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					            STATEMENT OF WORK



               FOR THE EPA



NATIONAL ENFORCEMENT INVESTIGATIONS CENTER



     ENVIRONMENTAL FORENSIC LIBRARY
A.   PERIOD OF PERFORMANCE .......................................................................................... 3
B.   TASK ORDER KEY PERSONNEL ................................................................................... 3
C.   PLACE OF PERFORMANCE............................................................................................. 3
D.   MISSION ............................................................................................................................ 3
E.   PROJECT BACKGROUND AND OBJECTIVES ............................................................. 3
F.   SCOPE................................................................................................................................. 4
H.   TECHNICAL SERVICES REQUIRED ............................................................................ 5
  1.   TASK 1 – PROJECT MANAGEMENT ........................................................................ 5
  2.   TASK 2 – DOCUMENTATION .................................................................................... 5
  3.   TASK 3 – CIRCULATION......................................................................................... 6
  4.   Task 4 – Requests For Information ......................................................... 6
  5.   TASK 5 – COLLECTIONS......................................................................................... 7
  6.   Task 6 - ORGANIZE INFORMATION RESOURCES ........................................... 8
  7.   Task 7 – Electronic Services ..................................................................... 9
  8.   Task 8 – Interlibrary Loans/Document Delivery Services ....... 9
  9.   Task 9 – Educate And Train Customers ................................................ 10
  10. Task 10 – Outreach/Awareness And Promotion .................................. 10
  11. Task 11 – Manage And Operate On-Site Library ............................. 10
  12. Task 12 – Enhancement Activities .......................................................... 11
  13. Task 13 – Reporting Requirements .......................................................... 11
I.   DELIVERABLES .............................................................................................................. 11
J.   SUPPORTING INFORMATION ...................................................................................... 12
K.   CONTRACTOR EMPLOYEE REQUIREMENTS (REFERENCE FAR 37.114)....... 14




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A.   PERIOD OF PERFORMANCE

                          Start Date         End Date
     Base Period:         TO Award           12 months   after   TO award
     Option Period   1:   Option Exercise    12 months   after   Option Exercise
     Option Period   2:   Option Exercise    12 months   after   Option Exercise
     Option Period   3:   Option Exercise    12 months   after   Option Exercise
     Option Period   4:   Option Exercise    12 months   after   Option Exercise


B.   TASK ORDER KEY PERSONNEL

           Task Order Contracting Officer Representative (TOCOR):           TBD
           Address:    TBD
           Phone:      TBD
           Fax:        TBD
           Email:      TBD

           Alternate TOCOR (ATOCOR):        TBD
           Address:    TBD
           Phone:      TBD
           Fax:        TBD
           Email:      TBD


C.   PLACE OF PERFORMANCE

     Work will be performed onsite at the following location:

     EPA/OECA/OCEFT
     National Enforcement Investigations Center
     NEIC Library rooms 1B-060/070/080/090 and areas adjacent to the
     warehouse
     Denver Federal Center
     Building 25
     Denver, CO 80225

D.   MISSION

      1.    The National Enforcement Investigations Center (NEIC) is the
primary technical organization with the Office of Criminal Enforcement,
Forensics and Training (OCEFT) providing nationwide support for environmental
enforcement actions to states, Regional Offices, Headquarters, and the
Department of Justice. The NEIC Environmental Forensic Library supports the
Agency’s enforcement mission.

      2.    The Library’s primary clientele is the NEIC staff, but it also
serves EPA regional and headquarters offices, and Federal, state, and local
agencies working for environmental enforcement and compliance assurance. All
work completed under this task order must be consistent with policies and
standards in Federal and Agency manuals.


E.   PROJECT BACKGROUND AND OBJECTIVES

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      The Library provides research assistance to clientele, gathering
materials from the collection, searching on-line systems such as LEXIS-NEXIS,
Dialog, STN, and WestLaw. The Library supplies materials for clientele by
book acquisitions, interlibrary loan, and document delivery. The objective
of this task order is to provide staff for the Library. NEIC’s Environmental
Forensic Library (Library) is located in Rooms IB-060/070/080/090 of Building
25 on the Denver Federal Center. Additional work may be performed in the
area adjacent to warehouse and area 1A-334 of Building 25.

