q Once the number is in the phone What happens to my text
compose your message message?
q To help us deal with your Your text or multimedia message will
request effectively please follow go directly to Winchester City
the examples detailed below: Council Customer Services Centre
To report a non urgent repair at who will then deal with the request.
your property text: What if I don’t have a mobile
q Repairs – your surname – house phone?
Picture the scene, it’s 9 pm and number – postcode You can ring on 01962 840 222,
you have something you need to write, e-mail, fax on
To report fly tipping text:
report to Winchester City Council. 01962 841 365 or come in to the
q Fly tipping – your surname –
It’s not an emergency but you Customer Service Centre.
location of tipping
would like to know that it’s been For more information or
To report an abandoned
reported and will be dealt with - any queries about Customer
what do you do? Services please contact Customer
q Abandoned vehicle – your
Until recently you would have had Services by telephoning
surname – vehicle registration –
to wait until the next day to contact 01962 840 222, e-mailing
location of vehicle
the Customer Service Team, but not email@example.com
To request a member of the
any more. As part of our focus on or by sending an SMS text
Customer Service team to call you
improving customer service we have message to 07797 877 004.
introduced an SMS text service so
that customers can report repairs,
q Call back – your surname –
fly tipping, abandoned vehicles or house number - postcode
request a callback. Note we will call you back on the
The benefits speak for themselves, phone that you sent the SMS text
as you can save time and money by from unless you specify an
texting your request to us any time alternative number.
of the day or night. You’ll receive How much will my SMS text It’s OK to AS CM0813-22964 June 2006 Designed by Winchester City Council’s Design, Print & WP Unit
an auto reply message confirming message cost me to send? K!
On a low incom
that we’ve received your message. The cost of sending a text or e?
Working on a
The Customer Service team will pick multimedia message is dependant low wage?
Struggling to m
up the messages during the next on the mobile phone tariff you eet your
working day and contact you by use. (Refer to your mobile network For advice on
Housing and Co
Benefits ring uncil Tax
6pm on the same day that we read service provider for details of 01962 848 53
your message. charges.) Winchester City Council 9
Tele pho ne call
s may be reco
or visit our we
How do I text? Council does not make any ww w. wi nc he
ste r.g ov.u k
q Save our text number 07797 877 additional charge. It doesn't cost any
might be able to
thing and you
get some help.
004 to your mobile phone - see
your mobile phone instructions on ov.uk
how to do this.
page 16 on the house
housing news for Winchester City Council tenants and leaseholders
inside Working Towards
this edition: Decent Homes
The Government’s target to bring all council homes up to the Decent Homes standard is
progressing well in the district. Whilst many councils will not be able to achieve the target,
q Texting Times
the City Council has very clear plans and is confident of bringing all your homes in line with
the Standard well in advance of the December 2010 deadline.
q Hot Property
Whilst the housing stock in Winchester is generally in very good condition, in April 2005
Pullout there were 908 houses that technically fell short of the Standard. Since then, we have
improved approximately 160 homes that were previously classed as ‘non decent’.
q Recycling Now, less than 15% of our homes fail the Standard.
Round up Much of this work involved improving loft insulation and we have been able to
gain extra Government grant to help fund this, which is great news in light of
q TACT Quiz current budget pressures.
Key Staff In the coming year we will be bringing a further 290 properties up to the
Standard, again with significant extra Government grant to help with
q Flower Power insulation work.
Competition Whilst the Council is committed to achieving the Standard, maintaining
funding levels is increasingly difficult as the Government continues to take
q New Portfolio 40% of all the rent we collect for housing in other parts of the country.
Holder for We will achieve the Decent Homes targets, although our ability to
maintain current services in the long term remains uncertain.
Cllr Tony Coates
...and look out for
the latest edition
edition 4 june 2006
Every year the June edition of on the house carries
essential information on the maintenance contracts line
that are being carried out in the coming year and I The City Council has access to
know that you will be avidly searching to find out if
Language Line, which provides
your home is in line for improvement or redecoration. We have
combined all these items into a Hot Property Pullout and in fact this an instant interpretation
edition is crammed with information from the Property Services team, service 24 hours a day, with a
along with a Who’s Who about them, which tells you who does what. team of qualified interpreters
You will find that some of your Area Housing Managers are on the move used to communicating in over
and we have two new, and very experienced, faces on the team. There is 100 languages. Language Line
a new way of contacting our Customer Service Centre – by text – in case can set up a conference call so
you need to get in touch with us out of hours. that the Council, an interpreter
Of course summer is the time when our thoughts turn to the garden and and a non-English speaker can
our annual gardening competition is open to all tenants and leaseholders all be on the line at the
– so why not nominate your garden, or even your neighbour’s? This year same time for a three-way
we have added another category to include the Best Balcony as we
spotted some sensational balconies while judging in 2005. Looking green
Language Line can also
and lovely are the open spaces around Godson, Lawn and Windsor
Houses following a huge re-landscaping scheme and you will find news provide text translation and
on their makeover inside. text to speech services.
