CDG IRT Leads Meeting San Diego, CA September 8 – 9, 2008 Attendees: Sara Aab, Robin Conley, Bryan Cook, Karen Delanty, Nars Haran, Libby Mackay, Federico Nienstadt, Daniel Salek, Ricardo Sarti, Randall Todd, Kyoko Uchida and David Wittekind (via phone) Day 1 – September 8, 2008 Communication across the Leads Team - Concentrate on the objective - Complete (come to a logical ending) objective first and move to the next one What is the CDG IRT Mission Statement? (Current Version) The CDG International Roaming Team (IRT’s) mission is … - Developing open standards and interfaces for CDMA international roaming - Working with individual carriers to understand and deploy international roaming infrastructure - Developing documentation that will serve as reference for carriers preparing to roam with other CDMA carriers Mission Statement is the HOW Vision Statement is the WHAT. Vision Statement ideas: WHAT do we want to accomplish. Improve international roaming among CDMA carriers! Provide a forum and structure for the industry to improve the state of roaming for CDMA carriers by … 1. Increase overall roaming coverage 2. Reduce complexity and time of deployment 3. Improve reliability – does it work 4. Improve the richness of a subscriber experience Can the ideas above be plugged into “implementation” and “operations after implementation”? Implementation – numbers 1 and 2 Operation after Implementation – numbers 3 and 4 Mission statement ideas: HOW we want to accomplish it. (New version) 1. Develop technical and business recommendations and reference documents for CDMA to CDMA international roaming and interstandard roaming. 2. Work with member carriers and vendors to understand and deploy international roaming recommendations and solutions. 3. Provide an environment for networking among business and technical professionals from CDG member carriers and vendors. 4. Collaborate with relevant standards and regulatory bodies to facilitate CDMA international and interstandard roaming. 5. Act as a mediator in solving industry roaming issues and interpreting CDG IRT recommendations. ACTION ITEM: The vision and mission will be shared with the CDG IRT members. A formal announcement will be shared at the December meeting in Aruba. Challenges IRT is facing right now: 1. Decrease of CDMA Carriers’ participation: a. CDMA carriers such as Telstra, Hanoi Telecom terminated CDMA. b. Carriers in Americas which attended before started NOT attending the IRT, such as Telus Mobility, Bell Mobility and other carriers. c. Carriers in Asia which attended before started NOT attending the IRT even held in Asia, which they used to attend. d. June 2006 in Miami (150 people, 33 carriers, 20 vendors); June 2007 in Tampa (120 people, 25 carriers, 19 vendors); May 2008 in Beijing (85 people, 16 carriers, 12 vendors) 2. Inactive involvement a. Proposed “Carrier Sponsor” following the voices that leads responsibility is too heavy to balance the work; but not worked out. Reason of decreasing participation: 1. Can’t justify that attending the CDG IRT meetings will increase its CDMA roaming revenue. 2. Many carriers have been able to implement CDMA roaming without attending the IRT meetings. 3. Many issues have been resolved for the carriers so they do not feel the need to attend all the meetings anymore – top priority items have been accomplished. 4. Reference documents (Voice, SMS, Data, TDS, Service Quality, etc.) have been created and carriers can take advantage of them. 5. Travel dollars not approved Challenges CDMA roaming is facing now: 1. Decease in the number of CDMA carriers 2. Difficulty to compete in domestic markets (competing with GSM) What can the IRT do? 1. It is required to consider how to increase CDMA roaming revenue. 2. Customer needs for international roaming is 1. Coverage, 2. Service, 3. Pricing (KDDI survey) – this is important to the carriers right now. 3. It is required to have interstandard roaming with GSM to cover customer’s needs for coverage. Scheme has been established. 4. Service, Pricing (between carriers) is bilateral matters (technically same level may be offered). Is there any fields where the IRT can help? 5. It may not be favorable for the IRT to get involved in the bilateral negotiations between carriers. Kyoko - It may be good to give the carriers more time to network and work on bilateral agreements, can the IRT give more time for bilateral discussion. 6. There are items which shall be raised when carriers and vendors will face during implementation. It is important to keep open discussion opportunity. Such as CRX task force, EVDO Rev. A, QoS, TLDN formatting, etc. Open Discussion: 1. Not able to justify the meetings 2. Carrier sponsors – outside of KDDI and Sprint, there is not a lot of carrier sponsors. Recently, VZW, LG and VeriSign have taken part. 3. Carriers – it is too much work to be a lead or co-chair. 