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DEPARTMENT OF CHILDREN AND FAMILIES STATEWIDE

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					DEPARTMENT OF CHILDREN AND FAMILIES STATEWIDE

       AUXILIARY AIDS AND SERVICE PLAN

                        FOR

          PERSONS WITH DISABILITIES

                       AND

         LIMITED ENGLISH PROFICIENCY




                   March 2011
               [Revised July 15, 2011]




                                                1
                                                      PAGE
PREFACE                                                3
DEPARTMENT’S NON-DISCRIMINATION POLICY………..   …………………… 4

TABLE OF CONTENTS
  1.   GENERAL……………………………………………………………………                  5
  2.   SCOPE………………………………………………………………………                   5
  3.   POLICY………………………………………………………………………                  5
  4.   REFERENCES………………………………………………………………                 5-6
  5.   DEFINITIONS………………………………………………………………..              6-11
  6.   ACCOUNTABILITY…………………………………………………………               11-12
  7.   DISSEMINATION……………………………………………………………               12-13
  8.   REVISIONS…………………………………………………………………                 13
  9.   ENSURING ACCESSIBILITY……………………………………………...         13
  10. TRANSLATION OF WRITTEN MATERIALS…………………………….        14
  11. COMPENTENCY OF INTERPRETERS AND TRANSLATORS……….     14
  12. PROVISION OF INTERPRETERS IN A TIMELY MANNER……………   14
  13. OTHER MEANS OF COMMUNICATION…………………………………           14-15
  14. IDENTIFYING LANGUGAGE TRENDS………………………………….          15-16
  15. MEETINGS/CONFERENCES/FACILITIES ACCESSIBILITY…………   16-18
  16. NOTIFICATION……………………………………………………………                 18
  17. TRAINING……………………………………………………………………                  18-19
  18. COMPLIANCE MONITORING……………………………………………..            19
  19. COMPLIANCE REVIEW……………………………………………………               19
  20. DOCUMENTATION/RECORD RETENTION…………………………….          19
  21. ACKNOWLEDGEMENT……………………………………………………                 19

APPENDICES
  A.  STATEWIDE ADA/SECTION 504 COORDINATORS
  B.  SINGLE - POINTS - OF - CONTACT
  C.  COMMUNICATION ASSESSMENT AND AUXILIARY AID SERVICE RECORD
  D.  REQUEST FOR FREE OR WAIVER FREE COMMUNICATION ASSISTANCE
      FORM
  E.  CUSTOMER FEEDBACK FORM
  F.  IN-PERSON COMMUNICATION ETIQUETTE GUIDE
  G.  INTERPRETER AND TRANSLATION SERVICES POSTER
  H.  I-SPEAK FLASHCARD
  I.  FLORIDA RELAY
  J.  ASSISTIVE LISTENING DEVICES
  K.  REGISTRY OF INTERNATIONAL LANGUAGES
  L.  DIRECTORY OF AGENCIES AND ORGANIZATIONS
  M.  LANGUAGE LINE SERVICES




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                                              PREFACE
Each of the six (6) Regions in the Department, as well as Headquarters Office and the three (3)
Mental Health Treatment Facilities, has an Auxiliary Aids Plan unique to their location. This
guide provides for the implementation of Departmental policy and procedures for the provision
of auxiliary aids ensuring accessibility to all programs, benefits, and services to persons with
disabilities and foreign-language interpreters for persons with Limited English Proficiency (LEP).
The provisions described in these procedures apply to all Department programs and Contracted
Client Services Providers who provide direct services to Customers or potential Customers.

This resource guide will assist staff in identifying appropriate auxiliary aids to afford such
persons an equal opportunity to participate in or benefit from the Department’s programs and
services.

The attachments below are not inclusive of all available resources. Staff should access the
Auxiliary Aids Plan for their respective region for additional details, or contact their
ADA/ Section 504 Coordinator or Single-Point-of-Contact for assistance in locating appropriate
resources.

ATTACHMENTS
 1.  HEADQUARTERS
 2.  NORTHWEST REGION
 3.  NORTHEAST REGION
 4.  CENTRAL REGION
 5.  SOUTHEAST REGION
 6.  SUNCOAST REGION
 7.  SOUTHERN REGION
 8.  FLORIDA STATE HOSPITAL (FSH)
 9.  NORTHEAST FLORIDA STATE HOSPITAL (NEFSH)
 10. NORTH FLORIDA EVALUATION & TREATMENT CENTER (NFETC)




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                              NON-DISCRIMINATION STATEMENT




                                 NON-DISCRIMINATION POLICY
No person shall, on the basis of race, color, religion, national origin, sex, age, or disability be
excluded from participation in, be denied the benefits of, or be subjected to unlawful
discrimination under any program or activity receiving or benefiting from federal financial
assistance and administered by the Department.



                         EQUAL EMPLOYMENT OPPORTUNITY POLICY
The Department assures each applicant and employee Equal Employment Opportunity without
regard to age, race, color, sex, religion, national origin, political opinions or affiliations, marital
status, or disability, except when such requirement constitutes a bona-fide occupational
qualification necessary to perform the tasks associated with the position. Equal Employment
Opportunity is attained using both objective and subjective merit principles and applies to
recruitment, examination, appointment, training, promotion, demotion, compensation, retention,
discipline, separation, and other employment practices within the Department.

Any applicant or employee who believes that he or she has been discriminated against may file
a complaint with the Florida Commission on Human Relations or the Department’s Office of
Civil Rights, within 365 days of the alleged discriminatory act. All complaints shall be treated in
accordance with the procedures set forth by law or in Chapter 60Y-5, Florida Administrative
Code (F.A.C.)


                                    NON-RETALIATION POLICY
No person shall be retaliated against, harassed, intimidated, threatened, coerced or
discriminated against for making a charge, testifying, assisting or participating in any manner
in an investigation, proceeding, or hearing; or for opposing alleged unlawful discriminatory
practices prohibited by state and federal laws.




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                             Auxiliary Aids and Service Plan
                                            For
                 Persons with Disabilities and Limited English Proficiency

1.     General. This plan provides for the implementation of Departmental policy and
procedures for the provision of auxiliary aids ensuring accessibility to all programs, benefits,
and services to persons with disabilities and foreign-language interpreters for persons with
Limited English Proficiency (LEP).

2.    Scope. The provisions described in this procedure apply to all Department programs
and contract providers who provide direct services to Customers or potential Customers.

3.      Policy. The Department and its contracted providers of client services will provide, at no
cost to the Client/Customer or Companion, appropriate auxiliary aids, including qualified/
certified American Sign Language interpreters, to persons with disabilities and qualified foreign-
language interpreters to persons with Limited English Proficiency where necessary to afford
such persons an equal opportunity to participate in or benefit from the Department of Children
and Families’ programs and services. Auxiliary aids include, but are not limited to, Braille and
taped materials, qualified interpreters, readers, assistive listening devices and systems,
television decoders, visual fire alarms using strobe lights, captioned films and other assistive
devices.

       a. All qualified and potential Customers are entitled to an equal opportunity to use and
benefit from the programs and services of the Department and its contracted service providers.

               1. This includes reasonable accommodations to ensure that programs and
services are equally accessible to and equally effective for otherwise qualified persons with
disabilities who are deaf or hard of hearing, vision or mobility impaired.

              2. The Department and its Contracted Client Services Providers will take
reasonable steps to provide services and information in appropriate language, other than
English to ensure that Limited English Proficient persons are effectively informed and can
effectively participate in and benefit from its programs, services and activities.

       b. Auxiliary aids or language interpreters will be available for use by Customers and
potential Customers with impaired sensory, manual or speaking skills in each phase of the
service delivery process (e.g., telephone inquiries, requests, intake interviews, service delivery,
counseling, complaints, testing, treatment, and training, etc.) This service will be at no cost to
the Client/Customer or Companion.

4.     References.

      a. Title VI of the Civil Rights Act of 1964, as amended, 42 United States Code (USC)
2000d et seq; 45 Code of Federal Regulations (C.F.R.), Part 80.




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      b. Section 504, Title V of the Rehabilitation Act of 1973, as amended, 230 USC 1681 et
seq; 45 C.F.R., Part 80, 84 and 28 C.F.R. Part 41 of the Civil Rights Restoration Act of 1987.

       c.   Section 508 of the Rehabilitation Act of 1973, as amended.

        d. The Omnibus Budget Reconciliation Act of 1981, as amended, 42 USC 9849 and
Civil Rights Restoration Act of 1987, Public Law 100-259.

       e.   The Americans with Disabilities Act of 1990, Title I and II as amended.

       f. CFOP 60-16, Civil Rights, Methods of Administration: Equal Opportunity in Service
Delivery.

      g. CFOP 60-10, Americans with Disabilities Act (ADA) Accommodation Procedures for
Applicants/Employees/General Public.

      h. U.S. Department of Health and Human Services (HHS), Office of Civil Rights,
Executive Order 13166 – Title VI Prohibition Against National Origin Discrimination As It Affects
Persons with Limited-English Proficiency, Executive Order 13166.

        i. Section 110.201(3), Florida Statutes (F.S.), requires each state agency to comply
with all federal regulations necessary to receive federal funds.

5.     Definitions.

       a. ADA/Section 504 Coordinators. Any individual charged with implementing the
requirements of Titles I and II of the Americans with Disabilities Act and Section 504 of the
Rehabilitation Act, ensuring the provision of auxiliary aids and services for Customers who are
deaf or hard-of-hearing, Limited English Proficient Customers, and Customers with disabilities
requiring aid essentials. Within the Department, Civil Rights Officers are designated
ADA/Section 504 Coordinators. (Appendix A)

       b. Aid Essential Communication Situation. Any circumstance in which the importance,
length, and complexity of the information being conveyed is such that the exchange of
information between parties should be considered as an aid essential communication situation,
meaning that the requested auxiliary aid or service is always provided.

       c. Assistive Listening Devices and Systems (ALDS). Amplification systems to improve
hearing ability in large areas and in interpersonal communications systems. These systems
deliver the desired signal directly to the ears or hearing aids of the listener, thus overcoming the
negative effects of noise, distance and echo. Four main types are available: hardwire, loop,
infrared, and FM radio.

      d. Auxiliary Aids and Services. Includes qualified interpreters or other effective
methods of making aurally delivered materials available to individuals who are deaf or hard-of-
hearing; qualified readers, taped texts, or other effective methods of making visually delivered


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materials available to individuals with visual impairments; acquisition or modification of
equipment or devices; and other similar services and actions. These auxiliary aids and services
will enable clients to fully benefit from and participate in Departmental programs and services.
See 45 C.F.R. § 84.52(d) (3); 28 C.F.R. § 35.104; and P.L.110-325, the ADA Amendments Act
of 2008.

       e.   Blind. See Visual Impairment.

        f. Captioning (Closed). Refers to converting the spoken word to text displayed in the
visual media (video, television, etc.) in a way that it is available only to individuals whose
televisions are equipped with captioning decoders.

       g. Captioning (Open). Refers to converting the spoken word to text displayed in the
visual media (videos, television, etc.) so that it is seen by everyone who watches the film (i.e., it
cannot be turned off).

       h. Captioning (Real Time). The simultaneous conversion of spoken words to text,
through computer-assisted transcription or court reporting, and displaying that text on a video
screen. This communication service is beneficial to individuals who are deaf or hard-of-hearing
that do not use sign language or for whom assistive listening devices and systems are
ineffective.

       i. Certified Interpreter. A person who is certified by the National Registry of Interpreters
   for the Deaf or other national or state interpreter assessment and certification program.

       j. Client. As used in this plan, this term includes anyone applying for or participating in
the services provided by the Department, its Contracted Client Services Providers and their
subcontractors. It includes persons making general inquiries or in any way seeking access to
or receiving information from the Department, its Contracted Client Services Providers and their
subcontractors, either in person, in writing or via telecommunications. May also be referred to
as “customer or customers”.

       k. Companion or Companions. Any individual who is deaf or hard-of-hearing and is
one of the following: (a) a person whom the Customer indicates should communicate with DCF
staff about the Customer, such as a person who participates in any treatment decision, a
person who plays a role in communicating the Customer’s needs, condition, history, or
symptoms to DCF staff, or a person who helps the Customer act on the information, advice, or
instructions provided by DCF staff; (b) a person legally authorized to make healthcare or legal
decisions on behalf of the Customer; or (c) such other person with whom the DCF staff would
ordinarily and regularly communicate about the Customer.

       l. Contract Oversight Unit. Section 402.7305(4), F.S. requires the Department of
Children and Families to create contract management units in each region/circuit, to be staffed
by individuals specifically trained to perform contract monitoring. These Units are responsible
for monitoring the administrative and programmatic terms and conditions of the Department’s
contracts with providers of client services.


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       m. Contracted Client Services Providers. Any public, private or nonprofit agency or
corporation that has entered into a contractual agreement with DCF to provide services directly
to the public. Also referred to as “DCF Contract Provider.”

        n. Customer or Customers. Any individual who is seeking or receiving services from
the Department, its contract providers and their subcontractors. May also be referred to as
“client or clients”.

       o. DCF Contract Agency. Any public, private or nonprofit agency or corporation that has
entered into a contractual agreement with DCF to provide services directly to the public. Also
referred to as “contracted services provider”.

       p.   DCF or Department. Florida Department of Children and Families.

      q. Deaf. A term used to describe a person having a permanent hearing loss and being
unable to discriminate speech sounds in verbal communication, with or without the assistance
of amplification devices.

         r. Disability. A condition that substantially limits a major life activity, such as caring for
one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning,
lifting, sleeping, and working.

      s. Discrimination. The failure to treat persons equally because of their race, sex, color,
age, religion, national origin, political beliefs, or disability.

      t. Dual Sensory Impairment. A term used to describe a person having both a visual
impairment and a hearing impairment. The term includes all ranges of loss, which would
necessitate the use of auxiliary aids and services for communication.

       u.   Employee. All persons working for the Department.

      v. Florida Relay Service (FRS). A service offered to all persons in the state that
enables a hearing person to communicate with a person who is hearing or speech impaired and
must use a TDD/TTY, through a specially trained operator called a communications assistant.
(Appendix I)

       w. Hard-of-Hearing. A term used to describe a person having a permanent hearing
impairment, which is severe enough to necessitate the use of auxiliary aids or services to
discriminate speech sounds in verbal communication.

      x. Hearing Impairment. An all inclusive term used to describe any hearing loss. A
person with a hearing impairment could be either deaf or hard-of-hearing.




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       y.   Interpreters.

       (1) Certified Deaf Interpreter (CDI). An individual who is deaf or hard of hearing and has
           been certified by the Registry of Interpreters for the Deaf as an interpreter.

        (2) Certified Interpreter. A qualified interpreter who is certified by the National Registry
of Interpreters for the Deaf or other national or state interpreter assessment and certification
program.

       (3) Intermediary Interpreter. A Certified Deaf Interpreter or Deaf Interpreter, also known
as a relay or intermediary interpreter, can be used in tandem with a qualified sign language
interpreter.

       (4) Oral Transliterators/Oral Interpreters. Individuals who have knowledge and abilities
in the process of speech reading, speech production and the communication needs of speech
readers.

       (5) Qualified Interpreter. An individual who is able to interpret competently, accurately,
impartially and effectively, both receptively and expressively, using any specialized terminology
necessary for effective communication with a Customer or Companion who is deaf or hard-of-
hearing.

       (6) Sign Language Interpreter. A person who engages in the practice of interpreting
using sign language.

      (7) Tactile or Close Vision Interpreter (For Individuals who are Deaf-blind). An individual
who accurately facilitates communication between individuals who are deaf-blind.

In addition, someone who has rudimentary familiarity with sign language or finger spelling is
not a qualified sign language interpreter. Likewise, someone who is fluent in sign language but
who does not possess the ability to process spoken communication into proper signs or to
observe someone else signing and change their signed or finger-spelled communication into
spoken words is not a qualified sign language interpreter.

      z. Limited English Proficient (LEP). Individuals who do not speak English as their
primary language and who have a limited ability to read, speak, write, or understand English.

      aa. Manual Disability Impairment. A term used to describe a condition, which limits or
prevents the use of a person’s upper extremities (arms, hands).

        bb. Mental Disability Impairment. Any mental or psychological disorders such as mental
retardation, organic brain syndrome, emotional or mental illness, and specific learning
disabilities.

      cc. Mobility Impairment. For the purpose of this procedure, this term is used to describe
a condition that substantially limits a person’s upper or lower body mobility. It includes those


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persons who have limited use of arms, shoulders; persons who are in wheelchairs or on
crutches; people of short stature; those who cannot perform certain hand movements or have
difficulty controlling movement; and people with breathing difficulties or stamina limitations. It
also includes person with visual impairments.

       dd. Non-Aid Essential Communication Situation. A situation where the Department is
provided the flexibility in its choice of an appropriate auxiliary/accessibility aid or service for
customers or companions who are deaf or hard-of-hearing.

       ee. Physical Disability. A broad term, which includes physiological disorders or
conditions, cosmetic disfigurement and anatomical loss. It includes orthopedic, visual, speech,
and hearing impairments, cerebral palsy, epilepsy, muscular dystrophy, multiple sclerosis,
cancer, heart disease, diabetes, HIV disease (symptomatic or asymptomatic), tuberculosis,
drug addiction and alcoholism.

       ff. Program Accessibility. An American with Disabilities Act standard, which means a
public entity’s programs, services, or activities, when viewed in their entirety, must be readily
accessible to and usable by individuals with disabilities. The concept of program accessibility is
intended to make the contents of the program, service or activity equally available and
accessible to persons with disabilities without excessive renovations of facilities. (See also:
“Undue Burden”.)

        gg. Sensory Impairment. This is a general term, which is used to describe impairment
of vision or hearing. For the purpose of this document, it also includes impairment of speech.

       hh. Single-Point-of-Contact. Any individual charged with implementing the terms of the
HHS Settlement Agreement within each DCF Direct Service Facility and shall also mean any
individual within each DCF Contract Agency charged with coordinating services to Customers
and Companions who are deaf or hard-of-hearing according to their obligations under Section
504 and/or the ADA. (APPENDIX B)

     ii. Staff. As used in this plan, defines all employees of the Department other than
managers.

        jj. Translator. Individuals able to interpret the meaning of a text in one language (the
"source text") and the production, in another language (the "target language"), of an equivalent
text (the "target text," or "translation") that communicates the same message.

      kk. TTY/TDD. TTY (Teletypewriter) or TDD (Telecommunications Device for Deaf) are
devices that are used with a telephone to communicate with persons who are deaf or hard-of-
hearing or who have speech impairments by typing and reading communications.

         ll. Undue Burden. This term, used in conjunction with programs and services (ADA
Title II), means an unreasonably excessive financial cost or administrative inconvenience in
altering building or facilities in which programs, services or activities are conducted, in order to
ensure equal benefit to persons with disabilities.

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NOTE: Program access requirements of ADA Title II should enable individuals with disabilities
to participate in and benefit from the programs, services and activities of public entities in all but
the most unusual cases. Determination of undue burden can be made only by the agency head
or his/her designee, after considering all resources available for use in the funding and
operation of the program.

       mm. U.S. Department of Health and Human Services (HHS) – Office for Civil Rights.
The federal agency responsible for Departmental compliance with federal regulations including
but not limited to Title VI of the Civil Rights Act of 1964, as amended, Title IX, Section 504, the
Age Discrimination Act of 1978, and the Omnibus Budget Reconciliation Action of 1981, as
amended.

       nn. Visual Impairment. A generic term used to describe any loss of vision.

6.     Accountability.

       a. The Deputy Secretary, Assistant Secretary of Operations, Assistant Secretary of
Substance Abuse and Mental Health, Regional Director and Circuit/Hospital Administrators are
responsible for developing programmatic and local procedures for the implementation of the
authorized statewide Auxiliary Aids and Service Plan. Local resources and procedures shall be
appended to the statewide plan. Programmatic and local procedures shall provide the
necessary tools to staff for the provision of assistive devices, certified sign language
interpreters or readers and physical modifications to ensure the accessibility of programs and
services to persons with disabilities as well as foreign-language interpreters to Customers or
potential Customers with Limited English Proficiency.

       b. The Assistant Staff Director for Civil Rights (Assistant Staff Director), Human
Resources, Office of Civil Rights, is the designated Title VI, Title II ADA and Section 504
Coordinator for the Department. The Assistant Staff Director is responsible for the coordination,
development and implementation of Departmental procedures ensuring the non-discriminatory
delivery of equally effective and equally accessible quality services.

      c. All Departmental and Contracted Client Services Provider Employees are
responsible for ensuring equal accessibility and equally beneficial services to all Customers and
Companions of the Department.

       d. ADA/Section 504 Coordinator. The Department’s Civil Rights Officers serve as the
ADA/Section 504 Coordinator within each DCF Administrative Office, Region, and throughout
the state by overseeing DCF’s network of Single-Point-of-Contacts for delivering services to
Customers or Companions who are deaf or hard-of-hearing seeking services from each DCF
Direct Service Facility. Listed below are the roles and responsibilities:

          (1) Disseminate specific plans and procedures to fully implement this agreement;

          (2) Analyze data collected in the Auxiliary Aid and Service Record and implement any
corrective action plan, if warranted;


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         (3) Answer questions and provide appropriate assistance regarding immediate
access to and proper use of appropriate auxiliary aids and services;

          (4) Identify, develop and coordinate the distribution of qualified sign language and/or
oral interpreters for the Direct Service Facilities;

       (5) Keep abreast of new technology and resources for ensuring effective
 communication with persons who are deaf or hard-of-hearing;

        (6) Communicate with each Single-Point-of-Contact concerning services to
 Customers or Companions who are deaf or hard-of hearing.

   e. DCF Direct Service Facility Single-Point-of-Contact. This is an Operations Program
Administrator (OPA) or other individual designated to coordinate the provision of auxiliary aids
and services to Customers or Companions who are deaf or hard-of-hearing within each DCF
Direct Service Facility. Listed below are the roles and responsibilities:

             (1) Communicate with ADA/Section 504 Coordinators concerning services to deaf
or hard-of-hearing Customers or Companions. Summaries of these meetings shall be provided
to the Independent Consultant.

             (2) Ensure that all DCF Personnel within a specific DCF Direct Service Facility
are equipped with the resources necessary to ensure effective communication with Customers
or Companions who deaf or hard-of-hearing.

           (3) Ensure that all DCF Personnel document services delivered to Customers or
      Companions who are deaf or hard-of-hearing.

           (4) Manage service records and report this data to their designated ADA/Section
504 Coordinator.

               (5) Report resource and/or training needs to their designated ADA/Section 504
Coordinator.

7.    Dissemination.

      a. A copy of the Department’s Auxiliary Aids and Service Plan will be posted on the
Department’s web sites. Copies in alternative format will be provided upon request.

      b. A copy of each Local Regional and Institutional Auxiliary Aids and Service Plan will
be maintained by the Office of Civil Rights at Headquarters, and will be posted on each
Region’s and each Mental Health Treatment Facility’s web site. Copies in alternative format will
be provided upon request.



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       c. Copies are distributed upon request to individuals or organizations serving persons
with disabilities, deaf or hard-of-hearing or who are Limited English Proficient.

8.    Revisions. The Auxiliary Aids and Service Plan will be updated as needed, but at least
annually, by March 31 of each year.

9.    Ensuring Accessibility. The following procedures are to be followed by employees and
contracted services providers to ensure accessibility of programs and services to Customers or
Companions with disabilities or who are Limited English Proficient:

       a. Assess client needs by consulting with the client regarding his or her preferred
communication method, and if applicable, with assigned caseworkers, counselors, parents,
family members, guardians or other representatives.

             (1) For Customers who are deaf or hard-of-hearing, staff are required to
determine, prior to providing services, the method of communication that the client feels most
comfortable with, and record this information in the client’s file, utilizing the
Customer/Companion Communication Assessment and Auxiliary Aid/Service Record form.
(Appendix B)

               (2) For Customers who are Limited English Proficient (LEP) and deaf or hard-of-
hearing, staff shall identify, at first contact, the preferred language including dialect of each
client, and record this information in the client’s file, utilizing the Customer/Companion
Communication Assessment and Auxiliary Aid/Service Record form.

       b. The communication options for persons who are deaf or hard-of-hearing may
include but not be limited to the Florida Relay Service, TDDs (Telecommunication Devices for
the Deaf), FAX (Telephone Facsimile Transmittal), phone amplifiers, qualified/certified sign
language interpreters, flash cards, lip-reading, written notes, supplementary hearing devices,
charts, signs or a combination of these, as appropriate.

       c. The Departmental or its Contracted Client Services Provider’s official (or designee)
with budget approval over the unit or facility has the responsibility for approving the request and
obtaining the appropriate auxiliary aid and service.

      d. The use of auxiliary aids, certified sign language interpreters, translators, or foreign-
language interpreters will be at no cost to the Client or Companion.

        e. Documentation of the client communication assessment shall be recorded in the
client’s file, utilizing the Customer/Companion Communication Assessment and Auxiliary
Aid/Service Record form.

        f. Each Customer or Companion who are deaf or hard-of-hearing shall be provided a
Customer Feedback form (Appendix E) by the Single-Point-of-Contact, or designee, following
their visit.



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10.    Translation of Written Materials. Written material (vital documents) routinely provided
in English to applicants, Customers and the public are to be available in regularly encountered
languages other than English. It is vital that documents be identified and translated into the
non-English language of each regularly encountered Limited English Proficient group eligible to
be served or to be directly affected. Each program office will ensure that non-English written
materials, such as program forms, brochures, etc., are available to operational staff.

11.   Competency of Interpreters and Translators.

       a.   Certification of foreign language interpreters is not required; however, competency
requires:
              (1) Demonstrate proficiency in both English and the other language,

            (2) Fundamental knowledge in both languages including any specialized terms or
concepts peculiar to the program or activity,

              (3) Sensitivity to the person’s culture,

              (4) A demonstrated ability to accurately convey information in both languages.

       b. Departmental or Contract Provider employees who are utilized to interpret for the
deaf or hard-of-hearing shall meet the requirements outlined in CFOP 60-10, Chapter 3.

12.     Provision of Interpreters in a Timely Manner. Staff shall provide interpreters for
Customers and Companions who are deaf or hard-of-hearing in a timely manner in accordance
to the following standards:

       a. Non-Scheduled Interpreter Requests. For any emergency situation that is not a
scheduled appointment, staff shall make an interpreter available as soon as possible, but in no
case later than two (2) hours from the time the Customers, Companion or staff requests an
interpreter, whichever is earlier. If the situation is not an emergency, staff shall offer to
schedule an appointment (and provide an interpreter where necessary for effective
communication) as convenient to the Customer or Companion, but at least by the next business
day.

        b. Scheduled Interpreter Requests. For scheduled events, staff shall make a qualified
interpreter available at the time of the scheduled appointment. If an interpreter fails to appear
for the scheduled appointment, staff shall take whatever additional actions are necessary to
make a qualified interpreter available to the Client or Companion who is deaf or hard-of-hearing
as soon as possible, but in no case later than two (2) hours after the scheduled appointment.

13.    Other Means of Communication. Staff shall continue to try to communicate with the
Customer or Companion who is deaf or hard-of-hearing insofar as the Customer or Companion
seeks to communicate, between the time an interpreter is requested and the time an interpreter
arrives. Refer to Appendix F (In-Person Communication Etiquette), Appendix G (Interpreter
and Translation Services Poster) and Appendix H (I Speak Flash Cards) as a guide.


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        a. Language services include, as a first preference, the availability of qualified bilingual
staff that can communicate directly with Customers or Companions in their preferred language.

       b. When bilingual staff is not available, the next preference is face-to-face
interpretation provided by qualified contract or volunteer language interpreter.

       c. Telephone interpreter services should be used as a supplemental system when an
interpreter is not available, or when services are needed for an unusual or infrequently
encountered language.

      d. Sign language interpreters must be certified, unless they are a DCF employee who
has been determined qualified by an Independent Agency.

       e.   Minor children should never be used as an interpreter.

       f. The use of assistive devices (vibratory alarms) will be incorporated with relevant
services (tactile communication) for persons with multiple disabilities such as deafness and
blindness.

       g. If the individual declines the use of the free foreign language or sign language
interpreter, or other auxiliary aids, the client’s file must be noted, utilizing the Customer or
Companion Waiver For Free Communication Assistance form. (Appendix C)

14.    Identifying Language Trends. To ensure meaningful access to all Department
programs and services, each program office and contracted provider will identify language
trends by:

         a. Identifying the non-English languages that are likely to be encountered in its
programs and estimating the numbers of Limited English Proficient persons eligible for services
that are likely to be affected by its program. This can be done by reviewing census data, client
utilization data, and community’s organizations. The estimate should be used as a guide for
employee recruitment.

              (1) Informing Customers of the purpose for collecting data on race, ethnicity and
language,

              (2) Emphasizing that such data is confidential and will not be used for
discriminatory purposes,

            (3) A client does not have to provide the information if he or she chooses not to
provide such information, unless required by law,

         b. Identifying the points of contact in the program or activity where language assistance
is likely to be needed,

       c.   Identifying resources needed, location and availability of these resources, and


                                                                                                   15
        d. Reporting the identified language needs to the Office of Civil Rights or the Regional
Civil Rights Officer.

15.   Meetings/Conferences/Facilities Accessibility. The following are procedures and
minimum requirements for ensuring accessibility of meetings, conferences and seminars to
persons with sensory, speech or mobility impairments or Limited English Proficient:

      a. Facilities used for meetings, conferences and seminars will be reviewed for
accessibility by the unit sponsoring the activity in coordination with the designated ADA/Section
504 Coordinator.

        b. When meetings, conferences and seminars are scheduled, information will be
included in the advertisements, conference registration materials or meeting notices that
sensory impaired or Limited English Proficient participants will be provided with necessary
auxiliary aids or interpreters at no cost to them. The information will include the name of a
contact person and a date by which the person must request such assistance. The registration
process will include a method for determining the number and type of persons with disabilities
or Limited English Proficiency needing assistance as well as the type of personal assistance or
accommodation requested.

       c. The following provisions are required if sensory, speech, mobility impaired or Limited
English Proficient persons plan to attend the specific meeting, conference or seminar:

              (1) Certified interpreters for hearing or speech impaired persons and accessibility
to Teletype (TTY) or Telecommunications Device for Deaf (TDD) equipment. NOTE: When
telephones are provided for use by participants or residents (Customers, employees or the
public), TTYs/TDDs must be provided for participants or residents who are deaf or hard-of-
hearing.

             (2) Adequate lighting in meeting rooms so signing by interpreter can be readily
seen.

             (3) Readers or cassette recordings to enable full participation by vision impaired
persons.

             (4) Interpreters for Limited English Proficient persons.

             (5) Agenda and other conference materials translated into usable form for visually
and hearing impaired or Limited English Proficient participants.

              (6) Parking spaces clearly marked with appropriate ramps and curb cuts will be
provided for persons with disabilities.

             (7) Where parking is available on or adjacent to the site, one 96" wide space with
a 60" access aisle shall be set aside for the car of each mobility-impaired participant requesting


                                                                                                  16
it in advance of the meeting. Two accessible parking spaces may share a common access
aisle.

              (8) Where parking is not available on or adjacent to the site, valet parking or other
alternative accommodations for mobility-impaired participants will be provided.

              (9) Entrance ramps will be available and appropriate (36" wide or wider, level with
adjacent surface and a manageable slope or incline of no more than one-inch rise per foot,
1:12).
              (10) Meeting rooms will be all on one level or capable of being reached by
elevators or ramps that can be independently traversed by a mobility-impaired participant.

             (11) Stages, platforms, etc., to be used by persons in wheelchairs will be
accessible by ramps or lifts.

            (12) Seating arrangements for persons in wheelchairs will be adapted to integrate
persons who are mobility impaired rather than to isolate them on the group’s perimeter.

              (13) Sufficient accessible guestrooms (at the same rate as guestrooms for other
participants) will be located in the facility where meeting, etc., is held or in a facility housing the
other participants.

              (14) One unobstructed entrance to each facility.

              (15) Doors operable by single effort.

              (16) Door handles no more than 48" from floor.

              (17) Elevator provided if over one story:

                      (a) Sensitive safety edges provided.

                      (b) Controls no more than 48" from floor.

                      (c) Controls with Braille numbers or letters.

                      (d) Accommodates wheelchair 29" X 45".

              (18) Restrooms accessible to mobility impaired.

                      (a) Level access for each sex on each floor.

                      (b) Turn-around -space 5’ X 5’.

                      (c) Door clearance of 32".



                                                                                                      17
                       (d) Grab rails provided.

                       (e) Shelves, racks, dispensers, etc., not more than 48" for forward reach or
54 " for side reach.

                       (f) Restroom signs indicating accessibility.

              (19) Wheelchair accessible telephones.

              (20) Accessible drinking fountains with cup dispensers.

              (21) Audible and visible fire alarms.

16.    Notification. The Department’s Non-discrimination Policy, Limited English Proficient
and Hearing-Impaired posters will be displayed in buildings’ main entrances, lobby areas,
waiting areas, and on bulletin boards.

       a. The name, telephone number, and TDD number for the ADA/Section 504
Coordinator will be listed on the hearing-impaired poster to assure accessible services to
Customers and Companions. Descriptive information on the availability of auxiliary aids and
services to persons requiring assisting devices or aids will be included in announcements
related to meetings, seminars, workshops and conferences, as well as to services offered by
the Department and its Contracted Service Providers

      b. Staff shall be notified of all changes/updates to Departmental operating procedures,
Auxiliary Aids and Service Plans, within sixty days of such changes.

17.    Training. Training is essential to the on-going success of providing Auxiliary Aid/Service
to persons with disabilities, deaf or hard-of-hearing, or those who are Limited English Proficient.

         a. New employee orientation will include training on CFOP 60-10, Chapters 3 and 4,
Title II of the Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act
of 1973.

        b. All staff will receive training annually on how to provide assistance to persons with
disabilities and who are Limited English Proficient Customers and Companions in obtaining
assisting devices and/or aids, or other reasonable accommodations. This training is mandatory
and will be tracked. Training will include:

              (1) Procedures for serving Customers and Companions who are hearing-
impaired, sight-impaired, mobility impaired, and Limited English Proficient.

             (2) Awareness of deaf or hard-of-hearing; speech impairments; sight impairments
and blindness; reading impairments and dyslexia; and mobility impairments.

              (3) Communication options available.


