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Cabinet Report - A Strategy for gypsies and travellers in Norfolk


									                                                                             Appendix A


             APRIL 2005 – MARCH 2008
           (Draft Consultation January 2004
               Updated December 2004)

LOGOS: County Council and All Local Authorities
To Be sent to Norfolk County Council – Communications Dpt

                                   Imogen Isern MCIH
              Policy and Strategic Enabling Officer, South Norfolk Council
SECTION HEADING                                                                    PAGE NO.
Acknowledgements                                                                       3
Executive Summary                                                                      4-5
Introduction                                                                           6
Visions and Objectives                                                                 7
Definition of Gypsies and Travellers                                                   7-9
Language, Culture and Economic Development                                             9-11
Asylum Seekers and Refugees                                                            11
Legal Framework                                                                        11-13
Policing – Superintendent Bob Scully, Norfolk Police                                   13-14
Policy and Strategic Links                                                             14-15
The Organisational Network in Norfolk – Jon Blunkell Travellers Liaison Officer        17-19
The Role of Parish Councils                                                            19
Background to Gypsies and Travellers in Norfolk                                        19-21
Research                                                                               21
Existing Traveller Sites                                                               21-22
Access and Provision of Accommodation                                                  22-25
Supporting People                                                                      25
Local Authority Strategic Framework                                                    26-29
      Planning – Roger Burroughs, Broadland District Council
      Environmental Health – Gordon Partridge, Breckland District Council
Health Services and Travellers – Jackie Mosley, Norwich PCT                            29-31
Social Services – Karen Knight (ACCESS)                                                31-32
Traveller Education Service – Lorna Daymond                                            32-33
Other Agencies providing services for Gypsies and Travellers                           34-39
      Ormiston Children‟s and Families Trust Traveller Initiative – Sherry Peck
      CONTACT Norwich & District MIND – Clare Culyer
      Julian Housing Support – Tom Wilson
      Young Travellers Project – Dave Newell and Nula Cooper
      Great Yarmouth Children & Families Project – Julia Hague
      GFS Platform Great Yarmouth: (Young Women‟s Project) – Sue Battersby
      Mile Cross Traveller Site (including City Reach) – Geraldine Walsh
      Norfolk and Norwich Race Equality Council (NNREC) – Julie Benson
      The Norfolk Drug and Alcohol Action Team (DAAT) – Lynn Preston
      Great Yarmouth Sure Start – Karen Harvey Operations Manager

Bibliography & useful websites
Glossary of Terms
Appendix 1 – Action Plan 2005-8
Appendix 2 – Mechanisms for Annual Review
Appendix 3 - Traveller inclusion in local authority housing and homelessness strategies
Appendix 4 – Agency Monitoring Form
Appendix 5 - Useful Addresses

I would like to acknowledge and thank Gordon Partridge Breckland District Council,
Lorna Daymond, Keren Wright and Julie Fenton of the Traveller Education Service,
Gloria Buckley Warden at the Roundwell Park Site and Jon Blunkell the Traveller Liaison
Officer for their support and advice regarding the writing of this Strategy. I would also
like to thank all the organisations and agencies who provided information and wrote their
sections in order that they are part of this Strategy (as listed in the Index) and Inspector
Ian Taggart LLB of Grampian Police for allowing me to use extracts from his Gypsy
Travellers: A Policing Strategy „Why don‟t you just move them on?‟

Imogen Isern MCIH
Policy and Strategic Enabling Officer

December                                                                              2004


Gypsies and Travellers have been part of the community in Norfolk for hundreds of years. However, little
has been researched or documented to be able to account for how many Gypsies and Travellers reside in
our area, especially those that have moved into permanent accommodation, what needs, whether
aspirational or otherwise there are and what services are accessible and available to this sector of our

This Strategy is the first to be produced for Gypsies and Travellers in Norfolk. It was born out of a
research project that was used to support the profile of needs, supply and gaps in services relating to
housing support that was required for the chapter on Gypsies and Travellers in the Norfolk Supporting
People Strategy 2005. This evidenced the need for a Strategy for this client group in order that a clear
strategic process not only for housing support could be produced. The draft Gypsy and Traveller Strategy
was consulted upon in January/February 2004 and recommendations were made to carry out further work
upon the Visions and Objectives and the Action Plan. The Action Plan is included in Appendix 1. A
working group that consisted of representatives from all the local authorities and the County Council
carried out these amendments to the original draft. The work was undertaken during March-November
2004 and the Strategy was updated to include policy changes that occurred during this period. The final
draft Strategy was put forward for adoption in December 2004 by the Norfolk Traveller Liaison Group.

The aim of this Strategy is to highlight issues concerning Gypsies and Travellers and identify pathways to
accessing services and service providers that are available in the Norfolk area. In this way the Strategy is
a transparent document that provides an Action Plan that will enable the Travellers Liaison Group,
agencies and local authorities to work together to improve the overall approach that is required throughout
Norfolk and to ensure that we are all aware, as service providers, that Gypsies and Travellers are protected
racial groups. It will enable the monitoring of these in order that services and understanding of Gypsy and
Traveller issues are improved upon. This also gives Gypsies and Travellers and the settled community the
chance to improve their relationship, in order to promote mutual respect, in order that there is greater
understanding of the overriding issues that effect communities in Norfolk.

The main issues highlighted in this document are:
    How organisations work in Norfolk with regard to Gypsies and Travellers, and ensuring that
      service providers recognise that Gypsies and Travellers are protected racial groups;
    Accommodation provision;
    Support provision.

The main areas of concern that are highlighted are:
    The lack of suitable sites;
    The lack of information regarding Gypsies and Travellers in Norfolk;
    The knowledge that Gypsies and Travellers are often polarised from settled communities;
    The lack of understanding with regard to the culture and lifestyles of Gypsies and Travellers and
      the need to work towards mutual respect in all aspects of our community base;
    The difficulties that arise from being of a nomadic lifestyle, particularly in respect to accessing
      services such as housing, housing support, education and health services.

The Action Plan outlines the commitment by all the key partners in the form of targets over a three-year
period. Key targets include:
     Improvements to the monitoring of Gypsies and Travellers by ensuring that the Norfolk Protocol
       checklist is effectively used and monitored, together with ensuring that the twice-yearly caravan
       counts are publicised within local authorities and agencies working with Gypsies and Travellers.
      Creating a positive and proactive PR approach with regard to Gypsies and Travellers in order that
       the local perception and understanding of Gypsies and Travellers may be improved. The aim is to
       hold a seminar that will outline the main issues such as racial discrimination and promote equal
       opportunities. The seminar will be the first to be held in Norfolk and will be organised in
       partnership with Gypsy and Traveller community.
      Improving support and provision of information in order that Gypsies and Travellers are able to
       access services more effectively.

During the life of this Strategy there will be changes such as new or updated research, information that
will be gathered through the improvements that are made to monitoring systems and perhaps changes by
central government. These changes will be taken into account at annual reviews of the Action Plan. The
Travellers Liaison Group will carry out this review, and when targets are met, these milestones will be
made more challenging.

Imogen Isern MCIH
Policy and Strategic Enabling Officer
South Norfolk Council

Contact: Telephone No. 01508 533753
Fax: 01508 533613


This Strategy sets out the vision and objectives for Norfolk relating to Gypsies and Travellers for the next
three years (financial years 2005/06, 2006/07 and 2007/08). The local authorities in Norfolk that have
been involved in the writing and consultation of the document have been Norfolk County Council,
Breckland District Council, Broadland District Council, Great Yarmouth Borough Council, King‟s Lynn
and West Norfolk Borough Council, North Norfolk District Council, Norwich City Council and South
Norfolk Council.

The Strategy will be “owned” by the Travellers Liaison Group (TLG). The TLG includes those
representing the County Council, all local authorities, Gypsies and/or Travellers, and agencies working on
behalf of Gypsies and Travellers.

This is the first strategy specifically written for Gypsies and Travellers in Norfolk, and could be the first
in depth strategy, nationally.

The Strategy was born out of the work originally commissioned by the Administering Authority for
Supporting People in Norfolk, and has been led by South Norfolk Council.

In October 2002 a Shadow Supporting People Strategy for Norfolk was published that included chapters
regarding special needs clients and those that were considered vulnerable who required housing related
support. The Shadow Strategy was assessed by the Office of the Deputy Prime Minister (ODPM) and was
considered "Good". The ODPM commented, however, that Travellers, who are considered a hard to
reach and vulnerable group, had not been included as a main client group.

The Norfolk Supporting People Team asked South Norfolk to write a chapter on Gypsies and Travellers
that could be included in the next Supporting People Strategy due to be published in 2004.

It was apparent early on that little had been done to engage Gypsies and Travellers in seeking their views
on service provision based on their needs, and also with regard to the numbers of Gypsies and Travellers
that are in Norfolk. In terms of the County Council‟s and other local authorities‟ objectives and visions it
was apparent that Gypsies and Travellers were not being included as part of Norfolk‟s community as a


The Vision for this Strategy is:

1.    A Norfolk where Gypsies and Travellers have equality of opportunity with other members of the
      community to enable them to access services provided by agencies working together in an inclusive,
      cohesive and transparent manner.

The Objectives that will help us meet this vision

1. To standardise the method of collating data on Gypsies and Travellers to provide information to enable
   existing services to be reviewed and developed where necessary.
2. To identify where new services are needed and how those services can be provided.
3. To work with Gypsies and Travellers and local communities to promote better understanding and mutual
4. To work with the media to encourage balanced coverage of Gypsy and Traveller issues.

The vision and objectives have been drawn up in order to complement those of Norfolk County Council
and the local authorities.


For the purposes of the Strategy the definition for Gypsies and Travellers includes those recognised as
racial groups under the Race Relations Act (Romany Gypsies and Irish Travellers) and other Gypsies and
Travellers who are ethnic or national in origin and who could come within the definition of a racial group
e.g. Scottish Travellers. This Strategy also includes New Travellers (New Age or NATs) and
occupational Travellers, as these groups are also part of our community that local authorities and the
Council serve. For this Strategy we have used the term Traveller to include Gypsy/Roma.

“The term Traveller suggests a homogenous group of people and immediately misinforms us. There is no
single group of Travellers. Travellers is a collective term for all those ethnic minority, business,
professional and cultural communities who travel for work purposes, or who keep travel as an optional
and key reference point in their lives even when they are settled. In their own communities the families
may assert their specific identities as: Gypsy (English and Welsh), Traveller (Irish , Scottish), Showmen
(Fairground) and Circus.

There are also New Travellers who have adopted a Traveller lifestyle for a variety of reasons. There
remains also a small group of families travelling and working as carriers on the waterway networks in the

Travellers in the United Kingdom

In the United Kingdom there are generally held to be five main types of Travellers -

1.       Gypsy Travellers - these include those that are born into a Gypsy Traveller family or have married
         into a Gypsy Traveller family.
2.       Showmen and Circus Travellers consider themselves as being part of a commercial or business

     The Education of Gypsy and Traveller Children' Christine O'Hanlon and Pat Holmes, 2004
         community rather than an ethnic group.*
3.       Bargees are those living on boats.*
4.       New Age Travellers (NATS), who are a diverse grouping with varying beliefs and backgrounds
         and who live a nomadic existence
5.       Scottish Travellers and Travellers of Irish Heritage.

* Please note that these groups were not included in the research. However, the aim is that research will
be undertaken in the future to include these groups.

Classification of Gypsy Travellers

This report uses the Classifications used in Inspector Ian Taggart‟s Gypsy Travellers: A Policing
Gypsy Travellers can be classified as follows -
1.     English Travellers -
       “The Romanies or „Romany Chals‟ of England and South Wales…. Numbering over 50,000         -
       including house-dwelling families. They previously spoke a dialect of Romani but now speak a
       variety of English.”2
2.     Welsh Travellers -
       “Some 300 persons who are descendents of the Woods and other families who migrated from the
       South-west of England to Wales in the 17th and 18th Centuries.”3
3.     Travellers of Irish Heritage -
       “…a nomadic group from Ireland….The first reliable report of their presence in England dates
       from 1850.”4
4.     Scottish Travellers -
       “…a nomadic group formed in Scotland in the period 1500-1800 from intermarriage and social
       integration between local nomadic craftsmen and immigrant Gypsies, from France and Spain in

     On the Verge: The Gypsies of England - Kenrick and Bakewell, 1990 p. 7
     ibid. p.7
     ibid. p.7
How Groups Define Themselves – Travelling People in Great Britain and Ireland (to be in colour)



          TRAVELLERS                                                   GYPSIES

                                                     ROMANY GYPSIES FROM ENGLAND                      ROMA
     BARGEE               WELSH
                                                     AND WALES

 How groups generally                  Some members of groups                 Where a lot of groups originated
  define themselves                     work/worked in these

Patterns of Travelling

Patterns of travelling, which were highlighted by the research undertaken, were shown to include:
      Those that maintained a nomadic life.
      Those that now lived in permanent housing, but still travelled.
      Those that were based on local authority sites.
      Those that were based on private authorised sites.
      Those that were based on unauthorised sites.
      Those that were based on private land on unauthorised developments such as yurts/benders,
       chalets etc.

All Gypsies and Travellers that were interviewed for the research were still travelling. However, there are
those that maintain an entirely settled lifestyle but retain the identity of Traveller.


Gypsy Travellers originated in India, were first recorded in England in 1505 and thought, incorrectly, to
have come from Egypt and called “Egyptians”. This was shortened to “Gypsy”. The largest group of
Travellers in England is the English Gypsy Traveller, or Romanichals. The research undertaken in
Norfolk also indicated that Gypsies are the largest group of Travellers in this area.

Gypsies are self-sufficient and in general work for themselves. The families are supportive of each other
and there is a strong community spirit. Because of the prejudice and racism that Gypsies and Travellers
are often subjected to, they tend to trust only members of their family, and are suspicious of outsiders.
Children are brought up to be independent and from an early age may go to work with an adult member of
their family or close community. If greater tolerance within our communities is the aim and the settled
community is to respect the lifestyle of Gypsies and Travellers, it is equally important that Gypsies and
Travellers tolerate and respect the lifestyle and property of the settled community. As part of the Action
Plan we have included strategies for achieving this goal.

Gypsies used to live in barrel top caravans or vardos often pulled by the traditional Gypsy Cob. These
days, trailers (caravans) are more in evidence and the traditional way of life is often only shown at the
horse fairs that take place across Britain, although these again are beginning to decrease. In Norfolk, there
were horse fairs held in Watton in May, July and September. However, in 2004 the Horse Fair did not
take place in Watton and the Fair was held in Horsford near Norwich. The event was a success and no
trouble was reported. It is possible that this will be a venue for future Horse Fairs.

Gypsies also have their own language called Romani. For Romani-speaking Gypsy populations, use of
the language is essential. Among some Australian, American or European Romani groups for example,
you will be excluded from certain functions if you cannot participate using the Romani language. It
should be noted, however, that all Gypsies are Roma, but not all Roma are Gypsies.

