REQUEST FOR PROPOSAL
Wiregrass Regional 9-1-1 Center
E9-1-1 Next Generation Capable Computer
Based Customer Premise Equipment/
Computer Aided Dispatch / GIS Dispatch
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 1
RFP Response Due: Date: August 7, 2009
McIntosh County Manager’s Office
McIntosh County Manager
Mr. Luther Smart
310 North Way
RFP Review Meeting: July 7, 2009
(Conference call details to be forwarded)
Public RFP Opening: Date: To Be Determined by County
McIntosh County Courthouse
Project Procurement Agency: McIntosh County Board of Commissioners
Project Administrator: Mr. Luther Smart
McIntosh County Manager
McIntosh County Administrators Office
PO Box 586
310 North Way
Darien, Georgia 31305
Phone: (912) 437-6671
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 2
Section 1 Background Page 15-18
1.00 Background Information 15
1.01 Communications Center Information 16
1.02 LEC 9-1-1 System Service Provider 17
1.03 Interface to Administrative Telephone Equipment 17
1.04 Radio Console Equipment 17
1.05 Radio 9-1-1-CAD-Mapping Consoles 17
1.06 Equipment Room 17
1.07 Location of Equipment 18
Section 2 General Requirements Pages 19-34
2.00 General Description of Project 19
200.1 Definition Integrated GIS/Map 19
2.01 Turnkey Requirement 19
2.02 McIntosh County Daily Contact Information 19
2.03 County’s Obligations Defined 19
2.04 Participation Information 20
2.04.1 RFP Review Meeting 20
2.05 Proposal Response Information 20
2.05.1 Proposal Format 20
2.05.1.1 Cover Letter 21
2.05.1.1.1 Section 1 21
2.05.1.1.2 Section 2 22
2.05.1.1.3 Section 3 21
2.05.1.1.4 Section 4 21
2.05.1.1.5 Section 5 21
2.05.1.1.6 Appendices 21
2.05.2 Electronic Copy Required 22
2.05.3 Deadline for Response 22
2.05.4 Vendors Respond to Every Item 22
2,05.5 Options 22
2.05.6 Exceptions 22
2.06 Applicable Law 22
2.07 Facility Upgrades/Changes 22
2.08 Permits and Code Requirements 23
2.09 Permission to Proceed 23
2.10 Americans with Disability Act Requirements (ADA) 23
2.11 Vendor to Act as Single Point of Contact 23
2.12 Vendor to Verify Completeness 23
2.13 PSAP Site Visit 23
2.13.1 Omissions/Errors Vendor’s Responsibility 24
2.14 Evidence Vendor has Investigated 24
2.15 Submission of Questions or Changes 24
2.16 Proposals Binding 120 Days 24
2.17 Successful Vendor Selection 24
2.17.1 Oral Presentation may be Required 24
2.17.2 County’s Final Decision 24
2.18 Method of Payment 24
2.18.1 Invoices Submission 25
2.18.2 Invoices Easy to Read with Justification for Payment 25
2.19 Security of System(s) During Storage 25
2.20 Warranty 25
2.20.1 Warranties in Writing 25
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 3
2.20.2 Duration of Warranty 25
184.108.40.206 Optional Two Year Warranty 25
2.20.3 Greatest Protection to Purchaser Applies 25
2.20.4 Vendor to Remedy 26
2.20.5 Purchasers Right to Remedy 26
2.21 Use of Subcontractors 26
2.22 Final System Acceptance 26
2.22.1 Measurable Testing 26
2.22.2 Failure to Pass Acceptance Test 26
2.22.3 On-Site Support During Installation and Testing 26
2.22.4 Right to Continue to Use 26
2.22.5 Vendors Responsibility to Correct 27
2.22.6 Acceptance Shall Not Limit Purchasers Rights 27
2.23 Service 27
2.23.1 Service Options 27
220.127.116.11 24X7 Help Desk 27
18.104.22.168 Facilities Needed in McIntosh County 27
22.214.171.124 Change from Remote to On-site Support 27
126.96.36.199 Vendor Responsibility for Turnkey Service 27
2.23.2 Problem Escalation 27
2.23.3 Ability of Vendor to Support 26
2.23.4 Service Notification Information 28
2.23.5 Service Response Times 28
188.8.131.52 Major Failure Time Remote 28
184.108.40.206 Major Failure Time On-site 28
220.127.116.11 Minor Failure Time Remote 28
18.104.22.168 Minor Failure Time On-site 28
2.23.6 Vendor to Define Major Failures 28
22.214.171.124 Minor Failure Definition 28
2.23.7 PSAP Monitoring Service Equipment 28
2.23.8 Parts Availability 28
2.23.9 Ongoing Product Support 28
2.23.10 Optional Long-Term Service and Warranty 29
2.23.11 Optional Long-Term Time and Materials Service Proposal 29
126.96.36.199 Base Rate 29
188.8.131.52 Off-Hours Rate 29
184.108.40.206 Weekend Rate 29
220.127.116.11 Holiday Rate 29
2.24 Software and Equipment 29
2.24.1 Latest Version of Software Required 29
2.24.2 Source Code 29
2.24.3 Software Version Update Coordination 30
2.24.4 Licenses 30
2.25 Company Information 30
2.25.1 Company Contact 30
2.25.2 RFP Contact 30
2.25.3 Negotiation Authority 30
2.25.4 Outside Partners 30
2.25.5 Number of Employees 30
2.25.6 Equal Opportunity Statement 30
18.104.22.168 Statement to be Supplied 31
2.25.7 Length of Time in Business 31
2.25.8 References 31
2.25.9 Complaints 31
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 4
2.25.10 Other Information 31
2.26 Insurance Requirements 31
2.26.1 Form 31
2.26.2 Public Liability 31
2.26.3 Professional Liability 32
2.26.4 Automobile Liability 32
2.26.5 Workers Comp 32
2.26.6 Advance Notice of Change 32
2.26.7 Certificate 32
2.27 Performance Bond 32
2.28 Proprietary Information 32
2.29 Investigations 32
2.29.1 Inspection of Vendor Facilities 33
2.30 Vendor to Include Contract 33
2.31 Preliminary Work Plan 33
2.31.1 Final Work Plan 33
2.32 Contract Change Orders – County 33
2.32.1 Contract Change Orders – Vendor 33
2.32.2 County Approval Required 34
2.33 Manuals/Specifications – General 34
2.33.1 As-Built 34
2.33.2 Operational Manuals 34
2.33.3 Parts List 34
2.33.4 Additional Documentation as Requested 34
Section 3 Pricing Pages 35-36
3.00 Pricing 35
3.00.1 Price for Each System 35
3.00.2 Maintenance 35
3.00.3 Interface 35
3.00.4 Switches Servers 35
3.00.5 Training 35
3.00.6 Installation 35
3.00.7 Other Costs 36
3.00.8 Software Upgrades 36
3.00.9 Options 36
3.00.10 Subtotaled 36
3.00.11 Totaled 36
Section 4 General RFP Specifications Pages 37-51
4.00 General 37
4.01 Redundancy of Applications and Equipment 37
4.02 Next Generation 37
4.03 US DOT Initiatives 38
4.04 NENA IP PSAP Standards 39
4.05 Internet Access and Utilization 39
4.06 XML 39
4.07 E-Mail Capabilities 39
4.08 Windows Operating Systems 39
4.08.1 Software Menu Driven 39
4.08.2 Multi-Jurisdictional/Multi-Discipline 39
4.08.3 Identification of Controlled Fields 39
4.08.3.1 Validation of Controlled Fields 39
4.08.4 User Definable Screens and Entry Fields 40
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 5
4.08.5 File Building 40
4.08.6 File Security 40
4.08.7 Code/Clear Text Translation/Display 40
4.08.8 Relational Databases 40
4.08.9 Software Certifications 40
4.09 System(s) Based Help Capabilities 40
4.09.1 Web-Based Help Capabilities 41
4.10 Network Connectivity 41
4.10.1 Network Standards 41
4.10.2 Functional Description of Network Connections 41
4.11 Modular Design and Expansion 41
4.11.1 Describe Expansion Capacities 41
4.12 System Capacity and Specifications 41
4.13 System Times 42
4.14 Wireless Phase I and Phase II 42
4.15 McIntosh County Recorder/Logger Interface 42
4.16 Hardware 42
4.16.1 Hardware Standards 42
4.16.2 Open Systems 42
4.16.3 IBM Compatibility 42
4.16.4 System(s) Monitors 42
22.214.171.124 Monitor Options 42
126.96.36.199 Selectable Refresh Rates and Screen Resolutions 43
188.8.131.52 Monitor Specifications Required 43
184.108.40.206 User Needs 43
4.16.5 Performance 43
220.127.116.11 Performance Documentation 43
18.104.22.168 Capacity to Support System(s) 43
4.16.6 Video Cards 43
4.16.7 Switches 44
4.16.8 Multiple Use of Servers/Workstations 44
4.16.9 System Printers 44
22.214.171.124 Printer Drivers 44
126.96.36.199 Printer Quantities 44
188.8.131.52 Printer Quantity Option 44
4.16.10 Input Devices 44
184.108.40.206 Multiple Application Usage 44
220.127.116.11 Independent Arbitration 44
18.104.22.168 Keyboard Type 44
22.214.171.124 Mouse 45
4.16.11 Failures 45
4.16.12 Templates 45
4.16.13 Ergonomics 45
4.16.14 Headsets/Microphones/Speakers 45
126.96.36.199 Vendor to Provide Headset List 45
188.8.131.52 Headset Controls 45
4.17 Memorized Audio Adjustments 45
4.18 Routine Maintenance 45
4.19 Redundancy 46
4.19.1 Failure of System(s) Components 46
4.19.2 Fault Tolerant Option 46
4.19.3 Reduced Levels of Service Identified 46
4.19.4 Alarms and Notifications 46
4.19.5 Remote Maintenance Alarms 46
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 6
4.19.6 System Alarms 46
4.20 Systems Availability 46
4.20.1 System Down Time Identified by Vendor 47
4.21 Archive/Backup/Storage 47
4.21.1 Archive/Backup/Process 47
4.21.2 Backup Storage Equipment/Media 47
4.21.3 Capability to Backup Operating System Separately 47
4.22 Security/Log-On/Audit Trails 47
4.22.1 Levels of Access 47
4.22.2 No Duplication of Passwords/Usernames 47
4.22.3 Password/ Username Associated with Approved Activities 48
4.22.4 Single Password all Systems 48
4.22.5 Audit File Activity 48
184.108.40.206 List of Data Saved (220.127.116.11.1-18.104.22.168.8) 48
22.214.171.124 Statistics Calculation 48
126.96.36.199 Reports and Data from Systems Proposed 48
188.8.131.52 User Development of Reports 48
4.22.6 Security Features 49
4.23 All Interfaces Identified (4.23.1 – 4.23.5) 49
4.23.6 GCIV/NCIC Interfaces 49
184.108.40.206 Full Interfaces 49
4.23.7 Entries Supported 49
4.23.8 Interface Available While in CAD Mode 49
4.23.9 Response Notification 49
4.23.10 Vendor to Comply with Security Requirements 50
4.23.11 Vendor Required to Assist with Implementation 50
4.24 Instruction/Training Syllabus and Materials Required 50
4.24.1 Training Schedule and Location 50
4.24.2 Qualified Instructors Required 50
4.24.3 McIntosh County Data to be Used 50
4.24.4 In-Depth Training Required 50
4.24.5 Individual Training Materials Supplied 50
4.24.6 Instructors Resume Required 50
4.24.7 Maintenance and/or Administrative Training 51
Section 5 Computer Based 9-1-1 Customer Premise Equipment Pages 52-67
5.00 General 52
5.01 System to be of Most Current Technology 52
5.02 Live Operation of System Required 52
5.03 Previous Sections of RFP Apply 52
5.04 Telephone Company Maintenance and Installation Coordination 52
5.04.1 McIntosh County Notifications 53
5.04.2 Troubleshooting 53
5.05 NENA Technical/Operational Standards and Information 53
5.05.1 NENA IP Capable PSAP Features and Capabilities 53
5.06 Other Standards 53
5.07 Next Generation Migration Path 53
5.08 Fault Tolerance and Fallback Modes 53
5.09 ADA Compliance 54
5.10 Wireless 9-1-1 Phase I and Phase II 54
5.11 E9-1-1 Controller and/or Control Functionality 54
5.11.1 No Single Point of Failure is Permitted 54
220.127.116.11 Disabling Faulty Units 54
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 7
18.104.22.168 Power Supplies 54
5.11.2 Software Integrity 54
5.11.3 Line Interface/Call Modules 54
22.214.171.124 Performance of Individual Units 54
126.96.36.199 Trunk Service Level 54
5.11.4 Maintenance/Self Test 55
188.8.131.52 Periodic Maintenance 55
5.11.5 Administrative Ports/Modules and ALI Display Modules 55
184.108.40.206 Automatic Switch Required 55
5.11.6 Faulty Module Replacement 55
220.127.116.11 Independent Modules 55
5.11.7 NENA Standard Requirements 55
5.12 Digital/Analog 55
5.12.1 Connection to Analog Device Required 55
5.13 Backup Telephone Answering Capability 55
5.13.1 Manual Switching Prohibited 55
5.13.2 Retention of CTI Capabilities 56
5.13.3 Transition from CTI to Telephone Sets 56
5.14 Computer Aided Dispatch (CAD) Interface 56
5.15 Optional PSAP Administrative Telephone System Interface 56
5.16 Trunk/Line Classifications 56
5.16.1 Engineering and Connectivity 56
5.16.2 9-1-1 Configuration 56
5.17 User Types and Profiles 57
5.17.1 Fifteen Second User Login 57
5.18 Help Functions 57
5.18.1 Windows Type Help Screens 57
5.18.2 Help Access Based on Authorization 57
5.18.3 Copies of Help Information 57
5.19 9-1-1 PSAP CTI System Functionality 58
5.19.1 System Log-On 58
5.19.2 Abandoned Call Capture 58
18.104.22.168 List of Abandoned Calls in Table Format 58
5.19.3 Automatic Redial 58
22.214.171.124 Two Second Redial 58
5.19.4 Call Conferencing 58
126.96.36.199 Conferencing Must not Degrade Quality 58
188.8.131.52 Adding Call to Conference 58
5.19.5 Call History 58
184.108.40.206 Call Information Saved to Hard Disk 59