There is more news from our hard working Neighbourhood Warden If you, a relative or a
team, which just goes on growing. And our evergreen TACT Chairs neighbour would like to talk
Alan Rickman and David Cruden have been talking turkey with to the City Council through
Clive Broomfield about empty properties and I think their question the Language Line service,
and answer session gives us all an insight into how voids are handled –
please contact your Area
and some of the problems we face.
So please make the most of on the house and let us know of any subjects
you think we ought to be writing about. Don’t forget if you would like to
join TACT or a local Tenants Association, please give Seema or myself a call
on Freephone 0800 716 987.
Best wishes, TEXTPHONE
This facility is available for tenants
PS and thank you to everyone who sent that are deaf or hard of hearing.
me cards and kind wishes when I was off Please telephone 01962 878 982.
work earlier in the year.
Winchester City Council,
get it taped City Offices, Colebrook Street,
Winchester, SO23 9LJ.
telephone 01962 840 222
If you would like any of the information in fax 01962 841 365
on the house translated into another language, or made website www.winchester.gov.uk
available in large print or audio format, please call
Telephone calls may be recorded.
Glynis Cole on Freephone 0800 716 987.
Printed on environmentally friendly paper.
page 2 on the house
TACT quiz key staff continued
stages, (i) before the existing tenant £1,300, some properties are left in provided into consideration.
leaves where access is gained, (ii) such an appalling state that they Allocations are always made based
whilst the property is empty – essential require works well in excess of this on the applicants housing need and
works to make it habitable, safety amount. Three properties that have in line with the Scheme of Allocation.
checks and cleaning, and (iii) once the arisen during the last six months in Such matters as aspirations for
new tenant has moved in. However it Hambledon, Bishops Waltham and schooling, public transport, proximity
must be stressed that works carried out Wickham have cost £14,698, £17,202 to relatives and friends, etc., are all
once the new tenant has taken up and £16,543 respectively. Much of taken into account wherever possible.
occupation will be carried out in this work should be rechargeable to It is not always practical or possible
accordance with existing responsive tenants but in reality the money is to satisfy all of these elements and if
and planned maintenance timescales. seldom recoverable. The photographs this is the case the property will
Housing Associations take tenants on these pages should give you some sometimes be rejected. Often these
to view properties, so that idea of the sort of thing we are up decisions are based on a particular
potential problems can be sorted against. event in a tenant’s life over which
out at the time of viewing, saving they have no control or the property
issues arriving later on. Is this the does not meet the applicant’s
path we should be going along in expectations.
the future? Should tenants be encouraged to
This is another recommendation arising widen their area of choice and
from the 2003 Best Value Review. should we consider the numbers of
However it was rejected on Health & offers made, or is this controlled
Safety grounds. It was thought that by the Government?
officers would be put at risk when Sometimes, tenants are very exact in
taking an unknown potential tenant to their areas of choice. Some types of
view an empty property. We are in the It is important to TACT that voids properties in popular areas only
process of making video footage of the get turned around as soon as become available on a very limited
property available for viewing at the possible as the Housing Revenue basis and this will be pointed out. It
City Offices. Account suffers if not, and then becomes a matter of need versus
Government cuts make every £1 choice for the tenant. It is our job to
Is completing a void turn-around
vital to the HRA. open up all options and to empower
an expensive exercise? Because
the money involved is from the It is equally important to officers the individual to make informed
HRA, is all the rent money that voids are turned around as choices. There is no limit on the
accounted for? quickly as possible. number of offers made but there is a
Tenants are given choices of limit on types of property offered. For
Turning around void properties is a
property over a period of time, but instance a three-bedroom house will
very costly business. We currently have
turn many down. Do we gather not be offered to a single person, nor
around 450 voids annually at a cost of
information as to why and are the would a second floor flat be offered to
£600,000 in terms of maintenance/
reasons given genuine? a wheelchair user unless it is serviced
repair works. A further £300,000 is lost
by a lift and this is considered suitable.
annually in rental income. Much of the Yes, we naturally gather information
In line with Government guidelines
cost of maintenance works could be and try to use it to further our
we will be introducing a Choice
avoided if tenants left their properties understanding of people’s preferences
Based Lettings System by 2010.
in an acceptable condition. Although so that future offers can, where
the average cost of a void is around possible, take the information
on the house page 15
TACT quiz key staff
TACT Chairmen, Alan Rickman and q Look after your property and leave standards are applied to all,
David Cruden recently held an informal it as you would expect to find it. so exceptions should be very rare.
question and answer session with the It is the tenant’s responsibility to Housing Associations have a much
Head of Property & Contracts Services, keep internal decorations up better turn round time on Voids than
Clive Broomfield and Housing Needs together and to report repairs as we do currently. What can we learn
Manager, Diane Cooper. Here are some they arise. This policy is outlined in from them?
of the key points from their discussion: your tenancy agreement and in the In terms of maintenance work, the
How long does it take to turn round Tenant’s Handbook, but sadly is turnaround time is determined by two
a void (empty) property to be ready often ignored. factors, (i) how much work is necessary
for allocation? q Once you have given notice or to bring the property up to the locally
The average maintenance period, had your transfer approved, please agreed Minimum Voids Standard and
including the client pre- and post make every effort to co-operate (ii) when this work is carried out (the
inspection times, is 3-4 weeks. with the Voids Officer and your Minimum Void Period – MVP). In terms
Area Property Surveyor. Make of the former, some Housing
Are you trying to improve on this?
