; sot curriculum
Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out
Your Federal Quarterly Tax Payments are due April 15th Get Help Now >>

sot curriculum

VIEWS: 5 PAGES: 71

  • pg 1
									  SERVICE
OCCUPATIONS
 TRAINING

  Course of Study
              Course of Study

                     For

       HOSPITALITY and TOURISM

    SERVICE OCCUPATIONS TRAINING




             Subject Code: 09.0205




                  CTPD 023


WEST SHORE CAREER AND TECHNICAL DISTRICT
          LAKEWOOD HIGH SCHOOL
         14100 FRANKLIN BOULEVARD
            LAKEWOOD, OHIO 44107
                 216-529-4151
                              ACKNOWLEDGEMENTS

                         HOSPITALITY AND TOURISM
                       SERVICE OCCUPATIONS TRAINING

              WEST SHORE CAREER AND TECHNICAL DISTRICT

Sincere appreciation goes to the following individuals for their assistance and
cooperation in preparing this Service Occupations Training course of study.

       Lakewood Board of Education
       Dr. David Estrop, Superintendent, Lakewood City Schools
       Mrs. Linda Thayer, Director, West Shore Career Technical District
       Ms. Donna Richmond, Teacher Educator, Kent State University
       Mrs. Patricia Hunter, Service Occupations Training Teacher

And the Service Occupations Training Advisory Committee:

       Jackie Anderson, former SOT student, food service worker at Lakewood Hospital
       Joe Gerchak, Director Environmental Services, Lakewood Hospital
       Tabatha Devine, Work Study Coordinator, Westlake High School
       Maureen Duffy, Manager Volunteer Services, Lakewood Hospital
       Tabatha Devine, Work Study Coordinator, Westlake High School
       Mary Caruso, Career Tech Assistant, West Shore Career Tech District
       Cathy Calamia, Special Education Coordinator, Rocky River High School
       Diane Kastelic, VOSE Coordinator, Lakewood High School
       Tim Kaye, Director of Materials Management, Lakewood Hospital
       Debra Perko, Activities Coordinator, SNF, Lakewood Hospital
       Sue Windbigler, Food Service Director, Lakewood Hospital
       Patricia Hunter, SOT teacher, West Shore Career Tech District

For his helpful suggestions and encouragement, Jim Hunter, husband of Pat Hunter.




                                     RESOLUTION
                        HOSPITALITY AND TOURISM
                      SERVICE OCCUPATIONS TRAINING

             WEST SHORE CAREER AND TECHNICAL DISTRICT


                        LAKEWOOD CITY SCHOOLS


WHEREAS, the Service Occupations Training Advisory Committee of the Lakewood
City Schools has reviewed the Service Occupations Training Course of Study, and
WHEREAS, the course of study is based upon the State of Ohio Hospitality and Tourism
Career Field Technical Content Standards Document for Service Occupations Training,
and

WHEREAS, the Service Occupations Training Advisory Committee has reviewed and
modified these state competencies to address local labor market needs, and to
acknowledge the school districts’ ability to offer academic and specialized programs.

NOW, THEREFORE, BE IT RESOLVED, in accordance with the superintendent’s
recommendation, that the Lakewood City Schools adopt the Service Occupations
Training Course of Study.

Approval Date:___________________


_______________________________             _______________________________
District Superintendent                     Board President
 RECOMMENDATION OF SERVICE OCCUPATIONS TRAINING ADVISORY
                      COMMITTEE

                         HOSPITALITY AND TOURISM
                       SERVICE OCCUPATIONS TRAINING

              WEST SHORE CAREER AND TECHNICAL DISTRICT


The Career and Technical Advisory Committee of the Service Occupations Training
Program, West Shore Career & Technical School District, has reviewed this course of
study and recommends it for use as the foundation for instruction in classroom and
laboratory work experiences.

The developers of the course of study have considered local labor market needs and the
school district’s ability to offer specialized programs. The competencies found on the
Hospitality and Tourism Career Field Technical Content Standards Document for this
program have been reviewed, modified, and accepted as being congruent with our school
district’s philosophy and student outcome measures.

We believe that this course of study adequately and correctly focuses upon the
development of technical competencies, attitudes, values, and appreciation’s critical to
successful employment in the hospitality services field.

The Service Occupations Training Advisory Committee recommended this course of
study on ____________________
           (date)
                        Recommendation of Advisory Committee


Name                                             Name

Committee Chairperson                            title



Name                                             Name

title                                            title



Name                                             Name

title                                            title



Name                                             Name

title                                            title



Name                                             Name

title                                            title



Name                                             Name

title                                            title
                        MISSION AND VISION STATEMENT

                         HOSPITALITY AND TOURISM
                       SERVICE OCCUPATIONS TRAINING

                 WEST SHORE CAREER AND TECHNICAL DISTRICT


                      Lakewood City Schools Mission Statement

In partnership with our families and community, Lakewood City Schools will develop

responsible citizens, who are critical and creative thinkers, committed to life-long

learning, invested in a diverse society, and prepared for technological and global

opportunities.




                       Lakewood City Schools Vision Statement

In recognition of the need of the community for Life Long Learning, the Lakewood City

School district will become the primary provider of academic services for all learners

ranging in age from Pre-Kindergarten children through adults. In addition, the school

district will enhance academic services through improved coordination of social and

medical services in partnership with our community and other educational institutions.
       CAREER AND TECHNICAL EDUCATION GOALS

                 HOSPITALITY AND TOURISM
               SERVICE OCCUPATIONS TRAINING

    WEST SHORE CAREER AND TECHNICAL DISTRICT



 To continue to infuse technology into the curriculum and meet industry standards

 Continue to upgrade and modernize career and technical labs and offer a variety
  of career training opportunities

 To continue to partner with post-secondary education institutions to create
  pathways to foster life-long learning

 To develop and maintain active advisory committee member ship which offer
  overall direction and specific occupational knowledge of competencies required
  in business and industry

 To continue to develop ties with parents and community to meet community
  education needs.
                                PROGRAM DESIGN

                        HOSPITALITY AND TOURISM
                      SERVICE OCCUPATIONS TRAINING

             WEST SHORE CAREER AND TECHNICAL DISTRICT

Program Philosophy

    We believe that the Service Occupations Training program’s primary focus is to
     prepare students for job opportunities, lifelong learning, and economic
     independence.
    We believe that the Service Occupations Training program should foster the
     development of students who possess employability skills leading them toward
     fulfilling lives and productive jobs.
    We believe the curriculum designed for this program focuses on career
     opportunities in the hospitality industry, person qualities leading to job success,
     and the development of skills necessary to attain and succeed in a hospitality and
     facility care career position.
    We believe this program will enable high school students to control their own
     lives by developing a strong work ethnic, problem solving skills, and positive
     self-esteem.
    We believe this program prepares students to enter, compete in, and advance
     through the present and future hospitality and facility workplace.
    We believe that the career and technical education standards, guidelines and
     policies established in the Service Occupations Training program are challenging,
     attainable, relevant, affordable and measurable.
    We believe these guidelines and policies will assure access and equity for all
     students without regard to race, color, national origin, sex, religion, and age.


Program Goals

    To prepare students for entry level jobs in the Hospitality Service industry.
    To develop appropriate work habits and a positive cooperative attitude conducive
     to maintaining good relationships with others.
    To gain occupational safety habits and the knowledge of sanitation procedures.
    To develop qualities of self-reliance and dependability.
    To develop decision making and problem solving skills useful in the workplace.
    To gain effective teamwork and leadership skills appropriate for the workplace.
    To gain effective team work and leadership skills appropriate for the workplace.
    To gain knowledge regarding employment opportunities in the Hospitality
     industry.
    To identify and develop personal qualities leading to job success.
    To gain knowledge of security and emergency procedures used in the Hospitality
     industry.
    To gain knowledge of customer service expectations and customer relations
     techniques.
    To gain job seeking skills including designing a resume, completing job
     applications, and learning interview techniques.
    To gain an understanding of the need for lifelong learning and the willingness to
     adapt to change.
    To develop a job related vocabulary.
    To develop knowledge of math principles as applied to tasks.
    To apply standards of grooming and hygiene in a manner that will enable them to
     maintain or advance in a job.
    To perform selected skills within each worksite at entry level proficiency.


Program Overview

    Service Occupation Training is a one year program that provides students with
     classroom learning and real-life work experiences needed to take advantage of the
     many opportunities in this field. This program is housed at Lakewood Hospital
     where students train in food service, housekeeping, materials management, and
     clerical positions. Guest service, career exploration, and professionalism are
     other important components of this program.

Population to be Served

    Open to all students junior status or higher who are interested in the hospitality
     field.
    Open to all students as long as they are not a safety hazard to self and others in the
     class.
    Special needs students are admitted with an IEP.

Housing of the Program

    The program comprises classroom and laboratory experiences at Lakewood
     Hospital.

Supervisor of the Program

    West Shore Career Technical Principal

Occupations Addressed by the Program
      Guest Room Attendant
      Laundry Attendant
      Public Space Cleaner
      Food/Beverage Staff
      Banquet Set Up Staff
      Materials Handling Staff
      Clerical Support Staff
      Bus Person
      Host/Hostess
      Guest Service Clerk

Basic Program Operation

    The SOT program provides classroom instruction five days a week from 8:00am
     to 8:45am

    The SOT program provides lab work experience five days a week from 8:45am to
     10:45am. Students rotate to a new job site at the end of each grading quarter.

    Class develops skills, knowledge, and attitudes needed to succeed in the
     hospitality industry.


Field Experience and/or Early Placement

    Field experience is an integral part of each student’s program provided through
     Lakewood hospital job sites, service learning projects and guest speakers.

    Students are supervised by SOT program teacher and hospital mentors.


Articulation Agreement

    This program is an approved program under the Ohio Department of Education.

    SOT assists students in preparation for the world of work and provides the
     opportunity for transition to paid employment or advancement to another CTE
     program.


Integrated Academics

    Math, Science, Social Studies, and English Language Arts are considered as
     essential and an integral part of the programs competencies.
    Academics are taught outside the Service Occupations Training program by a
     licensed teacher; however, it is integrated as part of SOT in order to raise
     standards.


Technology

    Technology is an ever changing part of the program and is as varied as the job
     sites and classroom instruction involved.

    Technology promotes knowledge and skill needed for advancement in the world
     of work.


Student Leadership

    Student participation in Family, Career, and Community Leaders of America
     (FCCLA) is required as a part of this program.

    Student officers are encouraged to participate in leadership academy activities at
     Lakewood High School.


Critical Thinking and Decision Making


    The Service Occupations Training program develops and uses critical thinking
     skills to make wise decisions both in the classroom and laboratory learning
     experiences.

    Students learn decision making skills through the problem solving approach.


Statement of Modification

    A collaborative effort will be made between the Service Occupations Training
     teacher and the student’s case manager to adjust the curriculum according to the
     student’s IEP.

    With the recommendation of the SOT advisory committee, this course of study
     has been reviewed, modified, and accepted as being congruent with our districts
     philosophy and student outcome measures.

    Minor modifications of competencies taught may be needed. Significant
     academic accommodations and/or modifications of competencies in the Service
     Occupations Training curriculum may limit or prevent successful training and/or
      future employment options in this area. Also, accommodations and/or
      modification necessary for physical limitations and/or social work behaviors may
      also limit or prevent successful training and/or future employment options in this
      area.


Disclaimer Statement

    This course of study conforms to all federal, state and local laws and regulations
     including Title IX and non discrimination against any student because of race,
     color, creed, sex, religion, citizenship, economic status, married status, pregnancy,
     handicap, other physical characteristics, age or national origin.

