JOB DESCRIPTION – HEAD OF IT - DRAFT
Progreso Financiero (www.progressfin.com) was founded by Hispanics with the goal of helping
other Hispanics build a positive credit history in the United States and gain access to better lives
and mainstream financial services. Unlike mainstream institutions, Progreso provides
uncollateralized loans to clients who lack credit history with its sophisticated risk scoring system
that recognizes a client’s moral collateral and true capacity to afford a loan. Progreso Financiero
engages with customers in their neighborhoods, in their language, in order to build relationships
of trust that lead to a lifetime of growth and prosperity. Progreso is a for-profit company that was
certified as a Community Development Financial Institution (CDFI) in 2009 for its demonstrated
commitment to community development and extending financial opportunities to the
underserved. Since its founding in 2005, the company has made more than 150,000 loans,
extending $150 million in capital to underserved Hispanic families through 60 locations across
California and Texas and helping improve credit scores for over 87 percent of its loan customers.
For more information, please visit: www.progressfin.com.
Progreso is looking for new Head of its IT function. The IT infrastructure of the company is
critical to the ultimate success of its products and is key to driving the mission o f the company.
The position will be located in the company’s headquarters in Menlo Park, CA.
Lead the IT infrastructure and support team at Progreso. The team consists of the following elements:
- Architecture – specifically, our network architecture, telephony system and database management
- Production Support – responsible for helpdesk, SLA determination and adherence, incident
management, system administration and change management process to push development code into
- Office and Store IT Support – Supporting the needs of our central office (approx 120 users), our
Mexican call centers (in Jalos and Leon) and our retail store locations (currently, 65 and growing).
Responsible for the technology vision of the company and responsible for architecting the infrastructure to
support a fast growing financial services company
Manage a team of approximately 10 FTEs across a wide variety of IT functions
Manage vendors in support of the IT efforts including internet, bandwidth providers, telephony providers, co-
location data centers and other support organizations
Responsible for defining and meeting/exceeding SLAs for the IT organization including (but not limited to)
expense budget, uptime, productivity metrics and response times
Work cross-functionally within all departments of Progeso to identify requirements and lead efforts. Must lead
through influence and garner resources across the company to execute and meet goals.
Be an integral part of the Senior Management team and report out on technology projects, milestones,
priorities and requirements on a regular basis
EDUCATION AND/OR EQUIVALENT EXPERIENCE <describe here or attach job description:
BS degree with advanced degree a plus
15+ years of IT experience ideally with consumer- or merchant-facing financial products; 10+ years of direct
IT personnel management
Experience working in an IT department for a high growth, startup-like organization
Familiarity with Linux operating system, Asterisk phone systems and all forms of internet security are required.
Deep understanding of information security protocols and related compliance and controls needed to safeguard
personal financial data
Deep understanding of call center operations, infrastructure and telephony
Excellent data-driven & methodical approach to problem solving and delivering results
Detail oriented, but able to set personal goals and self-manage to strategic objectives of company
Infectious energy, positive attitude and a tenacious “get-it-done” approach
Strong leadership experience – proven ability to lead through influence
Understanding of a retail business environment is a plus; Understanding of financial service transactions are a
Experience working with the US Hispanic market and fluency in Spanish are pluses
Familiarity with Agile engineering process a plus