Quanetta J. McNeal
ePortfolio: www.royalinkcreations.net/quanetta Key Skills
Contact Cell : (205) 356-8163 • Alt: (205) 316-9365 e-mail : qmcneal@royalinkcreations.com 2417 Eagle Court • Birmingham, AL 35216
Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve optimum productivity and organizational objectives. Proven ability to utilize technology to improve overall effectiveness, efficiency and streamline operations. Proficient or familiar with a vast array of software, concepts and technologies, including: Microsoft Office ’07 Suite Remote Tech Support Synchronous Communication Education 2003 to 2005 2000 to 2002 2006 to 2008 Masters of Public Administration (30 hours complete) TROY UNIVERSITY, Troy, Alabama Bachelor in Business Administration FAULKNER UNIVERSITY, Montgomery, Alabama Provisional Certification in Business & Marketing Education ALABAMA STATE DEPARTMENT OF EDUCATION, Montgomery, Alabama Work Experience www.royalinkcreations.com Royal Ink Creations, LLC Principal/Chief Administrative Consultant June 2007 to Present Independently created and incorporated this business to meet the needs of other entrepreneurs, individuals, and small to medium sized business; Provide remote administrative support services to individuals and small to medium sized businesses; With the use of technology, developed measures to increase productivity and decrease expenses; Shelby County Board of Education Instructor, Business/Marketing Education Program August 2006 to Present Implemented financial literacy program – creating the first student run credit union in a K-12 setting in the southeast; Develop syllabus, lesson plans, and overall course structure, and administered all grades; Plan and instruct in the area of business using a wide variety of technology, teaching aids, motivational and implementation strategies to engage students in active learning; Train students for transition from school to work; Train administration and staff as requested on use of software and various technology; Advisor, Future Business Leaders of America (FBLA); increased student participation by 600%; Active and contributing member of Technology Committee to ensure compliance and implementation of school wide technology goals; Active and contributing member of the Budget Committee; Establish partnerships with local businesses in the financial, technology, and training & development sector for professional development opportunities and business industry certification of program; Birmingham Water Works Board Executive Assistant to the General Manager February 2003 to July 2006 Performed executive level administrative duties requiring confidentiality , independent judgment and selfinitiative; trained new administrative staff; Provided direct executive level support to the general manager; with additional administrative support provided to assistant general managers, department managers, professional consultants, attorneys, and vendors. Managed multiple calendars, attended committee meetings and prepared minutes for approval Coordinated and processed corporate travel and ensured compliance with corporate policy Contract management; Implemented procedures to improve procedures for administration, tracking and retrieval Instrumental in initiating the revision of the Employee Handbook and other corporate policies to improve moral and overall communication between management and employees; Windows XP/Vista OS Software Trainer Public Speaking Advance Internet & Email Groupwise Remote Collaboration File Conversion Social Media Marketing Desktop Publishing
Blue Cross Blue Shield of Alabama January 2000 to December 2002 Human Resource Data Analyst Generalist position with responsibilities to collaborate with compensation, benefits, and corporate recruiting; Conducted employment and education verification; Processed bi-weekly and bonus payroll; data entry of benefit and payroll changes; Managed time card exceptions and generated queries and reports for management review; Audited and processed new hire applications and active employee records; Keyed, balanced and wired credit union authorizations; United States Air Force Senior Airman th Office Manager – 10 Dental Squadron November 1996 to November 1999 First airman to be selected as Office Manager by Squadron Commander - position typically held by senior non-commissioned officers - replaced 15 year veteran; Assisted in recruiting efforts of civilian dental personnel, trained new personnel and managed attendance records of all military and civilian staff in the 10th Dental Squadron; Managed patient records, filing systems and publications; keyed and managed data affecting personnel and productivity of daily operations; Consistent interaction with internal and external clients, patients, and dental and medical providers; Provided patient care as a trained dental hygienist and dental assistant as needed; Affiliations and Awards Honorary Citation, Commendation Medal, United States Air Force Notary Public, Alabama State at Large International Association of Administrative Professionals® Teacher of the Month, Riverchase Middle School, October 2007 Future Business Leaders of America, Professional Member and Advisor Alabama Association for Career and Technical Education Presentations Workshop Presenter, July 2007 Alabama Career/Technical Education Professional Development Conference, Huntsville, Alabama Teaching Entrepreneurship