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									Wholesale Glossary & Acronyms

Specific USOCs and FIDs are found in the Universal Service Order Codes
(USOCs) & Field IDentifiers (FIDs) Overview (Link italicized text to:
http://www.qwest.com/wholesale/usocfidfind )
Detailed information on Acronyms associated with products and services can
be found in the individual PCATs and Business Procedure. (Link italicized text
to: http://www.qwest.com/wholesale/pcat/index.html)

911                 Emergency short cut dialing used to contact police
                    departments for dispatch of officers, fire fighters or
                    ambulances. The system identifies the caller’s location
                    and other pertinent information to dispatch accurately.

Abbreviated         A feature that permits the calling party to dial a
Dialing             destination telephone number in fewer than normal
                    digits. Speed dialing is an example.

Access Charge       A regulated charge billed to either end users or Carriers
                    as compensation to the local telephone company for the
                    origination and termination of line(s.)

Access Code         A five- or seven-digit code that, when dialed, gives
                    access to a desired network.

Access Line         The portion of a leased telephone line between the end
                    user's location and the Central Office. The circuit used to
                    enter the telecommunications network.

Access Tandem       The switching system that provides distribution for
                    originating or terminating traffic between End Offices
                    and the Interexchange Carrier’s Point-of-Termination. An
                    Access Tandem is also used to distribute originating or
                    terminating traffic between a CLEC end office and an
                    intraLATA toll point or an Interexchange Carrier’s Point

Wholesale Glossary & Acronyms
                   of Termination.

ADN                (Advanced Digital Network Service) A digital private line
                   service that transmits voice, data, video and other digital

ADSL               Asymmetrical Digital Subscriber Loop

Agent              A person or company that acts on behalf of another.
                   Typically individuals or companies that market the
                   services of a carrier or equipment provider as if they
                   were an employee of the carrier or provider.

Aggregator         An independent entity that brings several subscribers
                   together to form a group that can obtain long-distance
                   services at reduced rates. The Interexchange carrier bills
                   subscribers. The aggregator only provides the initial plan

AIOD               (Automatic Identified Outward Dialing) An option on a
                   PBX that specifies the extension number instead of the
                   PBX number on outward calls. Used for internal billing.

Alternate Access   A form of local access where the provider is not the local
                   exchange carrier, i.e., Qwest, but a company authorized
                   to provide local access.

Wholesale Glossary & Acronyms
AMA           Automatic Message Accounting

ANI           (Automatic Number Identification) The number
              associated with the telephone station from which
              switched calls are originated or terminated.

ANSI          (American National Standards Institute) A United States-
              based organization which develops standards and
              defines interfaces for telecommunications.

Answer        An off-hook signal sent back to an originating end when
Supervision   the called station answers.

AOCN          Administrative Operating Company Number

APOT          The Alternate Point of Termination (APOT) form identifies
              specific collocation terminations at the ICDF frame where
              the CLEC "UNE termination cables" are terminated.
              These terminations are used for the purpose of ordering
              UNEs, Ancillary Services, or Finished Services.

AQCB          (Automated Quote Contract Billing) System used to price
              non-tariffed products and services.

ARD           (Automatic Ring Down) Private line connecting a station
              instrument in one location with a station instrument in
              another location. When station one is off hook, station
              two rings. Also called "hot line".

AS-LS         (Answer Supervision - Line Side) is a battery reversal

Wholesale Glossary & Acronyms
               method which provides on hook/off hook signaling.

ASR            (Access Service Request) The appropriate form to issue
               when ordering Access and Local Network Interconnection
               Services. ASRs are sent via mail or through Qwest's
               EXACT-PC system.

Asynchronous   Form of concurrent input and output communication
               transmission with no timing relationship between two

AT             Access Tandem

ATIS           Alliance for Telecommunications Industry Solutions

ATM            Asynchronous Transfer Mode

BAA            (Blanket Authorization Agreement) Signed by
               interconnectors guaranteeing that they have authority of
               the end user customer to request CPNI and place service
               orders on the customer’s behalf.

Backbone       Network of broadband connection between switches.

BAF            Bellcore (Now Telcordia Technologies) AMA Format

Bandwidth      A measure of the communication capacity or data
               transmission rate of a circuit. The total frequency
               spectrum in hertz (cycles per second) that is available to

Wholesale Glossary & Acronyms
            a channel, or the amount of data that can be carried in
            bps (bits per second) by a channel.

