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Business Operations Survey 2008: - List of Questions for Module A Business Performance Module
Question                                                                                                                                                                            Need for collecting




                                                                                                                                                                                                                                                                                             Year
                                                                                                                                                                                                                                                                                       GST
  Linecode                                                                                                                                                                          1 2 3 4 5 6 7 8 Edit checks and alerts                         Imputations
         Question Wording                                                                               Response Categories                                Description of             (refer to notes below)
 1           How to answer (format based on SNZ standard)                                                                    Definitional/instructional question to explain how to answer                      None                                None
 2           Only include information for the business named on the front page. Do not provide
             consolidated data. Don't include:
                                                                                                           Definitional/instructional question to explain what parts of the business should be covered         None                                None
             -subsidiary or associated businesses
             -accounting divisions that operate entirely outside New Zealand
 3           Record of time taken (format based on SNZ standard)                                                             Definitional/instructional question to record time taken                          None                                None
                                                                                                                          Part i: Financial information
 4           -Part i should be completed by the Finance Department or the Accountant
             -If you don't have an Accountant on site, then part i should be completed by the General    Definitional/instructional question to clarify who in the business should complete this part of the
                                                                                                                                                                                                             None                                  None
             Manager. You may need to contact the Accountant to complete some of these questions                                                      questionnaire

 5 A0501 What is the balance date of the financial accounts which you will use for this                 dd/mm/yyy                                                                                             Standard date checks + date
                                                                                                                                                            Definitional/instructional question to edetermine                                      If blank (and A0601-02 blank)
         questionnaire?                                                                                                                                                                                       should not be in future or
                                                                                                                                                                      balance date for financial data                                              default to 31/03/08
                                                                                                                                                                                                              before 01/01/07
 6 A0600 Is the financial year information for a 12 month period?                                       -yes (go to 8)                                 1                                                      If 2 selected and A0601-2
                                                                                                        -no                                            2                                                      blank or if 2 selected and
                                                                                                                                                                                                              A0602-A0601=365 or 366, set          None
                                                                                                                                                                                                              to 1
                                                                                                                                                                                                              If A0600=null and A0603 not
                                                                                                                                                              Definitional/instructional question to check if
     A0601 Period covered from date                                                                     dd/mm/yyy                                                                                             null Alert
                                                                                                                                                             financial data is not for a full 12 month period Standard date checks + date          No date imputation
     A0602 Period covered to date                                                                       dd/mm/yyy                                                                                             should not be in future
     A0603 Reason why it is not a 12 month period                                                       -new business                                  1
                                                                                                        -ceased                                        2                                                       None                                None
                                                                                                        -other                                         3
   A0604 Please specify                                                                                 -text                                                                                                  None                              None
 7 A0700 If possible, please supply GST exclusive amounts. The amounts given in this                    -exclude GST                                   1   Definitional/instructional question to determine if If none or both selected, default
                                                                                                                                                                                                                                                 None
         questionnare:                                                                                  -include GST                                   2       financial data includes or excludes GST         answer to 'exclude'
                                                                                                                                      Revenue
 8 A0801 For the last financial year, what was the total this business received from the sale of        Numeric: ($ value)                                 Sales revenue            Y Y Y            Y         - Values should all be numbers      - IF A1001 is entered AND
         goods and services?                                                                                                                                                                                   & should accept -ve or +ve.         A0801-0901 are both null then Y Y
                                                                                                                                                                                                               - If A1001 is null and A0801-       impute A0801-0901 using
 9 A0901 For the last financial year, what was the total this business received from all other          Numeric: ($ value)                                 All other revenue        Y Y Y                      0901 > 0 - calculate total of       numeric imputation (ensure
         operating revenue?                                                                                                                                                                                    A0801-0901 and default A1001        that sum of imputed values = Y Y
                                                                                                                                                                                                               to this value                       A1001)
10 A1001 For the last financial year, what did this business receive from total operating revenue?      Numeric: ($ value)                                 Total operating          Y Y Y                      - If A1001 is entered and does      - If any of A0801-0901 are not
         TOTAL of questions 8 to 9                                                                                                                         revenue                                             not equal total of A0801-0901,      null, make any of A0801-0901 Y Y
                                                                                                                                                                                                               display alert                       that are null = 0
11 A1101 Estimate from question 8, the percentage of sales that came from exports?                      Numeric: (% of sales)                              Export sales                              Y         Value should be a number
                                                                                                                                                                                                                                                   If 'null' impute using numeric
                                                                                                                                                                                                               between 0 and 100, should
                                                                                                                                                                                                                                                   imputation
                                                                                                                                                                                                               accept -ve (but alert) or +ve
12 A1200 Estimate from question 8, the percentage of sales that came from tourism?                      -Zero                                          1 Tourism sales                               Y
                                                                                                        -25% or less                                   2
                                                                                                                                                                                                               Should be a single response. If
                                                                                                        -50% or less                                   3                                                                                       If 'null' impute using categoric
                                                                                                                                                                                                               multiple selected, default to
                                                                                                        -75% or less                                   4                                                                                       imputation
                                                                                                                                                                                                               highest value
                                                                                                        -76-100%                                       5
                                                                                                        -don't know                                    6
                                                                                                                                    Expenditure
13 A1301 For the last financial year, what was the total amount this business paid for salaries /       Numeric: ($ value)                                 Salaries and wages       Y Y Y                      - Values should all be numbers      - IF A1701 is entered AND                 Y
         wages?                                                                                                                                                                                                & should accept -ve or +ve.         A1301-1601 are all null then
14 A1401 For the last financial year, what was the total amount this business paid in interest?         Numeric: ($ value)                                 Interest                 Y Y Y                      - If A1701 is null and all A1301-   impute A1301-1601 using                   Y
                                                                                                                                                                                                               1601> 0 - calculate total of        numeric imputation (ensure
15 A1501 For the last financial year, what did this business record in the book of accounts for       Numeric: ($ value)                                   Depreciation             Y Y Y                      A1301-1601 and default A1701        that sum of imputed values =              Y
         depreciation and amortisation?                                                                                                                                                                        to this value                       A1701)
16 A1601 For the last financial year, what was the total amount this business for all other operating Numeric: ($ value)                                   All other expenditure    Y Y Y
                                                                                                                                                                                                               - If A1701 is entered and does      - If any of A1301-1601 are not      Y Y
         expenditure?
                                                                                                                                                                                                               not equal total of A1301-1601,      null, make any of A1301-1601
17 A1701 For the last financial year, what was the total operating expenditure of this business?      Numeric: ($ value)                                   Total operating          Y Y Y
                                                                                                                                                                                                               display alert                       that are null = 0                   Y Y
         TOTAL of questions 13, 14, 15 and 16                                                                                                              expenditure
                                                                                                                                    Fixed assets
18         As at the end of the last financial year, what was the closing book value of fixed assets                                                       Capital Assets                 Y                    - Values should all be numbers      - IF A1805 is entered AND
           for this business?                                                                                                                                                                                  & should accept -ve or +ve.         A1801-4 are all null then
     A1801 -land and buildings                                                                          Numeric: ($ value)                                                                                     - If A1805 is null and A1801-4 >    impute A1801-4 using numeric
     A1802 -computer hardware and software                                                              Numeric: ($ value)                                                                                     0 - calculate total of A1801-4      imputation (ensure that sum of
                                                                                                                                                                                                               and default A1805 to this value     imputed values = A1805)
                                                                                                                                                                                                               - If A1805 is entered and does      - If any of A1801-4 are not null,
                                                                                                                                                                                                               not equal total of A1801-4,         make any of A1801-4 that are
                                                                                                                                                                                                               display alert                       null = 0
                                                                                                                                                                                                                                                                                Page 2 of 11
18                                                                                                                                                           Capital Assets                                     - Values should all be numbers     - IF A1805 is entered AND
                                                                                                                                                                                                                & should accept -ve or +ve.        A1801-4 are all null then
Question                                                                                                                                                                           Need for collecting          - If A1805 is null and A1801-4 >   impute A1801-4 using numeric




