Docstoc

slides1 e Government

Document Sample
slides1 e Government Powered By Docstoc
					e-Government in Macao -
e-Macao Experience and Beyond


Tomasz Janowski

Project Manager, e-Macao
Research Fellow, UNU-IIST, Macao
                                                          2


Overview
1) Aim            What did we plan to achieve?
2) Project        What was done to achieve this?
3) Organization   How was it done?
4) Assessment     Was the aim achieved?
5) Lessons        What have we learnt in the process?
6) Exploitation   How to utilize the achievements made?
                                                                              3


Aim

Aim       What did we plan to achieve?


e-Macao   To advance the state of e-Government in Macao SAR through:

          ● software research and development and
          ● technology training of the government IT staff

          with focus on middleware for electronic public services...

                                                [e-Macao Project Proposal, 2004]
                                                                         4


Project
Project            What was done to achieve this?


1) Survey          - assess the readiness for e-government
2) Development     - develop e-government systems
3) Dissemination   - raise awareness, transfer project experience
4) Training        - build capacity for government workforce
5) Research        - conduct e-government research and problem-solving
                                                                    5


Project – Survey
Aim        Assess readiness and state-of-the-art in e-government.
Tasks      1) local – Macao readiness for e-government
           2) global – state-of-the-art, best practices
Facts      ● 44 agencies surveyed
           ● 300 statistical variables analyzed
           ● concrete recommendations supported scientifically
Examples
                                                                                                                                                                         6


Project – Development
Aim        Build e-government systems, learn in the process.
Tasks       3-5) three electronic public services – G2C, G2B, G2G
            6-9) infrastructure support for electronic public services
Facts       ● requirements elicitation involved domain experts
            ● sound development approach promoted and applied
            ● implementation based on open standards and open-source
Examples                    Design Time                                                            Run Time
           e-Services




                                            e-Welfare                            e-License                        e-Portal                              e-Health
                                              xG2G                                 xG2G                             xG2G                                  xG2G
                                                                                                       network

                            Frameworks
                                           Components




                            front office




                                                                                                                                            messaging
                                                                                                   notification




                                                                                                                      Services
                                                                                                                                 workflow
                                                        download
           Infrastructure




                                                                                        tracking




                                                                                                                                                          security
                                                                            logging
                                                                   upload




                            back office
                            workflow                                                                              …                                                  …
                            messaging
                                 …




                                           Management                                 deployment                  activation                            testing
                                           Services                                   monitoring                  deactivation                            …
                                                                            7


Project – Dissemination
Aim        Raise awareness, transfer project experience.
Tasks      10-11) external – conferences, visitors
           12-14) internal – seminars, workshops, portal
Facts      ● 9 conferences, 4 visitors, 17 seminars, 5 workshops
           ● seminars: 8 by visitors, 1 by government, 8 by project staff
           ● 1122 participants at seminars, 66 on average
Examples
                                                                   8


Project – Training
Aim        Building capacity for government workforce.
Tasks      15)    e-government management skills
           16-18) e-government development skills and experience
Facts      ● 184 staff trained, 43 agencies, 1052 teaching hours
           ● 12 electronic public services implemented
           ● government-wide cooperation and technology adoption
Examples
                                                                         9


Project – Research
Aim        Conducting e-government research and problem-solving.
Tasks      19-20) technology and methodology issues
           21)    other domain-related issues
Facts      ● 7 papers published
           ● 3 survey papers prepared
Examples   1)   agency model and e-government survey questionnaire
           2)   core indicators for measuring e-government progress
           3)   models and design for electronic public services
           4)   models and design of e-government infrastructure
           5)   government-wide workflow infrastructure
           6)   government-wide messaging infrastructure
           7)   formal support for precise use of UML
           8)   qualification of open-source software for e-government
                                                                                        10


Project Framework
Survey                        needs                     Training
1) local                                                15) management
2) global        findings              awareness        16) core technical - courses
                                                        17) core technical – projects
                                                        18) extended technical
Development
services                    Dissemination                           publication
3) G2C service              external           internal
4) G2B service              10) visitors       12) workshops
5) G2G service              11) conferences    13) website                collaboration
infrastructure                                 14) seminars
                                                                    Research
6) requirements                               experience
7) modeling                 feedback                                19) technology
8) design                                                           20) methodology
9) implementation                  problems/solutions               21) domain
                                                     9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28




                                                                                                                  Research – Open Source Software for e-Government
11




                                                                                                                  Research – Formal Support for Precise Use of UML
                                                                                                                  Documentation – Trainee Development
                                                                                                                  Training Course – J2EE Business Component Development
                                                                                                                  Training Course – J2EE Web Component Development
                                                                                                                  Training Course – Web Services and Java
                                                                                                                  Training Course – XML Technology and Java
                                                                                                                  Training Course – Distributed Programming with Java
                                                                                                                  Training Course – Java Workshop
                                                                                                                  Training Course – OO Analysis and Design with UML
                             e-Macao Report Series




