Competition for Administrative Officer in Information and

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Competition for Administrative Officer in Information and Powered By Docstoc
					                   CANDIDATES INFORMATION BOOKLET


                          PLEASE READ CAREFULLY




Revenue intend to hold an open competition for the purpose of recommending a
                person (s) for appointment to the position(s) of

                       Administrative Officer
                                in
           Information and Communications Technology
                             AO (ICT)




Revenue is committed to a policy of equal opportunity.
This competition will be run in compliance with the codes of practice prepared by the
Commissioners for Public Service Appointments (CPSA).
Codes of practice are published by the CPSA and are available on
www.cpsa.ie
CONTACT: REVENUE MANPOWER PLANNING & MANAGEMENT
(01) 6475327
Ship Street Gate
Dublin Castle
Dublin 2




                          Administrative Officer ICT, 2011                          1
         Administrative Officer in Information and
          Communications Technology AO (ICT)


This competition, and any offer of appointment arising as a result of the competition,
is governed by the terms of Article 45 of the Treaty on the functioning of the EU
(ex Article 39 TEC), which allows freedom of movement of workers within the
territory of Member States for the purpose of employment. Citizens of non-
European Economic Area (EEA) states will not be eligible to compete.

Revenue
Revenue is the Irish Tax and Customs administration. Its mission is “To serve
the Community by fairly and efficiently collecting taxes and duties and
implementing import and export controls”.

Revenue has a staff of over 6,000, deals with almost 2.3 million personal and
business taxpayers and is responsible for collecting over €35 billion in 2011 in
taxes and duties and for trade facilitation and frontier control. It is a highly
decentralised organisation with offices in all parts of the country.

Administrative Officer (ICT) – Job Description
Revenue is recruiting for two particular roles within our Information &
Communications Technology and Logistics Division (ICT&L).

   1. Experienced ICT Professionals

   2. Recent Graduates with ICT- Related Qualification


These positions offer experienced ICT professionals/recent ICT graduates an
excellent opportunity in Revenue to build a career in one of Ireland’s
recognised market leading business environments embracing a wide range of
sophisticated information and communications technology.

The Administrative Officer (ICT) will be engaged in a wide range of
functions, including:
     •   Software development on complex bespoke frameworks and
         business applications including Revenue’s award winning Revenue
         On-Line Services (ROS); utilizing Rich Internet applications and
         mobile apps; fusion of ‘commercial off the shelf’ and open source
         components with these frameworks;
     •   Service oriented architecture development; systems and database
         administration; enterprise management; platform consolidation,
         virtualization, cloud computing and hosted services; sophisticated
         middleware and messaging systems;




                          Administrative Officer ICT, 2011                           2
      •   Network and telecommunications management with opportunities in
          ICT security; network monitoring technologies; large-scale Voice-
          over-IP implementation;
      •   Information management including data modeling, document and
          content management, collaborative systems, data warehousing,
          predictive analytics and data mining, business intelligence and risk
          analysis;
      •   Research and advice on ICT best practice, methodologies and
          emerging approaches; business process improvement; standards
          certification such as ISO, ITIL and CMMI;
      •   Support for the development of ICT strategic and operational policy
          including input to the overarching eGovernment, information sharing
          and shared services agenda; conformance to international standards
          and benchmarks.

More detailed information in relation to both of these posts is available in
Appendix 1 hereunder.

A commitment to ongoing training and development and a lively interest in
Information Technology generally will be essential for roles typically focused on
ongoing technological service improvement and delivery.

Revenue has an established culture of personal development including ongoing
industry training and on-site coaching/mentoring in IT analysis, design and
software development skills. Administrative Officers (ICT) will be required to
participate in Revenue’s intensive training and upskilling programme. This
training takes place during working hours and is specifically aimed at providing
the technical skills required to undertake the wide range of information
technology roles available within Revenue.

As part of your development program you will also get the opportunity to work
for a year in another Government Department/ Office after which you return to
your parent Department/Office.


