and American Express
Credit Card Gold
Contractual and insurance conditions
Conditions of use for credit cards from CREDIT acknowledges that the amount shown is correct,
SUISSE accepts the corresponding obligation, and at the same
time instructs the card issuer to credit the amount for
The general conditions listed below shall apply to all payment to the contracting parties. In the case of com-
MasterCard cards, VISA cards and the American pany cards, the company acknowledges the obligation
Express Credit Card Gold issued by CREDIT SUISSE thus accepted or instructions given as binding also upon
(hereinafter referred to as cards). These general condi- itself, irrespective of the internal legal relationship be-
tions supersede all prior general conditions. tween the company and the cardholder and regardless
of any representative capacities authorizing otherwise.
1 Issue of cards In the case of goods or services paid for via telephone,
Once CREDIT SUISSE (hereinafter referred to as the mail or Internet (also those involving recurrent or ongoing
card issuer) has accepted the application for a card, the payments, as with subscriptions), whereby the card-
applicant is sent a personal, non-transferable card made holder effects the transaction by providing his/her name,
out in his/her name. With the exception of company card number and/or card expiry date and hence does not
cards, an additional card may be requested for anyone sign a voucher or use his/her PIN, the cardholder ac-
living in the same household as the applicant, whereby knowledges that the amount shown is correct, accepts
the applicant assumes responsibility for this additional the corresponding obligation without signature or PIN,
card. The additional card is issued in the second person’s and instructs the card issuer irrevocably to credit the
name. amount for payment to the contracting parties. In the
The principal cardholder and the additional cardholders case of company cards, the company acknowledges the
are hereinafter referred to as cardholders. In the case obligation thus accepted or instructions given as binding
of company cards, the company shall receive one or also upon itself, irrespective of the internal legal rela-
more personal, non-transferable cards; each made tionship between the company and the cardholder and
out to an individual and/or to the company. These regardless of any representative capacities authorizing
individuals or the company to whom the cards are made otherwise. The cardholder or, in the case of company
out exclusively shall also be referred to hereinafter as cards, the company acknowledges that the present
cardholders. conditions apply to him/her/it in every case, once the
All cards issued remain the property of the card issuer. cardholder signs the card or makes use of it, and that the
The cardholder, or in the case of company cards, the card issuer is authorized to change these conditions at
company, acknowledges the right of the card issuer to any time on written notification.
reject a card application without stating a reason.
3 Spending limit
2 Use of the card and liability The spending limit determined by the card issuer shall
The card serves to facilitate cashless funds transfers. It apply to both the principal and any additional cards
entitles the cardholder to obtain goods and services with- together. In the case of company cards, a spending limit
in the spending limit set from businesses under con- may be determined for all cards as one and for each indi-
tract with the card organization and its partner organiza- vidual company card. Cash advances may be restricted
tions. With the personal identification number (herein- to a portion of the assigned spending limit. Spending
after referred to as PIN), cash may be withdrawn at limits may be changed by the card issuer at any time and
specified cash dispensers (hereinafter referred to as without stating any reason.
ATMs) subject to applicable national provisions. The PIN
is sent to the cardholder under separate cover and may 4 Fees, other costs and conditions
be changed at ATMs in Switzerland at any time. When An annual fee shall be charged for the card. For cash
the cardholder uses the card, he/she must check the withdrawals at cash dispensers, a commission of at
voucher presented to him/her and sign it. The signature present 3.75% of the amount withdrawn is charged (in
must match the signature on the card. The cardholder Switzerland: minimum of CHF 5; abroad: minimum of
acknowledges that the contracting parties may request CHF 10 per withdrawal). For cash advances over the
to see official identification as proof of identity. In the counter within or outside Switzerland, a commission fee
case of goods, services or cash obtained from ATMs, the of currently 3.75% of the amount withdrawn (no less
cardholder’s signature is replaced by his/her PIN. By than CHF 10) is charged. If using the card abroad, the
signing the voucher or using the PIN, the cardholder cardholder, or in the case of company cards, also the
company, acknowledges the foreign exchange sell price 6 Payment obligations
or the conversion rates set by the card organization as The cardholder, or in the case of company cards, also
well as the handling fee; rates and handling fee are inde- the company, agrees to pay the annual fees as well as all
pendent of the product, service, business sector or point outstanding balances. Furthermore, the cardholder, or
of sale and shall be charged equally and based purely on in the case of company cards, also the company, must
percentage rates, i.e. no fixed sums shall be charged. pay all further expenses arising for the card issuer in the
The card issuer is entitled to charge CHF 20 for each recovery of payments due under the present agreement,
reminder issued. as well as any interest resulting from the use of the card
Should the cardholder or the company fail to meet in accordance with the present provisions.
