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Brilliant Beginnings


									Brilliant Beginnings
        Challenge yourself to a career with Clarkston Consulting
        Business & technology consultants to the
        Consumer Products & Life Sciences industries

        Thank you for your interest in beginning your career with
        Clarkston Consulting! We enjoyed meeting you at our
        recent campus events.

        Clarkston Consulting maintains a deliberate industry focus
        specializing in Consumer Products and Life Sciences. Because
        of our concentrated focus, we have accumulated a wealth
        of experience and knowledge in these industry sectors.

        The following information will provide you with deeper
        insight into our firm. Throughout this document you will
        learn more about Clarkston, our clients, and the entry
        level opportunities we have available.

        Thank you again for taking the time to visit us recently.
        We remain available at any time to answer your questions
        or provide insights on a career with Clarkston Consulting.

        Clarkston Recruiting
Clarkston Fact Sheet

Who we are                                                                 What we do
Privately-held professional services management and
technology consulting firm, servicing clients in the                   B B U S IN NE ES S S S
                                                                         U S I                                  U T
                                                                                                      SS OO LL U T II O N S
                                                                                                                      O N
Consumer Products and Life Sciences industries.
                                                                                        LIFE SCIENCES
Founded – 1991

                                                        S P
                                                          STRATEGY          PROCESS
                                                                                            Enterprise Resource
                                                                                            Planning (ERP)

                                                                                                                     Quality Systems

                                                                                                                     Regulatory Planning
                                                                                                                     & Remediation

Durham (Headquarters), Detroit, Atlanta,                                                    Supply Chain

New York, Boston, Philadelphia, Chicago,                                                    Human Capital            Innovation
San Diego, Frankfurt (Germany)                                                              Management
                                                        ORGANIZATION       TECHNOLOGY

Employees – 200                                                                         CONSUMER PRODUCTS

Annual revenues – $60 million                                              Awards
                                                                           •	 Ranked	#1	in	Customer	Experience		and	#4	Overall	
Measures of our success
                                                                              in the Top Ten Global Consumer Products Consulting
•	 70%	repeat	clients	and	referrals                                           Firms according to Consumer Goods Technology
•	 99%	client	satisfaction	rate	                                              Magazine’s	Seventh	Annual	Reader’s	Choice	survey
   (as measured by The Conference Board)                                   •	 Recognized	by	Triangle	Business	Journal	in	2009,	2008,	
•	 4.1	employee	satisfaction	rate	(on	a	1	to	5	scale)                         and 2007 as one of the “Best Places to Work” and
                                                                              ranked	#4	of	the	Top	10	Employers	in	the	First	Annual	
Community involvement                                                         “Best	Employers	of	NC	Competition”
•	 The	Susan	G.	Komen	Breast	Cancer	Foundation                             •	 Recognized	by	San	Diego	Business	Journal	as	one	of	
                                                                              “San	Diego’s	Best	Places	to	Work”	in	2008,	2007,	and	2006
•	 The	National	Multiple	Sclerosis	Society
                                                                           •	 Achieved	the	2008	and	2007	ASTD	(American	Society	
•	 The	Leukemia	&	Lymphoma	Society
                                                                              for Training and Development) Best Award for our
•	 Various	regional	charitable	organizations                                  professional development programs

For more information:                                                  2                    
800-652-4274 /
Meet Our Clients

Consumer Products

Life Sciences

For more information:                               3
800-652-4274 /
Thought Leadership

Consumer Products                                                                                                                                                     Life Sciences

                                                                                                                         Are Metrics Helping You Win Your Game?         Life Sciences                                                                                                                                        Winning the Data Migration Challenge
                                                                                                                                                                        Winning the Data Migration Challenge:
                                                                                                                                                                        Proactive, business-driven planning reduces cost, controls risk and optimizes results
  INSIGHTS Metrics      Are Metrics Helping You Win Your Game?

