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					                 Business Plan
                       2006-08
      Prepared for SEARCH Board of Directors




                               Approved On:


   CONFIDENTIAL
NOT FOR DISTRIBUTION
        Table of Contents


        1.        ACCOUNTABILITY STATEMENT............................................................................ 1
        2.        LEGISLATIVE MANDATE ........................................................................................ 1
        3.        VISION, MISSION, VALUES AND STRUCTURE .................................................... 1
3.1.       VISION............................................................................................................................... 1
3.2.       MISSION ............................................................................................................................ 1
3.3.       BELIEFS, PRINCIPLES AND VALUES ..................................................................................... 1
3.4.       STRUCTURE....................................................................................................................... 1
        4.        BUSINESS PLAN OVERVIEW ................................................................................ 2
4.1.       CORE BUSINESSES ............................................................................................................ 2
4.2.       GOALS .............................................................................................................................. 2
4.3.       STRATEGIC AREAS ............................................................................................................. 3
4.4.       PERFORMANCE MEASURES ................................................................................................ 3
        5.        CORE BUSINESSES IN DETAIL ............................................................................. 3
5.1.       CORE BUSINESS 1: DELIVER CAPACITY BUILDING PROGRAMS AND SERVICES....................... 3
5.2.       CORE BUSINESS 2: CONTRIBUTE TO NEW KNOWLEDGE ....................................................... 4
5.3.       CORE BUSINESS 3: STRENGTHEN PARTNERSHIPS…............................................................ 4
5.4.       CORE BUSINESS 4: MANAGE FUNDS ................................................................................... 5
        6.        FINANCIAL PLAN .................................................................................................... 5
6.1.       REVENUES AND EXPENDITURES .......................................................................................... 5
6.2.       MONITORING AND EVALUATION ........................................................................................... 5
        2005-06 GOALS AND OBJECTIVES .................................................................................. 6
1. INCREASE CAPACITY IN SYSTEM TO USE EVIDENCE TO INFORM DECISIONS ..................................... 6
1.1. IMPLEMENT CUSTOMIZED STRATEGIES IN COLLABORATION WITH EVERY HEALTH REGION ............. 7
1.2 SUPPORT IMPROVED DECISION-MAKING BY INCREASING ACCESS TO QUALITY INFORMATION ......... 7
2. INCREASE CAPACITY AND PRODUCTIVITY FOR CONDUCTING AND DISSEMINATING RESEARCH AND
EVALUATION................................................................................................................................... 9
2.1 POSITION AS LEADERS IN THINKING ABOUT DEVELOPING KNOWLEDGE CULTURES ....................... 10
3. COLLABORATE WITH PARTNERS TO APPLY THE SEARCH MODEL IN OTHER SETTINGS AND AREAS 11
3.1 IMPLEMENT SEARCH CLASSIC PROGRAM IN BC IN PARTNERSHIP WITH.................................... 12
4. STRENGTHEN THE ORGANIZATION IN ALL LOCATIONS .................................................................. 13
4.1 INCREASE STAFF SATISFACTION AND EFFECTIVENESS............................................................... 14
4.2 STRENGTHEN CAPACITY TO ENGAGE IN INNOVATION ACTIVITIES TO STRATEGY, STRUCTURE AND
PROCESSES FOR A SC INNOVATION AND DEVELOPMENT SYSTEM DIVERSIFY AND EXPAND, INCREASE
REVENUES, SUPPORT SUSTAINABILITY OPPORTUNITIES................................................................... 15

        ORGANIZATIONAL PERFORMANCE ...............................................................................16
A BALANCED SCORECARD FOR SEARCH CANADA........................................................................ 16
THE SEARCH IMPACT ASSESSMENT FRAMEWORK ....................................................................... 17
        1. ........................................................................................................................................18




                                                                                       2005 / 06 Business Plan | SEARCH Canada
1. Accountability Statement

2. Legislative Mandate

3. Vision, Mission, Values and Structure

  3.1.        Vision
                         Creating Knowledge Cultures

  3.2.        Mission
     Our mission is to help health organizations make the best decisions
       through development of people, relationships and information.

