C AT E G O R Y: F I E L D M A R K E T I N G
CLASS: L E A D G E N E R AT I O N / D E V E L O P M E N T
Media company that leverages a group of targeted Web portals into a number of value-added deliverables
Key offerings include lead generation/development, banner/event sponsorships, and prospect behavior analysis
Pay-for-performance lead development model will be attractive to many
Added value through prospect behavior can impact marketing messaging and demand creation strategy
ippit is a full-service business media company that publishes Tippit for one-off webcasts, banner ads or site sponsorship
Internet-based content across a range of verticals to opportunities are allowed to pay as they go. Buyer Loop and other
engage, educate and qualify prospects. It uses content as a buyer research programs are priced on a quarterly or per-project
springboard for demand generation, value-add analysis, and lead engagement basis.
development services, rounding out these offerings with sponsor-
ship and banner advertising opportunities on its Web sites, and SERVICES AND VISION
webcast services that provide clients with a wide range of The presence of functionality is a dimension that SiriusDecisions
prospects from a qualification level perspective. uses to evaluate a vendor’s offerings; in addition, vendors must
The Tippit network targets buyers of telecommunications, demonstrate the functionality is capable, and have a vision for con-
human resources, IT services and security, and CRM products and tinuous improvement. Our analysis of Tippit around these com-
services, with a focus on the SMB space. Each site (e.g. inside- ponents follows:
crm.com, voip-news.com, hrworld.com, itsecurity.com) features
Tippit, vendor and third-party content, including product reviews Services presence. Tippit refers to its overall approach as
and comparisons, market news and analysis, white papers and TEQ, or Target, Educate and Qualify. The Target component
newsletters. The company’s flagship offering, Highly Qualified refers to Tippit’s targeted media portals, while Educate pro-
Leads (HQL), combines the placement of portal content with fol- vides value-added content to portal registrants in the form of
lowup guidance and qualification by Tippit analysts. Other offer- buyer’s guides, vendor comparisons and tutorials. Qualify gives
ings include Tippit Leads, which delivers leads through a combina- site visitors free analyst advice on vendors and their solutions
tion of webcasts and with customized whitepapers; and Buyer through telephone, email or chat, while working to determine
Loop, which provides clients with daily reporting on prospect the viability of a prospect, and whether they might be interest-
activity, behavior and requirements, and post-sale followup to ed in speaking with a short list of vendors that match their
determine which vendor a prospect bought from and why. requirements. Purchased webcasts can either be exclusive or
Both HQL and Tippit Leads use a pay-for-performance pric- co-sponsored by other vendors, and are promoted through
ing model. Demand generation programs run between $15,000 their respective portal, as are other content deliverables and
and $60,000 per month depending on the number and type of sponsorship opportunities (including banner advertisements).
leads. Prospective clients can pilot HQL using standard pay-for-
performance pricing for 90 days (for as little as $15,000) before Services capability. Tippit’s goal is to deliver leads with a
entering into a longer-term agreement. Clients that want to use range of buying interest to its clients, versus simply providing
V E N D O R AT- A -G L A N C E : T I P P I T
CONTACT INFORMATION CLIENT ROSTER OPERATIONS
514 Bryant St. Avaya Revenue: $11MM-$25MM
San Francisco, CA 94107 Microsoft Employees: 50
(415) 318-7200 NetSuite International Presence: EMEA, Asia/Pacific
firstname.lastname@example.org Nortel Key Industries Served: Business Services,
www.tippit.com Oracle High Technology, Human Resources,
V e n d o r P r o f i l e
a list of names, telephone numbers and email addresses often format that can be imported into their CRM systems, a step all
common from other IT media publishers. Roughly 80 percent clients should take to track and act upon the leads Tippit pro-
of its site traffic is driven through organic search (the compa- grams generate. Tippit will automatically import qualified leads
ny continually engages in search engine optimization activities into any CRM system for clients who continue an engagement
to keep its sites in front of possible buyers who enter a wide beyond the initial 90-day period.