his/her/its payment obligations by the due date The cardholder, or in the case of company cards, also
indicated on the invoice, he/she/it will be considered the company, shall be held liable without reservation
to be in arrears – with no reminder being given – and will for all debts arising from the use of the card (cf. point 2).
be required to pay monthly default interest of 0.75% In the case of company cards, the cardholder
in addition to a monthly administration fee of 0.5% of acknowledges that he/she and the company are liable
the amount on the statement from the date of default. for all debits arising from the use of the card issued
He/she/it must also pay an amount calculated at the to him/her and that he/she can only exempt himself/
same rate as that for the default interest, plus the herself from such liability in the case of business-related
administration fee, backdated from the period from the debits made on behalf of the company and for which it
statement date to the date of default. can be proven that he/she has not been reimbursed by
Costs arising from blocking as a result of loss, theft the company. If an additional card is issued, the principal
or risk of misuse may be charged by the card issuer cardholder and the additional cardholder(s) are jointly
to the cardholder or company independently of any and severally liable to the card issuer for all obligations
indemnity by the card issuer (cf. point 10). A fee of arising from the use of the cards.
CHF 25 may be charged for the replacement of a lost The card issuer may assign its claims to a third party at
or stolen card. any time.
5 Invoicing, payment methods and objections 7 Period of validity and renewal
deadline The card expires at the end of the month/year embossed
The cardholder (if additional cards are issued, the princi- on it. The card issuer will send the cardholder a new card
pal cardholder), or – in the case of company cards with and charge the appropriate annual fee. Exceptions to
appropriate billing procedures – the company, shall this rule are cases in which the card may no longer be
receive a monthly statement of all transactions. used, even prior to its expiry date. Should the cardholder
The statement balance will either be debited to the bank not receive his/her new card at the latest 14 days before
account indicated on the card application form by means the previous card expires, he/she must notify the card
of direct debit or is to be paid using a payment slip. The issuer without delay. The card issuer reserves the right
payment by instalments option, which is standard for not to renew cards, and is not obliged to state the reason.
special types of card, can only be used once the card
issuer has received a signed credit agreement from the 8 Cancellation, blocking, and recall of the card
cardholder. In other cases, or where cards do not have a Both the cardholder, or in the case of company cards,
payment by instalments option, the outstanding sum, as also the company, and the card issuer have the right
given on the statement, must always be paid in full by the to terminate the contractual relationship in writing at
stipulated date. This may also be subject to any separate any time without stating any reason. The contractual
agreements governing payment by instalments. Com- relationship in respect of the additional card may be
plaints relating to the monthly statement should be com- terminated by either the principal cardholder or the
municated in writing to the card issuer within 30 days of additional cardholder. The additional card expires
the statement date. Failing this, the statement will be automatically as soon as the principal card becomes
deemed to have been approved by the cardholder or invalid.
company. The card issuer reserves the right to block and/or recall
cards at any time without having to state the reason, and
to demand immediate payment of the sums owed if the
cardholder exceeds the spending limit. The cardholder or
company acknowledges with regard to company cards Use of an expired, invalid, blocked or falsified/forged
that in the event that a company is granted a bankruptcy card by the cardholder is prohibited and can result in
moratorium or bankruptcy proceedings are initiated for criminal prosecution. The cardholder, or in the case of
the company, all relevant company cards may be company cards, also the company, is liable without
blocked. reservation for any damage incurred as a result.