                                                                                                                                                                                                                                                                                             Year
                                                                                                                                                                                                                                                                                       GST
                                                                                                                                                                                                                0 - calculate total of A1801-4     imputation (ensure that sum of
  Linecode                                                                                                                                                                         1 2 3 4 5 6 7 8              Edit checks and alerts             Imputations
                                                                                                                                                                                                                and default A1805 to this value    imputed values = A1805)
     A1803 -plant, machinery and equipment                                                              Numeric: ($ value)
                                                                                                                                                                                                                - If A1805 is entered and does     - If any of A1801-4 are not null,
     A1804 -all other fixed assets (including motor vehicles)                                           Numeric: ($ value)                                                                                      not equal total of A1801-4,        make any of A1801-4 that are
     A1805 -TOTAL fixed assets                                                                          Numeric: ($ value)                                                                                      display alert                      null = 0
                                                                                                                              Total assets and liabilities
19 A1901 As at the end of the last financial year, what was the closing book value of total assets       Numeric: ($ value)                                  Total assets                 Y                     Value should be a number,          If 'null' impute using numeric
         for this business as reported in this business's financial accounts?                                                                                                                                   should accept -ve or +ve           imputation
20 A2001 As at the end of the last financial year, what was the closing book value of total liabilities, Numeric: ($ value)                                  Total Liabilities            Y                     Value should be a number,          If 'null' impute using numeric
         as recorded in this business's financial accounts?                                                                                                                                                     should accept -ve or +ve           imputation
                                                                                                                                   New investment
21 A2100 For the last financial year, did this business invest in its expansion?                        -yes (go to 22)                                1 Investment in                        Y                 Should be a single response. If
                                                                                                                                                                                                                                                If 'null', set to 1 if A2201>0,
                                                                                                        -no (go to 23)                                 2 expansion                                              none or multiple selected, and
                                                                                                                                                                                                                                                otherwise impute using
                                                                                                        -don't know (go to 23)                         3                                                        A2201 > 0, set to 1, otherwise
                                                                                                                                                                                                                                                categoric imputation
                                                                                                                                                                                                                display alert
22 A2201 Over the last financial year, what did this expansion cost?                                    Numeric: ($ value)                                   Cost of expansion                Y                                                 If 'null', impute using numeric
                                                                                                                                                                                                                Value should be a number        imputation if A2100=1,                 Y Y
                                                                                                                                                                                                                                                otherwise leave as null
                                                                                                                           Research and development
23 A2300 For the last financial year, did this business undertake or fund any research and              -yes (go to 24)                         1 Annual R&D indicator                                  Y       Should be a single response. If
                                                                                                                                                                                                                                                If 'null', set to 1 if A2401 > 0,
         development (R&D) activities?                                                                  -no (go to 26)                          2                                                               none or multiple selected, and
                                                                                                                                                                                                                                                impute using categoric
                                                                                                        -don't know (go to 26)                  3                                                               A2401 > 0, set to 1, otherwise
                                                                                                                                                                                                                                                imputation if A2401 is blank
                                                                                                                                                                                                                display alert
24 A2401 For the last financial year, how much did this business spend on R&D activities?               Numeric: ($ value)                                   Total R&D spend                            Y                                       If 'null', impute using numeric
                                                                                                                                                                                                                Value should be a number        imputation if A2300=1,                 Y Y
                                                                                                                                                                                                                                                otherwise leave as null
25 A2501 Estimate the percentage of R&D expenditure from question 24 that relates to in-house           Numeric: (%)                                         In-house R&D spend                         Y                                       If 'null', impute using numeric
                                                                                                                                                                                                                Value should be a number
         R&D activities?                                                                                                                                                                                                                        imputation if value present in
                                                                                                                                                                                                                between 0 and 100
                                                                                                                                                                                                                                                A2401, otherwise leave null
                                                                                                                                International presence
26 A2600 As at the end of the last financial year, did any individual or business located overseas      -yes (to A2601)                              1 Overseas ownership                                   Y Should be a single response. If
         hold any ownership interest of shareholding in this business?                                  -no                                          2                                                        multiple selected, and A2601 > If 'null' impute A2600 using
                                                                                                        -don't know                                  3                                                        0, set to 1, otherwise display      categoric imputation, then
                                                                                                                                                                                                              alert.
     A2601 Please give the total percentage                                                             Numeric: (%)                                         Percentage of                                                                        If 'null', impute using numeric
                                                                                                                                                                                                              Value should be a number
                                                                                                                                                             overseas ownership                                                                   imputation if A2600=1,
                                                                                                                                                                                                              between 0 and 100.
                                                                                                                                                                                                                                                  otherwise leave as null
27 A2700 As at the end of the last financial year, did this business hold any ownership interest of     -yes (go to 28)                                1 Overseas interests                                 Y
                                                                                                                                                                                                              Should be a single response. If
         shareholding in any overseas located business (including its own branch, subsidiary or         -no (go to 29)                                 2
                                                                                                                                                                                                              multiple selected, and values
         sales office)?                                                                                 -don't know (go to 29)                         3
                                                                                                                                                                                                              present in any of A2801-4, set If 'null' impute using categoric
                                                                                                                                                                                                              to 1, otherwise display alert. If 2 imputation
                                                                                                                                                                                                              or 3 selected and A28
                                                                                                                                                                                                              answered display alert.
28           Mark all that apply. Through which of the following methods did this business gain those                                                        Overseas activity                              Y
             overseas ownership interests or shareholdings?                                                                                                                                                                                        If all are 'null', impute using
     A2801   -joint ventures                                                                                                                                                                                                                       categoric imputation if
                                                                                                                                                                                                                None
     A2802   -acquisitions of existing overseas businesses                                                                                                                                                                                         A2700=1, otherwise leave as
     A2803   -greenfields (i.e. establishment of new overseas businesses)                                                                                                                                                                          null
     A2804   -other methods
                                                                                                                                 Part ii: Employment
29           -Part ii should be completed by the Human Resources Department                              Definitional/instructional question to clarify who in the business should complete this part of the
             -If you don't have a Human Resources Department, then part ii should be completed by                                                     questionnaire
             the General Manager.
                                                                                                                                                                                                                None                               None
             How to answer
             -Refer to question 2 for how to answer.
             -Refer to questions 6 and 7 for which financial year to use.
30           As at the end of the last financial year, how many staff worked for this business?                                                              Number of employees      Y Y           Y           -Values should all be numbers      - If all are 'null' impute using
                                                                                                                                                                                                                - If A3005 is null and sum of      numeric imputation
                                                                                                                                                                                                                A3001-4 > 0 - calculate total of   - IF A3005 is entered AND
                                                                                                                                                                                                                A3001-4 and default A3005 to       A3001-4 are all null then
   A3001     -Working proprietors full time (working 30 hours or more per week)                         Numeric: (no. of staff)                                                                                                                    impute A3001-4 using numeric
                                                                                                                                                                                                                this value
   A3002     -Working proprietors part time (working less than 30 hours per week)                       Numeric: (no. of staff)                                                                                                                    imputation (ensure that sum of
                                                                                                                                                                                                                - If A3005 is entered and does
   A3003     -Employees full time (working 30 hours or more per week)                                   Numeric: (no. of staff)                                                                                                                    imputed values = A3005)
                                                                                                                                                                                                                not equal sum of A3001-4
   A3004     -Employees part time (working less than 30 hours per week)                                 Numeric: (no. of staff)                                                                                                                    - If any of A3001-4 are not null,
                                                                                                                                                                                                                display alert
   A3005     -Total staff                                                                               Numeric: (no. of staff)                                                                                                                    make any of A3001-4 that are
31 A3101     In an average week during the last financial year, what were the total employee hours      Numeric: (hours)                                     Hours paid for           Y Y                                                          If 'null' impute using numeric
                                                                                                                                                                                                                Value should be a number
             paid for by this business?                                                                                                                                                                                                            imputation & relate to A3005
                                                                                                                                                                                                                                                                                  Page 3 of 11


Question                                                                                                                                                                       Need for collecting




