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Dell Supplier Portal - Supplier Guide

VIEWS: 61 PAGES: 18

									Dell Supplier Portal
Supplier Guide
Dell Supplier Portal - Supplier Guide                                                                                               Version: 0.2
Dell Inc.



1 Table of Contents
1      Table of Contents..................................................................................................................... 1
2      Introduction ............................................................................................................................ 2
    2.1     About Dell ....................................................................................................................... 2
    2.2     About Dell Supplier Portal ................................................................................................. 2
    2.3     About Dell General Procurement ........................................................................................ 2
    2.4     Getting More Information.................................................................................................. 2
    2.5     Minimum System Requirements......................................................................................... 3
    2.6     Getting Help with Dell Supplier Portal................................................................................. 3
3      Logging in to Dell Supplier Portal............................................................................................... 4
    3.1     Password Requirements.................................................................................................... 4
    3.2     Retrieving Forgotten Password .......................................................................................... 5
    3.3     Session Timeout............................................................................................................... 5
    3.4     Log Out and FAQ ............................................................................................................. 5
    3.5     Changing Dell Supplier Portal Password.............................................................................. 6
4      How to Register your Supplier Profile ......................................................................................... 7
    4.1     About Your Supplier Profile ............................................................................................... 7
    4.2     Creating a New Supplier Profile ......................................................................................... 7
       4.2.1 How to Navigate in your Supplier Profile......................................................................... 7
       4.2.2 Dell Commodities Explained........................................................................................... 8
       4.2.3 How to Add Contacts to Your Supplier Profile.................................................................. 9
       4.2.4 How to Save your Supplier Profile .................................................................................. 9
       4.2.5 Supplier Profile Fields Explained................................................................................... 10
    4.3     Creating Multiple Supplier Profiles .................................................................................... 11
    4.4     Updating Existing Supplier Profile..................................................................................... 11
    4.5     Updating Your Email Address .......................................................................................... 11
5      Accepting Contracts................................................................................................................ 12
    5.1     How to Accept Contracts................................................................................................. 12
    5.2     Rejecting Contracts ........................................................................................................ 14
6      Summary .............................................................................................................................. 15
    6.1     FAQ .............................................................................................................................. 15




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Dell Supplier Portal - Supplier Guide                                                            Version: 0.2
Dell Inc.



2 Introduction
2.1 About Dell

Dell Inc. is a trusted and diversified information-technology provider and supplier, and sells a
comprehensive portfolio of products and services directly to customers worldwide. Dell's climb to market
leadership is the result of a persistent focus on delivering the best possible customer experience by
directly selling standards-based computing products and services.
Dell was founded in 1984 by Michael Dell, the longest-tenured executive to lead a company in the
computer industry. The company is based on a simple concept: by selling computer systems directly to
customers, Dell could best understand their needs and efficiently provide the most effective computing
solutions to meet those needs. This direct business model eliminates retailers that add unnecessary time
and cost, or can diminish Dell's understanding of customer expectations. The direct model allows the
company to build every system to order and offer customers powerful, richly-configured systems at
competitive prices. Dell also introduces the latest relevant technology much more quickly than companies
with slow-moving, indirect distribution channels, turning over inventory every four days on average.
2.2 About Dell Supplier Portal

The Dell Supplier Portal is a gateway to Dell Non-Production Procurement (General Procurement),
Accounts Payable and Contract operations. Current and prospective suppliers of goods and services are
given the chance to establish contact with Dell. Suppliers should maintain and update their own company
profile and contact information on the portal using the online forms. Data captured for a Supplier profile
includes a company's complete name including its legal form, D-U-N-S® number, telephone or fax
numbers and web and e-mail addresses.
For potential suppliers, the Dell General Procurement team will complete an internal review and approval
process and may later invite the qualified suppliers to participate in an RFI, RFP, etc. If a supplier is
chosen to supply Dell, the Portal can be used to electronically sign contracts.
2.3 About Dell General Procurement

Dell General Procurement (GP) is a global team responsible for professional sourcing of non-production
goods and services such as External IT Services, Financial Services, Facilities equipment, Marketing
services and Third party Software and Peripherals, etc. The GP team completes internal reviews and
approval procedures for suitable potential suppliers. Registration does not guarantee business with Dell,
but it shows your interest in doing business with Dell. Because we receive a great number of
registrations, you will not be contacted unless we identify a potential business opportunity.
2.4 Getting More Information

If you have further questions please review Frequently Asked Questions (FAQ) on the Dell Supplier Portal.