Well beyond the Second World War many Gypsy Travellers found employment on farms. Norfolk in
particular was a popular area and apple and potato picking were attractive in terms of earning money.
Today, farm work is not so readily available and migrant workers from Portugal, especially in the
Breckland area, have meant that Gypsies have had to move with the times. Today, totting or collecting
scrap and hawking, which includes laying tarmac, landscape gardening and selling/repairing cars are all
ways to earn money. This is often why the settled community often believe Gypsies and Travellers to be
untidy, some of course are, but it can also be because vehicles, gas canisters etc are awaiting to be broken
down to sell on as parts, or to be made into other useful objects. Gas canisters can be cut down to make
wood-burner stoves. In order to support themselves, Gypsies and Travellers have to move often in order
to find work. It should be noted however, that some of these activities can directly affect health due to the
lack of health and safety provision and in some cases such activities are illegal. Gypsies and Travellers
need to ensure that they are complying with appropriate legislation and such work should be more closely

Travellers also include Irish Travellers, although little is known about their origins. It may be that in
Cromwell‟s time families were forced out of their homes and off their land, and had no choice but to take
to a nomadic life in order to seek work. This may also be the case during the Irish Potato Famine. Irish
Travellers often visit Norfolk annually in August in order to attend the Catholic festival held at
Walsingham. Irish and Scottish Travellers have similar origins and are both commonly known as Tinkers
or Tinklers due to their traditional occupation as tinsmiths, although this should be noted as being a
derogatory term.

New Travellers or New Age Travellers began to form in the 1970s. Many New Travellers came from the
settled community, but decided to live a travelling way of life. This has not always been because of
choosing a lifestyle or being part of a group that may have the same ideals such as eco-warriors or peace
convoys. Some who have become New Travellers have had to do so due to homelessness, unemployment
or not being able to socially fit into settled communities. Although often travelling in small groups in
Norfolk, there does not seem to be set communities and Travellers drift in and out of groups to whom they
are known. New Travellers can have homes such as Trailers (caravans), converted trucks and buses, yurts
and benders that are types of tents. From the research carried out it was evident that nomadic Travellers
do not wander aimlessly around the County, but follow patterns where work is available; some Travellers
interviewed tended to stay in the local authority area in which they had been brought up in.

It should also be noted that those responding to the questionnaires in Norfolk did not see themselves as
New Age and declared themselves as English Travellers. It could be that some Travellers that are
perceived as New or New Age Travellers are in fact, second or third generations that have been born into

Different groups of Gypsies and Travellers do not usually co-habit and tend to keep to their own
communities. It has been difficult, therefore, to engage with Travellers as a whole as they include many
different groups with varying beliefs and ideals. However, as part of the Strategy and the Action Plan
those working with Gypsies and Travellers will continue to involve and consult wherever possible in
order that when providing services we are providing such a service where need has been researched.


In May 2004, the residents of the ten countries joining the EU acquired the right to move freely between
all the member states. Roma Gypsies and other Travellers are among those who are able to move to the
UK. The CRE Gypsy and Traveller Strategy notes that these groups will have little in common with
Britain‟s indigenous Gypsy and Traveller populations, as most Roma Gypsies and Travellers from other
EU countries are not nomadic. Although, according to experts, it is unlikely we will see large-scale
immigration due to Roma Gypsies being settled in their local areas, those who wish to migrate have
probably already done so or they are far more likely to be working or trading in countries nearest them. In
order for us to know the extent of any migration into Norfolk we still need to improve our housing
monitoring systems, and include Gypsies and Travellers within any work being carried out with regard to
Asylum Seekers and Refugees. This is important in order that we are aware of not only the needs and
future requirements of our existing community of Gypsies and Travellers, but also the needs of Gypsies
and Travellers who are asylum seekers, in order that we can plan for service delivery when they are
granted refugee status.


The Caravan Sites and Control of Development Act 1960 (as amended by the Criminal Justice and Public
Order Act 1994) states that “Gypsies” means, “persons of nomadic habit of life, whatever their race or
origin, but does not include members of an organised group of travelling showmen, or persons engaged in
travelling circuses, travelling together as such”.

Case law has also excluded from the definition those people that move from place to place without any
connection between their movement and their means of livelihood. Some Gypsies have now given up
their nomadic habit of life and settled on caravan sites. Such people continue to be considered as Gypsies
because of the tradition from which they come.

Human Rights Act 1998 - Article 8 of Schedule 1 to the Act is of major importance in connection with the
home of a Gypsy or Traveller. “Home” can include a caravan even if it is unlawfully or illegally parked.
Therefore Article 8 applies to those persons on unauthorised encampments as well as tenants of
authorised caravan sites. Article 8 states that:-

“1.    Everyone has the right to respect of his private and family life, his home and his correspondence.
 2.    There shall be no interference by a public authority with the exercise of this right except such as is
       in accordance with the law and is necessary in a democratic society in the interests of national
       security, public safety or the economic well-being of the country, for the prevention of disorder or
       crime, for the protection of health or morals, or for the protection of the rights and freedoms of
Article 14 also applies, the right of prohibition of discrimination:-

“The enjoyment of the rights and freedoms set forth in this Convention shall be secured without
discrimination on any ground such as sex, race, colour, language, religion, political or other opinion,
national or social origin, association with a national minority, property, birth or other status.”

Unauthorised Encampment

Unauthorised encampments remain the main area of conflict between the settled community and the
Gypsy Traveller community. The initial response to unauthorised encampments is one of negotiation and,
if unsuccessful, is followed by due court processes. Use of criminal sanctions should be a last resort and
only following discussion with local prosecutors and the Traveller Liaison Officer and local authority
officers. The way in which the Norfolk Protocol works aids this procedure.

However, it is recognised that where a policy of eviction exists there should also be a policy of
accommodation in place. Failure to do so will result in continued unauthorised encampments in areas that
are unacceptable.

The County Council and district local authorities have the following powers to move on unauthorised
Gypsy or Traveller encampments:-

1.     Section 77 of the Criminal Justice and Public Order Act 1994 gives local authorities the power to
       direct persons to leave land and remove any vehicles or property. If a direction is not complied
       with a Magistrates Court Order can be obtained, under Section 78 of the 1994 Act, requiring the
       removal of any person on the land together with vehicles and property. On average it usually takes
       five working days to obtain such an order. If a person fails to comply with such a direction or if he
       complies but then re-enters the land within a period of three months, an offence is committed
       under the 1994 Act that is punishable by way of a fine.
2.     Section 547 of the Education Act 1996 - this allows a local education authority to remove any
       trespasser from school property if that person is causing a nuisance or disturbance to the
       annoyance of the persons who lawfully use those premises. This section can be used whether or
       not it is term-time and immediately the practical arrangements for removal are in place. A court
       order is not necessary to remove persons using this section.
3.     Section 143 of the Highways Act 1980 gives a power to a highway authority to remove, on one
       month‟s notice, any structures set up on a highway. The definition of structure includes a caravan
       or vehicle and a court order is not necessary to use this section.
4.     A possession order can be obtained in the civil courts requiring the removal of any trespassers
       from property and on average the procedure takes between two and three weeks.
5.     Common Law Eviction - where trespassers occupy land, the owner is not, at common law, obliged
       to go to the courts to obtain possession. He can lawfully eject such trespassers provided that he
       uses no more force than is reasonably necessary. This power can be used as soon as the practical
       arrangements for removal have been made provided the trespasser has been asked to leave. Police
       should be advised well in advance, and will normally attend.
6.     The incorporation of the Convention into United Kingdom law by the Human Rights Act 1998 has
       increased challenges regarding breaches of Gypsy Traveller rights, particularly examination of the
       powers contained within sections 61 and 62 of the Criminal Justice and Public Order Act 1994.
       Consultation on the use of Section 62A to Section 62E of the Criminal Justice and Public Order
       Act took place in May 2004. As yet no changes have been recommended.

What are the factors that may lead to a need for moving Gypsies or Travellers?

This list is not exhaustive, and a case may have special consideration of its own. Factors that may be
crucial in one case could be irrelevant in another. Each case is considered on its own merits, but many of
the factors would need to be present to a fairly significant degree before action was justified. The main
factors are:

1.    The land is needed for another use and must be kept available in case it is needed quickly.
2.    Use of neighbouring land is unusually sensitive and the presence of Gypsies or Travellers is
      detrimental to that use.
3.    Unreasonable interference with the access to nearby land.
4.    Unreasonable interference with highway rights.
5.    Danger to highway users.
6.    Unreasonable restriction of access to public utility companies‟ equipment or damage to that
7.    Unreasonable use of land for non-residential activities.
8.    Unacceptable affect on nearby watercourses.
9.    Damage to land or crops.
10.   Danger to public health.
11.   Unreasonably large encampment for the location or tendency to grow beyond acceptable limits.
12.   Unauthorised presence on or adjacent to official sites (action will always be considered in this case).
13.   Unauthorised presence causing or likely to cause economic loss.
14.   Use of land or neighbouring land for the dumping of hazardous industrial waste, drug related waste
      or other noxious waste.
15.   Unreasonable interference with land used for educational, charitable or leisure purposes.
16.   Unreasonable interference with business or residential activities on the land or on neighbouring
17.   Unreasonable interference with the rights and freedoms of others.
18.   Unreasonable use of the land for the dumping of business or domestic waste.


The Norfolk Constabulary is there to provide a service to the communities in which they work. Under an
overarching theme of community engagement, Norfolk Constabulary officers and police staff provide a
visible presence and point of contact for action and reassurance on issues of crime and antisocial
behaviour. This is true for both the „resident‟ and „Gypsy Traveller‟ communities.

The Norfolk Constabulary is represented on the Norfolk Traveller Liaison Group, a multi agency
partnership that works on Gypsy Traveller issues both at policy and local management level.

Unauthorised encampments and the role of the Police Service

Because of the role of the Police in many of the enforcement activities that can follow from the
establishment of unauthorised camps, the Gypsy Traveller community view the Police with a degree of
mistrust and feel that they suffer from police harassment and prejudice.

Similarly many of the settled resident communities in Norfolk can feel frustration with the Police
response to unauthorised encampments arising from a misunderstanding of the Police role.

The establishment of an unauthorised encampment on private, public or common land will usually be a
„civil trespass‟. Provided that no criminal offences have been committed in establishing the encampment,
the Police have no powers to intervene and responsibility for negotiation and progressing with eviction
processes lies with the landowner.

If criminal offences were committed, by any party during the process of negotiation or eviction the Police
would take appropriate action. The Police also have powers under Common Law to deal with breaches or
potential breaches of the peace.

Under Section 61 of the Criminal Justice and Public Order Act 1994 a Senior Police Officer attending an
incident of trespass does have the power to order trespassers to leave land as soon as practicable if certain
conditions are met. These include; threatening behaviour to a landowner or their family or representative,
or damage to the land or property on the land. It should be noted that use of these powers is a severe
measure typically resulting in families being moved at short notice without provision for alternative
arrangements. Because the Police are required to be proportionate in their response to any given
circumstances this power can only be used in exceptional circumstances.

In Norfolk the Police Service are signatories of a Protocol for dealing with unauthorised encampments as
agreed with the partners of the Norfolk Traveller Liaison Group and will work jointly in accordance with
that Protocol to resolve any dispute over an unauthorised encampment.

Action Plan Target 1 – To strengthen links with Gypsy and Traveller communities; improving and
broadening ways that members of these communities can access Police services. This action point
links into Norfolk‟s response to the Race Relations (Amendment Act) 2000 – Community Cohesion
objectives (8) – „Cross Cutting Issues and Multiple Needs‟.


National Strategies

There are few strategies that include Gypsies and Travellers within their contents. The Commission for
Racial Equality (CRE) published Gypsies and Travellers: A strategy for the CRE, 2004-2007 in the
summer 2004. Gypsies have been recognised as an ethnic group in Britain by the Race Relations Act
(1976) since 1988 and Irish Travellers have been recognised as an ethnic group since 2000. The CRE
strategy refers to Gypsies and Travellers - the CRE includes Gypsies and Travellers who are Romany
Gypsies and Irish Travellers and those others who are ethnic or national in origin and could come within
the definition of a racial group such as Scottish Travellers. The Equal Opportunities Committee of the
Scottish Parliament has also recommended that Gypsy Travellers in Scotland should be regarded as a
racial group in framing policies and legislation on public services in Scotland. The strategy sets out how
they will use their statutory powers under the RRA to help eliminate discrimination, the outcomes they
hope to see in racial equality and better relations between Gypsies and Travellers and other communities
and includes a three year Action Plan of how this will be achieved.

A draft Traveller Law Reform Bill was published in January 2002 that aims to remove discriminatory
statutory provisions and seeks to remove from the political stage decisions concerning site provision and
site „toleration‟ – was not adopted.

As part of the oral and supplementary written evidence gathered by the ODPM for the Draft Housing Bill
published in August 2003, those concerned with Traveller issues were asked for their views in a number
of areas including whether there should be a duty on local authorities to provide sites, planning and
opposition to new sites, and whether Travellers should be included in a „Housing‟ Act or have separate

In July 2003 the Advisory Council for the Education of Romanies and Travellers (ACERT) carried out a
survey of local authority homelessness strategies. It revealed that many are failing in their legal duty to
treat Travellers as statutorily homeless. ACERT highlighted that many councils do not recognise that any
person living on an unauthorised site is homeless in law.

Guidance on Managing Unauthorised Camping was published in February 2004. The guidance is based
on the principal that although unauthorised camping is unlawful, it is recognised that there a lack of
authorised sites. Therefore, local policies should ensure encampments minimise disruption for all
concerned and that basic needs of Gypsies and Travellers are met. There are occasions where action
should be taken to remove unauthorised encampments, however consideration of educational and health
needs will mean that effective joint working between Police and local authorities is crucial.

A study by the Centre for Urban and Regional Studies (CURS) at the University of Birmingham was
commissioned by the ODPM called Local Authority Gypsy/Traveller sites in England. This study, carried
out by Pat Niner, shows the availability and quality of local authority Gypsy/Traveller sites in England
(2003). The research concluded that there is no national approach to Gypsy/Traveller accommodation
issues and there is a lack of suitable sites. This led to a review of the Gypsy Caravan Count system in
February 2004. The review looked into how effective the count is and gives future development options
as to how the count can be improved. Guidance has yet to be given as to whether any of these options
will be taken. The caravan count in 2005 will be caravan based, not person based, for many counties.

Gypsies and Travellers are included within various Acts of Parliament, particularly in terms of policing
and management of unauthorised encampments. These include the Criminal Justice and Public Order Act
1994 that changed the duty that local authorities had to provide sites under the Caravan sites and Control
of Development Act 1960. This was changed to a discretionary power.

