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									                              Committee for Transit Accessibility
                                         Wednesday, October 7, 2009
                                                 1:00 PM

                                                VTA Auditorium
                                              3331 North First Street
                                                  San Jose, CA


                                                     AGENDA


CALL TO ORDER

1.   ROLL CALL

2.   INTRODUCTION OF AUDIENCE MEMBERS

3.   PUBLIC PRESENTATIONS:

     This portion of the agenda is reserved for persons desiring to address the Committee on
     any matter not on the agenda, within the Committee’s jurisdiction. Speakers are limited
     to 2 minutes. The law does not permit Committee action or extended discussion on any
     item not on the agenda except under special circumstances. If Committee action is
     requested, the matter can be placed on a subsequent agenda. All statements that require a
     response will be referred to staff for reply in writing.

4.   Approve the Minutes of September 9, 2009.

5.   INFORMATION ITEM - Receive the Chief Operating Officer's Monthly Report.

6.   Receive the Board of Directors Report. (Verbal Report)


BUSINESS REFERRED TO COMMITTEE BY THE BOARD OF
DIRECTORS/GENERAL MANAGER
7.   INFORMATION ITEM - Receive the Quarterly Legislative Report.

8.   INFORMATION ITEM - Receive Pass-Up Complaints from Persons with Disabilities
     Information

9.   INFORMATION ITEM - Receive an update on the Guadalupe South Line Elevators and
     Escalators Retrofit Project.


       3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
Santa Clara Valley Transportation Authority
Committee for Transit Accessibility                                                   October 7, 2009
       10.    INFORMATION ITEM - Receive information on the Light Rail System Analysis.

      11.    INFORMATION ITEM - Receive the Transit Operations Performance Report:
             Preliminary Annual Report (Fiscal Year 2009)

      12.    INFORMATION ITEM - Receive Work Plan Update


      REPORTS

      13.    Receive the City of San Jose Disability Advisory Commission (DAC) Report.
             (Verbal Report)

      14.    Receive the Committee Staff Report. (Verbal Report)

      15.    Receive the Chairperson’s Report. (Verbal Report)


      OTHER

      16.    ANNOUNCEMENTS

      17.    ADJOURN

             NOTE COMMITTEE MEMBERS: In order to establish a quorum for this meeting,
             members are asked to call the Board Secretary’s Office at (408) 321-5680 or E-mail:
             bd.sec.polling@vta.org before 5:00 p.m. on the day prior to the meeting. Thank you for
             your cooperation.

             In compliance with the Americans with Disabilities Act (ADA), those requiring
             accommodations or accessible media for this meeting should notify the Board Secretary’s
             Office 48 hours prior to the meeting at (408) 321-5680 or e-mail:
             board.secretary@vta.org, TDD (408) 321-2330. VTA’s Homepage is located on the Web
             at: http://www.vta.org/.

             All reports for items on the open meeting agenda are available for review in the Board
             Secretary’s Office, 3331 North First Street, San Jose, California, (408) 321-5680, the
             Monday, Tuesday, and Wednesday prior to the meeting. This information is available on
             VTA’s website at http://www.vta.org and also at the meeting.




                                                 Page 2
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                                                                                Date:         September 22, 2009
                                                                                Current Meeting: October 7, 2009
                                                                                Board Meeting:               N/A
BOARD MEMORANDUM

TO:                 Santa Clara Valley Transportation Authority
                    Committee for Transit Accessibility

THROUGH:            General Manager, Michael T. Burns

FROM:               Chief Operating Officer, Donald A. Smith Jr.

SUBJECT:            Chief Operating Officer’s Monthly Report

                                        FOR INFORMATION ONLY

BACKGROUND:

The Chief Operating Officer provides the Committee for Transit Accessibility (CTA) with an
update on items of relevance to the CTA at each monthly meeting. In keeping with Chairperson
Aaron Morrow’s request to have agenda items in writing and in the agenda packet, we will make
every effort possible to comply with his request. Since this report is timely and reflects up-to-the
minute information a written report for the agenda packet may not always be available.

DISCUSSION:

Events that have occurred since the September CTA meeting:

Between Car Barriers for Light Rail Vehicles
On September 15 at 10:00 AM VTA conducted a demonstration of the proposed between car
barrier (BCB) system for light rail vehicles. The demonstration was held at the Almaden Light
Rail Station in San Jose and was well attended by various interested parties which included the
Vista Center, California Public Utilities Commission (CPUC) and various VTA staff. City of San
Jose and City of Sunnyvale, Silicon Valley Council of Blind, Santa Clara Valley Blind Center
were invited, but could not make it. Overall the demonstration went well. Sharon Hudson from
Vista center attended the event, liked the design and was satisfied. Two different sets of BCBs,
one with sixteen and one with twelve bollards, spaced 9” apart per car gap were placed at each
car gap. The train operator aligned a newly installed berthing pole with the operator’s window
and stopped the train at the berthing pole. This allowed attendees to see the accuracy of BCB
installation.

The next step is to obtain CPUC temporary waiver for installation at four VTA light rail stations;
this process could take three months. Those stations are Hamilton, First and Tasman, Chynoweth
and River Oaks. If the testing proves successful, VTA has plans to seek a permanent waiver and

      3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                                     5




install these barriers at all light rail stations.

Outreach Prius Vehicles
In mid-September we received 14 new Prius vehicles that will go to OUTREACH for paratransit
service. These Prius, along with an earlier shipment of 9, will replace some older Grand Marquis
vehicles and provide for an expanded fleet. This project is funded with federal grants. These
vehicles will be added to the 83 Prius’ already being used for OUTREACH paratransit service.

Golden Getaway Program
In late September letters went out notifying Senior Centers of the discontinuation of the well
received Golden Getaway Program on January 10, 2010. Regrettably, VTA has been forced to
make programmatic reductions throughout the organization as the economic decline continues to
diminish revenue.

Before the letters went out, Customer Service called and notified the senior centers of the
decision to discontinue the Golden Getway Program and that a letter would be forthcoming. The
letter also introduced VTA’s Daycation program that allows organizations to schedule a
presentation for groups of 15-20 seniors to teach them how to use regular fixed route service.
Immediately following the training participants go on a trip to a location of interest using fixed
route service.

Holiday Season Historic Trolley Service
Every holiday season during the months of November and December VTA runs the historic
trolleys to coincide with Christmas in the Park. Unfortunately VTA’s fiscal situation warrants the
discontinuance of the historic trolleys for the 2009 holiday season.

The trolleys are very expensive to operate and maintain requiring two specially trained operators
per vehicle while in service. For comparison our standard light rail vehicles require one operator
per train. We hope to bring this service back in the future as we know our customers enjoy riding
the historic trolleys.

August Light Rail Shuttle Report
In August 2009, the DASH Shuttle averaged 915 passengers per day, a 5% decrease from August
2008; the River Oaks Shuttle averaged 87 passengers per day, a 21% decrease from August
2008; and the IBM/Hitachi Shuttle averaged 123 passengers per day, a 22% decrease from
August 2008. Fiscal year-to-date, the DASH Shuttle is averaging 871 passengers per day, a 12%
decrease over FYTD 2009; the River Oaks Shuttle is averaging 84 passengers per day, a 24%
decrease over FYTD 2009; and the IBM/Hitachi Shuttle is averaging 130 passengers per day, a
17% decrease over FYTD 2009. DASH Shuttle ridership declined for the third consecutive
month, the River Oaks Shuttle ridership declined for the fourth consecutive month, and the
IBM/Hitachi Shuttle ridership declined for the third consecutive month, all compared to data to
the same month from a year ago.

August ACE Shuttle Ridership
ACE Shuttle ridership declined for the seventh consecutive month, comparing data to the same
month from a year ago. In August, ACE Shuttles averaged 783 passengers per day, a 28%


                                                 Page 2 of 3
                                                                                                 5




decrease over August 2008. Fiscal YTD 2010, ACE Shuttles are averaging 743 passengers per
day, a 34% decrease over FYTD 2009.

Highway 17 Express Ridership and Revenue Report
Hwy 17 Express weekday ridership declined for the third consecutive month, comparing data to
the same months from a year ago. However, Total Revenue is down only 1% FYTD, and Cost
Recovery is still over 60%. In August, Hwy 17 Express averaged 908 passengers per weekday,
510 passengers per Saturday, and 502 passengers per Sunday - a 7% decrease for weekdays, a
10% decrease for Saturdays, and an 11% decrease for Sundays compared to August 2008. Fiscal
Year-to-Date, Hwy 17 Express is averaging 873 passengers per weekday, 520 passengers per
Saturday, and 510 passengers per Sunday - a 10% weekday, 6% Saturday, and 7% Sunday
decrease from FYTD 09.

Dumbarton Express Ridership
AC Transit has significantly revised their July ridership data for the Dumbarton Express. They
had previously reported 940 passengers per day for July. Their revised number is 1032
passengers per day for July 2009. In August 2009, Dumbarton Express ridership declined for the
third consecutive month, comparing data to the same months from a year ago. In August,
Dumbarton Express averaged 1048 passengers per day, a 7% decrease from August 2008. Fiscal
Year-to-Date, Dumbarton Express is averaging 1040 passengers per day, a 4% decrease from
FYTD 09.

Monterey-San Jose Express
The Monterey-San Jose Express ridership declined sharply for the third consecutive month,
comparing data to the same month from a year ago. For the month of August 2009 the Monterey-
San Jose Express carried 2,465 passengers, averaging 80 passengers per day. This is a 30%
decrease from August 2008.

Prepared By: Sandra Weymouth
Memo No. 2121




                                         Page 3 of 3
                                                                                                                        7




                                                                                Date:              July 31, 2009
                                                                                Current Meeting: October 7, 2009
                                                                                Board Meeting:               N/A
BOARD MEMORANDUM

TO:                 Santa Clara Valley Transportation Authority
                    Committee for Transit Accessibility

THROUGH:            General Manager, Michael T. Burns

FROM:               Chief External Affairs Officer, Greta Helm

SUBJECT:            Quarterly Legislative Report

                                        FOR INFORMATION ONLY

BACKGROUND:
The CTA has requested that staff provide legislative reports to the Committee. Each month, the
Chief Operating Officer, in his monthly report to the CTA, provides links to current legislative
reports on VTA’s website, www.vta.org. The CTA will also receive a legislative report on a
quarterly basis from Kurt Evans, VTA’s State and Federal Government Affairs Manager, or his
delegate. The quarterly reports will occur in January, April, July, and October, as these months
align the best with the activities of key current legislative activities.

DISCUSSION:
At its upcoming meeting, the CTA will receive an update on federal and state legislative matters.

All legislative reports go to the Administration and Finance Committee and are on the VTA
website, www.vta.org <http://www.vta.org>.

Prepared By: Kurt Evans, Government Affairs Manager
Memo No. 2122




      3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                                                         8




                                                                                 Date:         September 24, 2009
                                                                                 Current Meeting: October 7, 2009
                                                                                 Board Meeting:               N/A
BOARD MEMORANDUM

TO:                  Santa Clara Valley Transportation Authority
                     Committee for Transit Accessibility

THROUGH:             General Manager, Michael T. Burns

FROM:                Chief Operating Officer, Donald A. Smith Jr.

SUBJECT:             Pass-Up Complaints from Persons with Disabilities

                                         FOR INFORMATION ONLY

BACKGROUND:

The Committee for Transit Accessibility asked staff to provide information about bus pass-ups
and pass-up complaints by persons with disabilities. On August 27, 2009, the Committee
received off agenda a memorandum from staff that provided the requested pass-up information.
Subsequently, the CTA requested that this item be placed on their October meeting agenda.

DISCUSSION:

Staff analyzed one year of comments received from August 2008 to August 2009. During this
period 34.3 million bus passenger trips were provided, with 120,326 of these trips recorded as
ramp or lift boardings.

The following information refers to the number of total complaints and the number of pass-up
complaints from persons with and without disabilities:
   • 7,851 total complaints received;
   • 7,327 (93.3%) from persons without disabilities; and,
   • 524 (6.7%) from persons with disabilities.

   •     890 (11.4%) of total complaints reported a pass-up;
   •     808 (90.8%) from persons without disabilities; and,
   •     82 (9.2%) from persons with disabilities.

Nine of VTA’s 73 bus routes (Lines 22, 25, 37, 61, 62, 63, 66, 68 and 522) accounted for 46 of
the 82 pass-ups reported by persons with disabilities. Pass-ups occurring between 9:00 AM and
3:00 PM on weekdays accounted for 54% of the pass-ups reported by persons with disabilities. Only
7% of all the pass-up comments from persons with disabilities occurred on a weekend or holiday.


       3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                                       8




Through instruction, VTA emphasizes the importance of operators stopping to pick-up all
passengers along their routes. VTA operations procedure requires bus operators to request
authorization from the Operations Control Center to drop-off only if their bus is too full and it is
unsafe to load more passengers. If the permission to pass-up is given, operators change their
bus’s headsign to read “BUS FULL, USE NEXT BUS”.

Customers should always call VTA Customer Service to report when buses pass them. These
reports initiate communication with the operators regarding the pass-ups and may assist with bus
deployment modifications if passenger loads are preventing operators from serving all of the
stops along their routes.

Prepared By: David Ledwitz
Memo No. 2228




                                            Page 2 of 2
                                                                                                                        9




                                                                                Date:         September 24, 2009
                                                                                Current Meeting: October 7, 2009
                                                                                Board Meeting:   October 7, 2009
BOARD MEMORANDUM

TO:                 Santa Clara Valley Transportation Authority
                    Committee for Transit Accessibility

THROUGH:            General Manager, Michael T. Burns

FROM:               Chief Engineering & Construction Officer, Mark S. Robinson

SUBJECT:            Guadalupe South Line Elevators and Escalators Retrofit Project

                                        FOR INFORMATION ONLY

BACKGROUND:

With the completion of South Line Platforms Retrofit Project, VTA’s 42-mile light rail system
and 62 stations are fully accessible with level boarding at all doors for all passengers. However,
the elevators and escalators along the Guadalupe South Line Light Rail Stations are showing
signs of deterioration and require some ADA and Code upgrades. Elevator structural car frames
and platforms are corroded and the cabs are worn and damaged from frequent use. Escalators
have also exhibited signs of corrosion and require some Code upgrades. In addition, State of
California, Elevator, Ride and Tramway Unit has observed deficiencies which need to be
resolved.

The last major work on South Line elevators was performed at the end of 2004, when VTA
completed the final phase of the elevator floor and platform replacement project.

The tentative scope of services for the current elevators work includes updating the cab interior
with current Code amenities, installing new car lanterns, removing and replacing corroded
framing members at the sill and supports of the cab, replacing car operating panels and
controllers, updating speakers and emergency communications and providing closed circuit
television for increased patrons’ safety and security. The scope of services for escalator work
includes updating the operating steps, hand rails and chains to current Code standards, replacing
emergency shutdown switches and various other switches, replacing controllers, and installing
updated electrical panels.

Santa Clara Valley Transportation Authority (VTA) is currently preparing the design to retrofit
and upgrade these ten elevators and eleven escalators at eight Guadalupe South Line stations,
and one elevator at Hamilton Station along the Vasona Line. The construction on the retrofit
work will get underway in May, 2010.




      3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                                         9




DISCUSSION:

This memo is to inform CTA members of the planned activities prior to performing the retrofit
work to the elevators and escalators. There are eight Guadalupe South Line stations included in
this project: Virginia, Tamien, Curtner, Capitol, Branham, Blossom Hill, Snell, and Cottle. In
addition, some Code upgrade railing work is required on the Hamilton Station elevator.
Retrofitting the station elevators and escalators will bring these facilities in compliance with
ADA, increase passenger convenience and improve systems reliability. Elevator sill replacement
will provide smoother transition for wheelchair access and new cab lanterns will increase the
visibility of the landing and cab. In addition to retrofitting the elevators and escalators, this
contract will also provide closed circuit television in the elevator cabs and upgrade cab
ventilation.

Construction is scheduled to begin in May 2010, with completion scheduled for June 2011.
Revenue Service will not be impacted during construction as all LRT stations will remain in service,
however, a group of elevators and escalators at two alternate stations will be taken out of service so
that construction can proceed safely and quickly. The work will take between 8 to 10 weeks on
two alternate stations at a time.

A critical element to the success of this project will be the Community Outreach Program strategy
led by VTA. Early, frequent and effective communications with our riders and the local community
will ensure minimum disruption and inconvenience.

VTA is developing a passenger communication plan and an audio/visual announcement
procedure to inform customers of out-of-service elevators and escalators prior to and during the
retrofit project.

Information about the planned elevator and escalator closures will be communicated through the
VTA website, VTA’s subscription service, GovDelivery, the monthly passenger newsletter
(Take One), and multilingual signage at light rail stations well in advance of the work. All VTA
printed material and web pages reference VTA’s Customer Service telephone number. The
Interactive Voice Response (IVR) System is the 24 hours a day automated service that will have
prerecorded messages about the planned elevator and escalator closures and duration of work.
VTA website and IVR will be updated daily so the passengers know status of up/down elevators
and escalators. Customers can also speak to an Information Service Representative (ISR) for
information or help with trip planning Monday through Friday from 6:00 a.m. to 7:00 p.m., and
Saturday from 7:30 a.m. to 4:00 p.m. in order to make plans before starting travel.

VTA will also provide elevator and escalator closure information through onboard audible public
announcements. Audible and visual announcements on the light rail platforms will augment the
in-vehicle announcements to enhance VTA’s commitment to keeping customers informed,
throughout the 13-month construction project.

The elevator and escalator closures may prevent some customers with disabilities from accessing
a specific light rail station. For these customers, alternate accessible transportation will be
provided by special arrangement with VTA’s Paratransit provider, Outreach. VTA Supervisor
vans will also be deployed in the event Outreach is unable to provide the service.


                                             Page 2 of 3
                                                                                                          9




Signage at the out-of-service elevators and escalators will provide a telephone number for any
customer with disabilities to call to request accessible transportation. The customer will be
provided transportation to the next fully accessible light rail station. For customers riding the
light rail train whose destination is one of the inaccessible stations, they will be instructed via on-
board announcements to disembark at a prior accessible station and call the same telephone
number in order to receive transportation by an accessible van to their destination station.
Alternately, the customer may use the Emergency Call Button to notify the Light Rail Operator,
who will arrange for accessible transportation on the customer’s behalf.

All Light Rail Operators will be instructed to closely monitor all boarding customers and
proactively reach out and make contact with any customer who may rely on the station elevators
and escalators in order to complete their trip.

Coach Operators serving light rail stations with out-of-service elevators and escalators will also
be apprised of the plan and instructed to assist any customer with disabilities as needed. Coach
Operators will either transport the customer to a fully accessible light rail station if another
station is on their route, or they will arrange for accessible transportation on the customer’s
behalf.

Supervisory staff will monitor services at the affected light rail stations to ensure all customers
are being served in a timely manner.


Prepared By: Ehsan Ilyas, Transportation Engineering Manager
Memo No. 2237




                                             Page 3 of 3
                                                                                                                        10




                                                                                Date:         September 23, 2009
                                                                                Current Meeting: October 7, 2009
                                                                                Board Meeting:               N/A
BOARD MEMORANDUM

TO:                 Santa Clara Valley Transportation Authority
                    Committee for Transit Accessibility

THROUGH:            General Manager, Michael T. Burns

FROM:               Chief CMA Officer, John Ristow

SUBJECT:            LR Systems Analysis - Alternatives Analysis

                                        FOR INFORMATION ONLY

The Light Rail System Analysis is designed to provide the first comprehensive evaluation of the
infrastructure and operational flexibility of the existing light rail lines as a system, and an
evaluation of operational impacts and user benefits to the system of the planned light rail (LRT)
and BART extensions. This memorandum provides an overview of the work completed to date
and outlines the next steps towards completion of the study.

BACKGROUND:

The Light Rail System Analysis focuses on making the LRT system as productive and efficient
as possible given existing and potential travel market, and positioning the system to capture
projected and latent passenger growth to the year 2035. The analysis represents the second phase
of VTA’s Comprehensive Operations Analysis (COA) for the transit system. A COA for the
VTA bus system was completed in 2007 and provided the framework for the re-design of the bus
network introduced in January 2008.
At key project milestones staff has provided updates to VTA Advisory and Standing committees.
In addition to these updates, VTA staff has met with staff from affected cities providing general
briefings, soliciting review and input, and addressing specific issues that surfaced. This process
has been productive and has helped shape the analysis. The table below highlights key project
milestones leading up to the anticipated completion date in December 2009.




