Welcome to Flower Mound Helpful Numbers Let me be the first to welcome you to Building Inspections Flower Mound and assure you there’s no 972.874.6355 place quite like our Town. With a low crime Community Activity Center rate, great schools, beautiful open space, 972.874.7275 abundant recreational opportunities, one of the lowest tax rates in the area, and easy Customer Relations 972.539.7378 access to DFW International Airport, Lake Grapevine, and Dallas and Fort Worth… Economic Development you couldn’t ask for a better place to raise a 972.874.6044 family. Environmental Health 972.874.6340 We have over 30 miles of hike, bike, and Fire Department equestrian trails and more than 600 acres of 972.874.6270 park land offering a variety of playgrounds, Mayor Jody Smith Human Resources covered picnic shelters, cooking grills, 972.874.6011 basketball courts, and ball fields. We’re also centrally located between Grape- vine Lake and Lake Lewisville, providing access to miles of beautiful shore Lewisville ISD 469.713.5200 lines for outdoor activities and beaches. Community events are a tradition in Flower Mound, with a calendar highlighted by our Independence Day Library 972.874.6200 celebration, Veteran’s Day Ceremony, Metric Half Marathon, Holiday Stroll, and Christmas Parade. Municipal Court 972.874.3370 In Flower Mound, we know community is defined by knowing your neigh- Parks and Recreation bors, and we subscribe to that philosophy with our Community Orientated 972.874.6300 Policing Partners (COPP) program. The initiative adheres to the basic Planning Services belief of having officers whose main focus is to provide police services to a 972.874.6350 particular geographic area. This way, you know our officers and our officers Police Department know you and your neighborhood. This attitude has helped Flower Mound 972.539.0525 to consistently have one of the lowest crime rates in the DFW area. Public Works 972.874.6400 It’s this great sense of community that led Money Magazine to rate Flower Mound as one of the best places to live in the nation. As you enjoy your Town Hall time in Flower Mound, know that you are greeted as a neighbor, a friend, 972.874.6000 and a family member. Welcome to our Town. Town Secretary 972.874.6076 Utility Billing www.flower-mound.com 972.874.6010 Town Hall Customer Service, Town Council, Utilities, Town Manager’s Office 2121 Cross Timbers 972.874.6000 Communication Customer Service The Town of Flower Mound has established several avenues by which is the Key residents can direct Town-related questions or concerns, including by phone at 972.539.SERV (7378) or email at firstname.lastname@example.org. All The Town of Flower Mound concerns and requests are managed through a resolution tracking system to strives to provide timely ensure timely response. information promoting aware- ness of Town services, major projects, and community Utility and Trash Services events through the use of print, Trash service is provided to the Town through a franchise agreement with broadcast, and electronic com- Allied Waste Services. Regular trash and recycle pick-up occurs once a week. munication media including Pick-up days are assigned upon sign up for water and trash service. Bulk Flower Mound’s government pick-up occurs on either your first and third or second and fourth pick-up access cable television chan- day monthly, depending on your address. For your exact bulk pick-up day or nel (FMTV) and the Town’s for more information regarding trash service, call 972.422.2341. official Web sites. For more information, visit: Bulk items may also be disposed of once a month at the Camelot Land- http://www.flower-mound.com. fill, 580 Huffines Boulevard, Lewisville, from 7 a.m. – 4:30 p.m., Monday through Friday, or Saturday from 7 a.m. – 1 p.m. Entry is free of charge with proof of residency. For more information regarding the landfill, call 972.492.3888. Town Council Water Services Town Council meetings are The water department is open from 7:30 a.m. – 5:30 p.m., Monday through held at 6 p.m. on the first and Friday. To begin service or have service placed in your name, an application third Monday of each month must be submitted with a $60 deposit and a $15 service fee. The deposit in the Council Chambers and and the service fee can be billed to the account. The deposit can be waived broadcast live on FMTV. with a letter of credit from a previous provider. The process can be done in Residents can speak during person or an application can be downloaded at www.flower-mound.com and the citizen participation por- faxed to 972.874.6460. tion of the meeting by filling out a speaker card prior to Payments are accepted by check, cash, cashier’s check, money order, Dis- each Town Council meeting. cover Card, Visa, MasterCard, and automatic bank draft. A night drop is Flower Mound Town Council available 24-hours a day on the east side of Town Hall. members are elected “at-large” and serve two-year terms. Library and Parks Books, Ball Fields, and Recreation The Flower Mound Public Library 3030 Broadmoor Lane 972.874.6200 The Town’s library is open may register for a card online at by showing proof of business from 9 a.m. – 9 p.m. Monday www.flower-mound.com and pick address and the owner’s driver’s – Wednesday, 9 a.m. – 5 p.m. the card up at the library with the license. Thursday, 11 a.m. – 5 p.m. Fri- required information. In addition to thousands of books day and Saturday, and 1 p.m. – 5 Individuals under the age of 17 and other materials, the library p.m. Sunday. may be issued a card if accompa- offers an array of services, Library cards are issued free of nied by a parent or legal guard- including programs for babies charge to any Flower Mound, Pla- ian. Corporate cards are issued to through adults, an interlibrary no, Carrollton, Coppell, or Denton businesses located within Denton loan program, book clubs, and County resident. Library cards County. The owner of the busi- computers for public use. For are issued in-person at the library ness, or a representative show- more information on library-re- upon presentation