5.19.6 Call Notes 59
220.127.116.11 Call Notes Recorded in Database 59
5.19.7 Call Hold 59
18.104.22.168 Call on Hold Times 59
5.19.8 Call Playback 59
22.214.171.124 Playback Time Capacity 59
126.96.36.199 Playback in One Second 59
188.8.131.52 Recording Stored on Hard Drive 59
184.108.40.206 VCR-Like Controls 59
220.127.116.11 Following Features Required (18.104.22.168.1-22.214.171.124.9) 60
5.19.9 Pre-Recorded Greeting 60
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 8
5.19.10 Headset/Handset Volume 60
126.96.36.199 Volume Adjustments 60
5.19.11 Call Transfer 60
188.8.131.52 Manual or Speed Dial Transfers 60
184.108.40.206 Notification of Transferred Call 60
220.127.116.11 Control of Transferred Call 60
18.104.22.168 Transferred Call Data Maintained 60
5.19.12 Intercom 61
22.214.171.124 Choice of Audio Routing 61
126.96.36.199 Minimum Key Strokes Required 61
5.19.13 Enhanced Wireless 61
188.8.131.52 CPN to be Provided to CAD 61
184.108.40.206 NENA Standard Compliance 61
5.19.14 TCP/IP ALI 61
5.19.15 Enhanced Alarming 61
220.127.116.11 Alarm Identification 61
18.104.22.168 System Query for Faults 61
22.214.171.124 Visual Notification of Alarms 61
5.19.16 Call Detail Records 62
126.96.36.199 Routing/Storage of Database Records 62
188.8.131.52 Call Data Recovery 62
5.19.17 Supplemental ALI 62
5.19.18 Interface Ports 62
5.19.19 Private Ringing/Shared Private Ringing 62
184.108.40.206 Definition of PVR 62
220.127.116.11 Definition of Shared PVR 62
5.19.20 Call History ALI Display 62
5.19.21 ALI Fax 62
18.104.22.168 Automatic Manual 63
22.214.171.124 ESN Routing 63
126.96.36.199 Individual/Group Routing 63
188.8.131.52 Fax Processing Times 63
184.108.40.206 Fax Monitoring 63
5.19.22 ALI Page 63
220.127.116.11 Selection of Pagers 63
5.19.23 9-1-1 CTI Records Management 63
18.104.22.168 No Impact on Performance 63
22.214.171.124 Standards Based RMS Functions 63
126.96.36.199.1 Daily Call Count by Line/Trunk 62
188.8.131.52.2 Information Restorable By 62
184.108.40.206.3 Finite set of Reports 64
220.127.116.11.4 Ad Hoc Reporting 64
18.104.22.168.5 Specific Information to be Supplied 64
5.19.24 Record Review and Reports 64
22.214.171.124 Record Review Password Protection 63
126.96.36.199 Minimum Report Generation for (188.8.131.52.1-184.108.40.206.14) 64
5.19.25 Speed Call Numbers 65
220.127.116.11 Speed Call Number Selection 65
18.104.22.168 Primary/Secondary Dialing 65
22.214.171.124 Speed Dial Libraries 65
5.19.25,3.1 Display of Speed Dial Information 65
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 9
126.96.36.199.2 Management to Assign labels 65
188.8.131.52.3 Ability to Search 65
184.108.40.206.4 Alphanumeric Dialing 65
220.127.116.11.5 Speed Dial Access 65
5.19.26 Line Status Function 65
18.104.22.168 Trunk/Line Status Provided 65
5.19.27 System Access Levels 66
22.214.171.124 Administrator Changes 66
126.96.36.199 Administrative Monitoring 66
188.8.131.52 Subset of Administrative Functions 66
184.108.40.206 Access Levels 66
5.19.28 TTY and TDD Identification 66
220.127.116.11 Separate Device not Acceptable 66
18.104.22.168 Canned Messages Required 67
22.214.171.124.1 Configuration of Messages 67
126.96.36.199.2 Searching 67
188.8.131.52.3 Predefined Message Assignment 67
184.108.40.206.4 Single Window Viewing 67
220.127.116.11.5 Saved as Part of Record 67
5.19.29 User Setup 67
18.104.22.168 System Feature Changes 67
5.20 On Screen Controls 67
5.20.1 GUI Interface Required 67
Section 6 Computer Aided Dispatch (CAD)/GIS Dispatch Mapping Pages 68-90
6.00 General 68
6.01 System to be of Most Current Technology 68
6.02 Live Operation of System Required 68
6.03 Previous Sections of the RFP to Apply 68
6.04 Multi-Agency Multi-Discipline Requirements 68
6.05 NENA Matrix 68
6.06 True 32 Bit Windows with Integrated Map Required 69
6.07 Ease of Use 69
6.08 File Construction 69
6.08.1 Partitioning of Databases by Agency 69
6.09 Wireless 9-1-1 Compliance 69
6.09.1 Phase I/Phase II Location and the Map 69
6.09.2 Call Updates 70
6.09.3 Cell Site/Sector Identification on CAD Map 70
6.09.4 Street and Address Identification 70
6.09.5 Class of Service 70
6.09.6 Alternate Use of Coordinate Information 70
6.09.7 Radius Information 70
6.10 Vendor to Supply a List of CAD Functionality 70
6.10.1 Functional Examples 71
6,10,1,2 Alerts/Hazards/Location History 71
22.214.171.124.1 Automatic User Notification 71
126.96.36.199.2 Location Based 71
188.8.131.52.3 List of Location History File/Functions/Timers 71
184.108.40.206.4 Data Purge 71
220.127.116.11.5 Saved as Part of Event Record 71
18.104.22.168.6 Online Entry 71
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 10
22.214.171.124.7 Filing/Printing of Files 71
126.96.36.199.8 Accepted Data (188.8.131.52.8.1 – 184.108.40.206.8.7) 71
220.127.116.11.9 Searches 72
18.104.22.168 Status/Alert Timers 72
22.214.171.124.1 Telecommunicator Notification 72
126.96.36.199.2 Time Stamp/Recording/Tracking 72
188.8.131.52 Business/Special Location Files 72
184.108.40.206.1 Special Location to GeoCode 73
220.127.116.11.2 Composition of Business/Special Location Files 73
18.104.22.168.3 Searches 73
22.214.171.124 E-Mail/Messages 73
126.96.36.199.1 Messages for Other Users 73
188.8.131.52.2 List and Explanation Required 73
184.108.40.206 Optional Radio Interface 73
220.127.116.11.1 Turnkey System 73
18.104.22.168.2 Identification of Non-Included Parts/Services/Software 73
22.214.171.124 Standard Operating Procedures (SOP) 73
126.96.36.199.1 SOP To Be Displayed For Users 73
188.8.131.52.2 SOP Import/Export 74
184.108.40.206 Fax/Print/Remote Print 74
220.127.116.11.1 Processing Time 74
18.104.22.168.2 Monitoring 74
22.214.171.124.3 Printing 74
126.96.36.199 Response Recommendations 74
188.8.131.52.1 Recommendations Based on Agency Policies 74
184.108.40.206.2 Creation/Modification 74
220.127.116.11.3 Selection of Response Recommendations 74
18.104.22.168 Event Numbers/Case Numbers 74
22.214.171.124.1 Case Numbers 75
126.96.36.199.2 Assist Units 75
188.8.131.52.3 Case Number Quantities 75
184.108.40.206.4 Case Number Composition 75
220.127.116.11.5 Supplemental Reports 75
18.104.22.168 Unit Log-On/Off 75
22.214.171.124.1 Group Log-Off/Log-On 75
126.96.36.199.2 Log-Off Criteria 75
188.8.131.52.3 Transactions Logged to System File 75
184.108.40.206.4 List of Requirements 75
220.127.116.11 Event Entry 75
18.104.22.168.1 Telecommunicator Override 75
22.214.171.124.2 Automatic GeoCoding 76
126.96.36.199.3 Entry of Query Data 76
188.8.131.52.4 User Defined Codes/Priorities 76
184.108.40.206.5 Partial Event Entry 76
220.127.116.11.6 Fast Forward 76
18.104.22.168.7 Duplicate Events 76
22.214.171.124.8 Formats/Windows (126.96.36.199.8.1 – 188.8.131.52.8.15) 76
184.108.40.206.9 Format Filing 77
220.127.116.11.10 Simultaneous Event Entry Capability 77
18.104.22.168.11 List Additional Information 77
22.214.171.124 Soundex 77
126.96.36.199 Similar Name Menus 78
188.8.131.52 Alias File 78
184.108.40.206 Location Entry Variations (220.127.116.11.1 – 18.104.22.168.5) 78
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 11
22.214.171.124 Record of Completed Event (126.96.36.199.1 – 188.8.131.52.3) 78
184.108.40.206 Adding Remarks to Event 78
220.127.116.11.1 Narrative Information 78
18.104.22.168.2 Permanent Part of Record 78
22.214.171.124 Update Event 79
126.96.36.199.1 Address Changes and Updates 79
188.8.131.52.2 List/Recall/Re-Establish 79
184.108.40.206 BOLO 79
220.127.116.11 REPO 79
18.104.22.168 Sharing Units 79
22.214.171.124.1 Vendor to Provide List 79
126.96.36.199.2 Included in Response Selection 79
188.8.131.52.3 Telecommunicator Notification 79
184.108.40.206 Pre-Scheduled Events 79
220.127.116.11 Pre-Emption of Units 79
18.104.22.168.1 Pre-Emption Pending Event 80
22.214.171.124.2 Pre-Emption Assigned Unit 80
126.96.36.199 Switch Units 80
188.8.131.52 Wrecker Assignments 80
184.108.40.206.1 Rotation Criteria 80
220.127.116.11.2 File Requirements 80
18.104.22.168.3 To be Included in Call History 80
22.214.171.124 Combining Events 80
126.96.36.199 Unit Transfers 80
188.8.131.52 Unit Assignment 80
184.108.40.206.1 Assignment Based on Recommendations 81
220.127.116.11.2 Assignment Results in Updates 81
18.104.22.168 Unit out of Service Self Initiated 81
22.214.171.124 Unit on Administrative Assignment 81
126.96.36.199 Display Unit (188.8.131.52.1 – 184.108.40.206.3) 81
220.127.116.11.4 Command/Mouse/Key 81
18.104.22.168 Unit Destination Change 81
22.214.171.124.1 Added to Call Record 81
126.96.36.199 Modification of Dispatch Policies 82
188.8.131.52 Unit Resource/Dispatch Position Relationships 82
184.108.40.206.1 Active Dispatch Position Required 82
220.127.116.11.2 Reassignment of Resources 82
18.104.22.168.3 Resources Under Control of Telecommunicator 82
22.214.171.124 Unit Status 82
126.96.36.199.1 Status Changes Based on User Definable Requirements 82
188.8.131.52 Unit Time/Activity Tracking 82
184.108.40.206.1 Times 82
220.127.116.11.2 To be Included in Event Record 82
18.104.22.168 Unit Files 83
22.214.171.124.1 Unit Type 83
126.96.36.199.2 Default Manning Number 83
188.8.131.52.3 Equipment 83
184.108.40.206.4 Cross-Manned Units 83
220.127.116.11.5 Owning Agency 83
18.104.22.168.6 Take Home Vehicles 83
22.214.171.124.7 Displayable Based on Authorizations 83
126.96.36.199.8 Some Information Hidden 83
188.8.131.52.9 Inventory/Serial Numbers 83
184.108.40.206 Fire Services Special Considerations 82
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 12
220.127.116.11.1 Dispatch Criteria 83
18.104.22.168.2 Move Ups 84
22.214.171.124.3 List of Equipment 84
126.96.36.199.4 Telecommunicator Notification 84
188.8.131.52 Call/Event/Personnel Information Retention/Retrieval 84
184.108.40.206.1 Database to be Provided 84
220.127.116.11.2 Retrieval on Real-Time Basis 84
18.104.22.168.3 Retrieval Based on Coordinates 84
22.214.171.124.4 Personnel Roster (126.96.36.199.4.1 – 188.8.131.52.4.9) 84
184.108.40.206.5 File must be Searchable 84
220.127.116.11.6 Accessible Upon Authorization 85
18.104.22.168 Dispatch Mapping Functionality (22.214.171.124.1-126.96.36.199.5) 85
188.8.131.52 GIS/Mapping Application Standards Compliance 85
184.108.40.206 Multiple Layers of Data (220.127.116.11.1-6.10-1.43.12) 86
18.104.22.168 Coordinates Used for all Activities (22.214.171.124.1) 86
126.96.36.199 Map Limitations 86
188.8.131.52 Drag Drop Units 87
184.108.40.206.1 New Event Initiation 87
220.127.116.11.2 Clearing Units from Calls 87
18.104.22.168.3 Display of Information (22.214.171.124.3.1-126.96.36.199.3.4) 87
188.8.131.52 Route Planning 87
184.108.40.206 Search Tools (220.127.116.11.1-6.10-1.48.7) 88
18.104.22.168.0 GIS Mapping Tools and Functions (22.214.171.124.1-126.96.36.199.12) 88
188.8.131.52 Map Layers Accessed from Legend (184.108.40.206.1-220.127.116.11.6) 89
18.104.22.168 Map Browser Features (22.214.171.124.1-126.96.36.199) 89
188.8.131.52 Maps to be Printable and to be Forwarded (184.108.40.206.1-220.127.116.11.2) 90
18.104.22.168 9-1-1 Controls 90
22.214.171.124 Discrepancy Report (126.96.36.199.1-188.8.131.52.2) 90
184.108.40.206 Data/File Types Used/Imported/Exported 90
220.127.116.11 Updating Data in Real Time 90
Section 7 Compliance Matrix Pages 91-
Each Vendor shall provide and complete a compliance matrix as part of the RFP
response. The matrix shall be numbered in the same order as the RFP and shall
include a statement of “Complies”, “Do Not Comply”, or “Complies with Exception(s)”
for each item, including the appropriate explanation for any sections where “Comply
with Exception(s)” is noted. The Vendor shall include other information called for in
the RFP, such as a description of how an individual function works following the
compliance indication if called in the RFP in a “Comments” section of the compliance
Section 8 Wiregrass 9-1-1 Center Architectural Diagram________________________
The Wiregrass 9-1-1 Center / EOC is currently under construction with estimated
readiness for installation of equipment in October, 2009. An architectural diagram is
appended at the end of this RFP for vendor review.