                                                                                                                                                                                                                                                                                            Year
                                                                                                                                                                                                                                                                                      GST
  Linecode                                                                                                                                                                     1 2 3 4 5 6 7 8 Edit checks and alerts                         Imputations
32           As at the end of the last financial year, please estimate how many of this business's staff                                               Skills breakdown                  Y     Y           -Values should all be numbers      - If all are 'null' impute using
             were working in the following occupational groups?                                                                                                                                            - If A3205 is null and sum of      numeric imputation
                                                                                                                                                                                                           A3201-4 > 0 - calculate total of   - IF A3205 is entered AND
                                                                                                                                                                                                           A3201-4 and default A3205 to       A3201-4 are all null then
     A3201   -Managers and professionals                                                                    Numeric: (no. of staff)                                                                                                           impute A3201-4 using numeric
                                                                                                                                                                                                           this value
     A3202   -Technicians and associate professionals                                                       Numeric: (no. of staff)                                                                                                           imputation (ensure that sum of
                                                                                                                                                                                                           - If A3205 is entered and does
     A3203   -Tradespersons and related workers (including apprentices)                                     Numeric: (no. of staff)                                                                                                           imputed values = A3205)
                                                                                                                                                                                                           not equal A3005 or sum of
     A3204   -All other occupations                                                                         Numeric: (no. of staff)                                                                                                           - If any of A3201-4 are not null,
                                                                                                                                                                                                           A3201-4 display alert
     A3205   -Total staff                                                                                   Numeric: (no. of staff)                                                                                                           make any of A3201-4 that are
33           Mark one oval for each item listed. Over the last financial year, to what extent did this                                                 Difficulty recruiting                          Y
             business experience difficulty in recruiting new staff for any of the following occupational   -no difficulty                         1
             groups?                                                                                        -moderate difficulty                   2                                                       Each linecode should be a          If all are 'null' for a linecode,
   A3301     -Managers and professionals                                                                    -severe difficulty                     3                                                       single response. If multiple       impute that linecode using
   A3302     -Technicians and associate professionals                                                       -not applicable                        4                                                       selected, display alert            categoric imputation
   A3303     -Tradespersons and related workers (including apprentices)                                     -don't know                            5
   A3304     -All other occupations
34 A3401     Over the last financial year, how many new staff members were hired?                           Numeric: (no. of staff)                    Staff turnover                                 Y                                       If 'null' impute using numeric
                                                                                                                                                                                                           Value should be a number
                                                                                                                                                                                                                                              imputation
35 A3501 Over the last financial year, how many staff members resigned, were made redundant, or Numeric: (no. of staff)                            Staff turnover                                     Y                                       If 'null' impute using numeric
                                                                                                                                                                                                           Value should be a number
         were dismissed?                                                                                                                                                                                                                      imputation
36 A3600 As at the end of the last financial year, what percentage of this businesses employees      -Zero                                      1 Unionisation rate                                   Y
         were covered by a collective employment agreement?                                          -10% or less                               2
                                                                                                                                                                                                           Should be a single response. If
                                                                                                     -50% or less                               3                                                                                          If 'null' impute using categoric
                                                                                                                                                                                                           multiple selected, default to
                                                                                                     -90% or less                               4                                                                                          imputation
                                                                                                                                                                                                           highest value
                                                                                                     -91-100%                                   5
                                                                                                     -don't know                                6
                                                                                                                      Part iii: Business performance
37       -Part iii should be completed by the General Manager.                                                                                     Definitional/instructional question to clarify who in
         How to answer                                                                                                                               the business should complete this part of the
                                                                                                                                                                                                           None                               None
         -Refer to question 2 for how to answer                                                                                                                       questionnaire
         -Refer to questions 6 and 7 for which financial year to use.
38       Mark one oval for each item listed. How do you think this business compares to its major -lower than competitors                        1 Relative performance                 Y Y
                                                                                                                                                                                                           Each linecode should be a          If all are 'null' for a linecode,
         competitors on each of the following:                                                       -on a par with competitors                  2 (perceived)
                                                                                                                                                                                                           single response. If multiple       impute that linecode using
   A3801 -profitability                                                                              -higher than competitors                    3
                                                                                                                                                                                                           selected, display alert            categoric imputation
   A3802 -productivity                                                                               -don't know                                 4
39       Mark one oval for each item listed. Over the last financial year, did the following items                                                 Change in                            Y Y
         decrease, stay the same or increase for this business?                                      -decrease                                  1 performance
                                                                                                                                                                                                           Each linecode should be a          If all are 'null' for a linecode,
   A3901 -total sales of goods and services                                                          -stay the same                             2 (perceived)
                                                                                                                                                                                                           single response. If multiple       impute that linecode using
   A3902 -profitability                                                                              -increase                                  3
                                                                                                                                                                                                           selected, display alert            categoric imputation
   A3903 -productivity                                                                               -don't know                                4
   A3904 -market share
40 A4000 Over the last financial year, what percentage of goods or services from this business       -50% or less                               1 Service delivery                          Y
         was provided to customers on time and to requirements?                                      -80% or less                               2 (perceived)
                                                                                                                                                                                                           Should be a single response. If
                                                                                                     -90% or less                               3                                                                                          If 'null' impute using categoric
                                                                                                                                                                                                           multiple selected, default to
                                                                                                     -95% or less                               4                                                                                          imputation
                                                                                                                                                                                                           highest value
                                                                                                     -96-100%                                   5
                                                                                                     -don't know                                6
41       Mark one oval for each item listed. How do you think this business compares to its major                                                  Comparitive advantage                    Y
         competitors on each of the following:                                                                                                     (perceived)
   A4101 -costs                                                                                      -lower than competitors                    1
                                                                                                                                                                                                           Each linecode should be a          If all are 'null' for a linecode,
   A4102 -time taken to provide customers with goods or services                                     -on a par with competitors                 2
                                                                                                                                                                                                           single response. If multiple       impute that linecode using
   A4103 -quality                                                                                    -higher than competitors                   3
                                                                                                                                                                                                           selected, display alert            categoric imputation
   A4104 -flexibility / ability to make changes                                                      -don't know                                4
   A4105 -customer satisfaction
   A4106 -employee satisfaction
42 A4200 In the last financial year, did this business develop or introduce any new or significantly -yes                                       1 Annual innovation                             Y
         improved:                                                                                   -no                                        2 indicator
         -goods or services;                                                                         -don't know                                3                                                          Should be a single response. If
                                                                                                                                                                                                                                            None
         -operational processes;                                                                                                                                                                           multiple selected, display alert
         -organisational / managerial processes; or,
         -marketing methods
43 A4300 In the last financial year, did this business enter any new export markets?                 -yes                                       1 New export activity                       Y Y
                                                                                                                                                                                                           Should be a single response. If If 'null' impute using categoric
                                                                                                     -no                                        2
                                                                                                                                                                                                           multiple selected, display alert imputation
                                                                                                     -don't know                                3
                                                                                                                                                                                                                                                                         Page 4 of 11


Question                                                                                                                                                                       Need for collecting