    This policy of nondiscrimination shall also apply to otherwise qualified
     handicapped individuals.
                                  SCOPE AND SEQUENCE

                        HOSPITALITY AND TOURISM
                      SERVICE OCCUPATIONS TRAINING

           WEST SHORE CAREER AND TECHNICAL DISTRICT



                                        ORIENTATION


          BIL:           Essential

            EDU:             12           AD
                             P             R

CS 3.1:                  Apply active listening skills to obtain and clarify information
                         provided in oral communication.

                         TPO: Given introduction and checklist, apply listening skills to
                         obtain and clarify information provided in oral communication, so
                         that all guidelines are met.

Clear Learning Target: I can….
3.1.1         Differentiate between hearing and listening.
3.1.2         Identify the effects of physical, social and psychological factors on the ability to
              listen.
3.1.3         Paraphrase and repeat information to confirm understanding.
3.1.4         Ask questions to seek or confirm understanding.
3.1.5         Record and summarize information in written notes.
3.1.6         Follow directions and/or respond in a positive way with clear, concise comments.

Correlated English Language Arts Academic Content Benchmarks

         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)
         Use a variety of strategies to enhance listening comprehension. (Communication: Oral
          and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
          BIL:           Essential

            EDU:             12           AD
                             P             R

CS 3.2:                  Listen and speak effectively to contribute to group discussions and
                         meetings.

                         TPO: Given a group discussion activity, listen and speak effectively
                         to contribute to group discussions and meetings, based on standards
                         set by instructor.

Clear Learning Target: I can….
3.2.1         Explain the nature of staff communications.
3.2.2         Clarify the purpose and goals of a discussion or meeting.
3.2.3         Demonstrate respect for diverse cultures.
3.2.4         Stay on subject and task.
3.2.5         Summarize the results of the meeting, including agreements and disagreements.
3.2.6         Speak succinctly and clearly to convey information.
3.2.8         Defend ideas objectively.
3.2.9         Participate in group discussions.

Correlated English Language Arts Academic Content Benchmarks

         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)
         Use a variety of strategies to enhance listening comprehension. (Communication: Oral
          and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
         Demonstrate an understanding of effective speaking strategies by selecting appropriate
          language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-
          10)

          BIL:           Essential

            EDU:             12           AD
                             P             R

CS 3.3:                  Interpret nonverbal behaviors to enhance communication.

                         TPO: After viewing a body language video, interpret nonverbal
                         behaviors to enhance communication, according to criteria on
                         checklist.


Clear Learning Target: I can….
3.3.1         Identify nonverbal cues.
3.3.2         Observe eye contact, facial expressions, posture, gestures and other body
              language.
3.3.3         Describe the message conveyed by nonverbal behaviors.
Correlated English Language Arts Academic Content Benchmarks

         Evaluate the content and purpose of a presentation by analyzing the language and
          delivery choices made by a speaker. (Communication: Oral and Visual C, 8-10)
         Give persuasive presentations that structure ideas and arguments in a logical fashion,
          clarify and defend positions with relevant evidence and anticipate and address the
          audience’s concerns. (Communication: Oral and Visual D, 11-12)

          BIL:            Recommended

            EDU:             12            AD
                             P              R

CS 3.4:                   Deliver presentations.

                          TPO:Given a hospitality topic, deliver presentations, according to
                          guidelines in rubric.

Clear Learning Target: I can….
3.4.1        Demonstrate appropriate usage of grammar, diction and sentence structure.
3.4.3        Communicate main ideas and supporting facts to achieve the communication’s
             purpose.
3.4.5        Use proper organization and structure to achieve coherence.
3.4.7        Interpret tables, charts and figures used to support the communication.
3.4.8        Use verbal and nonverbal feedback strategies to engage discussion and adjust the
             message and delivery.
3.4.9        Respond to questions and comments on a presentation.

Correlated English Language Arts Academic Content Benchmarks

         Analyze whether graphics supplement textual information and promote the author’s
          purpose. (Reading Applications: Informational, Technical and Persuasive Text C, 8-10)
         Demonstrate an understanding of effective speaking strategies by selecting appropriate
          language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-
          10)
         Select and use effective speaking strategies for a variety of audiences, situations and
          purposes. (Communication: Oral and Visual C, 11-12)
         Give informational presentations that contain a clear perspective; present ideas from
          multiple sources in logical sequence; and include a consistent organizational structure.
          (Communication: Oral and Visual E, 11-12)
         Give presentations using a variety of delivery methods, visual displays and technology.
          (Communication: Oral and Visual G, 8-10; Communication: Oral and Visual F, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Construct convincing arguments based on analysis of data and interpretation of graphs.
          (Data Analysis and Probability F, 8-10)
         Use a variety of mathematical representations flexibly and appropriately to organize,
          record and communicate mathematical ideas. (Mathematical Processes E, 8-10)
         Use precise mathematical language and notations to represent problem situations and
          mathematical ideas. (Mathematical Processes F, 8-10)
         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)



          BIL:            Essential

            EDU:             12            AD
                             P              R

CS 3.6:                   Communicate written information.

                          TPO: Given a company policy manual, communicate written
                          information, answering questions on handout.

Clear Learning Target: I can….
3.6.1         Locate a variety of resources (e.g., books, journals, magazines, electronic
              information).
3.6.2         Write specific steps for applying information learned to a task or a new situation.
3.6.3         Interpret recipes, operational manuals, inventory control sheets, menus,
              correspondence, training manuals and other written documentation.
3.6.4         Analyze company resources to determine policies and procedures.

Correlated English Language Arts Academic Content Benchmarks

         Apply reading comprehension strategies to understand grade-appropriate text. (Reading
          Process A, 8-10; Reading Process A, 11-12)
         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)
         Synthesize the content from several sources on a single issue or written by a single
          author, clarifying ideas and connecting them to other sources and related topics.
          (Reading Applications: Informational, Technical and Persuasive Text D, 11-12).
         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)
         Evaluate the usefulness and credibility of data and sources and synthesize information
          from multiple sources. (Research C, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Use precise mathematical language and notations to represent problem situations and
          mathematical ideas. (Mathematical Processes F, 8-10)
CS 3.8             Read for information and understanding

                   TPO: Given a reading assignment, read for information and
                   understanding, by answering guided questions on class handout

Clear Learning Target: I can….
3.8.1            Locate needed information in written materials using formatting cues,
                 skimming, and scanning.
3.8.2            Interpret written information, including manuals, graphs, and schedules.
3.8.3            Unlock the meaning of unknown or technical vocabulary using standard
                 strategies.
3.8.4            Locate key points, main ideas, relevant details, facts, and specifications in
                 written materials.


CS 3.9             Contribute to teamwork

                   TPO: Given a teambuilding activity, contribute to teamwork according
                   to procedures taught.

Clear Learning Target: I can….
3.9.1            Demonstrate sensitivity to cultural, gender, and generational differences.
3.9.2            Demonstrate concern for each team member and for team goals.
3.9.3            Complete aspects of assigned tasks according to team-established procedures
                 and within specific timelines.
3.9.4            Employ group process techniques to solve problems, make decisions, build
                 consensus, resolve or manage conflicts, construct compromises, support self-
                 expression, and bring forth new ideas and opinions.


CS 3.10            Demonstrate Leadership

                   TPO: Presented with a group leadership situation, demonstrate
                   leadership according to guidelines taught.

Clear Learning Target: I can….
3.10.1           Demonstrate leadership qualities.
3.10.2           Collaborate with others to accomplish goals.


CS 3.11            Solve Problems and Make Decisions In Work-Related Situations

                   TPO: Given job site scenarios, solve problems and make decisions in
                   work-related situations, in accordance with program guidelines.

Clear Learning Target: I can….
3.11.1           Identify factors that influence problem solving and decision making.
3.11.2           Analyze the source of the problem or the situation requiring a decision.
3.11.3           Generate possible alternatives.
3.11.4           Analyze possible alternatives.
3.11.5               Match problem-solving and decision-making processes to the situation.
3.11.6               Use creative thinking processes to support solving problems and making
                     decisions.
3.11.7               Justify solution or decision with evidence to support or refute alternatives.

          BIL:            Essential

            EDU:             12             AD
                             P               R

CS 2.5:                   Analyze the role of creativity and innovation.

                          TPO: Given a simulated problem, analyze the role of creativity and
                          innovation, based on standards set by instructor.

Clear Learning Target: I can….
2.5.1         Demonstrate brainstorming techniques.
2.5.2         Explain how creative problem solving can enhance one’s business.
2.5.3         Explain how positive employee attitude enhances creativity and innovation.

Correlated English Language Arts Academic Content Benchmarks

         Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
          Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
         Evaluate the usefulness and credibility of data and sources and synthesize information
          from multiple sources. (Research C, 11-12)
         Select and use effective speaking strategies for a variety of audiences, situations and
          purposes. (Communication: Oral and Visual C, 11-12)


                         SAFETY, SANITATION, AND SECURITY

          BIL:            Essential

            EDU:             12             AD
                             P               R

CS 5.1:                   Follow safety procedures.

                          TPO: Using guidelines presented, follow safety procedures, 100% of
                          the time.

Clear Learning Target: I can….
5.1.1         Identify electrical and mechanical hazards.
5.1.2         Classify different types of fires and how to contain them.
5.1.3         Identify and follow proper fire evacuation procedures.
5.1.4         Outline proper response to emergency situations.
5.1.6         Follow safety and security procedures.

Correlated English Language Arts Academic Content Benchmarks
         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)

Correlated Science Academic Content Benchmarks

         Participate in and apply the processes of scientific investigation to create models and to
          design, conduct, evaluate and communicate the results of these investigations. (Scientific
          Inquiry, A, 9-10)
         Make appropriate choices when designing and participating in scientific investigations
          by using cognitive and manipulative skills when collecting data and formulating
          conclusions from the data. (Scientific Inquiry, A, 11-12)

          BIL:            Essential

            EDU:              12            AD
                              P              R

CS 5.2:                   Apply sanitation procedures.

                          TPO: Using examples presented, apply sanitation procedures,
                          according to industry standards.

Clear Learning Target: I can…..
5.2.1         Outline the compliance requirements of sanitation, safety and health inspections.
5.2.2         Use appropriate safety equipment and clothing.
5.2.3         Identify and describe OSHA standards.
5.2.4         Contrast sanitizing and cleaning procedures.
5.2.5         Follow sanitizing procedures.

Correlated English Language Arts Academic Content Benchmarks

         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)


CS 5.12            Practice Personal Hygiene

                   TPO: Using examples presented, practice personal hygiene according to
                   hospital and school policies.

Clear Learning Target: I can….
5.12.1         Identify scientific knowledge related to the practice of personal hygiene.
5.12.2         Comply with the dress code specific to the hospitality and tourism industry
               segment.
5.12.3         Maintain body cleanliness
5.12.4         Wash hands in accordance with standards
5.12.5         Maintain personal health
5.12.6             Justify the merits of practicing personal hygiene


          BIL:            Essential

            EDU:              12            AD
                              P              R

CS 5.4:                   Apply government and health regulations standards for hazardous
                          materials handling and storage.

                          TPO: Given SOT on site lab safety regulations, apply government
                          and health regulations standards for hazardous materials handling
                          and storage, at all times without incident.

Clear Learning Target: I can….
5.4.1         Identify types of hazardous materials.
5.4.2         Interpret container label precautions.
5.4.3         Interpret material safety data sheets (MSDS) and use materials accordingly.
5.4.4         Explain storage procedures for hazardous materials that are in accordance with
              government regulations.
5.4.5         Describe disposal procedures for hazardous materials that are in accordance with
              government regulations.
5.4.6         Examine a hazardous materials safety plan.

