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Tariffs and Rates for Companies

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					Tariffs and Rates
for Companies
Letter Mail and Direct Mail,
Publications, Contact Information Services
and Transport Services
1st June 2011
    Domestic Letter Mail Services
    Priority Letter ...................................................6       Saturday Delivery .....................................10
    Priority Standard-Rate Letter ............................6                Info Code Sorting .....................................10
    Priority Letter – Batch-sorted ...........................7                Combination Envelope .............................10
    Economy Letter ................................................7       Pre-Paid Express Mail Envelope .....................10
    Economy Standard-Rate Letter .........................8                Reply Mail Item ..............................................11
    Economy Letter – Batch-sorted ........................8                Customer Return Letter ..................................11
    Additional Services for                                                Pre-Paid Envelope .........................................11
    Domestic Letter Mail Services ..........................8              Postage Stamp / No Value Indicator Stamp ....12
        COD ...........................................................9   Customized Stamp ........................................12
        Maxi Size ...................................................9     Postcard ........................................................12
        Registration ...............................................9      Christmas Greeting ........................................13
        Advice of Delivery.......................................9         City Express ...................................................13
        Postal Insurance.........................................9         iPost ..............................................................13
        Express ......................................................9    eArchive – Electronic Archiving ......................14


    Domestic Direct Mail Services
    Bulk Letter .....................................................15    Bulk Letter – Pricing Service ...........................16
    Bulk Letter – Batch-Sorted .............................15             Home Direct and Home Direct Catalog............16
    Bulk Letter – Machine Sortable ......................15                Home Direct Coverage Delivery ......................17
    Bulk Letter – Manually Sortable .....................16                Itella eCard ...................................................17


    Domestic Publication Delivery Services
    Press X ..........................................................18   Speed-up, Changes in Posting and
    Press X – Batch-Sorted...................................18            Delivery Day, and Office of Posting .................28
    Press X – Manually Sortable...........................18               Itella Free Paper .............................................29
    Press M .........................................................19    Itella Free Paper .............................................29
    Press M – Batch-Sorted..................................19             Itella Free Paper Additional Service ................29
    Press M – Manually Sortable..........................19                     Itella Free Paper, Folding ..........................29
    Newspaper Deliveries ....................................20            Itella Stand Delivery.......................................30
    Newspaper Pro 1 ...........................................21          Itella Stand Delivery Additional Services ........30
    Newspaper 1 .................................................26             Itella Stand Delivery, Reporting ................30
    Newspaper 2 .................................................27             Itella Stand Delivery, Scoop Switch ...........30
    Maximum Reach Delivery for Publications,                                    Itella Stand Delivery, Stand Supplement ...31
    Basic Delivery ................................................28      Inhouse Printing Services ..............................31
    Bundled Items in Basic Delivery ...................28                  Printed Matter Transport ................................31
    Additional Services for Bundled Publications ..28


    Domestic Contact Information Services
    Update Service ..............................................32        Changes to Postal Codes................................33
    Maintenance Service .....................................32            Basic Address File..........................................33
    Information Service .......................................32          Change-of-Address and Redirection Services ..33
    Postal Code File .............................................32


    Contractual Standard Delivery Services
    Post-Office Box Services and
    Corporate Postal Codes..................................34




2
International Letter Mail Services
Priority and Economy Letters ..........................35            Pre-Paid Exprès Envelope ..............................37
Additional Services for                                              iPost .............................................................38
International Letter Mail ................................35         IDM International Direct Mail .........................38
    Maxi Size .................................................36    International Reply Mail Item .........................38
    Exprès......................................................36   International Direct Mail Services
    Registration .............................................36     – Consignment ..............................................39
    Postal Insurance.......................................37        Letter Mail Tariff Zones ...................................40
    Advice of Delivery.....................................37


Pricelist for Transport Services’ Contract Customers
Pricing of Mailed Items ..................................41         Item Tracking .................................................42
Weight, Dimensions and Volume ...................41


Same Day Delivery Services
Itella Express Point Parcel ..............................43         Itella Express City Parcel and Transport Unit ...43


Itella Express and Itella Economy Services
Itella Express Morning Parcel .........................43            Itella Express Flex Parcel ................................45
Itella Express Business Day Parcel .................44               Additional Services for Itella Express and
Itella Economy Parcel .....................................45        Itella Economy Services ................................46


International Parcels
Itella Express Business Day............................47            Priority ..........................................................47
EMS (Express Mail Service) ...........................47             Tariff Zones ....................................................48


Newspapers’ Delivery and Price Days 2011
January – February – March ...........................49             July – August – September .............................51
April – May – June .........................................50       October – November – December ..................52


Other Services and Rates
Separate Pick-Ups and Deliveries...................53                Copy of Dispatch Document or
Pricing Service ...............................................53    Invoicing Document .......................................55
Use of Paper Mailing List................................55          Unpaid and Underpaid Items .........................56
Modifications to Information of                                      Inquiry...........................................................56
an Item or Invoice Already Sent ......................55             Customs Clearance Services ..........................56
Charges for Other Tasks .................................55


Charges Collected upon Invoicing
Charges Collected upon Invoicing ..................57


Web Services: www.itella.fi
www.itella.fi ..................................................57




                                                                                                                                             3
      TARIFFS AND RATES FOR COMPANIES (from 1st June 2011)
    Letter Mail and Direct Mail, Publications, Contact Information
                   Services and Transport Services
    These tariffs and rates of Itella Posti Oy (hereinafter Itella) are   es in service fees and surcharges and the introduction of a new
    valid until further notice from June 1, 2011, excluding the Prov-     fee or surcharge. Any changes will be announced no later than
    ince of Åland since Posten Åland is the province’s independent        one month prior to their entry into force. Any indirect taxes or
    postal operator in charge of postal services. Itella will use these   other expenses arising out of legislative measures or the meas-
    tariffs and rates for pricing and invoicing purposes, unless oth-     ures of public authorities will accordingly raise prices, without
    erwise agreed with the Customer.                                      separate notification, starting from the point of time they take
                                                                          effect. More detailed information on services is available at
    Pricing is based on item size and weight and other criteria men-
                                                                          www.itella.fi.
    tioned in these Tariffs and Rates, such as selected additional
    service, shipment batch size and handling option, as well as          Value Added Tax
    regional distribution and publication frequency.
                                                                          The tariffs and rates in this document are quoted ex-VAT, unless
    This document quotes invoiceable tariffs and rates for domes-         otherwise stated. VAT valid at the time will be added to prices
    tic and international mail, item size and shape specifications,       during invoicing.
    and instructions on mailing and payment indications. Sepa-
    rate tariffs and rates apply to mail based on the use of franking     No VAT is added to the tariffs and rates applying to mail
    machines and postage stamps.                                          addressed to Åland, special areas outside the European Union’s
                                                                          excise and VAT zone and non-EU member states (see page 40).
    Itella is entitled to change the prices and how they are deter-
    mined. This right to alter tariffs and rates also applies to chang-



                                                 Port Payé Invoicing
    PP Invoicing is a suitable payment method for regular mailings        on the mailing list are shown in the same row for each product
    of over 100 items. A mailing list is used to indicate these items     title. Invoicing is based on information indicated on the mail-
    (product code, quantity, zone and weight). Product codes used         ing list.



                                Mailing and Payment Indications
    Billed deliveries should include currently valid delivery and pay-    allowed to use a pressure stamp. Further information and orig-
    ment methods. The shipment and payment marking is printed             inals of the indications are available at www.itella.fi/english/
    on the shipment. Alternatively, the marking may be printed on         pricesandinstructions.
    a window envelope’s address field or address label. It is not



                                                       Specifications
    Mailing                                                               – Rows are marked with the same batch identifier
    One mailing is defined as a batch of postal items when fulfilling     – The minimum size is specified separately for each product.
    the following criteria:                                               If the same issue of a publication is divided in several mailings
    – Items listed on the one and the same mailing list                   due to a partial print run supplement, for example, the batch
    – One and the same sender and the same customer ID                    size of each mailing is calculated separately. In addition, the
    – One and the same product and processing option                      publication’s individual parallel issues, B issues, and copies
    – One and the same product and one and the same additional            mailed separately from the main batch of one issue of the pub-
      service                                                             lication, constitute their own batch sizes.
    – Items posted on the same day and at the agreed time (date
      and time for large batches agreed separately)
    – Items posted in the same place (posting place for large batch-      Processing Options
      es agreed separately)                                               • Machine sortable
    – If a mailing is divided into several partial mailings (several        Items must be suitable for machine sorting according to Itel-
      postal codes ranging from 00 to 99), each partial mailing shall       la’s instructions. A machine sortable item can be either a
      be invoiced separately                                                sealed envelope or a card. Before posting, such items must
    – In the Itella Newspaper product, the same shipment lot may            be packed in boxes, large items separate from small ones,
      only include items which are mailed with the same newspa-             with the address information facing the same direction. For
      per customer number and the same newspaper number and                 more detailed instructions, please refer to the ‘Guide to
      which meet the other terms and conditions set out above               Designing Machine-sortable Letters’.

4
• Manually sortable                                                ing size. The planned mailings and their frequency are included
  Manually sortable items need no pre-processing and do not        in the agreement’s price appendix.
  need to meet the requirements set for machine-sortable
  items. This, for example, enables hand-written addressee         Frequency
  details. Items which include personal messages, personal         The prerequisite of a frequency discount in Finland is a batch
  data or a selected additional service will be processed          of over 5,000 delivery items dispatched at least four (4) times
  as manually sortable items. Items to be posted must be           a year; in international letter traffic, smaller batches are also
  boxed, with the address sides facing in the same direction,      accepted.
  and items with a selected additional service must at all
                                                                   Advance Order
  times be handled separately. Furthermore, large and small
                                                                   An advance order for the mail consignment must be placed by sub-
  items must be mailed separately.
                                                                   mitting an electronic mailing list well in advance of the mailing.
• Batch-sorted
  Items are posted once they have been sorted into ascend-         The prerequisite for an advance order discount is the submis-
  ing postal code order and bundled by postal code, delivery       sion of the shipment lot information via an electronic shipment
  Post Office, postal code area or sorting centre, in accord-      manifest no later than 7 weeks (business days Mon–Fri) prior to
  ance with the Itella’s instructions.                             the mailing date. The minimum size of a shipment lot entitling a
  For more detailed instructions, please refer to the ‘Guide on    sender to the discount is 30,000 items.
  Batch-Sorted Postal Items: Instructions for Addresses, Bun-      The deadline for an advance order can be calculated with the
  dling and Reloading into Transport Units’.                       advance order counter on Itella’s web pages (the service is avail-
  If the mailing size is less than 100 items, these will be pro-   able in Finnish): www.itella.fi/hinnatjaohjeet/hinnatjamaksuta-
  cessed as manually sortable items and priced accordingly.        vat/ennakkotilauslaskuri/index.html
General basis for discounts and                                    Content of delivery items
the content of delivery items                                      Items including personal communications or data must be sent
The principal basis for discounts concerning domestic letter       as registered letters, not as marketing or newspaper mailings.
and marketing shipments and magazines are frequency and            More detailed information can be found in the product terms of
advance orders, the obtainment of which require separate           Mail Communication’s contract services valid at any given time.
agreements and a posting plan and, with regard to newspa-          Itella only assumes responsibility for money, securities or other
pers, a local discount, which requires a high frequency of pub-    valuables if these are sent as insured items.
lication and a high percentage of local blanketing, as well as a
procedure agreed to separately.                                    No hazardous substances or other dangerous goods are accepted
                                                                   for transport without a special written agreement.
Discounts are determined product-specifically and the details
of the basis for discounts may vary depending on the prod-         For mail addressed to the Åland Islands, countries outside the
uct. The basis for discounts is specified in more detail in        EU Tariff Zone or Special Regions Outside the EU’s VAT and Excise
the pricelists concerning various products, customers’ agree-      Tax Zone, all letter mail containing goods must be accompanied
ments, or the price appendices of such agreements. Please          by the customs declaration revenue flag CN 22 or bill of entry CN
contact Itella Sales for more information on the basis for dis-    23, stating the mail contents and the item’s value and, for com-
counts.                                                            mercial items, documents required by Customs.
Obtaining a desired mailing frequency requires that a written      If the item on the mailing list does not fulfil the criteria set for the
agreement be concluded in advance (at the beginning of the         mail category, Itella may exchange the item for another category
contract period) on planned mailing and the predicted mail-        that closest corresponds to the chosen one.



                                 Other Documents and Terms
l Magazine Press Pro delivery pricelist and product terms          l Guide on Batch-Sorted Postal Items: Instructions for
l Postal Tariffs for Franking Machine – Domestic Rates                 Addresses, Bundling and Transport Unit Unitization
l Postal Tariffs for Franking Machine – International Rates        l Itella Posti Oy’s General Delivery Terms and Service Appendi-
l Tariffs and Rates for Services                                       ces for Cash Customers
l The most common tariffs for cash customers in Finland
l Itella Posti Oy’s General Contract Terms for Corporate Cus-      The Terms and Conditions governing Contract Services are includ-
  tomers (contract customers)                                      ed in the Product Terms and the General Contract Terms for Corpo-
l The General Product Terms and Conditions for Itella’s            rate Customers. Tariffs, Rates and Product Terms are available at
  Messaging Contract Services                                      www.itella.fi. Price sheets can be ordered free of charge at www.
                                                                   itella.fi/tilauslomake.




                                           Further Information
     For more information and advice, please contact our Customer Service, tel. 0200 77000.
     You can call the number from anywhere in Finland, Mon.–Fri. 8 a.m.–6 p.m. charged as per local or mobile calls.
     Further information can also be found at www.itella.fi.


                                                                                                                                              5
DOMESTIC LETTER MAIL SERVICES

    Priority Letter                                                                                                   4701
                l     Minimum size:           90mm x 130mm x 0,2mm
                l     Maximum size            250mm x 400mm x 30mm
                l     Maximum weight          2kg
                Items exceeding the maximum dimensions for Letter will be processed and invoiced as Maxi Size additional
                service items or as parcels.
                Machine-sortable Priority Letter
                l  Minimum size               E6 (110mm x 156mm)
                l  Maximum size               B4 (250mm x 353mm)
                l  Maximum weight             1kg
                l  Thickness                  0.2 – 20mm


                Markings and Indications
                The originals are available from our website www.itella.fi/english/pricesandinstructions.
                Recommended size 24mm x 30mm. Minimum size 20mm x 25mm.
                The symbol is printed on the item using the original copy.
                Alternatively, you can use the following text. It should be typed on three lines:
                Priority PP Finlande          Priority PP Finlande
                000000                        000000
                Itella Posti Oy               Itella Posten Ab
                You may also spell PP out: Port Payé. The minimum recommended font size is 12 pt.


                Additional services
                Maxi Size, COD, Registration, Advice of Delivery, Postal insurance, Express, Express + Saturday delivery.


                Pricing
                Priority Letter prices are determined by the dimensions and weight, mailing size and the selected additional
                services.

                 Mailing size          EUR/item            EUR/kg             EUR min.              EUR max.
                 1–                     0,4770             4,5368              0,5677                9,5506
                 100 –                  0,4558             4,2930              0,5417                9,0418
                 20,000 –               0,4505             4,2400              0,5353                8,9305
                 30,000 –               0,4452             4,2188              0,5296                8,8828
                 50,000 –               0,4441             4,1976              0,5281                8,8393


    Priority Standard-Rate Letter                                                                                     4703
                l     Minimum size            E6 (110mm x 156mm)
                l     Maximum size            B5 (176mm x 250mm)
                l     Maximum weight          50g
                l     Thickness               0.2 – 3mm
                Letters exceeding the maximum dimensions of Standard Rate Letters or unfit for machine sorting are processed
                and invoiced as Priority Letter (see page 6) or as Priority Maxi Size additional service items (see page 9).

                                       EUR/item
                                        0.5184




6
Priority Letter – Batch-sorted                                                                                     4704
           l   Minimum size               90mm x 130mm x 0.2mm
           l   Maximum size               250mm x 400mm x 30mm
           l   Maximum weight             2kg
           Items to be posted
           1. which have not been sorted or batched in compliance with the mail sorting specifications
           2. the size of which exceeds the maximum letter dimensions
           3. the despatch consignment of which is 30,000 units or under
           are processed and invoiced as a Priority Letter (see page 6) or Priority Maxi Size (see page 9) or as a parcel.
           The definition of batch sorting can be found on page 5.

            Mailing size         EUR/item             EUR/kg             EUR min.              EUR max.
            1–                    0.4770              4.5368              0.5677                9.5506
            30,000 –              0.4067              3.7232              0.4812                7.8532
            50,000 –              0.3970              3.7021              0.4710                7.8012
            100,000 –             0.3961              3.6863              0.4698                7.7687


Economy Letter                                                                                                     4705
           l   Minimum size               90mm x 130mm x 0,2mm
           l   Maximum size               250mm x 400mm x 30mm
           l   Maximum weight             2kg
           Items exceeding the maximum dimensions for Letter will be processed and invoiced as Maxi Size additional
           service items or as parcels.
           Machine-sortable Economy Letter
           l  Minimum size            E6 (110mm x 156mm)
           l  Maximum size            B4 (250mm x 353mm)
           l  Maximum weight          1kg
           l  Thickness               0.2 – 20mm


           Markings and Indications
           The originals are available from our website www.itella.fi/english/pricesandinstructions.
           Recommended size 24mm x 30mm. Minimum size 20mm x 25mm.
           The symbol is printed on the item using the original copy.
           Alternatively, you can use the following text. It should be typed on three lines:
           Economy PP Finlande           Economy PP Finlande
           000000                        000000
           Itella Posti Oy               Itella Posten Ab
           You may also spell PP out: Port Payé. The minimum recommended font size is 12 pt.


           Additional services
           Maxi Size and COD.


           Pricing
           Economy Letter prices are determined by the dimensions and weight, mailing size and the selected additional
           services.

            Mailing size         EUR/item             EUR/kg             EUR min.              EUR max.
            1–                    0.3949              3.2906              0.4607                6.9761
            100 –                 0.3813              3.1337              0.4440                6.6487
            20,000 –              0.3609              3.0367              0.4216                6.4343
            30,000 –              0.3606              3.0334              0.4213                6.4574
            50,000 –              0.3603              3.0260              0.4208                6.4123

                                                                                                                             7
DOMESTIC LETTER MAIL SERVICES

    Economy Standard-Rate Letter                                                                                  4707
               l   Minimum size             E6 (110mm x 156mm)
               l   Maximum size             B5 (176mm x 250mm)
               l   Maximum weight           50g
               l   Thickness                0.2 – 3mm
               A Standard-Rate Letter exceeding the maximum dimensions or unfit for machine sorting is processed and
               invoiced as a manually sortable Economy Letter (see page 7) or Economy Maxi Size (see page 9).