                  Do you have the right information to moni-                                                                                                                               Things change. Companies grow, merge,
                        Tips for Developing Manufacturing Key Performance Indicators (KPIs)
                                                                                                                                                                                                                        With business-driven planning, a well-             migration experts on staff and most
                                                                                                                                                                                                                        managed data migration process can                 assigned data migration team members
                                                                                                                                                                                                                        produce signi cant business gains across           lack the experience and appreciation
                                                                                                                                                                                                                        the enterprise. The bene ts can include:           of the importance of and intricacies
                                               In baseball, statistics are kept on anything that can be mea-                                                                                                                                                               involved in a large-scale effort.
                                               sured. Some are used for decision-making during the game,
                                               others are used for comparisons between teams and players,                                                                                                                                                                  Industry studies show that data migration
                                                                                                                                                                                                                          “right-the- rst-time” performance

                  tor your manufacturing operations? Are                                                                                                                                   or are acquired. Innovative business
                                               and a few are just plain entertaining like how many times the                                                                                                                                                               projects commonly exceed projected
                                               same-named pitcher has pitched to the same-named batter.                                                                                                                                                                    costs by a factor of 10, while 75 percent
                                               Important stats have immediate impact. Like when a batter                                                                                                                  cost of implementation                           fail to come in on time and a signi cant
                                               is up against a pitcher where the odds are too high for a hit,                                                                                                                                                              percentage fail altogether. In addition,
                                               real-time details help determine whether the pitcher should be                                                                                                             in data                                          completed data migration projects routinely
                                               replaced. Instant information. Game-altering decisions.                                                                                                                                                                     earn failing grades in terms of their
                                                                                                                                                                                                                                                                           contribution to overarching business goals.
                                               Access to timely, accurate information can help you improve                                                                                                                risks                                            Considering all the ways a data migration
                                               your performance, no matter what eld you are playing on.
                                                                                                                                                                                                                                                                           project can potentially go wrong, it’s an
                                               Wikipedia lists about 90 commonly-used baseball statistics.

                  your metrics helping you ensure product                                                                                                                                  strategies are adopted. New applications
                                                                                                                                                                                                                          and warning letters                              ominous situation when even a single
                                               If only manufacturing performance metrics were so prescribed.
                                                                                                                                                                        Things change. Companies grow,                                                                     error occurs. For example, improper eld
                                                                                                                                                                        merge, or are acquired. Innovative              Alternatively, a poorly managed migration          mapping during data migration for a
                                               Think about it. Do you have the right information to monitor
                                                                                                                                                                        business strategies are adopted.                process will likely result in signi cant time      pharmaceutical manufacturer could
                                               your manufacturing operations? Are your metrics helping you                                                                                                                                                                 create a product labeling error that
                                                                                                                                                                        New applications promise competitive            and cost overruns and lack of integrity in
                                               ensure product quality and drive continuous improvement?                                                                                                                                                                    derails an entire quality system. The
                                                                                                                                                                        advantages. Regulatory requirements             the resulting data.
                                               Do your Key Performance Indicators (KPIs) really matter to your                                                                                                                                                             rippling effect could touch everything
                                                                                                                                                                        evolve. New competitors emerge.
                                               operation? Using lessons learned and other important tips,                                                                                                                                                                  from packaging, to materials manage-
                                                                                                                                                                                                                        In many cases, data migration has not
                                               we can help you develop the KPIs that make the most sense                                                                                                                                                                   ment and production, to laboratory
                                                                                                                                                                        While the impact each of these has on           received the level of attention it deserves.
                                               for your business. Like baseball managers, you too, deserve                                                                                                                                                                 controls, facilities and equipment
                                                                                                                                                                        your business varies, many, if not all,         Always a subset of a larger effort, data
                                               the best information to make your game-time decisions.

                  quality and drive continuous improvement?                                                                                                                                promise	competitive	advantages.	Regula-
                                                                                                                                                                        could be the catalyst for a large-scale         migration is often relegated to the back           operations. Errors in migrating nancial
                                                                                                                                                                        data migration effort.                          burner. Few organizations have data                data can have severe implications on
                                                                                                                                                                                                                                                                           business decisions, nancial reporting,
                                               “You have to be the one setting your own goals,                                                                                                                                                                             and Sarbanes-Oxley (SOX) compliance.

