VIEWS: 56 PAGES: 23 POSTED ON: 9/23/2011
Motor Portfolio About QBE A GLOBAL PARTNER QBE is one of the world’s top insurers and reinsurers. Organised into four operating divisions, Australia, Asia Pacific, European Operations and the Americas, we have offices in 48 countries around the globe and have a presence in all the key insurance markets. We are specialists in every line of business we write and aim to be a leader in every one of our territories. Why choose QBE? QBE European Operations differentiates itself DELIVERING – by understanding the by striving for excellence in five core areas: market better and the particular risks Our size allows us to tailor packages to associated with that product, we are more clients’ precise needs. It also means we can STRONG – we understand the importance responsive to the client’s needs and are able settle claims quickly and fairly which all adds of security in the insurance decision making to deliver a solution that satisfies everyone’s up to a great service for you and your clients. process. The strength of our ratings and requirements. financial backing gives us a real advantage We believe in taking an independent in the market. For more information about EMPOWERING – at every stage of the approach and we encourage all our people our financial strength and growing market relationship we encourage a can do spirit. to think for themselves and look for innovative presence please refer to the sheet titled This means that more often than not a solutions to business challenges. This has “QBE at a glance” enclosed. decision can be made at a local level without allowed us to develop a healthy appetite for the need to refer upwards. Ultimately you risk and take on business other insurers ENTREPRENEURIAL – at QBE we are benefit from quicker decision making and might refuse. always looking for solutions to business risks, faster solutions. which means working closely with you and your clients, understanding their business in SPECIALISING – our teams are specialists order to create the right product for them. in every business line which means they will not only help you generate new business but also ensure you have a clear understanding of our business model. Motor The QBE motor portfolio has an uninterrupted 80 year history in the motor market, and during this time we’ve built up an enviable reputation for fast, quality service as well as unrivalled expertise. Our history About QBE Insurance Group Established in 1927, Ensign motor QBE Insurance Group is an internationally policies became a leading Lloyd’s motor renowned organisation publicly listed on underwriting syndicate, specialising in risks the Australian stock exchange since 1973, such as haulage, coach and bus, as well headquartered in Sydney, with a presence as other fleet business including private car in all the key insurance markets. QBE is a and an overseas account. In 1999, Ensign lead underwriter within its chosen markets, purchased Torch Underwriting and in 2004 setting rates and conditions. To year-end was acquired by QBE Insurance Group. In 31 December 2009 its gross written 2005 QBE acquired the minibus and MPV premium totalled £7.2 billion. specialist MBP. In 2008 all motor products were branded under the QBE banner. QBE in the UK QBE is one of the UK’s leading insurers, Since March 2010, the motor portfolio also known throughout the market for its includes a stand alone product protection healthy appetite for risk and willingness offering, which, amongst other insurance to work flexibly in partnership with brokers. solutions, offers gap and warranty products. From policy inception to claims settlement, Key facts the QBE approach is to use our market expertise to understand the needs of • One of the UK’s largest fleet the individual client. Then we tailor our commercial motor insurance solutions to fit those needs. We don't companies believe that one size fits all or that we • Over 80 years of expertise in the should follow what other insurers do, commercial motor insurance market which means we are always willing to www.QBEeurope.com/motor take a view on specialist risks. • Key UK and international commercial motor insurer QBE offers considerable diversity to the • Rated Best Insurer – Commercial broking community, with the added Motor (Post Magazine/Insurance flexibility of our dual pen capability. This 360 Business Insurers Insight means you have the choice whichever is Study 2009) best for your clients, either Lloyd’s security, • We are fully ISO accredited and the where we are one the largest managing Motor Quality Management system agents, or company paper. has been developed in line with the requirements of ISO 9001:2008 International Standard. 