Should the principal cardholder make a blocking request If the card or PIN is lost or stolen, or if there is any other
in the case of a principal card and additional cards, the reason to assume that there is a possibility of misuse, the
blocking may affect the principal card and/or the cardholder or the company must immediately notify the
additional cards. If the additional cardholder effects the card issuer, Swisscard AECS AG, in order to authorize
blocking, the block may only refer to the additional card. blocking of the card. The card issuer reserves the right to
Early termination, recall or return of the card does cancel the card (cf. point 8).
not entitle the cardholder to a pro rata reimbursement If damage is incurred, the cardholder or the company
of the annual fee. All outstanding amounts fall due must, to the best of his/her/its knowledge and belief,
for immediate payment when the card is recalled or co-operate in resolving the matter and in minimizing
returned. the damage. In the case of criminal offences, the police
must be notified. The card issuer is to be notified
9 Duty to exercise due care immediately upon discovery of the damage, but no later
In the interests of security, the cardholder must sign than 30 days after receipt of the monthly statement of
the card with a ballpoint pen in the space provided, account for the corresponding billing period. Should the
immediately upon receipt. The cardholder is obliged to cardholder receive a damage report form, it must be duly
keep his/her PIN secret. He/she must take due care of completed, signed and returned within 10 days of
the card and the PIN and keep them separate at all receipt.
times. In particular, he/she must not make a note of the
PIN on the card, even in an altered form. The cardholder 10 Indemnity in event of improper card use:
is advised to change the PIN immediately upon receipt at conditions and exceptions
a suitably equipped ATM. Provided the cardholder or the company has fulfilled the
The new PIN should not consist of an easily deducible conditions of use for the card in all respects (in particular
combination (such as a telephone number, date of birth, the duty to exercise due care), and is not otherwise
car registration number, etc.). at fault, the card issuer assumes indemnification for
The card must not be lent, transferred or in any other damages incurred by the cardholder or company as a
way be made available to third parties. The cardholder result of bookings made to the card account which can
is also obliged to immediately notify the card issuer in be proved to be due to the improper use of the card by a
writing of any changes to the information provided on the third party. This includes damage resulting from forgery
application form, specifically any changes to the or falsification of the card and improper use of the card
cardholder’s name, address or account details. The on the Internet by third parties. The term ‘third party’
cardholder must report changes/adjustments to card does not include the cardholder, his/her authorized
information taken by providers of regular services (e.g. representative, his/her spouse or anyone living in the
subscriptions) (card number, expiry date) directly to the same household, or, in the case of company cards, the
contracting party. company and its employees, designates and authorized
When the cardholder uses the card, he/she must check representatives. The card issuer does not accept liability
the voucher or amounts presented to him/her or for any damage covered by an insurance policy or for any
displayed electronically. The cardholder, or in the case of indirect or consequential damage of any kind, or damage
company cards, also the company, undertakes to use occurring on the Internet due to incomplete verification
the card only to the extent that he/she or the company is or insufficient technical knowledge or lack of safety
able to pay the monthly account in a timely manner. If this precautions. If the conditions for the cover by the card
is not the case, the card must be cancelled immediately issuer as described above are not met, the cardholder
(by cutting apart the magnetic strip) and returned or company bears general liability to the card issuer
automatically to the card issuer. Likewise, a terminated for every transaction (including fees and other costs)
or recalled card, or a card which has not been renewed, effected using the card or a corresponding company
must be cancelled in the same manner and returned to card or relating to the card or a corresponding company
the card issuer. card; this shall also apply if transactions are not effected
by the actual cardholder or if they are effected despite a right of offices duly designated by law to make the data
block having been imposed. Should the customer or communicated to them available to other parties. The
company request that the card not be sent directly by card issuer is authorized to partially or fully
post, the cardholder or company shall bear the cost of mandate third parties in Switzerland or abroad to
any damage occasioned by the forwarding which occurs process the card application and handle the card
before the cardholder receives the card. relationship and all card transactions. The card-
Should the card issuer offer an indemnity for a damage, holder, or in the case of company cards, also the
the cardholder or company must assign his/her/its company, authorizes the card issuer to make all
claims from this damage to the card issuer. existing data available to these third parties,
insofar as this is necessary for processing the card
11 Exclusions of liability application and handling the card relationship and
The card issuer declines any liability for the transactions all card transactions and to transmit these data
concluded using the card; in particular, the cardholder abroad for these purposes. In the case of
must settle with the relevant contracting parties any company cards, the cardholder further authorizes
complaints with regard to goods or services ordered the card issuer or any third parties designated by it
or obtained using the card. The cardholder must to make this data available to the company. If the
nevertheless continue to settle the monthly bill as card bears the name or logo of a third party, the
agreed. cardholder, or in the case of company cards, also
The card issuer declines any liability if a contracting party the company, authorizes the card issuer to make
or a bank refuses to accept the card for any reason, or this data available to the third party as well as
if a payment using the card cannot be effected for to any partners brought in by the third party for
technical or other reasons, or because the card has been the implementation and handling of any card
blocked. The same applies should the card not be usable programmes (including loyalty programmes)
at an ATM, or if the card is damaged or rendered unusable operated in conjunction with this third party.
