Information Services Overview - DePaul University Human Resources by liuhongmei


									Information Services Overview

     An introduction to DePaul’s
    especially for new employees
Who is Information Services?
• Information Services (IS) is one of
  DePaul’s academic divisions
  responsible for the University’s
  technology systems:
  – Computer support, computer labs
  – Telephone, e-mail, printing, network
  – PeopleSoft collaboration
  – Dozens of behind-the-scenes technologies
  – Implement new, upgrade existing systems
     Need more information?
• Anything you learn today can be further
  explored at and
  – Technology Instructions
  – Help
  – Details
  – Technology training (MS Office 2007)
  – Technology QuickGuides
        Technology Overviews
•   Secure computing      •   News & Events
•   Acceptable use        •   Computer equipment
•   Social Media          •   Network drives
•   Technology Support    •   Software/licensing
•   ID Card               •   E-mail
•   User ID & passwords   •   Technology Training
•   Campus Connection /   •   Telephone
    PeopleSoft            •   Wireless
               Secure Computing
• Passwords                            • Personal security
   – Create a strong password
   – Never share or write!                – Carry your ID with you
   – Use different combinations           – Do not leave laptop in plain
   – No IS member will ask you for          sight – including your car
     your password
                                          – Get a laptop lock
   – Last 4 digits of your SSN and
     DOB are used to verify identity      – Lock your laptop overnight
     for password reset requests
• General security
                                       • Data Security
   – Don’t open unknown                   – Never store sensitive data
     attachments                            on mobile devices
   – Lock your computer when away
     from desk                         • Security Questions?
   – Lock drawers & cabinets at end       – Contact the Security Team
     of day                                 at
   – Never let anyone else use your
             Acceptable Use Policy
• Privacy                                       • Examples of Non-Acceptable
   –   DePaul deeply values privacy rights        Use
       and does not routinely monitor use of       –   Uploading, storing, transmitting, etc.
       computing resources, such as e-mail             material that violates the law
       and internet
                                                   –   Sending unsolicited e-mail
   –   But, computing resources belong to
       DePaul, and IS may access them and          –   Using computing resources to harm
       information stored or transmitted               minors
       through them                                –   Transmitting communications or
   –   IS will do so only legally and for              materials to promote financial scams or
       legitimate business purposes                    other wrongdoing
                                                   –   Unauthorized access of computing
• Acceptable Use is                                –   Intercepting communications
   –   For legitimate educational and              –   Unauthorized collection of personal or
       business purposes                               university data
   –   Includes limited personal use, as long
       as users do not violate policies or
       interfere with DePaul’s educational      • Questions?
       and business purposes                       –   See the Acceptable Use/Network
                                                       Security policy
        Social Media Guidelines
• Employees are welcome to participate in social
  media, such as Facebook or Twitter
   • If you do so on behalf of DePaul, be sure to get your
     supervisor's permission
   • Remember that DePaul policies, like FERPA
     compliance or logo usage, also extend to social
• We encourage you to review DePaul's social
  media guidelines at:
Technology Support Center (TSC)
•   Provides technical assistance for DePaul supported software, systems and services,
    including DePaul (ID) Cards and U-Pass
•   The first point of contact for technical problems
•   Three product lines with multiple locations:
     –   Call Center (aka Help Desk) Mon-Thurs: 8am-8pm, Fri: 8am-5pm, Sat 8am-4pm, Sun: 12pm-4pm
           • Immediate assistance: Ext. 2-8765 (312-362-8765)
           • Non-urgent issues
                 – Submit ticket online: Campus Connection > Technology Contact Center
                 – Email
     –   ID Card Services Mon-Thurs: 9am-5:30pm, Fri: 9am-5pm
           • DePaul Center 9200 (Loop)
           • Student Center 109 (Lincoln Park)
           • All suburban campuses
     –   Genius Squad Mon-Fri: 9am-5pm
           • Lewis Center 1420 (Loop)
           • Schmitt Academic Center (SAC) 235 (Lincoln Park)
•   Services offered include:
     –   Account & password support
     –   Wired and wireless network connections
     –   Telephone connectivity on campus
     –   Campus print service support
     –   Windows and Mac desktop and laptop computer support
     –   General technical support for DePaul educational and administrative applications
                    ID Card
• Keep it with you at all times
• Common staff uses include
  – Library, photocopiers, restricted doors, cafeteria
    usage, building entry, reimbursements, tickets
• Keep it secure
  – Demon Express Account linked to this card
  – Empl ID is listed on the card
  – Provides access to secured areas
• Immediately contact the TSC if lost or stolen
 Your Employee ID and User ID
• Employee ID (Empl ID / DePaul #) is the top
  number on your ID card
  – Empl ID is used to identify students, faculty and
• Login with your campus connect User ID and
  password to access almost all systems:
  – Campus connect, E-mail, your computer
     – Hint: Make sure to change your password before you
       log into your computer or E-Mail
  – Your email address is
         Campus Connection
  – Gateway to many DePaul applications
  – Interactive Web site that includes numerous
    Web-based services for students, faculty, and
• Self service for staff:
  – Pay stubs, time sheets, vacation tracking,
    benefits enrollment, address updates, budget
    administration, etc.
 PeopleSoft (Campus Connect)
• Web-based group of administrative business
  – Supports university operations, academics, and
    decision making.
  – Human resources data, financial data, student
    administration, customer relationship
    management communications, TSC.
• Do you need access to PS systems?
  – It depends. Talk with your supervisor.
  – If yes, follow the access request procedures on
    the IS Web site at:
    Demographic Information
• In Campus Connection, you need to
  – DPU Alert
  – Campus Location Address