F.   SCOPE

      EPA National Enforcement Investigations Center requires information
services to support environmental enforcement projects and programs. The
scope of this task order focuses on three primary goals: (1) managing
collections of information resources; (2) responding to requests for
information; and (3) providing professional services to develop, enhance, and
present information resources.


G.   APPLICABLE DOCUMENTS AND IT ENVIRONMENT

     The following is representative of the current computing environment.

     1.      Software

            Software bundled in suites such as Lotus Smart Suite and
Microsoft Office, as well as other applications, including, but not limited
to, MS Access, Lotus Notes, Novell NetWare, Oracle, WordPerfect, GLAS, Adobe
Acrobat, and Internet Explorer

     2.      Hardware (including Telecommunications)

            Novell NetWare Local Area Network (LAN), laser printers, FAX
machines, microform reader/printers, copy machines, scanners and Intel-based
PCs.

     3       Documentation

            All documents, references, standards, guides, and manuals will be
provided at the work site. The following documentation will be used. This
list may change.

             a.    EPA Information Resources Management (IRM) Policy Manual
                   (Chapter 10)

             b.    Agency Directives and Manuals:
                   (i)   1900.1A EPA Order - Use of Contractor Services to
                         Avoid Improper Contracting Relationships
                   (ii) 2100 Information Resources Management Policy Manual
                   (iii) 2140 Uniform Rulemaking Docket Manual
                   (iv) 2180.1 EPA Order – Data Standards for the Electronic
                         Transmission of Laboratory Measurement Results
                   (v)   2180.3 EPA Order – Facility Identification Standards
                   (vi) EPA National Library System User’s Guide

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                  (vii) Records Management Manual

            c.    EPA Systems Design and Development Guidance
            d.    Privacy Act Manual
            e.    EPA Information Security Manual
            f.    Cataloging Standards for EPA Libraries:
                  (EPA catalogs to the level defined by OCLC as Level K, or
                  minimal level of cataloging)
                  (i)   American Library Association Interlibrary Loan Code
                        for the United States
                  (ii) Anglo American Cataloging Rules, Second Edition
                        (AACR2)
                  (iii) OCLC Books Format, and
                  (iv) other OCLC guidebooks and technical bulletins

            g.    Library of Congress Subject Headings (LCSH)
            h.    Library of Congress Classification Schedules


H.   TECHNICAL SERVICES REQUIRED

     1.     TASK 1 – PROJECT MANAGEMENT

            a.    The Contractor staff shall manage the Task Order Team. The
Contractor shall report monthly activities and accomplishments and identify
any problems in performing tasks. The Contractor shall invoice for services
monthly.

            b.    Deliverables

                  (i)    Monthly Activities Report;
                  (ii)   Monthly Invoices

            c.    Acceptance Criteria

                  The report shall be organized by task number and include
all significant activities and concerns. The report shall give a statistical
summary of the activities. The monthly report is due to the COR/ACOR within
3 working days of the end of each month and will respond to all statistical
standards of the EPA Library Network.

                  Invoices shall be submitted within 10 working days of the
end of the billable month.


     2.     TASK 2 – DOCUMENTATION

            a.    The Contractor shall modify the approved Library Procedures
Manual, in consultation with the COR/ACOR, to reflect minor procedural
changes that do not require modification of the Statement of Work (SOW). The
Contractor shall routinely review the work processes and procedures to ensure
that they are current, relevant, and reflect best practices. The Contractor
shall maintain all necessary documentation for work processes and procedures.

            b.    Deliverables

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                   (i)    Library Procedures Manual, Revised and Updated.
                   (ii)   Library Disaster Plan, Revised and Updated.

              c.   Acceptance Criteria

                  (i)   An acceptable revised Procedure Manual addresses each
task in the SOW and includes all significant revisions to routines or changes
in technology in performing tasks and operating the Library. It will
incorporate significant technical direction. Documentation will be complete
within 2 weeks of the finalization of a significant change in operation and
will be reviewed by the COR/ACOR within 1 week of receipt. After approval,
the revised procedure will be incorporated in the Manual.