Essential Entry Requirements:
Candidates must have, on or before 30 September 2011,

 •   A recognised first class or second class honours degree – Level 8 of the
     National Framework of Qualifications – www.nfq.ie (or an equivalent
     qualification acceptable to the Revenue Commissioners) in Information
     and Communications Technology;
                                          or
 •   A recognised first class or second class honours degree – Level 8 of the
     National Framework of Qualifications – www.nfq.ie (acceptable to the
     Revenue Commissioners) and three years recent ICT practical field
     experience across a multiplicity of the disciplines listed above – see also
     Appendix 1of this booklet


                          Administrative Officer ICT, 2011                         3
                                        and
Possess the requisite knowledge, competencies and ability to carry out the
role/s as described in Appendix 1 of this booklet and Section C of the
application form and if you are applying for the AO (ICT) – Experienced
ICT Professional position, you should possess a multiplicity of the skills
outlined in Appendix 2 of this booklet.


The Administrative Officer (ICT) in Revenue is required to demonstrate
competence in a range of generic skills and abilities that have been identified
as being required for such posts. In this regard, you should note, that you will
be required, when completing the application form, to demonstrate
competence in some/ all of these areas by reference to specific examples in
your career to date. See Section C of the Application Form.

Incentivised Scheme for Early Retirement (ISER)
Normal rules of the Civil Service will apply as regards eligibility. It is a
condition of the Incentivised Scheme for Early Retirement (ISER) as set out in
Department of Finance Circular 12/09 that retirees from the Civil Service,
under that Scheme, are not eligible to apply for another position in the Civil
Service. Therefore, such retirees may not apply for this position.

Department of Health and Children Circular 7/2010
The Department of Health Circular 7/2010 of 1 November 2010 introduced a
Targeted Voluntary Early Retirement (VER) and Voluntary Redundancy
Schemes (VRS). It is a condition of the VER scheme that persons availing of
the scheme will not be eligible for re-employment in the public health sector or
in the wider public service or in a body wholly or mainly funded from public
moneys. The same prohibition on re-employment applies under the
redundancy scheme also, except that the prohibition is for a period of 7 years,
after which time any re-employment will require the approval of the Minister
for Public Expenditure and Reform. People who availed of either of these
schemes are not eligible to compete in this competition.

Declaration
Applicants will be required to declare whether they have previously availed of
a public service scheme of incentivised early retirement.


Selection Process
The methods to be used to form a panel from which candidates
may be selected for posts will include some or all of the following
elements:

   •   Short-listing of candidates on the basis of the information
       contained in his/her application form;
   •   Additional selection tools, e.g. cognitive tests, a preliminary
       interview; and



                         Administrative Officer ICT, 2011                     4
   •   An interview based on the essential competencies and experience
       required for the post that may include a presentation (topic will be
       identified when candidates are scheduled for interview).

During any short-listing exercise that may be employed, a board will examine
the application forms and assess them against pre-determined criteria based
on the requirements of the position. It is therefore in your own interests to
provide a detailed and accurate account of your qualifications and experience
on the application form.

A board or boards will be set up by Revenue to conduct any interviews. All
interviews will take place in Dublin.


The onus is on all applicants to make themselves available on the
date(s) specified by Revenue and to make whatever arrangements are
necessary to ensure that they receive communications sent to them at
the contact details specified on their application form. Revenue will not
be responsible for any expenses incurred by candidates.


Application Form
Applications must be made on the official application form which is available
for download on Revenue’s website @ http://www.revenue.ie/go/080 or by
contacting Sharon Kealy (Manpower Planning and Management) telephone
(01) 6475327.

All sections of the form must be fully completed. Accuracy is essential in
completing the application form as you may be short-listed on the basis of
information supplied. Any inaccuracy in completing the form may result in
rejection.

A Curriculum Vitae is not required and should not be submitted.

Closing Date: 4pm, Monday 24th October 2011. Applications will not be
accepted after this date. Please note application by email or fax is not
acceptable.

The application form plus 4 copies should be posted in sufficient time to
ensure delivery by this deadline. Claims of loss or delay will not be considered
unless supported by a Certificate of Posting.

Forms should be posted to;

Ms Sharon Kealy
Manpower Planning and Management
Corporate Services Division
Ship Street
Dublin Castle
Dublin 2


                        Administrative Officer ICT, 2011                        5
If you are applying for the AO (ICT) – Experienced ICT Professional
position, you should ensure that you have also completed the Skills
Questionnaire - see Appendix 2 of this booklet.

Confidentiality
Certain items of information, not specific to any individual, are extracted from
computer records for general statistical purposes, subject to the provisions of
the Freedom of Information Act, 1997 & 2003.




