Get documents about "Speedy CSR 06 AW
Document Sample
We aim to be the best
company to work for, to
do business with, to hire
from … and to invest in
2006 Corporate Social Responsibility Report
Contents #1 The UK’s number 1 listed
national tool and equipment
hire company
01 Why hire?
02 What we do
03 Guiding principles
04 Introduction from the Chief Executive
05 Our CSR vision
06 Governance structure
08 Marketplace policy
09 A “partner of choice”
10 Environmental policy
11 Operating a “duty of care” for the environment
12 Workplace policy
13 Investing in our people
14 Community involvement policy
15 Being a “good neighbour”
16 Awards and recognition
19 The story so far
20 Key performance indicators
The cost of ownership in capital, overheads,
service, transport, labour and land make it
more efficient to hire
Increasingly rigorous legislation is making
ownership higher risk, both in terms of
WHY liability and obsolescence
HIRE Hire allows for greater flexibility in demand
Our commitment to Health & Safety is
second to none
We are constantly working with our suppliers
on reducing the environmental impacts of
our products
Our Training Academy is the most
comprehensive in the industry
Speedy Hire Plc Corporate Social Responsibility Report 2006 01
What we do. Two interlinked Guiding principles
businesses gaining market
share in growth markets
Tool Hire 58% of revenue Equipment Hire 42% of revenue We are committed to engaging with all our stakeholders in an
UK’s leading network 74 Northern depots
Employees 653
Dedicated businesses 13 Power depots
Employees 183
open, honest and straightforward way and to promoting
of Tool Hire depots supplying specialist
offering an extensive
48 Western depots
products for specific
21 Space depots
responsible business practice throughout the Group.
range for hire; Employees 348 markets through a Employees 203
including access national network of
towers, podium steps,
vibration-reduced
76 Southern depots depots. Key markets
include lifting and
16 Survey depots To engender a commitment to quality and safety in every aspect
Employees 679 Employees 124
drills and breakers, material handling, of our business.
woodworking tools, 30 Scotland depots power generation, 33 Lifting depots
heaters, lighting, Employees 244 compressed air, lighting Employees 285 To be a positive influence within the communities in which we
small generators, towers, portable
welders and
01 Ireland depot
Employees 09 accommodation,
02 Pump depots
Employees 15
operate.
plumbing equipment. surveying equipment
and pumps. To attract, retain, train and develop the best employees.
To respect and uphold the principle of human rights throughout
our operations, and advocate responsible business practice
within our supply chain.
To promote, market and sell our services in an accurate and
honest way.
To minimise our impact on the environment and promote good
environmental practices within our supply chain.
To promote equality of opportunity and diversity throughout our
business operations.
Contact centre offering
convenient access to
the full range of Speedy
services
01 Control centre
Direct Employees 93
02 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 03
Introduction from the Our CSR vision
Chief Executive
It is a pleasure to be able to introduce Speedy Speedy Hire will continue to work with our Corporate Social Responsibility is a key element To help the Group benchmark our progress
Hire’s first Corporate Social Responsibility suppliers to advocate responsible business of Speedy Hire’s future growth plans and I am we participate in the Corporate Responsibility
Report. Over many years the Group has been practice throughout the supply chain, ensuring delighted to hold Plc Board level responsibility Index run by Business in the Community in
committed to responsible business practice via that the Group sources and provides the most for the Group’s ongoing commitment to the conjunction with the Sunday Times. The top
a number of avenues including Health & Safety, up to date, reliable equipment, in the most CSR agenda. 100 “Companies that Count” is published
valuing our employees, and the responsible efficient and responsible manner looking at whole annually in the Sunday Times, and Speedy
marketing and development of our products life cost and not just price. Our commitment is to CSR sits very comfortably within the Group as is targeting a top 100 position by 2008.
and services. build world-class supply chain management central to our business operations over many
processes to help sustain our ongoing growth years has been the commitment to openness, Our vision for CSR within the Group is both
As we continue to grow, so our commitment for future years. honesty and transparency in all we do. Therefore exciting and challenging and we feel it will
to our stakeholders must also grow. Speedy we have been delighted this year to receive provide huge benefits for our customers, our
Hire is committed to investing in our employees, Speedy is also committed to managing our awards based on the views of our sector employees and all our other stakeholders.