      3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                                      10




Project Schedule
Milestone                                                          Date
Operating, Capital and Marketing Analysis                          Sept. 2008 - Feb. 2009
Identify Future Scenarios for Further Analysis - Presentation to   March - April 2009
Committees
Initial Findings - Presentation to Committees                      May 2009
Operational Assessment and Refinement of Scenarios                 June - September 2009
Alternatives Analysis - Presentation to Committees                 October 2009
Recommendations - Presentation to Committees                       November 2009
Final Adoption - VTA Board                                         December 2009


DISCUSSION:

Development of Scenarios and Technical Analysis
The project team developed 11 preliminary scenarios for the LRT system consisting of packages
of operational changes, capital investments, responses to markets, and responses to external
projects or occurrences. The scenarios were developed to address the current LRT system
constraints and the projected constraints in year 2035. The potential solutions incorporated into
the scenarios for evaluation that address the constraints of travel speed, include:

   •   Implementation of different service options such as express trains from Santa Teresa and
       skip-stop operation on North First Street
   •   Various alternatives in downtown San Jose to increase operating speeds from 10 to 25
       miles per hour
   •   Tunnel segments through downtown San Jose and portions of North First Street
   •   Grade-separation of the LRT line at North First Street and Montague Expressway
   •   Adding a second set of tracks to the single track segments on Mountain View and Vasona
       lines
   •   Train control systems improvements
   •   Temporary closure of poor performing stations to gain speed on the Mountain View Line
   •   Closure of the Almaden spur to gain operational flexibility for Santa Teresa Line trains

Other constraints identified relate to the system’s efficiency and flexibility. Potential solutions
tested in the scenarios include the following:

   •   Provide infrastructure to support terminating trains in downtown San Jose and San Jose
       State University
   •   Lengthen all platforms on the Vasona Line to accommodate three car trains
   •   Add terminal space in downtown San Jose
   •   Determine needed modifications to install additional crossovers
   •   Identify alternatives for the Almaden spur such as interlining it with the Mountain View
       line
   •   Consolidate the Great America and Lick Mill stations to create a new Great America


                                            Page 2 of 3
                                                                                                    10




       station that provides a direct connection to ACE and Capitol Corridor trains
   •   Connect the Mountain View and Alum Rock lines through east-west operation on the
       Tasman line

These potential system enhancements were analyzed in 11 separate scenarios and refined through
a series of VTA operational simulations and ridership projections considered at staff-level
technical workshops in April and July 2009. The technical assessment showed that some
potential system enhancements had little or no impact on travel speeds and ridership. Potential
changes such as skip stop service, tunnels and temporary station closures, were then eliminated
from the assessment. The remaining components were integrated into five new scenarios that the
project team will move forward into the next phase of the project. Maps of the five scenarios are
presented in Attachment A.

At the October committee meeting, VTA staff will present an overview of the alternatives
analysis.

Next Steps
Following the technical assessment and refinement of scenarios, the project team will provide
order of magnitude, comparative cost estimates for each component of the scenarios. Costs to
mitigate operational impacts will be included in the estimate. Each improvement alternative will
then undergo a cost/benefit analysis which will match the cost estimates against the quantitative
user benefits of each scenario. The interim results of these analyses will be presented to VTA
Advisory and Standing committees this Fall.
The final product of the Light Rail System Analysis will be an investment program for the Light
Rail System intended to identify needed improvements for the system over the next 20 years.
This investment program will then serve as a guide for funding and capital improvements to
realize the potential of the system.

Prepared By: Andrew Ittigson
Memo No. 1977




                                           Page 3 of 3
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                                                                                                                        11




                                                                                Date:          September 8, 2009
                                                                                Current Meeting: October 7, 2009
                                                                                Board Meeting:               N/A
BOARD MEMORANDUM

TO:                 Santa Clara Valley Transportation Authority
                    Committee for Transit Accessibility

THROUGH:            General Manager, Michael T. Burns

FROM:               Chief Operating Officer, Donald A. Smith Jr.

SUBJECT:            Transit Operations Performance Report: Preliminary Annual Report (Fiscal
                    Year 2009) (July 01, 2008-June 30, 2009)

                                        FOR INFORMATION ONLY

BACKGROUND:

The FY 2009 Preliminary Annual Performance Report presents key performance information
regarding the operation of the Valley Transportation Authority (VTA). This report is routinely
produced after each quarter and at the end of the fiscal year. A detailed summary of the FY2009
performance follows.

DISCUSSION:

Ridership (page 8 of the report)
FY 2009 for Bus ridership was 34.5 million, an increase of 4.2% compared to the previous fiscal
year. Average weekday ridership was 111,820, a 4.8% increase.

Light rail recorded 10.8 million boardings in FY 2009, up 2.9% compared to the same period last
year. Average weekday ridership was 34,305, a 3.8% increase.

Overall, system ridership (bus and rail) increased by 3.9%. Average weekday ridership increased
by 4.6%, from 139,718 last year to 146,125 this year.

Key Performance Indicators (page 7 of the report)
All categories for unscheduled absenteeism (or personal time off) continue to meet established
goals. The daily service reliability performance in FY 2009 was 99.72%, higher than last year’s
99.64% and exceeding the goal of 99.30%.

In FY 2009, bus miles between major mechanical schedule losses improved 10.9% compared to
FY 2008, and exceeded the established goal. Light rail recorded 38,223 miles between major


      3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                                    11




mechanical schedule losses, a 34.1% improvement compared to FY 2008.

Light rail on-time performance was 90.1% for FY 2009, up 3.1% compared to last year.
Bus on-time performance recorded 88.6%, down from last year’s 90.1%, primarily due to
increased ridership and major constructions.

Operating Expense and Revenue (page 104 of the report)
The total transit operating expense in FY 2009 was $257.6 million, a half percent increase
compared to FY 2008.

Fare Revenue collected in FY 2009 was $36.2 million, up 1.0% compared to FY 2008. The
farebox recovery ratio was 14%, the same level as FY 2008.

Paratransit (page 105 of the report)

Paratransit ridership increased by 1.1% from 1,055,429 in FY 2008 to 1,067,115 in FY 2009.
This 1.1% increase represents a slowing of demand for paratransit as some seniors with
disabilities are shifted to Outreach’s non-ADA paratransit senior transportation service and some
ridership has declined due to the state of the economy.

The FY 2009 net operating cost for paratransit was $26,506,599, 0.7% lower than the net
operating cost recorded during FY 2008. The decline in cost is the result of cost containment
efforts across the broker, eligibility, and service provision functions.

The FY 2009 net cost per paratransit passenger trip was $24.84, exceeding the established goal
of less than or equal to $27. Also, this was 1.8% less than the $25.29 net cost per trip recorded
in FY 2008.

Contracted and Inter-Agency Services (page 8 of the report)

Ridership in FY 2009 for contracted and inter-agency services are as the following:

   •   Dumbarton Express ridership was 261,206, up 19.6%. An estimated 110,000 of these were
       Santa Clara County boardings.
   •   Highway 17 Express ridership was 314,606, up 17.4%. An estimated 151,000 of these
       were Santa Clara County boardings.
   •   Monterey-San Jose Express estimated ridership was 33,566, up 31.7%. An estimated
       17,000 of these were Santa Clara County boardings.
   •   Caltrain ridership was 12.6 million, up 5.6%. An estimated 5.3 million of these were Santa
       Clara County boardings.
   •   ACE ridership was 797,233, down 1%. An estimated 335,000 of these were Santa Clara
       County boardings.
   •   ACE shuttle ridership was 235,699, up 2.9% (operates entirely in Santa Clara County).
   •   IBM/Hitachi light rail shuttle ridership was 32,430, down 24.7%, primarily due to service
       reductions initiated by Hitachi.


                                            Page 2 of 3
                                           11




Prepared By: Joonie Tolosa
Memo No. 1614




                             Page 3 of 3
                                 11.a




Transit
Operations
Performance
Report

  2009 Preliminary Annual Report
                       Fiscal Year 2009
            (July 1, 2008-June 30, 2009)
                                 11.a




Transit
Operations
Performance
Report
   Preliminary Annual Report
                   Fiscal Year 2009
       (July 01, 2008-June 30, 2009)
                                                       11.a


SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
FY 2009 Preliminary Annual Performance Report

TABLE OF CONTENTS                               page


Executive Summary
  Summary of Performance                           1
  Event Highlights                                 3

Key Performance Indicators                         7

Ridership Summary                                  8

Route Performance
  Introduction                                     9
  Boardings Per Revenue Hour/Peak Load Charts     10
  Route Profiles                                  27

Revenue and Expenditure Summary                  104

Paratransit Operating Statistics                 105

Glossary
         11.a




Executive 

Summary

                                                                                                    11.a



SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
SUMMARY OF PERFORMANCE
FY 2009 Preliminary Annual Transit Operations Performance Report

Ridership (page 8 of the report)
FY 2009 for Bus ridership was 34.5 million, an increase of 4.2% compared to the previous fiscal
year. Average weekday ridership was 111,820, a 4.8% increase.

Light rail recorded 10.8 million boardings in FY 2009, up 2.9% compared to the same period last
year. Average weekday ridership was 34,305, a 3.8% increase.

Overall, system ridership (bus and rail) increased by 3.9%. Average weekday ridership increased
by 4.6%, from 139,718 last year to 146,125 this year.

Key Performance Indicators (page 7 of the report)
All categories for unscheduled absenteeism (or personal time off) continue to meet established
goals. The daily service reliability performance in FY 2009 was 99.72%, higher than last year’s
99.64% and exceeding the goal of 99.30%.

In FY 2009, bus miles between major mechanical schedule losses improved 10.9% compared to
FY 2008, and exceeded the established goal. Light rail recorded 38,223 miles between major
mechanical schedule losses, a 34.1% improvement compared to FY 2008.

Light rail on-time performance was 90.1% for FY 2009, up 3.1% compared to last year.
Bus on-time performance recorded 88.6%, down from last year’s 90.1%, primarily due to
increased ridership and major constructions.

Operating Expense and Revenue (page 104 of the report)
The total transit operating expense in FY 2009 was $257.6 million, a half percent increase
compared to FY 2008.

Fare Revenue collected in FY 2009 was $36.2 million, up 1.0% compared to FY 2008. The
farebox recovery ratio was 14%, the same level as FY 2008.

Paratransit (page 105 of the report)

Paratransit ridership increased by 1.1% from 1,055,429 in FY 2008 to 1,067,115 in FY 2009.
This 1.1% increase represents a slowing of demand for paratransit as some seniors with
disabilities are shifted to Outreach’s non-ADA paratransit senior transportation service and some
ridership has declined due to the state of the economy.

The FY 2009 net operating cost for paratransit was $26,506,599, 0.7% lower than the net
operating cost recorded during FY 2008. The decline in cost is the result of cost containment
efforts across the broker, eligibility, and service provision functions.

The FY 2009 net cost per paratransit passenger trip was $24.84, exceeding the established goal
                                                1
                                                                                                    11.a

of less than or equal to $27. Also, this was 1.8% less than the $25.29 net cost per trip recorded
in FY 2008.

Contracted and Inter-Agency Services (page 8 of the report)

Ridership in FY 2009 for contracted and inter-agency services are as the following:

   •   Dumbarton Express ridership was 261,206, up 19.6%. An estimated 110,000 of these were
       Santa Clara County boardings.
   •   Highway 17 Express ridership was 314,606, up 17.4%. An estimated 151,000 of these
       were Santa Clara County boardings.
   •   Monterey-San Jose Express estimated ridership was 33,566, up 31.7%. An estimated
       17,000 of these were Santa Clara County boardings.
   •   Caltrain ridership was 12.6 million, up 5.6%. An estimated 5.3 million of these were Santa
       Clara County boardings.
   •   ACE ridership was 797,233, down 1%. An estimated 335,000 of these were Santa Clara
       County boardings.
   •   ACE shuttle ridership was 235,699, up 2.9% (operates entirely in Santa Clara County).
   •   IBM/Hitachi light rail shuttle ridership was 32,430, down 24.7%, primarily due to service
       reductions initiated by Hitachi.




                                                 2
                                                                                                     11.a


SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
EVENT HIGHLIGHTS
FY 2009 Preliminary Annual Performance Report
(July 1, 2008 to June 30, 2009)

July 7, 2008 – Ohlone/Chynoweth Light Rail Station closed for platform retrofit through mid-August
2008.

July 11, 2008 – According to a report from the U.S. Department of Homeland Security, the number of
new immigrants in California rose 19% compared to last year.

July 14, 2008 – More trips were added to Community Bus route 88 to serve schools around midtown
and Louis Road in Palo Alto.

July 17, 2008 – Gas prices soared to $4.51 a gallon.

July 24, 2008 – The U.S. Olympic team stayed at San Jose State University before heading to the
Summer Olympic Games in Beijing, China.

July 30, 2008 – Gas price dropped to $4.00 per gallon.

August 1, 2008 – Extra service was added to Community Bus route 89 due to passenger overload.

August 15, 2008 – The VTA Board of Directors approved new Vision and Mission statements.

August 16, 2008 – Blossom Hill and Cottle Light Rail Stations were closed for 6 weeks for platform
retrofit. Bus bridges were used to complete the trips.

August 18, 2008 – Mineta San Jose International Airport announced losing three daily cross-country
flights effective September 2008.

August 28, 2008 – South Bay Area temperatures reached record highs.

August 2008 – Silicon Valley unemployment reached a four-year high of 6.6%.

September 19, 2008 – VTA finalized a new Collective Bargaining Agreement with the Amalgamated
Transit Union (ATU).

September 22, 2008 – El Paseo Limousine was awarded the ACE Shuttle Service contract.

September 26, 2008 – Blossom Hill and Cottle Light Rail stations reopened and the Snell and Santa
Teresa Light Rail Stations closed for platform retrofit through mid-November 2008.

September 2008 – Light rail provided extra services for pre-season Sharks games at HP Pavilion.

September 30, 2008 – Unleaded gas price was $3.75 per gallon in San Jose.

October 6, 2008 – VTA implemented service changes on several routes to provide improved
transportation service to the public.

                                                   3
                                                                                                          11.a


October 7, 2008 – San Martin Caltrain Park and Ride lot opened, increasing parking capacity and
improving pedestrian and parking access.

October 20, 2008 – Opening of new bus stop at De Anza College.

October 21, 2008 – Yahoo! announced 10% lay-off of workforce.

October 21, 2008 – VTA won the Metropolitan Transportation Commission award for January 2008
New Bus Service Plan.

October 21, 2008 – VTA Express Bus Service (routes 101 to 104) promotion launched. Direct mail
and coupon for Express Day Pass were sent to residents who live within a 1-mile radius of these
routes.

October 23, 2008 – VTA honored Rail Volution Flash Transit Pass for free unrestricted transit use
from October 26 through October 30, 2008.

October 28, 2008 – Gas prices dropped below $2.00 a gallon.

November 4-17, 2008 – Santa Clara County voters endorsed Measure B – more popularly known as
the BART tax.

November 6, 2008 – Yahoo! decreased their Fremont Express routes.

November 8, 2008 – The last 2 retrofit light rail stations, Snell and Santa Teresa, reopened.

November 11, 2008 – Temperatures hit high 70s to low 80s in Bay Area.

November 14, 2008 – Sun Microsystems announced it will lay off 5,000 to 6,000 of its global
workforce over the next year. Applied Materials will lay off 1,800 workers. HP will lay off 24,600
people over the next three years

November 21, 2008 – Silicon Valley unemployment rate jumped to 6.9%.

December 1, 2008 – VTA began a 2-week, late night rail grinding project to reduce noise impact and
bumpy rides on some segments of light rail.

December 3, 2008 – Adobe Systems announced it will cut 600 positions because of slower revenue
growth.

December 19, 2008 – South Bay unemployment rate jumped to 7.2%.

January 12, 2009 – San Jose broke record heat in mid January 2009, averaging 10 degrees higher than
January 2008.

January 21, 2009 – VTA plans on upgrading 19 bus stops, surrounding sidewalks, and streets to
enhance customer safety and convenience.

January 2009 – Employment picture worsens. Google cuts 6,000 positions. Advanced Micro Devices
cuts 1,100 of its global staff. Intel laid off 5,000 workers and shut 5 manufacturing plants worldwide.
                                                      4
                                                                                                          11.a


Microsoft slashed 5,000 jobs. San Jose Airport will cut 100 positions. Silicon Valley unemployment
rate jumped to 7.8%.

February 17, 2009 – Many bus routes experienced reroute and delay due to the Amgen tour in
downtown San Jose.

February 18. 2009 – Per Mercury News’s survey, 33 out of 42 Bay Area Transit Leaders take public
transit, carpool, bicycle, or drive hybrids at least one day a week.

February 20, 2009 – U.S. motorists cut back on driving for a record of 14th consecutive month.

February 23, 2009 – State budget slashed aid for running transit operation by $536 million. The State
losses far exceed the federal infusion of cash for transit districts.

February 25, 2009 – Launch of “GovDelivery” Digital Subscription Management Service (DSM);
VTA riders will be able to sign up for a new electronic messaging service that can automatically send
a text message notifying registered users of any unexpected service changes directly to the user’s cell
phone.

February 27, 2009 – VTA will recommend building BART as far as the Berryessa area and delaying
the extension through downtown San Jose till 2025.

February 27, 2009 – CA unemployment rate jumped to 10.1%. The first double digit records in a
quarter century. Silicon Valley alone registered 9.4%.

March 6, 2009 –Bicycle and trail maps are in high demand. VTA riders found bicycling to be more
cost effective.

March 23, 2009 – Dumbarton Express routing change implemented, increasing the schedule by 3 to 4
minutes in each direction.

March 28, 2009 – Great America light rail shuttle discontinued due to low ridership.

March 31, 2009 – Sun Microsystems cut 1,500 positions. KLA-Tencor to layoff 10% of its workers.
Agilent Technologies eliminated 2,700 workers in addition to 1,100 workers from last December.

March 2009 – Gas price was stable in 3rd quarter of FY 2009, ranging from $2 to $2.20 per gallon.

April 2, 2009 – VTA introduces electronic bike lockers. Bike lockers are available at River Oaks with
discounted rates.

April 13, 2009 – Tech jobs hammered by recession, 21% of all lost jobs in the Valley.

April 15, 2009 – VTA obtains prestigious Project of the Year Award from the Construction
Management Association of America (CMAA), Northern California Chapter for its recently
completed Platform Retrofit Project.

April 17, 2009 – General Growth Properties, owner of Eastridge Mall files for bankruptcy.


                                                   5
                                                                                                       11.a


April 21, 2009 – Completion of Pedestrian Crossing bridge over Interstate 101 & 237 (funded by
VTA).

April 21, 2009 – Temperature soared into the mid-90s – 25 degrees warmer than usual in April.

April 30, 2009 – Many schools closed due to Swine Flu.

May 1, 2009 – VTA began selling passes on-line.

June 5, 2009 – VTA and other Bay Area Public Transportation decide to cut services, raise fares and
parking fees due to budget crisis.

June 16, 2009 – Lockheed sent layoff notices to 535 workers. Adobe profit and revenue fell. American
Airlines dropped flights from San Jose to southern California.

June 29, 2009 – General Motors decided to end the joint venture with NUMMI in Fremont.

June 30, 2009 – San Jose Silicon Valley unemployment rate jumped to 11.8%. Gas price hiked to
average $3.00 per gallon.