appointments with them promptly Associations already carry out less
Yes. Now that the extent of the work and ensure that you keep them. work than we have agreed with you
to be carried out in each void has If pre-termination/transfer works in our Minimum Voids Standard.
been agreed with the tenant groups are identified by the Voids Officer In terms of the latter, some Housing
(Minimum Voids Standard), we are please carry them out as quickly as Associations already carry out much of
now looking to implement the possible, making sure the work is the works with either the existing or
Minimum Void Period - as identified of a good standard. new tenant in occupation.
in the 2004 Best Value Review. q Clear all rubbish and unwanted
How can tenants help? furniture/carpets from the property.
Tenants can help the Council and their Don’t just assume that the incoming
fellow tenants/rent payers in the tenant will want them. If in doubt
following ways: check with the Voids Officers.
q Only move house when absolutely Remember you will be liable for a
necessary – and not just because recharge if the Council has to do
you fancy a change. For example, this on your behalf.
one particular tenant has moved q Take responsibility for your property
Some of the problems that we face with
five times during the last five and your actions. This way you empty properties
years into like properties. Of 450 will minimise the financial impact
voids each year, over 50% of on the Housing Revenue Account Tenants in Housing Associations are
these are transfers. If fewer (HRA) and on each other as rent prepared to move into a property that
transfers went ahead there would paying tenants. requires further work, provided that
be more properties available q As tenant groups – TACT, Property they have the promise that the work
on the waiting list for homeless & Contracts Forum and Rents & will be completed shortly afterwards.
people and genuinely more Business Forum – you can help us Should we follow this system?
needy cases such as those with ill as officers to uphold the policies We are already moving towards this.
health or disabilities, or where that have been jointly agreed. With the introduction of the MVP the
there is overcrowding. It is essential that fair and equal work will be completed in three distinct
continued on page 15 ...
page 14 on the house
Calling all green-fingered tenants and leaseholders. Please complete the form and return to Glynis Cole,
This summer we will again be running our Gardening Tenant Participation Manager, at the address below.
Competition and you don’t have to be Alan Titchmarsh to Entries should be returned no later than Friday 14th
take part. If you are proud of your plot then let us know, July 2006. Happy Gardening and Good Luck!
or if you are impressed with your neighbour’s jungle,
then why not nominate them instead - just send in the Competition judge Sandy Worth with
last year’s Best Front Garden Winner,
form below. This year there will be four classes as Bernie Sheppard of Alresford.
we have added a new category, Best Balcony,
as we were so impressed with all the wonderful
balconies we saw on our travels last summer.
Sandy Worth of the Watermeadow Nursery
in Cheriton has agreed to be our judge and
she will be looking for colourful and well-
maintained gardens. Entry is free to all City
Council tenants and leaseholders with prizes
of £30 gift vouchers awarded to the winners
of the Best Front Garden and Sheltered
Scheme, with two runners-up each receiving
£20 gift vouchers. The Best Hanging Basket
winner will receive a £25 gift voucher
and the Best Balcony winner will receive a
I/We would like to enter/nominate* for Daytime Tel. No.
(please delete as appropriate)
THE BEST FRONT GARDEN u * If you are nominating another gardener please
THE BEST HANGING BASKET u enter their details here:
THE BEST SHELTERED HOUSING SCHEME u (Please also make sure that you have their permission)
THE BEST BALCONY u Name
(please tick the relevant box)
Your Name Address
Please return to: Glynis Cole, Tenant Participation
Manager, Winchester City Council, FREEPOST, NAT
15377, Winchester SO23 9ZW. No stamp required.
on the house page 3
housing surgeries can’t afford
Do you have any Housing Benefit or Housing Management issues to buy?
you would like to discuss? If so, then why not come along to one
If you would like to buy a home of your own
of our Housing Surgeries? A Benefits Officer and an Area Housing
but you can’t quite afford it, Swaythling
Manager will also be in attendance. Here are the dates, times and
Housing Society has just been awarded the
locations of Housing Surgeries in the south of the district for the
funding to help council and housing association
rest of the year:
tenants in most areas of Hampshire to buy a
Venue: Normandy Court, Wickham home on the open market with the Homebuy
Area Housing Manager: Jane Hobbs - telephone 01962 848 198 Scheme. The Open Market Homebuy scheme
Day: 1st Wednesday of the month Time: 10am to 1pm enables you to choose a home to buy, just
q Wednesday 5th July 2006 like any other home buyer (usually through
an estate agent) as long as you can afford
q Wednesday 2nd August 2006
75% of the purchase price yourself.
q Wednesday 6th September 2006
Swaythling will provide the remaining 25%
q Wednesday 4th October 2006
of the purchase price in the form of a loan.
q Wednesday 1st November 2006
There is nothing to pay on this Homebuy loan
q Wednesday 6th December 2006 and no rent payable, the condition being that
Venue: White Wings House, Denmead the loan must be repaid when you sell your
Area Housing Manager: Kate Mooge - telephone 01962 848 400 home and at 25% of the value at that time.