                                                                                                                                                                                                                                                                                   Year
                                                                                                                                                                                                                                                                             GST
  Linecode                                                                                                                                                                     1 2 3 4 5 6 7 8 Edit checks and alerts                Imputations
44 A4400 Over the last financial year, to what degree did this business's technology change?     -not at all                                1 Technological change                              Y
                                                                                                 -to a minor degree                         2
                                                                                                                                                                                                    Should be a single response. If If 'null' impute using categoric
                                                                                                 -to a major degree                         3
                                                                                                                                                                                                    multiple selected, display alert imputation
                                                                                                 -completely                                4
                                                                                                 -don't know                                5
45 A4500 How does this business's core equipment (that used in the production of this businesses -fully up to date                          1 Core equipment                                    Y
         main goods and services) compare with the best commonly available technology?           -up to 4 years behind                      2
                                                                                                                                                                                                    Should be a single response. If If 'null' impute using categoric
                                                                                                 -up to 10 years behind                     3
                                                                                                                                                                                                    multiple selected, display alert imputation
                                                                                                 -more than 10 years behind                 4
                                                                                                 -don't know                                5
                                                                                                                        About this business
46 A4601 Regardless of changes in ownership, what calendar year did this business commence       Numeric: (year)                              True age (BF age                                  Y Standard year checks + year
                                                                                                                                                                                                                                     If null, impute from historical
         operations?                                                                                                                          affected by ownership                               should not be in future. If year
                                                                                                                                                                                                                                     BOS data, otherwise using true
                                                                                                                                              changes)                                            is not 0 and is less than 1800,
                                                                                                                                                                                                                                     age from BF
                                                                                                                                                                                                  display alert
47 A4700 How would you describe this business's competition?                                             -captive market / no effective competition   1 Competitive position                    Y
                                                                                                         -no more than one or two competitors         2
                                                                                                                                                                                                    Should be a single response. If If 'null' impute using categoric
                                                                                                         -many competitors, several dominant          3
                                                                                                                                                                                                    multiple selected, display alert imputation
                                                                                                         -many competitors, none dominant             4
                                                                                                         -don't know                                  5
48       Mark one oval for each item listed. When thinking about the city, town or district in which                                                    Infrastructure                          Y
         this business operates, how would you rate the following factors?
   A4801 -transport infrastructure
   A4802 -information and communication technology infrastructure (eg, broadband availability,
                                                                                                         -bad                                         1
         mobile phone coverage)                                                                                                                                                                     Each linecode should be a        If all are 'null' for a linecode,
                                                                                                         -neither bad nor good                        2
   A4803 -water & waste water infrastructure                                                                                                                                                        single response. If multiple     impute that linecode using
                                                                                                         -good                                        3
   A4804 -local body planning and regulatory processes (eg, building consents, Resource                                                                                                             selected, display alert          categoric imputation
                                                                                                         -don't know                                  4
         Management Act approvals)
   A4805 -skilled labour market
   A4806 -unskilled labour market
   A4807 -business networks (eg, local business associations)
49 A4900 Over the last financial year, did this business merge with or acquire a shareholding in any      -yes                                        1 M & A activity                          Y
                                                                                                                                                                                                    Should be a single response. If If 'null' impute using categoric
         other New Zealand or overseas business?                                                          -no                                         2
                                                                                                                                                                                                    multiple selected, display alert imputation
                                                                                                          -don't know                                 3
50 A5000     Over the last financial year, did this business request any new or additional debt or equity -yes (go to 51)                             1 Finance requested                Y      Y
                                                                                                                                                                                                    Should be a single response. If If 'null' impute using categoric
             finance?                                                                                     -no (go to section B)                       2
                                                                                                                                                                                                    multiple selected, display alert imputation
                                                                                                          -don't know (go to section B)               3
51           Mark all that apply. When requesting new or additional debt finance over the last                                                          Debt finance                     Y      Y
             financial year, were funds:                                                                                                                availability
                                                                                                                                                                                                                                     If all are 'null', impute using
     A5101   -available on acceptable terms
                                                                                                                                                                                                    If any selected and A5000 not    categoric imputation if
     A5102   -available, but not on acceptable terms
                                                                                                                                                                                                    equal to 1 , display alert       A5000=1, otherwise leave as
     A5103   -not available
                                                                                                                                                                                                                                     null
     A5104   -don't know
     A5105   -did not request debt finance
52           Mark all that apply. When requesting new or additional equity finance over the last                                                          Equity finance                 Y      Y
             financial year, were funds:                                                                                                                  availability
                                                                                                                                                                                                                                     If all are 'null', impute using
     A5201   -available on acceptable terms
                                                                                                                                                                                                    If any selected and A5000 not    categoric imputation if
     A5202   -available, but not on acceptable terms
                                                                                                                                                                                                    equal to 1 , display alert       A5000=1, otherwise leave as
     A5203   -not available
                                                                                                                                                                                                                                     null
     A5204   -don't know
     A5205   -did not request equity finance
Module A: Business Performance Module – Policy Needs
1) Measure net profitability and value-added for firms exhibiting particular enabling behaviours to compare their performance against those who do not engage in the same behaviours
2) Measure quantitative inputs and outputs to enable calculation of labour productivity
3) Measure quantitative inputs and outputs to enable calculation of multi factor productivity
4) Measure qualitative inputs and outputs to triangulate performance measurement with quantitative data
5) Compare firm's perceptions of performance against calculated measures from quantitative data
6) Collect data on key measures of economic growth (sales, exports, employment) to measure longitudinal trends in areas targeted by government economic policy
7) Provide annual indicators of key GIF measures of performance enablers
8) Investigate the relationships between the environments forms operate in and their observed performance
Business Operations Survey 2008: - List of Questions for Module B(ii) Business Use of ICT Module
Question                                                                                                                                                                                  Need for collecting
  Linecode                                                                                                                                                             Description         1 2 3 4 5 6 Edit checks and alerts                  Imputations
         Question Wording                                                                                               Response Categories                            of Data            (refer to notes below)
 1         -This section should be completed by the General Manager.                                                      Definitional/instructional question to clarify who in the business should complete
                                                                                                                                                                                                                   None                        None
           -Some answers may need to be confirmed with a technical support person.                                                                    this part of the questionnaire
                                                                                                                                   Definition
 2       Information and Communications Technology (ICT) refers to electronic technologies for collecting, processing
         or transmitting information which can be in the form of voice, images or data.
                                                                                                                                      Definitional/instructional question to clarify what is meant by 'ICT' None                               None
         Examples include computers, software, the Internet, telecommunications, networks, and new developments
         such as video conferencing and GPS (global positioning system).
                                                                                                                         Computers, ICT services and security
 3 B0300 Does this business currently use computers?                                                                        -yes (go to 4)                                1 computer usage Y Y Y Y Y Y Should be a single response. If
                                                                                                                            -no (go to 9)                                 2                                 multiple selected or if 1 not      If 'null' impute using categoric
                                                                                                                                                                                                            selected and any of B0401-B0811    imputation
                                                                                                                                                                                                            answered, display alert
 4       Mark all that apply. Who provides ICT support services to this business?                                                                                             ICT support            Y Y Y
                                                                                                                                                                                                                                               If all are 'null' impute using
   B0401 -warranty / service support from ICT provider (eg ISP helpline or computer retailer)                                                                                                               B0405 should not be chosen with
                                                                                                                                                                                                                                               categoric imputation if B0300 = 1,
   B0402 -contracted external ICT support (ie outsourced support)                                                                                                                                           any other category. If B0405
                                                                                                                                                                                                                                               ensuring B0405 is not imputed
   B0403 -in-house ICT support provided by staff whose primary job is ICT related                                                                                                                           selected and any of B0401-4
                                                                                                                                                                                                                                               with any of B0401-4, otherwise
   B0404 -in-house ICT support provided by other staff                                                                                                                                                      selected, display alert
                                                                                                                                                                                                                                               leave as null
   B0405 -none of the above
 5 B0500 In the last financial year, did this business experience an ICT security attack (eg by a virus, trojan horse or    -yes                                          1 ICT security             Y Y Y                                     If 'null' impute using categoric
                                                                                                                                                                                                            Should be a single response. If
         worm) that resulted in the loss of data or time, or damage to software?                                            -no                                           2 attacks                                                            imputation if B0300=1, otherwise
                                                                                                                                                                                                            multiple selected, display alert
                                                                                                                            -don't know                                   3                                                                    leave as null
 6       Mark all that apply. Which, if any, of the following ICT security measures does this business currently have in                                                      ICT security       Y Y Y Y
         place?                                                                                                                                                               measures
   B0601 -virus checking or protection software that is regularly updated
   B0602 -anti-spyware software that is regularly updated
   B0603 -firewall
                                                                                                                                                                                                                                               If all are 'null' impute using
   B0604 -intrusion detection system                                                                                                                                                                        B0612 should not be chosen with
                                                                                                                                                                                                                                               categoric imputation if B0300=1,
   B0605 -spam filter                                                                                                                                                                                       any other category. If B0612
                                                                                                                                                                                                                                               ensuring B0612 is not imputed
   B0606 -regular back-up of data critical to this business’s operations                                                                                                                                    selected and any of B0601-11
                                                                                                                                                                                                                                               with any of B0601-11, otherwise
   B0607 -offsite data back-up                                                                                                                                                                              selected, display alert
                                                                                                                                                                                                                                               leave as null
   B0608 -policies in place to ensure ICT security (eg ICT reviews, ICT audits, emergency plans)
   B0609 -authentication software or hardware for internal users
   B0610 -authentication software or hardware for external users (eg customers)
   B0611 -secured communication between clients and servers (eg via SSL, S-HTTP)
   B0612 -none of the above ICT security measures in place
                                                                                                                                     Impact of ICT
 7       Mark all that apply. Has this business’s use of ICT been important in achieving any of the following                                                                 ICT outcomes           Y Y Y
         outcomes?
   B0701 -improved responsiveness to customer needs (eg customised goods or services)
   B0702 -greater understanding of markets (eg analysing customer purchasing patterns)
   B0703 -better sales or marketing methods
   B0704 -introduced goods or services not possible without ICT
   B0705 -reduced prices from suppliers (eg through ability to shop around)                                                                                                                                                                    If all are 'null' impute using
                                                                                                                                                                                                            B0714 should not be chosen with
   B0706 -improved efficiency of work flow, inventory management or ordering systems (eg just-in-time processes)                                                                                                                               categoric imputation if B0300=1,
                                                                                                                                                                                                            any other category. If B0714
                                                                                                                                                                                                                                               ensuring B0714 is not imputed
                                                                                                                                                                                                            selected and any of B0701-13
   B0707 -better coordination of staff and business activities                                                                                                                                                                                 with any of B0701-13, otherwise
                                                                                                                                                                                                            selected, display alert
   B0708 -improved efficiency of production processes (eg due to reduced downtime or automation)                                                                                                                                               leave as null
   B0709 -improved management of quality
   B0710 -improved management information systems (eg real-time performance monitoring)
   B0711 -reduced costs of entering new markets
   B0712 -shifted activities to other businesses (eg contracting out payroll functions)
   B0713 -improved collaboration with other businesses (eg on joint development or marketing)
   B0714 -none of the above
 8       Mark all that apply. In the last 2 financial years, has this business done any of the following activities to get                                                    activities to get      Y Y Y
         more benefit from its ICT?                                                                                                                                           more benefit from
   B0801 -changed staff levels or skills mix                                                                                                                                  ICTs
   B0802 -trained employees
   B0803 -introduced new work practices (eg teamworking)                                                                                                                                                                                       If all are 'null' impute using
                                                                                                                                                                                                            B0811 should not be chosen with
   B0804 -restructured the organisation                                                                                                                                                                                                        categoric imputation if B0300=1,
                                                                                                                                                                                                            any other category. If B0811
   B0805 -implemented new business strategies or management techniques                                                                                                                                                                         ensuring B0811 is not imputed
                                                                                                                                                                                                            selected and any of B0801-10
                                                                                                                                                                                                                                               with any of B0801-10, otherwise
                                                                                                                                                                                                            selected, display alert
                                                                                                                                                                                                                                               leave as null
                                                                                                                                                                           activities to get
                                                                                                                                                                           more benefit from
                                                                                                                                                                           ICTs

