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					About the IPC Network

A commissioning and performance
resource network for community,
primary care and children's services

February 2010
About the IPC Network                                                  February 2010

About the IPC Network

A commissioning and performance resource
network for community, primary care and
children's services
The Institute of Public Care (IPC) began its highly successful resource network
for NHS organisations, local authorities and multi-agency partnerships in 1998.
The network brings a fresh approach to helping agencies and partnerships across
England and Wales improve their management of change and service redesign,
transformation, commissioning, performance management, and practice quality.

Closer working partnerships across health and the different agencies of local
government are key to meeting the requirements of Government reform in both
Adult and Children services. The network aims to facilitate improved partnership
working and the sharing of good practice by providing intensive support for
organisations around commissioning, performance management and practice
quality issues.

Membership is available both to individual organisations and partnerships. With
the increasing demand for joint working across social care and health, we are
interested in supporting joint memberships between local authorities and primary
care trusts (PCTs) or local health boards (LHBs), and others. For example, the
IPC network can support agencies with joint commissioning or joint strategic
needs assessment. All staff within member agencies are able to access:
consultancy, guidance and advice; training and development activities; joint
research projects; action learning; conferences and other networking events.

The network has two streams: a children‟s services and an adults‟ services
stream. Each stream benefits from our experience of developing and delivering
teaching materials, support to enhance skills capacity, and a range of tools and
techniques, keeping members up-to-date with developments in both children‟s
and adults‟ services. Members are able to access activities and seminars
relevant to both or concentrate on the stream of their choice.

The children‟s services stream is relevant to children‟s trusts and partnerships,
local authority children‟s services directorates and PCTs/LHBs with a
responsibility for community child health services and CAMHS. It focuses on
issues facing agencies across England and Wales as they work out how best to
develop services for children and young people, and respond to recent
government agendas.

The adults‟ services stream is relevant to care trusts, local authority housing and
social care directorates, and PCTs/LHBs. It focuses on transforming adult social
care, strategic commissioning and the design and delivery of community and
primary care services.

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About the IPC Network                                                 February 2010

The Institute of Public Care

Who we are and what we do
IPC is part of Oxford Brookes University, and our purpose is to enhance the
quality of services received by users of public welfare organisations through:

   Applied research and consultancy.
   Management training and development.
   Knowledge transfer.
   Specialist software design.

IPC has been working at the forefront of primary health care, social care and
specialist housing management and practice since 1988, and is based in Oxford
and Bath. Our clients are UK-wide and include central and local government,
NHS organisations, and agencies in the private and voluntary sectors. We often
work at interfaces between these agencies, specialising in applied research and
consultancy in areas such as children‟s services, CAMHS, extra care housing,
services for older people with dementia, supporting people, mental health
services, substance misuse services and services for older people.

We specialise in four areas of applied research and consultancy: service redesign
and change management; performance management; service configuration and
commissioning; and managing practice quality. Below are some examples of our
most recent applied research and Consultancy.

Adult services

   „Market Facilitation – Transforming the Market for Social Care‟ for the Care
    Services Improvement Partnership (CSIP) Commissioning Programme. A
    series of six papers about market facilitation and related activities.
   „From the Ground Up: A Guide to Integrated Care Design and Delivery‟ a tool
    kit to assist health and social care commissioners and managers in designing
    and developing integrated care services. Produced by IPC for the Community
    Health Partnership and the Integrated Care Network.
     An Evaluation of one of the Partnership for Older People Projects (POPP)
    pilot site in Tameside for the Department of Health.
   „Developing an Outcome Based Approach in the South West‟ – a generic
    training pack on outcome based approaches that can be used to train front
    line staff or managers. Produced by IPC for South West Improvement and
    Efficiency partnership (RIEP).
   A series of films have been produced by IPC for the Housing and Information
    Network (LIN) and South West Regional Improvement Partnership (REIP)
    about different approaches to Extra Care facilities.
   IPC are also currently working with fifteen local authorities in the Yorkshire
    and Humber Region to develop their overall commissioning capability and
    capacity. The programme is funded by Yorkshire and the Humber Joint
    Improvement Partnership, working in collaboration with the regional ADASS

