Vienna 2011 Convention Programme

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					Hotel Savoyen · Vienna, Austria · 29 & 30 September 2011 ·

Vienna 2011
Convention Programme
As we emerge from the recent crisis, the consumer credit industry is looking towards the future, while taking
stock of lessons learnt. Companies are adapting to the new environment with new business models and value
propositions while facing new regulations. This is triggering fundamental changes for the consumer credit

With a well selected agenda and an unrivalled line-up of high profile speakers, you will get indispensable
insight into the scope and long-term implications of these changes and what they mean for your business and
the industry as a whole.

The 2011 programme is structured around the following main themes:

Market trends and developments
Industry leaders and experts will share their perspectives on the main trends in the consumer credit market
and the most influential drivers of the industry’s development, including:

• Rethinking and reshaping our business models based on lessons learned from the recent crisis.
• Looking at the ways to capitalise on opportunities arising from the market upturn.
• Reviewing new sectors or products offering the best prospects.
• Exploring trends, industry best practices, and more.

Regulatory environment
Experts will focus on some of the actions regulators and standard setters have taken or may take in view of the
current environment and consider their possible impact on the market across Europe.

Strategic directions and outlook on the future
Business leaders and experts will spotlight strategic and economic trends paramount to the future of the
consumer credit industry.

The 2011 Convention will seek to assess these key issues via presentations and panel discussions involving
business leaders and industry experts.

More details on the programme,
its sessions and confirmed speakers
on next pages >

29 September
13.00 > 14.00 // Convention Registration & Welcome Refreshments

14.00 > 15.30 // The Consumer Credit Market – State of Play and Outlook for the Industry

> State of consumer finance securitisation in Europe
> Adapting to new market realities – Providers’ vision and approach
 · Need for new products and distribution channels
 · Organisational challenges, resources, cost reduction, margins
 · Changing customer needs and priorities
 · Access to funding

  Jean Dornhofer
  Senior Vice President & ABS Team Leader, Moody’s
  Bruno Salmon
  Chairman, BNP Paribas Personal Finance
  Gianluca Soma
  CEO, Société Générale Consumer Finance

15.30 > 16.00 // Refreshments in Exhibitors Area

16.00 > 17.30 // Markets beyond Europe

> A closer look at China, India and Russia
 · State of play
 · Setting-up in markets beyond Europe
 · Customer profiles & finance solutions
 · Nature and overall weight of risk

  Bernard Manuelli
  Automotive Partnerships Director - International Division, Crédit Agricole Consumer Finance
  Marc Luet
  CEO, Citicorp Consumer EMEA
  Vijay Ramchandran
  Marketing Director, EMEA, Citibank
  Arnaud Leclair
  CEO, Rusfinance Bank

19.00 > 23.30 // Welcome Cocktail Reception & Walking Dinner

Hotel Savoyen · Vienna, Austria · 29 & 30 September 2011 ·

30 September
09.00 > 10.30 // Challenges and Opportunities for Automotive Consumer Finance

> A perspective on the development of the next generations of cars, mobility and automotive finance
> Maximising the profit potential of captive finance through banking joint ventures
> Exploring acquisition, integration and optimisation in the post ‘credit crunch’ UK motor industry

   Frank Witter
   Chairman of the Board, Volkswagen Financial Services AG
   David Betteley
   Director, Financial Services, Jaguar Land Rover
   Vik Hill
   Managing Director, Santander Consumer UK

10.30 > 11.00 // Refreshments in Exhibitors Area

11.00 > 12.30 // New Approaches in a Changing Landscape

> A strategic look at new frontiers in the evolving landscape of consumer credit
> Entrepreneurship in a capital intensive industry
> A 20-20 Vision for consumer credit

   Philippe Dumont
   CEO, Crédit Agricole Consumer Finance
   Damien Guermonprez
   CEO, BUY WAY Personal Finance
   Malcolm Hurlston
   President, Consumer Credit Counselling Service

12.30 > 14.00 // Networking Lunch in Exhibitors Area

14.00 > 15.30 // Looking Ahead

> The Data Protection Directive – Insights, impact testing on the consumer credit market
  & potential repercussions on external data sources suppliers
> Steering retail portfolios through economic cycles & how to prevent procyclicality

   Simone Capecchi
   Director Corporate Offer, Italy & Western Europe, CRIF
   Marc Drobe
   Director, FICO
   Zsolt Jaczko
   Head of Methodology & Validation Retail Risk Management, Raiffeisen International Bank Holding

15.30 > 17.30 // Farewell Drink

Hotel Savoyen · Vienna, Austria · 29 & 30 September 2011 ·

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