Service_Provision by nuhman10

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									 Service Proposal for Schools under the Fair Funding Scheme




                       INDEX

                                                              Page
                                                              No.’s
       INTRODUCTION                                            1


 CREDITOR SERVICES                                            2-7


ACCOUNTANCY SERVICES                                          8-13


  DEBTORS SERVICES                                        14-19


  CASHIERS SERVICES                                       20-23


  PAYROLL SERVICES                                        24-29
        Service Proposal for Schools under the Fair Funding Scheme




                       INTRODUCTION
With the advent of further delegation to Schools under the Fair Funding Scheme, coupled
with the need to demonstrate Best Value principles, my Department enforces its
commitment to the provision of quality services that are focused on the needs of Schools.

Detailed within this service proposal, is a comprehensive financial services package that
includes:

                             Creditor Services
                             Accountancy Services
                             Debtors Services
                             Cashiers Services
                             Payroll Services

In recognising the ever increasing demands placed on Schools through additional
responsibilities for financial management, this service proposal has been specifically
designed in order to provide Schools with effective support in this area.

My Department is totally committed to providing services of the highest standard,
focusing on customer care issues and striving for continuous improvement though regular
service reviews.

I look forward, to further developing a successful and continuing partnership between
ourselves.


R JONES
Roger Jones
Director of Resources




                                          1
Creditor Service Proposal for Schools under the Fair Funding Scheme




     CREDITOR

     SERVICES



                                2
    Creditor Service Proposal for Schools under the Fair Funding Scheme



                             CREDITOR SERVICES

Service Description
The Authority’s creditor payment function, offers a professional payment and bilingual
advisory service to both internal and external Clients on all matters relating to the
payment of goods and services.

A quality service is provided by a dedicated and focused team of trained staff,
possessing extensive expertise and knowledge, in all aspects of the creditor payments
function.

Main Objectives:

   To provide an effective and value for money payments service dedicated to ensuring
    that creditors are paid, sums to which they are entitled, accurately and promptly

   To work in partnership with Clients in order to ensure that delivery of services are to
    high standards, and are Client focused

   To maintain the necessary controls required to provide Clients with up to date and
    accurate management information

   To ensure security of Client data held on the payments system

   To comply with statutory obligations and policies of the Authority

   To regularly review service provision arrangements with Clients, and thus strive for
    continuous improvement




                                             3
 Creditor Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools

The creditor payment function provides a range of creditor payments services that
enable schools to effect payment of invoices within pre-determined timescales:

Key service elements comprise:

Payments
 Creditor payment runs effected twice weekly overnight on Mondays and
  Wednesdays (subject to statutory holidays etc.)
 A comprehensive range of payment methods comprising of BACS credit transfer,
  closed cheque, open cheque, manual cheque, direct debit, standing order and
  foreign draft
 Production and dispatch of cheque/BACS remittance advice issued the day
  immediately after a creditor payment run
 Effect “stop cheque payment”/”BACS credit transfer recall” within one working day
  of receiving instruction from a Client
 Reverse all entries in relation to returned cheques and returned BACS credit
  transfer

Processing
 Central service for processing of invoices in batched form, from the Client
 Remote access facilities for data entry/enquiry, offering flexibility and additional
   control to the Client
 The ability to receive interface files produced by external systems, maximising the
   benefits derived from data keyed in once only, and thus avoiding duplication
 Automatic posting to the Authority’s financial ledger twice weekly, immediately after
   a creditor payments run, ensuring production of timely management information
   needed to assist budgetary control




                                           4
  Creditor Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools Continued

Control Arrangements
 Central control exists over access, input and amending of system held data
 Expenditure codes are validated on input
 A duplicate payment check is initiated within the system on invoice entry
 Signature verification in respect of invoice certification, is undertaken on all batched
  invoices submitted to the payments section
 Separation of duty exists between input and dispatch of remittance
 The central payments function is audited annually both by the Internal and District
  Auditors

Service Review
 To offer schools, regular site visits, in order to discuss and determine Client views
   in relation to their needs, and effectiveness of service. This process will be further
   supported by periodic Client satisfaction surveys in keeping with the Authority’s
   Customer Care Policy
 A comprehensive service review of the Authority’s creditor function has been
   planned for 2001/2002 under Best Value

Advice
 Provision of bilingual creditor advisory and enquiry service to both Client and
  creditor
 Provision of guidance to Clients in response to new or changes in legislation

Training & Support
 Provide procedural guidance to all users of the creditor payment system
 Provide appropriate user training to those users of the remote access facility
 In addition to e-mail and facsimile, provide a dedicated telephone “helpdesk” facility
   which will be available during normal office hours:
      Monday to Thursday           :     8.45 am to 5.00 pm
      Friday                :            8.45 am to 4.30 pm




                                            5
    Creditor Service Proposal for Schools under the Fair Funding Scheme



Statutory Responsibilities, Regulations and Policies

Compliance with the following legislation, regulations and policies.