Day: 1st Thursday of the month Time: 2pm to 5pm Swaythling will not expect you to pay the
loan back unless you sell or move away from
q Thursday 6th July 2006
your new home, although you could opt to
q Thursday 3rd August 2006
pay it at any time
q Thursday 6th September 2006 in the future if you
q Thursday 2nd November 2006 wish. Effectively
q Thursday 7th December 2006 you will be buying
These surgeries provide a face-to-face service for those who are your own home
unable, or who do not wish, to travel to Winchester. However, if you for three quarters
are unable to attend these local surgeries because of ill health, please of the real cost.
call your Area Housing Manager to arrange an appointment in your Priority for the
own home. scheme will be
For further information on these local surgeries, or to make given to Housing
an appointment, please call your Area Housing Manager on Association or council tenants.
01962 840 222. To qualify for the Homebuy scheme, you
usually need to be in full time work and
have at least £2,500 savings to cover the
Wordsearch Winner cost of legal fees and other expenses.
You can see all the details on
Congratulations to Mrs Sheila Hayward of central Winchester who www.homesinhants.co.uk where you
won our Creepy Crawly Wordsearch in the last edition. Sheila chose can apply on line. Or, you can phone
£20 worth of High Street vouchers. 02380 628 000 for an information pack.
page 4 on the house
who’s who in property services
Who’s Who in this issue of on the house features the Property
Services Team which provides a sterling service maintaining the
Council’s extensive portfolio of both Housing and Corporate property.
The Management Team – is led by Clive Broomfield and co-ordinates all
policy and operational issues in relation to building and maintenance
projects for both corporate and housing stock. They have responsibility for
programming, The Planned Maintenance Team (left to right)
Melvin Laney, Jeff Vale, Perri Seymour, Emma
Smith, Allen Smith and Keith Miles.
and taking all
projects through contract surveyors draw up detailed
from inception to specifications and documents
final account. outlining the scope of
Department Management the work. The Clerk of Works
Team (left to right) oversee all these projects and may
Rod Shepherd, Clive
Broomfield, Gaynor Bromley be seen out and about in the district
and Andrew Kingston. carrying out their inspections to
ensure that works are carried out to
both the City Council’s and tenants’
exacting standards. Also included in
this team are the specialists who
deal with disabled adaptations, the
installation of handrails, stairlifts
and level access showers, etc.
The Corporate Team (left to right) The Property Surveyors (left to right)
Customer Liaison and
Les Titheridge, Marriam Baxendale, Kevin Blake, Neil Trenfield, Derek Parker, Les MacLachlan and Administration – this team deals
Clive Broomfield and Rod Shepherd. Graham Howard.
with the day-to-day administration
The Corporate Team – maintains The Property Surveyors – this team of the section, offering support to
properties like Abbey House and the acts on a responsive basis to your all other sections and to tenants.
Guildhall, shops and offices, requests for repairs, arranging work They are also the point of contact
recreation centres and also and offering advice as necessary. The between tenant and contractor
monuments like the Buttercross. Voids Surveyor is also part of this during major refurbishment works.
Many of the properties team, making sure our empty
are historically important and listed properties are made safe and ready
building consents from English for re-letting.
Heritage may be required before The Planned Maintenance and
any work is carried out. Specialist Clerk of Works Team – handles cyclic
workforces such as stonemasons and and planned maintenance work. This
iron founders are often employed on can include such projects as external
these sorts of projects. repair and painting, re-roofing and
kitchen refurbishment for which the Customer Liaison & Administration (left to right)
Mike Wallbridge, Barbara Howells and Gary Job.
on the house page 13
what tenants want
Since we first brought you news of this new improvement schedule and they must agree to carry out each task to a set
scheme, Property Services has been in consultation with the standard, for a set price. The contractor’s performance will be
City Council’s Legal team for their comments and, after monitored, and the prices will be reviewed regularly to ensure
detailed discussion it was concluded that this scheme should they remain fair and competitive.
not be run directly by the Council. The price list will be made available to tenants who are then
As there is a great deal of enthusiasm and demand for this free to approach any contractor on the list. The contractor will
project, we felt that another solution had to be found to enable deal with you direct, and you will pay them.
the scheme to proceed, whilst ensuring that a reliable and Any scheduled works carried out at your property, by one of the
trustworthy service was still available. preferred contractors to our specification, will thereafter be
Therefore, instead of the Council providing the service directly, maintained free of charge by the Council for the term of the
we will negotiate with an approved list of contractors who tenancy. A full list of improvements will be discussed at
will deal directly with you. Many popularly requested items Property and Contracts Forum when the final approval for
will be included and these items will be set out in a schedule the scheme will be sought. Once approval has been given the
prepared by Property Services staff. Selected contractors will various items will be specified and scheduled ready for pricing.
be invited to agree a rate for each job specified in the We will bring you further updates in on the house.
rubbish costs money!