                  (ii) An acceptable revised Disaster Manual references the
current NEIC Continuity of Operations Plan (COOP) and includes current
contact information for pertinent personnel and organizations which offer
disaster recovery services.

      3.      TASK 3 – CIRCULATION

            a.    The Contractor shall circulate materials from the NEIC
Library collections ensuring that the materials are loaned according to
current policies and procedures. Materials from the circulating collections
are loaned to OCEFT West staff for indefinite periods, subject to recall when
requested. The Contractor shall track circulation activity for retrieval,
statistical analysis, and future decision making.

              b.   Deliverables

                  Annual circulation reports to confirm location of items
checked out. Annual reconciliation of circulation system records (user
circulation lists) and the shelf list. Reports of missing items. Circulation
reports – recall of materials to separating personnel.

              c.   Acceptance Criteria

                  The Contractor shall provide accurate and current
circulation records validated by response from users to circulation notices.

      4.      Task 4 – Requests for Information

            a.    The Contractor shall respond to information requests,
disseminate information, and make the Library collections accessible to
users. In all cases the Contractor shall abide by Agency and program-
specific procedures and guidelines. The Contractor shall provide ready-
reference services and referrals to OECA staff, regulatory agencies, and the
regulated community. The Contractor shall refer enforcement-sensitive
inquiries to the COR/ACOR or other Federal personnel. External queries shall
be referred to Federal personnel.

              b.   Handle FOIA, Privacy, Controlled, or Sensitive Documents
and Reports

                   The Contractor shall ensure the application of safeguards

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when handling materials that may be sensitive under existing law, regulation,
or Agency guidance. Contractor staff shall refer Freedom of Information Act
(FOIA) requests to the Federal FOIA personnel on site.

             c.   Research

                  The Contractor shall provide comprehensive reference
services to primary customers, which include NEIC management,
scientific/technical staff, and OCEFT investigators and legal counsel.

                  The Contractor staff shall be available for in-person
reference services for 4 hours each workday. The Contractor shall perform
research, including comprehensive literature searches on environmental
topics, legal/regulatory issues, and program issues. The Contractor shall
maintain skills to effectively access all commercial services necessary to
conduct research relevant to environmental enforcement and OCEFT programs.
The Contractor shall develop expertise in EPA information resources. Upon
collection of data, the Contractor may synthesize the information if
requested by the program and/or end-user. The Contractor shall track all
requests for information, recording project codes provided by the requester.

             d.   Deliverables

                  Data is entered into the tracking system.   Statistics on
requests are maintained, as defined by EPA Library Network

             e.   Acceptance Criteria

                  Referrals shall be knowledgeable so that the requester
receives an answer at point of referral.

                  Reference will be acceptable as determined by the response
of the requester to a form inquiring if research results were timely,
complete, correct, and responsive to issue or need defined. Forms shall be
attached to each reference response and forwarded to the COR/ACOR when
returned.

                  Forms soliciting satisfaction with research shall reveal 85
percent satisfaction.

                  Data entry to the tracking system is current to within 1
week.

        5.   TASK 5 – COLLECTIONS

            a.    The Contractor shall develop, maintain, inventory, track,
and provide access to NEIC Library reference and circulating collections in
accordance with Agency policies and standard professional practices. In
addition, the Contractor shall review and analyze current collections and
make recommendations to the COR relevant to additions and deletions from the
collection. The COR will approve acquisition of materials by signing each
order. The Contractor may acquire materials that are available at no cost
without concurrence of the COR. Collections must be developed and maintained
in accordance with existing regulations, as listed in Section 1.6.3.
Collections shall be maintained so that materials are easily accessible by

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staff. Collections are the property of the EPA NEIC Environmental Forensic
Library.

           b.     Special Collection of NEIC Materials

                  A special collection comprised of NEIC-produced materials
is housed in the NEIC Library. Manuals and technical reports are stored on
open shelving. The special collection also includes “enforcement sensitive”
(as defined in the Information Security Manual) reports which shall be
handled with discretion. The enforcement reports are stored in locked
shelving and are to be accessed only by OCEFT staff. All requests from
outside of NEIC for materials in this special collection shall be referred to
Federal staff.


           c.     Serials Collection

                  (i)   The Contractor shall check-in issues of periodicals,
route issues/Table of Contents to staff or notify staff of availability,
follow-up on missing issues through claiming with the vendor, and update
journal lists to reflect holdings.