Appendices Section Description A1 – A22
Each Vendor shall complete the Appendices included in this section. The Appendices
shall be numbered in the same order as the RFP.
A1 4.08.5 Fire Building
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 13
A2 4.23 All Interfaces Identified
A3 5.19 9-1-1 PSAP CTI System Functionality
A4 18.104.22.168 Canned Messages Required
A5 6.05 NENA Matrix
A6 6.08 File Construction
A7 6.10 Vendor to Supply a List of CAD Functionality
A8 22.214.171.124.3 List of Location History Files/Functions/Timers
A9 126.96.36.199.8 Accepted Data
A10 188.8.131.52 Status/Alerts/Timers
A11 184.108.40.206.2 List and Explanation Required
A12 220.127.116.11.4 List of Requirements
A13 18.104.22.168.4 User Defined Codes/Priorities
A14 22.214.171.124.11 List Additional Information
A15 126.96.36.199.9 Unit Assignment
A16 188.8.131.52 Display Unit
A17 184.108.40.206 Unit Time/Activity Tracking
A18 220.127.116.11 Unit Files
A19 18.104.22.168 Fire Services Special Considerations
A20 22.214.171.124 Call/Event/Personnel Information Retention and Retrieval
A21 126.96.36.199 Map Functionality
A22 188.8.131.52.1.1 The GIS Base Map must be ESRI Compatible
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 14
SECTION 1.0 – BACKGROUND
1.00 BACKGROUND INFORMATION
The governments of Long and McIntosh Counties have entered into a regional
9-1-1 system – hereto referenced as the “Wiregrass Regional 9-1-1
System”. This two-county system will serve approximately 21,600 people in
Long and McIntosh Counties. The Wiregrass Regional 9-1-1 System
participants are jointly planning and procuring all necessary goods and
services required to establish and the maintain the E9-1-1 System for call
handling and dispatching 9-1-1 calls for Long and McIntosh Counties.
The Wiregrass Regional 9-1-1 PSAP will be located in McIntosh County,
Georgia, at the Emergency Medical Service Building, 1019 Production Row
SW, Darien, Georgia, 31305. The building facility is in the process of being
constructed to accommodate the 9-1-1 center operations with anticipated
readiness in the October 2009.
Current Emergency Calling Environment:
The following provides background information regarding the current
emergency calling arrangements in place in McIntosh and Long County.
Emergency service is accessed in McIntosh County by dialing one of three
437-4150 (9-1-1 calls are routed to these numbers)
437-6622 (9-1-1 calls are routed to these numbers)
Emergency calls using the numbers listed above, are answered at the
McIntosh county Sheriff’s Department. Emergency Services are dispatched
from the McIntosh County Sheriff’s Department. Residents within the City of
Darien dial 437-6644 to reach the Darien Police Department.
Emergency service is accessed in Long County by dialing one of three
Residents within the exchange boundaries of the City of Ludowici access
emergency services by dialing 9-1-1 or one of two seven digit emergency
Calls to 545-2222 rollover to 545-9472. All calls within the City of Ludowici are
answered and dispatched at the Ludowici Police Department. The Ludowici
Police Department is staffed 24-7 by one dispatcher. Emergency services for
the City of Ludowici are dispatched from the Police Department. The Ludowici
dispatcher is also responsible for answering 9-1-1 calls for the Long County
Sheriff’s Department after 5 p.m. in the evening and before 8 a.m. in the
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 15
Between the hours of 8 a.m. and 5 p.m., emergency calls in Long County and
outside of the city limits of Ludowici are routed to the Long County Sheriff’s
Department via the following numbers:
Wireless 9-1-1 calls are routed as Phase 0 to a ten-digit number in each of the
County agencies respectively.
Future Enhanced 9-1-1 System:
The planning and deployment of a fully Enhanced 9-1-1 system is currently in
progress – with an anticipated cutover in accordance with overall PSAP and
E9-1-1 system readiness (estimated Q4’2009 ) All 9-1-1 calls and seven
digit emergency calls in McIntosh and Long County will be routed to and
dispatched from the Wiregrass Regional 9-1-1 center.
The E9-1-1 system will include six Central Offices: Glennville, Ludowici,
Hinesville, Darien, Eulonia and Sapelo Island; two counties: Long and
McIntosh Counties; sixteen communities: Ashantilly, Carnigan, Cox, Crescent,
Darien (McIntosh County Seat), Eulonia, Meridian, Ridgeville, Sapelo Island,
Shellman Bluff, Townsend, Valona, Bayview, Donald, Elim, and Ludowici
(Long County Seat); and seventeen Public Safety Agencies. Each of the six
Central Offices will be directly trunked to the tandem office in Savannah and
from there to the PSAP in Darien. Calls for service will be handled by the call
center using direct dispatch to all agencies in the two-county area.
1.01 COMMUNICATIONS CENTER INFORMATION
The Wiregrass Regional 9-1-1 Center will have three 9-1-1 answering
positions in the communications area of the new facility.There is currently no
9-1-1 system equipment, Computer Aided Dispatch or GIS dispatch mapping
system in use in the existing McIntosh or Long County facilities.
Wiregrass 9-1-1 telecommunicators will provide dispatch services for the
McIntosh County Long County
Sheriff’s Office Sheriff’s Office
City of Darien Police City of Ludowici Police
McIntosh Co. EMS Long Co. Fire Department
McIntosh Co. EMA Long Co. EMA
Volunteer Fire Depts: Lilberty Co. EMS
Crescent, Cox ,Darien, Eulonia,
HarrisNeck, Meridian, Shellman,
Townsend, Notrthside and Jones
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 16
The current answering centers have access to GCIC/NCIC and Amber Alerts
using stand-alone computers. The centers provide tone, voice and text paging
utilizing PROPAGE alphanumeric digital paging.
Annually approximately 12,000 calls for emergency service are received
between the Long County and McIntosh County emergency call centers.
1.02 LEC 9-1-1 SYSTEM SERVICE PROVIDER
The local exchange carrier serving McIntosh County is the Darien Telephone
Company; the local exchange carriers serving Long County are Windstream
and Coastal Communications (CenturyTel). The 9-1-1 system Service
Provider for the County will be AT&T.
The 9-1-1 selective router is a Nortel DMS100 and is located in the City of
Savannah, Georgia. ALI Database management services will be provided by
Intrado, under contract with AT&T which will require connectivity to dual ALI
1.03 INTERFACE TO ADMINISTRATIVE TELEPHONE EQUIPMENT
The facility will be served by central office based digital Centrex administrative
phone system provided by the Darien Telephone company. The vendor
should include the ability to interface the proposed 9-1-1 CPE with the planned
1.04 RADIO CONSOLE EQUIPMENT
New Radio Console equipment is being procured under a separate
procurement process – there will be three (radio) positions encompassing
approximately (15) radio channels.
1.05 RADIO 9-1-1-CAD-MAPPING CONSOLES
As part of the center remodeling, new communications center furniture
(consoles) are being procured under a separate procurement process. The
vendor will be responsible for ensuring that the equipment proposed will work
with and fit in these new consoles. The Vendor will be responsible for the
connection of the equipment proposed to the appropriate connection point(s)
of any central equipment it provides which will be installed in the equipment
room located adjacent to the Communications Center as per Section 1.07.
1.06 EQUIPMENT ROOM
A new equipment room is being built as part of the Wiregrass 9-1-1 project.
The approximate size of this room will be 17’9” X 14’3”. . It is the intent of the
County to rack-mount all appropriate equipment in this new room. The Vendor
should list and provide drawings depicting the racks it would supply along with
the location within the racks of the proposed equipment it will provide as part
of this section. The Vendor will be responsible for placement of the proposed
equipment and racks within the equipment room. Connectivity from the
equipment room to the E9-1-1 communications center will be via overhead
cable trays and conduit – there will not be a raised computer floor in the
communications area. Additional page(s) may be included and must be
labeled 1.06 and included in the appropriate order.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 17
1.07 LOCATION OF EQUIPMENT
It is the desire of McIntosh County that only the equipment required for use by
the Telecommunicators will be located in the dispatch/call taking consoles in
the communications area. All infrastructure and common equipment will be
located in the equipment room. A building schematic will be provided to
vendors of record requesting this RFP as an addendum to this notice.
Vendors are required to provide the racks in which their equipment will be
mounted. The rack(s) must be secured to prevent them from falling or
toppling over in the event of a natural disaster or accident. The selected
vfendors will be responsible for touring the center, in accordance with the the
PSAP construction and readiness schedule. Subsequent to the contract being
awarded, the selected Vendor and McIntosh County will make a final decision
on the number and types of racks.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 18
SECTION 2.0 – GENERAL REQUIREMENTS
2.00 GENERAL DESCRIPTION OF PROJECT
McIntosh County Georgia is requesting Proposals from qualified Public Safety
Systems Providers for the purchase, installation, configuration, training, and
long-term maintenance of a turnkey Computer Based Enhanced Next
Generation, 9-1-1 Customer Premise Equipment (9-1-1 CPE) and Computer
Aided Dispatch with an integrated GIS/Dispatch Mapping 9-1-1 system from a
2.00.1 DEFININITION INTEGRATED GIS/MAP
For the purposes of this RFP an integrated GIS/Map is one that is an integral
part of the CAD system design such as; one option of a series of options
always available with the CAD system proposed by the CAD system vendor or
is one that is an integral part of and included as standard with all CAD
systems supplied from the CAD system vendor.
2.01 TURNKEY REQUIREMENT
The County requires that the system(s) be proposed as Turnkey system(s)
including, but not limited to, all software, hardware, interfaces, and file
builds/data entry, delivery, installation, implementation, and maintenance
support. These systems are to be supported by a Prime Contractor under a
single contract for the life of the contract and require that the Prime Contractor
be the single point of contact for McIntosh County.
2.02 McINTOSH COUNTY DAILY CONTACT INFORMATION
Mr. Smart will serve as the County primary point of contact for this RFP.
Mr. Luther Smart
McIntosh County Board of Commissioners
Post Office Box 584
310 North Way
Darien, GA. 31305
Mr. Ray Parker will serve as the secondary point of contact for this RFP.
Mr. Parker’s contact information is :
2.03 COUNTY’S OBLIGATIONS DEFINED
Neither the Request for Proposal nor the receipt of any Proposal constitutes
an offer or acceptance, and in no case will either commit McIntosh County to
award a contract or pay any costs incurred in preparation of a response, nor to
procure or contract any services or supplies whatsoever. McIntosh County
reserves the right to negotiate with all qualified sources, and to cancel this
Request for Proposal in part or in its entirety. McIntosh County further
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 19
reserves the right to amend or waive any or all requirements or specifications,
and accept or reject any or all responses.
2.04 PARTICIPATION INFORMATION
Any vendor wishing to participate in the McIntosh County Request for
Proposal process is required to obtain a copy of the RFP by contacting Mr.
Luther Smart, no later than June 30, 2009 by e-mail at:
[firstname.lastname@example.org], said e-mail should include the following
Name of firm making the request
Mailing address of firm
Name of contact person for that firm’s Proposal (one person per firm)
E-mail address, fax and voice telephone number for the contact person
A copy of the RFP will be sent to the requester by registered mail or by a
commercial delivery service
2.04.1 RFP REVIEW MEETING
An RFP review meeting (conference call) will be held on July 7th to review
content and questions associated with this RFP from Vendors of record.
Vendors requesting the RFP will be provided with the conference call
information prior to the meeting. Vendors are requested to submit questions
prior to the meeting to Mr. Luther Smart (email@example.com).
2.05 PROPOSAL RESPONSE INFORMATION
Three (3) printed copies and one electronic copy of all responses to this
request must be received in the office of Mr. Luther Smart no later than 5:00
PM Eastern Time on August 7,2009. All responses must be enclosed in an
opaque sealed envelope or package, marked plainly “Wiregrass Regional 9-
1-1 Center: Next Generation E9-1-1 CPE-CAD-Mapping System Proposal
”. If the Proposal is sent through the mail or other delivery system the sealed
envelope or package shall be enclosed in a separate envelope or package
with the notation “Proposal Enclosed” on the face of it. Late responses will
GeoComm has been contracted to provide equipment and systems
procurement services as part of the Wiregrass 9-1-1 project. One complete
hard copy and one electronic copy of the proposal response shall also be
provided to :
Mr. Ronald Bloom, ENP
Blue Island, IL. 60406-9998
2.05.1 PROPOSAL FORMAT
The proposal shall be delivered in the following format:
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 20
2.05.1.1 Cover letter
2.05.1.1.1 Section 1: Executive Summary
The vendor will provide an Executive Summary no longer than
two (2) pages in length.
2.05.1.1.2 Section 2: Vendor response to “Section 2: General Requirements”
Vendors shall respond to these sections using the vendor
supplied response matrix labeled Section 7 as referenced in
this RFP. The Vendor shall include a statement indicating that
it “Complies”, “Does Not Comply”, or “Complies with
Exception(s)”. If the Vendor indicates that it “Complies with
Exception(s)”, it must identify the exception.
The vendor must include explanations required by the RFP in
the Comments area of the matrix. If the response to
Comments exceeds the space provided in the matrix, attach
separate page(s) numbered in the same sequence as the
184.108.40.206 Section 3: Pricing
The vendor will provide pricing for the solution as outlined in
RFP Section 3: Pricing.