                                               trying to achieve those goals.
                                                                                                        Johnny Bench                                                    Industry studies show that data migration projects                                                 If not detected during data veri cation/
                                                                                                                                                                                                                                                                           validation, such an error could compro-
                                                                                                                                                                        commonly exceed projected costs by a factor of 10,                                                 mise quality assurance for all products
                                                                                                                                                                                                                                                                           originating from the system. Validation,
                                                                                                                                                                        while 75 percent fail to come in on time and a significant                                          audits, lot release, regulatory submissions

                  Do	your	Key	Performance	Indicators	(KPIs)	                                                                                                                               tory requirements evolve. New competitors
                                                                                                                                                                                                                                                                           and compliance would all be at risk. In
                                                                                                                                                                        percentage fail altogether. In addition, completed data                                            a pharmaceutical company, the conse-
                                                                                                                                                                                                                                                                           quences of data migration errors can
                                                                                                                                                                        migration projects routinely earn failing grades in terms                                          be as far-reaching and severe as product

                                                                                                                                                                                                                                                                           recalls, license revocation, costly
                                                                                                                                                                        of their contribution to overarching business goals.                                               litigation, loss of reputation or even
                                                                                                                                                                                                                                                                           patient illness or death. Errors in migra-
                                                                                                                                                                                                                                                                           tion of nancial data can cause reporting
                                                                                                                                                                                                                                                                           errors that result in signi cant nes and
                                                                                                                                                                                                                                                                           actions against corporate executives.

                  really matter to your operation? Using                                                                                                                                   emerge. While the impact each of these
 Clarkston Consulting

lessons learned and other important tips, we can help you                                                                                                             has on your business varies, many, if not all, could be the
develop	the	KPIs	that	make	the	most	sense	for	your	business	                                                                                                          catalyst for a large-scale data migration effort.
to make your game-time decisions.
                                                                                                                                                                         Life Sciences

                                                                                                                                                                         Serialization across the business:Visibility & Value
                                                                                                                                                                                                                                                                                                                             Top 3 Strategies for
                                                                                                                         Trade Promotion Management                                                                      Companies such as GSK, P zer, Purdue
                                                                                                                                                                                                                         Pharma, and Biogen Idec who pursue
                                                                                                                                                                                                                         both track-and-trace capability and
                                                                                                                                                                                                                         end-to-end visibility, understand that
                                                                                                                                                                                                                         when process and strategy come rst,
                                                                                                                                                                                                                         compliance and business bene ts follow.
                                                                                                                                                                                                                                                                             catalyst, this is a business information
                                                                                                                                                                                                                                                                             alignment issue. Those that embrace
                                                                                                                                                                                                                                                                             it that way and strategically transform
                                                                                                                                                                                                                                                                             serialization data into near real-time
                                                                                                                                                                                                                                                                             insight and knowledge will be able to
                                                                                                                                                                                                                                                                             bring value to the business as a whole
                                                                                                                                                                                                                                                                                                                             Structured Product Labeling Success
                                                                                                                                                                                                                         As Hussain Mooraj of AMR Research                   not just within their supply chains.
                                                                                                                                                                                                                         stated, “Life sciences leaders are looking
                                                                                                                                                                                                                                                                             Where are the Value Opportunities?

                  Clarkston Consulting recently partnered                                                                                                                                With so much riding on accurate product
                                                                                                                                                                                                                         at these regulatory requirements as an
                                                                                                                                                                                                                         opportunity to improve business process             Unlocking knowledge through serializa-
                                                                                                                                                                                                                         and operations, enhance patient safety,             tion extends beyond the downstream
                                                                                                                                                                                                                         and protect the brand.”                               ow from manufacturer, to wholesaler,
                                                                                                                                                                                                                                                                             to pharmacy. It includes discrepancies
                                                                                                                                                                                                                         Others, however, nd priorities in ux                that occur within the stream and the
                                                                                                                                                                                                                         with compliance imperatives often                   reverse stream ow. As stated by Eric
                                                                                                                                                                                                                         pushing up against their quest for                  Newmark of IDC Health Industry Insights:
                                                                                                                                                                         Supply chains are under siege. Counter-         supply chain excellence and measur-
                                                                                                                                                                         feit drugs. Recalls. Returns. Security          able, sustainable value. By focusing                “Revenue lost throughout the later stages