                  (ii) The Contractor shall provide annual reports on
serials usage and routing; on requests for new titles; and on Interlibrary
Loan (ILL) requests as a basis for determining renewals, additions, and
deletions for serials procurement. Data on the cost of procurement in
various formats shall be provided.

           d.     Deliverables

                  (i)   Acquisitions reports – Monthly posting and special
                        notices of high interest items
                  (ii) Annual inventory report (Shelf List updated by
                        deletions of lost and weeded items and additions of
                        new materials)
                  (iii) Annual Journal Renewal Listing
                  (iv) Journal Holdings List
                  (v)   Current data entries in serials tracking system
                  (vi) Files of invoices for book and serials providers
                  (vii) Creation and update of records in acquisitions
                        tracking system

           e.     Acceptance Criteria

                  The NEIC Environmental Forensic Library will reflect the
“Core Business” of NEIC so that the majority of requests can be answered from
the collections. Project-specific and program enhancing acquisition
suggestions from staff will be responded to within 1 week of request and
status of orders will be communicated as status changes. Journals tracking
records and journals lists shall be current. All items shall be shelved,
filed, or displayed within 5 working days of receipt or return

     6.    Task 6 - ORGANIZE INFORMATION RESOURCES

           a.     The Contractor shall catalog and classify information

                                        8
resources according to the guidelines and standards for that resource listed
in CATALOGING STANDARDS FOR EPA LIBRARIES (See APPLICABLE LAWS AND
REGULATIONS in Section G. above). As needed, the Contractor shall develop
and enhance current tools used by the Agency in managing and locating
materials (e.g., Thesaurus, controlled vocabulary, file plans). Collections
will be organized and signed to facilitate access by users.

            b.    Deliverables

                  Cataloging records for each item added to the reference and
circulating collections which conform to EPA Library Network and Library of
Congress cataloging standards.

            c.    Acceptance Criteria

                  Cataloging of Library materials shall be according to EPA
Library Standards. Items shall be cataloged within 10 working days of
receipt. Rush items will be in the hands of the requester within one day of
receipt.

      7.    Task 7 – Electronic Services

            a.     The Contractor shall provide suitable services and products
of the NEIC Library and EPA Library Network electronically. The Contractor
shall develop content for the NEIC Library Internet and Intranet sites for
electronic access.

            b.    Deliverables

                  Library content for EPA’s Internet and NEIC’s Intranet site
                  including:

                  (i)    Journals list with links to Internet site for
                         electronic subscriptions
                  (ii)   Links to evaluated relevant websites and research
                         resources

            c.    Acceptance Criteria

                  Current and useful library web content

      8.    Task 8 – Interlibrary Loans/Document Delivery Services

            a.    The Contractor shall, upon request, obtain information not
available in the on-site collection through Interlibrary Loan (ILL) and
Document Delivery Services. The Contractor shall follow the American Library
Association (ALA) Interlibrary Loan Code for the United States. Document
Delivery should be considered when it provides the best value.

            b.    Deliverables

                  (i)   Articles, books, and documents borrowed upon request
                        by OCEFT staff
                  (ii) Loans to reciprocal resource-sharing institutions
                  (iii) Tracking of interlibrary loans and document delivery

                                        9
                         requests and fulfillment
                  (iv)   Maintain file of invoices from FEDLINK and other
                         providers.

            c.    Acceptance Criteria

                  The Contractor shall expedite borrowing of items to deliver
to requester within the time frame agreed upon and will communicate the
status of requests to requester. The Contractor shall proceed to the most
cost and time effective source for the materials requested by NEIC staff. A
form will be provided to requester asking if service was timely, complete,
and responsive. Completed forms will be sent to COR/ACOR who will accept 90
percent average approval rate.