working in partnership with our suppliers, social and environmental impacts to ensure (Hire Company of the Year), from our customers I look forward to reporting on our progress in
supporting the communities in which we that both the Group as a whole, and our (Plant Hirer of the Year) and wider UK business a year’s time!
operate, and to putting our customers at the individual depots, bring a positive impact to (Growth Strategy of the Year). Further awards
heart of everything that we do. the communities in which we operate. A key for key personnel within the Group and for
element of this is our commitment to achieve our Safety-from-the-Ground-Up marketing
To help us maintain and improve our customer the environmental standard ISO 14001 by 2008. campaign continue to evidence our belief
focus we have recently established the most that we are getting many things right.
comprehensive employee Training Academy in Here in our first CSR report we outline our
the industry to enable us to offer training, commitment to the Marketplace, Environment, However Speedy has not benefited from
development and safety programmes for both Workplace and Community which forms part unprecedented growth over the last three years
our employees and our customers. The Training of a continuous improvement policy to help by resting on our laurels. The Group’s vision for
Academy represents a substantial investment for Speedy remain a great organisation to work for, CSR is that it will provide the guiding principles Mike McGrath
the Group, underpinning our commitment to and a great company to do business with. for our commitment to continuous improvement. Director
developing our employees’ skills and career Putting our customers at the heart of everything
aspirations, but also supporting the Group’s We hope you agree! we do, valuing and developing our workforce,
provision of unrivalled customer service. and building a “best in class” supply chain are
as central to our future growth strategy as they
Similarly the marketing of our products in are to good CSR practice.
depots, on our website and through our
catalogue will give clear and concise details on
all of our equipment to ensure our customers
can make well informed decisions on the
product they require. Further comment on our
responsible marketing is given under the
Marketplace heading within this report – but our Steve Corcoran
aim is simple, to provide our customers with the Chief Executive
most accurate, relevant information on which to
base their decisions, linking both performance
and safety.
04 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 05
Governance structure
Following the Board’s decision in 2004 to report Additionally the Chairman and Company Risk map
3 2
its compliance with the new Combined Code a Secretary engaged the services of specialist 1
year early, we have continued to develop further performance consultants, Linstock, to carry out
our approach to corporate governance and the a detailed independent review of the Board’s
High
effective management of risk, in the context of processes and procedures. Linstock’s evaluation
a rapidly growing business. We have been fully concentrated on six areas including the 4 5
compliant with the Code for three years. Company’s core values, succession planning,
Likelihood
medium-term strategies, long-term objectives,
The Board has continued to develop processes and audit and internal control.
for identifying, evaluating and managing 6
significant risks faced by the Group. This year, We were delighted that the key findings were,
as part of our commitment on the Corporate in the main, very positive and concluded that
Low
Responsibility agenda, we have further analysed the Board operates effectively in each area
these under the headings of Marketplace analysed. However, where opportunities for Low High
(suppliers and customers), Environment, improvements existed, the Board has already Impact
Workplace (employees and training), and taken steps to implement suggested
Community. improvements.
The risk mapping exercise assessed a total of 60 risks identified by the working group. A small group of risk areas
were highlighted as being key and these, together with a short description of monitoring/mitigation activities and
To further develop the Group’s established ‘risk “Speedy’s Board is working hard to ensure “sponsorship” at Board level, are summarised below.
register’, this year in conjunction with specialist that the Company’s long-term objectives
risk management consultants, Marsh, a number are in line with shareholder’s interests.” No. Risk area Board sponsor Risk monitoring/mitigation
of workshops have been held with Executive Linstock independent evaluation,
Directors and senior operational management 29 March 2006 1 IT/business Neil O’Brien Detailed testing and phased roll-out. Updates
information systems on progress provided to Strategy Steering Group
to map the likelihood and potential impact of every 5/6 weeks. Regular updates to Group Board.
specific risks. Principal areas of risk reviewed The Group remain committed to meeting, and
included business strategy, corporate where possible exceeding, all legislation on 2 Major acquisition Mike McGrath Detailed integration plan and forecast performance
(poor performance and/ included as part of formal Board proposal prior to
governance, marketing, brand and reputation, Corporate Governance and believe that “Good or integration issues) acquisition. Monitoring of performance against
health and safety, environmental management, governance is about living it not just reporting it.” integration plan and forecast reported against
and human resources. (Annual Report & Accounts 2006) timetable agreed by Group Board.
