Information Services Overview An introduction to DePaul’s technology especially for new employees Who is Information Services? • Information Services (IS) is one of DePaul’s academic divisions responsible for the University’s technology systems: – Computer support, computer labs – Telephone, e-mail, printing, network – PeopleSoft collaboration – Dozens of behind-the-scenes technologies – Implement new, upgrade existing systems Need more information? • Anything you learn today can be further explored at http://www.is.depaul.edu and http://www.itd.depaul.edu – Technology Instructions – Help – Details – Technology training (MS Office 2007) – Technology QuickGuides Technology Overviews • Secure computing • News & Events • Acceptable use • Computer equipment • Social Media • Network drives • Technology Support • Software/licensing • ID Card • E-mail • User ID & passwords • Technology Training • Campus Connection / • Telephone PeopleSoft • Wireless Secure Computing • Passwords • Personal security – Create a strong password – Never share or write! – Carry your ID with you – Use different combinations – Do not leave laptop in plain – No IS member will ask you for sight – including your car your password – Get a laptop lock – Last 4 digits of your SSN and DOB are used to verify identity – Lock your laptop overnight for password reset requests • General security • Data Security – Don’t open unknown – Never store sensitive data attachments on mobile devices – Lock your computer when away from desk • Security Questions? – Lock drawers & cabinets at end – Contact the Security Team of day at email@example.com – Never let anyone else use your accounts Acceptable Use Policy • Privacy • Examples of Non-Acceptable – DePaul deeply values privacy rights Use and does not routinely monitor use of – Uploading, storing, transmitting, etc. computing resources, such as e-mail material that violates the law and internet – Sending unsolicited e-mail – But, computing resources belong to DePaul, and IS may access them and – Using computing resources to harm information stored or transmitted minors through them – Transmitting communications or – IS will do so only legally and for materials to promote financial scams or legitimate business purposes other wrongdoing – Unauthorized access of computing resources • Acceptable Use is – Intercepting communications – For legitimate educational and – Unauthorized collection of personal or business purposes university data – Includes limited personal use, as long as users do not violate policies or interfere with DePaul’s educational • Questions? and business purposes – See the Acceptable Use/Network Security policy http://policies.depaul.edu/policy/policy. aspx?pid=116 Social Media Guidelines • Employees are welcome to participate in social media, such as Facebook or Twitter • If you do so on behalf of DePaul, be sure to get your supervisor's permission • Remember that DePaul policies, like FERPA compliance or logo usage, also extend to social media • We encourage you to review DePaul's social media guidelines at: http://brandresources.depaul.edu/vendor_guidelines/g_socialmedia.aspx Technology Support Center (TSC) • Provides technical assistance for DePaul supported software, systems and services, including DePaul (ID) Cards and U-Pass • The first point of contact for technical problems • Three product lines with multiple locations: – Call Center (aka Help Desk) Mon-Thurs: 8am-8pm, Fri: 8am-5pm, Sat 8am-4pm, Sun: 12pm-4pm • Immediate assistance: Ext. 2-8765 (312-362-8765) • Non-urgent issues – Submit ticket online: Campus Connection > Technology Contact Center – Email firstname.lastname@example.org – ID Card Services Mon-Thurs: 9am-5:30pm, Fri: 9am-5pm • DePaul Center 9200 (Loop) • Student Center 109 (Lincoln Park) • All suburban campuses – Genius Squad Mon-Fri: 9am-5pm • Lewis Center 1420 (Loop) • Schmitt Academic Center (SAC) 235 (Lincoln Park) • Services offered include: – Account & password support – Wired and wireless network connections – Telephone connectivity on campus – Campus print service support – Windows and Mac desktop and laptop computer support – General technical support for DePaul educational and administrative applications ID Card • Keep it with you at all times • Common staff uses include – Library, photocopiers, restricted doors, cafeteria usage, building entry, reimbursements, tickets • Keep it secure – Demon Express Account linked to this card – Empl ID is listed on the card – Provides access to secured areas • Immediately contact the TSC if lost or stolen Your Employee ID and User ID • Employee ID (Empl ID / DePaul #) is the top number on your ID card – Empl ID is used to identify students, faculty and staff • Login with your campus connect User ID and password to access almost all systems: – Campus connect, E-mail, your computer – Hint: Make sure to change your password before you log into your computer or E-Mail – Your email address is User_ID@depaul.edu Campus Connection • https://campusconnect.depaul.edu – Gateway to many DePaul applications – Interactive Web site that includes numerous Web-based services for students, faculty, and staff • Self service for staff: – Pay stubs, time sheets, vacation tracking, benefits enrollment, address updates, budget administration, etc. PeopleSoft (Campus Connect) • Web-based group of administrative business systems – Supports university operations, academics, and decision making. – Human resources data, financial data, student administration, customer relationship management communications, TSC. • Do you need