                                                  6
           11.a




        Key
Performance
  Indicators
                                                                                                                                                               11.a




SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
KEY PERFORMANCE INDICATORS
FY 2009 Preliminary Annual Transit Operations Performance Report

                                                                  FY 2006          FY 2007         FY 2008      FY 2009              Met            FY 2009
                                                                    Annual           Annual          Annual       Prelim            Goal?            Goals
FAREBOX RECOVERY FACTORS                                       2006 Annual      2007 Annual     2008 AnnualY 2009 Prelim         Met Goal? FY 2009 Goals
  Farebox Recovery Ratio                                             13.9%            13.7%           14.0%       14.0%               YES      >=       12.2%
                    1
 Operating Cost per Total Hour                                     $166.83          $170.12         $167.24     $169.17               YES      <=      $182.77
 Average Fare per Boarding                                          $0.875           $0.841          $0.823      $0.799               No       >=       $0.818
 Boardings per Total Hour                                              26.4             27.8            28.4        29.7              YES      >=         27.3
SYSTEM (Bus & Light Rail)                                      2006 Annual      2007 Annual     2008 AnnualY 2009 Prelim         Met Goal? FY 2009 Goals
 Total Boarding Riders (in millions)                                  39.22            41.93           43.55       45.26              YES      >=        41.61
 Average Weekday Boarding Riders                                   126,103          134,690         139,716     146,125               YES      >=      134,400
 Percent of Scheduled Service Operated                             99.38%           99.49%          99.64%      99.72%                YES      >=      99.30%
 Miles Between Major Mechanical Schedule Loss 2                       5,877            6,097           8,155       9,047              YES      >=        6,475
 Miles Between Chargeable Accidents                                189,258          135,883          96,369     102,562               No       >=      175,000
 Passenger Concerns per 100,000 Boardings                              10.2             10.6            10.1          9.7             No                  9.00
BUS OPERATIONS                                                 2006 Annual      2007 Annual     2008 AnnualY 2009 Prelim         Met Goal? FY 2009 Goals
 Total Boarding Riders (in millions)                                  30.94            31.65           33.10       34.51              YES      >=        31.10
 Average Weekday Boarding Riders                                    99,966          102,123         106,673     111,820               YES      >=      100,300
 Boardings per Total Hour                                              23.0             23.2            23.8        25.0              YES      >=         22.5
 Percent of Scheduled Service Operated                             99.33%           99.44%          99.61%      99.69%                YES      >=      99.25%
 Miles Between Major Mechanical Schedule Loss 2                       5,394            5,590           7,520       8,289              YES      >=        6,000
 Miles Between Chargeable Accidents                                169,725          122,260          88,190      92,503               No       >=      160,000
 On-time Performance                                                 90.3%            89.7%           90.1%       88.6%               No       >=       95.0%
 Operator Personal Time-off                                           7.7%             7.1%            6.9%        7.7%               YES      <=       10.0%
 Maintenance Personal Time-off                                        7.8%             7.9%            6.1%        7.2%               YES      <=        8.0%
 Passenger Concerns per 100,000 Boardings                              12.0             13.1            12.4        12.3              No       <=           9.0
LIGHT RAIL OPERATIONS                                          2006 Annual      2007 Annual     2008 AnnualY 2009 Prelim         Met Goal? FY 2009 Goals
 Total Boarding Riders (in millions)                                   8.28            10.28           10.45      10.75               YES      >=     10.51
 Average Weekday Boarding Riders                                    26,137           32,567          33,043      34,305               YES      >=    34,100
 Boardings per Total Hour                                              59.8             71.5            72.8        74.9              YES      >=      72.0
 Percent of Scheduled Service Operated                             99.94%           99.95%          99.96%      99.97%                YES      >=   99.90%
 Miles Between Major Mechanical Schedule Loss 2                     26,615           25,817          28,511      38,223               No       >=    40,000
 Miles Between Chargeable Accidents 3                            2,129,189        2,220,230         444,765   1,108,479               No       >= 2,216,957
 On-time Performance                                                 92.0%            90.0%           87.4%       90.1%               No       >=    95.0%
 Operator Personal Time-off                                           6.8%             6.8%            6.1%        7.3%               YES      <=    10.0%
 Maintenance Personal Time-off                                        7.2%             7.9%            7.7%        5.6%               YES      <=     8.0%
 Way, Power, & Signal Personal Time-off                               7.1%             5.2%            5.0%        4.7%               YES      <=     8.0%
 Passenger Concerns per 100,000 Boardings                                3.5              2.8             2.8         1.5             YES      <=        3.0
PARATRANSIT                                                    2006 Annual      2007 Annual     2008 AnnualY 2009 Prelim         Met Goal? FY 2009 Goals
 Passengers per Revenue Hour                                           2.31             2.31            2.36        2.39              YES      >=          2.30
 Net Cost per Passenger                                             $25.52           $25.39          $25.29      $24.84               YES      <=        $27.00
Note: Ridership goals were developed using budget projections.
1 Reflects direct transit-related operating costs based on the full-time-equivalent (FTE) cost allocation methodology, in conformance with the NTD (National
Transit Database) reporting methodology.
2 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns.
3 Goal is no more than one chargeable accident in a year.




                                                                                  7
         11.a




Ridership 

Summary

                                                                                                                                                          11.a

SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
RIDERSHIP SUMMARY
(Directly Operated and Contracted/Inter-agency Services)
FY 2009 Preliminary Annual Transit Operations Performance Report

                                                                                            FY 2009              FY 2008             % Change
Directly Operated services                                                              FY 2009               FY 2008               % Change
Bus                                                           34,510,273 33,103,913                                                       4.2%
 Average Weekday Riders                                          111,820       106,675                                                    4.8%
Light Rail                                                    10,754,161    10,451,136                                                    2.9%
 Average Weekday Riders                                           34,305        33,043                                                    3.8%
                        Total Directly Operated Services 45,264,434         43,555,049                                                    3.9%
                                     Average Weekday Riders      146,125       139,718                                                    4.6%
Contracted/Inter-agency services                            FY 2009      FY 2008                                                      % Change
Paratransit                                                    1,067,115    1,055,429                                                   1.1%
 Average Weekday Riders                                                                              3,685                 3,653          0.9%
Dumbarton Express                                                                               261,206               218,464            19.6%
 Average Weekday Riders                                                                              1,028                  860          19.6%
Highway 17 Express                                                                              314,606               268,001            17.4%
 Average Weekday Riders                                                                              1,008                   855         17.9%
Monterey-San Jose Express                                                                         33,566                25,484           31.7%
 Average Weekday Riders                                                                                  93                    68        35.6%
                                                                                                                                         35 6%
Caltrain                                                                                    12,631,395           11,961,718               5.6%
 Average Weekday Riders                                                                             39,903               37,440           6.6%
Caltrain Shuttles (in Santa Clara County)                                                       877,258               729,325            20.3%
 Average Weekday Riders                                                                              3,440                 2,849         20.8%
Altamont Commuter Express (ACE)                                                                 797,233               805,594            -1.0%
 Average Weekday Riders                                                                              3,164                 3,159          0.1%
ACE Shuttles                                                                                    235,699               229,046             2.9%
 Average Weekday Riders                                                                                 935                  898          4.1%
                              1
Light Rail Shuttles                                                                               32,430                43,047          -24.7%
 Average Weekday Riders                                                                                 324                  169         91.8%
                    Total Contracted / Inter-Agency                                          8,130,362            7,644,470               6.4%
Combined Total Ridership (in Santa Clara County) 2                                          53,394,796           51,199,519               4.3%
1 River Oaks, Great America, and DASH routes became directly-operated by VTA in FY 2008. Kaiser shuttle discontinued in January 2008 due to low
ridership.
2 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-
San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area,
therefore, 100% of the ridership is included.




                                                                               8
          11.a




      Route
Performance
                                                                                                   11.a




SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
ROUTE PERFORMANCE
FY 2009 Preliminary Annual Performance Report

The VTA Board of Directors adopted the Transit Sustainability Policy (TSP) Goals and Core
Principles in October 2006. The TSP is ridership-based. It is designed to provide a framework
for the efficient and effective expenditure of public funds and to achieve the highest return on
transit investments in terms of public good and system productivity. The policy will guide the
implementation of new transit services as well as the refinement and maintenance of existing
transit services. All proposed new services will be subject to the policy and will undergo
analysis using the standards and guidelines presented in the Service Design Guidelines.

The Service Design Guidelines (SDG) were developed for use in conjunction with the TSP
evaluation and recommendation process to evaluate, design, implement and monitor transit
services in the region. They provide a link between local commitments to transit service,
construction and operational feasibility, and overall operational efficiency. The Service Design
Guidelines comprise two parts: 1) Service Performance Standards, and 2) Design Guidelines.

The Route Performance section that follows focuses on providing route service performance
statistics and standards. Service Performance Standards are the primary criteria for the TSP
evaluation and recommendation process and are applied to service changes, new lines and capital
projects. These standards apply to both existing and new services. In the case of existing
services, the standards are used to identify underperforming lines and make recommendations for
improvement. In the case of new service, the standards are used in the development of
recommendations for service refinements, modal alterations, or implementation.

The following is a summary of the service performance standards:

       Primary Standard. The Primary standard is Average Boarding Per Revenue Hour.
       This standard applies to Community Bus, Local Bus, BRT and Light Rail (LRT).
       For evaluation purposes the standard is calculated for all time periods, and for
       weekdays, Saturdays and Sundays. This standard is recalculated quarterly and
       may move up or down.

       Express Bus Standard. The Express bus standard is 60% of the seated vehicle
       loading capacity. This singular standard is needed due to the special
       characteristics of Express Bus lines where seat turnover is low.

       Minimum Standard. The categorical minimum standard for any bus transit
       service is 15 Boardings Per Revenue Hour. Bus lines that consistently operate
       below this threshold, and that are unresponsive to marketing, restructuring, and
       operational refinements, shall be discontinued. There is no minimum standard for
       existing rail lines. Since the capital investments in these lines have already been
       made, it is the policy of VTA to increase ridership on these lines by working with
       cities to improve surrounding land uses and develop supporting polices and to
       apply standards whereby consistently underperforming stations may be skipped or
       closed.

                                                9
     Santa Clara Valley Transportation Authority
     Weekday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                         Core/Primary routes (Weekday)
      45



      40



      35



      30




10
      25



      20



      15
           22   23   25   26   55   57   58   60           61                   62   64   66          68   70   71   72   73   77   522
                                                                        Routes


                                                   Boardings per revenue hour              Standard
                                                                                                                                          11.a
     Santa Clara Valley Transportation Authority
     Weekday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                    Local/Secondary routes (Weekday)
      35



      30



      25



      20




11
      15



      10



       5
               27          35          40                                 54              63   81   82
                                                                  Routes


                                             Boardings per revenue hour        Standard
                                                                                                         11.a
     Santa Clara Valley Transportation Authority
     Weekday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                        Feeder routes (Weekday)
      35

     Santa Clara Valley Transportation Authority
     Weekday Average Peak Load
     FYTD 2008 3rd Quarter Transit Operations Performance Report


      25




12
      15




       5
             10        31       33        46                            47   51         52   53   76
                                                                   Routes

                                               Boardings per revenue hour    Standard
                                                                                                       11.a
     Santa Clara Valley Transportation Authority
     Weekday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                         Community Bus and Shuttle routes (Weekday)
     40




     30




     20




13
     10




      0
          11   13   14   15   16   17   18   19   32   34       37             39        42   45   48              49   65   88   89   DASH G.AMERICA R.OAKS IBM Shuttle ACE Shuttles




                                                                                 Routes

                                                            Boardings per revenue hour                  Standard
                                                                                                                                                                                        11.a
     Santa Clara Valley Transportation Authority
     Average Peak Load
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                              Full-day Express*/Express routes (Weekday)
       30




       25




       20




14
       15




       10




        5
              180*     101      102     103     104      120     121                   122   140              168   181   182   Hway   DB   MSJ
                                                                                                                                 17
                                                                                Routes

                                                                   Average peak load               Standard




     Note:   Standard for express routes is 60% of seating capacity. The seating capacity for a 40-foot VTA bus is 37.
             60% of 37 equals 22.2.
                                                                                                                                                  11.a
     Santa Clara Valley Transportation Authority
     Weekday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                        Limited routes (Weekday)
      25




      20




      15




15
      10




       5




       0
                   304                  321                                328        330
                                                                 Routes

                                              Boardings per revenue hour   Standard
                                                                                            11.a
     Santa Clara Valley Transportation Authority
     Weekday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                                Light Rail (Weekday)
      100




       75




16
       50




       25
                       Alum Rock-Santa Teresa                                               Mtn. View-Winchester
                                                                        Routes

                                                    Boardings per revenue hour   Standard
                                                                                                                   11.a
     Santa Clara Valley Transportation Authority
     Saturday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                         Core/Primary routes (Saturday)
      45




      30




17
      15




       0
           22   23   25   26   55   57    60    61                62          64   66         68   70   71   72   73   77   522
                                                                      Routes


                                                 Boardings per revenue hour             Standard
                                                                                                                                  11.a
     Santa Clara Valley Transportation Authority
     Saturday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                     Local/Secondary routes (Saturday)
      25




      20




      15




18
      10




       5




       0
               27          35          40                                  54              63   81   82
                                                                   Routes


                                              Boardings per revenue hour        Standard
                                                                                                          11.a
     Santa Clara Valley Transportation Authority
     Saturday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                        Feeder routes (Saturday)
      35

     Santa Clara Valley Transportation Authority
     Weekday Average Peak Load
       30
     FYTD 2008 3rd Quarter Transit Operations Performance Report


      25



      20




19
      15



      10



       5
                10            12            31                            33              46   47
                                                                 Routes

                                             Boardings per revenue hour        Standard
                                                                                                    11.a
     Santa Clara Valley Transportation Authority
     Saturday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                      Community Bus routes (Saturday)
     30



     25



     20



     15




20
     10



      5



      0
           11     13      14     17      18              19                 32     39       42   45   48   49
                                                                   Routes

                                               Boardings per revenue hour        Standard
                                                                                                                11.a
     Santa Clara Valley Transportation Authority
     Saturday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                               Light Rail (Saturday)
      75




      50




21
      25




       0
                      Alum Rock-Santa Teresa                                              Mtn. View-Winchester
                                                                      Routes

                                                  Boardings per revenue hour   Standard
                                                                                                                 11.a
     Santa Clara Valley Transportation Authority
     Sunday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                         Core/Primary routes (Sunday)
      45




      30




22
      15




       0
           22   23   25   26   55   57      60         61                     62   64   66         68   70   71   72   73   77
                                                                      Routes


                                                 Boardings per revenue hour             Standard
                                                                                                                                 11.a
     Santa Clara Valley Transportation Authority
     Sunday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                     Local/Secondary routes (Sunday)
      20




      15




      10




23
       5




       0
               27          35          40                                 54              63   81   82
                                                                  Routes


                                             Boardings per revenue hour        Standard
                                                                                                         11.a
     Santa Clara Valley Transportation Authority
     Sunday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                            Feeder routes (Sunday)
      40

     Santa Clara Valley Transportation Authority
     Weekday Average Peak Load
     FYTD 2008 3rd Quarter Transit Operations Performance Report
      30




      20




24
      10




       0
               10          12          31                                33          43   46   47
                                                                    Routes

                                                Boardings per revenue hour    Standard
                                                                                                    11.a
     Santa Clara Valley Transportation Authority
     Sunday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                     Community Bus routes (Sunday)
     25




     20




     15




25
     10




      5




      0
            13       14      17       18            19                    39              42   45   48   49
                                                                 Routes

                                             Boardings per revenue hour        Standard
                                                                                                              11.a
     Santa Clara Valley Transportation Authority
     Sunday Boardings per revenue hour
     FY 2009 Preliminary Annual Transit Operations Performance Report

                                               Light Rail (Sunday)
      60




      40




26
      20
                      Alum Rock-Santa Teresa                                             Mtn. View-Winchester
                                                                     Routes

                                                 Boardings per revenue hour   Standard
                                                                                                                11.a
                                                                                                                           11.a




Route 10
Santa Clara Transit Center to Metro-Airport LRT Station
Map of Route 10 from Santa Clara Transit Center to Metro-Airport LRT Station




ROUTE DESCRIPTION: Airport Flyer: Santa Clara Transit Center to Metro-Airport LRT Station - free service.

MAJOR SERVICE CHANGES: Major service change - January 14, 2008. Operates on Coleman Ave. and Airport Boulevard, 

but no longer serves De La Cruz or the airport employee parking lots.

TRANSIT CONNECTION: Caltrain, Light Rail 

MAJOR GENERATORS: Santa Clara University, Caltrain, and San Jose International Airport.


ROUTE TYPE: Feeder

SERVICE HOURS: 4:30 a.m. - midnight on weekdays and 4:30 a.m. - midnight on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 5.87 miles; Every 15 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                           Hour           Hour           Difference

Peak                   453            492                -8.0%                 14.8        14.5              1.9%
Midday                 472            502                -6.1%                 19.6        18.6               5.3%
OffPeak                238            267               -11.1%                 17.0        18.9              -9.8%
Weekday               1,162          1,262               -7.9%                 16.9        16.8               0.7%
Saturday               813            893                -9.0%                 12.9        14.2              -9.2%
Sunday                 966           1048                -7.8%                 15.3        16.6              -8.0%
ON-TIME PERFORMANCE: 96.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.84%





                                                            27
                                                                                                                         11.a




Route 11
San Jose Market Center to Hedding & 15th




ROUTE DESCRIPTION: San Jose Market Center to Hedding & 15th via downtown San Jose.

MAJOR SERVICE CHANGES: New route- effective January 14, 2008.

TRANSIT CONNECTION: Light Rail, Greyhound 

MAJOR GENERATORS: San Jose City Hall, Japan-American Community Senior Center, Joyce Ellington Library, and 

Northside Community Center.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 7 p.m. on weekdays and 9 a.m. - 6 p.m. on Saturday; No Sunday Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 4.1 miles; Every 60 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                   76            24              224.7%              10.7          6.7              58.8%
Midday                 53            32               66.2%              8.8           10.5             -16.6%
Weekday               132            58              129.3%              10.0          8.9              13.5%
Saturday               68            32              115.7%              7.4           7.0               5.3%
ON-TIME PERFORMANCE: 83.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.91%





                                                          28
                                                                                                                          11.a




Route 12
Eastridge Transit Center to San Jose Civic Center via San Jose Flea Market




ROUTE DESCRIPTION: Eastridge Transit Center to San Jose Civic Center via Berryessa Flea Market - operates only on 

weekends.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: County/San Jose Civic Center, Berryessa Flea Market, and Eastridge Shopping Center.

ROUTE TYPE: Feeder

SERVICE HOURS: No weekday service. 9:30 a.m. - 6:30 p.m. on weekends only.

ROUTE LENGTH AND SERVICE FREQUENCY: 8.92 miles; Every 30 minutes during weekends, morning to evening.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference


Saturday              842            810               4.0%               30.0          28.9              4.0%
Sunday                876            968               -9.4%              31.2          34.1              -8.4%
ON-TIME PERFORMANCE: 83.8%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.77%





                                                           29
                                                                                                                         11.a




Route 13
Ohlone/Chynoweth LRT Station to Almaden Road & McKean




ROUTE DESCRIPTION: Ohlone/Chynoweth LRT Station to Almaden Road & McKean via Almaden Expressway.

MAJOR SERVICE CHANGES: Converted to community bus line.

TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: Oakridge Mall, South Almaden Valley includes Bret Harte Middle School and Leland High School.

ROUTE TYPE: Community Bus

SERVICE HOURS: 5:30 a.m. - 8 p.m. on weekdays and 9 a.m. - 5:30 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.78 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                 156            126              23.7%               11.5          9.4              21.4%
Midday               107             99               7.8%               17.5          15.3             14.3%
OffPeak               21             21               2.5%               15.5          15.2              2.0%
Weekday              284            246              15.5%               13.5          11.6             16.1%
Saturday              81             77               5.6%               9.3           9.0               3.3%
Sunday                51             60              -15.2%              5.8           7.1              -17.2%
ON-TIME PERFORMANCE: 94.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.88%





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Route 14
Gilroy Transit Center via Gilroy Crossings




ROUTE DESCRIPTION: Gilroy Transit Center to Gilroy Crossings Shopping areas.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Caltrain, Greyhound, San Benito Transit 

MAJOR GENERATORS: Gilroy Caltrain, Gilroy Crossings Shopping Center, and Wal-Mart.

