grade sheets (Form E) Along with course work record forms you should return a final grade sheet (Report Form E) for all members of the class, showing the grade awarded for each piece of assessment (including any examination) and the overall, final grade. Note that these Forms must include all students registered for your course, not only those who submitted coursework. It should also include those who attended regularly but did not submit coursework (usually returned as AU) and those who ceased attending (normally I/Incomplete). If all students are not accounted for, we will return the Form to you. If you are unable to meet deadlines for the return of course work forms and final grade sheets for any reason (e.g. exam scheduling, end date of your class) please inform Dominic McCafferty. The procedure in detail: 1. A sub-grade or secondary band (eg B1, B2 or B3) should be allocated to each individual piece of assessed work and then recorded against the student’s name or ID number. There may be specific cases where individual pieces (e.g. multiple choice exams or language tests) are allocated a precise mark up to 100%, in which case you should discuss the conversion scheme to grades and grade points with your subject specialist at an early point in the academic year. 2. For each result, note down the aggregation score associated with it (see the Code of Assessment above), then multiply that figure by the weighting (divided by 100). For example: Assessment 1 (essay of 1,200 words), weighting 25% Grade given to student B3 Aggregation score 15 Weighted agg. score (15x0.25) 3.75 Assessment 2 (essay of 1,800 words), weighting 25% Grade given to student B1 Aggregation score 17 Weighted agg. score (15x0.25) 4.25 Assessment 3 (exam), weighting 50% Grade C2 Aggregation score 13 Weighted agg. score (13x0.50) 6.50 Final grade is grade C1 3.75 + 4.25 + 6.50 = 14.50 (Grade B3) If decimal is between 01 and 49 then round down but if between 50 and 99 then round up, if working with two decimal points, which is recommended (eg 14.49 = 14 but 14.50 = 15) to reach the final (primary) grade. Rounding to the nearest integer should take place after adding up the aggregate scores. We will set-up electronic Form E for each course and its students, and this does all the calculations for you. We will liaise with you about this nearer the time. 7.3 Deadlines and Extensions The University is implementing a standard penalty policy across the institution and tutors working with BEd students are required to use this. We have adapted the policy for part-time CertHE students in the hope that this revision makes the policy appropriate for them, and allows us to introduce it across the programme in the interests of fairness and transparency - the original motivation behind the University’s introduction of a standard policy. The student handbook has details of the penalty policy but you are advised to remind students of it when issuing essay lists or any other assessment task that involves a deadline. You should include a specific date by which the assessment should be submitted. This will usually coincide with the time of your class. Please advise students that any work submitted beyond this deadline should be handed the CertHE Office. We will then log the date and time that the work was submitted before sending it to you for grading. You should calculate the number of days that work has been submitted later on the basis of when it was received by the Office. CertHE students are advised in the handbook of the University penalty policy as follows: “Should written work be submitted after the deadline for submission, without an extension being agreed, a penalty will be applied. • one sub-grade (see schedule A) for each working day, or part of working day, that the work is late, for a maximum of ten working days • work which is more than ten days late will be awarded grade H. For example, if you are asked to submit a piece of work at a class starting at 7pm, but you actually hand it in the following morning, your work will be penalised by one sub-grade (eg from C3 to D1). If you get the work in the morning after that, it would be two sub-grades (or C3 to D2). If you are submitting work beyond the deadline, you should hand it in to the CertHE Office. Laureen will record the date and time, and send it to the tutor.” You are able to grant extensions of up to five workings days (ie one week) to students, if you are satisfied of their reasons for not being able to submit on time. If the work is, or expected to be, more than five days late (due to serious personal or family illness) extensions can be granted on behalf of the exam board, but the student is expected to provide medical or other corroborating evidence of their difficulties to the CertHE office. Please keep Laureen informed of such cases. The BEd students will work with the standard University policy: “Should written work be submitted after the deadline for submission, without an extension being agreed, a penalty will be applied. • two sub-grades (see schedule A) for each working day, or part of working day, that the work is late, for a maximum of five working days • work which is more than five days late will be awarded grade H. For example, if you are asked to submit a piece of work at a class starting at 7pm, but you actually hand it in the following morning, your work will be penalised by two sub-grades (eg from C2 to D1). If you get the work in the morning after that, it would be four sub-grade (or C2 to D3). If you are submitting work beyond the deadline, you should hand it in to the CertHE Office. Laureen will record the date and time, and send it to the tutor.” You are able to grant extensions of up to three days to students, if you are satisfied of their reasons for not being able to submit on time. If the work is, or expected to be, more than three days late (due to serious personal or family illness) extensions can be granted on behalf of the exam board, but the student is expected to provide medical or other corroborating evidence of their difficulties to the CertHE office. Please keep Laureen informed of such cases. 7.4 Student attendance There is no minimum attendance policy. However, the information given to students tells them that that they are expected to attend all classes and this can be emphasised by the tutors. Laureen will be monitoring student attendance via the registers (for classes in the St Andrew’s Building) and will automatically bring to your attention students whose attendance has lapsed. You will be asked by him if you wish us to contact the student to make sure he or she is ok and if there is anything that can be done to encourage their return. Independent of this, if you are concerned about the poor attendance of a student, please ask Irene or Laureen to get in touch with the student. It is a condition of the Scottish Funding Council’s fee waiver scheme that students in receipt of a fee waiver attend regularly and submit work for assessment. 