4. Some regions are migrating to GSM, but did those carriers ever participate in the CDG IRT in the past – we think not. 5. It does not matter how many you have, it matters “who” you have to get the discussion going. If the folks who can talk the topics are not present, you can’t accomplish much. 6. Are we more of a technical group (PaDIRT) or a learning/education group (VSWG)? 7. Do we need more of an “adhoc type” meeting setting as part of the IRT? 8. Have small discussion time on the agenda, multiple one hour sessions on the agenda. 9. CRM’s contact carriers to see what they would like to see on the CDG IRT agenda/training/problems that need to be solved. 10. May be waiting on the next generation of items/technology to come up as topic discussions. Roaming may not be as high on the list as it has been in the past but these new technologies need to be taken into consideration as we go forward. 11. On a global perspective we want a total solution for supporting roaming. Suggested Changes for 2009 IRT Structure and Meetings: 1. Meeting structure – 3 day to 2 day – after group discussion, we will stay with 3 days a. Day 1: Plenary and Bilateral Meetings b. Day 2: MWG and Joint Sessions c. Day 3: WG and Plenary ** Bilateral Meetings and Education at sessions should be added for a half day timeline. ** Expect CRMs to facilitate bilateral trainings (not only with CDG, but also with Vendors) 2. IRT Structure a. Working Group structure – We will share this with the CDG IRT in December for 2009 implementation if approved i. Technical Discussion Working Group ii. Business and Billing (Revenue Assurance) Discussion Working Group 1. Expect to integrate voice, SMS and data for each item both for Technical WG and Business WG. Marketing WG falls under the Business WG Open Discussion: 1. Two days may be enough time for the meetings and use adhoc meetings outside of the IRT that focus on individual issue. – We will stay with three days for now. 2. Adhoc meetings may be co-located before the IRT or at another time in a different location with small groups. 3. There is some concern that if we split the IRT and adhoc meetings, we may not get as much participation in both formats. 4. For 2009, we are going to three meetings. Can we afford to go down to just 2 days and still get our work done? The group feels we need to stick to three days for 2009. 5. Allow more time on the agenda for “bilateral sessions” between carriers and vendors. 6. Allow more time on the agenda to all for networking time. 7. Have CRMs solicit their customer base to see what topics they would like to see at future meetings. 8. One of the biggest challenges with technology is “how to build it”. An idea might be to have the business requirements come from the Business WG and when approved, moves into the Technical WG to be worked. 9. Our goal is to accomplish business and technical items while at the IRT meeting. 10. Break the participants into separate sessions based on a target market: Example: Large carriers in one room, medium carriers in a room and small or new carriers in a third room. Example: By regions, by companies. Libby suggested we break out into small groups within the same meeting room to discuss a topic and then share each group ideas/feedback. Time and subject must be considered before breaking up into smaller groups. Each WG must decide if this will work for them. 11. Why do we not get folks to speak up during the sessions: They are afraid to speak up, they do not understand English, they are intimidated. 12. Nars has a good way to get feedback from his fellow USCC employees. He sends out a presentation prior to the IRT to let them know what the agenda topics are. He asks for the input/questions/concerns. After the session, he shares the results back with the employees. 13. An idea: Don’t have working groups at all – consider all the topics as part of the plenary. Goals have to be clear so we know what will be done at the actual IRT meeting vs. at adhoc meetings/calls. 