BPAL        Basic PAL

Baud Rate   The speed at which a modem sends and receives data,
            e.g., 2400 bps, 9600 bps. One baud is roughly
            equivalent to one bit per second.

BBS         (Bulletin Board System) A computer system that is
            accessible by other computer users to leave messages,
            or retrieve or leave files. A bulletin board service is a
            forum for users to browse and exchange information or

BFR         (Bona Fide Request) Submitted CLECs with an
            interconnection, or pending, agreement with Qwest for
            non-tariffed, non-negotiated, non-mandated services,
            including operations standards.

BHMC        (Busy Hour Minutes of Capacity) For Switched Access
            Service-Feature Groups B and D, this term refers to the
            maximum amount of access minutes an Interconnector
            or Interexchange Carrier expects to be handled in an
            End-Office switch at peak activity during any hour
            between 8 a.m. and 11 p.m.

Bit         The smallest amount of information that can be
            transmitted. In binary digital transmission, a bit has one
            of two values: 0 or 1. A combination of bits can indicate
            an alphabetic character, number or perform a signaling
            switching or other function.

BLOA        (Blanket Letter of Agency) A legally binding agreement

Wholesale Glossary & Acronyms
            assuring Qwest that a Payphone Service Provider will be
            responsible for billing on all orders placed by them on
            behalf of the site.

Blocking    The inability of the calling party to be connected to the
            called party because either all permitted trunk paths are
            busy, or a path between a given inlet and any permitted
            free outlet of the switching network of a switching
            system is unavailable.

bps         (Bits Per Second) when seen in lower case, signifies bits
            per second. BPS in uppercase indicates 8 bit (bytes per

BRIDS       Bellcore (Now Telcordia Technologies) Rating Input
            Database System

Broadband   High capacity communication path with transmission
            speed greater than 1.544 Mbps.

Browser     Software used to access the web network, e.g.,

BSA         (Basic Service Arrangements) The underlying
            connections to and through Qwest's network. Under
            Open Network Architecture, BSAs should be considered
            the fundamental connection to the network.

Wholesale Glossary & Acronyms
BSE         (Basic Service Elements) In Open Network Architecture,
            BSEs are functions of the switched network that are
            available through Qwest and competitors on like terms.
            A BSE normally consists of an access link element, a
            features/functions element, or a transport and usage
            element that connects Enhanced Service Providers to
            their customers.

Busy Hour   A consecutive 60-minute interval with the highest levels
            of measurement or derived load used in traffic

Byte        The number of bits used to represent a character. For
            personal computers a byte is usually 8 bits.

CAC         (Carrier Access Code) The sequence an end user dials to
            obtain access to the switched services of an
            Interexchange Carrier.

CAD         (Computer-Aided Design) A computer application using
            software and high-resolution graphics for drafting,
            design and other similar engineering functions.

CAM         (Computer Aided Manufacturing) Computer controlled

CAMA        (Centralized Automatic Message Accounting) An
            arrangement that provides for the recording of detailed
            billing information at a centralized location other than an
            End Office, usually a tandem.

Wholesale Glossary & Acronyms
CAMA-ONI    (Central Automatic Message Accounting-Operator
            Number Identification) An operator located at a position
            that is connected temporarily on a customer-dialed
            station-to-station call.

CAP         (Competitive Access Provider Capacity) The highest
            possible reliable transmission speed that can be carried
            on a channel, circuit or piece of equipment.

CARE/ISI    (Customer Account Record Exchange/Industry Standard
            Interface) National guidelines for the formats and
            language used in mechanized exchanges of Equal
            Access-related information between Interexchange
            Carriers and telephone companies.

CAROT       (Centralized Automatic Reporting on Trunks) A
            mechanized system for testing of trunks to ensure that
            trunks are accessible to traffic, function properly during
            call setup and termination, and provide a proper
            transmission path during a call.

Carrier     A telecommunications company providing either local
            exchange service, interLATA service, or both.

CCC         Clear Channel Capability

CCS         (Common Channel Signaling)A signaling method in
            which a single channel conveys, by means of labeled
            messages, signaling information relating to a multiplicity
            of circuits or calls and other information, such as that
            used for network management. CCS is defined as a
            private network for transporting signaling messages. The

Wholesale Glossary & Acronyms
                 primary components of the network are Signaling
                 Transfer Points (STP) and data links. The two basic types
                 of CCS signaling are trunk signaling, used for call set-up,
                 and direct signaling; used to send queries and receive
                 information from a database.

