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					  Leading in
Totally Screwed
   Up Times
21 May 2001/Master Leadership Seminar
   “There will be more
confusion in the business
 world in the next decade
 than in any decade in history.
And the current pace of change
     will only accelerate.”
          Steve Case
    “In 25 years, you‟ll
probably be able to get the
  sum total of all human
 knowledge on a personal
         device.”
 Greg Blonder, VC [was Chief Technical
 Adviser for Corporate Strategy @ AT&T]
          [Barron‟s 11.13.2000]
   “We are entering an era of no
 limits, with nothing to brake the
  cascade of human intelligence
unleashed by the Information Age.
The Web essentially allows all the
 brains on earth to communicate
  and share insights in real time,
  around the globe, all the time.”
  Jeffrey Young, Cisco Unauthorized
<1000A.D.: paradigm shift: 1000s of years
    1000: 100 years for paradigm shift
           1800s: > prior 900 years
          1900s: 1st 20 years > 1800s
      2000: 10 years for paradigm shift
 21st century: 1000X tech change than 20th
   century (“the „Singularity,‟ a merger
between humans and computers that is so
rapid and profound it represents a rupture
       in the fabric of human history”)
        Ray Kurzweil, talk april2001
   CEOs appointed after
1985 are 3X more likely
 to be fired than CEOs
 appointed before 1985
Warren Bennis, MIT Sloan Management Review
“The Internet is not
 going away – but
 flawed business
   models are.”
       fool.com
“The corporation as we know it,
 which is now 120 years old, is
 not likely to survive the
 next 25 years. Legally and
    financially, yes, but not
structurally and economically.”
 Peter Drucker, Business 2.0 (08.00)
     “Most of our
 predictions are based
on very linear thinking.
  That‟s why they will
most likely be wrong.”
Vinod Khosla, in “GIGATRENDS,” Wired 04.01
=
  The
Fantastic
  Fifty
1. Great Leaders on Snorting
 Steeds Are Important – but
Great Managers (Type I) are
       the Bedrock of
 Organizations that Perform
     Over the Long Haul.
2. But Then Again, There
  Are Times When This
  “Cult of Personality”
 (Type II) Stuff Actually
         Works!
   3. Find the
“Businesspeople”!
    (Type III)
The Golden Triangle: (1)
   Creator-Inventor-
 Visionary … (2) Talent
 Fanatic … (3) Inspired
    Profit Mechanic.
 Project Team Golden Triangle

 (1) Champion-Maniac.
(2) Implementer-Pol. (3)
  Schedule & Budgets
        Fanatic.
4. Leadership Mantra
#1: IT ALL DEPENDS!
5. The Leader Is
Rarely/Never the
Best Performer.
6. Leaders
LOVE the
  MESS!
 7. Leaders
 Groove on
AMBIGUITY!
8. LEADERS
 “We are in a
brawl with no
   rules.”
   Paul Allaire
 The Kotler Doctrine:

1965-1980: R.A.F.
    (Ready.Aim.Fire.)

1980-1995: R.F.A.
    (Ready.Fire!Aim.)

1995-????: F.F.F.
     (Fire!Fire!Fire!)
    A Bias
[ ISOE #1:


for Action]
“I don‟t
know.”
  Karl Weick
 “The leader who says „I don‟t know‟ essentially
   says that the group is facing a new ballgame
 where the old tools of logic may be its undoing
 rather than its salvation. To drop these tools is
not to give up on finding a workable answer. It is
only to give up on one means of answering that
is ill-suited to the unstable, the unknowable, the
     unpredictable. To drop the heavy tools of
  rationality is to gain access to lightness in the
 form of intuitions, feelings, stories, experience,
active listening, shared humanity, awareness in
   the moment, capability for fascination, awe,
       novel words and empathy.” - Karl Weick
                  Weick I
Uncertainty will be based less on insufficient
 facts and more on insufficient questions.
There will be fewer experts and more novices.
There will be more of a premium on stating in
  motion than on detaching and reflecting.
There will be more migration of decisions to
those with the expertise to handle them, and
  less convergence of decisions on people
        entitled by rank to make them.
                      Weick II
 There will be fewer attempts to capture the big
  picture and more attempts to capture the big
      story, with its ongoing, dynamic plot.
   There will be more focus on updating and
    plausibility and less on forecasting and
                    accuracy.
  There will be more improvisation and fewer
                   routines.
  There will be more humility and less hubris.
Source: The Future of Leadership, Warren Bennis et al.
9. Leaders
DELIVER!
   10.
LEADERS
 FOCUS!
Priority #1
“To Don‟t   ” List
11. Leaders Win
    Through
  LOGISTICS!
 12. “Leaders”
    Know:
POWERLESS
 IS COOL!
 THE IDEA