14. The format will be based on the time we have to get the current issues addressed. Suggested Leaders: Business and Billing (Revenue Assurance) Group Leaders - Mr. Carlos Lopez, Mio Group - Marketing o Ms. Robin Conley, MACH Americas - Billing o Randall Todd, CDG – Marketing o Ms. Libby Mackay, Qualcomm – Voice and SMS Technical Discussion WG Leaders - Mr. Nars Haran, US Cellular – Packet Data o Mr. Bryan Cook, Qualcomm – Packet Data o Mr. Daniel Salek, Qualcomm – Voice and SMS New Roles: CDG Liaison - Mr. Federico Nienstadt, CDG Vendor Liaison: - Mr. Ricardo Sarti, CDG IRT Secretariat - Ms. Sara Abb, Qualcomm CRM’s – To facilitate bilateral trainings for carriers - Ms. Sara Aab – North American Carriers - Ms. Libby Mackay – Sprint, EOCG - Mr. Ricardo Sarti – Latin America - Mr. Randall Todd – Asia, Africa and Europe - Mr. Federico Neinstadt - China IRT Meetings Meeting Structure – Agreed upon changes are included below - Day 1: Plenary and Bilateral Meetings (Roam Fest) - Day 2: WGs, Carrier Only Sessions - Day 3: Plenary, WGs - Bilateral Meetings and Educational sessions should be added for half a day - Expect CRMs to facilitate bilateral training (custom training), not only with CDG, but also with vendors - All members conference call is suggested two weeks before each IRT meeting Theme concept - Themes for each IRT meeting Agenda - Roam Fest and custom training: CRMs in charge - Plenary: Chairs in charge - WGs: Leaders in charge ** Suggested to consult leads group when any items not coming from IRT members are to be added in the agenda. Feedback on having themes for each IRT - Positive feedback from carriers at carriers only session to focus on theme to help organizing the IRT meeting - It is also good for vendors to make it easier to send experts. 2009 Themes (Ideas from leaders pre-meeting and carrier only session in Vancouver) - Impact of merger (migration of license) of CDMA industry - VoIP Roaming - Evolutionary Services – we gave a high level, what do we do next, how to launch services - Quality of Services - Interstandard Roaming o GSM o LTE o WiMAX - Roaming Devices o CCF o GHRC (Compatibility with 450 and 800) o OMH - Agreement - Impact of data roaming growth - Carrier’s Promotion Plan (not a theme for a 3 day IRT – topic for Marketing WG) o As it relates to what is available on the web – public knowledge o Pricing elements cannot be shared (per Charter) o Move to Marketing WG as a topic of discussion IRT Meetings Scheduling – 3 meetings per year - Dec. 2008: Aruba sponsored by Mio Group - April 2009: Japan sponsored by KDDI - July 2009: TBD - Nov 2009: TBD Locations: Asia, Americas, 450 Locations such as Europe, Africa and so forth - First priority for the sponsorship is CDMA carriers - Continent is different from previous meeting ** Facilitates inbound roaming for the CDMA carrier sponsor Meeting Sponsorship – vendors and carriers - Prefer to have one sponsor - If multiple sponsors are needed, the host/main sponsor will be in charge of coordination. Day 2 – September 9, 2008 Summary from yesterday’s session: Reviewed updated Vision and Mission statements from yesterday’s session Reviewed “structure” changes being considered for 2009 - Discussed reasons we should considering a change to the structure o More time to get into details for technical discussions o A place for technical people to go that are not interested in MWG/Business issues o A home for the Packet Data business issues o A place for joint work items o Increased participation - Possible joint working session items: o Document 44 o CRIET o Trouble ticket tool o Roaming friendly network o VoIP billing o CRX Task Force o Hub o SMS/MMS o Revenue Assurance - business topic, would like to continue this with everyone in the room. Day 1 – Orientation (all leads participate), Plenary, education/meetings/roam fest Day 2 – (don’t move the room) a.m. sessions: MWG p.m. sessions: general sessions Day 3 – a.m. sessions: VSWG and PDWG technical sessions run concurrently Lunch (move the room) p.m. sessions: Plenary, reports The leads team should attend the orientations to be sure people know who we are. Ideas for training: - Here is how you implement roaming – go through a checklist – one hour thing - More “how to” stuff IRT Leadership Team: Roles and Responsibilities Reviewed the roles and responsibilities of the members of the leads team Open Positions: VSWG – Libby is working with a carrier (VZW) who may have interest in being a co-chair for this working group. In addition, VeriSign has expressed interested. - IRT Co-chairs – both positions should be filled by carriers - WG Co-chairs – two carriers or one carrier/one vendor is preferred. Place names of all interested in running on a ballot and let the IRT members decide. - Document a process for filling the chair positions of the CDG IRT. Leads should be in a position for a minimum of 2 years and nominations should be done at the end of the two year term. I think we are having an election for the carrier co-chair and not sure if we are having an election for the vendor co-chair. - After two years we should have an election process - The people who are in the positions can decide if they want to run again or step down - So we are taking open nominations for