ROUTE TYPE: Community Bus

SERVICE HOURS: 8 a.m. - 8 p.m. on weekdays, 8:30 a.m. - 6:30 p.m. on Saturday, and 9:30 a.m. - 5:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 4.26 miles; Every 60 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                   25             21              18.8%               8.3            7.9              3.9%
Midday                 66             45              46.4%               14.5          11.6              24.7%
OffPeak                8              5               48.9%               30.7          17.6              74.0%
Weekday                98             71              38.4%               12.6          10.5              20.5%
Saturday               83             56              46.9%               14.5          9.9               46.9%
Sunday                 54             46              16.0%               11.7          10.1              15.3%
ON-TIME PERFORMANCE: 90.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.72%





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Route 15
Dunne & Jackson Oaks to Morgan Hill Civic Center




ROUTE DESCRIPTION: Operates to Dunne & Jackson Oaks in peak hours and to Centennial Senior Center during middays.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Caltrain 

MAJOR GENERATORS: Morgan Hill Civic Center, Caltrain, Britton Middle School, and Centennial Recreation Center.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 7 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.84 miles; Every 60 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                  38             33              17.5%               5.3            4.6              17.2%
Midday                32             27              17.0%               5.8            5.0              17.2%
OffPeak               3              3               -19.7%              0.0            0.0               N/A
Weekday               73             63              15.3%               5.8            5.0              15.2%
ON-TIME PERFORMANCE: 91.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.93%





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Route 16
Burnett Avenue to Main & Dewitt




ROUTE DESCRIPTION: Burnett Avenue to Morgan Hill Civic Center via Live Oak High School.
MAJOR SERVICE CHANGES: No recent changes.
TRANSIT CONNECTION: Caltrain
MAJOR GENERATORS: Morgan Hill Civic Center, Live Oak High School, Cochrane Plaza, and Sobrato High School.
ROUTE TYPE: Community Bus
SERVICE HOURS: 6:30 a.m. - 5:30 p.m. on weekdays only; No weekend Service.
ROUTE LENGTH AND SERVICE FREQUENCY: 6.95 miles; Every 60 minutes during peak.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1
RIDERSHIP STATISTICS:
  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                 170            129              31.2%               31.7          24.9              27.7%
Midday                60             65              -7.3%               9.8           10.5              -6.6%
Weekday              230            194              18.3%               20.0          17.1              17.3%
ON-TIME PERFORMANCE: 92.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.84%





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Route 17
Gilroy Transit Center to Saint Louise Hospital




ROUTE DESCRIPTION: Gilroy Transit Center to Saint Louise Hospital, Valley Health Center, Outlet stores, and Arroyo Circle.


MAJOR SERVICE CHANGES: Effective October 6, 2008: Now serves new Valley Health Center - Gilroy.

TRANSIT CONNECTION: Caltrain, Greyhound, San Benito Transit 

MAJOR GENERATORS: Gilroy Caltrain, Kaiser Clinic, Valley Health Center - Gilroy, Outlet Stores, St. Louise Regional 

Hospital, Social Services, and Hope Center.

ROUTE TYPE: Community Bus

SERVICE HOURS: 7:30 a.m. - 7:30 p.m. on weekdays , 8:30 a.m. - 5:30 p.m. on Saturday, and 10:30 a.m. - 4:30 p.m. on 

Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 7.95 miles; Every 60 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                           Hour           Hour           Difference

Peak                    44             26               69.2%               10.5           7.6               38.7%
Midday                  83             46               82.0%               19.6           12.6              55.9%
OffPeak                 6              5                18.3%               14.0           14.4              -2.8%
Weekday                134             77               73.2%               15.0           10.4              45.0%
Saturday                60             47               26.3%               11.9           10.0              19.2%
Sunday                  34             33               3.2%                9.6            9.8               -2.7%
ON-TIME PERFORMANCE: 91.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.77%





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Route 18
Gilroy Transit Center to Gavilan College




ROUTE DESCRIPTION: Gilroy Transit Center to Gavilan College via Gilroy High School.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Caltrain, Greyhound, San Benito Transit 

MAJOR GENERATORS: Gilroy Caltrain, Gilroy High School, and Gavilan College.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 9 p.m. on weekdays , 8 a.m. - 5 p.m. on Saturday, and 10 a.m. - 5 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 5.47 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                   86             71              20.7%               13.6          10.8             26.0%
Midday                121             95              27.1%               22.5          16.1             39.8%
OffPeak                7              10              -25.8%              7.1           10.3             -31.5%
Weekday               214            176              21.6%               16.8          13.1             28.7%
Saturday               26             15              74.2%               5.9           3.3              80.1%
Sunday                 15             12              24.5%               4.3           3.3              28.1%
ON-TIME PERFORMANCE: 92.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.87%





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Route 19
Gilroy Transit Center to Wren & Mantelli




ROUTE DESCRIPTION: Gilroy Transit Center to Wren & Mantelli via 6th, Wren and Montebello.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Caltrain, Greyhound, San Benito Transit 

MAJOR GENERATORS: Gilroy Caltrain, City Hall, and Senior Center.

ROUTE TYPE: Community Bus

SERVICE HOURS: 5 a.m. - 8 p.m. on weekdays , 8 a.m. - 7 p.m. on Saturday, and 9 a.m. - 6 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.14 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                  128             98              29.9%               14.8          11.8                25.4%
Midday                123             91              35.4%               12.5          11.3                10.3%
OffPeak                16             14              10.0%               46.3          30.4                52.5%
Weekday               267            204              30.9%               14.2          12.1                17.0%
Saturday              100             78              28.2%               16.9          12.9                30.9%
Sunday                 77             63              21.2%               15.6          12.6                24.5%
ON-TIME PERFORMANCE: 92.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.92%





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Route 22
Eastridge Transit Center to Palo Alto Transit Center via El Camino




ROUTE DESCRIPTION: Eastridge Transit Center to Palo Alto Transit Center via El Camino, The Alameda, Santa Clara St,
downtown San Jose, Alum Rock, and King.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service to Menlo Park discontinued – all buses start
and end at the Palo Alto Transit Center.
TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Caltrain, SamTrans, Greyhound


MAJOR GENERATORS: Palo Alto High School, San Antonio Shopping Center, Mervyn's Plaza, HP Pavilion, and Eastridge 

Shopping Center.

ROUTE TYPE: Core/Primary


SERVICE HOURS: 24 hours - all week.


ROUTE LENGTH AND SERVICE FREQUENCY: 24.5 miles; Every 12 minutes all day.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 36


RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -    2009 Boardings 2008 Boardings     Boarding per
                     Riders          Riders      Percentage Difference  per Revenue    per Revenue      Revenue Hour -
                                                                            Hour           Hour      Percentage Difference

Peak                  6,729           7,098             -5.2%              38.9            40.1              -2.9%
Midday                6,441           6,476             -0.5%              44.4            44.3              0.1%
OffPeak               3,019           3,083             -2.1%              47.7            48.1              -0.9%
Weekday              16,189          16,657             -2.8%              42.5            43.0              -1.3%
Saturday             11,929          11,929             0.0%               39.5            39.2              0.8%
Sunday               10,959          12,068             -9.2%              39.5            43.1              -8.3%
ON-TIME PERFORMANCE: 84.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.36%





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Route 23
Alum Rock Transit Center to De Anza College via Stevens Creek




ROUTE DESCRIPTION: Alum Rock Transit Center to De Anza College via Stevens Creek, San Carlos, downtown San Jose, 

Santa Clara St, and Alum Rock.

MAJOR SERVICE CHANGES: New stop at De Anza College opened Oct. 6, 2008


TRANSIT CONNECTION: Light Rail 


MAJOR GENERATORS: DeAnza College, Cupertino Square, Valley Fair, San Jose Convention Center, and San Jose State 

University.


ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 1 a.m. on weekdays and 6 a.m. - 1 a.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 13.67 miles; Every 12 minutes during 5 a.m. - midnight.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 26

RIDERSHIP STATISTICS:

  Time Period    2009 Average    2008 Average     Average Riders -    2009 Boardings 2008 Boardings     Boarding per
                    Riders          Riders      Percentage Difference  per Revenue    per Revenue      Revenue Hour -
                                                                           Hour           Hour      Percentage Difference

Peak                 3,714          2,959             25.5%               33.2            29.2             13.7%
Midday               3,653          3,058             19.5%               37.1            36.1              2.7%
OffPeak               889            801              11.0%               39.7            37.6              5.7%
Weekday              8,257          6,818             21.1%               35.5            32.9              7.8%
Saturday             5,653          4,359             29.7%               36.5            30.9             18.0%
Sunday               4,689          3,503             33.9%               31.3            28.4             10.2%
ON-TIME PERFORMANCE: 89.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.68%





                                                          38
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Route 25
Alum Rock Transit Center to De Anza College via Valley Medical Center




ROUTE DESCRIPTION: Alum Rock Transit Center to De Anza College via Bollinger, Williams, Willow, Keyes, and Story.


MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service to East Hills and Meadow discontinued – all 

buses remain on Story, White, and Alum Rock. Weekday frequency improved.

TRANSIT CONNECTION: Light Rail, Caltrain 

MAJOR GENERATORS: DeAnza College, Hyde Intermediate School, Boynton High School, Santa Clara Valley Medical Center, 

and Tamien Child Care Center.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - midnight on weekdays and 5:30 a.m. - 11:30 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 14.1 miles; 10/30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 31

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -    2009 Boardings 2008 Boardings     Boarding per
                     Riders          Riders      Percentage Difference  per Revenue    per Revenue      Revenue Hour -
                                                                            Hour           Hour      Percentage Difference

Peak                  3,198          2,850              12.2%               27.3           25.0              9.2%
Midday                3,402          3,178              7.1%                31.5           34.8              -9.4%
OffPeak                659            665               -0.9%               38.6           36.9              4.6%
Weekday               7,259          6,693               8.5%               30.0           30.0              0.1%
Saturday              4,447          4,155              7.0%                30.8           29.3              4.9%
Sunday                3,672          3,376              8.8%                25.2           27.4              -7.9%
ON-TIME PERFORMANCE: 86.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.63%





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Route 26
Eastridge Transit Center to Sunnyvale-Lockheed Martin Transit Center




ROUTE DESCRIPTION: Eastridge Transit Center to Sunnyvale-Lockheed Martin Transit Center via Tully, Curtner, Campbell Ave, 

Prospect, Miller, Wolfe, and Fair Oaks. 

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Extra service added between Eastridge and Curtner 

Light Rail Station on weekdays. Weekday service to Wolfe & Arques and weekend service to downtown Sunnyvale discontinued. 

TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: Lockheed Martin, Cupertino Square, Prospect High School, Westgate Shopping Center, Prune Yard 

Shopping Center, County Fairgrounds, and Eastridge Shopping Center.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 11 p.m. on weekdays and 6:30 a.m. - 10 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 16.11 miles; 15/30 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 17

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average      Average Riders -    2009 Boardings 2008 Boardings     Boarding per
                     Riders          Riders       Percentage Difference  per Revenue    per Revenue      Revenue Hour -
                                                                             Hour           Hour      Percentage Difference

Peak                  2,253           1,991             13.2%                29.6            25.8             14.7%
Midday                1,806           1,672              8.0%                28.6            29.4             -2.9%
OffPeak                384             465              -17.4%               28.3            31.4             -9.8%
Weekday               4,442           4,128              7.6%                29.1            27.8              4.8%
Saturday              2,648           2,516              5.3%                27.5            26.8              2.9%
Sunday                2,205           2,088              5.6%                22.9            22.3              3.0%
ON-TIME PERFORMANCE: 86.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.74%





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Route 27
Kaiser San Jose to Good Samaritan Hospital




ROUTE DESCRIPTION: Santa Teresa Hospital to Good Samaritan Hospital via Cottle and Blossom Hill.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Terminates at Good Samaritan Hospital. Line 37 will 

provide alternate service to West Valley College. Weekday and Saturday frequency improvements.


TRANSIT CONNECTION: Light Rail 


MAJOR GENERATORS: Good Samaritan Hospital, Almaden Fashion Plaza, Oakridge Mall, and Santa Teresa Community 

Hospital.


ROUTE TYPE: Local/Secondary

SERVICE HOURS: 6 a.m. - 10 p.m. on weekdays, 7:30 a.m. - 9 p.m. on Saturday, and 8:30 a.m. - 8 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 11.38 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 4

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -    2009 Boardings 2008 Boardings     Boarding per
                     Riders          Riders      Percentage Difference  per Revenue    per Revenue      Revenue Hour -
                                                                            Hour           Hour      Percentage Difference

Peak                   488            527               -7.4%               17.5           15.9              9.8%
Midday                 472            500               -5.7%               19.8           19.7              0.5%
OffPeak                115            85                36.1%               19.9           19.5              2.2%
Weekday               1,075          1,112              -3.3%               18.7           17.7              5.6%
Saturday               678            647               4.7%                15.0           15.8              -5.4%
Sunday                 393            391               0.5%                16.8           16.4              2.6%
ON-TIME PERFORMANCE: 83.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.70%





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Route 31
Eastridge Transit Center to Evergreen College




ROUTE DESCRIPTION: Eastridge Transit Center to Evergreen College via Silver Creek, Aborn, and San Felipe.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Segment from Eastridge to McKee Light Rail Station 

discontinued. Line 39 will serve The Villages. 


TRANSIT CONNECTION: Not Applicable.

MAJOR GENERATORS: Eastridge Shopping Center, Silver Creek High School, and Evergreen Community College.

ROUTE TYPE: Feeder

SERVICE HOURS: 6 a.m. - 10 p.m. on weekdays and 7 a.m. - 7 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 11.32 miles; Every 15 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  484            719              -32.7%              19.1          19.1              0.1%
Midday                419            628              -33.4%              31.4          33.6              -6.8%
OffPeak                84            106              -20.3%              20.2          25.3             -20.2%
Weekday               987           1,453             -32.1%              23.0          24.0              -4.1%
Saturday              283            677              -58.2%              13.5          19.7             -31.6%
Sunday                164            493              -66.7%              14.1          20.6             -31.5%
ON-TIME PERFORMANCE: 85.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.82%





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Route 32
Santa Clara Transit Center to San Antonio Shopping Center




ROUTE DESCRIPTION: Santa Clara Transit Center to San Antonio Shopping Center via Monroe, downtown Sunnyvale, and 

Middlefield.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Streamlined routing between Middlefield & Ellis and the 

Sunnyvale Transit Center, and between Monroe & Bowers, and the Santa Clara Transit Center. Converted to community bus line.



TRANSIT CONNECTION: Light Rail, Caltrain 

MAJOR GENERATORS: San Antonio Shopping Center, Crittenden Middle School, Wilcox High School, and Caltrain.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 7:30 p.m. on weekdays and 9 a.m. - 5:30 p.m. on Saturday; No Sunday Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 13.59 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average      Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders       Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                            Hour           Hour           Difference

Peak                  629             532                18.1%              22.3            17.4             28.1%
Midday                284             296                -4.1%              20.3            19.3              5.5%
OffPeak                53              58                -9.4%              68.0           148.5             -54.2%
Weekday               965             886                 8.9%              22.5            19.1             17.5%
Saturday              336             262                28.2%              19.2            14.8             30.0%

ON-TIME PERFORMANCE: 92.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.90%





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Route 33
Great Mall Transit Center to McCarthy Ranch




ROUTE DESCRIPTION: Great Mall/Main Transit Center to McCarthy Ranch via McCarthy.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Retains current routing between Great Mall and 

McCarthy Ranch. Service along Zanker and to 1st & Tasman discontinued. Sunday frequency improvements.

TRANSIT CONNECTION: Light Rail, AC Transit 

MAJOR GENERATORS: Great Mall, McCarthy Ranch Shopping Center/Mall.

ROUTE TYPE: Feeder

SERVICE HOURS: 6 a.m. - 8:30 p.m. on weekdays, 8:30 a.m. - 7:30 p.m. on Saturday, and 9 a.m. - 6:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.57 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                   97            131              -25.6%              9.4           10.9             -13.5%
Midday                118            141              -16.6%              17.9          15.1             18.4%
OffPeak                35             32               10.2%              37.3          24.2              54.1%
Weekday               250            304              -17.6%              14.0          13.4               4.6%
Saturday              254            255               -0.5%              18.9          14.7              29.3%
Sunday                182            203              -10.3%              16.5          16.3              1.0%
ON-TIME PERFORMANCE: 94.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.90%





                                                           44
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Route 34
San Antonio Shopping Center to Downtown Mt. View Transit Center




ROUTE DESCRIPTION: San Antonio Shopping Center to Downtown Mt. View Transit Center via Montecito - operates during
weekday midday only.
MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service along Sylvan and Grant to El Camino
Hospital discontinued. Weekday peak hour and Saturday service discontinued.
TRANSIT CONNECTION: Light Rail, Caltrain
MAJOR GENERATORS: San Antonio Shopping Center, Caltrain, and Redwood Villa Retirement Home.
ROUTE TYPE: Community Bus
SERVICE HOURS: 9:30 a.m. - 3 p.m. on weekdays only; No weekend Service.
ROUTE LENGTH AND SERVICE FREQUENCY: 4.9 miles; Every Hour-Midday.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1
RIDERSHIP STATISTICS:
  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                         Hour           Hour           Difference

Peak                  42            107              -60.9%              61.5          28.5             115.6%
Midday                61             77              -21.4%              9.9           10.9              -8.6%
Weekday              103            189              -45.7%              15.1          17.4             -13.2%

ON-TIME PERFORMANCE: 95.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.95%





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Route 35
Stanford Shopping Center to Downtown Mt. View Transit Center




ROUTE DESCRIPTION: Stanford Shopping Center to Downtown Mt. View Transit Center via downtown Palo Alto, Middlefield, and
California.
MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service to the loop on Middlefield, Whisman, and Ellis in
Mountain View discontinued.
TRANSIT CONNECTION: Light Rail, Caltrain, SamTrans
MAJOR GENERATORS: Stanford Shopping Center, San Antonio Shopping Center, Caltrain, and Jordan Middle School.
ROUTE TYPE: Local/Secondary
SERVICE HOURS: 6 a.m. - 10:30 p.m. on weekdays, 7:30 a.m. - 9 p.m. on Saturday, and 8:30 a.m. - 8 p.m. on Sunday.
ROUTE LENGTH AND SERVICE FREQUENCY: 9.7 miles; Every 30 minutes during peak.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: 3
RIDERSHIP STATISTICS:
  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings   Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue       Hour - Percentage
                                                                           Hour           Hour             Difference

Peak                  627             622                0.9%              22.1            19.5              13.2%
Midday                587             607                -3.2%             24.6            22.6              8.9%
OffPeak               194             173               12.0%              28.6            26.3              8.5%
Weekday              1,409           1,402                0.5%             23.8            21.5              11.1%
Saturday              817             924               -11.5%             17.9            18.5              -3.0%
Sunday                451             475                -5.1%             19.5            20.5              -5.1%
ON-TIME PERFORMANCE: 85.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.74%





                                                            46
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Route 37
Capitol Light Rail Station to West Valley College




ROUTE DESCRIPTION: Capitol Light Rail Station to West Valley College via Hillsdale, Camden, Hacienda, and Pollard.

MAJOR SERVICE CHANGES: January 14, 2008. Route extended to West Valley College via Camden, Winchester, 

Winchester Light Rail Station, Hacienda, Burrows, Pollard, Quito, and Allendale. Weekday frequency improvements, Saturday 

service discontinued. 


TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: West Valley College, Los Gatos Community Hospital, and Central County Occupational Center.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 10:00 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 10.28 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                           Hour           Hour           Difference

Peak                   367            202               81.4%               15.0           11.0              36.8%
Midday                 358            168              113.5%               14.9           10.9              36.9%
OffPeak                 43             22               99.2%               16.4           16.6              -1.4%
Weekday                768            392               96.1%               15.0           11.1              34.9%

ON-TIME PERFORMANCE: 95.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.86%





                                                            47
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Route 39
The Villages to Eastridge Transit Center




ROUTE DESCRIPTION: The Villages to Eastridge Transit Center via Quimby & San Felipe. 

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Route modified to operate between Eastridge and The 

Villages via Quimby, Murillo, Aborn, Ruby, Classico, Fowler, and San Felipe to the Villages. Weekday evening service 

discontinued. Converted to community bus line.

TRANSIT CONNECTION: Not Applicable

MAJOR GENERATORS: The Villages, Evergreen Village Square, Evergreen Valley High School, and Eastridge Shopping 

Center.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 7:30 p.m. on weekdays, 8 a.m. - 7 p.m. on Saturday, and 9 a.m. - 6 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 7.28 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 3

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                           Hour           Hour           Difference

Peak                  210             196                7.3%              14.9           14.0                 6.0%
Midday                171             144               19.2%              26.9           23.6                 14.2%
OffPeak                36             49                -27.5%             95.4           32.3                195.3%
Weekday               417             389                 7.3%             20.0           18.0                 11.0%
Saturday              269             238               13.0%              24.6           19.9                 24.1%
Sunday                189             199                -5.0%             21.0           20.2                 4.0%

ON-TIME PERFORMANCE: 87.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.69%




                                                           48
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Route 40
La Avenida & Inigo to Foothill College




ROUTE DESCRIPTION: La Avenida & Inigo to Foothill College via Shoreline Industrial Park, Rengstorff, San Antonio, and El 

Monte.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Route extended to serve Foothill College via San 

Antonio and El Monte. Sunday service will turn around in downtown Los Altos.