by an ATM. Furthermore, the card issuer is entitled to process
The card issuer declines any liability for any damage information relating to the card relationship or to make
resulting from the cancellation, blocking or recall of the this information available to authorized third parties for
card. the purpose of developing products and services of
In the event that the card issuer offers particular online potential interest to the cardholder or, in the case of
services (e.g. Internet access to one’s own data), the company cards, also to the company, and to offer these
card issuer assumes no responsibility for the accuracy or to the cardholder and/or to the company.
completeness of information transmitted in this manner.
Assuming due caution is exercised, any liability for any 13 Applicable law, place of jurisdiction and place
damage or any indirect or consequential damage arising of prosecution for debt
from relevant online communication is excluded. All relations between the card issuer and the
cardholder or the company with regard to the
12 Acquisition, processing and forwarding of issuing and use of the card or with regard to this
data agreement are subject to Swiss law. The place of
For the purposes of checking the details given on the jurisdiction is determined by the relevant binding
card application form and processing the card relation- legal provisions. If these provisions are not appli-
ship, the card issuer is entitled to obtain information from cable, the exclusive place of jurisdiction for all
public offices, the applicant’s employer and bank, credit legal proceedings shall be Zurich 1, which shall
agencies and the Central Office for Credit Information also be deemed to be the place of prosecution
(ZEK) or any offices designated by law for this purpose, for debt for cardholders or companies domiciled
and also to report cases of blocking of the card(s), outside Switzerland. The card issuer further has
specific payment arrears or misuse of the card by the the right to bring action against the cardholder
cardholder, as well as in the cases provided for by law, to or the company before the competent court or
the ZEK or to the offices designated by law for this pur- competent authority of his/her place of residence
pose. The cardholder, or in the case of company cards, or the company’s registered office or before any
also the company, acknowledges the right of the ZEK to other competent court or competent authority.
make data of this kind available to its members and the
Membership provisions for pointup bonus The basis for calculating the required number of bonus
programme points for pointup offers is an integral component of the
1 General provisions The offers and redemption options may be changed by
The following provisions apply to the pointup bonus the card issuer at any time and without any prior notice.
programme for credit cards of the card issuer. The card The latest provisions will be published periodically on the
issuer is entitled to change or terminate the membership www.pointup.ch website.
conditions, calculation system, choice of partner com-
panies or their products and services at any time and 5 Validity and transferability
without prior notice to members. This also applies in the pointup bonus points expire after two years of being
event of a cancellation of the pointup bonus programme. earned. Cash will not be paid out in their place nor will
they be replaced if lost. The points are not transferable.
2 Participation in pointup bonus programme
On receipt of credit card(s) from the issuer, cardholders 6 Liability
automatically become members of the pointup bonus The card issuer does not take any liability for the services
programme. The issuer reserves the right to deny or and products obtained through redemption of points
terminate participation, in particular in the event of viola- (including those obtained by redeeming vouchers). In
tions of the provisions or if the cardholder repeatedly fails particular, it shall not be held liable for ensuring that the
to pay the credit card invoice. services are provided or for damage incurred as a result
of accepting the services provided.