  3.3.        Beliefs, Principles and Values
Because we believe that:
    In health system workplaces, knowledge is generated, selected and used
      by all
    Quality research requires the engagement of the whole health system
    Organizations know best how to build their own capacity
    Networks of diverse people create powerful learning and knowledge
      exchange

SEARCH is committed to:
   Enhancing the growth of practising professionals and applied researchers
   Collaboration with academic, service and government partners across the
     health system
   Working with both organizations and individuals
   Responding to the environments of individuals, organizations and the
     system
   Excellence in program design and delivery through innovation
   Leveraging SEARCH assets for future growth and benefit
   Managing and developing resources for sustainability and growth

These values guide our actions:
 Innovation and excellence
 Partnership, engagement, cooperation and inclusiveness
 Flexibility, relevance and responsiveness
 Learning and building on assets
 Accountability and sustainability

  3.4.        Structure




                                              SEARCH Canada | 2005 / 06 Business Plan   Page 1
4. Business Plan Overview

   4.1.        Core Businesses
   4.1.1.    Core Business 1: Deliver Capacity Building Programs
        and Services
SEARCH Canada designs and delivers capacity building programs and services
for health services and academic organizations to increase research and its use
in the health system.
   4.1.2.      Core Business 2: Contribute to New Knowledge
SEARCH Canada conducts and facilitates research and evaluation to increase
understanding of knowledge translation in health care.
   4.1.3.      Core Business 3: Strengthen Partnerships…
SEARCH Canada develops and sustains partnerships to…
   4.1.4.      Core Business 4: Manage Funds
SEARCH Canada prudently manages member funds to fulfil its mandate and
achieve sustainability

   4.2.        Goals
   Goal 1: A culture that values research and its use
To create a culture in which policy-responsive research is both valued and
supported.
   Goal 2: People using research in decisions
To have health professionals using current, relevant and appropriate information
to assist in identifying priority health issues and making decisions on these
issues based on research results.
   Goal 3: A network of expertise and support:
To develop a collaborative network of expertise across Alberta to initiate and
carry out health research on a local, regional or provincial basis.
   Goal 4: Contributing new knowledge:
To conduct research and evaluation that contributes to world-wide knowledge
about capacity for applied research.
   Goal 5: Dissemination of knowledge:
To increase the dissemination of research-based knowledge to decision-makers.
   Goal 6: Integration and sustainability:
To integrate capacity for applied research and evidence-based practice into the
core activities of all institutions in the health sector, to ensure sustainability




                                                SEARCH Canada | 2005 / 06 Business Plan   Page 2
   4.3.        Strategic Areas
           Alberta health service and academic organizations
           Inter-provincial partners
           Program integrity and growth

   4.4.        Performance Measures
           Individuals
           Individuals/Organizations
           Organizations
           System

5. Core Businesses in Detail

   5.1.   Core Business 1: Deliver Capacity Building
    Programs and Services
SEARCH Canada designs and delivers capacity building programs and services
for health services and academic organizations to increase research and its use
in the health system.
   5.1.1.      Goal 1: A culture that values research and its use
To create a culture in which policy-responsive research is both valued and
supported.

       Key Strategies
           Recruitment strategy
           Conference planning
   5.1.2.      Goal 2: People using research in decisions
To have health professionals using current, relevant and appropriate information
to assist in identifying priority health issues and making decisions on these
issues based on research results.

       Key Strategies
      Maximise learning opportunities, research support for health professionals
       via ??SEARCH Classic and SEARCH Custom and Desktop services
      Support faculty roles
      Establish SEARCH BC with MSFHR,
      Continue support for SK participant
   5.1.3.      Goal 3: A network of expertise and support:
To develop a collaborative network of expertise across Alberta to initiate and
carry out health research on a local, regional or provincial basis.



                                               SEARCH Canada | 2005 / 06 Business Plan   Page 3
       Key Strategies
      Regional hubs
      Conference planning


   5.1.4.      Goal 5: Disseminate research knowledge:
To increase the dissemination of research-based knowledge to decision-makers.

       Key Strategies
      Desktop services
      Inventory
      Conference
      Publications

   5.2.        Core Business 2: Contribute to New Knowledge
SEARCH Canada conducts research and evaluation independently and jointly to
increase understanding of knowledge translation in health care.
   5.2.1.      Goal 4: Contribute new knowledge
To conduct research and evaluation that contributes to world-wide knowledge
about capacity for applied research.