                                     EUR/item
                                      0.3782


    Economy Letter – Batch-sorted                                                                                 4708
               l   Minimum size             90mm x 130mm x 0.2mm
               l   Maximum size             250mm x 400mm x 30mm
               l   Maximum weight           2kg
               Items to be posted
               1. which have not been sorted or batched in compliance with the mail sorting specifications
               2. the size of which exceeds the maximum letter dimensions
               3. the despatch consignment of which is 30,000 units or under
               are processed and invoiced as a Economy Letter (see page 7) or Economy Maxi Size (see page 9) or as a parcel.
               The definition of batch sorting can be found on page 5.

                Mailing size         EUR/item           EUR/kg            EUR min.          EUR max.
                1–                    0.3949            3.2906             0.4607            6.9761
                30,000 –              0.3101            2.5540             0.3612            5.4181
                50,000 –              0.3054            2.5030             0.3555            5.3114
                100,000 –             0.2994            2.5020             0.3494            5.3034


    Additional Services for Domestic Letter Mail Services
                Additional sevices and                                                                       Postage Paid
                                                  Priority Letter    Economy Letter     Reply Mail Item
                their combinations                                                                             Envelope
                COD                                      x                  x                                      x
                Maxi Size                                x                  x                  x
                Maxi Size + COD*                         x                  x
                Registration                             x                                                         x
                Registration + COD                       x
                Advice of Delivery                       x                                                         x
                Advice of Delivery + COD                 x
                Postal Insurance**                       x
                Postal Insurance + COD                   x
                Express                                  x
                Express and Saturday Delivery            x
                Info Code Sorting                                                              x
                Maxi Size + Info Code Sorting                                                  x
               *) The maximum weight of single items is 500g.
               **) The maximum weight of insured item is 10kg.




8
COD                                                                                                                         1144
               l   As a deposit*        EUR 3.80 /item
               As a financing service, COD is exempt from VAT.
               *) The bank will charge a fee for the use of the account, based on the account terms stipulated by the bank.
               The COD charge will not be refunded even if the item remains uncollected. The maximum COD amount is
               EUR 8,400.
               The sender is responsible for ensuring that complete and correct account number details for a bank operating in
               Finland are entered.
               The COD address label or another address label indicating cash on delivery is to be used for the items. Dispatch
               notes can be printed out using Prinetti software.

Maxi Size                                                                                                                   6838
               l   of Priority Letter     EUR 2.70 /item
               l   of Economy Letter      EUR 1.95 /item
               l   of Reply Mail Item     EUR 1.95 /item
               l   Minimum size:          any width, length or thickness dimensions exceeding 250mm x 400mm x 30mm
               l   Maximum size:          length + width + thickness combined 900mm, maximum length 600mm
                   – In roll form:        length + double diameter combined 1,040mm, maximum length 900mm
               An item exceeding the maximum dimensions is processed and invoiced as a parcel.

Registration                                                                                                                6834
               l   EUR 3.00 /item
               The Registered Letter address label is to be used for the items. Dispatch notes can be printed out using Prinetti
               software.

Advice of Delivery                                                                                                          6836
               l   EUR 4.00 /item
               The Letter with Advice of Delivery address label is to be used for the items.


Postal Insurance                                                                                                 6842, 6843
               l   insured value EUR 0 – 5,000                EUR 6.00 /item                   product number 6842
               l   insured value EUR 5,000.01 – 15,000        EUR 8.00 /item                   product number 6843
               l   Maximum weight: 10kg
               l   Maximum size:   1,000mm x 600mm x 600mm
               Handling as a fragile item is included in the price. A special “Helposti särkyvä” (fragile) label, available at Post
               Offices, must be affixed to fragile items.
               The Insured Item address label is to be used for the items. Dispatch notes can be printed out using Prinetti
               software.

Express                                                                                                                     6844
               l   EUR 2.50 /item
               To facilitate tracking, the Exprès barcode label, available at post offices, must be attached to the item.
               It is advisable to write the addressee’s telephone number on the item. An Express Letter must be posted sepa-
               rately from other mail at a Post Office, by the time stipulated by the Post Office in question. Itella is not bound
               by Express Letter delivery time commitments for Express Letters dropped into a letter box or discovered among
               other mail.




                                                                                                                                      9
DOMESTIC LETTER MAIL SERVICES




             Delivery Time
             Express Letters are delivered to the recipient in Basic Delivery on the weekday (Mon–Fri) following their posting.

Saturday Delivery                                                                                                        6845
             Only available for Priority letters with the Express additional service.
             l EUR 3.28 /item

             To facilitate item tracking, the Exprès barcode label and Saturday Delivery label, available at post offices, must
             be attached to the item.




             Delivery time inquiries for Saturday Delivery: www.itella.fi/english or Customer Service 0200 77000.

Info Code Sorting
             Can be added to Reply Mail items.
             l EUR 0.05 /item


Combination Envelope
             l   EUR 0.05 /item



 Pre-Paid Express Mail Envelope
             l   EUR 5.5738 /envelope
             l   EUR 111.48 /package (20 envelopes)
             l   The price includes an envelope and postage
             l   Cardboard envelope dimensions 250mm x 350mm
             l   Maximum weight                   500g
             l   Maximum thickness                30mm
             Pre-Paid Express Mail Envelopes require
             an Exprès barcode label affixed to them.




10
Reply Mail Item
               EUR/item           EUR/kg            EUR min.
                 0.47              4.37               0.62

           Dimensions and Weight
           l   Minimum size              90mm x 130mm
           l   Maximum size              250mm x 400mm x 30mm
           l   Maximum weight            2kg
           Items exceeding the maximum dimensions will be processed and invoiced as Maxi Size additional service items.
           Weight and dimension restrictions for Maxi Reply Mail Item
           l   Maximum size            length + width + thickness combined 900mm, maximum length 600mm
               – In roll form          length + double diameter combined 1,040mm, maximum length 900mm
           l Maximum weight            2kg

           Invoicing of Reply Mail Items
           Sorting Reply Mail Items is based on reply mail codes. Charges for more accurate sorting than by reply mail code
           (e.g. sorting by info code) is based on the tariffs and rates valid at the time.

           Additional Services
           Maxi Size and Info Code Sorting.

           Markings and Indications
           The originals are available from our website www.itella.fi/english/pricesandinstructions.

Customer Return Letter
               EUR/item           EUR/kg            EUR min.
                 0.47              4.37               1.56

           Customer returns are always subject to an agreement.
           l   Maximum size              length + width + thickness combined 900mm, maximum length 600mm
               – In roll form            length + double diameter combined 1,040mm, maximum length 900mm


Pre-Paid Envelope
           A Pre-Paid Envelope is a Priority or Economy Envelope intended for daily mailings. The use of Pre-Paid Envelopes
           is always subject to an agreement. In addition to postal fees, the total price of the Pre-Paid Envelope is deter-
           mined according to envelope materials and printing costs. Additional work performed is also priced separately
           by the envelope manufacturer (i.e. handling fee and data entry fee for paper orders).
           Irrespective of size, maximum weights and thicknesses have been specified for the envelopes as follows:
           l Maximum weight of 500g and maximum thickness of 30mm is to be printed on C/E4 envelopes
                (minimum order quantity 500 items)
           l Maximum weight of 250g and maximum thickness of 30mm is to be printed on C/E5 envelopes
                (minimum order quantity 1,000 items)

            Postage paid anywhere                     Priority Letter                          Economy Letter
            in the world                                EUR/item                                  EUR/item
                 Envelope size C/E5                       0.6066                                   0.4804
                 Envelope size C/E4                       1.2860                                   0.9497




                                                                                                                         11
DOMESTIC LETTER MAIL SERVICES

            Envelope alternatives
            The following envelope alternatives are used only in domestic mailing. The minimum order amount of envelopes
            is 500 pcs, excluding the Expander Bag.

                              * Double-Layered Bag, Badded Bag and Expander            Double-Layered Bag or A6L address
             Postage paid          Bags, Pockets and A6L address labels                      labels as Maxi Letters
             for domestic
             deliveries                Priority                    Economy                Priority             Economy
                                      EUR/item                     EUR/item              EUR/item              EUR/item
             250g                      1.3254                       1.0250                3.2532               2.2869
             500g                      2.3926                       1.8316                5.1123               3.2459
             1,000g                    3.7008                       2.8818                7.1650               5.1270

            For C/E4 and 5 envelope printing, a standard price is agreed with all the envelope manufacturers, in case the
            printing is done using two colors. When printing with multiple colors, the printing fees for envelopes are man-
            ufacturer-specific. For specialty envelopes, the printing is done with only one color with manufacturer-specific
            printing fees.

             Printing in two colors               Basic fee for envelope printing                Envelope printing
             selected by the customer                        EUR/item                               EUR/item
             Envelope size C/E5                               99.00                                   0.0540
             Envelope size C/E4                              109.00                                   0.0900
            *) Maximum thickness of 30 mm is to be printed on these envelopes.
            Envelopes are ordered from the envelope manufacturers who have signed a contract with Itella.
            The word Maxi Letter is printed on the Maxi Letters. The indication “Port Payé Finlande” is printed on all spe-
            cialty envelopes. In addition to maximum weight and thickness, the sender’s information or logo, customer
            number, payment indication of the Mailing Envelope and word Priority or Economy are printed on the envelopes.
            Pre-Paid Envelopes with an additional service (see page 8) are only available for domestic mail items.


 Postage Stamp / No Value Indicator Stamp
            A postage stamp is the most convenient payment option for posting single items or occasional posting needs.
            No Value Indicator (NVI) Stamps refer to stamps whose sales price and denomination correspond to the postage
            for domestic 1st or 2nd Class letters up to 50g, valid at the time. For more information on prices, please see Tar-
            iffs and Rates for Services www.itella.fi/english/pricesandinstructions.


 Customized Stamp
            Customized stamps can be designed according to the specific needs of your company. Customized stamps are
            self-adhesive 1st Class no-value indicator stamps available in sheets of 20. The stamps can be ordered at
            www.itella.fi/omakuvapostimerkki (in Finnish) and paid in the online bank or with a credit card. For companies,
            Itella also offers invoices.
            For more information, visit www.itella.fi/omakuvapostimerkki or contact our Customer Service.


 Postcard
            Postcards are processed as Priority or Economy Letters and priced accordingly.

            Dimensions and Weight for Postcard
            l   Minimum size              90mm x 130mm
            l   Maximum size              250mm x 400mm
            l   Maximum weight            50g




12
Christmas Greeting
                  A Christmas Greeting is a type of stamped domestic mail, less expensive than a letter, for which the rates and
                  final posting dates are specified separately every year.
                  They can be sent as enveloped or non-enveloped mail.
                  l Minimum size                 90mm x 130mm
                  l Maximum size                 250mm x 400mm
                  l Maximum weight               50g
                  l No additional services are available

                  A Christmas Greeting can also be posted as 1st or 2nd Class letters and Priority or Economy Letters under the
                  delivery terms and prices valid at the time.


City Express
                  City Express is a regional express letter, payment method franking machine or stamp.


iPost
                   Start-up fees of service                                      EUR
                   iPost EPL                                                    135.00
                   iPost Finvoice * Basic deployment                            675.00
                   iPost PDF                                                    675.00
                   One-time fee for activating FTP/SFTP connection              135.00

                  Priority         Economy          B/W              Priority          Economy      COLOUR           Electronic
No. of letters/     B/W              B/W          Additional         COLOUR            COLOUR      Additional         Letter to
month             1st page         1st page         page             1st page          1st page      page             NetPost
                    EUR              EUR             EUR               EUR                EUR          EUR              EUR
1 – 499            1.050            0.909           0.077             1.176              1.014        0.100            0.350
500 – 999          0.981            0.808           0.077             1.098              0.905        0.100            0.330
1,000 – 1,999      0.915            0.749           0.077             1.021              0.835        0.100            0.310
2,000 – 2,999      0.884            0.712           0.077             0.990              0.799        0.100            0.300
3,000 – 3,999      0.820            0.653           0.072             0.916              0.731        0.093            0.290
4,000 – 4,999      0.790            0.628           0.072             0.886              0.706        0.093            0.280
5,000 – 5,999      0.764            0.603           0.072             0.849              0.671        0.093            0.270
6,000 – 6,999      0.718            0.557           0.072             0.804              0.625        0.093            0.260
7,000 – 7,999      0.684            0.543           0.066             0.760              0.612        0.086            0.250
8,000 – 8,999      0.672            0.530           0.066             0.748              0.588        0.086            0.248
9,000 – 9,999      0.660            0.517           0.066             0.737              0.575        0.086            0.245
                  The number of eLetters exceeding 10,000 a month is based on contracted prices.

                                                        1st page          Additional page
                   B2B e-invoice
                                                          EUR                   EUR
                                                            0.39                 0.05


                   Change fee                                                     EUR
                   iPost CC                                                   0.02 / page


                   Company logo to NetPosti                                       EUR
                   Addition of logo (1h)                                      135.00
                   Storage and display of logo                             60.00 /month

                   The Form Design and Archiving                                 EUR
                   Desingning and other IT work based on hourly rates    135.00 / hour
                   Archiving forms and images                         7.50 / item / month



                                                                                                                                  13
DOMESTIC LETTER MAIL SERVICES

             E-mail receipt confirmation (EPL,PDF) and
                                                                             EUR
             check of double files (EPL), one-time fee
             Automatic e-mail receipt confirmation (FTP/SFTP
                                                                           135.00
             transfers only)
             Checking of double files (FTP/SFTP transfers only)            135.00


             Data sent in Finvoice format                                     EUR
             Data storage fee                                            0.02 /page
             Maintenance (includes 24/7 Helpdesk services
                                                                        50.00 /month
             and the use of data storage)
             Other planning and IT work                                   135.00
             Archiving forms and images                              7.50 /item/month
             Additional services:
             * Addition of logo (1 h)                                      135.00
             * Archive (6-year storage)                                  0.03 /page

            All prices are exclusive of VAT. Invoicing adds the current valid VAT to the price. The invoicing period is one cal-
            endar month.
            Prices include the receiving and handling of iPost data files, using electronic form templates and pictures in the
            letter, printing the letter on standard paper, enveloping by using iPost standard envelopes and delivering it to
            the addressee. The sender is responsible for any data transfer costs for the iPost service.
            Unit prices are defined by the total letter amounts of the previously mentioned services illustrated in the price
            grade. The Electronic Letter service includes the delivery of an electronic letter to the addressee’s NetPost,
            www.posti.fi/netposti. A B2B e-invoice (data delivered in Finvoice format; requires carrying out the deploy-
            ment of data sent in Finvoice format) refers to the delivery of e-invoices addressed to corporate recipients in the
            e-invoice channel selected by the recipient. The discount table based on the total number of letters per month
            applies to domestic services only.
            Tariffs and rates for iPost PDF and iPost Finvoice services are available at
            www.itella.fi/english/servicesandproducts.

            Further Information
            www.itella.fi/english/servicesandproducts, www.posti.fi/english/netposti


 eArchive – Electronic Archiving
            eArchiving enables the archiving of paper and electronic format documents. Prior to archiving, paper documents
            are digitized and materials in electronic format, such as any iPost material, are converted into archival format.
            You can also browse archived documents via an internet interface using customer-specific pass codes.
            We can also link the eArchive service to the customer’s own operating system, such as Intranet, Extranet, and
            systems for financial management or human resources. By using the eArchive link, the eArchive will be dis-
            played as part of the customer’s own application.
            Archived documents can be stored in the eArchive for a specified archival period, or delivered to the customer
            on CD or DVD disks for long-term archiving purposes.




14
DOMESTIC DIRECT MAIL SERVICES

 Bulk Letter
               Mass mailing is intended for postage of addressed marketing mail, in shipment batches of at least 100 items.

               Markings and Indications
               The originals are available from our website: www.itella.fi/english/pricesandinstructions.
               Recommended dimensions 27mm x 27mm. Minimum dimensions 20mm x 20mm.
               Alternatively, you can use the following text
               M Itella Posti Oy              M Itella Posten Ab
               The minimum recommended font size is 12 pt.
               You are free to choose the colour of the indication, provided that it is distinct from the item’s cover.

               Pricing
               Bulk Letter prices are determined by the dimensions, weight, mailing size and the selected processing option.
               Bulk Letter deliveries include Itella Green climate friendly delivery.
               Such letters must fit through a letter box/mail slot, as such or folded. If the item needs to be folded to fit the
               standard letter slit dimensions (30mm x 250mm), the following surcharge will apply: EUR 0.0104 / item.
               Items exceeding the maximum dimensions for Bulk Letters are treated as items consistent with their actual size,
               e.g. as an Economy Maxi Letter, and invoiced accordingly.
               For confidential and personal mail, you should use our Priority or Economy letter service.

 Bulk Letter – Batch-Sorted                                                                                               4711
               l   Minimum size               90mm x 130mm
               l   Maximum size               250mm x 400mm x 30mm
               l   Maximum weight             2kg
               The definition of batch sorting can be found on page 5.

                Mailing size              EUR/item          EUR/kg           EUR min.
                100 – 4,999                0.3112            2.3445           0.3541
                5,000 – 9,999              0.2429            2.0277           0.2797
                10,000 – 19,999            0.2138            1.8879           0.2478
                20,000 – 29,999            0.1935            1.8878           0.2276
                30,000 – 49,999            0.1901            1.8460           0.2233
                50,000 – 99,999            0.1854            1.7623           0.2172
                100,000 – 199,999          0.1794            1.6993           0.2099
                200,000 –                  0.1772            1.6865           0.2075


 Bulk Letter – Machine Sortable                                                                                           4710
               l   Minimum size               E6 (110mm x 156mm)
               l   Maximum size               B4 (250mm x 353mm)
               l   Maximum weight             1kg
               l   Thickness                  0.2 – 20mm
               For the definition of machine-sortable mail, please see page 4.

                Mailing size              EUR/item          EUR/kg           EUR min.
                1 – 99                     0.3154            2.6420           0.3588
                100 – 4,999                0.3079            2.4989           0.3502
                5,000 – 9,999              0.2903            2.3300           0.3321
                10,000 – 19,999            0.2743            2.2572           0.3149
                20,000 – 29,999            0.2619            2.2571           0.3024
                30,000 – 49,999            0.2603            2.2321           0.3004
                50,000 – 99,999            0.2571            2.1821           0.2962
                100,000 – 199,999          0.2529            2.1432           0.2914
                200,000 –                  0.2514            2.1349           0.2897

                                                                                                                              15
DOMESTIC DIRECT MAIL SERVICES

 Bulk Letter – Manually Sortable                                                                                  4709
            l   Minimum size                 90mm x 130mm
            l   Maximum size                 250mm x 400mm x 30mm
            l   Maximum weight               2kg
            For the definition of manually sortable mail, please see page 5.