                                                                                                     18
              (4) How to provide reasonable accommodations for certified Customers and
potential Customers, i.e., how to access or purchase auxiliary aids, interpreter services and
physical modifications.

             (5) Requirements for making meetings, conferences and services accessible.

              (6) Awareness of the Auxiliary Aids and Service Plan, including how to access
the Plan for reference.

18.    Compliance Monitoring. Monitoring will be conducted to assess the Department’s and
its Contracted Client Services Providers and their subcontractors’ compliance with providing
services to persons who are deaf or hard-of-hearing and who are Limited English Proficient.
These monitorings may be conducted on-site or through desk reviews.

19.     Compliance Review. Reviews will be conducted to ensure compliance with all civil
rights regulations as they apply to the Department, its Contracted Providers and their
subcontractors. These reviews will be conducted on-site and may address multiple issues (full
scope review) or may address fewer issues (limited scope review).

20.   Documentation/Record Retention.

      a. Records relating to the Auxiliary Aids and Service Plan, such as the Customer/
Companion Communication Assessment and Auxiliary Aid/Service Record form, and the
Customer Feedback form shall be forwarded to the Regional/Institutional ADA/Section 504
Coordinator.

                (1) Each local office shall retain the original document of the
Customer/Companion Communication Assessment and Auxiliary Aid/Service Record form in
the client’s file.

      b. All final requests for accommodations, along with relevant documentation, will be
forwarded to the designated ADA/Section 504 Coordinator.

21.   Acknowledgement.

I have reviewed this Auxiliary Aids and Service Plan for Persons with Disabilities and Limited
English Proficiency, and will ensure that all necessary and appropriate steps are taken to inform
and educate staff of this plan and its implementation.

SIGNATURE ON FILE

_________________________________                      ________________________
Barbara Palmer                                         Date
Assistant Secretary for Administration



                                                                                                19
              APPENDIX A
STATEWIDE ADA/SECTION 504 COORDINATORS




                                         20
                                         APPENDIX A
                              STATEWIDE ADA/SECTION 504 COORDINATORS

                           Carolyn Dudley, Assistant Staff Director for Civil Rights
              1317 Winewood Boulevard – Building 1, Room 110 – Tallahassee, Florida 32399-0700
             Phone: 850-487-1901 Work Cell: 850-445-6704 Fax: 850-921-8470 TDD: 850-922-9220
          Location                  Civil Rights                  Contact                      Mailing address
                                                               Information1
       Headquarters            Pamela Thornton             P: 850-717-4567            Same as above, Room 116
                                                           C: 850-294-6037
     Northwest Region          Juan Cox                    P: 850-717-4565            Same as above, Room 111
                                                           C: 850-228-3589

Florida State Hospital         Aldrin Sanders              P: 850-717-4566            Same as above, Room 108
                                                           C: 850-294-7032

     Northeast Region          Richard Valentine           P: 904-723-2097            5920 Arlington Express Way
          Includes                                         C: 904-626-0945            Roberts Building, Room 216-L
     Northeast Florida                                     F: 904-723-2144            Jacksonville, Florida 32211
      State Hospital
              &
       North Florida
      Evaluation and
     Treatment Center

     Suncoast Region           Sharon Pimley-Fong          P: 813-558-5656            9393 North Florida Ave., #1204
                                                           C: 813-523-2352            Tampa, Florida 33612
                                                           F: 813-375-3911

      Central Region           Pamela Phillips             P: 407-317-7552            400 W. Robinson St., #S-936D
                                                           C: 407-489-2038            Orlando, Florida 32801-1782
                                                           F: 407-245-0572

     Southeast Region          Caroline Johnson            P: 561-837-5538            111 S. Sapodilla Ave., #309-F
                                                           C: 561-718-4378            West Palm Beach, Florida 33401
                                                           F: 561-837-5563
                                                           TDD: 561-650-6823
                                                                                                 nd
     Southern Region           Roosevelt Johnson           P: 305-377-5219            401 NW 2 Avenue, #S-122
                                                           C: 786-385-2008            Miami, Florida 33128
                                                           F: 305-377-7563




1
    P = Phone, C = Cell, F= Fax, TDD = Telecommunication Device for Persons who are deaf or hard-of-hearing.

                                                                                                                       21
       APPENDIX B
SINGLE POINTS OF CONTACT




                           22
                                      HEADQUARTERS


     PROGRAM/OFFICE                    NAME          CONTACT INFORMATION

      Human Resources              Pamela Thornton      P: 850-717-4567
      Office of Civil Rights                            C: 850-294-6037
  Office of Inspector General        Lynita Bell        P: 850-717-4164
       Appeal Hearings                                  F: 850-488-1428
Office of Information Technology     April Cauley       P:850-487-0270
    Services - Administrative                           F:850-487-8173
             Services
        Same as above               Fred Hudson         P: 850-487-8161




                                                                           23
                                             NORTHWEST REGION

  Region Administration
   Program        Name              Telephone         Address           City      State      Zip
                                                               th
                                                   500 West 11      Panama
ALL                Vicki Abrams     850-872-7648   Street           City           FL       32401
                                                   2383 Phillips
ALL                Jeanna Olson     850-921-8269   Road             Tallahassee    FL       32308
                                                   2383 Phillips
ACCESS             Denise Parker    850-487-4291   Road             Tallahassee    FL       32308
                                                   2383 Phillips
Child Care         Jeanne Martin    850-922-6454   Road             Tallahassee    FL       32308
                   JoShonda                        2383 Phillips
Adult Services     Guerrier         850-921-4862   Road             Tallahassee    FL       32308
                                                   2383 Phillips
Family Safety      Melissa Sidoti   850-921-3015   Road             Tallahassee    FL       32308
                   Frances                         2383 Phillips
Support Services   Provost          850-487-2297   Road             Tallahassee    FL       32308
QI/Perform         Rose Marie                      2383 Phillips
Analysis           Worley           850-921-0052   Road             Tallahassee    Fl       32308
                                                   2383 Phillips
Budget             David Daniels    850-922-2786   Road             Tallahassee    Fl       32308
Contract                                           2383 Phillips
Adminstration      Darlene See      850-487-2298   Road             Tallahassee    Fl       32308
                                                   1317 Winewood
                                                   Blvd, Bldg 2,
Communications     Barbara Ash      850-413-0772   Suite 300        Tallahassee    Fl     32399-0700
                                                   2383 Phillips
Human Resource     Ann Schulte      850-487-1033   Road             Tallahassee    FL       32308
                                                   1317 Winewood
Background         Shereka                         Blvd, Bldg 2,
Screening          Korokous         850-487-3590   Suite 300        Tallahassee    Fl     32399-0700
Reg Child Legal                                    2383 Phillips
Service            Joye Clayton     850-410-1760   Road             Tallahassee    FL       32308
Information        Barbara                         2383 Phillips
Systems            McCollough       850-488-7456   Road             Tallahassee    FL       32308
Substance Abuse    Ellen                           2383 Phillips    Panama
& Mental Health    Fitzgibbons      850-488-2419   Road             City           FL       32308

Circuit 1
   Program            Name          Telephone         Address          City       State      Zip
                                                   160
                                                   Governmental
                   Janice                          Center, Suite
ALL                Thomas           850-595-8210   611              Pensacola      FL       32502
                                                   160
                                                   Governmental
                                                   Center, Suite
ALL                Lisa Carden      850-595-8216   611              Pensacola      Fl       32502
                   Sheree
                   Triplett-                       8190 Pensacola
ACCESS             Roberts          850-494-5880   Boulevard        Pensacola      FL       32502



                                                                                                       24
                   Beckie           850-833-3800   151 Eglin Pkwy    Ft. Walton
ACCESS             Williams         ext 104        NE Suite A        Bch           FL        32548
                   Beckie           850-833-3800   450 –G            Ft. Walton
ACCESS             Williams         ext 104        Racetrack Rd      Bch           FL        32548
Adult Protective                                   8190 Pensacola
Service            Carl Martin      850-494-5768   Boulevard         Pensacola     FL        32502
Adult Protective                                   330 W James
Service            Tom Watts        850-689-7739   Lee Blvd          Crestview     FL        32536
                                                   160
                                                   Governmental
                   Pam                             Center
Family Safety      Anderson         850-595-0535    Suite 607        Pensacola     FL        32502
                                                   3401 North 12th
                   Pam                             Ave
Family Safety      Anderson         850-595-0535   Gulf Coast Kids   Pensacola     FL        32503
                                                   6557 Caroline
Family Safety      Tina Cain        850-626-3063   Street            Milton        FL        32570
                                                   5643 North
                                                   Stewart St
                   Tamara                          (Santa Rosa
Family Safety      Tallmadge        850-983-4447   Kids              Milton        Fl        32570
                                                   8748 Ortega
Family Safety      Pete Gallas      850-936-6162   Park Drive        Navarre       FL        32566
                   Donna            850-833-9237   401 McEwen
Family Safety      Parrish          Ext 284        Drive             Niceville     FL        32578
                                                   330 W James
Family Safety      T. David Stout   850-689-7779   Lee Blvd          Crestview     FL        32536
                   Carolyn                         79 North Davis    DeFuniak
Family Safety      Henderson        850-892-8663   Lane              Springs       FL        32433
                                                   151 Eglin
                   Teresa           850-833-3800   Parkway NE        Ft. Walton
Family Safety      Gomez            ext 102        Suite A           Beach         FL        32458
                                                   160
                                                   Governmental
Substance Abuse    J. Paul                         Center, 7th
& Mental Health    Rollings         850-595-8366   Floor             Pensacola     FL        32502
                                                   160
                   Kaylette                        Governmental
Legal              George           850-595-8057   Center            Pensacola     FL        32502
Child Legal                                        160
Services           Karen Jordan     850-595-8230   Governmental      Pensacola     FL        32502

  Circuit 2
  Program              Name          Telephone        Address             City     State        Zip
                                                               th
                                                    500 West 11
ALL                Vicki Abrams     850-872-7648    Street           Panama City        FL     32401
ACCESS,                                             1940 Nh
Family Safety,                                      Monroe Street
Adult Services     Traci Leavine    850-488-9217    Suite 80         Tallahassee        FL   32399-0714
                                                    1958-A
                                                    Commonwealth
ACCESS             Robyn Gordon     850-488-0683    Lane             Tallahassee        FL     32303



                                                                                                          25
                                                    1958-A
                                                    Commonwealth
ACCESS             Darlene King      850-488-9803   Lane              Tallahassee      FL     32303
                                                    2810 Sharer
ACCESS             Marsha Allen      850-414-8095   Road, # 24        Tallahassee      FL     32312
                                                    185 East
ACCESS             Annie Jo Martin   850-342-0039   Walnut Street     Monticello       FL     32344
                                                    6 South Key
ACCESS             Tonja Smith       850-627-7666   Street            Quincy           Fl     32351
                                                    1958-A
                                                    Commonwealth
Kidcare            Darlene King      850-488-9803   Lane              Tallahassee      FL     32303
Adult Protective                                    2383 Phillips
Services           Danny Black       850-488-0160   Road              Tallahassee      FL     32308
Adult Protective   Walt                             1236 Azalea
Services           Jaudzimas         850-663-7508   Circle            Chattahoochee    FL     32324
                                                    305-A West
                   Letitia                          Crawford
Family Safety      McClellan         850-627-1292   Street            Quincy           FL     32351
Family Safety      Adream Stuger     850-926-0024   69 High Drive     Crawfordville    FL
                                                    1000 West
                                                    Tharpe Street,
Family Safety      Necia Little      850-488-0500   Suite 15          Tallahassee      FL     32303
Substance
Abuse & Mental                       850-488-2419   2383 Phillips
Health             Gail Covan        ext 1061       Road              Tallahassee      FL     32308
                   Rebecca                          2383 Phillips
Legal              Kapusta           850-488-4310   Road              Tallahassee      FL     32308
                                                    1000 West
Child Legal                                         Tharpe Street,
Services           Michael Lee       850-922-5231   Suite 15          Tallahassee      FL     32303

  Circuit 14
  Program              Name           Telephone       Address              City       State    Zip
                                                                 th
                                                    500 West 11
ALL                Vicki Abrams      850-872-7648   Street            Panama City      FL     32401
                                                    500 West 11th
ALL                Courtney Peel     850-872-7648   Street            Panama City      FL     32401
                   Julie Mount
                   Alice Rogers                     500 West 11th
ACCESS             (B/U)             850-872-7648   Street            Panama City      FL     32401
                   Joanne
                   Kennedy                          407 Reid
ACCESS             Edwina Matlock    850-229-6854   Street            Port St. Joe     FL     32456
                   Nancy Riley                      117 South
                   Dawn Longo                       Waukesha
ACCESS             (B/U)             850-547-8530   Street            Bonifay          FL     32425
                   Vonsenita
                   Tranquille
                   Joan Sutton                      4743-B Hwy
ACCESS             (B/U)             850-482-1249   90                Marianna         FL     32448




                                                                                                      26
                   Sheron
                   Johnson
Adult Protective   Adam Hogberg                     500 West 11th
Svcs               (B/U)             850-872-4830   Street              Panama City    FL   32401
                   Jerri Todd
Adult Protective   Edwina Matlock                   407 Reid
Svcs               (B/U)             850-229-6854   Street              Port St. Joe   FL   32456
                   Michelle Green
Adult Protective   Sandra                           4481 Clinton
Svcs               Register (B/U)    850718-0529    Street              Marianna       Fl   32446
                   Sally Bruner                     117 South
Adult Protective   Dawn Longo                       Waukesha
Svcs               (B/U)             850-547-8530   Street              Bonifay        Fl   32425
                   Debra Stem                       500 West 11th
Family Safety      Pat Reid (B/U)    850-872-7600   Street              Panama City    FL   32401
                   Kandace Norris
                   Michael                          210 East 11
Family Safety      Guilfoye (B/U)    850-872-7600   Street              Panama City    FL   32401
                   Joanne
                   Kennedy
                   Edwina Matlock                   407 Reid
Family Safety      (B/U)             850-872-766    Street              Port St. Joe   Fl   32456
                   Barry Lee                        117 South
                   Lori Davis                       Waukesha
Family Safety      (B/U)             850-547-8544   Street              Bonifay        Fl   32425
                   Steven Howard
                   Kelly Faircloth                  4481 Clinton
Family Safety      (B/U)             850-718-0527   Street              Marianna       Fl   32446
                   Michael
Substance          VanBebber
Abuse & Mental     Chuck Stevens                    500 West 11th
Health             (B/U)             850-872-7644   Street              Panama City    FL   32401
                                                                   th
                   Elizabeth T                      500 West 11                             32401
Client Relations   Ceasar            850-872-7648   Street              Panama City    FL
                   Jason
                   Kesterman
Child Care         Brenda                           500 West 11th
Licensing          Matteson (B/U)    850-872-4440   Street              Panama City    FL   32401
                   Diane M Moore
Child Legal        Rachael                          500 West 11th
Services           Pascual (B/U)     850-872-7670   Street              Panama City    Fl   32401
                   Kelli Brooks                     117 South
Child Legal        Casey Barron                     Waukesha
Services           (B/U)             850-547-8544   Street              Bonifay        FL   32425
                   Christina
                   Pumphrey
Child Legal        Kelly Faircloth                  4481 Clinton
Services           (B/U)             850-718-0525   Street              Marianna       FL   32446




                                                                                                    27
                                            NORTHEAST REGION

Circuits 3 & 8
     Address             City       State    Zip       County          Contact           Title       Telephone
ACCESS
                                                                                    Operation
1000 NE 16th                                                                        Program          352-955-
Avenue, Bldg J       Gainesville     FL     32609   Alachua           Steve White   Administrator    5397
1250 Andrews                                                          Dawn          ESSS             904-964-
Circle               Starke          FL     32091   Bradford          Harper        Supervisor       1501
                                                                                    Operation
1389 US Hwy 90,                                                                     Program          386-754-
Suite 110            Lake City       FL     32055   Columbia          Karen Page    Administrator    1015
                                                                      Debbie        ESSS             352-493-
124 N. Main Street   Chiefland       FL     32626   Levy              Castro        Supervisor       6058
757 SW Range                                                                        ESSS             850-973-
Street               Madison         FL     32340   Madison           Bonita Hart   Supervisor       5090
501 Demorest                                                          Norman        ESSS             386-362-
Street               Live Oak        FL     32064   Suwannee          Crawford      Supervisor       7771
FAMILY SAFETY
                                                                                    Operations
1000 NE 16th                                                          Lee           Program          352-955-
Avenue, Bldg G       Gainesville     FL     32609   Alachua           Manchester    Administrator    5061
1250 Andrews                                                          Tim                            904-964-
Circle               Starke          FL     32091   Bradford          Trometer      CPI Supervisor   1523
                                                                                    Operation
1389 US Hwy 90,                                                                     Program          386-758-
Suite 110            Lake City       FL     32055   Columbia          Lori Walker   Administrator    0495
                                                                                                     352-493-
124 N. Main Street   Chiefland       FL     32626   Levy              Carol Smith   CPI Supervisor   6733
                                                                                                     352-493-
                                                                      Steve                          6733 ext
124 N. Main Street   Chiefland       FL     32626   Gilchrist/Dixie   Lampros       CPI Supervisor   140
757 SW Range                                                          Renna                          850-973-
Street               Madison         FL     32340   Madison           Brock         CPI Supervisor   1506
501 Demorest                                                          Julia                          386-362-
Street               Live Oak        FL     32064   Suwannee          Johnson       CPI Supervisor   7874
ADULT SERVICES
                                                                                    Operation
1730 NE 31st                                                                        Program          352-955-
Avenue, Bldg 3       Gainesville     FL     32609   Alachua           Mary Stover   Administrator    3251
501 SE Demorest                                                                     HSP Specialist   386-364-
Street               Live Oak        FL     32064   Suwannee          Carter Bass   I                5814
1250 Andrews                                                                                         904-964-
Circle               Starke          FL     32091   Bradford          Carl Rich     API Supervisor   1588
CHILDREN'S LEGAL SERVICES
921 N. Davis Street,                                                  George        Regional         3l86-238-
Bldg. B, Suite 160   Jacksonville    FL     32209   Duval             Beckwith      Director         4766
1000 NE 16th                                                          Kelsey        Managing         352-955-
Avenue, Bldg G       Gainesville     FL     32609   Alachua           Burnette      Attorney         6297
1250 Andrews                                                          Jessica                        904-964-
Circle               Starke          FL     32091   Bradford          Melnik        Sr. Attorney     1556



                                                                                                                 28
1389 US Hwy 90,                                        Joye            Supervising      386-758-
Suite 110         Lake City    FL   32055   Columbia   Clayton         Attorney         1438
                                                       Francine        Supervising      352-213-
124 N. Main Street Chiefland   FL 32626     Levy       Turney          Attorney         9061
757 SW Range                                           David                            850-973-
Street             Madison     FL 32340     Madison    Rothamer        Sr. Attorney     1511
SUBSTANCE ABUSE & MENTAL HEALTH
1730 NE 31st                                           Christina St.   Program          352-334-
Avenue, Bldg 1     Gainesville FL 32609     Alachua    Clair           Supervisor       0731
LEGAL SERVICES
                                                       Lucy            Assistant
1621 NE Waldo                                          Goddard-        Regional         352-955-
Road, Bldg 3     Gainesville   FL   32609   Alachua    Teel            Counsel          5022
CHILD CARE LICENSURE
                                                                       Family Safety
1389 US Hwy 90,                                        Sha'Leda        Counselor        386-758-
Suite 110       Lake City      FL   32055   Columbia   Mirra           Supervisor       1510
INFORMATION SYSTEM
1000 NE 16th                                           Luis            System Project   386-947-
Avenue, Bldg G  Gainesville    FL   32609   Alachua    Gavilanes       Admin            4040




                                                                                                   29
Circuit 4
      Address             City        State   Zip     County      Contact             Title        Telephone
ACCESS
1845 Town Center                                               Mary Dacey         ESS Specialist   904-541-
Blvd., Suite 225       Orange Park      FL    32003   Clay     (Primary)          Supervisor       3690
1845 Town Center                                               Hallie Istre       ESS Specialist   904-541-
Blvd., Suite 225       Orange Park      FL    32003   Clay     (Back-up)          Supervisor       3734
                                                               Thomas
5000-1 Norwood                                                 Gundersen          ESS Specialist   904-
Avenue                 Jacksonville     FL    32208   Duval    (Primary)          Supervisor       9241614
5000-1 Norwood                                                 Angela Williams    ESS Specialist   904-924-
Avenue                 Jacksonville     FL    32208   Duval    (Back-up           Supervisor       1709
3740 Beach Blvd.,                                              Kevin Jolly        ESS Specialist   904-346-
suite 3720             Jacksonville     FL    32207   Duval    (Primary)          Supervisor       5028
3740 Beach Blvd.,                                              Joseph Negron      ESS Specialist   904-346-
suite 3720             Jacksonville     FL    32207   Duval    (Back-up)          Supervisor       5033
                                                                                  Operations
5920 Arlington                                                 Paul Ward          Mgt.             904-727-
Expressway             Jacksonville     FL    32211   Duval    (Primary)          Consultant       6567
5920 Arlington                                                 Jeb Stewart        ESS Specialist   904-723-
Expressway             Jacksonville     FL    32211   Duval    (Back-up)          Supervisor       2153
                                                                                  Operations
4080 Woodcock                                                                     Mgt.             904-424-
Drive, Suite 200       Jacksonville     FL    32207   Duval    Rodney Gillis      Consultant       6651
921 N. Davis Street,                                                              ESS Specialist   907-23-
Bldg B                 Jacksonville     FL    32209   Duval    Cathy Alston       Supervisor       5394
                                                               Thomas             ESS Specialist   904-
655 W 8th Street       Jacksonville     FL    32209   Duval    Gundersen          Supervisor       9241614
                                                               Cynthia
463688 State Road                                              Benjamin           ESS Specialist   904-548-
200, Suite 3           Yulee            FL    32097   Nassau   (Primary)          Supervisor       9301
463688 State Road                                              Nicole Romines     ESS Specialist   904-542-
200, Suite 3           Yulee            FL    32097   Nassau   (Back-up)          Supervisor       9305
FAMILY SAFETY
                                                                                  Operations
1845 Town Center                                                                  Program          904-370-
Blvd., Suite 225       Orange Park      FL    32003   Clay     Patricia Medlock   Administrator    4821
                                                                                  Operations
921 N. Davis Street,                                                              Program          904-219-
Bldg. B, Suite 360     Jacksonville     FL    32209   Duval    Paul Kellam        Administrator    4149
                                                                                  Operations
921 N. Davis Street,                                                              Program          904-370-
Bldg. B, Suite 315     Jacksonville     FL    32209   Duval    Sharon Brownlee    Administrator    4823
                                                                                  Operations
921 N. Davis Street,                                                              Program          904-370-
Bldg. B, Suite 380     Jacksonville     FL    32209   Duval    Patricia Medlock   Administrator    4821
                                                                                  Operations
5920 Arlington                                                                    Program          904-219-
Expressway             Jacksonville     FL    32211   Duval    Paul Kellam        Administrator    4149
                                                                                  Operations
                                                                                  Program          904-370-
3733 University West   Jacksonville     FL    32217   Duval    Sharon Brownlee    Administrator    4823
                                                                                  Operations
463688 State Road                                                                 Program          904-370-
200, Suite 3           Yulee            FL    32097   Nassau   Sharon Brownlee    Administrator    4823

                                                                                                         30
   ADULT SERVICES
                                                                                         Operations
   1845 Town Center                                                                      Program         904-237-
   Blvd., Suite 225        Orange Park      FL    32003   Clay      Charles Johnson      Administrator   0387
                                                                                         Operations
   5920 Arlington                                                                        Program         904-237-
   Expressway           Jacksonville FL           32211   Duval     Charles Johnson      Administrator   0387
   CHILDREN'S LEGAL SERVICES
   921 N. Davis Street,                                                                  Regional        386-238-
   Bldg. B, Suite 160   Jacksonville FL           32209   Duval     George Beckwith      Director        4766
   921 N. Davis Street,                                                                  Managing        904-359-
   Bldg. B, Suite 160   Jacksonville FL           32209   Duval     Lisa Steely          Attorney        2537
   SUBSTANCE ABUSE & MENTAL HEALTH
   5920 Arlington                                                                        Program         904-723-
   Expressway           Jacksonville FL           32211   Duval     Cindy Vallely        Supervisor      2134
   LEGAL SERVICES
   5920 Arlington                                                                        Region Chief    904-723-
   Expressway           Jacksonville FL           32211   Duval     David Tucker         Legal Counsel   2172
   CHILD CARE LICENSURE
                                                                                         Safety
   5920 Arlington                                                   Pamela               Program         904-723-
   Expressway           Jacksonville        FL    32211   Duval     Buckham              Manager         5319
   INFORMATION SYSTEM
   5920 Arlington                                                                        IT              907-723-
   Expressway           Jacksonville        FL    32211   Duval     Paula Workman        Administrator   2178
   North Florida Customer Call Center
   4080 Woodcock                                                                         Program         904-924-
   Drive, Suite 200     Jacksonville        FL    32207   Duval     Roberta Zipperer     Administrator   3990


   Circuit 7
                                                                  Count
          Address                   City         State     Zip      y             Name         Title     Telephone
ACCESS
                                                                            Dawn                         386-226-
105 S. Bacher Street            Bunnell           FL      32110   Flagler   Green           Supervisor   3378
                                                                            Lisa                         386-329-
600 College Road                Palatka           FL      32177   Putnam    Larrivee        Supervisor   3640
                                                                  St.       Christi                      904-824-
1955 South U.S. 1               St. Augustine     FL      32086   Johns     Bellamy         Supervisor   7374
                                                                            Dawn                         386-226-
1691 Providence Blvd            Deltona           FL      32725   Volusia   Green           Supervisor   3378
                                                                            Dawn                         386-226-
1350 S. Woodland Blvd           Deland            FL      32724   Volusia   Green           Supervisor   3378
                                                                            Dawn                         386-226-
210 N. Palmetto Avenue          Daytona Beach     FL      32114   Volusia   Green           Supervisor   3378
210 N. Palmetto Avenue, Suite                                               Carolyn                      386-238-
336 (Kid Care)                  Daytona Beach     FL      32114   Volusia   Jackson         Supervisor   3154
210 N. Palmetto Avenue,                                                     Jacqueline                   386-238-
Suite302 (Case Maintenance)     Daytona Beach     FL      32114   Volusia   Castro          Supervisor   4696




                                                                                                                31
FAMILY SAFETY
                                                                        Charles       CPI           386-586-
105 S. Bacher Street            Bunnell         FL   32110   Flagler    Puckett       Supervisor    2380
                                                                        George        CPI           386-329-
600 College Road                Palatka         FL   32177   Putnam     Payne         Supervisor    3518
                                                             St.        Daniel        CPI           904-797-
2155 Old Moultrie, Suite 204    St. Augustine   FL   32084   Johns      Sprague       Supervisor    8100
                                                                                      Program
                                                                                      Administra    386-822-
1344 S. Woodland Blvd           Deland          FL   32724   Volusia    Bill Boyd     tor           6161
210 N. Palmetto Avenue,         Daytona                                 Christine     CPI           386-254-
Suite 242                       Beach           FL   32114   Volusia    Henegar       Supervisor    3966
ADULT SERVICES
                                                                                      API           386-437-
105 S. Bacher Street            Bunnell         FL   32110   Flagler    Judy Palaia   Supervisor    8226
                                                                                      Program
                                                                                      Administra    386-736-
1350 S. Woodland Blvd           Deland          FL   32724   Volusia    Tony Leo      tor           5204
210 N. Palmetto Avenue,         Daytona                                 Trinica       API           386-238-
Suite 144                       Beach           FL   32114   Volusia    Huger         Supervisor    4691
CHILDREN'S LEGAL
SERVICES
210 N. Palmetto Avenue,         Daytona                                 George        Region        386-238-
Suite 412                       Beach           FL   32114   Volusia    Beckwith      Director      4766
210 N. Palmetto Avenue,         Daytona                                 Annette       Managing      386-323-
Suite 412                       Beach           FL   32114   Volusia    Pitts         Attorney      2640
                                                                        Annette       Managing      386-323-
1350 S. Woodland Blvd           Deland          FL   32724   Volusia    Pitts         Attorney      2640
                                                                        Annette       Managing      386-323-
600 College Road                Palatka         FL   32177   Putnam     Pitts         Attorney      2640
SUBSTANCE ABUSE &
MENTAL HEALTH
                                                                                       Sr. Human
                                Daytona                                  Debra         Svcs Prog     386-254-
210 N. Palmetto Avenue          Beach           FL   32114    Volusia    Rhodes        Spec          3732
LEGAL SERVICES
210 N. Palmetto Avenue, Suite   Daytona                                  Patricia      Admin         386-238-
430-I                           Beach           FL   32114    Volusia    Corley        Assistant     3130
CHILD CARE LICENSURE
                                                                                       Mgt.
                                Daytona                                  Freneau       Review        386-947-
210 N. Palmetto Avenue          Beach           FL   32114    Volusia    Surguine      Specialist    4052
                                                                                       Mgt.
                                                                         Freneau       Review        386-947-
1360 S. Woodland Blvd           Deland          FL   32724    Volusia    Surguine      Specialist    4052
                                                                                       Mgt.
                                                                         Freneau       Review        386-947-
600 College Road                Palatka         FL   32177    Putnam     Surguine      Specialist    4052
INFORMATION SYSTEM
                                                                                       System
210 N. Palmetto Avenue, Suite   Daytona                                  Luis          Project       386-947-
330                             Beach           FL   32114    Volusia    Gavilanes     Admin         4040


                                                                                                                32
                                            CENTRAL REGION

   REGION
Service Center             Address                       Program            Contact Information
Hurston/Robinson Street    400 W. Robinson Street        Legal/             Carol Santiago
                           Orlando #S1129                Administration     Secretary
                           Assistive Listening Device                       407-317-7000x7054
Hurston/Robinson Street    400 W. Robinson Street        API                Sherry Anderson
Program Office             Orlando #S930                 Program Office     Program Manager
                                                                            407-367-8721 (cell)
Hurston/Robinson Street    400 W. Robinson Street        Family Safety      Kristen Puckett
Program Office             Orlando #S930                 Program Office     Program Manager
                                                                            407-271-2666 (cell)
Hurston/Robinson Street    400 W. Robinson Street        HR/Background      Maria Nistri
                           Orlando #S936                 Screening          Program Manager
                                                                            321-239-6504 (cell)
    CIRCUIT 9
Service Center            Address                       Program           Contact Information
Hurston/Robinson Street   400 W. Robinson Street        Administration    Dawn Murray
                          Orlando #S1129                                  Operations Administrator
                          Assistive Listening Device                      407-721-9604 (cell)
Child Advocacy Center     601 W. Michigan Street        CPI               Katie Guemple
                          Orlando                                         CPI Supervisor
                          Assistive Listening Device                      407-398-4438 (cell)
Saratoga                  400 W. Robinson Street        CPI               John Hammett
                          Orlando #N208                                   Program Administrator
                          Assistive Listening Device                      407-873-1549 (cell)
Saratoga                  400 W. Robinson Street        CCL               Richard Forrester
                          Orlando #N201                                   Program Manager
                                                                          407-443-3809 (cell)
Saratoga                  400 W. Robinson Street.       API               Ila Napier
                          Orlando #N200                                   Program Administrator
                          Assistive Listening Device                      407-716-1410 (cell)
Kissimmee                 1507 N. John Young            ACCESS            Evaristo Rosario
                          Parkway Kissimmee                               Program Administrator
                          Assistive Listening Device                      407-401-2522 (cell)
Kissimmee                 1507 N. John Young            CPI               Vacant
                          Parkway Kissimmee                               Program Administrator
                          Assistive Listening Device                      407-       (cell)
Kissimmee                 1507 N. John Young            API               Vickram Thakur
                          Parkway Kissimmee                               Supervisor
                          Assistive Listening Device                      407-760-0301 (cell)
Hurston/Robinson Street   400 W. Robinson Street        SAMH              Carolann Duncan
                          Suite #S1106, Orlando                           Program Supervisor
                                                                          407-222-2257 (cell)
Pine Hills                609 N. Powers Drive           CPI               Leland King
                          Suite #364, Orlando                             Program Administrator
                          Assistive Listening Device                      407-913-5507 (cell)
Hurston/Robinson Street   400 W. Robinson St.           CPI               Sarah Lawrence
                          #S812, Orlando                                  Program Administrator
                          Assistive Listening Device                      407-721-0283 (cell)




                                                                                                     33
Pine Hills                 6218 W. Colonial Drive        ACCESS           Rodrigue Baly
                           Suite #240, Orlando                            Supervisor
                           Assistive Listening Device                     407-461-0338 (cell)
    CIRCUIT 18
Service Center              Address                      Program          Contact Information
Rockledge                   375 Commerce Parkway         Administration   Phebe Powell
                            Suite #202, Rockledge                         Operations Manager
                                                                          407-409-0050 (cell)
Sanford                     2674 S. Orlando Dr.          ACCESS           Gail Hill-McKinney
                            Sanford                                       Program Manager
                            Assistive Listening Device                    407-716-5654 (cell)
Sanford                     2674 S. Orlando Dr.          API              Warren Houser
                            Sanford                                       Supervisor
                            Assistive Listening Device                    407-298-8340 (cell)
Rockledge                   375 Commerce Parkway         ACCESS/API/CPI   Joe Coleman
Processing Center           Suite #101, Rockledge                         Program Administrator
                            Assistive Listening Device                    321-749-5936 (cell)
Child Advocacy Center       1133 Seminole Drive          CPI              Joe Coleman
                            Rockledge                                     Program Administrator
                            Assistive Listening Device                    321-749-5936
Palm Bay                    6100 Minton Road NW          API/CPI/CLS      Robert Shea
                            Palm Bay                                      Program Administrator
                            Assistive Listening Device                    321-537-1886 (cell)
CBC Seminole                2921 S. Orlando Drive        CLS              Jamie Rivera
                            Suite #150, Sanford                           Supervising Attorney
                                                                          407-760-0066 (cell)
Cocoa Byrd Plaza            801 Dixon Boulevard          ACCESS           Myrna Shimei
                            Suite #1103, Cocoa                            Program Administrator
                            Assistive Listening Device                    321-298-5027 (cell)