A national policy charter calling for increased government funding and better facilities for Gypsies and
Travellers was launched by Novas Group in October 2004. Proposed amendments to the Housing Bill
will route funding for developing sites through the Housing Corporation. Novas are advising that
voluntary groups and Gypsies and Travellers themselves, could develop or own sites through guidance
given by the ODPM and local authorities, with the aim of this being extending upon. Funding through the
Housing Corporation, they claim, is not the way forward.

The ODPM is conducting a review of policies relating to Gypsies and Travellers, although it is unlikely
that these will be included in the new Housing Bill. Check

Regional Strategies

The Regional Housing Strategy links into all Sub-regional and local authority housing Strategies in order
to emphasis the housing priorities through the Region. Gypsies and Travellers have not been highlighted
as a main priority with regard to housing. However, research is due to take place in the near future to
identify local authority knowledge with regard to Gypsies and Travellers in each area in order that a
strategic approach with regard to accommodation issues can be undertaken. There is also a Regional
Social Strategy that was published in 2004, this includes mention to Gypsies and Travellers with regard to
the need to make improvements to health provision.

Other documents that have been published or have been drafted regionally are:
      Cambridgeshire County Council - No strategies at present but now have a working party in order
       to discuss what needs to be done.
      Hertfordshire - Visions and Values, is an information pack for schools (Traveller Education).
       Some district councils in south west Hertfordshire are working on looking at a quantities
       assessment of numbers and needs of Travellers. There is also the Guide to Policy on Gypsies and
       Travellers published by Social Services Hertfordshire County Council (2000).
      Colchester - Protocol for Travellers - policy for the management of unauthorised encampments.
      Essex - Code for Travellers in Essex - policy for the management of unauthorised encampments.
      Peterborough City Council - Protocol for Travellers - policy for the management of unauthorised
       encampments (Council owned land only).

Norfolk Policies and Strategies

At present there are two strategies in Norfolk relating to Gypsies and Travellers. The Travellers Liaison
Group, in partnership with agencies working within Norfolk produced a Protocol for Consideration of
Unauthorised Encampments in June 2001 - this is a management guidance toolkit. There is also a
Norfolk Traveller Health Strategy – please see chapter 14 regarding Traveller Health that includes more
information with regard to this National Health Service (NHS) Strategy.

Gypsies and Travellers are now included within the Supporting People Strategy for Norfolk for the first
time and this Strategy is born out of the research carried out to support that chapter.

The Frankham Bond - a new way forward for landowners, the settled communities, Travellers and
Gypsies. This was produced primarily by the late Eli Frankham, Norfolk County Council, the National
Romani Rights Association and King‟s Lynn and West Norfolk Borough Council and gives a binding
agreement between landowners and Gypsy Groups to enter into a simple legally binding license
agreement to occupy land for a specific number of days and a nominal fee is paid to the landowner, via
the local authority. The Frankham Bond has yet to be used in Norfolk.

This Strategy should be read in association with the following documents, for which it provides the
    Sub-regional Housing Strategies for the Greater Norwich Area, Rural Norfolk and Waveney/Great
       Yarmouth were submitted in October 2004. Sub-regional Homelessness Strategies have yet to be
    Local authority Housing and Homelessness Strategies (these strategies link into the Regional
       Housing Strategy). All local authorities have been contacted and have confirmed that Travellers
       have been included as indicated in the Table in Appendix 2.
    The Norfolk Supporting People Strategy
    National Health Service (NHS) - Gypsy and Traveller Norfolk Strategy
    The Norfolk Protocol

The Action Plan will be reviewed and updated annually by the Travellers Liaison Group and will reflect
any changes made by central government, local government, reacting to any changes in local or
government priority, and research undertaken in consultation with Travellers. The Action Plan is
included in Appendix 1.

9.     THE  ORGANISATIONAL                   NETWORK           IN     NORFOLK          RELATING          TO

Norfolk County Council – Structure Regarding Travellers

                                       NORFOLK COUNTY COUNCIL

Departments                     Education      Planning &       Chief           NPS
                                              Transportation    Executive     Property
                                                                            Consultants Ltd

Services                        Traveller      Traveller          Legal         Site
                                Education     Management                     Management

Key Staff                      Head of       Environmental       Legal      Facilities
                               Traveller    Manager (Operations) Officer(s) Managers
                               Education     and Travellers
                                Service      Liaison Officer

Traveller Education Service (TES) (Please see Section 19)

Norfolk Education Authority is responsible for making appropriate educational provision for all children
of statutory school age living in, or who come into, the Authority. This duty therefore encompasses
Traveller children, who are as entitled as any other children to a school place.

The Traveller Education Service supports schools and Traveller families in accessing appropriate
placements, enabling regular attendance and assisting schools and pre-schools to ensure that Traveller
pupils achieve to the very best of their ability. The Office for Standards in Education has recently
reported that the lack of a corporate policy on dealing with unauthorised or temporary encampments can
hinder the efforts of a Traveller Education Service. Working under the Norfolk Protocol, all agencies,
including the Traveller Education Service, consider the known needs of Travellers before any eviction
from an unauthorised site takes place. Because of the success of the Protocol and the agencies that are
included, this is less of a problem in Norfolk and the research with regard to education is evidence of this.

Traveller Management and Liaison Service

This service has a remit to:

      Help communication between settled communities and Travellers
      Assist in the management of unauthorised encampments and seek to mitigate any adverse effects
      Initiate legal proceedings (exceptional cases)
      Work creatively with settled communities and Travellers to resolve issues
      Help to establish stopping places for Travellers and encourage their use
      Liaise directly with other agencies
      Present reports to County and District Council Committees and others, on Traveller Policy and
       related issues
      Deal with media enquiries and reports on a wide variety of Traveller matters.

Legal Services

The Legal Services team deals with:

      Issues of Human Rights and Race Relations
      Issues of illegal occupation of property
      Issues of obstruction of the highway.

NPS Property Consultants Ltd

This organisation is responsible for:

      Management of 5 Gypsy sites in Norfolk
      Management of other Norfolk County Council property and services.

Traveller Liaison Group (TLG)

The Norfolk Traveller Liaison Group (TLG) was formed in 1996, to improve working between local
authorities, the police and the health authorities with regard to unauthorised Traveller encampments. In
2000/2001, following wide consultation, the group developed and formalised the Norfolk Traveller

The TLG comprises representatives from the County Council, all local authorities, the Traveller
Education Service, other agencies working with Travellers and representatives from the Traveller
community. The group currently meets three times a year. The members discuss local priorities and ways
to further develop the Norfolk Protocol. It is also part of the Groups remit to keep policies and procedures
under review and develop best practice. The TLG will also be responsible for the annual review of the
Action Plan and updating the strategy. TLG and its members are answerable to their own constituent
authorities and bodies.

Norfolk Traveller Liaison Group (TLG) Protocol for Consideration of Unauthorised Encampments

Since the 1970s there has been a policy of “no needless harassment” for unauthorised encampments on
the highway. The Protocol was devised in 2001 to:

      Clarify the roles and responsibilities of the authorities (councils at parish, district and county level,
       health services, Police and landowners).
      Give greater emphasis to identifying short stay stopping places
      Increase awareness of the responsibilities of the authorities and constraints on their powers
      Engage parish and town councils in the process of managing unauthorised encampments
      Promote greater understanding and acceptance of different lifestyles
      When action does need to be taken, to provide a framework that is fair to all parties and takes into
       account legal constraints.
The Protocol sets out the responsibilities of each party, identifying who will take the lead in each set of
circumstances. It then contains a checklist that guides what action (if any) should be taken, who should
be consulted.

Issues covered in the checklist include:
       Health and Welfare
       Site suitability and environmental considerations
       Affect on neighbours
       Any history relating to the site
       Any history relating to the Travellers
       Size of the encampment
       Human rights of all affected persons
       Proportionality of any action proposed.

The Protocol has been recognised nationally as a model of good practice.

Action Plan Target 2 & 3 - Fundamental to the Norfolk Protocol, is the common intention to
establish more stopping places and to deal with Traveller matters in a fair and open way.
Action Plan Target 4 – At present the completed checklists are not being monitored. The TLG will
discuss ways in which such monitoring can take place across the District.
Action Plan Target 5 – To present and explain the Protocol to all Norfolk parishes, emphasising the
benefits to communities of designating SSSP‟s to manage unauthorised camping.
Action Plan Target 6 – The TLG will encourage greater understanding and participation across the
districts with regard to Protocol procedures.

10.    THE ROLE OF PARISH COUNCILS (extract from the Norfolk Protocol for Consideration
       of Unauthorised Encampments – Norfolk Traveller Liaison Group)

Parish and town councils in Norfolk contribute an essential grass roots consultative role as well as having
responsibility for a variety of local services. With regard to unauthorised camping, they are often the
“eyes and ears” of the agencies with responsibilities for dealing with the issues. In many cases, it is the
local parish or town council who first raise questions about unauthorised camping.

Parish and town councils have a significant role to play in partnership with other tiers of local government
and with the Police; both as part of the pre-planning process of identifying short stay stopping places and
in helping to manage short stay stopping in conjunction with the district and/or County Council. Given
that part of the problem of unauthorised camping stems from poor communication, parish and town
councils in conjunction with the Traveller Liaison Officer and others have a part to play in explaining the
responsibilities of local authorities, their constraints and powers and decisions made from site meetings
and case conferences that are part of the Norfolk Protocol.


Gypsies and Travellers face disadvantage and discrimination in almost every walk of life. The lack of
adequate data at national and local levels means that there is no accurate picture of the discrimination and
disadvantage that exists. A lot of emphasis in terms of improving site provision and facilities has been
based on the perception that the numbers of Travellers need to be known before any progress can be
made. However, at the present time the system of monitoring does not give an accurate count. Not only
has it been difficult to determine how many Travellers travelling in all patterns as listed above there are in
Norfolk, it has also been difficult to determine ethnicity.

The only way of determining how many Travellers there are in Norfolk is by using the figures that are
given by local authorities in the caravan counts that take place twice a year in January and July. The
count is based only on the number of caravans, and the families, adults and children living in them at the
time of the count. It does not include Gypsies and Travellers living in houses. The count in Wales was
discontinued altogether in 1997.
The last gypsy caravan count in Norfolk was carried out in July 2004:

Local Authority      Total         Land owned by      Land owned by      Land not owned by    Land not owned
                                   Gypsy Travellers   Gypsy Travellers   Gypsy Travellers -   by Gypsy
                                   - Tolerated        – Not Tolerated    Tolerated            Travellers – Not
Breckland D.C.       16            2                  2                  12                   0
Broadland D.C.       1             0                  0                  1                    0
Great Yarmouth       5             0                  0                  0                    5
King‟s Lynn & WN     58            18                 7                  3                    30
North Norfolk D.C.   0             0                  0                  0                    0
Norwich City C.      40            0                  0                  0                    40
South Norfolk D.C.   46            4                  10                 19                   13
Total for Norfolk    166           24                 19                 35                   88

Travellers living on authorised council or privately owned sites are more easily counted and this is
evidenced from the research that has been carried out. It was found that those Travellers who are nomadic
and who have moved into permanent houses are difficult to count, because there is no ethnic monitoring
and because many are reluctant to disclose Gypsy status. The figures reported that a total of 166 Gypsy
caravans were recorded. This figure includes 107 on unauthorised sites, 35 on authorised sites and 24 on
authorised private sites. Sites are almost permanently at capacity lower figures are probably due to
refurbishment works for example. Although national statistics estimate the number to be 13,064 (source:
Home Office and Department of Environment, Transport and the Regions 1998), the figure is believed to
be much higher. Agencies such as the Cambridgeshire Travellers Initiative, Ormiston Children and
Families Trust estimate the figure to be around 100,000.6 From the Caravan Counts and the research, we
can evidence that there are currently not enough authorised sites, although it is also apparent that many
Travellers do not want to base themselves on council run sites. If we use the calculations provided within
the research in Pat Niner‟s report on Local Authority Gypsy/Traveller Sites in England (2003) the total
number of Gypsies and Travellers in Norfolk would be nearly 2,000, making it the second largest BME
population in Norfolk after the Portuguese.

With regard to ethnicity, from the research that has been carried out and anecdotal evidence the largest
ethnic minority in terms of Travellers in Norfolk are Roma Gypsies and Irish Travellers. Of those
Travellers interviewed with regard to the survey none identified with New Age Traveller as a definition.
If monitoring is carried out some identification of ethnicity will be able to be recorded. However, in
terms of Travellers accessing permanent housing through local authority or Registered Social Landlord
housing registers, Travellers are not listed as an identifiable group in terms of Performance Indicators and
are therefore not recorded. Through the work that has already been carried out, Gypsies and Travellers
have been included in the monitoring to be carried out by voluntary agencies. A draft of this form is

    Travellers‟ Voices Fitzwilliam College Cambridge February 2003
included in Appendix 3.

In the past Norfolk has been a popular area for employment for Gypsies and Travellers, specifically in
terms of working on the land. However, farm work is not so readily available and migrant workers from
Portugal, especially in the Breckland area, have meant that Gypsies have had to move with the times.
Today, totting or collecting scrap and hawking, which includes laying tarmac, landscape gardening and
selling/repairing cars; are all ways to earn money. In order to support themselves, Travellers have to
move often in order to find work. Unemployment is high among Gypsies and Travellers and few are able
to access government programmes to help them obtain training in practical skills as well as opportunities
to obtain qualifications for skills they already have. From the research that was undertaken in Norfolk it
identified that many Travellers were not in receipt of benefits. This may be because they are able to
support themselves, or because there are barriers to obtaining benefits such as low levels of literacy.

12.     RESEARCH

The research was originally carried out to support the chapter written for the Supporting People Strategy
that will be published in 2005. South Norfolk Council set up a working party that included professionals
working with Travellers in order to start collating information regarding Gypsies and Travellers. This
group consisted of the Norfolk Traveller Liaison Officer, Traveller Education, Traveller Health and an
officer from South Norfolk Council.

The initial meeting considered the lack of available information with regard to not only how many
Travellers there are in Norfolk other than that known from the twice yearly caravan count, but also any
comprehensive inclusion of Travellers‟ views. It was decided that a survey of Gypsies and Travellers
would be carried out. Gypsies and Travellers were surveyed face-to-face in order to gauge opinion as to
the services and challenges that are faced by them. Face-to-face interviewing helped those with low
levels of literacy and helped to clarify any of the questions or answers. Consultation was also sought from
Gypsies and Travellers with regard to the wording of the questionnaires. The surveys were carried out
over a period of seven months, the results of which can be obtained through South Norfolk District
Council. Where Gypsies and Travellers raised issues regarding services, these have been included where
possible within the Action Plan.


