This is an agreement between a company and a computer hardware maintenance
company for preventive computer maintenance. This service is vital to a small business
to address the needs of their computer systems. Basic hardware maintenance such as
the testing, cleaning, lubricating, inspecting and adjusting of computer hardware should
be administered on a scheduled basis. This agreement contains numerous standard
provisions as well as opportunities for customization to fit the specific needs of the
parties. This document should be used by small businesses or other entities when
entering into agreements with companies for computer hardware maintenance and
COMPUTER HARDWARE MAINTENANCE SERVICE
THIS COMPUTER HARDWARE MAINTENACE SERVICE
AGREEMENT (the “Agreement”), made this ___ day of ______________, 2____,
[Instruction: insert date] by and between __________________, [Instruction: insert
name of the company that will provide the service] located at __________________
[Instruction: insert company’s address] (the “Company”) and __________________,
[Instruction: insert name of the customer] located at ___________________
[Instruction: insert customer’s address] (the “Customer”), hereinafter collectively
referred to as the “Parties”.
THE COMPANY AND THE CUSTOMER HEREBY ACKNOWLEDGE
AND AGREE AS FOLLOWS:
1.01 The Company agrees that it shall maintain and service the equipment (the
“Services”) listed on Schedule “A” annexed hereto (the “Equipment”).
1.02 The Company shall perform scheduled Preventative Maintenance on the
Equipment at such times as may be mutually agreed between the Parties.
Preventative Maintenance shall mean the testing, cleaning, lubricating,
inspecting and adjusting of the Equipment of the Customer.
1.03 The Services shall be performed by the Company at the location(s) which
are designated by the Customer and contained on Schedule “B” annexed
1.04 The Customer hereby agrees that the Company may at any time remove an
item of Equipment for the purposes of providing the Services to the
Equipment. In the event the Company removes an item of Equipment from
the Customer’s premises to perform the Services, the Company shall be
solely responsible and liable for any loss or damage which may be caused to
the Equipment while in the Company’s possession. Company must inform
Customer in writing of any Equipment removed for servicing within 24
1.05 The Customer shall give full access to the location and Equipment to enable
the Company to provide the Services and the Customer shall make available
such information, facilities and services as are reasonable for the
performance of the obligations under this Agreement. The Company hereby
agrees that it shall comply with the Customer’s security and confidentiality
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1.06 The Company hereby agrees that it shall at no additional expense to the
Customer install any and all free upgrades from the manufacturer of the
Equipment which may become known to Company and available.
1.07 Any and all parts which may be required by the Company to perform the
Services will be supplied by the Company and invoiced to the Customer.
II. EXCLUSIONS TO SERVICES
2.01 Repairing damage resulting from causes other than ordinary wear and tear,
including without limitation, neglect, misuse, accidents, failure of electrical
power or acts of God.
2.02 In the event that Customer requires service, repair or maintenance to
Equipment that is excluded from Services due to any of the occurrences in
Article 2.01, Customer may request that Company provide and estimate for
the requested service, repair and maintenance. The Parties may thereafter
agree in writing to any such service, repairs or main