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					Leonard E. Pollack, Ph.D.
                                                         108 Forest Glen Circle; Port Matilda, PA 16870
                                                                         lep2@psu.edu; (814) 238-1625


                                          Executive Summary

Eighteen years of leadership and management experience
Administer a state-of-the-art professional development system
        375 annual programs, 11,000 participants, and $1M budget
        Eleven staff, 30 affiliate faculty, and 30 partners
        Comprehensive and innovative leadership and management development
         curriculum cited as a benchmark in Pursuing Excellence in Higher Education
Certified executive coach for leadership and management
Adjunct faculty at Penn State with experience teaching communication skills for MBA
students [BA 517], workforce development [WFED 498A and WFED 498B], and
systematic instructional development [INSYS 415]
Professional experience with a variety of industries: Corporate defense, start-up,
government, research, public television, social services, education, and professional
associations [American Institute of Certified Public Accountants, American Dietetic
Association]
Areas of expertise and practice

     Individual and organizational                             Organizational development
      assessments                                               Human resource management
     Market research                                           Strategic planning
     Human factors research                                    Leadership and management
     Performance assessment                                     development
     Focus groups                                              Continuing professional education
     Survey administration                                     Career and workforce development
     360-degree feedback                                       Team building and facilitation services
     Upward feedback                                           Change management
     Needs assessments                                         Communication
     Program evaluation                                        Instructional design and development



Education
The Pennsylvania State University                  Ph.D.        Instructional Systems   1987     4.00
The Pennsylvania State University                  M.Ed.        Counselor Education     1976     4.00
Indiana University of Pennsylvania                 B.A.         Psychology              1974     3.95



C:\Docstoc\Working\pdf\c5981532-20f0-4f1d-9b18-6aa300f4f5b7.doc 9/22/2011
Leonard E. Pollack   2
Leonard E. Pollack                                                                       3



Experience
Director, Human Resource Development Center (HRDC) and
Strategic Services                                                          1993 - Present
The Pennsylvania State University
       Executive and Leadership Coaching
              Provide coaching for mid- and senior-level management as a certified
              executive coach
              Launched coaching services at Penn State
       Management and Leadership
              Administer a professional development system with more than 375
              offerings and 11,000 participants each year
              Manage a one million dollar cost-recovery budget
              Increased annual income by an average of 10% per year
              Provide overall vision and strategic planning for all programs and services
              Expanded HRDC’s portfolio from professional development to
              performance improvement by implementing the following organizational
              development services:
                        Customer service assessments and consulting services
                        Individual and organizational assessments
                        360-degree feedback and upward feedback
                        Management consulting related to planning and change
                        Instructional design consulting services
                        Teambuilding and facilitation services
                        Executive and leadership coaching (certified executive coach)
              Launched Penn State’s first comprehensive curriculum for leadership and
              management for employees; innovative certificate programs include:
                        The Penn State Leader
                        Mastering SuperVision
                        Beyond Mastering SuperVision: Advanced Supervisory Practices
                        The Management Institute
                        The Leadership Academy
                        Penn State Emerging Leaders
              Initiated and implemented the following professional development
              certificate programs for front-line staff:
                        The Office Professional Certificate
Leonard E. Pollack                                                                           4