     9.     Task 9 – Educate and Train Customers

            a.    The Contractor shall develop materials, briefings, training
sessions, and educational programs to instruct customers in the use and
availability of information products and services. The Contractor shall
participate in and conduct demonstrations of information products, services,
and databases.

            b.    Deliverables:      Handouts, Presentations, Tours

            c.    Acceptance Criteria

                  OCEFT staff will be given forms for evaluation/feedback on
presentations. Responses shall show 85 percent or greater satisfaction
rating for the program.


     10.    Task 10 – Outreach/Awareness and Promotion

            a.    The Contractor shall improve client awareness and promote
the availability of information products and services. Any materials prepared
must be in accordance with EPA’s regulations and policies governing that
particular media and format.

            b.    Deliverables:      Articles, presentations, open houses,
                                     email alerts

            c.    Acceptance Criteria:    Primary customers will be asked to
            provide feedback and will given the opportunity to evaluate the
            outreach/awareness promotion


     11.    Task 11 – Manage And Operate On-Site Library

            a.    The Contractor shall facilitate access to the on-site
library at all hours. The Contractor shall maintain the on-site location to
facilitate information access and a safe environment. Contractor shall
monitor equipment and notify COR /ACOR or maintenance providers if service is
required. Contractor shall ensure that the on-site locations, including
staff areas, meet safety standards. Contractor shall review the Library

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Disaster Plan and revise, as needed.       All Contract staff shall be advised of
Emergency Procedures.

            b.       Deliverables:     Disaster Plan; Revisions

            c.       Acceptance Criteria

                  Contractor staff shall be aware of emergency procedures, as
presented in manuals and staff meetings. Signs and notices shall provide
emergency procedures. Signs/documentation shall allow OCEFT staff to locate
materials and use equipment. Disaster Plan shall be current.


      12.   Task 12 – Enhancement Activities

            a.    The Contractor shall participate in enhancement activities
that benefit the EPA. Contractor staff may attend Interlibrary Loan and
resource sharing conferences and meetings, including EPA Network Conference,
at the direction of the COR/ACOR

            b.       Deliverables:     Reports of benefits gained and lessons
                                       learned.

            c.       Acceptance Criteria:    Reports shall be delivered to the
                     COR /ACOR and information shared with interested staff
                     within 1 week of experience.


      13.   Task 13 – Reporting Requirements

            a.    The Contractor shall provide statistical and narrative
reports, as specified by the COR /ACOR

            b.       Deliverables:     All reports as specified in Tasks for
                     this SOW.

            c.       Acceptance Criteria:        Clarity, correctness, and
                     timeliness

I.    DELIVERABLES

      Task-specific deliverables are specified above. This section outlines
general deliverable requirements. Only the COR /ACOR has the authority to
inspect and accept deliverables. COR /ACOR will review and approve for
distribution all materials prepared by the contractor prior to distribution.

      All work conducted under this task order must be consistent with the
policies and standards in of the Agency.

      a.    DELIVERABLE INSTRUCTIONS

            1.       Criteria for Acceptance

            The COR /ACOR will accept, reject, or require correction of
deliverables. Correction will be necessary for deliverables found to be

                                            11
contrary to: (1) the information contained in the Contractor’s accepted
proposal, (2) previous Government reviews of draft deliverables, (3) special
instructions on documentation and other standards mentioned in Sections G and
J.2.b.(iii) of this SOW, or (4) generally accepted professional standards.
All deliverables must meet the criteria for acceptance, as stated above,
before acceptance can be authorized.

            2.    Delivery Instructions

            All services and tangible products resulting from this task order
shall be delivered on terms and conditions acceptable to the COR /ACOR

            3.    Acceptance Period

            The COR /ACOR will have 5 working days to review draft
deliverables and make comments. Corrections to deliverables made by the
Contractor will be coordinated by the COR /ACOR. Upon receipt of final
deliverables, the COR /ACOR will have 10 working days for final review, prior
to acceptance or to provide documented reasons for non-acceptance.