3 Collecting bonus points
A separate bonus points account is set up for every 7 Cancellation
pointup participant. Purchases on the principal card and Membership of the pointup bonus programme may be
additional card billed to the same account are credited to terminated at any time. Cancellation may be communi-
the relevant points account. Points are earned each time cated in writing or over the telephone. No further bonus
the issuer’s card/s is/are used in shops, hotels and other points will be credited to the account with effect from the
points of sale. next statement period. Vouchers already in the posses-
sion of the cardholder will remain valid for the two-year
No bonus points are credited when the card fee is debit- period as of the issue date.
ed or for interest. If a card transaction is reversed
because the goods have been returned to the vendor, When the credit card agreement is terminated,
the bonus points earned will be deducted. membership of the pointup bonus programme will be
similarly cancelled. Bonus points that have not been
If the cardholder is in arrears with payments, bonus redeemed at this point will expire without replacement.
points will cease to be credited after 30 days. After 90
days, the bonus points will be cancelled.
All pointup participants receive a statement of bonus
points earned on a periodic basis. Any complaints relat-
ing to the bonus points statement should be made to the
card issuer within 30 days of receiving the statement.
4 Redeeming bonus points
The bonus points accumulated may only be redeemed
with the business partners of the card issuer displayed
on its homepage www.pointup.ch. Bonus points may not
be used for settling previous purchases of products and
Collective travel and air accident insurance 1 Insured risks
valid from 1 April 2002 Cover applies to accidents sustained on the outward and
return journeys between the place of departure and the
Certificate of insurance destination. Cover shall begin no earlier than the day of
ACE Insurance S.A.-N.V. (hereinafter called WE or US) ticket purchase or car rental.
insures the credit card holder, his/her spouse or life
partner and his/her unmarried children up to the age of The following cases/accidents are insured:
25. The insurance covers accidents which occur while a Accidents which occur while boarding, travelling in or
travelling, including those involving flights and hire cars, disembarking from a means of public transport as a
provided travel was paid for using the credit card. passenger (rather than as a crew member). Cover
Extracts from the Insurance Conditions are printed also applies to accidents where the insured person is
below. The complete Insurance Conditions can be hit by a means of public transport.
requested from Swisscard AECS AG. Whether they b Accidents which occur while travelling as a passenger
are inspected or not, it is accepted that the Insurance on public transport or in a taxi on land, sea or by air on
Conditions of the original policy apply without restriction. a direct, uninterrupted route to the place of departure
Please keep this certificate of insurance with your or airport or, upon arrival, from the place of arrival
insurance documents. or airport to the final destination of the journey,
regardless of whether or not travel is paid for using the
Collective travel and air accident insurance policy credit card. Regular journeys, e.g. to the cardholder’s
numbers are as follows: place of work, using any kind of season ticket do not
MasterCard Standard 55SW1466 count as journeys in the sense of this insurance cover.
MasterCard GOLD 55SW1467 Rather, cover applies only to journeys which are
VISA Classic 55SW1468 one-off in nature, such as business travel, holiday
VISA GOLD 55SW1469 travel, etc.
American Express Credit Card Gold 55SW1470 c Accidents which occur while travelling as a driver or
passenger in a hire car.
This Policy applies to all VISA, MasterCard and American The insurance covers accidents suffered by the insured
Express Credit Cards, as outlined below: person as a user of a means of public transport officially
Insured sums (in CHF): licensed to carry passengers on land, on water or by air,
In the event of death or as a user of a hire car. The insured person is also
MasterCard Standard 300,000 covered when boarding and disembarking from such
MasterCard GOLD 500,000 means of transport. The insurance cover only applies if
VISA Classic 300,000 travel was paid for using the credit card.
VISA GOLD 500,000
American Express Credit Card Gold 500,000 2 Insured persons
The insurance covers the holder of a valid credit
In the event of disability card (insured person) and his/her family. The insured
MasterCard Standard 300,000 person’s family includes: spouse or life partner;
MasterCard GOLD 500,000 unmarried children under the age of 25.
VISA Classic 300,000
VISA GOLD 500,000 3 Qualifying accidents
American Express Credit Card Gold 500,000 Any bodily injury involuntarily sustained by the insured
person as a result of sudden extraneous force shall be
Rescue and repatriation costs deemed an accident.
(excluding treatment costs) The term ‘accident’ also includes the involuntary
MasterCard Standard 60,000 inhalation of gases or vapours and the inadvertent
MasterCard GOLD 60,000 ingestion of poisons or acids; frostbite, heatstroke,
VISA Classic 60,000 sunstroke, the impairment of health by ultraviolet rays
VISA GOLD 60,000 (except sunburn); and drowning.