Correlated English Language Arts Academic Content Benchmarks

         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)
         Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10;
          Reading Process C, 11-12)

Correlated Science Academic Content Benchmarks

         Participate in and apply the processes of scientific investigation to create models and to
          design, conduct, evaluate and communicate the results of these investigations. (Scientific
          Inquiry, A, 9-10)
         Make appropriate choices when designing and participating in scientific investigations
          by using cognitive and manipulative skills when collecting data and formulating
          conclusions from the data. (Scientific Inquiry, A, 11-12)
          BIL:           Recommended

            EDU:             12            AD
                              I             P

CS 5.5:                  Develop safety and security strategies to minimize risks for
                         individuals and groups in multiple environments.

                         TPO: Using examples presented, develop safety and security
                         strategies to minimize risks for individuals and groups in multiple
                         environments.

Clear Learning Target: I can….
5.5.2         Suggest ways to manage guests and customers facing a threat.
5.5.3         Create ways to prevent common safety hazards.
5.5.4         Develop and role play mock emergency situations.
5.5.5         Outline how locking systems protect guests and/or customers.

Correlated English Language Arts Academic Content Benchmarks

         Demonstrate an understanding of effective speaking strategies by selecting appropriate
          language and adjusting presentation techniques. (Communication: Oral and Visual D, 8-
          10)
         Select and use effective speaking strategies for a variety of audiences, situations and
          purposes. (Communication: Oral and Visual C, 11-12)

          BIL:           Essential

            EDU:             12            AD
                              I             P

CS 5.6:                  Process safety documentation.

                         TPO: Given a simulated accident scenario, process safety
                         documentation, according to completed example.

Clear Learning Target: I can….
5.6.1         Identify the forms required to document accidents and emergency events.
5.6.2         Complete and file accident reports in accordance with required standards.
5.6.3         Describe the impacts of accidents on workers’ compensation and insurance
              bonding.

Correlated English Language Arts Academic Content Benchmarks

         Evaluate how features and characteristics make information accessible and usable and
          how structures help authors achieve their purposes. (Reading Applications:
          Informational, Technical and Persuasive Text A, 8-10)
         Produce functional documents that report, organize and convey information and ideas
          accurately, foresee readers’ problems or misunderstandings and that include formatting
          techniques that are user friendly. (Writing Applications C, 11-12)

          BIL:           Essential

            EDU:             12            AD
                             P              R

CS 5.7:                  Comply with emergency procedures.

                         TPO: Given SOT safety regulations, comply with emergency
                         procedures, according to hospital policy at all times without incident.

Clear Learning Target: I can….
5.7.1         Maintain emergency exits.
5.7.3         Demonstrate procedures for extinguishing class A, B and D fires.
5.7.4         Identify the location of fire suppression equipment.
5.7.5         Identify the procedures for weather emergencies.
5.7.7         Comply with the emergency medical plan in medical emergencies.


Correlated English Language Arts Academic Content Benchmarks

         Apply reading comprehension strategies to understand grade-appropriate text. (Reading
          Process A, 8-10; Reading Process A, 11-12)
         Evaluate how features and characteristics make information accessible and usable and
          how structures help authors achieve their purposes. (Reading Applications:
          Informational, Technical and Persuasive Text A, 8-10)

          BIL:           Essential

            EDU:             12            AD
                             P              R

CS 5.8:                  Explain safety and security polices and procedures.

                         TPO: Given on site lab safety rules, explain safety and security
                         policies and procedures, according to Lakewood Hospital procedures
                         at all times without incident.

Clear Learning Target: I can….
5.8.1         Formulate methods of resolution and/or alternatives for eliminating potential
              safety hazards.
5.8.2         Describe sources to utilize in various emergency situations for self, co-workers,
              and customers and/or guests.

Correlated English Language Arts Academic Content Benchmarks
       Apply reading comprehension strategies to understand grade-appropriate text. (Reading
        Process A, 8-10; Reading Process A, 11-12)
       Evaluate how features and characteristics make information accessible and usable and
        how structures help authors achieve their purposes. (Reading Applications:
        Informational, Technical and Persuasive Text A, 8-10)


        BIL:            Essential

           EDU:            12            AD
                           P              R

SS 37.1:                Explain general safety and security polices and procedures.

                        TPO: Given on site lab rules, explain general safety and security
                        policies and procedures, according to Lakewood Hospital procedures
                        at all times without incident.

Clear Learning Target: I can….
37.1.1        Outline safety and security issues for individuals and groups in multiple
              environments, to minimize risks.
37.1.2        Explain potential, real and perceived natural, social or terrorism emergency
              situations.
37.1.3        Formulate methods of resolution and/or alternatives for eliminating potential
              safety hazards.
37.1.4        Describe sources to utilize in various emergency situations for self, co-workers
              and customers and guests.
37.1.5        Examine and disseminate information to help customers deal with potential
              safety hazards and security issues.

Correlated English Language Arts Academic Content Benchmarks

       Apply reading comprehension strategies to understand grade-appropriate text. (Reading
        Process A, 8-10; Reading Process A, 11-12)
       Evaluate how features and characteristics make information accessible and usable and
        how structures help authors achieve their purposes. (Reading Applications:
        Informational, Technical and Persuasive Text A, 8-10)

        BIL:            Essential

           EDU:            12            AD
                           P              R

SS 37.2:                Identify strategies for handling medical emergencies.

                        TPO: Given SOT safety regulations, identify strategies for handling
                        medical emergencies, according to hospital policy at all times
                        without incident.
Clear Learning Target: I can….
37.2.1        Consider the range of medical emergencies that could occur.
37.2.2        Describe the appropriate equipment and materials that should be kept on hand.
37.2.3        Explain the policies and procedures for addressing a variety of medical
              emergencies.
37.2.4        Identify the necessary contact information needed for medical emergencies.

Correlated English Language Arts Academic Content Benchmarks

         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)


          BIL:            Essential

            EDU:             12            AD
                             P              R

CS 5.9:                   Assess strategies for handling medical emergencies.

                          TPO: Given job site regulations, assess strategies for handling
                          medical emergencies, according to hospital procedures at all times
                          without incident.

Clear Learning Target: I can….
5.9.1         Predict the range of medical emergencies that could occur.
5.9.2         Describe the equipment and materials that should be kept on hand.
5.9.4         Identify the necessary contact information needed for medical emergencies.


          BIL:            Essential

            EDU:             12            AD
                             P              R

CS 5.11:                  Assess strategies for handling emergency evacuations.

                          TPO: Given hospital safety regulations, assess strategies for
                          handling emergency evacuations, according to policy manual at all
                          times without incident.

Clear Learning Target: I can…
5.11.1        Identify situations that would require evacuation.
5.11.2        Explain the fire and environmental safety policies and evacuation procedures.
5.11.4        Explain the emergency weather related policies and procedures.
5.11.5        Explain the procedures for dealing with unauthorized persons who pose a threat.
          BIL:            Essential

            EDU:             12            AD
                             P              R

SS 37.4:                  Identify strategies for handling emergency evacuations.

                          TPO: Given hospital safety regulations, identify strategies for
                          handling emergency evacuations, according to hospital policy at all
                          times without incident.

Clear Learning Target: I can….
37.4.1        Identify situations that would require evacuation.
37.4.2        Explain the fire and environmental safety policies and evacuation procedures.
37.4.5        Explain the procedures for dealing with unauthorized persons who pose a threat.

Correlated English Language Arts Academic Content Benchmarks

         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)



                         INTRO TO THE HOSPITALITY INDUSTRY


          BIL:            Essential

            EDU:              12             AD
                               I              P

CS 2.1:                   Summarize the structure and functions of the hospitality and
                          tourism industry.

                          TPO: Using information from the text, summarize the structure and
                          functions of the hospitality and tourism industry, according to class
                          handout.

Clear Learning Target: I can…..
2.1.3         Use organizational charts to identify the workplace structure.
2.1.4         Explore the functions of the departments and units within the larger
              organizations.
2.1.5         Identify ways in which organizational functions are interdependent.
2.1.6         Define stakeholder relationships (e.g., customer, employee, shareholder,
              supplier).
2.1.7         Explain the importance of business partnerships and relationships.
2.1.8         Describe current and future business trends and their impact on hospitality and
              tourism.
Correlated English Language Arts Academic Content Benchmarks

         Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
          Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
         Analyze whether graphics supplement textual information and promote the author’s
          purpose. (Reading Applications: Informational, Technical and Persuasive Text C, 8-10)
         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Construct convincing arguments based on analysis of data and interpretation of graphs.
          (Data Analysis and Probability F, 8-10)
         Apply mathematical knowledge and skills routinely in other content areas and practical
          situations. (Mathematical Processes B, 8-10)
         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)

          BIL:            Essential

            EDU:             12            AD
                              I             P

CS 1.5:                   Examine the development, growth and future of the hospitality and
                          tourism industry.

                          TPO: Using examples presented, examine the development, growth
                          and future of the hospitality and tourism industry, answering
                          questions on handout.

Clear Learning Targets, I can…..
1.5.1         Identify the origins of the hospitality and tourism industry.
1.5.2         Examine major growth stages in the industry and their causes.
1.5.5         Describe the impact of local, state, national and international events on the
              hospitality and tourism industry (e.g., impact of 9/11, natural disasters,
                  personal safety).

Correlated English Language Arts Academic Content Benchmarks

         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Apply mathematical knowledge and skills routinely in other content areas and practical
          situations. (Mathematical Processes B, 8-10)
         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)


          BIL:            Essential

            EDU:              12            AD
                               I             P

CS 1.3:                   Examine the benefits and costs of the hospitality and tourism
                          industry at the local, regional, state, national and international
                          levels.

                          TPO: Using reference materials, examine the benefits and costs of
                          the hospitality and tourism industry at the local, regional, state,
                          national and international levels, summarizing answers in a written
                          assignment.

Clear Learning Targets, I can….
1.3.1         Examine economic benefits and costs.
1.3.2         Examine social benefits and costs.
1.3.3         Examine cultural benefits and costs.
1.3.4         Examine environmental benefits and costs.

Correlated English Language Arts Academic Content Benchmarks

         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Create, interpret and use graphical displays and statistical measures to describe data;
          e.g., box-and-whisker plots, histograms, scatterplots, measures of center and variability.
          (Data Analysis and Probability A, 8-10)
         Construct convincing arguments based on analysis of data and interpretation of graphs.
          (Data Analysis and Probability F, 8-10)
         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)

Correlated Science Academic Content Benchmarks

         Explain that humans are an integral part of the Earth’s system and the choices humans
          make today impact natural systems in the future. (Earth and Space Sciences C, 11-12)
         Describe how human activities can impact the status of natural systems. (Life Sciences
          G, 9-10)
          BIL:           Recommended

            EDU:             12            AD
                              I             P

CS 1.4:                  Explore the characteristics and trends related to domestic and
                         international travelers.

                         TPO: Upon completion of research, explore characteristics and
                         trends related to domestic and international travelers, completing
                         questions assigned by instructor.

Clear Learning Targets, I can….
1.4.1         Explore demographics concerning domestic and international business and
              leisure travelers.
1.4.4         Explore travelers’ motivations, needs and expectations concerning international
              and domestic business and leisure travel.