TRANSIT CONNECTION: Caltrain 

MAJOR GENERATORS: Foothill College, and San Antonio Shopping Center.

ROUTE TYPE: Local/Secondary

SERVICE HOURS: 5:30 a.m. - 10:30 p.m. on weekdays, 8 a.m. - 7 p.m. on Saturday, and 9:30 a.m. - 6:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 8.15 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                           Hour           Hour           Difference

Peak                   552            410              34.5%                26.2           22.7             15.7%
Midday                 515            437              17.9%                29.3           29.6              -1.2%
OffPeak                126            140               -9.9%               32.3           40.6             -20.3%
Weekday               1,193           987              20.9%                28.0           27.2               3.2%
Saturday               411            369              11.3%                13.9           15.0              -7.5%
Sunday                 180            211              -14.8%               17.8           21.0             -15.2%
ON-TIME PERFORMANCE: 89.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.83%





                                                            49
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Route 42
Monterey & Senter to Santa Teresa LRT Station




ROUTE DESCRIPTION: Monterey & Senter to Santa Teresa LRT Station via Monterey, E. Branham, and Silver Leaf.

MAJOR SERVICE CHANGES: New route-effective January 14, 2008. 

TRANSIT CONNECTION: Light Rail, Caltrain 

MAJOR GENERATORS: Caltrain ,VA Clinic, and DMV.

ROUTE TYPE: Community Bus

SERVICE HOURS: 5:30 a.m. - 8 p.m. on weekdays, 7 a.m. - 7 p.m. on Saturday, and 9 a.m. - 6 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 7.03 miles; Every 60 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  142             72               97.2%              19.1          19.3              -1.0%
Midday                135             70               94.6%              22.6          23.1              -2.3%
OffPeak                33             16              108.4%              23.1          22.7              1.7%
Weekday               310            157               97.2%              20.9          21.2              -1.2%
Saturday              225             91              148.7%              19.1          15.4              24.0%
Sunday                125             47              166.0%              13.3          10.5              26.0%
ON-TIME PERFORMANCE: 96.4%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.86%





                                                           50
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Route 43
Eastridge to Alum Rock Transit Center




ROUTE DESCRIPTION: Eastridge to Alum Rock Transit Center via Capitol - operates only on Sunday when Line 522 is not
operating.
MAJOR SERVICE CHANGES: New route-effective January 14, 2008.
TRANSIT CONNECTION: Light Rail
MAJOR GENERATORS: Eastridge Shopping Center
ROUTE TYPE: Feeder
SERVICE HOURS: 9:30 a.m. - 6 p.m. only Sunday Service.
ROUTE LENGTH AND SERVICE FREQUENCY: 2.84 miles; Every 30 minutes Sunday during the day.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1
RIDERSHIP STATISTICS:
  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference


Sunday                108            46               136.4%              13.0          11.6              12.2%
ON-TIME PERFORMANCE: 91.6%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.79%





                                                           51
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Route 45
Alum Rock Transit Center to Penitencia Creek Transit Center




ROUTE DESCRIPTION: Alum Rock Transit Center to Penitencia Creek Transit Center via Alum Rock and Toyon.

MAJOR SERVICE CHANGES: New route-effective January 14, 2008.

TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: Penetencia Creek, Toyon, McKee area and James Lick High School.

ROUTE TYPE: Community Bus

SERVICE HOURS: 5:30 a.m. - 9 p.m. on weekdays, 7 a.m. - 8:30 p.m. on Saturday, and 8 a.m. - 7 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 5.42 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  191             78              143.5%              13.2          10.7             23.4%
Midday                100             58               70.5%              8.3           9.7              -14.4%
OffPeak                45             20              122.6%              13.7          11.2             22.3%
Weekday               335            157              113.6%              11.3          10.4              8.8%
Saturday              203             83              145.7%              7.9           6.4              23.4%
Sunday                103             38              173.3%              9.5           7.3              31.3%
ON-TIME PERFORMANCE: 96.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.90%





                                                           52
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Route 46
Great Mall Transit Center via Jacklin to Escuela at Milpitas High School




ROUTE DESCRIPTION: Great Mall/Main Transit Center to Escuela at Milpitas High School via Yellowstone, Park Victoria, and 

Jacklin.

MAJOR SERVICE CHANGES: Weekday frequency improvements.

TRANSIT CONNECTION: Light Rail, AC Transit 

MAJOR GENERATORS: Milpitas High School, Russell Middle School, Rancho Milpitas Middle School, and Great Mall.

ROUTE TYPE: Feeder

SERVICE HOURS: 6 a.m. - 8 p.m. on weekdays, 8 a.m. - 7:30 p.m. on Saturday, and 9 a.m. - 6 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.38 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  589            484               21.9%               36.0           29.7             21.1%
Midday                281            231               21.7%               21.4           21.7             -1.2%
OffPeak                65             52               26.2%               40.3           39.8             1.1%
Weekday               936            766               22.1%               30.1           27.1             10.8%
Saturday              203            186               8.9%                17.5           16.5             6.3%
Sunday                141            133               5.4%                15.7           14.9             4.8%
ON-TIME PERFORMANCE: 93.6%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.58%





                                                           53
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Route 47
Great Mall/Main Transit Center via Milpitas Blvd to Escuela at Milpitas High School




ROUTE DESCRIPTION: Great Mall/Main Transit Center to Escuela at Milpitas High School via Park Victoria, Calaveras, and 

Milpitas Blvd.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Modified near Milpitas High School to loop on 

Arizona instead of Milpitas Blvd. Sunday frequency improvements.


TRANSIT CONNECTION: Light Rail, AC Transit 

MAJOR GENERATORS: Milpitas High School, Russell Middle School, Milpitas City Hall, Kaiser Milpitas, and Great Mall.

ROUTE TYPE: Feeder

SERVICE HOURS: 5:30 a.m. - 10 p.m. on weekdays, 7 a.m. - 8:30 p.m. on Saturday, and 8 a.m. - 8:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 5.91 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 3

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  440            446               -1.4%              26.7            27.1              -1.6%
Midday                375            417              -10.0%              29.9            30.9              -3.5%
OffPeak                98            101               -3.1%              26.1            29.4             -11.0%
Weekday               913            964               -5.3%              27.8            28.9              -3.7%
Saturday              476            555              -14.3%              19.6            22.5             -12.6%
Sunday                334            359               -6.8%              16.2            19.9             -18.5%

ON-TIME PERFORMANCE: 93.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.76%




                                                           54
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Route 48
Los Gatos Civic Center to Winchester Transit Center




ROUTE DESCRIPTION: Los Gatos Civic Center to Winchester Transit Center via Winchester and Hacienda.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Additional night and weekend service added between 

Winchester Transit Center and Winchester and Knowles. Weekend frequency reductions.

TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: Los Gatos Community High School, Los Gatos High School, and Los Gatos Civic Center, and DMV.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 11 p.m. on weekdays, 8 a.m. - 10:30 p.m. on Saturday, and 8:30 a.m. - 9:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.09 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 3

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  210            190              10.5%               14.3          13.4              7.1%
Midday                194            170              14.6%               16.2          14.0             15.8%
OffPeak                40             39              3.5%                22.0          37.5             -41.3%
Weekday               445            399              11.6%               15.6          14.6               7.2%
Saturday              245            256              -4.3%               18.7          14.2             31.9%
Sunday                169            183              -7.6%               14.2          10.8              31.7%
ON-TIME PERFORMANCE: 91.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.82%





                                                           55
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Route 49
Santa Cruz & Main to Winchester Transit Center




ROUTE DESCRIPTION: Downtown Los Gatos to Winchester Transit Center via Los Gatos Blvd and Camden.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekend frequency reductions.

TRANSIT CONNECTION: Light Rail 

MAJOR GENERATORS: Los Gatos Community High School, Los Gatos High School, and Los Gatos Civic Center.


ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 9:30 p.m. on weekdays, 7:30 a.m. - 8 p.m. on Saturday, and 8:30 a.m. - 8 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 5.81 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  188            197               -5.0%              13.8          14.6              -5.4%
Midday                178            184               -3.3%              14.8          15.2              -2.2%
OffPeak                40             47              -14.2%              9.2           11.7             -21.4%
Weekday               405            428               -5.3%              13.5          14.4              -6.2%
Saturday              188            247              -24.0%              15.2          12.9             17.2%
Sunday                141            193              -26.9%              12.2          10.5             16.1%
ON-TIME PERFORMANCE: 94.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.77%





                                                           56
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Route 51
De Anza College to Moffett Field/Ames Center




ROUTE DESCRIPTION: De Anza College to Moffett Field/Ames Center via Grant and Castro.
MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Routing modified to serve Foothill Boulevard and De
Anza College. Additional peak hour service between Moffett Field and Truman & Bryant. Service on Homestead to Cupertino
Square, weekday peak hour service to Parsons & Allen at NASA/Ames. Saturday service discontinued.
TRANSIT CONNECTION: Light Rail, Caltrain
#N/A
ROUTE TYPE: Feeder
#N/A
ROUTE LENGTH AND SERVICE FREQUENCY: 8.76 miles; 30/60 minutes.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1
RIDERSHIP STATISTICS:
  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  543            490              10.8%               29.3          22.9              27.8%
Midday                511            447              14.2%               36.8          32.7              12.6%
Weekday              1,088           963              13.0%               33.5          27.5              22.2%

ON-TIME PERFORMANCE: 92.4%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.85%





                                                           57
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Route 52
Downtown Mountain View Transit Center to Foothill College




ROUTE DESCRIPTION: Downtown Mountain View Transit Center to Foothill College via El Monte.

MAJOR SERVICE CHANGES: No recent changes.


TRANSIT CONNECTION: Light Rail, Caltrain

MAJOR GENERATORS: Caltrain and Foothill College.

ROUTE TYPE: Feeder

SERVICE HOURS: 7 a.m. - 5 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 5.14 miles; 30/60 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                         Hour           Hour           Difference

Peak                 140            126              10.9%               21.0          19.7              6.6%
Midday               219            221               -0.9%              19.3          19.2              0.6%
Weekday              359            348                3.4%              19.9          19.3              2.9%

ON-TIME PERFORMANCE: 92.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.59%





                                                          58
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Route 53
West Valley College to Sunnyvale Transit Center




ROUTE DESCRIPTION: West Valley College to Sunnyvale Transit Center via Saratoga-Sunnyvale, Mary, and Bernardo.
MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Extended to West Valley College via McClellan, De
Anza Blvd, Saratoga-Sunnyvale, and Saratoga Ave.
TRANSIT CONNECTION: Caltrain
MAJOR GENERATORS: Caltrain, Sunnyvale Middle School, Homestead High School, DeAnza College, and West Valley
College.

ROUTE TYPE: Feeder
#N/A
ROUTE LENGTH AND SERVICE FREQUENCY: 12.74 miles; Every 60 minutes.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1
RIDERSHIP STATISTICS:
  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                         Hour           Hour           Difference

Peak                 471            422              11.6%               33.7          29.1              16.0%
Midday               395            335              17.9%               31.7          31.3              1.3%
OffPeak               21             22              -4.8%               0.0           0.0                 N/A
Weekday              887            779              13.9%               33.6          30.9               8.6%

ON-TIME PERFORMANCE: 92.8%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.74%





                                                          59
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Route 54
De Anza College to Sunnyvale/Lockheed Martin Transit Center




ROUTE DESCRIPTION: De Anza College to Sunnyvale/Lockheed Martin Transit Center via Hollenbeck and Mathilda.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. De Anza College to West Valley College replaced 

with Line 53 service. Service through Garner, Bradford, and Persian to Fair Oaks & Tasman. Weekday peak hour service on 

Java discontinued. Weekday and Saturday Frequency Improvements.

TRANSIT CONNECTION: Light Rail, Caltrain

MAJOR GENERATORS: Lockheed-Martin, Caltrain, Sunnyvale Town Center Mall, Sunnyvale City Hall, and DeAnza College.

ROUTE TYPE: Local/Secondary

SERVICE HOURS: 6 a.m. - 9 p.m. on weekdays, 8 a.m. - 8:30 p.m. on Saturday, and 8:30 a.m. - 7:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 7.98 miles; Every 30 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                           Hour           Hour           Difference

Peak                   522            561               -7.0%               27.5           22.5              22.1%
Midday                 468            445               5.1%                29.5           25.3              16.6%
OffPeak                124            158              -21.6%               50.0           46.3              7.9%
Weekday               1,114          1,164              -4.3%               29.9           25.4              17.7%
Saturday               564            479               17.7%               19.2           17.6              9.3%
Sunday                 290            312               -7.1%               17.1           15.6              10.3%
ON-TIME PERFORMANCE: 94.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.67%





                                                            60
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Route 55
De Anza College to Great America




ROUTE DESCRIPTION: De Anza College to Great America via De Anza Blvd, downtown Sunnyvale, Duane, and Lakewood 

Village.


MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service no longer provided to Sandia, Fairwood and 

Palamos on selected northbound trips. Weekday and Sunday frequency improvements.

TRANSIT CONNECTION: Light Rail, Caltrain

MAJOR GENERATORS: DeAnza College, Fremont High School, Caltrain, and Great America Park.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5:30 a.m. - 10:30 p.m. on weekdays, 8 a.m. - 8:30 p.m. on Saturday, and 8 a.m. - 7:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 11.59 miles; 15/30 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 3

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                 1,591          1,490             6.8%                31.5          30.2              4.3%
Midday                896            866              3.5%                31.9          30.6              4.3%
OffPeak               318            228              39.6%               43.3          33.8              28.2%
Weekday              2,805          2,583              8.6%               32.6          30.6               6.6%
Saturday             1052            882              19.3%               23.2          19.9              16.6%
Sunday                735            605              21.4%               17.2          16.2              6.2%
ON-TIME PERFORMANCE: 86.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.80%





                                                           61
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Route 57
West Valley College to Great America via Quito Road




ROUTE DESCRIPTION: West Valley College to Great America via Quito, Saratoga Ave, Kiely, and Bowers.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekday and weekend frequency improvements.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Santa Clara Convention Center, Great America Park, Westgate Shopping Center, and West Valley 

College.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5:30 a.m. - 10:30 p.m. on weekdays, 8 a.m. - 9 p.m. on Saturday, and 8 a.m. - 7:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 12.24 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 7

RIDERSHIP STATISTICS:

    Time Period      2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                        Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                             Hour           Hour           Difference

Peak                      657            577             13.9%               21.1          20.4               3.4%
Midday                    858            697             23.2%               35.3          30.3              16.7%
OffPeak                   233            174             33.3%               26.5          24.5              8.3%
Weekday                  1,748          1,448            20.7%               27.2          24.8               9.8%
Saturday                  939            634             48.2%               19.3          17.4              10.9%
Sunday                    666            510             30.6%               16.0          16.3              -1.5%
ON-TIME PERFORMANCE: 89.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.77%





                                                            62
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Route 58
West Valley College to Alviso




ROUTE DESCRIPTION: West Valley College to Alviso via Saratoga Ave, Kiely, Bowers, Scott, and N. First Street.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Maintain weekday peak hour service only. Routing in

Alviso to operate only on First, Taylor, Gold, Catherine, and Liberty.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Alviso, De la Cruz/Lafayette areas, Westgate Shopping Center, Redwood Middle School, and West

Valley College.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 6 a.m. - 9:30 a.m. and 3 p.m. - 8 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 16.83 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  676             714               -5.3%              19.2           19.0             1.1%
Midday                 52             349              -85.2%              37.0           22.5             64.7%
OffPeak                55             109              -49.6%              59.1           35.9             64.6%
Weekday               783            1,172             -33.2%              20.8           20.9             -0.1%

ON-TIME PERFORMANCE: 87.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.89%





                                                           63
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Route 60
Winchester Transit Center to Great America




ROUTE DESCRIPTION: Winchester Transit Center to Great America via Winchester, Valley Fair, Scott, and Mission College 

Blvd.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Terminate at the Winchester Transit Center and no 

longer operate to Winchester & Knowles. Additional late service to Winchester & Knowles will be provided by Line 48. Weekday

frequency improvements.


TRANSIT CONNECTION: Light Rail, Caltrain


MAJOR GENERATORS: Great America Park, Mission College, Santa Clara Civic Center, Franklin Square, and Valley Fair.


ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 10:30 p.m. on weekdays, 7 a.m. - 10 p.m. on Saturday, and 7 a.m. - 9 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 10.19 miles; 15/30 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 10

RIDERSHIP STATISTICS:

  Time Period     2009 Average    2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders          Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                           Hour           Hour           Difference

Peak                  1,245           1,155             7.8%                23.1            21.1              9.7%
Midday                1,165            949              22.8%               24.4            23.5              3.8%
OffPeak                294             277              6.2%                34.5            33.7              2.2%
Weekday               2,705           2,381             13.6%               24.6            23.1               6.6%
Saturday              1,447           1,316             10.0%               24.7            21.6              14.1%
Sunday                1160            1085              6.9%                20.6            18.9              8.9%
ON-TIME PERFORMANCE: 88.8%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.75%




                                                             64
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Route 61
Good Samaritan Hospital to Sierra & Piedmont via Camden




ROUTE DESCRIPTION: Good Samaritan Hospital to Sierra & Piedmont via Bascom, Naglee, Taylor, and Mabury.

MAJOR SERVICE CHANGES: New route-effective January 14, 2008.


TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: San Jose Civic Center, Hoover Middle School, Lincoln High School, Valley Medical Center, San Jose

City College, Prune Yard Shopping Center, Good Samaritan Hospital.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5:30 a.m. - 10:30 p.m. on weekdays, 6:30 a.m. -10 p.m. on Saturday, and 6:30 a.m. - 9:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 14.64 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 13

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -    2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference  per Revenue    per Revenue     Hour- Percentage
                                                                           Hour           Hour           Difference

Peak                  906            463               95.8%              23.1           23.4              -1.2%
Midday                840            417              101.1%              28.9           28.9              -0.3%
OffPeak               169             81              108.0%              25.2           24.3              4.1%
Weekday              1,915           961               99.2%              25.5           25.6              -0.3%
Saturday             1,028           451              127.9%              16.2           14.2              13.7%
Sunday                833            314              165.1%              13.3           10.6              25.5%
ON-TIME PERFORMANCE: 85.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.69%





                                                           65
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Route 62
Good Samaritan Hospital to Sierra & Piedmont via Union




ROUTE DESCRIPTION: Good Samaritan Hospital to Sierra & Piedmont via Union, bascom, Naglee, Hedding, and Berryessa.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Major routing change and extension to Sierra &

Piedmont in conjunction with new Line 61. Weekday and weekend frequency improvements.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: San Jose Flea Market, San Jose Civic Center, San Jose City College, Valley Medical Center, Prune 

Yard Shopping Center, and Good Sam Hospital.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 10:30 p.m. on weekdays, 6:30 a.m. -10 p.m. on Saturday, and 6:30 a.m. - 9:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 14.66 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 14

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                  801            962              -16.8%              21.3          21.4              -0.3%
Midday                961           1,082             -11.2%              32.1          30.1               6.5%
OffPeak               165            168               -2.3%              24.3          24.3               0.1%
Weekday              1,926          2,212             -12.9%              25.9          25.2               3.0%
Saturday             1,332          1,270               4.8%              20.8          21.1              -1.1%
Sunday               1103           1051               5.0%               17.5          17.6              -0.4%
ON-TIME PERFORMANCE: 85.4%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.75%





                                                           66
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Route 63
Almaden Expwy. & Camden to San Jose State University




ROUTE DESCRIPTION: Almaden Expwy. & Camden to San Jose State University via Meridian and Race.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service no longer provided to Almaden & Via 

Valiente. Weekday and Saturday frequency improvements.

TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Greyhound, Caltrain

MAJOR GENERATORS: San Jose State University, San Jose Diridon Station, Branham High School, and Princeton Plaza.