220.127.116.11 Section 4: Vendor response to “Section 4: General Proposal”
Vendors shall respond to these sections using the matrix
labeled Section 7 to be developed by the Vendor and included
with this RFP. The Vendor shall include a statement indicating
that it “Complies”, “Does Not Comply”, or “Complies with
Exception”. If the Vendor indicates that it “Complies with
Exception”, it must identify the exception. The vendor must
include explanations required by the RFP in the “Comments”
area of the matrix. If the response to Comments exceeds the
space provided in the matrix, attach separate page(s)
numbered in the same sequence as the matrix.
18.104.22.168 Section 5: Vendor response to “Section 5: 9-1-1 CPE” and
“Section 6 CAD / GIS MappingTechnical Matrix”.
Vendors shall be responsible for developing and
responding to these sections using the matrix labeled
Section 7. The Vendor shall include a statement indicating
that it “Complies”, “Does Not Comply”, or “Complies with
Exception”. If the Vendor indicates that it “Complies with
Exception”, it must identify the exception. The vendor must
include explanations required by the RFP in the “Comments”
area of the matrix. If the response to Comments exceeds the
space provided in the matrix, attach separate page(s)
numbered in the same sequence as the matrix.
22.214.171.124 Appendices Vendor shall attach the appendices in numerical order following
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 21
2.05.2 ELECTRONIC COPY REQUIRED
Vendor shall provide an exact and complete electronic copy of their Proposal
using Microsoft Word and/or Excel as appropriate. These copies will be
included using CDs or DVDs as may be appropriate.
2.05.3 DEADLINE FOR RESPONSE
All responses received by the deadline will be publicly opened and read aloud
by the McIntosh County Manager at a scheduled County Board meeting or
other meeting as determined by the County Late responses will be returned
unopened to Vendor.
2.05.4 VENDORS RESPOND TO EVERY ITEM
Each Vendor must furnish all information requested by and respond to every
item in this RFP in the same order and number sequence as used in the RFP.
Any Proposal that does not respond to every item in the proper order and
number sequence may, at the option of McIntosh County, be rejected and
receive no further consideration.
Vendors may supply options to the RFP, which should clearly be identified as
“Options”. ptions must comply with all other sections of the RFP. Options
must be equivalent to or exceed the minimum requirements of the RFP. It will
be Vendors responsibility to explain the equivalency and benefit(s) of any and
all options offered. It shall be the County’s option to accept or reject any and
all options offered. Vendors who include options to the original request must
do so on a separate page(s) clearly marked as Options. Each option should
contain the appropriate number/letter of the section of this RFP to which it
relates and be included in the proper order and sequence of the RFP.
Vendor shall clearly indicate and identify any and all exceptions to any and all
sections of the RFP. The exceptions must be included in the appropriate area
of the RFP to which they apply and must include the reason the exception is
2.06 APPLICABLE LAW
The law of the State of Georgia shall apply to the interpretation of this and
every other document and/or agreement related to the Request for Proposal
and any disputes arising there from. Moreover, all Vendors agree that any
dispute arising from said documents or agreements related to the Request for
Proposal shall be litigated, if necessary, in the Atlantic Judicial Circuit of
2.07 FACILITY UPGRADES/CHANGES
The Vendor shall be responsible for advising the County of any needed
changes to the PSAP facility and or equipment in order to accommodate the
systems proposed and allow them to safely operate in the manner intended.
The Vendor shall be responsible for making any changes not identified in the
response at the Vendors cost.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 22
2.08 PERMITS AND CODE REQUIREMENTS
Vendor shall be responsible for researching and obtaining any needed permits
and for ensuring that the systems installed meet all local, state, and national
2.09 PERMISSION TO PROCEED
Vendor(s) must obtain the County’s permission in writing before proceeding
with the project and/or work. Vendor will be responsible for any permits or
licenses for this project.
2.10 AMERICANS WITH DISABILITIES ACT REQUIREMENTS (ADA)
Systems proposed and installed must comply with any and all applicable ADA
regulations and requirements. Vendors shall note any such regulations and
requirements that impact their response to this RFP.
2.11 VENDOR TO ACT AS SINGLE POINT OF CONTACT
The Primary Contractor (Vendor) under a single contract shall act as the
single point of contact for all warranty and service related issues. Should the
Vendor partner with other firms, vendors, or companies to deliver the systems
requested, the Primary Contractor shall maintain responsibility for all systems
for the life of the contract. McIntosh County shall not be required to coordinate
or work with the partners independently. The chosen Primary Contractor shall
provide and maintain for the life of the contract a toll-free number to be used
by the County for contact purposes.
2.12 VENDOR TO VERIFY COMPLETENESS
Notwithstanding the details presented in these specifications, it is the
responsibility of the Vendor to verify the completeness of the materials and the
suitability of the software and equipment to meet the intent of these
specifications. Any additional equipment or service(s) required after execution
of a contract, even if not specifically mentioned herein, shall be provided by
the Vendor without claim for additional payment; it being understood that
complete and operating systems are required. The successful Vendor will be
obligated to provide a system that meets all guarantees in their submitted
Response for the price contained therein.
2.13 PSAP SITE VISIT
Vendors are encouraged to schedule a site visit to the regional Wiregrass
9-1-1 center which is currently under construction with an expected
“installation ready” timeframe of October, 2009. The selected vendor will be
required to conduct a site visit upon PSAP readiness to assess or modify
connectivity requirements provided as part of their proposal. The site visit will
be scheduled in accordance with the PSAP construction schedule..
2.13.1 OMISSIONS/ERRORS VENDOR’S RESPONSIBILITY
In as much as a mandatory site visit is being held any omissions or errors in
the Vendors Response that could have been determined, in the opinion of
McIntosh County, by the responding Vendor will be the responsibility of said
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 23
2.14 EVIDENCE VENDOR HAS INVESTIGATED
Submission of a proposal shall be conclusive evidence that the Vendor has
investigated and is satisfied as to the specifications of this RFP and the
conditions to be encountered in performing the work. Any additional materials
and/or labor that the Vendor deems necessary to ensure a satisfactory
installation for the purpose intended shall be included in the proposal
2.15 SUBMISSION OF QUESTIONS OR CHANGES
All questions or change requirements identified as a result of the site visit shall
be directed to:
Mr. Luther Smart
McIntosh County Manager
2.16 PROPOSALS BINDING 120 DAYS
All formal proposals submitted shall be binding for one hundred and twenty
(120) calendar days following the RFP response date.
2.17 SUCCESSFUL VENDOR SELECTION
Responses will be evaluated by the County for conformance to the
specification requirements. The Vendor warrants that all system furnished
here under is new, current manufacture, and includes the latest hardware and
software designs being delivered by each manufacturer. Only those systems
proposed, which are currently operating in a live PSAP environment, from
Vendors providing a demonstrated capability and experience in the design and
implementation of similar systems will be considered.
2.17.1 ORAL PRESENTATION MAY BE REQUIRED
Responders may be requested to make an oral presentation / product
demonstration. Decisions as to those Vendors chosen to make presentations
will be based on the information provided in their response and other criteria,
which McIntosh County may apply. Suitable time will be scheduled for each
2.17.2 COUNTY’S FINAL DECISION
The County’s final decision will be based upon an analysis of the offering, not
just lowest price as indicated. Vendors submitting a response to this RFP
acknowledge and agree to the finality of the County’s decision.
2.18 METHOD OF PAYMENT
The County will provide payment for the accepted Response as follows:
PHASED PURCHASE PAYMENTS
20% upon contract signing
20% upon successful installation
30% upon testing and conditional acceptance
30% upon final system acceptance
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 24
2.18.1 INVOICE SUBMISSION
Mr. Luther Smart
McIntosh County Manager
P.O. Box 584
310 North Way
Darien, Ga. 31305-0584
2.18.2 INVOICES EASY TO READ WITH JUSTIFICATION FOR PAYMENT
Invoices shall include easily understood detail, sufficient to justify the request
for payment to such an extent that the County can verify the work has been
done or the equipment/software provided.
2.19 SECURITY OF SYSTEM(S) DURING STORAGE
McIntosh County will accept title (ownership) of the system(s) purchased upon
successful implementation and acceptance testing. The Vendor shall retain
ownership of and liability for the systems until McIntosh County accepts
The Vendor warrants that the systems equipment, software, and services
delivered under this contract conform to the RFP and contract requirements
and are new, free of any defect of equipment, material, or workmanship. In
the event defects become evident within the warranty period, the Vendor shall
furnish replacement parts/software, materials, procedures, and labor as
necessary, at no cost to McIntosh County. The Vendor shall be liable to
McIntosh County for supplying information, materials/software, for mandatory
revisions/upgrades implemented by the manufacturer at no cost to the
purchaser for the duration of the warranty period.
2.20.1 WARRANTIES IN WRITING
The Vendor shall provide all warranties in writing to the purchaser.
2.20.2 DURATION OF WARRANTY
The duration of the warranty period shall be stated by the Vendor in their
response and shall be at no less than one (1) year. The warranty period
shall commence on the date of final system acceptance, not on the date of
equipment/software delivery or completion of installation.
126.96.36.199 OPTIONAL TWO (2) YEAR WARRANTY
The Vendor should provide an optional two year warranty for the systems
2.20.3 GREATEST PROTECTION TO PURCHASER APPLIES
If there is a conflict between a clause in this warranty and a clause in the
Vendors warranty, the clause that extends the greatest protection to the
purchaser under the circumstances in question shall control.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 25
2.20.4 VENDOR TO REMEDY
Under this warranty the Vendor shall remedy at its own expense any failure to
conform to the general contract terms, specifications, or any other document
included by reference into this contract. Vendor also agrees to remedy, at its
own expense, any defect in materials or workmanship.
2.20.5 PURCHASER HAS RIGHT TO REMEDY AT VENDOR’S EXPENSE
Should the Vendor fail to remedy any failure, defect, or damage within a
reasonable time after receipt of notice; thereof, the purchaser shall have the
right to replace, repair, or otherwise remedy such failure, defect, or damage at
the Vendor’s expense. This failure is also a breach of contract. Thus, the
purchaser's rights are in addition to and not as an alternative to the
purchaser's rights under breach of contract.
2.21 USE OF SUB-CONTRACTORS
The Prime Contractor shall be responsible to McIntosh County and be the
single point of contact for any and all sub-contractors used on the project.
Sub-contractors shall be subject to the requirements of this RFP and held to
the same standard as the Prime Contractor.
2.22 FINAL SYSTEM ACCEPTANCE
A system(s) final acceptance test monitored and supervised by McIntosh
County and/or its agent(s) to ensure that each system and its associated
functions perform as specified shall occur after all of the system components
have been completely installed, training has occurred, and the systems have
been conditionally accepted and run forty-five (45) days without any
2.22.1 MEASURABLE TESTING
Vendor shall provide an Acceptance Test Plan (ATP) for each component and
subsequent sub-component for each functional and technical aspect of the
functions and specifications for the system(s) in which the response is being
offered with McIntosh County reserving the right to include additional
2.22.2 FAILURE TO PASS ACCEPTANCE TEST
If any component of the Acceptance Test Plan (ATP) is not met, McIntosh
County will provide the Prime Contractor a written description of the way(s) in
which the system(s) performance was deemed unsatisfactory. Prime
Contractor is to resolve the problem(s) within five (5) business days.
2.22.3 ON-SITE SUPPORT DURING INSTALLATION AND TESTING
The Vendor is required to provide on-site support during the installation and
the testing phases of implementation.
2.22.4 RIGHT TO CONTINUE TO USE
If it is discovered that the system or any part thereof requires correction,
McIntosh County must, nevertheless, have the absolute right to continue the
use of the system until such time as it is convenient for McIntosh County to
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 26
accommodate the vendor’s implementation of system corrections.
2.22.5 VENDORS RESPONSIBILITY TO CORRECT
If the system(s) do not function because of a problem with the system(s)
supplied, it is the Vendors responsibility to define/document the problem and
furnish the corrective action to fix the problem.
2.22.6 ACCEPTANCE SHALL NOT LIMIT PURCHASERS RIGHTS
The "acceptance" of the systems subsystems or individual equipment by the
purchaser shall not limit the purchaser's rights with respect to material defects,
workmanship, or fraud.
The Vendor shall identify the location of an established service facility
equipped with the capability and spare parts necessary to provide service on
the systems proposed. The Vendor’s staff shall include qualified technical
personnel, trained by the manufacturer for the system proposed.
2.23.1 SERVICE OPTIONS
The Vendor must be able to supply remote and on-site service. As part of the
response the Vendor must describe the services that can be supplied remotely
188.8.131.52 24X7 HELP DESK
McIntosh County desires 24x7 availability of Help Desk services. The Vendor
must describe the Help Desk services available by telephone to hardware and
software support technicians and system Users.
184.108.40.206 FACILITIES NEEDED IN McIntosh COUNTY
Vendor must describe the facilities needed at McIntosh County to allow
remote access and service.
220.127.116.11 CHANGE FROM REMOTE TO ON-SITE SUPPORT
Vendor shall describe the procedure for and point at which service changes
from remote to on-site support.
18.104.22.168 VENDOR RESPONSIBILITY FOR TURNKEY SERVICE
Vendor shall be responsible for loading all software fixes, patches, and
updates provided for the systems purchased as a result of this RFP.
2.23.2 PROBLEM ESCALATION
The Vendor must describe, in detail, the proposed plan for problem escalation.
Some of those considerations, but not all, that should be included in the plan
are; how long after initial notification before the problem escalates to larger
support resource commitments, and then for function limiting problems, to the
incurring of liquidated damages?
2.23.3 ABILITY OF VENDOR TO SUPPORT
The Vendor must describe the impact anticipated on operational and technical
support employees during routine preventive, corrective maintenance, and
emergency maintenance procedures. It is recognized that the Vendor cannot
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 27
anticipate every situation; however, a reasonable discussion on routine repair
procedures is required.
2.23.4 SERVICE NOTIFICATION INFORMATION
The Vendor shall provide 24 hours by 7 days a week by 365 days a year toll-
free number for reporting troubles.