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About the IPC Network                                                February 2010

Children Services

   „Better Outcomes for Children in Need‟ - an all-Wales development
    programme to improve commissioning and reshape services for children in
    need. It was sponsored by the Social Services Improvement Agency (SSIA)
    Wales with IPC.
   Children's Commissioning Programme - the Care Services Improvement
    Partnership (CSIP), in conjunction with IPC, have delivered a programme of
    activities that promotes more effective joint commissioning and supports
    agencies, and particularly senior managers, to extend their skills and
    knowledge of the children's strategic commissioning agenda.
   Commissioning Support Programme (CSP) - IPC has been working with a
    consortium of partners to develop and deliver the national Commissioning
    Support Programme for the Department of Children, Schools and Families
    (DCSF). The programme runs until March 2011 and comprises a range of
    resources to support improvement in commissioning in Children's Trusts
    across the country.

IPC Network Partnership Programme
IPC also runs a Network Partnership programme that aims to assist Local
Authorities over a three year period to identify, plan and implement large scale
changes needed for Transformation of Adult Social Services. Agencies are
offered the opportunity to develop a 3 year partnership agreement to set out
minimum levels of activity and guaranteed support. Each programme is be-
spoke, designed around the Local Authority requirements and involves activities
such as:

   Strategic service analysis and service redesign.
   Transformation programme co-ordination.
   Programme mentoring.
   Teaching and training for staff.
   Transformation project delivery.
   Programme monitoring and evaluation.

Information Management
Information Management is also a key activity at IPC and we have developed a
variety of products at a local, regional and national level. IPC's Information
Management practice encompasses the following two areas of activity; the use of
information technology as an aid to knowledge transfer and improving the
management and use of data and systems within social care organisations.

IPC has developed two online demand forecasting and capacity planning systems
for the Care Services Efficiency Delivery (CSED) programme. Regularly updated
and with over 5000 users in both the private and public sector, these systems
are used by all local authorities and the majority of PCTs in England.
The Projecting Older People Population Information (POPPI) system at - - explores the impact that demography and certain conditions
may have on populations aged 65 and over. The Projecting Adult Needs and

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About the IPC Network                                               February 2010

Service Information (PANSI) system at - - concentrates on
populations aged 18-64.
IPC's also reviews the procurement, management and use of information
management systems within social care agencies including local authorities and
private and voluntary providers. Recent projects have included a variety of
activities such as:

   Specifying system requirements.
   System selection.
   Helping organisations choose the most appropriate software solution.
   System implementation.
   Supporting or providing a project management role.
   IT service specification and commissioning IT services.
   Definition of internal IT roles/posts.
   Assistance with recruitment, and management of internal posts.
   IT training.

IPC also runs and manages two regional commissioning websites. The North
West Road Map and the Yorkshire and
Humber Developing intelligent Commissioning website share good practice around the
regions by offering advice, case studies, local data and events, summaries of
national guidance, resources and signposts to other websites.

You can read about IPC work streams and projects at our website

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About the IPC Network                                                  February 2010

IPC Resource Network Offer

Consultancy support
We have a substantial reputation for consultancy work in community and primary
care and children‟s services since 1988. We have an experienced team with a
distinctive style of consultancy that has a clear public care ethos. We bring a
practical and realistic approach to applied research and consultancy underpinned
by appropriate academic rigour, and work in partnership with our clients to help
implement effective change in management and practice.

New members are keen for us to identify particular priorities for their
organisation and we have found that an initial review of commissioning,
performance and/or quality arrangements establishes a platform of
understanding and secures commitment to the work that follows. New members
therefore receive a one-day review workshop for the senior management team or
board, and a further follow-up consultancy day, to help them identify priorities
for action and improvement.

