L. MICHAEL HEATH, JR
1719-D BIRCH TRAIL CIRCLE ●CHESAPEAKE●VA ●23320
L.MI CHAEL.HEATH@GMAI L.COM
To utilize my technical, creative, and interpersonal skills to
increase the profitability of the right organization while
maintaining professional and personal growth.
Available for travel and immediate placement.
15+ years experience in Network Support and Monitoring
CompTIA A+ Certified since 2000
Proficient in Windows/NT and Linux/Unix operating
systems and Servers like Apache and MS-IIS, Exchange
Thorough knowledge of the TCP/IP/SNMP/MPLS and other
Supported Cisco, Alcatel-Lucent, Juniper, NetScreen,
Ericsson, Nortel, Huawei, ADVA Optical, 3Com, F5
(including BIG-IP), CheckPoint, Arris, SonicWALL, Fortinet
Desktop Software and Hardware support (including
Operating Systems, Microsoft Office, Microsoft Outlook
and SquirrelMail etc.)
Support for standard network technologies and services
including IP/MPLS, Carrier Ethernet, IP-VPN, ATM, frame
relay, T1, T3, OC3, OC12, OC48 and OC192, mobile
data(MMS, CDMA, GSM, Global) CMTS, DSL and WiFi.
Proficient working knowledge of NetQos, InfoVista,
Netscout, What'sUpGold, ManageEngine, OpenView,
Solarwinds and others. Anayzing network traffic for
guaranteed up-time, SNMP monitoring of hardware, QOS
were all part of my job description with several employers.
Experienced with virtual environments and cloud
computing as well as applications/appliances that create
and enhance them like Citrix XenServer and XenApp,
VMWare ESXi and vSphere, VirtualPC and others.
Solid background in web/graphic development knowledge
of Dreamweaver, Flash, ActionScript 2.0 and 3.0 PHP,
HTML and Photoshop.
I have made formal presentations to managers, decision
makers, and users to inform them of program plans,
instructions, schedules and training.
I am available to travel and have a current US Passport.
1979-1983 Northwest Cabarrus High School
1985-1987 Western Carolina University
College Radio Morning Personality
1989 - 1992 Rowan Cabarrus Community College
Business Computer Programming
Secretary /Treasurer Student Body
2011 - 2012 DeVry University
Network Systems Administration
2008 - 2010 MichaelHeathConsulting.com Web
Owner and Administrator/Senior Webmaster
Personal IT consultant and professional website
developer. Internet domain name and website hosting
server sales with over 4000 customers. Personally
developed this site with a payment gateway and
multiple database and search engines. MHC has
served as my primary source of income since June
2008. Optimized web performance and functionality
with products like F5WebAccelerator, Citrix/Netscaler,
NetQos, InfoVista and other performance monitoring
and enhancing applications.
2003 - 2008 BiCOM, Inc. Charlotte, NC
Senior Network Administrator/Senior Webmaster
Responsible for secure transmission of data for
imaging statements for over 1400 Banks and Credit
Unions, a host of state and municipal governments,
and many fortune 1000 companies. Maintained and
developed new technologies, processes and
procedures. Personally responsible for managing 10
to 15 websites at any time. Developed and
implemented BiCOM’s Electronic Bill Presentment and
Payment web based solution, which included a
customer console and profile management module
along with a administrative console for CSRs. Utilized
several network monitoring and QOS tools to
maintain uptime. Served as technical advisor and
consultant in matters pertaining to the goals and
concepts to support the corporate mission.
2001 - 2003 Heritage EnCon Group, Inc. Charlotte, NC
IT Manager (Full-Time)
Personally responsible for all connectivity,
maintenance, and purchasing of all Computer
technology for this $60,000,000 parent company with
over 400 employees. Responsibilities included
establishing new 256k point to point frame relay
connections from remote locations as far south as
Miami and as far north as Atlantic City. Configured all
routers, CSU-DSU, switches, hubs, servers and
desktops and printers. Maintained all racks and
physical wiring. Created software with Microsoft
Access migrating General Ledgers between
accounting packages (Timberline and MAS90).
Established secure remote connectivity via VPN with
Triple DES encryption and a Citrix and Windows
Terminal Server portal.
2002 – 2003 Grasshopper Communications, Inc. Charlotte, NC
Chief Operating Officer, Executive VP (Part-Time)
Oversaw all operations for 8 wireless cellular phone
retail locations scattered throughout North Carolina.
Information Technology Professional since 1992.
Extensive background in sales, data and Internet
connectivity, firewalls, servers, and creative web
programming and design, marketing, e-Commerce,
business and project management and advanced
1999 - 2000 CT Communications., Inc. Concord, NC
1 of 4 high level IT Team Members helping oversee
the monitoring, support, and security of an extensive
800+ node NT Network. Projects included the design
of a web based terminal services remote access
server and the internal migration to a new firewall.
Also rewired CAT5 connectivity to multiple hardware
racks, connecting hundreds of desktops to the
network, without any downtime. Participated in the
Y2K Prep needed to bring CTC to 2000. Discovered
and plugged potential security risks in connectivity
between LAN and WAN. Worked in the
Telecommunications and Information Systems
Directorate in the home office in Concord, North
My purpose was to support the Information
Technology Department providing assurance and
quality of service. I assisted in the protection of
Information systems and stored information, storage
facilities, processing, or transit from unauthorized
access or modification; the denial of service to
unauthorized users; and the service provision to
authorized users. My responsibility was to provide
those measures necessary to detect, document, and
counter threats to this goal. I am familiar with
NetQos, InfoVista, Netscout, What'sUpGold, VMWare,
ManageEngine, OpenView, Solarwinds and others.
Anayzing network traffic for guaranteed up-time,
SNMP monitoring of hardware, QOS and bandwith
modeling were all part of my job description. I also
evaluated new technology and devices and assessed
the security features and configuration requirements
and made recommendations for new policies and
procedures or changes to existing policies and
1997 - 1999 Heritage EnCon Group, Inc. Charlotte, NC
Information Systems Specialist
Migrated Network, Equipment, and Software from
AS-400 (Mainframe) Environment to NT (Intel
Server) based network. . Designed and
maintained Websites for multiple companies.
Designed and maintained Corporate Intranet Site.
Responsible for access control and application
1995 - 1997 Internet of Concord, Inc. Concord, NC
Senior Project Manager /Chief Engineer/Webmaster
Created this Secure Internet Service from ground
up. Engineered, Designed, and Marketed this
Company until, with 6000 customers, it became
the fastest growing Internet Service Provider in
Cabarrus County North Carolina.
Managed this entire project through the sequential
development process, Conception, Initiation,
Analysis, Design, Construction, Testing and
CT Communications, Inc. purchased IOC in 1999.
30yr. Studio Musician, Charlotte, NC
President/Founder 1994-1995 Cabarrus County Computer Club
Founding Member of the Carolina IT Professional Group
Proud Sponsor Cabarrus Youth Soccer League
Proud Coach Cabarrus Youth Basketball League
Missionary to Caracas, Venezuela
Missionary to Brussels, Belgium
Missionary to Amsterdam, Holland
Missionary to Paris, France
Missionary to New Orleans, Louisiana
Michael Warren Computer Specialist
Piedmont Behavioral Health - Concord, NC 980-621-5667
Ron Stewart CFO
Heritage EnCon Group - Charlotte, NC 704-588-1366
Dean Thomas President
BiCOM Incorporated - Charlotte, NC 704-599-1100
Personal references available upon request.