                        ACES: The ACOR Certificate Education Series for Research
                         Contract Administrators [in partnership with the Office of
                         Sponsored Programs]
                        Travel Services Certificate [in partnership with Travel Services]
              Established and maintain data-driven systems for continuously improving
              programs and services through participant evaluations and follow-up
              assessments
              Administer a comprehensive portfolio of professional development
              programs and organizational development services that continually evolves
              to address changing needs and priorities
              Lead and manage a team of eleven staff, more than 30 affiliate faculty, and
              30 partners
       Program Design, Development, Delivery, and Evaluation
              Co-led teams that planned and administered all aspects of four Faculty /
              Staff Surveys to measure university-wide employee satisfaction and
              engagement
              Planned and coordinated management input to the Finance and Business
              Strategic Plan: 2009-14
              Facilitated development of the Penn State Office of Human Resources’
              Strategic Plan: 2009-14
              Coordinated implementation of high quality professional development for
              distance learners via PolyCom and Adobe Connect
              Launched an online resource center that complements and reinforces
              leadership and management development programs
              Co-led a team charged to draft a model for workforce planning at Penn State
              Lead the following OHR teams focused on improving OHR processes,
              programs, and services:
                        OHR Customer Service for Penn State Faculty and Staff
                        Professional Development for OHR Staff
              Develop and deliver seminars for leadership / management development,
              career development, and communications
              Demonstrated the impact of management development programs through
              significant positive correlations between management completion of the
              programs and employee satisfaction for 13 items in the 2004 Penn State
              Faculty / Staff Survey
              Designed, developed, and implemented a train-the-trainer program to
              launch Penn State’s performance management process in 1996
              Led university-wide marketing and communications for implementation of
              a new performance management process in 1996
Leonard E. Pollack                                                                           5




Affiliate Assistant Professor, Education                                    1993 - Present
The Pennsylvania State University
       Resident Instruction
              Taught Instructional Systems 415: Systematic Instructional Development
              Taught Workforce Education 498B: Mastering SuperVision
              Taught Workforce Education 498A: Office Professionals
              Supervised undergraduate and graduate interns earning credit in Business,
              Liberal Arts, and Education

Instructional Designer                                                         1988 - 1993
The Pennsylvania State University
       Program Design, Development, and Evaluation
              Led development of a two-day conference for university faculty:
              Improving Learning of Students at Risk
              Co-designed a continuing professional education program on construction
              contract administration for the American Institute of Architects
              Developed a 124-hour certificate program for nursing assistants
              Developed student and instructor orientation manuals for an associate-
              degree distance-education program for dietetic technicians
              Created a continuing professional education program on communication
              skills and goal setting for financial planners for the American Institute of
              Certified Public Accountants
              Developed a “train-the-trainer” guide for leaders of workshops for
              architects
              Chaired two subcommittees that contributed to the design of a
              University-wide computer training system
       Performance Assessment
              Conducted a national survey exploring educational needs assessment
              procedures in accounting organizations
              Wrote a successful proposal to create a performance assessment system for
              the American Dietetic Association
              Created a master plan for structuring the content of a performance system
              for dietitians
              Designed several performance-assessment modules for dietitians
              Led development of the video component of three performance assessment
              modules for dietitians
Leonard E. Pollack                                                                         6




Training and Organizational Development Specialist                           1987 - 1988
The Singer Corporation, HRB Systems Division
       Professional Development
              Managed the design and development of a company-wide career
              development program
              Taught professional development workshops
              Developed an annotated reference catalog for self-paced learning materials
       Organizational Development
              Completed a job analysis of management and technical leadership positions
              Collaborated with management to improve employee performance by
              restructuring organizational structures and processes
              Consulted with a company-wide task force to improve the delegation
              process
              Developed an assessment inventory to profile management strengths and
              needs in terms of management competencies
              Co-designed a company-wide management development program
              Evaluated candidates for management positions

Graduate Assistant                                                           1986 - 1987
The Pennsylvania State University
       Resident Instruction
              Taught two sections of BA 517: Communication Skills for Managers,
              Media Component
              Taught portions of BA 497H: University Scholars Program, Use of Visuals
              in Business Presentations
              Led a workshop for Executive Programs on oral and visual communication
              skills for natural resource managers

Project Associate                                                            1984 - 1985
The Pennsylvania State University
       Program Design, Development, and Evaluation
              Interpreted the results of a performance assessment battery of accountants
              and used the findings to create a continuing professional educational
              seminar and videotape on goal planning and communication skills
              Authored an instructional audiotape on communication skills for
              accountants
              Directed production of instructional and marketing materials
Leonard E. Pollack                                                                          7