Membership entitles members to a further 3 free consultancy days annually in
their first two years, plus any additional days required at 10% discount. This can
be in any aspect of commissioning, organisational performance or the
management of practice quality, and is agreed by IPC and with the agency‟s
membership contact. This might include projects such as:

   Support in the design and development of a performance management,
    strategic commissioning frameworks between agencies.
   A detailed audit of commissioning, performance management, governance or
    information arrangements.
   Guidance on the development of a practice quality and governance strategy,
    and the practical activities needed to implement such a strategy.
   Guidance on analysing the effectiveness of existing services and their
    configuration, and support in the production of a commissioning strategy.
   Support in the design of arrangements to secure services, including
    producing service specifications and the development of effective contracts.
   Appraisal of organisational structure options to support effective
    commissioning and/or performance management across agencies.

The network provides the opportunity for IPC and member organisations to build
a strong working relationship and direct consultancy is one of the most valued
aspects of the support that members receive.

Certificate courses

Accredited management and professional development
We offer five accredited management development programmes, each leading to
a postgraduate level certificate from Oxford Brookes University (worth 20 CATS1

 Credit Accumulation and Transfer Scheme: a transfer scheme operated by UK and EU
higher education institutions.

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About the IPC Network                                                     February 2010

points). All are highly interactive, and draw on our experience in consultancy
and research projects. The current subjects are:

   Certificate of Credit in Market and Service Development for Providers
    of Public Care
This course is aimed at providers from the private, statutory and third sectors
who have responsibility for leading, planning and pursuing funding opportunities.
It considers the current climate and looks at how providers can take a more
proactive role in identifying and creating business opportunities. Moreover the
course helps providers, in an increasingly competitive marketplace, to develop
potential opportunities by building constructive relationships. As budgets
tighten, the emphasis is, more and more, on how providers can offer purchasers
innovative, efficient and effective solutions to achieve good outcomes for service
users. The course offers insights and tools to assist this process.

   Certificate of Credit in Leading Quality Improvement and Change in
    Public Care
Improvement in the quality of service is at the heart of health and social care
reform, and it is front-line managers and senior practitioners who are primarily
responsible for delivering this improvement for their clients and patients. This
course is designed to help front-line managers of primary health and social care
services, including those involved with multi-disciplinary teams, manage practice
quality and lead change effectively. The course places particular emphasis on
the development of management and leadership skills and helps participants to
develop their own toolkit of approaches to apply in practice.

 Certificate of Credit in Commissioning and Purchasing for Public Care
Commissioning is a strategic activity which needs a systematic framework to
enable effective service development based on clear analysis of future needs of
users and carers, while maintaining good relationships with service providers and
ensuring fair procurement and contracting. This course is aimed at staff in
community, primary care and children‟s services, to help them develop the skills
required to commission public care services in today‟s market.

 Certificate of Credit in Managing Service Transformation and Change
This course explores the challenge of achieving a transformed model of social
care at a time of diminishing finance and rising demographics. Over and above
the nature of the change to be achieved, there are also questions about the
skills, abilities and processes to deliver what is required. It will clearly require a
vision of the change and an understanding of the rationale behind that vision, as
well as leadership and management skills to deliver transformation, and a good
structured process by which the change might be achieved.

Therefore, this course is designed to help managers redesign services and
implement new service delivery initiatives. It will be particularly relevant for
those managers dealing with major cultural change as the result of the
integration of professions and teams from different professional backgrounds and

The course allows participants to develop skills, abilities and confidence in re-
design activities as well as providing opportunities for future collaborative
working opportunities.