                  with	Consumer	Goods	Technology	Maga-                                                                                                                                   labeling,	it’s	not	surprising	that	the	industry	
                                                                                                                                                                         breaches. Complex challenges at a               too heavily on technology and timelines,            of product lifecycle management (PLM)
                                                                                                                                                                         colossal cost. Counterfeits alone cost          many fail to realize that solutions such            continues to be a silent killer for many
                                                                                                                                                                         the industry $46 billion each year. And         as serialization can uncover many                   pharmaceutical companies. Lack of item
                                                                                                                                                                         that’s just the cost to the business.           opportunities to deliver quanti able                level serialization currently costs pharma-
                                                                                                                                                                         Patient safety comes with its own price.        business bene ts.                                   ceutical manufacturers 4.5 percent of
                                                                                                                                                                                                                                                                             revenue annually. As products travel
                                                                                                                                                                         But don’t count your losses, adopt a            Serialization is a top priority for current         through the channel, dollars literally leak
                                                                                                                                                                         business value approach and see what            state and potential FDA compliance                  out through inefficiencies surrounding
                                                                                                                                                                         you stand to gain.                              reasons and now also with suppliers                 chargeback discrepancies, duplicate
                                                                                                                                                                                                                         to Sam’s Club, who have a two-part                  chargebacks, omitted reverse charge-
                                                                                                                                                                         Forward-looking companies have used             serialization mandate in October 2009               backs, return discrepancies and con-

                  zine in a trade promotion management                                                                                                                                   is taking action in the form of new and
                                                                                                                                                                         the California ePedigree 2011 require-          and October 2010, respectively. But                 cealed shortages. Many companies
                                                                                                                                                                         ments to spur gains in ef ciency.               again, while compliance is often the                suspect this leakage exists, but have little
                                                                                                                                                                                                                                                                             visibility into its occurrence and do not
                                                                                                                                                                                                                                                                             know how to prevent it. Item level visibility
                                                                                                                                                                                                                                                                             and improved data integration across the
                                                                                                                                                                                                                                                                             value chain resulting from these initiatives
                                                                                                                                                                                                                                                                             will help close these gaps.”

                                                                                                                                                                                                                                                                             Remember, supply chain processes
                                                                                                                                                                          Lack of item level serialization currently costs                                                   represent only a fraction of the equation.

                  survey to understand what companies are                                                                                                                                stricter labeling requirements. Fortunately,
                                                                                                                                                                                                                                                                             By isolating your serialization information
                                                                                                                                                                          pharmaceutical manufacturers 4.5 percent of                                                        within the supply chain, you hamper

                                                                                                                                                                                                                                                                             visibility and sti e your competitive
                                                                                                                                                                          revenue annually.                                                                                  advantage. On the ip side, if you share
                                                                                                                                                                                                                                                  Eric Newmark               information across your business via
                                                                                                                                                                                                                                      IDC Health Industry Insights
                                                                                                                                                                                                                                                                             metrics, dashboards, etc., it will ow
                                                                                                                                                                                                                                                                             throughout your enterprise, yielding
                                                                                                                                                                                                                                                                             opportunities for growth and innovation
                                                                                                                                                                                                                                                                             (see Figure 1).

                  doing in terms of improving trade fund                                                                                                                                 establishing a robust product-labeling
                  effectiveness and to provide insight on the                                                                                                         program can also provide significant value to your business.
necessary steps to improving trade promotion management.                                                                                                              Read	on	to	find	out	how	to	get	the	most	from	your	investment.