Dell Supplier Portal website            https://dellsupplierportal.dell.com/supplierportal/

Dell Website                            http://www.dell.com




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Dell Supplier Portal - Supplier Guide                                                                         Version: 0.2
Dell Inc.


2.5 Minimum System Requirements

Before registering on the Del Supplier Portal, make sure your system meets the minimum requirements
described in the following table.

System Component                                             Requirement

Internet connection                                          Your connection speed determines your access
                                                             speed.

System                                                       Windows NT 4.x, 2000, XP, Vista;

Web browser                                                  IE 6 or higher,
                                                             Netscape 7.1 or higher,
                                                             Firefox 1.5;
                                                             JavaScript enabled; Pop-up enabled

Electronic document reader                                   Adobe Acrobat Reader,
                                                             Adobe PDF add-on enabled in IE7


To enable JavaScript in Internet Explorer:
1 From the Tools menu, choose Internet Options, and then click the Security tab.
2 Click the Internet icon, and then click Custom Level.
3 Scroll down to Scripting,
4 Set Active Scripting to Enable.


To enable Adobe PDF in Internet Explorer 7:
1. Click on the Tools menu, choose the Manage Add-ons choice.
2. Click on Enable or Disable Add-ons....
3. In “Show” menu change to option “Add-ons that have been used by Internet Explorer.”
4. Find "Adobe PDF" in the list and check that in settings it is ENABLED.


2.6 Getting Help with Dell Supplier Portal

If you have generic questions about Dell Supplier Portal, Dell, Dell General Procurement please send your
question to the following mailbox:
    If you are a supplier located in the Americas:
             GP_Supplier_Onboarding@dell.com
    If you are a supplier located in Asia, Pacific, Japan, Australia:
             APJ_GP_Ops@dell.com
    If you are located in Europe, Middle East, Africa (EMEA) please contact your business contact in Dell.


If you have a technical issue with Dell Supplier Portal and IT related questions (example: unable to
access Portal, unable to login, unable to create Supplier Profile, unable to accept contracts) please
contact Global_WWP_Ariba@Dell.com




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Dell Supplier Portal - Supplier Guide                                                             Version: 0.2
Dell Inc.



3 Logging in to Dell Supplier Portal
When Dell invites you to become a potential supplier, you will need to register your personal user
account. If you haven’t already registered, please proceed to the "Create a new account" page and
complete your user registration by filing in your email address, password and security question.
After completing this step you will receive a welcome message email to confirm your email address. This
message contains a link to the account activation page. Please make sure that the activation link is not
broken apart on multiple lines by your email program. If this happens then please copy the entire link
excluding the line breaks and paste it into the browser's address bar.
After your account activation has completed you will be redirected to Dell Supplier Portal login screen.
Now you can login with your email and password.

Step 1                                                 Step 2




Step 3                                                 Step 4




3.1 Password Requirements

Your password must be at least 7 characters long and must contain at least 1 special non-alphanumeric
character (for example: !@#$%^&*)




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Dell Supplier Portal - Supplier Guide                                                           Version: 0.2
Dell Inc.


3.2 Retrieving Forgotten Password

If you forget your password you can recover it with the "Forgot your password?" feature. Click the
“Forgot your Password?” link and provide your email address and answer the security question. You will
receive an email containing randomly generated password. After logging in, please change your password
as soon as possible.

Step 1                                                     Step 2




Step 3                                                     Step 4




3.3 Session Timeout

Dell Supplier Portal is configured to terminate sessions which have been inactive for 60 minutes. Your
account will be automatically logged out and all unsaved data will be lost. You will be presented with the
login screen. Please make sure you save all your changes before closing your internet browser window or
leaving the Dell Supplier Portal unattended for a longer period of time.


3.4 Log Out and FAQ

To stop working with Dell Supplier Portal please use the
“Log Out” link located in top right action bar. If you
have any questions, please click on the FAQ link to read
the Frequently Asked Questions and Answers.




