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					SURVEY QUESTIONNAIRE
INFORMATION FOR THE POLLSTER



This questionnaire is a tool for a research developed in the framework of the European
Union Funding Programme “Leonardo da Vinci”. This research has a final goal the
elaboration of training material for integrated management of European crafts
enterprises and workshops.


The research project is called “Handmade” and the management board is composed
by IFES (Instituto de Formación y Estudios Sociales, promoter of the project), the
Spanish Foundation for Crafts and the Complutense University of Madrid. Other
organisations from Italy, Austria, Finland, Bulgaria and Romania take part in the
project, too.


The goal of the survey


The goal of this survey is to evaluate some issues concerning the management of
crafts workshops and enterprises, then, craftsmen will be answering the questionnaire,
and the goal is to know their opinion on the different issues proposed.


The notion of “crafts workshop or companies”


This notion covers workshops or companies that produce crafts goods, either they
commercialise them or not.
Then, a questionnaire passed to a company exclusively selling crafts goods, or
related with crafts in any other way than producing these goods will not be valid.


Questionnaire


This questionnaire has been evaluated on the basis of the conclusions of a meeting
held by the partners in the “Handmade” project1. These partners are experts in the
crafts sector. The questions related to management have been grouped in categories
established after a deep research and documentary analysis in the countries taking
part in the project. Those are these six categories:



1
    Interim Meeting, held in Rome on November, the 17th and 18th, 2005


                                                                                     2
         Management skills.
         Marketing and advertising.
         New Information and Communication Technologies (ICT).
         Quality.
         Financial management.
         Work environment.


On these different areas and their contents the craftsmen will give their opinion.


Methodology


The time used for the survey is around 15 – 20 minutes. The questionnaire is semi –
structured, i.e., with closed and other semi – open questions, allowing multiple answers
(Questions 4 to 23 in the first part). The answers will be cross – marked in the chosen
option.


The questionnaire is divided in two parts:


         The first will show the opinion of each craftsman concerning the contents in the
          different general areas. This part will be filled directly by the craftsman, and the
          pollster will only assist him in solving any doubt concerning the way to fill it.


         The second part includes questions aiming to get information of the social and
          labour situation of the craftsman and the company or workshop. This part will
          be filled by the pollster, asking the craftsman. The information provided will be
          treated with the limits established in the national regulation of privacy.




                                                                                              3
INFORMATION FOR THE CRAFTSMEN


In this paragraph, you will find information about a questionnaire that we are going to
ask you to fill with us. The goal of this questionnaire is to get your opinion about
workshop or company management. These questions are part of a research in the
framework of a project funded by the European Programme “Leonardo da Vinci”, that
aims to elaborate training materials for the management of crafts workshops.


This questionnaire will be useful to know the opinion of craftsmen related to different
issues related with management. That’s why we ask you please to answer indicating in
each case your chosen alternative. The length of the interview will be of around 15 – 20
minutes.


Some of the questions require only one answer, while others allow a multiple choice
answer, as it is the case for questions 4 to 23 in the first part. Answers must be cross –
marked. Any question concerning the way to fill the questionnaire, please ask the
pollster.


                        THANKS FOR YOUR COOPERATION




                                                                                        4
GENERAL EVALUATION OF THE WORKSHOP OR COMPANY MANAGEMENT

1. How important is, on your opinion, a sound management for the efficiency of your
   workshop or company? (From 5, “very important”, to 1, “not important at all”).

   Very important (5)
   Quite important (4)
   Important (3)
   Not very important (2)
   Not important at all (1)


2. Evaluate if the management in your workshop is adequate (from 4, “Very adequate”
   to 1 “Not very adequate”).

   Very adequate (4)
   Quite adequate (3).
   Adequate enough (2)
   Not very adequate (1)


3. Amongst your tasks in the company, is management included?

               YES                  NO

4. Mark the issue/s that you consider more important for an efficient management of
   the workshop or company.

   Management skills.
   Márketing and advertising.
   New information and communication technologies (ICT).
   Quality.
   Financial management.
   Work environment (labour risks prevention, waste disposal, etc).
   Others:




5. Concerning the above mentioned issues, mark how important are each one of
   these for the management of your company.

Categories                             Not impor-                           Very
                                       tant at all                        important
Management skills                          1         2         3      4      5
Marketing and advertising                  1         2         3      4      5
New ICT                                    1         2         3      4      5
Quality                                    1         2         3      4      5
Economical Management                      1         2         3      4      5
Work environment                           1         2         3      4      5
Others:




                                                                                  5
MANAGEMENT SKILLS

6. Do you consider that the following issues are adequately included in the
   “Management skills” category?

Issues                                                                              YES NO
Definition of the strategic goals and activity of the company
Economical analysis of the situation of the company
Basic regulation of enterprises
Manager skills
Managing of funds and other economical support to companies
Others:




7. Evaluate the importance of the following issues on the “Management skills”
   category.

Issues                                                             Not                    Very
                                                                important               important
                                                                  at all
Definition of the strategic goals and activity of the company      1        2   3   4      5
Economical analysis of the situation of the company                1        2   3   4      5
Basic regulation of enterprises                                    1        2   3   4      5
Manager skills                                                     1        2   3   4      5
Managing of funds and other economical support to                  1        2   3   4      5
companies
Others:




8. In which of the following contents should you need to increase your knowledge?

Issues                                                                              YES NO
Definition of the strategic goals and activity of the company
Economical analysis of the situation of the company
Basic regulation of enterprises
Manager skills
Managing of funds and other economical support to companies
Others:




                                                                                               6
MARKETING AND ADVERTISING

9. Do you consider that the following issues are adequately included in the “Marketing
   and advertising” category?


Issues                                                                       YES NO
Communication with the client
International trade
Treating with clients and suppliers
Others:




10. Evaluate the importance of the following issues on the “Marketing and advertising”
    category.

Issues                                                          Not                Very
                                                             important           important
                                                               at all
Communication with the client                                   1        2 3 4      5
International trade                                             1        2 3 4      5
Treating with clients and suppliers                             1        2 3 4      5
Others:




11. In which of the following contents should you need to increase your knowledge?

Issues                                                                       YES NO
Communication with the client
International trade
Treating with clients and suppliers
Others:




                                                                                        7
USE OF NEW INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT)

12. Do you consider that the following issues are adequately included in the “New ITC”
    category?

Issues                                                                       YES NO
ITC used for designing
ITC used for management of the company
Others:




13. Evaluate the importance of the following issues on the “New ITC” category.

Issues                                                          Not                Very
                                                             important           important
                                                               at all
ITC used for designing                                           1       2 3 4      5
ITC used for management of the company                           1       2 3 4      5
Others:




14. In which of the following contents should you need to increase your knowledge?

Issues                                                                       YES NO
ITC used for designing
ITC used for management of the company
Others:




                                                                                        8
QUALITY

15. Do you consider that the following issues are adequately included in the “Quality”
    category?

Issues                                                                           YES NO
Quality in the production process
Quality control of the final product
Others:




16. Evaluate the importance of the following issues on the “Quality” category.

Issues                                                            Not                Very
                                                               important           Important
                                                                 at all
Quality in the production process                                 1        2 3 4      5
Quality control of the final product                              1        2 3 4      5
Others:




17. In which of the following contents should you need to increase your knowledge?

Issues                                                                           YES NO
Quality in the production process
Quality control of the final product
Others:




                                                                                          9
ECONOMICAL MANAGEMENT

18. Do you consider that the following issues are adequately included in the
    “Economical Management” category?

Issues                                                                       YES NO
Taxes management
Accountancy
Supply and selling management
Others:




19. Evaluate the importance of the following issues on the “Economical Management”
    category.

Issues                                                          Not                Very
                                                             important           Important
                                                               at all
Taxes management                                                1        2 3 4      5
Accountancy                                                     1        2 3 4      5
Supply and selling management                                   1        2 3 4      5
Others:




20. In which of the following contents should you need to increase your knowledge?

Issues                                                                       YES NO
Taxes management
Accountancy
Supply and selling management
Others:




                                                                                        10
WORK ENVIRONMENT

21. Do you consider that the following issues are adequately included in the “Work
    environment” category?

Issues                                                                       YES NO
Labour risk prevention
Waste disposal
Others:




22. Evaluate the importance of the following issues on the “Work environment”
    category.

Issues                                                          Not                Very
                                                             important           Important
                                                               at all
Labour risk prevention                                          1        2 3 4      5
Waste disposal                                                  1        2 3 4      5
Others:




23. In which of the following contents should you need to increase your knowledge?

Issues                                                                       YES NO
Labour risk prevention
Waste disposal
Others:




                                                                                        11
If you added a different issue/s in the fourth question, that you consider needed for the
efficient management of the crafts workshop or company, please answer to the
following additional questions.

24. Which are these issue/s?




25. Evaluate the importance of these issues.

Issues                                                            Not                Very
                                                               important           Important
                                                                 at all
                                                                  1        2 3 4      5
                                                                  1        2 3 4      5




26. In which of the following contents should you need to increase your knowledge?

Issues                                                                         YES NO




                                                                                          12
     DATA OF THE COMPANY OR WORKSHOP


1. Name of the company / craftsman:



2. Mark your activity:

       Wood furniture                             Metal works
       Other wood objects                         Leather
       Wicker and other fibers                    Textile
       Ceramics                                   Jewelry
       Marble, stone and plaster of Paris         Luthier
       Glass                                      Other activities



3. Full address of the company:



4. Number of workers currently working in your workshop or company:



5. Phone/Fax:



6. E-mail:



     PERSONAL DATA


7. Gender:                    Female                     Male


8. Age (Indicate the age group)

   Less than 18 Y.O.
   19-25 Y.O.
   26-35 Y.O.
   36-45 Y.O.
   elder than 45 Y.O.


9. Finished studies:

   Primary Education
   Lower Secondary Education



                                                                      13
   Higher Secondary Education
   Initial Vocational Training
   University


10. For how long, in years, have you been working in the crafts sector?



11. Which is your current position in the company?

   Manager
   Clerk staff
   Self - Employed
   Worker
   Other:



12. Which is currently your professional category?

   Master
   Officer
   Apprentice
   Others:




                        THANKS FOR YOUR COOPERATION




                                                                          14

				
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