                                                                                                                         Driving Optimal Performance                                                                                                                                                                         Serialization Across the Business
 INSIGHTS               Driving Optimal Performance from ERP Systems

                                                                                                                         from ERP Systems                              INSIGHTS                                   Top 3 Strategies for Structured Product Labeling Success

                                                                                                                                                                                          Supply chains are under siege. Counterfeit
                        A hybrid model of best practices combined with unique capabilities                                                                                                                        Getting the Most from Your SPL Solution
                        delivers greatest value for mid-sized companies

                                               A stock car—in the original sense of the term—was an au-                                                                                                                                          Actor Dennis Quaid made international headlines in November
                                               tomobile that had not been modi ed from its original factory                                                                                                                                      2007 when his newborn twins nearly died as a result of a
                                               con guration. When NASCAR was rst formed in 1948, stock                                                                                                                                           medication mix-up. Originally hospitalized for drug-resistant

                   Clarkston Consulting believes that to gain                                                                                                                             drugs.	Recalls.	Returns.	Security	breach-
                                               cars were required to be made entirely of parts available to the                                                                                                                                  staph infections, the 10-day-old infants were given 1,000 times
                                               general public. Other than minor engine adjustments, nothing                                                                                                                                      the prescribed dosage of the common blood thinner Heparin.
                                               could be done to elicit the performance prowess we see today.                                                                                                                                     Hospital staff blamed the mistake on poor product labeling,
                                                                                                                                                                                                                                                 saying the adult and pediatric bottles were too similar.
                                               Then the oil crisis of 1973 ushered in major changes. Large in-
                                               ventories of gas-guzzling stock cars sat unsold. From that point                                                                                                                                  Their claims held weight, as this was not the rst time the adult
                                               forward, they were allowed to differ signi cantly from what was                                                                                                                                   dosage of Heparin had been administered to a child. Just months
                                               available to the public, resulting in modern race cars that are                                                                                                                                   earlier in Indianapolis, three premature infants died when a nurse
                                               “stock” in name only.                                                                                                                                                                             made the same mistake. In fact, rather than sue Cedars-Sinai
                                                                                                                                                                                                                                                 Medical Center, the Quaids have brought a claim against Baxter

                   a	measurable	lead	from	your	ERP	solution	                                                                                                                              es. Complex challenges at a colossal cost.
                                               Still, today’s stock cars are built to a strict set of regulations that                                                                                                                           Healthcare Corporation, the drug’s manufacturer, for failing to
                                               ensure the engine, chassis, suspension and other components                                                                                                                                       adequately address the labeling issue.
                                               are relatively identical on all vehicles. Fans of other racing series
                                               have criticized modern stock car racing for these restrictive regu-                                                                                                                               High pro le cases like that of the Quaids have served to keep
                                               lations that, according to some, impede technological innovation.                                                                                                                                 national attention on the topic of product labeling as it relates
                                               But supporters argue that the equality of the machinery results                                                                                                                                   to patient safety. Meanwhile, the release of alarming statistics
                                               in a true test of the driver’s and pit crew’s abilities—not a contest                                                                                                                             has given added credibility to the issue. According to the Institute
                                               of technological advancement.                                                                                                                                                                     of Medicine – National Academy of Science, the improper
                                                                                                                                                                                                                                                 administration of medication is directly related to 10,000 deaths
                                               In many ways, this test is similar to the one you face in designing                                                                                                                               in the United States each year. Furthermore, adverse drug

                   you should adopt a hybrid model built on                                                                                                                               Counterfeits alone cost the industry $46
                                               your enterprise resource planning (ERP) solution. Companies                                                                                                                                       reactions account for about 1.5 million, or 6.7%, of all patients
                                               learned a long time ago that leveraging standard ERP package                                                                                                                                      hospitalized annually, at a cost of more than $3.5 billion.
                                               functionality provides the most bene ts with the least risk.
                                               Today, ERP vendors even offer out-of-the-box solutions that                                                                                                                                       With so much riding on accurate product labeling, it’s not
                                               incorporate industry-speci c best practices designed to meet                                                                                                                                      surprising that the industry is taking action in the form of new
                                               the particular business needs of mid-sized companies. But while                                                                                                                                   and stricter labeling requirements. Fortunately, establishing a
                                               these best practices provide considerable advantages (speed,                                                                                                                                      robust product-labeling program can also provide signi cant
                                               agility, reliability, reduced risk and so on), they also are readily                                                                                                                              value to your business. Read on to nd out how to get the most
                                               available to your entire eld of competitors.                                                                                                                                                      from your investment.