   CIRCUIT 5
Service Center              Address                      Program          Contact Information
Headquarters               1601 W. Gulf Atlantic      API/CLS/CCL/CPI/    Jeanie Johnston
Processing Center          Highway Wildwood           SAMH/ACCESS         Operations Manager
                           Assistive Listening Device                     407-466-1476 (cell)
Marion County/The Cascades 1515 E. Silver Springs     ACCESS              Charles Barresi
Storefront                 Blvd. Ocala, #207                              Program Administrator
                                                                          352-303-1132 (cell)
Marion County/The Cascades 1515 E. Silver Springs        CLS              Catherine Vogel
                           Blvd. Ocala, #107                              Supervising Attorney
                                                                          352-303-1195(cell)
Marion County/The Cascades 1515 E. Silver springs     API                 Charles Bory
                           Blvd. Ocala, #101                              Supervisor
                           Assistive Listening Device                     352-303-2186 (cell)
Citrus County              2315 Highway 41            ACCESS              Charles Barresi
                           North Inverness                                Program Administrator
                           Assistive Listening Device                     352-303-1132 (cell)
Citrus County              2315 Highway 41            API                 Beth Thomas
                           North Inverness                                Supervisor
                           Assistive Listening Device                     352-302-4985 (cell)




                                                                                                  34
Marion County/The Cascades 1515 E. Silver Springs     CPI              Angelia Dietrich
                           Blvd. Ocala, #114                           Program Administrator
                           Assistive Listening Device                  352-208-2323 (cell)
Sumter County              1601 W. Gulf Atlantic      CPI              Jeanie Johnston
                           Highway Wildwood                            Operations Manager
                                                                       407-466-1476 (cell)
Lake County                1300 Duncan Dr.              ACCESS         Charles Barresi
                           Tavares                                     Program Administrator
                           Assistive Listening Device                  352-303-1132 (cell)
Lake County                1300 Duncan Dr.              CPI/API        Kimberly Grabert
                           Tavares                                     Program Administrator
                           Assistive Listening Device                  352-303-1366 (cell)
Hernando County            661 S. Broad Street          ACCESS         Charles Barresi
                           Brooksville                                 Program Administrator
                           Assistive Listening Device                  352-303-1132 (cell)
Hernando County            661 S. Broad Street          CPI            Dennis Callaghan
                           Brooksville                                 Program Administrator
                           Assistive Listening Device                  352-303-1261 (cell)
Citrus County              3700 W. Sovereign Path       ACCESS         Charles Barresi
Health Department          Lecanto                                     Program Administrator
                                                                       352-303-1132 (cell)
Citrus Memorial            208 Grace St.                ACCESS         Charles Barresi
ACCESS House               Inverness                                   Program Administrator
                                                                       352-303-1132 (cell)
Thomas E.                  1425 S. US 301               ACCESS         Charles Barresi
Langley Medical            Sumterville                                 Program Administrator
Center                                                                 352-303-1132 (cell)
Lecanto Health                2804 W. Marc Knighton      ACCESS        Charles Barresi
Dept. North                   Court, Lecanto                           Program Administrator
Campus                        Assistive Listening Device               352-303-1132 (cell)
Inverness Health              120 N. Montgomery          ACCESS        Charles Barresi
Department                    Avenue, Inverness                        Program Administrator
                              Assistive Listening Device               352-303-1132 (cell)
Crystal River Health Departme 117 NW Highway19           ACCESS        Charles Barresi
                              Crystal River,                           Program Administrator
                              Assistive Listening Device               352-303-1132 (cell)

   CIRCUIT 10
Service Center             Address                      Program        Contact Information
Headquarters               1055 US Highway 17 N         API/CPI/SAMH   Dean Beutler
                           Bartow                                      Program Administrator
                           Assistive Listening Device                  863-519-8262 (cell)
Headquarters               1055 US Highway 17 N         CLS            Mercy Hermida
                           Bartow                                      Managing Attorney
                                                                       863-697-8942 (cell)
Sebring                    1000 S. Highlands            CPI            Victor Stefanici
                           Avenue, Sebring                             Program Administrator
                           Assistive Listening Device                  863-678-4761 (cell)
Sebring                    1000 S. Highlands            API            Iola Trotter
                           Avenue, Sebring                             Supervisor
                           Assistive Listening Device                  863-860-2049 (cell)




                                                                                               35
Lake Wales                  730 Highway 60 W             ACCESS      James George
                            Lake Wales                               Program Administrator
                                                                     863-860-2551 (cell)
Lake Wales                  730 Highway 60 W             API         Iola Trotter
                            Lake Wales                               Supervisor
                            Assistive Listening Device               863-860-2049
Lake Wales                  730 Highway 60 W             CPI         Victor Stefanici
                            Lake Wales                               Program Admin.
                            Assistive Listening Device               863-678-4761 (cell)
Lakeland                    4720 Old Highway 37,         ACCESS      Novella Johnson
                            Lakeland                                 OMC
                            Assistive Listening Device               863-678-4140 (cell)
Lakeland                    4720 Old Highway 37,         CPI         Jerry Muolo
                            Lakeland                                 Program Administrator
                            Assistive Listening Device               863-860-1964 (cell)
                            3276 Highway 27 S            ACCESS      Novella Johnson
Sebring Storefront          Sebring                                  OMC
                            Assistive Listening Device               863-678-4140 (cell)
                                     th
Wauchula Storefront         1014 S. 6 Avenue             ACCESS      Novella Johnson
                            Wauchula                                 OMC
                            Assistive Listening Device               863-678-4140 (cell)

   CIRCUIT 19
Service Center              Address                      Program     Contact Information
Circuit 19 Administration   337 N. US Highway 1          Admin/CLS   Lorrene Egan
Benton Building             Ft. Pierce                               Operation Manager
                            Assistive Listening Device               772-216-3300 (cell)
Benton Building             337 N. US Highway 1          CPI         Robert McPartlan
                            Ft. Pierce                               Program Administrator
                            Assistive Listening Device               772-708-2900 (cell)
Benton Building             337 N. US Highway 1          API         Robert Stewart
                            Ft. Pierce                               Supervisor
                            Assistive Listening Device               772-577-1357 (cell)
Benton Building             337 N. US Highway 1          SAMH        George Woodley
                            Ft. Pierce                               Program Administrator
                                                                     772-201-0549 (cell)
Benton Building             337 N. US Highway 1          ACCESS      Eric Eckhardt, Supervisor
Processing Center           Ft. Pierce                               772-905-7049 (cell)
Ft. Pierce Harvest          2520 Orange Avenue           ACCESS      Eric Eckhardt
Storefront                  Ft. Pierce                               Supervisor
                            Assistive Listening Device               772-905-7049 (cell)
Martin County               1111 S. Federal Highway      ACCESS      Nicholas Cocoves
                            Suite #108, Stuart           CPI/API     Program Administrator
                            Assistive Listening Device               772-201-0547 (cell)
                                        th
Okeechobee                  1690 NW 9 Avenue             ACCESS      Gary Crawford
                            Okeechobee                   CPI/CLS     Supervisor
                            Assistive Listening Device               863-462-5726
                                     th
Harvest Food and Outreach   1306 28 Street               ACCESS      Eric Eckhardt
Center                      Vero Beach                               Supervisor
                            Assistive Listening Device               772-905-7049 (cell)
                                     th
Vero Beach                  1145 18 Place                CPI/CLS     Tim Slaven
                            Vero Beach                               Supervisor
                            Assistive Listening Device               772-216-3033 (cell)


                                                                                                 36
                                            SOUTHEAST REGION

    CIRCUIT 15
       Service Center           Address                   Program                    Contact Information

Belle Glades             2990 N. Main St           ACCESS                    Alicia Wilson, Supervisor
                                                                             561-992-1900
Belle Glades             2990 N. Main St.          ACCESS                    Claudette Edwards, Supv
                                                                             561-992-1913
Belle Glades             2990 N. Main St.          Administration            Al Royal, Program Admin
                                                                             561-992-1992
Lake Worth               4220 Lake Worth Rd        ACCESS                    Gladys Dorsett, Prog Admin
                                                                             561-963-3031
Lake Worth               4220 Lake Worth Rd        ACCESS                    Augusto Artau, OMC
                                                                             561-963-3131
Lake Worth               4220 Lake Worth Rd        ACCESS                    Maureen Pollard, Supervisor
                                                                             561-963-3098
Lake Worth/West Palm     4220 Lake Worth Rd        ACCESS                    Beverly Brinson, POA
Beach                    111 S. Sapodilla Ave                                561-202-4302 (cell)
West Palm Beach          111 S. Sapodilla Ave      ACCESS/Client             Michele Bergen, Client
                                                   Relations                 Relations
                                                                             561-837-5548
West Palm Beach          111 S. Sapodilla Ave      CLS                       Andrea Tulloch, Supervisor
                                                                             561-837-5800
West Palm Beach          111 S. Sapodilla Ave      CPI/APS Client            Cindy Lawlor, Client Relations
                                                   Relations                 561-837-5527
West Palm Beach          111 S. Sapodilla Ave      CPI                       Lynn Boughner, POA
                                                                             561-837-5305
West Palm Beach          111 S. Sapodilla Ave      CPI                       Oscar Artiles, POA
                                                                             561-837-5320
West Palm Beach          111 S. Sapodilla Ave      FS/Adult Services         Andrea Woodard, POA
                                                                             561-837-5400
West Palm Beach          111 S. Sapodilla Ave      Background Screening      Mima Lewis, GOC
                                                                             561-837-5273
West Palm Beach          111 S. Sapodilla Ave      Information Technology    Paul Bosco, Manager
                                                                             561-202-5822 (cell)
West Palm Beach          111 S. Sapodilla Ave      SAMH                      Cathy Claud, HSPD
                                                                             561-650-6831


    CIRCUIT 17
        Service Center          Address                     Program           Contact Information

Fort Lauderdale          1400 W. Commercial Blvd    ACCESS/Client             Barbie Connelly, Client
                                                    Relations                 Relations
                                                                              954-202-3338
Fort Lauderdale          1400 W. Commercial Blvd    ACCESS                    Hamilton Tesheira, POA
                                                                              954-267-2020
Fort Lauderdale          1400 W. Commercial Blvd    ACCESS                    Janice Johnson, OMC
                                                                              954-267-2080
Fort Lauderdale          1400 W. Commercial Blvd    Human Resources           Al Papa, OMC
                                                                              954-267-4029
Fort Lauderdale          1400 W. Commercial Blvd    Information Technology    Douglas Warren, Sys Proj
                                                                              954-202-3349


                                                                                                              37
Fort Lauderdale   201 W. Broward Blvd   FS/Adult Services   Maria Chiari, POA
                                                            954-713-3005
Fort Lauderdale   201 W. Broward Blvd   SAMH                Patricia Kramer, Supervisor
                                                            954-713-3024
Plantation        311 N. State Road 7   ACCESS              Deveroux McDonald, POA
                                                            954-327-5220
Plantation        311 N. State Road 7   ACCESS              Lorna Pryce, Supervisor
                                                            954-321-2720
Plantation        311 N. State Road 7   ACCESS              Raynard Morgan, OMC
                                                            954-321-2720




                                                                                          38
                                           SUNCOAST REGION


       LOCATION             ACCESS          ADULT SERVICES   FAMILY SAFETY        SAMH
CIRCUIT 6
(Pinellas & Pasco):
NORTH PINELLAS          Nancy Flanders     John Palumbo                       Jeff Watts
11351 Ulmerton Road     727-588-7061       727-588-6906                       813-558-5707
Largo, FL 33778                                                               All Locations
SOUTH PINELLAS          Donna Lytwyn
525 Mirror Lake Drive   727-552-2549
St. Petersburg, FL
33701
PASCO COUNTY            Patty Wisman       John Palumbo
9550 US Hwy19 N         727-834-3184       727-588-6906
Suite 201-A
Port Richey, FL 34668

CIRCUIT 12
(Manatee, Sarasota &
De Soto)
BRADENTON               Andrea Gillette    Rexford Morse
4210 20th St. West      941-751-8465       941-316-6130
Bradenton, Fl. 34205
SARASOTA ONE STOP       Linda M.           Rexford Morse     Lynne Johnston
1864 17th Street        Johnson            941-316-6130      941-316-6131
Sarasota, Fl. 34234     (941)316-6161
VENICE ONE STOP         Patricia Higel     Rexford Morse     Lynne Johnston
897 E. Venice Ave.      941-480-3741       941-316-6130      941-316-6131
Venice, FL 34285
ARCADIA ONE STOP        Marie Snyder       Rexford Morse     Lynne Johnston
805 N. Mills Ave.       863-993-4500       941-316-6130      941-316-6131
Arcadia, FL 33426       x122

CIRCUIT 13
(Hillsborough):
REGIONAL HQ             Ralph Overstreet   Kelly Kelley
9393 N Florida Ave      813-558-1586       813-375-3994
Tampa, FL 33612.
CASE MAINTENANCE        Fran Baylies
                        813-558-5686
TAMPA DOWNTOWN          Denise Hicks
1313 N Tampa Street     813-272-3976
Tampa, FL 33602
RUSKIN SC               Madeline Hughes
       th
201 14 Ave. SE          813-672-5318
Ruskin, FL 33570
PLANT CITY              Brenda Barker
307 N. Michigan Ave.    813-757-1646
Plant City, FL 33653




                                                                                              39
CIRCUIT 20
(Lee, Charlotte, Collier,
Hendry, Glades):
FORT MYERS ( Lee)           Kathy Spiak    Dianne Ledbetter   Michael Witak
2295 Victoria Ave.          239-344-0812   239-338-1161       239-338-1190
Ft. Myers, FL 33901
PORT CHARLOTTE              Susan Wright   Dianne Ledbetter   Michael Witak
19500 Cochran Blvd.         239-338-1326   239-338-1161       239-338-1190
Port Charlotte, FL 33948

IMMOKALEE (Collier)         Susan Wright   Dianne Ledbetter   Aaron Stitt
            th
750 South 5 Street          239-338-1326   239-338-1161       239-338-1137
Immokalee, FL 34142
NAPLES (Collier)            Susan Wright   Dianne Ledbetter   Aaron Stitt
4215 Tamiami Trail East     239-338-1326   239-338-1161       239-338-1137
Naples, FL 34112
LABELLE                     Susan Wright   Dianne Ledbetter   Aaron Stitt
(Hendry/Glades)             239-338-1326   239-338-1161       239-338-1137
485 E Cowboy Way
LaBelle, FL 33935




                                                                              40
                                       SOUTHERN REGION

Street Address      City       Zip      County       Contact       Title        Telephone
                                                     Name
ACCESS
Opa Locka Svc.      Miami      33054    Miami-Dade   Kenly         OMC I        305-993-
Ctr. 100/200 Opa                                     Franklin                   2916
Locka Blvd.
Hialeah Svc. Ctr.   Miami      33142    Miami-Dade   Ethelence     OMC I        305-637-
               th
5700 NW 37                                           Taitt                      2584
Ave., Ste 107
Case                Miami      33142    Miami-Dade   Romy          OMC I        305-637-
Maintenance                                          Martinez                   2289
               th
5700 NW 37
Ave., Ste 107
Caleb Svc. Ctr.     Miami      33142    Miami-Dade   Lisandra      OMC I        305-636-
5400 NW 22 Ave.                                      Lantigua                   2438
S-402
Jackson             Miami      33136    Miami-Dade   Elena         OMC I        305-222-
Memorial                                             Estopinan                  4113
Hospital
1611 NW 12 Ave.
ACCESS Prog.        Miami      33128    Miami-Dade   Alma Patino   SHSPS        305-377-
Office                                                                          7557
           nd
401 NW 2 Ave
Central Svc. Ctr.   Miami      33125    Miami-Dade   Luisa         OMC          305-367-
               th
1490 NW 27                                           Hernandez                  2382
Ave. #300
Miami Beach Svc     Miami      33139    Miami-Dade   Pernette      ESS          305-535-
Ctr.                Beach                            Atteloney     Supervisor   5405
945 Pennsylvania                                                                305-535-
Ave. #300                                                                       5431
Coconut Grove       Miami      33133    Miami-Dade   Barbara       PA           305-378-
Svc.                                                 Garcia                     0335
3750 South Dixie
Hwy S-209
University Svc      Miami      33165    Miami-Dade   John Roche    OMC I        305-227-
Ctr.                                                                            5201
1605 SW 107
Ave. #202-A
Quail Roost Svc.    Miami      33177    Miami-Dade   Sylvia T      OMC I        305-378-
Ctr.                                                 Hawkins                    5877
12340 Quail                                                                     305-378-
Roost Drive                                                                     5872
Florida City Svc.   Miami      33034    Miami-Dade   Bobby         ESS          305-242-
Ctr.                                                 Sanchez       Supervisor   2468
755 West Palm
Dr.
Key West Svc.       Key West   33040    Monroe       Andrea        PI           305-292-
              th
Ctr 1111-12                                          Goodwin       Supervisor   6785
Street
Marathon Svc.       Marathon            Monroe       Andrea        PI           305-292-
Ctr.                                                 Goodwin       Supervisor   6785


                                                                                            41
Street Address     City        Zip     County       Contact       Title         Telephone
                                                    Name
2796 Overseas
Hwy Ste 201
Plantation Svc  Tavernier      33070   Monroe       Andrea        PI            305-292-
Ctr                                                 Goodwin       Supervisor    6785
88539 Overseas
Hwy
FAMILY SAFETY - CPI
100 Opa Locka   Opa Locka      33054   Miami-Dade   Rosa Baez     OMC II        305-769-
Blvd.                                                                           6339
          nd
401 NW 2 Ave    Miami          33128   Miami-Dade   Dana Hines    AA II         305-377-
                                                                                7687
12195 Quail        Miami       33177   Miami-Dade   Tonya         AA II         305-234-
Roost Dr.                                           Vickers                     2294 Ext.
                                                                                300
       th
1111-12 St. 310    Key West    33040   Monroe       Andrea        PI            305-292-
                                                    Goodwin       Supervisor    6785
88539 Overseas     Tavernier   33070   Monroe       Andrea        PI            305-292-
Hwy                                                 Goodwin       Supervisor    6785
FS Program Ofc.    Miami       33128   Miami-Dade   Olga Hurst    Family        305-377-
         nd
401 NW 2 Ave.                                                     Services      5217
                                                                  Spec.
FAMILY SAFETY – CHILD CARE LICENSING
CCL             Miami       33142    Miami-Dade     Ian Fleary    FSC           305- 637-
5700 NW 37                                                        Supervisor    2978
Avenue
ADULT PROTECTION SERVICES
Adult Prog. Ofc Miami       33128    Miami-Dade     Jeff Kamp     SHSPS         305-377-
           nd
401 NW 2 Ave                                                                    5572
API             Key West    33040    Monroe         Andrea        PI            305-292-
        th
1111-12 St. 310                                     Goodwin       Supervisor    6785
API                Marathon                         Andrea        PI            305-292-
2796 Overseas                                       Goodwin       Supervisor    6785
Hwy Ste 201
API                Tavernier   33070   Monroe       Andrea        PI            305-292-
88539 Overseas                                      Goodwin       Supervisor    6785
Hwy
API                Miami               Miami-Dade   Sonya         PI            305-377-
          nd
401 NW 2 Ave.                                       McCray        Supervisor    5618
Ste S-310
API                Miami               Miami-Dade   Jamie Paul    PI            305-769-
100 Opa Locka                                                     Supervisor    6384
Blvd.
API                Miami               Miami-Dade   Patricia      Secretary     305-252-
12318 Quail                                         Palta                       4370
Roost Dr.
LEGAL
Children’s Legal   Miami       33128   Miami-Dade   Jani Singer   Sr Attorney   305-377-
Svc.                                                                            5650
          nd
401 NW 2 Ave.
Chief Legal        Miami       33128   Miami-Dade   Melissa       AA I          305- 377-
Counsel                                             Montes                      5055


                                                                                            42
Street Address    City       Zip     County       Contact       Title         Telephone
                                                  Name
            nd
401 NW 2 Ave.
REFUGEE SERVICES
        nd
401 NW 2 Ave  Miami          33128   Miami-Dade   Alexander     OPS Oper.     305-377-
                                                  Ciprian       Review        5487
                                                                Spec.
            nd
401 NW 2 Ave      Miami      33128   Miami-Dade   Andrea        GOC II        305-377-
                                                  Gordon                      5090
            nd
401 NW 2 Ave      Miami      33128   Miami-Dade   Angela        GOC II        305-377-
                                                  Hiciano                     7520
            nd
401 NW 2 Ave      Miami      33128   Miami-Dade   Ryan          GOC II        305-349-
                                                  Bernarduci                  1458
            nd
401 NW 2 Ave      Miami      33128   Miami-Dade   Maria Diaz    Secretary     305-377-
                                                                Spec          7517
SAMH
        nd
401 NW 2 Ave      Miami      33128   Miami-Dade   Joanna        OMC II        305 377-
                                                  Cardwell                    5454
       th
1111-12     Key   Key West   33040   Monroe       Joseph        HSPC II       305 293-
West                                              Laino                       6393
CONTRACT MANAGEMENT AND ADMINISTRATION
Contract        Miami    33128  Miami-Dade        Debra Kuhn    SMAS          305 377-
Management                                                                    5417
          nd
401 NW 2 Ave
Contract        Miami    33128  Miami-Dade        Yanina        Oper.         305-377-
Management                                        Menendez      Review        7651
          nd
401 NW 2 Ave                                                    Spec.
Contract        Miami    33128  Miami-Dade        Jessica       Oper.         305- 377-
Management                                        Rodriguez     Review        7650
          nd
401 NW 2 Ave                                                    Spec.
Contract        Key West 33040  Monroe            Trixie        GA I          305-292-
Management                                        Phelan                      6810
       th
1111 12 Street
Contract Admin. Miami    33128  Miami-Dade        Sonia Davis   Oper.         305-377-
          nd
401 NW 2 Ave                                                    Review        5504
                                                                Spec.
COMMUNITY AND CLIENT RELATIONS
        nd
401 NW 2 Ave  Miami       33128      Miami-Dade   Janice        OMC II        305-377-
                                                  Harris                      5055
INFORMATION SYSTEM
        nd
401 NW 2 Ave   Miami         33128   Miami-Dade   Devon         IT            305-376-
S-424                                             Brooks        Administrat   1973
                                                                or
HUMAN RESOURCES
        nd
401 NW 2 Ave Miami           33128   Miami-Dade   Ranjana       OMC II        305 377-
S-424                                             Bhandari                    1995
Background        Miami      33128   Miami Dade   Lynda         GOC-I         305-377-
Screening                                         LaCentra                    5173
         nd
401 NW 2 Ave.,




                                                                                          43
                              FLORIDA STATE HOSPITAL


  Name                 Position             Contact             Mailing address
                                          Information
Jim Warren   Assistant Administrator   850-663-7536     P.O. Box 100
             Quality Improvement                        Chattahoochee, Florida 32324
             Services




                                                                                       44
                                 NORTHEAST FLORIDA STATE HOSPITAL




 Service Site Address     City      State   Zip   County   Contact Name               Title           Telephone
                                                           Nekita Russell-   Government Operations
7487 State Road 121 S   Macclenny    FL     32063 Baker    Lee               Consultant II           904-829-6211




                                                                                                             45
                    NORTHEAST FLORIDA EVALUATION AND TREATMENT CENTER




 Service Site                                              Contact
  Address          City       State    Zip    County        Name                   Title     Telephone
                                                        Joseph                               352-375-
1200 NE 55th                                            Milligan        Resident Relations   8484 Ext
Blvd            Gainesville    FL     32641   Alachua   (Primary)       Coordinator          388
1200 NE 55th                                                                                 352-264-
Blvd            Gainesville    FL     32641   Alachua   Larry Seymore   Chaplain             8242




                                                                                                   46
                                                 APPENDIX C
                                      CUSTOMER OR COMPANION
                                   COMMUNICATION ASSESSMENT AND
                                  AUXILIARY AID AND SERVICE RECORD

*This form is completed by DCF Personnel or the Contracted Client Services Provider for each service date.
Region/Circuit/Institution:                     Program:                       Subsection:

□ Customer □ Companion                             Date:                            Time:       Case No.:
Name:
□ Deaf □ Hard-of-Hearing            □ Deaf and Low Vision or Blind □ Hard-of-Hearing and Low Vision or Blind
□ Deaf and Limited English Proficient □ Hard-of-Hearing and Limited English Proficient
□ Scheduled Appointment □ Non-Scheduled Appointment             □ No Show      Date/Time:
Name of Staff Completing Form:

Section 1: Communication Assessment
□ Initial □ Reassessment       □ Subsequent Appointment
Individual Communication Ability:

Nature, Length and Importance of Anticipated Communication Situation(s):


□ Communication Plan for Multiple or Long-Term Visits Completed          □ Not Applicable
□ Aid-Essential Communication Situation                     □ Non-Aid Essential Communication Situation
Number of Person(s) Involved with Communication:
Name(s):
Individual Health Status for Those Seeking Health Services:

Section 2: Auxiliary Aid/Service Requested and Provided
Type of Auxiliary Aid/Service Requested:

Date Requested:                                               Time Requested:
Nature of Auxiliary Aid/Service Provided:
Sign Language Interpreter: □ Certified Interpreter □ Qualified Staff □ Video Remote Interpretive Service □ Large Print
□ Assistance Filling Out Forms □ Video Relay Services □ Florida Relay □ Written Material □ CART □ Other:
Interpreter Service Status:      □ Arrival Time: _____ □ Met Expectations of Client □ Met Expectations of Staff
□ No Show        □ Cancellations
Alternative Auxiliary Aid or Service Provided, including information on CD or Floppy Diskette, Audiotape, Braille,
Large Print of Translated Materials:

Date and Time Provided:
Section 3: Additional Services Required
Was communication effective? □ Yes □ No If not, please explain why communication was not effective?



What action (s) was taken to ensure effective communication?




                                                                                                                  47
Section 4: Referral Agency Notification
Name of Referral Agency:

Date of Referral:   Information Provided regarding Auxiliary Aid or Service Need(s):

Section 5: Denial of Auxiliary Aid/Service by Department*
Reason Requested Auxiliary Aid or Service Not Provided:

Denial Determination made by Regional Director/Circuit Administrator/Hospital Administrator or Designee or the
Contracted Client Services Provider Administrator or their Designee:

Denial Date:                                                Denial Time:

*Denials should only be made for non-aid essential communication. However, staff must still ensure that effective
communication is achieved through whatever alternative means that are provided. Denial Determination can only be
made by Regional Director/Circuit Administrator/Hospital Administrator or their Designee or the Contracted Client
Services Provider Administrator or their Designee.

                                 Communication Plan for Ongoing Services
During the initial assessment, or the reassessment, if it is determined that multiple or long term visits will be
needed, a Communication Plan shall be completed. Services shall continue to be provided to Customers or
Companions, during the entire period of the Customer’s hospitalization, residency, long term treatment, or
subsequent visits. Discuss with the Customer or Companion their preferred mode of communication in each of
the following on-going communication situations and incorporate into the case plan. The following list is not
exhaustive and does not imply there are not other communication situations that may be encountered.
Refer to the instructions for further explanation.


□ Intake/Interview:
□ Medical:
□ Dental:
□ Mental Health:
□ Safety and Security:
□ Programs:
□ Off Campus trips:
□ Legal:
□ Food Service / Dietician


Signature of person completing form:                                                        Date:
Signature of Customer or Companion:                                                         Date:

                               *This form shall be maintained in the customer’s file.



                                                                                                                    48
                INSTRUCTIONS FOR CUSTOMER/COMPANION COMMUNICATION ASSESSMENT AND
                                        AUXILIARY AID AND SERVICE RECORD
The purpose of the Customer Companion Communication Assessment and Auxiliary Aid and Service Record is to
facilitate the collection and coordination of auxiliary aids and services provided to Customers or Companions who
are deaf or hard-of-hearing. It is recommended that the person or persons that have been designated to
complete the form become familiar with its contents so we can readily identify the needs of our Customers and
Companions.

HEADER:
The form must be completed for each Service Date. All information must be legible. All requested information
must be included on the form.

Indicate your Region/Circuit/Institution: For Example:
    • If you work in Pensacola, then you would enter: Northwest/Circuit 1;
    • If you work at Florida State Hospital, then you will enter: Northwest/Circuit 2/FSH. Or
    • If you are a provider in the Northwest Region you will enter: Northwest Region/Circuit Number/Provider
        name
Program:
    • For example: Family Safety, ACCESS, Mental Health, and so forth.
Subsection:
    • For example: If your Program is ACCESS, then your Subsection may be – Call Center, Food Stamps,
        Medicaid, and so forth.

You must identify if the individual being served is a Customer or a Companion.
   • A Customer is any individual seeking or receiving services from the Department or any of its’ Contracted
      Service Providers.
   • A Companion is any individual who is deaf and hard-of-hearing and communicates with the Department
      or any of its’ Contracted Service Providers on the behalf of the Customer.

Include their name, date and time of contact, and their case number or other identifier:
     • Exclude social security number, date of birth, driver’s license, etc.

Indicate if the individual is: Check one box only.
    • Deaf or Hard-of-Hearing: This is a person with a low or permanent hearing loss requiring the use of
        auxiliary aids or services.
    • Deaf and Low Vision or Blind: This is a person with any loss of vision.
    • Hard-of-Hearing and Low Vision or Blind, as described above.
    • Deaf and Limited English Proficient: This is a person who does not speak English, or has the limited ability
        to read, speak, write, or understand English.
    • Hard-of-Hearing and Limited English Proficient, as described above.

Identify if it is a scheduled appointment or if it is a non-scheduled appointment:
    • Scheduled Appointment – Must have a certified interpreter available at the time of the schedule
        appointment. If interpreter fails to appear, staff shall take whatever additional actions are necessary to
        make a certified interpreter available to the Customer or Companion as soon as possible, but in no case
        later than two (2) hours after the scheduled appointment.



                                                                                                                     49
    •   Non-Scheduled Appointment – In emergency situations an interpreter shall be made available as soon as
        possible, but in no case later than two (2) hours from the time the Customer or Companion or staff
        requests an interpreter, whichever is earlier. If the situation is not an emergency, staff shall offer to
        schedule an appointment (and provide an interpreter when necessary for effective communication) as
        convenient to the Customer or Companion, at least by the next business day.

It is very important to include the name of the staff member completing this assessment.
      • Please print or ensure your handwriting is legible.

SECTION 1: COMMUNICATION ASSESSMENT:
Initial assessment:
     • Check the box if this is an initial assessment.
     • Initial assessments are done upon first contact with the customer or companion.
Reassessment:
     • Check the box if this is a reassessment.
     • In the event communication is not effective, or if the nature of the communication changes significantly
         after the initial assessment, staff shall conduct a reassessment to determine which appropriate auxiliary
         aid or service is necessary.
     • This shall be accomplished, when possible, in consultation with the Customer or Companion.
Subsequent Appointment: Check the appropriate box.

Individual Communication Ability:
    • Always consult with the Customer or Companion when possible to determine which appropriate auxiliary
        aids and services are needed to ensure effective communication.

Nature, Length, and Importance of Anticipated Communication Situation (s):
   • The assessment shall take into account the nature, length, and importance of the communication at issue
        and anticipated communication situations.
   • This section should be completed with much detail, as this will assist in determining whether the
        communication is aid essential or non-aid essential.
   • Consult with the customer or companion where possible to determine what type of auxiliary aid or service
        is needed to ensure effective communication.
   • Use this information to assist in determining whether a communication plan is necessary.
   • You may attach additional sheets detailing this information.

Individual Health Status or Medical Concerns:
    • Do not use electronic devices or equipment that may interfere with medical or monitoring equipment or
        which may otherwise constitute a threat to any Customer’s medical condition.
    • You shall provide alternative means to effective communication and document this information in the
        medical chart or case file.

                               Complete a Communication Plan for foreseeable multiple or long-term visits.
    •   The communication plan for ongoing services is typically used in Mental Health Treatment Facilities, and
        other Direct Client Service Facilities where customers reside for long periods of time and or have
        numerous communications with personnel of varying length and complexity, which are determined as
        Aid-Essential Communication Situations.



                                                                                                                     50
    •    The term Aid-Essential Communication Situation shall mean any circumstance in which the importance,
         length, and complexity of the information being conveyed is such that the exchange of information
         between parties should be considered as Aid-Essential, meaning that the requested auxiliary aid or service
         is always provided.
    •    Communication situations will differ from program to program, therefore you will need to identify all
         situations where you will have contact with a Customer or Companion and develop the plan on how you
         will communicate with them.
    •    During follow-up visits or long term care, subsequent requests for the appropriate auxiliary aids and
         services by the Customer or Companion is not required because this is already captured in their
         communication plan.
    •    In each situation requiring an Auxiliary Aid (whether Aid-Essential or Non-Aid Essential), you must
         identify in the plan the name and title of the person responsible for ensuring the auxiliary aid is
         provided.
    •    You must also provide a description of the information being communicated to the customer or
         companion.

        Example: Type of Aid: ASL Interpreter Purpose of Aid: GED Class – Instructions on preparation for upcoming test
                        Person responsible for obtaining auxiliary aid: Jane Employee, Case Manager

    •    In the next table, you will see a list of communication situations that are included in a communication
         plan. This list is not exhaustive and does not imply there are not other communication situations that may
         be Aid-Essential in a residential setting or during long-term visits.
    •    Also, the list does not imply that each communication situation listed is Aid-Essential. Some
         communication situations may be of a Non-Aid Essential Communication Situation, therefore, the
         ultimate decision as to what measures to take rests with DCF personnel and DCF Contracted Client
         Services Providers, provided that they give primary consideration to the request of the Customer or
         Companion and the method chosen results in effective communication.

Intake/Interview:
    • During the Provision of a Customer’s rights, informed consent, or permission for treatment
    • During the Determination of eligibility for public benefits during the intake and review processes, except during
        completion of the initial Food Stamp Application
□ Medical:
    • Determination of a Customer’s medical, psychiatric, psychosocial, nutritional, and functional history or description of
        condition, ailment or injury
    • Determination and explanation of a Customer’s diagnosis or prognosis, and current condition;
    • Explanation of procedures, tests, treatment options, or surgery
    • Explanation of medications prescribed, such as dosage, instructions for how and when the medication is to be taken,
        possible side effects or food or drug interactions
    • Discussion of treatment plans
    • Explanation regarding follow-up treatments, therapies, test results, or recovery
    • During visits by the Nurse
□ Dental:
    • Explanation of procedures, tests, treatment options, or surgery
    • Explanation of x-rays
    • Instructions on self maintenance, i.e., brushing, flossing, etc.