                        Administrative Officer ICT, 2011                      6
Optional Language Test
You may have your ability to communicate effectively in Irish and English
assessed. Your ability in the language in which the interview is conducted will
be assessed at the interview itself and in the other language by a separate
competitive language test. This test will comprise conversation on ordinary
topics. Candidates who satisfy the Public Appointments Service that they are
proficient in both Irish and English will be awarded marks in respect of such
proficiency. Candidates who qualify at interview and establish their
proficiency will be awarded an extra 6% of the total marks available at
interview.

Code of Practice
This competition is being organised in accordance with the Code of Practice
titled Appointment to Positions in the Civil Service and Public Service
published by the Commissioners for Public Service Appointments (CPSA).
Revenue will consider any requests for review in accordance with the
provisions of this code.
A copy of the Code may be accessed at www.cpsa.ie See also Appendix 3.


Revenue is an equal opportunity employer. Assignments will be made
on the basis of qualifications and the ability to carry out the
responsibilities of the grade or post.

Canvassing will disqualify

Deeming of Candidature to be withdrawn
Candidates who do not attend for interview or other tests when and where
required by Revenue, or who do not, when requested, furnish such evidence,
as Revenue require in regard to any matter relevant to their candidature, will
have no further claim to consideration.




                        Administrative Officer ICT, 2011                      7
Terms and Conditions


General
The appointment is subject to the Civil Service Regulation Acts 1956 to 2005,
the Public Service Management (Recruitment and Appointments) Act 2004,
and any other Act for the time being in force relating to the Civil Service.

Salary
The PPC (Personal Pension Contribution) salary for this position is as follows:

€29,922, €32,575, €35,970, €38,554, €41,140, €43,734, €46,319, €48,896,
€50,683(LSI1), €52,465 (LSI2)

LSI1 after 3 years satisfactory service at the maximum, LSI2 after 6 years
satisfactory service at the maximum.

Candidates should note that entry will be at the minimum of the scale
and will not be subject to negotiation and the rate of remuneration may
be adjusted from time to time in line with Government pay policy.
Increments are awarded annually subject to satisfactory performance.

Important Note:
Different pay and conditions may apply, if, immediately prior to appointment
the appointee is:

   (a) already a serving Civil Servant or Public Servant, or
   (b) serving in an unestablished capacity in the civil service and has had
       continuous service in that capacity since 5 April 1995, or
   (c) serving elsewhere in the public sector in a position in respect of which
       he or she is paying the Class B, C or D rate of PRSI contribution.

Tenure
The appointment is to an established position on a probationary contract in
Revenue. The probationary contract will be for a period of one year from the
date of appointment. Notwithstanding this paragraph and the paragraph
below, this will not preclude an extension of the probationary contract in
appropriate circumstances.

During the period of the probationary contract, the appointee’s performance
will be subject to review by the relevant supervisor(s) to determine whether
the appointee:

      (i) has performed in a satisfactory manner;
      (ii) has been satisfactory in general conduct; and
      (iii) is suitable from the point of view of health with particular regard to
      sick leave.


                        Administrative Officer ICT, 2011                          8
Prior to completion of the probationary contract a decision will be made as to
whether or not the appointee will be retained pursuant to Section 5A(2) of the
Civil Service Regulations Act 1956-2005. This decision will be based on the
appointee’s performance being assessed against the criteria set out in (i) to
(iii) above. The detail of the probationary process will be explained to the
appointee by Revenue and the appointee will be given a copy of the
Department of Finance and Revenue guidelines on probation.

Official Secrecy and Integrity
During the term of the probationary contract, an officer will be subject to the
Provisions of the Official Secrets Act, 1963, as amended by the Freedom of
Information Acts 1997 and 2003. The officer will agree not to disclose to third
parties any confidential information either during or subsequent to the period
of employment.

Civil Service Code of Standards and Behaviour
The officer will be subject to the Civil Service Code of Standards and
Behaviour and the Revenue Code of Ethics.

Ethics in Public Office Act 1995
The Ethics in Public Office Acts 1995 will apply, where appropriate, to this
employment.

Political Activity
During the term of employment the officer will be subject to the rules
governing civil servants and politics.

