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					                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.




                                A National Survey of
                     Auto Aftermarket Retail Decision Makers for
                       the Automotive Aftermarket Coalition




#10588
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


             For each one, please tell me whether or not your business
                           belongs to this organization.



                      AASP 8%                                    81%                          12%


                       ASA          24%                                 65%                   11%


                      AAIA 5%                                   85%                            10%

           Service Station
                           5%                                   87%                             9%
            Dealers Assn.
    Any state level auto
                                 13%                             74%                          13%
    retailer trade groups
                            0%     10%    20%     30%     40%     50%    60%     70%   80%   90% 100%



      Yes     No     Unsure/Refused

                                                                                                        Q1-5
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


 As you may already know, legislation called The Motor Vehicle Owners’ Right to
 Repair Act has been introduced in the United States House of Representatives this
          year. How familiar would you say you are with this legislation?

         50%

         40%                                                                                43%

         30%                                           37%

                                                              28%                     25%
         20%                                                            23%
                                                                               21%

         10%
                      2% 2%          13%
                                           6%
           0%
                    Extremely       Very Familiar      Somewhat           Not Very    Not at all
                     Familiar                           Familiar          Familiar    Familiar

                                           2004       2006
                                                                                                   Q6
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.

 Many independent automotive service and repair businesses have had difficulty obtaining
   accurate and timely repair information and tools from the automobile manufacturers,
 especially on newer cars. Has your business ever experienced problems in getting access
        to the repair information or tools necessary to service and repair vehicles?


      60%
                     59%
      50%                      52%
      40%                                                                              46%
                                                                                 38%
      30%

      20%

      10%                                             2%         2%

        0%
                           Yes                         Unsure                         No

                                           2004      2006                                     Q7
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


  How often does your business experience problems in getting access to
                         this repair information?
                          (Among the 52% who have had this problem)


         50%
                                                      50% 50%
         40%

         30%
                                                                               28%
         20%                                                            24%


         10%                         15% 14%
                     8% 6%
                                                                                       3% 3%
           0%
                    Extremely           Very          Somewhat          Not Very       Not at all
                    Frequently       Frequently       Frequently       Frequently     Frequently

                                           2004      2006                                           Q8
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


 How many times per month have you been forced to send a vehicle to a
  franchised dealer for repairs that you cannot do because of the lack of
              information and tools from the manufacturer?


     50%
                                                 49%

     40%                                  44%
                          40%

     30%          34%


     20%

     10%                                                                               14%

                                                                 9%       7%
                                                                                              4%
       0%
                     0 times              1 to 6 times       More than 6 times        Unsure/Refused

                                           2004      2006                                              Q9
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.



    Are you aware that you could file a complaint with the Federal
                Trade Commission in this situation?




                                                                   Yes
                                                                   26%




                                      No
                                     74%




                                                                                             Q10
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.

    Are you aware that there is a website available from the National
 Automotive Service Task Force or NASTF, run in cooperation with vehicle
  manufacturers, designed to provide information about repair work on
                             their vehicles?




                                                                 Yes
                                                                 21%                  Unsure
                                                                                        1%




                                               No
                                              78%




                                                                                               Q11
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.




                        Have you ever used the NASTF website?




                                                           Yes
                                                           7%




                                                    No
                                                   93%




                                                                                             Q12
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.



                    How helpful would you say this website was?
                            (Among the 7% who have used this website)

      50%

      40%                                               45%
                                       41%

      30%

      20%

      10%
                                                                                          2%
                     7%                                                   5%
        0%
                 Extremely       Very helpful       Somewhat           Not very       Not at all
                  helpful                             helpful           helpful        helpful



                                                                                                   Q13
                                                                          Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


 Did the website have the information you needed to complete the
                              repairs?
                            (Among the 7% who have used this website)




                                                No
                                               19%

                             Unsure
                              10%

                                                                    Yes
                                                                    71%




                                                                                              Q14
                                                                          Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


  And, would you say that after using the website you were able to
    complete the repairs on the normal schedule for your shop?
                            (Among the 7% who have used this website)




                                             No
                                            26%
                  Unsure
                   2%

                                                                    Yes
                                                                    72%




                                                                                              Q15
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.



              And, how likely are you to use the site in the future?
                            (Among the 7% who have used this website)



      40%
                                                        43%

      30%                              33%



      20%

                                                                         14%
      10%
                     9%                                                                   2%

        0%
                 Extremely        Very likely       Somewhat           Not very       Not at all
                   likely                             likely            likely         helpful
                                                                                                   Q16
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.



              And, why have you never used the NASTF website?
                      (Among the 93% who have never used this website)



80%
70%
            72%
60%
50%
40%
30%
20%
10%                              1%                                                             2%
                                                 9%               8%                  9%
 0%
          Never heard         Too            Do not have      Not intersted           Other   Unsure
            about it       complicated          time
                                                                                                       Q17
                                                                            Lake Research Partners
 June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.
Which of these statements indicates something you have done or would do if you were faced with a repair job that you could
not do because of lack of information or tools from the manufacturer?
    I would send the repair to the dealer and continue working on other repairs jobs in my shop.
    I would file a complaint with the Federal Trade Commission.
    I would complain to my Member of Congress.
    I would use the NASTF website.
    I would use a back channel to get the information from a car dealer with whom I have a working relationship

                                      Multiple responses were allowed

  60%

  50%
                                                                          51%
  40%        47%

  30%

  20%

  10%                          3%               2%                                            4%            4%
                                                            9%
    0%
             Send on/     File a federal   Complain to    Use NASTF       Use back         Other     Unsure/ refused
             continue      complaint       Congressman     website        channel
              working
                                                                                                                       Q18
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.



   Would you favor or oppose passage of The Motor Vehicles
                      Right to Repair Act?

     100%
      90%
                    92%          88%
      80%
      70%
      60%
      50%
      40%
      30%
      20%
      10%                                                         5%                  6%       7%
                                                      2%
       0%
                          Favor                        Unsure                         Oppose

                                           2004      2006                                           Q19
                                                                         Lake Research Partners
June 27- July 6, 2006 / N=800 Auto Aftermarket Retail Decision Makers/ ±3.5% M.O.E.


  Would you be more or less likely to vote for a candidate for Congress if
   you knew that he or she was in favor of the Motor Vehicle Owner’s
                          Right to Repair Act?


      80%
      70%        80%
                           73%
      60%
      50%
      40%
      30%
      20%
      10%                                 4%
                                                                        14%
                                                  7%             9%                   7%      6%
        0%
                  More likely              Unsure            No difference            Less likely

                                                                                                    Q20

				
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