618/MOTORPORTFOLIO/ABOUTMOTOR/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Motor Commercial Vehicle Insurance Whether a client has a single Contacts For more information on our products vehicle or a whole fleet, you need and services please contact: to know that they are getting a Steve Hodge good value deal, backed up by Head of Fleet Underwriting Telephone: +44 (0)1245 272 698 fast, efficient service. E-mail: email@example.com Stephen Gristwood Portfolio Manager, Retail We offer an exceptional range of quality Telephone: +44 (0)1245 272 508 Fleet car E-mail: firstname.lastname@example.org products and services across haulage, own goods and fleet cars. • General Kevin Sherman • NHS At QBE we are always willing to look at Head of Fleet Motor risks and will try to find an innovative • Overseas Telephone: +44 (0)1245 272 692 solution to meet a client’s needs, including E-mail: email@example.com • High level self-insured programmes developing cross-class packages in the and non-conventional risks. Steven Dickie UK as well as in Europe. From single Portfolio Manager vehicles to large fleets, we have no Cross-class packages Telephone: +44 (0)1245 272 709 minimum or maximum premium • Wide range of coverages E-mail: firstname.lastname@example.org requirements and our coverage can be UK based or pan-European. • Cross-class deductibles Mark Thomason • Cross-class aggregates Senior Underwriter, Fleet Commercial Telephone: +44 (0)1785 785 372 • Tailored claims handling solutions. • Haulage – UK and overseas E-mail: email@example.com • Own goods Finance packages Dan Carroll • Hazardous goods • Premium finance packages Portfolio Manager, available on request. Overseas and European Motor • Parcel delivery Telephone: +00 361 460 1576 • Blue light E-mail: firstname.lastname@example.org • Public and local authority Or alternatively please visit our website: • High level self-insured programmes www.QBEeurope.com/motor and non-conventional risks • Taxi • Plant and special types • Overseas • Self drive hire • Uninsured loss recovery. 618/MOTORPORTFOLIO/COMMERCIALINSURANCE/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Commercial Vehicle Insurance Motor Motor Fleet Risk Management Independent specialist advice will help you reduce both the cost and frequency of accidents and cut the overall cost of running your fleet. QBE works with our fleet clients to The process is no different from that implement innovative and cost effective relating to any other work activity: QBE Total Motor Fleet solutions – and keep you up to speed with Risk Managament the latest industry best practice, codes • Identify significant hazards and • Behaviour-based driver and standards. those who may be at risk assessment • Assess the likelihood and potential • Accident investigation Our Motor Fleet Risk management severity of injury and loss solutions will assist with the reduction of • Bespoke driver training the frequency and cost of claims. • Determine and implement control measures to reduce risks as far as • Supplemental “at work” insurance Risk management practical and economically viable • In-vehicle driver support systems Our risk management essentials • Monitor and review the effectiveness • Vehicle compliance programme raises awareness about risk of policies, systems and controls at appropriate intervals. • Road safety partnership management best practice. It is invaluable in helping all parties to identify areas where • On-line driver risk assessments claims are likely to arise and enable QBE The risk management essentials to recommend the actions needed to help questionnaire can be completed online at: operators ensure full compliance with www.QBEeurope.com/motor/risk/ “Our unique initiatives provide fleet clients health and safety and road traffic law, rmeq.asp or can be provided in hard copy with the opportunity to create a culture of thereby minimising risk. Once completed, we will provide a risk change within their businesses aimed at management essentials report containing enhancing current risk management practise This is a self assessment programme recommendations based on your and procedures to ensure a continual focus which covers all of the areas published responses. If the recommendations are on road safety and full compliance with UK in the HSE document Driving at Work – introduced, they will ensure compliance legislation and regulation.” Managing work related road safety and maximum benefits to your motor including, policies, risk assessment, the fleet risk management programme. driver, the vehicle, the journey, monitoring of performance; company literature and Risk management solutions fleet operator affiliations. QBE acts as a conduit between our clients and solutions which are available in the market place. With our unique knowledge of the services on offer, we are able to assess our clients requirements and offer the most practical and workable solutions. 618/MOTORPORTFOLIO/FLEETRISK/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Risk management resources The selection of any motor fleet risk management resource can be a daunting prospect. The QBE Motor Fleet Risk management team have a unique knowledge and understanding of the services on offer, including: • WRRS consultancy • On line and standard driver risk assessments • Accident investigation Accident management Contacts • Classroom and in vehicle driver training Car and commercial vehicle accidents For more information on our Motor Fleet can be reported quickly and easily to Risk management services please contact: • Vehicle compliance our Central Claims Services unit by calling • In vehicle driver support systems Freephone 0808 100 8181. We are Motor Fleet Risk • Driver risk profiling happy to provide additional freephone Management cards and scene of accident information • Benchmarking. Doug Jenkins forms at no charge. Motor Fleet Risk Manager Another example of our support of road Major Incident Response Telephone: +44 (0)1245 272 700 safety and resource is the national road Service (MIRS) Mobile: +44 (0)7554 456 858 safety charity BRAKE, whose Fleet Safety E-mail: email@example.com Forum is a valuable component in the high Upon notification of a serious incident quality risk management information we we will deploy a highly skilled team to Or alternatively please visit our website: offer to brokers and fleet policyholders. work with the emergency services at the www.QBEeurope.com/motor scene of the accident where possible and The forum offers practical guidance and also in the following days and weeks. best-practice case studies to thousands Our team will: of UK fleet operators. Fleet clients who subscribe to Brake also gain password • Make alternative travel arrangements protected access to a wealth of for displaced persons information on the Fleet Safety Forum • Assist with accommodation website. For selected fleet managers, where required we offer free one-day training sessions • Assist relatives of the injured in through Brake’s Road Safety Academy. making contact This training, which can be delivered locally at prescribed times throughout the year, • Provide medical and psychological equips managers with the knowledge and rehabilitation services resources, including PowerPoint slides, • Manage all media enquiries. to deliver a one hour awareness training presentation to their drivers based on By initiating our Major Incident Response Brake’s Pledge to Drive Safely. Service in the appropriate circumstances we hope to provide valuable assistance to those injured and all other directly affected victims. 618/MOTORPORTFOLIO/FLEETRISK/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Motor at a glance The provision of client focused insurance “Over the past 80 years we have built an enviable reputation as a commercial motor solutions through specialist underwriters, and bus and coach insurer. At QBE, we are committed to building on that legacy.” quality claims handling and strategic risk Matthew Crane management has established QBE as a market leader in the commercial motor Managing Director, Motor Telephone: +44 (0)1245 272 632 insurance sector. E-mail: firstname.lastname@example.org QBE offers fleet car, commercial vehicle, Products Combined motor trade coach and bus, motor trade, taxis and self-drive hire programmes, all delivered We have a particular focus in the Road risks by an experienced team of specialist following areas: • Variable cover options including underwriters. partial comprehensive Commercial vehicle Locally empowered motor underwriters • Demonstration cover options • Commercial vehicle and private also operate from eight national branches. car fleets • Variable courtesy car provision They are able to deliver flexible and options. • Haulage – UK and overseas innovative solutions, along with QBE's renowned high quality service. • Plant and special types Material damage – Up to £10 million per fire separated • Hazardous goods Motor Portfolio underwriting location • Public sector • Bespoke underwriting solutions • Property cover provided on a • Blue light full theft basis. • Partnership approach with brokers and clients • Funded and non-conventional risks Business interruption – • Risk management expertise • Pan-European including Republic of Including £500,000 book debts cover Ireland fleets as standard • Dedicated specialist claims team. • Self-drive hire. Capacity Public and products liability – £5 million limit of indemnity as standard Standard third party property damage limits Bus, coach and minibus • Local authority Employer’s liability – Cars £20m £10 million limit of indemnity • Public hire Commercial vehicles £5m • Stage Professional indemnity, loss of licence, Hazardous goods £1m conversion and self drive hire • Taxi These limits can be increased as required, • Funded and non-conventional risks Terrorism cover subject to further underwriting criteria. • Overseas Unlimited cover in respect of your legal • Education. liability to others, including passengers, for death or bodily injury. 618/MOTORPORTFOLIO/MAAG/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Claims Motor trade Manchester All claims are handled through a Jo Treble Joanne McCulloch dedicated, UK based, freephone, available Senior Underwriter, Motor Trade Senior Motor Underwriter 24 hours a day, 365 days of the year. Telephone: +44 (0)1245 343154 Telephone: +44 (0)161 838 7314 E-mail: email@example.com E-mail: firstname.lastname@example.org Dedicated claims handlers specialise in: • Tailored claims handling solutions Iain Bickers Republic of Ireland Senior Underwriter, Motor Trade Telephone: +44 (0)113 290 6720 Joe McPartlan • Own damage and third party claims E-mail: email@example.com Motor Underwriting Manager • Property damage claims Telephone: +00 353 1 605 3680 Martin Nixon E-mail: firstname.lastname@example.org • Personal injury claims Senior Underwriter, Motor Trade • Crisis management. Direct line: +44 (0) 161 838 7345 South East E-mail: email@example.com Mark Norfolk Risk management Senior Motor Underwriter • Expert recommendation International Telephone: +44 (0)1245 343149 Dan Carroll E-mail: firstname.lastname@example.org • Training guidance and advice Portfolio Manager • Bespoke approach. Overseas and European Motor Stafford Telephone: +00 361 460 1576 Matthew Porter Finance packages E-mail: email@example.com Portfolio Manager Premium finance packages available Telephone: +44 (0)1785 785 379 on request. National E-mail: firstname.lastname@example.org Dan King Quality management National Portfolio