CEMR             (Customer Electronic Maintenance & Repair) A web
                 interface that allows Customer interaction with the
                 Qwest Maintenance & Repair facilities and request
                 service for trouble tickets.

Central Office   Qwest's primary point to connect customers to the
(C.O.)           network. These highly secure buildings contain
                 computerized network switching equipment.

Channel          A telecommunications path of a specific capacity and
                 speed between two locations in a network.

Channel Bank     Channel terminal equipment used for combining
                 (multiplexing) channels on a frequency-division or time-
                 division basis.

CIC              (Carrier Identification Code) The four-digit number that
                 uniquely identifies an Interconnector or Interexchange

Wholesale Glossary & Acronyms
                   Carrier. The Carrier Identification Code is indicated by
                   XXXX in the Carrier Access Code. In Feature Group B,
                   the last four digits (950-XXXX) are used to identify the
                   Interexchange Carrier. With Feature Group D, it is also
                   used to presubscribe end users to a specific
                   Interexchange Carrier.

Circuit            A transmission line connecting two or more electronic

Class of Service   The billing structure, screening, & type of line.

CLEC               (Competitive Local Exchange Carrier) A
                   telecommunications company, certified by a state
                   utilities commission, that provides local exchange service
                   within a Qwest local exchange and its associated local
                   calling area.

CLLI               (Common Language Location Identifier) An 11-digit code
                   that Qwest assigns to a Carrier’s location to designate
                   the central office or area served by a central office.
                   Characters 5 & 6 are the state code, 7 & 8 are the
                   central office name and 9 through 11 specify equipment

CMDS               (Centralized Message Data System) A system used to
                   distribute Exchange Message Record (EMR) formatted
                   billing data between the recording/rating company and
                   the billing company when the companies are not located
                   in the same Qwest Geographic Specific Region. Data
                   includes third number, collect and calling card.

Wholesale Glossary & Acronyms
CMRS           Commercial Mobile Radio Service

CNAM           Caller ID With Name

COCOT          Customer Owned Coin Operated Telephone (See COPT).

COPT           (Customer-Owned Pay Telephones) Pay telephones that
               customers own outright rather than leasing through
               Qwest or another company. Qwest can provide access to
               the public switched network for Customer-Owned Pay

Country Code   Two or three digit codes used for international calls
               outside the North American Numbering Plan area codes.

CPCN           (Certificate of Public Convenience and Necessity) A
               document that registers a company as Carrier with
               public utility and corporation commissions.

CPNI           (Customer Proprietary Network Information) Information
               pertaining to a customer's selected service arrangements
               with Qwest or other BOC. This information is only
               available to competitors when written authorization from
               the customer is provided.

Wholesale Glossary & Acronyms

CSB           (Carrier Service Bureau) A separate group within Qwest
              that handles Equal Access requests. The Carrier Service
              Bureau also handles ballot scheduling and validation of
              Equal Access input and maintenance.

CSE           Custom Solutions Engineering. Carrier/Wholesale
              organization responsible for pre-sale engineering.

CS&I          Formerly the System Design Center. Includes the CSI
              group Custom Solutions and Implementation and CSE
              group Custom Solutions Engineering (See CSI and CSE

CSI           Custom Solutions Implementation. The
              Carrier/Wholesale organization responsible for program
              and project management.

CSR           (Customer Service Record) A detail of a customer’s
              communications services including listing information,
              service and equipment, billing etc.

CSU/DSU       (Channel Service Unit/Data Service Unit) Customer
              premises equipment that provides basic digital
              transmission at various speeds.

Cut Through   10 + CIC + telephone number followed by an
Dialing       authorization code for IntraLATA calls.

Wholesale Glossary & Acronyms
D-4 Channel Bank A digital multiplexer used to convert 24 voice grade
                 analog or data channels into DS1.

Database           A collection of information on a computer. Often
                   provides varying levels of information accessible by
                   certain keys or menu selections.

Db                 (Decibel) A unit of power (sound, optical or electrical)
                   increase or decrease that is proportional to the
                   exponential increase or decrease of power.

Dedicated Line     A non-switched channel or private line.

DLEC               Data Local Exchange Carrier

Demarc             (Demarcation Point) The point, jack or cross connect
                   panel, at which ownership or responsibility for operating
                   and maintaining facilities passes from one party to

Dial Around        'Dial Around' is a method used by end users to purposely
Compensation       bypass a PSP's local or long distance carrier services by
                   dialing, for example, 1010XXX1+ or 1-800 numbers. To

Wholesale Glossary & Acronyms
             compensate PSPs for this revenue loss, the FCC has
             mandated per call compensation to be paid by carriers to
             PSPs via the National Payphone Clearinghouse. PSD
             transmission is required.