The subject of rubbish in occupied or void (empty) properties is always a thorny issue. If the Council is involved
in removing rubbish from your property - be it whilst you are in occupation or after you have left and the property
is empty - you will find yourself liable for a recharge.
It is a very costly exercise for the You will also be charged an q Furniture, appliances and other
Council to undertake, usually administration fee of 10% of the unwanted household items.
involving either the contractor hiring total charges to cover staff time. You q The contents of lofts and brick
a skip or making use of a caged see how the bill soon mounts up! built sheds.
vehicle to cart the rubbish away. We do therefore recommend that q Timber sheds and greenhouses.
Costs for either of these services are you take responsibility for removing
roughly similar. In both instances q Garden rubbish and building
your own rubbish at all times. If you
however an additional charge for rubble.
are moving home this must include:
‘Landfill Tax’ is levied on
the contractor because he is
dumping on a commercial basis. This
cost will naturally be passed on to
It would therefore be much cheaper
for you to take your own rubbish to
the local recycling centre as you
would not be liable for this tax.
So in calculating your recharge costs
the Council must consider the cost of
carting away, plus the Landfill Tax.
page 12 on the house Hot Property Pullout
NEW FACES, NEW PLACES
on the move employment in private practice and
the Rent Service, Jane moved into
“I am committed to maintaining
and improving housing services
Area Housing Manager Kate the housing field seven years ago and standards,” says Su. “I enjoy
Mooge has worked for the City working for a Housing Association working with tenants to shape and
Council for 17 years, 16 of those in based in East Hampshire. She lives develop neighbourhoods and
Housing. During that time she has in Southsea and enjoys cycling and communities which we can be
covered several areas including playing squash in her spare time. proud of and want to live in.”
Highcliffe and Winnall and most
recently Weeke and Kings Worthy. new role for fiona
However, since the retirement of Fiona Churcher joined Winchester
Peter Roberts, Kate has been asked City Council in August 2000 as an
to take over the southern parishes Area Housing Manager, having
area with effect from this April. “I previously worked in a similar role
am really looking forward to taking at Southampton City Council since
on a new set of challenges within 1995.
the Denmead and Bishops
Over the last six years, Fiona has
Waltham “I am looking forward to working
managed several areas in the district,
parishes,” with local residents,” says Jane
most recently the Highcliffe area and
says Kate. “and maintaining and building
Mildmay Court in Winchester as well
upon the services provided by the
as parts of the southern parishes.
Fiona has now taken up a new
new su position as Principal Area Housing
Manager, still within Housing
Su Morgan has joined Winchester
Landlord Services. She is responsible
“I would like to say thank you to City Council as an Area Housing
for providing day-to-day supervision
all those residents who have Manager and covers the areas of
and support to the Estate Management
helped and supported me over the Weeke, The Worthys, Hursley and
team, as well as managing the team’s
years and also a special thank you Otterbourne, previously managed
performance to a high standard.
to all the Tenant Association by Kate Mooge.
members who I have enjoyed Su has wide housing experience
working with.” and previously worked for
Manchester City Council and a
jane joins up Basingstoke-based Housing
Jane Hobbs has recently joined Association.
the City Council as an Area
Housing Manager covering the
Highcliffe area of Winchester and “ I will also be developing the
the southern parishes. Jane is a housing management service to
Chartered Surveyor and a respond to the changing needs
Corporate Member of the and demands of our customers,”
Chartered Institute of says Fiona, “including reviewing
Housing. Following previous current estate management policy
on the house page 5
warden team set to GROW
The City Council’s Neighbourhood or on behalf of residents who may
Warden Scheme is expanding wish to remain anonymous.
again with the recruitment of an
additional two Neighbourhood
As well as dealing with incidents on
Wardens. This means that the
a daily basis, the Wardens have
Scheme will expand to cover
been regularly attending community
Winnall as well as Highcliffe and
meetings, and multi-agency meetings
Stanmore and we hope that they
with key partners such as the Police.
will be in place as we go to press.
The Neighbourhood Wardens have
Since March 2005 the team has also been involved in the implementation
tackled a total of 434 incidents: of various community related projects The vulnerable vehicle scheme is
84 related to untaxed, abandoned or in Highcliffe and Stanmore such as the aimed at reducing the number of
vulnerable vehicles, 152 involved two new teen shelters for Highcliffe. vehicles that are broken into, therefore
litter, fly tipping, graffiti, abandoned reducing vehicle crime. Unfortunately
Nigel Devin arranged free football
trolleys, etc., 34 concerned lighting some drivers are still leaving property
coaching for young people in
and pavements, 73 incidences of in their cars in plain view of an
Highcliffe last Summer and Mark
anti-social behaviour and another opportunistic thief. During the course
Bernhardt organised free basketball
89 were crime-related. of daily patrols in Highcliffe and
skills lessons in Stanmore, while Peter
Stanmore the Wardens keep an eye
ANTI-SOCIAL BEHAVIOUR Elsey is currently in the process of
out for these ‘vulnerable’ vehicles.