ROUTE TYPE: Local/Secondary

SERVICE HOURS: 5:30 a.m. - 9 p.m. on weekdays and 8 a.m. - 7 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 11.71 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 2

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                  497           451              10.2%               16.1          15.2              6.4%
Midday                435           385              13.1%               17.8          17.3              2.9%
OffPeak               101            79              28.0%               22.3          20.5              8.4%
Weekday              1,033          915              12.9%               17.3          16.4               5.4%
Saturday              492           373              32.1%               13.3          13.0              2.6%
Sunday                300           246              22.0%               14.0          12.0              16.8%
ON-TIME PERFORMANCE: 86.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.84%





                                                          67
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Route 64
Almaden LRT Station to McKee & White




ROUTE DESCRIPTION: Almaden LRT Station to McKee & White via Almaden Expwy, Lincoln, Santa Clara St, Downtown San 

Jose, Julian, and McKee.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Major routing change east of the San Jose Diridon 

Station, operating on Cahill, San Fernando through downtown San Jose out to McKee & White. Saturday frequency

improvements, and later evening service on weekdays and


TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Greyhound, Caltrain

MAJOR GENERATORS: Capitol Square Mall, San Jose Diridon Station, San Jose State University, HP Pavilion, Willow Glen 

Educational Park, and Almaden Fashion Plaza.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - midnight on weekdays, 6 a.m. - midnight on Saturday, and 6 a.m. - 11 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 10.03 miles; 15/30 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 13

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                 1,648          1,350              22.1%              27.5          24.2              13.7%
Midday               1,553          1,369              13.5%              29.0          28.6               1.6%
OffPeak               300            339              -11.3%              20.3          22.2              -8.7%
Weekday              3,502          3,057              14.5%              27.3          25.7               6.2%
Saturday             1,923          1,864              3.1%               17.6          17.8              -1.5%
Sunday               1330           1743              -23.7%              18.0          20.4             -11.9%
ON-TIME PERFORMANCE: 88.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.77%




                                                           68
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Route 65
Kooser & Meridian to Downtown San Jose




ROUTE DESCRIPTION: Kooser & Meridian to Downtown San Jose via Camden and Leigh.
MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Terminates at Kooser & Meridian instead of Almaden
Light Rail Station. Weekday service reduced to hourly and evening and weekend service discontinued. Converted to
community bus line.
TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Greyhound, Caltrain
MAJOR GENERATORS: San Jose Diridon Station, San Jose City College, and Princeton Plaza.

ROUTE TYPE: Community Bus
SERVICE HOURS: 6 a.m. - 7 p.m. on weekdays only; No weekend Service.
ROUTE LENGTH AND SERVICE FREQUENCY: 11.52 miles; Every 60 minutes.
AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1
RIDERSHIP STATISTICS:
  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                 206            308              -33.2%              15.0          13.7               9.2%
Midday               212            255              -16.7%              16.8          16.9              -0.6%
Weekday              418            605              -31.0%              16.3          14.9               9.5%
ON-TIME PERFORMANCE: 86.0%
PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.86%




                                                          69
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Route 66
Santa Teresa Hospital to Milpitas/Dixon Road via Downtown San Jose




ROUTE DESCRIPTION: Santa Teresa Hospital to Milpitas/Dixon Road via Santa Teresa, Snell, Monterey, 1st, Downtown San 

Jose, 13th, Oakland Rd, and Main.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekday frequency improvements.


TRANSIT CONNECTION: Light Rail, AC Transit, Caltrain

MAJOR GENERATORS: Milpitas High School, Great Mall, San Jose Civic Center, Santa Teresa High School, and Santa 

Teresa Community Hospital.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 11:30 p.m. on weekdays, 5:30 a.m. - 11:30 p.m. on Saturday, and 5:30 a.m. - 10:30 p.m. on 

Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 19.32 miles; Every 15 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 18

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                 2,789          2,510             11.1%               27.3          26.0              5.0%
Midday               2,662          2,290             16.3%               34.5          33.7              2.5%
OffPeak               676            631              7.1%                37.7          34.4              9.8%
Weekday              6,127          5,430             12.8%               31.1          29.7              4.6%
Saturday             3,408          3,156             8.0%                33.8          31.5              7.4%
Sunday               2776           2595              7.0%                28.9          27.2              6.4%
ON-TIME PERFORMANCE: 85.4%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.72%




                                                           70
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Route 68
Gilroy Transit Center to San Jose Diridon Transit Center




ROUTE DESCRIPTION: Gilroy Transit Center to San Jose Diridon Transit Center via Monterey Hwy and Santa Teresa.

MAJOR SERVICE CHANGES: Major service change- April 7, 2008. Weekday peak hour frequency improvements in South 

County due to high ridership.

TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Caltrain, Greyhound, San Benito Transit

MAJOR GENERATORS: San Jose Diridon Station, HP Pavilion, and San Jose/Morgan Hill/Gilroy Corridor.


ROUTE TYPE: Core/Primary

SERVICE HOURS: 4:30 a.m. - 12:30 a.m. on weekdays, 6 a.m. - 12:30 a.m. on Saturday, and 6 a.m. - 12:30 a.m. on Sunday.


ROUTE LENGTH AND SERVICE FREQUENCY: 26.73 miles; 15/30 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 18

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference

Peak                 2,600          2,470              5.3%               28.7          26.5               8.0%
Midday               1,926          1,860              3.5%               38.3          34.5              11.1%
OffPeak               723            668               8.3%               32.1          30.8               4.1%
Weekday              5,249          4,998              5.0%               32.1          29.6               8.3%
Saturday             3,369          3,224              4.5%               30.1          29.1               3.5%
Sunday               2838           2771               2.4%               25.4          25.1               1.1%
ON-TIME PERFORMANCE: 86.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.67%





                                                           71
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Route 70
Capitol LRT Station to Great Mall/Main Transit Center




ROUTE DESCRIPTION: Capitol LRT Station to Great Mall/Main Transit Center via Capitol Expwy, Eastridge, Jackson, and 

Morrill. 

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekend frequency improvements.


TRANSIT CONNECTION: Light Rail, AC Transit       

MAJOR GENERATORS: Great Mall, Morrill Middle School, Independence High School, Eastridge Shopping Center, and 

Andrew Hill High School.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 11:30 p.m. on weekdays and 6:30 a.m. - 11 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 18.99 miles; Every 15 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 19

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference


Peak                 2,733          2,505               9.1%              29.3          26.9               8.9%
Midday               2,521          2,651              -4.9%              31.0          32.9              -5.9%
OffPeak               568            523               8.7%               33.0          28.7              15.2%
Weekday              5,822          5,679               2.5%              30.3          29.6               2.6%
Saturday             3,838          3,623               5.9%              26.3          27.1              -2.9%
Sunday               3,027          2,985              1.4%               20.6          22.5              -8.3%
ON-TIME PERFORMANCE: 89.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.68%





                                                           72
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Route 71
Eastridge Transit Center to Great Mall/Main Transit Center




ROUTE DESCRIPTION: Eastridge Transit Center to Great Mall/Main Transit Center via White and Piedmont.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekday and Sunday frequency improvements.

TRANSIT CONNECTION: Light Rail, AC Transit      

MAJOR GENERATORS: Great Mall, Piedmont Hills High School, Piedmont Middle School, James Lick High School, and 

Eastridge Shopping Center.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 10 p.m. on weekdays and 7 a.m. - 9 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 11.46 miles; Every 15 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 6

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference

Peak                 1,004           907             10.7%              21.8           19.7              10.5%
Midday                959            788             21.7%              32.7           28.8              13.3%
OffPeak               243            225             8.4%               30.5           29.0               5.2%
Weekday              2,207          1,920            14.9%              26.4           23.7              11.7%
Saturday             1,216          1,064            14.3%              28.3           24.0              17.6%
Sunday                979            827             18.4%              22.4           23.1              -2.9%
ON-TIME PERFORMANCE: 89.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.80%





                                                          73
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Route 72
Senter & Monterey to Downtown San Jose




ROUTE DESCRIPTION: Senter & Monterey to Downtown San Jose via McLaughlin.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Buses will turn around at Monterey & Branham. Service 

south of Monterey & Senter provided by the new Line 42. Weekday frequency improvements.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Martin Luther King Jr. Library, San Jose State University, Yerba Buena High School, Fair Middle 

School, and Sylvandale Middle School.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 11 p.m. on weekdays, 6 a.m. - 9:30 p.m. on Saturday, and 6:30 a.m. - 9:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 10.21 miles; Every 15 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 7

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -    2009 Boardings 2008 Boardings   Boarding per Revenue
                     Riders         Riders      Percentage Difference  per Revenue    per Revenue       Hour- Percentage
                                                                           Hour           Hour             Difference


Peak                 1,162          1,246              -6.7%              23.3            22.7                2.6%
Midday               1,148          1,154              -0.6%              25.2            25.3               -0.3%
OffPeak               301            288               4.5%               32.5            31.9                2.0%
Weekday              2,612          2,689              -2.9%              24.9            24.5                1.7%
Saturday             1,307          1,290               1.3%              26.9            23.7               13.2%
Sunday               1,043          1,145              -8.9%              22.0            21.0                4.9%
ON-TIME PERFORMANCE: 89.8%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.81%




                                                            74
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Route 73
Snell/Capitol to Downtown San Jose




ROUTE DESCRIPTION: Snell & Capitol to Downtown San Jose via Senter.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekday and Sunday frequency improvements.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Martin Luther King Jr. Library, San Jose State University, Kelly Park, San Jose Historical Museum,

Andrew Hill High School.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 10:30 p.m. on weekdays, 6:30 a.m. - 9 p.m. on Saturday, and 7 a.m. - 9 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 8.38 miles; Every 15 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 8

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference


Peak                 1,159           969              19.7%              27.2           25.8               5.3%
Midday               1,239          1,005             23.2%              30.0           28.0               7.2%
OffPeak               223            191              16.5%              35.3           35.2               0.3%
Weekday              2,621          2,165             21.1%              29.1           27.5               5.8%
Saturday             1,124           911              23.5%              28.0           24.1              16.0%
Sunday                854            657              30.1%              22.0           21.4               3.2%
ON-TIME PERFORMANCE: 91.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.68%





                                                           75
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Route 76
Los Gatos to Summit Road




ROUTE DESCRIPTION: Los Gatos to Summit Road via Hwy. 17. Route operates on school days only.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Operates only on days when Los Gatos High School

is in session. No summer service.

TRANSIT CONNECTION: Not Applicable

MAJOR GENERATORS: Los Gatos Civic Center, Los Gatos High School, Loma Prieta Community Center, English Middle 

School.

ROUTE TYPE: Feeder

SERVICE HOURS: 6:30 a.m. - 8 a.m. and 2:30 p.m. - 4:30 p.m. on weekdays.

ROUTE LENGTH AND SERVICE FREQUENCY: 23.8 miles; Every 60 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                         Hour           Hour           Difference


Peak                  45            40               14.2%              14.8           12.8              15.1%
Midday                20            19               3.1%               16.3           15.8               3.1%
Weekday               65            59               10.6%              15.2           13.7              11.3%
ON-TIME PERFORMANCE: 84.8%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.81%





                                                          76
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Route 77
Eastridge Transit Center to Great Mall/ Main Transit Center




ROUTE DESCRIPTION: Eastridge Transit Center to Great Mall/Main Transit Center via King and Lundy.


MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Weekday peak hour service between the Great Mall

and Milpitas & Calaveras discontinued. Weekday frequency improvements.


TRANSIT CONNECTION: Light Rail, AC Transit       

MAJOR GENERATORS: Great Mall, Main US Post Office, and Eastridge Shopping Center.


ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 9:30 p.m. on weekdays and 7 a.m. - 8:30 p.m. on weekends.

ROUTE LENGTH AND SERVICE FREQUENCY: 9.74 miles; Every 15 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 5

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour- Percentage
                                                                          Hour           Hour           Difference


Peak                 1,094          1,018             7.4%               21.2           22.5              -5.9%
Midday               1,161           898              29.3%              26.1           26.8              -2.6%
OffPeak               214            156              36.8%              54.0           40.2              34.3%
Weekday              2,468          2,072             19.1%              24.7           25.1              -1.7%
Saturday             1,416          1,336             6.0%               33.7           32.1               5.1%
Sunday               1,059          1,041             1.7%               25.3           24.9               1.6%
ON-TIME PERFORMANCE: 89.4%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.69%





                                                           77
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Route 81
San Jose State University to Cupertino Square




ROUTE DESCRIPTION: San Jose State University to Cupertino Square via Park, Benton, and Homestead.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Between Park & Meridian and downtown San Jose.

The route operates on Meridian, San Carlos, Almaden Blvd., San Fernando and turn around via 6th, Santa Clara and 7th.

Service no longer provided on Park between Meridia



TRANSIT CONNECTION: Light Rail, Greyhound         

MAJOR GENERATORS: Martin Luther King Jr. Library, San Jose State University, Hoover Middle School, Santa Clara High 

School, and Cupertino Square.

ROUTE TYPE: Local/Secondary

SERVICE HOURS: 5:30 a.m. - 9:30 p.m. on weekdays, 7 a.m. - 8 p.m. on Saturday, and 9:30 a.m. - 6 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 10.87 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 4

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -    2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference  per Revenue    per Revenue    Hour - Percentage
                                                                           Hour           Hour           Difference

Peak                   622           1,098             -43.4%              19.2           23.6             -18.6%
Midday                 488           1,120             -56.4%              20.6           28.6             -28.1%
OffPeak                 93            173              -46.2%              22.6           27.3             -17.3%
Weekday               1,203          2,391             -49.7%              20.0           26.0             -23.1%
Saturday               334            880              -62.0%              12.6           21.6             -41.5%
Sunday                 162            737              -78.0%               9.3           19.3             -51.8%
ON-TIME PERFORMANCE: 90.6%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.92%




                                                           78
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Route 82
Westgate to Downtown San Jose




ROUTE DESCRIPTION: Westgate to Downtown San Jose via Hamilton, Minnesota, and 1st.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Service along 7th St. discontinued. Line terminates in

downtown San Jose. Some service north of downtown San Jose provided by new Line 11. Weekday and weekend frequency 

improvements.

TRANSIT CONNECTION: Light Rail, Caltrain

MAJOR GENERATORS: Westgate Shopping Center, Willow Glen Educational Park, Tamien Child Care Center, and Notre 

Dame High School.

ROUTE TYPE: Local/Secondary

SERVICE HOURS: 5:30 a.m. - 9 p.m. on weekdays, 7 a.m. - 8:30 p.m. on Saturday, and 7 a.m. - 7:30 p.m. on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 10.14 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 7

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -      2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference    per Revenue    per Revenue     Hour - Percentage
                                                                             Hour           Hour           Difference

Peak                  716            696               2.9%                 22.4            20.3             10.3%
Midday                790            682               15.8%                31.8            27.5             15.6%
OffPeak               115             94               22.4%                27.0            24.6             9.8%
Weekday              1,621          1,472              10.1%                26.6            23.4             13.4%
Saturday              851            656               29.7%                19.0            16.7             13.9%
Sunday                632            545               15.9%                15.1            14.5             4.6%
ON-TIME PERFORMANCE: 91.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.76%





                                                            79
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Route 88
Palo Alto Veteran's Hospital to Middlefield & Colorado




ROUTE DESCRIPTION: Palo Alto Veteran's Hospital to Middlefield & Colorado via Arastradero, Charleston, Fabian, and 

L i 
 SERVICE CHANGES: Major service change- July 14, 2008. Major route change to operate to midtown Palo Alto via 

MAJOR
Louis and Colorado instead of the San Antonio Transit Center. Peak frequency improved to 30 minutes. Selected trips to serve 

Jordan Middle School. Two new school



TRANSIT CONNECTION: Caltrain, SamTrans

MAJOR GENERATORS: Palo Alto VA Hospital, Gunn High School, Terman Middle School, midtown Palo Alto, Jordan Middle 

School.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6:30 a.m. - 6 p.m. on weekdays.

ROUTE LENGTH AND SERVICE FREQUENCY: 6.33 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period      2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                      Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                           Hour           Hour           Difference

Peak                   271             232               16.8%               25.0           17.9              39.5%
Midday                 124             127               -2.1%               18.6           13.5              37.9%
Weekday                400             374                7.1%               22.9           16.7              36.6%
ON-TIME PERFORMANCE: 90.8%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.92%





                                                             80
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Route 89
Palo Alto Veteran's Hospital to California Ave. Caltrain Station




ROUTE DESCRIPTION: Palo Alto Veteran's Hospital to California Ave. Caltrain Station via Stanford Research Park - peak

direction only.

MAJOR SERVICE CHANGES: New route- January 14, 2008.

TRANSIT CONNECTION: Caltrain, SamTrans

MAJOR GENERATORS: Palo Alto VA Hospital, Gunn High School, Terman Middle School, North County Offices & Court, and 

Caltrain.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6 a.m. - 9:30 a.m. and 3:30 p.m. - 7 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 4.22 miles; Every 30 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  157             73              115.2%               29.0           28.8              0.8%
Midday                 12             7                54.9%               35.7           47.6             -25.0%
OffPeak                21             11               89.7%               0.0            0.0                N/A
Weekday               190             92              107.2%               33.1           34.1              -2.8%
ON-TIME PERFORMANCE: 92.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.89%





                                                           81
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Route 101
Camden & Highway 85 to Palo Alto




ROUTE DESCRIPTION: Camden & Highway 85 to Palo Alto via Hwy. 280 - peak direction only.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Reduce to 2 trips in each direction.

TRANSIT CONNECTION: Light Rail, SamTrans

MAJOR GENERATORS: Camden/Hwy85, Westgate Shopping Center, Cupertino Square, Industrial areas enroute to

Stanford Industrial Park.

ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 7:30 a.m. and 4:30 p.m. - 5:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 26.28 miles; 2 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 0

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average      Peak Load per
                  Peak Load      Peak Load   Percentage Difference  Peak Load      Peak Load        Revenue Hour -
                    Riders         Riders                                                        Percentage Difference

Peak                  74             87             -15.6%             15.5           11.0              40.8%
ON-TIME PERFORMANCE: 90.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.85%





                                                        82
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Route 102
South San Jose to Palo Alto




ROUTE DESCRIPTION: South San Jose to Palo Alto via Hwy. 85 and Hwy. 280 - peak direction only.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail, SamTrans

MAJOR GENERATORS: Santa Teresa LRT, Ohlone/Chynoweth LRT, Industrial areas enroute to Stanford Industrial Park.

ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 7:30 a.m. and 3:30 p.m. - 5:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 31.68 miles; 3 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average       Peak Load per
                  Peak Load      Peak Load   Percentage Difference  Peak Load      Peak Load         Revenue Hour -
                    Riders         Riders                                                         Percentage Difference

Peak                  150           118              26.4%             21.9           17.8               23.3%
ON-TIME PERFORMANCE: 94.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.83%





                                                         83
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Route 103
Eastridge Transit Center to Palo Alto




ROUTE DESCRIPTION: Eastridge Transit Center to Palo Alto via Capitol Expwy and Hwy. 280 - peak direction only.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail, SamTrans

MAJOR GENERATORS: Eastridge Shopping Center, Fruitdale LRT, Industrial areas enroute to Stanford Industrial Park.

ROUTE TYPE: Express

SERVICE HOURS: 5 a.m. - 7:30 a.m. and 2:30 p.m. - 5:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 29.8 miles; 4 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average    2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load       Peak Load        Revenue Hour -
                     Riders         Riders                                                         Percentage Difference

Peak                  142            132               7.0%              16.2           15.7               3.4%
ON-TIME PERFORMANCE: 82.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.77%





                                                          84
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Route 104
Penitenicia Creek Transit Center to Palo Alto




ROUTE DESCRIPTION: Penitenicia Creek Transit Center to Palo Alto via Hwy. 237 - peak direction only.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail, AC Transit, SamTrans

MAJOR GENERATORS: Penitencia LRT, Milpitas area, Palo Alto VA Hospital, and Industrial areas enroute to Stanford 

Industrial Park.

ROUTE TYPE: Express

SERVICE HOURS: 5:30 a.m. - 7 a.m. and 3:30 p.m. - 5:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 26.37 miles; 3 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average    2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load       Peak Load        Revenue Hour -
                     Riders         Riders                                                         Percentage Difference
Peak                   98             88              10.5%              12.9           12.2               5.8%
ON-TIME PERFORMANCE: 92.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.63%





                                                          85
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Route 120
Fremont BART to Lockheed Martin Transit Center/Moffett Industrial Park




ROUTE DESCRIPTION: Fremont BART to Lockheed Martin Transit Center/Moffett Industrial Park via Mission Blvd, Hwy 880 

and Hwy 237 - peak direction only.

MAJOR SERVICE CHANGES: Add new a.m. & p.m. trips due to high passenger loads - October 6, 2008.