   Local Government Act 1972 - Section 151
        to provide accurate and effective accounting and financial control

 Accounts and Audit Regulations 1996 and CIPFA Accounting Code Practice
     - to account for the expenditure and income in accordance
       with proper accounting practices

   Local Government Act 1999 - Best Value
        to demonstrate, through various initiatives, the quality, efficiencies and
          effectiveness of service

   Data Protection Act 1998
        to ensure security, confidentiality and accuracy of data

   Value Added Tax Act 1994
        to account for, and provide the relevant management information necessary
          to enable the Authority to recover VAT on a monthly basis

   Inland Revenue Construction Industry Scheme 1999
         to process sub-contractor payments in accordance with the scheme.
         to account for, and provide relevant management information necessary to
           enable the Authority to effect monthly tax returns.

   Late Payment of Commercial Debts (Interest) Act 1998
        to provide assistance and support to users in resolving claims received from
          Creditors under the provisions of the Act.

   Carmarthenshire County Council Welsh Language Scheme
        to ensure that day to day service delivery complies with the requirements of
         the Scheme




                                            6
    Creditor Service Proposal for Schools under the Fair Funding Scheme



Statutory Responsibilities, Regulations and Policies Continued

   Carmarthenshire County Council Customer Care Policy incorporating the Authority’s
    Complaints / Compliments Procedure
        to determine Client views in relation to their needs, and effectiveness of
         service

   Citizen Charter Performance Indicator
         prompt payment of invoices within 30 days of receipt


Service Performance Indicators

Local service performance indicators have been introduced in order to demonstrate
commitment to Best Value principles, and therefore ensure that overall standards of
service are not only maintained, but are improved upon. This key area is subject to
periodic review and testing, so as to ensure that continuous service improvement can
be demonstrated by result.

   To effect payment of invoices within ten working days of receipt from the Client.
   To pay all invoices within thirty days of invoice date. (Citizen Charter Performance
    Indicator)
   To respond to all telephone enquires received within one working day
   To respond to all correspondence received within ten working days

Further Information
For further information concerning any aspect of this service proposal, please do not
hesitate to contact:

                                      Huw Thomas
                                    Office Manager
                                  Tel: (01267) 224165




                                           7
Accountancy Service Proposal for Schools under the Fair Funding Scheme




    ACCOUNTANCY
      SERVICES




                                  8
Accountancy Service Proposal for Schools under the Fair Funding Scheme



                       ACCOUNTANCY SERVICES

Service Description
The Authority’s Corporate Financial Services Division provides a full Accounting ,
Budgeting and Financial advice service to all departments and a number of external
Clients

The professional, qualified and dedicated team have a wide knowledge and expertise in
all financial accounting and management aspects. We also have the benefit of an up
todate computerised ledger package.


Main Objectives:

 To advise on, plan and co-ordinate the Authority’s annual budget preparation and
  funding proposals in adherence with relevant legislation and the Authority’s
  Corporate Strategy both at a Corporate level and Departmental level.

 To maximise both revenue and capital resources

 To monitor the capital and revenue budgets in order to alert management to potential
  areas of overspend or non achievement of income levels

 To provide financial advice and information to all Clients in a timely, relevant,
  accurate and consistent manner

 To close the Authority’s annual accounts in accordance with the relevant code of
  practice, recognised accounting standards and statutory requirements

 To complete Statistical returns and grant claims as required by the National
  Assembly or relevant body.




                                          9
Accountancy Service Proposal for Schools under the Fair Funding Scheme



Service Proposal for Schools

The service provision available to Schools will enable /assist schools to account and
budget for expenditure and income in an efficient and correct manner. This will be
undertaken with the use of a fully computerised Ledger system which is totally
integrated with creditors and is updated daily.