Manager Motor Our quality management system has been Telephone: +44 (0)1245 343 133 QBE European Operations developed in line with the requirements of E-mail: email@example.com One Coval Wells ISO 9001:2008 international standard and Chelmsford we are fully ISO accredited. Birmingham Essex Warren Knowles CM1 1WZ Contacts Senior Motor Underwriter Telephone: +44 (0)121 710 1718 Telephone: +44 (0)1245 272 700 For more information on our products Fax: +44 (0)1245 272 701 E-mail: firstname.lastname@example.org and services please contact: E-mail: email@example.com Fleet Bristol www.QBEeurope.com/motor Nick Milton Steve Hodge Senior Motor Underwriter Head of Fleet Underwriting Telephone: +44 (0)117 910 6829 Telephone: +44 (0)1245 272 632 E-mail: firstname.lastname@example.org E-mail: email@example.com Stephen Gristwood Glasgow Portfolio Manager, Retail David Cairns Telephone: +44 (0)1245 272 508 Senior Motor Underwriter E-mail: firstname.lastname@example.org Telephone: +44 (0)141 227 1516 E-mail: email@example.com Kevin Sherman Head of Fleet Motor Leeds Telephone: +44 (0)1245 272 692 E-mail: firstname.lastname@example.org Mark Bowden Senior Motor Underwriter Tim Ostler Telephone: +44 (0)113 290 6659 Portfolio Manager, Bus and Coach E-mail: email@example.com Telephone: +44 (0)1245 272 742 E-mail: firstname.lastname@example.org Steven Dickie Portfolio Manager Telephone: +44 (0)1245 272 709 E-mail: email@example.com 618/MOTORPORTFOLIO/MAAG/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Bus, Coach and Minibus QBE is the UK’s leading bus, coach and minibus insurance provider, working with over 2,000 intermediaries throughout the UK. Delivering insurance solutions in this • Universities Contacts complex market is our specialism, • Nursing homes For more information on our products and through detailed knowledge and understanding of all sectors we are able • Private hire and services please contact: to provide policies customised for • Public hire Tim Ostler coaches, buses and both private and Portfolio Manager, Bus and Coach commercial minibuses. • Youth groups Telephone: +44 (0)1245 272 742 • Private individuals. E-mail: firstname.lastname@example.org Our own claims service specialises in dealing with coach, bus and minibus Key product features Matthew Porter related incidents. We work closely with Portfolio Manager our partners particularly the AA who are • Uninsured loss recovery Telephone: +44 (0)1785 785 379 the UK's largest breakdown organisation, • Pan-European cover E-mail: email@example.com repairing more breakdowns by the roadside than anyone else, plus a host of • Personal accident cover for Mark Thomason approved garages and repairers - ensuring driver and passengers Senior Underwriter, Fleet your clients' total support from the • Optional public liability cover for Telephone: +44 (0)1785 785 372 beginning of their journey to the end. private and public hire operators E-mail: firstname.lastname@example.org Bus and coach • Rapid quote and prompt or for general enquiries please contact: documentation turnaround. • Local authority Telephone: +44 (0)845 603 8795 • Community transport Claims Fax: +44 (0)845 609 0320 E-mail: email@example.com • Education • Dedicated UK based claims team • Public hire • Upon reporting a claim, callers www.QBEeurope.com/motor are assigned a dedicated claims • Stage QBE European Operations negotiator who will be their one point of contact throughout, to ensure One Coval Wells • Express speed and efficiency for your client Chelmsford • High profile sports and entertainment Essex • Accident and breakdown recovery, CM1 1WZ • High level self-insured programmes including Homestart, roadside and non-conventional risks assistance and onward transportation QBE (Stafford) Limited • Overseas. is provided by the AA – available Mill Court 24 hours a day. Mill Street Minibus insurance Stafford Finance packages ST16 2AX • Schools Premium finance packages available • Colleges on request. 618/MOTORPORTFOLIO/BCM/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Bus, Coach and Minibus Motor Claims handling We are committed to excellence Early reporting We encourage the earliest reporting of in the handling of motor claims. all new incidents, within 24 hours where Our claims handling service possible. This enables us to provide a proactive service to both policyholders provides specialist resources and innocent third parties, ensuring vehicle downtime is kept to a minimum and that and claims handling advice for costs are controlled. all classes of vehicle. Auditing • Regular auditing of business Key benefits Claims expertise partners including inspecting consulting engineers, claims • Flexible claims reporting solutions • Bespoke claims handling procedures handling agents and solicitors including a freephone claims • Dedicated claims handlers reporting service • Comprehensive internal • Technical and strategic claims auditing processes. • Corporate claims handling capability team support • Out of hours claims reporting service • Risk management Quality management • Scene of accident vehicle recovery • Crisis management • Our quality management system has been developed in line with the • Guaranteed repairs through • Major Incident Response Service requirements of ISO 9001:2008 an approved repairer network (MIRS). international standard • Competitive labour rates and Management information • We are fully ISO accredited. parts/paint