              Managed program implementation and evaluation activities
              Wrote a successful proposal to update the training system for school bus
              drivers in Pennsylvania
              Created formative evaluation instruments to assess training for school bus
              drivers
              Developed a “train-the-trainer” guide for instructors of school bus drivers
       Market Research
              Managed audience research for the Pennsylvania Public Television
              Network
              Authored reports describing the size and characteristics of audiences for
              seven public television stations
              Coordinated the 1985 Pennsylvania Public Television Workshop

Senior Research Associate                                                    1979 - 1984
Institute for Research
       Human Factors Research and Development
              Conducted analyses of visual information processing tasks
              Empirically assessed parameters of visual perception, information
              processing, and performance
              Developed data-based design specifications for traffic control devices
              Investigated the effects of alcohol among commercial truck drivers
       Experimental Design and Analysis
              Designed empirical studies of drivers’ visual performance
              Developed and supervised data collection procedures
              Statistically analyzed data and interpreted results
       Training
              Performed task analyses, developed training plans, and wrote course
              outlines for Department of Defense contracts
              Trained research teams in data collection, photometric, and photographic
              procedures
       Technical Writing
              Authored successful proposals, project reports, and technical papers
              Created text, graphic, and tabular displays for various visual media
Leonard E. Pollack                                                                     8



Training Specialist                                                                 1979
Training Management Systems, Inc.

       Professional Development
               Delivered workshops on conflict case management and conflict resolution
               for social caseworkers throughout Pennsylvania
       Program Development
               Developed a statewide training system for Children and Youth Services in
               Pennsylvania
               Wrote the Prospectus of Training Activities for Children and Youth
               Services in Pennsylvania

Elementary School Guidance Counselor                                        1976 - 1979
Bald Eagle Area School District
       Counseling
               Counseled children and parents both individually and in groups
               Consulted with teachers and administrators to resolve behavior
               management issues
       Training
               Led parent training groups
               Conducted teacher in-service programs
               Supervised graduate level interns
       Program Development
               Wrote a successful vocational development proposal
               Designed and managed new programs

Social Caseworker                                                                   1975
Catholic Social Services, Inc.
       Counseling
               Counseled children, parents, and families
       Social Services
               Administered a financial aid program
               Developed a community living program
               Provided budget planning services
Leonard E. Pollack                                                                           9



Personnel Research Assistant                                                          1974
United States Air Force
       Data Analysis
              Assessed the validity of tests used as criteria for promotions for different
              minority groups
       Information Gathering
              Completed a series of seminars on administrative procedures in federal
              agencies

Honors

The Penn State leadership and management development curriculum was:
     Selected as the premier model among non-profit organizations for the American
      Red Cross’ leadership development system
     Cited as a benchmark in Pursuing Excellence in Higher Education
Award for Excellence
      National University Continuing Education Association, Region II
      Self-Assessment Management Module for Dietitians
Innovation Award for Academic Support, Honorable Mention (sole award recipient)
      National University Continuing Education Association, Region II
      Program Support for Distance Learners and Clinical Instructors in Penn State’s
       Dietetic Extended Degree Programs
Phi Delta Kappa
Graduate School Fellowship: The Pennsylvania State University
Executive Internship: US Air Force, Civilian Personnel


Publications

Willits, B.S. and Pollack, L.E. Penn State’s Excellence in Leadership and Management
Initiative. In Ruben, B.D. (ed). Pursuing Excellence in Higher Education. San Francisco:
Jossey-Bass, 2003.
Mace, D.J. and Pollack, L.E. Visual Complexity and Sign Brightness in the Detection and
Recognition of Traffic Signs. Transportation Research Record 904, 1983.
Leonard E. Pollack                                                                    10