access to PS systems? – It depends. Talk with your supervisor. – If yes, follow the access request procedures on the IS Web site at: http://is.depaul.edu/systems/peoplesoft/index.asp Demographic Information • In Campus Connection, you need to update: – DPU Alert – Campus Location Address Click on View, Headers and Footer to change text footer. Online Exercise • Sign-in – From www.depaul.edu – http://campusconnect.depaul.edu • Demographic Profile – Update DPU alert – Update Campus Address – Update Emergency Contact Info – Check preferred email Click on View, Headers and Footer to change text footer. Login Using Your User ID and Password You Received This Morning DePaul News and Events • Customizable resource to view and share information about what’s going on at DePaul • Visit Campus Connection and select “DePaul News and Events” – Click “Subscribe” to choose the information you receive – Click “Create/Edit My Content” to share information with the university • Visit http://secretary.depaul.edu/news/ for detailed instructions Computer Equipment • Standard office equipment: – Desktop PC or laptop – Shared printer • Classroom equipment: – PCs – projectors and screens. • Computer labs are also open for staff • Request additional equipment through TSC • Reserve classrooms on the IS website Network Drives • Your network account enables you to connect to the university’s network, shared files, and printers. – U: drive is a personal folder just for you. – W: drive is a shared folder for your department. – U: and W: drives are “backed up” automatically by IS • Store important documents that need to be shared or backed up on the U or W: drive – There are no automatic backups of your C: drive – You must manually back up your files from your C: drive Software and Licensing • Check the “Software” section on the IS website before purchasing or installing software – All software must be legally licensed. – Not all freeware is licensed for university use – Installing unlicensed software is forbidden by University policy – IS software consultant: ext. 2-8899 or email@example.com Faculty & Staff E-mail • Supported Clients – PCs use Outlook – Macs use Entourage – Web: https://outlook.depaul.edu • Email address: firstname.lastname@example.org • Login with your Campus connection password • E-mail is automatically deleted after 90 days – To setup an archive see handout for instructions or contact the TSC for assistance Faculty & Staff E-mail • Wireless devices – BES Server for Blackberries • Contact TSC to setup – Active Sync for all other devices • Set up via http://iphone.depaul.edu – POP3/IMAP • Contact the TSC for details Faculty & Staff E-mail • Spam Control – Exchange accounts ONLY – Google/Postini to filter e-mail messages for viruses and spam – All accounts are filtered for viruses and spam automatically – You receive a daily Quarantine Summary every day if they received spam the previous day – You can also go to the Message Center to view their quarantined messages and update their spam control settings – You will receive a temporary password via email to log into the Message Center – The Message Center website is http://login.postini.com Media Production and Training • Source for Technical Training – Windows 7 and MS Office 2010 – MS Office 2007 including Outlook – Apple Mac OS X and iLife applications • One on one personal training • Sign up at http://www.itd.depaul.edu Click on View, Headers and Footer to change text footer. Telephone • Dial 9 + 1 + area code + number when calling off-campus • Five-digit dialing within DePaul: – Loop Campus: • 2-XXXX (312-362-XXXX) – Lincoln Park Campus (LPC): • 5-XXXX (773-325-XXXX) – Suburban Campuses: • 6-XXXX (312-476-XXXX) – LPC Residence Halls: • 7-XXXX (773-687-XXXX) Voicemail • Access messages through the phone or your Outlook Inbox – PC Interface • Click on “Play on PC” to listen to your messages through the speakers on your computer. – Telephone interface • Access numbers: – Nortel phones: 312-362-5000 or ext. 2-5000 – VoIP phones: 312-362-7900 or ext. 2-7900 • Password for telephone interface is in your email. – Quick Guide in your folder and on the IS website Wireless • Wireless is available at DePaul – In all common areas and classrooms – In some office areas and meeting rooms • Two networks – ‘depaulblue’ is primarily for Faculty & Staff – Most secure network – ‘depaulwireless’ is for students and browsing only • Additional info: wireless.depaul.edu Tips for when you get back to your desk • In Campus Connection: Demographic Portfolio – Update your password (if you haven’t already) – Set DPU Alert (if you haven’t already) – Set Campus Location Address (if you haven’t already) • In Campus Connection: Employee Self Service – Benefits Enrollment – Time Reporting and Approval • In Outlook: – Set up your Archive – Set up your Outlook Email Signature • Set up your voicemail (password is in email) Contact Information Colin Dekuiper Russ Patterson Technical Trainer, Instructional Technology Coordinator Media Production & Training Media Production & Training email@example.com firstname.lastname@example.org Ext. 5-7681 (773-325-7681) Ext. 2-8028 (312-362-8028) Technology Support Center email@example.com Ext. 2-8765 (312-362-8765) Click The “For Employees” Link Click Demographic Portfolio Then, Click DPU Alert Update your contact information Click Save Update Campus Location Address Click the Campus Address Definitions Link for more information Click Save Click on View, Headers and Footer to change text footer.
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