“4Fs”:Find a
Fellow Freak
 Faraway
World‟s Biggest Waste …

 Selling “Up”
     Heart of the Matter

F2F!/K2K!/1@T/R.F.A.*

   *Freak to Freak/Kook to Kook/
   One at a Time/ Ready.Fire!Aim.
Opportunity ALWAYS Knocks


VFCJ* “Strategy”

       *Volunteer For Crappy Jobs
           Is It …
“The Oh-Hell-I-Wish-It-Were-
 Over Memorial Day picnic”
             or

“The First Annual Seriously
 Kewl Celebration of Our
     Incredible Staff”
                 Is It …
Wrestle the damn Safety Manual into line
 with the ridiculous new OSHA Regs?
                  Or …
 A stealth opportunity to address the War
for Talent via … a thoroughgoing review
   of how safety and environmental
  issues contribute to making this a
        Great Place to Work?
       Reframers‟ Rules:

            accept an
 Rule 1: Never
assignment as given!         (Please.)



Rule 2: You‟re never so powerful
 as when you are “powerless”!
     Rule 3: Every “small”
   project contains the entire
         enterprise DNA!
 BOTTOM LINE

The Enemy!
    Joe J. Jones
     1942 – 2001
HE WOULDA DONE SOME
  REALLY COOL STUFF
       BUT …
HIS BOSS WOULDN’T   LET
        HIM!
Characteristics of the “Also rans”*

     “Minimize risk”
  “Respect the chain of
       command”
   “Support the boss”
     “Make budget”
         *Fortune, article on
  “Most Admired Global Corporations”
The greatest danger
    for most of us
is not that our aim is
       too high
   and we miss it,
     but that it is
        too low
   and we reach it.
     Michelangelo
13. Leaders Understand
  Ultimate Power
the
       of
RELATIONSHIPS.
 14. Leaders
Wire the Joint!
15. Leadership
  Is Improv!
16. Leaders
  Trust in

TRUST!
17. Leaders Are
     Natural
EMPOWERMENT
  FREAKS!
WOMEN
RULE!
“AS LEADERS, WOMEN
RULE: New Studies find
 that female managers
  outshine their male
 counterparts in almost
    every measure”
Title, Special Report, Business Week, 11.20.00
     The New Economy …
    Shout goodbye to
 “command and control”!
Shout goodbye to hierarchy!
Shout goodbye to “knowing
       one‟s place”!
          Women‟s Stuff =
        New Economy Match
             Improv skills
         Relationship-centric
     Less “rank consciousness”
           Self determined
            Trust sensitive
               Intuitive
Natural “empowerment freaks” [less
    threatened by strong people]
  Intrinsic [motivation] > Extrinsic
18. Leaders
 FORGET!/
  Leaders
DESTROY!
 19. Leaders Are
   Terrified of
“Fighting the Last
      War.”
      Forget>“Learn”
“The problem is never how
   to get new, innovative
 thoughts into your mind,
but how to get the old
     ones out.”
        Dee Hock
 The [New] Ge Way



DYB.com
The Gales of Creative Destruction


+29M = -44M + 73M

  +4M = +4M - 0M
 RM: “A lot of companies in the
          Valley fail.”
  RN: “Maybe not enough fail.”
RM: “What do you mean by that?”
RN: “Whenever you fail, it means
   you‟re trying new things.”

