Challenge yourself to a career with Clarkston Consulting
Business & technology consultants to the
Consumer Products & Life Sciences industries
Thank you for your interest in beginning your career with
Clarkston Consulting! We enjoyed meeting you at our
recent campus events.
Clarkston Consulting maintains a deliberate industry focus
specializing in Consumer Products and Life Sciences. Because
of our concentrated focus, we have accumulated a wealth
of experience and knowledge in these industry sectors.
The following information will provide you with deeper
insight into our firm. Throughout this document you will
learn more about Clarkston, our clients, and the entry
level opportunities we have available.
Thank you again for taking the time to visit us recently.
We remain available at any time to answer your questions
or provide insights on a career with Clarkston Consulting.
Clarkston Fact Sheet
Who we are What we do
Privately-held professional services management and
technology consulting firm, servicing clients in the B B U S IN NE ES S S S
U S I U T
SS OO LL U T II O N S
Consumer Products and Life Sciences industries.
Founded – 1991
Durham (Headquarters), Detroit, Atlanta, Supply Chain
New York, Boston, Philadelphia, Chicago, Human Capital Innovation
San Diego, Frankfurt (Germany) Management
Employees – 200 CONSUMER PRODUCTS
Annual revenues – $60 million Awards
• Ranked #1 in Customer Experience and #4 Overall
Measures of our success
in the Top Ten Global Consumer Products Consulting
• 70% repeat clients and referrals Firms according to Consumer Goods Technology
• 99% client satisfaction rate Magazine’s Seventh Annual Reader’s Choice survey
(as measured by The Conference Board) • Recognized by Triangle Business Journal in 2009, 2008,
• 4.1 employee satisfaction rate (on a 1 to 5 scale) and 2007 as one of the “Best Places to Work” and
ranked #4 of the Top 10 Employers in the First Annual
Community involvement “Best Employers of NC Competition”
• The Susan G. Komen Breast Cancer Foundation • Recognized by San Diego Business Journal as one of
“San Diego’s Best Places to Work” in 2008, 2007, and 2006
• The National Multiple Sclerosis Society
• Achieved the 2008 and 2007 ASTD (American Society
• The Leukemia & Lymphoma Society
for Training and Development) Best Award for our
• Various regional charitable organizations professional development programs
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Meet Our Clients
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Consumer Products Life Sciences
Are Metrics Helping You Win Your Game? Life Sciences Winning the Data Migration Challenge
Winning the Data Migration Challenge:
Proactive, business-driven planning reduces cost, controls risk and optimizes results
INSIGHTS Metrics Are Metrics Helping You Win Your Game?
Do you have the right information to moni- Things change. Companies grow, merge,
Tips for Developing Manufacturing Key Performance Indicators (KPIs)
With business-driven planning, a well- migration experts on staff and most
managed data migration process can assigned data migration team members
produce signi cant business gains across lack the experience and appreciation
the enterprise. The bene ts can include: of the importance of and intricacies
In baseball, statistics are kept on anything that can be mea- involved in a large-scale effort.
sured. Some are used for decision-making during the game,
others are used for comparisons between teams and players, Industry studies show that data migration
“right-the- rst-time” performance
tor your manufacturing operations? Are or are acquired. Innovative business
and a few are just plain entertaining like how many times the projects commonly exceed projected
same-named pitcher has pitched to the same-named batter. costs by a factor of 10, while 75 percent
Important stats have immediate impact. Like when a batter cost of implementation fail to come in on time and a signi cant
is up against a pitcher where the odds are too high for a hit, percentage fail altogether. In addition,
real-time details help determine whether the pitcher should be in data completed data migration projects routinely
replaced. Instant information. Game-altering decisions. earn failing grades in terms of their
contribution to overarching business goals.
Access to timely, accurate information can help you improve risks Considering all the ways a data migration
your performance, no matter what eld you are playing on.
project can potentially go wrong, it’s an
Wikipedia lists about 90 commonly-used baseball statistics.
your metrics helping you ensure product strategies are adopted. New applications
and warning letters ominous situation when even a single
If only manufacturing performance metrics were so prescribed.