Outside Employment
The position will be whole time and the appointee may not engage in private
practice or be connected with any outside business, which conflicts in any
way with his/her official duties, impairs performance or compromises his/her
integrity as a Revenue official. A Revenue Official cannot act as an agent or
advisor in relation to Revenue matters.

Organisation of Working Time Act 1997
The terms of the Organisation of Working Time Act, 1997 will apply, where
appropriate, to your employment.

Hours of attendance
Hours of attendance will be fixed from time to time but will amount to not less
than 41 hours per week. The Administrative Officer will be required to work a
five-day week.

Annual Leave
The annual leave allowance will be 25 working days a year rising to 29 after 5
years’ service and to 31 after 10 years’ service. The annual leave allowance
is subject to a review at present. This allowance is subject to the usual
conditions regarding the granting of annual leave and is on the basis of a five-
day week and is exclusive of the usual public holidays.


                        Administrative Officer ICT, 2011                      9
Sick Leave
Pay during properly certified sick absence, provided there is no evidence of
permanent disability for service, will apply on a pro-rata basis, in accordance with the
provisions of the sick leave circulars.

The appointee will be required to sign a mandate authorising the Department of
Social Protection to pay any benefits due under the Social Welfare Acts direct to the
Office of the Revenue Commissioners and payment during illness will be subject
to the appointee making the necessary claims for social insurance benefit to the
Department of Social Protection within the required time limits.


Assignment/Location
The successful candidates will be appointed as Administrative Officers (ICT)
in Revenue and will be assigned to Dublin.

When obliged to travel on official duty the AO (ICT) will be paid appropriate
travel expenses and subsistence allowances subject to normal civil service
regulations.

Superannuation and Retirement
Successful candidates will be offered the appropriate pension terms and
retirement age conditions as prevailing in the civil service at the time of being
offered an appointment.

The current pension and retirement age terms and conditions are as set out
immediately below. Candidates should be aware that, as announced in Budget
2010, the Government has decided to introduce a new single pension scheme,
along with a new retirement age provision, for new recruits to the public
service.

NB: Candidates should note that this may mean that pension and
retirement age terms different from those set out below may accompany
an offer of appointment.

At present the terms of the Contributory Pension Scheme for Established Civil
Servants and of the associated Spouses’ and Children’s Pension Scheme for
Established Civil Servants apply to appointments of this kind. Membership of
this scheme is compulsory, and includes the following provisions with respect
to pension terms, retirement age and associated conditions:

   •   New Entrant Status
       If the appointee is deemed to be a new entrant (as defined in the Public
       Service Superannuation (Miscellaneous Provisions) Act 2004), there is,
       currently, no specified retirement age in respect of the appointment to
       the position. The minimum age at which pension is payable is 65.

       If the appointee is deemed not to be a new entrant (as defined in the
       Public Service Superannuation (Miscellaneous Provisions) Act 2004) the



                           Administrative Officer ICT, 2011                          10
      minimum age at which pension is payable is 60 and retirement is
      compulsory on reaching 65 years of age.

      At the time of being offered an appointment, the Revenue
      Commissioners, in consultation with the Department of Public
      Expenditure and Reform, will in the light of the appointee’s employment
      history, determine whether he or she is a “new entrant”. Appointees will
      be required to disclose their full public service history.

  •   Abatement
      Normal rules regarding abatement of pensions will apply, as appropriate.
      However, if the appointee was previously employed in the Civil Service
      and awarded a pension under voluntary early retirement arrangements
      (other than the Incentivised Scheme of Early Retirement (ISER) which,
      as indicated above, renders a person ineligible for the competition) the
      entitlement to that pension will cease with effect from the date of
      reappointment. Special arrangements will, however be made for the
      reckoning of previous service given by the appointee for the purpose of
      any future superannuation award for which the appointee may be
      eligible.

  •   If the appointee availed of an incentivised scheme for early retirement
      or voluntary early retirement in another sector of the public service
      (other than the HSE) the entitlement to that pension will cease with
      effect from the date of reappointment. Special arrangements will,
      however, be made for the reckoning of previous service given by the
      appointee for the purpose of any future superannuation award for
      which the appointee may be eligible.

  •   Marriage Gratuity
      If the appointee was previously employed in the Civil Service and was
      paid a marriage gratuity, pensionable service before marriage will not be
      reckoned for superannuation purposes unless an appropriate refund is
      made in respect of that gratuity.