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About the IPC Network                                                  February 2010

   Certificate of Credit in Integrated Performance Management for
    Public Care
Effective, integrated performance management requires a consistent
performance culture throughout the organisation. This certificate helps agencies
to achieve this by expanding the performance management capacity of managers
at all levels. The course is aimed particularly at team, clinical and service
managers, in either operational or policy roles. It helps them to develop the
tools and skills required to implement performance management effectively
within their own service, and in interagency and multidisciplinary settings.

All courses draw upon IPC‟s direct experience and concentrate on practical
methods, tools and skills that managers and staff in public care need in order to
deliver effective services and practice improvement. Each course is accredited by
Oxford Brookes University and is relevant to managers in local authorities and
health services or provider organisations. Our courses follow a standard pattern
in the way they are taught and assessed. Each comprises four taught days, an
individual support meeting and self-study by the student. Each course is
available in two different formats:

1. An „in-house‟ course purchased by a single organisation, or a consortium of
   organisations, and delivered to a group of nominated staff from that
2. As a regional course open to individuals from public care agencies.

We offer our courses at a 20% discount to network members. We can also offer
bespoke workshops and other management development programmes in
performance management, change management, commissioning or managing
practice quality, and deliver these in-house for members.


Practical help with current issues
We deliver an annual programme of one-day specialist seminars around the UK,
drawing on our practical experience in applied research and consultancy projects.
All seminars are interactive and provide an opportunity for participants to explore
current issues and practical approaches with colleagues working in similar roles.
Seminars are relevant for managers and/or specialists from NHS organisations,
local authorities, multi-agency organisations and partnerships.

Seminars usually cost £225 + VAT per person - however, member agencies are
entitled to five free seminar places per year and an additional 30% discount on
any further places booked. Additionally, all our seminars can be run as in-house
workshops as part of the consultancy support that membership offers.

See our website, , for details of current seminar topics
and dates.

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About the IPC Network                                                February 2010

Collaborative research

Evidence-based change
IPC has a substantial record in applied research, evaluation studies and impact
assessments. In addition we seek to develop more research projects, in
collaboration with members of the IPC network, that can make a significant
contribution to understanding issues in developing commissioning, performance
management and the management of practice quality in the changing public care

Network membership offers organisations the opportunity to design or carry out
a research project or evaluation study with expert support and guidance,
possibly jointly with other members. Members also have the opportunity to
volunteer their organisation as an appropriate research setting for an IPC/Oxford
Brookes University research project. We identify research topics in conjunction
with members, and help them to develop submissions to win grant funds for
specific research projects.

Annual conference

Active learning and problem solving
We host an annual network conference, focusing on up-to-the minute topics in
community and primary care and children‟s services. Network members are
entitled to one free delegate place at the conference and a 30% discount for on
any additional conference places booked.

Our 2009 conference “How was it for you?” Managing Relationships for Strategic
Planning in Public Care provided a very positive and productive opportunity for
Network members to reflect on their own experience of their strategic
relationships with commissioning partners, providers and professional
practitioners. Similar in style to that of our previous conferences, the event
included a balance of formal input, extensive back-up materials and action
learning as well as an opportunity for personal reflection and the development of
personal action plans.

The conference themes, detailed below, were based on examples from recent
consultancy work:

        “The honeymoon is over” - Keeping strategic joint planning on the
        “Rules for the first date” - Understanding and developing effective
         relationships with public, private and voluntary sector providers.
        “You say potato …” - Engaging professional practitioners in strategic
        “I thought that we understood each other” - What should our relationship
         with service users and carers be?

Details of the 2010 Network member conference is now on the IPC website.

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        About the IPC Network                                                        February 2010

                                         Joining the IPC Network
New members join the network for a minimum two-year period, so that the longer term agendas that
members face can be supported consistently and constructively. The cost of the first year of
membership is £5,000 (£2,000 joining fee and £3,000 annual membership fee) plus VAT and, where
necessary, expenses. As part of their first year‟s membership, agencies or partnerships receive an
additional two days consultancy support, to help identify priorities for action and improvement. This
might include a one-day workshop for the senior management team or board. After the first year, the
on-going membership rate is £3,000 per year plus VAT and, where necessary, expenses. I accept the
IPC Terms and Conditions of Membership.