DLR          (Design Layout Record) The layout for the local portion
             of a circuit at a particular location.

Download     Process of transferring information from one computer to

DS0          Digital Signal, Level 0

DS1          Digital Signal, Level 1

DS3          Digital Signal, Level 3

DSX          Digital System Cross-connect frame

DSX-1        Digital Signal Cross-connect level 1

DSX-3        Digital Signal Cross-connect level 3

'Dumb' Set   This CPE device, or 'basic' set, has limited or no
             processing or programming capabilities. Screening,
             power, & other functions are received from the network
             Smart PAL (S-PAL).

Wholesale Glossary & Acronyms

EAS                Extended Area Service

EDI                (Electronic Data Interchange) Industry standard for
                   direct computer to computer exchange.

Email              Generic term for electronic mail service.

EMR/EMI            (Expanded Message Record/Exchange Message
                   Interface) Telcordia Technologie's standard format for
                   the collection and recording of call data.

End Office         A Central Office that serves a Carrier’s end users and
                   where the first point of switching will occur.

Enhanced Services Services using network facilities and computer
                  processing that: act on the format, content, code,
                  protocol or similar aspects of transmittal information;
                  provide additional or restricted information, or involve
                  subscriber interaction with stored data.

Equal Access       The name used to describe the process of providing all
                   end users with ease of access to the long-distance
                   network using the Carrier of their choice.

Ethernet           A LAN and data link protocol based on a packet frame.
                   Normally operating at 10Mbps, multiple devices can

Wholesale Glossary & Acronyms
                 share access.

EUC              (End User Customer) Used to describe the recipient of
                 services provided by Qwest or its competitors. Often
                 referred to as "customer".

EXACT-PC         (Exchange Access Control and Tracking System for
                 Personal Computers) Bellcore's user-friendly software
                 program that permits direct input of access service
                 orders to Qwest's computer system.

Expedite         The acceleration of a processing procedure, e.g., due
                 date, that is different from the norm.

Facility Check   System which identifies if Qwest has necessary cabling,
                 wiring and central office equipment available to provide
                 service to a specific address.

FAQ              (Frequently Asked Question) Files that answer commonly
                 asked questions Internet-related topics.

FBC              (Facility Based Carrier) A carrier that uses its own
                 facilities to provide service.

FCC              (Federal Communications Commission) The federal
                 agency responsible for establishing rules, laws and
                 mandates which must be followed by regulated
                 telecommunications companies.

Wholesale Glossary & Acronyms

FG-A               Feature Group A

FG-B               Feature Group B

FG-D               Feature Group D

FID                (Field Identifier) Used to identify a variety of service
                   order components necessary for orders to flow through
                   various systems and be worked correctly.

File Server        A computer running processes to provide files for remote
                   user systems.

Flex ANI           The software used to deploy & transmit PSDs.

FOC                (Firm Order Confirmation) The date confirmation of the
                   Interexchange Carrier’s firm order request is provided to
                   the customer. It provides the schedule of dates
                   committed to by Qwest for the provisioning of the
                   service requested. The FOC interval starts on the date
                   when a complete and accurate Access Service Request
                   (ASR) is received.

Foreign Exchange   Refers to telephone exchange service furnished to a
Service            customer through a Central Office of an exchange other
                   than the exchange in which the customer is physically

FOT                (Fiber Optic Terminal) Connects optical fiber to copper

Wholesale Glossary & Acronyms
FRS           Frame Relay Service

Full Duplex   Simultaneous two-way communication path.

FX            (Foreign Exchange) A telephone service that operates as
              though it is a local switched line rather than one
              provided by a distant central office.

GTT           (Global Title Translation) is a process that allows dialed
              digits to be translated into a network node address and
              an application address. The process is performed in the
              SS7 network by the STP.

Gopher        Internet browsing and searching database available to
              the public.

Hz            (Hertz) A measurement of electromagnetic waveform
              energy. The number of cycles, or complete waves, that
              pass a reference point per second, where one hertz
              equals one cycle per second.

HICAP         (High-Capacity Service) Qwest's dedicated transport
              service designed to send large volumes of voice and/or
              data at 1.544 megabits per second or higher.

Home Page     The first screen page a user sees when visiting a World
              Wide Web site.