Local Authority authorised sites - There are five authorised sites in Norfolk

Location             Owned                 Managed                 Warden/Site         No. of pitches

Gapton Hall, Great   Council               Leased to a Traveller   Site Manager        19
Milecross, Norwich   Norwich City          Leased by County        Managed by NPS on   18 at present
                     Council               Council (P&T)           behalf of P&T
Roundwell,           South Norfolk         Norfolk County          Sublet to Warden    17 (including 1
Costessey            Council               Council                                     warden pitch)
Saddlebow Rd,        County Council        King‟s Lynn & West      Site Manager        27 (including 1
King‟s Lynn                                Norfolk B.C. New                            warden pitch)
                                           ownership as of
                                           March 2005 TBC
Splashes, Castle     County Council        Breckland District      Site Manager        23 (including 1
Acre                                       Council                                     warden pitch)
Based on each pitch providing two spaces for caravans this equates to 105 caravans being accommodated.
On average each caravan can accommodate 4 people thus equating to 420 Travellers. At present North
Norfolk District Council and Broadland District Council do not have any authorised sites. All those
interviewed in the survey liked the sites although it was felt on some sites there needed to be better
facilities for bathing.

The survey identified that 26 Travellers would like to use authorised sites, but not large council run sites
such as those listed above. Preferences given by Travellers were for small, rural sites. 21 of 26 had
experiences of eviction and some Travellers had been moved on as many as 25-30 times a year.
Preferences for such sites were given as: South Norfolk, North Norfolk, East Anglia, Swaffham and
Suffolk. It should be noted, however, that rural sites would still need to be near local amenities.

Private Authorised Sites
There are fewer than 60 private sites owned by Travellers in Norfolk. Planning permission on these sites
gives permission for approximately 2-3 trailers to be sited on land on a permanent basis, although
sometimes limited to a restricted number of years. Planning permission is often difficult to obtain, and
some Travellers purchase land prior to obtaining planning permission, and then their applications are
turned down. There are private sites in South Norfolk, King‟s Lynn and Breckland District Council areas.
Large areas of Norfolk have been identified as being of importance with regard to nature conservation,
and along with the need for providing affordable housing, there is stiff competition for land in our area.

Action Plan Target 7 – LAs to monitor the number of privately owned sites.

Roadside Stopping Places
There are currently seven stopping places including one on the A140 Ipswich to Norwich road. Services
such as Portaloos and waste collection can be requested through the Travellers‟ Liaison Officer. This
particular site is extremely successful and has proved that short stay stopping places, sites where
Travellers would like them and where they will not interfere with others or harm the environment can
work well.
From the research it emerged that ten Travellers used roadside stopping places. Nine out of the ten felt
that there were not enough roadside stopping places and would like to see more sites available on the
following roadsides: A140, A11, A47, A143 and A149.

Action Plan Target 8 – The Traveller Liaison Group will ensure that Planners are represented at
meetings in order to progress site identification and creation further.


It is not always the case that Travellers will want to live in houses. Many Travellers wish to continue as
nomads in a pattern of travelling that they have been accustomed to and some for many years. Some
Travellers may wish to travel and stay on the roadside or they may wish to spend several weeks or even
months in one place. Some Travellers have indicated that they wish to have a more settled life without
the fear of eviction and being moved on and would like to base themselves on managed sites. Other
Travellers wish to be based on authorised sites, but in rural areas. Some Travellers wish to live in
permanent housing. It is important therefore that within this Strategy we investigate all routes into
accommodation for Travellers.

What is apparent is that local authorities do not offer choice regarding types of accommodation, as only
brick built housing is available. The difficulty with providing other types of accommodation, such as
caravans, is that these can be moved out of a local authority area, and therefore a local authority would
have difficulty in justifying such a use of its budget. It would also be pointless to provide caravans
without being able to provide the type of sites that Travellers would wish to be based on. One solution in
order to provide the choice of accommodation that Travellers could have access to, would be to provide
static caravans on sites, although the types of sites that Travellers would wish to live on would require
specific planning approval for long term usage, together with the provision of services such as water,
bathing facilities, washing facilities and electricity.

Access to renting authorised pitches owned either by the County Council or local authorities

Site wardens generally allocate pitches to Gypsies and Travellers on authorised sites. Authorised sites,
such as the Roundwell, have a waiting list that is managed by the warden. Although any successful
application for a pitch may have a degree of need included, it will be the warden that determines who will
be accepted onto the site. Because of the closeness of the community, preference will be given to the
families of existing licensees (now Tenancy Agreements) or those that are already known to the site
community. There is the possibility that this could discriminate against some Travellers who do not know
others on the site and/or have no relatives on these sites.

The Saddlebow site in King‟s Lynn has a waiting list that is held by the Council. This is generally held on
a first come, first served basis and applicants require satisfactory references from two other sites on which
they have resided.
General information with regard to renting a pitch on an authorised site:
        Travellers will often enquire about the possibility of a pitch before they may require it
        A Traveller will have a licence rather than a tenancy agreement
        A Traveller will either own or rent their trailer
        A Traveller who does rent a trailer can receive Housing Benefit, for not only the cost of the ground
         rent, but also the cost of renting the trailer
        Renting a trailer is usually through a private rental company
        Renting such accommodation is currently not available through any of the local authorities
        Travellers will often have to pay a deposit for their pitch prior to residence
        Should a Traveller wish to continue to travel over a few months, they need to ensure that Housing
         Benefit will pay in their absence. The Traveller should ensure that they are not claiming in two

On some sites, where Travellers wish to use a pitch occasionally, it is usually up to the site warden to
inform the applicant as to when a pitch will be available.

Access to renting authorised privately owned pitches

The majority of privately owned sites are family owned. In general these are small plots of land that have
planning permission for 2-3 trailers per site. Permission to rent a pitch is left to the discretion of the
landowner. There are currently approximately 57 sites in Norfolk in the following locations:

2 in South Norfolk;
5 in Breckland;
50 in King‟s Lynn.

Access into Council or Registered Social Landlord (RSL) accommodation

South Norfolk, Norwich City, North Norfolk, Great Yarmouth and King‟s Lynn and Broadland all have a
Common Housing Register (CHR), only Breckland District Council does not have a CHR. Breckland,
Broadland and South Norfolk councils have transferred their stock and all properties are let through
Registered Social Landlords (RSLs) that now own the properties. Even though Broadland and South
Norfolk Councils have transferred their housing stock, the housing registers remain with the Councils.

Travellers are able to apply for social housing on an equal basis to all other applicants. However, many
Gypsies and Travellers who are looking for settled housing, encounter considerable delays, and many of
them feel disadvantaged by housing allocation policies. All applications for housing are dealt with on an
equal basis, so any person who wishes to live in social housing will be dealt with on their individual
circumstances. All applicants on the waiting list are given points depending on their circumstances.
Travellers may be given additional points because an applicant‟s trailer is in a poor condition or the
applicant has a health condition. However, this is no different from a person living in a house that is in
poor condition or who has a health condition.

Great Yarmouth Borough Council has already adopted a choice-based lettings policy, and other local
authorities are planning to adopt similar policies. Most choice based lettings schemes offer applicants the
right to choose where they live by „bidding‟ for the property of their choice. Applicants are assessed and
in many cases banded into high, medium and low priority need. Properties are advertised via local press,
notice boards and the Internet. Interested parties can bid for the advertised properties and the applicant
that has waited the longest time would be the most likely recipient of the offer. Travellers will be able to
apply for housing in the same way as the settled community should a choice based lettings policy be
adopted. In the CRE Gypsy and Traveller Strategy they note that the “best option for many Gypsies and
Travellers would be some kind of settled housing, which allows the extended family to live together in
close proximity to others in the community, for example „group housing‟, where small enclaves of houses
are built around shared facilities….. These options are not available at present.”

In terms of homelessness status, a person living in a moveable structure is seen as being homeless if they
have nowhere legally they can site and reside their trailer/caravan etc. Consideration will be given when:
    1. The Traveller applies for homelessness status because of eviction.
    2. The Traveller is living on an unauthorized site and is in fear of being evicted.
    3. The Traveller is living on an unauthorized site and their living accommodation is in a poor state of

Although it would seem that Travellers have the same opportunities to apply for accommodation as
anyone else, when looking at the research that has been carried out it is evident that Travellers move in
and out of rented accommodation frequently and this would suggest a „revolving door‟ situation. The
table below shows how many Gypsies and Travellers out of the 31 who responded to the Norfolk research
undertaken in October 2003, have lived in rented accommodation.

               Rented Accommodation and Revolving Door


             10                                                                      No

                    Permanent Housing      More than one Tenancy?

Some of the reasons that Travellers gave for their tenancies failing were:
     Not feeling part of/or being excluded from the community
     Filling in forms
      Not knowing how to pay rent
      Paying bills
      Not understanding where to get Benefits
      Poor household budgeting skills.
From the research evidenced, and from anecdotal evidence given by Traveller Education, it is known that
many Travellers have low levels of literacy. This means the completion of forms for example becomes
prohibitive to accessing services.

At present the forms that are available are in limited formats and may be regarded by Travellers as a
barrier to accessing accommodation.

Some local authorities have also considered the difficulties that sometimes arise when Travellers move
into permanent accommodation. These difficulties usually arise because of the lifestyles of Travellers or
the work that they carry out. This could include the breaking down of vehicles in order that the parts can
be sold, or landscaping (both types of hawking). Because of these difficulties that arise with neighbours,
it has been considered whether some properties within a local authorities stock, such as rural properties
with larger gardens may be more desirable for Travellers than urban properties with small gardens.
However, this has not proceeded because larger, rural accommodation does not often become available
and it could be perceived from others on waiting lists that Travellers are getting preferential treatment. It
could also be perceived as encouraging anti-social activity.

 The introduction by local authorities of choice based lettings systems will increase choice for many, not
only Travellers. Although applicants are still assessed and (in the majority of choice based lettings
models) put in bandings, properties are advertised via different mediums such as local press, Internet etc.
Interested parties can bid for the advertised properties. However, we need to ensure that when these
schemes are brought into play, consideration is given to those with low levels of literacy and those who do
not have access to the Internet, or who may be out of the area travelling. Local authorities also need to
ensure that when advertising properties, those interested know in which newspapers to look. Should the
bid to Supporting People for one advocacy worker and one outreach worker be successful, this is an area
where local authorities can have a direct link to Travellers (please see a more detailed proposal for these
posts under Supporting People). At present there are no such workers in Norfolk that work directly or
specifically with Travellers with regard to housing or housing support requirements.

Action Plan Target 9 - A working group will be set-up in order to look at ways to improve access
into services for those with low levels of literacy.
Action Plan Target 10 - Instigate improved monitoring of Gypsies and Travellers in order to
identify Ethnicity of Gypsies and Travellers especially when accessing housing and agency support,
when amending their current housing application forms they will look to include Gypsies and
Travellers in their ethnicity sections. Local authorities should ensure when setting their models for
choice based lettings that they consider the needs of those with low levels of literacy and those who
do not have access to the internet.


Supporting People is a government arrangement for administering subsidy for housing support. The
Administering Authority for Norfolk is Norfolk County Council. Its Commissioning Body comprises
officers from all local authorities across Norfolk, the Health Service and the Probation Service.

In order that the Office of the Deputy Prime Minister can prioritise spending, each Administering
Authority has to submit a strategy. A Shadow Strategy was published in October 2002 and the strategy
was the first to be published by Norfolk. The Office of the Deputy Prime Minister (ODPM) gave an
assessment of the Strategy and this was graded as good. A full strategy will be produced in November

However, the ODPM‟s assessment made reference to the fact that Travellers had not been categorised as
an individual client group, but had been included in the chapter regarding Black and Minority Ethnic

Each local authority in Norfolk had contributed to the Shadow Supporting Strategy by leading on one or
two client groups and ultimately writing a chapter within the Strategy for the whole County. Each chapter
included background information, links to national, regional and local strategies/policies, a needs profile,
a supply profile regarding housing support and any pipeline or future bidding requirements. The Norfolk
Administering Authority asked South Norfolk Council to write the client chapter on Travellers.

The research that was carried out to indicate the gaps and service provision for Travellers to be used for
the Support People Strategy directly led to this strategy. The research indicated that there was a real need
for housing support for Travellers, particularly in rural areas and a request for subsidy for one advocacy
worker and one outreach worker has been submitted to Supporting People for consideration. Two
Traveller sites are currently receiving Supporting People subsidy.

Action Plan Target 11 – The need for one advocacy worker and one outreach worker that will help
Travellers on unauthorised sites, particularly in rural areas, is a priority request to Supporting
People. South Norfolk Council with Ormiston Children‟s and Families Trust will continue to
progress this request, along with setting up a specific support agency for this client group.


Government advice to local authorities is to avoid unnecessary evictions of Travellers and to tolerate
unauthorised sites for short durations where there are no public health problems, anti-social behaviour
and/or criminal activity associated with the encampment.

Trespass is not a criminal offence, and it is for the landowner (private or public) to decide when and
whether to take action to have people evicted through court action. The court will only grant the order, if
it thinks it lawful to do so. The court will determine the date the eviction order becomes effective, this
may be immediately or may be delayed.

Duties and guidance that local authorities should consider are:

Toleration Policy - Circular 18/94 makes clear that encampments must be „tolerated‟ while needs
assessments are carried out. Case law has emphasised this. Otherwise toleration will be dependent upon
the circumstances of each individual encampment.
Circular 1/94 Gypsy Sites and Planning states that it is important for local planning authorities to make
adequate Gypsy site provision in their development plans through the appropriate use of locations and/or
criteria based policies. Local plans should, wherever possible, identify locations suitable for Gypsy sites,
whether local authority or private. Where this is not possible, they should set out clear, realistic criteria
for suitable locations, as a basis for site provision policies.
The Refuse Disposal (Amenity) Act, 1995 - This Act is intended to regulate the dumping of rubbish and
unwanted property.
1990 Environmental Protection Act, Noise Act 1996 – gives the right to seize equipment during night

Although Housing Departments of local authorities are involved with Travellers, other departments such
as Environmental Health and Planning are also service providers.


Planning is concerned with the way places work, including the use of land, and most changes of use
including change to a caravan site require planning permission. Some developments relating to caravan
sites does not require express planning permission where it falls within part 5 of Schedule 2 of the Town
& Country Planning General (Permitted Development) Order, 1995. However the limits imposed through
this legislation in terms of the duration of occupancy of land, number of caravans and/or occupancy
restrictions mean that it is of very limited value. For most purposes therefore Traveller sites need to take
into account the planning system.

The planning system generally operates in a market situation, with the use to which land is actually put
being determined by its commercial value within the constraints imposed by the planning system. Given
the particular circumstances of Traveller sites, with a transient population who may have a practical
interest in a piece of land for only a limited period, and in many cases the groups concerned may have
limited resources, market forces will do little to bring about Traveller sites. For this to happen therefore a
proactive stance by bodies with legal responsibilities for Travellers is likely to be a prerequisite.

Planning guidance includes a broad definition of Travellers without any reference to their racial origins,
but with a clear linkage to those who travel with an economic purpose. It does not therefore apply to
recreational Travellers. Separate guidance is also provided for travelling show people.

