JOB DESCRIPTION Job Title: Housing Support Assistant Grade: Scale 3 Directorate: Housing Strategy Service: Housing Choice – Housing Support Responsible to: Team Leader Housing Support All posts currently covered by National Joint Committee conditions of service are subject to single status and job evaluation reviews. GENERAL INFORMATION Housing Assistants will undertake specific and general administrative tasks across the full range of housing services. This job description is intended to cover all posts, and further detailed information will be given on appointment to individual vacancies. DUTIES AND RESPONSIBILITIES 1. Be computer literate in excel and Microsoft Word and able as required to produce documents and information. 2. Deal competently and sensitively with telephone enquiries from the public and callers to the office. 3. Log and distribute incoming mail promptly and ensure outgoing mail is despatched without delay. 4. Assist with the provision of basic office services including photocopying, ordering of stationery, upkeep of computerised filing and record systems, and the processing of accounts and payment of invoices. 5. Contribute to the preparation and distribution of basic statistical and monitoring information. 6. Respond to routine correspondence in accordance with service standards. 7. Carry out interviews in relation to tenancy sign ups. 8. Arrange the removal and storage of furniture for members of the public. 9. Any other duties as directed, in accordance with the purpose of the post and commensurate with the grade of the job and with regard to the guidelines contained In the Code of Practice for the elimination of discrimination in the field of employment against disabled persons or persons who have a disability. HOUSING SUPPORT ASSISTANT -2- PERSON SPECIFICATION Position Title: Housing Support Date Prepared: 1st December 2008 Assistant Department: Housing Strategy Grade: Scale 3 AF= Application Form I= Interview T= Test Person Specification Essential Desirable Method of Assessment EXPERIENCE 1.1 Experience of a flexible, precise, team AF/I focused and responsive attitude to changing priorities and service needs. 1.2 Understanding of basic office AF/I administration. SPECIAL ABILITIES/COMPETENCES 2.1 Understanding of homelessness and AF/I other housing related issues. 2.2 Understanding of tenancy agreement. AF/I 2.3 Good knowledge of Microsoft Word and Excel. AF/I 2.4 Good verbal and written communication skills. AF/I . 2.5 Ability to deal with customers in a AF/I sensitive and tactful manner. 2.6 Good standard of grammar and AF/I numeracy in written and spoken English. AF/I 2.7 Must be self-motivated and have the ability to work on own initiative. 2.8 Ability to work to deadlines and AF/I targets maintaining accuracy and high standards. 2.9 Ability to work as part of a team. AF/I EDUCATION AND TRAINING Three GCSE’s (including English and AF/I Maths) Grade A – C or equivalent.
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