prices • Regular claims reviews Contacts • Vehicle collection and redelivery services for vehicles that have been • Comprehensive management For more information please contact: rendered immobile or unroadworthy information on a regular basis • Online repair tracking • Comprehensive fund account Motor Claims Department management/aggregate erosion QBE Insurance (Europe) Limited • Downtime management overview. One Coval Wells • Average repair cost information Chelmsford Specialist knowledge Essex • Small courtesy vehicle replacement CM1 1WZ (subject to availability and policy • Nationwide network of specialist consulting motor engineers cover) Telephone: +44 (0)1245 272 700 • In-house engineering expertise Fax: +44 (0)1245 272 813 • Glass/audio replacement • Strict adherence to service E-mail: firstname.lastname@example.org • Freephone cards and scene level agreements of accident information sheets www.QBEeurope.com/motor • Committed to rehabilitation • Fund processing arrangements available • Strong anti-fraud strategy. • 100% UK based claims and call Risk management handling teams. • Expert recommendations • Training guidance and advice • Bespoke approach. 618/MOTORPORTFOLIO/CLAIMSHANDLING/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Claims handling Motor Motor Trade QBE is recognised as a prominent commercial motor insurer and for delivering flexible underwriting solutions. Our approach to underwriting Our appetite for motor trade insurance reflects the QBE approach to underwriting. By understanding the market better and the particular risks associated with that product, we are more responsive to the client’s needs and are able to deliver a solution that satisfies everyone’s requirements. Preferred business We will consider a wide variety of trade types and any list we produce can never cover our exhaustive range, however to give you an indication our specialist areas of focus include: • Retailer of new and/or used vehicles, cars/vans/heavy commercials/ motorcycles/agricultural vehicles • Service/repairer of vehicles, cars/vans/heavy commercials/ motorcycles/agricultural vehicles Our new motor trade facility offers stand Our experienced underwriters are • Caravan/motor home dealer alone road risk cover or a combined policy empowered at a local level which means and/or repairer which can include additional liability and you benefit from quicker decision making. • Bodywork/accident repair/paint property covers and is another example Our ratings and financial strength give us spraying of our entrepreneurial approach to finding a real advantage in the market providing solutions for business risks. you and your clients with the security • Tyre and/or exhaust fitter and confidence you require. • Auto electrician • Petrol filling station. 618/MOTORTRADE/AS/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Examples of automatic Contact us cover include If you require any further information Property please contact: • Automatic reinstatement of sums Jo Treble insured Senior Underwriter, • Commercial loads within insured Motor Trade, Chelmsford vehicles up to a limit of £50,000 Direct line: +44 (0)1245 343 154 • New for old vehicle cover up to E-mail: email@example.com 12 months old for vehicles up to 3.5 tonnes Iain Bickers Senior Underwriter, Motor Trade, Leeds • Lock replacement due to loss of keys Direct line: +44 (0) 113 290 6720 (maximum £50,000 any one claim) E-mail: Iain.Bickers@uk.qbe.com • Private property within insured vehicles (maximum £5,000 any one vehicle). Martin Nixon Senior Underwriter, Motor Trade Road risks Direct line: +44 (0) 161 838 7345 E-mail: firstname.lastname@example.org • Unlimited cover in respect of your legal liability to others including passengers, General enquiries for death or bodily injury QBE European Operations • Cover up to £10 million for damage One Coval Wells to property arising out of one accident Features and value Chelmsford or series of accidents arising out of added services Essex one event CM1 1WZ • Bespoke underwriting solutions • Increasing to £20 million in respect of private cars Telephone: +44 (0)1245 272 700 • Partnership approach with brokers Fax: +44 (0)1245 272 701 and clients. • Uninsured loss recovery and injury E-mail: email@example.com and motor prosecution defence up Scope of cover to £100,000 QBE European Operations • Property damage • Option to include courtesy vehicles Acclaim House, Central Park for customers whilst their own vehicle New Lane, Leeds • Fidelity is being serviced or repaired LS11 5UF • Terrorism United Kingdom • Demonstration cover options: • Money Accompanied and unaccompanied Tel: +44 (0) 113 244 8051 • Business interruption • Free foreign use cover for social Fax: +44 (0) 113 242 2587 • Employers liability domestic and pleasure use. Or alternatively please visit our website: • Public and products liability www.QBEeurope.com/motor • Loss of licence • Road risks • Self drive hire. Intended for broker use only. Please refer to our policy wordings for full terms and conditions and any exclusions that might apply. 