             Mailing size             EUR/item           EUR/kg         EUR min.
             1 – 99                     0.3526           2.7081           0.4012
             100 – 4,999                0.3501           2.6895           0.3983
             5,000 – 9,999              0.3488           2.6894           0.3970
             10,000 – 19,999            0.3485           2.6867           0.3967
             20,000 – 29,999            0.3480           2.6840           0.3963
             30,000 – 49,999            0.3479           2.6830           0.3961
             50,000 – 99,999            0.3475           2.6814           0.3958
             100,000 – 199,999          0.3472           2.6747           0.3952
             200,000 –                  0.3469           2.6679           0.3948


 Bulk Letter – Pricing Service                                                                                 10999
            l   Minimum size           90mm x 130mm
            l   Maximum size           250mm x 400mm x 30mm
            l   Maximum weight         250g
            l   Minimum number to be invoiced 100 items
            For a description of the pricing service and service fees, see page 53.

             Bulk Letter – Pricing Service          EUR/item            EUR/kg
                                                      0.3750            2.6800


 Home Direct and Home Direct Catalog
            Home Direct and Home Direct Catalog are meant for sending non-addressed marketing material items.

            Product names
             10266    Home Direct 02                                 10280     Home Direct Catalog 05
             10267    Home Direct 02, Public information             10281     Home Direct Catalog 05, Public information
             10268    Home Direct 02, Finnish                        10282     Home Direct Catalog 05, Finnish
             10269    Home Direct 02, Swedish                        10283     Home Direct Catalog 05, Swedish
             10270    Home Direct 02, Detached and semi-             10284     Home Direct Catalog 05, Detached and semi-
                      detached houses                                          detached houses
             10271    Home Direct 02, Targeting with aTarget         10285     Home Direct Catalog 05, Targeting with aTarget
             10272    Home Direct, Speed-up                          10286     Home Direct Catalog 15
             10273    Home Direct 05                                 10287     Home Direct Catalog 15, Public information
             10274    Home Direct 05, Public information             10288     Home Direct Catalog 15, Targeting with aTarget
             10275    Home Direct 05, Finnish                        10289     Home Direct Catalog 30
             10276    Home Direct 05, Swedish                        10290     Home Direct Catalog 30, Public information
             10277    Home Direct 05, Detached and semi-             10291     Home Direct Catalog 30, Targeting with
                      detached houses                                          aTarget
             10278    Home Direct 05, Targeting with aTarget         10292     Home Direct, Coverage Delivery
             10455    Home Direct 02, full delivery                  10457     Home Direct Catalog 05, full delivery
             10456    Home Direct 05, full delivery                  10458     Home Direct Catalog 15, full delivery
                                                                     10459     Home Direct Catalog 30, full delivery

            Markings and Indications
            The originals are available from our website www.itella.fi/english/pricesandinstructions.
            Recommended dimensions 27mm x 27mm. Minimum dimensions 20mm x 20mm.
            Alternatively, you can use the following text
            IK Itella Posti Oy             IK Itella Posten Ab
16
            The minimum recommended font size is 12 pt.
               The indications can be printed on the Bundle Labels in a clearly visible location. The customer can choose the
               color as needed, as long as it is clearly visible. As an exception, the text “Public information” must be printed on
               the material.

               Service Levels and Posting
               Valid as of Feb 1 2011
               02 – Fixed-day delivery. Posting items two weekdays before the delivery day.
               05 – Five-day delivery. Posting items two weekdays before the first delivery day. The delivery is made within
                    five weekdays.
               15 – The submission is two weekdays prior to the first delivery date. The delivery is made within 15 weekdays.
               30 – Monthly delivery. The submission is two weekdays prior to the first delivery date. The delivery is made
                    within 30 weekdays.

               Dimensions and Weight
               l   Minimum size          90mm x 130mm
               l   Maximum size          250mm x 400mm x 30mm
               l   Maximum weight        Home Direct 200g
                                         Home Direct, catalog 2,000g*
               *) Delivery of items weighing over 1,000g must always be agreed separately with Sales.
               Advance information is obligatory for Home Direct, catalog items seven (7) days prior to mailing.

               Pricing
               The pricing for Home Direct is based on item weight, service level and postal code area. Home Direct products
               include Itella Green climate friendly delivery.
               The item must fit through a letter box/mail slot, as it is or folded. If the item needs to be folded to fit through the
               post-box/mail slot, the following surcharge will apply: EUR 0.0104 / item.
               Prices for Home Direct are available from aTarget at www.atarget.fi and for Home Direct Catalog prices, please
               contact the Customer Service of Itella Customer Relationship Marketing Ltd, tel. 010 806 300 (Mon–Fri 8am–
               4pm) or email at asiakkuusmarkkinointi@itella.com.

               Allocation
               Home direct allows targeting with postal code accuracy:
               Domestic households:            All households allowed
               Full delivery:                  All delivery points allowed
               Public announcements:           All delivery points
               Finnish-speaking households: All Finnish-speaking households allowed
               Swedish-speaking:               All Swedish-speaking and bilingual households allowed
               Private homes:                  All single-family, detached and semi-detached houses and farms allowed
               aTarget allocation:             All allowed households according to the ACORN Star residential area
                                               classification
               Allowed households and delivery points = not delivered to households which do not wish to receive
               advertisements.
               Public announcements also delivered to households which do not wish to receive advertisements. Home Direct
               and Home Direct Catalogue products are only delivered as public bulletins to households refusing advertise-
               ment deliveries.


Home Direct Coverage Delivery                                                                                          10292
               An unaddressed item is delivered to those households to whom this same item is not delivered as an addressed
               item (Bulk Letter, Economy Letter or Press M Publication). Coverage Delivery services are always subject to a sepa-
               rate agreement with Sales, on a case-by-case basis. Coverage Delivery is always a fixed-day delivery, with a maxi-
               mum item weight of 200g.


Itella eCard
               In the Itella eCard service, you can create and send A6, A5 and A4 -sized post cards and A4-sized letters. You
               will find the service prices and further information on the service at www.ekortti.fi.

                                                                                                                                   17
DoMEStic PuBLicAtion DELivEry SErvicES

 Press X
            The Press X magazine product is meant for the delivery of various publications whose handling characteristics
            and appearance resemble newspapers.

            The Measurements and Weight of Press X Magazines
            l   Minimum size                                               90mm x 130mm
            l   Maximum size                                               320mm x 470mm, maximum thickness 30mm
            l   When folded, it must fit through a letter box/mail slot    30mm x 250mm
            l   Maximum weight                                             2kg

            Markings and Indications
            The originals are available from our website www.itella.fi/english/pricesandinstructions.
            Recommended dimensions 27mm x 27mm. Minimum dimensions 20mm x 20mm.
            Alternatively, you can use the following text
            X Itella Posti Oy              X Itella Posten Ab
            Itella Green                   Itella Green
            The minimum recommended font size is 12 pt.
            You are free to choose the colour of the indication, provided that it is distinct from the item’s cover.

            Service Levels and Posting
            01, Publication – Overnight delivery. Posting items on the weekday (Mon.–Fri.) preceding the delivery day.

            Rates are Determined by
            l   Service level
            l   Mailing size
            l   Item weight
            l   Processing option and
            l   Frequency (for mailings of over 5,000 items at least four times a year, please contact Sales)
            l   Advance order (a minimum of 30,000 delivery items per shipment lot at least 7 weeks prior to mailing date;
                contact Sales)


 Press X – Batch-Sorted                                                                                                4736
            The definition of batch sorting can be found on page 5.

             Mailing size              EUR/item          EUR/kg           EUR min.
             100 –                      0.3844            2.7889           0.4402
             5,000 –                    0.3015            2.4120           0.3497
             10,000 –                   0.2665            2.2459           0.3114
             20,000 –                   0.2425            2.2457           0.2874
             50,000 –                   0.2336            2.0964           0.2755
             100,000 –                  0.2261            2.0215           0.2665
             200,000 –                  0.2231            2.0061           0.2632


 Press X – Manually Sortable                                                                                           4735
            For the definition of manually sortable mail, please see page 5.

             Mailing size              EUR/item          EUR/kg           EUR min.
             1–                         0.4762            3.4535           0.5453
             100 –                      0.4728            3.4299           0.5414
             5,000 –                    0.4704            3.4295           0.5390
             10,000 –                   0.4698            3.4252           0.5383
             20,000 –                   0.4692            3.4209           0.5377
             50,000 –                   0.4687            3.4166           0.5370
             100,000 –                  0.4681            3.4059           0.5362
18           200,000 –                  0.4675            3.3953           0.5354
Press M
          The Press M magazine product is meant for the delivery of various publications whose handling characteristics
          and appearance resemble magazines. A bundle shipment is a handy way to deliver various publications in a
          bundle to a single recipient. Further information under Bundle shipments in basic delivery, see page 28.

          The Measurements and Weight of Press M Magazines
          l   Minimum size                                               90mm x 130mm
          l   Maximum size                                               320mm x 470mm, maximum thickness 30mm
          l   When folded, it must fit through a letter box/mail slot    30mm x 250mm
          l   Maximum weight                                             2kg

          Markings and Indications
          The originals are available from our website www.itella.fi/english/pricesandinstructions.
          Recommended dimensions 27mm x 27mm. Minimum dimensions 20mm x 20mm.
          Alternatively, you can use the following text
          M Itella Posti Oy              M Itella Posten Ab
          Itella Green                   Itella Green
          The minimum recommended font size is 12 pt.
          You are free to choose the colour of the indication, provided that it is distinct from the item’s cover.

          Rates are Determined by
          l   Service level
          l   Mailing size
          l   Weight
          l   Selected processing option and
          l   Frequency (for mailings of over 5,000 items at least four times a year, please contact Sales)
          l   Advance order (a minimum of 30,000 delivery items per shipment lot at least 7 weeks prior to mailing date;
              contact Sales)


Press M – Batch-Sorted                                                                                               4739
          The definition of batch sorting can be found on page 5.

           Mailing size              EUR/item          EUR/kg           EUR min.
           100 –                      0.3205            2.3249           0.3647
           5,000 –                    0.2514            2.0108           0.2895
           10,000 –                   0.2223            1.8722           0.2577
           20,000 –                   0.2022            1.8721           0.2377
           50,000 –                   0.1948            1.7476           0.2280
           100,000 –                  0.1884            1.6852           0.2204
           200,000 –                  0.1861            1.6725           0.2178


Press M – Manually Sortable                                                                                          4738
          For the definition of manually sortable mail, please see page 5.

           Mailing size              EUR/item          EUR/kg           EUR min.
           1–                         0.3830            2.7779           0.4357
           100 –                      0.3803            2.7589           0.4326
           5,000 –                    0.3788            2.7588           0.4312
           10,000 –                   0.3784            2.7560           0.4308
           20,000 –                   0.3780            2.7532           0.4303
           50,000 –                   0.3775            2.7506           0.4298
           100,000 –                  0.3771            2.7437           0.4292
           200,000 –                  0.3768            2.7368           0.4288


                                                                                                                        19
DoMEStic PuBLicAtion DELivEry SErvicES

           Other Posting Service Options for Publications
           l   There are various posting options for magazines issued at least four (4) times a year with a minimum batch
               size of 1,000 copies. The preliminary work and advance information related to posting is taken into account
               in the pricing of these services. Further information is available in the delivery pricelist and product terms of
               Magazine Press Pro and from Itella’s Sales.


 Newspaper Deliveries
           Newspaper products are solutions for newspaper-like shipments of a minimum shipment lot of 1,000 items,
           delivered at least 48 times a year to a relatively unchanging group of recipients. Newspaper products are pre-
           pared, supplied with advance information, and updated prior to being handed over for postal delivery. The
           discount basis includes the level of preparation work, the local blanketing percentage (issues published on
           business days only), and the procedure (bundling by postal code, alphabetization by address). These discounts
           are calculated from the list prices of this list of rates and tariffs. These products are service packages developed
           as alternatives to a lot-sorted Press X service.

           l   Minimum size                                               90mm x 130mm
           l   Maximum size                                               320mm x 470mm, maximum thickness 30mm
           l   When folded, it must fit through a letter box/mail slot    30mm x 250mm
           l   Maximum weight                                             2kg
           Items to be posted
           1. which cannot be folded to fit the size of mail slots because of supplements, for instance
           2. which have not been sorted or batched in compliance with the mail sorting specifications
           3. whose size exceeds the maximum size allowed for Newspaper products
           are processed and invoiced as a Priority Letter (see page 7) or Priority Maxi Size (see page 9) or as a parcel.
           The definition of batch sorting can be found on page 5.


           Shipment Indications and Markings
           NP1 Itella Posti Oy            NP1 Itella Posten Ab
           Itella Green                   Itella Green
           N1 Itella Posti Oy             N1 Itella Posten Ab
           Itella Green                   Itella Green
           N2 Itella Posti Oy             N2 Itella Posten Ab
           Itella Green                   Itella Green
           The minimum recommended font size is 12 pt.
           You are free to choose the colour of the indication, provided that it is distinct from the item’s cover.




20
Newspaper Pro 1                                                                                             5204
          Itella Newspaper Pro 1 is meant for nation-wide and local delivery speed 01 newspapers with extensive
          coverage.

                                        48 – 95 times/year
           Mailing size                EUR/item           EUR/kg            EUR min.
           1,000 – 1,499                0.2566            1.2297             0.3012
           1,500 – 1,999                0.2496            1.1961             0.2927
           2,000 – 2,499                0.2426            1.1626             0.2841
           2,500 – 2,999                0.2357            1.1291             0.2755
           3,000 – 3,499                0.2287            1.0956             0.2669
           3,500 – 3,999                0.2217            1.0621             0.2584
           4,000 – 4,499                0.2147            1.0286             0.2498
           4,500 – 4,999                0.2077            0.9951             0.2412
           5,000 – 5,499                0.2007            0.9615             0.2326
           5,500 – 5,999                0.1992            0.9397             0.2287
           6,000 – 6,499                0.1976            0.9178             0.2248
           6,500 – 6,999                0.1961            0.8959             0.2208
           7,000 – 7,499                0.1946            0.8740             0.2169
           7,500 – 7,999                0.1930            0.8521             0.2129
           8,000 – 8,499                0.1915            0.8302             0.2090
           8,500 – 8,999                0.1899            0.8083             0.2050
           9,000 – 9,499                0.1884            0.7864             0.2011
           9,500 – 9,999                0.1868            0.7645             0.1971
           10,000 – 10,499              0.1853            0.7426             0.1932
           10,500 – 10,999              0.1844            0.7392             0.1923
           11,000 – 11,499              0.1835            0.7357             0.1914
           11,500 – 11,999              0.1826            0.7323             0.1904
           12,000 – 12,499              0.1818            0.7289             0.1895
           12,500 – 12,999              0.1809            0.7255             0.1886
           13,000 – 13,499              0.1800            0.7220             0.1877
           13,500 – 13,999              0.1791            0.7186             0.1868
           14,000 – 14,499              0.1782            0.7152             0.1859
           14,500 – 14,999              0.1774            0.7117             0.1850
           15,000 – 15,499              0.1765            0.7083             0.1840
           15,500 – 15,999              0.1756            0.7049             0.1831
           16,000 – 16,499              0.1747            0.7014             0.1822
           16,500 – 16,999              0.1738            0.6980             0.1813
           17,000 – 17,499              0.1729            0.6946             0.1804
           17,500 – 17,999              0.1721            0.6911             0.1795
           18,000 – 18,499              0.1712            0.6877             0.1785
           18,500 – 18,999              0.1703            0.6843             0.1776
           19,000 – 19,499              0.1694            0.6809             0.1767
           19,500 – 19,999              0.1685            0.6774             0.1758
           20,000 – 22,499              0.1673            0.6724             0.1745
           22,500 – 24,999              0.1660            0.6673             0.1732
           25,000 – 27,499              0.1648            0.6623             0.1719
           27,500 – 29,999              0.1635            0.6574             0.1706
           30,000 –                     0.1633            0.6563             0.1703



                                                                                                                  21
DoMEStic PuBLicAtion DELivEry SErvicES

                            96 – 143 times/year
          Mailing size      EUR/item         EUR/kg    EUR min.
          1,000 – 1,499     0.2252            1.0793   0.2644
          1,500 – 1,999     0.2207            1.0573   0.2587
          2,000 – 2,499     0.2161            1.0352   0.2529
          2,500 – 2,999     0.2115            1.0132   0.2472
          3,000 – 3,499     0.2069            0.9912   0.2414
          3,500 – 3,999     0.2023            0.9691   0.2357
          4,000 – 4,499     0.1977            0.9471   0.2300
          4,500 – 4,999     0.1931            0.9251   0.2242
          5,000 – 5,499     0.1885            0.9030   0.2185
          5,500 – 5,999     0.1871            0.8825   0.2148
          6,000 – 6,499     0.1856            0.8619   0.2111
          6,500 – 6,999     0.1842            0.8414   0.2074
          7,000 – 7,499     0.1827            0.8208   0.2037
          7,500 – 7,999     0.1813            0.8002   0.2000
          8,000 – 8,499     0.1798            0.7797   0.1963
          8,500 – 8,999     0.1784            0.7591   0.1926
          9,000 – 9,499     0.1769            0.7386   0.1889
          9,500 – 9,999     0.1755            0.7180   0.1851
          10,000 – 10,499   0.1740            0.6974   0.1814
          10,500 – 10,999   0.1732            0.6942   0.1806
          11,000 – 11,499   0.1724            0.6910   0.1797
          11,500 – 11,999   0.1715            0.6878   0.1789
          12,000 – 12,499   0.1707            0.6845   0.1780
          12,500 – 12,999   0.1699            0.6813   0.1771
          13,000 – 13,499   0.1690            0.6781   0.1763
          13,500 – 13,999   0.1682            0.6749   0.1754
          14,000 – 14,499   0.1674            0.6717   0.1746
          14,500 – 14,999   0.1666            0.6684   0.1737
          15,000 – 15,499   0.1657            0.6652   0.1728
          15,500 – 15,999   0.1649            0.6620   0.1720
          16,000 – 16,499   0.1641            0.6588   0.1711
          16,500 – 16,999   0.1632            0.6555   0.1703
          17,000 – 17,499   0.1624            0.6523   0.1694
          17,500 – 17,999   0.1616            0.6491   0.1685
          18,000 – 18,499   0.1608            0.6459   0.1677
          18,500 – 18,999   0.1599            0.6427   0.1668
          19,000 – 19,499   0.1591            0.6394   0.1660
          19,500 – 19,999   0.1583            0.6362   0.1651
          20,000 – 22,499   0.1567            0.6299   0.1634
          22,500 – 24,999   0.1551            0.6236   0.1618
          25,000 – 27,499   0.1536            0.6174   0.1602
          27,500 – 29,999   0.1521            0.6112   0.1586
          30,000 –          0.1518            0.6100   0.1583