I would like to subscribe to the IPC Network. I understand that during the membership
period my agency/partnership will receive*:

   Three free consultancy support days per year, plus an additional two days in the first year of
    membership (i.e. eight days free consultancy over the first two years of membership).
   A 10% discount on standard prices for additional consultancy with IPC.
   A 20% discount on the cost of IPC accredited certificate courses.
   Five free places at IPC specialist seminars per year and an additional 30% discount on any further
    places booked.
   The opportunity to participate in the network‟s research programme.
   One free delegate place at the annual network conference and a 30% discount on any additional
    places booked.
Member agency or partnership                         Adults‟ Services only
(name of organisation/s)                             Children‟s Services only
We welcome partnership applications                  Both of above
                                                     Other – please indicate
Main contact name/s
Job title(s)



Telephone Number
Please tick one of the following:
   Please invoice me for £8,000 plus VAT for two years‟ network membership
    Please invoice me for £5,000 plus VAT now and £3,000 plus VAT in a year‟s time
Order Number

Name and Position of person
making this agreement (if different
to main contact)


* Unused benefits may not be carried forward or used to offset the cost of other activities.
** Membership will commence for two years from the date this application is signed.
                Please complete and return a signed, paper copy of the form to:
            Institute of Public Care, 8 Palace Yard Mews, Bath, BA1 2NH. 01225 484088

        Institute of Public Care                                              9
About the IPC Network                                                   February 2010

Terms and Conditions of Network Membership

„IPC‟ means the Institute of Public Care, at Oxford Brookes University, which is
the responsible legal body. „The Client‟ means the person, organisation or
company contracting with IPC.

These terms and conditions shall govern the supply of services by IPC to the
exclusion of any other terms and conditions except such as are approved in
writing by the Director or other authorised officer of IPC. Quotations are valid for
90 days except where stated explicitly and orders placed thereon are subject to
acceptance by IPC.

Subject to any agreement relating to payment in advance, payment shall be
made without set-off on the University‟s standard terms which are 30 days from
date of invoice.

Ownership of the copyright of results from any research or consultancy project
undertaken by the IPC will belong to and be vested in IPC. The Client shall have
a free licence to circulate the results for internal purposes.

IPC reserves the right to publish findings from research and consultancy projects.
The identity of the Client and any material relating to staff or Clients of any
organisation involved in the research will remain confidential unless otherwise
agreed with the Client.

IPC shall not be liable to the Client for or in respect of any consequential loss to
the Client or arising out of any breach of this Contract or any negligence in
connection with the supply of services hereunder. „Consequential loss‟ shall
include loss of profit, revenue, use, goodwill or the loss, of any payment due to
be made to any third party, economic loss, any failure on the part of the services
to perform any particular function, and any loss or damage caused by the delay
of the supply of any services under this Contract.

If after discussion concerning any difference, dispute or question arising under
this agreement the parties are unable to reach agreement the matter shall be
resolved according to the provisions of the Arbitration Act 1950 and 1979 or any
statutory modification or re-enactment thereof by an independent body or person
nominated by the parties and in the absence of agreement to such nomination by
a body or persons nominated by the President of the Law Society of England and

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About the IPC Network                                                 February 2010

Force Majeure
No failure or admission by either party to carry out or observe any of the
stipulations, conditions or obligations to be performed hereunder shall give rise
to any claim against such a party or be deemed to be a breach of this agreement
if such a failure or omission arises from any cause reasonably beyond the control
of that party.

Work at Client’s Location
Where the delivery of consultancy support days includes travel to/from the
Client‟s location and/or other locations then all necessary expenses incurred by
IPC in connection with this activity shall be met by the Client.

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