Key elements of the service is as follows:

Accountancy
 Accounting for all expenditure and income transactions through the computerised
  Ledger system. This system can be provided with on line access where viewing of
  transactions and printing of management reports can be undertaken at the school.
  On line access would also provide the Schools with a drill down facility into the
  creditors system.
 As an alternative to on line access, expenditure and income tabs can be printed
  centrally and distributed to the schools on a monthly basis. These tabs would include
  both summary and transaction information
 Posting of coding amendments through journal entries
 Processing of Internal Transfers
 Verification and adjustment of codings in respect of School Imprest accounts and
  school income
 Administration and accounting of School Trust Funds including dealing with the
  requirements of the Charity Commissioners .
 Arranging for the investment of School surpluses as per the Fair Funding Scheme

Value Added Tax
 Provision of Schools Vat Guide detailing procedures and requirements, this guide
   will be updated regularly to comply with the latest legislative changes
 The availability of a trained team of staff to assist and advise on VAT queries.
  VAT Training to update and advice school staff on procedures.




                                             10
Accountancy Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools Continued

 Advice
 Provision of a telephone helpdesk facility which will deal with the following:
       Queries in respect of coding and posting or non posting of expenditure and
          income items.
       First point of contact in respect of general advice on financial matters
 This facility will be a bilingual service and available during normal office hours :
       Monday to Thursday            : 8.45am to 5.00pm
       Friday                        : 8.45am to 4.30pm

 Advice of Leasing arrangements including interpreting the legal documentation and
  ensuring that the lease complies with statutory obligations.


Statutory Responsibilities, Regulations and Policies

Compliance with the following legislation, regulations and policies:

 Local Government Act 1972 - Section 151
      to provide for the proper administration of the financial affairs of the Authority.

 Accounts and Audit Regulations 1996 and CIPFA Accounting Code Practice
      to account for the expenditure and income in accordance with proper
        accounting practices

   Local Government Act 1999 - Best Value
        to demonstrate, through various initiatives, the quality, efficiencies and
          effectiveness of service

 Data Protection Act 1998
      to ensure confidentially of data

   Value Added Tax Act 1994
        to account for taxable supplies and purchases in the correct manner




                                            11
Accountancy Service Proposal for Schools under the Fair Funding Scheme



Statutory Responsibilities, Regulations and Policies Continued

 Carmarthenshire County Council Welsh Language Scheme
      to ensure that day to day service delivery complies with the requirement of
        the scheme

   Carmarthenshire County Council Customer Care Policy incorporating the Authority’s
    Complaints / Compliments Procedure
        to determine Client views in relation to their needs, and effectiveness of
         service


Service Performance Indicators

 To Close the ledger monthly as per the annual timetable contained within the Budget
  Manual and to produce monthly reports within 4 working days.

 To post feeder systems into the ledger nightly as per the timetable in the budget
  manual

 To receive an unqualified audit opinion

 Monthly VAT returns submitted within specified number of working days

 No VAT penalties


Further Development

An option that could be considered by schools to reduce the duplication of work is to
integrate the Financial Management System (Ledger and Creditors) with Key Solutions
therefore avoiding the double input of data. The Authority has a commitment from the
supplier of the Financial Management System to look into the feasibility of this
development, but we require the Schools support to further this project.




                                            12
Accountancy Service Proposal for Schools under the Fair Funding Scheme



Further Information

For further information concerning any aspect of the service proposal please do not
hesitate to contact :

                                   Chris Moore
                                Chief Accountant
                               Tel: (01267) 224160




                                        13
Debtors Service Proposal for Schools under the Fair Funding Scheme




      DEBTORS
     SERVICES



                                14
    Debtors Service Proposal for Schools under the Fair Funding Scheme


                             DEBTORS SERVICES

Service Description

The Debtors Section provides a comprehensive billing, collection, recovery and
accounting service in respect of miscellaneous debts for all the Authority’s
Departments.

System generated documentation i. e. invoices and recovery notices are produced and
despatched in accordance with established timetables. Appropriate recovery action is
undertaken as far as it is practicable and economically viable, in accordance with
established procedures, subject to any variations as agreed with the school (see
attached flow chart)

The service will be delivered by experienced and professional staff who have an in
depth knowledge of the system and current recovery methods.

Main Objectives:

   To provide an efficient and cost effective collection system

   To maximise the collection rate

   To ensure compliance with statutory obligations

   To review Client need on a regular basis


Service Proposal for Schools

Collections
Option 1
 To provide facilities for invoices to be raised by centralised debtors staff.
 Option 2
 To provide on-line access to the Council’s Debtor System during normal working
  hours for enquiry purposes or for direct input of invoices, as required.