       Key Strategies
      Evaluation
      Faculty engagement
      Research collaboration
      Methods development
      Position as leader
   5.2.2.      Goal 5: Disseminate research knowledge:
To increase the dissemination of research-based knowledge to decision-makers.

       Key Strategies

   5.3.        Core Business 3: Strengthen Partnerships…
SEARCH Canada develops and sustains partnerships to…
   5.3.1.      Goal 1: A culture that values research and its use
To create a culture in which policy-responsive research is both valued and
supported.

   Key Strategies
           Promotions and Awareness
           Member Liaison
           Annual plans with regions
           Position as leader
           Joint initiative with MSFHR: governance


                                               SEARCH Canada | 2005 / 06 Business Plan   Page 4
    5.3.2.     Goal 6: Integration and sustainability:
To integrate capacity for applied research and evidence-based practice into the
core activities of all institutions in the health sector, to ensure sustainability

       Key Strategies


    5.4.       Core Business 4: Manage Funds
SEARCH Canada prudently manages member funds to fulfil its mandate and
achieve sustainability
    5.4.1.     Goal 1: A culture that values research and its use
To create a culture in which policy-responsive research is both valued and
supported.

       Key Strategies
    5.4.2.     Goal 6: Integration and sustainability:
To integrate capacity for applied research and evidence-based practice into the
core activities of all institutions in the health sector, to ensure sustainability

       Key Strategies
   Organizational Effectiveness/efficiency
   Fund raising
   Risk Management and reinvestment
   Governance model
   Human resource development

6. Financial Plan


    6.1.       Revenues and Expenditures

    6.2.       Monitoring and Evaluation




                                                SEARCH Canada | 2005 / 06 Business Plan   Page 5
2005-06 Goals and Objectives




        Goal 1.2
        Knowledge
        Services

        Goal 2
        Contributing       Conduct and dissemination research and evaluation
        to Knowledge

        Gaol 2.1           Position as a leader

        Goal 3
                           Collaborate with partners to apply the SEARCH model in
        Partnerships       other settings and areas
        and Alliances

        Goal 3.1
        Partnerships
                           Implement first new Classic program in partnership
        and Alliances


        Goal 4
        Organizational     Strengthen the organization in all locations
        Effectiveness

        Goal 4.1
                           Increase staff satisfaction and effectiveness
        Staff

        Goal 4.2
                           Strengthen capacity for innovation
        Innovation



     1. Increase capacity in system to use evidence to inform
     decisions


           Objective                      Action
     a) Sustain and improve the    Innovation
        delivery of the SEARCH
        Classic program



                                                   SEARCH Canada | 2005 / 06 Business Plan   Page 6
       b) Stimulate, sustain and
       1                              Innovation
          capitalise on the
       . SEARCHer network
       1
       c) Establish ongoing          
       . processes to implement
          already „piloted‟ programs
       I and services
       d) Evaluate equivalences of 
       m curriculum for prior
       p learning and continuing
       l competency
        ement customized strategies in collaboration with every
        health region


               Objective                       Actions
       a) Build program                 Validate that the SC Custom workflow and
          infrastructure                 develop tools to increase effectiveness and
                                         efficiency.
                                        Develop and test at least one administrative
                                         process for SEARCH Custom
                                        Assess and develop administrative tools that
                                         will assist SEARCH Custom to manage their
                                         programs, services and people.
       b) Develop approach              Develop shared plans to respond to
            suitable for rural, mid-     consultations
            sized and urban health
            regions
       c) Develop and support
            RDA role
d) Develop and pilot SC            
                                 Develop e-learning programs, using
   Custom e-learning             innovative components of SC Desktop and
   activities to meet            define process for expanding the Desktop for
   continuous learning           Custom programs. (Opportunities include a
   needs of RHA staff            series of programs – potentially offered in a
                                 blended learning approach – face to face
                                 supplemented with technology support – and
                                 full e-learning, related to critical appraisal.)
                              Continue to develop learning objects within
                                 the SC curriculum.
       e) Strengthen and support        through communication vehicles
          networks and community          SEARCHlght,
                                        SEARCH Connections
1.2                                     Information hub
Support improved decision-making by increasing access to
quality information