2.23.5 SERVICE RESPONSE TIMES
Response times are defined as the interval from call for service until the time
the system is being accessed remotely or until arrival at the Wiregrass
Regional 9-1-1 PSAP of a fully trained, equipped, and qualified service
technician capable of diagnostic analysis and equipped to repair system
failures and to correct the problem. The County will require the following
service response times.
22.214.171.124 MAJOR FAILURE TIME- REMOTE
Within 2 hours.
126.96.36.199 MAJOR FAILURE TIME – ON-SITE
Within 4 hours.
188.8.131.52 MINOR FAILURE TIME - REMOTE
Within 4 hours.
184.108.40.206 MINOR FAILURE TIME – ON-SITE
Within 4 hours, Monday-Friday, or by noon the following workday if reported
on Friday after normal working hours or on the weekend.
2.23.6 VENDOR TO DEFINE MAJOR FAILURES
The Vendor shall provide a list or definition of those failures that will be
considered as major failures; however, any failure that results in the inability of
the system to be used for call entry and call dispatch services shall be
classified as Major.
220.127.116.11 MINOR FAILURE DEFINITION
All others not identified as Major.
2.23.7 PSAP MONITORING/SERVICE EQUIPMENT
The Vendor is responsible for identifying what equipment and connectivity
McIntosh County must provide to allow remote service.
2.23.8 PARTS AVAILABILITY
The Vendor shall certify that it maintains complete set of parts and all software
necessary to support McIntosh County. The Vendor must identify where those
spare parts and software will be located, and a maximum time that will be
required to get the required parts and/or software to the County PSAP. A
complete set of parts for all systems must be kept available for McIntosh
County and must be kept in the United States.
2.23.9 ONGOING PRODUCT SUPPORT
The Vendor shall guarantee to support the systems provided, replace such
parts and or software, and provide service as may be required for a period
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 28
consistent with the life of the equipment, life of the service contract, or for six
(6) years, whichever is longer.
2.23.10 OPTIONAL LONG-TERM SERVICE AND WARRANTY
The Vendor shall make available, after the first year’s warranty period, the
option of an annual contract for service of the systems proposed. This option
is to be available each year for a minimum of five (5) years from date following
the one year warranty. Service will include all system materials, equipment,
parts, labor, and any necessary software. Cost of maintenance for the
systems proposed must be stipulated as part of the response.
2.23.11 OPTIONAL LONG-TERM TIME AND MATERIALS SERVICE PROPOSAL
Vendors are also required to submit an optional service contract that would
provide maintenance for the systems proposed on a time and material basis.
Quoted hourly rates are to include:
18.104.22.168 BASE RATE
Base Rate: 8:00 AM to 5:00 PM - Monday to Friday.
22.214.171.124 OFF HOURS RATE
Off Hours Rate: 5:00 PM to 8:00 AM - Monday to Friday.
126.96.36.199 WEEKEND RATE
Weekend Rate: 5:00 PM Friday to 8:00 AM Monday.
188.8.131.52 HOLIDAY RATE
Holiday Rate: 12: midnight Holiday eve to 12: midnight of Holiday.
2.24 SOFTWARE AND EQUIPMENT
Discussion of software and equipment must be confined to the configuration
and level of equipment recommended in the Proposal.
2.24.1 LATEST VERSION OF SOFTWARE REQUIRED
McIntosh County must have the latest release(s) of supported production
version software for the system(s) proposed. The latest production version of
software releases for the product lines selected must be proposed. If between
the time proposed and the time of final acceptance new releases of software
are marketed and available they must be provided to McIntosh County without
additional charge. Vendors must identify the versions of the software being
supplied as part of its response to the RFP.
2.24.2 SOURCE CODE
The Vendor will enter into a source and configuration code escrow agreement,
with a County approved escrow agent. The proposed escrow agreement
shall be submitted with the Vendor’s proposal for review by the County . The
escrow agreement requires the Vendor to put in escrow any and all system(s)
software source(s) and configuration code(s). The source code shall be
released to the County if one of the following events has occurred: the Vendor
or its Subcontractor(s) has made an assignment for the benefit of the
creditors; the Vendor or its Subcontractor(s) institutes or becomes subject to
liquidation or bankruptcy proceeding of any kind; a receiver or similar officer
has been appointed to take charge of all or part of the Vendor’s or
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 29
Subcontractor’s(s’) assets; or the Vendor or its Subcontractor(s) terminates its
Maintenance or Operations Support Services for the County for the software
or has ceased supporting and maintaining the Software for the State, whether
due to its ceasing to conduct business generally or otherwise. In the event of
liquidation or bankruptcy, the Vendor or its Subcontractor(s) has the
opportunity to have the liquidation or bankruptcy dismissed within 30 days.
2.24.3 SOFTWARE VERSION UPDATE COORDINATION
Vendors shall be responsible for ensuring for the life of the contract that
software version changes to one component of the system(s) proposed have
no negative impact on the other components of the system(s) proposed.
McIntosh County shall not be required to coordinate these updates or changes
between the manufacturers or suppliers of the individual components.
The Vendor must comply with hardware, software, and intellectual property
rights licensing requirements for their and McIntosh County’s use during
installation and McIntosh County’s ongoing use after installation.
2.25 COMPANY INFORMATION
The Vendor must provide the following company information as part of its
response to the RFP:
2.25.1 COMPANY CONTACT
Name of Company, Company Home Office Address, Company Home Office
Phone Number, and Chief Operating Officer.
2.25.2 RFP CONTACT
Name, Position, Office Address, and Phone Number of person submitting the
2.25.3 NEGOTIATION AUTHORITY
Name, Position, Office Address, and Phone Number of individual(s) with the
authority to negotiate and contractually bind the Vendor, and who may be
contacted during the Response evaluation.
2.25.4 OUTSIDE PARTNERS
Name, Address, and Phone Number of any outside partners, subcontractors,
or joint venture firms used on similar work.
2.25.5 NUMBER OF EMPLOYEES
Number of employees by job title who would be involved in this project,
including ongoing maintenance services.
2.25.6 EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The Vendor must agree in its response to the RFP that it will abide by all
applicable state and local statutes referencing Equal Employment Opportunity
requirements. In the solicitation and awarding of contracts, no covered
institution shall discriminate against a Vendor because of race, religion, color,
sex, national origin, age, disability, or any other basis prohibited by state or
federal law. The procurement policies of a covered institution shall provide
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 30
that, whenever solicitations are made seeking competitive procurement of
goods or services, it shall be a priority of the institution to provide for fair and
reasonable consideration of small, women and minority-owned businesses,
and to promote and encourage a diversity of suppliers.
184.108.40.206 STATEMENT TO BE SUPPLIED
Vendor shall include a copy of its Equal Employment Opportunity plan as part
of the response.
2.25.7 LENGTH OF TIME IN BUSINESS
Vendor must indicate the length of time the company has been in the business
of supplying, installing, and servicing the equipment being proposed under its
current name. If the company was purchased or merged within the last four
years and the name changed, the original name should be noted. If the
company is in the process of being purchased, the Vendor shall advise so.
Vendor must provide a list of all clients for whom it has provided 9-1-1 CPE
CAD / Dispatch Mapping system of the same type configuration or
components as is being proposed as a result of this RFP. The list should
indicate those clients for whom the systems/equipment has been installed, is
operational, the size of the installation, and a contact person at the client’s
location along with a phone number and e-mail.
Vendor must list any complaints that have been filed with the company or the
Better Business Bureau by previous or current clients pertaining to the sale,
lease installation, operation, or service of the systems/equipment being
2.25.10 OTHER INFORMATION
Any other information that demonstrates the proposing company’s stability,
ability to supply the requested system, and the ability to quickly and
professionally respond to service problems and outages.
2.26 INSURANCE REQUIREMENTS
The Vendor agrees to provide the County with a Certificate of Insurance in
compliance with the following criteria:
All certificates should be issued on a standard Accord Form naming “McIntosh
County” as an additional insured.
2.26.2 PUBLIC LIABILITY
Limits for Public Liability should be no less than $1,000,000 bodily injury each
occurrence and $500,000 property damage each occurrence and $1,000,000
in the aggregate. An acceptable alternative would be $1,000,000 combined
single limit for bodily injury and property damages. Coverage should be on a
comprehensive form providing coverage for: premises/operations,
underground explosion and collapse, products/completed operations,
contractual liability, independent contractors, broad form property damage,
and personal injury.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 31
2.26.3 PROFESSIONAL LIABILITY
Professional Liability Insurance should also be shown on your Certificate of
2.26.4 AUTOMOBILE LIABILITY
Automobile Liability Coverage should be afforded on all owned,
non-owned, and hired vehicles whether private passenger or other than
private passenger. Limits should be no less than $500,000 bodily injury per
person, $1,000,000 per accident, and $500,000 property damage each
accident. An acceptable alternative would be $1,000,000 combined single
limit for bodily injury and property damage.
2.26.5 WORKERS COMP
Worker’s Compensation Coverage should be afforded for all operations of the
insured as statutorily required by the State of Georgia. Coverage for
Employer’s Liability should be no less than $500,000 for each accident;
employee and policy limit.
2.26.6 ADVANCE NOTICE OF CHANGE
McIntosh County must receive a minimum of thirty (30) days advance written
notice of any material change or cancellation of any policy listed on the
Vendor must provide the County a copy of the Certificate of Insurance in place
between the contractor and their subcontractor or subcontractors. Copy must
be on file with the County before performance under the contract can begin.
2.27 PERFORMANCE BOND
Selected Vendor shall provide a performance bond in an amount sufficient to
cover 100% of the contract cost.
2.28 PROPRIETARY INFORMATION
Trade secrets or proprietary information submitted by a Vendor in connection
with this procurement transaction shall not be subject to public disclosure
under the applicable Georgia Public Procurement statutes however, the
Vendor must invoke these protections prior to or upon submission of
the data or the materials, and must identify the data or other materials to
be protected and state the reason why protection is necessary. Vendor
shall submit, in a separate section of the proposal, any information considered
by the Vendor to be trade secrets or proprietary information, shall clearly
identify the information as trade secrets or proprietary information, and shall
state the reason why protection is necessary. Vendor may not declare the
entire proposal proprietary nor may they declare pricing to be proprietary.
Reference may be made within the body of the proposal to proprietary
information; however, all information contained within the body of the proposal
not in the separate section labeled proprietary shall be public information.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 32
McIntosh County may make such reasonable investigations as deemed proper
and necessary to determine the ability of solicited and unsolicited Vendors to
perform the work. Vendors shall furnish McIntosh County with all such
information and data for this purpose as may be requested.
2.29.1 INSPECTION OF VENDOR FACILITIES
McIntosh County reserves the right to inspect Vendors’ physical operation(s)
prior to award to satisfy questions regarding Vendors’ capabilities. McIntosh
County further reserves the right to reject any Proposal if the evidence
submitted by or investigations of such Vendor fails to satisfy the County that
such Vendor is properly qualified to carry out the obligations of the contract
and to complete the work contemplated herein.
2.30 VENDOR TO INCLUDE CONTRACT
Vendors must include a copy of the contract to intend to use if they are the
successful Vendor for the McIntosh County system(s).
2.31 PRELIMINARY WORK PLAN
The Vendor must provide a preliminary high level work plan and project
milestones in Gantt chart (or similar) format to demonstrate the period of time
required from finalizing contract negotiations to completing the installation and
final acceptance testing of all systems proposed with the Proposal submission.
Upon award of contract, a Project Manager will be assigned by the Vendor.
During the course of the project, periodic status meetings and/or calls will be
held in accordance with a schedule agreed upon by the Prime Contractor and
2.31.1 FINAL WORK PLAN
The selected Vendor will be required to submit a final work plan for McIntosh
County’s approval prior to beginning installation work.
2.32 CONTRACT CHANGE ORDERS - COUNTY
McIntosh County may, acting through the Project Director or his/her designee,
make changes in the scope of this Contract by written Change Order.
Selected vendor shall, within ten (10) working days from the date of receipt of
the Change Order, notify the County whether any such change causes an
increase or decrease in the cost or time required for performance of any
portion of this Contract. The County may then withdraw the Change Order,
authorize work under the Change Order, or promptly negotiate a Contract
amendment. Any claims by the Vendor for an increase under this section
must be asserted within ten (10) working days from date of receipt by Vendor
of the Change Order or such claim is waived.
2.32.1 CONTRACT CHANGE ORDERS - VENDOR
The Vendor may submit proposed changes within the scope of this Contract
by written Change Order. Such Change Order shall state whether it causes
an increase or decrease in cost or time required for performance of any
portion of the Contract. The County shall, within ten (10) working days from
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 33
the date of receipt of the Change Order, notify the Vendor to withdraw the
Change Order, authorize work under the Change Order, or promptly negotiate
a Contract amendment pursuant to the procedure for amendment set forth
2.32.2 COUNTY APPROVAL REQUIRED
Any Change Order which necessitates expenditures by the County in excess
of the total fixed price ceiling of the Contract requires prior approval and
execution of a Contract amendment.
2.33 MANUALS/SPECIFICATIONS - GENERAL
Vendor(s) must provide brochures and detailed specifications for all systems
(hardware and software) proposed.
Three complete and accurate hardcopy sets and one soft copy of “as built
drawings” for each of the systems installed including wiring diagrams detailing
the interconnection of the various equipment and schematic drawings of all
electronic circuitry shall be furnished. All interconnecting wires shall be coded
and referenced as installed. Final payments may be withheld until any
incomplete or inaccurate manuals or drawings have been corrected. A soft
copy must be made available in addition to the three hard copies.
2.33.2 OPERATIONAL MANUALS
The three complete hard copy system operational manuals and a soft copy
must be furnished prior to training.
2.33.3 PARTS LIST
Complete parts lists for all equipment in the systems must be provided. A soft
copy of this list must be supplied as well. Only parts included in the system
Proposed and accepted will appear on this list.
2.33.4 ADDITIONAL DOCUMENTATION AS REQUESTED
Additional documentation as may be requested by the County applicable to
the systems proposed.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 34
SECTION 3,0 – PRICING
The Vendor shall provide pricing for all hardware, system engineering, project
management, software, training, material, maintenance, and labor necessary to
install and maintain the operation of the proposed systems as specified in this
Request for Proposal. This cost shall also include cost of delivery to the
location where the system will be installed and used.