General guidance to local planning authorities is included in Circular 1/94, published by the then
Department of the Environment. This urges authorities to adopt a plan-led approach by including
appropriate policies in their Development Plans. It expresses a preference for site-specific allocation
policies, but acknowledges that criteria based policies may be used.

The Circular goes on to stress that sites should be identified and policies framed on the basis of up to date
information about the numbers of Travellers resorting to the area, and offers some guidance on selection
of sites. It suggests that the ideal location is outside existing settlements but close to them, so that
Travellers occupying the sites can have ready access to services such as schools, health care, shops etc. It
does however say that such sites should avoid encroachment into open countryside and avoid areas of
particular environmental sensitivity (areas of outstanding natural beauty, Sites of Special Scientific
Interest etc). The Circular also suggests avoiding greenbelt land, though it should be noted that there is no
green belt formally designated in Norfolk. As regards the type of sites that local authorities should
include in their examination, the Circular suggests vacant or surplus local authority land and, for sites
intended for use for a temporary period, sites awaiting development.

The Circular defines three kinds of site: transit, temporary and long term with increasing levels of
facilities to be provided.

Definition of Sites:

Transit (or short stay possibly roadside)
       Refuse collection point
       Access to drinking water
       Sewage disposal
       Drained/stable surface.

     Refuse collection point
     Convenient drinking water
     Sewage disposal
     Surfaced entrance
     Hardstanding for vans and vehicles.

Long Term
     Regular refuse collections
     Drinking water supply to each property
     Sewage disposal to each property
     Surfaced entrance and access road
     Hard-standing vans and vehicles & for additional vehicles
     Work spaces
     Domestic/drying area
     Play area
     Electricity
     Washing facilities
     Pitches demarcated
     Visitors‟ space.

Planning applications should be determined on land use grounds alone according to the Circular,
irrespective of who makes the application. The Circular also advises that suitable conditions can be
imposed in order to help make an application acceptable and suggest that these might include:

   Landscaping
   Identification of work areas
   Limiting duration of stay on transit sites
   Use of temporary planning consents – though the Circular takes a very cautious view of this approach.

It also makes the point that where matters cannot be covered by conditions it may be possible to use a
planning obligation under Section 106 of the Town & Country Planning Act 1990 (or an equivalent
agreement under successor legislation). Furthermore the Circular advises that in the case of private
applications these should not be refused solely on the grounds that sufficient provision exists – each site
has to be judged individually on its land use and planning merits.

Even if local planning authorities are successful in providing suitable sites, there may well be occasions
when unauthorised encampments arise. Generally, these will be dealt with under the Criminal Justice and
Pubic Order Act, 1994, except in those particular circumstances where the encampment takes place with
the agreement or acquiescence of the landowner. In these situations the planning enforcement procedures
may appropriately be used. The Circular advises that in these circumstances local planning authorities
should regard Travellers in the same manner as small business when considering possible enforcement
action. It also points out that the existence or absence of policies for Gypsy sites in development plans
could constitute a material consideration in matters of enforcement – therefore it is in the interests of local
planning authorities to make appropriate provision in the development plan to increase their prospects of
success in taking enforcement action against unacceptable sites. General advice to planning authorities on
enforcement is given in Planning Policy Guidance Note 18 that includes specific guidance on how small
businesses should be treated. While not immune from planning control, the guidance is that due account
needs to be taken of the risk of causing long term unemployment, and this should be taken into account by
planning authorities in considering whether action should be taken, the extent of any action needed to
remedy the breach of planning control and such matters as time periods for compliance.
It is recognised that the Circular refers to three main types of sites namely sites for settled occupation,
temporary stopping places and transit sites (roadside). Sites need to have regard to highway
considerations, be suitable for accommodation and business use (or separate sites for business use) and
have regard to potential for disturbance to neighbours from vehicle movement and on-site businesses.

What is needed is a plan led approach and this is one of the areas of work that could be developed. The
research gives evidence of the routes that Travellers use and the areas where Travellers would prefer to
use. The monitoring of the Protocol Checklist will give further information as to the types of land that are
being used, and indicate where landowners have been agreeable to Travellers setting up camps for short
periods of time. As a benchmark we would estimate that this would be a maximum period of 3 months.

Please refer to Action Plan Targets 2 and 3.

Environmental Health

Environmental Health Officers (EHOs) across Norfolk liaise closely with Travellers, the public, the
Police and agencies that are involved with Travellers.

Any District Council response to information about unauthorised encampments is often focused through
EHOs initially who have both an enforcement and advisory role.

EHOs‟ main aim is to ensure that any unauthorised encampments will not pose a health risk either to
Travellers or the local community. This could include ensuring that the environmental impact of such an
encampment is minimised and areas that may be hazardous are avoided. Such areas could include areas
of land that are contaminated, rubbish tips and polluted water.

EHOs are responsible for enforcing public health and nuisance legislation and respond to any complaints
with regard, for example, to noise nuisance or poor rubbish management. EHOs have a vast amount of
experience and many have found that some Travellers, such as New Age Travellers, are far likelier to be
complained about than traditional Travellers who travel in barrel top wagons (vardos) with their horses
(traditionally Gypsy cobs). With regard to rubbish EHOs will liaise, wherever possible, with Travellers to
ensure that rubbish is disposed of safely. Plastic bin bags are often provided and rubbish collection
arranged. The Traveller Liaison Officer can also provide portable toilets and skip facilities where
Travellers have permission to stay on land for a period of time. These arrangements are often agreed
through the Norfolk Protocol.

EHOs acknowledge that rubbish left by Travellers is unacceptable. However, the local community also
dumping their rubbish often exacerbates this. However, the public perception is that Travellers do not pay
Council Tax and should therefore not benefit from local services.

Travellers have moved around in Norfolk for hundreds of years and it is only over the last 20-30 years that
rubbish nuisance has become a problem. This is often a direct result of the types of businesses carried out
by Travellers and the constant requirement to move-on. It is a matter of education, providing sufficient
facilities and communications with local people and Travellers that will improve the current situation.

The Chartered Institute of Environmental Health has campaigned for a number of years with regard to the
concern they have of environmental health problems associated with unplanned Traveller and Gypsy
encampments. They have campaigned for the restoration of a duty on local authorities to provide
adequate site provision.

Action Plan Target 12 –Each District Council, the waste collection authorities, to develop a “fast
response” to unauthorised encampments to ensure that a quick response is made regarding waste
disposal, e.g. mini skips, refuse sacks and recycling facilities.
Short stay stopping places may require a longer term provision of a skip.
Regular collection of the waste is essential as is a swift clear up of vacated sites to remove nuisances
and to prevent opportunistic littering by the general public.
Provision of temporary toilets will be considered in sensitive locations.


Improving health and reducing inequalities is now a major objective of the health services. Recent
research on the health of Gypsies and Travellers has indicated that their health status may be worse than
that experienced by the lowest socio-economic groups of the general national population. The experience
of health workers with Travellers in Norfolk has highlighted problems in accessing health care for
Traveller families as a particular cause for concern.

Health Needs
Travellers should have access to the same range of health and social services as the rest of the population.
These services include advice and support concerning:

      Contraception
      Care of mother and new-born baby
      Childhood immunisations/minor illnesses/development
      Adult illnesses/accidents
      Referrals to GPs and dentists
      Referrals to hospital departments
      Paramedical services e.g. physiotherapy, chiropody
      Welfare services, e.g. DSS, Housing, Legal Services.

Although there is very little validated health research, what is available suggests that of all ethnic minority
groups, Travellers suffer the highest infant mortality rates and the lowest life expectancy rates. A recent
study in Sheffield (Van Cleemput and Parry 2001) suggested that the health status of Travellers could be
worse than that experienced by the lowest socio-economic classes living in an urban deprived area.

A related study in Sheffield has discovered significantly higher incidence of anxiety and depression
amongst both Traveller men and women. (Appleton 2003 unpublished thesis)

The recent enquiry into maternal deaths (RCOG 2002) found an over-representation of Traveller women

Local observation has identified high incidence of asthma, accidents, dental problems, minor illnesses,
mental health and self-esteem issues, and a high proportion of smokers among the Travelling community
visiting Mile Cross site over a two-year period.

Factors that can contribute to these health experiences of Travellers:

Difficulty in accessing health care

Travellers can form very good relationships with health care providers and some travel many miles to
consult “their Doctor” or visit a hospital where a good service has been provided to them in the past.
However existing research and observations of local as well as national health workers who work with
Travellers highlight problems of access to health care, particularly primary care as one of the fundamental
reasons for poor health and low uptake of preventive health measures.

The problems encountered by Travellers when trying to use medical services include:
        GP surgeries reluctant to register and/or see Travellers as they have no permanent address.
        Many Travellers have to use emergency services that results in:
              - Criticism over inappropriate attendance
              - No consistency of care
        Health service bureaucracy over postal addresses, contact addresses for further appointments,
           system relies on dates of birth, details of previous health history which may not be available
        Illiteracy makes completion of forms giving dates of birth, reading signs and appointment
           letters impossible.
        Health promotion material is written

Adverse Environmental conditions

Conditions where Travellers often have to live are also detrimental to health. Sites are often located near
busy roads, near rubbish tips or on industrial sites. Basic amenities such as water, electricity or waste
collection services are often not available. Sites can also be near to unfenced water or derelict buildings
and therefore there are often no safe play areas for children. These conditions can be found in official as
well as unofficial sites.

Health services for Travellers in Norfolk

There is no specialist Traveller health service in Norfolk. A special interest group of generalist health
workers, mainly health visitors who have a personal interest in working with Travellers have developed a
strategy for their work aimed at improving the services offered to Travellers and thereby their health
experience. There is at least one health visitor in each of the Primary Care Trusts (PCT) in Norfolk who
has a special interest in Travellers as part of their workload. Norwich PCT currently funds a specialist
health visitor for 8 hours a week to work with Travellers in their area. City Reach is a personal medical
services pilot aimed at providing primary care to Travellers in the city who have difficulty accessing
regular care. Great Yarmouth funds a health visitor to give dedicated time to Travellers. A Community
Paediatrician, Dr Bethapudy also takes a special interest in Travellers and will provide outreach medical
care to families when and where it may be needed in the County.

As a result of the work of the special interest group a Traveller Project Worker was employed by Norwich
Primary Care Trust and funded by charitable funds. The project was funded for 22.5 hours per week for
18 months and commenced September 2001. The remit of the Traveller Project Worker was to contribute
to, re-examine and update the Norfolk Traveller Health Strategy that had been written in 1994. The
Traveller Project Worker identified that the largest ethnic minority in Norfolk is Travellers (now second
largest after the Portuguese community), little research in terms of Traveller Health had been undertaken,
but anecdotal evidence suggested that Travellers experience worse health outcomes than the general
population. Travellers in Norfolk became part of a national study looking at the health status of Travellers
and the results of this study should be available in January 2004. The Traveller Project also identified that
Travellers had difficulty accessing health services in Norfolk, not only because of low levels of literacy,
but also because of prejudice and lack of appreciation of Travellers‟ health needs amongst health workers.

The Travellers Project post was short term funded and not continued because of lack of funds but a need
was identified for a specialist health worker with a greater level of responsibility and expertise about
Travellers. This worker would be able to advise policy makers and service developers and work closely
with other service providers in both Norfolk and with cross boundary authorities. This will ensure the
sharing of good practice and services.

Action Plan Target 13 – Health visitors will work with the Health Service to improve the health
status of Gypsies and Travellers.
Action Plan Target 14 – Support the Strategy of the Norfolk Travellers Special Interest Group
(Norfolk Traveller Health Strategy.
Action Plan Target 15 – Traveller health will consider and implement recommendations from the
Dpt of Health research regarding the status of Gypsy and Traveller Health once the results have
been published where possible.
Action Plan Target 16 – Traveller Health will support and advise new site location with regard to
health issues linking into Action Plan Targets 2 and 3.


Social Services in Norfolk provide a wide range of services both for adults and for children and their
families from a number of locations. Social Services also fund voluntary work such as Sure Start. There
is equal access and Travellers are accepted in the same way as the settled community. Since October
2003 Social Services have introduced one telephone number in order to access all services (0844 800
8014). This number will enable those requiring all types of social services to contact Social Services 365
days a year, 24 hours a day.

This Department is not a universal service provider, but a service that responds to requests from:
 Professional colleagues
 Individuals in need of a service
 Members of the public, e.g. relatives/neighbours.

The Service:
1. Assesses people with social care needs
2. Provides social care support to meet the needs of:
 People with mental health difficulties
 People with learning difficulties
 People who require help with drug or alcohol misuse
 Older people
 People that have a physical disability
 Children and their families.

Social Services can help Travellers access services such as -
 Occupational Therapy - help with disability aids and access to Disabled Facilities Grants
 Advice with regard to the welfare of children

(TBC) Action Plan Target 17 – Social Services would like to work with other agencies working with
Travellers in order to look at the needs of older Travellers. Social Services are particularly
interested to see whether older Travellers are accessing services they may need such as Aids and
Adaptations and home care.


Each Local Education Authority (LEA) in England and Wales has the responsibility to make appropriate
educational provision for all children of statutory school age that live in, or come into, the Authority.
This duty therefore encompasses Traveller children.        Norfolk LEA makes provision for Traveller
children, as for any other child, through mainstream schooling unless the child has special education
needs or needs that can only be met elsewhere.

Norfolk‟s Traveller Education Service (TES) is one of the Norfolk Education Advisory Services. The
Service has been funded by the Department for Education and Skills (DfES) since 1984 to support the
additional particular needs of Traveller pupils in relation to access, attendance, and achievement, and to
work in an advisory capacity in order to enable schools to meet the educational needs of Traveller pupils.
The overall aim is for Travellers to see themselves as successful learners within a wider society, with a
range of life opportunities and life choices.

One of the questions in a national DfES consultation paper „Aiming High: Raising the Attainment of
minority ethnic pupils‟ (Spring 2003) asked what specific action the Department should take to minimise
the negative effect of high levels of enforced mobility. Slightly more than half of respondents were of the
view that housing issues, including the availability of Gypsy/Traveller sites, were the main factor for
many families. Norfolk‟s experience would endorse this. Although the Traveller Education Service is in
contact with approximately 600 Traveller children of pre-school and school age in any one month, only
about half that number will be able to access a pre-school/school place during their time in Norfolk;
mobility and lack of site provision, coupled with a lack of school places, are main factors in this.

In addition to having ten Advisory Teachers and five Learning Support Assistants, the Traveller
Education Service has two specialist Access and Attendance Officers, whose main job is to make the
initial contact with families, ascertain the educational needs regarding placement, assist with admission
and make appropriate provision to facilitate regular attendance.