                                                      SEARCH Canada | 2005 / 06 Business Plan   Page 7
       Objectives                     Actions
a) Extend access to the SC      Desktop services provided to three RHAs
   Desktop in Alberta RHAs       and/or clients (assuming one large initiative
                                 and two smaller activities).
                                Transition Aspen RHA desktop from a pilot
                                 project to an operational initiative, including
                                 exploring the opportunity to expand the user
                                 base within Aspen RHA.
                                Continue Peace Country Health pilot, leading
                                 to an evaluation in Spring 2007/
                               

b) Define and develop SC        Develop and pilot a prototype for basic SC
   Desktop “product line” to     “Alberta” Desktop to provide an entry level,
   allow RHAs and clients to     rapid response and affordable Desktop
   access desktop services       service offering.
   that meet their needs and    Determine, evaluate and actively explore the
   budget requirements           opportunity to gain direct access to licensed
                                 resources (from research-based journal
                                 publishers ) to enhance SC Desktop services.
c) Extend access to the SC      (Explore opportunities for desktop services to
   Desktop in other orgs         Reseau Sante/CNFS; LPCIs; PEAK; MJOS;
                                 RNInfodesk; Capital Care and other RHAs)




                                              SEARCH Canada | 2005 / 06 Business Plan   Page 8
2. Increase capacity and productivity for conducting and
disseminating research and evaluation
SEARCH will increase the volume and dissemination of new knowledge

       Objective                       Actions
a) Develop and implement        
   strategy to engage and
   support academic
   partners better
b) Disseminate learnings         Write about SEARCH Canada
   from SEARCH and
   SEARCH projects?? To          Writing workshop for faculty
   whom
                                 How to “spin out” Manual

                                 Wirting workshop for SEARCHers

c) Facilitate and collaborate   o Western Regional Training Center node
   on research by university    Collaborate on other research initiatives
   based researcher              Networks research – networks analysis
                                  framework




                                              SEARCH Canada | 2005 / 06 Business Plan   Page 9
2.1 Position as leaders in thinking about developing knowledge
cultures

          Objectives                      Actions
  a) Increase awareness of k-      cases
     culture by telling stories?   Conference attendance
                                   Speaking at – more of the team
                                   Conference sponsorship?
                                   Strategic choice of ….
  f)   Lead invitational            Innovation or EBP or partnerships or networks
       seminar/symposium on
       key areas of thinking        Out of the box thinking.

  g) Strengthen                    
     investor/member
     relations
  h) Promote programs and           Newsletter
     services
                                    Quarterly and annual reports




                                                     SEARCH Canada | 2005 / 06 Business Plan   Page 10
3. Collaborate with partners to apply the SEARCH model in other
settings and areas
            Objective                          Actions
     a) Develop collaborations         
        and partnerships with
        priority organizations in
        Alberta
     b) Develop collaborations         
        and partnerships with
        priority organizations in
        Canada
     c) University curriculum:                         University of Alberta, Nursing:
        interest in developing             Advanced Practice Nursing initiative
        multi-disciplinary curricula
                                               SEARCH Custom and Knowledge
        for evidence-based
                                               Services – status: pilot project underway
        practice for a variety of
        audiences and purposes.                          University of Calgary, Bachelor
                                           of Health Sciences
                                               Curriculum Products – status: initial
                                               discussion
                                                         University of Alberta, Multi-
                                           disciplinary Health Informatics Program
                                               Curriculum Products – status: initial
                                               discussion
                                       




                                                       SEARCH Canada | 2005 / 06 Business Plan   Page 11
3.1 Implement SEARCH Classic program in BC in partnership
with
           Objective               Actions
     a) Establish governance   
        model and licensing
        arrangment
     b) Faculty development    
     c) Desktop support        
     d) Consultation           




                                        SEARCH Canada | 2005 / 06 Business Plan   Page 12
4. Strengthen the organization in all locations

SEARCH Canada will become a strong, unified ‘virtual’ organization through
efficient business process and effective internal communication that works for all
locations.