3 Employees Mike McGrath Training and development plans already in place.
The risk mapping process has been used to A full report on all elements of Corporate (training and development, Internal communication structures being reviewed
develop further the risk register which is formally Governance within the Group is available in the internal communication) as part of Group People Plan.
reviewed by the Board quarterly. Annual Report and Accounts 2006 or online at 4 Sales co-ordination Steve Corcoran Development of co-ordinated sales and account
www.speedyhire.plc.uk “One Speedy” management strategy supported by updated
IT/business information systems as part of
“One Speedy” approach to customers.
5 Market competition Mike McGrath Monitoring of market developments carried out
continuously and reported monthly to Group Board.
6 Strategic projects All Phasing of strategic projects monitored by Strategy
(co-ordination of Steering Committee.
implementation)
06 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 07
Marketplace policy A “partner of choice”
Overview Speedy’s commitment in the marketplace Further to this we not only anticipate change but
covers a wide variety of aspects, but central look to initiate it within our sector. Following our
We recognise that the marketplace is a critical meeting point between to all of our marketplace activity is the drive to submission of the Corporate Responsibility
our business and society. We therefore seek to ensure that the bring our customers the best, newest and safest Index in the North West we were delighted to be
Company’s approach to marketing and procurement is fair, open and products on the market. Speedy’s supply chain chosen as a case study for our marketplace
honest at all times. is a vital element of our business success. The activity with respect to our product health and
Group’s supply chain vision is not constrained safety.
within the boundaries of our industry and we are
Key elements committed to establishing a “best in class” “Vibration White Finger, also known as
Supply Chain Management: We work closely with our supply supply chain. Our aim is to strive for continuous Hand Arm Vibration Syndrome, can lead
improvement in ever more efficient and to pain and long term damage to hands
chain at all times to ensure the best range and quality of products responsive supply chain activity: one that is and muscles and is a major concern where
is available for our customers. closer to our customers (internal and external), high vibration equipment such as power
simple in design and faster in delivery. tools are used. Speedy Hire initiated a
Product description: We attach great importance to product working group with their supply chain
labelling and guidance information in order to maximise the safety Speedy is also committed to advocating and other stakeholders, including major
awareness of our products. responsible business practice throughout contractors, manufacturers and trade
our supply chain and we are currently in associations to develop training packages
Product safety: Health & Safety is a guiding principle of ours, and the discussions with a range of partners about a to understand and reduce the risk of Hand
Company is committed to being the sector leader in the provision of joint programme to support our supply chain in Arm Vibration Syndrome.”
more responsible business practices, especially Business in the Community Case Study,
Health & Safety guidance to our customers. in terms of environmental performance. North West Corporate Responsibility Index
Ethical advertising: We promote our products in an ethical
At Speedy we also pride ourselves on our Our commitment to ongoing health and safety
and accurate way at all times. responsible marketing and selling of our of our product range underpins all our activity
Consumer rights: All consumer rights are protected and products and we were delighted to receive in the marketplace, and all the Group’s
Interbuild’s Best Marketing Campaign for our marketplace activity adheres to our long-
sufficient management capacity is in place to handle customer “Safety-from-the-Ground-Up” programme. established commitment to honesty and
complaint procedures. However, leading the way on the new Working transparency in all our business activity.
at Height legislation (part of Safety-from-the-
Data protection: We ensure that all legal requirements are Ground-Up) is only part of our drive on
implemented to meet the data protection rights of our improving standards in our industry and we are
customer base. constantly working with suppliers to continually
improve products. Two recent examples include
establishing hire lines of low energy lighting and
products with the lowest noise emissions.