                                                                                                                  Training Course – Electronic Government
     Project Report Series




                                                                                                                  Documentation – Project Seminars
                                                                                                                  Documentation – Project Workshops
                                                                                                                  Documentation – Project Website
                                                                                                                  Documentation – Project Visitors
                                                                                                                  Documentation – Project Missions
                                                                                                                  Infrastructure Development – Management Services
                                                                                                                  Infrastructure Development – Extensible Message Gateway
                                                                                                                  Infrastructure Development – Government-Wide Workflow
                                                                                                                  Infrastructure Development – Back-Office Framework
                                                                                                                  Infrastructure Development – Front-Office Framework
                                                     8

                                                                                                                  Infrastructure Development – Overview
                                                     7
                                                                                                                  e-Service Development – Core Message Gateway
                                                     6
                                                                                                                  e-Service Development – Licensing Services
                                                     5
                                                                                                                  e-Service Development – Social Welfare Benefits

                                                     4
                                                                                                                  Global Survey of Electronic Government



                                                     3
                                                                                                                  The State of e-Government in Macao, Volume 2: Agencies




                                                     2
                                                                                                                  The State of e-Government in Macao, Volume 1: Survey




                                                     1
                                      12


Partners
1)   Government of Macao SAR



2)   United Nations University IIST
     (coordinator)


3)   University of Macau



4)   INESC-Macau
                                                                            13


Organization
Organization   How was it done?


e-Macao        International team (UNU-IIST) working with domain experts
               (Government), supported by Macao academic (UM)
               and engineering (INESC) institutions.


                               Government UNU-IIST      UM          INESC
               Funding
               Coordination
               Survey
               Development
               Dissemination
               Training
               Research
                                                                                     14


Assessment - Deliverables
Assessment   Was the aim achieved?


Figures                         Planned versus Delivered e-Macao Objectives
              no    objective                        planned         delivered
              1)    agencies                         5 agencies (*) 44 agencies
              2)    survey                           limited         comprehensive
              3)    development - e-services         3 systems       3 systems
              4)    development – infrastructure 4 tasks             5 tasks
              5)    dissemination – visitors         4 visitors      4 visitors
              6)    dissemination – missions         4 missions      9 missions
              7)    dissemination – workshops        4 workshops     5 workshops
              8)    dissemination - seminars         15 seminars     17 seminars
              9)    training - IT Heads              1 module        4 modules
              10)   training - Core Teams            10 trainees (*) 48 trainees
              11)   training - Development           1 project       12 projects
              12)   training - Extended Team         25 trainees (*) 96 trainees
              13)   training - recordings            0 DVDs          58 DVDs
              14)   research tasks                   2 tasks         3 tasks
              15)   documentation                    20 reports      28 reports
                                                                     15


Assessment - Impact
record        Record of government’s e-readiness established.
training      Human capacity raised among:
              civil servants     - What is e-government?
              decision-makers    - Why is e-government important?
              management staff   - How to plan for e-government?
              technical staff    - How to build e-government?
learning      An e-government learning environment established.
adoption      Open technologies/standards adopted government-wide.
cooperation   Cross-agency cooperation on e-government enhanced.
              Government-academia cooperation established.
                                                                            16


Assessment - Foundation

Conclusion   The e-Macao Project met its aim. Beyond this…


Foundation   e-Macao contributed to establishing a good foundation for e-
             government development in Macao SAR.
                                                                                   17


Lessons: Strategic, Institutional
Lessons     What did we learn in the process?


strategic   Foundation-building fulfills a vision and requires multi-faceted actions.
            All project actions should promote cross-agency participation.
            Introducing uniform quality standards is important.
            It is useful to have clear exploitation objectives from the outset.


institutional A dedicated independent team is essential.
            The team should include strong government participation.
            Strengths of various public institutions are assets for the project.
            A framework is needed for increased involvement of the private sector
                                                                                           18


Lessons: Operational
              survey        Sustained readiness assessment framework is needed.
              training      Management-level training should receive more emphasis.
                            More emphasis should be placed on non-technical training.
operational




                            Effectiveness of training depends on student motivation.
                            Train-the-trainer approach can complement direct training.
              development More integration is possible between training and development.
                            Involvement of IT Heads in trainee development is desirable.
              dissemination Active government involvement in dissemination is needed.
              research      Research capacity is critical and should be actively developed.
                                                                         19


Beyond e-Macao
1) The second phase of e-Macao will begin before the end of 2006.
2) UNeGov.net - Community of Practice for e-Government was established based
   on the experience gained through the e-Macao Project.
3) e-Macao experience is disseminated through UNeGov.net.
                                              20


Contacts
e-Macao      http://www.emacao.gov.mo
UNeGov.net   http://www.unegov.net
Speaker      Dr. Tomasz Janowski
             UNU-IIST, P.O. Box 3058, Macao
             email. tj@iist.unu.edu

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:3
posted:10/1/2011
language:English
pages:20