       Source: Fast Company
 Forbes100 from 1917 to 1987: 39 members of the
Class of ‟17 were alive in ‟87; 18 are in ‟87 F100; the
18 F100 “survivors” underperformed the market by
 20%; just 2 (2%), GE & Kodak, outperformed the
             market from 1917 to 1987.
  S&P 500 from 1957 to 1997: 74 members of the
  Class of ‟57 were alive in ‟97; 12 (2.4%) of 500
   outperformed the market from 1957 to 1997.
Source: Dick Foster & Sarah Kaplan, Creative Destruction:
 Why Companies that Are Built to Last Underperform the
                         Market
[20. BUT … Leaders Have
to Deliver, So They Worry
   About “Throwing the
    Baby Out with the
   Bathwater.”] [Life‟s a
         Bitch.]
   21. Leaders …
 HONOR THE
ASSASSINS … in
Their Organizations!
   22. Leaders …
HIRE [a Critical Mass
of] ASSASSINS!
QCC/Quick Culture Change

   Hire Weird
 Promote Deep
 Rule of Three
    (3 = Critical Mass)
       Nasser‟s Triad*: The Internet
            Is the New Job 1
 Brian Kelley, 40, head of global sales and
service (GE appliances); first non-“car guy”
                  in the job
 Karen Francis, 38, eBusiness czar (Olds
              brand boss)
   Marv Adams, 43, CIO (Bank One‟s IT
       infrastructure consolidator)

        * All three are “direct reports”
 23. Leaders
HANG WITH
 FREAKS!
   Message: TAKE
  SOMEONE NEW &
  WEIRD TO LUNCH
TODAY OR TOMORROW.
 [Inundate yourself with weird.]
      Button-down Org                           H.S.D.E.     .




• Acquire for market share        •   Acquire for innovation
• Suck up to biggest customers    •   Partner with cool customers
• Pursue “strategic vendors”      •   Seek out pioneering vendors
• Bigger is better                •   Break it up … to refresh
• Accept assignments as given     •   Reframe all tasks to innovate
• Hire 4.0s from “top schools”    •   Hire “intriguing,” wherever
• Promote when they‟ve “paid      •   Promote tomorrow if the work
  their dues”                         product is weird and WOW
• Appoint a “prestigious” board   •   Appoint an interesting,
                                      headstrong board
• Hang out with my pals           •   Take a freak to lunch today
• R.A.F.                          •   F.F.F.
• Be “professional” at all        •   Stay loose, stay cool/The hell
  times/Honor thine elders            with thine elders
 24. Leaders Make
[Lotsa] Mistakes –
  and MAKE NO
BONES ABOUT IT!
25. Leaders

LAUGH!
“Fail faster.
  Succeed
  sooner.”
   David Kelley/IDEO
“Learn not to
 be careful”
       Photographer Diane Arbus
to her students (Careful = The sidelines,
  per Harriet Rubin in The Princessa)
26. Leaders Love
  to Work with
OTHER LEADERS!
“Our strategies must be
  tied to leading edge
customers on the attack.
If we focus on the defensive
   customers, we will also
    become defensive.”
    John Roth, CEO, Nortel
27. Leaders
Set DESIGN
  SPECS.
28. Leaders Know
     When to
  CHALLENGE
 Design Specs!
DESIGN
POWER!
 29. Leaders Don‟t
Create “Followers”:
THEY CREATE
  LEADERS!
Just Ask Jack!
30. When It Comes
   to TALENT …
   Leaders Don‟t
 Income Average!
From “1, 2 or you‟re out” [JW]
            to …

    “Best Talent in
 each industry segment to
   build best proprietary
     intangibles” [EM]
Source: Ed Michaels, War for Talent (05.17.00)
Home Depot: 7 new growth initiatives
   ($20B to $100B in 5-7 years)
             PERSON
Arthur Blank: BEST
 IN THE WORLD TO HEAD
         EACH INITIATIVE
     E.g.: COO of IKEA to head
      international expansion
   Ed Michaels, War for Talent (05.17.00)
  “We believe companies can increase their
   market cap 50 percent in 3 years. Steve
                    changed 20 of
Macadam at Georgia-Pacific
 his 40 box plant managers to put
    more talented, higher paid
  managers in charge. He increased
profitability from $25 million to $80 million in 2
                     years.”
    Ed Michaels, War for Talent (05.17.00)
            people are
Message: Some
  better than other
people. Some people
  are a helluva lot
  better than other
       people.
31. Leaders have
 MENTORS.
    Leaders
 MENTOR.
                Find-
Goal of the Year No. 1*:
     Develop-Mentor
ONE Extraordinary
              Person.
*CEO, large financial advisory firm, April 2001
32. Leaders LOVE
RAINBOWS – for
Pragmatic Reasons.
  “Diversity defines the health and
  wealth of nations in a new century.
Mighty is the mongrel. … The hybrid is hip. The
   impure, the mélange, the adulterated, the
 blemished, the rough, the black-and-blue, the
mix-and-match – these people are inheriting the
 earth. Mixing is the new norm. Mixing trumps
 isolation. It spawns creativity, nourishes the
     human spirit, spurs economic growth
             and empowers nations.”
      G. Pascal Zachary, The Global Me: New
     Cosmopolitans and the Competitive Edge
 Job1:
TALENT!
      “We have
transitioned from an
asset-based strategy
  to a talent-based
      strategy.”
  Jeff Skilling, CEO, Enron
 33. Leaders