range of search terms into their engine of choice), and it pro-
motes site stickiness by offering content that is continuously Training. Once engaged with a customer, Tippit analysts go
updated and available via online syndication (such as RSS through an “immersion process” in which they are trained on
feeds). When a site visitor registers and downloads content, a customer’s marketing collateral, market dynamics, strengths
they gain access to Tippit analysts trained and proficient in and weaknesses in relation to the competition, and how it typ-
each sponsor’s offerings. These analysts are responsible for ically wins deals, and will also share best practices on lead fol-
qualifying prospects and gathering detailed buyer require- lowup and reporting. The process is typically completed in a
ments before offering advice about specific vendors. The web- two-hour conference call, although additional training can be
cast offering is turnkey in nature; Tippit will promote, host and arranged if needed. Potential clients should carefully oversee
moderate the event, and retain it in on-demand format for this process to ensure the level of training is sufficient to prop-
three months. Qualified leads are passed directly to the cus- erly communicate its messaging and market positioning.
tomer’s sales force and include demographic information (e.g.
name, title, email address, telephone and organization size) as Support. Tippit’s Client Services Group helps clients define
well as confirmed intent to purchase a product or service in campaign elements and objectives, determine best practices
the customer’s target market. Tippit’s relationships are not and set ROI goals. Tippit client managers monitor campaign
exclusive in nature; leads may be passed to more than one effectiveness, provide suggestions for optimizing campaigns,
software or telecommunications vendor, for example, which and provide post-campaign analysis and recommendations.
gives prospects options to choose from and is essential to Support is included at no charge for all Tippit clients.
Tippit’s role as a third-party media and analyst company.
Best practices. Tippit delivers best practices to its clients via
Vendor vision. Tippit’s service is unique in that it couples its research platform, which is constantly gathering data from
value-added content and analysts educated in specific technol- active buyers in each of the industries served by Tippit’s media
ogy areas (a la Gartner or Forrester) who are also properties. One example is the Tippit Buyer Loop, a service to
teleprospectors able to position vendor offerings. By doing so, help optimize customer sales and marketing processes by pro-
Tippit can target potential buyers and qualify them by tracking viding feedback on products, sales execution and competitive
their behavior through Web site behavior and telephone dia- issues based on buyers’ experiences. Although Tippit does try
logue that is transparent to prospects. Its pay-for-performance to engage with marketing to optimize demand management
model is also uncommon in this space, which offers an advan- and lead nurturing, we would prefer such an offering reach
tage over other teleprospecting vendors that charge by blocks back into the marketing function more aggressively to discuss
of activity rather than results. By continually gathering histori- message efficacy and deliverable quality in order to optimize
cal information on prospect behavior, buying tendencies and the demand funnel from end to end.
marketplace requirements, Tippit has the ability to coach ven-
dor companies on what messaging and deliverables may res- Vendor viability. Founded in 2005, Tippit is privately funded,
onate better for specific audiences and products/solutions. and currently lists more than 50 large and midsize technology
Tippit recommends that sales and marketing management are and services vendors as its clients. While pay-to-play analyst
both involved in its services to ensure that the disposition of shops abound, Tippit uses an innovative approach to offer its
leads passed directly to sales and the success of overall pro- clients more demand generation services than a typical
grams are captured in the CRM system; without this oversight, “whitepaper for hire” company. Tippit believes the difference
there is a potential for lead waste if no lead recycling/nurtur- is in its results; it currently offers a number of customer refer-
ing program has been developed to manage disqualified leads. ences that have experienced a 15 percent to 20 percent close
rate of qualified leads.
As important to features and functionality is a vendor’s ability to THE SIRIUS DECISION
deliver and implement its solutions. Our analysis of Tippit along Tippit offers a compelling demand generation service for technol-
this dimension that we call “essential elements” is as follows: ogy vendors that want to reach business and IT decisionmakers
throughout the buying cycle. Its combination of targeted content,
Integration. Tippit does not market or sell technology; vertical analysis, sponsorship and webcast services can help organ-
clients in the 90-day pilot phase receive leads daily in a flat-file izations qualify prospects with a confirmed intent to buy, and the
Copyright SiriusDecisions. All Rights Protected and Reserved.
V e n d o r P r o f i l e
follow-on offerings allow for unique insight and access into the may be too steep for highly transactional, low-price-per-seat
mindset of buyers. Tippit’s rapid growth suggests it is filling a gap offerings, and the fact that leads are non-exclusive may be off-put-
in the demand generation landscape by bringing offerings of dis- ting for some, many others will gravitate toward Tippit’s holistic
creet vendors – including analyst firms, media sites and approach to demand generation.
teleprospectors – together under one roof. While its per-lead cost
Copyright SiriusDecisions. All Rights Protected and Reserved.