American Express Credit Card Gold 60,000
4 Definitions Disability insurance (in CHF):
Public transport: any means of transportation officially Depending on the product in question, WE will pay the
licensed to carry passengers on land, on water or by following sums in the event of complete disability if the
air. This includes transportation chartered by a travel insured person sustains what appears to be a permanent
company, but not aircraft hired by the insured person in a disability as a result of an accident or air accident:
business or private capacity. In the event of disability
Hire cars: hire cars are defined as any rented automobile MasterCard Standard 300,000
used against payment for the transportation of persons MasterCard GOLD 500,000
or goods in a business or private capacity. VISA Standard 300,000
VISA GOLD 500,000
5 Exclusions American Express Credit Card Gold 500,000
WE do not pay out benefits for claims associated with
• military action: if the insured person is involved in In the event of partial disability, a proportion of the
unforeseeable military action outside Switzerland, maximum sum will be paid in accordance with the degree
insurance cover expires 14 days after such action first of disability.
• participation in races, rallies or similar competitions or Rescue and repatriation insurance:
training runs involving motor vehicles or boats; WE will pay only the essential and proven costs up to
• deliberate crimes or misdemeanours or attempts to a maximum overall sum of CHF 60,000 per insured
commit same; person and incident. The insurance covers: rescue and
• suicide, self-mutilation and attempts to commit these search costs (the latter up to CHF 10,000), essential
acts; transport to the nearest suitable hospital, cost of
• heavy drunkenness, abuse of drugs or medication. journey for a single visit to the hospital if
hospitalization outside Switzerland exceeds
6 Insured benefits seven days and relatives wish to visit the insured
Accidental death (in CHF): person (up to max. CHF 2,000 per incident),
Depending on the product in question, WE will pay the recovery and repatriation of the body of the insured
following sum if the insured person dies as a result of an person. Treatment costs are not insured.
accident or air accident:
7 Maximum benefits
MasterCard Standard 300,000 The sums set out in this contract are the maximum
MasterCard GOLD 500,000 sums paid per insured person and per incident, even if
VISA Classic 300,000 the insured person holds more than one credit card or
VISA GOLD 500,000 more than one insurance certificate.
American Express Credit Card Gold 500,000
8 Compulsory notification in the event of a
to the persons identified in writing by the insured claim
person. If the insured person has not nominated any WE must be informed without delay. The costs of
beneficiaries, the beneficiary of the deceased insured notification (telephone, etc.) will be reimbursed to the
person will be his/her spouse or life partner; or in this insured person.
person’s absence the insured person’s children; or in WE can be contacted by telephone for advice and help
their absence, his/her parents; or in their absence, +41-44-825 20 16 or fax +41-44-825 20 09.
his/her siblings or their children. If there are no such The insured person, or the legal claimant, must provide
beneficiaries, only the cost of burial will be paid up to US with all the necessary evidence, such as official death
the maximum insured sum. For children under the certificates, doctors’ reports and police reports, of their
age of 16, the insured sum in the event of death is own accord. Correspondence should be addressed
CHF 10,000. For insured persons between the ages to ACE Insurance S.A.-N.V., Gerlisbrunnenstrasse 1,
of 16 and 20, the insured sum is CHF 50,000, even if a CH-8121 Benglen/Fällanden ZH.
higher amount is stated on the policy.
In the event of an accident, professional medical
assistance must be obtained as soon as possible.
When communicating with US, the attending doctor Purchase protection for holders of the American
is released from the obligations of doctor-patient Express Credit Card Gold
confidentiality. All insured persons are obliged to
undergo an examination by a doctor nominated by US. Important note:
9 Expiry of claims The enforcement of an indemnity claim under the terms
Claims arising from this contract are considered void two of this insurance does not discharge the American
years after the occurrence of the accident in question. Express Credit Card Gold cardholder from his/her
obligation to settle his/her American Express Credit Card
10 Place of jurisdiction and applicable law Gold account according to the conditions of membership.
The insured person or the rightful claimant under the
insurance policy may choose either the registered office This insurance applies to purchases made using the
of ACE Insurance S.A.-N.V. or his/her Swiss place of American Express Credit Card Gold (55SW1421A).