Committees and Task Forces

Member: Penn State Task Force for Workplace Climate Enhancement
Co-Leader: Workforce Planning for Penn State Staff
Member: On-Boarding Team for New Penn Staff
Co-Leader: Planning Team for Penn State Leadership Development Certificate
Leader: OHR Customer Service for Penn State Faculty and Staff
Leader: Professional Development for OHR Staff
Member: University-wide Computer Training Committee
Leader: Curriculum Design Team for Excellence in Leadership and Management
Leader: Supervision Strategy Team for Excellence in Leadership and Management
Leader: Marketing and Communications Team for Excellence in Leadership and
Management
Co-Leader: Planning and Implementation Team for Faculty/Staff Surveys [1996, 2000,
2004, 2008]
Leader: Marketing and Communications Team for Staff Review and Development
Chair: Search and Screening Committee – Coordinator of Continuing Education
Information Systems
Facilitator: Quality Team for Improving IBIS, College of the Liberal Arts
Leader: Quality Team on Computer Training in Outreach and Continuing Education
Member: Committee to Evaluate Geo-demographic Approach to Marketing
Member: Task Force for Collaboration with Professions
Member: Administrative Computing Training Committee (ACTC)
Co-chair: Training Technologies Subcommittee, ACTC
Chair: Organizational Options Subcommittee, ACTC

Recent Professional Affiliations

College and University Professional Association for Human Resources (CUPA-HR)
American Society for Training and Development (ASTD)
International Society for Performance and Instruction (ISPI)--Professional Concerns
Committee
Leonard E. Pollack                                                                      11




Presentations

Penn State Board of Trustees                                                       2007
       Faculty and Staff Satisfaction with Penn State’s Workplace Climate
American Institute of Bangladesh Studies [two sessions]                            2006
       Leadership Development
       Managing Organizational Change
Academic Leadership Forum                                                          2005
       What are Our Faculty and Staff Telling Us? Implications of the 2004 Faculty /
       Staff Survey for Academic Department Heads at Penn State
National Consortium for Continuous Improvement in Higher Education                 2004
       Effective Practices in Universities for Developing Leaders in Higher Education
CUPA-HR National Conference                                                        2001
       Leadership and Management Development for Managers, Directors, and
       Academic Department Heads at Penn State
CUPA-HR National Conference                                                        1999
       Mastering SuperVision: A Professional Development Program
       for Supervisors
Penn State Board of Trustees                                                       1997
       Professional Development at Penn State
CUPA-HR National Conference                                                        1995
       Performance Management and Development: Driving
       Organizational Change
Penn State Continuing Education Scholars’ Forum                                    1993
       Description of a Performance Assessment Instrument for Dietitians
Association for Continuing Higher Education, Region IV                             1992
       Designing Continuing Education Programs for Impact: A New Paradigm
       for Serving Corporate Clients
American Dietetic Association National Conference                                  1991
       Description of the Management Assessment Module for
       Dietetics Professionals
Kellogg Foundation: Continuing Professional Education Focus Groups                 1990
       Conclusions and Recommendations: Survey of Educational Needs Assessment
       Approaches Among Accounting Organizations
Leonard E. Pollack                                                                      12


Microcomputer Information Exchange Conference                                       1987
       Maximizing Presentation Visuals When Using Graphic Software Packages
National Conference on Continuing Professional Education [two sessions]             1986
       Performance Assessment
       Learning Theory and Instructional Design