                                                                                                                                                                                                                                                If all are 'null' impute using
                                                                                                                                                                                                                B0811 should not be chosen with
                                                                                                                                                                                                                                                categoric imputation if B0300=1,
                                                                                                                                                                                                                any other category. If B0811
                                                                                                                                                                                                                                                ensuring B0811 is not imputed
                                                                                                                                                                                                                selected and any of B0801-10
     B0806   -physically relocated any business activities                                                                                                                                                                                      with any of B0801-10, otherwise
                                                                                                                                                                                                                selected, display alert
     B0807   -invested in capital other than ICT                                                                                                                                                                                                leave as null
     B0808   -performed research and development
     B0809   -redesigned processes for producing or distributing goods or services
     B0810   -shifted production towards goods or services that use ICT more intensively
     B0811   -no, none of the above were done to increase the benefits of ICT
                                                                                                                                       Internet
 9 B0900 Does this business use the Internet?                                                                              -yes (go to 10)                            1 Internet usage         Y Y Y Y Y Y Should be a single response. If
                                                                                                                           -no (go to 21)                             2                                    multiple selected or if 1 not           If 'null' impute using categoric
                                                                                                                                                                                                           selected and any of B1000-B2000         imputation
                                                                                                                                                                                                           answered, display alert
10 B1000 Please give a careful estimate. What percentage of this business’s staff have access to the Internet at work? numeric (% of staff)                           1    proportion of staff Y Y Y Y Y Y                                         If 'null', impute using numeric
                                                                                                                                                                      2    with Internet                   Value should be a number                imputation if B0900=1, otherwise
                                                                                                                                                                           access                                                                  leave as null
11 B1100 How does this business connect to the Internet?                                                                   -both dial-up (ISDN and analog) and        1    type of Internet    Y Y   Y
                                                                                                                           broadband connections (go to 12)           2    connection                                                              If all are 'null' impute using
                                                                                                                                                                                                           Should be a single response. If
                                                                                                                           -broadband connection only (go to 12)      3                                                                            categoric imputation if B0900=1,
                                                                                                                                                                                                           multiple selected, display alert
                                                                                                                           -dial-up connection only (go to 13)        4                                                                            otherwise leave as null
                                                                                                                           -don't know (go to 14)
12         Mark all that apply. What types of broadband Internet connection does this business use?                                                                        type of              Y Y Y Y Y
                                                                                                                                                                                                                - B1206 should not be chosen
     B1201 -DSL including ADSL (eg Xtra Broadband)                                                                                                                         broadband
                                                                                                                                                                                                                with any other category. If B1206
     B1202 -cable (eg Telstraclear cable plans in Auckland, Wellington and Christchurch)                                                                                   Internet
                                                                                                                                                                                                                selected and any of B1201-5        If all are 'null' impute using
     B1203 -cellular technology including WAP, GPRS and 3G services (eg 3G Vodafone Mobile Connect, or Telecom                                                             connection
                                                                                                                                                                                                                selected, display alert.           categoric imputation if B0900=1,
           Mobile Broadband Data Card)
                                                                                                                                                                                                                - If B1100 has 3 or 4 selected and otherwise leave as null
     B1204 -wireless (eg Woosh)
                                                                                                                                                                                                                any of B1201-6 have been
     B1205 -satellite (eg iPSTAR)
                                                                                                                                                                                                                answered, display alert
     B1206 -don’t know
13         Mark all that apply. What were the considerations in choosing between types of Internet connection?                                                             considerations in      Y Y Y
     B1301 -availability in business location                                                                                                                              choosing Internet                    - B1308 should not be chosen
     B1302 -startup costs                                                                                                                                                  connection type                      with any other category. If B1308
     B1303 -ongoing connection and usage costs                                                                                                                                                                  selected and any of B1301-7       If all are 'null' impute using
     B1304 -connection speed                                                                                                                                                                                    selected, display alert.          categoric imputation if B0900=1,
     B1305 -mobile access                                                                                                                                                                                       - If B1100 has 4 selected and any otherwise leave as null
     B1306 -compatibility with this business’s existing technology                                                                                                                                              of B1301-8 have been answered,
     B1307 -availability of technical support                                                                                                                                                                   display alert
     B1308 -none of the above
14         Mark all that apply. For which of the following activities, if any, does this business use the Internet?                                                        type of Internet     Y Y Y Y Y
     B1401 -finance (eg on-line banking, invoicing, making payments)                                                                                                       activities
                                                                                                                                                                                                                B1406 should not be chosen with
     B1402 -internal or external recruitment (eg details of vacant positions on an intranet or website)                                                                                                                                         If all are 'null' impute using
                                                                                                                                                                                                                any other category. If B1406
     B1403 -staff training (eg e-learning applications available on an intranet or the Internet)                                                                                                                                                categoric imputation if B0900=1,
                                                                                                                                                                                                                selected and any of B1401-5
     B1404 -sharing information within your business (eg intranet, knowledge management software)                                                                                                                                               otherwise leave as null
                                                                                                                                                                                                                selected, display alert
     B1405 -sharing information with other organisations (eg collaboration with business partners)
     B1406 -no, the Internet was not used for any of these activities
15         Mark all that apply. For which of the following activities, if any, does this business use the Internet for dealing                                             Government             Y Y Y     Y
           with central or local government?                                                                                                                               dealings using
     B1501 -obtaining information from government websites or via email                                                                                                                                         B1505 should not be chosen with
                                                                                                                                                                                                                                                If all are 'null' impute using
     B1502 -downloading or requesting government forms (eg tax forms)                                                                                                                                           any other category. If B1505
                                                                                                                                                                                                                                                categoric imputation B0900=1,
     B1503 -completing forms on-line or sending completed forms (eg applications for permits, claims for grants, tender                                                                                         selected and any of B1501-4
                                                                                                                                                                                                                                                otherwise leave as null
           documents, tax forms)                                                                                                                                                                                selected, display alert
     B1504 -making on-line payments (eg tax, rates, fines)
     B1505 -no, the Internet was not used for dealing with government
                                                                                                                 Purchases & sales of goods or services via the Internet
16   B1600 In the last financial year, did this business use the Internet to place orders to purchase goods or services?       -yes                                   1    Internet             Y Y Y Y                                            If 'null' impute using categoric
                                                                                                                                                                                                                Should be a single response. If
                                                                                                                               -no                                    2    purchases                                                               imputation if B0900=1, otherwise
                                                                                                                                                                                                                multiple selected, display alert
                                                                                                                               -don't know                            3                                                                            leave as null
17   B1700 In the last financial year, did this business use the Internet to receive orders to sell goods or services?         -yes (go to 18)                        1    Internet orders      Y Y Y Y         Should be a single response. If
                                                                                                                                                                                                                                                If 'null' impute using categoric
                                                                                                                               -no (go to 21)                         2                                         multiple selected or if 1 not
                                                                                                                                                                                                                                                imputation if B0900=1, otherwise
                                                                                                                               -don't know (go to 21)                 3                                         selected and any of B1801-B2000
                                                                                                                                                                                                                                                leave as null
                                                                                                                                                                                                                answered, display alert
18           Mark all that apply. How were those Internet orders in question 17 received?                                                                                  system for             Y Y Y
                                                                                                                                                                                                                B1804 should not be chosen with
     B1801   -email linked to your website                                                                                                                                 receiving Internet                                                   If all are 'null' impute using
                                                                                                                                                                                                                any other category. If B1804
     B1802   -on-line ordering facility on your website (eg shopping cart)                                                                                                 orders                                                               categoric imputation if B1700=1,
                                                                                                                                                                                                                selected and any of B1801-3
     B1803   -third party website (eg specialised Internet marketplace or an agent’s site)                                                                                                                                                      otherwise leave as null
                                                                                                                                                                                                                selected, display alert
     B1804   -none of the above
19 B1900 Please give a careful estimate. In the last financial year, what percentage of total dollar sales did this    -zero                    1   proportion of      Y Y Y Y
         business’s Internet sales represent?                                                                          -10% or less             2   orders received
                                                                                                                                                                                 Should be a single response. If   If 'null' impute using categoric
                                                                                                                       -25% or less             3   via Internet
                                                                                                                                                                                 multiple selected, default to     imputation if B1700=1, otherwise
                                                                                                                       -50% or less             4
                                                                                                                                                                                 highest value                     leave as null
                                                                                                                       -more than 50%           5
                                                                                                                       -don't know              6
20 B2000 Please give a careful estimate. In the last financial year, what percentage of this business’s total dollar   -zero                    1   proportion of        Y Y Y
         Internet sales was sold to customers outside New Zealand?                                                     -10% or less             2   Internet orders
                                                                                                                                                                                 Should be a single response. If   If 'null' impute using categoric
                                                                                                                       -25% or less             3   which were
                                                                                                                                                                                 multiple selected, default to     imputation if B1700=1, otherwise
                                                                                                                       -50% or less             4   exports
                                                                                                                                                                                 highest value                     leave as null
                                                                                                                       -more than 50%           5
                                                                                                                       -don't know              6
                                                                                                                               Web presence
21 B2100 Does this business have a website, homepage or other web presence?                                            -yes (go to 22)          1 proportion of        Y Y Y Y   Should be a single response. If
                                                                                                                       -no (go to 23)           2 businesses with                multiple selected or if 1 not   If 'null' impute using categoric
                                                                                                                                                  a website                      selected and any of B2201-B2207 imputation
                                                                                                                                                                                 answered, display alert
22           Mark all that apply. Which of the following features and facilities are offered on this business’s web                                 website features     Y Y Y
             presence(s)?                                                                                                                           and facilities
     B2201   -goods or services information or prices
     B2202   -facility for collecting customer information on-line                                                                                                                                                 If all are 'null' impute using
     B2203   -on-line ordering facility for this business’s goods or services                                                                                                    None                              categoric imputation if B2100=1,
     B2204   -facility for on-line payment                                                                                                                                                                         otherwise leave as null
     B2205   -provision of on-line after sales support (eg on-line queries, customer feedback)
     B2206   -customised web page or information provided for repeat customers
     B2207   -information about privacy or security (eg privacy or security policy statements)
                                                                                                                            Computer networks
23 B2300 Does this business use computer networks?                                                                     -yes (go to 24)          1 use of computer      Y Y   Y   Should be a single response. If
                                                                                                                       -no (go to 25)           2 networks                       multiple selected or if 1 not   If 'null' impute using categoric
                                                                                                                                                                                 selected and any of B2401-B2406 imputation
                                                                                                                                                                                 answered, display alert
24           Mark all that apply. Which of the following network technologies does this business currently use?                                     types of           Y Y Y Y
     B2401   -Local Area Network (LAN) including Wireless LAN (WLAN)                                                                                computer
                                                                                                                                                                                 B2406 should not be chosen with
     B2402   -Wide Area Network (WAN)                                                                                                               networks used                                                If all are 'null' , impute using
                                                                                                                                                                                 any other category. If B2406
     B2403   -intranet within this business                                                                                                                                                                      categoric imputation in B2300=1,
                                                                                                                                                                                 selected and any of B2401-5
     B2404   -extranet between this business and other organisations (including related businesses)                                                                                                              otherwise leave as null
                                                                                                                                                                                 selected, display alert
     B2405   -urban network (eg Citylink)
     B2406   -don’t know
                                                                                                                                Cellphones
25 B2500 For what percentage of staff does this business provide a cellphone?                                          -Zero                    1 cellphone usage        Y   Y
                                                                                                                       -10% or less             2
                                                                                                                       -25% or less             3                                Should be a single response. If
                                                                                                                                                                                                                   If 'null' , impute using categoric
                                                                                                                       -50% or less             4                                multiple selected, default to
                                                                                                                                                                                                                   imputation
                                                                                                                       -75% or less             5                                highest value
                                                                                                                       -76-100%                 6
                                                                                                                       -don't know              7
Module B(ii) Business use of ICT Module – Policy Needs
1) MED      Indicator for OECD benchmarking of NZ ICT use
2) MED      Understanding ICT contribution to NZ firm performance
3) MED      Helping understand progress toward achieving the Government’s Digital Strategy goals
4) HigrowthGreater disclosure of ICT inputs and outputs
5) HigrowthAlignment of statistical classifications, definitions, timeliness and meaningfulness of published data
6) SSC      Measuring business demand for e-government services (eg, on-line payments).
                                                                                                                                                                                                                                                                                                Page 8 of 11