TRANSIT CONNECTION: Light Rail AC Transit and BART

MAJOR GENERATORS: Fremont BART, Industrial areas from Crossman LRT to Lockheed LRT.

ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 8:30 a.m. and 4 p.m. - 6:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 19.73 miles; 3 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average       Peak Load per
                  Peak Load      Peak Load   Percentage Difference  Peak Load      Peak Load         Revenue Hour -
                    Riders         Riders                                                         Percentage Difference
Peak                  170            94              79.5%             20.7           14.8               40.0%
ON-TIME PERFORMANCE: 90.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.95%





                                                         86
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Route 121
Gilroy Transit Center to Lockheed Martin Transit Center/Moffett Industrial Park




ROUTE DESCRIPTION: Gilroy Transit Center to Lockheed Martin Transit Center/Moffett Industrial Park via Monterey Hwy 

and Hwy 101 - peak direction only.

MAJOR SERVICE CHANGES: Add new a.m. & p.m. trips due to high passenger loads - October 6, 2008.

TRANSIT CONNECTION: Light Rail, Caltrain, Greyhound, San Benito Transit

MAJOR GENERATORS: Gilroy/Morgan Hill areas, Old Ironsides LRT, Industrial areas from Crossman LRT to Lockheed 

LRT.


ROUTE TYPE: Express

SERVICE HOURS: 4:30 a.m. - 8 a.m. and 3 p.m. - 6:30 p.m. on weekdays only; No weekend Service.


ROUTE LENGTH AND SERVICE FREQUENCY: 43.39 miles; 6 Trips each Direction daily.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average    2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load       Peak Load        Revenue Hour -
                     Riders         Riders                                                         Percentage Difference
Peak                  281            218              29.2%              15.3           18.1              -15.3%
ON-TIME PERFORMANCE: 96.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.84%





                                                          87
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Route 122
South San Jose to Lockheed Martin Transit Center/Moffett Industrial Park




ROUTE DESCRIPTION: South San Jose to Lockheed Martin Transit Center/Moffett Industrial Park via Hwy. 101 - one trip in

peak direction only.

MAJOR SERVICE CHANGES: No major changes.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Santa Teresa, Snell LRT areas, Capitol Expwy (Snell to US 101), and Industrial areas from

Crossman LRT to Lockheed LRT.

ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 6:30 a.m. and 4:30 p.m. - 5 p.m. on weekdays only; No weekend Service.


ROUTE LENGTH AND SERVICE FREQUENCY: 24.4 miles; 1 Trip each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average    2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load       Peak Load        Revenue Hour -
                     Riders         Riders                                                         Percentage Difference
Peak                   50             38              32.0%              23.0           17.8              29.3%
ON-TIME PERFORMANCE: 92.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.96%





                                                          88
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Route 140
Fremont BART to Mission College & Montague Expwy.




ROUTE DESCRIPTION: Fremont BART to Mission College Blvd. & Montague Expwy. via Mission Blvd, Hwy. 880, and 

Tasman - peak direction only.

MAJOR SERVICE CHANGES: Discontinued early a.m. trip and added later a.m. trip due to high passenger loads - October 

6, 2008.

TRANSIT CONNECTION: Light Rail, AC Transit, BART, Capitol Corridor, ACE        

MAJOR GENERATORS: Commuter load from Fremont BART to Tasman corridor (Great Mall LRT to Old Ironsides LRT).


ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 9 a.m. and 4 p.m. - 6:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 19.24 miles; 5 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load      Peak Load        Revenue Hour -
                     Riders         Riders                                                        Percentage Difference
Peak                  160            145             10.2%              12.3           11.4               8.0%
ON-TIME PERFORMANCE: 80.4%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.94%





                                                         89
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Route 168
Gilroy Transit Center to San Jose Diridon Transit Center




ROUTE DESCRIPTION: Gilroy Transit Center to San Jose Diridon Transit Center via Monterey Hwy., Hwy. 101, Hwy. 85, and 

Hwy. 87 - peak direction only.

MAJOR SERVICE CHANGES: Add new a.m. & p.m. trips due to high passenger loads - October 6, 2008.


TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Caltrain, Greyhound, San Benito Transit

MAJOR GENERATORS: Commuter load: Gilroy/Morgan Hill to/from Downtown San Jose.

ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 9 a.m. and 3:30 p.m. - 6 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 34.18 miles; 6 Trips each Direction daily.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load      Peak Load        Revenue Hour -
                     Riders         Riders                                                        Percentage Difference
Peak                  264            108             144.8%             15.7           15.3               2.5%
ON-TIME PERFORMANCE: 90.9%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.81%





                                                         90
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Route 180
Fremont BARTFremont BART to Great Mall/Main Transit Center/San Jose Diridon Transit Center




ROUTE DESCRIPTION: Fremont BART to Great Mall/Main Transit Center/San Jose Diridon Transit Center via Hwy. 680,

Hwy. 880, and 1st - operates to Great Mall only during peak hours.

MAJOR SERVICE CHANGES: Added extra evening trip due to high passenger loads effective January 12, 2009


TRANSIT CONNECTION: Light Rail, AC Transit, ACE, Capitol Corridor, Amtrak, BART, Caltrain, Greyhound

MAJOR GENERATORS: Fremont BART, Great Mall, San Jose Civic Center, San Jose Diridon Station.

ROUTE TYPE: Full-day Express

SERVICE HOURS: 5 a.m. - midnight on weekdays, 6:30 a.m. - midnight on Saturday, and 7:30 a.m. - midnight on Sunday.

ROUTE LENGTH AND SERVICE FREQUENCY: 20.59 miles; Every 15 minutes during peak.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 3

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average     Average Loads -
                    Weekday        Weekday    Percentage Difference    Loads          Loads       Percentage Difference
                     Riders         Riders
Peak                  480            686             -30.0%             7.6            10.8              -29.6%
Midday                780            635             22.8%              10.7           11.1               -3.6%
OffPeak               390            321             21.5%              14.0           11.0              27.3%
Weekday peak         1,650          1,642             0.5%              9.7            10.9              -11.2%
Saturday             1,424          1,265            12.6%              23.5           20.5               14.4%
Sunday               1099            984             11.6%              17.8           16.1              10.7%
ON-TIME PERFORMANCE: 89.7%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.63%





                                                         91
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Route 181
Fremont BART to San Jose Diridon Transit Center




ROUTE DESCRIPTION: Fremont BART to San Jose Diridon Transit Center via Hwy. 680, Hwy. 880, and 1st - operates peak

hour only.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. New weekday peak hour route between Fremont

BART and the San Jose Diridon Station, via Mission Blvd, Hwy. 680, Mission Blvd, Hwy. 880, 1st & 2nd Streets, and San 

Fernando to San Jose Diridon Station.

TRANSIT CONNECTION: Light Rail, AC Transit, ACE, Capitol Corridor, Amtrak, BART, Caltrain, Greyhound

MAJOR GENERATORS: Fremont BART, San Jose Civic Center, San Jose Diridon Station (Peak hours only).

ROUTE TYPE: Express

SERVICE HOURS: 6 a.m. - 8:30 a.m. and 3 p.m. - 6 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 21.25 miles; Every 15 minutes Morning, weekday.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average     2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load        Peak Load        Revenue Hour -
                     Riders         Riders                                                          Percentage Difference
Peak                   630            281             124.3%               9.7            10.6              -8.4%
ON-TIME PERFORMANCE: 92.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 100.00%





                                                           92
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Route 182
Palo Alto to IBM/Baily Avenue




ROUTE DESCRIPTION: Palo Alto to IBM/Bailey Avenue via Hwy. 280, Hwy. 87, and Hwy. 85 - peak direction only.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail, SamTrans

MAJOR GENERATORS: IBM Bailey commuters: from Page Mill/El Camino and from Cupertino Square.

ROUTE TYPE: Express

SERVICE HOURS: 7 a.m. - 8 a.m. and 5 p.m. - 6 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 36.23 miles; 2 Trips each Direction daily ..

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average   Average Riders -    2009 Average   2008 Average      Peak Load per
                   Peak Load      Peak Load   Percentage Difference  Peak Load      Peak Load        Revenue Hour -
                     Riders         Riders                                                        Percentage Difference
Peak                   72            82              -12.3%             14.7           16.9              -13.2%
ON-TIME PERFORMANCE: 96.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 100.00%





                                                         93
                                                                                                                          11.a




Route 201
Downtown Area Shuttle (DASH)




This is a map of route 202.
ROUTE DESCRIPTION: Downtown Area Shuttle (DASH) - San Jose Diridon Transit Center to San Jose State University - free 

service.

MAJOR SERVICE CHANGES: January 14, 2008 - Routing change to operate on San Fernando St. instead of Santa Clara.

TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Caltrain, Greyhound 

MAJOR GENERATORS: Diridon Station/Caltrain, San Jose State University, San Jose Convention Center, and Downtown

San Jose Merchants.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6:15 a.m. -7 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 2.72 miles; Every 10 minutes during peak .


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  590            461              28.1%               32.2          25.1              28.1%
Midday                416            352              18.1%               22.9          19.4              18.1%
Weekday              1,007           814              23.7%               27.5          22.3              23.8%

ON-TIME PERFORMANCE: 96.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.76%





                                                           94
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Route 202
Great America Shuttle




ROUTE DESCRIPTION: Great America Park to Old Ironsides Light Rail Station - free service.

MAJOR SERVICE CHANGES: Service discontinued effective March 28, 2009.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Great America employees shuttle to/from Old Ironsides LRT.

ROUTE TYPE: Community Bus

SERVICE HOURS: 2 hours before amusement park opens until 1 hour after closing.

ROUTE LENGTH AND SERVICE FREQUENCY: 3.54 miles; (Seasonal) Operates 2 hours before amusement park opens

until 1 hour after closing every 15 minutes.

AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                   19             21               -9.2%              9.5            7.5              26.8%
Midday                 34             34               1.9%               16.7           11.8             40.9%
OffPeak                21             44              -52.2%              12.8           19.4            -34.0%
Weekday                74             99              -24.6%              13.1           12.5              4.6%
Saturday              117            178              -34.3%              15.1           16.4             -7.7%
Sunday                 69            158              -56.3%              8.7            14.3            -39.6%

ON-TIME PERFORMANCE: 82.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.94%





                                                           95
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Route 203
River Oaks Shuttle




ROUTE DESCRIPTION: River Oaks residential & business areas to River Oaks Light Rail Station - free service.


MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Free shuttle between Cadence Systems/Elan Village and River Oaks LRT.

ROUTE TYPE: Community Bus

SERVICE HOURS: 6:30 a.m.- 9 a.m. and 3:30 p.m.- 6:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 3.69 miles; Every 15 mintues during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                   94             81               15.5%               15.8           13.6                 15.5%
ON-TIME PERFORMANCE: 96.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.81%





                                                           96
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Route 304
South San Jose to Sunnyvale Transit Center via Arques




ROUTE DESCRIPTION: South San Jose to Sunnyvale Transit Center via Santa Teresa, Snell, Monterey, 1st, Coleman, Scott, 

and Arques - peak direction only.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Routing change to end at Sunnyvale Transit Center 

instead of downtown Mountain View.

TRANSIT CONNECTION: Light Rail, Caltrain

MAJOR GENERATORS: Commuter load: Santa Teresa & Snell LRT, Monterey Road, Downtown San Jose to Central

Expwy/Scott/Arques Industrial areas.

ROUTE TYPE: Limited

SERVICE HOURS: 5:30 a.m. - 8 a.m. and 3:30 p.m. - 6 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 21.01 miles; 5 Trips each Direction daily minutes.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                  217            218               -0.1%              16.4          15.6              5.1%
ON-TIME PERFORMANCE: 86.5%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.72%





                                                           97
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Route 321
Great Mall Transit Center to Lockheed Martin Transit Center




ROUTE DESCRIPTION: Great Mall Transit Center to Lockheed Martin Transit Center via Montague Expwy. and Mission 

College Blvd. - one trip only in peak direction.

MAJOR SERVICE CHANGES: Major service change- January 14, 2008. Reduce to one trip in each direction.


TRANSIT CONNECTION: Light Rail, AC Transit      

MAJOR GENERATORS: Commuter load: Great Mall to Great America/Tasman/Java/Lockheed industrial areas.


ROUTE TYPE: Limited

SERVICE HOURS: 8 a.m. - 8:30 a.m. and 5:30 p.m. - 6:00 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 11.05 miles; 1 Trip each Direction daily minutes.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 0

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                         Hour           Hour           Difference

Peak                  14             22              -34.7%              8.2            7.6              7.7%
ON-TIME PERFORMANCE: 91.6%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 100.00%





                                                          98
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Route 328
Almaden Expwy. & Camden to Lockheed Martin Transit Center/Moffett Industrial Park




ROUTE DESCRIPTION: Almaden Expwy. & Camden to Lockheed Martin Transit Center/Moffett Industrial Park via Almaden 

and Lawrence Expwy. - one trip in peak direction only.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail

MAJOR GENERATORS: Commuter load: Almaden Valley to Crossman/Java/Lockheed industrial areas - via 

Camden/Hamilton/Lawrence Expwy.

ROUTE TYPE: Limited

SERVICE HOURS: 6 a.m. - 6:30 a.m. and 5 p.m. - 6 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 22.65 miles; 1 Trip each Direction daily minutes.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 0

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                         Hour           Hour           Difference

Peak                  35             27              31.5%               15.7          12.1              29.5%
ON-TIME PERFORMANCE: 91.3%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.86%





                                                          99
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Route 330
Almaden Expwy. & Camden to Tasman Drive




ROUTE DESCRIPTION: Almaden Expwy. & Camden to Tasman Drive via Camden, San Tomas Expwy., and Tasman.


MAJOR SERVICE CHANGES: Add new a.m. & p.m. trip due to high passenger loads - October 6, 2008.

TRANSIT CONNECTION: Light Rail, ACE, Capitol Corridor

MAJOR GENERATORS: Commuter load: Almaden Valley to Great America/Tasman industrial areas - via Camden/San 

Tomas/Mission College/Cisco Way.

ROUTE TYPE: Limited

SERVICE HOURS: 6:30 a.m. - 8:30 a.m. and 4:30 p.m. - 6:30 p.m. on weekdays only; No weekend Service.

ROUTE LENGTH AND SERVICE FREQUENCY: 22.12 miles; 3 Trips each Direction daily minutes.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: Less than 1

RIDERSHIP STATISTICS:

  Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                    Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                         Hour           Hour           Difference

Peak                  195           130              49.4%               19.4          17.2              12.9%
ON-TIME PERFORMANCE: 90.0%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.90%





                                                         100
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Route 522
Eastridge Transit Center to Palo Alto Transit Center




ROUTE DESCRIPTION: Eastridge Transit Center to Palo Alto Transit Center via El Camino, The Alameda, Santa Clara St,

downtown San Jose, Alum Rock, and Capitol - uses signal priority.

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Light Rail, ACE, Amtrak, Capitol Corridor, Caltrain, SamTrans

MAJOR GENERATORS: Rapid/Limited Stop service for feeder routes along El Camino/Alameda/Santa Clara/Alum Rock

Corridor.

ROUTE TYPE: Core/Primary

SERVICE HOURS: 5 a.m. - 8:30 p.m. on weekdays and 6 a.m. - 8 p.m. on Saturdays.

ROUTE LENGTH AND SERVICE FREQUENCY: 25.12 miles; Every 15 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: 12

RIDERSHIP STATISTICS:

  Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                 3,293          3,181              3.5%               35.3          29.3              20.6%
Midday               2,409          2,623             -8.1%               30.2          29.0              3.9%
Offpeak               624            399              56.4%               20.8          80.9             -74.3%
Weekday              6,326          6,203              2.0%               31.2          30.4               2.4%
Saturday             4,095          4,060              0.9%               24.1          23.7              1.7%


ON-TIME PERFORMANCE: 91.2%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.59%





                                                          101
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Route 901
Light Rail - Santa Teresa to Alum Rock




ROUTE DESCRIPTION: Santa Teresa to Alum Rock


MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Caltrain, ACE, Capitol Corridor 

MAJOR GENERATORS: Major employers, attractions, and shopping malls in Santa Clara County.


ROUTE TYPE: Light Rail

SERVICE HOURS: 4:30 a.m. - 1:30 a.m. daily.

ROUTE LENGTH AND SERVICE FREQUENCY: 26.6 miles miles; Every 15 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: N/A

RIDERSHIP STATISTICS:

    Time Period     2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                       Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                            Hour           Hour           Difference

Peak                   8,626         8,601                0.3%             110.6          110.3              0.3%
Midday                 7,806         7,752               0.7%              173.5          172.5             0.6%
Offpeak                4,496         4,330               3.8%               43.4           41.8             3.9%
Weekday                20,927        20,683               1.2%              92.4           91.3              1.2%
Saturday               13,696        13,194               3.8%              65.6           63.2              3.8%
Sunday                 11,049        11,686              -5.5%              52.9           55.9             -5.5%
ON-TIME PERFORMANCE: 90.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.99%





                                                          102
                                                                                                                          11.a




Route 902
Light Rail - Mountain View to Winchester




ROUTE DESCRIPTION: Mountain View to Winchester

MAJOR SERVICE CHANGES: No recent changes.

TRANSIT CONNECTION: Caltrain, ACE, Capitol Corridor 

MAJOR GENERATORS: Major employers, attractions, and shopping malls in Santa Clara County.

ROUTE TYPE: Light Rail

SERVICE HOURS: 5 a.m. - midnight daily.

ROUTE LENGTH AND SERVICE FREQUENCY: 22.5 miles miles; Every 15 minutes during peak.