22
                  144 – 191 times/year
Mailing size      EUR/item          EUR/kg   EUR min.
1,000 – 1,499      0.2041           0.9781   0.2396
1,500 – 1,999      0.2000           0.9581   0.2344
2,000 – 2,499      0.1958           0.9381   0.2292
2,500 – 2,999      0.1916           0.9182   0.2240
3,000 – 3,499      0.1875           0.8982   0.2188
3,500 – 3,999      0.1833           0.8782   0.2136
4,000 – 4,499      0.1792           0.8583   0.2084
4,500 – 4,999      0.1750           0.8383   0.2032
5,000 – 5,499      0.1708           0.8183   0.1980
5,500 – 5,999      0.1695           0.7997   0.1946
6,000 – 6,499      0.1682           0.7811   0.1913
6,500 – 6,999      0.1669           0.7624   0.1879
7,000 – 7,499      0.1656           0.7438   0.1846
7,500 – 7,999      0.1643           0.7252   0.1812
8,000 – 8,499      0.1629           0.7065   0.1779
8,500 – 8,999      0.1616           0.6879   0.1745
9,000 – 9,499      0.1603           0.6693   0.1711
9,500 – 9,999      0.1590           0.6506   0.1678
10,000 – 10,499    0.1577           0.6320   0.1644
10,500 – 10,999    0.1569           0.6291   0.1636
11,000 – 11,499    0.1562           0.6262   0.1629
11,500 – 11,999    0.1554           0.6232   0.1621
12,000 – 12,499    0.1547           0.6203   0.1613
12,500 – 12,999    0.1539           0.6174   0.1605
13,000 – 13,499    0.1532           0.6145   0.1597
13,500 – 13,999    0.1524           0.6116   0.1590
14,000 – 14,499    0.1517           0.6086   0.1582
14,500 – 14,999    0.1509           0.6057   0.1574
15,000 – 15,499    0.1502           0.6028   0.1566
15,500 – 15,999    0.1494           0.5999   0.1558
16,000 – 16,499    0.1487           0.5970   0.1551
16,500 – 16,999    0.1479           0.5940   0.1543
17,000 – 17,499    0.1472           0.5911   0.1535
17,500 – 17,999    0.1464           0.5882   0.1527
18,000 – 18,499    0.1457           0.5853   0.1519
18,500 – 18,999    0.1449           0.5824   0.1512
19,000 – 19,499    0.1442           0.5794   0.1504
19,500 – 19,999    0.1434           0.5765   0.1496
20,000 – 22,499    0.1416           0.5691   0.1477
22,500 – 24,999    0.1397           0.5617   0.1458
25,000 – 27,499    0.1379           0.5544   0.1439
27,500 – 29,999    0.1362           0.5473   0.1420
30,000 –           0.1358           0.5459   0.1416




                                                        23
DoMEStic PuBLicAtion DELivEry SErvicES

                            192 – 239 times/year
          Mailing size      EUR/item          EUR/kg   EUR min.
          1,000 – 1,499      0.1947           0.9328   0.2285
          1,500 – 1,999      0.1907           0.9137   0.2235
          2,000 – 2,499      0.1867           0.8947   0.2186
          2,500 – 2,999      0.1828           0.8757   0.2136
          3,000 – 3,499      0.1788           0.8566   0.2087
          3,500 – 3,999      0.1748           0.8376   0.2037
          4,000 – 4,499      0.1709           0.8185   0.1987
          4,500 – 4,999      0.1669           0.7995   0.1938
          5,000 – 5,499      0.1629           0.7805   0.1888
          5,500 – 5,999      0.1617           0.7627   0.1856
          6,000 – 6,499      0.1604           0.7449   0.1824
          6,500 – 6,999      0.1592           0.7271   0.1792
          7,000 – 7,499      0.1579           0.7094   0.1760
          7,500 – 7,999      0.1567           0.6916   0.1728
          8,000 – 8,499      0.1554           0.6738   0.1696
          8,500 – 8,999      0.1542           0.6561   0.1664
          9,000 – 9,499      0.1529           0.6383   0.1632
          9,500 – 9,999      0.1516           0.6205   0.1600
          10,000 – 10,499    0.1504           0.6027   0.1568
          10,500 – 10,999    0.1497           0.6000   0.1561
          11,000 – 11,499    0.1490           0.5972   0.1553
          11,500 – 11,999    0.1482           0.5944   0.1546
          12,000 – 12,499    0.1475           0.5916   0.1538
          12,500 – 12,999    0.1468           0.5888   0.1531
          13,000 – 13,499    0.1461           0.5860   0.1523
          13,500 – 13,999    0.1454           0.5833   0.1516
          14,000 – 14,499    0.1447           0.5805   0.1509
          14,500 – 14,999    0.1440           0.5777   0.1501
          15,000 – 15,499    0.1432           0.5749   0.1494
          15,500 – 15,999    0.1425           0.5721   0.1486
          16,000 – 16,499    0.1418           0.5693   0.1479
          16,500 – 16,999    0.1411           0.5665   0.1471
          17,000 – 17,499    0.1404           0.5638   0.1464
          17,500 – 17,999    0.1397           0.5610   0.1457
          18,000 – 18,499    0.1389           0.5582   0.1449
          18,500 – 18,999    0.1382           0.5554   0.1442
          19,000 – 19,499    0.1375           0.5526   0.1434
          19,500 – 19,999    0.1368           0.5498   0.1427
          20,000 – 22,499    0.1332           0.5359   0.1390
          22,500 – 24,999    0.1296           0.5220   0.1352
          25,000 – 27,499    0.1261           0.5081   0.1315
          27,500 – 29,999    0.1225           0.4941   0.1278
          30,000 –           0.1218           0.4914   0.1271




24
                   240 – times/year
Mailing size      EUR/item            EUR/kg   EUR min.
1,000 – 1,499     0.1777              0.8513   0.2085
1,500 – 1,999     0.1740              0.8339   0.2040
2,000 – 2,499     0.1704              0.8165   0.1995
2,500 – 2,999     0.1668              0.7991   0.1950
3,000 – 3,499     0.1632              0.7818   0.1904
3,500 – 3,999     0.1595              0.7644   0.1859
4,000 – 4,499     0.1559              0.7470   0.1814
4,500 – 4,999     0.1523              0.7296   0.1769
5,000 – 5,499     0.1487              0.7123   0.1723
5,500 – 5,999     0.1475              0.6960   0.1694
6,000 – 6,499     0.1464              0.6798   0.1665
6,500 – 6,999     0.1453              0.6636   0.1636
7,000 – 7,499     0.1441              0.6474   0.1606
7,500 – 7,999     0.1430              0.6312   0.1577
8,000 – 8,499     0.1418              0.6149   0.1548
8,500 – 8,999     0.1407              0.5987   0.1519
9,000 – 9,499     0.1395              0.5825   0.1490
9,500 – 9,999     0.1384              0.5663   0.1460
10,000 – 10,499   0.1373              0.5501   0.1431
10,500 – 10,999   0.1366              0.5475   0.1424
11,000 – 11,499   0.1359              0.5450   0.1418
11,500 – 11,999   0.1353              0.5425   0.1411
12,000 – 12,499   0.1346              0.5399   0.1404
12,500 – 12,999   0.1340              0.5374   0.1397
13,000 – 13,499   0.1333              0.5348   0.1390
13,500 – 13,999   0.1327              0.5323   0.1384
14,000 – 14,499   0.1320              0.5297   0.1377
14,500 – 14,999   0.1314              0.5272   0.1370
15,000 – 15,499   0.1307              0.5247   0.1363
15,500 – 15,999   0.1301              0.5221   0.1356
16,000 – 16,499   0.1294              0.5196   0.1350
16,500 – 16,999   0.1288              0.5170   0.1343
17,000 – 17,499   0.1281              0.5145   0.1336
17,500 – 17,999   0.1275              0.5120   0.1329
18,000 – 18,499   0.1268              0.5094   0.1322
18,500 – 18,999   0.1261              0.5069   0.1316
19,000 – 19,499   0.1255              0.5043   0.1309
19,500 – 19,999   0.1248              0.5018   0.1302
20,000 – 22,499   0.1212              0.4870   0.1264
22,500 – 24,999   0.1176              0.4727   0.1227
25,000 – 27,499   0.1141              0.4588   0.1191
27,500 – 29,999   0.1108              0.4453   0.1156
30,000 –          0.1101              0.4427   0.1149




                                                          25
DoMEStic PuBLicAtion DELivEry SErvicES

 Newspaper 1                                                                                                5203
          Itella Newspaper 1 is meant for remote coverage of Newspaper Pro 1 deliveries and nation-wide delivery speed
          01 newspapers.

                                        48 – 95 times/year
           Mailing size                EUR/item             EUR/kg          EUR min.
           1,000 – 4,999                0.2895              1.3871           0.3398
           5,000 – 9,999                0.2264              1.0847           0.2624
           10,000 – 19,999              0.2090              0.8377           0.2179
           20,000 – 49,999              0.1891              0.7603           0.1973
           50,000 – 99,999              0.1841              0.7322           0.1918
           100,000 – 199,999            0.1768              0.7029           0.1841
           200,000 –                    0.1750              0.6958           0.1811

                                       96 – 143 times/year
           Mailing size                EUR/item             EUR/kg          EUR min.
           1,000 – 4,999                0.2541              1.2175           0.2983
           5,000 – 9,999                0.2127              1.0187           0.2465
           10,000 – 19,999              0.1963              0.7867           0.2047
           20,000 – 49,999              0.1776              0.7140           0.1853
           50,000 – 99,999              0.1729              0.6876           0.1801
           100,000 – 199,999            0.1660              0.6601           0.1729
           200,000 –                    0.1644              0.6535           0.1701

                                       144 – 191 times/year
           Mailing size                EUR/item             EUR/kg          EUR min.
           1,000 – 4,999                0.2303              1.1033           0.2703
           5,000 – 9,999                0.1927              0.9231           0.2234
           10,000 – 19,999              0.1779              0.7129           0.1855
           20,000 – 49,999              0.1610              0.6471           0.1679
           50,000 – 99,999              0.1567              0.6231           0.1632
           100,000 – 199,999            0.1504              0.5982           0.1567
           200,000 –                    0.1489              0.5922           0.1541

                                       192 – 239 times/year
           Mailing size                EUR/item             EUR/kg          EUR min.
           1,000 – 4,999                0.2196              1.0522           0.2578
           5,000 – 9,999                0.1838              0.8804           0.2130
           10,000 – 19,999              0.1697              0.6799           0.1769
           20,000 – 49,999              0.1535              0.6171           0.1601
           50,000 – 99,999              0.1495              0.5943           0.1557
           100,000 – 199,999            0.1435              0.5705           0.1495
           200,000 –                    0.1420              0.5648           0.1470

                                         240 – times/year
           Mailing size                EUR/item             EUR/kg          EUR min.
           1,000 – 4,999                0.2004              0.9603           0.2352
           5,000 – 9,999                0.1677              0.8035           0.1944
           10,000 – 19,999              0.1548              0.6205           0.1614
           20,000 – 49,999              0.1401              0.5632           0.1461
           50,000 – 99,999              0.1364              0.5423           0.1421
           100,000 – 199,999            0.1309              0.5206           0.1364
           200,000 –                    0.1296              0.5154           0.1341




26
Newspaper 2                                                                                 10298
         Itella Newspaper 2 is mainly meant for nation-wide delivery speed 02 newspapers.

                                       48 – 95 times/year
          Mailing size                EUR/item             EUR/kg         EUR min.
          1,000 – 4,999                0.2265              1.0853          0.3323
          5,000 – 9,999                0.1708              0.8180          0.2474
          10,000 – 19,999              0.1576              0.6318          0.2055
          20 ,000 – 49,999             0.1426              0.5734          0.1860
          50,000 – 99,999              0.1389              0.5522          0.1808
          100,000 – 199,999            0.1333              0.5301          0.1736
          200,000 –                    0.1320              0.5248          0.1626

                                      96 – 143 times/year
          Mailing size                EUR/item             EUR/kg         EUR min.
          1,000 – 4,999                0.1994              0.9553          0.2925
          5,000 – 9,999                0.1503              0.7201          0.2178
          10,000 – 19,999              0.1388              0.5561          0.1808
          20 ,000 – 49,999             0.1255              0.5047          0.1637
          50,000 – 99,999              0.1222              0.4861          0.1592
          100,000 – 199,999            0.1174              0.4666          0.1528
          200,000 –                    0.1162              0.4619          0.1431

                                      144 – 191 times/year
          Mailing size                EUR/item             EUR/kg         EUR min.
          1,000 – 4,999                0.1807              0.8657          0.2651
          5,000 – 9,999                0.1362              0.6525          0.1973
          10,000 – 19,999              0.1257              0.5039          0.1639
          20 ,000 – 49,999             0.1138              0.4574          0.1483
          50,000 – 99,999              0.1108              0.4405          0.1442
          100,000 – 199,999            0.1063              0.4228          0.1385
          200,000 –                    0.1053              0.4186          0.1297

                                      192 – 239 times/year
          Mailing size                EUR/item             EUR/kg         EUR min.
          1,000 – 4,999                0.1723              0.8256          0.2528
          5,000 – 9,999                0.1299              0.6223          0.1882
          10,000 – 19,999              0.1199              0.4806          0.1563
          20 ,000 – 49,999             0.1085              0.4362          0.1415
          50,000 – 99,999              0.1056              0.4201          0.1376
          100,000 – 199,999            0.1014              0.4033          0.1321
          200,000 –                    0.1004              0.3992          0.1237

                                        240 – times/year
          Mailing size                EUR/item             EUR/kg         EUR min.
          1,000 – 4,999                0.1572              0.7534          0.2307
          5,000 – 9,999                0.1186              0.5679          0.1718
          10,000 – 19,999              0.1094              0.4386          0.1426
          20 ,000 – 49,999             0.0990              0.3981          0.1291
          50,000 – 99,999              0.0964              0.3834          0.1255
          100,000 – 199,999            0.0926              0.3680          0.1205
          200,000 –                    0.0916              0.3643          0.1129




                                                                                                27
DoMEStic PuBLicAtion DELivEry SErvicES

 Maximum reach Delivery for Publications, Basic Delivery                                                            4734
            With Blanket Delivery, the publication in question (Press X and Press M, Newspaper deliveries and Magazine
            Press Pro deliveries) or its brochure are also delivered simultaneously to households that have not subscribed
            to it. Non-subscribed publications in Blanket Delivery are not delivered to households that have prohibited mar-
            keting materials. Blanket deliveries are always agreed upon on a case-specific basis with Sales. The maximum
            weight for a magazine brochure is 200g and for a magazine, 2kg.

             Mailing size                    EUR/item         EUR/kg             EUR min.
             500 –                           0.1542           0.9052             0.1712
             5,000 –                         0.1337           0.8646             0.1499
             10,000 –                        0.1311           0.8633             0.1473
             20,000 –                        0.1286           0.8531             0.1446
             50,000 –                        0.1192           0.8131             0.1345
             100,000 –                       0.1168           0.8119             0.1320
             200,000 –                       0.1111           0.7875             0.1259
             500,000 –                       0.1046           0.7775             0.1192
             1m –                            0.1007           0.7751             0.1153
             1.5m –                          0.0961           0.7728             0.1106
             2m –                            0.0938           0.7716             0.1083


 Bundled items in Basic Delivery                                                                       1007, 1008
            Bundle Delivery is meant for delivering various publications as a bundle to the recipient. The price of the Bundle
            Delivery includes transport and related handling of the delivery from the office of origin to the receiving post
            office and delivery to the recipient. Senders can acquire the additional Bundle Delivery collection service.
                                                                                Price /item             Price by weight
                            Service level
                                                                                EUR/bundle                  EUR/kg
             1007           Itella Bundled publications 2*                           3.2283                 0.4320
             1008           Itella Bundled publications 1**                          3.6620                 0.5188

            *) 95% of the items are delivered to the recipients on the second weekday after submitting the shipment, and
            the rest on the third weekday.
            **) 95% of the items are delivered to the recipient on the next weekday after submitting the shipment, and the
            rest on the second weekday.


 Additional Services for Bundled Publications                                                                       1009
                                                                                                          Price /item
                            Service
                                                                                                         EUR/bundle*
             1009           Collection from the sender                                                       2.35

            *) In addition to the actual price per bundle.


 Speed-up, Changes in Posting and Delivery Day,                                               5704,5705,5706,
 and Office of Posting                                                                        5707,5708,5709,
                             Service level                                               Price/item
                                                                                               EUR
             5704            Speed-up, agreed 24 hrs before delivery at the latest            0.032
             5705            Speed-up, agreed by noon                                         0.043
             5706            Chg in posting and del. day 24 hrs before                        0.032
             5707            Chg in posting and del. day by noon                              0.043
             5708            Chg in office of posting 24 hrs before del. at                   0.032
             5709            Chg in office of posting by noon                                 0.043




28
 Itella Free Paper
              Itella Free Paper is meant for mailing various kinds of publications that are similar to a publication as regards
              handling and appearance. Free papers should be dropped off at the postal center of the selected area of deliv-
              ery (the prices do not include line hauls). Free papers are delivered to households which do not wish to receive
              advertisements only as public announcements. If there are four or more items mailed per year, please contact
              Itella Sales.

              Markings and Indications
              The originals are available from our website www.itella.fi/english/pricesandinstructions.
              Use the following text
              IL Itella Posti Oy             IL Itella Posten Ab
              Itella Green                   Itella Green
              The minimum recommended font size is 12 pt.
              You are free to choose the colour of the indication, provided that it is distinct from the item’s cover.

              Service Levels and Posting
              01, Publication – Overnight delivery. Posting items on the weekday (Mon.–Fri.) preceding the delivery day.

              Dimensions and Weight
              l   Minimum size           90mm x 130mm
              l   Maximum size           250mm x 400mm x 30mm
              l   Maximum weight         200g
              If the item needs to be folded by Itella to fit into a standard size (30mm x 250mm) letter box, a surcharge
              EUR 0.0104 /item will be levied.

              The pricing of Itella Free Paper is based on the following
              l   Service level
              l   Preliminary work
              l   Publication weight
              l   The average regional distribution

              Target Groups
              l   Households, all allowed households with the accuracy of a postal code
              l   Full delivery, all delivery points allowed with the accuracy of a postal code
              l   Public announcement, all delivery points with the accuracy of a postal code
              Allowed households and delivery points = not delivered to households which do not wish to receive advertise-
              ments. Public announcements also delivered to households which do not wish to receive advertisements. Itella
              Free Paper products are only delivered as public bulletins to households refusing advertisement deliveries.