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Dell Supplier Portal - Supplier Guide                                                         Version: 0.2
Dell Inc.


3.5 Changing Dell Supplier Portal Password

If you wish to change your Dell Supplier Portal password, please login with your current password and
click on the “Change Password” link.
Fill out the form on the “Change Password” page. Enter your current password and new password (twice
for verification). Then click on Change Password button. When you create your new password, please be
sure it meets the password requirements as described in chapter 3.1 Password Requirements.

Step 1                                               Step 2




Step 3




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Dell Supplier Portal - Supplier Guide                                                            Version: 0.2
Dell Inc.



4 How to Register your Supplier Profile
4.1 About Your Supplier Profile

After completing the registration of your email and password please proceed to create a Supplier Profile
for your company. Data captured for a Supplier profile includes a company's complete name including its
legal form, D-U-N-S® number, telephone or fax numbers, web site and e-mail addresses, contact names
and other pieces of information about your company which are required by Dell.
You should maintain and update your own company profile and contact information on the portal using
online forms. Dell will use your data in our internal processes. There are a few reasons why you need to
keep your data always up to date. For example, Dell’s Accounts Payables team might need to contact
your Accounts Receivable (AR) in case of invoice discrepancies. The purchasing team might need to
contact you before issuing a purchase order. The procurement team can invite your company to
participate in sourcing events when new business opportunities arise.
4.2 Creating a New Supplier Profile

Please login to the Dell Supplier Portal with your username and password as was described in chapter 3.
Logging in to Dell Supplier Portal. After login you will have the option to create a new supplier profile.




4.2.1 How to Navigate in your Supplier Profile
Your Supplier Profile is broken down on multiple pages. Each page covers a particular area of
information. You can navigate between pages using the Navigation Panel on the left or using the
“Previous” and “Next” buttons on bottom of the screen. Required fields are marked with a red asterisk (*)




Please navigate through the pages of your Supplier Profile and complete all required and optional fields if
applicable. Please try to complete all information as accurately as possible. Remember you are presenting


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Dell Supplier Portal - Supplier Guide                                                                       Version: 0.2
Dell Inc.


your products and services to Dell, General Procurement employees, and purchasing staff who have a
specific need.


4.2.2 Dell Commodities Explained
Dell is using a coding system to classify both products and services to identify what a supplier is capable
providing to Dell by country. The Dell coding system is derived from UNSPCS standard and consists of 19
categories. Each category has detailed commodities, which describe in details what your company can
provide.
    Bulk Packaging – supplies of packaging materials for factories to package, label and protect Dell products
    Call Center – Outsourced call center providers who provide Sales services, Tech Support services and Customer
               support services via phone or online.
    Consulting, Management, Legal, Administrative Services – administrative and legal services for Dell, Lawyers and
               Lawyer Agencies, Clerical and Document destruction services, Consultants and IT Project manager for
               Dell INTERNAL USE only. If services are for Dell Customer then Dell External services category should be
               used
    Dell External Services – IT services for Dell CUSTOMERS.
               Infrastructure Consultancy Services (ICS) - offers Consultants or Solution Architects in the area of
               Systems Management, Messaging, Databases, Virtualization or Storage consultants
               Customer Training & Education Services –offer training or seminar for Dell customer
               Enterprise Deployment - Hardware installations without consultancy, Server, Tape, Storage installations
               DMS - Deployment Client - Desktop & Notebook –offers desktop or notebook installations without
               consultancy
               DMS - Asset Management - Managing all customers equipment
               DMS - Managed Client - Managing customer client equipment ( PC / Notebook )
               DMS - Managed Print - Managing customer printers
               DMS - Technical support or help desk services
               DMS - Deployment Client - Desktop & Notebook with Project Management - Deployment of PC and/or
               Notebook, Client roll out, Unpacking
               DMS - Deployment Peripherals Deployment of printers, network components (wireless)
               DMS - Asset Recovery and Disposal - Take back, disposal, removal, destruction
    Electronic Components – electronics suppliers, design and development of printed circuits and integrated circuits
    Engineering and Research Services – research and development, engineering and testing of electronics
    Facilities – goods or services provider related to Dell building maintenance, utilities (power; gas), cleaning,
               recycling, furniture, and cafeteria.
    Financial and Insurance Services – Auditors, Accountants, Banks, Credit check and Insurance companies, fleet
               management.
    Human Resources - car lease, trainings and coaching for Dell employees, recruitment new candidates, temporary
               personnel, services related to relocation of Dell employees.
    IT Hardware & Telecom – Telecom providers, mobile phone operators, leased lines, hardware equipment for Dell
               internal use (not for Dell customers), website hosting, data storage & storage maintenance, telephone
               and network equipment
    Logistics – transport companies (Land, Air, Ship), freight services, package delivery, hubs
    Marcom – Marketing and communication, marketing agencies, broadcasting and media agencies, direct
               marketing companies, online marketing companies, PR, conference producers, promotional goods.
    Office Equipment and Supplies - Office supplies
    Print – creating, printing, fulfillment and postage of marketing materials and catalogues.
    S&P – Software and Peripherals merged with Dell products for Dell CUSTOMERS
    Software – Software products for Dell internal use.
    Travel & Entertainment – travel agencies, chartered flights, hotels, car rental companies or conference centers.




