End of Sale Announcement for HP VCX EPIC and eXchange by wuyunyi

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									End of Sale Announcement for HP VCX EPIC and
eXchange (EasyRun) Call Center and Contact Center
Products

Announcement Date: May 27, 2011

End of Sale Date: June 1st, 2011
HP VCX EPIC and eXchange (EasyRun) SKU’s and remaining NBX
EPIC/eXchange add on license End of Sale
Overview

HP has been selling EasyRun version 4.x SKU’s for both the NBX and VCX. HP has
decided not to productize version 6.x SKU’s for these products. EasyRun is doing all
future development, enhancements, and bug fixes starting with EasyRun’s version 6.x
software only and will not be making changes, updates or bug fixes for version 4.x code
for EPICCenter or eXchange. Therefore HP is announcing an End of Sale (ES) for all
EasyRun EPICCenter and eXchange SKU’s. Specific customer support options for
existing and future releases of EPICCenter and eXchange are detailed in the “Special
EasyRun EPIC and eXchange HP Support Policies section” and FAQ sections below.



Background on current products

EasyRun has been designing and selling advance multimedia Contact Center and
Telephony solutions worldwide since 2001. The company has over 2500 customer
installations worldwide. From 2003 through April of 2011, 3Com actively sold EasyRun
contact center solutions (through a joint OEM agreement) under the private label of
EPICCenter and eXchange. During that time, EasyRun has partnered with 3Com to
install and support EPICCenter and eXchange contact center solutions in hundreds of
joint customer locations.

HP will no longer sell or support EasyRun SKU’s on the HP price list as of June 1st, 2011

In January of 2010 3Com announced the End of Life for the NBX product line along with
the end of life of the NBX EPIC and NBX eXchange base packages, however add on
licenses remained on the HP Price List until today. In the current announcement, we are
announcing the transfer of the VCX EPIC and eXchange call center/contact center
product line to the Mature Products status, and removing all remaining NBX
eXchange/EPIC and VCX eXchange/EPIC products off the corporate price list. However
              customers should recognize that EasyRun will continue to sell, support, and upgrade
              EPICCenter and eXchange for both the NBX and VCX Telephony solutions for the
              foreseeable future.

              LIST OF End of Sale SKU’s

              The table below shows the HP replacement products and ordering information.




 Product #    Product Description                   Target ES     Replacement       Product Description
                                                    Date          Product #


NBX
eXchange
Dongles
JD747A       HP eXchange Visor License                 1-Jun-11
JD748A       HP eXchange Visor Monitor                 1-Jun-11
Electronic                                                      HP and 3Com Customers must call EASY RUN
Licenses                                                        , the 3com OEM vendor for more information
             HP eXchange Agent Inbound Voice E-                 on the replacement EPIC and Exchange
JD746BAE     LTU                                       1-Jun-11
                                                                Version 6.0 products and pricing.
JE311BAE     HP eXchange for NBX to VCX Upg E-LTU      1-Jun-11
VCX                                                             To learn more about how you can transfer
 eXchange                                                       support for EPICCenter or eXchange to
Dongles                                                         EasyRun or for more information on The
JE303A       HP eXchange Call Ctr Base PKG VCX         1-Jun-11 Company’s solutions call EasyRun at
JE305A       HP eXchange Visor License VCX             1-Jun-11
                                                                203.445.0006 option 3, send an
JE306A       HP eXchange Visor Monitor VCX             1-Jun-11 email to ERMarket@EasyRun.com,

JE307BAE     HP VCX Agent Board E-LTU                  1-Jun-11 or visit their Web site at
                                                                www.EasyRun.com.
JE308BAE     HP VCX Wall Board E-LTU                   1-Jun-11