                                                                                                                           51
□ Mental Health:
    • Provision of psychological or psychiatric evaluations, group and individual therapy, counseling, and other therapeutic
        activities, including but not limited to grief counseling and crisis intervention
    • Provision of discharge planning and discharge instructions
□ Safety and Security:
    • Communication of relevant information prior to or as soon as possible after putting a person into restraints including
        but not limited to the purpose for using restraints and the conditions under which restraints will be removed
    • Communication of emergency procedures, fire drills, etc.
□ Programs:
    • Presentation of educational classes concerning DCF programs and/or other information related to treatment and
        case management plans;

□ Off Campus trips or Recreational Activities:
    • Shopping
    • Theme Parks
□ Legal:
    • Court proceedings
    • Appeal Hearings
    • Complaint and grievance process
    • Investigation by child protective services involving interviews, and home visits/inspections
    • Investigation adult protective services involving interviews, and home visits/inspections
□ Food Service / Dietician
    • Discussion of food restrictions and preferences




SECTION 2: AUXILIARY AID/SERVICE REQUESTED AND PROVIDED:
   • Document all auxiliary aids and services requested and provided to the customer
   • Indicate the date and time service was provided.
   • When an interpreter is a no show, staff will check the box accordingly, and document in section 3 what
       additional steps were taken to secure an interpreter as required. This may require attaching an additional
       sheet/s to the form, documenting this process.

Alternative Auxiliary Aids or Services Provided:
    • Staff may use alternative auxiliary aids or services, in the following situations, which is not an all inclusive
        list of examples:
              • While waiting for the interpreter to arrive;
              • During non-scheduled appointments or emergency situations;
              • During non-aid essential communication situations;
              • During situations that may constitute a threat to the customer or companions medical condition;
              • When requested by the customer or companion.

SECTION 3: ADDITIONAL SERVICES REQUIRED:
   • When it is determined that the auxiliary aid and service provided was not effective, staff shall conduct a
       reassessment of the communication need to determine the appropriate alternative auxiliary aid.
   • When staff have determined that the interpreter did not meet their or the customer or companion’s
       expectations, they will document in this section and indicate what additional steps were taken by staff.


                                                                                                                          52
SECTION 4: REFERRAL AGENCY NOTICATION:
   • Provide advance notice to referral agencies of the Customer or Companion’s requested auxiliary aid or
       service.
   • This section must be documented with a statement indicating that staff notified the referral agency of the
       Customer or Companion’s requested auxiliary aid or service.

SECTION 5: DENIAL OF AUXILIARY AID/SERVICE:
   • A denial of an auxiliary aid and service should only be done when it is a non-aid essential communication
    • Staff must still ensure that effective communication is achieved through whatever alternative means are
       provided.
    • DCF Personnel and DCF Contracted Client Services Providers must provide a reason for denial of service.
    • Denials can only be made by designated personnel.
    • Provide the name and title of person that made the denial determination, along with the time and date.
WAIVER FOR FREE INTERPRETER SERVICES
   • If the Customer or Companion declines DCF or DCF Contracted Client Services Provider’s offer to provide
      free auxiliary aids and services, staff shall complete and explain the appropriate form indicating the
      customer or companion’s preferred method of communication.
   • DCF Personnel and DCF Contracted Client Services Providers must be prepared to secure the appropriate
      auxiliary aid or service in Aid-Essential Communication Situations; and observe and ensure that the
      Customer’s or Companion’s preferred auxiliary aid or service is effective.

       The original form must be placed in the Customer’s medical chart or case file. A copy of the form must be provided
       to the Single-Point-of-Contact or the designated ADA/Section 504 Coordinator, along with a copy of the
       corresponding Request For Free Communication or Waiver of Free Communication Form and the Monthly summary
       Report.



Federal law requires the Florida Department of Children and Families and its Contracted Client Services Providers to furnish
appropriate auxiliary aids and services where necessary to ensure effective communication with individuals with disabilities.
Such auxiliary aids and services may include: qualified sign language or oral interpreters, note takers, computer-assisted real
time transcription services, written materials, telephone handset amplifiers, assistive listening devices, assistive listening
systems, telephones compatible with hearing aids, closed caption decoders, open and closed captioning, videotext displays,
and TTYs.




                                                                                                                              53
                                               APPENDIX D
                                     CUSTOMER OR COMPANION REQUEST*
                                    FOR FREE COMMUNICATION ASSISTANCE
                                                   OR
                                 WAIVER OF FREE COMMUNICATION ASSISTANCE

The Florida Department of Children and Families and its Contracted Client Services Providers are required to
provide FREE interpreters, other communication assistance for persons who are deaf or hard-of hearing. Please
tell us about your communication needs.
My name is ________________________________________________________________

       I want a free interpreter. I need an interpreter who signs in:
            American Sign Language (ASL) or an interpreter who speaks:
            Language: ____________________ Dialect: ____________________

       I want another type of communication assistance (Check all desired assistance):
        Assistive Listening Devices: ____ Large Print Materials: _____ Note takers: _____
        TTY or Video Relay: _____Assistance Filling out Forms: _____ Written Materials: _____ CART: ______
        Other (Please tell us how we can help you): ______________________________
        __________________________________________________________________

       I do not want a free interpreter or any other communication assistance. If I change my mind, I will tell you if I need
     assistance for my next visit. (Customer or Companion waiver of rights does not prevent the Department from
     getting its own interpreter or from providing assistance to facilitate communication and to make sure rights are
     not violated)

  I do not want a free interpreter because___________________________________________________________.
  I choose _____________________________________ to act as my own interpreter. He/she is over the age of 18. It
     does not entitle my interpreter to act as my Authorized Representative. I also understand that the service agency
     may hire a qualified or certified interpreter to observe my own interpreter to ensure that communication is
     effective.
Customer or Companion Signature:                                 Date:


Customer or Companion’s Printed Name:

Interpreter’s Signature:                                      Interpreter’s Printed or Typed Name:


Witness:                                                         Date:

Witness Printed Name:

*This form shall be attached to the Customer Companion Communication Assessment and Auxiliary Aid and Service Record
form and shall be maintained in the Customer’s file.


                                                                                                                                 54
                                                       APPENDIX E
                                             Customer/Companion Feedback Form
                              (To be completed by clients/customers who are Deaf or Hard-of-Hearing Only)

  The Department of Children and Families is committed to providing excellent customer service. We value your opinion and
  request that you complete this short survey to assist us in evaluating and improving our services. While you are not required to
  respond, we thank you in advance for completing this survey. The survey is ANONYMOUS; therefore, please do not provide
  your name or any other personal information UNLESS YOU WOULD LIKE TO BE CONTACTED. Please complete the form and
  submit it to the local office or mail to: Department of Children and Families, Office of Civil Rights, 1317 Winewood Boulevard,
  Building 1, Room 110, Tallahassee, Florida 32399-0700.

   IF YOU NEED ASSISTANCE IN COMPLETING THIS FORM PLEASE NOTIFY STAFF OR CONTACT THE OFFICE OF CIVIL
                              RIGHTS AT (850) 487-1901 OR TDD (850) 922-9220

Please provide a response to the following:
       1 Are you a: Client/Customer                 Companion         who is deaf or hard-of-hearing?
      2     Were you provided any assistive services and technologies? (Please check all that were provided.)
              Certified Interpreter         Qualified Staff       VRS           Pocket Talker
              Motiva                        CART                  Other: _____________

      3     Were the assistive services and technologies effective?          Yes       No (If no, please explain.)



      4     Were you denied assistive services and technologies? Yes (If yes, please complete #5)                      No
               a. What was requested? _____________________________

                b. What was provided? ______________________________

      5     If you answered yes to #4, please provide the reason you were given for denial of the requested assistive
            services and technologies?



      6     Did you agree with the agency’s decision given for the denial of the requested assistive services and
            technologies? If no, why?


      7      The request for assistive services and technologies was made:
                   Before the Appointment

                    Onsite

      8      Provide date(s) assistive services and technologies were requested and provided.
                a. My request for assistive services and technologies was made to the agency on:               (MM/DD/YYYY)


                b. Date assistive services and technologies were provided by the agency:                (MM/DD/YYYY)




                                                                                                                                55
9    Were the assistive services and technologies provided within two hours of your request?   Yes   No

     If no, what was the timeframe after the request was made? ______________

10 Were you aware or informed that all assistive services and technologies were at no cost to you?
         Yes      No


11 At what DCF location or Contract Agency did you receive services?


12 Were services provided to you in a fair manner?
        Yes      No

     a) If no, please explain.


     B)Do you feel you were discriminated against?


     If so, please provide your contact information. (This is optional)


13 Did staff treat you with respect?
         Yes      No

     If no, please explain.




14 What assistance did you receive in completing this form, if any?



15 Additional Comments:




                                                                                                          56
                                       APPENDIX F
                             IN-PERSON COMMUNICATION ETIQUETTE

1. INTERACTING WITH PEOPLE WHO ARE DEAF
Deaf people have many different communication needs. People who were born deaf (pre-lingual
deaf) may have more difficulty with speech than those who lost their hearing after they learned a
language (post-lingual deaf). The way a person communicates will vary according to the
environment in which he or she was raised, type of education received, level of education
achieved, and many other factors. Their ability to communicate in a language will vary from not
very well to very well.

Some people use American Sign Language (ASL) or other sign language; some read lips and
speak as their primary means of communication; some use Signed Exact English (SEE), where
every word is signed in the exact sequence it is spoken in English, and there is a vocabulary
which has a one-to-one relationship to English words. People who became deaf later in life may
never have learned either sign language or lip-reading. Although they may pick up some sign
and try their best to read lips, their primary means of communicating may be reading or writing.

Lip-reading ability varies greatly from person to person and from situation to situation. It is
greatly hindered by people who do not enunciate clearly, have mustaches shielding the lips, do
not speak or directly look at the person, or that speaks with an accent affecting the way words
appear on their lips. Therefore, when speaking with a person who reads lips, look directly at the
person while speaking, make sure you are in good light source, and keep your hands, gum and
food away from your mouth while you are speaking.

When to use Interpreters: Since communication is vital in the workplace and in service delivery,
and the deaf person knows how he or she communicates best, supervisors and staff should
follow the wishes of the person who is deaf regarding communication methods.

In casual situations and during initial contact, it is often acceptable to write notes to determine
what the person needs. However, Department policy is to use nothing less than a Quality
Assurance (QA) Screened interpreter for service delivery. The need for a more skilled
interpreter depends not only on the complexity and importance of the information being
communicated, but also on the ability of the interpreter to translate the particular sign language
used by the individual, and the speed.

2. INTERACTING WITH PEOPLE WHO ARE HARD-OF-HEARING
Persons who are hard-of-hearing may or may not know how to sign, and their means of
communication will depend on the degree of hearing loss, when they became hard-of-hearing,
etc. A person who is hard-of-hearing may or may not wear a hearing aid.

Employees should be aware that many hard-of-hearing people will not admit having a hearing
loss, so it is important employees be alerted to the signs of hearing loss:

       •   The person asks you to repeat yourself several times; and



                                                                                                      57
      •   The person does not respond appropriately, especially if you have been talking with
          your back to them.

The key to communication with a person who is hard-of-hearing – as with all people – is
patience and sensitivity. Please use the following guidelines:

      •   Ask the person how he or she prefers to communicate.

      •   If you are using an interpreter, the interpreter may lag a few moments behind what is
          being said, so pause occasionally to allow time for a complete translation.

      •   Talk directly to the person, not the interpreter. However, the person will look at the
          interpreter and may not make continuous eye contact with you during the
          conversation.

      •   Before you speak, make sure you have the attention of the person you are
          addressing.

      •   If you know any sign language, try using it. It may help you communicate and at least
          demonstrates your interest in communicating and willingness to try.

      •   Speak clearly and distinctly at a moderate pace in a normal tone of voice, unless
          asked to raise your voice. Do not shout or exaggerate your words.

      •   Look directly at the person. Most people who are hard-of-hearing need to watch a
          person’s face to help them understand what is being said. Do not turn your back or
          walk around while talking. If you look away, the person may assume the conversation
          is over.

      •   Do not put obstacles in front of your face.

      •   Do not have objects in your mouth, such as gum, cigarettes, or food.

      •   Do not turn to another person in their presence to discuss other issues with them.

      •   Write notes back and forth, if feasible.

      •   Use facial expressions and gestures.

      •   Do not talk while writing, as the person cannot read your note and attempt to read
          your lips at the same time.

      •   Use a computer, if feasible, to type messages back and forth.

      •   Offer to provide an assistive listening device.


                                                                                                   58
     •   If the person has a service animal, such as a dog, do not divert the animal’s attention.
         Do not pet or speak to the animal.

3. INTERACTING WITH PEOPLE WITH A SPEECH DISABILITY

     •   If you have trouble understanding someone’s speech, ask him or her to repeat what
         he or she has said. It is better for the person to know you do not understand than to
         assume that you do.

     •   Give the person your undivided attention.

     •   Do not simplify your own speech or raise your voice. Speak in a normal tone.

     •   Write notes back and forth or use a computer, if feasible.

     •   Ask for help in communicating. If the person uses a communicating device, such as a
         manual or electronic communication board, ask the person how to use it.

4. INTERACTING WITH PEOPLE WHO HAVE A PHYSICAL DISABILITY

     •   Do not make assumptions about what the person can or cannot do. Always ask if the
         person would like assistance before you help. Your help may not be needed or
         wanted.
     •   Do not touch a person’s wheelchair or grab the arm of a person walking without first
         asking if he or she would like assistance.
     •   Do not hang or lean on a person’s wheelchair because it is part of the wheelchair
         user’s personal space.
     •   Never move someone’s crutches, walker, cane, or other mobility aid without
         permission.
     •   When speaking to a person in a wheelchair for more than a few minutes, try to find a
         seat for yourself so the two of you are at eye level.
     •   Speak directly to the person in a wheelchair, not to someone nearby as if the
         wheelchair user did not exist.
     •   Do not demean or patronize the wheelchair user by patting him/her on the head.
     •   Do not discourage children from asking questions about the wheelchair. Open
         communication helps overcome fearful or misleading attitudes.
     •   When a wheelchair user “transfers” out of the wheelchair to a chair, toilet, car or bed,
         do not move the wheelchair out of reach.
     •   Do not raise your voice or shout. Use normal speech. It is okay to use expressions
         like “running along.” It is likely that the wheelchair user expresses things the same
         way.


                                                                                                    59
      •   Be aware of the wheelchair user’s capabilities. Some users can walk with aid and use
          wheelchairs because they can conserve energy and move about quickly.
      •   Do not classify persons who use wheelchairs as sick. Wheelchairs are used for a
          variety of non-contagious disabilities.
      •   Do not assume that using a wheelchair is in itself a tragedy. It is a means of
          transportation/freedom that allows the user to move about independently.

5. INTERACTING WITH PEOPLE WHO ARE BLIND OR HAVE LOW VISION

      •   The first thing to do when you meet a blind person is to identify yourself.
      •   When speaking, face the person directly. Speak in a normal tone. Your voice will let
          the person know where you are.
      •   Do not leave without saying that you are leaving.
      •   Some individuals who want assistance will tell you. You may offer assistance if it
          seems needed, but if your offer is declined, do not insist.
      •   When offering assistance, say, “Would you like to take my arm?” and allow the person
          to decline or accept. The movement of your arm will let the person know what to
          expect. Never grab or pull the person.
      •   When going through a doorway, let the person know whether the door opens in or out
          and to the right or left.
      •   Before going up or down stairs, let the person know that you are going up or down,
          and advise if there is a handrail and where it is. Ask the person if he or she would like
          assistance – he or she will let you know.
      •   When giving directions, or describing where things are in a room or in the person’s
          path, be as specific as possible, and use clock clues where appropriate.
      •   When directing the person to a chair, let the person know where the back of the chair
          is, and he or she will take it from there.
      •   If the person has a service animal, do not distract or divert the animal’s attention. Do
          not pet or speak to the animal unless the owner has given you permission.
      •   The person’s single greatest communication need is to have access to visual
          information by having information either read or provided in an accessible format
          (Braille, audio).

6. INTERACTING WITH PEOPLE WITH DUAL SENSORY IMPAIRMENTS
The means of communication with a person with dual sensory impairments will depend on the
degree of hearing and vision loss. Use all of the suggestions in the above sections on
referencing interaction with people who are deaf or hard-of-hearing, blind or have low vision.
The person with dual sensory impairments has unique and very challenging communications
needs. Staff is to use every possible means of communication available.


                                                                                                 60
7. INTERACTING WITH PEOPLE WITH LIMITED-ENGLISH PROFICIENCY
Some of the people who are eligible for services cannot effectively use those services because
they are not proficient in English. Language barriers prevent us from effectively providing
services to this group of people. Breaking down these barriers will allow individuals with Limited
English Proficiency to participate in the programs administered by the Department.

      •   The way a person with Limited English Proficiency communicates in English will vary
          from some to no English at all. Use the following guidelines when communicating with
          a person with Limited-English Proficiency:
      •   Ask the person if he/she needs a translator.
      •   If you are speaking through an interpreter, remember the interpreter may lag a few
          moments behind what is being said, so pause occasionally to allow time for a
          complete translation.
      •   Talk directly to the person, not the interpreter. However, the Limited-English
          Proficiency person may look at the interpreter and may not make eye contact with you.
      •   If you know a little of the language, try using it. It may help you communicate and it
          also demonstrates your interest in communicating and willingness to try.
      •   Do not simplify your speech or raise your voice. Speak in a normal tone.
      •   The person’s single greatest communication need is to have access to the information
          by having the information either orally translated or provided in their language written
          form.
      •   Be patient and sensitive to the needs of the Limited-English Proficiency person.




                                                                                                   61
8. INTERACTING WITH INDIVIDUALS WHO HAVE MENTAL ILLNESSES

  •   Mental illnesses include schizophrenia, depressive disorders, and bipolar disorder, as
      well as many others.

  •    Mental illnesses are much more common than most people realize. You probably
      encounter people with mental illnesses every day, even if you don’t realize it.

  •   These illnesses affect the individual’s thoughts and emotions, and sometimes may
      make the individual behave in ways that seem strange.

  •   Individuals with schizophrenia often have hallucinations (seeing or hearing things that
      are not real) or delusions (unreasonable beliefs, which are sometimes bizarre).

  •   Individuals with bipolar disorder experience extreme moods. They sometimes
      experience mania (highly excited, talkative, and jumping suddenly from one topic to the
      next). At other times they experience depression (low mood, sadness, lack of
      motivation or interest in activities).

  •   Keep in mind that people with mental illnesses are people first. The mental illness is
      not the most important thing about who they are.

  •   Individuals with mental illness deserve to be treated with respect, and treated as
      individuals, just like everyone else.

  •   If an individual you are interacting with becomes agitated:
      1. Remain calm and try to understand what the customer is asking for.
      2. Try not to become angry or confrontational, even if the individual seems
          unreasonable.
      3. Respect the person’s space.
      4. Do not put your hands on the person.

  •   Most individuals with mental illness are not dangerous. However, occasionally, an
      individual with mental illness may become dangerous because of their hallucinations,
      delusions, or mood swings.

  •   If you believe that an individual may represent a danger to themselves or others due to
      mental illness call 9-1-1 and explain the situation, even if the individual has already left
      the premises.

  •   In such cases, a law enforcement officer has authority to initiate involuntary
      examination under the Baker Act.

  •   This allows the individual to be taken to a psychiatric facility for examination,
      observation, and treatment, even if the individual is not willing to go.




                                                                                                62
    9. WHEN REFERRING TO PEOPLE WITH DISABILITIES, CHOOSE WORDS THAT
                      REFLECT DIGNITY AND RESPECT.

Inappropriate language                         Appropriate language
•    The disabled               •   People with disabilities
•    The blind                  •   The disability community (“disabled” is an adjective,
•    The deaf                       so must be accompanied by a noun)
•    Deaf people                •   The blind community
•    Legally blind person       •   The Deaf community,
•    Disabled person            •   People who are deaf or who are hard of hearing
                                •   Person who is blind
                                •   People who are blind or who have low vision

•    Crippled                   •   Has a disability
•    Suffers from               •   Is a person with a disability
•    Afflicted with             •   Is physically disabled
•    Stricken with              •   Walks with a cane
•    Victim of                  •   Uses leg braces
•    Invalid

•    Normal person              •   Non-disabled
•    Healthy                    •   Person without disabilities
•    Whole

•    Impaired                   •   Has a disability
•    Impairment

•    Hearing impaired           •   Person who is deaf,
•    Hearing impairment         •   Person who is hard of hearing
                                •   People who are deaf and hard of hearing
                                •
•    Wheelchair bound           •   Wheelchair user
•    Confined to a wheelchair   •   Person who uses a wheelchair
•    Wheelchair person

•    Handicap parking           •   Accessible parking
•    Disabled parking           •   Disability parking

•    Dumb                       •   Person who cannot speak
•    Mute                       •   Has difficulty speaking
                                •   Uses synthetic speech
                                •   Is non-vocal or Non-verbal

•    Stutterer                  •   Person who has a speech or communication disability
•    Tongue-tied




                                                                                            63
Inappropriate language                      Appropriate language
•   CP victim, Spastic       •   Person with cerebral palsy

•   Epileptic                •   Person with epilepsy
                             •   Person with seizure disorder

•   Fit                      •   Seizure
•   Attack                   •   Epileptic episode or event

•   Crazy                    •   People with emotional disorders
•   Lunatic                  •   Mental illness
•   Insane, Nuts             •   A mental disability
•   Deranged, Psycho         •   A psychiatric disability

•   Retard                   •   People who are developmentally disabled
•   Mentally defective       •   Developmentally delayed
•   Moron, Idiot, Imbecile   •   Person with mental retardation
•   Down’s person            •   Person with Down syndrome
•   Mongoloid

•   Slow learner             •   Has a learning disability
•   Retarded                 •   Person with specific learning disability

•   Dwarf, Midget            •   Person of small stature or small stature
                             •   Little person

•   Paraplegic               •   Man with paraplegia
•   Quadriplegic             •   Women who is paralyzed
                             •   Person with spinal cord injury

•   Birth defect             •   Person who has a congenital disability
                             •   People who have congenital disabilities
                             •   Disabled from birth

•   Post-polio               •   Person who has polio
•   Suffered from polio

•   Homebound                •   A person who stays at home
                             •   It is hard for the person to get out.




                                                                            64
                 APPENDIX G
INTERPRETER AND TRANSLATION SERVICES POSTER




                                              65
                                    APPENDIX H
                          I SPEAK CARDS FLASHCARDS

Use these cards with Limited English Proficiency Customers to determine client’s language.

                                                                                     English

                                                                                      Arabic

                                                                                   Armenian

                                                                                     Bengali

                                                                                 Cambodian

                                                                                  Chamorro

                                                                                  Simplified
                                                                                   Chinese

                                                                                  Traditional
                                                                                    Chinese

                                                                                    Croatian

                                                                                      Czech

                                                                                      Dutch

                                                                                       Farsi

                                                                                     French

                                                                                    German

                                                                                      Greek

                                                                                     Haitian
                                                                                     Creole

                                                                                       Hindi


                                                                                     Hmong

                                                                                  Hungarian

                                                                                     Ilocano

                                                                                      Italian


                                                                                             66
 Japanese

    Korean

    Laotian

     Polish


Portuguese

 Romanian

   Russian

   Serbian

    Slovak

   Spanish

   Tagalog

      Thai

   Tongan

  Ukrainian

      Urdu

Vietnamese

    Yiddish




         67
  APPENDIX I
FLORIDA RELAY




                68
                                ABOUT FLORIDA RELAY 711

Florida Relay is the communications link for people who are Deaf, Hard-of-Hearing,
Deaf/Blind, or Speech Impaired. Through the Florida Relay, people who use specialized
telephone equipment can communicate with people who use standard telephone equipment.

To call Florida Relay, dial 7-1-1, or use the following toll free numbers

   •   1-800-955-8771 (TTY)
   •   1-800-955-8770 (Voice)
   •   1-800-955-3771 (ASCII)
   •   1-877-955-8260 (VCO-Direct)
   •   1-800-955-5334 (STS)
   •   1-877-955-8773 (Spanish)
   •   1-877-955-8707 (French Cr)

Types of Florida Relay Calls

Thousands of Floridians depend upon Florida Relay every day to make both personal and
business phone calls. Here are examples of how the specialized telephone equipment and
services work.

Voice (for a hearing caller)

Standard telephone users can easily initiate calls to TTY users. The Relay operator types the
hearing person's spoken words to the TTY user and reads back the typed replies.

   1. Dial 7-1-1 for the Florida Relay Service.
   2. You will hear, "Florida Relay operator (number), May I have the number you are calling
      please?"
   3. Give the Relay operator the area code and telephone number you wish to call and any
      further instructions.
   4. The Relay operator will process your call, relaying exactly what the TTY user is typing.
      The Relay operator will relay what you say back to the TTY user.
   5. When you finish the conversation and are ready to hang up, don’t forget to say "SK"
      which stands for “stop keying” (which alerts both the Relay operator and the other party
      that you are ready to end the conversation) then hangs up.




                                                                                            69
TIPS FOR HEARING CALLERS:

   •   Be sure to talk directly to your caller.
   •   Avoid saying "tell him" or "tell her".
   •   Say "GA" or "Go Ahead" at the end of your response.
   •   Say "Signing Off" before you hang up.

Text Telephone (TTY)

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type
his/her conversation to a Relay operator, who then reads the typed conversation to a hearing
person. The Relay operator relays the hearing person's spoken words by typing them back to
the TTY user.

   1. Dial 7-1-1 for the Florida Relay Service.
   2. The Relay operator will answer with "Fl Relay OPR 8234" (for Relay operator
      identification), "F" or "M" (for Relay operator gender) and "GA." ("GA" denotes "go
      ahead.")
   3. Type in the area code and telephone number you wish to call and then type "GA."
   4. The Relay operator will dial the number and relay the conversation to and from your
      TTY. Type in "GA" at the end of each message.
   5. When you are finished with the conversation, type “SK” for "Stop Keying" then hang up




                                                                                           70
Voice Carry-Over (VCO)

Voice Carry-Over is an ideal service that enables a hard-of-hearing or deaf user to use his/her
voice to speak directly to hearing person. When the hearing person speaks to back, the
Relay operator serves as the "ears" and types everything that is said on a TTY or text display.

   1. Dial the Florida Relay Service VCO number 1-800-955-8771.
   2. The Florida Relay operator will answer "FL OPR 8234M (For relay operator
      identification) "F" or "M" (for Relay operator gender) GA".
   3. Voice the area code and telephone number of the party you want to call.
   4. The Relay operator will type the message "Voice Now" to you as your cue to start
      speaking. You speak directly to the hearing person. The Relay operator will not repeat
      what you say, but only type to you what the hearing person says. You both need to
      say "GA" at the end of your response.




Hearing Carry-Over (HCO)

Hearing Carry-Over (HCO) allows speech-disabled users with hearing, to listen to the person
they are calling. The HCO user then types his/her conversation for the Relay operator to read
to the standard telephone user.

   •   Dial Florida Relay 7-1-1.
   •   A Florida Relay operator will answer "Fl Relay OPR 8234M GA", where "8234" for relay
       operator identification, "F" or "M" for operator gender and "GA" denotes "go ahead."
   •   Type in the area code and telephone number you wish to call and then type "HCO
       PLEASE GA."
   •   The Relay operator will make the connections and voice the typed conversation to the
       called party.




                                                                                             71
Speech-to-Speech (STS)

Speech-to-Speech (STS) allows speech-disabled persons to voice their conversation. A
specially trained Florida Relay Operator will listen and repeat the speech-disabled user's
dialogue to the called party. No special telephone equipment is needed to use this service. A
STS call can be made from any standard telephone.

   •   Dial Florida Relay STS number 1-877-955-5334.
   •   You will hear “Florida Relay Speech-to-Speech operator (number). May I have the
       number you are calling to please?”
   •   Voice the area code and telephone number of the party you want to call.
   •   The Relay operator will say “Voice Now” to you as your cue to speak directly to your
       party. The Relay operator will then re-voice what you have said if the called party does
       not understand you. There may be instances where you will be asked to repeat your
       message to ensure that it is conveyed correctly.
   •   Remember to say “Go Ahead” when you are ready for the other person to respond.




CapTel

The CapTel phone is ideal for a hard-of-hearing individual to use his/her own voice to speak
directly to hearing person. When the hearing person speaks back, the Captel user can read
the response on a text display. CapTel allows users to place a call in the same way they
would when using a traditional phone - by dialing the number directly. The CapTel™ phone
automatically connects to the Captioning Relay Service when the number is dialed. When the
person answers, you hear everything that he/she says, just like a traditional phone call.

                                                                                             72
Here's how to make a CapTel call:

   1. Get a special CapTel phone at no-cost from FTRI.
   2. When dialing out, simply dial the number of the person you want to call.
   3. Your CapTel phone will automatically connect to both the captioning service and the
      party you wish to reach.
   4. A captionist transcribes everything the party says to you into written text (captions)
      using the very latest in voice-recognition technology.

Here's how to receive a call using a CapTel:

   1. The voice user calling you should first dial 1-877-243-2823 (toll free).
   2. Once connected, the voice user then enters your area code and phone number
      followed by the # symbol.
   3. Whether it's an incoming or outgoing call, everything the voice user says to you is
      transcribed into captions that display in an easy-to-read window on your CapTel phone




                                                                                               73
                                                 APPENDIX J
                                         ASSISTIVE LISTENING DEVICES

                                                            What is an Assistive Listening
                                                            Device (ALD)?
                                                              • Use with or without hearing aids
                                                              • Can improve hearing in the presence of
                                                                background noise, listening on the phone or to
                                                                television and improve hearing at a distance
                                                              • Less stress and fatigue
                                                              • Improved hearing

                                            Any type of amplification
                                          device that can communicate
                                                 more effectively
                                       March 2011                                                           17
                                       Department of Children & Families




An assistive listening device (ALD) is any type of amplification device that can help you and your customer
communicate more effectively. ALDs can be used with or without hearing aids and can improve hearing in the
presence of background noise, listening on the phone or to television, as well as improve hearing at a distance.
The individual using one of these devices may even notice less stress and fatigue in addition to improved
hearing.




                                                         Department ALDs


                                                                                     Pocketalker




                                                                           Motiva Personal FM
                                                                            Listening Device

                                 March 2011                                                                      18
                                 Department of Children & Families




The Department has two types of assistive listening devices available for times when we interact with customers
and companions who are hard-of-hearing.

The Pocketalker is used for one-on-one communications, and the Motiva Personal FM Listening Device for group
and/or large room meetings.




                                                                                                                      74
                                                       Instructions: Pocketalker

                                                       •       Best for one-to-one
                                                       •       Ear buds or headphones
                                                       •       Amplify sound 10 feet or less
                                                       •       Check and demonstrate
                                                       •       Test for improvement
                                                       •       Return for next use




                                March 2011                                                     19
                                Department of Children & Families




The Pocketalker works best for one-to-one conversation and is completely portable (about the size of a cell
phone). The Pocketalker comes with an ear bud or headphones (with ear covers that are disposable). It is best
used to amplify sound 10 feet or less from the listener.

How to use the Pocketalker:
• Check the Pocketalker before you meet a customer to see that it is working properly
• Insert the batteries
• Connect the ear buds or headset cord to the Pocketalker
• Once your customer has agreed to use the Pocketalker, show them how to use it .
• Turn it on
• Adjust the volume to the lowest setting
• Have your customer insert the ear buds or headphones
• Have the customer slowly adjust the volume
• Test to see if this improves their hearing
• Continue with your discussion, checking now and then to see if they can hear properly.
• Once you have completed your meeting, remove the batteries, dispose of the used ear buds or headphone
  covers
• Be sure to have all parts together and ready to return to the appropriate place when finished




                                                                                                            75
                                                        Instructions: Motiva Personal
                                                        FM Listening System
                                                        • Large groups/meetings
                                                        • Amplifies sound
                                                        • Transmitter, microphone,
                                                          receivers, ear buds/headphone
                                                        • 10 feet or more
                                                        • Works properly
                                                        • Test for improvement
                                                        • Return for next use

                                 March 2011                                               20
                                 Department of Children & Families




The Motiva Personal FM Listening System is for large groups and meetings. Like the Pocketalker, the Motiva
Personal FM Listening System amplifies sound. It comes with a transmitter, microphone and two receivers with
ear buds or a headphone. Use this device to communicate with customers who are Hard-of-Hearing at a table
or in a meeting at a distance from 10 feet or more. The Motiva Personal FM Listening System has a built in
microphone.

How to use the Motiva Personal FM Listening System: A detailed and illustrated instruction card is attached to
the inside of the Motiva zippered case to guide you through the setup process.

Check the Motiva Personal FM Listening System before you meet a customer to see that it has all the parts and
is working correctly. Follow the instructions inside the case for proper functionality. Turn it on, have your
customer insert ear buds or headphones. Test and adjust the volume as necessary. Ask if this improves their
hearing. Continue with your discussion, checking now and then to see if they can hear properly.

Once you have completed your meeting, remove the batteries from the transmitter and receiver, dispose of the
used ear buds or headphone covers, gather all the components of the Motiva and return them to the zipper case.
Return the set to the appropriate place when finished.

The instructional guides and job aids for operating the assistive listening devices may also be found on the DCF
Internet Website under Administration/Service Delivery for the Deaf or Hard-of-Hearing section.




                                                                                                                 76
                                                         Additional Resources
                                                                      DCF Internet: www.dcf.state.fl.us




                                  March 2011                                                              21
                                  Department of Children & Families




We have posted for your convenience on the DCF Internet Website @ http://www.dcf.state.fl.us/; additional
resources that will help you with Service Delivery for individuals who are Deaf or Hard-of-Hearing.

Look on the left side of the internet page under quick links for the small banner “Service Delivery for the Deaf or
Hard-of-Hearing”.

Click on that banner and look again on the left side bar for numerous resources that will assist you when serving
our customers and companions who are deaf or hard-of-hearing.
The instructional guides and job aids for operating the assistive listening devices are located under “Assistive
Listening Device (ALD) Pilot Central Region.” You’ll also find the Process Map for Accessing ALD equipment on
that page.