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Dell Supplier Portal - Supplier Guide                                                              Version: 0.2
Dell Inc.


4.2.3 How to Add Contacts to Your Supplier Profile
Probably the most important section of your Supplier Profile is Contacts. One Supplier Profile can have
multiple user accounts associated to it, but new users will only be associated with the Supplier Profile if
they are listed in the company
contacts by an existing user. Please
provide the contact information for
all users who should have access to
your company account. If someone
from your company who is not
already listed as a contact attempts
to create an account, they will be
asked to create a new Supplier
Profile, which can be duplicative.
Every user associated with your
Supplier Profile has the rights to see
and edit your company profile.


4.2.4 How to Save your Supplier Profile
After completing all required and optional fields please proceed to the “Summary and Save” page. Your
company information will be validated and saved here. If required fields are missing you will see it here
and you can go back and correct the errors.
When everything is correct, you will see the message “All data entries are correct, please press the 'Save'
button to save your data”. Now click the “Save” button to Save you Supplier Profile.




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Dell Supplier Portal - Supplier Guide                                                                      Version: 0.2
Dell Inc.


4.2.5 Supplier Profile Fields Explained
This chapter describes fields which you can populate about your company in your Supplier Profile.
    Supplier Name – Name of your company as registered with regulatory authority in your country.
    Description – You can type short description of your company, what is your major focus area.
    Legal Structure - legal structure of a company which determines personal liability of the owners
    Public Company – your company offer its securities (stock, options) for sale to general public
    Year Established – year when your company was founded
    Number of Employees - number of employees for all locations of the business
    Dell Customer Number - Your customer number with Dell (if you are a Dell customer)
    Commodities & Capabilities – Dell coding system to classify products and services which your company sells.
    Region –region where your company can sell products and services. It can be a single country, multiple
                countries or a whole geographical region.
    Percent Outsourced - how many own employees vs. sub-contractors is your company using
    DUNS Details - The Dun & Bradstreet Corporation (D&B) provides Dell with credit information on suppliers. D&B
              is best known for its D-U-N-S numbers assigned to over 100 million global companies. This is a
              REQUIRED field for suppliers based in USA.
    Alternate Supplier Name - alternate name which your firm is using (as reported by D&B)
    Formally Known As Name - name under which your company was known in past (as reported by D&B)
    DUNS Number - Number assigned and maintained by D&B to identify your company
    Parent Business Name – Name of company that owns more than 50 percent of your company
    Parent DUNS - DUNS Number of your parent company
    Global Ultimate Business Name - top most responsible entity within your company family tree (highest parent)
    Global Ultimate DUNS - DUNS number of Global Ultimate parent
    Corporate Address Information - address where we can reach your company. Phone and Fax in international
              format including country code and area code.
    NAICS / SIC (Optional) - North American Industry Classification System and U.S. Standard Industry Classification
              are systems used to classify products and services which your company sells.
    EDI Capable - Electronic Data Interchange of formatted messages that represent documents (electronic transfer
              of Purchase Order, Delivery Order, Invoice, etc…)
    Punchout Catalog Enabled – Does your company have a PunchOut catalog? PunchOut is a portal with supplier's
              online catalog of products and services integrated with Dell’s eProcurement system. (for example Ariba
              PunchOut, SAP Roundtrip, PeopleSoft Punchout, Oracle PunchOut)
    Dell Catalog – Dell internal catalog of your company’s products and services. (Maintained internally by Dell)
    Ariba Supplier Network (ASN) Enabled – Electronic supplier network created and maintained by Ariba Inc. ASN
              connects suppliers and Dell with electronic interchange of Purchase orders and Invoices. All suppliers
              based in USA are required to register on Ariba Supplier Network. Dell will contact you with information
              how to register.
    Contract Information – List of contracts signed between Dell and your company (Maintained internally by Dell)
    Contact Information - your company contact persons for Dell
    Contact Information Email – users registered in Dell Supplier Portal with this email address will be able to view
              and edit your Supplier Profile
    Contact Information Authorized Representative – Select “Yes” only if person is authorized to sign contracts for
              your company
    Customer References (Optional) - Provide your Customers Name, percent of your annual revenue and what
              products you have supplied
    Certifications (Optional) – Provide quality certificate and it’s expiration date
    Security (Optional & applicable for USA only) – Do you have a Security Clearance which is allowing you access to
              classified information
    Diversity (Optional & applicable for USA only) – Provide details if you are a diverse supplier (owned by Women
              or Minority) or if you hold a Diversity Certifications