Host          A computer connected directly to the Internet; a service
              provider's computer

Hub           A designated Wire Center at which bridging, multiplexing

Wholesale Glossary & Acronyms
            or connections to other services are performed.

Hyperlink   Internet term for a word, group of words or graphic that
            a user clicks a mouse button on. The user is taken to a
            related piece of information on the network.

Hypertext   A system in which documents contain links that allow
            readers to move between areas of documents, following
            subjects in a variety of paths.

Wholesale Glossary & Acronyms


IABS        (Integrated Access Billing System) A billing system whose
            functionality includes switched and special service orders,
            rate, tax and bill, payments, meet point billing, mechanized
            adjustments and Feature Group A end-user billing.

IAC         (Infrastructure Availability Center) The entrance point into
            the network infrastructure provisioning process for
            Wholesale Account Management for all Bona Fide Requests

ICAL        (Interexchange Carrier Access Line) is a PAL used primarily
            by IXCs to connect their coinless phones to the LEC

ICS         (InterCompany Settlement) using CMDS transmission and
            CATS (Calling Card and Third Number) Settlement.

IDDD        (International Direct Distance Dialing) Refers to dial-up calls
            placed to locations outside the United States.

IFE         (Integrated Front End) A service order input system used in
            the three Qwest regions. IFE downloads orders into the
            various service order processors such as SOLAR, CORD and

ILEC(s)     (Independent Local Exchange Carrier(s)) Local telephone
            businesses. These companies are the historical
            "Independents" who operate a local telephone business in

Wholesale Glossary & Acronyms
                non-Qwest territory. We interface with approximately 500
                ILECs, who range in size from very small (less than 10
                access lines) to very large (larger than Qwest).

IMA             (Interconnect Mediated Access) System for CLECs to send
                Local Service Requests and repair reports for POTS and
                designed services.

Inside Wiring   Wiring within a customer's premises that is used for internal
                communications or to connect CPE to the network interface.

Interexchange   Communication between two different LATAs.

InterLATA       Communication between two different LATAs.

Internet        Worldwide, interconnected networks. Through the use of
                gateways that convert formats and protocols between
                networks, the internet appears as a single network, with
                hosts and interconnected networks appearing as
                interconnected hosts.

IntraLATA       Communication within a Local Access Transport Area

IP              (Internet Protocol) Defines the unit of information passed
                between systems that provides a basis packet delivery

IP Address      A 32-bit address assigned to a host. The IP address has a
                host component and network component. IP format may
                look like this: 148.123. 45.201.

Wholesale Glossary & Acronyms
IPP        (Independent Payphone Provider) A provider of CPE coin
           telephones and services. These companies may use Qwest
           public access lines or they may purchase local access from
           another provider.

IRRG       (Interconnect and Resale Resource Guide) explains the
           steps you need to take in order to do business with Qwest.
           The types of business explained in the guide are as a
           Facility-Based Provider, also known as a Competitive Local
           Exchange Carrier (CLEC), and a Reseller. The IRRG is
           located here: http://www.qwest.com/wholesale/pcat/index.html

ISC        (Interconnect Services Center) Part of the Carrier Division,
           this department manages service non-complex order
           requests for CLECs.

ISCP       Integrated Services Control Panel

ISDN       Integrated Switched Digital Network

ISP        (Internet Service Provider) is a company which provides
           internet services

IXC        (Interexchange Carrier) Any individual, partnership,
           association, joint-stock company, trust, governmental entity
           or corporation engaged for hire in interstate or foreign
           communication by wire or radio between two or more

Jeopardy   A condition that endangers the completion of scheduled
           provisioning processes, e.g., no facilities available.

K          One thousand. See kilobit.

Wholesale Glossary & Acronyms

Kbpst     (KKilobit) A measurement for data transmission. One kilobit
          is 1,000 bits per second.

kHz       (kHzKilohertz) Equals 1,000 hertz (1,000 cycles per

LAN       (Local Area Network) A group of computers connected for
          the purpose of sharing resources.

LATA      (Local Access and Transport Area) Denotes a geographical
          area established for the provision and administration of
          communications service. It encompasses one or more
          designated exchanges, which are grouped to serve common
          social, economic, and other purposes.

LCA       (Local Calling Area) Defines the area(s) a customer can call
          without toll charges being incurred.

LERG      (Local Exchange Routing Guide) Telcordia Technology's
          document that identifies ends offices and their relationship
          to Tandem offices.