            3.    Number of Copies and Format

            All copies of tangible products resulting from this task order
shall be delivered in the number and form acceptable to the COR /ACOR


J.   SUPPORTING INFORMATION

     1.     Hours of Operation

            a.    Regular Schedule

                  The Contractor shall provide 8 hours per day of core
coverage between 7:00 a.m. and 4:30 p.m. Monday through Friday (excluding
official holidays).

            b.    Office Closure

                  In the event of unexpected office closure (e.g., severe
weather conditions), Contractor staff is not allowed to report for work
unless directed otherwise by their supervisor, with approval of NEIC. The
Contractor is responsible for all notification and costs associated with
office closure. All non-work due to unexpected office closure will be at no
cost to the Government. (NEIC is a controlled facility; Federal staff must
be on the premises when Contractor staff is in the facility.)

            c.    Overtime/Extended Hours

                  Overtime shall not be required for Contractor staff.

            d.    Holidays

                  The Government will observe the following holidays:

                  New Years Day             Labor Day

                                      12
                    MLK Birthday               Columbus Day
                    President’s Day            Veterans Day
                    Memorial Day               Thanksgiving
                    Independence Day           Christmas Day


      2.      Government Furnished Resources

            a.    The Contractor shall identify in their proposal the type,
amount, and time frame for any required Government resources, including those
listed below. To mitigate misidentifying Contractor staff as EPA employees,
EPA will:

              Provide separate office space
              Identify Contractor’s space
              Provide identification badges to Contractor staff
              Instruct Contractor staff on communications procedures, (Section
              K)

              b.    The Government will provide the following resources:

                    (i)    Facilities, Supplies, and Services

                        The Government will provide office supplies, work
areas, forms, desks, reproduction services, access to microcomputers and
telephones for official business for this task, all at no cost to the
Contractor.

                    (ii)   Information Resources

                        The COR /ACOR will provide access to contractor staff
expertise and pertinent information for this task. Manuals are available for
hardware, software, and office equipment.

                    (iii) Documentation

                  Documentation for present systems will be provided to the
Contractor. Also, documentation explaining organizational, financial, and
other constraints and requirements for new systems will be provided to the
Contractor. All provided documentation shall remain the property of the
Government and will be returned to the Government.

      3.      Security and Privacy Requirements

              a.    Clearance

                  Contractor staff shall have access to computer systems.
Contractor staff shall not store confidential business information (CBI) or
any data that would compromise EPA’s enforcement actions on any shared or
network directory. Information that contains security classified, or other
types of sensitive information or EPA enforcement sensitive information is to
be protected with appropriate safeguards.

                     NEIC will brief Contractor staff on data security
procedures.    Compliance with all EPA-NEIC security is required. Each

                                          13
contractor who has access to NEIC computers and enforcement-sensitive
information must obtain a background investigation at a minimum level of the
National Agency Check with Inquires and Credit (NACIC) as required by EPA
Directive 2195A1.

            b.       Privacy

                  The provisions of the Privacy Act of 1974 protect
information included in this task. Therefore, all Contractor staff assigned
to this task shall take precautions to protect the information from
disclosure.

      4.    Travel

            a.       Travel and Per Diem

            Travel for the EPA National Library Network Conference is
anticipated during the POP.   Other travel requests (such as to attend the
Colorado Interlibrary Loan Conference) may be approved when deemed to benefit
the NEIC Library. Costs are unknown but are expected to be less than $2,400.

            b.       Use of Government Vehicles

                     Contractor staff is not authorized use of Government
vehicles.


K.    CONTRACTOR EMPLOYEE REQUIREMENTS (REFERENCE FAR 37.114)

All Contractor staff attending meetings, answering Government telephones, and
working in other situations where their Contractor status is not obvious to
third parties (i.e., clients, customers, or public contacts) are required to
identify themselves as such to avoid creating an impression in the minds of
members of the public or Congress that they are Government officials. The
Contractor must also ensure that all documents or reports produced by their
company are suitably marked as Contractor products or that Contractor
participation is appropriately disclosed. Contractor staff will be aware of,
and comply with, EPA Order 1900.1A




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