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Dell Supplier Portal - Supplier Guide                                                                Version: 0.2
Dell Inc.


4.3 Creating Multiple Supplier Profiles

After creating your first Supplier Profile for your company it is possible to create additional Supplier
Profiles. This is usually only necessary for global suppliers which have multiple legal entities in different
countries. Every supplier’s legal entity requires a separate Supplier Profile in the Dell Supplier Portal.
Please use the exact legal entity names, as this is going to be the name which will be used for your
company by Dell General
Procurement and Accounts
Payables teams.
To create an additional Supplier
profile, please login to Dell Supplier
Portal. You will see a list your
Supplier Profiles which you already
have registered. Click on the
“Create a new supplier profile...”
link to create an additional Supplier
Profile. Then just complete and
save this additional supplier same
way as described in chapter 4.2.
Creating a New Supplier Profile.


4.4 Updating Existing Supplier Profile

Every user account associated to your Supplier Profile can update the profile to change your company’s
details. It is important to keep your company detail updated. Dell will use your data in our internal
processes. To manage users who can see and update your Supplier Profile, please refer to section 4.2.3.
How to Add Contacts to Your Supplier Profile.
To update your Suppliers Profile, please login to Dell supplier Portal. On the “Dell Supplier Account List”
page click on the Supplier Profile ID number INSPxxxxx to edit that company. Please make the necessary
changes and save them using the “Save” button.




4.5 Updating Your Email Address

You can update the email address for each contact person listed in your Supplier Profile. Login to Dell
Supplier Portal and click on the Supplier INSPxxxx number to edit your Supplier Profile. Then navigate to
page “Contact Information”. Update the email address as you need. When you are ready navigate to the
“Summary and Save” and save your changes with “Save” button.



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Dell Supplier Portal - Supplier Guide                                                               Version: 0.2
Dell Inc.



5 Accepting Contracts
This chapter is only applicable for countries where Dell is using the Dell Supplier Portal for online
contracts signatures.
When Dell sees a potential business opportunity with your company we will send an authorized
representative an email with instructions how to sign contracts in the Dell Supplier Portal. This is as easy
as logging in, viewing or printing a PDF file and then hitting the Accept button. You will need Adobe
Acrobat Reader to view the documents.
Also your colleague can accept the contracts instead of you. But only a person authorized to sign
contracts on behalf of your company can do this. You can forward the email which you received from Dell
to a colleague that is designated to be an authorized representative in your Supplier Profile.