Correlated English Language Arts Academic Content Benchmarks

         Formulate open-ended research questions suitable for investigation and adjust questions
          as necessary while research is conducted. (Research A, 8-10)
         Formulate open-ended research questions suitable for inquiry and investigation and
          adjust questions as necessary while research is conducted. (Research A, 11-12)
         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)

          BIL:           Essential

            EDU:             12            AD
                              I             P

SS 27.2:                 Analyze the organizations and structures of different types of
                         lodging.

                         TPO: Using the course textbook, analyze the organizations and
                         structures of different types of lodging, answering questions at the
                         end of the chapter.

Clear Learning Target, I can…..
27.2.1        Explain how franchises and referral groups work.
27.2.2        Describe different ways that lodging properties can be owned (e.g., sole
              proprietorship, partnership, limited liability corporation, corporation).
27.2.3           Identify the general classifications of lodging businesses and describe their most
                 distinctive features (e.g. airport, resort, bed and breakfast, conference, casino).
27.2.4           Identify the services offered by world-class, mid-range and economy service
                 properties.
27.2.5           Identify the common divisions or functional areas of lodging businesses, and
                 explain the responsibilities and activities of each.
27.2.6           Classify functional areas by revenue and support center and by front- and back-
                 of-house.
27.2.7           Analyze the importance of each division in achieving the objectives of a lodging
                 operation.
27.2.8           Describe the interactions between different departments or functional areas.

Correlated English Language Arts Academic Content Benchmarks

         Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
          Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)

          BIL:           Essential

            EDU:             12            AD
                             P              R

SS 27.4:         Explain the product of the hotel

                 TPO: Using examples presented, explain the product of the hotel, according
                 to a workbook assignment.

Clear Learning Target, I can….
27.4.1        Identify the components of the hotel product.
27.4.2        Explain the role physical facilities play in creating the hotel product.
27.4.3        Explain the role of the hotel’s location in the development of its product.
27.4.4        Describe the impact destination features have on the product.
27.4.5        Describe the role services play in the hotel product.
27.4.6        Explain the role of the hotel’s guest mix in determining the hotel product.

SS 27.5             Comply with regulations, policies, and standards of the lodging segment

                    TPO: After orientation, comply with regulations, policies, and
                    standards of the lodging segment, 100% of the time.

Clear Learning Target, I can….
27.5.1          Identify company regulations, policies, and standards.
27.5.2          Identify governmental regulations and licensing standards
SS 27.6           Analyze factors affecting pricing

                  TPO: Using examples presented, analyze factors affecting pricing,
                  completing review questions in text.

Clear Learning Target, I can….
27.6.1           Determine how supply and demand affect pricing
27.6.2           Analyze the effects of seasonality on pricing



SS 27.7           Analyze factors that influence profit and loss as they relate to lodging
                  operations

                  TPO: Provided with case studies, analyze factors that influence profit
                  and loss as they relate to lodging operations, completing workbook
                  assignment.

Clear Learning Target, I can….
27.7.1           Identify how job performance affects profitability
27.7.2           Identify methods for assuring efficient use of time
27.7.3           Identify cost-effective methods for use of supplies and equipment
27.7.4            Identify the effect of guest relations on profit and loss


CS 10.12          Examine marketing concepts

                  TPO: Using information from text, examine marketing concepts,
                  completing review questions assigned.

4.2.1             Identify the importance of marketing
4.2.2             Analyze hospitality and tourism promotion
4.2.3             Analyze the role of visitor services in hospitality and tourism marketing
4.2.4             Identify the role of product and service planning in marketing efforts
4.2.5             Identify the role of distribution in marketing efforts
4.2.7             Analyze unique characteristics of hospitality and tourism marketing
4.2.8             Identify the unique characteristics of pricing in the hospitality and tourism
                  industry
                                  HOSPITALITY CAREERS

          BIL:            Essential

            EDU:             12            AD
                             P              R

CS 1.1:                   Examine the numerous career pathways within hospitality and
                          tourism.

                          TPO: Using reference materials, examine the numerous career
                          pathways within hospitality and tourism, summarizing answers in
                          written assignment.

Clear Learning Target, I can….
1.1.1         Identify current and future career options in hospitality and tourism.
1.1.2         Identify education and training needed for entry-level, skilled level and
              supervisory level careers in hospitality and tourism.
1.1.3         Identify personal characteristics required for individuals working in this field.
1.1.4         Examine the advantages and disadvantages of working in independently-owned
              facilities, non-profit associations or chain-affiliated facilities.
1.1.5         Match individual interests, abilities and preferences to career preferences.
1.1.6         Identify key terms and principles associated with the hospitality and tourism
              industry.
Correlated English Language Arts Academic Content Benchmarks

         Use context clues and text structures to determine the meaning of new vocabulary.
          (Acquisition of Vocabulary A, 8-10)
         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)
         Evaluate the usefulness and credibility of data and sources. (Research B, 8-10)
         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)
         Evaluate the usefulness and credibility of data and sources and synthesize information
          from multiple sources. (Research C, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Apply mathematical knowledge and skills routinely in other content areas and practical
          situations. (Mathematical Processes B, 8-10)
         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)
          BIL:           Essential

            EDU:             12           AD
                              I            P

SS 27.3:                 Describe career opportunities in the lodging industry.

                         TPO: After completing research, describe career opportunities in
                         the lodging industry, creating poster according to rubric.


Clear Learning Target, I can….
27.3.1        Describe entry-level, supervisory and management careers in the lodging
              industry at the state, national and international levels.
27.3.2        Research a variety of careers in this industry, both national and global.
27.3.3        Describe the education and training needed for careers in the lodging industry.
27.3.6        Describe the importance of work experience in this industry.
27.3.7        Describe multiple pathways to reach supervisory and management-level careers.
27.3.8        Identify the anticipated income, satisfaction and professional goals, and
              determine which one takes priority.
27.3.9        Research potential employers in this industry.
Correlated English Language Arts Academic Content Benchmarks

         Organize information from various resources and select appropriate sources to support
          central ideas, concepts and themes. (Research C, 8-10)

          BIL:           Essential

            EDU:              12            AD
                               I             P

CS 1.2:                  Explore professional development opportunities.

                         TPO: Upon completion of research, explore professional
                         development opportunities, documenting findings in a written
                         assignment.

Clear Learning Target, I can…..
1.2.1         Research continuing education and professional development courses to advance
              skills or remain current in the profession.
1.2.2         Identify licenses, certifications and credentials applicable to specific careers.
1.2.3         Maintain a résumé, a list of references, resource files, and a portfolio of work
              experience, licenses and certifications.
1.2.4         Identify professional associations available in this industry.
1.2.5         Identify professional journals and publications.
1.2.6         Interact with hospitality and tourism professionals by building internal and
              external mentor relationships.
Correlated English Language Arts Academic Content Benchmarks

         Produce functional documents that report, organize and convey information and ideas
          accurately, foresee readers’ problems or misunderstandings and that include formatting
          techniques that are user friendly. (Writing Applications C, 11-12)
         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)
         Use a variety of strategies to enhance listening comprehension. (Communication: Oral
          and Visual A, 8-10; Communication: Oral and Visual A, 11-12)

                                      PROFESSIONALISM

          BIL:           Essential

            EDU:             12            AD
                             P              R

CS 4.1:                  Practice ethical and legal guidelines.

                         TPO: Using guidelines presented in class, practice ethical and legal
                         guidelines., 100% of the time.

Clear Learning Target, I can…..
4.1.1         Differentiate between legal and ethical issues and situations.
4.1.2         Respond to situations based on legal and ethical responsibilities and employer
              policies.
4.1.3         Describe legal responsibilities, limitations and implications of actions.
4.1.4         Comply with legal responsibilities specified by state practice act(s) and other
              pertinent legislation.
4.1.7         Describe regulations (e.g., personnel, workplace).
4.1.8         Complete reporting requirements.

Correlated English Language Arts Academic Content Benchmarks

         Analyze the features and structures of documents and critique them for their
          effectiveness. (Reading Applications: Informational, Technical and Persuasive Text A,
          11-12)
         Produce functional documents that report, organize and convey information and ideas
          accurately, foresee readers’ problems or misunderstandings and that include formatting
          techniques that are user friendly. (Writing Applications C, 11-12)
          BIL:            Essential

            EDU:             12            AD
                             P              R

CS 4.2:                   Comply with legal policies and laws regarding hiring, harassment
                          and safety issues.

                          TPO: Given hospital regulations, comply with legal policies and
                          laws regarding hiring, harassment and safety issues, 100% of the
                          time..

Clear Learning Target, I can…..
4.2.1         Describe harassment and stereotyping as they apply to the work environment.
4.2.4         Explain the standards of confidentiality and privacy.
4.2.5         Adhere to company and governmental policies, procedures, rules and regulations.

Correlated English Language Arts Academic Content Benchmarks

         Demonstrate comprehension of print and electronic text by responding to questions (e.g.,
          literal, inferential, evaluative and synthesizing). (Reading Process B, 8-10; Reading
          Process B, 11-12)
         Evaluate how features and characteristics make information accessible and usable and
          how structures help authors achieve their purposes. (Reading Applications:
          Informational, Technical and Persuasive Text A, 8-10)

          BIL:            Recommended

            EDU:             12            AD
                             P              R

CS 4.3:                   Discuss the implications of ethical and unethical behavior.

                          TPO: Using role playing, discuss the implications of ethical and
                          unethical behavior, according to standards.

Clear Learning Target, I can…..
4.3.1         Recognize personal, professional and organizational ethics.
4.3.2         Demonstrate respect for the property of customers, other professionals and
              coworkers.
4.3.3         Resolve issues relating to any potential conflicts of interest between personal,
              professional and organizational ethics.
4.3.4         Identify strategies for responding to the unethical actions of individuals and
              organizations.
4.3.5         Identify the ramifications of unethical actions.
.
          BIL:         Essential

            EDU:           12            AD
                           P              R

CS 4.4:                Assess legal standards.

                       TPO: Using examples presented, assess legal standards, recording
                       answers on class handout.

Clear Learning Target, I can…..
4.4.2         Identify the consequences of non-compliance for both employees and employers.
4.4.4         Identify legal responsibilities regarding substance abuse.

          BIL:         Essential

            EDU:           12            AD
                           P              R

CS 4.5:                Explain employment liability.

                      TPO: Using guidelines presented in class, explain employment
                      liability, according to information presented.
Clear Learning Target, I can…..
4.5.1         Define liability and negligence.
4.5.2         Discuss protections against liability.
4.5.3         Explain the role of the Bureau of Workers’ Compensation in workplace injuries.



CS 3.8             Exhibit personal qualities and habits that lead to job success in the
                   lodging segment.

                   TPO: Using examples presented, exhibit personal qualities and habits
                   that lead to job success in the lodging segment, modeling these qualities at
                   the job site 100% of the time.



Clear Learning Target, I can…..
3.8.1            Show flexibility
3.8.2            Prioritize tasks
3.8.3              Assess own performance for quality of service
CS 4.6             Describe the ethical responsibilities of lodging employees.

                   TPO: Given guidelines set in class, describe the ethical responsibilities of
                   lodging employees, according to industry standards.


Clear Learning Target, I can…..
4.6.1              Demonstrate knowledge of how ethics apply to dealing with physical and
                   cultural differences
4.6.2              Demonstrate knowledge of how ethics apply to dealing with harassment of
                   guests and associates
4.6.3              Determine benefits and consequences of ethical action
4.6.4              Maintain guest confidentiality and privacy



CS 4.7             Comply with the confidentiality requirements of workplace policies and
                   procedures.

                   TPO: Given hospital regulations, comply with the confidentiality
                   requirements of workplace policies and procedures 100% of the time.