Programs and Reports

Program Design and Development
Rousselin, B.M., Pollack,L.E., Ferchalk, K.J., and Flanagan, S.L. Penn State Emerging
Leaders. University Park, PA: The Pennsylvania State University, 2011.
Killoren, R., Farmer, P.M., and Pollack, L.E. ACES: ACOR Certification and Education
Series. University Park, PA: The Pennsylvania State University, 2005.
Pollack, L.E. Impact Evaluation of Penn State’s Leadership and Management
Development Programs. University Park, PA: The Pennsylvania State University, 2005.
Piltz, D.R. and Pollack, L.E. The Penn State Office Professional Certificate. University
Park, PA: The Pennsylvania State University, 2002.
Farmer, P.M. and Pollack, L.E. The Penn State Leadership Academy. University Park,
PA: The Pennsylvania State University, 2000.
Farmer, P.M. and Pollack, L.E. The Penn State Management Institute. University Park,
PA: The Pennsylvania State University, 2000.
Cromwell, S.E. and Pollack, L.E. Mastering SuperVision. University Park, PA: The
Pennsylvania State University, 1998.
Townsend, K.A. and Pollack, L.E. The Penn State Leader. University Park, PA: The
Pennsylvania State University, 1998.
Pollack, L.E., Smutz, W. D., and Vance, R. Nutrition Counseling Performance Assessment
Module. University Park, PA: The Pennsylvania State University, 1993.
Pollack, L.E., Smutz, W. D., and Vance, R. Nutrition Assessment Module. University
Park, PA: The Pennsylvania State University, 1993.
Pollack, L.E., Martineau, J., Vance, R., Smutz, W. D., Klevans, D.R.; and Ng-Bershad, C.
Management Assessment Module. University Park, PA: The Pennsylvania State
University, 1992.
Pollack, L.E. and Ometer, L. Master Plan for the Dietetics Self-Assessment System for the
American Dietetic Association, Phase II. University Park, PA: The Pennsylvania State
University, 1992.
Pollack, L.E. Principles of Clinical Instruction: A Skill Development Program for
Dietetics Professionals. University Park, PA: The Pennsylvania State University, 1991.
Pollack, L.E., Dietary Manager Program: Proctor Orientation Material. University Park,
Leonard E. Pollack                                                                      13


PA: The Pennsylvania State University, 1991.
Pollack, L.E., and Ometer, L. Master Plan for the Dietetics Self-Assessment Series for the
American Dietetic Association, Phase II s. University Park, PA: The Pennsylvania State
University, 1991.
Smutz, W.D., Pollack, L.E., Klevans, D.R., and Ng-Bershad, C. Self Assessment for
Dietetics Professionals: A Proposal Submitted to the Commission on Dietetic
Registration. University Park, PA: The Pennsylvania State University, 1991.
Pollack, L.E. Dietetic Technician Program: Proctor Orientation Manual. University
Park, PA: The Pennsylvania State University, 1991.
Pollack, L.E. Dietetic Technician Program: Student Orientation Manual. University
Park, PA: The Pennsylvania State University, 1990.
Smutz, W.D., Pollack, L.E., and Klevans, D.R. A Template for the Development of
Multi-Model Assessment Mechanisms. Final report and five task reports. University Park,
PA: The Pennsylvania State University, 1990.
Pollack, L.E. Book Review of A Guide to Research for Educators and Trainers of Adults
(1989), By Merriam, S.B. and Simpson, E.L. University Park, PA: The Pennsylvania
State University, 1990.
Pollack, L.E. and Klevans, D.R. Instructor’s Guide for Building a Better Bottom Line:
Cost Estimating, Analysis, and Control. University Park, PA: The Pennsylvania State
University, 1989.
Williamson, J.A., Pollack, L.E., and Parrett, J.L. Training for Long Term Care Nursing
Assistants: Faculty Guide—Lesson Plans. University Park, PA: The Pennsylvania State
University, 1989.
Williamson, J.A., Pollack, L.E., and Parrett, J.L. Training for Long Term Care Nursing
Assistants: Faculty Guide—Program Resources. University Park, PA: The Pennsylvania
State University, 1989.
Williamson, J.A., Pollack, L.E., and Parrett, J.L. Training for Long Term Care Nursing
Assistants: Student Study Guide. University Park, PA: The Pennsylvania State
University, 1989.
Pollack, L.E., and Weeks, J.P. Communication and Goal Setting in Personal and
Financial Planning (Participant Manual and Instructor’s Guide). University Park, PA:
The Pennsylvania State University, 1989.
Pollack, L.E., Blum, W., Booth, P., and Seifert, E.L. Role Delineation for Staff Engineers.
State College, PA: HRB Systems, Inc., 1988.
Pollack, L.E., Divany, R., Malone, B.M., Sichenzia, A.J.,and Wiser, G. Role Delineation
for Program Managers. State College, PA: HRB Systems, Inc., 1988
Pollack, L.E. Personal Characteristics Inventory. State College, PA: HRB Systems, Inc.,
1988.
Pollack, L.E. The Use of Interactive Video to Improve the Performance of Field
Dependent Learners. Doctoral Dissertation. The Pennsylvania State University, 1987.
Leonard E. Pollack                                                                    14