  •   Pension-Related Deduction
      This appointment is subject to the pension-related deduction in
      accordance with the Financial Emergency Measures in the Public
      Interest Act 2009.



Manpower Planning and Management
Corporate Services Division
Office of the Revenue Commissioners
September 2011




                       Administrative Officer ICT, 2011                     11
                                    Appendix 1

      Administrative Officers in Information Technology: 2 Roles

                     1. EXPERIENCED ICT PROFESSIONAL
            2. RECENT GRADUATE WITH ICT-RELATED QUALIFICATION

These positions offer graduates/post graduates an excellent opportunity in
Revenue to build a career in one of Ireland’s recognised market leading
business environments embracing a wide range of sophisticated information
and communications technology.

The Administrative Officer will be engaged in a wide range of functions,
including:
        Software development on complex bespoke frameworks and business
        applications including Revenue’s award winning Revenue On-Line
        Services (ROS); utilizing Rich Internet applications and mobile apps;
        fusion of ‘commercial off the shelf’ and open source components with
        these frameworks;
        Service oriented architecture development; systems and database
        administration; enterprise management; platform consolidation,
        virtualization, cloud computing and hosted services; sophisticated
        middleware and messaging systems;
        Network and telecommunications management with specific
        opportunities in ICT security; network monitoring technologies; large-
        scale Voice-over-IP implementation;
        Information lifecycle management including data modeling, document
        and content management, collaborative systems, data warehousing,
        predictive analytics and data mining, business intelligence and risk
        analysis;
        Research and advice on ICT best practice, methodologies and
        emerging approaches; business process improvement; standards
        certification such as ISO, ITIL and CMMI;
        Support for the development of ICT strategic and operational policy
        including input to the overarching eGovernment, information sharing
        and shared services agenda; and conformance to international
        standards and benchmarks.

 Brief Outline of Revenue’s Technical Environment:

 Revenue’s portfolio of business applications is diverse and includes large-
 scale transaction processing, sophisticated case working, real-time risk and
 analytics, business intelligence and data mining. Applications are built to be
 customer-centric and integrated and to cater for the full range of taxes and
 duties. We seek to combine the best of open source and commercial off the
 shelf products, where available, with our bespoke tax and customs code. Our
 design standards and approaches are embedded in our Revenue Delivery
 Method, based on CMMI.


                          Administrative Officer ICT, 2011                       12
 Revenue’s technical architecture comprises a number of different software
 stacks. At present our architecture is based around a ‘standard’ software
 stack. However, we are actively adapting our architecture and applications
 towards a service-oriented approach. This gives Revenue greater flexibility
 and agility in rearranging and deploying our own services, and in interacting
 with external services. Java/EE and its associated framework(s) remains our
 preferred architectural standard.

 Our software stacks comprise:

 Standard                       SOA                            BI/Analytics
 Browser/HTML/XML               Browser/HTML/XML               Browser/HTML/Adobe Flex
 Java Services & Applications   Intalio BPMS                   Talend ETL
 Oracle Weblogic Middleware     Mule Enterprise Service Bus    Jaspersoft BI/OLAP
 Ingres Database                Java Services & Applications   SAS Analytics
 Oracle SUN Sparc Servers       Oracle Weblogic Middleware     Ingres VectorWise Database
 EMC Storage Area Network       Ingres Database                Oracle SUN Sparc, Linux
                                Oracle SUN Sparc Servers       and Windows Servers
                                EMC SAN and NAS                EMC SAN and NAS




 A number of Revenue’s older application systems are based on a “Legacy
 Stack”. It is not expected or required that the candidates will have deep skills
 in these areas, which include Oracle Tuxedo, C, OpenROAD and Cobol.



The Job, Role 1: Experienced ICT Professional

 Revenue’s key goals are to maximise customers’ compliance with their tax
 and duty obligations, minimise the need for customer contacts, contribute
 effectively to economic and social development at a national and international
 level and deliver this with a highly capable workforce. Revenue’s ICT&L
 Division is supporting the achievement of these strategic goals by refining and
 enhancing our existing ICT systems and engaging in new developments. The
 role of an AO (Experienced ICT Professional) is to support these goals and
 maximise the value from Revenue’s ICT architecture and infrastructure in
 order to contribute to improving Revenue’s operational results and delivery of
 targeted business benefits. Specific roles may cover functions such as
 technical architect, application architect, enterprise architect,
 designer/developer and also a potentially wide-range of other roles as
 required by Revenue including inter alia infrastructure architect,
 information/data architect and ITIL/CMMI functions.