 Itella Free Paper                                                                                                       4731
                   EUR/item            EUR/kg            EUR min.
                    0.1750             1.2037             0.2037


 Itella Free Paper Additional Service
Itella Free Paper, Folding                                                                                                4759
              If the item needs to be folded by Itella to fit into a standard size (30mm x 250mm) letter box, a surcharge will be
              levied.

                                       EUR/item
                                        0.0104


                                                                                                                               29
DoMEStic PuBLicAtion DELivEry SErvicES

 Itella Stand Delivery                                                                                                  7632
             Stand Delivery is a delivery method supplementing the slot and box delivery of non-addressed shipments (Itella
             Free Paper products).

             In Stand Delivery, the Customer’s products are delivered to stands specified by the customer, at the time
             agreed. The service includes putting the Customer’s product on view in the stand and recycling the old publica-
             tions in the stand according to Itella’s paper collection process.

             The alternatives include national (excluding Åland) and regional services.


             Markings and Indications
             A printed bundle label is attached on each bundle in the printing shop. The address information of the stand
             location and the work instructions for the deliverer are entered on the bundle label.

             The delivery batch is notified on an electronic mailing list (electronic or printed, the printed option carries a fee).
             The service will be invoiced at a weekly invoicing interval according to use.


             Service Levels and Posting
             The service is mainly provided as an overnight delivery. In the national service, the service level is agreed sepa-
             rately for areas in which the delivery of the publications cannot be made overnight.

             Stand-specific bundled standard bundles are left at a post office, post centre, terminal or other site agreed on
             business days by 5 pm.


             Dimensions and Weight
             l   The publications are batched on a stand-specific basis into standard bundles of 50 or 100 copies.
             l   The maximum weight of an individual bundle is 10kg.
             l   More detailed instructions for bundle deliveries are found in Itella’s Guide on Batch-Sorted Postal Items:
                 Instructions for Addresses, Bundling and Transport Unit Unitization.


             Stand Delivery Pricing
             The service price is determined by the applicable price list.

             The price is determined by the following
             l Stand location (regional or national)
             l Quantity of the stands
             l Recurrence.


 Itella Stand Delivery Additional Services
Itella Stand Delivery, Reporting                                                                                           7633
             As a Stand Delivery additional service, the customer can purchase Reporting at an additional cost. In Reporting,
             the number of old publications left on the stands is calculated when delivering new publications. Stand-specific
             number information will be delivered to the customer in a summary report.


Itella Stand Delivery, Scoop Switch                                                                                        7634
             As a Stand Delivery additional service, the Customer can purchase Scoop Switch at an additional price. Scoop
             switch is included in the price of the Stand Delivery service when the scoop is provided as a fixed part of the
             bundle (under the bundle binding). For an additional fee, the scoop switch can be made when delivering new
             publications (detached scoop delivery) or alternatively as a scoop delivery without any stand deliveries of publi-
             cations (separate scoop delivery).




30
Itella Stand Delivery, Stand Supplement
             Stand Supplement additional service refers to filling the stand with new items in between the standard stand
             delivery fillings. Stand Supplement is always separately agreed with the Customer.

             More detailed information is available from our Customer Service, tel. 0200 77000.


 Inhouse Printing Services
             The Inhouse Printing Services is a solution for the dispatch department functions of printing and mailing
             houses.

             Itella’s staff work in printing and mailing houses and provide individual services by guiding the material flow
             to delivery and transport logistics. By means of optimal delivery processing and forwarding, we will achieve the
             best possible process advantage for every client.

             The service agreed with the client may cover all finishing tasks for printed products after printing, which include
             l inserting addresses to the deliveries
             l bundling the deliveries either with a machine or manually
             l grouping the dispatches into units; that is, loading the bundles in transport units
             l filling out the dispatch documents and producing the forwarding tags.

             When you outsource your dispatch department operations to Itella, you will get access to our expertise in mate-
             rial flow management, dispatch handling and solutions related to reaching recipients.
             The Inhouse service pricing is determined in accordance with the total service offered. The basis of pricing lies
             in the personnel costs, service time and other costs relating to the production of the service.
             The service is contract-based.
             More detailed information is available from our Customer Service, tel. 0200 77000.


 Printed Matter Transport
             Printed Matted Transports are planned separately for each customer to support the logistical solution provided
             by Itella. Our service solutions for the domestic transport needs of publications cover all ground and air trans-
             port needs.

             Our extensive transportation network allows us to deliver printed matter in a cost-effective manner and on the
             agreed schedule from printing or mailing houses to Itella’s terminal, to delivery dispatch points or to a sepa-
             rately specified delivery address.

             The pricing is based on the quantity of the shipments to be transported, time spent on completing the service,
             transport distance and time of service.

             A service-specific fuel surcharge applies in pricing in accordance with the cost index of road transport of goods /
             fuel factor by Statistics Finland. The amount of the fuel surcharge is reviewed monthly.

             The air transport service is provided as an air freight service, and the current air freight liability terms apply to
             the service. The service is agreed upon separately with the customer, and it is a value-added service for publica-
             tions. An overnight service is possible through air transport in connections where this service level cannot be
             provided by means of ground transport.

             The air transport pricing is based on the flight connection and the weight of shipments in kilograms transported
             on the flight. A fuel and freight surcharge is added to the air transport prices, which is the same as the surcharge
             the airline charges from Itella.

             The service is contract-based.

             More detailed information is available from our Customer Service, tel. 0200 77000.




                                                                                                                               31
DOMESTIC CONTACT INFORMATION SERVICES

 Update Service
                                                                Update Service
             Addresses to be checked                             Fixed charge             Deceased information check
             Max.                                                    EUR                             EUR
             15,000                                                 520.00            (EUR 70, included in the fixed price)

                                                                Update Service
             Addresses to be checked                             EUR/address              Deceased information check
             items                                                    EUR                            EUR
             15,001 – 30,000                                         0.035                           90.00
             30,001 – 50,000                                         0.034                          100.00
             50,001 – 100,000                                        0.029                          180.00
             100,001 – 200,000                                       0.022                          350.00
             200,001 – 400,000                                       0.016                          500.00
             400,001 – 600,000                                       0.015                         1000.00

            l   The service includes deceased information check, and the price will be added to the Update Service price.
            l   Updating more than 600,000 addresses is based on contract prices.
            l   In the Update Service, it is also possible to update names, phone numbers and email addresses. Please
                ask for a separate quote.
            Register test EUR 100.00
            l A report stating the condition of your register is sent to you.
            l Maximum data volume of 10,000 addresses.


 Maintenance Service
            Service implementation
            l Priced according to register size.

            Monthly charge                      EUR 100.00 /month
            l  Additions and deletions free of charge (included in the monthly charge).
            Change information               EUR 0.48 ¤ /unit
            l  Phone numbers and e-mail addresses can also be updated in the service for a separate fee.
            Always request an offer. Services are priced according to register size and data volume.

 Information Service
            Service level 0 (null)                EUR 0.90 /item
            Change of address                     EUR 0.96 /unit
            Manual entry of identification data   EUR 0.15 /unit
            – Recording customer number as a barcode is included in the price of
                change-of-address information
            Delivery methods for change-of-address information:
            l Itella Extranet, line transfer (ftp/sftp), e-mail or letter (iPost).

            The Information Service can be used by letter, iPost, Maxi Letter, Bulk Letter and
            publication senders.


 Postal Code File
            Postal Code File                        EUR 120.00
            l The Postal Code File includes all valid postal codes together with the related post offices, and the principal
                municipality and province information for each postal code.
            l A one-off order does not require a contract. The File is delivered by e-mail or via line transfer.
            l Contract-based regular deliveries are made at an interval of 1, 3, 6 or 12 months by email or line transfer.




32
Changes to Postal Codes
           Changes to postal codes                           EUR 20.00 /month
           l   The File includes terminations of postal codes, changes of name and new postal codes for the period of the
               2nd day of the past month and the 1st day of the delivery month.
           l   The File is delivered via the Itella Extranet, line transfer or email once a month.
           l   The service is contract-based.


Basic Address File
           One-off order of Basic Address File             EUR 360.00
           Regular deliveries after one one-off order       EUR 95.00 /delivery
           l   The File includes all valid postal codes and street-name information with house number intervals and
               municipality data on house number level.
           l   A one-off order does not require an agreement. The file is delivered via email or on a CD.
           l   Contract-based regular deliveries are made at an interval of 1, 3, 6 or 12 months by email or line transfer.


Change-of-Address and Redirection Services
           Companies and Other Organisations
           Permanent change of address
           l Redirection of all postal items 12 months
               Service order placed:
               – Via the Internet                            EUR 37.00
               – Using the form                              EUR 41.84
           Fixed-term redirection (min. of 1 week)
           l   1 week–2 months
               Service order placed:
               – Via the Internet                            EUR 18.95
               – Using the form                              EUR 23.19
           Delivery interruption (min. of 1 week)
           l   1 week–2 months
               Service order placed:
               – Via the Internet                            EUR 18.95
               – Using the form                              EUR 23.19
           The prices include VAT.
           Change-of-address services are address-specific and each service is subject to a separate order. A service fee is
           charged for each service order.
           The service fee for a fixed-term change of address and delivery interruptions of over two months is based on
           two-month periods.
           A week refers in temporary change of address and delivery interruption services to seven calendar days. When
           calculating the duration of a service, the days the service takes effect and expires are included.


           Redirection Abroad
           Only ordinary domestic Priority and Economy letters and ordinary and registered international letter items and,
           on certain grounds, insured items and publications, too will be redirected abroad. Other items (domestic publi-
           cations, Bulk Letters, Maxi Letters and valuable items) will be returned to sender or processed as undeliverable.




                                                                                                                              33
contrActuAL StAnDArD DELivEry SErvicES

 Post-office Box Services and corporate Postal codes
            P.o. Box
            Opening charge for Post Office Box (incl. one key) EUR 129.10
            Annual box rent                                     EUR 65.00 /12 months
            The invoicing period is 12 months. For new contracts, the opening charge and box rent will be invoiced on a lump
            sum basis payable in one installment. The total price of a new contract is EUR 194.10 for the first 12 months.
            An additional key or the re-opening of a cancelled box costs EUR 129.10.
            The prices stated herein refer only to the Post Office Box service in which deliveries are made to an existing post
            office box. In other cases, please contact our Corporate Customer Service.
            Valid value added tax is added to these prices when invoiced.


            intermediate P.o. Box Service
            The Intermediate P.O. Box Service provides companies with an item-forwarding service, comprising, for example,
            storage, packing and posting services for items returned to the customer. This service provides foreign compa-
            nies with the opportunity to use a Finnish P.O. Box address, while Finnish companies can use such an address in
            the Helsinki Metropolitan Area. This service is subject to an agreement.
            You can choose between the following two services:
            l   Basic service, in which items which have arrived are collected from the intermediate P.O Box for transport
                units and the items are delivered to the customer or a third party against signature.
            l   Comprehensive services, in which items which have arrived are collected and packed from the intermediate
                P.O Box for delivery. The items are handled and forwarded as new items to the address stated in the agree-
                ment. Itella is also in charge of transport. Deliveries’ service levels are determined according to the product
                terms of Itella Mail Communications valid at any given time. Itella is responsible for such items until the
                Customer takes delivery.

             Service                                                                                            Rate
             Monthly charge                                                                               EUR 50.00 / month
             Service charge: packaging materials, sorting (excl. Reply Mail Items) and posting            EUR 47.80 / hour
             Warehousing / Pallet slot                                                                     EUR 1.64 / day


            Corporate Postal Code
            A Corporate Postal Code is a company or corporation’s individual postal code. The Corporate Postal Code is com-
            posed of an agreed series of numbers and, primarily, the company name (e.g. 00011 ITELLA) The service allows
            for the separate purchases of additional services and transport.
            The charge for changes applies to changes concerning sorting and address directories.

             Service                                                                                           Rate
             Corporate Postal Code’s activation fee                                                    EUR 5360.00
             Corporate Postal Code’s usage fee                                                           EUR 50.00 /month
             Changes                                                                                     EUR 35.00 /change

            Additional sorting will be subject to separate pricing.




34
INTERNATIONAL LETTER MAIL SERVICES

 Priority and Economy Letters                                                                     1659 and 1656
                                         Europe                   Other countries
                                 Priority    Economy           Priority      Economy
                                  EUR          EUR              EUR            EUR
             Item                 0.61         0.49             0.62           0.49
             Kg                   9.52         7.57            18.82           9.70
             Min./item            0.75         0.60             0.90           0.64
             Max./item           17.27        13.74            33.55          17.47

            Dimensions and Weight
            l    Minimum size               90mm x 140mm
            l    Maximum size               250mm x 400mm x 30mm (width x length x thickness)
            l    Maximum weight             2kg
            If any of a letter’s dimensions exceed the maximum dimensions, the Maxi Size (5949) additional service shall
            apply to the letter.

            Indications and Posting
            The Priority payment indication is used for Priority letters. The Economy payment indication is used for Economy
            letters. For payment indications, please refer to pages 6 and 7.
            Payment indication code originals are available at www.itella.fi/english/pricesandinstructions.

            Sending Goods in a Letter outside the EU
            The customs declaration (CN 22) is used for letters containing goods worth no more than EUR 300 addressed
            to non-EU countries and special regions outside the EU excise tax and VAT zone. When the value of contents
            exceeds EUR 300, only the upper part of CN 22 is used and, in addition, the required number of CN 23 customs
            declarations are completed. Customs declarations can be printed out over the Internet.
            Other documents required by Customs (a commercial or pro forma invoice) must be attached to items sent for
            commercial purposes. This applies to all letter mail.


 Additional Services for International Letter Mail
             Additional sevices and their combinations                    Priority letter   Economy letter       Reply Mail Item
             Maxi Size *                                                         x                 x                    x
             Exprés                                                              x
             Exprès + Maxi Size                                                  x
             Registration                                                        x
             Registration + Maxi Size                                            x
             Registration + Advice of Delivery                                   x
             Registration + Maxi Size + Advice of Delivery                       x
             Postal Insurance **                                                 x
             Postal Insurance + Maxi Size **                                     x
             Postal Insurance + Advice of Delivery **                            x
             Postal Insurance + Maxi Size + Advice of Delivery **                x
             Info Code Sorting                                                                                          x
             Maxi Size + Info Code Sorting *                                                                            x
            *) Maxi Size is available as an additional service for Reply Mail items to certain countries only.
            **) Postal insurance is only available for items posted to certain specified countries.




                                                                                                                              35
INTERNATIONAL LETTER MAIL SERVICES

Maxi Size                                                                                                                  5949
               Additional service for Priority or Economy letters or International Reply Mail Item.
               l   To all countries            EUR 3.20

               Dimensions and Weight
               l   Minimum size                any width, length or thickness dimensions exceeding 250mm x 400mm x 30mm
                   – In roll form              length + double diameter combined 170mm, minimum length 100mm
               l   Maximum size                length + width + thickness combined 900mm, maximum length 600mm
                   – In roll form              length + double diameter combined 1,040mm, maximum length 900mm
               l   Maximum weight              2kg


Exprès                                                                                                                     7400
               Additional service for Priority letter.
               l   To all countries            EUR 5.30


               Indications and Posting




               You can check the list of Track and Trace countries on our website www.itella.fi to see if tracking the delivery of
               your mail is possible.
               An Exprès barcode label, available at Post Offices, must be affixed to Express Letters. You can either post such
               items at a Post Office or order a chargeable pick-up service from our transport order service, tel. 0200 92000.
               For pick-up service rates, see page 53.


Registration                                                                                                               5950
               Additional service available for Priority Letters.
               l   To all countries            EUR 4.35


               Indications and Posting
               International Registered Letters use Dispatch Notes for Registered Domestic Letters, with the Advice of Arrival
               section detached. Dispatch notes can be printed out using Prinetti software. Registered Priority Letters can be
               posted to all countries. You can either post such items at a Post Office or order a chargeable pick-up service from
               our transport order service, tel. 0200 92000.




36
Postal Insurance                                                                                          5951, 5952
             Additional service available for Priority Letters.
             l   Max. insured value of EUR 1,000             EUR 8.00
             l   Insured value of EUR 1,000.01–5,000        EUR 22.00


             Indications and Posting
             Postal insurance is available for
             items posted to several countries,
             with the maximum insured value
             varying by country. A special
             Insured barcoded label is used
             for insured letters. For further
             information on packing and seal-
             ing methods, countries involved
             in this service, maximum insured
             values and restrictions by coun-
             try, please visit our website at
             www.itella.fi or contact our Cus-
             tomer Service, tel. 0200 77000.



Advice of Delivery                                                                                                   1677
             Additional service available for Registered and Insured Priority Letters.
             l   Advice of Delivery                           EUR 2.45


             Indications and Posting
             For international mail, the international Advice of Delivery form (CN07) must be used in tandem with the Dis-
             patch Note for Registered Letters or the Insured bar coded label for Insured Letters.


 Pre-Paid Exprès Envelope
             l   EUR 8.852 /envelope
             l   EUR 88.52 /package (10 envelopes)
             l   The price includes an envelope and postage.
             l   To all countries, no zone restrictions
             l   Cardboard envelope dimensions          250mm x 350mm
             l   Maximum weight                         500g
             l   Maximum thickness                      30mm
             Pre-Paid Express Envelopes require an Exprès barcode label to be affixed to them.




                                                                                                                             37
INTERNATIONAL LETTER MAIL SERVICES

 iPost
                                                                                       Priority
                                             Priority                                  COLOUR                  COLOUR
             International rates             1st page        Additional page           1st page             Additional Page
                                             EUR               EUR                        EUR                     EUR
             Europe                          1.26              0.17                       1.41                    0.22
             Other countries                 1.31              0.19                       1.46                    0.25
             Volume discounts are not applicable to international rates.

                                                        1st page        Additional page
             iPost routing                                EUR                 EUR
             Estonia                                     0.64                0.098
             Latvia                                      0.82                0.099
             Lithuania                                   0.69                0.098

             Start-up fee of services           EUR
             iPost start-up fee               135.00
            Further Information: www.itella.fi/ipost


 IDM International Direct Mail                                                                                      1634
                                               EUR
             Item                              0.45
             Kg                                6.95
             Min./item                         0.48
             Max./item                        10.02


            Dimensions and Weight
            l   Minimum size               90mm x 140mm
            l   Maximum size               250mm x 400mm x 30mm (width x length x thickness)
            l   Maximum weight             500g
            IDM is available for the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, France,
            Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania,
            Slovakia, Slovenia, Spain, Sweden and Switzerland. For more detailed information, please contact our Customer
            Service, tel. 0200 77000.


 International Reply Mail Item
                                               EUR
             Item                              0.63
             Kg                                8.81
             Min. EUR/item                     0.74

            Reply Mail Items are always subject to agreement; the same agreement concluded for Domestic Reply Mail
            Items can be used for International Reply Mail Items. Maxi Size is available for certain countries only. To find out
            which countries, contact Itella’s Customer Service or go to www.itella.fi. VAT will be added during invoicing to
            the prices of reply mail items arriving from EU countries.