Pollack, L.E. Principles of Effective Instruction. Instructor’s Manual for PA School Bus
Operator Training. University Park, PA: The Pennsylvania State University, 1986.
Pollack, L.E. and Frasca, E. Leader’s Guide: A Description of The Meadows School.
Center Hall, PA: The Meadows Psychiatric Hospital. 1986.
Pollack, L.E., Barrett, R.T., Engelbret, W.G., Licastro, R.D., and Tosh, D.E. Addressing
Client Needs: A Strategy for Success (Participant Manual, Instructor’s Guide, and
Instructional Materials). University Park, PA: The Pennsylvania State University, 1985.
Client/Accountant Communications … The Bottom Line. Instructional Videotape,
University Park, PA: The Pennsylvania State University, 1984.
Pollack, L.E. and King, R.B. Task Analysis of the Intelligence Analysis Center (IAC)
Segment of the Marine Air-Ground Intelligence System (MAGIS). Technical Report for
Contract No. N60921-82-C-A072, 1982.
King, R.B. and Pollack, L.E. Training Plan for the Intelligence Analysis Center (IAC)
Segment of the Marine Air-Ground Intelligence System (MAGIS). Technical Report for
Contract No. N60921-82-C-A072, 1982.
Pollack, L.E. and Berensen, L. Vocational Guidance Project: Bald Eagle Area School
District, 1979.
Pollack, L.E. The Design and Implementation of an Achievement Motivation Training
Program. Master’s Paper. The Pennsylvania State University, 1974.
Pollack, L.E. The Role of Content Organization in Learning. Conference Report: Eastern
Regional Psi-Chi Convention, Moravian College, 1973.


Market Research
Pollack, L.E., Crowe, M.B., and Lindsay, C.A. Tracking and Analyzing Audience Data for
Pennsylvania Public Television Network Stations: Final Report, 1983-84. University
Park, PA: The Pennsylvania State University, August, 1984.
Pollack, L.E. An Analysis of the Audience for WLVT’s Great On-Air Auction: May, 1984.
University Park, PA: The Pennsylvania State University, August 1984.
Pollack, L.E. Comparison of the WVIA Audience for the May 1984 Movie Weekend and
the Standard Weekend Schedule. University Park, PA: The Pennsylvania State University,
July 1984.
Pollack, L.E. The Pennsylvania Public television Network Sweep Report: May 1984.
University Park, PA: The Pennsylvania State University, July 1984.
Pollack, L.E. Audience Size for Pro/Con: February 1984. University Park, PA: The
Pennsylvania State University, April 1984.
Pollack, L.E. The Pennsylvania Public Television Network Sweep Report: February
1984. University Park, PA: The Pennsylvania State University, March 1984.
Leonard E. Pollack                                                                  15



Pollack, L.E. Comparison of Audience Size for “The Peoples Business” for the 1982 and
1983 November Sweep Periods. University Park, PA: The Pennsylvania State University,
March 1984.
Pollack, L.E. General Audience Ascertainment Survey for WPSX-TV: License
Period—1981-1984. University Park, PA: The Pennsylvania State University, March
1984.
Pollack, L.E. Audience Flow Study for WHYY: November 23, 1984. University Park, PA:
The Pennsylvania State University, February 1984.


Human Factors Research and Development
Mace, D.J., Hostetter, R.S., Pollack, L.E., and Zweig, W.D. Minimal Luminous
Requirements for Official Highway Signs. HWA/RD-86/151, Federal Highway
Administration, 1986.
Mace, D.J., Perchonok, K., and Pollack, L.E. Luminous Requirements for Traffic Signs:
The Dimensions and Importance of Visual Complexity. U.S. Department of
Transportation, Federal Highway Administration, 1982.
Perchonok, K. and Pollack, L.E. Luminous Requirements for Traffic Signs. Report No.
FHWA/RD-81/158 [NTIS PB No. 82 176553], Federal Highway Administration, 1981.

				
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