LFACS     (Loop Facilities Assignment and Control Center) System
          which assigns outside plant facilities, based on the type of
          service (design vs. non-design) requested and the serving
          central office and its wire center.

LIDB      (Line Identification Database) The Common Channel
          signaling system process of validating queries to determine

Wholesale Glossary & Acronyms
               the existence of data. Services include validation of the
               Qwest calling card; determination of billed lines that
               automatically reject or accept verification of certain calls
               billed as collect or bill-to-third party; determination of
               whether the billed line is a Qwest public or semi-public pay
               telephone; and, determination of the status of Central Office
               codes as active or vacant.

Line-Side      A connection of transmission path to the line-side of a local
Connection     exchange switching system.

LNP            Local Number Portability

LNPAs          Local Number Portability Administrators

LOA            (Letter of Agency) Written by a customer authorizing a
(Exclusive)    specific inter-connector to act exclusively on behalf of the
               customer when requesting CPNI or service order activity.
               The letter may have a set time frame or may be open

LOA            (Letter of Agency) The customer’s written or recorded
(Individual)   authorization for an interconnector to act on behalf of the
               customer when requesting CPNI or service order activity. A
               customer may have Individual Letters of Agency signed with
               various providers.

Local Loop     The circuit between an end user's phone or terminal and the
               equipment at the local serving Central Office. Also called
               local access.

LONAL          (Local Off Network Access Line) Similar to Foreign Exchange
               Service, this line terminates local calls from an end user's
               private network.

Wholesale Glossary & Acronyms

LRAC      (Local Resource Administration Center) Builds technician
          logs, monitors the work order to a technician.

LSR       1. (Local Service Request) a form requesting transfer of or
          change to existing service.
          2. (Leaf Setup Request) refers to a new multi-point
          connection in ATM

M         One million.

MAN       (Metropolitan Area Network) LANs interconnected within
          approxi-mately a 50 mile radius.

Mbps      (Megabits) A measurement of data transmission. One
          megabit equals 1 million bits per second.

MF        (Multifrequency) Having more than one frequency.

MOP       Method of Procedure

MOU       (Minutes of Use) The conversation time or the period of time
          from return of answer supervision to receipt of disconnect

Wholesale Glossary & Acronyms
             supervision, over Switched Access Service.

MPOP         (Minimum Point of Presence) The point at which the line
             enters the facility. The Demarc is located next to the MPOP.

MPTS         (Multiple POP Tandem Sectorization) A tandem routing
             option on originating Feature Group C and D service that
             allows customers to balance call volumes.

MSAs          Metropolitan Statistical Areas

MTSO         Mobile Telephone Switching Office

Multimedia   Computer systems providing audio, video and data.

MUX          (Multiplexer) Devise combining two or more signals into a
             single composite data stream for transmission on a single

MUXing       Multiplexing, to transmit more than one signal over a single

Narrowband   Transmission speeds less than 1.544 Mbps.

NANC         North American Numbering Council

NANP         North American Numbering Plan

NANPA        North American Numbering Plan Administration

Wholesale Glossary & Acronyms
NASC      Number Administration Service Center (800/888/887

NCTE      (Network Channel Terminating Equipment) Customer
          Premises Equipment used with Qwest’s Switched Digital

NDM       (Network Data Mover) File transmission protocol software.

Network   The set of switches, circuits, trunks and software that make
          up a telecommunications facility.

Node      An entity that accesses a network.

NPA       (Numbering Plan Area) North American area codes, three

NPAC      Number Portability Administration Center

NR1       A charge code that permits a specified non-recurring charge
          to be billed which is different from the tariff rate.

Wholesale Glossary & Acronyms
NXX             The first three characters of a seven digit telephone

OBF             Ordering and Billing Forum

OC&C            (Other Charges and Credits) The portion of a customer
                telephone bill that itemizes work done charges for that
                billing period.

OCN             Operating Company Number

ONA             (Open Network Architecture) A reconfiguration of Qwest's
                network whereby the Basic Service Elements of the
                switched network would be offered, for a price, to providers
                of Enhanced Services.

ONAL            (Off-Network Access Line) Similar to Foreign Exchange
                Service, this line terminates LATA-wide calls from an end
                user's private network.

ONI             Operator Number Identification.

Outside Plant   The connection from a customer's premises to Qwest's
                Central Office. Outside plant can be several different
                technologies, including cable, copper wire or fiber,
                depending on the type of service at the customer's location.

PAL             Public Access Line

PBX             Private Branch Exchange

Wholesale Glossary & Acronyms

PC               (Personal Computer) A computer system used primarily by
                 one person.