Clear Learning Target, I can…..
4.7.1            Identify types of confidential information (including mail and information
                 about personnel, customers, company)
4.7.2            Maintain records on the distribution of information using established format
                 and procedures
4.7.3            Provide information only to authorized personnel, whether transmitted
                 physically or via technology
4.7.4            Identify the consequences of a breach of confidentiality



          BIL:         Essential

            EDU:           12            AD
                           P              R

CS 6.1:                Examine cultural diversity.

                       TPO: After a review of multicultural issues, examine cultural
                       diversity, and apply strategies for dealing with cultural diversity
                       100% of the time.

Clear Learning Target, I can…..
6.1.1         Define culture and cultural diversity.
6.1.2         Categorize components of culture, including religious customs, dietary habits and
              traditions.
6.1.3         Design a method for increasing multicultural awareness.
Correlated English Language Arts Academic Content Benchmarks

         Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
          Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)

          BIL:           Essential

            EDU:             12           AD
                              I            P

CS 6.3:                  Examine different cultural styles to explain the significance of body
                         language and personal space.

                         TPO: Given a role playing situation, examine different cultural
                         styles to explain the significance of body language and personal
                         space, according to information presented.

Clear Learning Target, I can…..
6.3.1         Identify common hand gestures and body language positions that are
              unacceptable in another culture.
6.3.2         Illustrate personal space preferences when conversing with individuals from
              other cultures (e.g., Latin Americans versus North Americans).
6.3.3         Examine cultural expectations of other areas, regions and countries to help avoid
              social improprieties.
6.3.4         Examine behaviors and dress in other areas, regions and countries to appreciate
              lifestyle preferences.

Correlated English Language Arts Academic Content Benchmarks

         Compile, organize and evaluate information, take notes and summarize findings.
          (Research B, 11-12)

CS 3.9               Apply self-management processes in the workplace.

                     TPO: After practicing skills, apply self-management processes in the
                     workplace 100% of the time.

Clear Learning Target, I can…..
3.9.1            Develop a system for organizing work
3.9.2            Apply time-management skills
3.9.3            Apply anger-management skills
3.9.4               Apply stress-management skills
3.9.5               Maintain a work area conducive to productivity (e.g., neat, orderly)

                                     CUSTOMER SERVICE

          BIL:           Essential

            EDU:             12           AD
                             P             R

CS 13.5:                 Examine customer service skills to ensure satisfaction.

                         TPO: Using textbook, examine customer service skills to ensure
                         satisfaction, answering assigned questions at end of chapter.

Clear Learning Target, I can…..
13.5.1        Define customer service.
13.5.2        Explain the importance of positive customer and/or client relations.
13.5.3        Review customer service scenarios.
13.5.4        Explain the concept of service recovery.
13.5.5        Describe how customer service affects a company’s bottom line.

Correlated English Language Arts Academic Content Benchmarks

         Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
          Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)

          BIL:           Essential

            EDU:             12           AD
                             P             R

CS 13.6:         Deliver quality customer service.

                 TPO: Given a role playing situation, deliver customer service, according to
                 criteria in textbook.

Clear Learning Target, I can…..
13.6.1        Determine how to exceed customer expectation to maintain the relationship.
13.6.2        Describe the organization and the types of customers.
13.6.3        Describe the chain of command when dealing with customer service issues.
13.6.4        Explain why company service standards and procedures are important to good
              customer service.
13.6.5           Keep up to date on new products and services.
13.6.6           Demonstrate customer service attitude and behaviors.
13.6.7           Demonstrate empathy and listen effectively to customers who are difficult.
13.6.8           Handle customer enquiries with appropriate written responses (e.g., e-mail).
13.6.9           Respond to requests for facilities, services and community information.
13.6.10          Communicate effectively with colleagues.
13.6.11           Work flexibly to help individual customers when they need it.
13.6.12           Organize the work to provide the best customer service.
13.6.13           Attempt to identify problems before they become critical issues.
13.6.14           Demonstrate customer service recovery strategies.
13.6.15           Give customers a positive impression of oneself and one’s organization.
13.6.16           Implement customer service changes in a positive manner.

Correlated English Language Arts Academic Content Benchmarks

         Produce letters (e.g., business, letters to the editor, job applications) that follow the
          conventional style appropriate to the text and that include appropriate details and
          exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
         Use a variety of strategies to enhance listening comprehension. (Communication: Oral
          and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
         Select and use effective speaking strategies for a variety of audiences, situations and
          purposes. (Communication: Oral and Visual C, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Create and analyze tabular and graphical displays of data using appropriate tools,
          including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-
          12)

                                       BUSINESS PROCESSES

          BIL:             Essential

            EDU:               12             AD
                               P               R

CS 2.13:                   Use computer-based technology.

                           TPO: Using resources available, use computer-based technology,
                           meeting standards set by instructor or mentor.

Clear Learning Target, I can…..
2.13.1        Access a Web site using the Internet.
2.13.2        Use e-mail to send and receive messages.
2.13.3        Collect data from the environment, people and instruments.
2.13.4        Use electronic sources to determine the quality, relevance or usefulness of a
              product.
2.13.5        Use electronic sources to generate and access client and customer information for
              evaluation.
2.13.6        Use a database to summarize, compare and contrast information.

Correlated English Language Arts Academic Content Benchmarks

         Produce letters (e.g., business, letters to the editor, job applications) that follow the
          conventional style appropriate to the text and that include appropriate details and
          exclude extraneous details and inconsistencies. (Writing Applications C, 8-10)
         Evaluate the usefulness and credibility of data and sources and synthesize information
          from multiple sources. (Research C, 11-12)

Correlated Mathematics Academic Content Benchmarks

         Create and analyze tabular and graphical displays of data using appropriate tools,
          including spreadsheets and graphing calculators. (Data Analysis and Probability A, 11-
          12)
         Use descriptive statistics to analyze and summarize data, including measures of center,
          dispersion, correlation and variability. (Data Analysis and Probability B, 11-12)

          BIL:            Essential

            EDU:             12            AD
                             P              R

CS 3.7:                   Utilize communication technology.

                          TPO: Using classroom and job site electronic equipment, utilize
                          communication technology, according to criteria set by instructor or
                          job site mentor.

Clear Learning Target, I can…..
3.7.1         Communicate using electronic equipment (e.g., computer, fax, pagers, copier,
              Internet, phone, print, PDA, e-mail).
3.7.2         Access information using electronic equipment.
3.7.3         Identify typical use and documentation policies regarding the use of
              telecommunications tools.

Correlated English Language Arts Academic Content Benchmarks

         Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10;
          Reading Process C, 11-12)

CS 3.10              Analyze technology use in the hospitality and tourism industry.

                     TPO: Given a classroom assignment, analyze technology use in the
                     hospitality and tourism industry, according to instructor’s direction.


Clear Learning Target, I can…..
3.10.1           Identify the importance of technology
3.10.2           Identify trends of computerization by industry segments
3.10.3           Identify various technological systems used by industry segments
3.10.4           Analyze the costs and benefits of various technologies
3.10.5           Analyze the impact of the Internet on the hospitality and tourism industry.
CS 10.12            Examine marketing concepts

                    TPO: Using information from text, examine marketing concepts,
                    completing review questions assigned.

Clear Learning Target, I can…..
10.12.1          Identify the importance of marketing
10.12.2          Analyze hospitality and tourism promotion
10.12.3          Analyze the role of visitor services in hospitality and tourism marketing
10.12.4          Identify the role of product and service planning in marketing efforts
10.12.5          Identify the role of distribution in marketing efforts
10.12.7          Analyze unique characteristics of hospitality and tourism marketing
10.12.8          Identify the unique characteristics of pricing in the hospitality and tourism
                 industry

CS 3.11             Apply technology in the hospitality and tourism organization

                    TPO: While at selected job sites, apply technology in the hospitality and
                    tourism organization, according to company policy.

Clear Learning Target, I can…..
3.11.1           Increase organizational efficiency using technology
3.11.2           Keep technology skills up to date
3.11.3           Verify the accuracy of data entry

          BIL:           Essential

            EDU:             12             AD
                             P               R

CS 2.8:                  Explain material control and product inventories necessary to meet
                         customer and business requirements.

                         TPO: Given a job site in materials management, explain material
                         control and product inventories necessary to meet customer and
                         business requirements, according to hospital policy.

Clear Learning Target, I can…..
2.8.1         Explain the relationship between quality control and supply of materials.
2.8.2         Describe and utilize inventory control systems used in hospitality and tourism.
2.8.3         Explain the impact of inventory control systems on productivity and profit.

Correlated English Language Arts Academic Content Benchmarks

         Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
          Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
Correlated Mathematics Academic Content Benchmarks

       Estimate, compute and solve problems involving real numbers, including ratio,
        proportion and percent, and explain solutions. (Number, Number Sense and Operations
        G, 8-10)
       Write and solve real-world, multi-step problems involving money, elapsed time and
        temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
       Create, interpret and use graphical displays and statistical measures to describe data;
        e.g., box-and-whisker plots, histograms, scatterplots, measures of center and variability.
        (Data Analysis and Probability A, 8-10)
       Locate and interpret mathematical information accurately, and communicate ideas,
        processes and solutions in a complete and easily understood manner. (Mathematical
        Processes H, 8-10)

CS 2.14            Control inventory of products and services

                   TPO: Given a job site in materials management, control inventory of
                   products and services, according to company policy.

Clear Learning Target, I can…..
2.14.1           Identify the organization’s inventory-control procedures
2.14.2           Receive products and services in accordance with established verification and
                 storage procedures
2.14.3           Identify service inventory(e.g., hotel rooms, air space to sell)
2.14.5           Perform stock counts
2.14.6           Maintain stock levels
2.14.8           Facilitate inventory control using technology

                          FOOD AND BEVERAGE OPERATIONS

Note: Throughout the “Food and Beverage Operations” unit, students are expected to learn and
use vocabulary specific to the topic. Correlations to the English Language Arts Acquisition of
Vocabulary standard include the following benchmarks:
     Apply knowledge of roots, affixes and phrases to aid understanding of content area
        vocabulary. (Acquisition of Vocabulary D, 11-12)
     Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
        Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)

        BIL:            Essential

           EDU:             12            AD
                            P              R

SS 31.1:                Describe the importance of the food and beverage departments in
                        the lodging industry.

                        TPO: Using resources available, describe the importance of the food
                        and beverage departments in the lodging industry, based on criteria
                        specified in class.
Clear Learning Target, I can…..
31.1.1        Identify the five primary departments in large hotel food and beverage divisions.
31.1.2        Discuss the profit contributions of food and beverage departments.
31.1.3        Describe the impact of food and beverage services on the guest experience and
              satisfaction.
31.1.4        Explain the role of food and beverage in the customer’s perception of hotel
              quality.
31.1.5        Discuss the importance of food and beverage personnel in guest services.

        BIL:            Essential

           EDU:             12            AD
                            P              R

SS 15.1:                Examine safety procedures.

                        TPO: While working in food service, examine safety procedures,
                        following hospital policy 100% of the time..

Clear Learning Target, I can…..
15.1.1        Analyze the causes of accidents in culinary and foodservice operations.
15.1.2        Identify electrical, mechanical and chemical hazards.
15.1.3        Classify different types of fires and the appropriate extinguisher for each.
15.1.4        Identify proper fire evacuation procedures.
15.1.5        Maintain the traffic flow in compliance with established procedures.
15.1.6        Explain the safe use of ladders.
15.1.7        Detail proper lifting and carrying procedures.
15.1.8        Follow established procedures for reporting accidents.