Things change. Companies grow, error occurs. For example, improper eld
merge, or are acquired. Innovative Alternatively, a poorly managed migration mapping during data migration for a
Think about it. Do you have the right information to monitor
business strategies are adopted. process will likely result in signi cant time pharmaceutical manufacturer could
your manufacturing operations? Are your metrics helping you create a product labeling error that
New applications promise competitive and cost overruns and lack of integrity in
ensure product quality and drive continuous improvement? derails an entire quality system. The
advantages. Regulatory requirements the resulting data.
Do your Key Performance Indicators (KPIs) really matter to your rippling effect could touch everything
evolve. New competitors emerge.
operation? Using lessons learned and other important tips, from packaging, to materials manage-
In many cases, data migration has not
we can help you develop the KPIs that make the most sense ment and production, to laboratory
While the impact each of these has on received the level of attention it deserves.
for your business. Like baseball managers, you too, deserve controls, facilities and equipment
your business varies, many, if not all, Always a subset of a larger effort, data
the best information to make your game-time decisions.
quality and drive continuous improvement? promise competitive advantages. Regula-
could be the catalyst for a large-scale migration is often relegated to the back operations. Errors in migrating nancial
data migration effort. burner. Few organizations have data data can have severe implications on
business decisions, nancial reporting,
“You have to be the one setting your own goals, and Sarbanes-Oxley (SOX) compliance.
trying to achieve those goals.
Johnny Bench Industry studies show that data migration projects If not detected during data veri cation/
validation, such an error could compro-
commonly exceed projected costs by a factor of 10, mise quality assurance for all products
originating from the system. Validation,
while 75 percent fail to come in on time and a signiﬁcant audits, lot release, regulatory submissions
Do your Key Performance Indicators (KPIs) tory requirements evolve. New competitors
and compliance would all be at risk. In
percentage fail altogether. In addition, completed data a pharmaceutical company, the conse-
quences of data migration errors can
migration projects routinely earn failing grades in terms be as far-reaching and severe as product
recalls, license revocation, costly
of their contribution to overarching business goals. litigation, loss of reputation or even
patient illness or death. Errors in migra-
tion of nancial data can cause reporting
errors that result in signi cant nes and
actions against corporate executives.
really matter to your operation? Using emerge. While the impact each of these
lessons learned and other important tips, we can help you has on your business varies, many, if not all, could be the
develop the KPIs that make the most sense for your business catalyst for a large-scale data migration effort.
to make your game-time decisions.
Serialization across the business:Visibility & Value
Top 3 Strategies for
Trade Promotion Management Companies such as GSK, P zer, Purdue
Pharma, and Biogen Idec who pursue
both track-and-trace capability and
end-to-end visibility, understand that
when process and strategy come rst,
compliance and business bene ts follow.
catalyst, this is a business information
alignment issue. Those that embrace
it that way and strategically transform
serialization data into near real-time
insight and knowledge will be able to
bring value to the business as a whole
Structured Product Labeling Success
As Hussain Mooraj of AMR Research not just within their supply chains.
stated, “Life sciences leaders are looking
Where are the Value Opportunities?