Ten children arrived on a site in the East of the county, requesting school places. The local Middle School
was able to take five of them, the other five being of First School age. Both the Head and Deputy of the
local First School were absent with long-term sickness and the staff were reluctant to admit the children
as the school was already under a great deal of pressure. Through careful negotiation, supported by the
LEA admissions department and an Education Officer, the TES fieldworker and advisory support teacher
were able to secure the slow integration of the pupils into the First School until a County Headteacher
arrived at the beginning of the following term.

Seven Traveller children were encamped on an unofficial site. All the children had school places and
were attending regularly. A protocol meeting was called to assess the Travellers‟ needs, and as a result it
was agreed that the families should be allowed to remain on the site until the end of term, so that the
children‟s education was not unnecessarily interrupted.

The TES has seen considerable development in Traveller families‟ access to Early Years provision during
the past four years, and would like to see this continue, along with development in Adult Education with
further provision for basic skills for Travellers.

Although many schools are providing a positive and inclusive education for Traveller pupils, there remain
a few cases where the attempt to avoid addressing the particular needs of Travellers amounts to cultural
blindness that conflicts with policies on equal opportunities. The Office for Standards in Education
(Ofsted) draws attention to the responsibilities of a local authority to „eliminate contradictions between
their written policies on inclusion and race equality and their practice in dealing with temporary
encampments of Traveller families.‟7

      Suggestions for further reading:
      · „Aiming High: Raising the Achievement of Gypsy Traveller Pupils‟ DfES June 2003
      · „Provision and support for Traveller pupils‟. Ofsted December 2003

    „Provision and support for Traveller pupils‟. Ofsted December 2003
Action Plan Target 18 – To increase attendance by 3% over the 2003-4 baseline of all Travellers
receiving TES support, whether teaching, social and emotional, or attendance support. We will
maintain and develop incentive schemes, in conjunction with schools and/or business organisations,
in order to encourage and reward good attendance of Traveller pupils. We aim to research the
negative effects of unnecessary and enforced mobility on the attainment of Traveller pupils
(Education Service Priority 4 – Access and Entitlement).
Action Plan Target 19 - We will make a positive contribution to policies, procedures and practices
within the County on the management and social inclusion of Travellers.
Action Plan Target 20 - To assess the impact of short stay stopping places on the availability of
school places in Norfolk, and where required make appropriate provision.
Action Plan Target 21 - To take positive action to make the general public, Travellers and elected
members aware of NCC policies and practices towards Travellers. (Education Service Priority 8:


Ormiston Children‟s and Families Trust Traveller Initiative

Ormiston is a children's rights organisation, providing services and promoting issues that affect children
and young people from disadvantaged communities. This means working extensively with families as
well as children and young people themselves throughout the Eastern region.

The Cambridgeshire Travellers Initiative, a project managed by the Ormiston Children and Families
Trust, has been working with the Travelling communities of Cambridgeshire for over three years.

Three areas have been the primary focus: research with young people and their families, an Outreach
Team, which includes a dedicated Young People‟s Worker and an Advocacy project aimed at ensuring
members of Travelling communities are able to secure their rights and navigate access to services.

The project has also undertaken a variety of small pieces of specific project work, including delivering
sure start funded projects to children and families and specific work around drugs and the Travelling

A variety of publications detailing the work are available including;
 Travellers listen to Travellers - A report to document the development of a drugs information project by
                             and for the Cambridgeshire Travelling Community

Prejudice and Pride – A study into the views of young people from the Travelling communities

Travellers Voices – documenting the annual conference hosted by the project celebrating achievements of
the local Travelling communities.

Copies of all publications are available from

Please refer to Action Plan Target 11.

Shelter Norfolk Housing Aid Centre

Shelter Housing Aid Centre provides help and advice directly to people with housing problems across
Norfolk and parts of Cambridgeshire. The Centre is one of Shelter‟s national network of housing aid
centres. We have been awarded a Community Legal Services Specialist Help Provider Quality Mark and
funding from the Legal Services Commission. We have also received funding from donations and other

Shelter provides free, confidential, independent specialist housing advice on a wide range of housing
issues such as:
     Homelessness
     Housing options
     Repossessions and evictions
     Rent or mortgage arrears
     Housing benefit
     Landlord/tenant disputes
     Tenancy agreements
     Disrepair and housing conditions
     Illegal eviction and harassment
     Housing rights and relationship breakdown
     Any other housing-related problems

We offer advice to anyone regardless of the type of accommodation they are living in.

People who need housing advice may contact the centre either via telephone, drop in sessions or outreach
sessions. The Shelter caseworker will discuss options and offer appropriate advice to try and help resolve
any problems.

In some cases the caseworker may refer the case to a Shelter solicitor employed at Shelter based at the
Norfolk centre, if for example the case involves court representation.

CONTACT Norwich and District Mind

Mind is a charity that works for a better life for everyone with experience of mental distress. One of the
ways this is done is by promoting inclusion through challenging discrimination. Another important aspect
of the work is to inspire the development of quality services, which reflect expressed need and diversity.

Contact, a project recently established by Norwich Mind, provides an open access, holistic mental well
being service. It offers advice and information, emotional support, sign posting, stress management and a
range of complementary therapies. These are currently, Reflexology, Reiki and Indian Head Massage.

We meet people from all walks of life, dealing with various mental health issues. These can range from
stress or depression to severe and enduring mental health problems. Those that we treat are gaining much
benefit from our input and regular sessions of complementary therapies. They report reduced symptoms of
stress, an increased sense of well-being and more motivation to make changes in their lives.

At the moment we work more by linking in with established groups in their own premises rather than with
individuals, while we try to evaluate what the gaps in provision are and how we can best deliver our
service. This process will be helped by the planned purchase of a mobile caravan to use as a therapy
room, which will also give us more flexibility in rural locations.

We are actively seeking to take our service to areas with limited mental health support provision and
encourage approaches from those in isolated rural areas. We also have funding to work with black and
minority ethnic groups, including all sectors of the Travelling community. Our aim is to address their
mental health needs in a way that is sensitive to cultural diversity. We welcome approaches from the
Travelling communities or their representatives.

Action Plan Target 22 – We will be liaising with all those currently working with Gypsies and
Travellers in order that we can approach Travelling communities that may benefit from our
services where needed.

Julian Housing Support

Julian Housing Support (JHS) works throughout Norfolk working with people who have experienced
mental health problems. JHS helps people find appropriate accommodation, then work with them to
ensure that the tenancy is sustainable. JHS also provides sheltered and transitional accommodation.

Most referrals come from Community Mental Health teams, whom Travellers can access via a GP.
Housing officers, including homelessness officers can also refer to JHS.

JHS also provides a hospital housing link work service that addresses housing issues of acute ward
hospital inpatients.

We will continue to train our staff in issues relating to respecting diversity and have worked with
individuals with a history of travelling. We will continue, wherever possible, to come up with creative
solutions to their housing needs, such as lobbying on their behalf for re-housing in low-density areas.
This has included finding a plot for a caravan.

Action Plan Target 23 – JHS acknowledge that there may be cases where Travellers who have not
applied for housing and where they are not registered with GPs may not be able to access our
services. However, by being part of this Strategy we will be able to highlight this to other agencies
such as those working with Travellers with regard to health and also Social Services. Because of
our involvement in this Strategy we have ensured that Gypsies and Travellers are included in the
Norfolk Mental Health Strategy.

Young Travellers Project (Breckland and South Norfolk areas)

South Norfolk area - The Young Travellers project provides an advocacy service for young people and
their families. The aim of the project is to help young Travellers between the ages of 11-25, whether
nomadic, based on authorised sites or living in permanent housing. The project operates in South
Norfolk, Broadland and Norwich. The project had one field worker who works for 26 hours per week and
this equates as follows: Norwich (12 hours), South Norfolk (8 hours) and Broadland (approximately 6

It is a challenge to engage with young Travellers and therefore it has been an important part of the project
to interact with the parents of young people – this has improved the take-up of the services being offered.
These services include:

      Help with the Driving Theory Test
      Young females with children
      Supporting Travellers in gaining access to support services

      Access into mainstream training opportunities
      Access into the Personal Health Life Skills project.

The majority of Travellers that have been engaged with have been based either on authorised sites or have
moved into permanent housing. The greatest area of need has been from traditional Travellers, rather than
new Travellers. Those working on this project with Gypsies and Travellers say that in their experience
traditional Travellers are less aware of services that could provide valuable help and support.

Action Plan Target 24 - The Young Traveller Project in South Norfolk is looking to continue to
engage with this hard to reach group and will develop its services around the needs of its client
base. The project is, however, looking to link in to as many agencies and organisations in order to
develop its network.

Breckland area – The project provides services for 6 young people between the ages of 11-17 in the
Breckland District Council area. The services that are currently being provided are:

      Supporting Travellers in gaining access to support services
      Access into mainstream training opportunities
      Access into the Personal Health Life Skills project.
      Aiming to increase life aspirations, social skills and exploring cultural diversity.
      Experiencing activities that may not always be accessible for this client group.

Action Plan Target 25 – The Traveller Education Service and Youth Service look to identify young
Travellers who are:
    Underachieving in education
    Not currently in education
    Offending
    Encountering prejudice from the community in which they live.

There are similar youth projects in King‟s Lynn, Norwich, North Norfolk and Great Yarmouth.

Great Yarmouth Children & Families Project

The Great Yarmouth Children & Families Project supports children, young people 0-14 and their
families/carers by enabling them to become confident enough to help themselves. The Project operates
from our South Quay base, but offers outreach to other part of the Great Yarmouth Borough.

The Project offers a variety of support including

      After School Groups
      Support Groups
      Children‟s groups
      Structured play for young children (pre-school)
      School age children‟s groups
      Groups for adults
      Individual work with children and adults
      Drop-in sessions
      Holiday activities
      Home visits
      Information and mediation
      Family Support
      Social integration support

      Any family can access us at our project base at Ormiston Centre, 13/14 South Quay, Great
       Yarmouth. This can be by phone, referral or in person. Some of our work is geographically
       specific so if people live in a particular area we may not have the funding, this would apply to any
       family who contacted us. We value the experience of volunteers who support the work we offer.

GFS Platform Great Yarmouth: (Young Women‟s Project)

GFS Platform Great Yarmouth works with young women between the ages of 14 and 25 who are either
pregnant or who have children. It is a community project providing a one-stop shop for young families,
and offers opportunities to them that otherwise might not be available or be difficult to access. The
programme of activities is backed up by on-going support and personal encouragement, including help
with benefits, housing, life skills and advocacy. GFS Platform Great Yarmouth currently offers:
    Antenatal/parent craft classes
    Postnatal support group
    Breastfeeding peer support
    Outreach support groups
    A shared housing project
    Resettlement work
    A varied programme of formal and informal education opportunities.
    A Sexual Health project working with local schools
    Pregnancy testing and contraceptive advice
    A nursery with 38 places for children under 5.

Action Plan Target 26 - GFS values diversity and is committed to increasing the numbers of young
women from minority groups such as Travellers accessing the service.

Mile Cross Traveller Site (including City Reach)

The Milecross Traveller‟s site project provides an after school and holiday club offering a variety of
recreational and skill-enhancing activities 3 afternoons a week for the children living on the site in a
purpose built Portakabin. Two project workers employed by the Family Welfare Association (FWA), a
national charity, deliver the activities and the project is funded by the Norfolk Children‟s Fund.

The project works in partnership and has a multi-agency steering group. The City Reach health team,
consisting of a GP, Health Visitor and nurse use the project office on a weekly basis to assist the
community with their health needs. Traveller Education staff work with the local schools and the
community to facilitate and support children in accessing education. Sure Start staff, with Traveller
Education staff, provides weekly session alongside the club for children under 5. Norfolk Property
Services has been active in its support of the project and in the planning of the refurbishment of the site.
They also control the general upkeep of the general maintenance of the site and its resources.

The project workers offer some information, support and advocacy when required to the Travelling
families on site and help them to access other services when needed. Families are encouraged to be
involved in the club and some family activities are also provided.

The project and partnership agencies offer the Travelling community on the Milecross site the opportunity

to access services without fear of prejudice or discrimination. The funding of the project will be
substantially reduced from April 2005 so the services the project provides will have to be reviewed and
adjusted to meet the funding cut.

Norfolk and Norwich Race Equality Council (NNREC)

NNREC is a locally based charity with the following aims and objectives as set out in the Race Relations
(Amendment) Act 2000:
1.   To eliminate unlawful racial discrimination
2.   To promote equality of opportunity
3.   To promote good relations between persons of different racial groups.

We are autonomous and cover the entire county of Norfolk (over 2000 square miles!). NNREC works in
partnership with local, regional and national statutory and voluntary bodies to address issues of inequality
and discrimination.

NNREC can:
Facilitate and assist community based Black and Minority Ethnic groups to build capacity based on the
needs they have identified.
Provide free advice and information about racial discrimination and harassment, equal opportunities and
the promotion of good race relations.
Provide a lobbying voice on issues regarding diversity, anti-discrimination and community cohesion.

The Norfolk Drug and Alcohol Action Team (DAAT)

The Norfolk Drug and Alcohol Action Team (DAAT) commissioned The Guild, Norwich, to carry out a
needs assessment of Black and Minority Ethnic (BME) groups (inclusive of white minority ethnic groups,
Gypsies and Travellers, asylum seekers, refugees and migrant workers) in Norfolk with regard to
substance misuse.

The researchers identified Gypsies and Travellers as the second largest minority group in Norfolk
(Portuguese people being the largest minority ethnic group) and their report recommends that outreach
services with Gypsy and Traveller communities should be developed along the lines of work being
undertaken in neighbouring counties (for example, Cambridgeshire). Links with the Travelling
communities with regard to drug education, peer educator initiatives and improved access to services will
be part of the DAAT BME Action Plan.

In the future we are planning to carry out a needs assessment for women, people with disabilities and
lesbian, gay, bisexual and transsexual men and women. The results of the needs assessments will feed
into a countrywide diversity strategy for the Norfolk DAAT. In addition to this the DAAT are
commissioning diversity training for front line workers and managers of drug and alcohol services across

Action Plan Target 27 – Norfolk Drug and Alcohol Action Team (DAAT), as part of this Strategy,
are now aware of other organisations and agencies working with Travellers. We will ensure that
any providers, commissioned to carry out research into Travellers on our behalf, contact these
agencies, and that their methodology is appropriate for gathering meaningful data with regard to

Great Yarmouth Sure Start

Since the spring of 2000 Great Yarmouth Sure Start has been developing services for families with a child
under four who live in the Nelson, Regent and Cobholm and Lichfield wards. Sure Start is a partnership
of agencies and through additional funding from the Sure Start programme agencies both in the voluntary
and statutory sectors have been able to deliver and developed their services where there have been gaps in

Sure Start has also developed its own services in the area of family support, education and training for
parents and early education and childcare for the under fours. Sure Start can also offer parents information
on all the family support services in the town and produces information for parents in the form of a

Sure Start can offer the following activities:
   1. A community based antenatal clinic at Peggotty Road Community centre in the South Denes.
   2. Parent and children‟s groups running three times a week in community settings.
   3. Two support group for mums with postnatal depression.
   4. A range of education courses for parents with childcare provided.
   5. Early education places in our Peggotty Road nursery, and in August we will be opening a new
       fifty-place nursery within our Children‟s Centre.
   6. Access to childcare for „children in need‟ from birth to three.
   7. A Toy Library service and activity sessions for children and parents.
   8. Access to Speech and Language Services.
   9. We have a specialist Health Visitor who provides a service for Gypsies and Travellers.