Business Operations Survey 2008: - List of Questions for Module C Business Strategy and Skills Module
Question                                                                                                                                                                                                         Need for collecting
  Linecode                                                                                                                                                                                                   1 2 3 4 5 6 7 8 9 Edit checks and alerts                       Imputation
                                                                                                                                                                                      Description of
             Question Wording                                                                                                Response Categories                                      Data                      (refer to notes below)
 1           This section should be completed by the General Manager                                                              Definitional/instructional question to clarify who in the business should complete this part of the    None                               None
                                                                                                                                                   Market focus
 2 C0200 Mark one oval. In the last 2 financial years, what market accounted for the largest proportion of this              -local                                                   1 Predominant market
                                                                                                                                                                                                                                         -Should be a single response. If   If 'null' impute using
         business's total sales of goods or services?                                                                        -national                                                2                        Y     Y Y Y Y Y Y Y
                                                                                                                                                                                                                                         multiple selected display alert    categoric imputation
                                                                                                                             -international                                           3
 3 C0300 Mark one oval. In the last 2 financial years, who were this business's main competitors?                            -local NZ businesses                                     1 Main competition
                                                                                                                             -national NZ businesses                                  2                                                  -Should be a single response. If   If 'null' impute using
                                                                                                                                                                                                               Y     Y Y Y Y Y Y Y
                                                                                                                             -international businesses                                3                                                  multiple selected display alert    categoric imputation
                                                                                                                             -not applicable (eg charitable trusts)                   4
 4           Mark all that apply. In the last 2 financial years, did this business undertake any of the following                                                                        Type of international
                                                                                                                                                                                                               Y     Y Y Y Y Y Y Y
             overseas activities?                                                                                                                                                        engagement
                                                                                                                                                                                                                                         C0405 should not be chosen with
     C0401   -exporting of goods or services
                                                                                                                                                                                                                                         any other category. If C0405       If all are 'null' impute using
     C0402   -importing of goods or services
                                                                                                                                                                                                                                         selected and any of C0401-4        categoric imputation
     C0403   -overseas production of goods or services
                                                                                                                                                                                                                                         selected, display alert
     C0404   -collaboration with other overseas organisations
     C0405   -none of the above
 5           Mark all that apply. In the last 2 financial years, did any of the following factors limit this business from                                                            Factors limiting
                                                                                                                                                                                                             Y Y Y Y Y Y Y Y Y
             undertaking overseas activities as listed in question 4?                                                                                                                 international
     C0501   -limited knowledge about specific markets (eg overseas business and legal frameworks)                                                                                    engagement
     C0502   -limited access to finance for expansion beyond NZ
     C0503   -higher transportation costs and / or logistical complexities (eg limited access to distribution networks)                                                                                                                  C0509 should not be chosen with
                                                                                                                                                                                                                                         any other category. If C0509       If all are 'null' impute using
     C0504   -difficulty monitoring overseas operations or processes                                                                                                                                                                     selected and any of C0501-8        categoric imputation
     C0505   -exchange rate                                                                                                                                                                                                              selected, display alert
     C0506   -difficulties recruiting appropriate employees
     C0507   -skill deficiencies among existing employees
     C0508   -lack of management resources (eg time)
     C0509   -none of the above
                                                                                                                                          Current business strategy
 6 C0600 Mark one oval. Which of the following best describes this business's goods or services?                             -standard range of goods or services                 1 Degree of
                                                                                                                             -minor differences in goods or services according    2 customisation of
                                                                                                                             to customer requirements                               goods or services                                    -Should be a single response. If   If 'null' impute using
                                                                                                                                                                                                             Y      Y Y Y Y Y Y Y
                                                                                                                             -substantial differences in goods or services        3                                                      multiple selected display alert    categoric imputation
                                                                                                                             according to customer requirements
                                                                                                                             -don't know                                          4
 7           Mark all that apply. Do any of the following factors limit this business's ability to provide goods or                                                                   Factors limiting
                                                                                                                                                                                                             Y Y Y Y Y Y Y Y Y
             services that meet specific customers' requirements?                                                                                                                     customisation of
   C0701     -ability to identify individual customer requirements                                                                                                                    goods or services                                  C0706 should not be chosen with
   C0702     -skill deficiencies among existing employees                                                                                                                                                                                any other category. If C0706       If all are 'null' impute using
   C0703     -availability of skilled contractors                                                                                                                                                                                        selected and any of C0701-5        categoric imputation
   C0704     -availability of technology                                                                                                                                                                                                 selected, display alert
   C0705     -cost of providing customised goods or services
   C0706     -not applicable
 8 C0800     Mark one oval. How often is this business able to obtain a higher price than competitors for its main           -never                                               1 Price differentiation
                                                                                                                                                                                                                                  Should be a single response.
             goods or services?                                                                                              -sometimes                                           2
                                                                                                                                                                                                                                  -If multiple of 1-4 selected, default
                                                                                                                             -frequently                                          3                                                                                     If 'null' impute using
                                                                                                                                                                                                                    Y Y Y Y Y Y Y to highest
                                                                                                                             -always                                              4                                                                                     categoric imputation
                                                                                                                                                                                                                                  -If 5 or 6 selected with any other
                                                                                                                             -don't know                                          5
                                                                                                                                                                                                                                  category, alert
                                                                                                                             -not applicable                                      6
                                                                                                                                              Staff breakdown
 9           In question 32 on page 8, this business has given a breakdown of its staff. In order to assess skill                Note to explain why more detailed breakdowns of staff numbers already supplied are required.
             shortages and training needs, the following questions require more detail about the breakdown already
                                                                                                                                                                                                                                         None                               None
             supplied on page 8. Please note that estimated staff numbers will suffice for these questions.