5.1 How to Accept Contracts

When Dell decides to sign contracts with your company, Dell will send you an email message from the
Dell Supplier Portal. The message will come from noreply@dell.com and contain instructions on how to
review Dell contracts. Please read through the instructions as the email message has important details
which can help avoid confusion. The email message will contain a URL to the Dell Supplier Portal. Please
open this URL using your internet browser and make sure the link is not broken apart on multiple lines by
your email program. If this happens please copy the entire link excluding the line breaks, and paste it
into the browser's address bar.
Login to Dell Supplier Portal with your email address and password. If you don’t have a password for the
Dell Supplier Portal, then you can register your email address. For information on registering your email,
refer to chapter 3. Logging in to Dell Supplier Portal.
After login, you will see a list of Dell contract documents pending acceptance by your company. Click on
the first contract link to view the text of the contract. The contract PDF will be displayed inside the Dell
Supplier Portal with Adobe Acrobat Reader software. You can also print the contract or save a copy of the
PDF on your computer. If you agree with the contract, select the “I acknowledge I have read….”
checkbox and then click on the “I Accept” button.
You will see confirmation message if your contract acceptance was successful. Dell Supplier Portal will
also send you a confirmation email message with attached accepted contract. Click on the “Back to List”
link to return to the first page with contract list. Proceed with the next contract signature. Dell internal
approval procedure will not continue until you have accepted or rejected all contracts.
Note: If you are having problems viewing a contract online, please make sure your system meets the
Minimum System Requirements described in chapter 2.5.




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Steps required to complete online contract signature.

Step 1                                                  Step 2




Step 3




Step 4                                                  Confirmation




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5.2 Rejecting Contracts

If you disagree with the contract terms and conditions, you have the option to reject a Dell contract using
the Dell Supplier Portal. You can do this by clicking on the Reject button and then provide a reason for
rejecting.
You cannot make changes to the PDF contract which you see on Dell Supplier Portal. Each contract needs
to be accepted or rejected using the Dell Supplier Portal as it is without any changes, comments or other
modifications inside the PDF. Comments for rejecting a contract can only be entered inside the comments
field. If you disagree or wish to negotiate your contract terms with Dell, please contact your Dell General
Procurement representative. In that case, please “Reject” the standard Dell contract terms in the Dell
Supplier Portal. Please understand that this will slow down the Dell internal review and approval process
and delay or possibly prevent any business award to your company.

Step 1




Step 2




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Dell Supplier Portal - Supplier Guide                                                                                      Version: 0.2
Dell Inc.



6 Summary
The Dell Supplier Portal provides a central entry point for Dell’s General Procurement operations. It allows
suppliers to provide and update company details, manage contact information and execute contracts with
Dell. Your company profile is viewable to selected Dell employees in General Procurement which creates
a potential business opportunity for your company.