residence as the place of jurisdiction. The location of
the branch is deemed to be the registered office for 1 Insured items and term of insurance
the entire Swiss operation. In cases where the insured 1. Insurance cover applies to moveable items which
person lives outside of Switzerland, the registered have been paid for in full by an authorized holder
office of ACE Insurance S.A.-N.V. is the only place of of a valid American Express Credit Card Gold
jurisdiction. (hereinafter referred to as the “Insured”) using the
valid American Express Credit Card Gold issued in
Unless otherwise laid down in these insurance his/her name.
conditions, the relevant provisions of the Swiss federal
law on insurance contracts (VVG dated 2 April 1908) 2. Insurance cover begins when possession is
apply. taken of the item upon purchase and lasts 90
days, including transportation to the item’s final
11 Contact address destination.
For information and questions relating to this insurance,
please contact: 2 Insured risks and losses
1. ACE Insurance S.A.-N.V. (hereinafter referred to
ACE Insurance S.A.-N.V. as WE, US or OUR) will pay an indemnity for the
Gerlisbrunnenstrasse 1 destruction, damage or theft, subject to certain
CH-8121 Benglen/Fällanden ZH qualifications, of the insured items.
Tel. cover-related questions: +41-44-825 20 04
Tel. claims-related questions: +41-44-825 20 16 3 Exclusions and restrictions
Fax +41-44-825 20 09 1. The insurance cover offered under this scheme is
subsidiary to existing insurance cover. This means
that if the same risk is also covered by another
insurer, claims must be made against this other
policy before any claims can be brought under the
present scheme. Indemnity claims under this policy
can be made only if the Insured has not actually
received recompense under another insurance
policy. If the indemnifiable loss exceeds the
recompense actually provided by other insurance
policies, only the part of the loss that exceeds this
figure can be claimed.
2. The following are not insured:
a) cash, cheques, travellers’ cheques, all other
securities, entrance tickets and any other
authorizations of any type;
b) animals and plants; 4 Insurance excess
The insurance excess is CHF 75 per incidence of loss.
c) foodstuffs, luxury foods and tobacco;
5 Maximum indemnity
d) jewellery and watches, precious metals and The maximum indemnity corresponds to the sum shown
precious stones in luggage, if they are not worn on the monthly statement or purchase receipt, to a
or used as laid down in the applicable provisions maximum of CHF 750 per insured event and CHF 4,500
or are not carried in the personal safekeeping per cardholder within any twelve (12) month period.
of the cardholder or a travelling companion
previously known to him/her; If the cardholder has several American Express Credit
Card Gold cards, the indemnity is limited to the benefits
e) electronic equipment, such as computers or paid out under the American Express Credit Card Gold
computer peripherals, while at the workplace; card which offers the highest level of cover. Indemnities
cannot be cumulated.
f) items lost as a result of qualified theft if this theft
is not reported to the relevant authorities within 6 Indemnity claims
48 hours of its discovery and no written theft The only persons entitled to claim indemnity are the
report is submitted; Insured described in § 1.
g) items lost after being left unattended in a 7 Insured value, indemnity calculation
publicly accessible place; 1. The insured value of the item in question is the
amount in Swiss francs which is shown for this item
h) items obtained by the fraudulent or unauthorized on the American Express Credit Card Gold monthly
use of the American Express Credit Card Gold. statement.
3. Insurance does not cover loss caused by the 2.1 Once the loss has been determined by US, WE
following: have the following options:
a) conflict of all types, internal unrest, floods and
earthquakes; a) to offer a replacement in kind or the current
insured value as determined in point 1 if the
b) seizure, removal or other intervention by higher item in question is destroyed or lost;
b) to have damaged items repaired or to pay the
c) normal wear and tear; necessary repair costs at the time the insured
event occurred, plus compensation for any
d) nuclear energy; lasting reduction in value in each case, up to a
maximum of the insured value as determined in
e) manufacturing or material faults, intrinsic point 1.
product defects or the nature of the item itself;
2.2 Indemnity payments for items that were paid for
f) theft of or from motor vehicles; only in part by the American Express Credit Card
Gold are restricted to the corresponding proportion
g) operating errors. of the total purchase. If the item is one of a pair or
a set, WE will pay out a maximum of the insured
4. Exclusion of items under guarantee value as determined in point 1, unless the item(s)
No indemnity will be paid for loss which a third which are not lost or damaged cannot be used or
party is contractually liable to make good as a replaced/supplemented individually.