JE309BAE     HP VCX Formula Editor E-LTU               1-Jun-11

JE310BAE     HP VCX WFM Connectivity E-LTU             1-Jun-11

JE311BAE     HP eXchange for NBX to VCX Upg E-LTU      1-Jun-11
  Product #     Product Description                      Target        Replacement    Product Description
                                                         ES Date       Product #
 NBX EPIC
 Dongles
 JD686A        HP EPICVisor Supervisor Lic + USB           1-Jun-11
 JD687A        HP EPICVisor Monitor Lic + USB              1-Jun-11
 Electronic                                                         HP and 3Com Customers must call EASYRUN, the
                                                                    3Com OEM vendor, for more information on the
 Licenses                                                  1-Jun-11
                                                                    replacement EPIC and Exchange Version 6.0 products
 JD749BAE      HP Agent Board E-LTU                        1-Jun-11
                                                                    and pricing.
 JD750BAE      HP NBX Wall Board E-LTU                     1-Jun-11
                                                                    To learn more about how you can transfer support
 JD751BAE      HP Formula Editor E-LTU                     1-Jun-11
                                                                    for EPICCenter or eXchange to EasyRun or for
 JD752BAE      HP NBX WFM Connectivity E-LTU               1-Jun-11
 JD681BAE      HP EPIC IVR Port (set of 4) E-LTU           1-Jun-11 more information on The Company’s solutions call
 JD682BAE      HP EPIC Agent Inbound Voice E-LTU           1-Jun-11 EasyRun at 203.445.0006 option 3, send
 JD683BAE      HP EPIC Agent Outbound Voice E-LTU          1-Jun-11 an email to ERMarket@EasyRun.com, or
 JD684BAE      HP EPIC Agent Email (set of 5) E-LTU        1-Jun-11 visit their Web site at www.EasyRun.com.
 JD685BAE      HP EPIC Agent Web Voice (Qty 5) E-LTU       1-Jun-11
 JD691BAE      HP EPIC Base Ugrade 10/1 E-LTU              1-Jun-11
 JD692BAE      HP EPIC Base Package 10 /10/1 E-LTU         1-Jun-11
 JD693BAE      HP EPICCenter for NBX to VCX Upg E-LTU      1-Jun-11

 Product #     Product Description                       Target       Replacement    Product Description
                                                         ES           Product #
                                                         Date
VCX EPIC
Dongles
JE261A        HP EPIC Base Package 10-10-1 VCX           1-Jun-11 HP and 3Com Customers must call EASYRUN, the
JE267A        HP EPICVisor Sprvsr Lic + USB VCX          1-Jun-11 3com OEM vendor, for more information on the
JE268A        HP EPICVisor Mntr Lic + USB VCX            1-Jun-11 replacement EPIC and Exchange Version 6.0 products
Electronic                                                        and pricing.
Licenses                                                 1-Jun-11 To learn more about how you can transfer support
                                                                  for EPICCenter or eXchange to EasyRun or for
JE262BAE      HP VCX EPIC IVR 4 Port E-LTU               1-Jun-11
                                                                  more information on The Company’s solutions call
JE263BAE      HP VCX EPIC Agent Inbound Voice E-LTU      1-Jun-11
                                                                  EasyRun at 203.445.0006 option 3, send
JE264BAE      HP VCX EPIC Agent Outbound Voice E-LTU     1-Jun-11
                                                                  an email to ERMarket@EasyRun.com, or
JE265BAE      HP VCX EPIC Agent Email (Set of 5) E-LTU   1-Jun-11
JE266BAE      HP VCX EPIC Agent Web (Set of 5) E-LTU     1-Jun-11
                                                                  visit their Web site at www.EasyRun.com.
JE269BAE      HP VCX EPIC Agent Upg (Set of 5) E-LTU     1-Jun-11
JE270BAE      HP VCX EPIC Base Ugrade 10/1 E-LTU         1-Jun-11
Planned End of Sale Product and Recommended Replacement
Product
There will be no direct replacement products being offered by HP as HP SKU’s. HP has
qualified the next generation of VCX EPICCenter/eXchange v6.0 with VCX9.8. HP
Networking has made a strategic decision to not OEM nor launch EPIC/Exchange Version
6.0. However, HP will be referring all customers directly to EasyRun Corporation as a
reference sell.

In addition, although 3Com sold and installed version 4.x of EPICCenter and eXchange,
EasyRun released version 6.x for both products in January of 2010. Version 6 adds
significant functionality to both products. As per the terms of this announcement,
customers that are still using either the NBX or VCX Telephony solutions have the option
and are encouraged to work directly with EasyRun for ongoing support and professional
services for either EPICCenter or eXchange. Customers who sign a direct support
agreement with EasyRun also will have the option to upgrade their current contact center
software to the latest version (currently version 6.x). EasyRun customers will continue to
receive software upgrades and direct support from the Vendor for future software
enhancements and upgrades.

To learn more about how you can transfer support for EPICCenter or eXchange to
EasyRun or for more information on The Company’s solutions, call EasyRun at
203.445.0006 option 3, send an email to ERMarket@EasyRun.com, or visit their Web
site at www.EasyRun.com.
Warranty and Service Life
After End of Sale, HP will continue to support this EoS product as specified below:



During the Service Life period beginning on the actual End of Sale (ES) date and ending
on the respective End of Service Life (EOSL) date (see Key Dates table below),
customers are entitled to the following:

 • Product Warranty: For units (EPICCenter/eXchange Dongles) still under their 1 year
 warranty, HP will continue to support HP products in a manner similar to the support
 available prior to the ES date, but without Sustaining Engineering services.