the position. - We nominate and vote. - The Qualcomm support person will support the position until the positions are filled. ACTION ITEM: VSWG – taking nominations for open position in the VSWG, don’t say how many, see who applies ACTION ITEM: Describe and document the roles and responsibilities of each of the leads members (normalize them) – Chair, WG co-leads, Vendor liaison, etc. ACTION ITEM: Document the nomination process, length of terms, etc. ACTION ITEM: WGs and CRMs (Leads Team) talk around to see who else is interested in other positions and if there is interest then take nominations. IRT Goal Setting/Tracking How can we improve the process of setting the IRT goals? - Number of Implementations? Open Discussion: - The process of setting up a plan is useful - As a CRM, tracking goals is a good work plan – it makes it easier to drive forward when you have a plan in place - Leads team should come up with a recommendation for tracking goals and present to the members - Continue to have brain storming sessions among all the participants at the final CDG IRT meeting each year – Ask: How do we improve the CDG IRT? - Whatever goals we set, they should be reported on at each IRT by the Kyoko/David/Federico. - Since 450 is part of the CDG, should we get them involved with the CDG IRT? Recommendations for our “Goal” setting session at the Aruba CDG IRT - Implementation goal: Measure the number of implementations done within the year. Possibly give awards to top three. - New participant goal: One goal could be based around “new participants”. Kyoko and David send invitation letters to executive team of the carriers and work it from the top down. The CRMs could work it from the bottom up. Focus on X per region to participate. - CRIET goal: By the end of 2009, have all CDMA carriers exchanging TDS forms via CRIET and eliminate email versions. - Service goal: Track the SMS and Data implementations (For every 10 voice implementations, there are 2 for SMS, and less for Data). Track the goals progress throughout the year - CDG in charge Active Participation in the CDG IRT - Carrier participation – how do we facilitate this more o Have a list of all the carriers in the room and when no one answers, she pulls from the list to get discussions going - Vendor participation in CDG IRT How to Better Communicate What the IRT Does? Move this into the MWG going forward - Internally to our members (carriers and vendors) - Marketing to our members? o Wiki o CDG Website (Reference Documents) o E-mail reflector o Ask meeting attendees for E-mail reflector registration with feedback sheet or sign-in sheet – Add a column to the sigh in sheets asking if they want to be on/off the email distribution list - Externally to the industry (CDG, other organizations) o CDG Website o IRT Journal o CDG IRT members to take information, updates and ideas to/from other industry meetings/organizations (CCF, GHRC, RMH, 450, 3GPP2, Standards Group, etc.). Rely on members who are already participating in the meetings and are willing to report back to the CDG IRT. Identify liaisons for each of the industry groups and have them report at each CDG IRT meeting if applicable. ACTION ITEM: Create a communications document that describes the differences between the Wiki, CDG Website, E-mail reflectors, etc. ACTION ITEM: Randall to work with the CDG Web team to ensure the CDG IRT needs are being meet on the website. Consider/discuss with them the possibility of taking control of the information on our own web site. ACTION ITEM: MWG to draw up a “communication plan” for the CDG IRT. Topics taken from the Floor: 1. Domestic Roaming o Should we change our name from CDG IRT to CDMA Roaming Team (CRT)? After a lengthy discussion, it was decided to remain as the CDG IRT and internationally focused. o Domestic Roaming is a subset of International roaming – the problems we solve for International Roaming should consider Domestic Roaming as well. 2. What does it mean to “improve” CDMA roaming? This topic has been discussed over the two day session at length. 3. Document Change Process (Randall) – waiting on approval of this document ACTION ITEM: Federico to find out the process needed to approve the new “Document Change Process” document that Randall drafted. He will determine if this needs to become an official reference document and if it needs to be approved outside the CDG IRT. Randall will present this new document at the CDG IRT Plenary in Aruba. 4. Theme for CDG IRT meeting in Aruba: Roaming Devices - Handsets, EVDO cards, etc. 5. Fact-to-Face Leads meetings – we agreed to have one per year and schedule around a CDG IRT meeting if possible.
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