Whichever approach is adopted the full follow up service is available and will be
delivered in the same way for both options




                                            15
  Debtors Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools Continued

Processing
 To process invoice requests, cancellations and amendments within five working days
  of receipt of information
 Generate invoices, reminders and recovery letters on a weekly basis
 Post cash to update the system on a daily basis
 Update the central ledger at weekly intervals
 Provide bilingual stationery customised to reflect the issuing school
 Offer payment facilities at any of the Council’s four cash offices

Control Arrangements
 Produce regular reports of invoices generated
 Provide viewing access to the system
 Provide status reports on collection
 The Debtors Service is regularly scrutinised by both internal and external auditors

Service Review
 Hold periodic liaison meetings at agreed frequency in order to promote and foster
  effective working arrangements

Advice
 Provide guidance in respect of on-going use and ad hoc difficulties as necessary

Advice can be obtained by Telephone, Fax or E Mail between 8.45am and 5.00pm
[4.30pm on Friday].

Training and Support
 Arrange and provide on site training in respect of the day to day use and operation of
  the system
 Provide and control all stationery
 Arrange upgrade due to legislative changes and training if necessary




                                           16
    Debtors Service Proposal for Schools under the Fair Funding Scheme


Statutory Responsibilities, Regulations and Policies

The present situation ensures that the Council is fulfilling its obligations in exercising
proper control of the following :-

 Local Government Act 1972 - Section 151
      to provide for the proper administration of the financial affairs of the Authority.

 Accounts and Audit Regulations 1996 and CIPFA Accounting Code Practice
      to account for the expenditure and income in accordance with proper
        accounting practices

   Local Government Act 1999 - Best Value
        to demonstrate, through various initiatives, the quality, efficiencies and
          effectiveness of service

 Data Protection Act 1998
      to ensure confidentially of data

 Accounting to the Customs and Excise for Value Added Tax Act 1994

 Compliance with the Insolvency Act 1986

 Carmarthenshire County Council Welsh Language Scheme
      to ensure that day to day service delivery complies with the requirement of
        the scheme

   Carmarthenshire County Council Customer Care Policy incorporating the Authority’s
    Complaints / Compliments Procedure
        to determine Client views in relation to their needs, and effectiveness of
         service




                                            17
    Debtors Service Proposal for Schools under the Fair Funding Scheme


Service Performance Indicators

   Respond to telephone calls within one working day
   Respond to written communications within ten working days
   Ensure that all documentation is despatched promptly (see flowchart)
   Comply with Client instruction with regard to “hold action” requests (see flowchart)
   Provide Client with pre-list of debts to be referred to outside agents (see flowchart)
   Refer overdue debts to Collection Agents/Legal Process promptly (see flowchart)


Further Information

For further information on this service proposal or any other issue please contact :


                                      John Gravelle
                                Revenue Services Manager
                                   Tel: (01267) 228740




                                              18
    Debtors Service Proposal for Schools under the Fair Funding Scheme
                                                               DEBTORS FLOWCHART

                                                              Invoice Raised
                                                                     l
                                                              Paid < 18 days?
                                                                     l
                                                                    No--------------------------------Yes
                                                                                                                    No further action
                                                                    Disputed?
                                                                        l
                                  Yes--------------------------------- No
                                                                        l
Instigate “Hold
Action Procedure
                                                                     l
                                                          Issue Reminder Notice
                                                                     l
                                                              Paid < 14 days?
                                                                     l
                                                                   No--------------------------------Yes
                                                                                                                    No further action
                                                                    Disputed?
                                                                          l
                                  Yes------------------------------------No
                                                                          l
Instigate “Hold
Action” Procedure
                                                                     l
                                                          Issue Recovery Letter
                                                                     l
                                                              Paid < 14 days?
                                                                     l
                                                                   No------------------------ -------Yes
                                                                                                                    No further action
                                                                   Disputed?
                                                                         l
                                  Yes-----------------------------------No
                                                                         l
Instigate “Hold
Action” Procedure
                                                                     l
                                              Issue letter “Referral to Recovery Agents”
                                                                     l
                                                    Utility or Local Authority Debt?
                                                                     l
                                                                   No-------------------------------Yes
                                                                                                                  Personal contact and/or
                                                                                                                  refer to Service Depart.
                                                                                                                  for comment/input.
                                                                      l
                                                           Debts below £10,000
                                                                         l
                                  Yes-----------------------------------No
                                                                         l
Refer to Collection Agent
[Pre-list available on
request
                                                                    l.
                                                          Consider Legal Action
       l
Paid < 35 days
       l
     Yes---------------------No
                             l
No further
Action
                             l
                       Cases with status
                       report returned to
                       Council
                                   l
                        Balance < £100
                                   l
                        Yes-------------------------------------------------------------------------------------------------No
Refer to Service Dept. for possible write off
                                                                                                                             l
                                                                                             Consider further appropriate action/Recommend W/off