PCS              Personal Communications Service

PMC              Public Mobile Carrier

POA              (Proof of Agency) A form signed by both a customer and a
                 reseller that provides written authority for the reseller to act
                 on behalf of the customer when ordering wholesale resale

Point-to-Point   A type of connection that links two, and only two, logical
                 entities directly, with no intermediate processing nodes or

POP              (Point-of-Presence) A physical location which is usually a
                 building where the Interexchange Carrier system is
                 interconnected with the Local Exchange Carrier Network.

POT              (Point-of-Termination) A designated point at or near a
                 customer-designated premise at which the telephone
                 company's responsibility for the provision of access service

Wholesale Glossary & Acronyms
               ends. Also called POP (Point-of-Presence.)

POTS           Plain Old Telephone Service)

Primary Path   The preferred route from one switched node to another.

Product        A brief definition of a product and/or service used in written
Overview       methods and procedures.

Protocol       Formal set of rules for the format, sequencing, error control
               and timing of information sent on a data network.

PSC            Public Services Commission (Same as PUC)

PSD            (Payphone Specific Digit) As mandated by the FCC, a is
               transmitted on PAL lines to IXCs for purposes of Dial Around
               Compensation. Flex ANI technology allows

               Qwest central office switches to transmit the "29" (Inmate
               Phone) or "70" (Public Phone) digits on Basic PALs.

PSP            A Payphone Service Provider or 'vendor'.

PSTN           Public Switched Telephone Network

PTN            Public telephone network.

PUC            Public Utilities Commission

Wholesale Glossary & Acronyms

QORA            (Qwest ® Online Request Application) allows you to use a
                Graphical User Interface (GUI) to electronically submit
                Access Service Requests (ASRs)

QPF             (Quotation Preparation Fee) Denotes the fee for the work
                activities performed by Qwest to provide to a Carrier a
                quotation for Virtual Expanded Interconnection/ Collocation.

Q.Pricer        A web-based management tool that allows customers to
                obtain and save a price quote for unregulated leased local
                access, unregulated private line services, unregulated Qwest
                local broadband services, customer provided access (CPA)
                and regulated private line services.

Qwest Control   A secure proprietary on-line and web-based application that
(QControl)      provides instant access and management control over a
                broad range of Qwest National Wholesale products and

RA Date         On treatable bills, the date the Qwest billing system formats
                a reminder notice which is mailed to a customer advising of
                an over due bill. A "pay by" date is indicated on the notice.

RAM             (Random Access Memory) The part of a computer's memory
                that stores information temporarily while the information is
                being used.

Rate Center     Specified geographical coordinate location used for
                determining mileage.

RB Date         On treatable bills, the date the Qwest billing system notifies
                the collection office to contact the customer by telephone

Wholesale Glossary & Acronyms
            regarding an over due bill.

RBOC        (Regional Bell Operating Company) One of the seven "Baby
            Bell" companies established by the 1982 Modified Final
            Judgement that specified the terms for AT&T divestiture,
            e.g., Qwest, Ameritech, Nynex.

RDBS        Routing Data Base System

RFS         Ready For Service

RHS         Regional Holding Company

Resellers   These companies resell Qwest services to both residence
            and business customers. The type of products that are
            resold go from simple 1FR/1FBs to very complex Centrex
            systems and Frame Relay. Most of these customers have
            interconnection agreements with Qwest that allow them a
            wholesale discount on services the purchase from Qwest to
            resell to their end-user.

R/O         (Read Only) Data that cannot be modified by the reader.

ROM         (Read Only Memory) Memory whose contents may be read
            but not changed. Used for storing firmware and remains

Wholesale Glossary & Acronyms
          even when the computer's power is off.

Router    System that controls message distribution between multiple
          optional paths. Routing protocols are used to gain
          information about the network and select the best path.

ROW       Rights of Way

RSA       Repair Service Attendant

RSS       (Regional Subscription System) The system by which Qwest
          processes Equal Access information that allows end users to
          obtain service from their Interexchange Carrier of Choice.

SCID      (Sonet Carrier ID) Identifier that a Qwest Engineer assigns
          for TIRKS data. It identifies the carrier and location of the
          carrier’s equipment.

SCP       Service/Signal Control Point. A part of SS7. A SCP is usuall
          a host computer with databases.