7.5 Examination boards Tutors will be invited and/or may be required to attend examination boards, as part of the agreed workload. If you do not wish to attend but would like to make available information about your students’ performance and/or assessment procedures, please submit a brief written report to your subject specialist. Normally, your course will be considered with others in a cognate group where at least one external examiner will be present. If a student has had serious medical or other personal issues to content with during the year which has prevented them from completing assessed work, it is essential that they inform the CertHE office of this in order that the Exam Board can consider offering a first diet resit. Please ask a student to send any relevant information and medical certificates confidentially to Laureen Guthrie in the CertHE Office. All grades awarded for either coursework or examinations must be confirmed by the examination board and are provisional until then. Please make sure that your students are aware of this. 7.6 External examiners External examiners are heavily involved over the exam board period. They are sent draft examination papers, and the subject specialist will agree with him or her what assessed material they wish to be sent. Normally all communications with the external are via the CertHE office, but there may be occasions when you and they will interact directly (for example, if the external is seeking more information about how a particular grade for a piece of work was arrived at). You can assist the external in this respect by providing clear written feedback to the student as to what extent the learning objectives of the assessment have been met. More information on the appointment and role of the external examiner can be found at www.glasgow.ac.uk/services/senateoffice/qae/externalexaminers/ 7.7 Notification of results Students will be required to find out their own course results via webSURF. There will be no written notification of their overall course grade. University policy does not allow for students to be notified of results by any other means (eg phone). Where a student is entitled to the award of a Certificate, their eligibility will usually be confirmed at the Exam Board held in September/October. The University Registry will subsequently issue the Certificates. 7.8 Re-sit examinations You will be advised about those students who have been offered resubmissions or resits. We will invigilate these examinations. 7.9 Exchange students’ assessment Each year, the University accepts a number of students from European and American universities on exchange programmes. Such students are often taking course for less than the full session. Usually, they need to exit with credit. This can normally be achieved by the student undertaking the first piece of work that the rest of the class do, but sometimes they may need to have specific assignment/s set for them. These will need to be marked and the results returned to the CertHE office out of the normal sequence of events. Details of these students are passed on by the University’s International Office to the administrator, who will contact you early in the session to let you know of any exchange students that you have in your class, and will advise you to contact your subject specialist regarding arrangements for their assessment. 8. FEEDBACK MECHANISMS 8.1 Purpose and forms of evaluation 8.2 Annual programme monitoring 8.3 Student staff representative group 8.4 Student feedback 8.5 Student complaints 8.1 Purpose and forms of evaluation Feedback from both tutors and students is essential to us, both as a means of monitoring each course and the programme in general. You will be asked to participate in various forms of evaluation: Tutors should take every opportunity to encourage members of the class to give regular verbal and written feedback on various aspects of the design and delivery of the course. A mid-course evaluation, written or verbal, is a useful means of collecting feedback from students on any points of specific concern about the course. Students will be asked to complete a questionnaire summarising their views on what they have learnt and how the course has been delivered. This will normally take place during a class meeting towards the end of the course in order to encourage students to complete and return the questionnaire to us. We will inform tutors in advance of the date that this exercise will be carried out. We will post out questionnaires to students no longer attending the class, and also have a blank questionnaire on our website. Tutors are invited to look through the students’ questionnaires relating to their course. Craig Stevenson holds the copies at present. 8.2 Annual programme monitoring Those tutors who teach courses on the CertHE programme will be asked to assist their subject specialist in its completion of the annual programme monitoring process for the University by returning a tutor questionnaire (generally given to you at the same time as we collect the student feedback questionnaires). This is an important mechanism for making appropriate changes to the design and monitoring of the courses but is also an opportunity to summarise your feedback on how the course has run. It may also help us to identify new proposals for courses or areas for improvement in the practical arrangements for the running of the programme. The programme monitoring form is completed by the subject specialist, for submission to the School of Education, after which tutors and external examiners are sent a copy for information. 8.3 Student staff representative group Angela McDonald will be holding regular meetings with student representatives to discuss issues of importance or concern. Contact details will be available on the website (navigate from: www.glasgow.ac.uk/departments/adulteducation/students/). Agendas and minutes will be uploaded here too. Dominic McCafferty also holds occasional meetings with CertHE tutors in particular and you will be invited to attend any such meeting organised in the forthcoming year. 8.4 Student complaints Students are asked to highlight to their tutors any matters of concern or dissatisfaction with their course so that all parties may agree a way forward. If this is not possible, they are invited to write to the Information Officer in DACE, St Andrew’s Building. She will write to acknowledge the student’s complaint and forward their letter to the most appropriate member of staff for attention. In the case of complaints about courses, this person would normally be the subject specialist. He or she would consult with you regarding a response to the student’s complaint. The University has a Student Complaint procedure, and students should be referred to this if necessary. Copies can be obtained from the Information Centre or from the web www.gla.ac.uk/services/senateoffice/calendar. The general principle behind the procedure is that all problems should be dealt with at the local level where possible but can be referred to higher levels within the University if necessary. 9. COURSE PUBLICITY AND MARKETING 9.1 The brochures 9.2 Course documentation 9.3 Specific course advertising 9.1 The brochures We produce two brochures. The CertHE prospectus is published in June and enrolments for these courses can be taken immediately. The main brochure is normally distributed in mid-August, and all students who have enrolled on courses in the past two years will automatically receive a copy. 9.2 Course documentation You will receive copies, usually in March, of the draft information sheets and brochure entries concerning your courses in preparation for the next academic year. Any changes must be given to the CertHE office by the deadlines given. Please contact the subject specialist early on if you wish to suggest changes to aims, intended learning outcomes or assessment as they need formal approval at University level. Unless you contact your subject specialist at the start of the academic session, it is likely that proposed changes would not take effect until the start of the session after next, ie October 2012 for major changes proposed any time after the end of 2010. 9.3 Specific course advertising If you have any ideas about how your course might be best advertised, and how to reach its potential audience, please contact your subject specialist in the first instance. All ideas and contacts would be very welcome.
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