       Objectives                       Actions
a) Internal communication         Between offices

                                  Between module staff and offices

                                  Across teams and functions
b) Policy and procedure           Human resource policies
   development and
   implementation                 Expense coverage policies

                                  Office procedures
e) Maintain strong               
   relationships with alliance
   organizations
f) Define and implement           ??
   performance
   measurement framework
   to support governance
g) Support Board plans           




                                               SEARCH Canada | 2005 / 06 Business Plan   Page 13
4.1 Increase staff satisfaction and effectiveness


       Objectives                     Actions
a) integrate information and    Maximise use of desktop for administration for
   knowledge system to           distance teams.
   support SEARCH               Access
   management and               Integration
   operations                   training
b) Understanding of roles       Staff attend modules
   and competencies in          Cross-training on positions
   them                         Refinement of job descriptions
                                Employee relationships
c) Training and                 Professional development and training plan in
   development                   place for all staff
                                Speakers used for sessions re org change
                                 and communications
                                Understanding of employment relationships
d) Staff recognition           




                                             SEARCH Canada | 2005 / 06 Business Plan   Page 14
4.2 Strengthen capacity to engage in innovation activities to
strategy, structure and processes for a SC Innovation and
Development system diversify and expand, increase revenues,
support sustainability opportunities


           Objectives                    Actions
     e) design SC opportunity
        assessment framework
        and evaluation process     
     f)
     g) develop strategies and
        process to effectively
        manage innovation
        projects‟
     h)
     i) develop innovation
        implementation
        processes, using a stage
        gated based approach
     j) design and implement        Inc SC Custom elearning, SC KS Desktops,
        innovation projects          Classic partnerships, strategic consulting




                                                 SEARCH Canada | 2005 / 06 Business Plan   Page 15
Organizational Performance
     SEARCH has a strong history of performance measurement at many levels and
     from many perspectives. Overall organizational performance needs to be
     assessed by building on existing impact assessment and identifying performance
     measures that capture internal and external markers of success.

     This section outlines a proposed approach to developing a „balanced scorecard‟
     approach to performance measurement, and provides a more detailed summary
     of the evaluation framework already in use to assess short and long term impact
     (Achieving the Mission) and to gain input from participating individuals and
     organizations (Client Perspective).     To date, the Fiduciary and Internal
     Perspectives have been assessed by AHFMR.

     A Balanced Scorecard for SEARCH Canada
     A balanced score card would consider overall organizational performance from
     five specific perspectives. The following provides initial draft statements to
     capture overall success. In 2005-06 SEARCH Canada will further develop the
     measures and indicators within each performance area, and implement a
     comprehensive research and evaluation strategy (see Goal 2) that captures
     these outcomes.

                              Achieving the Mission

                  Outcomes aligned with the mission are improved
                    for individuals, organization and systems in
                      service, academic and funding sectors.

        Fiduciary Perspective                         Customer Perspective

  Programs and services are provided          Participants, clients and organizations
     within budget and revenue is              report SEARCH to be responsive,
  generated in line with the Five-Year            high quality, collaborative and
         goal of 1:1 leverage.                               effective.


                                Internal Perspective

                      Planning and management processes are
                       inclusive of all organizational „modules‟,
                      strengthen collaboration and ensure both
                                stability and innovation.

                         Learning and Growth Perspective

                       SEARCH is able to develop and retain its
                        human capital, information capital, and
                               organization capital.



                                                    SEARCH Canada | 2005 / 06 Business Plan   Page 16
       The SEARCH Impact Assessment Framework

Over its eight year history, SEARCH has developed and implemented a number of
evaluation frameworks. The following framework has proven effective for identifying the
range of expected impacts of SEARCH and priorizing research and evaluation initiatives,
each of which has focussed on developing specific logic models and indicators for an
impact area.

                             Service            Academic                Funding
Level of       Locus of
                             Delivery           e.g. universities,      e.g. AHFMR
Change         Change
                             e.g. RHAs, MDs     colleges
Individual

Individual in organization

Organization

System (organizational
groups)
Trans-sectoral system


SEARCH governance and
management


In order to successfully implement a performance management system, the number and
sophistication level of performance measures must be balanced according to the
resources and abilities of the organization to effectively gather and report evaluation
data. A renewed Five-Year Research, Evaluation and Design Blueprint will establish the
priorities for overall performance measurement through the next five years, based on
importance and feasibility.




                                                     SEARCH Canada | 2005 / 06 Business Plan   Page 17
1.




     SEARCH Canada | 2005 / 06 Business Plan   Page 18

				
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