SDC       (Service Delivery Coordinator) Also, formerly known as
          System Design Center. Now Custom Solutions &

SDS       (Switched Digital Service) A data transport service offered

          Qwest that lets end users establish digital connections to
          multiple locations through the public switched network.

Wholesale Glossary & Acronyms

Selective        A service that restricts an end user from placing 1+, 0+,
Carrier Denial   00- and 10XXX calls from each restricted Feature Group D

Server           A remote computer that provides information accessible
                 across a network.

Serving Wire     Denotes the Qwest office from which dial tone for local
Center           exchange service would normally be provided to the
                 customer premises.

Slam             Changing a customer's interexchange carrier without

SMDS             (Switched Multi- Megabit Data Service) Wide area, public
                 packet data service encompassing high-performance
                 information transport.

SONET            (Synchronous Optical Network) Standards and supporting
                 technologies allowing for optical interfaces at both ends of
                 an optical fiber; also connects equipment from different

Wholesale Glossary & Acronyms

SOPS           (Service Order Process System) Generic term for the variety
               of service order distribution systems, e.g., SOPAD, SOLAR.

SS7            (Signaling System 7) Addressing protocol that speeds call
               processing by operating out of band.

SSP            Service Switching Ports.

STP            1. Shielded Twisted Pair.
               2. Switching Transfer Points or Single Transfer Points, part
               of SS7. STPs are packet switches.

STS            Shared Tenant Service; Synchronous Transport Signals;
               Serving Translation Scheme.

SWC            Serving Wire Center

Switch         A device, such as a PBX, that responds to originator signals
               and connects the caller to the desired communications

Switched DS1   Public Switched asynchronous transmission service that
               allows customers to set up and take down 1.544 Mbps
               circuits between locations in less than 10 seconds.

Tandems        Switches that consolidate traffic, reduce trunk group
               requirements, and switch interoffice traffic. They allow
               Qwest to manage the network more economically. Also

Wholesale Glossary & Acronyms
              referred to as "local" and "access" tandems.

TCIF          Telecommunications Industry Forum

Token Ring    An IBM LAN-based protocol that uses a ring shaped
              configuration. It has speeds of 4Mbps and 16Mbps. Data is
              transmitted from machine to machine with only one
              machine in control of the token is able to transmit.

Traffic       The messages or calls that flow through the circuits or
              equipment on a communications network. The four Switched
              Access capacity traffic types are originating, terminating,
              voice data and SwitchNet 56.

Trunk         A line which runs between two switches or swiching systems
              which are generally found in Central Offices and/or PBXs.

Trunk Group   A group of circuits of a common type originating from the
              same location.

Turn Up       Completion of an installation of a circuit and making it
              available for use by a customer.

Wholesale Glossary & Acronyms

Twisted Pair   Two copper wires twisted to cancel their own radio
               frequency interference to reduce noise on the circuit.

UDIT           Unbundled Dedicated Interoffice Transport

UNEs           Unbundled Network Elements

Upload         To transmit a file from one computer to another.

User ID        A unique name or number or both associated with a user
               name on a computer server.

USOC           (Universal Service Order Code) Standard code assigned to
               tele-communications service offerings, e.g., TFB, 9ZR.

VCP            (Vendor Commission Plan) The Qwest Vendor Commission
               Plan allows PSP's to earn competitive commissions on local
               & IntraLATA 0+/0- calls routed through Qwest.

VH             Vertical and horizontal grid points used to determine
               straight-line mileage between locations. The junction point
               is the called V and H coordinate.

Voice Grade    The term applied to channels used primarily for speech
               transmission, generally with a frequency range of about 300
               to 3,000 cycles per second (hertz.) Voice Grade channels
               may be used to send analog or digital data or facsimile.
VPN            (Virtual Private Network) Permits a switched network to

Wholesale Glossary & Acronyms
              have special services such as abbreviated dialing. This
              allows an end user to call between two long distance
              locations without having to dial all numbers.

WAN           (Wide Area Network) Remote computer system that allows
              file sharing among geographically distributed locations.
              Speeds are generally slower than those of LANs or MANs.

WATS          (Wide Area Telephone Service) Normally an 800-telephone
              number that permits a caller to call toll free to the
              subscriber of the WATS service.

Wideband      Transmission speeds between 1.544 and 155 Mbps.

Wire Center   A building housing one or more end office and/or tandem

WSPs          Wireless Service Providers

WWW           (World Wide Web) Internet system for hypertext linking of
              multimedia documents. Allows a user to travel through
              multiple related documents by following a chosen route by
              clicking on words or graphics.


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