                              Click on View, Headers and Footer to change text footer.
            Online Exercise
• Sign-in
  – From
• Demographic Profile
  – Update DPU alert
  – Update Campus Address
  – Update Emergency Contact Info
  – Check preferred email
                              Click on View, Headers and Footer to change text footer.
Login Using Your User
 ID and Password You
Received This Morning
     DePaul News and Events
• Customizable resource to view and share
  information about what’s going on at DePaul
• Visit Campus Connection and select “DePaul
  News and Events”
  – Click “Subscribe” to choose the information you
  – Click “Create/Edit My Content” to share
    information with the university
• Visit for
  detailed instructions
        Computer Equipment
• Standard office equipment:
  – Desktop PC or laptop
  – Shared printer
• Classroom equipment:
  – PCs
  – projectors and screens.
• Computer labs are also open for staff
• Request additional equipment through TSC
• Reserve classrooms on the IS website
              Network Drives
• Your network account enables you to connect to
  the university’s network, shared files, and
  – U: drive is a personal folder just for you.
  – W: drive is a shared folder for your department.
  – U: and W: drives are “backed up” automatically by IS
• Store important documents that need to be
  shared or backed up on the U or W: drive
  – There are no automatic backups of your C: drive
  – You must manually back up your files from your C:
      Software and Licensing
• Check the “Software” section on the IS
  website before purchasing or installing
  – All software must be legally licensed.
  – Not all freeware is licensed for university use
  – Installing unlicensed software is forbidden by
    University policy
  – IS software consultant: ext. 2-8899 or
        Faculty & Staff E-mail
• Supported Clients
  – PCs use Outlook
  – Macs use Entourage
  – Web:
• Email address:
• Login with your Campus connection password
• E-mail is automatically deleted after 90 days
  – To setup an archive see handout for instructions or
    contact the TSC for assistance
        Faculty & Staff E-mail
• Wireless devices
  – BES Server for Blackberries
     • Contact TSC to setup
  – Active Sync for all other devices
     • Set up via
     • Contact the TSC for details
         Faculty & Staff E-mail
• Spam Control
  – Exchange accounts ONLY
  – Google/Postini to filter e-mail messages for viruses and spam
  – All accounts are filtered for viruses and spam automatically
  – You receive a daily Quarantine Summary every day if they
    received spam the previous day
  – You can also go to the Message Center to view their quarantined
    messages and update their spam control settings
  – You will receive a temporary password via email to log into the
    Message Center
  – The Message Center website is
 Media Production and Training
• Source for Technical Training
  – Windows 7 and MS Office 2010
  – MS Office 2007 including Outlook
  – Apple Mac OS X and iLife applications
• One on one personal training
• Sign up at

                               Click on View, Headers and Footer to change text footer.
• Dial 9 + 1 + area code + number when calling
• Five-digit dialing within DePaul:
   – Loop Campus:
     • 2-XXXX   (312-362-XXXX)
  – Lincoln Park Campus (LPC):
     • 5-XXXX   (773-325-XXXX)
  – Suburban Campuses:
     • 6-XXXX   (312-476-XXXX)
  – LPC Residence Halls:
     • 7-XXXX   (773-687-XXXX)
• Access messages through the phone or your
  Outlook Inbox
  – PC Interface
     • Click on “Play on PC” to listen to your messages through the
       speakers on your computer.
  – Telephone interface
     • Access numbers:
         – Nortel phones: 312-362-5000 or ext. 2-5000
         – VoIP phones: 312-362-7900 or ext. 2-7900
     • Password for telephone interface is in your email.
  – Quick Guide in your folder and on the IS website
• Wireless is available at DePaul
  – In all common areas and classrooms
  – In some office areas and meeting rooms
• Two networks
  – ‘depaulblue’ is primarily for Faculty & Staff
     – Most secure network
  – ‘depaulwireless’ is for students and browsing
• Additional info:
 Tips for when you get back to your desk
• In Campus Connection: Demographic Portfolio
   – Update your password (if you haven’t already)
   – Set DPU Alert (if you haven’t already)
   – Set Campus Location Address (if you haven’t
• In Campus Connection: Employee Self Service
   – Benefits Enrollment
   – Time Reporting and Approval
• In Outlook:
   – Set up your Archive
   – Set up your Outlook Email Signature
• Set up your voicemail (password is in email)
              Contact Information
    Colin Dekuiper                        Russ Patterson
     Technical Trainer,        Instructional Technology Coordinator
Media Production & Training             Media Production & Training             
Ext. 5-7681 (773-325-7681)              Ext. 2-8028 (312-362-8028)

Technology Support Center
Ext. 2-8765   (312-362-8765)
 Click The “For
Employees” Link
        Click Demographic

          Update your

Click Save
Update Campus Location Address

                          Click the Campus Address
                     Definitions Link for more information

             Click Save

                          Click on View, Headers and Footer to change text footer.

To top