            Additional Services
            l   Maxi Size (to certain countries only*)             EUR 3.20 /item
            l   Info Code Sorting                                  EUR 0.05 /item




38
           Invoicing of Reply Mail Items
           Reply Mail Items are sorted by reply mail item code. Charges for more accurate sorting (sorting by info code) are
           based on the tariffs and rates valid at the time.


           Dimensions and Weight
           Reply Mail Item
           l Minimum size                  90mm x 140mm
           l Maximum size                  250mm x 400mm x 30mm
           l Maximum weight                Nordic countries and certain other European countries*: 2kg
                                           Certain European countries*:                            250g
                                           Other countries:                                        50g
           If any of a Reply Mail Item’s dimensions exceed the maximum size, it will be priced as a Maxi Size Item. Maxi
           Size is available for certain countries* only.
           *) For more information, call 0200 77000 or visit our website.
           Weight and dimension restrictions for Maxi Size
           l   Maximum size            length + width + thickness combined 900mm, maximum length 600mm
               – In roll form          length + double diameter combined 1,040mm, maximum length 900mm
           l Maximum weight            2kg


           Address Specimen for Reply Mail Items

               Priority / PrioritAirE                       NO STAMP

               By AirMAiL / PArAvion                        REQUIRED
                                                              NE PAS
                                                            AFFRANCHIR
               IBRS/CCRI
               Code 5123456

                                        rEPLy PAiD / rÉPonSE PAyÉE
                                        FINLAND / FINLANDE
                                        OY FIRMA AB
                                        Info: ABC01
                                        FI-00003 HELSINKI
                                        FINLAND




           A customer-specific reply mail item code is followed by the word Code. Regardless of the town or city, the follow-
           ing address should be used: ”FI–00003 HELSINKI, FINLAND”. Use of the Info line must be agreed separately.


International Direct Mail Services – Consignment
           The Consignment service provides the Customer with domestic letter, direct mail and publication services
           and the payment indications of the country of destination. The service is available for the following countries:
           Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland,
           Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,
           Switzerland, the UK and the USA. Additional services (to a limited extent and depending on the country of
           destination) include COD and targeting services.
           This service is subject to agreement.
           For additional information on services, please contact our Customer Service at 0200 77000 or go to
           www.itella.fi.




                                                                                                                              39
INTERNATIONAL LETTER MAIL SERVICES

 Letter Mail Tariff Zones
             EUROPE:

             – EU Countries
                Austria                     Germany                          Latvia                Portugal (incl. the
                Belgium                     Great Britain and                Lithuania             Azores and Madeira)
                Bulgaria                    Northern Ireland (incl.          Luxembourg            Romania
                Cyprus                      the Isle of Man)                 Malta                 Slovakia
                Czech Republic              Greece                           Monaco                Slovenia
                Denmark                     Hungary                          Netherlands           Spain
                Estonia                     Ireland                          Poland                Sweden
                France                      Italy


             – Special Regions Outside the EU’s VAT and Excise Tax Zone
             •	 Agion	Oros	[Mount	Athos]	(Greece)
             •	 Büsingen	area	(Germany)
             •	 Campione	d’Italia,	the	national	water	area	of	Lago	di	Lugano	(Lugano	Lake)	and	the	waterfront	between	Ponte	
                Tresa and Porto Ceresio, the Livigno Valley (Italy)
             •	 Ceuta	and	Melilla	(Spain)
             •	 French	overseas	departments	Guadeloupe,	Martinique,	French	Guyana	and	Réunion
             •	 Helgoland	Island	(Germany)
             •	 Province	of	Åland	(Finland)	[domestic	tariffs	and	rates]
             •	 The	Canary	Islands	(Spain)
             •	 The	Channel	Islands	[Jersey,	Guernsey,	Alderney	and	Sark]	(UK)




             – Tariff Zone Europe also Includes
                Albania                        Gibraltar                    Moldova                    San Marino
                Andorra                        Greenland                    Montenegro                 Serbia
                Belarus                        Iceland                      Norway                     Switzerland
                Bosnia and Herzegovina         Liechtenstein                Russia                     Turkey
                Croatia                        Macedonia                    Saint-Pierre and           Ukraine
                Faeroe Islands                 Mayotte (France)             Miquelon (France)          Vatican



             OTHER COUNTRIES
             All countries not stated above belong to the Tariff Zone, Other Countries.




40
PRICELIST FOR TRANSPORT SERVICES’ CONTRACT CUSTOMERS

           This Transport Services price list shall be in effect from 1st June 2011 until further notice.
           The rates are not valid for the Åland Islands area, which has a separate postal service, Posten Åland. Itella Posti
           Oy (hereinafter ‘Itella’) will use the rates under this tariff in pricing and invoicing unless otherwise agreed with
           the customer.
           Valid value added tax is added to these prices when invoiced, unless otherwise specified.


Pricing of Mailed Items
           The pricing is based on units and the mailed item’s measured weight or volume, whichever is the greater. Please
           note that the cubic measure used for parcels is 1 m³ = 250kg. The minimum pricing weight is 250g. The mail-
           ing’s price is also affected by the additional services used.
           In transportation units, the pricing is based on the number of items, the default freighting weight of the trans-
           portation unit type, the transport and distribution zones, and the additional services used.
           An applicable fuel surcharge will be charged separately. The surcharge will be reviewed every month, the related
           period starting on the first Monday of each month. Further information is available at www.itella.fi.
           The fuel surcharge is based on the Fuel Factor of Statistics Finland’s cost index on the road transport of goods.
           The surcharge shall be applied to domestic and international parcel and transport unit services.
           Itella reserves the right to alter its tariffs and rates and its pricing principles. Price alteration right also refers
           to alterations of services and additional charges and the implementation of a new or additional charge. Any
           changes shall be announced no later than one month prior to their entry into force. For more detailed informa-
           tion, please visit www.itella.fi. More detailed information about delivery times, delivery and compensation for
           damage can be found in the terms of delivery.


Weight, Dimensions and Volume
           Domestic Mailings
           l   Minimum measurements                                          25cm x 15cm x 3.5cm
           l   Maximum weight                                                35kg/parcel
           l   Maximum measurements                                          120cm x 60cm x 60cm = 0.43m³
           l   Maximum measurements Itella Express City Parcel and
               Express Morning Parcel                                        180cm x 80cm x 60cm
           The mailing must be handled separately if even one of its dimension’s exceeds the maximum dimensions of
           a parcel, 120cm x 60cm x 60cm.

           Maximum dimensions for a separately handled mailed item:
           l  Itella Express Business Day Parcel                                    300cm x 80cm x 60cm
           l  Itella Economy Parcel                                                 180cm x 80cm x 60cm
           l  Itella Express Flex Parcel                                            300cm x 80 m x 60cm


           International postal parcels
           l   Minimum measurements                        25cm x 15cm x 3.5cm
           l   Maximum weight                              30g/parcel (country-specific restrictions apply)
           l   Maximum measurements (Priority)             100cm x 60cm x 60cm (with the additional service “Large”
                                                           150cm x 80cm x 60cm, with country-specific restrictions)

           l   Maximum measurements (EMS)                  Length 150cm (with country-specific restrictions),
                                                           length + circumference300cm (with country-specific restrictions)

           itella Express Business Day (Global Premium) maximum dimensions:
           Parcel       l Minimum measurements          25cm x 15cm x 3.5cm
                        l Minimum weight                250g
                        l Maximum weight                35kg
                        l Maximum measurements 120cm x 60cm x 60cm
                            – In the domestic market area, maximum length 180cm, length + circumference max. 300cm
           EUR pallet l     Maximum gross weight           1000 kg
                       l    Maximum measurements           Length 80cm, width 120cm, height from the ground 210cm
                                                                                                                                 41
PRICELIST FOR TRANSPORT SERVICES’ CONTRACT CUSTOMERS

 Item Tracking
            You can check the mailed items’ register data at www.itella.fi or by calling the customer service numbers. Item
            tracking IDs are registered in Itella’s tracking system.
            There are at least two tracking events: receipt of an item at the Sorting Centre and delivery/attempted delivery to
            the Customer.




42
SAME DAy DELivEry SErvicES

            Same-day delivery services require a valid, separate pick-up agreement, priced separately.


 Itella Express Point Parcel
            The service is available in the Helsinki Metropolitan region. More detailed information on transfer points and
            delivery schedules, please see the Delivery Time Enquiry. Collected from the Customer as agreed, the delivery is
            made within the same day by 4 pm to the outlet determined by the address of the delivery.
            The delivery can be collected from the outlet against a specific delivery ID during the regular opening hours of
            the outlet.
            Please visit www.itella.fi for more detailed information.

                                   PICk-UP SERVICE CONTRACT
                          EUR /mailing                            EUR /kg
                             7.732                                 0.270


 Itella Express City Parcel and Transport Unit
            The service is available in the capital region and many other cities in Finland. Further delivery time information
            can be obtained from the delivery time helpline. Collection from the customer will be performed pursuant to the
            agreed schedule.
            Itella Express City parcel and transportation unit shipments are delivered to the recipient on the same business
            day (Mon. – Fri.) by 5 p.m. The service includes one delivery attempt.
            If the addressee is not reached, a notice of arrival is submitted to the addressee. Parcels may be retrieved from
            an Itella outlet. A separate delivery may be ordered for transport units.
            Using the service requires that an EDI message is sent. The weight of the shipment must be indicated in the EDI
            message. If the weight information is not sent, the shipment will be invoiced according to the average weight of
            the product.


                                    PICk-UP SERVICE CONTRACT
                 One package shipments                Multiple package shipments
              EUR /mailing       EUR /kg             EUR /mailing       EUR /kg
                 8.910            0.070                13.350            0.070

                   Zone             Rolltainer           Pallet
                                      EUR                 EUR
                     0               23.290             34.230
                     1               36.500             55.490




itELLA EXPrESS AnD itELLA EconoMy SErvicES

 Itella Express Morning Parcel
            Itella Express Morning Parcel will be picked up from the sender and delivered to the addressee the next working
            day by 9:00 a.m. in defined areas and transport stretches.
            Deliveries are made on weekdays (Mon.-Fri.), with Saturday delivery available as an additional service in sepa-
            rately specified areas.
            Service includes a new delivery attempt on the same day by 5 p.m. if the recipient cannot reached in the first
            delivery time. If the recipient is not reached at the second attempt, a notice of arrival is submitted.
            Delivery information is available in Itella’s tracking system on the business day following the delivery day.
            The service includes a delivery time commitment – the transport fee can be refunded to the customer based on
            a complaint if the item cannot be delivered in keeping with the service commitment.


                                                                                                                               43
itELLA EXPrESS AnD itELLA EconoMy SErvicES


                  PICk-UP SERVICE CONTRACT                                              NO PICk-UP SERVICE CONTRACT
   One package shipments           Multiple package shipments            One package shipments             Multiple package shipments
 EUR /mailing     EUR /kg          EUR /mailing      EUR /kg           EUR /mailing    EUR /kg            EUR /mailing       EUR /kg
   15.108          0.274             22.655           0.274              18.313          0.274              27.474            0.274

                      Mailed items that in weight or size exceed the maximum weight or dimensions of a parcel, are delivered in
                      transport units. The transport unit will be transported to a location to which Itella Posti’s vehicle has free access.
                      Transport units are unloaded close to the vehicle (delivery of items to another location is subject to a charge).
                      Itella Posti reserves the right to charge customers for the use of rolltainers based on contracts.

Itella Express Morning Transport Unit
                       Rolltainer/Special Pallet (max 0.6 x 0.8m)                            Pallet/Cage (max 1.0 x 1.2m)
                    PICk-UP SERVICE               NO PICk-UP SERVICE               PICk-UP SERVICE               NO PICk-UP SERVICE
                       CONTRACT                       CONTRACT                        CONTRACT                       CONTRACT
                                Next units                     Next units                      Next units                      Next units
                 First unit    to the same      First unit    to the same       First unit    to the same       First unit    to the same
                                addressee                      addressee                       addressee                       addressee
     Zone          EUR            EUR             EUR             EUR            EUR             EUR              EUR             EUR
      0           46.826         41.958          76.091          66.346         67.306          59.507          102.438          86.852
      1           58.536         53.669          87.803          78.058         90.726          82.927          125.843         110.256
      2           73.169         68.302         102.438          92.693        117.073         109.275          152.187         136.600
      3           87.803         82.936         117.071         107.326        146.322         138.846          181.455         165.869
      4          102.438         97.571         131.706         121.961        175.590         167.791          210.722         195.136
      5          117.071        112.204         146.338         136.592        204.858         197.059          239.971         224.384



  itella Express Business Day Parcel
                      Itella Express Business Day parcels that are picked up from the sender by 5 p.m., or according to a separately
                      specified schedule, and are transported to the recipient for the next business day on the areas and routes speci-
                      fied in the Delivery time query.
                      Delivery on weekdays (Mon.–Fri.).
                      The service includes one delivery attempt. If this fails, a notice of arrival is delivered to the addressee, and the
                      item can be picked up from Itella’s outlet.
                      Delivery information can be viewed in Itella’s item tracking system on the next working day following the deliv-
                      ery day.


                  PICk-UP SERVICE CONTRACT                                              NO PICk-UP SERVICE CONTRACT
   One package shipments           Multiple package shipments            One package shipments             Multiple package shipments
 EUR /mailing     EUR /kg          EUR /mailing      EUR /kg           EUR /mailing    EUR /kg            EUR /mailing       EUR /kg
    10.632         0.258              15.937          0.258               13.867         0.258              20.801            0.258

                      Mailed items that in weight or size exceed the maximum weight or dimensions of a parcel, are delivered in
                      transport units. The transport unit will be transported to a location to which Itella Posti’s vehicle has free access.
                      Transport units are unloaded close to the vehicle (delivery of items to another location is subject to a charge).
                      Itella Posti reserves the right to charge customers for the use of rolltainers based on contracts.




44
itella Express Business Day transport unit
                        Rolltainer/Special Pallet (max 0.6 x 0.8m)                           Pallet/Cage (max 1.0 x 1.2m)
                     PICk-UP SERVICE              NO PICk-UP SERVICE               PICk-UP SERVICE              NO PICk-UP SERVICE
                        CONTRACT                      CONTRACT                        CONTRACT                      CONTRACT
                                Next units                     Next units                     Next units                      Next units
                  First unit   to the same      First unit    to the same       First unit   to the same       First unit    to the same
                                addressee                      addressee                      addressee                       addressee
    Zone           EUR             EUR            EUR             EUR             EUR            EUR             EUR             EUR
     0            33.446          28.579         54.352          44.606          48.075         40.277          73.169          57.583
     1            41.811          36.944         62.716          52.971          64.805         57.006          89.888          74.302
     2            52.264          47.397         73.169          63.424          83.622         75.823         108.703          93.117
     3            62.716          57.849         83.622          73.876         104.515         96.716         129.610         114.024
     4            73.169          68.302         94.076          84.331         125.422        117.623         150.516         134.930
     5            83.622          78.755        104.529          94.783         146.326        138.528         171.409         155.823

Delivery charge

 Delivery zone       EUR
       1           18.500
       2           37.000



  Itella Economy Parcel
                      Itella Economy Parcel will be picked up from the sender by 4:00p.m. and delivered to the outlet according to the
                      addressee’s address on the next working day by 4:00p.m. in defined areas and transport stretches. It can also
                      be agreed that the mailed items will be brought to the outlet.
                      The shipment is available at the outlet on the day of arrival against the identifying shipment code and signature.
                      A notice of arrival will be delivered to the addressee on the next basic delivery round or sent electronically.


                      Itella Economy, Customer returns and Undelivered shipments (post office return)
                                 Customer returns and Undelivered shipments prices.
                           PICk-UP SERVICE CONTRACT            NO PICk-UP SERVICE CONTRACT
                           EUR/item          EUR/kg             EUR/item          EUR/kg
                            6.1869           0.2707             10.7094           0.2707

                      Customer returns and undelivered shipments (post office returns) are priced in accordance with Itella Economy
                      “Pick-up Delivery” prices.



  Itella Express Flex Parcel
                      Itella Express Flex Parcel, items are collected from the sender by 5:00p.m. or at another time agreed separately
                      and delivered to the addressee at an optimal time agreed with the addressee. The service is delivered between
                      certain locations and in areas specified separately through Delivery Time Enquiry.
                      Delivery on weekdays (Mon.–Fri.). In large cities, delivery is possible on weekdays until 9 p.m. In other areas,
                      deliveries are made by 2 p.m. Location-specific delivery times by postal code are indicated in the delivery time
                      query at www.itella.fi.
                      The recipient’s telephone number should be indicated on the address label. The recipient is always contacted
                      by telephone before every delivery to agree a suitable delivery time. If the recipient cannot be reached by tele-
                      phone or the phone number is missing, the recipient is delivered a note through Basic Delivery to contact Itella.
                      If the recipient cannot be reached, regardless of the agreement on the delivery time, the parcel will be returned
                      to the terminal, and the recipient will be left a note asking them to contact Itella.
                      Information about a delivery or delivery attempt will be available from customer service staff or on the Internet
                      at www.itella.fi on the following working day.

                                                                                                                                         45
itELLA EXPrESS AnD itELLA EconoMy SErvicES

                   PICk-UP SERVICE CONTRACT                                               NO PICk-UP SERVICE CONTRACT
   One package shipments              Multiple package shipments           One package shipments             Multiple package shipments
 EUR /mailing     EUR /kg             EUR /mailing      EUR /kg          EUR /mailing    EUR /kg            EUR /mailing       EUR /kg
    10.947         0.265                 16.41           0.265              14.278         0.265              21.423            0.265

Itella Express Flex Transport Unit
                        Rolltainer/Special Pallet (max 0.6 x 0.8m)                               Pallet (max 1.0 x 1.2m)
                     PICk-UP SERVICE                NO PICk-UP SERVICE                 PICk-UP SERVICE              NO PICk-UP SERVICE
                        CONTRACT                        CONTRACT                          CONTRACT                      CONTRACT

                                 Next units                      Next units                     Next units                      Next units
                  First unit    to the same       First unit    to the same       First unit   to the same      First unit     to the same
                                 addressee                       addressee                      addressee                       addressee

     Zone           EUR               EUR          EUR             EUR              EUR            EUR            EUR             EUR
      0            40.136            34.297       65.222          53.528           57.691         48.332         87.804          69.102
      1            50.174            44.334       75.260          63.565           77.767         68.409        107.864          89.162
      2            62.716            56.876       87.803          76.109          100.347         90.988        130.445         111.743
      3            75.261            69.421      100.347          88.653          125.419        116.062        155.533         136.830
      4            87.804            81.965      112.891         101.196          150.507        141.148        180.618         161.916
      5           100.347            94.507      125.433         113.739          175.592        166.233        205.692         186.990

Delivery charge
 Delivery zone       EUR
       1            18.500
       2            37.000



  Additional Services for Itella Express and Itella Economy Services
                       Separately handled                                                             EUR 6.36
                       Saturday delivery                                                              EUR 5.60
                       Saving of addressee’s name details                                             EUR 1.13
                       Unpacking                                                                     EUR 80.42
                       Transport to recycling                                                        EUR 62.80
                       COD
                       Itella Express Business Day Parcel and Transport Unit                             EUR 7.50
                       Itella Express Flex Parcel and Transport Unit                                     EUR 7.50
                       Itella Economy Parcel and Transport Unit                                          EUR 3.80
                       Registration                                                                      EUR 3.60
                       Electronic notice of arrival
                       Advance notice by SMS                                                             EUR 0.38   /message
                       Notice of arrival as eLetter or electronically to NetPost                         EUR 0.70   /notice
                       2nd Notice of arrival by SMS                                                      EUR 0.38   /message
                       2nd Notice of arrival as eLetter or electronically to NetPost                     EUR 0.83   /notice
                       COD prices will not be added with VAT.
                       Ready printed address cards (address card sets) for transport services
                       250-card package                                                              EUR 41.00 /box
                       l Address card delivery to the customer is included in the price.
                       l Address cards are only delivered in full packages.
                       l Address cards do not have a right of return.