Clarkston Consulting recently partnered With so much riding on accurate product
at these regulatory requirements as an
opportunity to improve business process Unlocking knowledge through serializa-
and operations, enhance patient safety, tion extends beyond the downstream
and protect the brand.” ow from manufacturer, to wholesaler,
to pharmacy. It includes discrepancies
Others, however, nd priorities in ux that occur within the stream and the
with compliance imperatives often reverse stream ow. As stated by Eric
pushing up against their quest for Newmark of IDC Health Industry Insights:
Supply chains are under siege. Counter- supply chain excellence and measur-
feit drugs. Recalls. Returns. Security able, sustainable value. By focusing “Revenue lost throughout the later stages
with Consumer Goods Technology Maga- labeling, it’s not surprising that the industry
breaches. Complex challenges at a too heavily on technology and timelines, of product lifecycle management (PLM)
colossal cost. Counterfeits alone cost many fail to realize that solutions such continues to be a silent killer for many
the industry $46 billion each year. And as serialization can uncover many pharmaceutical companies. Lack of item
that’s just the cost to the business. opportunities to deliver quanti able level serialization currently costs pharma-
Patient safety comes with its own price. business bene ts. ceutical manufacturers 4.5 percent of
revenue annually. As products travel
But don’t count your losses, adopt a Serialization is a top priority for current through the channel, dollars literally leak
business value approach and see what state and potential FDA compliance out through inefﬁciencies surrounding
you stand to gain. reasons and now also with suppliers chargeback discrepancies, duplicate
to Sam’s Club, who have a two-part chargebacks, omitted reverse charge-
Forward-looking companies have used serialization mandate in October 2009 backs, return discrepancies and con-
zine in a trade promotion management is taking action in the form of new and
the California ePedigree 2011 require- and October 2010, respectively. But cealed shortages. Many companies
ments to spur gains in ef ciency. again, while compliance is often the suspect this leakage exists, but have little
visibility into its occurrence and do not
know how to prevent it. Item level visibility
and improved data integration across the
value chain resulting from these initiatives
will help close these gaps.”
Remember, supply chain processes
Lack of item level serialization currently costs represent only a fraction of the equation.
survey to understand what companies are stricter labeling requirements. Fortunately,
By isolating your serialization information
pharmaceutical manufacturers 4.5 percent of within the supply chain, you hamper
visibility and sti e your competitive
revenue annually. advantage. On the ip side, if you share
Eric Newmark information across your business via
IDC Health Industry Insights
metrics, dashboards, etc., it will ow
throughout your enterprise, yielding
opportunities for growth and innovation
(see Figure 1).
doing in terms of improving trade fund establishing a robust product-labeling
effectiveness and to provide insight on the program can also provide significant value to your business.
necessary steps to improving trade promotion management. Read on to find out how to get the most from your investment.
Driving Optimal Performance Serialization Across the Business
INSIGHTS Driving Optimal Performance from ERP Systems
from ERP Systems INSIGHTS Top 3 Strategies for Structured Product Labeling Success
Supply chains are under siege. Counterfeit
A hybrid model of best practices combined with unique capabilities Getting the Most from Your SPL Solution
delivers greatest value for mid-sized companies
A stock car—in the original sense of the term—was an au- Actor Dennis Quaid made international headlines in November
tomobile that had not been modi ed from its original factory 2007 when his newborn twins nearly died as a result of a
con guration. When NASCAR was rst formed in 1948, stock medication mix-up. Originally hospitalized for drug-resistant
Clarkston Consulting believes that to gain drugs. Recalls. Returns. Security breach-
cars were required to be made entirely of parts available to the staph infections, the 10-day-old infants were given 1,000 times
general public. Other than minor engine adjustments, nothing the prescribed dosage of the common blood thinner Heparin.
could be done to elicit the performance prowess we see today. Hospital staff blamed the mistake on poor product labeling,
saying the adult and pediatric bottles were too similar.
Then the oil crisis of 1973 ushered in major changes. Large in-
ventories of gas-guzzling stock cars sat unsold. From that point Their claims held weight, as this was not the rst time the adult
forward, they were allowed to differ signi cantly from what was dosage of Heparin had been administered to a child. Just months
available to the public, resulting in modern race cars that are earlier in Indianapolis, three premature infants died when a nurse
“stock” in name only. made the same mistake. In fact, rather than sue Cedars-Sinai
Medical Center, the Quaids have brought a claim against Baxter
a measurable lead from your ERP solution es. Complex challenges at a colossal cost.