                                                                                                                  77
                                      APPENDIX K
                        REGISTRY OF INTERNATIONAL LANGUAGES
                         INTERNATIONAL TRANSLATION CENTER**


          James Earl Norman, Ph.D., Director, Certified Translator and Court Interpreter
           (850) 906-0791 or (850) 508-7391 or (850) 561-2483, FAX: (850) 893-7409


Spanish                            French                            Portuguese
Italian                            Haitian Creole                    German
Russian                            Korean                            Japanese
Chinese (Mandarin)                 Turkish                           Farsi (Persian)
Chinese (Cantonese)                Finnish                           Rumanian
Polish                             Czech                             Slovak
Armenian                           Amharic                           Swahili
Bengali                            Loa                               Latvian
Ukrainian                          Arabic                            Hungarian
Bulgarian                          Albanian                          Vietnamese
Dutch                              Norwegian                         Swedish
Kazah                              English                           Serbo-Croatian
Hindi                              Punjabi                           Danish
Estonian                           Flemish                           Hebrew
Cambodian                          Lithuanian                        Tagalog
Thai                               Urdu                              Greek
Indonesian                         Chinese (Taiwanese)               Maltese



**An Institution Member of the American Translators Association, Joint National Committee for
Languages and National Association of Judiciary Interpreters and Translators.




                                                                                           78
                                           APPENDIX L
                            DIRECTORY OF AGENCIES AND ORGANIZATIONS
The following agencies or organizations may be able to assist in ensuring accessibility for individuals with
disabilities or Limited-English Proficiency:
                  AGENCY                      TELEPHONE                TDD or 800           URL/Email/Address
    Ability1st Interpreter Listing       (850) 575-9621 ext.120      (850) 576-5245
              2
    Services                             (850) 298-8793 (video       (TDD/TTY)
                                         phone or voice calls)

                                         (854) 347-5749
    Accessible Communication for the                                 954-347-5749
                                         (954) 578-3081
    Deaf; Lisa Gauntlett
    Access Transport Service             (407) 330-9113

    ADA Help (Broward)                   (954) 484-3539

    Advocacy Center for Persons with
                                         (850) 488-9071
    Disabilities                                                     (800) 346-4127      www.advocacycenter.org
                                         (800) 342-0826
    A La CART Services                   (305) 484-4862                                  ginarpr@bellsouth.net
    Gina P. Garcia, RPR, CRR, CCP

    Albors and Associates                1-800-785-8634                                  5971 Brick Ct. Suite 200
    Language (face to face)                                                              Winter Park, Fl 32792
    Interpretation (LEP) & Translation

    American Foundation for the Blind    (212) 620-2000              (800) 232-5463

    Audiology – Easter Seals             (386) 255-4568

    Bureau of Braille and Talking        (800) 226-6075
    Book Library

    Canine Companions for                (407) 834-2555              (800) 572-2275
    Independence

    Center for Assistive Technology      (386) 255-4568
    Services (CATS)                      (386) 736-9849

    Center for Hearing &                 (954) 731-7200              954-731-7208
    Communication, Kim Schur

    Center for Independent Living of     (954) 722-6400
    Broward




2
  Ability1st keeps an up to date listing of interpreters available in our area. The list is available to the community
upon request and to all deaf and hard of hearing people in our community. It is meant to be used as a resource
to doctor's offices, social security office, etc. when an appointment is being made.




                                                                                                                     79
    Center for Independent Living of    (352) 378-7474                (800)-265-5724     www.cilncf.org
    North Central Florida

    Center for Independent Living of    (850) 595-5566                (877)-245-2457     www.cilncf.org
    Northwest Florida

    Center for Independent Living of     (305) 751-8025                                  http://www.soflacil.org/
    South Florida (Auxiliary Aids and
    Services for persons with
    disabilities)

    Center for the Deaf and Hard of     (941)366-0260                                    dcarlton@ccdhh.org
    Hearing of Manatee/Sarasota
    (Sarasota) Covering Manatee and
    Sarasota Counties

    Center for the Visually Impaired    (386) 253-8879                (800) 227-1284

    Center on Deaf Awareness of         (904) 779-0957
    Jacksonville

    Coda Link                           (954) 423-6893                                   Fort Lauderdale
    Sign Language for Deaf/Hard of      (954) 423-2315
    Hearing

    Collier County Foundation for the   (239) 793-3613
    Hearing Impaired, Inc.

    Conklin Center for the Blind        (386) 258-3441
                                    3
    Command Technologies, Inc.          (850) 894-5023
    1535 Killearn Center Boulevard,
    Suite A-5
    Tallahassee, Florida 32309

    Deaf and Hearing Connection for     (727) 399-9983                TTY:               hlisowski@dhctb.org
    Tampa Bay (Seminole) covering       (866) 282-5375 Fax            727-399-9422
    Pinellas and Hillsborough County

    Deaf and Hard of Hearing            (727) 853-1010                TTY:               jthomas@deafhhsfla.org
    Services of Florida (Port Richey)   (727) 853-1015 Fax            727-853-1014
    Covers Pasco and Hernando                                         Toll Free:
    County                                                            866-685-9477

    Deaf and Hard of Hearing
    Interpreter Services of             (904) 797-2020
    Jacksonville                        (904) 377-2020

    Deaf and Hard-of-hearing                                                             www.dhhsnwfl.org
    Services of Northwest Florida       (850) 433-7128

    Deaf and Hard of Hearing                                          TDD:
    Services of Volusia County          (386) 257-1700                (386) 257-3600     Dbdeafhh@aol.com
                                                                      (800) 643-2447
    Deaf Communications Specialists
    Center                              (850) 433-1130                                   www.edcsc.com



3
    Telephone interpretation, document translation, and interpreter training for refugee Customers
                                                                                                                    80
Deaf Service Bureau of West           (727) 861-7015 Fax   Voice or TDD:
Central Florida, Inc. (New Port                            727-861-7074
Richey)

Deaf Service Bureau of West           (813) 930-7682       813-930-7586     www.deafservicebureau.
Central Florida, Inc. (Tampa)                              813-930-7678     org/

Deaf Service Center of Florida        (941) 758-2539       941-758-3057
(Venice)                              (941) 758-3565 Fax

Deaf Service Center of Manatee        (941) 758-2539       941-758-3057
(Bradenton)

Deaf Svcs Ctr of PBC Delray           (561) 278-1444 TDD   TDD:
Beach                                                      561-278-1444

Deaf Svcs Ctr of PBC West Palm        (561) 802-3353       TDD:
Beach                                                      561-802-3351

Deaf Service Center of Pinellas       (727) 541-4488
(Pinellas Park)

Deaf Service Center of SW             (239) 461-0334       TTY:             www.dsc.us
Florida Fort Myers                                         239-461-0438

                                      (850) 488-1330
Division of Blind Services            (386) 254-3800       (800) 342-1828   www.state.fl.us/dbs

                                                           (800) 451-4327
Division of Vocational Rehab.         (850) 488-6210       Voice or TDD     www.rehabworks.org

Family Center on Deafness             (727) 549-6664       TTY:             caurand@familycentero
(Pinellas Park) Covering families     (727) 547-7837 Fax   727-549-6664     ndeafness.org
in Pinellas County

Florida Alliance for Assistive                             TDD:
                                      (850) 487-3278                        http://faast.org
Services and Technology                                    (850) 487-2805
Florida Clearing House on
                                                           TDD:             Simcokp@dms.state.fl.
Disability Information                (850) 414-8908 Fax
                                                           (877) 232-4968   us
Florida Division of Blind Services    (305) 377-5339                        http://www.soflacil.org/
(Visual Impaired)


Florida Governors’ Alliance for the
Employment of Disabled                                     (888) 838-2253   www.abletrust.org
                                      (850) 224-4493
Individuals                                                Voice or TDD


Florida Keys, Center for
Independent Living                    (305) 453-3491                        http://www.soflacil.org/

Florida Real-time/Caption             (845) 767-6363                        tanya@floridarealtime.
 ERR, CCP, CBC                        (954) 680-776(FAX)                    com
Tanya Ward English
(CART)

Florida Registry for Interpreters     (813) 996-9644                        www.fridcentral.com
for the Deaf



                                                                                                       81
    Florida Relay Services 7-1-1           (800) 955-8770          TDD:             www.ftri.org
                                                                   (800) 995-8771

    Florida School for The Deaf & The      (904) 827-2200                           www.fsdb.k12.fl.us
    Blind

    Florida Vocational Rehabilitation      (850) 245-3399          (800) 451-4327

    Glades Initiative                      561-996-3310
    Julio Mariaca, Sign Language &
    Language Interpreter

    Hearing Impaired Persons Center        941-743-8347            TTY:
    of Charlotte County                                            941-743-9286

    Independence for the Blind of          (850) 477-2663                           www.ibwest.org
    West Florida, Inc.

    International Institute of Northeast   (904) 993-1885
    Florida
    Institute For Cultural Competency      1-800-654-7064

    Interpreters Network (American         (305) 381-9555
    Sign Language, Translation and
    Interpretation)

    Jackson Memorial Hospital Mental       (305) 355-8059          TDD:
    Health Hospital Center Outpatient                              (305) 355-8066
    Program for Deaf/Hard of Hearing
    Individuals

    Language Line, Inc.                    866-874-3972                             www.languageline.com

    Language Speak Inc.                    (305) 668-9797                           www.languagespeak.
    (Translation, Interpreters,            5.856.2288                               com
    C.A.R.T, and ASL)

    LeChateau (court translation)          (239) 274-5700

    Lew Balaban (CART)                     (954) 767-0361                           ibalaban@bellsouth.net
                                           Phone & Fax

    Light House of the Big Bend            (850) 942-3658 ext.     Toll Free:       www.firesight.org/
                    4
    (formerly FIRE)                        210                     (888) 827-6033   Email:
    3071 Highland Oaks Terrace                                                      Info@lighthousebigben
    Tallahassee, Florida 32301                                                      d.org
    Contact: Wayne Warner

    Lighthouse for the Blind               (954) 463-4217                           vision@lhob.org

    Lighthouse for the Blind of Miami-     (305) 856-2288
    Dade


4
 This is a nonprofit agency dedicated to guiding people through vision loss.
This organization’s primary benefit to DCF is translating documents to Braille.


                                                                                                             82
    Lighthouse for the Blind of Palm      (561) 586-5600
    Beach

    Link Translations and                 (305) 790-9071
    Interpretation, Inc. (Translation &
    Interpretation Services)

    MacDonald Training Center             (813) 870-1300                              http://www.trac_tampa.
    (Tampa)                                                                           homestead.com/macdon
                                                                                      ald.html

    McNeil                                (800)514-9237                               www.telelanguage.com
    Technologies/Telelanguage, Inc.

     Miami Dade City Disability Svc. &    (305) 547-5444
    Independent Living                    (305) 547-7355 Fax

    Miami Lighthouse for the Blind        (305) 856-2288                              www.miamilighthouse.
    Visually Impaired, Inc.                                                           com

    Nationwide Interpreter Contract       1-888-647-9788                              PO Box 272142
    ATTN: June Backer                     (561) 715-2346 C                            Boca Raton, FL
    Sign Language for Deaf/Hard of                                                    33427-2142
    Hearing
    Pacific Interpreters                  (503) 445-5500                              www.pacificinterpters.
                                                                                      com
    Pacific Interpreter Service           1-800-311-1232
    (Refugees)

    Partners In Communications            (850) 942-6882 or after
    Post Office Box 15454                 hours(850) 531-7452
    Tallahassee, Florida 32317-5454

    Professional Interpreting             (813) 948-9225            813-948-9225
    Consultants (PIC) Hillsborough,
    Pinellas, Pasco & Hernando
    Counties

    Professional Interpreting Services    (850) 477-2876            72.215.139.66
    for the Deaf, Inc.                                              Video
                                                                    phone/VP

    Purple Language – (Hearing            (813) 793-4034
    Impaired) (Tampa)
    Contact: Kimberly Shank

    Russ Tech Language Services           (850) 562-9811                              www.russtechinc.com
         5
    Inc.                                  (850) 562-9815 Fax
    1338 Vickers Drive
    Tallahassee, Florida 32303




5
 This agency translates forms to other languages, as well as provides interpreter services for meetings, training,
and during telephone/video conference calls.


                                                                                                                83
Seven Languages Translating
(Translation, Interpreters and       (305) 374-6761
audio equipment)

Signs of Interpreting, LLC           (904) 207-0290                   www.signsofinterpreting.
                                                                      com

Sign Language Associates             1-800-752-5777    301-946-9710   SLATampaBay@signlan
(Brandon)                                              TTY            guage.com

Speech Therapy – Easter Seals        (386) 255- 4568

Tavi Mays Nationally Certified       (772) 240-8655                   Fort Lauderdale
Sign Language                        (772) 240-8665

Tico Translating (conference call)   1-866-876-7025

Visually Impaired Persons of SW      (941) 997-7797
FL




                                                                                             84
                                        APPENDIX M
                                   LANGUAGE LINE SERVICES


Language Line, Inc. provides interpreter services to clients with Limited-English Proficiency (LEP) as
 mandated by federal and state civil rights regulations.

There is a fee for services provided through Language Line, Inc. Each program will be charged for
their use of the telephone interpreter services. Telephone interpreter services can be accessed 24
hours a day by following these instructions (unless alternative contracts are in place) when placing a
call to a non-English speaker, begin at step 2:
When receiving a call:

       1. Place the non-English speaker on hold.

       2. Dial: 866-874-3972

       3. This is an automated answering system. Please have your client ID available as well as
          the language needed, and your name.

       4. Once an interpreter has been added to your call, provide your information in three to four
          sentences in a logical order so the interpreter can retain the information and interpret it
          accurately to your LEP client.

       5. Please inform the interpreter if you are using a hand held phone, versus a speakerphone,
          so they will allow time for the phone to be passed back and forth, before relaying the
          information.

Note: To access the Language Line Tutorial: http://www.languageline.com/training.




                                                                                                         85
            ATTACHMENT 1
HEADQUARTERS AUXILIARY AIDS AND SERVICES




                                           86
                                              MULTILINGUAL STAFF DIRECTORY

     NAME             Language           Proficiency       Business         Address            City      County
                                                            Phone
Abbott, Brissa      Spanish          Speak - Advanced     717-4063    Office of            Tallahassee   Florida
                                     Read- Intermediate               Homelessness
                                     Write – Beginner

Anderson, Robert    Spanish          Speak/Read/Write     488-2881    Adult Protective     Tallahassee   Leon
                                                                      Services
                                                                      Bldg. 6, Room 365

Benavente,          Italian          Speak/Read/Write     414-5806    Northwood            Tallahassee   Leon
Cecilia                                                               OITS – Network

Bouton, Sylvia      French           Read/Write/Speak     717-4085    ACCESS               Tallahassee   Leon
                    Swiss            Speak                            Building 3
                    German           Read/Speak

Creager, Larry      German           Speak/Read/Write     921-5536    Northwood            Tallahassee   Leon
                                                                      OITS-Applications

Fygetakis, Elaine   Greek            Speak                921-5690    Mental Health        Tallahassee   Leon
                                                                      Program Office
                                                                                nd
                                                                      Bldg. 6, 2 Floor

George, Sajan       Malayalam        Read/Write/Speak     717-4110    ACCESS               Tallahassee   Leon
                                                                      Building 3

Ichite, Tony        French           Read/Write/Speak     717-4108    ACCESS               Tallahassee   Leon
                    Igbo             Read/Write/Speak                 Building 3

Jakkala, Sateesh    Hindi/Telugu     Native Language      668-0438    Northwood            Tallahassee   Leon
                                                                      OITS-Applications

Martinez, William   Spanish          Read/Write/Speak     414-5933    ACCESS               Tallahassee   Leon
                                                                      Building 3

McPherson,          Spanish          Speak                717-4367    Child Care Program   Tallahassee   Leon
Marta                                                                 Bldg. 6
Muniswami, Vijay    Tamil-Indian     Native language      414-5826    Northwood            Tallahassee   Leon
                                                                      OITS-Applications

Dr. Musingo,        French           Speak                717-4787    Mental Health        Tallahassee   Leon
Sen-Yoni            Swahili          Speak                            Program Office
                                                                               nd
                    Rwandese         Speak                            Bldg 6, 2 Floor
                    Burundese        Speak

Mwenene,            French           Read/Write/Speak     717-4672    Family Safety        Tallahassee   Leon
Mukweso                                                               Program Office

Ngo, Hai            Vietnamese       Native language      921-6645    Northwood            Tallahassee   Leon
                                                                      OITS-Applications

Palanimuthu, Nag    Tamil (Indian)   Native Language      410-2886    Northwood            Tallahassee   Leon
                                                                      OITS-Applications

Reddy, Rajiv        Hindi/Telugu     Native Language      414-5824    Northwood            Tallahassee   Leon
                                                                      OITS-Applications


                                                                                                                87
Silva, Vicky       Spanish        Speak/Read/Write   487-9377   Northwood            Tallahassee   Leon
                                                                OITS –
                                                                Administration

Smythe, Kristine   TTY            NA                 717-4307   Mental Health        Tallahassee   Leon
                   921-8880                                     Program Office
                                                                          nd
                                                                Bldg. 6, 2 Floor

Souffront, Jean    Spanish        Speak              717-4372   Child Care           Tallahassee   Leon
Paul                                                            Program, Bldg. 6,
                                                                Room 358A

Thurman Marilyn    TDD            NA                 487-1901   Office of            Tallahassee   Leon
                   922-9220                                     Civil Rights
                                                                Bldg. 1,
                                                                Room 109

Tula, Rama         Hindu/Telugu   Native Language    414-5864   Northwood            Tallahassee   Leon
                                                                OITS-Applications
Valdez, Alfredo    Spanish        Speak/Read/Write   717-4033   General Services     Tallahassee   Leon
                                                                Buildg 3, Room 207




                                                                                                          88
              ATTACHMENT 2
NORTHWEST REGION AUXILIARY AIDS AND SERVICES




                                               89
                                                 Circuit 1
                                             Multilingual Staff

    NAME         LANGUAGE     PROFICIENCY    PHONE          ADDRESS              CITY       COUNTY

Hue Doan         Vietnamese   Speak         (850)      Northside Service       Pensacola    Escambia
                                            494-5871   Center
                                                       8190 Pensacola Blvd.
Thoa Nguyen      Vietnamese   Speak/Read/   (850)      Northside Service       Pensacola    Escambia
                              Write         494-7250   Center
                                                       8190 Pensacola Blvd.
Truong Pham      Vietnamese   Speak/Read/   (850)      Northside Service       Pensacola    Escambia
                              Write         494-5902   Center
                                                       8190 Pensacola Blvd.
Sara             Spanish      Speak/Read    (850)      Northside Service       Pensacola    Escambia
Rodriguez-                                  494-7311   Center
Jackson                                                8190 Pensacola Blvd.
Katherine Ross   Spanish      Speak/Read    (850)      Northside Service       Pensacola    Escambia
                                            494-5865   Center
                                                       8190 Pensacola Blvd.
Angela Mack      Spanish      Speak/Read    (850)      Northside Service       Pensacola    Escambia
                                            494-5865   Center
                                                       8190 Pensacola Blvd.
Rosalind         Spanish      Speak/Read    (850)      Northside Service       Pensacola    Escambia
George                                      494-5902   Center
                                                       8190 Pensacola Blvd.
Brenda           Spanish      Speak/Read    (850)      Northside Service       Pensacola    Escambia
Hardaway                                    471-6924   Center
                                                       8190 Pensacola Blvd.
Sherita          Spanish      Speak/Read    (850)      Northside Service       Pensacola    Escambia
Jefferson                                   471-5902   Center
                                                       8190 Pensacola Blvd.
Tamala           Spanish      Speak/Read    (850)      Chappie James Bldg.     Pensacola    Escambia
Nickerson                                   471-6981   160 West Government
                                                       St
Cele             Spanish      Speak/Read    (850)      Chappie James Bldg.     Pensacola    Escambia
McPherson                                   595-5632   160 West Government
                                                       St
Tonja Odom       Spanish      Speak/Read    (850)      Chappie James Bldg.     Pensacola    Escambia
                                            595-5626   160 West Government
                                                       St
Lisa Robinson    Spanish      Speak/Read    (850)      Gulf Coast Kids House   Pensacola    Escambia
                                                                     th
                                            595-6293   3401 North 12
                                                       Avenue
Elise Dawson     Spanish      Speak/Read    (850)      Gulf Coast Kids House   Pensacola    Escambia
                                                                     th
                                            595-6008   3401 North 12
                                                       Avenue
Elizabeth        Spanish      Speak/Read/   (850)      Gulf Coast Kids House   Pensacola    Escambia
                                                                     th
Gonzalez                      Write         453-7951   3401 North 12
                                                       Avenue
Quang Nguyen     Vietnamese   Speak/Read/   (850)      ACCESS Florida          Pensacola    Escambia
                              Write         437-8974   Office
                                                       1851 St. Mary Avenue
Rosemary C       Spanish      Speak         (850)      Crestview Service       Crestview    Okaloosa
Johnson                                     689-7711   Center
                                                       3300 West Lee Blvd.

Pat Hernandez    Spanish      Speak         (850)      ACCESS Store Front      Ft. Walton   Okaloosa
                                            833-3719   450-G Race Track
                                                       Road

                                                                                                       90
Lisa Jeffries      Spanish    Speak          (850)      CAC Niceville            Niceville     Okaloosa
                                             833-9237   401 McEwen Drive
                                             ext. 292
Bruni Napier       Spanish    Speak          (850)      Outposted                Ft. Walton    Okaloosa
                                             910-2429   151 Eglin Parkway NE     Beach
Clint Akins        French     Speak          (850)      Outposted                Ft. Walton    Okaloosa
                                             833-3804   151 Eglin Parkway NE     Beach
                                             Ext. 143


                                                  Circuit 2
                                              Multilingual Staff

     NAME          LANGUAGE   PROFICIENCY     PHONE          ADDRESS                 CITY       COUNTY
Ed Gines           Spanish    Speak/         (850)      Leon Adult Services      Tallahassee    Leon
                              Read/Write     488-0160   1940 North Monroe,
                                                        Suite 80
Estefania Viera    Spanish    Speak/         (850)      ACCESS Storefront        Tallahassee    Leon
                              Read           414-6090   2810 Sharer Road
                                             414-8095   Unit 24
Teresa Tejada      Spanish    Speak/         (850)      ACCESS Storefront        Tallahassee    Leon
                              Read/Write     414-6090   2810 Sharer Road
                                             414-8095   Unit 24
Omar Al-           Arabic     Speak/         (850)      ACCESS Florida           Tallahassee    Leon
Khazra                        Read/Write     488-0675   1958-A
                                                        Commonwealth Lane
Sandra Porras-     Spanish    Speak/Read/    (850)      ACCESS Florida           Tallahassee    Leon
Gutierrez                     Write          488-0684   1958-A
                                             After      Commonwealth Lane
                                             Hours
                                             566-
                                             5486(c)
Blanca             Spanish    Speak/Read/    (850)      KidCare Medicaid         Tallahassee    Leon
Maldonado                     Write          488-9803   Hotline
                                             Ext 257    Florida Bar Annex 2nd
                                                        Floor
                                                        661 East Franklin Blvd
Jacqueline         Spanish    Speak/Read/W   (850)      KidCare Medicaid         Tallahassee    Leon
Vivas                         rite           701-6145   Hotline
                                                        Florida Bar Annex 2nd
                                                        Floor
                                                        661 East Franklin Blvd
Jinairette Ortiz   Spanish    Speak/Read/W   (850)      KidCare Medicaid         Tallahassee    Leon
                              rite           701-6109   Hotline
                                                        Florida Bar Annex 2nd
                                                        Floor
                                                        661 East Franklin Blvd
Sandra Smith       Spanish    Speak/Read/    (850)      KidCare Medicaid         Tallahassee    Leon
                              Write          488-9803   Hotline
                                             Ext 233    Florida Bar Annex 2nd
                                             After      Floor
                                             Hours      661 East Franklin Blvd
                                             807-
                                             0476(h)
                                             408-
                                             5029(c)




                                                                                                          91
Gricis          Spanish       Speak           (850)       KidCare Medicaid         Tallahassee   Leon
Mercedes                                      701-6137    Hotline
                                                          Florida Bar Annex 2nd
                                                          Floor
                                                          661 East Franklin Blvd
Maria Ortega    Spanish       Speak/Read/     (850)       KidCare Medicaid         Tallahassee   Leon
“Veronica”                    Write           701-6116    Hotline
                                              After       Florida Bar Annex 2nd
                                              Hours       Floor
                                              856-        661 East Franklin Blvd
                                              5813(h)
                                              766-
                                              0333(c)
Elizabeth       Spanish       Speak/Read/     (850)       Gadsden Service          Quincy        Gadsden
Arriaga                       Write           627-7666    Center
                                                          6 South Key Street
Briseida        Spanish       Speak/Read/     (850)       Gadsden Service          Quincy        Gadsden
Morales                       Write           627-7666    Center
                                                          6 South Key Street
Gloria          Spanish       Speak/Read      (850)       Jefferson Service        Monticello    Jefferson
Perdomo-                                      342-0039    Center
Wright                                                    185 East Walnut
                                                          Street

                                                   Circuit 14
                                                Multilingual Staff

   NAME        LANGUAGE     PROFICIENCY      PHONE           ADDRESS                CITY         COUNTY

Maria          Spanish      Speak/Read/     (850)        ACCESS Florida        Panama City       Bay
                                                                    th
Harcega        Italian      Write            872-4185    500 West 11 Street
                                                                    th
Elizabeth      Vietnamese   Speak/Read/     (850)        500 West 11 Street    Panama City       Bay
Ceasar                      Write           747-5453
Yvette Colon   Spanish      Speak           (850)        ACCESS Florida        Panama City       Bay
                                                                    th
                                            872-4385     500 West 11 Street




                                                                                                             92
               ATTACHMENT 3
NORTHEAST REGION AUXILIARY AIDS AND SERVICES




                                               93
                                              MULTILINGUAL STAFF DIRECTORY
              CIRCUITS 3 AND 8

        NAME              LANGUAGE PROFICIENCY*                PHONE             ADDRESS                   CITY         CNTY

ADULT SERVICES

Cunningham, David         French          S/R/W               352-955-5218   1000 NE 16 Ave, Bldg J     Gainesville    Alachua

Rivera Johnson, Tomas     Spanish         S/R/W               352-955-3216   1000 NE 16 Ave, Bldg J     Gainesville    Alachua
                                          S/R/W
FAMILY SAFETY

Davis, Pamela             Spanish         S/R/W               352-955-6293   1000 NE 16 Ave, Bldg J     Gainesville    Alachua

McCollum, Faith           Spanish         S/R                 352-955-2396   1000 NE 16 Ave, Bldg J     Gainesville    Alachua

                          Spanish         S/R/W               386-758-1510   1389 W. US Hwy 90          Lake City      Columbia
Cruz-Gil, Neshma
Shanata, Haydee           Spanish         S/R/W               352-955-5239   1000 NE 16 Ave, Bldg J     Gainesville    Alachua
SUBSTANCE ABUSE AND MENTAL HEALTH

                          French German   S/R/W                              1730 NE 31ST Ave.
St. Amour, William                                            352-334-0735                              Gainesville    Alachua
                          Russian                                            Bldg. 1
                                          S/R/W
ACCESS

Cruz, Milka               Spanish
                                          S/R/W               352-955-5423   1000 NE 16 Ave, Bldg J     Gainesville    Alachua
                                                                                       th
                          French                                             1000 NE 16 Ave.
Einman, Susan                             S                   352-955-5446                              Gainesville    Alachua
                          Spanish                                            Bldg J
                          French
Hathcox, Francoise                        S                   904-464-1501   Telecommuter               Starke         Bradford
                          Vietnamese
Jones, Lanie                              S/R/W
                          Spanish                             386-758-1458   1389 W. US Hwy 90          Lake City      Columbia

Mathis, Eneida            Spanish
                                          S/R/W               386-758-1466   1389 W. US Hwy 90          Lake City      Columbia
                                                                                       th
                                          S/R/W                              1000 NE 16 Ave.
Medina, Antonia           Spanish                             352-955-5386                              Gainesville    Alachua
                                                                             Bldg J
                                          S/R/W                              1000 NE 16TH AVE,
Salgado, Ana              Spanish                             352-955-5395                              Gainesville    Alachua
                                                                             Bldg J
                                          S/R/W                              1000 NE 16TH Ave.
Tetzel, Thomas            Spanish                             352-955-3001                              Gainesville    Alachua
                                                                             Bldg. J

              CIRCUIT 4

                                                                PHONE
 NAME                      LANGUAGE           PROFICIENCY*                      ADDRESS                  CITY         CNTY
                                                                 (904)
 ADMINISTRATION
                           Tagalog &
                                                                             5920 Arlington
 Ordonez, Wesley           Ilocano         Speak/Read/Write     723-2143                              Jacksonville    Duval
                                                                             Expressway
                           (Filipino)
 Torres, Carmen            Spanish         Speak/Read/Write     723-5896     Same as Above            Jacksonville    Duval
 ADULT SERVICES
                                           S/R/W                             5920 Arlington
 Abedalhadi, Nadine        Arabic                               723-5700                              Jacksonville    Duval
                                                                             Expressway
                                           S/R/W                             1845 Town
 Batan, Betty              Spanish                              541-3702                              Orange Park     Clay
                                                                             Center Blvd
                                           S/R/W                             5920 Arlington
 Marzouk, Camellia         Arabic                               723-5734                              Jacksonville    Duval
                                                                             Expressway
                           Filipino        S/R/W
 Moore-Berlin,                                                               5920 Arlington
                           (Tagalog and                         723-5730                              Jacksonville    Duval
 Leonora                                                                     Expressway
                           Cebuano)
                                                                             5920 Arlington
 Umunna, NNeka             African                S/R/W         723-5735                              Jacksonville    Duval
                                                                             Expressway
                                                                                                                                  94
FAMILY SAFETY
                                 S/R                921 N. Davis
Barilla, Stephanie   Spanish             798-4900                    Jacksonville   Duval
                                                    Street
                                 S/R                5920 Arlington
Bustamante, Martha   Spanish             723-5400                    Jacksonville   Duval
                                                    Expressway
                     Tagalog     S/R/W
                     Spanish
                     Chinese                        1303 Jasmine      Fernandina    Nassau
Castro, Mark                             277-7222
                     Mandarin                       Street              Beach
                     Chinese
                     Cantonese
                                 S/R/W              1303 Jasmine      Fernandina
Fontanez, Olga       Spanish             277-7222                                   Nassau
                                                    Street              Beach
                                 S/R/W              1845 Town
Fuchs, Joshua        Spanish             541-3669                    Orange Park    Clay
                                                    Center Blvd
                                 S/R/W              921 N. Davis
Pena, Gregorio       Spanish             798-4365                    Jacksonville   Duval
                                                    Street
ACCESS
                                 S/R/W              4080
Cine, April          Spanish             360-3934   Woodcock         Jacksonville   Duval
                                                    Drive
                                 S/R/W              4080             Jacksonville
Ortiz, Monica        Spanish             360-3932   Woodcock                        Duval
                                                    Drive
                                 S/R/W              4080             Jacksonville
Alcidor, Annie       French              360-3920   Woodcock                        Duval
                                                    Drive
                                 S/R/W              4080             Jacksonville
Barrantes-Munoz,
                     Spanish             360-3915   Woodcock                        Duval
Ester
                                                    Drive
                                 S/R/W              4080             Jacksonville
Calderon, Luis       Spanish             360-3925   Woodcock                        Duval
                                                    Drive
                                 S/R/W              5920 Arlington   Jacksonville
Campanini, Maria     Spanish             727-6571                                   Duval
                                                    Expressway


                                 S/R/W              4080
                                           360-
Ceballos, Shakira    Spanish                        Woodcock         Jacksonville   Duval
                                         3934
                                                    Drive
                                 S/R/W              5920 Arlington   Jacksonville
Comstock, Cristina   Other               727-6565                                   Duval
                                                    Expressway
                                 S/R/W              4080             Jacksonville
Courtney, Yesenia    Spanish             360-3915   Woodcock                        Duval
                                                    Drive
                     Sign        S/R/W              1845 Town
Cuneo, John          Language            541-3721   Center Blvd,     Orange Park    Clay
                     Spanish                        Suite 225
                                 S/R/W              4080             Jacksonville
Dasilva, Antonio     Spanish             360-3915   Woodcock                        Duval
                                                    Drive
                                 S/R/W              5920 Arlington   Jacksonville
Hernandez, Edna      Spanish             360-3932                                   Duval
                                                    Expressway
                                 S/R/W              5920 Arlington   Jacksonville
Herz, Frances        Spanish             360-3925                                   Duval
                                                    Expressway




                                                                                             95
                                                                  5920 Arlington   Jacksonville
Melendez, Nelly       Spanish     S                  360-3955                                        Duval
                                                                  Expressway
                      Haitian     S/R/W                           5920 Arlington   Jacksonville
Moly, Thiery                                         360-3930                                        Duval
                      Creole                                      Expressway
                                  S/R/W                           5920 Arlington   Jacksonville
Moly, Thiery          French                         360-3930                                        Duval
                                                                  Expressway
                                  S/R/W                           5920 Arlington
Montenegro, Rogerio   Spanish                        762-2237                         Orange Park    Clay
                                                                  Expressway
                      Haitian                                     5920 Arlington   Jacksonville
Nemorin. Ralph                            S/R        360-3950                                        Duval
                      Creole                                      Expressway
                                  S/R/W                           5920 Arlington   Jacksonville
Ortiz, Jessica        Spanish                        360-3915                                        Duval
                                                                  Expressway
                                  S/R/W                           5920 Arlington   Jacksonville
Ortiz, Stephanie      Spanish                        360-3915                                        Baker
                                                                  Expressway
Rosario-Robles,                   S/R/W                           5920 Arlington   Jacksonville
                      Spanish                        360-3950                                        Duval
Victoria                                                          Expressway
                                  S/R/W                           5920 Arlington   Jacksonville
Ruiz Jr., Jesus       Spanish                        360-3915                                        Duval
                                                                  Expressway
                                  S/R/W                           5920 Arlington   Jacksonville
Solis, Marjorie       Spanish                        360-3934                                        Duval
                                                                  Expressway
Negronfranceschi,                 S/R/W                             3420 Beach     Jacksonville
                      Spanish                        727-6566                                        Clay
Joseph                                                                 Blvd.
                                                                  5920 Arlington   Jacksonville
Paul, Marie           French              S          727-2026                                        Duval
                                                                  Expressway
SUBSTANCE ABUSE & MENTAL HEALTH
                                                                  5920 Arlington
Perez, Angela         Spanish     Speak/Read/Write   723-2076                         Jacksonville   Duval
                                                                  Express