08 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 09
Environmental policy Operating a “duty of care”
for the environment
Overview Minimising, wherever practical, the impacts from the key performance indicators later in
that Speedy Hire brings to the environment is this report, we are already setting targets to
The Group is committed to the continuous improvement of its a key element of our corporate responsibility reduce our energy consumption. A similar
environmental impacts, the implementation of an Environmental and the “duty of care” that the Group brings process is also under way for the Group’s use
Management System (EMS) and the achievement of ISO 14001. to environmental management. We have over of water.
a number of years sought to reduce our
environmental impacts in a variety of ways – Similarly with waste and re-cycling, we are
Key elements listed below and are now looking at the currently negotiating national contracts for the
To comply with all relevant legislation concerned with the protection of ISO 14001 accreditation process as a way of re-cycling of our paper, cardboard and oil, and
human and natural resources. drawing together all the individual strands of hope to see the benefits of this throughout the
this into a central Environmental Management coming 12 months.
Minimisation of the risk to the public at large from any acts or System (EMS).
omissions resulting from its operations. For a number of years now we have been
Current activities to assess and reduce our committed to reducing the CO2 emissions from
To have the necessary control measures in place to protect the natural environmental impacts include: the Speedy vehicle fleet and we are delighted that
environment and conserve resources. the Group has shown a reduction in emissions
– Undertaking an internal review of all our per vehicle for the fifth consecutive year.
Minimising emissions of noise, air pollution and waste products. 300+ sites via an independent consultancy
to identify any sites that may pose The Group is delighted with this performance
To ensure all employees have suitable and sufficient information, environmental risks. Phase two of this work and is always looking at new and innovative
instruction, training and supervision to act with due consideration for is now under way on the top 75 sites in ways to further reduce petrol/diesel usage and
the environment. terms of environmental risk, and although the subsequent CO2 emissions.
our environmental risks are relatively minor
We will require all contractors working on our behalf to meet with an we will now work to further reduce any risks Speedy is also committed to advocating
equal standard of care for the environment. attached to our depot network. responsible environmental practices throughout
our supply chain and the Group is constantly
The assessment of the environmental impact of any new site – In relation to our energy management we have researching the best ways to work with our
recently undertaken a review of the Group’s suppliers on environmental issues.
development. energy usage to establish ways in which we
To liaise with the local authority and other stakeholder groups as can reduce our energy consumption. This
process is still underway but, as you will see
appropriate on major new projects.
To continually monitor the environmental impact of our operations. Period Total Annual Group Per vehicle
annual average fleet:
usage (pence total Usage CO2
(litres) per litre) vehicles (litres) (kg)
2001 4,521,376 76.99 931 4,856 12,773
2002 6,187,384 74.63 1,277 4,845 12,743
2003 6,446,363 77.66 1,371 4,701 12,366
2004 7,041,990 81.76 1,557 4,523 11,895
2005 6,786,697 90.67 1,626 4,174 10,977
10 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 11
Workplace policy Investing in our people
Overview “Our people are the public face of Speedy. Rewarding our people has also always been one
of our key drivers within the business and we are
We recognise our employees to be our most important asset for They represent the Speedy knowledge,
delighted that our bonus system is amongst the
ensuring our business objectives. The “can do” attitude and hard brand and reputation. The “can do”
attitude and hard work of our people best in the country.
work of our people sustains our culture of commitment to customers, sustain our culture of commitment to
one of the fundamental reasons for our success. customers and is at the heart of everything Average bonus paid per employee £
we do.” Annual Report & Accounts 2006 5,000
4,500
Key elements Speedy’s exceptional growth over the last ten 4,000
We aim to: years has all been down to our people and 3,500
Attract and retain the best people. their dynamic “can do” approach has been 3,000
central to the Group’s continued success.
Provide the appropriate training and development for those people To further support the skills and expertise of
2,500
2,000
to help them reach their full potential. our employees, Speedy Survey achieved
Investors in People status in 2004 and following 1,500
Provide a safe and healthy environment by minimising, as far as is their success we are targeting all of our 1,000
reasonably practical, the causes of hazards inherent in the working Equipment divisions to achieve IIP during 2006. 500
environment. The aim is to have the whole Group accredited 0
by 2008. 1 2 3 4 5 6 7 8
Devolve responsibility and authority to allow our people to best
achieve their business objectives. Speedy has also invested heavily in training 1 Speedy Hire 5 Tesco
for all our employees and our recently opened 2 HBOS 6 BA
3 Royal Bank of Scotland 7 Royal Mail
And to provide: Training Academy in Leeds is likely to be 4 John Lewis 8 Post Office
Swift, clear and regular internal communications to ensure that all followed by a number of regional training
Source: Latest available statutory
centres. Our induction course seeks to give accounts/publicly available information
employees feel a part of the business and understand and share all new employees an insight into the values
our Company values. of the Group and also immediately shows the We cannot achieve our future vision for
career progression that is possible and our the Group without a skilled and motivated
Equality of opportunity throughout the Company. commitment to supporting their hard work workforce, and we are committed to developing
and effort through training and development. all our employees to meet all our customers’
needs, increase our profitability and increase
In addition to providing an induction course the bonuses we pay annually!
for all our newly-appointed employees, the
Training Academy will provide bespoke courses
as and when required to ensure our people can
deliver the best service to our customers.