As well as responding to resident organising and delivering cycle safety
training for pupils at All Saints School. This information is then passed onto
complaints and passing on valuable the Police who trace the registered
information to the Police, the Wardens The Wardens have already supported
keeper and write to them informing
have been heavily involved in the the implementation of Crime Reduction
them where and when their vehicle
City’s multi-agency anti-social Week (CREW) in Stanmore last year
was seen and why it was considered
behaviour panel and have already and will be delivering another CREW
to be at risk.
provided key evidence for the Council in Highcliffe during the summer.
Neighbourhood Warden Lesley
and Police to support the application Thanks to the Wardens, residents in
Batchelor has been working with
of an anti-social behaviour injunction, Highcliffe are now notified of dates
members of the Highcliffe Community
and Acceptable Behaviour Contract. for the eight weekly street sweeps
Tenants Association to organise an
The Wardens have also supported and given maps indicating which side
anti-dog fouling poster competition
the Police by providing them with of the road the sweeper will be on a
for young people in Highcliffe. Young
statements, either as key witnesses particular day.
pupils at All Saints School were asked
A monthly drop in service is now to design an anti-dog fouling poster
up and running in Stanmore at Valley to encourage dog walkers in
Court the first Wednesday of every Highcliffe to pick up after their dogs.
month from 1 - 2pm and is attended The winning poster will eventually be
by both the Police and Housing staff. made into signs to be displayed
This allows residents the opportunity throughout key locations
to come and speak with the Wardens, in Highcliffe.
Police or council about any concerns,
For more information on the
or simply to ask for advice on any
Neighbourhood Wardens or to
community or housing-related matters.
contact them direct you can call
them on Freephone 0800 389 6274.
page 6 on the house
NEW kitchens and bathrooms
This year’s programme focuses on homes built between We intend to provide modern facilities with as much
1950 and 1963 that have not previously had any kitchen storage space and work surface as possible, bearing in
or bathroom refurbishment work. They are at: mind the size of the room and the appliances that need
q Canon Street q Pine Road to be included.
q Churchill Close q Pound Cottages
Gaynor Bromley or Barbara Howells will contact you to
q Downs Road q Red Leaves
arrange an appointment to discuss the proposed work.
q Ebden Road q Roberts Close
After consultation, if works are to be carried out,
q Garbett Road q Robertson Road
q Somers Close
a plan will be drawn up with a copy for you. Work will
q Groves Close
q St Leonards Road then start within approximately three months of the
q Keble Close
q Malt Lane q Vale Road consultation.
q Meadow View q Walpole Road For further information, contact Gaynor Bromley,
q Newton Road q Warwick Way Senior Customer Liaison Officer, on 01962 848 141.
redecoration New Portfolio
As with the external repairs and painting programme,
the internal redecoration scheme for our older tenants
Cllr Tony Coates is the
is programmed around a five-year cycle. The
new Portfolio Holder for
properties listed below represent one fifth of the
housing stock and are the homes that we will be Housing and Communities.
approaching this year in order to decorate one room He has been a City Councillor
during the winter months free since May 2003 and a Parish Councillor for the
q Abbey Passage q Jacklyns Lane q Shore Crescent
q Ashburton Close q Jesty Road q St Martins Close
past 15 years, serving on the Executive
q Ashburton Road q Kiln Lane q Staple Gardens Committee of the Hampshire Association of
q Basingstoke Road q Lawn House q Sycamore Road
q Bereweeke Avenue q Lovells Walk q Taplings Road
Parish Councils. He has undertaken Rural
q Chapel Fields q Lower Brook Street q The Brook Housing Surveys and worked with the Strategic
q Chapel Lane q Malt Lane q Upper Brook Street
Housing team on the provision of Exception Site
q Cocketts Mead q Meryon Road q Valley Court
q Colson Close q Middle Brook q Wavell Way housing in villages.
q Devenish Road Street q Wayneflete Place
q Mitford Road He served in the Royal Navy for over 28 years and had
q Drayton Street q Westman Road
q Elm Road q Moss Road q Westwood View experience of living in Service Rented Accommodation
q Fleming Road q Nicholson Place q Willow Road both in the UK and Abroad.
q Folly Field q Oak Road q Windsor House
q Forder Court q Pemerton Road q Windsor Road
For the past three years he has been the Shadow
q Godson House q Penfords Paddock q Wolfe Close Portfolio Holder for Housing and chaired the Housing
q Pine Road
q Grange Road q WoodLark Scrutiny Committee for one year. He has attended
q Green Close q Princes Buildings Cottages
q Robertson Road q Woolford Close
many TACT meetings and hopes to continue to do that
q Hobbs Close q Rowlings Road q Wykeham Place in the future. “I am committed to the provision of both
q Hoe Road q Shepherds Road affordable rented and owner occupied housing for local
people,” says Tony.