618/MOTORTRADE/AS/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Accident management and repair tracking We offer a fast and efficient accident management and online repair tracking service ensuring repairs are completed quickly to a high standard under strict cost-control protocols with a strong focus on average vehicle repair costs and vehicle down time. Start 1 2 3 4 5 Advanced First Vehicle imaging Repair costings Strategic repair dates Complete MI suite Notification of Loss • Damage • Estimated charges • Red/Amber/Green - • Average vehicle down time (FNOL) Provision flagging the repair process • Registration Mark (VRM) • Agreed charges • Average repair costs • Fast and efficient • Providing clear • Identity Number (VIN Plate) • Savings achieved confirmation of collection, • MI selection criteria and • Ensuring each and every repair and completion download claim is on the right track • Mileage dates • Full audit trail of • Road Fund Licence progression • Measurable against (Tax Disc) declared service standards QBE’s highly acclaimed Claim and Accident management Fax: +44 (0)1245 272585 Repair Accident Tracking (CARAT) Accidents can be reported quickly Post: QBE European Operations, Claims system generates a wealth of valuable and easily (24/7) by: Department, One Coval Wells, Chelmsford, management information, including CM1 1WZ average repair costs and vehicle down Freephone: time. Fleet managers can view vehicle Commercial Fleet: 0808 100 8181; We are always happy to provide additional damage images, repair costings and track Car Fleet: 0800 678 3030; freephone cards and scene of accident repair progression online and a full audit Minibus (Stafford): 0800 389 1708 information forms. trail of all activity in connection with the Online: www.QBEeurope.com/motor/ Through our third party assistance repair process. claims/report_speed_claim_req.html programme measures we will maximise The tracking system can be accessed the use of our approved repairer network Email: Chelmsford: using a unique username and password for innocent third parties. firstname.lastname@example.org through www.QBE.repair-tracker.com Bristol: email@example.com Courtesy cars (Car Fleets) To minimise inconvenience, if the vehicle is to be repaired by one of our approved repairers, we will arrange for the free use of a courtesy car whilst the repairs are being carried out. The purpose of the courtesy car is to keep the policyholder’s driver mobile. It will be a small (category A or grade 1) vehicle. Although it will be in good condition, clean and mechanically sound, it is not intended to be a replacement for the vehicle which has been damaged. It may be possible to provide a replacement courtesy van subject to availability and limited use. Should there be a need for a vehicle similar to the damaged one, the policyholder’s fleet manager should be consulted for advice and our recommended accident management company will be able to offer a suitable replacement vehicle at competitive hire rates. Approved Repairer Network Policyholders are not obliged to use this service and may submit an estimate from The network of PAS 125 approved If the damage to the vehicle results a repairer of their own choice. However, repairers throughout the United Kingdom in it being declared a total loss after a should a non-network repairer be chosen have been chosen, not only for their high QBE will not be responsible for the quality courtesy car has been made available, standard of repair work, but also for their of the repair or for the service received the courtesy car must be returned at commitment to providing a quality service, and a replacement courtesy vehicle the repairer’s request. including collection and re-delivery of the may not be made available. repaired vehicle, if needed. Tracking Approved repairers are authorised to For more information please visit begin work immediately, though an We understand how important vehicles www.QBEeurope.com/motor engineer may have to inspect the vehicle are to businesses. Our tracking system first if the damage is severe. To avoid will ensure that progress of all repairs is delays, repairers will electronically submit continuously monitored, ensuring that an estimate along with digital images of vehicles are fully repaired as quickly the damage to the engineer for approval. as possible. All work undertaken by the repairer, or their subcontractor, is guaranteed to comply Motor fleet clients can track the progress with manufacturers’ warranty schedules, of all of their vehicle repairs in real time or for three years (whichever is greater), and can access and download detailed excluding windscreens and in-car management information to generate entertainment equipment. their own specific management reports, including average repair costs and average This service is available to all policyholders vehicle down time by vehicle type or with comprehensive cover. The only repairer location amongst other payment due is for any applicable excess selection criteria. and VAT. To save business drivers having to pay repairers direct, we can offer fund The tracking system can be accessed processing arrangements. using a unique username and password through www.QBE.repair-tracker.com Labour rates agreed with our approved repairers are extremely competitive and policyholders may enjoy the free use of a small courtesy car. 2049/ACCIDENTMANAGEMENTANDREPAIRTRACKING/CMF/INSERT/JUNE2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. Motor Fuel cards A special offer for QBE Fleet policyholders from The Fuelcard Company. The Fuelcard Company can help to Frequently asked questions The free fuel analysis minimise your diesel fuel spend and streamline the administration involved. Q For how long