LOVE the
 Technology!
  “Believe in the
Internet … MORE
  THAN EVER.”
                 1
Andy Grove, Cover quote, Wired (June 200   )
34. Leaders Out
     Their
PASSION!
“A leader is a
  dealer in
   hope.”
    Napoleon
  35. Leaders
Know: ENERGY
  BEGETS
  ENERGY!
   “I am a …
DISPENSER OF
ENTHUSIASM!”
“Entusiasmatore”
Word invented by Silvio Berlusconi, meaning
           enthusiast-salesman
“It is impossible to claim that all good teachers
 use similar techniques: some lecture nonstop
and others speak very little; some stay close to
their material and others loose the imagination;
 some teach with the carrot and others with the
stick. But in every instance, good teachers
share one trait: a strong sense of personal
 identity infuses their work. „Dr. A is really
  there when he teaches.‟ „Mr. B has such
 enthusiasm for his subject.‟ „You can tell
      that this is really Prof. C‟s life.‟ ”
       Parker Palmer, The Courage to Teach
36. Leaders
  Give …
RESPECT!
   “It was much later that I realized Dad‟s
 secret. He gained respect by giving it. He
talked and listened to the fourth-grade kids
   in Spring Valley who shined shoes the
    same way he talked and listened to a
                           was
 bishop or a college president. He
seriously interested in who you
were and what you had to say.”
      Sara Lawrence-Lightfoot, Respect
   37.
LEADERS
SHOW UP!
38. Leadership Is
 a Performance.
BELIEVE IT.
 “You must be
the change you
 want to bring
    about.”
 39. Leaders
Have a GREAT
  STORY!
“A key – perhaps the key –
     to leadership is
       the effective
     communication
       of a story.”
           Howard Gardner
Leading Minds: An Anatomy of Leadership
 40. Leaders
Create BUZZ!
 41. Leaders
Give Everyone
a   CAUSE!
   “Create a
„cause,‟ not a
 „business.‟ ”
  42. Leaders
MAKE MEANING.
 Make Meaning:
Guide a Discovery
  Process [KW]
43. Leaders Pursue
 DRAMATIC
DIFFERENCE!
1st Law Mktg Physics: OVERT BENEFIT
   (Focus: 1 or 2 > 3 or 4/“One Great Thing.”
        Source #1: Personal Passion)

2ND Law: REAL REASON TO BELIEVE
               (Stand & Deliver!)

  3RD Law: DRAMATIC DIFFERENCE
(Execs Don‟t Get It: “intent to purchase” – 100%;
             “unique” – 0% to 5%)

   Source: Jump Start Your Brain, Doug Hall
 44. Leaders
Focus on the
SOFT STUFF!
 Message: Leadership is
  all about love! [Passion,
   Enthusiasms, Appetite for Life,
  Engagement, Commitment, Great
 Causes & Determination to Make a
Damn Difference, Shared Adventures,
 Bizarre Failures, Growth, Insatiable
Appetite for Change.] [Otherwise, why bother?
  Just read Dilbert. TP‟s final words: CYNICISM SUCKS.]
“Soft” Is
 “Hard”
PASSION
 RULES!
   45. Leaders
KNOW They Can
Make a Difference!
     “A real superstar is  mean       in a
 particular way. He is Michael Jordan or
    Cal Ripken, greedy for records and
history. Armored and self-contained, his
   inner core is a hard knot of physical
talent and fierce will. Nothing penetrates
 that core, and anybody or anything that
      gets too close is out of his life.”
      Michael Sokolove, “The last Straw”
46. Leaders
LISTEN!
47. Leaders
   LOVE
“POLITICS.”
48. Leaders
LEARN.
    49.
Leaders???:
  See Below
 50. Leaders
Know WHEN
TO LEAVE!
 Bottom
Line2001
Have you changed
civilization today?