For further information, contact Gaynor Bromley,
Senior Customer Liaison Officer, on 01962 848 141.
on the house Hot Property Pullout page 11
The External Repairs and Painting programme operates on a five-year cycle. This means that around one
fifth of the houses owned by the Council have work carried out on them each year. This year’s addresses are
q Addison Close q Chaundler Road q Earle House q Mitford Road q Stratton Close
q Ashburton Road q Colbourne Court q Gordon Avenue q Normandy Court q Tebourba Way
q Attwoods Drove q Coney Green q Hussey Close Garages q Old Barn Crescent q The Bungalow, Gordon Av
q Austen Close q Coram Close q Jesty Road q Paulet Place q Tower Street
q Battery Hill, Stanmore q Craddock House q Larrymore Cottages q Princes Buildings q Trussell Crescent
q Big Tree Cottages q Cromwell Road q Lisle Court q Princes Place q Upper Brook Street
q Bourne Close q Dennett House q Lower Brook Street q Railway Cottages q Wayneflete Place
q Braxton House q Dolphin Hill q Lovells Walk q Simmonds Court q Witherbed Lane
q Brittany House q Drayton Street q Meryon Road q Spring Lane q Woolford Close
q Canford Close q Drummond Close q Middle Brook Street q St Andrews Green q Wykeham Place
q Charles Close q Dyson Drive q Mildmay Street q St Mary’s Close
During the winter months the Council’s Clerk of Works has inspected and
assessed the repairs needed to the properties on this year’s programme.
Some of these will already have had repair works carried out ahead of
the painting contract. Others will have the repair works carried out just In the last edition of on the house we
before the painting starts, probably by the same contractor. asked you to take part in a stopcock
Painting will include all external elements previously painted by the City Council, survey to find the position of stopcocks
such as gutters, fascias, and soffits, down pipes, windows, doors and frames. within your home. We’re delighted to
say that the survey was a success with
Where applicable communal staircases, common rooms and corridors in
over 30% of you returning your cards
blocks of flats and in sheltered accommodation will be included, together
with any work to outbuildings belonging to each property. However this
is not a definitive list and elements will vary from property to property. Only a very small percentage admitted
to not knowing where their stopcock
Please note that any element suspected of containing asbestos material will
is situated and around 10% reported
not be painted at this time. Winchester City Council has reviewed its asbestos
that their stopcock was inaccessible
policy with an independent consultant and has been advised that where such
or required maintenance work. These
elements are present, but they are free of any damage or defect, then these
tenants can expect a visit from the
may be left in position and their condition monitored on a regular basis.
Council’s Clerk of Works during the
However, if any elements are found to beyond economic repair, then the
next 3–4 months. He will ascertain the
Council will aim to replace these at a later date under a separate rolling
position of stopcocks and arrange for
programme of works to be undertaken by a specialist firm. This work will not
maintenance work where necessary.
be carried out by the decorating contractor.
Please be patient with us, as this is
You will be given the name of the contractor beforehand and notified when non-urgent work and it will take some
the work on your home will begin. The contractor will offer you a wide choice time to get round to seeing everybody.
of paint colours for your front, back and shed doors but where your front and
A small tip from our technical staff!
back doors are stained, no choice will be offered. External decoration to all
Don’t have your stopcock fully open.
homes should be complete by October, weather permitting.
Always make sure you turn the tap
For further information, contact Gaynor Bromley, Senior Customer back a couple of turns so that you have
Liaison Officer, on 01962 848 141. some room to manoeuvre should it ever
become seized up.
page 10 on the house Hot Property Pullout
thumbs up for recycling
The pilot scheme to trial the alternate weekly collection of Wickham, Whiteley, Upham, Durley, Curdridge, West Meon,
refuse and recyclables in the Winchester district has met Warnford, Exton, Corhampton, Meonstoke, Hambledon, Soberton,
with a resounding thumbs up. Droxford, Swanmore, Widley, Boarhunt and Denmead.
For more information call Recycling for Winchester on
The results of the City Council’s evaluation survey found
Freephone 0800 008 60 50.
that nearly every household who replied to the survey
¡ Cut out and keep
declared their support for recycling with 9 out of 10 saying
that they found it easy to follow and that their family had what can’t I put in my
quickly adapted to the new scheme. Ninety per cent of
households who replied had used the new Green Waste
ITEM EXAMPLES REASON
service and 89% declared themselves in favour of the new
system of alternate weekly collection. PLASTIC Yoghurt pots, At present there are
PACKAGING margarine no recycling outlets
Not only are local residents happy, but councillors tubs, plastic food for these materials
trays, flower pots, within the UK.
were also delighted with the volume of recycled carrier bags.
materials that have been collected, which at 38% will
DRINKS Tetra-pak cartons These items are
more than meet the Government’s recycling targets CARTONS for orange juice, difficult to recycle,
for Winchester. milk etc. as they are a
mixture of plastic
and paper to make
What happens next? them watertight.
“The success of the trial has exceeded our wildest
POLYSTYRENE Take-away food At present there
expectations,” said Bob Merrett, Director of Communities. CELLOPHANE containers, are no recycling
electrical goods outlets for these
“This has largely been due to the role played by packaging etc. materials within
householders and the City Council’s Environment Team in the UK.
going that extra mile to make sure that the changeover
went smoothly.” YELLOW Yellow Pages The yellow dye and
DIRECTORIES ink are difficult
Now the City has plans to roll out alternate weekly to remove at the
collection across the rest of the district during 2006/2007.