3.00.1 PRICE FOR EACH SYSTEM
Price each piece of hardware and software package for each of the systems in
an itemized and detailed format.
“Delete” Option: the pricing shall include a Computer Aided Dispatch (CAD)
“delete option” in the event the County chooses to defer purchase of the CAD
portion associated with the proposed CAD/GIS mapping system; and an
“ADD” Option: the pricing shall include an “add option” for a standalone 9-1-
1 GIS/Dispatch Mapping option in the event the County chooses not to
purchase the full CAD/GIS Mapping portion of the system but instead to
replace it with the standalone 9-1-1 GIS/Mapping option referenced herein. All
mapping functionality must remain the same except that directly associated
with the CAD system.
Pricing for full maintenance of all systems, by year, for the length of the
maintenance contract period as described in this Request for Proposal. This
response should define exactly what is covered by maintenance as well as
what items, such as upgrades, are not covered.
Pricing must include the provision of individual full interfaces. At a minimum
these will include interfaces between all systems proposed by the Vendor as
well as the State of Georgia Crime Information Center (GCIC) and National
Crime Information Center (NCIC) systems. Bidders must identify any special
software that the County would be required to purchase in order for the
County’s systems to work properly with the Bidders equipment/systems other
than the interface. Bidders must identify any special programming required to
enable the County’s systems being supplied as part of the Bid.
Pricing for any message switch(s)/server(s) needed to access remote
databases as outlined above.
Training costs for training as required by this Request for Proposal.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 35
3.00.7 OTHER COSTS
The proposal shall include any additional costs such as travel, shipping, or
other items related to the procurement, installation and maintenance of the
3.00.8 SOFTWARE UPGRADES
Price for any optional software upgrades not included as part of the
maintenance contract such as, but not limited to, future new versions of the
Price for any options proposed by the Vendor.
Prices shall be subtotaled by system, by position.
Total price for all systems.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 36
SECTION 4.0 – GENERAL SYSTEM(S) REQUIREMENTS
The specifications listed herein are not to be considered as the all-inclusive
list. They were compiled based on current systems in operation today in
several parts of the country as well future system requirements established as
part of the NENA Next Generation system development and other industry
initiatives. It is the desire of McIntosh County to have the most technologically
current systems available today while looking to the future and the Next
Generation of systems as is being defined by the National Emergency Number
Association and others within the Public Safety industry.
Vendors are encouraged to propose systems that will achieve the goal of this
RFP provided as they can demonstrate that their proposed systems meet or
exceed the specifications of this RFP listed herein. Vendors are encouraged
to include information related any migration plans that they can document to
move the platforms proposed as a response to this RFP to the Next
Generation systems for which some industry standards have been developed
4.01 REDUNDANCY OF APPLICATIONS AND EQUIPMENT
The systems proposed must consist of Computer Based, Next Generation
Capable 9-1-1 Call Processing Customer Premise Equipment, and Computer
Aided Dispatch with integrated GIS/ Dispatch Mapping applications providing
redundancy of both applications and equipment
4.02 NEXT GENERATION CAPABILITY
Included in this document is a high-level diagram of the Next Generation
network(s) that will be used by IP PSAPs to access and process information
from their immediate area, the state, the region and the country. Vendors
should review this information and identify if the system(s) being proposed will
function on IP networks with firewalls such as those depicted. If the system(s)
proposed will not currently function on such networks and behind the firewalls
the Vendor should identify if a migration plan exists to move the specific
system(s) being proposed to this future technology level or if this change will
require the upgrade or replacement of the systems being proposed with new
system(s) identifying the anticipated timeframes for upgrade or replacement.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 37
4.03 US Department of Transportation NG9-1-1 Initiatives
The document entitled Next Generation 9-1-1 System Preliminary Concept of
Operations includes the following as goals for the DOT NG9-1-1 initiative
conducted in 2008. . Please identify how the system(s) proposed will either
comply with these objectives or if they do not comply, discuss the migration plan
that will be used to move them to compliance.
Enable E9-1-1 calls from any networked communication device.
Enable geographic-independent call access, transfer, and backup among
PSAPs and between PSAPs and other authorized emergency
Encourage an open architecture, interoperable internet work of all
Note: With regard to sections 4.03 and 4.04 Vendors should assume that the
necessary networks and databases are in place to allow NG to function.
Additional information regarding NENA Next Generation 9-1-1 initiatives and
US Department of Transportation NG9-1-1 initiative(s) may be found at
www.nena.org and www.its.dot.gov/ng911/index.htm
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 38
4.04 NENA IP PSAP STANDARDS
Vendors must advise how the system(s) being proposed comply with the NENA
IP Capable PSAP 9-1-1 Features and Capabilities Standard
58-001 and Technical Standard 08-501, NENA Interface between the
E9-1-1 Service Provider Network and IP PSAP, Issue 1 and other applicable IP
/ Next Generation standards, including i3, and accompanying standards as
they are developed.
4.05 INTERNET ACCESS AND UTILIZATION
The Vendor shall describe the capability of the systems proposed to access
and utilize resources on the Internet.
The Vendor shall identify the compatibility of the systems proposed with the
use of XML language.
4.07 E-MAIL CAPABILITIES
The Vendors should provide details concerning the e-mail capabilities of
system Users and units including mobile computers and handheld devices
such as PDAs. Included in this discussion is the ability of the systems
proposed to operate behind a firewall(s).
4.08 WINDOWS OPERATING SYSTEMS
The systems proposed must use Windows operating systems for servers,
switches, and workstations. The Vendor must provide the specifications of the
Windows software that will be used in the systems supplied in reference to this
RFP, including the version number.
4.08.1 SOFTWARE MENU-DRIVEN
The Vendor must describe and discuss if the software supplied as part of the
Proposal, whether integrated or interfaced, is menu-driven. This menu-driven
capability must result in no duplicate data entry, no required transfer of data
from one module to another, and the ability to analyze data from all sections of
the system(s), regardless of where the data originates, assuming that
necessary authority is available to the User.
All applicable software modules shall reflect the multi-jurisdictional, multi-
discipline nature of the systems proposed. This shall be based upon the log-
on, security, and assignment levels of individuals.
4.08.3 IDENTIFICATION OF CONTROLLED FIELDS
Vendor must explain how the system(s) software validates the data entry for
controlled fields. Vendor must list the controlled fields for each of the software
4.08.3.1 VALIDATION OF CONTROLLED FIELDS
Vendor must explain if the controlled fields are edited and verified as entry is
made and if notification of errors occurs at this same level. If not, Vendor
should advise at what point these functions occur in the systems being
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 39
4.08.4 USER DEFINABLE SCREENS AND ENTRY FIELDS
Vendors shall indicate how and which User screens and entry fields can be
customized to meet the various agencies needs by an authorized person
without the use of a programmer. This information must be categorized by
system for each system proposed.
4.08.5 FILE BUILDING
Vendors must include a specific information list as to the number and types of
files that must be built (data entered) by the User agency in order for the
systems to be used to their full potential. Vendor must explain how and what
files must be built by the User.
The Vendor shall indicate if the files are built as tabular files or built as part of
the map/GIS database. Vendor must also indicate in which case(s) multiple
files being built by the User are built as part of a single action. Vendors should
include information and/or examples of the data entry formats and must
indicate if the information can be imported from other programs such as Excel,
Access or other sources/applications. This list, which may include pre-pared
materials, must be categorized by system for each system proposed and is to
be included as Appendix A1.
4.08.6 FILE SECURITY
Vendors must identify the level of security required to access the files that the
User must build in order for the system to operate. This information must be
categorized by system for each system proposed.
4.08.7 CODE/CLEAR TEXT TRANSLATION/DISPLAY
Vendors shall indicate if the systems proposed either translate codes entered
by system Users to the clear text meaning and/or display both the code and
the meaning on the screen and on printed reports or if both the codes and
clear text can be displayed on the screens used for entry.
4.08.8 RELATIONAL DATABASES
Relational Databases are required for the systems proposed. Vendors should
list the databases used for all of the systems on a system-by-system basis.
The version of software must be included.
408.9 SOFTWARE CERTIFICATIONS
Vendors must state any Microsoft certification programs of which they are
participants of, such as, Microsoft Solution Partner or Microsoft Certified
4.09 SYSTEM(S) BASED HELP CAPABILITIES
Online help/assistance should be available for all User defined codes and
menus. It should be accessible in any mode or operational situation and
throughout the system to assist the system Users in determining appropriate
class, disposition, and other codes. The Vendor must identify the systems-
based help function capabilities of the systems proposed.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 40
4.09.1 WEB-BASED HELP CAPABILITIES
The Vendor must identify the web-based help function capabilities of the
systems proposed. For example, does the system offer Q&A (Questions and
Answers)? Vendors should provide a detailed description of their web-based
4.10 NETWORK CONNECTIVITY
Vendors are responsible for supplying the necessary connectivity (network) to
allow the backroom/central equipment and applications to function properly
from the adjacent equipment room of the new facility. This connectivity design
must include the ability to accept calls from today’s 9-1-1 infrastructure and
from tomorrows Next Generation 9-1-1 infrastructure.
The Vendor must list and supply a drawing of all of the connectivity that will be
employed to connect the servers/switches, located in the equipment room to
the PSAP User equipment in the dispatch call taking area. All connectors,
blocks, and network needs must be supplied in a turnkey manner.
4.10.1 NETWORK STANDARDS
Vendor must identify all of the appropriate standards that apply to the
connectivity proposed to include review of and compliance with the NENA
“Recommended Generic Standards for E9-1-1 PSAP Intelligent Workstation
Equipment” ( NENA 04-004) and the Physical and Electrical Environment
Requirements as referenced in the “Generic Standards for E9-1-1 PSAP
Equipment” (NENA 04-001, Issue 2).
4.10.2 FUNCTIONAL DESCRIPTION OF NETWORK CONNECTIONS
A fully detailed functional description for the network connections must be
included, as example - Fiber, CAT5 or CAT 6E Ethernet cable using TCP/IP
protocol or other medium.
4.11 MODULAR DESIGN AND EXPANSION
All systems must be based upon a modular design that offers McIntosh
County superior price/performance and the flexibility to expand in size and
functionality as anticipated growth occurs. Additional equipment cards or
shelves must be able to be added to increase capability.
4.11.1 DESCRIBE EXPANSION CAPABILITIES
Vendors must describe how each portion of the system can be expanded, the
increment of expansion, and the maximum limit of expansion for each system
4.12 SYSTEM CAPACITY AND SPECIFICATIONS
The systems should be installed with adequate processor, memory, and
storage and hardware capacity for growth. Vendors shall list the specifications
for all processors, memory, storage, and hardware included in the equipment
proposed. Vendors shall indicate the maximum work thresholds and hardware
capacity of the equipment proposed as it relates to McIntosh County.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 41
4.13 SYSTEM TIMES
Times for the 9-1-1 CPE, CAD / Mapping systems must be uniform and
provide a means to synchronize every workstation and server. The solution
must comply with appropriate NENA standards and publications, including the
most recent version of the NENA 04-002 PSAP Master Clock Standard.
4.14 WIRELESS E9-1-1 PHASE I AND PHASE II
The systems proposed must be compliant with wireless Phase I and Phase II
technology as outlined in FCC Report and Order 94-102, subsequent
Memorandums and Orders, ESIF standards, and the aforementioned NENA
Vendors must certify that the equipment submitted in response to this RFP
complies with NENA Technical Standard 05-001
December 2003 with regard to being able to accept and process wireless 9-1-
1 calls, including map activity as outlined in this Standard.
4.15 RECORDER/LOGGER INTERFACE
A 32-channel voice ANI/ALI logger equipment will be procured under a
separate RFP. Vendor equipment must be compatible with industry standard
Recorder / Logger equipment interfaces with any limitations identified by the
Vendors are required to list in detail the hardware, including component level
information, McIntosh County will be purchasing based on the system(s)
proposed. The list should be detailed by system. The brand, model,
specifications, performance ratings, environmental requirements, and
quantities must be included in the list.
4.16.1 HARDWARE STANDARDS
All hardware proposed must comply where applicable with industry standards
such as UL approval, ISO, OSI, IEEE, ANSI, EIA, TIA, (including
ANSI/EIA/TIA-568 Commercial Building Telecommunications Wiring
Standards) and other applicable industry standards.
4.16.2 OPEN SYSTEMS
McIntosh County prefers systems that include open systems architecture in
which the hardware uses components available on the open market and will
not favorably view proposals that include proprietary configurations, unless the
Vendor can demonstrate an overwhelming advantage to such configurations,
and can guarantee long-term support and upgrades.
4.16.3 IBM COMPATIBILITY
Intelligent workstations and servers provided under this RFP must be IBM-
compatible with name brand recognition, and include Intel brand or equivalent
processors with brand name recognized hard drives and system boards.
4.16.4 SYSTEM(S) MONITORS
If the system(s) proposed includes a maintenance monitor console function,
the Vendor must include the equipment, software, and other supporting
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 42
information required for the function in their proposal. An overview of the
functionality and capability from the console must be included.
220.127.116.11 MONITOR OPTIONS
The monitors for the systems must include options for touch screen and non-
touch screen functionality and be full size, color screen, 19” LCD/TFT
monitors. The Vendor should identify the number of monitors it recommends
as optimal for the systems proposed and, as an option, the Vendor may
provide larger sized monitors based on the ability of the console equipment to
support those proposed. If additional rack mounting of monitors is required
the Vendor must include the mounts, all equipment, and installation as part of
18.104.22.168 SELECTABLE REFRESH RATES AND SCREEN RESOLUTIONS
The video system must employ selectable refresh rates that eliminate screen
flicker as well as providing the most recent screen resolutions settings.
22.214.171.124 MONITOR SPECIFICATIONS REQUIRED
Monitors must be brand name, readily available from the market place, and
Vendors must list all specifications for the monitors included in the proposal.