is the contract? The Fuelcard Company can complete a Compare your current spend with the fixed A There is NO contract. free fuel analysis for your company to give fuel prices you can obtain by using fuel you an idea of potential cost savings. This Q How much do I have to spend? cards from the Fuelcard Company. is a no obligation service. If you want to A Just £300 a month minimum spend. take advantage of this please use the The benefits to you Q If I am already a customer of the contact details overleaf. Fuelcard Company can I benefit from You can benefit from more competitive the QBE offer? fuel prices compared with pump prices A Yes you will benefit from more and also benefit from: competitive fuel prices through us. • Quick and easy refuelling at Q How much does it cost? strategically located sites A There is NO monthly fee and NO surcharge. • Reduced administration and simple VAT reclamation with a single invoice Q How much will the fuel cards cost me? A They would normally cost £6 per • Keeping track of all transactions annum but through QBE there are no 24/7 with a free online account charges for the cards. management system Q So what do I pay? • Receiving invoices instantly and A You just pay for the fuel at the weekly safely to your inbox with our fixed price and spend at least £300 e-invoicing service. per month. Services on offer from What to do to subscribe The Fuelcard Company Go to our website at • UK Customer Service Team www.qbe-fuelcards.co.uk • Dedicated Account Manager Complete the quick and easy question set. • Online access to your account • Integrated invoicing system for Submit your application. all cards You will receive an acknowledgement within • Satellite downloads for networks. 48 hours confirming whether or not you are No charge eligible for the services on offer (subject to • Fuel reports as standard. credit check). The Fuelcard Company is one of the largest commercial fuel card resellers in the UK. Established: 2006 (de-merged from Bayford Oil) Headquarters: Knaresborough Other offices: Ipswich Employees: 85 Customers: 35,000+ Annual litres: 600 million Fixed price fuel cards include: Keyfuels Shell CRT • A network of over 1350 sites • Best motorway coverage of any across the UK card (where prices are highest) • A multi branded network which • A weekly fixed price for diesel includes a range of branded sites at all sites Texaco, Esso, Shell, BP, Murco etc. • Best prices at over 400 ‘core’ sites and Morrisons and Somerfields stations • Shell Extra diesel at no extra cost • A weekly fixed price for diesel • Free satellite navigation at all sites downloads for sites. • Free satellite navigation Esso Commercial downloads for sites • A network of over 1000 sites • Text service for station finder. across the UK Texaco Fast Fuel • Esso branded network • 1680 sites across the UK • Moto motorway services • A branded and independent • A weekly fixed price for diesel network which includes all Texaco at 250 sites. sites, UK fuels sites and Morrisons and some Somerfields stations Apply online at: www.qbe-fuelcards.co.uk • A weekly fixed price for diesel at all sites. Or email: firstname.lastname@example.org quote ‘QBE fuel card’ Or call: 0844 257 1808 quote ‘QBE fuel card’ Applies to fixed price fuel cards only. Fixed price products on offer are: Keyfuels, Shell CRT, Esso Truck and Texaco Fast Fuel. If there is no usage on the account The Fuelcard Company reserves the right to apply a retrospective card charge. Minimum spend £300 per account per month All information is correct as of 1 June 2010. 2049/COMMERCIALFUELCARDS/CMF/INSERT/JUNE2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE at a glance QBE is one of the world’s leading insurers and reinsurers, operating out of 47 countries around the world and has a presence in all of the key insurance markets. QBE in Europe Insurer financial strength and counterparty credit rating QBE key facts QBE is a specialist business insurer and • Gross written premium £7.2 billion operates in all the major insurance centres You can judge the size and strength to year end December 2009 throughout Europe and has over 100 years of a company by the ratings it keeps. experience in the UK. We have a strong We are pleased to be rated as follows: • One of the largest managing presence across the UK and Ireland, agents at Lloyd’s Standard & Poor’s A+ enabling us to provide an outstanding • A+ rating by Standard & Poor’s service locally to brokers. Fitch Ratings A+ and Fitch, A (Excellent) A.M. Best A.M. Best A (Excellent) • First London office formed in 1904 In Europe we have an in-depth understanding of each of our chosen Standard & Poor’s insurer financial strength • Regional offices throughout markets. Our ability to combine our local and counterparty credit rating for QBE’s the UK and Ireland expertise with the broad knowledge of our main insurance subsidiaries is A+ (Stable). • Choice of writing business with product specialists enables us to provide Fitch Ratings insurer financial strength Lloyd's security or company innovative solutions in each territory. rating for QBE’s main underwriting security subsidiaries is A+ (Stable), and the agency • Comprehensive product range Our financial strength provides a level of has also affirmed a long-term credit rating security and confidence with the added • Award winning service - Insurance at A. Their outlook for all ratings is Stable. flexibility