of identification ing authorization on company lated items, visit www.fmlibrary. and proof of address. Residents letterhead, may apply for a card net. Parks and Recreation 1200 Gerault 972.874.6300 The Park Services Division maintains cer fields, and public tennis and bas- special events, including the Inde- more than 600 acres of park land and ketball courts for residents to enjoy. pendence Day Children’s Parade and miles of award-winning multi-pur- Youth sports enthusiasts can enjoy Fireworks Show, Metric Half-Mara- pose and equestrian trails. Residents baseball, softball, basketball, soccer, thon, Easter Egg Scramble, Veteran’s also have access to approximately track and field, and punt, pass, and Day Ceremony, and Christmas Parade 1,600 acres of Corp. of Engineer kick leagues and competitions, as and Holiday Stroll. land along Grapevine Lake, including well as summer sports camps and beach access to the lake. tennis classes. Adult leagues include, Young residents also have several flag football, softball, basketball, vol- activities to choose from including The Town’s neighborhood parks leyball, and tennis. the Middle School Lock-in, KidFish, offer a variety of playgrounds, picnic Youth Action Council, Summer Day shelters, cooking grills, youth and The Recreation and Leisure Services Camps, Middle School Adventure adult baseball and softball fields, soc- Division organizes community-wide Camp, and educational classes. The Flower Mound Community Safety Police Department Fire Department, Police Department, 9-1-1, Court 4150 Kirkpatrick Lane 972.539.0525 (non-emergency) The Police Department oper- The Flower Mound Fire Department ates a Community Oriented 3838 Forums Drive Policing Partners program that 972.874.6270 allows teams of officers to fo- cus on specific areas of Town The mission of the Flower Mound Community Services in order to better familiarize Fire and Emergency Services De- themselves with the resi- partment is to protect life and prop- and Programs • Child Safety Seat Inspections dents and businesses within erty by providing the highest qual- their beat. Visit www.flower- • CPR Classes ity of fire suppression, emergency mound.com/police for a beat • Fire Academies medical, rescue, fire prevention, and map and more information on • Fire Education emergency management services. the COPP program. • Fire Station Tours Charged with protecting a popula- tion of more than 62,000 residents, Station Locations Animal Services • Station #1 (Central) 3950 Justin Road Flower Mound Fire and Emergency 3838 Forums Drive 972.874.6390 Services consist of more than 60 full-time firefighters, EMS person- • Stations #2 4401 Shiloh Road Animal Services offers pet nel, and support staff at three fire • Station #3 adoptions, pet registration, stations. 2020 Woodhill Drive educational activities, lost and found recovery, stray pick- ups, humane wildlife trap- ping, and live stock calls. Flower Mound Municipal Court How do I register my pet? 4150 Kirkpatrick Lane Bring your pet’s rabies vac- 972.874.3370 cination certificate to the Animal Services Depart- Flower Mound’s Municipal Court interprets and adjudicates ap- ment or fax the certificate to plicable state laws and supports the local community by providing 972.874.6475. Registration efficient and effective services through the promotion of justice. is free, but mandatory. Your The court serves the residents of Flower Mound in an accountable, pet will receive a tag with a efficient, and independent manner. In addition to providing fair and personalized identification equal access to all residents, the court strives to facilitate the timely number. disposition of cases with prompt and courteous service. Town Development Environmental Services, Building Inspections, Planning, and Public Works Building Inspections Environmental 1001 Cross Timbers, Suite 2330 972.874.6355 Services 1001 Cross Timbers Road, The Building Inspections Depart- tion or repair of existing buildings, Suite 2330 ment ensures the safety and welfare structures, plumbing, electrical, or 972.874.6340 of the public by enforcing building, mechanical work. electrical, plumbing, and mechani- Divsions cal code regulations. Permits are Inspection requests may be made Environmental Health required before performing any new by calling the 24-hour inspection Services: Food establish- construction or any addition, altera- request line at 972.539.8379. ment complaints, permits and inspections; Temporary Food Permits; On Site Sew- Planning Services age Facilities (OSSF) permits, 1001 Cross Timbers Road, Suite 2330 complaints and inspections; 972.874.6350 water well permits, com- Planning Services is responsible for providing the community with plaints and inspections; public the quality of life Flower Mound expects through the impartial ad- pool permits, complaints and ministration and enforcement of Town codes and regulations per- inspections; mosquito infor- taining to the development of commercial and residential property mation. through the planning and zoning process. Planning Services can help you with zoning, record plats, replat- Environmental Resources: ing property, site plans, specific use permits, development plans, urban forestry; oil and natural SMARTGrowth requirements, development plans and the planning gas regulations; storm water; application process. open space; air quality; green building; illegal dumping. Code Enforcement (Property Public Works 1105 Duncan Lane Standards): Enforcement of 972.8874.6400 the Town’s and State’s nui- sance, environmental and The Public Works Department requests of all public streets and zoning ordinances, codes, maintains safe roadways through- drainage ditches. Call regarding traf- laws and regulations i.e. high out Town limits for all motorists. fic signals, traffic signs and markings, weeds and grass, property Residents are encouraged to report and school zone markings and flash- maintenance, signs, trash/de- unsafe roadways and maintenance ers can be directed to 972.874.3153. bris, junk vehicles, etc.
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