6.1 FAQ

For the most recent version of Dell Supplier Portal FAQ please visit the Dell Supplier Portal website
https://dellsupplierportal.dell.com/supplierportal/
Q: What is the Dell Supplier Portal and what does it do?
The Dell Supplier Portal is a gateway to Dell Procurement, Accounts Payable and Contract operations. Current and prospective
suppliers of goods and services are given the chance to establish contact with Dell. Suppliers should maintain and update their own
company profile and contact information on the portal using online forms. Data captured for a Supplier profile includes a company's
complete name including its legal form, D-U-N-S® number, telephone or fax numbers and web and e-mail addresses.
For suitable potential suppliers, the Dell General Procurement team will complete an internal review and approval procedure and
may later invite them to a sourcing project or, if they are chosen to supply Dell, send them contracts to electronically sign.
Q: Who can access the Dell Supplier portal?
At the present time, the Dell Supplier Portal is open to the public Internet. Anyone can register a user account and create a Profile
for their company. Both existing suppliers and potential suppliers who want to present their products and services to Dell can use
the portal. Every new supplier must enter their data in the Supplier Portal.
By filling in company details, suppliers increase their chances of being invited into sourcing events by Dell General Procurement. All
supplier information from the Dell Supplier Portal is only available to Dell General Procurement and purchasing staff.
Q: How much does it cost to use the Dell Supplier Portal?
Registering on the Dell Supplier portal does not cost anything.
Q: Who in Dell can access the data from Dell Supplier Portal?
Only Dell General Procurement and relevant Dell purchasing staff can see your data. Dell does not allow your data to be visible to
everyone at Dell. Only General Procurement employees and purchasing staff who have a specific need can see your company data.
Q: What is Dell General Procurement?
Dell General Procurement is a global team responsible for professional sourcing of non-production goods and services such as
External IT Services, Financial Services, Facilities equipment, Marketing services and Third party Software and Peripherals, etc.
Q: After I complete my registration on the Dell Supplier Portal will my company be awarded business?
Not necessarily. Dell General Procurement team will complete an internal review and approval procedure for suitable potential
suppliers. Registration does not guarantee business with Dell, but it shows your interest in doing business with Dell. Because we
receive a great number of registrations, you will not be contacted unless we can see a potential business opportunity.
Q: How soon will I receive any update from Dell General Procurement Team?
As mentioned earlier, registration in the Dell Supplier Portal doesn't guarantee any business from Dell. Dell will assess your
company’s capabilities before any decision to award business is taken. Dell will contact you with appropriate information, only when
a new business opportunity arises which matches your capabilities.
Q: Do I have to update the information I have filed in the supplier portal?
Yes please keep your data updated. Dell will use your data in our internal processes. There are a few reasons why you need to keep
your data always up to date. To give a few examples, Dell’s Accounts Payables team might need to contact your Accounts
Receivable (AR) in case of invoice discrepancies. The purchasing team might need to contact you before issuing a purchase order.
The procurement team can invite your company to participate in sourcing events when new business opportunities arise.
Q: After I complete my registration will I then receive POs from Dell? Or can I send invoices for work using the Dell
Supplier Portal?
The Dell Supplier Portal cannot be used to transfer purchase orders or invoices between Dell and the supplier.
Q: How can I gain access to the Supplier Portal?
As first step, you will need to register your personal user account. Please proceed to the "Create a new account" page and complete
your user registration by filing in your email address, password and security question. After completing this step, you can login and
proceed to create a Supplier Profile for your company. One Supplier Profile can have multiple user accounts associated to it, but
new users will only be associated with the company Supplier Profile if they are listed in the company contacts by an existing user.
Please provide the contact information for all users who should have access to your company account. If someone from your


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Dell Supplier Portal - Supplier Guide                                                                                     Version: 0.2
Dell Inc.