 • Service Agreement: Mature Product Support without Sustaining Engineering services
 will be provided to existing service customers through the End of Service Date. Read
 more about the Mature Software Support service agreement below.



Special HP EPIC and Exchange Support Policies

      If a customer has an issue and needs to move to the new version of EPIC or
       eXchange 6.0 software, HP will refund the remainder of customer’s HP service
       contract.

      Once a customer has resolved the contract refund with HP, please contact
       EasyRun for upgrade planning as HP will not be doing any upgrades for
       EPICCenter and eXchange going forward

      HP will migrate customers to a service called Mature SW Support service without
       sustaining engineering. At any time, customers can purchase a service contract
       directly from EasyRun and receive a refund of the remainder of their HP service
       contract.
Key HP End of Sale Dates:
 Event                         Description                    Date
 Announcement Date             The first day which product    May 27, 2011
                               End of Sale is announced
 Final Order Date              The last day on which order    June 1, 2011
                               can be placed
 Final Shipment                The last day on which the      June 1, 2011
                               product will be shipped
 End of Sale Date              The last day the product       June 1, 2011
                               will be available
 End of Service Life           The day all Service            HP will continue to renew Mature
                               Obligations will end           Product Support service contracts
                                                              and will attempt to provide a
                                                              notification of the End of Service
                                                              Life date 18 months in advance.
                                                              There is no End of Service date for
                                                              service contracts direct with
                                                              EasyRun.


Please note that HP reserves the right to make changes to its support and services as business
demands change or as required by local law.
Frequently Asked Questions



Q: Is HP discontinuing the VCX product with the EPICCenter/eXchange ES?

NO, the VCX product is not End of Sale, this announcement is only for the HP
EPICCenter and eXchange product numbers listed.



Q: Is HP discontinuing just the Base packages or all EPICCenter / eXchange
products?

All EPICCenter and eXchange products are being discountinued.



Q: I am an existing 3Com / HP EPICCenter or eXchange customer who recently
purchased the product with an active 3Com/HP Support contract that I’ve already
paid for. What happens to my contract?

For products under warranty, HP will continue to support HP products. For customers
required to move over to a newer version of EPIC or eXchange with EasyRun, HP will
refund the remainder of the customers HP service contract. For more details please refer
to the section titled “Warranty and Service Life” in this announcement.



Q: If you hold an active HP contract for EPIC or eXchange and are planning to
upgrade the original 3Com EPIC or eXchange 4.x system, who do I contact at HP?

Please contact HP by emailing GCC.NW.Marlbo.cat@hp.com so that the HP contract
refund process can be started. Once the customer has resolved the contract refund with
HP, please contact EasyRun as described in the next question for upgrade planning as
HP will not be doing any upgrades for EPICCenter and eXchange going forward.



Q: Who do I contact at EasyRun to get more details on the next generation of EPIC
and eXchange products that HP is not selling. Who is HP referring to for
replacement product?

HP and 3Com Customers must call EasyRun, the 3Com OEM vendor, for more
information on the replacement EPIC and Exchange Version 6.0 products and pricing.

To learn more about how you can transfer support for EPICCenter or eXchange to
EasyRun or for more information on the company’s solutions call EasyRun at
203.445.0006 option 3, send an email to ERMarket@EasyRun.com, or visit their Web site
at www.EasyRun.com.



Q: For 3Com or HP customers in the middle of purchasing HP part numbers for
EPIC or eXchange , what should be done?

The End of Sale is for June 1st, 2011. If anyone has already completed the purchase of
the products and installed them, they can not be returned. HP will support them during
the warranty period or per HP’s Mature service contract. For customers in the middle of
purchasing, please work with HP order management to modify your order.



For already purchased products that have not been installed yet, customers and resellers
must contact their respective HP Sales representative or the HP distributor to discuss
potential product refunds which may be possible.



Q: Is HP discontinuing the NBX EPICCenter and eXchange products also as part of
this announcement?

3Com had already discontinued the NBX EPICCenter and eXChange Base Packages
back on Oct 31st, 2010 as part of the NBX End of Sale. This announcement is
announcing the End of Sale of all remaining HP NBX EPICCenter and eXchange add-on
licenses that were not discontinued as part of the NBX End of Sale. This announcement
is also announcing the End of Sale of all HP VCX EPICCenter and eXchange products.

								
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