HOMELESS REPORT

							                                  JOB DESCRIPTION



Job Title:          Housing Support Assistant

Grade:              Scale 3

Directorate:        Housing Strategy

Service:            Housing Choice – Housing Support

Responsible to:     Team Leader Housing Support

All posts currently covered by National Joint Committee conditions of service are
subject to single status and job evaluation reviews.
GENERAL INFORMATION

Housing Assistants will undertake specific and general administrative tasks across the full
range of housing services. This job description is intended to cover all posts, and further
detailed information will be given on appointment to individual vacancies.

DUTIES AND RESPONSIBILITIES

1.   Be computer literate in excel and Microsoft Word and able as required to produce
     documents and information.

2.   Deal competently and sensitively with telephone enquiries from the public and callers to
     the office.

3.   Log and distribute incoming mail promptly and ensure outgoing mail is despatched
     without delay.

4.   Assist with the provision of basic office services including photocopying, ordering of
     stationery, upkeep of computerised filing and record systems, and the processing of
     accounts and payment of invoices.

5.   Contribute to the preparation and distribution of basic statistical and monitoring
     information.

6.   Respond to routine correspondence in accordance with service standards.

7.   Carry out interviews in relation to tenancy sign ups.

8.   Arrange the removal and storage of furniture for members of the public.

9.   Any other duties as directed, in accordance with the purpose of the post and
     commensurate with the grade of the job and with regard to the guidelines contained
     In the Code of Practice for the elimination of discrimination in the field of employment
     against disabled persons or persons who have a disability.
HOUSING SUPPORT ASSISTANT
                                                -2-

PERSON SPECIFICATION

Position Title:   Housing Support             Date Prepared:       1st December 2008
                  Assistant
Department:       Housing Strategy            Grade:               Scale 3

AF= Application Form                      I= Interview                          T=
Test



Person Specification                           Essential   Desirable    Method of
                                                                        Assessment


    EXPERIENCE

1.1 Experience of a flexible, precise, team                                  AF/I
    focused and responsive attitude to             
    changing priorities and service needs.

1.2 Understanding of basic office
                                                                            AF/I
    administration.


  SPECIAL ABILITIES/COMPETENCES

2.1 Understanding of homelessness and                                       AF/I
    other housing related issues.

2.2 Understanding of tenancy agreement.                                     AF/I

2.3 Good knowledge of Microsoft Word
    and Excel.                                                              AF/I

2.4 Good verbal and written
    communication skills.                                                   AF/I
     .
2.5 Ability to deal with customers in a                                     AF/I
    sensitive and tactful manner.

2.6 Good standard of grammar and                                            AF/I
    numeracy in written and spoken
    English.
                                                                            AF/I
2.7 Must be self-motivated and have the
    ability to work on own initiative.

2.8 Ability to work to deadlines and                                        AF/I
    targets maintaining accuracy and
   high standards.

2.9 Ability to work as part of a team.                                      AF/I

EDUCATION AND TRAINING
Three GCSE’s (including English and                                         AF/I
Maths) Grade A – C or equivalent.