Correlated Science Academic Content Benchmarks

       Participate in and apply the processes of scientific investigation to create models and to
        design, conduct, evaluate and communicate the results of these investigations. (Scientific
        Inquiry A, 9-10)
       Make appropriate choices when designing and participating in scientific investigations
        by using cognitive and manipulative skills when collecting data and formulating
        conclusions from the data. (Scientific Inquiry A, 11-12)

        BIL:            Essential

           EDU:             12            AD
                            P              R

SS 15.2:                Maintain compliance with health codes.

                        TPO: Using guidelines taught in class, maintain compliance with
                        health codes, 100% of the time.
Clear Learning Target, I can…..
15.2.1        Explain how sanitation and health codes apply to specific culinary and
              foodservice operations.
15.2.3        Describe procedures for controlling the spread of disease.
15.2.4        Demonstrate exemplary appearance and hygiene.
15.2.6        Describe proper clothing and sanitation accessories.

Correlated English Language Arts Academic Content Benchmarks

      Use appropriate self-monitoring strategies for comprehension. (Reading Process C, 8-10;
       Reading Process C, 11-12)

Correlated Mathematics Academic Content Benchmarks

      Construct convincing arguments based on analysis of data and interpretation of graphs.
       (Data Analysis and Probability F, 8-10)

       BIL:            Essential

           EDU:            12           AD
                           P             R

SS 15.3:               Practice sanitation duties.

                       TPO: While working in food service, practice sanitation duties,
                       100% of the time.

Clear Learning Target, I can…..
15.3.1        Clean and sanitize food contact surfaces.
15.3.2        Clean nonfood contact surfaces and equipment.
15.3.3        Wash, rinse, sanitize and store utensils and equipment.
15.3.4        Establish cleaning schedules for food and nonfood contact surfaces.

Correlated English Language Arts Academic Content Benchmarks

      Produce functional documents that report, organize and convey information and ideas
       accurately, foresee readers’ problems or misunderstandings and that include formatting
       techniques that are user friendly. (Writing Applications C, 11-12)

       BIL:            Essential

           EDU:            12           AD
                           P             R

SS 31.2:       Review the functions of the food and beverage department.

               TPO: Using resources available, review the functions of the food and
               beverage department, based on criteria specified in class.
Clear Learning Target, I can…..
31.2.1        Describe the functions of the restaurant.
31.2.2        Detail the functions of room service.
31.2.3        Describe the functions of the lounge(s) or bar(s).
31.2.4        Describe the functions of the catering department.

       BIL:             Essential

           EDU:            12            AD
                            I             P

SS 31.3:       Assess the role of the menu as a marketing and planning tool.

               TPO: Following classroom instruction, Assess the role of the menu as a
               marketing and planning tool, summarizing findings in oral report..

Clear Learning Target, I can…..
31.3.1        Explain the importance of the menu.
31.3.2        Describe the menu’s role in communicating an image.
31.3.3        Assess the use of the menu in driving purchases of food, beverages, equipment
              and staffing.

       BIL:            Essential

           EDU:            12            AD
                           P              R

SS 31.4:       Provide services to guests.

               TPO: Given a case study, provide services to guests, according to textbook
               criteria.

Clear Learning Target, I can…..
31.4.1        Describe customer service standards.
31.4.2        Follow procedures when serving guests in the dining room, guest room and/or
              lounge, banquet room, and catering facilities.
31.4.3        Serve food in a timely fashion.
31.4.4        Respond promptly to customer requests.
31.4.5        Represent the company image.
31.4.6        Cross sell other food and beverage services when appropriate.

Correlated English Language Arts Academic Content Benchmarks

      Use a variety of strategies to enhance listening comprehension. (Communication: Oral
       and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
      Select and use effective speaking strategies for a variety of audiences, situations and
       purposes. (Communication: Oral and Visual C, 11-12)
SS 15.8            Demonstrate the procedures for operating and maintaining nonfood
                   equipment in a kitchen.

                   TPO: Given a rotation in food service, demonstrate the procedures for
                   operating and maintaining nonfood equipment in a kitchen, according to
                   company standards.


Clear Learning Target, I can
15.8.1           Operate dish machines
15.8.2           Follow established procedures for the safe handling and use of cleaning
                 equipment

          BIL:          Essential

            EDU:           12            AD
                           P              R

SS 19.1:         Maintain the dining room.

                 TPO: Given a rotation in food service, maintain the dining room, according
                 to company standards.

Clear Learning Target, I can…..
19.1.1        Maintain the work area in accordance with established standards for cleanliness
              and sanitation.
19.1.2        Stock and restock service stations.
19.1.6        Fill salt and pepper shakers and condiment containers.
19.1.7        Place condiments, candles, centerpiece, point-of-purchase (POP) displays, and
              salt and pepper shakers for dining.

          BIL:          Essential

            EDU:           12            AD
                           P              R

SS 19.2:         Maintain the beverage station

                        TPO: Given a rotation in food service, maintain the beverage
                        station, according to company standards.

Clear Learning Target, I can…..
19.2.1        Stock and restock beverage supplies.
19.2.2        Prepare hot, cold and reconstituted beverages using different types of equipment.
19.2.4        Dispense beverages from hot and cold beverage equipment.
        BIL:            Essential

           EDU:            12             AD
                           P               R

SS 19.3:        Maintain service items.

                TPO:Given a rotation in food service, maintain service items, according to
                company standards

Clear Learning Target, I can…..
19.3.1        Maintain textile items in accordance with established procedures for use, storage
              and loss prevention.
19.3.2        Maintain flatware and glassware (e.g., storage, disposal).
19.3.4        Maintain napkin containers (e.g., clean, refill).
19.3.5        Maintain condiment containers (e.g., clean, refill).
19.3.6        Maintain single-service items (e.g., disposable items, portion packs).


        BIL:            Essential

           EDU:            12             AD
                           P               R

SS 34.7:        Determine requirements for room setups.

                TPO: Given a case study, determine requirements for room setups,
                according to BEO.

Clear Learning Target, I can…..
34.7.1        Establish the function and number of people the room is intended to serve.
34.7.2        Explain the factors to be considered (e.g., numbers, safety, comfort, audiovisual,
              accessibility).
34.7.3        Describe the possible setup configurations.
34.7.4        Estimate setup and dismantle time.
34.7.5        Describe strategies for accommodating attendees with disabilities.

Correlated Mathematics Academic Content Benchmarks

       Estimate and compute various attributes, including length, angle measure, area, surface
        area and volume, to a specified level of precision. (Measurement E, 8-10)
       Write and solve real-world, multi-step problems involving money, elapsed time and
        temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
       Locate and interpret mathematical information accurately, and communicate ideas,
        processes and solutions in a complete and easily understood manner. (Mathematical
        Processes H, 8-10)
          BIL:            Essential

            EDU:             12            AD
                             P              R

SS 31.5:          Set up meeting and banquet rooms.

                  TPO: Given a case study, set up meeting and banquet rooms, according to
                  instructors directions.

Clear Learning Target, I can…..
31.5.1        Identify the type of event and set up as diagramed.
31.5.4        Solve customer problems.
31.5.5        Respond promptly to customer requests.
31.5.6        Analyze banquet event order (BEO).

Correlated English Language Arts Academic Content Benchmarks

         Analyze whether graphics supplement textual information and promote the author’s
          purpose. (Reading Applications: Informational, Technical and Persuasive Text C, 8-10)
         Use a variety of strategies to enhance listening comprehension. (Communication: Oral
          and Visual A, 8-10; Communication: Oral and Visual A, 11-12)
         Select and use effective speaking strategies for a variety of audiences, situations and
          purposes. (Communication: Oral and Visual C, 11-12)

          BIL:            Essential

            EDU:             12            AD
                             P              R

SS 31.6:          Cater banquets.

                  TPO: Given a job assignment, cater banquets, according to supervisors
                  directions.

Clear Learning Target, I can…..
31.6.1        Set up serving and eating areas.
31.6.2        Demonstrate sensitivity to cultural differences.
31.6.4        Transfer food to the site.

SS 31.7            Break down meeting and banquet rooms

                   TPO: Given a job assignment, break down meeting and banquet rooms,
                   according to supervisors directions.

Clear Learning Target, I can…..
31.7.1         Follow established procedures for removing table settings and linens
31.7.2         Clean tables and chairs
31.7.3         Store tables and chairs
31.7.4            Store audiovisual equipment
31.7.5            Clean floors

                                 ENVIRONMENTAL SERVICES

         BIL:           Essential

           EDU:             12            AD
                            P              R

SS 32.1:                Describe the role of the housekeeping department in hotel
                        operations.

                        TPO: Using resources available, describe the role of the
                        housekeeping department in hotel operations, based on criteria
                        specified in class.

Clear Learning Target, I can…..
32.1.1        Identify typical cleaning responsibilities in guestrooms, public areas, back-of-
              house and other facilities.
32.1.2        Describe the importance of housekeeping staff in providing quality guest
              services.
32.1.3        Explain the importance of effective communication between housekeeping, front
              office, and engineering and maintenance.

         BIL:           Essential

           EDU:            12          AD
                            I            P
SS 32.2:                Create standards for effective operations.

                       TPO: Using examples presented, create standards for effective
                       operations, meeting standards set by Lakewood Hospital.
Clear Learning Target, I can…..
32.2.4        Develop procedures for cleaning of all cleaning areas.
32.2.5        Explain the tradeoff between quality and quantity in planning housekeeping
              activities.
32.2.6        Explain infection and infection control procedures.
32.2.7        Describe types of transmittable infections.
32.2.8        Set standards for protective clothing, and handle chemicals appropriately.
32.2.9        Explain how safety and security issues affect housekeeping personnel.
32.2.10       Describe the impact on housekeeping of the Occupational Safety and Health
              Administration (OSHA) hazard communication standard.
32.2.14       Inspect a guestroom.

Correlated English Language Arts Academic Content Benchmarks

        Produce functional documents that report, organize and convey information and ideas
         accurately, foresee readers’ problems or misunderstandings and that include formatting
         techniques that are user friendly. (Writing Applications C, 11-12)
Correlated Mathematics Academic Content Benchmarks

         Write and solve real-world, multi-step problems involving money, elapsed time and
          temperature, and verify reasonableness of solutions. (Measurement F, 8-10)
         Use a variety of mathematical representations flexibly and appropriately to organize,
          record and communicate mathematical ideas. (Mathematical Processes E, 8-10)
         Locate and interpret mathematical information accurately, and communicate ideas,
          processes and solutions in a complete and easily understood manner. (Mathematical
          Processes H, 8-10)


SS 32.6              Follow established procedures for operating and maintaining cleaning
                     equipment.

                     TPO: Given a rotation in housekeeping, follow established procedures
                     for operating and maintaining cleaning equipment, according to
                     company standards.

Clear Learning Target, I can…..
32.6.1           Identify cleaning equipment, supplies, and solutions needed
32.6.2           Inspect cleaning equipment
32.6.3           Operate cleaning equipment in accordance with manufacturer’s recommended
                 procedures
32.6.4           Clean equipment in accordance with established procedures
32.6.5           Store cleaning equipment, supplies and solutions
32.6.6           Troubleshoot equipment problems



SS 32.7              Prepare for property care work

                     TPO: Given a rotation in housekeeping, prepare for property-care work,
                     according to company policy.

Clear Learning Target, I can…..
32.7.1           Prepare cart for day’s work
32.7.2           Prepare equipment for day’s work
32.7.3           Follow required procedures for entering and leaving guest rooms, public
                 restrooms, and employee areas
32.7.4           Complete end-of shift duties



SS 32.8              Handle chemicals

                     TPO: Given a job in housekeeping, handle chemicals with 100%
                     accuracy.