                                                                          19
Cashiers Service Proposal for Schools under the Fair Funding Scheme




     CASHIERS
      SERVICES



                                20
  Cashiers Service Proposal for Schools under the Fair Funding Scheme


                             CASHIERS SERVICES

Service Description

To provide payment facilities for Customers and Clients at cash offices during normal
working hours and to process remittances received from various sources direct into the
Council’s bank accounts.


Main Objectives:

 To provide an efficient and cost effective cashiering service.

 To review and evaluate Client/Customer need on a regular basis.

 To work in partnership with Clients and Customers.

 To comply with statutory obligations and financial regulations .


Service Proposal for Schools

Processing
 Accept over the counter payments at four cash offices.
 Process payments on the day on which they are received.
 Process authorised batches of bank credit transfers.
 Post cash to integrated systems on a daily basis.
 Update the central ledger at weekly intervals.
 Liaise with Schools and Accounting Services on matters relating to bank credits.
 Process payment of batched creditor invoices.

Control Arrangements
 Provide bank paying in books as required.
 Produce as required, reports of credits received.
 Supply, on request, user defined reports.

Service Review
 Hold liaison meetings as the need arises to review Client satisfaction and working
   practices.




                                            21
    Cashiers Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools Continued

Advice
 Provide assistance on completion of paying in slips.
 Provide initial information on arrival of bank credits.

Advice can be obtained by telephone, Fax or E Mail between 8.45 am and 5.00 pm
[4.30 pm on Friday]


Statutory Responsibilities, Regulations and Policies
The Council is responsible for fulfilling its obligations and exercising proper control of
the following

 Local Government Act 1972 - Section 151
      to provide for the proper administration of the financial affairs of the Authority.

 Accounts and Audit Regulations 1996 and CIPFA Accounting Code Practice
      to account for the expenditure and income in accordance with proper
        accounting practices

    Local Government Act 1999 - Best Value
         to demonstrate, through various initiatives, the quality, efficiencies and
           effectiveness of service

 Compliance with the Data Protection Act 1998

 Accounting for Value Added Tax Act 1994

 The Third Party Cheques Act 1992.

 Carmarthenshire County Council Welsh Language Scheme
      to ensure that day to day service delivery complies with the requirement of
        the scheme

    Carmarthenshire County Council Customer Care Policy incorporating the Authority’s
     Complaints / Compliments Procedure
         to determine Client views in relation to their needs, and effectiveness of
          service




                                             22
    Cashiers Service Proposal for Schools under the Fair Funding Scheme


Service Performance Indicators

   Respond to telephone queries within one working day.
   Respond to written communication within ten working days.
   Process payments on the day that they arrive.
   To process 95% of authorised bank credits within 48 hours of receipt
   Submit batched creditor invoices for payment to the Payments Section on day of
    receipt.


Further Information

For further information on this service proposal or any other related issue please
contact :
                                   John Gravelle
                            Revenue Services Manager
                                Tel: (01267) 228740




                                         23
Payroll Service Proposal for Schools under the Fair Funding Scheme




      PAYROLL

     SERVICES



                                24
    Payroll Service Proposal for Schools under the Fair Funding Scheme



                              PAYROLL SERVICES

Service Description
Payroll for all authority departments including external Clients operate on a joint basis,
with users holding responsibility for the validation of claims including their input to the
system. Central payroll retain core functionality aspects on control related issues,
relationships with external agencies, systems development and management including
security and related matters. The service offered benefits from the economy of scale
of sizeable, experienced and professionally focused teams. In addition, the services
are integrated with and has ready access to other personnel, financial and
management expertise within the Council, which acts as a further safeguard and benefit
to schools


All systems and procedures are subject to audit by the Council’s internal and external
auditors and inspection and compliance teams from the Inland Revenue and the
Department of Social Security.


Main Objectives:

   To provide an effective, value for money payroll service, ensuring that employees
    are paid accurately and on time in accordance with instruction from schools.