manufacturer or seller or in connection with a repair
order. 8 The Insured’s obligations
1. If an insured event occurs, the Insured must:
a) report the loss to US or to one of OUR agents by If stolen items are not reported to the police or not
telephone or in writing immediately, and within reported to the police within the time limit stated,
forty-five (45) days at most; WE are not obliged to pay an indemnity for the
items in question alone.
b) submit a signed claim form to US or one of
OUR agents within ninety (90) days, enclosing If a deliberate breach of obligations had an impact
the following information and documentation: neither on the determination of the insured event
evidence of loss, including the Insured’s nor on the determination or the extent of the
invoice and purchase receipt, police report indemnity, the discharge from the payment
if necessary, claims against third parties obligation, as set out in point 4, does not apply if
(including insurance companies) in respect of the breach was not sufficient to impair OUR
the same loss or other information which might interests severely and if, additionally, the Insured
have a bearing on the final insurance pay-out; does not bear significant responsibility.
c) report loss resulting from fire, explosion, 9 Special grounds for forfeiture
burglary, theft, vandalism or robbery to the 1. WE are not obliged to pay an indemnity if the
appropriate police station and submit an Insured brought about the loss him/herself
inventory of the items in question to this police intentionally or by gross negligence.
2. WE are not obliged to pay an indemnity if the
d) permit US, at OUR request, to conduct all Insured maliciously attempts to deceive US about
reasonable investigations into the cause and facts that are important in terms of the reason for or
extent of the loss and into OUR own indemnity level of this indemnity.
obligations. The insured must also provide in
writing any and all information which might be 10 Recovered items
useful in this regard, as well as the necessary If the Insured recovers a lost item after an indemnity has
purchase documentation (or copies of invoices) been paid, he/she has the choice of either repaying the
which show the purchase price and date of indemnity sum or surrendering the items to US.
purchase clearly, or a substitute document
(such as a certificate of guarantee), which also WE can require the Insured to make his/her decision
shows these details; within two weeks. If the deadline expires without a
decision on the part of the Insured, WE are entitled to
e) where possible, ensure that the loss is prevented choose the course of action to be taken.
or minimized and, in doing so, follow OUR
instructions. 11 Indemnity payment
1. The indemnity will be paid by US within one month
2. The Insured is obliged to inform US of the at most of its final determination.
existence of any other insurance policy which
also covers the insured event, as well as of any 2. WE may withhold payment of the indemnity until
claims made against such insurance policies and the legal conclusion of any official investigations or
any payments received. criminal proceedings against the Insured in
connection with the insured event.
3. WE may demand that the Insured submit a
damaged item for further evaluation. In such cases, 3. WE are discharged from OUR obligation to pay
carriage costs will be paid by US. an indemnity if an indemnity claim is not legally
enforced within a period of six months of its
4. Should the Insured breach any of the obligations rejection in writing by US. This rejection must also
listed above, WE will be discharged of OUR obliga- state the legal consequences of non-observance
tion to make a pay-out, as provided for in the Swiss of this six-month enforcement period.
federal law on insurance contracts.
12 Place of jurisdiction and applicable law
The Insured or the rightful claimant under the insurance
policy may choose either the registered office of ACE
Insurance S.A.-N.V. or his/her Swiss place of residence
as the place of jurisdiction. The location of
the branch is deemed to be the registered office for the
entire Swiss operation. In cases where the Insured lives
outside Switzerland, the registered office of ACE
Insurance S.A.-N.V. is the only place of jurisdiction.
Unless otherwise laid down in these insurance
conditions, the relevant provisions of the Swiss federal
law on insurance contracts (VVG dated 2 April 1908)
13 Contact address
Should you have any questions or require any
information in connection with incidences of loss,
ACE Insurance S.A.-N.V.
CH-8121 Benglen/Fällanden ZH
Tel. cover-related questions: +41-44-825 20 04
Tel. claims-related questions: +41-44-825 20 39
Tel. claims-related questions: +41-44-825 20 41
Fax +41-44-825 20 09