Multi-Channel Customer Interaction Solutions Reduce Costs, Communicate Better. Prairie Interactive Messaging, a CSG Company, has leveraged its nearly twenty years of experience as the leading provider of Multi-Channel Customer Interaction Solutions to form the most powerful customer communication service on the market today. Seamlessly integrating Interactive Voice, SMS/text, Print, Email, and Fax communication channels, Prairie Interactive Messaging helps the worlds leading companies connect with their customers on a personal level. Prairie’s unified interaction solutions reduce costs over traditional communication strategies, delivering cost effective automated solutions that allow greater volumes of customer interaction. All while providing the convenience of working with one partner to manage all your customer interaction needs. Our solutions help companies BUILD stronger relationships with customers by developing more compelling products and services, ENGAGE customers more efficiently and effectively, and TRANSACT with customers more intelligently to provide greater value. Together, Prairie Interactive Messaging and CSG annually send and receive over one billion interactive voice, SMS/text, print, email and fax messages. Every customer interaction solution Prairie deploys utilizes our integrated multi-channel capabilities. C URRE N T A P P LIC A T I O NS • Automated Collections • Appointment Verification / Reschedule • Customer Surveys • Financial Notifications • Fulfillment Verification • Fraud Prevention Alerts • Prepaid Card Services • Mobile Couponing Prairie Interactive Messaging, Inc. 7200 World Communications Drive Omaha, NE 68122 United States TOLL FREE MAIN FAX Customer Interaction Channels Interactive Voice Broadcast & Response — Inbound/Outbound interactive voice call processing with full customization capabilities. Speech recognition and synthesis provide a natural, individualized call experience in the recipient’s preferred language. SMS/Text Messaging — Next-generation marketing and customer management via a customer-preferred channel. A cost-effective, non-intrusive communication channel that allows customers to respond at their convenience. Print Services — Document output through state-of-the-art print and mail capabilities leveraging production facilities across the United States. CSG is a “Top 10” USPS mailer, mailing over 70 million pieces per month. Email Broadcast — Focused or wide spread campaigns with customizable data options, allowing messages to be tailored to individual customers. Fax Services — Fax broadcast, fax back and fax-on-demand, with dynamic customizable data and e-signature inserts. 800-888-3151 402-398-4100 402-398-4000 prairie.csgsystems.com © 2009 Prairie Interactive Messaging, Inc.
"Multi Channel Communications"