    Source: HP banner ad
“Let’s make a
 dent in the
  universe.”
    Steve Jobs
I. Personal Stuff …
              Indefatigable
 “indefatigable” … “courage” … “love the
thrill of the hunt” … “must not have just a
desire to win, but a need to win” … “enjoy
 doing things they don‟t know how to do”
… “seek out discomfort zones in order to
 gain new experiences” … “willing to piss
    people off” … “LEADERS NEED TO
     BE THE ROCK OF GIBRALTAR ON
              ROLLER BLADES”
          You Must Care!
   “Leaders care!” … “The true
definition of leadership is service.”
 … “genuinely care” … “Leaders
CARE!” … “Leadership is service.”
      … “LEADERS SERVE.”
                 Real!
 “Leaders are living individuals whom
employees can smell, feel, touch their
    presence” [the elevator test] …
“Leaders love their work. That passion
is infectious.” … “ „It‟s only business,
    not personal‟ … IT ALWAYS IS
PERSONAL.” … “If you love what you
  do, it shows. You cannot fake love
             and succeed.”
            Integrity
“ooze integrity” … “certain things
  I‟ll never do” … “shoulder the
         unpleasant tasks”
            Misc.

Know yourself … Aware of your
 impact on others … Have an
 Honest Coach … Take breaks
II. Tactics …
 “Sweat the small stuff” [cultural
giveaways: the clean parking lot,
   etc.] … “Build/Design” beats
 “Design/Build.” … Ferret out the
 truth/Find cool internal sources:
   LEADERS NEVER HEAR THE
    TRUTH … “COMMUNICATE
RELENTLESSLY” … ASK BETTER
          QUESTIONS …
 “Hire smart – go bonkers – have
  grace – make mistakes – love
technology – start all over again.”
  … “Leaders are never afraid to
  walk away from business.” …
   “Leaders select their battles
carefully.” … “A leader must hear
       the wrong notes.” …
“Leaders have a kid alive in them.”
 … “Leadership is the PROCESS of
ENGAGING PEOPLE in CREATING
  a LEGACY of EXCELLENCE.” …
“Real leaders don‟t always get their
      way.” [creative director]
Thank You,
267 FOFC!
POTUS
  The(Leadership)



Perspective
 from A58.
KENNEDY. Visionary.
  Fresh. Lousy pol.
Rejuvenated America.
Set the table for LBJ.
 JOHNSON. Great pol. Gutsy
pol. (Civil Rights Act.) (GUTSY
pol = Visionary?) Sucked into
 swamp, uncharacteristically.
(Vision-less? Or: Who woulda
             known?)
  NIXON. Visionary. (Foreign
  Affairs.) (Pick your causes:
   Couldn‟t care less about
“domestic stuff.”) Fab #2: HAK.
Torpedoed by lack of character.
(But: ALL POTUSs OBSESSED
      BY RE-ELECTION.)
FORD. “Tone Man.” (Just
  what we needed.) No
   vision. (Or: Tone =
 Vision?) Mediocre pol.
Who cares? (Thank you,
         Jerry.)
  CARTER. Visionary.
(Sorta: Negative visions
are … well … Negative.)
       Lousy pol.
    REAGAN. (True)
   Visionary. K.I.S.S.
(Benefited from Carter‟s
 negativism.) Delegater.
 Good pol. (Ron & Tip.)
  BUSH I. No vision.
Mediocre pol. Calm after
RWR. (Sorta like Ford.)
  (We‟d had enough
       Vision!)
CLINTON. Vision. (Thwarted by
TCI/The Character Issue.) (Too
  much “vision”: health care.)
Great pol. (Billy & Newt Show.)
 (Character “hangover” killing
  Dems in Bush II.) (Legacy =
        CONFUSING.)
 (B-I-G) Lesson:
 Leadership is
only “simple” to
  the simple-
    minded!

				
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