10 C1001 Write the number of managers and professionals from question 32 (page 8) here:                                      Numeric: (no. of staff)                                  Staff breakdown:                                   - Values should all be numbers
         Total A                                                                                                                                                                      managers and           Y Y      Y Y Y Y Y Y                                           - If any are 'null' impute using
                                                                                                                                                                                                                                         - If C1001 does not equal A3201,
                                                                                                                                                                                      professionals                                                                         numeric imputation, making
                                                                                                                                                                                                                                         display alert
   C1002 i. How many of Total A were managers?                                                                               Numeric: (no. of staff)                                  - managers                                                                            C1001 the same as A3201 &
                                                                                                                                                                                                                                         - If any of C1002-3 are entered
         (ie those who supervise staff or determine policy and future direction)                                                                                                                                                                                            ensuring sum of C1002-3 =
                                                                                                                                                                                                                                         and sum of C1002-3 does not
   C1003 ii. How many of Total A were professionals?                                                                         Numeric: (no. of staff)                                  - professionals                                                                       C1001
                                                                                                                                                                                                                                         equal C1001, display alert
         (ie those who have specific expertise, but no managerial responsibility)
11 C1101 Write the number of technicians and associate professionals from question 32 (page 8) here:                         Numeric: (no. of staff)                                  Staff breakdown:
                                                                                                                                                                                                                                  - Values should be a number
         Total B                                                                                                                                                                      technicians and                                                                       - If 'null' make same as
                                                                                                                                                                                                             Y Y      Y Y Y Y Y Y - If C1101 does not equal A3202,
                                                                                                                                                                                      associate                                                                             A3202
                                                                                                                                                                                                                                  display alert
                                                                                                                                                                                      professionals
                                                                                                                                                                                                                                                                                      Page 9 of 11




Question                                                                                                                                                                                                Need for collecting
  Linecode                                                                                                                                                                                             1 2 3 4 5 6 7 8 9 Edit checks and alerts                  Imputation
12 C1201 Write the number of tradespersons and related workers from question 32 (page 8) here:                               Numeric: (no. of staff)                      Staff breakdown:                               - Values should be a number
                                                                                                                                                                                                                                                                 - If 'null' make same as
         Total C                                                                                                                                                          tradespersons and            Y Y   Y Y Y Y Y Y - If C1201 does not equal A3203,
                                                                                                                                                                                                                                                                 A3203
                                                                                                                                                                          related workers                                display alert
13 C1301 Write the number of all other occupations from question 32 (page 8) here:                                           Numeric: (no. of staff)                      Staff breakdown: all
                                                                                                                                                                                                       Y Y   Y Y Y Y Y Y - Values should all be numbers          - If any are 'null' impute using
         Total D                                                                                                                                                          other occupations                              - If C1301 does not equal A3204,
   C1302 i. How many of Total D were clerical, sales or service workers?                                                     Numeric: (no. of staff)                      - clerical, sales or                                                                   numeric imputation, making
                                                                                                                                                                                                                         display alert
         (ie those who perform administrative, sales or customer service tasks)                                                                                           service workers                                                                        C1301 the same as A3204 &
                                                                                                                                                                                                                         - If any of C1302-3 are entered
   C1303 ii. How many of Total D were labourers, production, transport or other workers?                                     Numeric: (no. of staff)                      - labourers,                                                                           ensuring sum of C1302-3 =
                                                                                                                                                                                                                         and sum of C1302-3 does not
         (ie those who operate vehicles or equipment or perform manual tasks)                                                                                             production, transport                                                                  C1301
                                                                                                                                                                                                                         equal C1301, display alert
                                                                                                                                                                          or other workers
                                                                                                                                                      Vacancies
14 C1400 During the last financial year, has this business had any vacancies?                                                -yes (go to 15)                          1 Vacancies                                             Should be a single response. If
                                                                                                                             -no (go to 19)                           2                                                       multiple selected, or if 1 not     If 'null' impute using
                                                                                                                                                                                                       Y Y   Y Y Y Y Y Y
                                                                                                                                                                                                                              selected and any of C1501-1712     categoric imputation
                                                                                                                                                                                                                              answered, display alert
15           During the last financial year, how many vacancies has this business had for the following roles?                                                            Breakdown of                 Y Y   Y Y Y Y Y Y
   C1501     -managers                                                                                                       Numeric: (no. of   staff)                    vacancies                                      - If C1501 ≠ C1002, display alert       If   null make same as C1002
   C1502     -professionals                                                                                                  Numeric: (no. of   staff)                                                                   - If C1502 ≠ C1003, display alert       If   null make same as C1003
   C1503     -technicians and associate professionals                                                                        Numeric: (no. of   staff)                                                                   - If C1503 ≠ C1101, display alert       If   null make same as C1101
   C1504     -tradespersons and related workers                                                                              Numeric: (no. of   staff)                                                                   - If C1504 ≠ C1201, display alert       If   null make same as C1201
   C1505     -clerical, sales and service workers                                                                            Numeric: (no. of   staff)                                                                   - If C1505 ≠ C1302, display alert       If   null make same as C1302
   C1506     -labourers, production, transport or other workers                                                              Numeric: (no. of   staff)                                                                   - If C1506 ≠ C1303, display alert       If   null make same as C1303
16 C1600     During the last financial year, was this business easily able to fill all vacancies with suitable applicants?   -yes (go to 19)                          1 Filling of vacancies                             Should be a single response. If
                                                                                                                             -no (go to 17)                           2                                                  multiple selected, or if 2 not          If 'null' impute using
                                                                                                                                                                                                       Y Y   Y Y Y Y Y Y
                                                                                                                                                                                                                         selected and any of C1701-1806          categoric imputation
                                                                                                                                                                                                                         answered, display alert
17           Mark all that apply. For which of the following reasons did this business find it hard to fill vacancies?                                                    Reasons for not being
                                                                                                                                                                                                 Y Y Y Y Y Y Y Y Y
                                                                                                                                                                          able to fill vacancies
     C1701   -lack of applicants withdesired attitude, motivation or personality
     C1702   -applicants lack the work experience the business demands
     C1703   -applicants lack the qualifications or skills the business demands
     C1704   -low wages compared to other employers within NZ
     C1705   -unavailability of non-wage benefits                                                                                                                                                                                                                If all are 'null' impute using
                                                                                                                                                                                                                              None
     C1706   -lack of opportunities for career progression                                                                                                                                                                                                       categoric imputation
     C1707   -job entails shift work / unsociable hours
     C1708   -seasonal work
     C1709   -remote location / poor public transport
     C1710   -insufficient advertising of vacancy
     C1711   -not enough applicants
     C1712   -other reasons
18           Mark all that apply. For this business, which roles were hard to fill?                                                                                       Roles with hard to fill      Y Y   Y Y Y Y Y Y
     C1801   -managers                                                                                                                                                    vacancies
     C1802   -professionals
                                                                                                                                                                                                                                                                 If all are 'null' impute using
     C1803   -technicians and associate professionals                                                                                                                                                                         None
                                                                                                                                                                                                                                                                 categoric imputation
     C1804   -tradespersons and related workers
     C1805   -clerical, sales and service workers
     C1806   -labourers, production, transport or other workers
19           Mark one oval for each item listed. During the last financial year, were any of the following skills                                                         Skills difficult to obtain
                                                                                                                                                                                                       Y Y   Y Y Y Y Y Y
             difficult to obtain from applicants?
     C1901   -customer service / sales skills
     C1902   -computer skills
     C1903   -team working skills
                                                                                                                                                                                                                              Each linecode should be a single   If all are 'null' for a linecode,
     C1904   -trade related skills
                                                                                                                             -skills not required                     1                                                       response. If multiple selected,    impute that linecode using
     C1905   -management / supervisory skills
                                                                                                                             -skills not difficult to obtain          2                                                       display alert                      categoric imputation
     C1906   -professional / technical skills
                                                                                                                             -skills difficult to obtain              3
     C1907   -marketing skills
     C1908   -oral communication skills
     C1909   -written communication skills
     C1910   -numeracy skills (eg ability to use numbers and measures)
                                                                                                                                                Internal skill gaps
20           Mark one oval for each item listed. How many of this business's existing staff have the skills required                                                      Current staff skills
                                                                                                                                                                                                       Y Y Y Y Y Y Y Y Y
             to do their job?
     C2001   -managers                                                                                                       -less than half                          1
                                                                                                                                                                                                                              Each linecode should be a single   If all are 'null' for a linecode,
     C2002   -professionals                                                                                                  -half or more                            2
                                                                                                                                                                                                                              response. If multiple selected,    impute that linecode using
     C2003   -technicians and associate professionals                                                                        -all staff                               3
                                                                                                                                                                                                                              display alert                      categoric imputation
     C2004   -tradespersons and related workers                                                                              -no staff of this type                   4
     C2005   -clerical, sales and service workers
     C2006   -labourers, production, transport or other workers
21           Mark all that apply. What are the main factors for some of this business's existing staff not having all                                                     Reasons for skill gaps Y Y Y Y Y Y Y Y Y
     C2101   -scope of job increasing
     C2102   -lack of experience
                                                                                                                                                                                                                              C2108 should not be chosen with
                                                                                                                                                                                                                              any other category. If C2108       If all are 'null' impute using
                                                                                                                                                                                                                              selected and any of C2101-07       categoric imputation
                                                                                                                                                                                                                              selected, display alert
                                                                                                                                                                                                                                                                                           Page 10 of 11