Clear Learning Target, I can…..
32.8.1           Identify scientific knowledge related to the handling of chemicals
32.8.2             Identify chemical hazards
32.8.3             Justify selected procedures for handling chemicals
32.8.4             Follow manufacturer’s materials safety data sheets (MSDSs)
32.8.5             Follow procedures designed to prevent chemical accidents



SS 32.9            Maintain Public Areas

                   TPO: Given a rotation in housekeeping, maintain public areas, meeting
                   guidelines set by the hospital.

Clear Learning Target, I can…..
32.9.1           Make preliminary check of all locations to be cleaned
32.9.2           Use aseptic cleaning techniques
32.9.3           Replenish supplies, brochures, and amenities
32.9.4           Maintain furnishings
32.9.5           Disinfect frequently touched items (e.g., tables, upholstery, draperies,
                 carpeted and uncarpeted areas, lamps, trash containers, walk-off mats)
32.9.6           Identify liability responsibilities



SS 32.10           Maintain Floors

                   TPO: Given a rotation in housekeeping, maintain floors, according to
                   company policy.

Clear Learning Target, I can…..
32.10.1          Identify types for floor surfaces (carpeted, uncarpeted)
32.10.2          Identify scientific knowledge related to maintaining various floor surfaces
32.10.3          Follow correct floor-cleaning procedures for various floor surfaces

SS 32.11           Service guest rooms and maintain public employee areas

                   TPO: Given a rotation in housekeeping, service guest rooms and
                   maintain public employee areas, according to hospital policy.

Clear Learning Target, I can…..
32.11.1          Follow room assignment sheet
32.11.2          Make preliminary check of all locations to be cleaned
32.11.3          Use aseptic cleaning techniques
32.11.4          Follow sequence of cleaning and servicing guest rooms according to company
                 policies
32.11.5          Maintain fixtures
32.11.6          Replenish room supplies, brochures, and amenities
SS 32.12           Demonstrate procedures for operation and maintaining commercial
                   laundry equipment.

                   TPO: Given directions from linen room staff, demonstrate procedures
                   for operation and maintaining commercial laundry equipment, according
                   to department guidelines.

Clear Learning Target, I can…..
32.12.1          Operate washers
32.12.2          Operate dryers
32.12.3          Clean equipment in accordance with established procedures



SS 32.13           Launder linens

                   TPO: Given directions from linen room staff, launder linens, according
                   to procedures taught.

Clear Learning Target, I can…..
32.13.1          Demonstrate knowledge of chemicals and their properties
32.13.2          Identify scientific knowledge related to fabric care and sanitation
32.13.3          Identify scientific knowledge related to handling of infectious materials
32.13.4          Collect soiled items
32.13.5          Sort soiled items
32.13.6          Identify stains
32.13.7          Treat stains
32.13.8          Select types of detergent appropriate for fabrics being cleaned
32.13.9          Select water temperature appropriate for fabrics being cleaned
32.13.10         Select wash cycle appropriate for fabrics being cleaned

        BIL:            Essential

           EDU:            12            AD
                           P              R

SS 33.1:                Assess the importance of physical facilities in the guest experience.

                        TPO: In a simulated case study, assess the importance of physical
                        facilities in the guest experience, according to examples presented..

Clear Learning Target, I can…..
33.1.1        Describe the relationships among a lodging facilities appearance, customer
              expectations and customer satisfaction.
33.1.2        Identify the basic facilities concerns associated with guestrooms, corridors,
              public space, recreation and exterior areas, back-of-the-house areas, and the
              building’s structure and external appearance.
33.1.3        Evaluate the role of heating, ventilation and air conditioning (HVAC) systems in
              customer comfort.
33.1.4        Identify the role of lighting systems in guest comfort.
33.1.5          Evaluate the role of the exterior facilities (e.g. parking, landscaping) in the
                overall guest experience.
33.1.6          Identify the activities necessary for maintaining the building and grounds.
33.1.7          Describe the functions of general, grounds and emergency maintenance.
33.1.8          Discuss the functions of the engineering department.


         BIL:           Essential

           EDU:             12             AD
                            P               R

SS 33.3:        Identify ways of managing waste.

                TPO: Given a rotation in housekeeping, identify ways of managing waste,
                according to hospital policy.

Clear Learning Target, I can…..
33.3.1        Identify types of waste.
33.3.2        Identify disposal procedures for hazardous waste.
33.3.3        Practice safe and sanitary handling and disposal of wastes, chemicals and
              recyclables.
33.3.4        Discuss ways of minimizing waste.

Correlated Science Academic Content Benchmarks

        Describe the finite nature of Earth’s resources and those human activities that can
         conserve or deplete Earth’s resources. (Earth and Space Sciences D, 9-10)
        Explain that humans are an integral part of the Earth’s system and the choices humans
         make today impact natural systems in the future. (Earth and Space Sciences C, 11-12)


                                         FRONT DESK


Note: Throughout the “Front Office Business Processes” unit, students are expected to learn and
use vocabulary specific to the topic. Correlations to the English Language Arts Acquisition of
Vocabulary standard include the following benchmarks:
     Apply knowledge of roots, affixes and phrases to aid understanding of content area
        vocabulary. (Acquisition of Vocabulary D, 11-12)
     Use multiple resources to enhance comprehension of vocabulary. (Acquisition of
        Vocabulary F, 8-10; Acquisition of Vocabulary E, 11-12)
        BIL:            Essential

           EDU:            12            AD
                           P              R

CS 30.1:                Summarize front office processes.

                        TPO: Upon completion of front office instruction, summarize front
                        office processes, according to the question sheet provided.

Clear Learning Target, I can…..
30.1.1        Describe how front offices are organized.
30.1.2        Describe the tasks and services performed during the pre-arrival, arrival,
              occupancy and departure stages.
30.1.3        Describe the importance of quality service during each of these stages.
30.1.4        Describe the concept of “moment of truth” as it relates to successful guest
              services.
30.1.5        Identify and solve common problems.
30.1.6        Explain the importance of service recovery in the event of a mistake or error.


CS 30.13                 Process Reservations

                         TPO: In a simulated case study, process reservations, according to
                         examples presented.

Clear Learning Target, I can…..
30.13.1        Determine guest needs
30.13.2        Determine availability
30.13.3        Sell products, services, amenities, and features
30.13.4        Take reservations according to the sales plan
30.13.5        Change guest reservations
30.13.6        Cancel guest reservations


CS 30.14                 Register Guests

                         TPO: In a simulated case study, register guests, according to
                         activity checklist.

Clear Learning Target, I can…..
30.14.1        Greet guests
30.14.2        Complete registration information
30.14.3        Describe room accommodations and locations (without advance reservations)
CS 30.15               Process Guest Departure

                       TPO: In a simulated case study, process guest departure,
                       according to company guidelines.

Clear Learning Target, I can…..
30.15.1        Verify guest identity
30.15.2        Ask for comments
30.15.3        Process check-out according to company policy and procedure
                               CURRICULUM MAPPING

                           HOSPITALITY AND TOURISM
                         SERVICE OCCUPATIONS TRAINING

              WEST SHORE CAREER AND TECHNICAL DISTRICT

    COMPETENCY                     CORRELATED                INTEGRATION
                                     ACADEMICS                 STRATEGY
CS 3.1: Apply active           English/Language Arts        Peer interviewing
listening skills to obtain                                    practice
and clarify information

CS 3.2 Listen and speak        English/Language Arts          Get to know my
effectively to contribute to                                   partner activity.
group discussions and                                         Demonstrate
meetings.                                                      appreciation for others
                                                               through role playing
CS 3.3 Interpret               English/Language Arts          Watch non verbal
nonverbal behaviors to                                         communication video,
enhance communication                                          discuss and evaluate

CS 3.4 Deliver                 English/Language Arts          Students give oral
presentations                                                  presentations on
                                                               hospitality topics

CS 3.6 Communicate             English/Language Arts          Oral and silent reading
written information                                            of text assignment,
                                                               answer questions and
                                                               discuss

CS 3.9 Contribute to           Social Studies-Democratic      Participation in career
teamwork                       Processes & Citizenship         education team
                               Rights and                      building activities.
                               Responsibilities
    COMPETENCY                CORRELATED                 INTEGRATION
                               ACADEMICS                    STRATEGY
CS 3.10 Demonstrate       Social Studies-Citizenship    Officers attend
Leadership                Rights and                      leadership meetings
                          Responsibilities              Collaborate with partner
                                                          to accomplish stated
                                                          goals

CS 3.11 Solve Problems    Social Studies-Decision         Job training videos
and Make Decisions In     Making and Resources            Employment case
Work-Related Situations                                    studies
                          Science-Scientific Inquiry

CS 2.5 Analyze the role   English/Language Arts           Role play with
of creativity and                                          simulated case study
innovation                                                 situations

CS 5.1 Follow safety      Science-Scientific Inquiry      Safety training videos
procedures                                                Fire safety scavenger
                                                           hunt
                                                          Teacher demonstrations

CS 5.2 Apply sanitation   Science-Scientific Inquiry      Demonstration and
procedures                                                 practice of workplace
                                                           cleaning procedures
                                                          Analysis and
                                                           identification of
                                                           sanitizing solutions
                                                           used

CS 5.12 Practice Personal Science—Applications for        Presentation by
Hygiene                   Science Learning                 infection control nurse
                                                           at hospital
                                                          Inspection of uniform
                                                           cleanliness
                                                          Completion of daily
                                                           checklist
   COMPETENCY                     CORRELATED                 INTEGRATION
                                   ACADEMICS                   STRATEGY
CS 5.4 Apply                English/Reading Process         Students will interpret
government and health                                         safe handling from
regulations standards for                                     MSDS sheets
hazardous materials

CS 5.5 Develop safety      English/Communication              Emergency procedure
and security strategies to                                     case studies and
minimize risks for                                             reports
individuals and groups
in multiple
environments.

CS 5.6 Process safety       English/Writing Applications      Students will complete
documentation                                                  a simulated accident
                                                               report

CS 5.7 Comply with          Social Studies-Citizenship        Practice emergency
emergency procedures        Rights and Responsibilities        exit procedures at
                                                               hospital job sites
                            Science/Scientific Inquiry        Report violations of
                                                               unobstructed
                                                               emergency exits
                                                              Demonstration of fire
                                                               extinguisher use

CS 5.8 Explain safety       English/Reading Process           Text reading and
and security polices and                                       follow up role playing
procedures                                                     and discussion

SS 37.1 Explain general English/Language Arts                 Presentation by
safety and security                                            hospital security
polices and procedures                                         officer

SS 37.2 Identify            English/Reading Process           Textbook reading
strategies for handling                                       Workbook assignment
medical emergencies.
   COMPETENCY                     CORRELATED             INTEGRATION
                                   ACADEMICS               STRATEGY
CS 5.11 Assess              Language Arts-Oral           Tour of hospital
strategies for handling     Communication/Application     hallways and
emergency evacuations                                     identification of
                            Science-Applications for      emergency exits
                            Science Learning             Computer activity
                                                          Fire Safety online

SS 37.4 Identify        English/Reading Process             Textbook reading
strategies for handling                                     Workbook assignment
emergency evacuations

CS 2.1 Summarize the        English/Reading                 Textbook reading
structure and functions     Applications/Research           Student reports on
of the hospitality and                                       sectors of hospitality
tourism industry                                             industry

CS 1.5 Examine the          English/Research                Internet research:
development, growth                                          Find web sites for 3
and future of the                                            examples of each of
hospitality and tourism                                      the segments of the
industry                                                     hospitality industry

CS 1.3 Examine the          English/Research                Internet assignment:
benefits and costs of the                                    Use search engine to
hospitality and tourism     Mathematics                      collect and analyze
industry at the local,                                       information about
regional, state, national                                    hotel ownership and
and international levels.
                                                             reservations.