company who is not already listed as a contact attempts to create an account, they will be asked to create a new Supplier Profile,
which can be duplicative. Every user associated with your Supplier Profile has the rights to see and edit your company profile.
Q: How can I register my company?
Login to the Dell Supplier Portal with your username and password (see Login Questions below). You will have the option to create
a new supplier profile. Please fill all required fields and complete your registration with the Save button on last page.
Q: What is the required password format?
Your password must be at least 7 characters long and must contain at least 1 special non-alphanumeric character.
Q: Please help! I forgot my password!
You can recover your password with the "Forgot your password?" page. Please provide your email address and answer the security
question. You will receive an email containing a randomly generated password. After logging in, please change your password as
soon as possible.
Q: I should have received an email from the Dell Supplier Portal but I can't find it in my Inbox.
Please make sure the email address which you have used during registration is spelled accurately. If you don't have access to this
email anymore, please register a new email address with the Dell Supplier Portal. A registered user from your company colleagues
can add your new email address in the contacts section of your Supplier Profile. Sometimes spam filters can catch legitimate email
messages. If you are using a spam filter, try to add noreply@dell.com to your safe contacts.
Q: How do I change security question and answer?
At this moment it is not possible to change the security question and answer.
Q: How do I confirm my email address?
After user registration is complete, go to your email Inbox and locate the welcome message. This email contains a link to the
account activation page. Please make sure that the activation link is not broken apart on multiple lines by your email program. If
this happens then please copy the entire link, excluding the line breaks, and paste it into the browser's address bar.
Q: What are the minimum system requirements to access the Dell Supplier portal?
Minimum system requirements: Windows NT 4.x, 2000, XP, Vista; IE 6 or higher, Netscape 7.1 or higher, Firefox 1.5; JavaScript
enabled; Adobe Acrobat Reader
Q: Can I see payment status of my invoice in the Supplier Portal?
Dell Supplier portal does not support this feature at this moment. However for selected suppliers Dell can offer this service using
the VIP tool. Please contact your Dell Accounts Payable contact to learn more about the Dell VIP tool.
Q: I’ve been a supplier to Dell for years; do I need to register my company on the portal?
All existing Dell Suppliers have a company Supplier Profile already created in the Dell Supplier Portal. However you still need to
register a user account to be able to see and edit your company’s Supplier Profile. Also your user profile needs to be associated with
that Supplier Profile. If you can't see your company's Supplier Profile but you are sure that your company is already registered with
Dell then please contact your GP contact in Dell.
Q: Who may I contact for support or clarification?
If you have question about a specific field or step in the registration process please contact GP contact or your business partner at
Dell for assistance.
Q: Do I have a timeout limit to register my company on the Dell Supplier Portal?
Yes, there is a timeout limit. You will have 60 minutes to complete your company registration. This should give you enough time
complete your company profile. Please logout and close the web page when you are done with your registration.
Q: Who can accept contracts on behalf of my company?
During the registration process you will be asked to provide contact names. At least one of the contacts for your company must be
an authorized representative of your company. This person has to have authority to sign contracts on behalf of your company. You
can designate yourself or others and you can provide multiple authorized representative contacts. Authorized representatives
represent and warrant that they have the authority to legally bind the company and execute agreements on behalf of the company.
Q: How can I accept a contract online?
When Dell sees a potential business opportunity with your company we will send an authorized representative an email with
instructions how to sign contracts in the Dell Supplier Portal. This is as easy as logging in, viewing or printing a PDF file and then
hitting the Accept button. You will need Adobe Acrobat Reader to view the documents. Designation of an authorized representative
in the Dell Supplier Portal means your company has expressly consented to execute agreements solely by electronic transmission.
Q: I am using IE7 and the PDF contract is not displayed. What should I do?
Some Internet Explorer 7 users experience this problem. Please enable the "Adobe PDF" add on in Internet Explorer.
Q: Will I be able to see contracts which my company has signed with Dell?
Not at this moment. However we will email you the contract that was signed as file attachments, and you can print it at the time of
signature.
Q: When will I receive the contracts?
The contracts you signed will be emailed to your mailbox at the moment you hit the Accept button. In case you lose your copy of
the contracts, or are having problems finding them in your mailbox, please do not hesitate to contact you Dell business partner for


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Dell Supplier Portal - Supplier Guide                                                                                       Version: 0.2
Dell Inc.


assistance.
Q: What happens when I reject a contract?
If you disagree to contract terms or conditions you have the option to reject a Dell contract presented on the Dell Supplier Portal.
You can do this by clicking on the Reject button and then provide a reason for rejecting.
Q: Can I suggest changes to the contract which Dell has sent me for signature and then sign the contract with my
changes?
No. Each contract needs to be signed using the Dell Supplier Portal as it is without any changes, comments or other modifications.
If you disagree or wish to negotiate your contract terms with Dell please contact your Dell General Procurement contact person. In
that case please Reject the standard Dell contract terms in Dell Supplier Portal. Please understand that this will slow down the Dell
internal review and approval process. In a worst-case scenario, Dell might decide not to do business with your company.
Q: Can my colleague accept the contracts instead of me?
Yes, this is possible. But only a person authorized to sign contracts on behalf of your company can do this. You can forward the
email which you received from Dell to a colleague that is an authorized representative of your company. He or she can use the
email to login to the Dell Supplier Portal and sign contracts under the following conditions he or she has a registered user account
on the Dell Supplier Portal and his/her user account is associated to your company’s Supplier Profile and his/her user is an
authorized representative in your Supplier Profile
Q: I am not authorized representative of my company. Can I sign the contracts anyway?
No. Only authorized representatives can sign contracts on behalf of your company. This person must have authority to legally bind
the company and execute agreements on behalf of the company and attest to the same.
Q: Does Dell Supplier Portal store personal information about me?
Yes. When someone registers your company’s Supplier Profile they can also provide contact information about themselves and their
colleagues, managers, CEO, account receivables, etc. These contacts help Dell to be more effective when communicating with your
company. Dell will not use contact details for marketing activities but only for business contact activities. Please note that if any of
those individuals ask to be removed, Dell will honor their request and remove them from the Dell Supplier Portal. If you wish to be
removed from the Dell Supplier Portal please contact global_wwp_ariba@dell.com or alternatively you can remove yourself as well.




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