v higher contact rates than
manual calling We Don't Just Remind. We Confirm!
v patients to bring their
insurance card or other required
Free your staff to take on other
Raise office morale
a front desk
Automatically calls thousands of
appointment reminders per
Dials during evenings and off-hours
30 D L Dials up to 3 alternate numbers
TRIA including home, cell and work
Diligently re-tries the phone
ReminderDesk absolutely number if busy or no answer
free for 30 days to see what Sends SMS text message and
it can do for your bottom- Email reminders
Reports back the status of each call
with confirmed and cancelled
1 month free trial
Requires no monthly salary &
OBLIGATION Has human voice with personal
How does ReminderDesk TM
There are three ways to use our ReminderDesk product. 1) If you use with our integrated
AppointmentDesk , you do not have to do a thing. ReminderDesk™ automatically reminds your
customers and updates the appointment scheduling. 2) If you want to use with your existing EMR (say
scheduling software), you can purchase a bridge software from X-Link (www.x-link.info) which will
automatically synchronize the appointments in real-time from EMR or any other PMS or other system that
has a scheduler in it to our system and and you do not have to do a thing. 3) Otherwise we can write a
custom bridge interface to export the daily appointments from your EMR software and import to our
system. Most scheduling software includes a data export or save-to-disk feature that creates the required
data file within seconds. This could be fully automated or semi-automated depending on the willingness of
your EMR vendor in providing the necessary API and/or access to their database/file system.
Appointment STEP 1 STEP 2 STEP 3
Scheduling Dial Customers Upload patient’s We make your Check call results
Software schedule reminder calls on the Web
ITFrontDesk offers Application Service Provider (ASP) Hosting at our secured data center for a low per minute rate
and/or flat monthly rate. ASP hosted service is ideal for many small and medium sized businesses that want to avoid the
expense and complexity of running these systems internally and to leverage the true potential of complete automated
appointment reminder service with 24/7 customer support.
Appointments are exported and sent to ITFrontDesk’s
server either in real time or batch process which runs daily.
? Calls are made by ITFrontDesk’s IVR Server at
the scheduled time.
? the results in real time using our web based
No software to install, maintain or upgrade
All that you need is a computer connected to
No large investment on initial purchase
State-of-the-art telephony system with multi-line
We take care of the technology so you can focus
on your practice and clients
24/7 access from anywhere and anytime
24/7 technical support
Web based access and results could be viewed from any computer.
þneed is an Internet and your existing software with appointment
scheduling.There is nothing for you to buy or install. It’s just that easy!
þ sends out remind notification by 4 ways: outbound phone
call, SMS text message, leave message on their Answering Machine, and
Unlike most other competitor products, ReminderDesk
þ can dial up to 3
alternate numbers including home, cell and work phone numbers in any
þ customize the IVR script (how you want to play the audio message) for
your practice needs.
þ customize the text for SMS message and Email reminders.
þ use Text-to-Speech (TTS) or pre-recorded audio by your own voice or
by professional voice talent.
þ choose Male or Female voice and English or Spanish voice.
þ configure how many days prior to appointments, you want to
þ configure how many total attempts to try before marking the call as
þ configure not to leave message or leave message after certain number
of unsuccessful call attempts, in the answering machine.
þ leave different messages for human answer and answering machine.
þ configure to dial up to 2 different periods in a day. Also you can
configure not to call during weekends and holidays.
Color coded calendar with visual status of Pending, In Progress, Confirmed,
Canceled, Answering Machine, SMS text, Suspended status icons.
Takes input from patient to confirm or cancel the appointment.
View real-time status on the remind calls.
ReminderDesk's Admin Web Interface has user friendly graphical display of
remind call status, a weekly calendar, detailed call activity list, generate reports
and much more.
þcall directory and thus your patients can opt out of reminder calls.
Fully HIPPA compliant by restricting the user access by logins and privileges
and providing industry-standard SSL encryption.
þ No Obligation 30 day Free Trial.
ITFrontDesk’s Other Products
It is fully automated self-serve appointment scheduler using state-of-the-art IVR
technology. Your patients can make self-serve appointments 24/7 using their
phone or computer connected to internet. Your staff can schedule appointments,
view reports, configure working hours etc using web based admin interface. It
seamlessly integrates with ReminderDesk and other EMR and Practice
Management Systems. Its multi-lingual phone prompts and online text allows your
Reduce incoming phone call and eliminate phone tags by using our automated Lab
Results retriever service. You record the lab results for patients in your voice using a
phone and the system will immediately notify patients with availability of their
Lab Results and provide call back number and instruction to retrieve the message.
Your patients can dial in any time (24/7) and listen to your messages using their
phone. Also patients can login securely through online and listen to your audio
message as well as print the Lab Results.
Audio Sample Script
This is automated appointment reminder service from Demo Medical Group.
We are calling to remind John Doe that you have an appointment on January 15th
scheduled for 9:30 am with Dr. Smith at Bellevue Clinic. Please remember that all
deductibles and co-payments are due at the time of service. Please contact us 24
hours in advance if you must cancel your appointment.
It is very important that you respond to one of the following options:
To confirm your appointment, say or press 1
To replay this message, say or press 2
To cancel your appointment, say or press 5.
Regional Sales Contact Info:
7900 Harpeth View Drive, suite 101
Nashville, TN 37221 USA
Ph: (615) 469-0909
Fax: (615) 224-6112