        CIRCUIT 7


         NAME            LANGUAGE      PROFICIENCY      PHONE           ADDRESS               CITY          CNTY
ADMINISTRATION
                                      S/R/W            386-254-     210 N. Palmetto      Daytona
Bello, Rafael           Spanish                        3711         Ave                  Beach          Volusia
                                      S/R/W                                              210 N.
                                                       386-947-     210 N. Palmetto      Palmetto
Gavilanes, Luis         Spanish                        4040         Ave                  Ave            Volusia
                                      S/R/W            386-239-     210 N. Palmetto      Daytona
Piquet, Sabrina         Spanish                        6206         Ave                  Beach          Volusia
FAMILY SAFETY
                                                       386-326-     600 College
Arens, Richard          German        S/R/W            2757         Road                 Palatka        Putnam
                                                       386-736-     1344 S Woodland
Baloy, Jessica          Spanish       S                5110         Blvd.                Deland         Volusia
                                                       386-206-     105 S. Bacher
Cairo, Yolanda          Spanish       S                4641         Street               Bunnell        Flagler
                                      S/R/W            386-736-     1344 S Woodland
Cruz, Eunice            Spanish                        5110         Blvd.                Deland         Volusia
                                      S/R/W            386-254-     210 N. Palmetto      Daytona
Ekberg, Alice (MIA)     Swedish                        3971         Ave                  Beach          Volusia
                                      S/R/W            386-736-     1344 S Woodland
Medina, Cyndi           Spanish                        5126         Blvd.                Deland         Volusia


                                                                                                              96
                         Yoruba/      S/R/W   386-254-   210 N. Palmetto   Daytona
Onwuemeli, Peter         Ibo                  3971       Ave               Beach     Volusia
ACCESS
                                      S/R/W   386-226-   210 N. Palmetto   Daytona
Brignoni, Ana            Spanish              0451       Ave               Beach     Volusia
                                      S/R/W   386-238-   1344 S Woodland   Daytona
Bruk, Lorisa             French               4666       Blvd.             Beach     Volusia

ACCESS
                                              386-947-   210 N. Palmetto   Daytona
Quinones, Johanna        Spanish      S/R/W   4111       Ave               Beach     Volusia
                                      S/R/W   386-822-   1340 S.
Rodriquez, Carmen        Spanish              6162       Woodland Blvd     Deland    Volusia
                                      S/R/W   386-238-   210 N. Palmetto   Daytona
Suarez, Nayda            Spanish              4664       Ave               Beach     Volusia
                                      S/R/W   386-860-   1691 Providence
Verdejo, Carmelo         Spanish              7100       Blvd              Deltona   Volusia
                                      S/R/W   386-238-   210 N. Palmetto   Daytona
Villagomez, Martha       Spanish              3137       Ave               Beach     Volusia
                                      S/R/W   386-238-   1340 S.           Daytona
Yaniak, Natalie          Spanish              3108       Woodland Blvd     Beach     Volusia
CHILD LEGAL SERVICES
                                      S/R/W   386-822-   1350 S
Alvarez, Judith          Spanish              6145       Woodland Blvd.    Deland    Volusia
                                      S/R/W   386-323-   210 N. Palmetto   Daytona
Pitts, Annette           Spanish              2460       Ave               Beach     Volusia
                                      S/R/W   386-238-   210 N. Palmetto   Daytona
Cardona, Carmen          Spanish              3116       Ave               Beach     Volusia
                                      S/R/W   386-238-   210 N. Palmetto   Daytona
Castro, Jacqueline       Spanish              4696       Ave               Beach     Volusia
                                      S/R/W   386-736-   1350 S Woodland
Corredor Delvall, Iris   Spanish              5189       Blvd.             Deland    Volusia
                                              386-238-   210 N. Palmetto   Daytona
Diaz, Dennis             Spanish      S       4665       Ave               Beach     Volusia
                         Arabic               386-238-   1340 S.           Daytona
Ennabili, Samir          French       S/R/W   4665       Woodland Blvd     Beach     Volusia

                                              386-329-   600 College
Larrivee, Lisa           German       S       3650       Road              Palatka   Putnam
                                      S/R/W   386-238-   210 N. Palmetto   Daytona
Le, Lan                  Vietnamese           3137       Ave               Beach     Volusia
                                      S/R/W   386-238-   210 N. Palmetto   Daytona
Martinex, Crucita        Spanish              3124       Ave               Beach     Volusia
                                              386-238-   210 N. Palmetto   Daytona
McIntyre, Theresa        Italian      S       3137       Ave               Beach     Volusia
                                              386-       1691 Providence
Negron, Carmen           Spanish      S/R/W   8607100    Blvd              Deltona   Volusia




                                                                                          97
              ATTACHMENT 4
CENTRAL REGION AUXILIARY AIDS AND SERVICES




                                             98
                                                        Circuit 9
                                                    Multilingual Staff


 NAME                       SERVICE CENTER     LANGUAGE                  NUMBER               COUNTY
Avilda Paez-Barreto         GOPC               Spanish                   407-721-0305         Orange
Jackie Robles               GOPC               Spanish                   407-245-0505         Orange
Anna Kovar                  GOPC               Slovak & Hungarian        407-245-1500         Orange
Vanessa Snoddy              Robinson/Hurston   German                    407-721-0183         Orange
Kirby Morgan                Robinson/Hurston   Spanish & Italian         407-317-7480 x7447   Orange
Annalinda Basabe            Robinson/Hurston   Spanish                   407-317-7351         Orange
Lilliana Maldonado          Robinson/Hurston   Spanish                   407-317-7049         Orange
Avida Rosa                  Robinson/Hurston   Spanish                   407-453-8482         Orange
Sumathi Chandrasekhar       Robinson/Hurston   Kannada & Tamil           407-317-7188         Orange
Beatriz Blanco              Robinson/Hurston   Spanish                   407-317-7303         Orange
Jill Fowler                 Robinson/Hurston   ASL (not certified)       407-317-7417         Orange
Giuvanna Corona             Pine Hills         Italian                   407-721-0763         Orange
Imlinn Philogene            Pine Hills         Creole                    407-921-5585         Orange
Sue Aboul-hosn              Saratoga           Arabic                    407-317-7533         Orange
Valery Dambreville          Saratoga           Creole                    407-721-0233         Orange
Vanessa West                Kissimmee          Italian                   407-846-5115 x361    Osceola
Ida Vargas                  Kissimmee          Spanish                   407-756-8692         Osceola
Milhem Ashy                 Kissimmee          Arabic                    407-765-8155         Osceola

                                                       Circuit 18
                                                    Multilingual Staff


NAME                        SERVICE CENTER     LANGUAGE              NUMBER                   COUNTY
Hasan Yousuf                Sanford            Arabic                407-302-2515 x162        Seminole
Carmen Seery                Rockledge          Spanish               321-364-3636             Brevard
Elizabeth Igartua           Rockledge          Spanish               321-690-3710             Brevard
Zarabel Gonzalez            Rockledge          Spanish               321-690-3710             Brevard
Myrna Shimei                Rockledge          Spanish               321-690-3710             Brevard
Nereida Warriner            Rockledge          Spanish               321-634-3659             Brevard
Blanca Cruz                 Rockledge          Spanish               321-690-3710             Brevard
Noemi Beniguez-Gonalez      Rockledge          Spanish               321-690-3710             Brevard
Sutee Rousseau              Rockledge          Thai                  321-690-3710             Brevard
Rosa Fontanez               Palm Bay           Spanish               321-409-6241             Brevard
Natalie Desty               Palm Bay           Creole                321-514-0760             Brevard
Cotilla (Margie) Castillo   Cocoa Byrd Plaza   Spanish               321-634-6254             Brevard

                                                        Circuit 5
                                                    Multilingual Staff


NAME                 SERVICE CENTER      LANGUAGE                 NUMBER                      COUNTY
Marisela Padilla     Headquarters        Spanish                  352-330-2162 x7095          Sumter
David Aponte-        Headquarters        Spanish                  352-330-5702                Sumter
Ramos
Carmen Montas        Headquarters        Spanish                  352-330-5852                Sumter
Carmen Rivera        Headquarters        Spanish                  352-330-2162 x7033          Sumter
Stanley R. Johnson   Headquarters        ASL (not certified)      352-330-5719                Sumter
Anna Walker          Brooksville         Greek                    352-442-3710                Hernando




                                                                                                         99
                                                   Circuit 10
                                                Multilingual Staff

NAME                     SERVICE CENTER    LANGUAGE              NUMBER              COUNTY

Rita Collins             Lake Wales        Spanish               863-678-6529        Polk
Xiomara Mendez           Lake Wales        Spanish               863-678-6473        Polk
Vicky Leahigh            Lake Wales        Spanish               863-496-2950        Polk
Dianna Cruz              Headquarters      Spanish               863-534-0062 x206   Polk
Jonnie Pace              Sebring           ASL (not certified)   863-528-2364        Highlands
Samantha Fils            Lakeland          Spanish & Creole      863-860-9781        Polk

                                                   Circuit 19
                                                Multilingual Staff

 NAME                    Service Center   LANGUAGE               NUMBER              COUNTY
Martin Markowitz         Stuart           Spanish                772-215-9639        Martin
Luz Martinez             Benton           Spanish                772-467-3087        St. Lucie
Clautide St. Hubert      Benton           Creole                 772-467-3104        St. Lucie
Lourdes Soto             Benton           Spanish                772-321-9394        St. Lucie
Sandy Insuasty           Benton           Spanish & ASL (not     772-467-3852        St. Lucie
                                          certified)
Magaly Carrion-Jimenez   Okeechobee       Spanish/French         863-606-4203        Okeechobee




                                                                                                  100
              ATTACHMENT 5
SOUTHEAST REGION AUXILIARY AIDS AND SERVICES




                                               101
                                                 MULTILINGUAL STAFF
                                                   FOR CIRCUIT 15

      NAME            LANGUAGE        PROFICIENCY    BUSINESS      ADDRESS         CITY       COUNTY
                                                       PHONE
Alvarez, Miriam         Spanish          S/R/W       5618375150   ACCESS/ICP       WPB        Palm Bch
Alvirez-Casado,         Spanish          S/R/W       9542672137     ACCESS          Ft        Broward
Rosa
                                                                                Lauderdale
Arellano, Carmen        Spanish          S/R/W       5618375825   ACCESS/Prog      WPB        Palm Bch
Artau, Gus              Spanish          S/R/W       5619633131     ACCESS      Lake Worth    Palm Bch
Ballesteros, Hilda      Spanish          S/R/W       5617228871       APS/PI       WPB        Palm Bch
Belanger, Hugo          French           S/R/W       5618375456     APS/PIS        WPB        Palm Bch
Benoit, Hermanise       Creole           S/R/W       5618375410       APS/PI       WPB        Palm Bch
Brown, Marie         Creole/Spanish      S/R/W       5619921996     ACCESS      Belle Glade   Palm Bch


Cabral, Mariel          Spanish          S/R/W       5612448802    ACCESS (T)   Lake Worth    Palm Bch
Capo, Elizabeth         Spanish          S/R/W       5613986740     FS/CPI(T)      WPB        Palm Bch
Caviedes, Nidia         Spanish          S/R/W       5618375142   ACCESS/ICP       WPB        Palm Bch
Chery, Clarck        Creole/French       S/R/W       5617562407       FS/CPI       WPB        Palm Bch
Costa, Ana              Spanish          S/R/W       5619294696    ACCESS (T)   Lake Worth    Palm Bch
Cruz, Milagros          Spanish          S/R/W       5613576342     ACCESS/     Lake Worth    Palm Bch
                                                                     Intake

Davis, Lisa             Spanish          S/R/W       5619633080    ACCESS(T)    Lake Worth    Palm Bch


Duclervil, Frantz    Creole/French       S/R/W       5615789382       FS/CPI       WPB        Palm Bch
Duvaux, Sandra          Creole           S/R/W       5617064614    ACCESS(T)    Lake Worth    Palm Bch
Echeverria, Daisy       Spanish          S/R/W       5619633052    ACCESS(T)    Lake Worth    Palm Bch
Espady, Francette    Creole/French       S/R/W       5614366740       FS/CPI       WPB        Palm Bch
Etienne, Jean           Creole           S/R/W       5615145466     ACCESS      Lake Worth    Palm Bch
                                                                     (DOH)

Fernandez, Lizet        Spanish          S/R/W       5614332637     ACCESS      Lake Worth    Palm Bch
Fernandez, Ruth         Spanish          S/R/W       5615947713    ACCESS(T)    Lake Worth    Palm Bch
Fuentes, Mayra          Spanish          S/R/W       5613574831     ACCESS      Lake Worth    Palm Bch


Garcia, Estela          Spanish          S/R/W       5619921373       FS/FSW       Belle      Palm Bch
                                                                                  Glades
Garcia, Jeffrey         Spanish          S/R/W       5619633000     ACCESS/     Lake Worth    Palm Bch
                                                                     Intake

Gonzalez, Barbara       Spanish          S/R/W       5618375392     ACCESS/        WPB        Palm Bch
                                                                     Intake



                                                                                                         102
Guzman, Bethania       Spanish        S/R/W      5619633030     ACCESS/     Lake Worth   Palm Bch
                                                                 Intake

Hilgenfeldt, Idali     Spanish        S/R/W      5618375159   ACCESS/ICP      WPB        Palm Bch
Hyppolite, Rosie     Creole/French    S/R/W      5613585658     FS/CPI(T)     WPB        Palm Bch
Lahens-Garcon,          Creole        S/R/W      3867581433   FS/CPI/WPSO     Belle      Palm Bch
Auguine                                                                      Glades
Lopez, George          Spanish        S/R/W      5619633015     ACCESS      Lake Worth   Palm Bch
Loyer, Gloria           Creole        S/R/W      5618375153   ACCESS/ICP      WPB        Palm Bch
Marchand,              Spanish        S/R/W      5616764957     FS/CPI(T)     WPB        Palm Bch
Michelle
Martinelli, Rosa       Spanish        S/R/W      5618375149   ACCESS/ICP      WPB        Palm Bch
Morales, Emma          Spanish        S/R/W      5619634702    ACCESS(T)    Lake Worth   Palm Bch
Moreno, Marietta       Spanish        S/R/W      5613574834      Lobby      Lake Worth   Palm Bch
Morrow, Grace          Spanish        S/R/W      5612816868      APS/PI       WPB        Palm Bch
Na-Chiangmai,            Thai         S/R/W      5618375339      Benefit      WPB        Palm Bch
Sarah                                                           Recovery
Poyau, Yvrose           Creole        S/R/W      5619921945      APS/PI       WPB        Palm Bch
Rita, Janeth           Spanish        S/R/W      5612908377    ACCESS(T)    Lake Worth   Palm Bch
Rodriguez, Edith       Spanish        S/R/W      5618375401      APS/PI       WPB        Palm Bch
Rowe, Peter            Spanish        S/R/W      5619633171   ACCESS/       Lake Worth   Palm Bch
                                                              Intake

Silva, Berta           Spanish        S/R/W      5612043328    ACCESS(T)    Lake Worth   Palm Bch
Talbert, Mildred       Spanish         S/R       5618375154   ACCESS/ICP      WPB        Palm Bch
Zepeda, Claudia        Spanish        S/R/W      5614332637     ACCESS      Lake Worth   Palm Bch
S = Speak              R = Read      W = Write   T=Telecom




                                                                                                    103
                                                   MULTILINGUAL STAFF
                                                       CIRCUIT 17

         NAME           LANGUAGE        PROFICIENCY     BUSINESS     ADDRESS         CITY        COUNTY
                                                          PHONE
Antonsanti, Virginia      Spanish          S/R/W        9549585519   1400 W            Ft        Broward
                                                                     Commercial    Lauderdale
                                                                     Boulevard
Arroyo, Wanda             Spanish          S/R/W        9543275042   311 N. SR 7   Plantation    Broward

Baca, Doris               Spanish            S          9543275231   311 N. SR 7   Plantation    Broward

Bushong, Carolina         Spanish            S          9543275150   311 N. SR 7   Plantation    Broward

Carrera, Doriane          Spanish         S/R/W(T)      9548185572      201 W         Ft.        Broward
                                                                       Broward     Lauderdale
                                                                      Boulevard
Christie, Marie           Creole          S/R/W(T)      9548185668      201 W         Ft.        Broward
                                                                       Broward     Lauderdale
                                                                      Boulevard
Compere, Andrewson     Creole/Spanish        S          9543275014   311 N. SR 7   Plantation    Broward

Dekony, Sylma             Spanish            S          9543212742   311 N. SR 7   Plantation    Broward

Delice, Yoly              Creole           S/R/W        9544675969      201 W         Ft.        Broward
                                                                       Broward     Lauderdale
                                                                      Boulevard
Delisfort, Muriel         Creole            S(T)        9546047921     1400 W         Ft.        Broward
                                                                     Commercial    Lauderdale
Desire, Patricia          Creole           S/R/W        9542672175     1400 W          Ft        Broward
                                                                     Commercial    Lauderdale
Durand, Nicole         Creole/French         S          9543275093   311 N. SR 7   Plantation    Broward

Estrada, Maria            Spanish            S          9543275313   311 N. SR 7   Plantation    Broward

Fabre, Laurie             Creole           S/R/W        9542672744      201 W         Ft.        Broward
                                                                       Broward     Lauderdale
                                                                      Boulevard
Feliciano, Samantha       Spanish          S/R/W        9543275329   311 N. SR 7   Plantation    Broward

Feliz, Angela             Spanish         S/R/W(T)      9545939871     1400 W.        Ft.        Broward
                                                                     Commercial    Lauderdale
                                                                      Boulevard
Galloso, Ben              Spanish           S/R         9544674217   201 W            Ft.        Broward
                                                                     Broward       Lauderdale
                                                                     Boulevard
Guerrier, Yrvens          Creole          S/R/W(T)      9548046801   201 W            Ft.        Broward
                                                                     Broward       Lauderdale
                                                                     Boulevard
Gutierrez, Diana          Spanish           S(T)        9542612965     1400 W.         Ft.       Broward
                                                                     Commercial    Lauderdale
Gutierrez, Nitza          Spanish            S          9542672150     1400 W.         Ft.       Broward
                                                                     Commercial    Lauderdale
Hernandez, Melissa        Spanish         S/R/W(T)      9548186023      201 W          Ft.       Broward
                                                                       Broward     Lauderdale
Jeboo, Devika             Spanish           S/R         9543275017   311 N. SR 7    Plantation   Broward

Joseph, Elizabeth         Spanish            S          9543275098   311 N. SR 7   Plantation    Broward


                                                                                                           104
Leon, Zully             Spanish         S/R/W     9542672121      1400 W.         Ft.        Broward
                                                                Commercial     Lauderdale
Levy, Edgerton          Spanish        S/R/W(T)   9547907815      1400 W.         Ft.        Broward
                                                                Commercial     Lauderdale
                                                                 Boulevard
Llata, Lourdes          Spanish         S/R/W     9547133031   201 W Broward      Ft.        Broward
                                                                 Boulevard     Lauderdale
Lopez, Melvis           Spanish        S/R/W(T)   9548261299   201 W Broward      Ft.        Broward
                                                                 Boulevard     Lauderdale
Lopez, Romano        Spanish/Russian   S/R/W(T)   9547904163      1400 W.         Ft.        Broward
                                                                Commercial     Lauderdale
                                                                 Boulevard
Louis, Jack              Creole        S/R/W(T)   9543098355   201 W Broward       Ft.       Broward
                                                                 Boulevard     Lauderdale
Martinez, Carolina      Spanish        S/R/W(T)   9548185546   201 W Broward       Ft.       Broward
                                                                 Boulevard     Lauderdale
Miller, Michelle        Spanish           S       9543275927    311 N. SR 7     Plantation   Broward

Montanez, Marilena      Spanish          S(T)     9543833175    311 N. SR 7    Plantation    Broward

Onwuzo, Kenneth      IGBO, IKWRRE       S/R/W     9544674216   201 W Broward       Ft.       Broward
                                                                               Lauderdale
Padilla, Agustin        Spanish        S/R/W(T)   9542574360      1400 W.          Ft.       Broward
                                                                Commercial     Lauderdale
Regis, Jean-David    Creole/Spanish    S/R/W(T)   9548185562   201 W Broward       Ft.       Broward
                                                                 Boulevard     Lauderdale
Remy, Johanne            Creole           S       9543275157    311 N. SR 7     Plantation   Broward
Roney, Wilber         Creole/French     S/R/W     9542023953      1400 W           Ft.       Broward
                                                                Commercial     Lauderdale
                                                                 Boulevard
Saintil, Octalyse        Creole           S       9543272702    311 N. SR 7    Plantation    Broward

Silva, Ana              Spanish         S/R/W     9542672183      1400 W.         Ft.        Broward
                                                                Commercial     Lauderdale
                                                                 Boulevard
Similien, Schiller       Creole           S       9548474348      Broward      Plantation    Broward
                                                                  General
Staine, Deborah         Spanish          S/R      9542672182      1400 W.         Ft.        Broward
                                                                Commercial     Lauderdale
                                                                 Boulevard
Trichet, Margaret    Creole
                     Fren/Span/         S/R/W     9543275169    311 N. SR 7    Plantation    Broward
                     Portugese
Victor, Claudine          Creole        Speak     9543212730    311 N. SR 7    Plantation    Broward
S = Speak               R = Read         W=       T=Telecom
                                        Write




                                                                                                       105
              ATTACHMENT 6
SUNCOAST REGION AUXILIARY AIDS AND SERVICES




                                              106
                                      SUNCOAST REGION
                                      Multilingual Staff


NAME                      LANGUAGE       PROGRAM           CONTACT         LOCATION
Abraham, Grace            Malayalam      CCC                    1120       Tampa
Abraham, Grace            Hindi          CCC                    1120       Tampa
Abreu, Livio              Spanish        CCC                    1326       Tampa
Abreu, Juana Maritza      Spanish        ACCESS
Afsordeh, Pari            Persian        ACCESS
Alcin, Guerschom          Spanish        CCC                    1379       Tampa
Almany, Ivonee            Spanish        Adult Services    813-233-3288    Tampa
Alvarado, Flora           Spanish        ACCESS            239-867-3345    Immokalee
Anais Ramirez-Rodriguez   Spanish        ACCESS            863-6742912     LaBelle
Aranguren, Katherine      Spanish        ACCESS
Arciniega, Gabriela       Spanish        ACCESS            239-417-3751    Naples
Arias, Maria              Spanish                          239-939-8722    Fort Myers
                                                           cell 239-770-
Arjona, Richard           Spanish        Adult Services    1305            Fort Myers
Avendano, Maria           Spanish        ACCESS
Avendano, Rafael          Spanish        ACCESS
Baez Delgado, Marlene     Spanish        Admin             813-558-5725    Tampa
                                         Human
Balaguer, Nancy           Spanish        Resources         813-558-5673    Tampa
Barrera, Guadalupe        Spanish        ACCESS
Batista-Millan, Olga      Spanish        ACCESS                            Tampa
Beaudet, Galina           Spanish        ACCESS
Beaupierre, Vyline        Creole         CCC                    1148       Tampa
Bordes, David             Creole         ACCESS
Bordes, David             French         ACCESS
Bron, Iris                Spanish        ACCESS
Caicedo, Laura            Spanish        CCC                    1126       Tampa
Cardenas, Lydia           Spanish        CCC                    1102       Tampa
Cardone, Linda            Spanish        ACCESS
Casiglia, Kathleen        Spanish        CCC                    1190       Tampa
Chan, Liz                 Portuguese     ACCESS
Chan, Liz                 Chinese        ACCESS
Chikhalia, Aaysha         Hindi/Indian   ACCESS
Chikhalia, Aaysha         Gujaratic      ACCESS
Chilton, Rosemarie        Spanish        CCC                    1178       Tampa
Clara Goode               Spanish        ACCESS            239-593-2685    Naples
Clermont, Elsie           French         ACCESS            941-255-7428    Port Charlotte




                                                                                        107
Clermont, Elsie         Creole      ACCESS           941-255-7428    Port Charlotte
Collazo, John           Spanish     Adult Services   239-939-8793    Fort Myers
                                                     cell 239-470-
Colon-Lafora, Lizbeth   Spanish     Adult Services   1191            Fort Myers
Conde, Elizabeth        Spanish     ACCESS           239-867-3381    Immokalee
Cordero, Carmelina      Spanish     ACCESS
Correa-Ortiz, Luis      Spanish     Adult Services   813-558-5965    Tampa
Cortes, Luz             Spanish     ACCESS
Crane, Pete             Spanish     Family Safety    941-613-0981    Port Charlotte
Cruz ,Carmen            Spanish     CCC                   1217       Tampa
Cruz, Irene             Spanish     ACCESS           941-316-106     Sarasota
Crystal Martinez        Spanish     ACCESS           239-867-3382    Immokalee
Daniel Manzano          Spanish     ACCESS           239-867-3320    Immokalee
Davia, Gloria           Spanish     ACCESS
De La Rosa, Marta       Spanish     CCC                   1175       Tampa
DeLeon, Daimel          Spanish     ACCESS
DeLeon, Jennifer        Spanish     ACCESS
Diaz, Elizabeth         Spanish     ACCESS
Diaz, Gladys            Spanish     ACCESS
Diaz, Judith            Spanish     CCC                   1125       Tampa
                                                                     Cape Coral
Dizon, Cinthia          Spanish     ACCESS           239-292-3984    Telecommuter
Doble, Sujay            Spanish     CCC                   1112       Tampa
Dominguez, Elizabeth    Spanish     ACCESS           239-344-0857    Fort Myers
Dominguez, Karina       Spanish     ACCESS
Doromal, Rehnee         Filipino    CCC                   1345       Tampa
Dosal ,Fernando         Spanish     CCC                   1315       Tampa
Dubois, Max             Spanish     ACCESS           813-671-5196    Ruskin
Dubois, Max             Italian     ACCESS           813-671-5196    Ruskin
Dubois, Max             Japanese    ACCESS           813-671-5196    Ruskin
Dubois, Max             Portugese   ACCESS           813-671-5196    Ruskin
Dubois, Max             Spanish     ACCESS
Dubois, Max             Italian     ACCESS
Dubois, Max             Japanese    ACCESS
Dubois, Max             Portugese   ACCESS
Enriquez, Millie        Spanish     CCC                   1156       Tampa
Faby Jacques            Creole      ACCESS           239-354-2209    Naples
Ferhatovic, Edita       Serbian     ACCESS
Ferhatovic, Edita       Croatian    ACCESS
Ferhatovic, Edita       Bosnian     ACCESS
Fernandez, Maribel      Spanish     ACCESS
Ferrer, Angel           Spanish     CCC                   1311       Tampa


                                                                                  108
Flores, Carmen           Spanish      ACCESS
Fowlds, Mary             French       ACCESS
Frost, Rosa              Spanish      ACCESS
Gabriela Lombardo        Spanish      ACCESS           863-902-3355   LaBelle
Gamero, Ana              Spanish      ACCESS
Ganosellis, Susan        Spanish      ACCESS                          Tampa
Ganosellis, Susan        French       ACCESS                          Tampa
Ganosellis, Susan        Greek        ACCESS                          Tampa
                                                                      Ruskin
Garcia, Elizabeth, S     Spanish      ACCESS           813-523-8890   (Telecommuter)
Garcia, Maria Margaret   Spanish      ACCESS
Garcia, Neri             Spanish      ACCESS
Garcia, Veronica         Spanish      ACCESS           239-867-3344   Immokalee
Gay, Feder               Creole       CCC                  1140       Tampa
Gay, Feder               French       CCC                  1140       Tampa
Gay, Feder               Spanish      CCC                  1140       Tampa
Gay, Kedar               Creole       CCC                  1141       Tampa
Gay, Kedar               French       CCC                  1141       Tampa
Givens, Amanda           Spanish      Adult Services
Gonzalez, Rosandra       Spanish      ACCESS
Gonzalez, Theresa        Spanish      ACCESS
Graham, Ada              Spanish      ACCESS           239-338-1632   Fort Myers
Gray, Greilhys           Spanish      CCC                  1332       Tampa
Greene, Christopher      Portuguese   Adult Services                  Tampa
Gutierrez, Erika         Spanish                       239-417-3767   Naples
Guzman, Lisvette         Spanish      ACCESS
Harb, Maher              Arabic       CCC                  1196       Tampa
Henry, Nicole            French       ACCESS           239-867-3369   Immokalee
Henry, Nicole            Creole       ACCESS           239-867-3369   Immokalee
Hernandez ,Hector        Spanish      CCC                  1258       Tampa
Hernandez, Audelia       Spanish      ACCESS
Hernandez, David         Spanish      Family Safety    239-417-3795   Immokalee
Hernandez, Yesid         Spanish      ACCESS           239-344-0873   Fort Myers
Hofer, Elsa              Spanish      ACCESS           239-344-0817   Fort Myers
Ifon, Ekerette           Efik         ACCESS
Isabel Reyna             Spanish      ACCESS           239-867-3361   Immokalee
Ito, Kathriyani          Indonesian   CCC                  1249       Tampa
Ito, Kathriyani          Japanese     CCC                  1249       Tampa
Jalaizadeh, Saeideh      Persian      ACCESS
Jandreau, Nadia          French       ACCESS           941-480-3742   Venice
Jandreau, Nadia          Ukranian     ACCESS           941-480-3742   Venice
Jean-Noel, George        Creole       ACCESS


                                                                                   109
Jones, Kearsten              Liocano       CCC                             Tampa
Jones, Kearsten              Tagalog       CCC                             Tampa
Joseph, Thresia              Malayalam     CCC                  1147       Tampa
Joseph, Thresia              Hindi         CCC                  1147       Tampa
Kelliher, Frances            Spanish       Family Safety
Kim, Hyung                   Korean        ACCESS
Kim, Hyung                   Korean        CCC                  1151       Tampa
Kowalik, Kathleen            Spanish       ACCESS
Laborda, Myrna               Spanish       ACCESS
Lam, Linda                   Chinese       ACCESS
Lander, Joy                  Fingerspell   ACCESS           239-344-0828   Fort Myers
Lawrence, Jean               Spanish       ACCESS           813-671-5157   Ruskin
Le, Tan                      Vietnamese    ACCESS
Leon, heather                Spanish       ACCESS
Leticia Rodriguez            Spanish       ACCESS           863-674-2915   LaBelle
Liz Garcia                   Spanish       ACCESS           863-674-4503   Immokalee
Lopez, Armando               Spanish       ACCESS
Lopez, Nadia                 Spanish       ACCESS
Lopez, Nereida               Spanish       ACCESS           239-867-3335   Immokalee
Lowe, Stacey                 Spanish       Adult Services   239-344-0828   Fort Myers
Madrid, Victoria             Spanish       ACCESS           941-751-8463   Bradenton
Marcela DeBlas               Spanish       ACCESS           239-593-2665   Naples
Marjorie Hilaire             Creole        ACCESS           239-417-3750   Naples
Marrero, Evelyn              Spanish       CCC                  1322       Tampa
Matheus, Magda               Creole        Family Safety    239-338-1194   Fort Myers
Matheus, Magda               French        Family Safety    239-338-1121   Fort Myers
Medina, Marcos               Spanish       ACCESS           239-560-6409   LaBelle
Medina, Marcos               Spanish       ACCESS           239.344.0858   Fort Myers
Medrano, Vanessa             Spanish       ACCESS           239-344-0867   Fort Myers
Melfi, Mei                   Chinese       Adult Services
Melfi, Mei                   Taiwanese     Adult Services
Mendez-Plancher, Christina   Spanish       CLS              239-338-1197   Fort Myers
Mendoza, Marilyn             Spanish       ACCESS           813-671-5166   Ruskin
Lee, Kia                     Hmong         ACCESS           813-707-7048   Plant City
Lin, Marizabeth              Spanish       ACCESS           813-757-1670   Plant City
Millan, Karolyn              Spanish       Adult Services                  Tampa
Mitchell, Cynthia            Spanish       ACCESS
Mitchell,Alexis              Spanish       CCC                  1281       Tampa
Mongiovi, Nelson             Spanish       Adult Services                  Tampa
Montanez, Daniel             Spanish       ACCESS
Moody, Crystal               Spanish       ACCESS


                                                                                        110
Morales, Sandra              Spanish      ACCESS                          Largo
Moran, Luis                  Spanish      Adult Services
Morejon, Mercedes            Spanish      ACCESS
Mosquera, Gladis             Spanish      ACCESS
Mujic, Elida                 German       ACCESS
Mujic, Elida                 Bosnian      ACCESS
Mujic, Elida                 Croatian     ACCESS
Mujic, Elida                 Serbian      ACCESS
Mullen, Wanda                Spanish      Family Safety
Munoz, Sandra                Spanish      ACCESS           813-671-5195   Ruskin
Munoz, Sandra                Spanish      ACCESS
Namgoong, Yun                Korean       Adult Services
Naomi Ruiz                   Spanish      ACCESS           239-867-3334   Immokalee
Navarro, Emma                Spanish      ACCESS           813-672-5311   Ruskin
Navarro, Emma                Spanish      ACCESS
Nelyda Cisneros              Spanish      ACCESS           239-896-0699   Immokalee
Nguyen ,Tuan                 Vietnamese   CCC                  1146       Tampa
Nieves, Carlos               Spanish      COU              813-558-5737   Tampa
Nieves, Yanelle              Spanish      CCC                  1139       Tampa
                                                                          Port Charlotte
Norman, Mary                 French       ACCESS           941-255-7408   Telecommuter
Olga Hernandez               Spanish      ACCESS           239-867-3333   Immokalee
Olivo, Margarita             Spanish      ACCESS
Ortiz, Alvaro                Spanish      ACCESS           941-751-8562   Sarasota
                                                                          Fort Myers
Ortiz, Sheirys               Spanish      ACCESS           239-338-2998   Telecommuter
Ortiz-Berdecia, Sinforiano   Spanish      CCC                  1290       Tampa
Osorio, Angela               Spanish      ACCESS           941-613-0964   Port Charlotte
Osorio, Angela               French                        941-613-2089   Port Charlotte
Pacheco, Milagros            Spanish      ACCESS
Padron, Vivian               Spanish      ACCESS
Pagan-Mendez, Mavelly        Spanish      ACCESS           239-936-5000   Fort Myers
Palache, Belinda             Spanish      CCC                  1161       Tampa
Palma, Melissa               Spanish      ACCESS           239-332-6917   Immokalee
Palma, Melissa               Spanish      ACCESS           239-867-3333   Immokalee
Pant, Anjali                 Gujaratic    CCC                  1263       Tampa
Pant, Anjali                 Hindi        CCC                  1263       Tampa
Pant, Anjali                 Punjabi      CCC                  1263       Tampa
Pant, Anjali                 Urdu         CCC                  1263       Tampa
Paulemon, Idelle             French       ACCESS           239-313-1425   Port Charlotte
Paulemon, Idelle             Creole       ACCESS           239-313-1425   Port Charlotte
Pena-Swart, Alicia           Spanish      ACCESS