AVERAGE LIFT/RAMP BOARDINGS PER DAY: N/A

RIDERSHIP STATISTICS:

   Time Period    2009 Average   2008 Average     Average Riders -   2009 Boardings 2008 Boardings Boarding per Revenue
                     Riders         Riders      Percentage Difference per Revenue    per Revenue     Hour - Percentage
                                                                          Hour           Hour           Difference

Peak                 6,291         5,904              6.6%               140.0          131.4             6.5%
Midday               4,165         3,722              11.9%              139.8          125.0             11.8%
OffPeak              2,922         2,734              6.9%                29.9           27.9             6.9%
Weekday              13,378        12,360              8.2%               77.5           71.6              8.2%
Saturday             6,647         6,231              6.7%                62.5           58.6             6.7%
Sunday               5,557         5,519              0.7%                52.3           51.9             0.7%

ON-TIME PERFORMANCE: 90.1%

PERCENTAGE SCHEDULE SERVICE PROVIDED: 99.99%





                                                         103
          11.a




Revenue and
Expenditure
  Summary
                                                                                                                                                               11.a


SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
PRELIMINARY REVENUE AND EXPENDITURE SUMMARY
FY 2009 Preliminary Annual Transit Operations Performance Report
In Thousands (000s)

                                                        FY 2009            FY 2008
                                                                                                                                    Budget To     Budget to
         REVENUE/EXPENDITURE                             Actuals            Actuals       Year-to-Year Year-to-Year    FYTD 2009
                                                                                                                                     Actual        Actual
              CATEGORY                                  (Jul '08-          (Jul '07-       Variance     % Change        Budget
                                                                                                                                    Variance      % Change
                                                        June 09)           June 08)
Fares                                                     $36,184              $35,830           $354          1.0%      $34,015        $2,169        6.4%
Advertising                                                 1,964                2,044            (80)        -3.9%        1,844           120        6.5%
                      Total Operating Revenue             $38,148              $37,874           $273          0.7%      $35,858        $2,289        6.4%
Sales Tax                                                $142,632            $163,038       ($20,406)        -12.5%     $179,531      ($36,899)    -20.6% a
Transportation Development Act                             73,356              83,547        (10,191)        -12.2%       84,829       (11,473)    -13.5% a
Measure A Sales Tax-Oper Asst.                             26,244              29,630         (3,386)        -11.4%       33,136        (6,892)    -20.8% a
State & Local Transit Assistance                            6,936              20,534        (13,598)        -66.2%b      10,752        (3,816)     -35.5%b
Interest/Investment Income                                  1,290               5,688         (4,398)        -77.3%c       5,059        (3,769)     -74.5%c
Federal Operating                                          33,450              22,425         11,026         49.2% d      17,084        16,366      95.8% d
Other Non-Operating Revenue                                15,528              15,351            177           1.2%       13,437         2,091      15.6% e
             Total Non-Operating Revenue                 $299,436            $340,212       ($40,776)        -12.0%     $343,828      ($44,392)    -12.9%
    Total Revenue                                        $337,584            $378,087       ($40,502)        -10.7%     $379,686      ($42,102)    -11.1%
Labor Costs                                              $209,298            $204,192          $5,106          2.5%     $219,597      ($10,299)    -4.7%
Supplies & Services                                        57,988              60,988          (3,000)        -4.9%       65,415        (7,427) -11.4% f
Reimbursements                                             (9,653)             (8,809)           (844)         9.6%       (6,103)       (3,551)   58.2% g
Total Operating Expenses 1                               $257,633            $256,370          $1,263          0.5%     $278,909      ($21,276)    -7.6%
Paratransit Service 2                                     $30,856              $30,707           $149          0.5%      $32,666       ($1,810)      -5.5%
Caltrain 2                                                   ,
                                                           15,995                 ,
                                                                                16,089            (95)
                                                                                                  ( )         -0.6%         ,
                                                                                                                          16,619          ( )
                                                                                                                                          (624)      -3.8%
ACE 2                                                       3,841                3,912            (71)        -1.8%        4,106          (265)      -6.5%
Highway17/Dumbarton/SJ-Monterey 2                              716                 787            (71)        -9.1%        1,093          (377)    -34.5% h
Other Expenses 3                                           13,158                6,793          6,365        93.7% i      15,918        (2,761)     -17.3% j
Shuttles 2                                                      30                  97            (67)      -69.2% k          207         (177)    -85.6% k
Debt Service                                               20,734               22,958         (2,224)        -9.7%       22,041        (1,307)      -5.9%
             Total Non-Operating Expense                  $85,330              $81,343         $3,987          4.9%      $92,650       ($7,320)      -7.9%
Total Expense                                            $342,963            $337,713          $5,250         1.6%      $371,559      ($28,596)      -7.7%
Net Revenues/Expenses                                      ($5,378)            $40,374      ($45,752)       -113.3%       $8,128      ($13,506) -166.2%
                                4
Farebox Recovery Ratio                                       14.0%                14.0%               N/A      N/A         12.2%           N/A         N/A
1
    Operating Expenses reflect Direct Transit Operations only
2
    Amount includes allocation of indirect costs.
3
    Includes Wages, Benefits, Supplies, Services & Reimbursements for Non-Direct Transit Operations
4
    Fares divided by Total Operating Expenses

a-Decrease in taxable sales due to downturn in economy
b-FY09 State Transit Assistance (STA) reduced by California Legislature
c-Decline in earning rate and $1.7M swap termination payment
d-Additional Preventive Maintenance to partially offset declining Sales Tax Revenue
e-Unanticipated revenues including: one-time lease transfer fee $460K, $58K from Workforce Investment Act grant,
   and $346K higher bond interest on Measure A Repayment Obligation
f-Fuel and Traction Power lower than budgeted and overall expense containment and savings efforts
g-Maintenance activity higher than budgeted
h-Monterey-San Jose funding agreement amendment less than budgeted and increased ridership on Highway 17 and Dumbarton
i-Lease termination payment, two ballot measures, and increased labor and benefits




                                                                                 Page 105
           11.a




Paratransit
 Operating
  Statistics
                                                                                                                                                                                                   11.a
SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
PARATRANSIT OPERATING STATISTICS
FY 2009 Preliminary Annual Transit Operations Performance Report
                                                             4th Quarter FY 4th Quarter FY         Percent                                                                                          Percent
                                                                  2009               2008          Change         FY 2009                                                     FY 2008               Change
RIDERSHIP                                                    4th Quarter FY 20 4th Quarter FY 200Percent Chan FY 2009                                                     FY 2008
Clients                                                             197,980            203,894          -2.9%          790,163                                                     793,578           -0.4%
Attendants                                                            64,653             64,450          0.3%          261,104                                                     248,383           5.1%
Companions                                                             4,014              3,789          5.9%           15,848                                                      13,468           17.7%
                                             Total Ridership        266,647            272,133          -2.0%        1,067,115                                                   1,055,429           1.1%
Average Weekday Trips                                                  3,679              3,763         -2.2%            3,685                                                       3,653           0.9%
Average Weekday Client Trips                                           2,755              2,846         -3.2%            2,754                                                       2,772           -0.6%
Active Clients                                                     n/a                n/a             ---               10,990                                                      11,109           -1.1%
Average Trips per Client                                           n/a                n/a             ---                71.90                                                       71.44           0.6%
PREMIUM SERVICES                                             4th Quarter FY 20 4th Quarter FY 200Percent Chan FY 2009                                                     FY 2008
Same Day Trips                                                         1,254              2,155       -41.8%             6,334                                                        8,040          -21.2%
Second Vehicles                                                          394                220        79.1%             1,107                                                          864           28.1%
Open Returns                                                           1,792              1,626        10.2%             6,649                                                        6,596           0.8%
Service Area Surcharge Trips                                           1,238              1,251         -1.0%            4,769                                                        3,541           34.7%
Subscription Trips                                                    42,116             56,349       -25.3%            194,971                                                      257,304         -24.2%
                         Total Premium Services Ridership             46,794             61,601       -24.0%            213,830                                                      276,345         -22.6%
LEVEL OF SERVICE                                             4th Quarter FY 20 4th Quarter FY 200Percent Chan FY 2009                                                     FY 2008
Revenue Miles                                                     1,985,016          1,746,705         13.6%         7,582,635                                                   6,746,403           12.4%
Revenue Hours                                                       110,837            114,626          -3.3%          445,884                                                     448,108           -0.5%
Pay Miles                                                         1,458,628          1,485,589          -1.8%        5,827,664                                                   5,742,493           1.5%
Passenger Miles (NTD)                                             2,473,444          2,210,680         11.9%         9,907,989                                                   8,485,763           16.8%
ELIGIBILITY                                                  4th Quarter FY 20 4th Quarter FY 200Percent Chan FY 2009                                                     FY 2008
Total Data Cards Received1                                             2,257              2,658       -15.1%            10,083                                                        10,181          -1.0%
New Applicants Certified                                               1,098                930        18.1%             3,820                                                         3,369          13.4%
New Applicants Denied                                                    131                231       -43.3%               654                                                         1,057         -38.1%
Clients Recertified                                                      570                756       -24.6%             2,920                                                         2,826          3.3%
Clients Denied Recertification                                           154                166         -7.2%              757                                                           621          21.9%
                              Total Eligibility Assessments             1,953              2,083        -6.2%            8,151                                                         7,873          3 5%
                                                                                                                                                                                                      3.5%
EXPENSES AND REVENUES                                        4th Quarter FY 20 4th Quarter FY 200Percent Chan FY 2009                                                     FY 2008
                        EXPENSES
Eligibility Certification Costs                                     $176,199           $198,062       -11.0%          $664,834                                                     $676,753           -1.8%
                           Total Eligibility Program Costs2         $176,199           $198,062       -11.0%          $664,834                                                     $676,753          -1.8%
Broker Costs                                                      $1,248,155         $1,415,483       -11.8%         $4,823,284                                                  $5,046,688          -4.4%
Vendor Costs                                                      $6,000,574         $6,114,722         -1.9%       $23,915,291                                                 $23,858,683           0.2%
                                   Total Operating Costs $        7,424,928 $ 7,728,267                -3.9% $     29,403,409                                             $ 29,582,124               -0.6%
                        REVENUES
Client Fare                                                         $657,810           $677,693        -2.9%        $2,628,920                                                   $2,626,273            0.1%
Other Fare                                                           $64,913            $62,949         3.1%          $243,768                                                     $243,569            0.1%
Non-VTA Broker Revenue                                                 $6,372             $5,329      19.6%             $24,122                                                     $20,783           16.1%
                                              Total Revenue         $729,095           $745,971        -2.3%        $2,896,810                                                   $2,890,625            0.2%
                                              Net Expenses         $6,695,833         $6,982,296        -4.1%       $26,506,599                                                 $26,691,499           -0.7%
Fare Recovery Rate                                                      9.73%              9.58%         1.6%            9.77%                                                      9.70%              0.7%
                                           Capital Expenses         $169,095           $107,476        57.3%          $314,288                                                    $537,428           -41.5%
                                            Total Expenses        $6,864,928         $7,089,772        -3.2%       $26,820,887                                                 $27,228,927            -1.5%
COST PER PASSENGER TRIP (excludes capital expenses)                                              Percent Chan FY 2009                                                     FY 2008
Total Reported Costs                                                  $27.85             $28.40         -1.9%           $27.55                                                        $28.03          -1.7%
Fare Revenue                                                           $2.71              $2.72         -0.4%            $2.69                                                         $2.72          -1.7%
Non-fare revenue                                                       $0.02              $0.02          0.0%            $0.02                                                         $0.02          0.0%
                                                    Net Cost          $25.12             $25.66         -2.1%           $24.84                                                        $25.29          -1.0%
PERFORMANCE                                                  4th Quarter FY 20 4th Quarter FY 200Percent Chan FY 2009                                                     FY 2008
Passengers / Revenue Hour                                               2.406              2.374         1.3%             2.393                                                         2.355        1.6%
Passenger Miles / Pay Mile                                              1.696              1.488       14.0%              1.700                                                         1.478        15.1%
Pay Miles / Passenger Trip                                              5.470              5.459         0.2%             5.461                                                         5.441        0.4%
Pay Miles / Revenue Mile                                               73.48%             85.05%      -13.6%             76.86%                                                        85.12%        -9.7%
Late Rate                                                               3.09%              3.22%        -3.9%             3.09%                                                         3.14%        -1.6%
1.Effective July 2006, Personal Data Cards are received prior to the completion of eligibility assessments and in-person interviews are conducted on an as needed basis.
2.Effective July 2006, Eligibility Program Costs are reported as a separate section of Broker's reported costs.Eligibility/Appeal Trip costs are included with vendor costs and are part of the fare ratio.




                                                                                          Page 105
       11.a




Glossary
                                                                                                             11.a




                                       GLOSSARY

AVERAGE FARE PER BOARDING – This measure is calculated by dividing the total fare
revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider
contribution towards the farebox recovery ratio.

AVERAGE WEEKDAY BOARDINGS - The average number of persons who board the transit
system on a day that normal weekday revenue service is provided.

BOARDINGS PER TOTAL HOUR – This is a productivity measure comparing the number of
boardings to the number of total hours operated. It is used to measure service utilization per unit of
service operated. Total hours are defined as the scheduled service hours operated from the time
transit vehicles leave the operating division to the time they return.

BRT (BUS RAPID TRANSIT) ROUTES – The 522 BRT route is a multi-component transit
improvement that includes preferential treatment at traffic signals to improve bus operating speed and
on-time performance. It operates in mixed traffic, and relies on priority for buses at traffic signals to
provide much of its time advantage over conventional buses.

COST ALLOCATION METHODOLOGY – VTA’s Finance Department implemented a new
accounting methodology in October 2004 to allocate General Administration staff to transit operating
modes on the basis of a Full-Time Equivalent (FTE) distribution. This change was made to more
accurately reflect VTA’s true transit operating costs. This change resulted in a decrease to transit
operating costs and an increase to non-transit operating costs.

COST PER TOTAL HOUR - Cost per total hour is a measure of cost efficiency. The measure is
formulated by dividing the total operating expenses required to operate the transit system by the
number of total scheduled service hours provided. This figure may vary due to expenditure
fluctuations throughout the year and the timing of various disbursements (annually, quarterly,
monthly, etc.).

EXPRESS ROUTES – Express lines generally operate during peak periods and are primarily
commuter oriented. Midday, evening, and weekend service may be offered on regional express lines.
Express lines emphasize direct service, use freeways and expressways to reduce travel time, and
make few stops.

FAREBOX RECOVERY RATIO – Effectiveness measure capturing the percentage of system
operating expenses recovered by fare revenues. The farebox recovery ratio is calculated by dividing
total directly-operated fare revenue (cash, passes, tokens, and ECO Pass) by total operating expenses.

FEEDER ROUTES – Feeder lines are short-length lines, usually less than 10 miles long, that
provide feeder or distribution service to and from major stops, transit centers, activity centers, or rail
stations. This service classification includes community-based neighborhood lines, which link
residential areas to rail stations, activity centers, or transit centers; and shuttle lines, which service
industrial areas from nearby rail stations or transit centers.
                                                                                                          11.a




LIMITED STOP ROUTES – Limited stop service generally operates during peak periods and is
primarily commuter-oriented. Midday, evening, and weekend service may be offered on limited stop
line. Limited stop lines use major arterials, freeways, or expressways; and make fewer stops than
grid lines, but more stops than express lines.

MILES BETWEEN MECHANICAL SERVICE LOSS – Service quality measure capturing the
number of total scheduled miles traveled between each mechanical breakdown that results in a loss of
service to the public.

MISCELLANEOUS ROUTES – Miscellaneous routes only operate on certain days of the week or
on a seasonal basis to address a specific service need.

NATIONAL TRANSIT DATABASE (NTD) –is the Federal Transit Administration's (FTA's)
primary national database for statistics on the transit industry. Recipients of FTA’s Urbanized Area
Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year,
NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in
urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service
and safety data. The NTD is the system through which FTA collects uniform data needed by the
Secretary of Transportation to administer department programs. The data consist of selected financial
and operating data that describe public transportation characteristics. The legislative requirement for
the NTD is found in Title 49 U.S.C. 5335(a).

NON-OPERATING REVENUES:

    •   SALES TAX – The 1976 tax measure providing one-half cent sales tax used for transit
        operations.

    •   TDA – TRANSPORTATION DEVELOPMENT ACT – The state one-quarter cent sales
        tax allocated for transportation in the local area.

    •   STA – STATE TRANSIT ASSISTANCE - promotion of gasoline tax appropriated by the
        state Legislature to the State Transportation Planning and Development account for certain
        transit related purposes. STA funds are allocated throughout the state on the basis of
        population.

OPERATING COST RECOVERY RATIO - Effectiveness measure capturing the percentage of
system operating expenses recovered by total operating revenues. The operating cost recovery ratio
is calculated by dividing total operating revenue (fare revenues, advertising revenues, and other
locally generated revenues) by total operating costs.

OPERATING EXPENSES – This is defined as the costs necessary to operate VTA’s transit service.
It is composed of wages, benefits, supplies, services and reimbursements. The reimbursement line is
primarily used for two purposes. One is to reimburse the Planning and Development and Rail Design
and Construction Divisions for labor and operating costs associated with capital projects. The second
purpose is to capitalize Maintenance Department labor and materials costs used to rebuild parts for
bus and light rail inventory.
                                                                                                         11.a




PERCENT SCHEDULED SERVICE LOSS – This service quality measure indicates the percent of
scheduled service that was not provided to our customers. This is the percent of service hours lost
due to equipment failure, missed or late pull-outs caused by operator absenteeism, pullouts,
accidents/incidents, or natural causes.

PERSONAL TIME OFF (PTO) – This is defined as time-off for non-scheduled absences such as:
sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union
business, and suspensions.

PRIMARY GRID ROUTES – Primary grid routes form the backbone of the VTA bus route
network. These are typically long mainline routes, usually 15-20 miles or longer, and operate along
major corridors with high-density land uses. These routes are relatively straight, evenly spaced lines
making up the basic route network, providing daily local services generally from early morning
through late evening.

SECONDARY GRID ROUTES – Secondary grid lines are medium-length lines, usually between
10-15 miles long. This service classification is usually operated on lesser-traveled arterial streets
through areas of medium-density land uses, and often connects with high-density housing or
employment hubs.

TOTAL BOARDINGS – The total number of boarding riders using VTA directly operated bus
service and light rail service. Riders are counted each time they board a bus or light rail vehicle.
                                                                                                                        12




                                                                                Date:         September 24, 2009
                                                                                Current Meeting: October 7, 2009
                                                                                Board Meeting:               N/A
BOARD MEMORANDUM

TO:                 Santa Clara Valley Transportation Authority
                    Committee for Transit Accessibility

THROUGH:            General Manager, Michael T. Burns

FROM:               Chief Operating Officer, Donald A. Smith Jr.

SUBJECT:            Work Plan Update

                                        FOR INFORMATION ONLY

BACKGROUND:
At its meeting of September 12, 2007, the CTA requested that the work plan be a standing item
on the agenda. In January 2009, the work plan was streamlined to an at-a-glance format to
provide a quick view of agenda items for the calendar year. All dates and items are subject to
change.

DISCUSSION:

The following items have been added to the work plan:

        1. Bus Pass-Up Complaints by Persons with Disabilities is scheduled for the October
           2009 agenda;
        2. Light Rail System Analysis reports are scheduled for the October 2009 and
           November 2009 agendas;
        3. Selecting a Nominating Committee for Committee Officer Elections and receiving a
           report on the Bus Stop Improvement Program is scheduled for the November 2009
           agenda; and,
        4. Electing Committee officers is scheduled for the December 2009 agenda.

Prepared By: David Ledwitz
Memo No. 2233




      3331 North First Street · San Jose, CA 95134-1927 · Administration 408.321.5555 · Customer Service 408.321.2300
                                                                                12.a

                                                           September 24, 2009


2009 Committee for Transit Accessibility Work Plan

January 7, 2009
   1. UPLIFT Program Overview
   2. Report of Nominating Committee
   3. Election of Chairperson
   4. Election of Vice-Chairperson
   5. Election of Second Vice-Chairperson
   6. Mobility Options Travel Training Report
   7. Information on 2009 Annual Transit Service Plan
   8. Advisory Committee Enhancement Status Report
   9. Report from CTA Advisory Committee Enhancement Subcommittee

February 11, 2009
   1. Annunciation System Report
   2. Advisory Committee Enhancement Status Report
   3. Report from CTA Advisory Committee Enhancement Subcommittee

March 11, 2009
  1. VTA Security Program Overview
  2. 2nd Quarter Transit Operations Performance Report
  3. Advisory Committee Enhancement Status Report
  4. Report from CTA Advisory Committee Enhancement Subcommittee

April 8, 2009
  1. Select Section 5310 Project Local Review Committee
  2. Advisory Committee Enhancement Status Report
  3. Farebox Project Status Update
  4. Report from CTA Advisory Committee Enhancement Subcommittee
  5. Revised Mission Statement

May 13, 2009
  1. FY2010 & FY2011 Budget Review
  2. Advisory Committee Enhancement Status Report
  3. Report from CTA Advisory Committee Enhancement Subcommittee
  4. Light Rail System Analysis
  5. Bus Procurement Information/QPod Securement System Review

June 10, 2009
      CANCELLED




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                                                                                        12.a

                                                                   September 24, 2009


July 8, 2009
   1. Mobility Options “Workshop”
   2. Advisory Committee Enhancement Status Report
   3. Report from CTA Advisory Committee Enhancement Subcommittee

August 12, 2009
  1. Report on Recommended Section 5310 Projects
  2. Milpitas Community Based Transportation Plan
  3. Light Rail Between Car Barriers
  4. Legislative Report
  5. Advisory Committee Enhancement Status Report
  6. Review Transit Service Reduction Plan

September 9, 2009
   1. Advanced Farebox System Deployment
   2. Ridership Information on Seniors and Persons with Disabilities

October 7, 2009
   1. Preliminary Annual Transit Operations Performance Report
   2. Legislative Report
   3. Elevator and Escalator Retrofit Information
   4. Advisory Committee Enhancement Status Report
   5. Bus Pass-Up Complaints by Persons with Disabilities
   6. Light Rail System Analysis

November 10, 2009
   1. Select the Nominating Committee for Committee Officer Elections
   2. Bus Stop Improvement Program
   3. Light Rail System Analysis

December 10, 2009
   1. Elect Committee Officers


Regular Monthly Reports
   1. Chief Operating Officer Monthly Report
   2. Committee Work Plan
   3. Committee Motion Tracking Report
   4. City of San Jose Disability Advisory Commission Report
   5. Board of Directors Report
   6. Committee Staff Report
   7. Chairperson's Report




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                                                                                        12.a

                                                                   September 24, 2009


Future Items
   1. General Manager’s Report
   2. Transit Shelter Advertising Program
   3. Real Time Transit Information
   4. Ticket Vending Machines
   5. Fixed Route Accessibility Improvements
   6. Coach Operator Training on Accessibility
   7. Paratransit Program
   8. BPAC Presentation
   9. VTA Website Improvements
   10. Disaster Preparedness Drill info
   11. Mobility Options Travel Training
   12. Light Rail Systems Analysis

   All dates and items subject to change. Effective: September 24, 2009




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