Further to this on specific issues we will open
our training facilities to our customers and
partners to provide relevant training on new
products or procedures relating to our industry.
12 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 13
Community involvement policy Being a “good neighbour”
Overview Our community involvement policy encapsulates to turn the conservation area into wetlands
the Group’s commitment to being a “good over the next few years.
We are committed to being a positive influence within the communities neighbour”, a company that brings a positive
in which we operate. We bring the same principles of honesty, openness impact to the communities in which it operates. “The efforts of the Speedy team were
and integrity to our community involvement as we do to all other exceptional, the fence erected by them on
elements of our business operation. Active community engagement This commitment runs throughout the Group an area of conservation land of high
from our charitable giving, which includes input ecological importance to the North West,
helps us to remain “the local company with national coverage”. from all levels of the organisation from the Plc would have taken a number of weeks to
Board to local depots, to a range of small complete without their support.”
Key elements donations, gifts in kind, and other creative ways Lee Greenhough, Cheshire Wildlife Trust
of supporting our communities. Recent
We acknowledge that our main benefit to the community is brought by examples of this include: – Further to this Speedy has commenced a pilot
the provision of profitable business units in those areas where we are programme on the rehabilitation of ex-
located. We provide a first class business service, and bring employment – Pondicherry, India. Speedy Hire is assisting a offenders with Garth Prison in Lancashire and
team of sixth formers at St Nicholas Catholic Pentonville Prison in London. The programme
and wealth creation to the communities in which we operate. High School in Hartford on a building project offers structured NVQ training on electrical
We also take our broader responsibilities very seriously, both through they are working on in conjunction with tool maintenance, and hopefully a skill to keep
‘Habitat for Humanity’ to rebuild homes in a those leaving prison gainfully employed. The
charitable donations and through creative and innovative local engage- Tsunami hit region of India. Speedy is reduction in re-offending amongst young
ment, to improve the quality of life of those communities local to us. sponsoring 2 students at a cost of £3,000 and people leaving prison into full time
also providing them with safety equipment employment is substantial. The programme is
Central elements of our community involvement include support for and tools to assist them in the project. in its initial stages but we are very hopeful that
construction industry charities, education, sports clubs, the disabled, Speedy can play a small but significant part in
and the rehabilitation of ex-offenders. “We are delighted with the support Speedy the reduction of re-offending.
has brought to the project, their help has
However, we realise that to achieve effective community involvement, been invaluable.” “The partnership between Speedy and
a flexible approach needs to be employed to enable relationships to Don Firkins, Business Development Manager, Garth Prison is an important development
St Nicholas Catholic High School towards helping offenders gain skills that
be tailored to local needs, allowing various areas within the Company will assist them in finding employment
to determine how best to develop their particular community – Cheshire Wildlife Trust. In July 2006, 14 after release, and as a consequence will
engagement. Employees are encouraged to become involved with volunteers from Speedy Hire spent a day on reduce the likelihood of them re-offending.”
appropriate local organisations and initiatives. a fence building project at a Wildlife Trust site Jenny Stewart, Head of Reducing
called Gowy Meadows near Stanlow in Re-offending, Garth Prison
We are also aware of the environmental impacts of our operations Cheshire. The purpose of the day was
on local communities and take our environmental responsibilities twofold: to give something back to the wider The above examples give an insight into the
community and to challenge Speedy range of charitable and community based
very seriously. employees from different parts of the business activities supported by the Group.
We are committed to ongoing open communication with the who hadn’t worked as a team before. Several
hundred metres of fencing was built on the
communities in which we operate and value the community as a day which will help the Trust towards their aim
key stakeholder in our Company.