of our dual-pen capability. This Day London Market Awards 2009, A.M. Best assigned the financial strength means you have the choice of whichever Underwriting Team of the year. rating of the QBE Group of companies is best for your clients, either Lloyd’s, Global Broker and Underwriter A (Excellent). where we are one of the largest managing 2009: Winner Insurance claims agents, or company paper. and Reinsurance construction. Reactions London Market awards Financial strength 2009: Winner Best Insurance QBE Insurance Group performance 2009 company – Underwriting Casualty and Winner Best Reinsurance Gross written premium £m 7,242 company. Net earned premium £m 6,087 Combined operating ratio % 89.6 Net assets £m 6,047 Insurance profit £m 1,034 Shareholders’ funds £m 5,670 Leading product range So whether it’s cover for a dental practice Local knowledge or a leisure centre we are confident we As a specialist business insurer the can provide the cover. Please visit UK and Ireland – Underwriting offices breadth of the industry sectors we cover is www.QBEeurope.com and review our London, Dublin, Birmingham, Bristol, almost as diverse as our range of products. product guide and even if you cannot find Chelmsford, Glasgow, Leeds, Manchester With an appetite and capacity to provide what you are looking for here, we’ll do all and Stafford. cover across any size of business we are we can to provide a competitive and market leaders in the vast majority of effective solution. Europe – offices situated in Bulgaria, products we offer. Czech Republic, Denmark, Estonia, France, Our approach Germany, Hungary, Italy, Macedonia, With literally hundreds of product lines Norway, Romania, Slovakia, Spain, we are confident we can provide you All our people are encouraged and Sweden, Switzerland and the Ukraine. with a competitive and effective solution. empowered to think for themselves, and To give you a flavour of our extensive to use their expertise to find a way around range, we have listed some of our product problems. We have a healthy appetite for lines below: risk, and a willingness to work flexibly in partnership with brokers, enabling us to • Accident and health (inc commercial find solutions where other insurers can’t PA and business travel) or won’t. We don’t believe that one size fits all or that we should follow what other • After the event insurance insurers do, which means we are always • Aviation willing to take a view on specialist risks. • Bloodstock We stand by our claims • Commercial crime At QBE we pride ourselves on our • Commercial combined professional, efficient and sympathetic approach to claims. So not only do we • Contractor all risks/EAR take great satisfaction from our highly • Energy, offshore and onshore rated* claims service, we also place great emphasis on risk management, working • Entertainment and leisure industry with clients to improve their systems Rugby • Financial and professional liability and processes. QBE is proud to be the Official Insurance (D&O, PI) Partner of the Guinness Premiership and Effective risk management is an • General liability (EL, PL, Tradesman) England Rugby. Working with two such essential feature of all successful leading names in the sport means that • Marine organisations and is one of our key we can expand our association with underwriting considerations. Our • Motor – commercial (inc fleet, haulage, specialists on and off the rugby field, objective is to work hand in hand with bus and coach, motor trade) all stakeholders to ensure we take every allowing QBE’s brand to develop and opportunity to contain and control risk. its business to grow in the UK. • Pharmaceutical and medical This helps us to reduce the frequency • Political risk and terrorism and severity of our clients’ loss experience. To find out more about how QBE is supporting rugby at all levels of the game, • Product guarantee and recall please visit www.QBEeurope.com/rugby • Product protection History of QBE and register your details to receive advance news of forthcoming rugby • Property In 1886, the North Queensland Insurance Company was formed events and competitions. • Reinsurance by two insurance agents in Sydney, Australia. The company was To find out more • Scheme underwriting facility expanded by establishing agencies For more information about QBE and how • Specie throughout Asia and Australasia. we can help your business, please visit our • Surety There was even an agency presence website www.QBEeurope.com or e-mail in London prior to the branch office us at email@example.com • Trade credit and bonds opening on Fenchurch Street in 1904. • Warranty (in Motor, GAP insurance) *Rated second highest in the market for North Queensland Insurance claims service (Gracechurch survey 2009) Company continued to grow and acquired Equitable Probate and General Insurance in 1959, before merging with the Bankers and Traders Insurance Company in 1971 to finally arrive at the name – QBE. OFFICIAL INSURANCE PARTNER 1648/AT A GLANCE/A4/MAR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE European Operations One Coval Wells Chelmsford Essex CM1 1WZ tel +44 (0)1245 272 700 fax +44 (0)1245 272 701 firstname.lastname@example.org www.QBEeurope.com/motor 618/MOTORPORTFOLIO/BROCHURE/APR2010 QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited.
Pages to are hidden for
"QBE Motor Portfolio brochure"Please download to view full document