   To maintain controls required to provide Clients with accurate management
    information.

   To comply with statutory obligations and responsibilities

   To regularly review service provision arrangements




                                            25
   Payroll Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools

The service is designed to free schools from the detailed work of processing the
complex procedures for which they are responsible (eg Sickness and Maternity Pay,
Legal procedures for Court Orders etc.)

Key service elements include:

Payments
 Weekly/Monthly payment runs effected overnight
 Production and despatch of BACS remittance advices

Processing
  Maintain and retain payroll records for all employees
  Meet statutory obligations for employees commencing employment or leaving the
    school
 Assess and pay entitlements to statutory and contractual sickness and maternity
   payments
 Process all authorised variations to pay received from schools
 Update all staff pay records to take account of annual pay awards
 Provide for annual increments
 Validation, Reconciliation and Transfer of deduction control accounts for file transfer
   into the Authority’s ledger system
 Bank Recalls, Emergency Payment facility, Recovery of overpayments via payroll
   recovery or income invoice etc.

Control Arrangements
 Comply with all the requirements of the relevant Data Protection Legislation
 General control issues complying with guidance from internal and external auditors
 Reconciliation and production of year end data within specified format and
  timescales for Revenue, Administering Pension Authority, Teachers Pensions
  Agency
 Retention of payroll data for prescribed Revenue periods
 Disaster Recovery procedures on systems
 Application and interpretation of all statutory changes




                                           26
    Payroll Service Proposal for Schools under the Fair Funding Scheme


Service Proposal for Schools Continued

Service Review

   Hold liaison meetings as the need arises to review Client requirements.

Support
 Supply general management report requests
 Control and ordering of all payroll stationery, payslips, P60’s, P45, SSP forms etc.
 Core systems tested for year 2000 compliance
 The payroll systems utilised by the Authority are fully integrated with its personnel
  system and related modules

Advice
 Provide advice to schools and employees on contractual and statutory sick and
  maternity pay
 Provide day to day advice on matters relating to pay:-
             Income Tax eg (PAYE v Schedule D)
             Redundancy Payments
             National Insurance
             Benefits in Kind
             Self Assessment
 Resolve legitimate enquiries concerning individual school employees from:
             Inland Revenue
             Department of Social Security/Contributions Agency
             HM Paymaster General
             Child Support Agency
             Teachers Pensions Agency
             Lead Authority - Local Government Pension Scheme
 Provision of financial references for staff




                                           27
    Payroll Service Proposal for Schools under the Fair Funding Scheme


Statutory Responsibilities, Regulations and Policies
Process, reconcile and pay relevant deductions and allowances in accordance with
appropriate statutory timescales and requirements including completion of requisite
returns and statistics:-

               Income Tax PAYE
               National Insurance Contributions
               Court Orders
               Statutory Sick Pay
               Statutory Maternity Pay
               Superannuation Contributions (LGPS, Teachers) including relevant
                AVC contributions
               Voluntary deductions eg Unions, Health Care Plans etc.

   Local Government Act 1972 - Section 151
        to provide accurate and effective accounting and financial control

 Accounts and Audit Regulations 1996 and CIPFA Accounting Code Practice
     - to account for the expenditure and income in accordance
       with proper accounting practices

   Local Government Act 1999 - Best Value
        to demonstrate, through various initiatives, the quality, efficiency and
          effectiveness of service delivery

   Data Protection Act 1998
        to ensure security, confidentiality and accuracy of data

   Carmarthenshire County Council Welsh Language Scheme
        to ensure that day to day service delivery complies with the requirements of
         the Scheme

   Carmarthenshire County Council Customer Care Policy incorporating the Authority’s
    Complaints / Compliments Procedure
        to determine Client views in relation to their needs, and effectiveness of
         service




                                           28
    Payroll Service Proposal for Schools under the Fair Funding Scheme


Service Performance Indicators

   Ensure all staff are paid correctly in accordance with school instructions
   Ensure bank/building society accounts are credited on the appropriate pay day
   Distribution of confidential pay slips each pay day
   Distribution of P60’s within Revenue timescales
   Apply increments by due date
   Implement pay awards within 1 month of formal notice
   Pay arrears within 1 month of uprating new pay rates
   Dedicated help desk facility for all employees within normal office hours



Further Information

For further information concerning any aspect of this service proposal, please do not
hesitate to contact:

                                     David Lewis
                             Payroll & Pensions Manager
                                Tel: (01267) 224188




                                           29

								
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