14 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 15
Awards and recognition
Speedy is forever striving to be the best, to offer October 2005 – Plant Hirer of the Year, November 2005 – Growth Strategy of the Further recognition for Speedy
the best service and the best value. Continuous Contract Journal Year, National Business Awards In addition to these Company awards, there
improvement is a major driving force within the Speedy Hire won the prestigious title of This coveted award made the hat trick of have been some personal awards. John Brown
Company. We were therefore delighted that the Contract Journal Plant Hirer of the year, and awards for Speedy Hire in 2005. The Growth won Hire Person of the Year and also the
effort of all our employees has been recognised was particularly proud to win this award for two Strategy of the Year Award is designed to Northern Entrepreneur of the Year. Neil
by an impressive array of awards and an reasons. Firstly, Contract Journal is the industry’s recognise the organisation that can best O’Brien won Insider Magazine’s 42 under 42,
unrivalled reputation in the marketplace during leading publication, and secondly – and more demonstrate an organic growth strategy that North West leading Big Business Award.
2005. importantly – the winners of these awards are has achieved outstanding levels of sales, Finally the Group also won the Best Marketing
chosen by the most important people of all, profit and market share improvement. Campaign of the Year for Safety-from-the
The most satisfying aspect of this recognition our customers. -Ground-Up at the Interbuild Construction
is that it comes from all of our stakeholders Speedy operates a two-pronged organic growth Marketing Awards.
including our peers, customers, employees and strategy. Speedy’s mature depots continue to
the City. Graham Neave take market share through a number of All these awards represent a great team effort
Health & Safety innovative, customer-driven strategies and from the whole Group.
April 2005 – Hire Company of the Year, Hire From driver to improved cross-selling. Secondly, this strategy
Association of Europe Group Safety is backed up by a consistent new depot opening
Speedy Hire was named Hire Company of the Manager, Speedy programme and a number of complementary
Lisa Blake
Year by the Hire Association of Europe for an has enabled me Sales
acquisitions. Annual sales revenue over the last
to fulfil my career It’s hard to get
unprecedented third consecutive year. The two years has grown by 21% and 23%
ambitions, people not working
award attracts entries from across the UK and respectively. for Speedy to
supporting me
European equipment industry and companies all the way understand how
have to demonstrate how they meet a number “Winning this award was especially determined, loyal
of demanding criteria. This includes a consistent pleasing because it was in competition and committed we
record of delivery, a high standard of service, with the whole of UK business, and the are to each other
and clear systems and procedures relating to Dawn Cleveland selection panel was from a broad as a team
safety, health and quality. Administration spectrum of industry, professional advisors
Speedy is a great and academics.” Steve Corcoran
The Hire Association of Europe also assesses on company to work
customer endorsements, service commitment for. From “Speedy Hire is to be congratulated in Stephen Carey
policies and contracts, along with policies Boardroom level winning one of the UK’s most esteemed Depot Manager
covering safety, out of hours and longer hours down, everyone is Speedy has
business accolades. It is a fantastic
of operation, problem solving and employee treated with allowed me to fulfil
respect! achievement to be successful through
empowerment. my potential with
such a rigorous and challenging judging
process.” Adrian Tripp, Chief Executive of the my depot by
“This is recognition of all the hard work increasing our
National Business Awards
and effort of our employees over the last customer
12 months, awarded by our peers in the satisfaction
industry, it is a true reflection of the quality
and standards of service our employees
provide.” Steve Corcoran
16 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 17
Awards and recognition continued The story so far
External recognition Awareness of hire companies In May 2005 we made our first submission into This formed the baseline for the Group’s
The perception of our brand is of the highest the CR Index in the North West Regional Index. approach to activity in the Marketplace,
importance to us. In October 2005 we Speedy Hire 78% 95% Primarily using the Index as a gap analysis tool Environment, Workplace and Community.