 Your Skills & Experience profile:
 The candidate should have skills and demonstrable experience across a
 multiplicity of the following areas:




                            Administrative Officer ICT, 2011                          13
      General skills including a methodical and systematic approach to
      work, awareness of quality/risk/project management issues and a
      lively interest in ICT generally as evidenced by recent qualifications,
      training and development;
      Proven ability to carry out complex research including indications of
      innovative/creative thinking based on research;
      Keen interest in and knowledge of emerging technologies including
      open source, social media, mobile apps;
      Ability to keep pace with changing technology;
      Service-oriented approach;
      Software design and development including Java, SQL, Unix scripting;
      Business Intelligence and Analytics;
      Information Management including general database administration,
      complex XML schemas, DBA tools;
      Data Services including relational database (Ingres, MySQL, Oracle,
      SQL Server) Mule Enterprise Service Bus, JMS/SOAP/web services;
      Enterprise Servers and Storage including clustering, virtualisation
      (VMWare, Oracle SUN), archival; high-end storage arrays (EMC),
      cloud computing and services (incl. IAAS, PAAS, SAAS);
      Telephony and Networks including VoIP (Cisco technologies), high-
      end switches and routers, firewall configuration, videoconferencing
      (Polycom);
      Other aspects including security management, integration services,
      content management, office enablement and standards-based skills
      including ISO 27001 for security, ITIL for Services and Support, BSI
      25999 for Business Continuity and CMMI for development.

The role also requires candidates to be able to:
      Communicate effectively;
      Ensure technical competencies and specialisations are kept up to date
      in line with industry developments;
      Demonstrate effective customer service skills;
      Manage multiple complicated assignments simultaneously;
      Work both independently and as a team player.




                       Administrative Officer ICT, 2011                         14
The Job, Role 2, Recent Graduate with ICT-Related Qualification:

Revenue’s key goals are to maximise customers’ compliance with their tax
and duty obligations, minimise the need for customer contacts, contribute
effectively to economic and social development at a national and international
level and deliver this with a highly capable workforce. Revenue’s ICT &
Logistics Division is supporting the achievement of these strategic goals by
refining and enhancing our existing ICT systems and engaging in new
developments. The role of an AO (Recent Graduate with ICT-Related
Qualification) is to grow and develop their skillsets to support these goals and
maximise the value from Revenue’s ICT architecture and infrastructure in
order to contribute to improving Revenue’s operational results and delivery of
targeted business benefits. Candidates are expected in due course to fulfil
roles such as technical architect, application architect, enterprise architect,
designer/developer and also a potentially wide-range of other roles as
required by Revenue including inter alia infrastructure architect,
information/data architect and ITIL/CMMI functions.

Candidates are not expected to have specific knowledge of Revenue’s
architecture and technologies. What is required are candidates with relevant
qualifications and aptitude, and the ability to grow into the required roles with
the necessary support. In this regard, you will be expected to absorb skills via
a formal skills transfer programme and from working with experienced
Revenue staff and external ICT resources drawn from Revenue’s multi-
sourcing framework.


Your Skills & Experience profile:
Though candidates are not expected to have specific knowledge of
Revenue’s architecture and technologies they must clearly demonstrate the
ability to grow into the required roles. Candidates should be able to
demonstrate the following:
       General skills including a methodical and systematic approach to
       work, awareness of quality/risk/project management issues and a
       lively interest in ICT generally as evidenced by recent
       qualification/training/development;
       Proven ability to carry out complex research including indications of
       innovative/creative thinking based on research;
       Keen interest in and knowledge of emerging technologies including
       open source;
       Ability to keep pace with changing technology;
       Can quickly absorb new information and learn new techniques that
       extend technological capability;
       Technical skills acquired through work experience (e.g. College or
       post-graduation) such as service-oriented approach, software design
       and development including Java/HTML tools, use of relational
       databases and open source products;



                         Administrative Officer ICT, 2011                      15
         Work both independently and as a team player;
         Effective communication both orally and in writing including both the
         ability to speak credibly and authoritatively in areas of own expertise;
         Demonstrate effective customer service skills;
         Manage multiple complicated assignments simultaneously;
         Drive and resilience including the ability to work effectively in a
         challenging environment.