126.96.36.199 USER NEEDS
Screen color, distance from the User, and other operational and ergonomic
considerations will be evaluated closely. In addition, monitors must use the
most current standards for minimizing radiation to the User.
Vendors will be responsible for proper sizing of workstations, servers,
memory, power supplies, and storage to ensure that they meet or exceed all
functional and performance requirements of this Request for Proposal.
188.8.131.52 PERFORMANCE DOCUMENTATION
Vendors shall supply performance documentation for the systems being
proposed. The documentation of performance must meet or exceed any
commonly accepted business and/or professional standards of performance.
Vendor shall identify and provide reference to those standards.
184.108.40.206 CAPACITY TO SUPPORT SYSTEM(S)
It shall be the Vendors responsibility to ensure that the systems proposed
have sufficient capacity to support the activities of the PSAP during its busiest
hour, with all positions being used. Vendor must guarantee the performance
of all systems proposed. One example of the criteria is that the Vendor must
guarantee that the systems proposed respond within one second to any action
command initiated on all positions simultaneously during the systems
maximum workload. Response in this case includes the updating of all
positions and files, enabling the system Users to perform their next action.
4.16.6 VIDEO CARDS
The Vendor is responsible for including the appropriate number of video cards
for each of the workstations appropriate to the number of screens required for
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 43
The Vendor must describe, in detail, any switches included in the proposal.
Switches that are of digital architecture and technology, and modular in design
must be identified as well as any non-digital switches. Switches proposed
must provide VoIP capability for remote positions.
4.16.8 MULTIPLE USE OF SERVERS/ WORKSTATIONS
Vendors shall indicate which of the servers and workstations proposed for the
systems requested can and/or will be used to support more than one of the
systems proposed. For example, server/workstation “X” will serve as the CAD
and 9-1-1 systems workstation/server, etc. A detailed list shall be included
identifying the servers/workstation program support configuration.
4.16.9 SYSTEM PRINTERS
System printers must be name-brand printers available in the marketplace.
220.127.116.11 PRINTER DRIVERS
Printer drivers are required and must be included for all printers proposed as
part of the system.
18.104.22.168 PRINTER QUANTITIES
The proposal should include individual printers for each telecommunicator
console and one for any administration console included in the proposal. The
appropriate switch and/or router and software should be included with the
printers under this option.
22.214.171.124 PRINTER QUANTITY OPTION
Vendors should include optional additional printers as they feel may enhance
the operation of the systems. If these additional printers are added, the
reasoning for the addition must be included.
4.16.10 INPUT DEVICES
Selection of input devices must be a User function.
126.96.36.199 MULTIPLE APPLICATION USAGE
Use of multiple applications during an operating session must be permitted via
a single input device.
188.8.131.52 INDEPENDENT ARBITRATION
Independent arbitration of the keyboard and mouse between the 9-1-1 CPE
and CAD/MAP applications when applicable is required. Switching between
applications/systems must be performed through a single keystroke or mouse
click, and take effect in less than one (1) second.
184.108.40.206 KEYBOARD TYPE
A standard or wireless remote, IBM PC 101 or equivalent type keyboard must
be capable of processing all telephone calls, including voice, TTY, and TDD
calls, and CAD-Mapping functions.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 44
The systems must operate with standard or wireless remote two (2) and/or
three (3) button mouse and track ball mouse systems. The mouse must be
capable of processing all 9-1-1 telephone calls, including voice, TTY, and TDD
calls, as well as CAD-Mapping functions.
Should any of the systems independently fail, the input devices must remain
available to the other operating systems.
Keyboard templates or other helpful tools required for ease of operation must
be provided upon delivery of the system.
Special attention must be given to each device regarding ergonomics and
The system(s) proposed must have the ability to use a variety of standard-
type, available in the market place, telephone headsets that work for both 9-1-
1 CPE and radio communications.
220.127.116.11 VENDOR TO PROVIDE HEADSET LIST
Vendor must provide a list of recommended headset brands and models that
will work with the systems being proposed, including wireless headsets.
18.104.22.168 HEADSET CONTROLS
Users must be permitted to use the same microphone and speaker or headset
to control the radio and 9-1-1 CPE. This control must provide the capability of
independently adjusting transmit/receive audio levels from the 9-1-1 CPE, and
radio by using the mouse and/or keyboard.
4.17 MEMORIZED AUDIO ADJUSTMENTS
The Vendor must identify if the system(s) proposed will allow the audio
adjustments to be made independently from, and not affect the individual
workstation, but follow the User by log-on to any workstation within the
4.18 ROUTINE MAINTENANCE
The systems proposed must be capable of performing hardware/software
routine maintenance and upgrades while fully operational. The Vendor must
specify any and all activities that will cause the system(s) to be unavailable to
Users including, but not limited to such activities, hardware/software
maintenance, data reorganization, off-line processing, or other system related
activities including the average period of time that the system can be expected
to be unavailable due to each of these activities over a one-month time-frame.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 45
4.19 REDUNDANCY OF APPLICATIONS AND CRITICAL EQUIPMENT
The system proposed must consist of computer-based 9-1-1 Call Processing
Customer Premise Equipment and Computer Aided Dispatch with Integrated
GIS/Mapping applications providing redundancy of both applications and
critical equipment components.
4.19.1 FAILURE OF SYSTEM(S) COMPONENTS
System architecture of the system(s) proposed must be such that the failure of
one component or module will not result in total system failure, but only the
loss of the equipment associated with that module.
4.19.2 FAULT TOLERANT OPTION
As an option, the Vendor may include a system design that eliminates single
points of failure by using fault-tolerant components (e.g. dual processors each
having its own power supply and RAID, mirroring, hot swappable components,
etc.). This option should be priced separately.
4.19.3 REDUCED LEVELS OF SERVICE IDENTIFIED
The Vendor must fully describe any reduced levels of service caused by
component failure, including the operational requirements for backup and
4.19.4 ALARMS AND NOTIFICATIONS
The Vendor must identify the alarm notifications and information that will be
supplied to the appropriate person(s) or position that a failure has occurred as
well as the specificity of the information provided for each alarm type and the
methods for notification to McIntosh County offsite personnel and its remote
4.19.5 REMOTE MAINTENANCE ALARMS
The Vendor shall identify if and how a failure to the remote monitoring
connection is detected.
4.19.6 SYSTEM ALARMS
System alarms must be stored by the internal program and be remotely
accessible at will to analyze the overall system performance. Vendors should
describe in detail the functionality of the alarms for the proposed systems to
include, but not be limited to, the ability to provide notifications by e-mail,
phone, and paging.
4.20 SYSTEMS AVAILABILITY
The System(s) proposed must be available to Users 24 hours per day, 7 days
per week, and 365 days a year. The hardware and software supplied by the
successful Vendor must provide McIntosh County with availability of all
systems no less than 99% of the time.
Vendors must include their guaranteed percentage of yearly available time for
each system proposed.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 46
4.20.1 SYSTEM DOWN TIME IDENTIFIED BY VENDOR
The Vendor must include its definition of system downtime for each of the
systems proposed. In any event the individual systems will be considered
down whenever normal operations cannot be conducted without experiencing
major system alarms or conditions that inhibit or prevent the User from
performing the normal functions of their jobs as they relate to the system being
The Vendor shall identify the length of time for which the system is sized to
provide sufficient hard drive storage capacity to store system setup and data
information online for all system(s). If different for each system, specify so.
The systems proposed must provide an easy-to-operate backup system for
backing-up the hard drive on a daily, weekly, and full system basis including
approximate times. Vendor must identify this process for each system. The
process required for backup must not interrupt normal use and/or operation of
4.21.2 BACKUP STORAGE EQUIPMENT/MEDIA
The Vendor must identify the type of backup system(s) included for
accomplishing backup functions for both online and offline storage and
recovery. This requirement includes equipment, software, medium, and
process. The Vendor must include the length of time for which offline storage
is available as proposed.
4.21.3 CAPABILITY TO BACKUP OPERATING SYSTEM SEPARATELY
Vendor should indicate whether System Administrators will be permitted to
backup system data files and operating system separately from operating
system and system setup files.
4.22 SECURITY/LOG-ON/AUDIT TRAILS
The system proposed should provide for password protection and
authorization. Passwords must be used to determine the level of functionality
assigned by the System Administrator to each other person using the system.
The level of functionality must include the ability of Users to access the drives
and desktop of the workstations including the ability to lock the configuration
and appearance of each workstation.
4.22.1 LEVELS OF ACCESS
The log-on procedure that includes a unique password/Username shall enable
the User to access each system to a certain level. Log-on shall not take more
than fifteen (15) seconds from the time the log-on screen is properly
completed and entered.
4.22.2 NO DUPLICATION OF PASSWORDS/USERNAMES
The systems proposed must identify anyone logged-on as a system User or
as accessing the system for any purpose by password and ID. Password will
be hidden from view. The password must be able to be displayed or accessed
by those with proper authority.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 47
4.22.3 PASSWORD/USERNAME ASSOCIATED WITH APPROVED ACTIVITIES
The Password/Username shall be automatically associated with any
commands logged with the system and system functionality approved for the
4.22.4 SINGLE PASSWORD ALL SYSTEMS
A single password should be able to be used for all systems proposed.
4.22.5 AUDIT FILE ACTIVITY
The systems proposed must provide detailed and re-configurable statistics
packages that will allow the System Administrator to tailor statistics to their
own particular and PSAP information needs.
22.214.171.124 LIST OF DATA SAVED
The Vendor must provide a list of all the data saved by each of the systems for
use with this package, samples of the reports that can be generated and a list
of the software to which the data can be exported. These files must be
searchable and printable by the authorized personnel. Some examples of
said activity are:
126.96.36.199.2 System User inputs and activities
188.8.131.52.3 Criminal history checks and vehicle checks
184.108.40.206.4 Database entries
220.127.116.11.5 Maintenance activity
18.104.22.168.6 Communications with remote devices
22.214.171.124.7 All log-on/log-off transactions for all systems, including invalid attempts,
should be logged as part of the system audit trail
126.96.36.199.8 All appropriate information including, but not limited to times, position
activities, unit activities, etc.
188.8.131.52 STATISTICS CALCULATION
Statistics must be able to be calculated over different User definable time
184.108.40.206 REPORTS AND DATA FROM SYSTEMS PROPOSED
The reports and data specified herein shall be exclusively from the systems
being proposed and not from additional or optional report management
220.127.116.11 USER DEVELOPMENT OF REPORTS
The Vendor shall explain the capabilities of the statistics module in relation to
the User developing their own reports and database searches from pull-down
menus and other GUI tools.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 48
4.22.6 SECURITY FEATURES
Vendors must identify the security features to satisfy the network security
requirements (using, for example, routers or firewalls), included in their
respective proposals as they are needed for access to remote networks, the
internet, and other information sources.
4.23 ALL INTERFACES IDENTIFIED
Vendors must list all current interfaces that are supported by the system(s)
proposed. Vendors should identify any such software to which they have an
existing interface that is included in the systems being proposed. This list
shall be included as Appendix A2 and may be made up of pre-prepared
product materials. Some examples of the interfaces desired are:
4.23.1 Fire Records Management software, such as Fire House
4.23.2 Plume Modeling software, such as ALOHA
4.23.3 Medical Pre Arrival software
4.23.4 Law Enforcement Management software
4.23.5 Medical Management software
4.23.6 GCIC/NCIC INTERFACES
Vendors shall identify the interfaces to State and Federal records, wanted
information, vehicles registration, etc. that are available with the CAD system
being proposed. Of importance to McIntosh County is the ability to query the
Georgia Crime Information Center (GCIC), and the National Crime
Information Center (NCIC). The Vendor must identify if it has this capability
developed and deployed in the State of Georgia.
18.104.22.168 FULL INTERFACES
The system proposed must include interfaces to the Georgia GCIC and
national NCIC system. Full and complete interfaces would be those that
would offer the same capabilities as those available on a dedicated State
terminal. Vendors must submit a list of the queries to State and Federal
databases supported by their interface.
4.23.7 ENTRIES SUPPORTED
The Vendor must advise if its interface supports entries as well as queries. If
the interface supports entries the Vendor must supply a list of the entries
4.23.8 INTERFACE AVAILABLE WHILE IN CAD MODE
The Vendor must advise if its interface allows the Telecommunicator to remain
in the CAD mode while performing entries or queries.
4.23.9 RESPONSE NOTIFICATION
The Vendor must advise how the telecommunicator will be notified of
responses to queries.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 49
4.23.10 VENDOR TO COMPLY WITH SECURITY REQUIREMENTS
The Vendor and any of its personnel involved in the implementation of the
interface must certify that they meet all State and Federal security
4.23.11 VENDOR REQUIRED TO ASSIST WITH IMPLEMENTATION
The successful Vendor will be responsible for assisting McIntosh County
designated representatives or contractors, Georgia Bureau of Investigation
(GBI) and state representatives, where applicable, to implement the required
4.24 INSTRUCTION/TRAINING SYLLABUS AND MATERIALS REQUIRED
The Vendor shall furnish, at no additional cost, thorough on-site system Users
and Supervisors instruction and training, as required until all system Users are
completely trained in the operation of the new system to the satisfaction of
McIntosh County. The Vendor must submit a training syllabus and a list of
applicable training materials with its proposal. The Vendor shall furnish the
System Administrator and Supervisor training as reasonably requested by the
County for one year after installation.
4.24.1 TRAINING SCHEDULE AND LOCATION
The dates and times of training must be submitted to the County for prior
approval and must take place with enough variation in times and dates to
accommodate those working shift work. The schedule must be such that the
County is able to properly staff the Communications Center (PSAP) during
classes. All classes will be held at a site to be designated by McIntosh
4.24.2 QUALIFIED INSTRUCTORS REQUIRED
Training must be conducted by qualified instructors who may be supported by
training aides, computer-based tutorials, or other individualized learning
4.24.3 MCINTOSH COUNTY DATA TO BE USED
Current McIntosh County data must be used for all training.
4.24.4 IN DEPTH TRAINING REQUIRED
The course material must be presented in depth. A quick functional overview
of the system is not acceptable.