CS 1.4 Explore the          English/Research                Text and journal
characteristics and                                          reading and writing
trends related to                                            assignment
domestic and
international travelers

SS 27.2 Analyze the         English/Acquisition of          Daily vocabulary
organizations and           Vocabulary                       word to develop and
structures of different                                      use increasingly
types of lodging                                             sophisticated words
                                                             gained through
                                                             context.
   COMPETENCY                     CORRELATED                INTEGRATION
                                   ACADEMICS                  STRATEGY
SS 27.5 Comply with       Social Studies-Citizenship            Go over hospital
regulations, policies,    Rights and Responsibilities            employee handbook
and standards of the                                            Comply with both
lodging segment.                                                 hospital and school
                                                                 rules and regulations

SS 27.6 Analyze           Math-Problem Solving              Internet assignment:
factors affecting         strategies                         Compare hotel prices in
pricing                                                      different locations and
                          Social Studies-Decision            different times of the
                          Making and Resources               year. Use calculator to
                                                            determine differences in
                                                             pricing.
                                                            Describe how supply and
                                                             demand together affect
                                                             price.
SS 27.7 Analyze           Social Studies-Decision             Case study activity:
factors that influence    Making and Resources                   Consider potential
profit and loss as they                                          amenities, facilities
relate to lodging         Language Arts-                         and services property
operations                Reading/Meaning Construction           may offer. Discuss in
                                                                 cooperative learning
CS 1.1 Examine the        English/Research                    Research information
numerous career                                                  for career report
pathways within
hospitality and tourism


SS 27.3 Describe          English/Research                      Research topic
career opportunities in                                         Create poster
the lodging industry


CS 1.2 Explore            English/Writing                       Research topic
professional              Applications/Research                 Written report
development
opportunities
   COMPETENCY                  CORRELATED                     INTEGRATION
                                ACADEMICS                       STRATEGY
CS 4.1 Practice ethical Social Studies-Citizenship            Daily classroom
and legal guidelines    Rights and Responsibilities            checklist
                                                              Workbook activity
                                                               “discipline or
                                                               dismissal” and “
                                                               points for
                                                               professionalism”
                                                             Job site practice
CS 4.2 Comply with          Social Studies-Democratic        Hospital orientation
legal policies and laws     Processes                        Confidentiality
regarding hiring,                                             contract
harassment, and safety
issues

CS 4.3 Discuss the          Language Arts/Oral               Role play anger and
implications of ethical     Communication                     stress management
and unethical behavior                                        skills


CS 3.8 Exhibit              Language Arts-                   Role play sensitivity
personal qualities and      Listening/Visual                  to cultural differences
habits that lead to job     Literacy/Multidisciplinary        in workplace
success in the lodging                                       Role play handling
segment                     Foreign Language-Cultural         guest complaints
                            Knowledge                        Practice
                                                              professionalism at job
                            Language Arts-                    sites
                            Reading/Multidisciplinary        Read and respond to
                                                              guest service case
                                                              studies
CS 6.1 Examine              Language Arts/Research           Using the internet
cultural diversity                                            locate several sites
                                                              that focus on dealing
                                                              with diversity and
                                                              differences in the
                                                              workplace
                                                             Students complete
                                                              “Diversity Coat of
                                                              Arms” to represent
                                                              their own cultural
                                                              heritage
  COMPETENCY                      CORRELATED                 INTEGRATION
                                   ACADEMICS                   STRATEGY
CS 6.3 Examine              Language Arts                    Video on body
different cultural styles                                     language. Discuss
to explain the                                                video and role play
significance of body                                          situations.
language and personal
space

CS 3.9 Apply self-          Language Arts-Oral               Time management
management processes        Communication/Structure           activity: prioritize
in the workplace                                              tasks
                                                           Maintain SOT binder
                                                            to help develop a
                                                            system for organizing
                                                            work

CS 13.5 Examine           Language Arts                    Find articles that
customer service skills                                     discuss the
to ensure satisfaction                                      importance of guest
                                                            service
                                                           Fill out guest
                                                            comment cards for
                                                            simulated workplace
                                                            situations

CS 13.6 Deliver           Language Arts/Communication      Workbook activity
quality customer                                            “Special guests,
service                                                     special service”
                                                           Role play: Handling
                                                            guest complaints
                                                           Phone skills activity,
                                                            practice answering
                                                            according to company
                                                            policy

CS 2.13 Use               Language Arts/Writing            Internet assignment to
computer-based            Applications                      create job resume
technology
    COMPETENCY                 CORRELATED                INTEGRATION
                                ACADEMICS                  STRATEGY
CS 3.7 Utilize             Language Arts                 Operate copier at
communication technology                                  clerical job site
                                                         Use the internet for
                                                          classroom
                                                          assignments
CS 3.10 Analyze            Math-Data Analysis and        Database use-
technology use in the      Probability                    Admitting Office to
hospitality and tourism                                   verify patient
industry                                                  information


CS 3.11 Apply technology   Math-Data Analysis              Check patient records
in the hospitality and                                      in clerical job sites
tourism organization


CS 2.8 Explain material    Math-Mathematical               Follow assigned tasks
control and product        Processes                        in storeroom job site.
inventories necessary to                                    Count stock, fill
meet customer and business                                  orders
requirements


SS 15.1 Examine safety     Science-Scientific Inquiry      Complete fire safety
procedures                                                  scavenger hunt at all
                                                            job sites
                                                           Practice safe lifting
                                                            and carrying
                                                            procedures at job site
                                                           Complete and present
                                                            safety posters in class
    COMPETENCY                  CORRELATED                 INTEGRATION
                                  ACADEMICS                  STRATEGY
SS 15.2 Maintain            English/Language Arts          Job site practice
compliance with health                                     Case study “Food
codes                                                       safety signs” Discuss
                                                            in cooperative
                                                            learning groups
                                                           Worksheet “What
                                                            would you do?”
                                                            Response to sanitation
                                                            and health issues in
                                                            workplace.
SS 15.3 Practice sanitation Science-Applications for       Wear latex gloves and
duties                      Science Learning                hair covering when
                                                            applicable at job site
                                                           Students will practice
                                                            safe decisions
                                                            regarding personal &
                                                            public health
                                                           Case study: Find
                                                            safety procedure
                                                            corrections
SS 31.4 Provide services    Language Arts                  Students will view
to guests                                                   training video and
                                                            discuss
                                                           Practice service skills
                                                            with case studies
SS 15.8 Demonstrate the     Science-Application for        Training by mentor,
procedures for operating    Science Learning                Job site practice
and maintaining nonfood                                     loading and unloading
equipment in a kitchen                                      dishwashing machine
    COMPETENCY                   CORRELATED               INTEGRATION
                                  ACADEMICS                 STRATEGY
SS 19.3 Maintain service     Science-Applications for    Training video
items                        Learning Science            Mentor instruction
                                                         Job site practice: sort
                                                           silverware, stock
                                                           condiments and
                                                           disposable items

SS 34.7 Determine            Mathematics-Measurement       Calculator activity:
requirements for room                                       “Squeezing in tables
setups                                                      and chairs”
                                                           Worksheet: Banquet
                                                            gone bad, find
                                                            mistakes
SS 31.5 Set up meeting       English Language Arts         Case study: Identify
and banquet rooms            Reading Applications           diagram set up for
                                                            different events

SS 32.2 Create standards     Social Studies                Job site practice
for effective operations     Government Regulations         following OSHA
                                                            regulations

SS 32.6 Follow               Language Arts-                Job training video:
established procedures for   Reading/Meaning                floor care
operating and maintaining    Construction                  Text reading
cleaning equipment                                         Operation of industrial
                             Science-Applications for       vacuum cleaner,
                             Science Learning               cleaning of equipment
                                                           Operation of upright
                                                            vacuum cleaner
   COMPETENCY                   CORRELATED                INTEGRATION
                                 ACADEMICS                  STRATEGY
SS 32.8 Handle            Science-Scientific Inquiry      Interpret chemical
chemicals                 Math-Data Analysis and            solution chart
                          Probability                     Math activity:
                                                            Prepare cleaning
                                                            solutions
                                                          Dispense chemicals
                                                            for cleaning

SS 32.9 Maintain public   Science-Scientific Inquiry        Text reading
areas                                                       Job training video
                          Science-Applications for          Mentor demo
                          Science Learning                  Job site practice

SS 32.11 Service guest    Science-Scientific Inquiry        Check accuracy of
rooms and maintain                                           chemicals used for
public employee areas     Science-Applications for           cleaning at job sites
                          Science Learning                  Follow checklist and
                                                             carry out practices
                          Language Arts-                     that contribute to
                          Reading/Meaning Construction       sanitary
                                                             environment
                                                            Case study “What a
                                                             Day” Read and
                                                             respond to
                                                             workplace
                                                             situations.
SS 32.13 Launder linens   Language Arts-                    Laundry video
                          Reading/Application               Teacher
                          Science-Applications for           demonstration
                          Science Learning                  Laundry sorting
                                                             activity
                                                            Worksheet activity:
                                                             Using a washer
                                                            Job site practice

CS 30.1 Summarize         Language Arts-Acquisition of     Student will write
front office processes    Vocabulary                        sentences for front
                                                            office related
                                                            vocabulary words
   COMPETENCY                  CORRELATED                 INTEGRATION
                                ACADEMICS                   STRATEGY
CS 30.13 Process          Language Arts-                  Text reading
Reservations   Reading/Multidisciplinary      Role playing:
                                               Customer and
               Language Arts-Oral              reservationists with
               Communication/Structure         partner
                         STUDENT ASSESSMENT POLICY

                         HOSPITALITY AND TOURISM
                       SERVICE OCCUPATIONS TRAINING

             WEST SHORE CAREER AND TECHNICAL DISTRICT


The students shall perform competencies and key indicators in a manner acceptable to the
business community. SOT students through job site assignments will attain these
competencies at beginning levels of proficiency. The standards set for these
competencies are recommended by the advisory committee members, cooperating
teachers, and job site mentors. Students are evaluated by the teacher following these
guidelines. Competencies will be identified which must be mastered in order to receive
credit for the course.

In order to measure the progress of each student in the SOT Program and to measure the
effectiveness of the total program, the following procedure will be used:

                      Daily attendance and punctuality
                      Daily checklist
                      Skill test/timings
                      Job site checklists
                      Class discussions
                      Written tests
                      Workbook assignments
                      Oral tests
                      Mentor evaluations
                      Teacher observation and evaluations
                      Job site performance
                      Oral reports
                      Board adopted rules and regulations
                      Ohio Career Technical Competency Assessment (OCTCA
                       testing)

Measurement of learning will be an ongoing activity with emphasis on job site activities
and competency improvement. Evaluation will be accomplished through pre-assessment
of student skills, frequent formative assessment, both visual and written, and summative
evaluations to determine mastery of competencies. The number of competencies
mastered will be translated into appropriate grades consistent with the school’s grading
system and consistent with district and school policy.

Letter Grade           Percentage Grade
A+                     97-100
A                      93-96
A-                     90-92
B+                     87-89
B                      83-86
B-                     80-82
C+                     77-79
C-                     70-72
D+                     67-69
D                      63-66
D-                     60-62
F                      00-59


At the completion of the program each student will receive a Career Passport indicating
competencies in which student is proficient.

								
To top