 The role also requires candidates to be able to:
         Ensure technical competencies and specialisations are kept up to date
         in line with industry developments;
         Demonstrate effective customer service skills;
         Manage multiple complicated assignments simultaneously;
         Work both independently and as a team player.


The Location
The roles will be based in the primary Revenue Development Centre in
George’s Street, Dublin 2 or in the Revenue Data Centre that is also located in
Dublin.

Work Environment: (Both roles)
Software and architecture developments are carried out by flexibly resourced
teams (sourced internally and externally as required) with access to technical
support teams and best-practice standards and advice. Revenue uses the Civil
Service Performance Management and Development System (PMDS) to
manage the scheduling of individual staff member’s work assignments, the
identification and timely delivery of appropriate ICT and soft skills training, and
the monitoring, rating and recognition of work performance.

Personal Development (Both roles)

Revenue has an established culture of personal development including ongoing
industry training and on-site coaching/mentoring in IT analysis, design &
software development skills. Administrative Officers (ICT) will be required to
participate in Revenue’s intensive training and upskilling programme. This
training takes place during working hours and is specifically aimed at providing
the technical skills required to undertake the wide range of information
technology roles available within Revenue.

Revenue also sponsor and support many additional training courses including
those leading to recognised qualifications. Our staff may receive paid study and
exam leave. Revenue may also provide assistance with books, equipment and
project work.




                          Administrative Officer ICT, 2011                      16
Revenue also provides intensive management, personal development and
financial training with a dedicated library service to support staff learning and
research needs.

Revenue has a wide range of operational and research roles across a wide
range of disciplines with a commitment to mobility and development. We
operate a specially developed modern performance measurement framework
aimed at building skills and maximising potential focussed on individual needs
and preferences.




                           Administrative Officer ICT, 2011                         17
                     APPENDIX 2 - Skills questionnaire AO/ICT Candidate - Experienced ICT
                                                  Professional

                                                       Application Architect

                                                                                   Work examples
                                                                   Have            including dates and   Have equivalent
Skill Required – it is expected that candidates will
                                                                   Skill           locations – use       skill – examples
have a multiplicity of the skills outlined below
                                                                                   separate sheet if     including dates
                                                                                   required
Service-oriented approach
Lean Six Sigma – state yellow, green or black belt level
Software design and development for financial applications
(mainly in Java but also Cobol for certain batch processes).
Public-facing channel delivery including:
    - HTML/ XML/Java applications
    - Oracle Weblogic
    - Web services
    - Rich Internet Applications (Adobe Flex, Adobe AIR)
    - Interactive Voice Response technology
    - SMS (text messaging) applications
    - Secure Mail (Cisco Ironport)
    - Mobile apps (iPhone, Android, Windows)
    - PDFs
Development tools including:
    - Java
    - Spring framework
    - Eclipse or similar
    - Microfocus Cobol (familiarity)
    - SQL
    - Unix scripting
Business Intelligence and Analytics
    - Data warehouse design
    - ETL tools (e.g. Talend, SAS)
    - Query and Reporting tools (e.g. Jaspersoft)
    - OLAP (e.g. Mondrian)
    - Analytics/Data Mining (SAS)




                                                Administrative Officer ICT, 2011                           18
                                                       Technical Architect

                                                                                  Work examples
                                                                  Have            including dates and   Have equivalent
Skill Required – it is expected that candidates will
                                                                  Skill           locations – use       skill – examples
have a multiplicity of the skills outlined below
                                                                                  separate sheet if     including dates
                                                                                  required
 Information Management including:
 -     Data modelling
 -     General database administration
 -     Complex XML schemas
 -     DBA tools

 Data Services including:
 -      Relational database (Ingres, MySQL, Oracle, SQL
 Server)
 -      Other Database e.g. columnar, in-memory, large data
 -      Enterprise Service Bus (e.g. Mule)
 -      JMS/SOAP/web services
 Enterprise Operations including
 -      System monitoring (Nagios)
 -      Batch Scheduling (UC4)
 -      Network monitoring tools
 -      Service Desk management
 Enterprise Servers and Storage including:
 -      Clustering
 -      Virtualisation
 -      Archival
 -      High-end storage arrays (EMC)
 -      Backup and Restore technologies
 -      Cloud Computing (incl. Hosting)
 Telephony and Networks
 -      Cisco
 Office Enablement including:
 -      Exchange
 -      Outlook client
 -      MS Office, MS Project, Visio
 -      Alfresco Document Management