Still, today’s stock cars are built to a strict set of regulations that Healthcare Corporation, the drug’s manufacturer, for failing to
ensure the engine, chassis, suspension and other components adequately address the labeling issue.
are relatively identical on all vehicles. Fans of other racing series
have criticized modern stock car racing for these restrictive regu- High pro le cases like that of the Quaids have served to keep
lations that, according to some, impede technological innovation. national attention on the topic of product labeling as it relates
But supporters argue that the equality of the machinery results to patient safety. Meanwhile, the release of alarming statistics
in a true test of the driver’s and pit crew’s abilities—not a contest has given added credibility to the issue. According to the Institute
of technological advancement. of Medicine – National Academy of Science, the improper
administration of medication is directly related to 10,000 deaths
In many ways, this test is similar to the one you face in designing in the United States each year. Furthermore, adverse drug
you should adopt a hybrid model built on Counterfeits alone cost the industry $46
your enterprise resource planning (ERP) solution. Companies reactions account for about 1.5 million, or 6.7%, of all patients
learned a long time ago that leveraging standard ERP package hospitalized annually, at a cost of more than $3.5 billion.
functionality provides the most bene ts with the least risk.
Today, ERP vendors even offer out-of-the-box solutions that With so much riding on accurate product labeling, it’s not
incorporate industry-speci c best practices designed to meet surprising that the industry is taking action in the form of new
the particular business needs of mid-sized companies. But while and stricter labeling requirements. Fortunately, establishing a
these best practices provide considerable advantages (speed, robust product-labeling program can also provide signi cant
agility, reliability, reduced risk and so on), they also are readily value to your business. Read on to nd out how to get the most
available to your entire eld of competitors. from your investment.
a frame of industry best practices and en- billion each year. And that’s just the cost
That’s why at Clarkston Consulting, we believe that to gain
a measurable lead from your ERP solution you should adopt
a hybrid model built on a frame of industry best practices and
enhanced with unique capabilities designed to boost your
organization’s competitive advantage. Our experienced profes-
sionals have achieved breakthroughs in helping mid-sized
consumer products and life sciences companies align these
added capabilities in a way that improves everything from speed
and agility, to nancial performance, to overall competitiveness.
hanced with unique capabilities designed to the business. Patient safety comes with
Clarkston Consulting Clarkston Consulting
to boost your organization's competitive advantage. its own price. But don’t count your losses, adopt a business
value approach and see what you stand to gain.
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Entry Level Opportunities
Work in a high-performing culture with high-performance Associates will build expertise in Clarkston’s core industries,
teams in an environment that is collaborative, creative, Life Sciences and Consumer Products, and in business
and customer-centric. solutions for one or more of the following areas:
• SAP Netweaver Systems Development
Clarkston is a global management and technology consulting
firm that provides strategic business solutions for clients • Computer Systems Validation
within the Life Sciences and Consumer Products industries. • Business Process Analysis and Design
At Clarkston, we offer exciting careers for those who want
• Instructional Design and Training
to combine their business, technical, and interpersonal skills
as Management and Technology Consultants. • Quality Systems and Regulatory Compliance
Nationwide opportunities are available based out of The Bootcamp training includes instructor-led classes,
the following cities: Atlanta, Boston, Chicago, Detroit, knowledge assessments, case studies, e-learning, self-study
Los Angeles, New York, Philadelphia, Raleigh/Durham, materials, practical exercises, presentations and team activities.
San Diego, or San Francisco. Extensive weekly travel Upon completion of the Bootcamp, Associates will work on
to our clients’ locations is required. client projects as a team member, typically in the role of
an analyst or developer.
We are currently hiring for our Summer 2010 New
Associate Training Program. Qualified candidates must have a BS or BA degree as well
as strong interpersonal and analytical skills. Leadership
Recent graduates will attend an intensive 6-8 week experience, involvement with campus organizations, and
Bootcamp training program that focuses on developing internship experience is also strongly preferred.
key skills necessary for future consulting roles.
Consider joining Clarkston Consulting - a company with
a proud culture, great people, and rewarding careers.
About Clarkston Consulting
Clarkston Consulting is a different kind of management and technology consulting firm. We deliver
a unique experience for market leaders within the Consumer Products and Life Sciences industries.
Considering professionalism, expertise, and value as prerequisites, we take service a step further
through our unyielding commitment to the success of people as individuals, both our clients and
our employees. By combining integrity, adaptability, and a whatever-it-takes attitude, we have
achieved an extremely high rate of referral and repeat business and a 7-year average client
2009 satisfaction rating of 97%.