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L. MICHAEL HEATH, JR 1719-D BIRCH TRAIL CIRCLE ●CHESAPEAKE●VA ●23320 704.791.9491 L.MI CHAEL.HEATH@GMAI L.COM OBJECTIVE To utilize my technical, creative, and interpersonal skills to increase the profitability of the right organization while maintaining professional and personal growth. CURRENT STATUS Available for travel and immediate placement. QUALIFICATIONS 15+ years experience in Network Support and Monitoring CompTIA A+ Certified since 2000 Proficient in Windows/NT and Linux/Unix operating systems and Servers like Apache and MS-IIS, Exchange and MS-SQL. Thorough knowledge of the TCP/IP/SNMP/MPLS and other networking/monitoring protocols. Supported Cisco, Alcatel-Lucent, Juniper, NetScreen, Ericsson, Nortel, Huawei, ADVA Optical, 3Com, F5 (including BIG-IP), CheckPoint, Arris, SonicWALL, Fortinet and others. Desktop Software and Hardware support (including Operating Systems, Microsoft Office, Microsoft Outlook and SquirrelMail etc.) Support for standard network technologies and services including IP/MPLS, Carrier Ethernet, IP-VPN, ATM, frame relay, T1, T3, OC3, OC12, OC48 and OC192, mobile data(MMS, CDMA, GSM, Global) CMTS, DSL and WiFi. Proficient working knowledge of NetQos, InfoVista, Netscout, What'sUpGold, ManageEngine, OpenView, Solarwinds and others. Anayzing network traffic for guaranteed up-time, SNMP monitoring of hardware, QOS were all part of my job description with several employers. Experienced with virtual environments and cloud computing as well as applications/appliances that create and enhance them like Citrix XenServer and XenApp, VMWare ESXi and vSphere, VirtualPC and others. Solid background in web/graphic development knowledge of Dreamweaver, Flash, ActionScript 2.0 and 3.0 PHP, HTML and Photoshop. I have made formal presentations to managers, decision makers, and users to inform them of program plans, instructions, schedules and training. I am available to travel and have a current US Passport. EDUCATION 1979-1983 Northwest Cabarrus High School Concord, NC 1985-1987 Western Carolina University Cullowhee, NC Communications/English College Radio Morning Personality 1989 - 1992 Rowan Cabarrus Community College Salisbury, NC Business Computer Programming Secretary /Treasurer Student Body 2011 - 2012 DeVry University Chesapeake, VA Network Systems Administration PROFESSIONAL EXPERIENCE 2008 - 2010 MichaelHeathConsulting.com Web Owner and Administrator/Senior Webmaster Personal IT consultant and professional website developer. Internet domain name and website hosting server sales with over 4000 customers. Personally developed this site with a payment gateway and multiple database and search engines. MHC has served as my primary source of income since June 2008. Optimized web performance and functionality with products like F5WebAccelerator, Citrix/Netscaler, NetQos, InfoVista and other performance monitoring and enhancing applications. 2003 - 2008 BiCOM, Inc. Charlotte, NC Senior Network Administrator/Senior Webmaster Responsible for secure transmission of data for imaging statements for over 1400 Banks and Credit Unions, a host of state and municipal governments, and many fortune 1000 companies. Maintained and developed new technologies, processes and procedures. Personally responsible for managing 10 to 15 websites at any time. Developed and implemented BiCOM’s Electronic Bill Presentment and Payment web based solution, which included a customer console and profile management module along with a administrative console for CSRs. Utilized several network monitoring and QOS tools to maintain uptime. Served as technical advisor and consultant in matters pertaining to the goals and concepts to support the corporate mission. 2001 - 2003 Heritage EnCon Group, Inc. Charlotte, NC IT Manager (Full-Time) Personally responsible for all connectivity, maintenance, and purchasing of all Computer technology for this $60,000,000 parent company with over 400 employees. Responsibilities included establishing new 256k point to point frame relay connections from remote locations as far south as Miami and as far north as Atlantic City. Configured all routers, CSU-DSU, switches, hubs, servers and desktops and printers. Maintained all racks and physical wiring. Created software with Microsoft Access migrating General Ledgers between accounting packages (Timberline and MAS90). Established secure remote connectivity via VPN with Triple DES encryption and a Citrix and Windows Terminal Server portal. 2002 – 2003 Grasshopper Communications, Inc. Charlotte, NC Chief Operating Officer, Executive VP (Part-Time) Oversaw all operations for 8 wireless cellular phone retail locations scattered throughout North Carolina. Information Technology Professional since 1992. Extensive background in sales, data and Internet connectivity, firewalls, servers, and creative web programming and design, marketing, e-Commerce, business and project management and advanced windows programming. 1999 - 2000 CT Communications., Inc. Concord, NC Network/Security Specialist 1 of 4 high level IT Team Members helping oversee the monitoring, support, and security of an extensive 800+ node NT Network. Projects included the design of a web based terminal services remote access server and the internal migration to a new firewall. Also rewired CAT5 connectivity to multiple hardware racks, connecting hundreds of desktops to the network, without any downtime. Participated in the Y2K Prep needed to bring CTC to 2000. Discovered and plugged potential security risks in connectivity between LAN and WAN. Worked in the Telecommunications and Information Systems Directorate in the home office in Concord, North Carolina. My purpose was to support the Information Technology Department providing assurance and quality of service. I assisted in the protection of Information systems and stored information, storage facilities, processing, or transit from unauthorized access or modification; the denial of service to unauthorized users; and the service provision to authorized users. My responsibility was to provide those measures necessary to detect, document, and counter threats to this goal. I am familiar with NetQos, InfoVista, Netscout, What'sUpGold, VMWare, ManageEngine, OpenView, Solarwinds and others. Anayzing network traffic for guaranteed up-time, SNMP monitoring of hardware, QOS and bandwith modeling were all part of my job description. I also evaluated new technology and devices and assessed the security features and configuration requirements and made recommendations for new policies and procedures or changes to existing policies and procedures. 1997 - 1999 Heritage EnCon Group, Inc. Charlotte, NC Information Systems Specialist Migrated Network, Equipment, and Software from AS-400 (Mainframe) Environment to NT (Intel Server) based network. . Designed and maintained Websites for multiple companies. Designed and maintained Corporate Intranet Site. Responsible for access control and application control security. 1995 - 1997 Internet of Concord, Inc. Concord, NC Senior Project Manager /Chief Engineer/Webmaster Created this Secure Internet Service from ground up. Engineered, Designed, and Marketed this Company until, with 6000 customers, it became the fastest growing Internet Service Provider in Cabarrus County North Carolina. Managed this entire project through the sequential development process, Conception, Initiation, Analysis, Design, Construction, Testing and Maintenance. CT Communications, Inc. purchased IOC in 1999. COMMUNITY ACTIVITIES 30yr. Studio Musician, Charlotte, NC President/Founder 1994-1995 Cabarrus County Computer Club Founding Member of the Carolina IT Professional Group VOLUNTEER EXPERIENCE Proud Sponsor Cabarrus Youth Soccer League Proud Coach Cabarrus Youth Basketball League Missionary to Caracas, Venezuela Missionary to Brussels, Belgium Missionary to Amsterdam, Holland Missionary to Paris, France Missionary to New Orleans, Louisiana BUSINESS REFERENCES Michael Warren Computer Specialist Piedmont Behavioral Health - Concord, NC 980-621-5667 Ron Stewart CFO Heritage EnCon Group - Charlotte, NC 704-588-1366 Dean Thomas President BiCOM Incorporated - Charlotte, NC 704-599-1100 PERSONAL REFERENCES Personal references available upon request.
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