 Standards-based skills (ISO, ITIL, BSI)




                                               Administrative Officer ICT, 2011                           19
                                  Appendix 3


General information: Code of Practice

Revenue will consider requests for review in accordance with the provisions
of the codes of practice published by the Commission for Public Service
Appointments (CPSA). Where a candidate is unhappy with an action or
decision in relation to their application he/she can seek a review under
Section 7 of the code of practice governing the recruitment process by a
person in the recruiting body (initial reviewer). Where a candidate remains
dissatisfied following this initial review, he/she may seek to have the conduct
of the initial review examined by a "decision arbitrator".

As an alternative to the above, it is open to a candidate to seek to have the
matter resolved on an informal basis, as set out below. If a candidate remains
dissatisfied following any such discussion it is open to him/her to seek a
formal review.

Informal process:
   •   The candidate can avail of the informal review within 5 working days of
       notification of the initial decision, and should normally take place
       between the candidate and the person who communicated the
       decision (or relevant person).
   •   Where the decision being conveyed relates to an interim stage of a
       selection process, the request for informal review must be received
       within 2 working days of the date of receipt of the decision.
   •   Where a candidate remains dissatisfied following any such informal
       discussion, he/she may adopt the formal procedures set out below.
   •   If the candidate wishes the matter to be dealt with by way of a formal
       review, he/she must do so within 2 working days of the notification of
       the outcome of the informal review.

Formal process: Initial review:
The candidate must address his/her concerns in relation to the process in
writing to the Office Holder (Chairman, Revenue Commissioners), setting out
those aspects of the action or decision in relation to his/her candidature that
he/she wishes to have reviewed.

A request for review must be made within 10 working days of the notification
of the initial decision. Where the decision relates to an interim stage of a
selection process, the request for review must be received within 4 working
days.
Any extension of these time limits will only be granted in the most exceptional
of circumstances and will be at the sole discretion of the Office Holder.



                        Administrative Officer ICT, 2011                        20
   •   The outcome must generally be notified to the candidate within 20
       working days of receipt of the complaint or request for review. The
       candidate will receive the outcome of the review by means of a written
       report.
   •   Should a candidate be dissatisfied with the outcome of the initial
       review, he/she may request a review by a decision arbitrator of the
       conduct of the initial review.

Review by the decision arbitrator:
The decision arbitrator is appointed by the Office Holder. The decision
arbitrator is unconnected with the selection process and he/she will adjudicate
on requests for review in cases where a candidate is not satisfied with the
outcome of the initial review. The decision of the decision arbitrator in relation
to such matters is final.
   •   A request made to the decision arbitrator must be received within 7
       working days of the notification of the outcome of the initial review.
   •   The outcome of the investigation must be notified to the candidate in
       the form of a written report within 10 working days.
Where a candidate believes that an aspect of the process breached the
CPSA's Code of Practice, he/she can have it investigated under Section 8 of
the code of practice.

Informal process:
   • The CPSA recommends that the candidate avail of the informal
      process to try to resolve the matter with the recruiting body. If the
      candidate is still dissatisfied he/she may resort to the formal process
      within 2 working days of receiving notification of the informal process.

Formal process:
   • If you are requesting a formal review you must write to the licence
     holder Office Holder, providing details of the breach of the code of
     practice and enclosing any relevant documentation that might support
     the allegation.
   •   The outcome must generally be notified to the candidate within 20
       working days of receipt of the complaint or request for review. If a
       decision cannot be made within this timeframe, the reviewer will keep
       the candidate informed of the status of the review.
   •   Should a candidate be dissatisfied with the outcome of this review,
       he/she may request a further review by referring the matter to the
       Commission for Public Service Appointments in the form of an appeal
       of the review of the licence Holder. He/she must write to the
       Commission for Public Service Appointments within 10 working days of
       receiving the outcome of the licence Holder's review.


The codes of practice are available on the website of the Commission for
Public Service Appointments, www.cpsa-online.ie.


                         Administrative Officer ICT, 2011                       21

				
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