                   a frame of industry best practices and en-                                                                                                                             billion	each	year.	And	that’s	just	the	cost	
                                               That’s why at Clarkston Consulting, we believe that to gain
                                               a measurable lead from your ERP solution you should adopt
                                               a hybrid model built on a frame of industry best practices and
                                               enhanced with unique capabilities designed to boost your
                                               organization’s competitive advantage. Our experienced profes-
                                               sionals have achieved breakthroughs in helping mid-sized
                                               consumer products and life sciences companies align these
                                               added capabilities in a way that improves everything from speed
                                               and agility, to nancial performance, to overall competitiveness.

                   hanced with unique capabilities designed                                                                                                                               to the business. Patient safety comes with
 Clarkston Consulting                                                                                                                                                  Clarkston Consulting

to boost your organization's competitive advantage.                                                                                                                   its	own	price.	But	don’t	count	your	losses,	adopt	a	business	
                                                                                                                                                                      value approach and see what you stand to gain.

To read more go to . . .

For more information:                                                                                                                                             4                                                                                                                                                      
800-652-4274 /
Entry Level Opportunities

Work in a high-performing culture with high-performance                  Associates	will	build	expertise	in	Clarkston’s	core	industries,	
teams in an environment that is collaborative, creative,                 Life Sciences and Consumer Products, and in business
and customer-centric.                                                    solutions for one or more of the following areas:

                                                                         •	 SAP	Netweaver	Systems	Development
Clarkston is a global management and technology consulting
firm that provides strategic business solutions for clients              •	 Computer	Systems	Validation
within the Life Sciences and Consumer Products industries.               •	 Business	Process	Analysis	and	Design
At Clarkston, we offer exciting careers for those who want
                                                                         •	 Instructional	Design	and	Training	
to combine their business, technical, and interpersonal skills
as	Management	and	Technology	Consultants.	                               •	 Quality	Systems	and	Regulatory	Compliance

Nationwide opportunities are available based out of                      The Bootcamp training includes instructor-led classes,
the following cities: Atlanta, Boston, Chicago, Detroit,                 knowledge assessments, case studies, e-learning, self-study
Los	Angeles,	New	York,	Philadelphia,	Raleigh/Durham,	                    materials, practical exercises, presentations and team activities.
San	Diego,	or	San	Francisco.	Extensive	weekly	travel	                    Upon completion of the Bootcamp, Associates will work on
to	our	clients’	locations	is	required.                                   client projects as a team member, typically in the role of
                                                                         an analyst or developer.
We are currently hiring for our Summer 2010 New
Associate Training Program.                                              Qualified	candidates	must	have	a	BS	or	BA	degree	as	well	
                                                                         as strong interpersonal and analytical skills. Leadership
Recent	graduates	will	attend	an	intensive	6-8	week	                      experience, involvement with campus organizations, and
Bootcamp training program that focuses on developing                     internship experience is also strongly preferred.
key skills necessary for future consulting roles.
                                                                         Consider joining Clarkston Consulting - a company with
                                                                         a proud culture, great people, and rewarding careers.

                                              About Clarkston Consulting
                                              Clarkston Consulting is a different kind of management and technology consulting firm. We deliver
                                              a unique experience for market leaders within the Consumer Products and Life Sciences industries.
                                              Considering professionalism, expertise, and value as prerequisites, we take service a step further
                                              through our unyielding commitment to the success of people as individuals, both our clients and
                                              our employees. By combining integrity, adaptability, and a whatever-it-takes attitude, we have
                                              achieved an extremely high rate of referral and repeat business and a 7-year average client
         2009                                 satisfaction rating of 97%.

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