46
INTERNATIONAL PARCELS

itella Express Business Day
           Itella Express Business Day is a perfect solution for companies sending parcels and pallets regularly to the
           Nordic countries, Baltic countries and Poland as well as parcels to Austria, Belgium, Germany, France, Great Brit-
           ain and the Netherlands.
           The price includes pick up from the customer and the import and export customs of items delivered to countries
           outside the EU.
           Global Premium is a scheduled surface mail transport in which delivery will be the next working day in Tallinn
           and Stockholm and within 2 – 6 working days in other areas.
           Using the service constitutes a separate EDI contract between the customer and Itella.

                                 Sweden           Denmark       Norway        Estonia         Latvia   Lithuania   Poland
                                   EUR              EUR           EUR          EUR             EUR        EUR       EUR
            Parcel EUR/item       36.13            42.15         60.20         36.13           36.13      42.15     42.15
            Parcel EUR/kg          1.99              3.49          5.97         1.99            1.99       3.49      3.49
            MPS parcel EUR/item 54.19              63.22         90.33         54.19           54.19      63.22     63.22
            MPS parcel EUR/kg      1.99              3.49          5.97         1.99            1.99       3.49      3.49
            1st pallet EUR/item  180.62           204.71        391.38        180.62         180.63     204.71     204.71
            Next pallet EUR/item 174.84           198.94        385.60        174.84         174.85     198.94     198.94


                                  Austria         Belgium      Germany       France      Great Britain The Netherlands
                                   EUR              EUR          EUR          EUR            EUR            EUR
            Parcel EUR/item       60.20            60.20        60.20        60.20          60.20           60.20
            Parcel EUR/kg          5.97              5.97         5.97         5.97           5.97           5.97
            MPS parcel EUR/item 90.33              90.33        90.33        90.33          90.33           90.33
            MPS parcel EUR/kg      5.97              5.97         5.97         5.97           5.97           5.97
            1st pallet EUR/item  391.38           391.38       391.38       391.38         391.38          391.38
            Next pallet EUR/item 385.60           385.60       385.60       385.60         385.60          385.60


EMS (Express Mail Service)
           The EMS express service is a cost-efficient and easy-to-use service for sending documents and goods abroad.
           The EMS service includes compensation against loss or damages up to EUR 1,680.
           The service includes the collection of the items from the customer and delivery to the addressee’s address. If
           the item cannot be delivered to the addressee, a second delivery attempt will be made or a notice of arrival left
           for the addressee.

                                Zone 1           Zone 2            Zone 3           Zone 4
                                  EUR              EUR              EUR              EUR
            DocPack              33.25            36.30            39.60            43.40
            Item                 33.90            37.00            40.30            40.30
            Kg                    3.00             3.80             6.90            14.90


Priority
           Priority is cost-efficient and punctual transportation to all countries in the world.
           Depending on the destination country, Priority parcels are delivered either directly to the addressee’s address or
           the nearest post office.
           All customs duties and taxes of the receiving country are paid by the recipient. If the addressee refuses to pay
           and the delivery is returned from outside the EU, the charges will be collected from the original sender

                                Zone 1           Zone 2           Zone 3            Zone 4
                                  EUR              EUR              EUR              EUR
            Item                 21.30            21.30            23.10            23.10
            Kg                    1.40             1.70             3.20             7.40


                                                                                                                              47
INTERNATIONAL PARCELS

   Tariff Zones
Afghanistan ...............................4        Egypt .........................................3      Liberia .......................................4     Saint Christopher and Nevis .......4
Albania ......................................3     El Salvador .................................4        Libya ..........................................3    Saint Helena (GB) ......................4
Algeria .......................................3    Equatorial Guinea ......................4             Liechtenstein .............................3         Saint Lucia..................................4
Andorra .....................................3      Eritrea ........................................4     Lithuania ...................................1       Saint Martin................................4
Angola .......................................4     Estonia ......................................1       Luxembourg ...............................1          Saint Vincent and Grenadines .....4
Anguilla (GB) ..............................4       Ethiopia .....................................4       Macao (CN) ................................4         Saint-Pierre and Miquelon (FR) ...4
Antigua and Barbuda .................4              Faeroe Islands (DK) ....................3             Macedonia .................................3         Samoa (Western Samoa) ............4
Argentina ...................................4      Falkland Islands (GB) .................4              Madagascar ...............................4          San Marino ................................3
Armenia .....................................4      Fiji .............................................4   Malawi .......................................4      São Tomé and Principe ...............4
Aruba (NL) .................................4       France ........................................2      Malaysia ....................................4       Saudi Arabia ...............................3
Ascension ..................................4       French Guiana (FR) .....................4             Maldives ....................................4       Senegal .....................................4
Australia ....................................4     French Polynesia (FR) .................4              Mali ............................................4   Serbia ........................................3
Austria .......................................2    Gabon ........................................4       Malta .........................................2     Seychelles ..................................4
Azerbaijan .................................4       Gambia ......................................4        Marshall Islands (US) .................4             Sierra Leone ...............................4
Bahamas ...................................4        Georgia ......................................4       Martinique (FR) ..........................4          Singapore ...................................4
Bahrain ......................................4     Germany ....................................1         Mauritania .................................4        Slovakia .....................................2
Bangladesh ...............................4         Ghana ........................................4       Mauritius ...................................4       Slovenia ....................................2
Barbados ...................................4       Gibraltar (GB) .............................3         Mayotte (FR) ...............................4        Solomon Islands ........................4
Belarus ......................................3     Great Britain ..............................2         Mexico .......................................4      Somalia .....................................4
Belgium .....................................1      Greece .......................................2       Micronesia .................................4        South Africa ...............................4
Belize ........................................4    Greenland (DK) ..........................3            Moldova ....................................3        Spain .........................................2
Benin .........................................4    Grenada .....................................4        Monaco .....................................2        Sri Lanka ...................................4
Bermuda (GB) ............................4          Guadeloupe (FR) ........................4             Mongolia ...................................4        Sudan ........................................4
Bhutan .......................................4     Guam (US) .................................4          Montenegro ...............................3          Suriname ....................................4
Bolivia .......................................4    Guatemala .................................4          Montserrat (GB) .........................4           Swaziland ...................................4
Bosnia and Herzegovina ............3                Guernsey (GB) ............................3           Morocco .....................................3       Sweden .....................................1
Botswana ..................................4        Guinea .......................................4       Mozambique ..............................4           Switzerland ................................3
Brazil .........................................4   Guinea-Bissau ...........................4            Myanmar ...................................4         Syria ..........................................3
Brunei Darussalam .....................4            Guyana ......................................4        Namibia .....................................4       Tadzhikistan ..............................4
Bulgaria .....................................2     Haiti ..........................................4     Nauru ........................................4      Taiwan ........................................4
Burkina Faso ..............................4        Honduras ...................................4         Nepal .........................................4     Tanzania .....................................4
Burundi .....................................4      Hong Kong (CN) ..........................4            Netherlands ...............................1         Thailand ....................................4
Cambodia ..................................4        Hungary .....................................2        Netherlands Antilles (NL) ...........4               Togo ..........................................4
Cameroon ..................................4        Iceland ......................................3       New Caledonia (FR) ....................4             Tokelau (NZ) ...............................4
Canada ......................................3      India ..........................................4     New Zealand ..............................4          Tonga .........................................4
Canary Islands (ES) ....................3           Indonesia ..................................4         Nicaragua ..................................4        Trinidad and Tobago ...................4
Cap Verde ..................................4       Iraq ............................................3    Niger ..........................................4    Tristan da Cunha (GB) ................4
Cayman Islands (GB) ..................4             Iran ............................................3    Nigeria .......................................4     Tunisia .......................................3
Central African Republic .............4             Ireland .......................................2      Niue (NZ) ...................................4       Turkey ........................................3
Chad ..........................................4    Isle of Man .................................3        Norway ......................................3       Turkmenistan .............................4
Chile ..........................................4   Israel .........................................3     Oman ........................................4       Turks and Caicos Islands (GB) ....4
China, People’s Republic ............4              Italy ...........................................2    Pakistan ....................................4       Tuvalu.........................................4
Colombia ...................................4       Ivory Coast .................................4        Palau .........................................4     Uganda ......................................4
Comoro Islands ..........................4          Jamaica ......................................4       Panama .....................................4        Ukraine ......................................3
Congo ........................................4     Japan .........................................4      Papua New Guinea .....................4              United Arab Emirates .................3
Congo, Dem. Republic ................4              Jersey (GB) .................................3        Paraguay ....................................4       United States .............................3
Cook Islands (NZ) .......................4          Jordan ........................................3      Peru ...........................................4    Uruguay .....................................4
Costa Rica ..................................4      Kazakhstan ................................4          Philippines ................................4        Uzbekistan .................................4
Croatia .......................................3    Kenya ........................................4       Pitcairn Islands (GB) ..................4            Vanuatu .....................................4
Cuba ..........................................4    Kirghizia ....................................4       Poland .......................................2      Vatican ......................................3
Cyprus .......................................2     Kiribati .......................................4     Portugal .....................................2      Venezuela ..................................4
Czech Republic ..........................2          Korea, Dem. Republi ..................4               Puerto Rico (US) .........................4          Vietnam .....................................4
Denmark .....................................1      Korea, Republic ..........................4           Qatar .........................................4     Virgin Islands (GB) .....................4
Djibouti .....................................4     Kuwait .......................................3       Réunion (FR) ..............................4         Virgin Islands (US) .....................4
Dominica ...................................4       Laos ...........................................4     Romania ....................................2        Wallis and Futuna (FR) ................4
Dominican Republic ...................4             Latvia .........................................1     Russia ........................................3     Yemen .......................................4
East Timor ..................................4      Lebanon ....................................3         Rwanda .....................................4        Zambia ......................................4
Ecuador .....................................4      Lesotho .....................................4        Saint Barthélemy ........................4           Zimbabwe ..................................4

48
nEWSPAPErS’ DELivEry AnD PricE DAyS 2011

                    JAnuAry                             FEBruAry                             MARCH
       Calendar day           Delivery         Calendar day        Delivery       Calendar day        Delivery
       Sat.        1.1.11       SU   (EY)      Tue.      1.2.11      AR           Tue.      1.3.11      AR
       Sun.        2.1.11       SU             Wed.      2.2.11      AR           Wed.      2.3.11      AR
       Mon.        3.1.11       AR             Thu.      3.2.11      AR           Thu.      3.3.11      AR
       Tue.        4.1.11       AR             Fri.      4.2.11      AR           Fri.      4.3.11      AR
       Wed.        5.1.11       AR             Sat.      5.2.11      LA           Sat.      5.3.11      LA
       Thu.        6.1.11       SU             Sun.      6.2.11      SU           Sun.      6.3.11      SU
       Fri.        7.1.11       AR   (EY)      Mon.      7.2.11      AR           Mon.      7.3.11      AR
       Sat.        8.1.11       LA             Tue.      8.2.11      AR           Tue.      8.3.11      AR
       Sun.        9.1.11       SU             Wed.      9.2.11      AR           Wed.      9.3.11      AR
       Mon.        10.1.11      AR             Thu.      10.2.11     AR           Thu.      10.3.11     AR
       Tue.        11.1.11      AR             Fri.      11.2.11     AR           Fri.      11.3.11     AR
       Wed.        12.1.11      AR             Sat.      12.2.11     LA           Sat.      12.3.11     LA
       Thu.        13.1.11      AR             Sun.      13.2.11     SU           Sun.      13.3.11     SU
       Fri.        14.1.11      AR             Mon.      14.2.11     AR           Mon.      14.3.11     AR
       Sat.        15.1.11      LA             Tue.      15.2.11     AR           Tue.      15.3.11     AR
       Sun.        16.1.11      SU             Wed.      16.2.11     AR           Wed.      16.3.11     AR
       Mon.        17.1.11      AR             Thu.      17.2.11     AR           Thu.      17.3.11     AR
       Tue.        18.1.11      AR             Fri.      18.2.11     AR           Fri.      18.3.11     AR
       Wed.        19.1.11      AR             Sat.      19.2.11     LA           Sat.      19.3.11     LA
       Thu.        20.1.11      AR             Sun.      20.2.11     SU           Sun.      20.3.11     SU
       Fri.        21.1.11      AR             Mon.      21.2.11     AR           Mon.      21.3.11     AR
       Sat.        22.1.11      LA             Tue.      22.2.11     AR           Tue.      22.3.11     AR
       Sun.        23.1.11      SU             Wed.      23.2.11     AR           Wed.      23.3.11     AR
       Mon.        24.1.11      AR             Thu.      24.2.11     AR           Thu.      24.3.11     AR
       Tue.        25.1.11      AR             Fri.      25.2.11     AR           Fri.      25.3.11     AR
       Wed.        26.1.11      AR             Sat.      26.2.11     LA           Sat.      26.3.11     LA
       Thu.        27.1.11      AR             Sun.      27.2.11     SU           Sun.      27.3.11     SU
       Fri.        28.1.11      AR             Mon.      28.2.11     AR           Mon.      28.3.11     AR
       Sat.        29.1.11      LA                                                Tue.      29.3.11     AR
       Sun.        30.1.11      SU                                                Wed.      30.3.11     AR
       Mon.        31.1.11      AR                                                Thu.      31.3.11     AR




              A nEWSPAPEr’S DELivEry DAy                 PricE BASED on

              AR = ordinary Monday–Friday weekday        ––> weekday

              LA = ordinary Saturday                     ––> Saturday

              SU = Sunday or public holiday              ––> Sunday

              EY = non-standard day of issue             ––> contract, used in contractual newspaper delivery




                                                                                                                 49
nEWSPAPErS’ DELivEry AnD PricE DAyS 2011

                     APRIL                                    MAy                                JUNE
       Calendar day          Delivery          Calendar day         Delivery      Calendar day          Delivery
       Fri.        1.4.11      AR              Sun.      1.5.11       SU          Wed.      1.6.11        AR
       Sat.        2.4.11      LA              Mon.      2.5.11       AR   (EY)   Thu.      2.6.11        SU
       Sun.        3.4.11      SU              Tue.      3.5.11       AR          Fri.      3.6.11        AR   (EY)
       Mon.        4.4.11      AR              Wed.      4.5.11       AR          Sat.      4.6.11        LA
       Tue.        5.4.11      AR              Thu.      5.5.11       AR          Sun.      5.6.11        SU
       Wed.        6.4.11      AR              Fri.      6.5.11       AR          Mon.      6.6.11        AR
       Thu.        7.4.11      AR              Sat.      7.5.11       LA          Tue.      7.6.11        AR
       Fri.        8.4.11      AR              Sun.      8.5.11       SU          Wed.      8.6.11        AR
       Sat.        9.4.11      LA              Mon.      9.5.11       AR          Thu.      9.6.11        AR
       Sun.        10.4.11     SU              Tue.      10.5.11      AR          Fri.      10.6.11       AR
       Mon.        11.4.11     AR              Wed.      11.5.11      AR          Sat.      11.6.11       LA
       Tue.        12.4.11     AR              Thu.      12.5.11      AR          Sun.      12.6.11       SU
       Wed.        13.4.11     AR              Fri.      13.5.11      AR          Mon.      13.6.11       AR
       Thu.        14.4.11     AR              Sat.      14.5.11      LA          Tue.      14.6.11       AR
       Fri.        15.4.11     AR              Sun.      15.5.11      SU          Wed.      15.6.11       AR
       Sat.        16.4.11     LA              Mon.      16.5.11      AR          Thu.      16.6.11       AR
       Sun.        17.4.11     SU              Tue.      17.5.11      AR          Fri.      17.6.11       AR
       Mon.        18.4.11     AR              Wed.      18.5.11      AR          Sat.      18.6.11       LA
       Tue.        19.4.11     AR              Thu.      19.5.11      AR          Sun.      19.6.11       SU
       Wed.        20.4.11     AR              Fri.      20.5.11      AR          Mon.      20.6.11       AR
       Thu.        21.4.11     AR              Sat.      21.5.11      LA          Tue.      21.6.11       AR
       Fri.        22.4.11     SU              Sun.      22.5.11      SU          Wed.      22.6.11       AR
       Sat.        23.4.11     LA   (EY)       Mon.      23.5.11      AR          Thu.      23.6.11       AR
       Sun.        24.4.11     SU   (EY)       Tue.      24.5.11      AR          Fri.      24.6.11       LA
       Mon.        25.4.11     SU   (EY)       Wed.      25.5.11      AR          Sat.      25.6.11       SU   (EY)
       Tue.        26.4.11     AR              Thu.      26.5.11      AR          Sun.      26.6.11       SU   (EY)
       Wed.        27.4.11     AR              Fri.      27.5.11      AR          Mon.      27.6.11       AR
       Thu.        28.4.11     AR              Sat.      28.5.11      LA          Tue.      28.6.11       AR
       Fri.        29.4.11     AR              Sun.      29.5.11      SU          Wed.      29.6.11       AR
       Sat.        30.4.11     LA              Mon.      30.5.11      AR          Thu.      30.6.11       AR
                                               Tue.      31.5.11      AR




              A nEWSPAPEr’S DELivEry DAy                 PricE BASED on

              AR = ordinary Monday–Friday weekday        ––> weekday

              LA = ordinary Saturday                     ––> Saturday

              SU = Sunday or public holiday              ––> Sunday

              EY = non-standard day of issue             ––> contract, used in contractual newspaper delivery