Gypsy Travellers: A Policing Strategy “Why don‟t you just move them on?” - Inspector Ian Taggart
LLB, Grampian Police

Protocol for Consideration of Unauthorised Encampments – The Norfolk Traveller Liaison Group

The Frankham Bond – National Romani Rights Association, Norfolk County Council and King‟s Lynn
and West Norfolk Borough Council

Managing Unauthorised Camping Guidance – Office of the Deputy Prime Minister May 2003

The Travelling People – Anthea Wormington, Sian Newman and Chris Lilly

Visions and Values: An Information Pack for Schools – Traveller Education Project, Hertford

Strategy for Managing Unauthorised Camping – Wealden District Council

Draft Gypsy and Traveller Strategy 2003 – Commission for Racial Equality

Cambridgeshire Traveller Review (1997) – Cambridgeshire County Council

Local Authority Gypsy/Traveller Sites in England (2003) – Office of the Deputy Prime Minister

The Education of Gypsy and Traveller Children (2004) - Christine O'Hanlon and Pat Holmes

Gypsies and Travellers – A Guide for Health Workers in Norfolk – National Health Service

Useful Websites - Patrin - Traveller Education Service - A Norfolk Romany – Defending the Heritage - Gypsy Romany Information - Friends, Families and Travellers - Office of the Deputy Prime Minister

www. - Information about Travellers and information about the Criminal
Justice Act etc. - The Norfolk Drug and Alcohol Action Team - Information with regard to Traveller Education, research reports etc.

Glossary of Terms

Centre for Urban and Regional Studies (CURS) - The Centre for Urban and Regional Studies (CURS), a
Department in the School of Public Policy at the University of Birmingham, is a leading international
centre for research and teaching in housing, regional and local economic development, urban policy and
regional and urban regeneration.

Commission for Racial Equality (CRE) – The Commission for Racial Equality is a publicly funded, non-
governmental body set up under the Race Relations Act 1976 to tackle racial discrimination and promote
racial equality.

Department of Environment, Transport and the Regions (DETR) – now known as the Office of the
Deputy Prime Minister, Department of the Environment, Food and Rural Affairs and the Department of

Education of Romanies and Travellers - Advisory Council for the Education of Romany and other
Travellers (ACERT). ACERT works with Gypsies and Travellers and concerned organisations towards
equal access for Gypsies and Travellers to safe and secure accommodation, education, health and other
community services.

New Age Travellers (NATs) – Travellers whose origins do not belong to any traditional travelling group.

Office of the Deputy Prime Minister (ODPM) – The Government department that deals with housing
laws, policies and finance. Used to be known as the Department of Transport, Local Government and the
Regions (DTLR).

Registered Social Landlord (RSL) – Another term for housing association. A non-profit making
organisation which provides homes either for people who cannot afford to buy their own at market value
or who need special types of housing, for example older people.

Supporting People (SP) – The programme offers vulnerable people the opportunity to improve their
quality of life by enabling them to live more independent lives in the community. The system of
planning, monitoring and funding for housing related support services and complements existing care

Traveller Education Service (TES) - Each Local Education Authority (LEA) in England and Wales has
the responsibility to make appropriate educational provision for all children of statutory school age that
live in or come into the Authority. This duty therefore encompasses Traveller children.

Traveller Liaison Group (TLG) - The TLG comprises representatives from the County Council, all local
authorities, the Traveller Education Service, other agencies working with Travellers and representatives
from the Gypsy and Traveller community. The Group meets three times a year.

Appendix 1

                                                                                                                                                       Appendix A
                             A Strategy for Gypsies and Travellers in Norfolk - Action Plan – 2005-8
Objective       Action        Target Date      Milestone/s ?    Lead Agency       Supporting       Resources          External        Relationship      Outcome &
                                                                                 Parties + Role    (Cash/Staff        Funding           to Other         Success
                                                                                                       etc)          Sources?          Strategies       Measure/s
   2        1–               2005-6            Recruitment      Norfolk Police   TLG              Norfolk Police   Police            Race             Improvement
            Strengthen                         of Minority                                                         Authority         Relations        in providing
            links with the                     Ethnic Liaison                                                                        (Amendment       assistance on
            Gypsy and                          Officer                                                                               Act 2000) and    issues
            Traveller                                                                                                                Community        affecting
            community;                                                                                                               Cohesion         minorities,
            Improve and                                                                                                              Objectives (8)   thus
            broaden the                                                                                                              – „Cross         strengthening
            way they can                                                                                                             Cutting Issues   the links
            access Police                                                                                                            and Multiple     between
            Services                                                                                                                 Needs‟           Community
                                                                                                                                                      Beat Officers
                                                                                                                                                      and resident
                                                                                                                                                      Gypsy and

   1        2 – LDFs to      Identify within   LA specific      LA and NCC       TLG              Within           Housing           Regional,        Reduction of
            identify sites   3 years           adoption of                                        existing LDF     Corporation       Sub-regional     evictions on
            from research    (2008)            LDFs                                               budgets          or LAs. If        and LA           unauthorised
            already          Create after                                                                          authorised        Housing          sites
            undertaken       three years                                                                           sites potential   Strategies.
            (to be linked    (2008-10)                                                                             funding need      Supporting
            with Action                                                                                            from              People
            13) and LA‟s                                                                                           Supporting        Strategy
            to impliment                                                                                           People
            adopted LDF
Objective       Action         Target Date       Milestone/s ?      Lead Agency    Supporting     Resources       External   Relationship to    Outcome &
                                                                                    Parties +     (Cash/Staff     Funding        Other            Success
                                                                                      Role             etc)      Sources?      Strategies        Measure/s
   1        3- Include         Within life of   As set out in       LA and NCC    TLG            Within         As above     As above          As above
            criteria based     Strategy         local                                            existing
            policies as part                    development                                      departmental
            of LDFs to                          schemes                                          budgets
            enable a
            approach to
            those seeking
            from private
            individuals or
            (to be linked
            with Action 13)

   1        4 – To improve     2005-6           Standardised        TLG           All Agencies   Within         n/a          Supporting        Improved
            the monitoring                      monitoring and                                   existing                    People,           monitoring will
            of unauthorized                     improved                                         NCC/LA                      Regional, Sub-    enable better
            sites and those                     monitoring of the                                budgets                     regional and      understanding
            additional                          checklists that                                                              LA housing        of the numbers
            people on                           are carried out                                                              and               of Gypsies and
            authorised                          as part of the                                                               homelessness      Travellers in
            sites                               Protocol process                                                             strategies.       Norfolk and
                                                                                                                             LDFs.             will highlight
                                                                                                                                               trends and
                                                                                                                                               gaps in
            5 – Improve                         Presentations to
   3        links with         2005-6           be carried out to   TLG           Local          As part of     n/a          Communities       Will emphasis
            communities                         parish councils                   authorities    existing                    Plan and          the benefits to
            concerning the                                                        and parish     budget                      Regional          communities
            Protocol                                                              councils                                   Social Strategy   of designating
            process                                                                                                                            SSPs

Objective       Action         Target Date   Milestone/s ?     Lead Agency      Supporting       Resources        External      Relationship to     Outcome &
                                                                               Parties + Role    (Cash/Staff      Funding            Other           Success
                                                                                                    etc)         Sources?         Strategies        Measure/s
  3-4       6 –Encourage       2006-7        Organise a        TLG             Local            NCC            n/a              Communities       Invitation to all
            greater                          Seminar                           authorities                                      Plan              sectors of the
            understanding                                                                                                                         community
            and                                                                                                                                   and media will
            participation                                                                                                                         create greater
            in Protocol                                                                                                                           understanding

   2        7 -LAs to          2005-6        TLG to define     TLG             LAs              n/a            n/a              LDFs,             As above
            monitor the                      parameters.                                                                        Regional, Sub-
            number of                        Each LA to                                                                         regional and
            privately                        undertake                                                                          Housing
            owned sites                      task (e.g.                                                                         Strategies.

  1&2       8–A                2005-6        TLG to send       TLG             LA Planning      n/a            n/a              As above          Good Practice
            representative                   out invitation                    Departments                                                        in exchange
            from LA                          to Chief                                                                                             of information.
            Planning Dpts                    Officers                                                                                             Improved
            to attend TLG                    Meeting                                                                                              communi-
                                                                                                                                                  cation and
                                                                                                                                                  increase in
                                                                                                                                                  site provision

   2        9 – Projects       2005-6        Introduction of   South Norfolk   TES, Basic       n/a            Dependent        LA Housing        Improvement
            to improve                       a pilot project   Council         Skills Agency                   upon specific    and               in the
            basic skills for                                                                                   project briefs   Homelessness      numbers of
            Gypsies and                                                                                                         strategies,       those with low
            Travellers that                                                                                                     Community         levels of
            therefore may                                                                                                       Plans,            literacy
            aid other                                                                                                           Regional          accessing
            member sof                                                                                                          Social            services
            our                                                                                                                 Strategy and
            community                                                                                                           communi-
            with low levels                                                                                                     cation
            of literacy                                                                                                         standards

Objective       Action         Target Date    Milestone/s ?     Lead Agency    Supporting     Resources        External    Relationship to     Outcome &
                                                                                Parties +     (Cash/Staff      Funding          Other            Success
                                                                                  Role           etc)         Sources?        Strategies        Measure/s
 1&2        10 – Guidance      2005-6        Standardised       TLG           Housing        n/a            n/a            Supporting        Improved
            to Housing                       monitoring and                   Providers                                    People,           monitoring will
            Providers on                     inclusion when                                                                Regional, Sub-    enable a better
            the monitoring                   introducing                                                                   regional and      understanding
            of Gypsies and                   choice based                                                                  LA Housing        of the numbers
            Travellers                       lettings systems                                                              and               of Gypsies and
            when                                                                                                           Homelessness      Travellers in
            accessing                                                                                                      Strategies,       Norfolk and
            social housing                                                                                                 LDFs. Linking     will highlight
                                                                                                                           Equalities and    trends and
                                                                                                                           Diversity         gaps in
                                                                                                                           Policies          services

2, 3 & 4    11 – The           2005-6        Successful bid     SNDC          Ormiston       n/a            Funding will   Regional          Improvement
            setting up of an                 for funding                      Childrens‟                    be sought      Social            to services for
            independent                                                       and Families                  from           Strategy,         Gypsies and
            agency to                                                         Trust, DAAT                   Supporting     Supporting        Travellers and
            advocate and                                                      and                           Agencies       People            possibly
            support                                                           Supporting                    and other      Strategy          between the
            Gypsies and                                                       People                        funding                          settled
            Travellers in                                                                                   providers                        community
            Norfolk                                                                                         e.g. Comic                       and the
                                                                                                            Relief                           Travelling
            12 – Review of
 2&3        provision of       2005-6        TLG make a         NCC and       TLG            Included in    n/a            Waste             Agreed Good
            waste disposal                   recommendation     LAs                          existing                      Management        Practice and
            measures on                      to WRAG                                         budgets                       Strategies        possibly
            unauthorised                                                                                                   (TBC)             improved
            encampments                                                                                                                      relationships
                                                                                                                                             with regard to

Objective         Action         Target Date    Milestone/s ?    Lead Agency       Supporting        Resources         External     Relationship    Outcome &
                                                                                  Parties + Role     (Cash/Staff       Funding        to Other        Success
                                                                                                         etc)         Sources?       Strategies      Measure/s
 1&2        13 – Health          2005-6        Dependent upon    NHS Health       TLG,             Dependent        As Resources   Regional        Traveller
            visitors will work                 recent Health     visitors in      Supporting       upon extent of                  Social          health needs
            with the Health                    Research          Norfolk PCTs     People, TES      research                        Strategy,       are
            service to                                                                             need                            Norfolk         addressed
            improve the                                                                            identified                      Traveller
            health status of                                                                                                       Health
            Gypsies and                                                                                                            Strategy

   2        14 – support the     2005-8        Annual Review?    NHS Health       TLG              n/a              n/a            Regional
            Strategy of the                                      visitors in                                                       Social          Improved
            Norfolk Travellers                                   Norfolk PCTs                                                      Strategy        access to
            Special Interest                                                                                                                       health
            Group (Norfolk                                                                                                                         services
            Traveller Health

            15 – Consider
   2        and implement        2005-6        Briefing report   Norfolk          TLG,             n/a              TBC            Regional
            relevant                           as to what        Travellers       Supporting                                       Social          The
            recommend-                         actions should    Special          People                                           Strategy,       outcomes will
            ations from Dpt of                 be taken          Interest                                                          Supporting      be dependent
            Health research                                      Group                                                             People          upon the
            “The Health                                          (Health)                                                                          areas that are
            Status of Gypsy                                                                                                                        identified
            Travellers”                                                                                                                            within the
            published 2004                                                                                                                         research

Objective       Action        Target Date    Milestone/s ?    Lead Agency    Supporting       Resources        External   Relationship to     Outcome &
                                                                            Parties + Role    (Cash/Staff      Funding        Other            Success
                                                                                                   etc)       Sources?      Strategies        Measure/s
   3        16 – Greater     To be           LDFs             Traveller     LA Planning      Existing       n/a           Traveller         Any health
            care to be       undertaken                       Health        Departments                                   Health and        implications
            taken over       with LDF site                                  and TLG                                       LDFs              are
            any new site     assessments                                                                                                    considered
            identification                                                                                                                  when site
            – Linking into                                                                                                                  locations are
            Actions 1 & 2                                                                                                                   considered
                                                                                                                                            based on
                                                                                                                                            health risks

   2        17 – (TBC)       2006-8          Investigate      Social        Supporting       TBC            TBC           TBC               Monitor and if
            Improve                          how clients      Services      People                                                          need exists
            access to the                    are accessing                                                                                  Increase in
            services of                      services at                                                                                    users
            Social                           present                                                                                        accessing
            Services for                                                                                                                    services
            older Gypsies

   2        18 –             2007-8          Publication of   TES           All Agencies     TBC            TBC           Education         The setting up
            Research into                    Report                         having                                        Service           of any
            effect of                                                       contact with                                  Priority 4 –      mechanisms
            eviction on                                                     clients                                       Access and        to resolve any
            Gypsy and                                                                                                     Entitlement       issues
            Traveller                                                                                                                       highlighted in
            children                                                                                                                        the research
            attending                                                                                                                       – if any