All householders in the district will be provided with larger
recycling bins and a sack in which to put their garden SHREDDED Bank statements, The recycling facility
waste. Extensive information will be sent out before the PAPER receipts, other relies on automatic
personal sorting equipment,
scheme begins and if requested, home visits made to help information.
recognise very small
people manage the new arrangements. or shredded items.
Phase One - Autumn 2006 PLASTIC Supermarket It makes it more
CARRIER BAGS shopping bags, difficult to sort
Colden Common (parts), Compton & Shawford, Harestock, contents at the
plastic bags used
Kings Worthy, New Alresford, Otterbourne, Twyford. Also, all of processing facility.
to hold fresh
Winchester City including Badger Farm, Fulflood, Highcliffe, foodstuffs, bin liners
and plastic sacks.
Hyde, Oliver's Battery, Stanmore, Teg Down, Weeke, Winnall and
St Cross. GLASS All types of glass These can be sorted at
including bottles. different facilities.
Phase Two - Early 2007 Please dispose of at
Northington, Itchen Valley, Chilcomb, Itchen Stoke, Ovington, Old
Alresford, Bighton, Bishop’s Sutton, Bramdean, Cheriton,
Kilmeston, Beauworth, Tichborne, Owslebury, Bishop’s Waltham,
on the house page 7
The open space around Godson, Lawn
and Windsor Houses in Winchester city
centre has been re-landscaped and the
£100,000 improvement scheme has
brought praise and delight from local
residents. Preparation for the project
began in December 2004 when Avenues
were engaged to provide drawings and
costs, then last summer roadshows were Local residents are delighted
with the new landscaping are
held in the Guildhall for local residents to around their homes.
see the proposals for themselves.
have been strategically placed, with new turfed areas
and planting to enhance the relaxed feel of the area.
To keep the scheme looking good over the next twelve
months, the project contractor will carry out maintenance
of the new grass and planted areas.
Over 100,000 sunken and
replaced while boulder and aged bricks have been
surfaces have been create cobble features and gravel
Work started on site in December 2005 and was
completed in April 2006, although the scheme took a
little longer than planned as additional works were
placed, with new
included to level the highway at the entrance to the Eight bench seats have been strategically relaxed feel of the area.
turfed areas and planting to enhance the
Lawn Street garages.
Over 100,000 sunken and damaged bricks have been
removed and replaced with a new sub-base and Rent arrears down
coloured block pavings. To enhance the appearance of
the area boulder and cobble features, edgings around
In the last year, the City Council has
trees and gravel surfaces have been created. kept rent arrears below 1% of the
Drainage has been improved, broken paving slabs total rent collected. This continues to
have been replaced, and fifteen new manhole covers be one of the lowest figures in the
and 80 bollards have been installed. Eight bench seats country.
page 8 on the house
Gas heating upgrades will take place
in certain homes in the following roads
dependent on the age of the current
Attwoods Drove Elizabeth Close
As your Landlord the Council is required by law to
Ashburton Road Firmstone Road
Baigent Close Fivefields Close undertake an annual inspection of any gas fired or solid
Bere Road Fleming Road fuel heating appliances in your home. It is vital that this
Buddens Road Fox Lane work is carried out each year to prevent poisonous gases
Chapel Fields Fraser Road being produced by faulty heating equipment.
Chapel Road Gordon Avenue
Churchfields Granville Place
FAILURE TO CARRY OUT THIS WORK COULD
Churchill Close Hoe Road
Couch Green Hyde Lodge RESULT IN SERIOUS ILLNESS OR DEATH BY
Crawley Cottages Kings Close CARBON MONOXIDE POISONING.
Cricket Close Makins Court
Cromwell Road Pemerton Road Therefore every year we contact some 4,300 tenants who
Eastacre Winnall Manor Road
have this type of heating equipment to make an appointment
to carry out the work. In spite of our best endeavours, we
continue year on year to have a rising number of properties
These properties comprise the initial where, after repeated attempts, we have been unable to make
programme for this financial year with arrangements for access.
others to be added as identified and
This is a most serious issue which the Council is now taking the
as budgets allow.
strongest steps to resolve, and is seeking redress through the
Electrical testing and inspections to some Courts to gain the access we require to these properties. This
1000 properties will be carried out this will take the form of an application to the County Court for an
year. We cannot list every street here as Injunction granting the Council access to the property. Costs
not every property in your road will be for this action may be recoverable from tenants through the
due for testing but you will be notified Courts. Tenants who do not comply with the Injunction may be
before work is carried out. found guilty of contempt of Court and could face imprisonment.
Once again we ask for your co-operation Therefore it is essential that if you fall into this category
in ensuring that Gas Central Heating, Solid that you contact us immediately on 01962 848 335 to
Fuel and Smoke Detector servicing works make arrangements for access and avoid what may
are carried out for your own safety. You ultimately prove to be an unnecessarily embarrassing and
are paying for these tests so please take costly situation for you.
full advantage of them.
For further information on any of this YOUR LIFE, OR THE LIVES OF YOUR FAMILY
work, please contact Les Titheridge on COULD DEPEND ON IT!
01962 848 150.
on the house Hot Property Pullout page 9