50
nEWSPAPErS’ DELivEry AnD PricE DAyS 2011

                      JuLy                               AUGUST                            SEPtEMBEr
       Calendar day          Delivery          Calendar day        Delivery       Calendar day        Delivery
       Fri.        1.7.11      AR              Mon.      1.8.11      AR           Thu.      1.9.11      AR
       Sat.        2.7.11      LA              Tue.      2.8.11      AR           Fri.      2.9.11      AR
       Sun.        3.7.11      SU              Wed.      3.8.11      AR           Sat.      3.9.11      LA
       Mon.        4.7.11      AR              Thu.      4.8.11      AR           Sun.      4.9.11      SU
       Tue.        5.7.11      AR              Fri.      5.8.11      AR           Mon.      5.9.11      AR
       Wed.        6.7.11      AR              Sat.      6.8.11      LA           Tue.      6.9.11      AR
       Thu.        7.7.11      AR              Sun.      7.8.11      SU           Wed.      7.9.11      AR
       Fri.        8.7.11      AR              Mon.      8.8.11      AR           Thu.      8.9.11      AR
       Sat.        9.7.11      LA              Tue.      9.8.11      AR           Fri.      9.9.11      AR
       Sun.        10.7.11     SU              Wed.      10.8.11     AR           Sat.      10.9.11     LA
       Mon.        11.7.11     AR              Thu.      11.8.11     AR           Sun.      11.9.11     SU
       Tue.        12.7.11     AR              Fri.      12.8.11     AR           Mon.      12.9.11     AR
       Wed.        13.7.11     AR              Sat.      13.8.11     LA           Tue.      13.9.11     AR
       Thu.        14.7.11     AR              Sun.      14.8.11     SU           Wed.      14.9.11     AR
       Fri.        15.7.11     AR              Mon.      15.8.11     AR           Thu.      15.9.11     AR
       Sat.        16.7.11     LA              Tue.      16.8.11     AR           Fri.      16.9.11     AR
       Sun.        17.7.11     SU              Wed.      17.8.11     AR           Sat.      17.9.11     LA
       Mon.        18.7.11     AR              Thu.      18.8.11     AR           Sun.      18.9.11     SU
       Tue.        19.7.11     AR              Fri.      19.8.11     AR           Mon.      19.9.11     AR
       Wed.        20.7.11     AR              Sat.      20.8.11     LA           Tue.      20.9.11     AR
       Thu.        21.7.11     AR              Sun.      21.8.11     SU           Wed.      21.9.11     AR
       Fri.        22.7.11     AR              Mon.      22.8.11     AR           Thu.      22.9.11     AR
       Sat.        23.7.11     LA              Tue.      23.8.11     AR           Fri.      23.9.11     AR
       Sun.        24.7.11     SU              Wed.      24.8.11     AR           Sat.      24.9.11     LA
       Mon.        25.7.11     AR              Thu.      25.8.11     AR           Sun.      25.9.11     SU
       Tue.        26.7.11     AR              Fri.      26.8.11     AR           Mon.      26.9.11     AR
       Wed.        27.7.11     AR              Sat.      27.8.11     LA           Tue.      27.9.11     AR
       Thu.        28.7.11     AR              Sun.      28.8.11     SU           Wed.      28.9.11     AR
       Fri.        29.7.11     AR              Mon.      29.8.11     AR           Thu.      29.9.11     AR
       Sat.        30.7.11     LA              Tue.      30.8.11     AR           Fri.      30.9.11     AR
       Sun.        31.7.11     SU              Wed.      31.8.11     AR




              A nEWSPAPEr’S DELivEry DAy                 PricE BASED on

              AR = ordinary Monday–Friday weekday        ––> weekday

              LA = ordinary Saturday                     ––> Saturday

              SU = Sunday or public holiday              ––> Sunday

              EY = non-standard day of issue             ––> contract, used in contractual newspaper delivery




                                                                                                                 51
nEWSPAPErS’ DELivEry AnD PricE DAyS 2011

                   octoBEr                              novEMBEr                           DEcEMBEr
       Calendar day           Delivery         Calendar day         Delivery      Calendar day         hintapäivä
       Sat.        1.10.11      LA             Tue.      1.11.11      AR          Thu.      1.12.11      AR
       Sun.        2.10.11      SU             Wed.      2.11.11      AR          Fri.      2.12.11      AR
       Mon.        3.10.11      AR             Thu.      3.11.11      AR          Sat.      3.12.11      LA
       Tue.        4.10.11      AR             Fri.      4.11.11      AR          Sun.      4.12.11      SU
       Wed.        5.10.11      AR             Sat.      5.11.11      SU          Mon.      5.12.11      AR
       Thu.        6.10.11      AR             Sun.      6.11.11      SU   (EY)   Tue.      6.12.11      SU
       Fri.        7.10.11      AR             Mon.      7.11.11      AR          Wed.      7.12.11      AR   (EY)
       Sat.        8.10.11      LA             Tue.      8.11.11      AR          Thu.      8.12.11      AR
       Sun.        9.10.11      SU             Wed.      9.11.11      AR          Fri.      9.12.11      AR
       Mon.        10.10.11     AR             Thu.      10.11.11     AR          Sat.      10.12.11     LA
       Tue.        11.10.11     AR             Fri.      11.11.11     AR          Sun.      11.12.11     SU
       Wed.        12.10.11     AR             Sat.      12.11.11     LA          Mon.      12.12.11     AR
       Thu.        13.10.11     AR             Sun.      13.11.11     SU          Tue.      13.12.11     AR
       Fri.        14.10.11     AR             Mon.      14.11.11     AR          Wed.      14.12.11     AR
       Sat.        15.10.11     LA             Tue.      15.11.11     AR          Thu.      15.12.11     AR
       Sun.        16.10.11     SU             Wed.      16.11.11     AR          Fri.      16.12.11     AR
       Mon.        17.10.11     AR             Thu.      17.11.11     AR          Sat.      17.12.11     LA
       Tue.        18.10.11     AR             Fri.      18.11.11     AR          Sun.      18.12.11    SU
       Wed.        19.10.11     AR             Sat.      19.11.11     LA          Mon.      19.12.11    AR
       Thu.        20.10.11     AR             Sun.      20.11.11     SU          Tue.      20.12.11    AR
       Fri.        21.10.11     AR             Mon.      21.11.11     AR          Wed.      21.12.11    AR
       Sat.        22.10.11     LA             Tue.      22.11.11     AR          Thu.      22.12.11    AR
       Sun.        23.10.11     SU             Wed.      23.11.11     AR          Fri.      23.12.11    AR
       Mon.        24.10.11     AR             Thu.      24.11.11     AR          Sat.      24.12.11    LA
       Tue.        25.10.11     AR             Fri.      25.11.11     AR          Sun.      25.12.11    SU    (EY)
       Wed.        26.10.11     AR             Sat.      26.11.11     LA          Mon.      26.12.11    SU    (EY)
       Thu.        27.10.11     AR             Sun.      27.11.11     SU          Tue.      27.12.11    AR
       Fri.        28.10.11     AR             Mon.      28.11.11     AR          Wed.      28.12.11    AR
       Sat.        29.10.11     LA             Tue.      29.11.11     AR          Thu.      29.12.11    AR
       Sun.        30.10.11     SU             Wed.      30.11.11     AR          Fri.      30.12.11    AR
       Mon.        31.10.11     AR                                                Sat.      31.12.11    LA




              A nEWSPAPEr’S DELivEry DAy                 PricE BASED on

              AR = ordinary Monday–Friday weekday        ––> weekday

              LA = ordinary Saturday                     ––> Saturday

              SU = Sunday or public holiday              ––> Sunday

              EY = non-standard day of issue             ––> contract, used in contractual newspaper delivery




52
OTHER SERVICES AND RATES

Separate Pick-Ups and Deliveries
            Transport unit
                                             Excl. VAT
            No. of units                     EUR/pcs
            1                                 28.06
            2                                 21.14
            3                                 17.13
            4                                 13.99
            5                                 11.92
            6                                 10.47
            7                                  9.36
            8                                  8.52
            9                                  8.03
            10 and subsequent units            7.49

            Parcel
                                             Excl. VAT
            No. of units                       EUR
            1–5 individual parcels             7.49
            6–10 individual parcels           13.20

           Larger amounts are also possible.
           l   The sender can order special pick-up for items.
           l   The addressee can order special delivery for items available at an Itella outlet.
           l   For transport orders, call 0200 92000 (Mon.–Fri. 8 a.m.–6 p.m., local network charge / mobile charge).


Pricing Service
           In the pricing service, letters and parcels will, against a payment, be priced on behalf of the customer. Bulk let-
           ters may also be priced in the pricing service. For more information, see pages 15–16. The deliveries will be
           priced on the business day following the mailing, and domestic deliveries will reach the recipients, or be avail-
           able for pick-up at an Itella outlet mainly on the second business day following the mailing. A separate contract
           will be signed concerning the service.


            In addition to postage, the pricing service customer will be charged the following:
            Establishment fee (new customers) 10412                                EUR 45.00 /establishment
            Monthly usage fee                      10324                               EUR 15.00 /month
            A service fee                                                  of 10% from the final sum of the postages
            Establishments fee of the Information 10413                                 EUR 35.00 /order
            Monthly usage fee of the Information 10422                                  EUR 2.50 /month

            One-off order
            One-off order                           10414                               EUR 25.00 /order
            A service fee                                                    of 10% from the final sum of the postages


           Letter, domestic
            Pricing Service Letter (10423)
            Mailing size                                    EUR/item           EUR/kg           EUR min.         EUR max.
            1–                                               0.3920            3.2910            0.4578           6.9740
            50 –                                             0.3865            3.2300            0.4511           6.8465

           Dimensions and Weight
           l Minimum size     90mm x 130mm x 0.2mm
           l Maximum size     250mm x 400mm x 30mm
           l Maximum weight 2kg




                                                                                                                            53
OTHER SERVICES AND RATES

          ADDITIONAL SERVICES                               EUR/item
          COD                              1144               3.80
          Maxi Size                        6838               2.70
          Registration                     6834               3.00
          Advice of Delivery               6836               4.00
          Postal Insurance
          0.01 – 5,000.00                  6842                6.00
          5,000.01 – 15,000.00             6843                8.00


         Letter, international
          Priority Letter 10335
          International, pricing service                    EUR/item           EUR/kg           EUR min.        EUR max.
          Europe                                              0.61              9.52              0.75           17.27
          Other countries                                     0.62             18.82              0.90           33.55

          Economy Letter 10336
          International, pricing service                    EUR/item           EUR/kg           EUR min.        EUR max.
          Europe                                              0.49              7.57              0.60           13.74
          Other countries                                     0.49              9.70              0.64           17.47

         Dimensions and Weight
         l Minimum size     90mm x 140mm
         l Maximum size     250mm x 400mm x 30mm (width x length x thickness)
         l Maximum weight 2kg

          ADDITIONAL SERVICES                               EUR/item           Priority         Economy
          Maxi Size                         5949              3.20                x                x
          Registration                      5950              4.35                x
          Advice of Delivery                1677              2.45                x
          Exprés                            7400              5.30                x
          Postal Insurance
          0.01 – 1,000.00                   5951              8.20                x
          1,000.01 – 5,000.00               5952             22.00                x


         Parcels, domestic
          Postal Parcel 4790
          Max. weight                                 Incl. VAT and to Åland
          kg                                                    EUR
          2                                                     8.75
          5                                                   10.35
          15                                                  13.35
          30                                                  18.50

          Parcel to the Doorstep 4791
                                                              1 parcel                Multiple Package Shipment, 2–5 parcels
          Max. weight                                 Incl. VAT and to Åland                   Incl. VAT and to Åland
          kg                                                    EUR                                      EUR
          2                                                    14.20                                    22.55
          5                                                    15.10                                    23.70
          15                                                   17.05                                    26.90
          30                                                   21.05                                    32.25
          60                                                                                            42.85
          100                                                                                           57.40
          150                                                                                           74.40
         The price is based on their actual weight.




54
           Dimensions and Weight
           l Minimum size     25cm x 15cm x 3.5cm
           l Maximum size     120cm x 80cm x 60cm; if the parcel’s maximum measurements are bigger than
                              100cm x 60cm x 60cm, it is priced as a Maxi dispatch
           l Maximum weight 30kg

               ADDITIONAL SERVICES             Parcel to the Doorstep                  Postal Parcel
                                               Incl. VAT and to Åland             Incl. VAT and to Åland
                                                         EUR                                EUR
               COD*                                      7.50 (Excl. VAT)                  3.80**
               Registration                                                                4.40
               Fragile                                  6.25                               6.25
           *) The bank will charge a fee for the use of the account, based on the account terms stipulated by the bank.
           **) If one sender sends 2 to 5 parcels from a single location to a single destination as a Postal Parcel, only one
           COD fee will be charged.

           Parcels, international
           (see International Parcels / Priority)

Use of Paper Mailing List
           Electronic mailing lists are free of charge, whereas the use of a paper mailing list costs
           l     EUR 15.00 /list
           Should the Customer use a mailing list deviating from the standard paper mailing list, Itella will charge the rate
           quoted under ‘Charges for Other Tasks’ for transferring this mailing list’s information to its invoicing system.

Modifications to Information of an Item or Invoice Already Sent                                                    1139
           By request of sender
           – Change of addressee’s name/address
           – Altering the COD amount
           – Altering the account number (domestic service only)
           – Requesting the item’s withdrawal
           – Altering a term of delivery (cancelling / adding delivery to addressee in person)
           – Delivering an item, originally collectable from the postal outlet, to the recipient (for domestic service only)
           – Enabling the recipient to check the item’s content before taking delivery of the item at the postal outlet (do-
                mestic parcel service only)
           – Prolonged storage time for parcels up to 14 calendar days (for domestic parcel service only)
           – Modification of customer data on invoice
           l     are subject to a charge of EUR 11.42 /alteration.
           The customer will be notified as to whether the service has been successfully performed with respect to
           requests for changes to domestic services.

Charges for Other Tasks                                                                                 2129, 3305
           –     Agreed investigation
           –     Unnecessary investigation
           –     Additional services at the acceptance office
           –     Other extra tasks
           –     Extra waiting time during pick-up or delivery
           –     Unnecessary pick-up or delivery attempt made on the basis of the order
           l     are each subject to an hourly charge of EUR 33.20.

Copy of Dispatch Document or Invoicing Document                                                                    4668
           –     Available from Customer Service.
           –     Subject to invoicing from the party requesting the copy.
           l     EUR 7.86 /document.

                                                                                                                            55
OTHER SERVICES AND RATES

 Unpaid and Underpaid Items
           In addition to unpaid postage,
           l   EUR 1.63 /item is charged.


 Inquiry
           l   Free of charge


 Customs Clearance Services
           Import clearance
           l   Basic fee (includes two items)            EUR 39.02
           l   Each additional item                       EUR 3.74 per item

           Financing compensation                           1.64 %
           l    Minimum                                   EUR 5.69

           Proposing as duty-free
           l   EUR 20.00

           Additional fee for a small invoice
           l   Invoice total less than EUR 70.00          EUR 5.00


           Additional Services
           Opening the shipment
           l EUR 10.57

           Completing the shipping documents
           l  Parcel card / shipment                      EUR 7.72 per item

           Border veterinarian
           l   EUR 22.36 per appointment
           – Taking care of the inspection
           – The incurred costs, charged according to the invoice

           ATA Carnet
           l   EUR 20.73 per item
           – Activation/termination

           Work paid by the hour
           l  EUR 41.46 per hour
           l  Minimum charge is half an hour             EUR 20.73


           Export clearance
           l   Basic fee (includes two items)            EUR 30.08
           l   Each additional item                       EUR 3.74 per item

           Data traffic cost
           l   EUR 10.57


           INTRASTAT statistics
           l   Basic fee (does not include goods rows)   EUR 23.90
           l   Goods row                                  EUR 2.85 per row



56
CHARGES COLLECTED UPON INVOICING

          Invoicing Charge
          An invoicing charge of EUR 5.00 will apply if the ex-VAT sum total is less than EUR 70.00.
          VAT, based on the applicable tax band, will be added to the price.

          Reminder Charges for Delayed Payment
          Reminder charges for delayed payments amount to EUR 8.00 / invoice.
          VAT will be added to the price.

          Penalty Interest
          If the invoice is not paid by the due date indicated on it, penalty interest will be charged, as provided by the
          Interest Act, for the period after the due date.




WEB SErvicES: WWW.itELLA.Fi

          Our website, at www.itella.fi, provides not only information on all of our services but also useful tools for daily
          work. Further information is also available at www.posti.fi.

          Electronic Mailing List
          Instructions on using the electronic mailing list are available at: www.itella.fi/english/pricesandinstructions

          Track & Trace
          Using the item ID on the dispatch note, you can track the delivery of your mail in Finland and many other coun-
          tries: www.itella.fi/english/onlineservices

          Delivery Time Inquiry
          Delivery times and availability by service and country-specific restrictions for international mail can be found at:
          www.itella.fi/english/onlineservices

          Price Calculators
          List prices for domestic and international letter services can be found at:
          www.itella.fi/online-palvelut. Service is available only in Finnish.
          The formula for calculating item-specific unit price is available on the ‘Price Calculators’ page.

          aTarget
          aTarget is a tool using which consumer target groups can be planned and purchased and non-addressed de-
          liveries arranged and ordered. For the addressed service, the databases of the Population Information System
          and the Vehicle Register of the Finnish Vehicle Administration are available and, for the unaddressed service,
          Itella’s own data on the volume of households. www.atarget.fi

          Post Office Search
          Information on all Finnish postal outlet addresses and opening hours can be found at:
          www.itella.fi/english/onlineservices

          Postal Code Search
          The correct information on streets and postal codes can be found easily and quickly at:
          www.itella.fi/onlineservices. This service is available only in Finnish.

          Change of Corporate Address
          The change-of-address service is available at: www.itella.fi/english/onlineservices

          tyvi reports
          The TYVI e-Government service enables companies and other organisations to send statutory reports and notifi-
          cations to the relevant public authorities and other organisations: www.tyvi.fi

          Stamp Shop
          Our Stamp Shop can be found at: www.itella.fi/english/onlineservices

          Address-label printing software
          Prinetti is an address-label printing software for Itella’s contract customers, with which you can easily print
          nearly all address labels needed for Itella’s domestic and international deliveries. For free access to the software
          and materials, please go to: www.prinetti.fi
                                                                                                                           57
Customer Service                         0200 77000
(local network charge / mobile charge)   Mon.–Fri. 8 a.m.–6 p.m.

Transport orders                         0200 92000
(local network charge / mobile charge)   Mon.–Fri. 8 a.m.–6 p.m.

Internet                                 www.itella.fi
                                                                   16.5.2011

				
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