How to repay your Bond Loan
The Department of Communities (Housing and Homelessness Services) provides Bond
Loans to help people secure housing in the private rental market. This fact sheet details
the different ways to repay your Bond Loan.
Bond Loan repayments can be deducted from Centrelink payments and paid directly to the
department each fortnight.
If you receive a Centrelink income support payment, it is a condition of Bond Loan
approval that you use EasyPay to make your Bond Loan repayments.
The EasyPay Deduction Authority for Bond Loan Payments form must be completed and
signed as part of the Bond Loan application process.
Repayments can be deducted from any applicant’s Centrelink payment.
Applicants must decide how much each person will pay, however, the total deduction
amount must be sufficient to meet the required monthly Bond Loan repayment.
You can pay more than your monthly repayment by choosing the amount you wish to pay
each fortnight on the EasyPay Deduction Authority for Bond Loan Payments form.
EasyPay is free to use and saves you time and effort ensuring that your Bond Loan
repayment is paid on time even if you are on holidays or ill.
BPay is a fast, easy and convenient way to pay your Bond Loan by phone or internet
You can use BPay if you are a registered phone banker or internet banker with your
participating financial institution. Only debit cards are accepted by BPay for the
department. Your financial institution may charge you a fee for using BPay.
The BPay Biller Code and your account number (15 digit customer reference number) are
printed on your payment card.
You can repay your Bond Loan at Australia Post by using the repayment card issued by
If you use other payment methods, such as EasyPay, you can still use your repayment
card if you want to make additional payments.
You can ask for a replacement card at your nearest Housing Service Centre.
You can arrange for your bank, credit union or building society to transfer Bond Loan
repayments from your account to the department. These repayments can only be taken
from one account. Bond Loan arrears and other debts can also be paid using this method.
Your financial institution may charge you a fee for transferring the Bond Loan repayment
To arrange repayment by this method, please contact your financial institution.
Cheque or money order
You can repay your Bond Loan by sending a cheque or money order, along with your
name and Bond Loan account number, to the department.
Any cheques or money orders must be made out to the Department of Communities, and
Shared Service Agency
GPO Box 1210
Brisbane Qld 4001
The department’s Housing Service Centres and Client Service Centres do not accept Bond
For more information, please call the department’s Housing and Homelessness Services
information line on 1300 880 882 or visit www.communities.qld.gov.au/housing.
How to repay your Bond Loan
August 2011 Page 2