                                                                                                                                                                                    Reasons for skill gaps
Question                                                                                                                                                                                                       Need for collecting
  Linecode                                                                                                                                                                                                    1 2 3 4 5 6 7 8 9 Edit checks and alerts                  Imputation
                                                                                                                                                                                                                                     C2108 should not be chosen with
     C2103   -high staff turnover
                                                                                                                                                                                                                                     any other category. If C2108       If all are 'null' impute using
     C2104   -inability of workforce to keep up with change
                                                                                                                                                                                                                                     selected and any of C2101-07       categoric imputation
     C2105   -lack of internal training and development of staff
                                                                                                                                                                                                                                     selected, display alert
     C2106   -staff lack motivation
     C2107   -recruitment problems
     C2108   -all staff fully skilled (go to 23)
22           Mark all that apply. Which of the following skills do existing staff most need to improve?                                                                             Biggest skill gaps        Y Y Y Y Y Y Y Y Y
     C2201   -customer service / sales skills
     C2202   -computer skills
     C2203   -team working skills
     C2204   -trade related skills
                                                                                                                                                                                                                                     If any selected and C2108 is       If all are 'null' impute using
     C2205   -management / supervisory skills
                                                                                                                                                                                                                                     answered, display alert            categoric imputation
     C2206   -professional / technical skills
     C2207   -marketing skills
     C2208   -oral communication skills
     C2209   -written communication skills
     C2210   -numeracy skills (eg ability to use numbers and measures)
                                                                                                                                                 Training
23       For the following questions training includes any planned periods of training, instruction or practical                                    Explanatary note to clarify what is meant by 'training'
         experience, whether on site or off site, for which the primary purpose is improving the skills or                                                                                                                           None                               None
         knowledge of staff.
24 C2400 During the last financial year, have the staff of this business received training of any type?                 -yes (go to 25)                                         1 Staff training                                  Should be a single response. If
                                                                                                                        -no (go to 27)                                          2                                                 multiple selected, or if 1 not  If 'null' impute using
                                                                                                                                                                                                                Y     Y Y Y Y Y Y
                                                                                                                                                                                                                                  selected and any of C2501-C2610 categoric imputation
                                                                                                                                                                                                                                  answered, display alert
25       Mark one oval for each item listed. During the last financial year, what proportion of this business's         -less than half                                         1 Proportion of
                                                                                                                                                                                                                Y     Y Y Y Y Y Y
         staff participated in training?                                                                                -half or more                                           2 employees trained                                  Each linecode should be a single   If all are 'null' for a linecode,
   C2501 -new staff                                                                                                     -all staff                                              3                                                    response. If multiple selected,    impute that linecode using
   C2502 -existing staff changing roles                                                                                 -no staff of this type                                  4                                                    display alert                      categoric imputation
   C2503 -existing staff for their existing roles
26       Mark one oval for each item listed. During the last financial year, did this business's staff participate in                                                               Type of training
                                                                                                                                                                                                                Y     Y Y Y Y Y Y
         the following types of training provided or funded by this business?
   C2601 -customer service / sales skills
   C2602 -computer skills
   C2603 -team working skills
                                                                                                                                                                                                                                     Each linecode should be a single   If all are 'null' for a linecode,
   C2604 -trade related skills
                                                                                                                        -yes                                                    1                                                    response. If multiple selected,    impute that linecode using
   C2605 -management / supervisory skills
                                                                                                                        -no                                                     2                                                    display alert                      categoric imputation
   C2606 -professional / technical skills
                                                                                                                        -skills not required                                    3
   C2607 -marketing skills
   C2608 -oral communication skills
   C2609 -written communication skills
   C2610 -numeracy skills (eg ability to use numbers and measures)
                                                                                                                                      Future business strategy
27           Mark one oval for each item listed. During the next 2 financial years, how does this business expect                                                                   Future expectations
                                                                                                                                                                                                                    Y Y Y Y Y Y Y
             the following factors to change?
     C2701   -total sales of goods or services                                                                          -decrease                                               1
                                                                                                                                                                                                                                     Each linecode should be a single   If all are 'null' for a linecode,
     C2702   -degree of competition                                                                                     -stay the same                                          2
                                                                                                                                                                                                                                     response. If multiple selected,    impute that linecode using
     C2703   -market share                                                                                              -increase                                               3
                                                                                                                                                                                                                                     display alert                      categoric imputation
     C2704   -new products, processes or methods within the business                                                    -don't know                                             4
     C2705   -new products, processes or methods of competitors
     C2706   -availability of skilled labour
28           Mark all that apply. How is this business preparing for these changes?                                                                                                 Changes in future           Y Y Y Y Y Y Y Y
     C2801   -adopting new produces, processes or methods                                                                                                                           business strategy
     C2802   -joint ventures
     C2803   -acquisitions
                                                                                                                                                                                                                                     C2810 should not be chosen with
     C2804   -moving production overseas
                                                                                                                                                                                                                                     any other category. If C2810       If all are 'null' impute using
     C2805   -moving marketing overseas
                                                                                                                                                                                                                                     selected and any of C2801-09       categoric imputation
     C2806   -moving research and development overseas
                                                                                                                                                                                                                                     selected, display alert
     C2807   -recruiting staff within NZ
     C2808   -recruiting staff outside NZ
     C2809   -providing training for staff
     C2810   -none of the above
                                                                                                                                           Follow-up study
                                                                                                                                                                                                                                                                        Page 11 of 11




Question                                                                                                                                                                                         Need for collecting
  Linecode                                                                                                                                                                                     1 2 3 4 5 6 7 8 9 Edit checks and alerts                    Imputation
29 C2900 The Ministry of Economic Development (MED) are interested in doing a follow-up study based on               -yes                                            1     Consent for follow-up study by stakeholder
         section C of this questionnaire. The study would involve contacting a small number of the businesses        -no                                             2                      agencies
         which have responded to this survey to get deeper information about how businesses cope with skills
         shortages. The information collected will be used to gain an understanding of skill needs in order to
         improve future policy advice

            To make the follow-up study useful, MED will need the information given in this questionnaire as well
                                                                                                                                                                                                                        -None, but need to manually check
            as contact details of your business (eg name, address, email, phone, fax). Only if you give your
                                                                                                                                                                                                                        consistency of answers and        None
            consent can Statistics New Zealand pass on your individual information with contact details attached.
                                                                                                                                                                                                                        signatiures
            Yes, I agree to take part in the follow-up study and have my identified business information passed to
            the Ministry of Economic Development. Please mark YES and sign.

            No, I do not agree to take part in the follow-up study and I do not consent to having my identified
            information passed to the Ministry of Economic Development. Please mark NO and sign.

                                                                                                                                     Other details
30 C3001 Record of time taken (format based on SNZ standard)                                                         hh:mm                                                  Standard question to collect supporting     None                               None
31 C3101 Comments (format based on SNZ standard)                                                                     Text                                                   Standard question to collect supporting     None                               None
32       Who should we contact if we have any queries about the information you have given? If necessary,
         please correct errors or provide details in the white boxes below each item
   C3201 Name                                                                                                        Text
   C3202 Position                                                                                                    Text                                                   Standard question to collect supporting
   C3203 Email                                                                                                       Text                                                   information to enable SNZ to maintain       None                               None
   C3204 Phone                                                                                                       Numeric                                                      respondent contact details
   C3205 Fax                                                                                                         Numeric
   C3206 Cellphone                                                                                                   Numeric
   C3207 (Signature &) Date                                                                                          dd/mm/yyy
Module C: Contestable Module – Policy Needs 2008 Business Strategy and Skills.
1) All     What types of skills do firms consider to be of particular importance and find particularly difficult to find?
2) All     How do firms identify and respond to skill gaps?
3) All     How does this affect their performance in terms of their profitability, growth, organisational structure and strategy?
4) MED     Economic Transformation agenda: "Growing globally competitive firms" stream (effective governance, strong management, innovative workplace cultures, and skilled and motivated staff)
5) DoL     Economic Transformation agenda: "Innovative & productive workplaces" stream (NZ workplaces to ‘be amongst the best in the world at providing the environment, incentives and opportunities for people to be innovative, creative and responsive to change)
6) DoL     Workplace Productivity Agenda - ‘investing in people and skills’
7) DoL     Upskilling the Existing Workforce work-stream - raise foundation skills in the workforce
8) TreasurySkill development and improved understanding of the dynamics of firm productivity improvement
9) MoRST A World Class Science System for New Zealand

				
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