                                                                                       111
                                                        cell 239-243-
Perez, Maria              Spanish      Adult Services   6696            LaBelle
Perry, Mary               Spanish      ACCESS           941-316-6103    Sarasota
Pestano, Keisha           Spanish      ACCESS           813-671-5192    Ruskin
Pestano, Keisha           French       ACCESS           813-671-5192    Ruskin
Pestano, Keisha           Portuguese   ACCESS           813-671-5192    Ruskin
                                                        cell 239-243-
Pierre, Djiny             Creole       Adult Services   7460            Naples
                                                        cell 239-243-
Pierre, Djiny             French       Adult Services   7460            Naples
Pizarro, Beatrice         Spanish      ACCESS           239-344-0845    Fort Myers
Popis, Zbigniew(Adam)     Russian      ACCESS
Popis, Zbigniew(Adam)     Polish       ACCESS
Quevedo, Mario            Spanish      ACCESS
Quinones, Sheila          Spanish                       813-558-5900    Tampa
Rachael Acosta Torres     Spanish      ACCESS           239-417-3749    Naples
Ramierz, Patti            Spanish      ACCESS           941-993-3027    Sarasota
Reece, Gabriela           German       Admin            835-558-5505    Tampa
Resendez, Ema             Spanish      ACCESS
Rios, Maria               Spanish      ACCESS
                                                                        Fort Myers
Rivera, Anna              Spanish      ACCESS           239-344-5264    Telecommuter
Rivera, Juana             Spanish      ACCESS           344-2341x4040   Fort Myers
Rivera, Luis              Spanish      ACCESS
Rivera, Nelson            Spanish      ACCESS           239-344-0825    Fort Myers
Rivera-Friere, Luis       Spanish      CCC                   1204       Tampa
Rodriguez, Leticia        Spanish      ACCESS           863-674-4157    LaBelle
Rodriguez, Maria R.       Spanish      ACCESS           239-417-3742    Naples
                                       Human
Rosa, Nancy               Spanish      Resources        813-558-5773    Tampa
Saint Clair, Marie        Spanish      CCC                   1118       Tampa
Samaniego, Veronica       Spanish      ACCESS
Sanchez, Anjelica         Spanish      ACCESS
Sanchez, Jeanie           Spanish      ACCESS           239-867-3387    Immokalee
Sanchez-Santiago, Olami   Spanish      ACCESS           941-316-6066    Sarasota
Santiago, Claudeth        Spanish      ACCESS           863-674-4800    LaBelle
Santiago-Rivera, Linda    Spanish      ACCESS
Scrivner, Deanna          Spanish      ACCESS
Sebastian, Abraham        Hindi        ACCESS
Sebastian, Abraham        Malayalam    ACCESS
Secundo, Evelyn           Spanish      ACCESS
Serrano, Jacob            Spanish      ACCESS
Serrano, Madalid          Spanish      Family Safety
Silva, Gloria             Spanish      ACCESS           239-867-3383    Immokalee

                                                                                     112
Simono, Ivelisse        Spanish   Adult Services
Sinnedy Exantus         Creole    ACCESS           239-417-4581   Naples
Smittle, Monce          Spanish   ACCESS           239-223-4888   Port Charlotte
Snyder, Marie           Spanish   ACCESS           863-993-4504   Arcadia
Solis, Nelia            Spanish   CCC                  1184       Tampa
Solovyeva, Yelena       Russian   ACCESS
Soto, Felix             Spanish   ACCESS           239-867-3388   Immokalee
Srur, Nishama           Spanish   CCC                  1206       Tampa
Steppe, Jessica         German    ACCESS
Stevens, Luydmila       Russian   ACCESS           813672-5634    Ruskin/Telecommunter
Suda, Ilka              Spanish   CCC                  1252       Tampa
Sulik, Richard          French    ACCESS           941-316-6029   Sarasota
Tavarez, Jorge          Spanish   ACCESS
Tirado, Nydia           Spanish   CCC                  1128       Tampa
Torres, Gloria          Spanish   Adult Services
Tuffaha, Nivin          Arabic    ACCESS
Urena, Librada          Spanish   ACCESS
Valdez ,Mercedes        Spanish   CCC                  1222       Tampa
Valencia, Luz           Spanish   ACCESS           239-867-3746   Naples
Varela, James           Spanish   ACCESS
Vazquez, Jacqueline     Spanish   CCC                  1109       Tampa
Verjel, Martha          Spanish   ACCESS
Veronica Garcia         Spanish   ACCESS           239-867-3344   Immokalee
Vieri, Jesci            Spanish   CCC                  1260       Tampa
Vilanova, Wanda         Spanish   ACCESS
Villarreal, Guadalupe   Spanish   ACCESS           727-834-3175   New Port Richey
Wagar, Shannon          Spanish   Adult Services
Werner, Alexandra       Spanish   ACCESS
Willhite, Shirley       Chinese   ACCESS
Williams, Robert        Spanish   ACCESS
Wolfe, Lydia            Spanish                    239-338-1283   Fort Myers
Woolard, Duane          German    ACCESS           941-316-6096   Sarasota
Yang, Rain              Hmong     ACCESS
Yousefiani, Abbas       Farsi     Adult Services
Yousefiani, Abbas       Persian   Adult Services
Zarzuela, Miriam        Spanish   CCC                  1116       Tampa




                                                                               113
           ATTACHMENT 7
SOUTHERN REGION AUXILIARY AIDS AND SERVICES




                                              114
                 Limited English Proficiency (LEP) and Sign Language Interpreters (STAFF)



                                                                                      Work        Language
    Service Center          Language       Program Office    Employee Name                          KSA
                                                                                     Number

      CMU
 5700 NW 37 Ave.              Arabic          ACCESS           Younis, Talib       305-637-3230   S/R/W
  Miami, Fl 33142
   North Miami
100 Opalocka Blvd             Benin             CPI         Onabhagbe, Albert      305-769-6391   S/R/W
Opalocka, FL 33054
   South Miami
12195 Quail Roost Dr.      Creo/Fren/Spa        CPI            Lacroix, Jean       305-308-0111   S/R/W
     Miami, FL
                              Creole        ACCESS North      Gaspard, Adolf       305-769-6240      S
                              Creole        ACCESS North      Jean. Francique      305-769-6266      S
                              Creole        ACCESS North     Dauphin, Dauphin      305-769-6265   S/W/R
                              Creole        ACCESS North       Dutes, Fredo        305-953-3013   S/W/R
    Opa-Locka
200 Opalocka Blvd,            Creole        ACCESS North      Romain, Ilionne      305-769-6270   S/W/R
 Miami, FL. 33054
                              Creole        ACCESS North     Etienne, Jennifer     305-769-6271      S
                              Creole        ACCESS North      Francis, Julian      305-593-3014   S/W/R
                              Creole        ACCESS North      Vertus, Phenide      305-769-6249   S/W/R
                              Creole        ACCESS North     Reveil, Roosevelt     305-769-6264   S/W/R
                              Creole            APS           Archange, Nina       305-377-7059   S/R/W
401 Regional Office
          nd
 401 NW 2 Ave.                Creole            CCL           McCant, Esther       305-377-5510   S/R/W
 Miami, FL 33128              Creole         CCL/CPPW       Angrand, Peterson      305-377-5787   S/R/W
                              Creole            CPI         Nelson, Marichelle     305-343-0437   S/R/W
            th                                                                       305- 637-
5700 NW 37 Avenue             Creole            CCL           Stephens, Hans                      S/R/W
                                                                                       2978
                                                             Anaxe-Printemps,
                              Creole        ACCESS North                           305-769-6152      S
                                                                  Sheila
                              Creole        ACCESS North      Austrie, Joseph      305-636-2422      S

   Caleb Center               Creole        ACCESS North       Fertil, Bradley     305-636-2429      S
 5400 NW 22 Ave.              Creole        ACCESS North      Florival, Norma      305-899-2683   S/R/W
  Miami, Fl 33142
                              Creole        ACCESS North    Guiteau, Michaella     305-636-2451   S/R/W
                              Creole        ACCESS North     Thomas, Arnolda       305-636-2214      S
                              Creole        ACCESS North    Louis, Paine Pirre     305-787-0522   S/R/W
                              Creole        ACCESS North     Thomas, Arnolda       305-769-6359      S
      CMU                     Creole          ACCESS            Gary, Ketty        954-924-3661   S/R/W
 5700 NW 37 Ave.
  Miami, Fl 33142             Creole          ACCESS           Pierre, Ruben       305-654-7007   S/R/W

   COMMUTER                   Creole        ACCESS North    Jean Robert Fleurial   305-769-6255   S/W/R


                                                                                                  115
   COMMUTER                  Creole         ACCESS North       Leochel Lordeus       305-364-3026    S/W/R
     Hialeah
 5700 NW 37 Ave.             Creole         ACCESS North         Michel, Jean        305-637-2574    S/R/W
  Miami, Fl 33142
                             Creole              CPI           Derice, Gabrielle     305-769-6342    S/R/W
   North Miami               Creole              CPI            Frazil, Tominka      305-769-6316    S/R/W
100 Opalocka Blvd
                             Creole             APS             Croissy, David       305-769-6306    S/R/W
Opalocka, FL 33054
                             Creole             APS              Davis, Wilda        305-769-6394    S/R/W
                             Creole             APS            Saint-Felix, Kerlie   305-769-6345    S/R/W
    Quail Roost
12340 Quail Roost Dr.       CREOLE            ACCESS             Gilles, Marie       305 378-5877    S/R/W
  Miami, Fl 33177
401 Regional Office       Creole/French         APS            Merilus, Suzanne      305-377-7355    S/R/W
            nd
 401 NW 2 Ave.
 Miami, FL 33128          Creole/French         SAMH           Berthold, Roland      305-763-9699   S/R; S/W

                          Creole/French     ACCESS North        Abellard, Jean       954-893-5039    S/R/W
   Caleb Center
                          Creole/French     ACCESS North       Fabien, Fernande      305-769-6150    S/R/W
 5400 NW 22 Ave.
  Miami, Fl 33142         Creole/French     ACCESS North        Chery, Lunevie       954-252-6599    S/R/W
                          Creole/French/                        Jean-Jacques,
                                            ACCESS North                             305-636-2246    S/R/W
                             Spanish                              Kerrnard
     Hialeah
                          Creole/French/
 5700 NW 37 Ave.                            ACCESS North        Barreau, Paula       305-637-2566    S/R/W
                             Spanish
  Miami, Fl 33142
                           Creole/Span      ACCESS North       Francois, Gessy       305-636-2289     S/R
   Caleb Center
                           Creole/Span      ACCESS North      Perez, Lyda Benitez    305-891-9055      S
 5400 NW 22 Ave.
  Miami, Fl 33142        Creole/Span/ASL    ACCESS North        Pierre, Joviana      305-636-2215    S/R/W
                           Creole/Span/
                                            ACCESS North        Penti, Di Rose       305-769-6152    S/R/W
                              French
     Hialeah
 5700 NW 37 Ave.              Farsi         ACCESS North      Rastgou, Manocher      305-637-3243    S/R/W
  Miami, Fl 33142
    West Dade
9766 SW 24 St. Ste. 43   French/Spanish    Benefit Recovery    Travieso, Ada M.      305-227-7688    S/R/W
 Miami, FL 33165
401 Regional Office          German             APS            Windover, Steve       305-377-5790      S
          nd
 401 NW 2 Ave.
 Miami, FL 33128              Hindi              HR           Bhandari, Ranjana      305-376-1995     S/W

    Opa-Locka
200 Opa locka Blvd        Hindi/Kashmiri   ACCESS Integrity     Ganju, Chandra       305-769-6303    S/R/W
Opa locka, FL 33054
       CMU
 5700 NW 37 Ave.               IBO            ACCESS              Eze, Carol         305-637-2998    S/R/W
  Miami, Fl 33142
   North Miami                                                  Onweazwekwu,
                               Ibo               CPI                                 305-769-6374    S/R/W
100 Opa locka Blvd                                                 Victor
Opa locka, FL 33054
                               Ibo               CPI              Osuji, Jude        305-769-6377    S/R/W



                                                                                                     116
   Caleb Center
 5400 NW 22 Ave.            Kalabari/Ibo      ACCESS Integrity   Brigs, Christopher    305-637-2427   S/R/W
  Miami, Fl 33142
   COMMUTER                  Malayala          ACCESS North        Joseph Joseph       954-704-2925   S/W/R
   North Miami
100 Opalocka Blvd              Polish               CPI           Maselek, Arthur      305-769-6324   S/R/W
Opalocka, FL 33054
     Key West
                         Polish/Russian/Ger                      Bartczak-Carbone,
    1111 12 St                                     Legal                               305-292-6786   S/R/W
                                man                                     Eva
Key west, Fl 33040
    Quail Roost
12340 Quail Roost Dr.       Portuguese             APS           Castelbalanco, Luz    305-252-4375   S/R/W
  Miami, Fl 33177
   Tavernier/PK          Russian/German/Sp
 88539 Overseas Hwy.                             ACCESS           Leonteva, Ksenia     305-853-1961   S/R/W
Tavernier, Fl 33070            anish
   West Dade
9766 SW 24 St. Ste. 43    Span/Creo/Fren      Benefit Recovery   Bensimon, Edmond      305-227-5029   S/R/W
 Miami, FL 33165
401 Regional Office
            nd              Span/Creole
 401 NW 2 Ave.                                      CPI            Constant, Losa      786-566-1482   S/R/W
                            Fren/Portug
 Miami, FL 33128
   401 Regional             Span/French             CPI             Berlet, Silvia     305-377-5653   S/R/W
   UNIVERSITY                                                                          305-227-5235
1605 SW 107 Ave.
                              Spanish            ACCESS           Salazar, Maria C                    S/R/W
     Ste. 202A
  Miami, Fl 33165
                              Spanish          ACCESS North      Otiniano, Alexandra   305-769-6284   S/W/R
                              Spanish          ACCESS North          Fama, Ana         305-769-6253   S/W/R
                              Spanish          ACCESS North         Batiz, Anadyl      305-769-6257   S/W/R
                              Spanish          ACCESS North      Campusano, Isaac      305-769-6168   S/W/R
                              Spanish          ACCESS North        Paz, Jonathan       305-769-6279   S/W/R
    Opa-Locka
                              Spanish          ACCESS North        Castillo, Jorge     305-769-6284   S/W/R
200 Opa locka Blvd,
Opa locka, FL 33054           Spanish          ACCESS North      Bernabel, Miguelina   305-769-4071   S/W/R
                              Spanish          ACCESS North       Waters, Myrna        305-769-6119   S/W/R
                                                                 Miranda-Acevedo,
                              Spanish          ACCESS North                            305-953-3011   S/W/R
                                                                      Nancy
                              Spanish          ACCESS North        Mazo, Natalia       305-769-6119   S/W/R
                              Spanish          ACCESS North        Gallusi, Vivian     305-769-6231   S/W/R
                              Spanish          ACCESS North       Owens, Yvonne        305-769-4093     S
                              Spanish            ACCESS           Collazo, Crisbel     305-377-5191   S/R/W
                                                                    Fonticiella,
                              Spanish            ACCESS                                305-442-6916   S/R/W
401 Regional Office                                                 Dagoberto
          nd
 401 NW 2 Ave.                Spanish            ACCESS           Rodriguez, Silvio    305-377-5195   S/R/W
 Miami, FL 33128
                              Spanish              APS             Bernato, Linda      305-377-5154   S/R/W
                              Spanish              APS            Calleja, Ricardo     305-377-5435   S/R/W
                              Spanish              APS             Colon, Carmen       305-377-5269   S/R/W


                                                                                                      117
                   Spanish          APS              Gaviria, Martha       305-349-1233   S/R/W
                   Spanish          APS              Gonzalez, Maria       305-377-5122   S/R/W
                   Spanish          APS             Hernandez, Tania       305-377-5078   S/R/W
                   Spanish          APS              Leon, Mercedes        305-377-7064   S/R/W
                   Spanish          APS               Perez, Mireya        305-377-5114   S/R/W
                   Spanish          APS                 Puig, Raul         305-377-5971   S/R/W
                   Spanish          APS                Salom, Roy          305-377-7060   S/R/W
                   Spanish     Family Safety         Clavijo, Adriana      305-377-5512   S/R/W
                   Spanish          CCL             Gonzalez, Reinaldo     305-377-5510   S/R/W
                   Spanish          CCL              Rivera, Eduardo       305-377-6285   S/R/W
                   Spanish      CCL/CPPW            De La Torres, Milly    305-377-5787   S/R/W
                   Spanish      CCL/CPPW            Hernandez, Carlos      305-377-5787   S/R/W
                   Spanish      CCL/CPPW                Soto, Alina        305-377-5787
                   Spanish       Contracts          Rodriguez, Jessica     305-377-7650   S/R/W
                   Spanish       Contracts          Menendez, Yanina       305-377-7651   S/R/W
                   Spanish          CPI             Bustamante, Paola      305-377-7010   S/R/W
                   Spanish          CPI               Morales, Gloria      305-377-5112   S/R/W
                   Spanish          CPI             Ferdinandy, Jorge      786-385-2632   S/R/W
                   Spanish    FS Prog Office          Arias, Claudia       305-377-5396   S/R/W
                   Spanish    FS Prog Office         Clavijo, Adriana      305-377-5371   S/R/W
                   Spanish    FS Prog Office          Gonzalez, Ada        305-377-5397   S/R/W
                   Spanish    FS Prog Office           Hurst, Olga         305-377-5217   S/R/W
                   Spanish    FS Prog Office        Villibord, Alejandro   305-377-5119   S/R/W
                   Spanish           HR              Montalvo, Stacy       305-376-1996   S/R/W
                   Spanish           HR              Montes, Vanesa        305-376-1998    S/R
                   Spanish           HR              Sanchez, Martha       305-376-1997   S/R/W
                   Spanish   Background Screening     Scalley, Lillian     305-377-7683   S/R/W
                   Spanish         SAMH                  Cid, Jose         305-377-5605   S/R/W
                   Spanish         SAMH               Cowan, Emery         305-377-5027   S/R/W
                   Spanish         SAMH                Diaz, Yamile        305-763-9697   S/R/W
                   Spanish         SAMH              Gomez, Carmen         305-377-5690   S/R/W
                   Spanish         SAMH                Junco, Jose         305-377-7270   S/R/W
                   Spanish         SAMH              Quintana, Silvia      305-377-7229   S/R/W
                   Spanish    SAMH Contract         Rodriguez, Jessica     305-377-7650   S/R/W
                   Spanish   ACCESS Integrity         Marquez, Rosa        305-636-2484   S/R/W
  Caleb Center                ACCESS North                                 305-227-5016
5400 NW 22 Ave.    Spanish                           Aguilera, Mayra                      S/R/W
 Miami, Fl 33142
                   Spanish    ACCESS North            Arce, Giovanni       305-870-7892   S/R/W
                   Spanish    ACCESS North           Batista, Yolanda      305-636-2246   S/R/W

                                                                                          118
                   Spanish    ACCESS North       Brown, E. Maria      305-636-2354     S
                   Spanish    ACCESS North      Cabrera, Lucrecia     305-637-2206   S/R/W
                   Spanish    ACCESS North        Cepeda, Gilda       305-636-2479   S/R/W
                   Spanish    ACCESS North        Chavez, Tania       305-636-2419   S/R/W
                   Spanish    ACCESS North      Cordero, Alejandro    305-364-3028   S/R/W
                   Spanish    ACCESS North          Ferro, Raul       305-769-6310   S/R/W
                   Spanish    ACCESS North        Lopez, Martha       305-769-6189   S/R/W
                   Spanish   ACCESS Integrity     Marquez, Rosa       305-636-2426   S/R/W
                   Spanish    ACCESS North       Aguilera, Mayra      305-227-5016   S/R/W
                   Spanish    ACCESS North        Arce, Giovanni      305-870-7892   S/R/W
                   Spanish    ACCESS North       Batista, Yolanda     305-636-2215   S/R/W
                   Spanish    ACCESS North       Brown, E. Maria      305-636-2354     S
                   Spanish    ACCESS North      Cabrera, Lucrecia     305-637-2206   S/R/W
                   Spanish    ACCESS North       Colorado, Maria      305-636-2215   S/R/W
                   Spanish    ACCESS North      De La Cruz, Sandra    305-636-2402   S/W/R
                   Spanish    ACCESS North       Dopico, Adrianne     305-636-2429   S/W/R
                   Spanish    ACCESS North      Lantigua, Lisandra    305-469-6604   S/W/R
                   Spanish    ACCESS North        Limonte, Jeudy      305-636-2405   S/W/R
                   Spanish    ACCESS North         Ramos, Jose        305-636-2425   S/R/W
                   Spanish    ACCESS North       Sanchez, Nelida      305-636-2354   S/R/W
                   Spanish    ACCESS North         Smart, Julia       305-636-2215     S
                   Spanish      ACCESS           Fernandez, Aldith    305-637-2678   S/R/W
                   Spanish      ACCESS             Diaz, Aleida       305-637-2207   S/R/W
                   Spanish      ACCESS          Avendano, Alfredo     305-637-2444   S/R/W
                   Spanish      ACCESS          Hiraldo, Altagracia   305-637-2454   S/R/W
                   Spanish      ACCESS             Alpizar, Ana       305-637-2417   S/R/W
                   Spanish      ACCESS             Gomez, Ana         305-854-3443   S/R/W
                   Spanish      ACCESS          Monnar, Armando       305-442-6804   S/R/W
    Central        Spanish      ACCESS            Balcells, Berta     305-637-2468   S/R/W
1490 NW 27 Ave.
                   Spanish      ACCESS           Garcia, Bertanicy    305-637-2400   S/R/W
 Miami, Fl 33125
                   Spanish      ACCESS             Yulee, Carlos      305-637-2382   S/R/W
                   Spanish      ACCESS           Tuya, Consuelo       305-637-2417   S/R/W
                   Spanish      ACCESS            Garcia, Cristina    305-442-6813   S/R/W
                   Spanish      ACCESS           Acosta, Eduardo      305-637-2400   S/R/W
                   Spanish      ACCESS           Bonachea, Eliette    305-637-2507   S/R/W
                   Spanish      ACCESS           Fernandez, Elsa      305-535-5416   S/R/W
                   Spanish      ACCESS            Senrra, Eneida      305-637-2417   S/R/W
                   Spanish      ACCESS             Arce, Esther       305-535-5431   S/R/W


                                                                                     119
Spanish   ACCESS     Perietti, Esther   305-535-2405   S/R/W
Spanish   ACCESS    Portela, Fabian     305-637-2473   S/R/W
Spanish   ACCESS     Ortiz, Frances     305-535-5417   S/R/W
Spanish   ACCESS    Borrego, Francis    305-637-2507   S/R/W
Spanish   ACCESS   Jimenez, Francisco   305-637-2479   S/R/W
Spanish   ACCESS     Lopez, Gretel      305-637-2417   S/R/W
Spanish   ACCESS     Heidi Albernas     305-637-2447   S/R/W
Spanish   ACCESS    Durana, Hermes      305-637-2417   S/R/W
Spanish   ACCESS     Picallo, Ileana    305-637-2507   S/R/W
Spanish   ACCESS     Escobar, Irene     305-637-2417   S/R/W
Spanish   ACCESS     Moros, Isabel      305-637-2465   S/R/W
Spanish   ACCESS      Diaz, Jesus       305-637-2451   S/R/W
Spanish   ACCESS     Cobas, Jorge       305-637-2443   S/R/W
Spanish   ACCESS     Negron, Jorge      305-637-2343   S/R/W
Spanish   ACCESS     Suarez, Jorge      305-637-2452   S/R/W
Spanish   ACCESS       Silva, Jose      305-637-2474   S/R/W
Spanish   ACCESS      Rivera, Juan      305-637-2509   S/R/W
Spanish   ACCESS    Albernas, Judith    305-637-2400   S/R/W
Spanish   ACCESS     Roses, Leonor      305-637-2458   S/R/W
Spanish   ACCESS     Galarce, Luis      305-637-2449   S/R/W
Spanish   ACCESS   Hernandez, Luisa     305-637-2382   S/R/W
Spanish   ACCESS     Vega, Lysette      305-637-2430   S/R/W
Spanish   ACCESS    Guallar, Manuel     305-637-2405   S/R/W
Spanish   ACCESS   Amador, Marianela    305-6372400    S/R/W
Spanish   ACCESS    Marrero, Maribel    305-637-2466   S/R/W
                    Montes de Oca,
Spanish   ACCESS                        305-637-2471   S/R/W
                       Marisela
Spanish   ACCESS    Suarez, Maylen      305-637-2512   S/R/W
Spanish   ACCESS   Fernandez, Mayra     305-535-5567   S/R/W
Spanish   ACCESS   Rosquete, Octavio    305-637-2417   S/R/W
Spanish   ACCESS     Aranda, Ofelia     305-637-2359   S/R/W
Spanish   ACCESS     Guerra, Oilda      305-637-2446   S/R/W
                    Osmin Bejerano,
Spanish   ACCESS                        305-637-2450   S/R/W
                        Osmin
Spanish   ACCESS    Gonzalez, Pablo     305-637-2440   S/R/W
Spanish   ACCESS     Figueral, Raul     305-637-2476   S/R/W
Spanish   ACCESS      Mena, Rosa        305-643-7219   S/R/W
Spanish   ACCESS    Estevez, Rosario    305-637-2506   S/R/W
Spanish   ACCESS    Alfonso, Yvette     305-637-2451   S/R/W


                                                       120
                   Spanish   ACCESS Integrity    Osmin, Bejerano      305-637-2510   S/R/W
                   Spanish      ACCESS           Aguilera, Barbara    305-364-3031   S/R/W
                   Spanish      ACCESS           Aragon, Roberto      305-637-3193   S/R/W
                   Spanish      ACCESS             Arriza, Iradia     305-6373252    S/R/W
                   Spanish      ACCESS            Baltar, Enrique     305-637-3257   S/R/W
                   Spanish      ACCESS            Borrego, Jose       305-637-3150   S/R/W
                   Spanish      ACCESS          Cifuentes, Roxana     305-637-3204   S/R/W
                   Spanish      ACCESS           Clemente, Omar       305-225-5983   S/R/W
                   Spanish      ACCESS           Collazo, Rosaura     305-637-3258   S/R/W
                   Spanish      ACCESS              Cruz, Ariel       305-637-3177   S/R/W
                   Spanish      ACCESS           Dager, Fernando      305-637-3145   S/R/W
                   Spanish      ACCESS             Delgado, Eva       305-637-3231   S/R/W
                   Spanish      ACCESS              Diaz, Clara       305-637-3202   S/R/W
                   Spanish      ACCESS             Diaz, Wanda        305-637-2270   S/R/W
                   Spanish      ACCESS           Espinosa, Gabriel    305-637-3151   S/R/W
                                                    Fernandez,
                   Spanish      ACCESS                                305-637-2618   S/R/W
                                                     Gretchen
                   Spanish      ACCESS          Fernandez, Xiomara    305-637-2320   S/R/W
                   Spanish      ACCESS            Galdo Caridad       305-637-2620   S/R/W
     CMU
5700 NW 37 Ave.    Spanish      ACCESS           Gallardo, Mirelis    305-637-2252   S/R/W
 Miami, Fl 33142   Spanish      ACCESS            Garcia, Franco      305-637-2298   S/R/W
                   Spanish      ACCESS            Garcia, Josefa      305-637-2370   S/R/W
                   Spanish      ACCESS            Gomez, Laura        305-637-3237   S/R/W
                   Spanish      ACCESS           Gonzalez, Jesus      305-637-3213   S/R/W
                   Spanish      ACCESS          Hernandez, Niurka     305-637-2974   S/R/W
                   Spanish      ACCESS            Herrera, Jose R     305-637-3190   S/R/W
                   Spanish      ACCESS           Ibanez, Susleyvis    305-637-3214   S/R/W
                   Spanish      ACCESS            Martinez, Ofelia    305-637-2371   S/R/W
                   Spanish      ACCESS            Martinez, Romy      305-637-2371   S/R/W
                   Spanish      ACCESS            Masullo, Julieta    305-637-2320   S/R/W
                                                   Menendez,
                   Spanish      ACCESS                                305-637-2619   S/R/W
                                                    Georgina
                   Spanish      ACCESS            Moreina, Alma       305-637-4383   S/R/W
                   Spanish      ACCESS          Moreira, Crescencio   305-637-2251   S/R/W
                   Spanish      ACCESS            Morillo, Nicolas    305-637-3171   S/R/W
                   Spanish      ACCESS              Nieves, Iris      305-637-4384   S/R/W
                   Spanish      ACCESS              Nunez, Ana        305-637-2980   S/R/W
                   Spanish      ACCESS            Nunez, Carmen       305-637-2621   S/R/W
                   Spanish      ACCESS             Nunez, Judith      305-637-2289   S/R/W


                                                                                     121
                    Spanish   ACCESS     Nunez, Maria       305-637-2211   S/R/W
                    Spanish   ACCESS     Perez, Grisel      305-637-3253   S/R/W
                    Spanish   ACCESS     Pierre, Ashley     305-637-3215   S/R/W
                    Spanish   ACCESS     Quijano, Ada       305-637-3213   S/R/W
                    Spanish   ACCESS      Rivera Ana        305-637-3188   S/R/W
                    Spanish   ACCESS    Rizo, Reynaldo      305-637-3144   S/R/W
                    Spanish   ACCESS   Rodriguez, Rafaela   305-637-3178   S/R/W
                                          Sagastume,
                    Spanish   ACCESS                        305-637-3190   S/R/W
                                            Salvador
                    Spanish   ACCESS   Salazar, Marydelin   305-442-6805   S/R/W
                    Spanish   ACCESS    Sanchez, Alberto    305-637-4381   S/R/W
                    Spanish   ACCESS   Sanchez, Lourdes     305-637-3201   S/R/W
                    Spanish   ACCESS      Sang, Julia       305-637-3255   S/R/W
                    Spanish   ACCESS   Santana, Rolando     305-637-4380   S/R/W
                    Spanish   ACCESS    Santos, Adalgiza    305-637-3179   S/R/W
                    Spanish   ACCESS     Torobo, Silvia     305-6373229    S/R/W
                    Spanish   ACCESS    Urbay, Juvencio     305-637-3152   S/R/W
                    Spanish   ACCESS    Vazquez, Jorge      305-637-2990   S/R/W
                    Spanish   ACCESS      Vega, Nuria       305-637-3196   S/R/W
                    Spanish   ACCESS    Voltaire, Adelina   305-637-2376   S/R/W
                    Spanish   ACCESS    Zequeira, Mario     305-637-3233   S/R/W
                    Spanish   ACCESS      Ortiz, Alicia     305-442-6845   S/R/W
                    Spanish   ACCESS   Maspons, Amadeus     305-442-6851   S/R/W
                    Spanish   ACCESS    Keanne, Avelina                    S/R/W
                    Spanish   ACCESS    Garcia, Barbara     305-442-6894   S/R/W
                    Spanish   ACCESS    Alfonso, Benito     305-225-5900   S/R/W
                    Spanish   ACCESS    Robleto, Cecilia    305-222-4150   S/R/W
                    Spanish   ACCESS      Riera, Diana      305-225-5968   S/R/W
                    Spanish   ACCESS     Perez, Dulce       305-382-6322   S/R/W
 Coconut Grove
3750 S. Dixie Hwy   Spanish   ACCESS     Revilla, Elena     305-442-6917   S/R/W
 Miami, Fl 33133    Spanish   ACCESS    Diaz, Elizabeth     305-442-6845   S/R/W
                    Spanish   ACCESS     Cueto, Esther      305-442-6843   S/R/W
                    Spanish   ACCESS     Aburto, Ethel      305-225-5970   S/R/W
                    Spanish   ACCESS     Ramos, Felicia     305-442-6930   S/R/W
                    Spanish   ACCESS      Serio, Frank      305-225-5904   S/R/W
                    Spanish   ACCESS    Herrera, Hilario    305-643-7320   S/R/W
                    Spanish   ACCESS     Pastrana, Isis     305-225-5905   S/R/W
                    Spanish   ACCESS     Marrero, Jose      305-442-6849   S/R/W
                    Spanish   ACCESS     Alba, Juan C.      305-222-4151   S/R/W