commissioned a comprehensive independent HSS for our future CSR plans we were delighted to To facilitate the process within Speedy we
customer survey entitled “Understanding the Hewden Stuart finish 4th in the region. formed a CSR Working Group, which meets
Speedy Hire Brand”. It highlighted key aspects Ashtead/A Plant on a bi-monthly basis to assess progress and
of customers’ awareness and perception of the Lifting Gear Hire Company & sector Position act as a focal point for new ideas. The Working
Speedy Hire brand. Brandon Hire Styles & Wood 1 Group represents a wide range of stakeholders
GAP Group (Construction & Building Material) within the Company from Plc Board level to
It is encouraging to see that whilst we are the Elliots RWE Nukem 2 Health & Safety practitioners. It also covers a
most widely recognised hire company we are VP (Support Services) number of disciplines including sales, marketing,
also associated with values such as customer British Transport Police (NW region) 3 finance, Health & Safety, training and
Aggreko
focus, knowledge and trust. (Government) administrative functions. This is to help ensure
LCH
our approach to CSR becomes part of Group-
These findings reflect a strong performance so Energyst Speedy Hire 4 wide activity.
far and represent a solid foundation on which to Wernick (Support Services)
improve. Ravenstock MSG McVities Holdings (Carlisle) =5 To support this process, our commitment to
Rossendale (Food Producers & Processors) CSR features on our website and intranet, where
NUS Services =5 we also operate a Frequently Asked Questions
0% 20 40 60 80 100 (General Retailers) section, and a format for employee feedback.
% Unprompted % Prompted Everton Football in the Community 7
Word association
Source: B2B international
(Leisure & Hotels) Speedy Hire then put together a structured
Which of the following descriptions Sustainability North West 8 approach to improving our CSR performance
do you think best fits Speedy Hire? which was submitted into the National Index in
(Support Services)
North West Regional Assembly =9 September 2005 and we were very pleased to
Knowledgeable see our score increase substantially by 14%
(Government)
Professional
Impact Development Training Group =9 from 47 to 61, providing an excellent basis for
Large product portfolio (Support Services) entering the Top 100 by 2008.
Trustworthy
Flexible Source: Business in the Community
Customer focussed
Innovative
A world class leader
Expensive
Mundane
Aggressive
0% 10 20 30 40 50 60 70 80 90 100
Source: B2B International % of respondents Yes No
18 Speedy Hire Plc Corporate Social Responsibility Report 2006 Speedy Hire Plc Corporate Social Responsibility Report 2006 19
Key performance indicators Speedy core values
Customer first
One Speedy
Reward success
Keep it simple, do it well
The key issues relating to corporate responsibility as identified by a
continuous review process within the Group.
Marketplace
Customer retention To achieve 80% customer retention
Customer training To deliver 5,000 training days to our customer base to enhance the
knowledge and safety awareness of our product range
Advocating CSR To actively support CSR in the supply chain through training
courses (minimum of four)
Environment
Energy To reduce energy consumption by 2% (KWH per person)
New depot opening To open a minimum of 90% of new depots on brownfield sites
Waste To recycle a minimum of 10% of our total waste
Vehicle emissions CO2 To reduce emissions by 2% per vehicle
Workplace
Investment in training To deliver a minimum of 5,600 training days to our employees to
enhance and develop their skills
Health & Safety To conduct a Health & Safety audit at all our depots (314) to maintain
our commitment on H&S
Health & Safety To achieve continual improvement in our accident lost time
frequency rates
Staff retention To retain a minimum of 75% of experienced employees
(12 months+ service)
Community
Community investment To invest a minimum of £100,000 in our communities
Rehabilitation agenda To increase the programme to a further two prisons to a total of four
Rehabilitation agenda To increase offenders in training by 100% to 120
All KPIs relate to the financial year 2006/07 with the exception of CO2 emissions which relate to the
calendar year.
Once accurate baseline information is established for water usage, a reduction in consumption will
form part of our future KPIs.
Merchant in collaboration with Ammunition
Copy by Collins McHugh Ltd, CSR consultants
Printed by Jones & Palmer Limited
This document has been produced on coated paper using 50%
recovered fibre and 50% chlorine free pulp.
20 Speedy Hire Plc Corporate Social Responsibility Report 2006 Registered Number 927680 The mill has been awarded international standard ISO 14001.
Have your say
Please tell us
what you think
we do well
and what we
can do better
To get in touch:
Email:
admin@speedyhire.plc.uk
Write to:
Mike McGrath
Speedy Hire Plc
Chase House
16 The Parks
Newton-le-Willows
Merseyside WA12 0JQ
Telephone:
01942 720000
www.speedyhire.plc.uk