Objective       Action        Target Date   Milestone/s ?   Lead Agency    Supporting        Resources       External   Relationship to     Outcome &
                                                                          Parties + Role    (Cash/Staff      Funding         Other            Success
                                                                                                etc)        Sources?      Strategies         Measure/s
  3-4       19 – TES will     2005-2008     Adoption of     TES           All agencies     n/a            n/a           Community         Successful
            contribute to                   this Strategy                                                               Plan              implementation
            policies,                                                                                                                     of this Action
            procedures                                                                                                                    Plan
            and practices
            on the
            and social
            inclusion of
            Gypsies and

   2        20 – TES will     2005-8        Implementing    TES           All agencies     n/a            n/a           Young             Identifying
            assess the                      monitoring                                                                  Persons           whether this is
            impact of                                                                                                   Strategy          having an
            short stay                                                                                                                    impact and
            stopping                                                                                                                      introducing
            places on                                                                                                                     new strategies
            availability of                                                                                                               that will help
            school places                                                                                                                 resolve any

  3 -4      21 – TES will     2005-8        Seminar to      TLG and TES   All agencies     NCC            n/a           Regional          An improved
            take positive                   publicise                                                                   Social            profile of
            action to                       these                                                                       Strategy          Gypsies and
            ensure all are                                                                                                                Travellers in
            aware of NCC                                                                                                                  Norfolk
            policies and
            Gypsies and

Objective       Action      Target Date   Milestone/s ?     Lead Agency    Supporting       Resources       External   Relationship to     Outcome &
                                                                          Parties + Role    (Cash/Staff     Funding         Other           Success
                                                                                               etc)         Sources?     Strategies        Measure/s
   2        22 - Improve    2005          Start of          CONTACT       All agencies     CONTACT        TBC          Mental Health     Increase in
            access to                     monitoring as                                                                Strategy          the numbers
            services                      to whether                                                                                     of Gypsies
            offered by                    client group is                                                                                and Travellers
            CONTACT                       accessing                                                                                      accessing the
                                          services                                                                                       service

   2                                                                                                                                     Increase in
            23 - Improve    2005          Mechanisms        Julian        Housing          TBC            n/a          Mental Health     the
            access for                    to be put in      Housing       Providers                                    Strategy          identification
            mental health                 place and                                                                                      of the need
            support                       advertised in                                                                                  for the service
                                          order that
                                          Gypsies and
                                          Travellers are
                                          aware of
                                          services on
                                          offer                                                                                          Improvement
                                                                                                                                         to services for
  2-3       24 – The        2005-8        Identification    Youth         All Agencies     TBC            TBC          Young             young
            Young                         of further        Projects                                                   Persons           Gypsies and
            Traveller                     services                                                                     Strategy          Travellers in
            Project is                                                                                                                   order to
            looking to                                                                                                                   improve
            improving                                                                                                                    future
            access into                                                                                                                  relations
            their service                                                                                                                between the
                                                                                                                                         client group
                                                                                                                                         and the

  Objective          Action        Target Date   Milestone/s ?     Lead Agency     Supporting       Resources       External   Relationship to     Outcome &
                                                                                  Parties + Role    (Cash/Staff     Funding        Other             Success
                                                                                                       etc)         Sources?     Strategies         Measure/s
     3-4         25 –             2005-8         Increased         Youth          All Agencies     TBC            TBC          As above          Improvement
                 Identification                  take-up of this   Projects                                                                      to services for
                 of those                        services by                                                                                     young
                 young                           client group                                                                                    Gypsies and
                 Gypsies and                                                                                                                     Travellers in
                 Travellers                                                                                                                      order to
                 that require                                                                                                                    improve
                 additional                                                                                                                      future
                 support and                                                                                                                     relations
                 empathy                                                                                                                         between the
                                                                                                                                                 client group
                                                                                                                                                 and the
                                                 Increase use
      2          26 – GFS         2005-2006      of services       GFS Platform   Housing          Dependent on   n/a          Potential         Any identified
                 wish to                                                          providers        any new                     inclusion in      needs to be
                 improve                                                                           services                    Housing           included in
                 services for                                                                      identified                  Strategies        future A/Ps
                 young women
                 from minority
  2, 3 and 4     27 – To          2005           includes          DAAT           All Agencies     DAAT           DAAT to      Community         Improvement
                 include the                     Gypsies and                                                      source if    Strategy          s in our
                 client group                    Travellers                                                       applicable                     knowledge of
                 within any                                                                                                                      the Gypsy
                 research                                                                                                                        and Traveller
                 undertaken                                                                                                                      Community
                 as part of

A/Ps = Action Plans
BME = Black and Minority Ethnic
HA = Housing Association
LA/LAs = Local Authority or Local Authorities
LDF = Local Development Framework
NCC = Norfolk County Council
NNREC = Norfolk and Norwich Race Equalities Council
ODPM = Office of the Deputy Prime Minister
PCT = Primary Care Trusts
RSL = Registered Social Landlords
SP = Supporting People
SSPSs = Short Stay Stopping Places
TLG = Traveller Liaison Group
TES = Traveller Education Service
WRAG = Waste Recycling Advisory Group

             Appendix A

Appendix 2
             Mechanism for Action Plan Annual Review
                  (Monitoring Period 1st April – 31st March)


                   TLG to write to organisations on
                progress regarding Action Plan targets

                Organisations to respond prior to TLG

                     Responses to be reported at
                   TLG meeting – coordinator to be
                   appointed to work on responses

February -
  April          Working Group to analyse responses

  May                  Produce report to present
                         at June TLG meeting

   July                   TLG produce evaluation
 August                    and position statement

November            Organisations to act on evaluation
 January            and feed into their budgets etc…

 March                      Update Action Plan

Appendix 3

                                                                                                                                                                                          Appendix A

List of Housing and Homelessness Strategies that currently include/exclude Gypsies and Travellers – December 2003
 L.A. Area Gypsies          Included      in When           will Gypsies      and Included         in When will strategy         Passing mention to Gypsies and Travellers – will this be
                and         L.A.       next strategy         be Travellers in L.A.              next be      adopted    or       expanded upon?
                Travellers Housing Strat. adopted            or Homelessness         H‟ness Strat. reviewed?
                in          or Review          reviewed?          Strategy?          or Review?
 Broadland      Yes         Yes                Currently being Yes                                     Adopted July 2003.        N/A
                                               drafted.     Life                                       Maximum 5 year life-
                                               currently                                               span
 Breckland      Yes         Yes                May           04 Yes                                    Adopted     October       Travellers are the 2nd largest ethnic minority in Breckland – will always
                                                                                                                                 form a key part of strategy documents. Will await outcome of the Norfolk
                                               (unconfirmed                                            2003 Initial review
                                                                                                                                 Traveller Strategy and monitor any changes to policy affecting Travellers as
                                               annual review)                                          2005                      part of Strategic development
 Great         No             Yes                   Currently out     No              Unsure, but is in   Adopted July 2003      ?
 Yarmouth                                           for                               special    needs    reviewed annually
                                                    consultation.                     housing strategy
                                                    Available on                      currently being
                                                    website                           developed
 King‟s        Yes, “To       It is unlikely that   Hopefully,        No              Yes, if inter-      July 2004              Possibly
                              the next housing
 Lynn          identify the                         when gained fit                   agency work is
                              strategy       will
               housing        concentrate on any    for purpose in                    progressed     in
               support        specific group, but   April 2004                        time
               needs of       will link with
               Travellers”    homelessness and
                              supporting people
 North         No             Under review          New Strategy      No              Under Review        ?                      ?
 Norfolk                                            being produced
                                                    this year
 Norwich       No             Not as yet            April 04          No (but is in   Will         be     Adopted July 2003      Not known – depends on Norfolk wide research
                                                                      review)         included     in
                                                                                      review        –
                                                                                      outcome of that
                                                                                      will guide the
 South         No             Yes                   April  2004-      Yes             Yes                 Adopted      October   If there are changes affecting Gypsies and Travellers
 Norfolk                                            2007 Annual       (mentioned)                         2003 (2003-6) annual
                                                    review                                                review
             Appendix A

Appendix 4
                     Greater Norwich Homelessness Common Monitoring (Draft)
Agency: …………………………………………….                                                  Date: ……………………………

  Initials                      Previous initials       Financial status of main applicant (tick all relevant)
  Gender M / F                  D.O.B.                  State benefits           JSA
  Ethnic origin                                         Income Support           Incapacity benefit
  White       British      Irish     Other              DLA                      Other
  Mixed       W & B        W & B     W&B        Other   Benefits                 Benefits applied
              Caribbean    African   Asian              suspended                for
  Asian       Asian UK     Indian    Pakista    Other   Other income             Student grant/loan
  Black      Black UK Black          Black      Other   Full time                 Part time
                      Caribbe        African            employment                employment
  Other      Chinese  Travelle Unkno            Other   Self employed             None
                      r           wn
  Area spent most time in last 7 days                   Pension                   Other
  1 half postcode
  Type of accommodation:
                                                        Credit card               Store card
  Living with family            Living with friends     Utility arrears           Council tax arrears
  Prison                        Forces
  Hostel                        accommodation
  Hospital                      Group home
  Care home – health            Care home – young
  Own tenancy – LA              person
                                Own tenancy –
                                Own tenancy – RSL
                                                        Court costs               Loans
                                                        Mortgage arrears          Fines

                                                        Other issues (tick all relevant)
                                                        Alcohol misuse             Drug misuse
  Other - state                                         Mental health prob         Health probs
  Last settled (min. 6 months) or secure                Physical disability        Learning difficulty
  accommodation - if different to last 7 days
          st                                             rd
  Area (1 half postcode)    Tenure                      3 party substance         Violence outside the home
                                                        Domestic violence         Racial harassment
  Date accommodation left / lost                        Homophobic                Sexual harassment
  Reason for loss of last settled accommodation         Low pay                   Intermittent benefits
  Asked to leave by family        Asked to leave by     Bereavement               ASBO against client
  Domestic violence               Other violence        Rent arrears              High rent levels
  Could not afford rent           Could not afford      Ex forces                 Ex SS care
  Rel breakdown – own             Rel breakdown –       Ex offender               Gambling problems
  In prison                       Left forces           Loss of job               Moved with work
  In hospital                     Left care (young      Moved to find work        Breakdown of support
  Left care (health)              Evicted – asb         Relationship              Overcrowded
  Evicted – rent arrears        Abandoned (state        Pregnant                  Needs life skills/support
  Evicted other - state         Other (state reason)    Other (specify)
  reason                                                Reason for approaching your agency
  Household type                Couple                  Advice
  Single                        Couple w. children      Financial assistance Other resources
  Single parent                 Other (state)           Request support        Other (state)
                                                                                                   Appendix A
Other agency involvement (please tick all relevant)   Tick here if no referral made at all
Agency                              Referred by        Referred to          Past             Current involvement
Social Services
Probation Service
Youth Offending Team
Hospital / GP
Community Mental Health
Local Authority – Norwich
Local Authority – South Norfolk
Local Authority – Broadland
Local Authority – Other –
Other statutory – specify
Housing Association – specify
Supporting Agency – specify
Hostel – specify
Other advice agency
Substance misuse agency
CAPS team
Outreach agency-other
Womens aid project
Tenancy Support Worker
Armed forces
Day centre
Self referral
Appendix 5
                                                                                               Appendix A

Useful Addresses
Breckland Youth Project                                Breckland District Council
London Road                                            Elizabeth House
Dereham Norfolk NR19 1AS                               Walpole Loke
Tel. No. 01362 692839                                  Dereham NR19 1EE
                                                       Tel. No. 01362 695333

Broadland District Council                             CONTACT (mind)
Thorpe Lodge                                           50 Sale Road
Yarmouth Road                                          NORWICH
Thorpe St Andrew                                       NR7 9TP
Norwich NR7 ODU                                        Tel. No. 01603 432457
Tel. 01603 431133
                                                       Great Yarmouth Children and Families Project
GFS Platform                                           Ormiston Centre
Contact Tel. No. 01493 852253                          13/14 South Quay
                                                       Great Yarmouth
                                                       NR30 2QX
                                                       Tel. No. 01493 745253

Great Yarmouth Borough Council                         Health Visitor Special Interest Group
Maltings House                                         Lawson Road Health Centre
Maltings Lane                                          NORWICH
Gorleston                                              Contact Helen Colyer
Gt. Yarmouth                                           Tel. No. 01603 788911
NR31 0GY                                               Mobile no: 07786 430932
Tel. 01493 846430

Julian Housing Support Trust Ltd                       King‟s Lynn & WN Borough Council
Janet Rowe House                                       King‟s Crt
1A Oak Street                                          Chapel Street
NORWICH                                                King‟s Lynn PE30 1EX
NR3 3AE                                                Tel. No. 01553 616200
Tel. No. 01603 767718

Milecross Traveller Project                            Norfolk Drug and Alcohol Action Team
Milecross Site                                         Phoenix House
Swanton Road                                           White Lodge Business Park
NORWICH                                                Hall Road
Tel. No. 01603 418125                                  Norwich NR4 6DG
                                                       Tel. 01603 677577

Norfolk Drug and Alcohol Action Team                   Norfolk Traveller Liaison Officer
Norfolk Drug Action Team                               Norfolk Planning and Transport
Phoenix House                                          County Hall
White Lodge Business Park                              Martineau Lane
Hall Road                                              Norwich
Norwich NR4 6DG                                        Tel. No. 01603 222473
Tel. No. 01603 677564
(Please note that this is not a provider of support)
North Norfolk District Council                         Norwich City Council
Cromer Road                                            City Hall
Cromer Norfolk                                         Norwich
NR27 9PY                                               NR2 1NH
Tel. No. 01263 513811                                  Tel. No. 01603 622233
Norwich and Norfolk Racial Equality Council (NNREC)    Office of the Deputy Prime Minister
North Wing                                             26 Whitehall
County Hall, Martineau Lane                            London
Norwich NR1 2DH                                        SW1A 2WH
Tel 01603 611644
Fax 01603 644646
Ormiston Children and Families Trust   Social Services Norfolk
Cambridgeshire Travellers Initiative   Social Services Department
7e High Street                         Access to Services
Fenstanton Cambs                       County Hall
PE28 9LQ                               Martineau Lane Norwich
Tel. 01480 496010                      Tel. No. 0844 800 8014 (Access)

South Norfolk Council                  Traveller Education Service
South Norfolk House                    Turner Road
Swan Lane                              Norwich
Long Stratton NR15 2XE                 NR2 4HB
Tel. No.                               Tel. 01603 766133
01508 533633

Young Traveller Project                Great Yarmouth Sure Start
S. Norfolk District Resource Base      The Priory Centre
30 Shelfanger Road                     Priory plain
Diss IP22 4EH                          Great Yarmouth NR30 1NW
Tel. No. 01379 642425                  Tel 01493 330633 Fax 01493 330632

Shelter Norfolk Housing Aid Centre
Midlands & East
7 Upper Goat Lane
Norwich NR2 1EW
Tel. No. 01603 667740

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