                                                                           122
                         Spanish       ACCESS            Landa, Juana       305-442-6930   S/R/W
                         Spanish       ACCESS          Fajardo, Manuela     305-442-6844   S/R/W
                         Spanish       ACCESS            Sosa, Marcos       305-225-5971   S/R/W
                         Spanish       ACCESS          Ortega, Maria L.     305-442-6895   S/R/W
                         Spanish       ACCESS           Trueba, Maria       305-442-6846   S/R/W
                         Spanish       ACCESS            Perez, Marilu      305-442-6927   S/R/W
                         Spanish       ACCESS           Escofet, Mayra      305-225-5969   S/R/W
                         Spanish       ACCESS           Alcala, Mileyva     305-225-5903   S/R/W
                         Spanish       ACCESS          Hernandez, Saily     305-442-6854   S/R/W
                         Spanish       ACCESS           Domingo, Sonia      305-442-6913   S/R/W
                         Spanish   ACCESS Integrity   Menendez, Lourdes     305-442-6926   S/R/W
    COMMUTER             Spanish    ACCESS North        Sotuyo, Jesus       305-364-3027   S/W/R
    COMMUTER             Spanish    ACCESS North       Jackson, Yolanda     954-704-2930   S/W/R
      Hialeah            Spanish    ACCESS North       Depena, Candida      305-637-2578   S/R/W
  5700 NW 37 Ave.
                         Spanish    ACCESS North       Gutierrez, Maria     305-637-3159   S/R/W
   Miami, Fl 33142
                         Spanish    ACCESS North       Hernandez, Maria     305-637-3239   S/R/W
                         Spanish       ACCESS          Cancel, Edgardo      305-585-7337   S/R/W
          JMH
                         Spanish       ACCESS            Clark, Vivian      305-585-7337   S/R/W
  1611 NW 12 Ave.
Institute Annex Miami,   Spanish       ACCESS            Munoz, Rosa        305-585-7337   S/R/W
        Fl 33136
                         Spanish    ACCESS North        Ramirez, Wilfen     305-585-7337   S/R/W
                         Spanish    ACCESS North       Robles, Alejandro    305-585-7337   S/R/W
                                                       Andrade-Taborga,
                         Spanish       ACCESS                               305-293-6310   S/R/W
                                                           Elizabeth
                                                      Caraballo-Fontanez,
                         Spanish       ACCESS                               305-293-2672   S/R/W
                                                             Ailee
     Key West            Spanish       ACCESS         Rodriguez, Rolando    305-293-6391   S/R/W
    1111 12 St           Spanish         APS            Esquivel, Julie     305-853-3246   S/R/W
 Key west, Fl 33040
                         Spanish         APS             Perez, Hilda       305-293-1696   S/R/W
                         Spanish     Circuit Admin      George, Elena       305-293-6395   S/R/W
                         Spanish         CPI           Fontanez, Robert     305-289-2475   S/R/W
                         Spanish         CPI             Rojas, Maria       305-292-6780   S/R/W
     Marathon                                            Dominguez,
                         Spanish       ACCESS                               305-289-2393   S/R/W
2796 Overseas Hwy                                         Samantha
Marathon, Fl 33050
                         Spanish         CPI           Sanchez, Gladys      305-289-2337   S/R/W
                         Spanish         CPI              Baez, Rosa        305-769-6339   S/R/W
   North Miami           Spanish         CPI           Barriero, Gianna     305-769-6375   S/R/W
200 Opa locka Blvd
                         Spanish         CPI          De Escobar, Sonia     305-769-6125   S/R/W
Opa locka, FL 33054
                         Spanish         CPI            Santana, Ileana     305-769-6324   S/R/W
                         Spanish   ACCESS Integrity      Rivera, Lupe       305-769-6344   S/R/W



                                                                                           123
                        Spanish    ACCESS North       Acevedo, Nancy         305-963-3011   S/R/W
                        Spanish    ACCESS North      Barahona, Alejandro     305-769-6119   S/R/W
                        Spanish    ACCESS North         Batiz, Anadith       305-769-6257   S/R/W
                        Spanish    ACCESS North      Bernabel, Miguelina     305-769-4071   S/R/W
                        Spanish    ACCESS North      Campusano, Isaac        305-769-6168   S/R/W
                        Spanish    ACCESS North        Castillo, Jorge       305-769-6284   S/R/W
                        Spanish    ACCESS North          Fama, Ana           305-769-6253   S/R/W
                        Spanish    ACCESS North        Gallusi, Vivian       305-769-6231   S/R/W
                        Spanish    ACCESS North       Limonte, Yehudy        305-769-6119   S/R/W
                        Spanish    ACCESS North       Machado, Aletha        305-769-6239   S/R/W
                        Spanish    ACCESS North         Mazo, Natalia        305-769-6119   S/R/W
                        Spanish    ACCESS North        Owens, Yvonne         305-769-4093   S/R/W
                        Spanish    ACCESS North         Waters, Mima         305-769-6119   S/R/W
                        Spanish        APS             D’Archo, Miriam       305-769-6306   S/R/W
                        Spanish        APS           Hernandez, Yadira       305-769-6382   S/R/W
                                                      Padin-Alvarez,
                        Spanish        APS                                   305-769-6342   S/R/W
                                                          Haydee
                                                                              (305) 378-
                        Spanish      ACCESS            Gomez, Nurys                         S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS              Perez, Aida                        S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS           Callazos, Carlos                      S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish   ACCESS Integrity   Milera-Castillo, Elsa                  S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS           Montero, Carmen                       S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS          Camelo, Constanza                      S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS            Ramirez, Diana                       S/R/W
    Quail Roost                                                                  5877
12340 Quail Roost Dr.                                                         (305) 378-
                        Spanish      ACCESS             Leon, Dolores                       S/R/W
  Miami, Fl 33177                                                                5877
                                                                              (305) 378-
                        Spanish      ACCESS           Santiago, Eliseo                      S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS           Rodriguez, Elsie                      S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS            Mata, Francisco                      S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS            Valdes, Gladys                       S/R/W
                                                                                 5877
                                                         Caballero,           (305) 378-
                        Spanish      ACCESS                                                 S/R/W
                                                         Guillermero             5877
                                                                              (305) 378-
                        Spanish      ACCESS           Fernandez, Javier                     S/R/W
                                                                                 5877
                                                                              (305) 378-
                        Spanish      ACCESS             Rosello, Jose                       S/R/W
                                                                                 5877



                                                                                            124
                                           (305) 378-
Spanish   ACCESS      Dorado, Juan                       S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS     Cardona, Juana                      S/R/W
                                              5877
                                            (305)378-
Spanish   ACCESS     Tellez, Lellany                     S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS    Quevedo, Leonor                      S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS     Ramirez, Lillian                    S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS       Molina, Luz                       S/R/W
                                              5877
                                            (305 378-
Spanish   ACCESS       Ospina, Luz                       S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS      Branch, Lydia                      S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS      Fontan, Maria                      S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS     Marcias, Maria                      S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS     Ruberte, Maria                      S/R/W
                                              5877
                     Rosendi, Maria-       (305) 378-
Spanish   ACCESS                                         S/R/W
                         Casa                 5877
                                           (305) 378-
Spanish   ACCESS     Ciprian, Maribel                    S/R/W
                                              5877
                                           (305 )378-
Spanish   ACCESS    Rodriguez, Norma                     S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS     Regueiro, Ruth                      S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS     Hawkins, Sylvia                     S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS   Steinhilber, Tuesday                  S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS      Alfaro, Yareliz                    S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS    Osorio , Marcela                     S/R/W
                                              5877
                                           (305) 378-
Spanish   ACCESS       Alban, Alba                       S/R/W
                                              5877
Spanish    APS       Aquino, Carlos       305-252-4371   S/R/W
Spanish    APS        Asis, Moises        305-278-0320   S/R/W
Spanish    APS        Palta, Patricia     305-252-4370   S/R/W
Spanish    APS       Perez, Orlando       305-278-0304   S/R/W
Spanish    APS        Vega, Ricardo       305-278-0316   S/R/W
Spanish    APS      Zamora, Yolanda       305-278-9323   S/R/W
Spanish   ACCESS       Trujillo,Aldo      305-278-0308   S/R/W
Spanish   ACCESS    Ocampo, Carolina      305-278-0311   S/R/W
Spanish   ACCESS    Enrique Bascuas       305-777-7655   S/R/W
Spanish   ACCESS    Gamboa, Oneida        305-278-0335   S/R/W


                                                         125
                      Spanish   ACCESS      Brugal, Jenny        305-278-0314   S/R/W
                      Spanish   ACCESS    Gutierrez, Lesbia      305-278-0336   S/R/W
                      Spanish   ACCESS      Espinosa, Lilia      305-252-4376   S/R/W
                      Spanish   ACCESS       Molano, Lilia       305-278-0312   S/R/W
                      Spanish   ACCESS     Cedeno, Nancy         305-278-0309   S/R/W
                                              Sanchez,
                      Spanish   ACCESS                           305-278-0313   S/R/W
                                             Nicomedes
                      Spanish   ACCESS      Henao, Paula         305-278-0301   S/R/W
                      Spanish   ACCESS     Garcia, Sophie        305-278-0310   S/R/W
                      Spanish    CCL      Betancourt, Dora       305-252-4437   S/R/W
                      Spanish    CCL      Patricelli, Gabriela   305-252-4437   S/R/W
                      Spanish    CCL      Valladares, Paola      305-252-4437   S/R/W
                                           Soriano-Priestly,     305-234-2294
   South Miami        Spanish    CPI                                            S/R/W
                                                Jenny                x308
   Tavernier/PK
88539 Overseas Hwy.   Spanish   ACCESS     Ludeke, William       305-853-1960   S/R/W
Tavernier, Fl 33070
                      Spanish   ACCESS     Aburto, Marcela       305-227-5232   S/R/W
                      Spanish   ACCESS      Alfonso, Yuliet      305-227-5280   S/R/W
                      Spanish   ACCESS      Alicea, Sonia        305-227-5285   S/R/W
                                                                   305--227-
                      Spanish   ACCESS      Alonso, Alina                       S/R/W
                                                                     5217
                      Spanish   ACCESS       Alvarez, Zita       305-227-7530   S/R/W
                      Spanish   ACCESS      Arvezu, Gloria       305-227-5279   S/R/W
                      Spanish   ACCESS       Asis, Teresa        305-227-5256   S/R/W
                      Spanish   ACCESS      Beato, Angela        305-227-5221   S/R/W
                      Spanish   ACCESS      Berrios, Maria       305-227-5222   S/R/W
                      Spanish   ACCESS    Bodiwala, Anabel       305-2275250    S/R/W
  UNIVERSITY
1605 SW 107 Ave.      Spanish   ACCESS   Bosch-Pino Milagros     305-227-7500   S/R/W
    Ste. 202A         Spanish   ACCESS       Builes, Clara       305-234-2248   S/R/W
 Miami, Fl 33165
                      Spanish   ACCESS      Builes, Fanny        305-227-7587   S/R/W
                      Spanish   ACCESS    Bustamante, Ada        305-222-4165   S/R/W
                      Spanish   ACCESS     Campillo, Juan        305-227-5229   S/R/W
                      Spanish   ACCESS     Casaus, Nantri        305-227-4149   S/R/W
                      Spanish   ACCESS    Chavez, Orlando        305-227-4140   S/R/W
                      Spanish   ACCESS    Colon, Mariana         305-227-5220   S/R/W
                      Spanish   ACCESS     Cruz, Raymond         305-227-5295   S/R/W
                      Spanish   ACCESS      Diaz, Bertha         305-227-5245   S/R/W
                                             Echavarria,
                      Spanish   ACCESS                           305-227-5283   S/R/W
                                              Mercedes
                      Spanish   ACCESS     Estebanez, Ana        305-227-5287   S/R/W
                      Spanish   ACCESS     Estrabao, Maria       305-225-5980   S/R/W

                                                                                126
Spanish   ACCESS   Fernandez, Gabino   305-227-7500   S/R/W
Spanish   ACCESS   Fernandez, Gretta   305-624-2991   S/R/W
Spanish   ACCESS     Ferrer, Angela    305-227-5238   S/R/W
Spanish   ACCESS    Figueredo, Jose    305-227-5202   S/R/W
Spanish   ACCESS    Garcia, Angela     305-227-5212   S/R/W
Spanish   ACCESS   Garcia, Guadalupe   305-227-5249   S/R/W
Spanish   ACCESS    Garciga, Maria     305-227-5072   S/R/W
Spanish   ACCESS     Gomez, Vivian     305-227-5244   S/R/W
Spanish   ACCESS    Hernaiz, Rafael    305-227-5071   S/R/W
Spanish   ACCESS   Hernandez, Sonia    305-227-7555   S/R/W
Spanish   ACCESS    Izuierdo, Ileana   305-227-5248   S/R/W
Spanish   ACCESS     Jaime, Dulce      305-227-5071   S/R/W
Spanish   ACCESS     Jimenez, Ines     305-227-5250   S/R/W
Spanish   ACCESS     Leiva, Rebeca     305-227-5239   S/R/W
Spanish   ACCESS     Llenin, Ileana    305-227-5227   S/R/W
Spanish   ACCESS     Lopez, Silvia     305-2275298    S/R/W
Spanish   ACCESS    Loredo, Miriam     305-227-7552   S/R/W

Spanish   ACCESS      Mari, Juan                      S/R/W
                                       305-227-5281
Spanish   ACCESS    Martinez, Vivian   305-227-5266   S/R/W
Spanish   ACCESS     Medina, Yizza     305-227-5960   S/R/W
Spanish   ACCESS   Mendoza, Amelia     305-227-7500   S/R/W
Spanish   ACCESS     Mieses, Felix     305-227-5200   S/R/W
Spanish   ACCESS     Millan, Miriam    305-227-5200   S/R/W
Spanish   ACCESS   Miranda, Siomara    305-227-5200   S/R/W

Spanish             Mora, Francisco                   S/R/W
          ACCESS                       305-227-7551
Spanish   ACCESS     Munoz, Rosa       305-227-7500   S/R/W
Spanish   ACCESS     Notario, Ivette   305-227-5067   S/R/W
Spanish   ACCESS     Padron, Maria     305-227-5266   S/R/W
                    Pasternac, Mary
Spanish   ACCESS                       305-229-6750   S/R/W
                          Lou
Spanish   ACCESS     Pazos, Alvaro     305-227-5069   S/R/W
Spanish   ACCESS    Perez, Obdulia     305-2275250    S/R/W
Spanish   ACCESS      Pinol, Victor    305-227-5216   S/R/W
Spanish   ACCESS   Portomene, Nalia    305-222-4105   S/R/W
Spanish   ACCESS     Rios, Carmen      305-382-4464   S/R/W
Spanish   ACCESS    Rivera, Antonio    305-388-7180   S/R/W
Spanish   ACCESS    Rosabal, Pedro     305-227-5024   S/R/W
Spanish   ACCESS   Santana, Reynero    305-225-5902   S/R/W


                                                      127
                          Spanish            ACCESS             Sanzo, Gloria       305-227-5279   S/R/W
                          Spanish            ACCESS            Serrano, Bertha      305-261-4638   S/R/W
                          Spanish            ACCESS              Sosa, Ivette       305-227-5200   S/R/W
                          Spanish            ACCESS           Texeira, Lissette     305-227-5200   S/R/W
                                                                                     (305) 227-
                          Spanish            ACCESS             Torroella, Ada                     S/R/W
                                                                                        5200
                          Spanish            ACCESS           Torres, Marianela     305-227-5200   S/R/W
                          Spanish            ACCESS              Vales, Elisa       305-227-5250   S/R/W
                          Spanish            ACCESS          Vergara, Guillermo     305-463-6600   S/R/W
                          Spanish            ACCESS           Vintimilla, Carlos    305-227-5237   S/R/W
                          Spanish            ACCESS            Zagales, Daisy       305-227-5288   S/R/W
                          Spanish         ACCESS Integrity   Hondermann, Nancy      305-227-5297   S/R/W
                          Spanish         Benefit Recovery    Acevedo, Amelia       305-382-6503   S/R/W
                          Spanish         Benefit Recovery       Blanco, Ana        305-227-5034   S/R/W
                          Spanish         Benefit Recovery   Casiano, Espranza      305-227-5040   S/R/W
                          Spanish         Benefit Recovery    Estopinan, Elena      305-222-4113   S/R/W
                          Spanish         Benefit Recovery      Fleitas, Belkis     305-229-3241   S/R/W
                          Spanish         Benefit Recovery    Gonzalez, Ana C       305-222-4172   S/R/W
                          Spanish         Benefit Recovery    Gonzalez, Ileana      305-227-7607   S/R/W
                          Spanish         Benefit Recovery   Gonzalez, Thelma       305-227-5053   S/R/W
                          Spanish         Benefit Recovery    Gonzalez, Yamile      305-228-2182   S/R/W
    West Dade
                          Spanish         Benefit Recovery    Hernandez, Maria      305-227-5027   S/R/W
9766 SW 24 St. Ste.
        43                Spanish         Benefit Recovery     Iglesias, Maria      305-227-7528   S/R/W
 Miami, FL 33165
                          Spanish         Benefit Recovery      Kuhn, Elena         305-225-5981   S/R/W
                          Spanish         Benefit Recovery     Leon, Pedro W.       305-227-5051   S/R/W
                          Spanish         Benefit Recovery    Manautou, Carlos      305-227-7529   S/R/W
                          Spanish         Benefit Recovery       Perez, Elia        305-227-5262   S/R/W
                          Spanish         Benefit Recovery    Perez, Esperanza      305-227-5269   S/R/W
                          Spanish         Benefit Recovery    Rizo, Guillermina     305-227-5061   S/R/W
                          Spanish         Benefit Recovery     Rodriguez, Luis      305-227-6550   S/R/W
                          Spanish         Benefit Recovery    Sanchez, Caridad      305-222-4171   S/R/W
                          Spanish         Benefit Recovery     Talacon, Eladia      305-227-5043   S/R/W
                          Spanish         Benefit Recovery      Tanus, Mayra        305-227-5062   S/R/W
401 Regional Office    Spanish, Creole      ACCESS PO           Febe, Yvette        305-377-7544   S/R/W
          nd
 401 NW 2 Ave.
 Miami, FL 33128       Spanish, Creole
                                            ACCESS PO        Ferrentino, Nicolena   305-377-6326   S/R/W
                           Italian
  UNIVERSITY
1605 SW 107 Ave.       Spanish, French,
                                             ACCESS          Fouchard, Yvonne       305-227-5233   S/R/W
    Ste. 202A         Dutch, Papamiento
 Miami, Fl 33165


                                                                                                   128
     Hialeah
 5700 NW 37 Ave.        Spanish/Russian        ACCESS Integrity           Ayala, Jose         305-637-2582      S/R/W
  Miami, Fl 33142
401 Regional Office
            nd
 401 NW 2 Ave.                 Uri be                 CCL              Fateru, Samson         305-377-5510      S/R/W
 Miami, FL 33128
   North Miami
100 Opalocka Blvd              Yoruba                 CPI               Ajayi, Williams       786-202-4322      S/R/W
Opalocka, FL 33054
    Opa-Locka
200 Opalocka Blvd,             Yoruba           ACCESS North          Ogumefun, Felicia       954-497-1571      S/W/R
Opalocka, FL 33054
    Opa-Locka                  Yoruba           ACCESS North             Ishola, Sinot        305-769-6269      S/W/R




                                        Video Remote Interpreting (VRI)
                           Video Remote Interpreting is available in the following six locations:

         Service Center Name        VRI Liaison(s)          Phone                         Address
         Opalocka Service           Kenly Franklin          305-993-2916                  200 Opa Locka Blvd.-
         Center                                                                           ESS
                                                                                          Opa Locka, FL 33054
         Central Service Center     Osmin Bejerano          305-637-2450/786-306-         1490 NW 27 Avenue
                                    Luisa Hernandez         1896                          Miami, FL 33125
                                                            305-367-2382
         Quail Roost Service        Sylvia Hawkins          305-378.5872/305-457-          12344 Quail Roost Dr
         Center                     Humberto Bozzo          9632                           Miami, FL 33177
                                                            305-278-5877/305-322-
                                                            5502
         Plantation Professional    Barbara Achenberg       305-853-3251                   88539 Overseas
         Bldg                       Ksenia Leonteva         305-853-1961                   Highway
                                    Julie Esquivel          305-853-1965                   Plantation Key, FL
                                                                                           33070
         Marathon Regional          Samantha                305-289-2672                   2796 Overseas
                                    Dominguez               305-289-2336                   Highway, Suite 201
                                    Gladys Sanchez                                         Marathon, FL 33050
         Key West                   Elena George            305-293-6395                   1111 12 Street
                                    Katie Teyshak           305-292-6745                   Key West, FL 33040
                                    Cecilia Vega            305-293-1575




                                                                                                                129
                        American Sign Language Staff (Beginners)


                        Proficiency-Sign Language -
                        Read/Beginning Intermediate,
NAME                              Advance                 Phone Number
  Alba Juan Carlos                Beginner                 305-222-4151
    Alcala Lucia                  Beginner                 305-769-6172
  Brooks John'Na                  Beginner                 305-636-2408
   Brown Michaela                 Beginner                 305-636-2408
   Colon Mariana                  Beginner                 305-227-5212
    Hilarie Brenda                Beginner                 305-637-2371
    Perez Obdulia                 Beginner                 305-227-5212
   Owens Yvonne                   Beginner                 305-377-5507
   Ramos Victor                   Beginner                 305-637-2250
    Rosa Leonor                   Beginner                 305-637-2400
    Ryland Violet                 Beginner                 305-769-6172
  Bhandari Ranjana                Beginner                 305-376-1995
   Ley-Soto Javier                Beginner             305-377-5055 Ext 310
   Lozano Xiomara                 Beginner             305-377-5055 ext 313
   Sywyk Yanina                   Beginner                 305-377-7651
 Collington Valijane              Beginner                 305-377-5515
     Louis Ester                  Beginner                305-377-5515
  Patricelli Gabriela             Beginner                305-377-5507
   Davis Thomas                   Beginner                305-377-7012
   Nelson Henry
    Marichelle                    Beginner                 305-3775653
    Mobley Allie                  Beginner                305-377-5211
  Cardwell Joanna                 Beginner                305-377-5454




                                                                              130
    ATTACHMENT 8
FLORIDA STATE HOSPITAL (FSH)
AUXILIARY AIDS AND SERVICES




                               131
                            LANGUAGE INTERPRETER SERVICES

• *All Languages – Certified Languages International, Chris Alexander, (503)525-9601 or
 1-(800)237-8434

   STAFF LANGUAGE BANK

Chinese (Mandarin): May Tay, Senior Psychologist, Unit 24, 7286 or 7613
                    Cho Wai (Joyce) Lam, Rehab Therapist, Central Music Therapy Clinic

Chinese (Cantonese): Cho Wai (Joyce) Lam, Rehab Therapist, Central Music Therapy Clinic

German: Julie N. Stanphill, ARNP, Unit 25, 7807

Thai: Pranee Emko, M.D., Unit 14, 7448 or 7713

Persian: Gholam Pezeshkian, M.D., Forensic Services, 7716

Farsi: Gholam Pezeshkian, M.D., Forensic Services, 7716

Filipino:
Tagalog -Josefina Baluga, M.D, Administration, 7536
          Leonardo Salazar, M.D., 7507

Cebuano, Ilocano and Ifugao - Josefina Baluga, M.D, Administration, 7536

Spanish: Bienvenido (Ben) Morales, Unit 4, 7828 or 7544
         Jose Carrasco, Central Forensic Rehab Therapy, 7632
         Annabelle Holland, Housekeeping, 7712
         Sheila Lorenzo-de La Pena, Central Forensic Rehab Therapy, 7284
         Rosaimar Garcia Bernabe, Unit 21, 7850
         Amanda Virgen, Unit 3, 7335
         Emma Guilarte, Ed.D., BCBA-D, Unit 29, 7145 or 7141

American Sign Language: Arlene Sphaler, Rehab Svcs, 7581 or 7630
                        Betty Todd, Rehab Svcs, 7581or 7630

French: Luc Nguyen, M.D. Unit 31, 7266, 7479
        Joseph D'Agostino, Unit 24, 7883

Creole: Thelma Melancom, Unit 25, 7803

Vietnamese: Luc Nguyen, M.D., Unit 31, 7266, 7479
            Tuong Nguyen, Unit 31, 7559, 7496
            Hung Mach, M.D. Unit 23, 7832
            Boris Phung, M.D.., Unit 3, 7489




                                                                                          132
             Auxiliary Aids/Assistive Devices Available to FSH Employees/Residents

Unit 31
• TV sets with closed caption
• Beds with call lights on the side rails
• Bedside commodes
• Wheelchairs, Geri chairs and walkers obtained through PT
• Grab bars in showers
• Hand rails down the hallways
• Telephone amplifier for the hearing impaired

Unit 31/32, Physical Therapy Department
• Walkers with or without wheels
• Crutches in different sizes
• Parallel Bars
• Shoulder Wheels
• Hot and Cold Packs
• Bikes
• Wheelchairs
• Paraffin Bath
• Whirlpools
• Weights
• Theraband and Putty
• Standing Frame
• Exercise Tape via Video
• Treadmill
• Finger Steps
• Traction Devices
• Arm Braces
• Pulleys
• Cones for Hand Exercises

Unit 14/15
• Hearing aids
• Geri chairs
• Wheelchairs
• Merri-walkers
• Potty chairs
• Shower chairs
• Wheelchair ramps
• Automatic front doors to unit
• Unit physical therapy service
• Closed caption TV
• Grab rails/handrails in bathrooms and hallways
• Flashing fire alarm lights
• Access to campus EENT clinics

Central Forensic Rehab.
• Provides left handed scissors
• Provides left handed guitars
• Provides talking books and tapes
• Provides large print materials for the blind
• Provides handouts and printed material for the hearing impaired


                                                                                     133
Staff Development
• Person to person reading when someone is having trouble with the material covered.
• Closed caption TV’s for use in the classrooms
• Accommodates persons having trouble seeing the board or screen to move to the front of the
    classroom
• Accommodates persons with hearing problems to move to the front of the room and repeating
    comments from class so they can be heard by everyone. In some cases, we use a public address
    system
• Accessible ramp into the building and an elevator for access to the second floor.
• Accessible restroom which is accessible for all

Operations and Facilities
• Transportation provides transportation to clients who are disabled or use assistive devices
• Cabinet shop makes repairs to chairs and beds
• Mason shop makes handicap ramps providing wheelchair access around campus (build and level
   sidewalks)
• Paint shop makes handicap parking signs
• Carpentry shop converts existing bathrooms to handicap accessible
• HVAC installs handicap water fountains
• Handicap access for staff housing (inside and outside)

Unit 4
• TTY Machine for the hearing impaired
• Batteries and supplies for hearing aids
• 2 handicapped bathrooms, accessible on each ward
• Hospital Beds provided for residents who have Dr. orders to assist them with handicap needs
• Gloves for the residents who are in wheelchairs to use so they do not hurt their hands
• Bags are provided for the wheelchair bound residents to carry their items when they are in the
    wheelchair. The bags hook on the back of the wheelchairs. The Upholstery shop makes these
    bags.
• Cushions are made by the Upholstery shop for additional comfort while in the wheelchair
• Provide braces that are needed for residents. The braces are ordered by PT from Williams Brace
    Company (Tallahassee)
• Provides helmets to prevent head injuries for the residents who have seizure disorder
• Provides prosthetic supplies including socks and shoes for those residents who have a doctor’s
    order

Unit 25
• 2 Handicap parking spaces in front of the building
• All TV’s have closed caption capability
• Wheelchair accessible showers
• Wheelchairs

Unit 24
• Wheelchairs
• Shower Chairs
• Hand rails/grab rails attached to walls in shower and commode areas
• Handicap water fountains
• Hearing Aids
• Wheelchair ramp entrances




                                                                                                   134
Unit 29 (East)
• Wheelchairs
• Crutches
• Stretcher
• 1:1 Special Escort for Blind Residents
• Braille Materials for Blind Residents
• Braille Floor Markings on elevator landings
• Dentures
• Eyeglasses
• Hearing Aids
• 24 Hour nursing care
• 24 Hour medical doctor
• Spanish Speaking interpreter/teacher
• 2 Sign language skilled RT’s
• Orthotic Shoes
• Use of FL Relay Services in making calls for hearing impaired
• Helmets
• Mittens
• TTY machine
• Clarity power phones
• Sign Language Instruction Manual for teaching FL sign language to residents and staff

Unit 3
• Staff Interpreter for hearing impaired
• TTY machine
• Handicap accessible restrooms and parking
• Tram for transportation
• Accessible Ramps
• Wheelchairs
• Closed Caption TV
• Braille on elevators
• Physical Therapy at Unit 31
• Electronic Voice device battery operated

Unit 23
• TTY Machine
• Staff interpreters for hearing impaired
• Flashing Fire Alarms in Specified Bedrooms
• Wheelchairs
• Shower Chairs
• Stretchers
• Ramp-type Walkways to enter building
• Personal Hearing Aids
• Handicap Accessible Toilets
• Handicap Accessible Showers
• Water Fountains at sitting level for wheelchair accessibility
• Regular Fire Alarms and Fire Doors
• Closed Caption TV
• Telephones with extra volume control handsets
• Listing of interpreters from Tallahassee
• Psychologists who signs for the deaf residents




                                                                                          135
Unit 27
• TTY Machine
• Wheelchairs
• Functional Skills Training
• Extra- Large Capacity Shower
• Closed Caption TV




                                 136
          ATTACHMENT 9
NORTHEAST FLORIDA STATE HOSPITAL (NEFSH)
      AUXILIARY AIDS AND SERVICES




                                           137
                      MULTILINGUAL STAFF DIRECTORY

                NAME                 Language           Proficiency

Alexander, Gabriel              Spanish             Speak
Ambrose, Jr., Alton             German              Speak/Read/Write
Anello, Jr., Joseph             Italian             Speak/Write
Arias, Olga                     Spanish             Speak
Battles, Tina                   French              Speak/Read/Write
Blue, Renita                    Spanish             Speak
Bottin, Glyhda                  Spanish             Speak/Read/Write
Brantley, Ashley                Sign Language       Sign Lang
                                                    Intermediate
Can, Tan                        French/Vietnamese   Speak/Read/Write
Carter, Lisa                    Spanish             Speak
Cary, Walter                    Spanish             Speak
Chau, Hiep                      French/Vietnamese   Speak
Crawford, Guadalupe             Spanish             Speak
Crews, Claudia                  Sign Language       Read
Crews, Sandra                   Spanish             Speak
Cross, Kathryn                  French              Speak/Read
Dang, KY                        Vietnamese          Speak/Read/Write
Dorneval-Fox, Marie             French              Speak/Read/Write
Duhaylungsod, Toribio           Filipino            Speak/Read/Write
Fields, Frances                 Spanish             Speak
Flakowicz, Ioulia               Russian             Speak/Read/Write
Freeman, Patricia               French              Speak/Read
Gabb, Raymond                   Spanish             Speak/Read/Write
Gosai, Ushaben                  Hindi               Speak/Read/Write
Hayes, II, Thomas               German              Speak
Hoang, Cam                      French/Vietnamese   Speak
Hodges, Tara                    Spanish             Speak/Read
Holloway, Leda                  Spanish             Speak
Iskandeer, Luna                 Arabic              Speak
Johnston, John                  Spanish             Speak
Koshy, Suja                     Hindi               Speak
Kovacs, John                    Hungarian           Speak/Read/Write
Le, Loan                        Vietnamese          Speak/Read/Write
Martin, Camilo                  Spanish             Speak/Read/Write
Martin, John                    Hindi               Speak/Read/Write
Martin, Rosa                    Spanish             Speak/Read/Write
Martin, Rosemary                Chinese/German      Speak


                                                                       138
McCray, Tyara            Spanish         Speak/Read
Monck-Mason, Jonathan    Spanish         Speak/Read
Nieves-Waleska (Wally)   Spanish         Speak/Read/Write
Nguyen, Thu D.           Vietnamese      Speak/Read/Write
Nseyo, Grace             Ibibio          Speak/Read/Write
Oakes, Merredith         Spanish         Speak
Ospina, Angela           Spanish         Speak/Read/Write
Paige, Alvin             Spanish         Speak/Read/Write
Pandit, Shruti           Hindi           Speak
Paul, Frantz             French          Speak
Pham, Tan                Filipino        Speak/Read/Write
Rawls. Harriet           Sign Language   Sign Lang
                                         Intermediate
Raymond, April           Sign Language   Sign Lang
                                         Intermediate
Reis, Bethany            Spanish         Speak/Read/Write
Rivera, Nelwin           Spanish         Speak/Read/Write
Rudmann, Maurice         French          Speak/Read/Write
Santiago, Amparo         Spanish         Speak/Read/Write
Sierra, Margarita        Spanish         speak
Skinner, Petra           German          Speak
Smith, Anita             Spanish         speak/read
Smith, Samantha          Sign Language   Sign Lang
                                         Intermediate
Sprouse, Miriam          Spanish         Speak
Tapley, Jr., Henry       Sign Language   Sign Lang
                                         Intermediate
Tompkins, Whitney        Spanish         Speak/Read/Write
Wahington, Cynthia       Sign Language   Read




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                  ATTACHMENT 10
NORTHEAST FLORIDA EVALUATION AND TREATMENT CENTER
              AUXILIARY AIDS AND SERVICES




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                                 MULTILINGUAL STAFF DIRECTORY

    NAME           LANGUAGE PROFICIENCY     ADDRESS           CITY     COUNTY     NUMBER

Cadiz, Helen       Spanish    Speak/Read/   1200 NE 55   Gainesville   Alachua   352-375-8484
                              Write         Boulevard
Estrada,           Spanish    Speak/Read/   Same as      Gainesville   Alachua   352-375-8484
Jonnathan                     Write         above
Fortunato, Jerry   Spanish    Speak/Read/   Same as      Gainesville   Alachua   352-375-8484
                              Write         above
Jacobs, Katlyn     Hebrew     Speak         Same as      Gainesville   Alachua   352-375-8484
                                            above
Lee, Ju Hyun       Korean     Speak/Read/   Same as      Gainesville   Alachua   352-375-8484
                              Write         above
Lola, Celina       Spanish    Speak         Same as      Gainesville   Alachua   352-375-8484
                                            above
Lola, Rafael       Spanish    Speak         Same as      Gainesville   Alachua   352-375-8485
                                            above
Ojinnaka,          Other      Speak/Read    Same as      Gainesville   Alachua   352-375-8484
Oluchi                        /Write        above
Otero, Will        Spanish    Speak/Read/   Same as      Gainesville   Alachua   352-375-8485
                              Write         above
Pang-Tang,         Spanish    Speak/Read/   Same as      Gainesville   Alachua   352-375-8486
Maritza                       Write         above
Petit-Frere,       French     Speak/Read/   Same as      Gainesville   Alachua   352-375-8487
Vony                          Write         above
Pollas,            Spanish    Read/Write    Same as      Gainesville   Alachua   352-375-8484
Antonine                                    above
                   French     Speak/Read/   Same as      Gainesville   Alachua   352-375-8484
                              Write         above
                   Haitian-   Speak         Same as      Gainesville   Alachua   352-375-8484
                   Creole                   above
Rivera, Candita    Spanish    Speak/Read/   Same as      Gainesville   Alachua   352-375-8484
                              write         above




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                               MISSION STATEMENT
Protect the Vulnerable, Promote Strong and Economically Self-Sufficient Families, and
               Advance Personal and Family Recovery and Resiliency.




                                       VISION
We will be recognized as a world-class social services system delivering valued
services to our customers. We are committed to providing a level and quality of
service we would want for our own families.




                               GUIDING PRINCIPLES
                                      Integrity
                                    Leadership
                                   Transparency
                                   Accountability
                               Community Partnership
                                Orientation to Action

          Common Sense         Sense of Community         Sense of Urgency




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