4.24.5 INDIVIDUAL TRAINING MATERIALS SUPPLIED
Participants must receive individual copies of applicable training materials at
the time the course is conducted.
4.24.6 INSTRUCTORS RESUME REQUIRED
Vendors must include the name of the person who will have overall
responsibility for training. Include a brief resume of each of the training
personnel who will be involved in this project.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 50
4.24.7 MAINTENANCE AND/OR ADMINISTRATIVE TRAINING
The training provided must specifically cover any maintenance and/or
administrative training which are required by the PSAP to support all
equipment associated with the system proposed. The Vendor must identify
the training to be included in this module.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 51
SECTION 5.0 – COMPUTER BASED 9-1-1 CUSTOMER PREMISE EQUIPMENT
As indicated in earlier sections of this RFP McIntosh County, Georgia is
requesting proposals from qualified Public Safety systems providers for the
purchase, installation, configuration, training, and long-term maintenance of a
turn-key computer-based Next Generation capable Customer Premise
Equipment (9-1-1 CPE) and Computer Aided Dispatch with integrated
GIS/Dispatch Mapping system(s) from a single vendor.
This section of the RFP addresses requirements associated with the
computer-based Customer Premise Equipment.
5.01 SYSTEM TO BE OF THE MOST CURRENT TECHNOLOGY
The specifications listed herein are not to be considered as the all-inclusive
list. They were compiled based on current systems in operation today in
various parts of the country as well as future system requirements established
as part of the NENA Next Generation system development and related
industry development initiatives.
It is the desire of McIntosh County to have the most technologically current
systems available today while looking to the future and the Next Generation of
systems as is being defined by the National Emergency Number Association
and others within the public safety industry. Vendors are encouraged to
provide systems that will achieve the goal of this RFP provided that they can
also demonstrate that their proposed systems meet or exceed the
specifications of this RFP listed herein.
Vendors are also encouraged to include information as to any documented
migration plans that they have to move the platforms proposed in response to
this RFP to the Next Generation systems.
5.02 LIVE PSAP OPERATION OF SYSTEM REQUIRED
The Vendor must be capable of demonstrating their proposed system(s) in a
live PSAP environment.
5.03 PREVIOUS SECTIONS OF THE RFP TO APPLY
The 9-1-1 CTI (Computer Telephone Integration) system outlined herein is
part of the overall McIntosh County RFP for integrated E9-1-1 Customer
Premise Equipment (CPE), and CAD-GIS/ Dispatch Mapping systems. These
systems purchased must conform to all of the requirements of all sections of
this RFP except for those specifically directed at the CAD/GIS mapping
system addressed in other sections of this proposal
5.04 TELEPHONE COMPANY MAINTENANCE AND INSTALLATION
The Vendor shall provide reasonable assistance to McIntosh County, its
agents or other designated service providers to facilitate the design,
installation and maintenance of all telephone company required circuits and
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 52
5.04.1 MCINTOSH COUNTY NOTIFICATIONS
The successful Vendor shall be responsible for notifying McIntosh County of
repairs that must be initiated by the telephone company (ies) for trunk, circuit,
or other similar failures on an ongoing basis, based on the agreement to a
long-term maintenance contract.
The successful Vendor shall work with the local telephone company (ies) in
troubleshooting a problem until such time as the telephone company assumes
ownership of the problem and reporting the resolution of the problem to the
appropriate McIntosh County personnel.
5.05 NENA TECHNICAL/OPERATIONAL STANDARDS AND OPERATIONAL
Vendors shall be responsible for researching all NENA Technical/Operational
Standards and Information Documents that relate to 9-1-1 CPE and 9-1-1
operations, interfaces, and data.
The Vendor shall prepare a matrix indicating which of the Standards or
Operational Documents that the system they are proposing meets and which
of those it is not compliant. In the case on non-compliance, the Vendor should
explain why the system is non-compliant.
22.214.171.124 NENA IP CAPABLE PSAP FEATURES AND CAPABILITIES
While it is understood that some or all of the capabilities described in this
section of the RFP may not be available at the time this document is due for
response, the Vendor shall describe its plans for compliance with NENA 58-
001 as it is further developed and other NENA standards applicable to Next
Generation 9-1-1 development. This will, among other things, allow McIntosh
County to determine the progressiveness of the Vendors and their dedication
to Next Generation 9-1-1 development and migration.
5.06 OTHER INDUSTRY STANDARDS
Vendor shall list any other applicable industry standards which the proposed
System meets or exceeds.
5.07 NEXT GENERATION MIGRATION PATH
Vendor shall indicate if the System proposed is the same 9-1-1 CPE platform
that it will be marketing and supporting as its Next Generation 9-1-1 product.
Vendor shall include its Next Generation migration plan for the product and
indicate if it is willing to guarantee future Next Generation compliance of the
proposed product as part of the contract.
5.08 FAULT TOLERANCE AND FALLBACK MODES
The system must provide varying degrees or levels of fallback operations,
depending on the magnitude of the fault or problem. An "all or nothing"
approach is unacceptable. The Vendor must describe in the Proposal each
level of fallback in detail.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 53
5.09 ADA COMPLIANCE
The CTI Telephone system proposed must include fully integrated TTY/TDD
functionality. The TTY and TDD interface proposed must comply with all
existing and known future NENA standards, FCC rules or regulations, and/or
ADA requirements for handling TTY/TDD, Voice Carry-Over (VCO), and
Hearing Carry-Over (HCO) calls.
5.10 WIRELESS 9-1-1 PHASE I AND PHASE II COMPLIANCE
The system proposed must comply with all Federal rules and regulations and
NENA Standards/Operational Information documents regarding the provision
of wireless 9-1-1 Phase I and Phase II services.
5.11 E9-1-1 CONTROLLER AND/OR CONTROL FUNCTIONALITY
The Vendor must describe, in detail the configuration and operation of the
proposed ANI/ALI controller. The solution proposed must use distributed
processor architecture and meet, at a minimum, the following functional
5.11.1 NO SINGLE POINT OF FAILURE IS PERMITTED
ANI/ALI Controllers proposed must include redundancy of all critical
components in order to ensure that failure of a single component will not result
in the failure of the Controller and will ensure the proper operation of the
system. Control functions must not use a central controlling module or other
126.96.36.199 DISABLING FAULTY UNITS
The ANI/ALI Controller shall automatically disable any faulty unit(s) and
ensure all systems functions and features are still in operation.
188.8.131.52 POWER SUPPLIES
Power supplies must be distributed and redundant.
5.11.2 SOFTWARE INTEGRITY
Every unit in the ANI/ALI Controller shall be capable of determining the
integrity of its own software as part of a self-test routine.
5.11.3 LINE INTERFACE/CALL MODULES
Each line interface and call processing module shall serve a minimum number
of trunks, call takers, and/or transfer positions.
184.108.40.206 PERFORMANCE OF INDIVIDUAL UNITS
The activity state of a line interface or call processing module must not affect
the performance of another.
220.127.116.11 TRUNK SERVICE LEVEL
Heavy trunk traffic, false trunk seizures, line failures, and/or defective line
interface, and/or call processing cards must not affect service to trunks
handled by other cards in the E9-1-1 controller or other equipment performing
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 54
5.11.4 MAINTENANCE/SELF TEST
Vendor shall describe the maintenance and self test requirements of the
ANI/ALI Controllers and other components required for the proper functioning
of the CTI equipment.
18.104.22.168 PERIODIC MAINTENANCE
The ANI/ALI Controller shall not require periodic maintenance that requires it
to be taken out of service.
5.11.5 ADMINISTRATIVE PORTS/MODULES AND ALI DISPLAY MODULES
Administrative ports and modules and ANI/ALI display modules that provide
communications to external devices such as ALI databases and ANI/ALI
displays must be redundantly configured. One module must be active and the
other in standby mode.
22.214.171.124 AUTOMATIC SWITCH REQUIRED
The system must switch to the standby module automatically if the active
5.11.6 FAULTY MODULE REPLACEMENT
Replacement of any damaged units shall be simple and must not interrupt
126.96.36.199 INDEPENDENT MODULES
Modules must function independently. Processing bottlenecks must not occur.
5.11.7 NENA STANDARD REQUIREMENTS
As indicated previously in this RFP, Vendors proposed 9-1-1 system must
comply with all applicable NENA Operational / Technical Standards and
Information Documents support IP PSAP requirements and Next Generation
development and migration.
The system shall employ digital technology, including the use of digital
telephone sets with the capability to support analog devices as warranted.
5.12.1 CONNECTION TO ANALOG DEVICE REQUIRED
The system must provide the capability to connect a standard analog voice
device, such as a single-line telephone or a data communication device, such
as a modem or facsimile machine. Responder shall indicate the number of
digital ports that can be connected to each analog voice device.
5.13 BACKUP TELEPHONE ANSWERING CAPABILITY
Vendor shall describe the use of telephone sets for backup operations in the
system being proposed. The capability to readily activate such devices during
system failures and emergency/fallback operations is imperative.
5.13.1 MANUAL SWITCHING PROHIBITED
Telephone sets are required for alternate call processing backup to the
Computer Telephone System should a failure occur. Manual switching from
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 55
computer to telephone consoles via cable swap from the computer to the
console or set will not be acceptable.
5.13.2 RETENTION OF CTI CAPABILITIES
Telephone sets should retain as much of the CTI system functionality as
possible. The Vendor must describe in the Proposal the manner in which the
telephone consoles and/or sets are connected to the system and the degree
of functionality they provide Users.
5.13.3 TRANSITION FROM CTI TO TELEPHONE SETS
The Vendor shall state how the transition is accomplished in the event of a 9-
1-1 CTI application failure. Vendor shall clearly state if the caller/call is lost
during this transition.
5.14 COMPUTER AIDED DISPATCH (CAD) INTERFACE
The system proposed must provide a CAD interface which will allow other
system devices to interface with emergency call information. This interface
will provide the retrieved ANI/ALI for an emergency call, as well as the
answering position identification as defined by NENA standards.
5.15 PSAP ADMINISTRATIVE TELEPHONE SYSTEM INTERFACE
The Vendor must indicate if the planned Centrex based administrative
telephone system can be interfaced to the proposed 9-1-1 CTI Telephone
system, how the interface can be accomplished, and what functionality will be
available through the interface.
5.16 TRUNK/LINE CLASSIFICATIONS
Vendor must identify what classifications are available for trunks and lines and
the minimum number of classifications allowed (e.g. emergency,
administrative, non-emergency, jurisdiction name, and other classifications
5.16.1 ENGINEERING AND CONNECTIVITY
Vendor must describe how trunk and line connectivity are engineered and said
engineering must be provided as per McIntosh County’s requirements. The
connectivity or cross connect system must be sized in a manner that
accommodates moderate growth and modular system expansion for trunks,
lines, and ring down circuits.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 56
5.16.2 9-1-1 CONFIGURATION
It is expected that the 9-1-1 Service Provider will provide the E9-1-1 network
connectivity requirements for the systems proposed, however, dependent
upon the solution chosen, modifications or additional connectivity may be
required. The following reflects information provided by the County(s) as part
of the One Georgia E9-1-1 Application.
9-1-1 PSAP Trunks 5
Dial-Out lines 3
Transfer Lines 2
Tie Lines 2
Additional connectivity requirements will include – ALI data circuits, lines for
existing seven-digit emergency numbers, administrative lines, and dedicated
wireless PSAP trunks.
The Vendor should identify any needed considerations, additions and/or
changes to the forecasted 9-1-1 connectivity that might be required.
5.17 USER TYPES AND PROFILES
The proposed system must provide the capability to create and display a
User's functional duties or profile. Visual presentation of this information must
be selectable between permanent viewing and viewing upon command.
5.17.1 USER LOG-ON TIME
Establishing individual profiles within software must not increase User log-on
time. Total User log-on time must not exceed fifteen (15) seconds.
5.18 HELP FUNCTIONS
The system must provide online hypertext help for all User functions. Help
information must be retrievable while using the system without having to
abandon a call or log-off.
5.18.1 WINDOWS TYPE HELP SCREENS
The Help screens must contain standard, Windows™-type help functions such
as, but not limited to, topics, contents, search, and others identified by the
5.18.2 HELP ACCESS BASED ON AUTHORIZATION
The level of “Help Information” access must be based on authorization/skill
level. At no time should a lesser level of authority gain access to help
information on Supervisory or System Administrative levels.
5.18.3 COPIES OF HELP INFORMATION REQUIRED
If written help and User information is currently published for the system
proposed, three (3) copies of the User information must be provided at no
additional cost to McIntosh County. Soft copies, if available, are preferable to
hard copies and may be substituted. Updates to Help Information
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 57
documentation shall be provided at no additional cost to McIntosh County as
they are published.
5.19 9-1-1 PSAP CTI SYSTEM FUNCTIONALITY
The following represent some of the desired User functions. As indicated
earlier, the Vendor shall supply a Feature/Function list of all User functionality
for review and comparison. This list shall be in alphabetical order and
attached as Appendix A3.
5.19.1 SYSTEM LOG-ON
The system shall provide log-on capability based on a User name and password.
Upon successful log-on, all personalized features, functions, and capabilities
shall be made available to the call taker. McIntosh County would also favorably
view a solution which allowed a “single” log-on for Telecommunicators for all
systems proposed under this RFP.
5.19.2 ABANDONED CALL CAPTURE
The system must provide Users and Supervisors the capability to capture
abandon call information, and redial the abandoned number automatically
188.8.131.52 LIST OF ABANDONED CALLS IN TABLE FORMAT
A list of abandoned calls must be provided allowing selectable redial with a
single keystroke, or mouse click. Redial must occur within two (2) seconds
from when initiated.
5.19.3 AUTOMATIC REDIAL
The system must provide each User the capability to redial the last two
hundred (200) numbers (minimum) answered on their console.
184.108.40.206 TWO SECOND REDIAL
Redial must occur within two (2) seconds from when initiated with a minimal
number of screen keystrokes or mouse clicks.
5.19.4 CALL CONFERENCING
The system must provide conferencing features, which permit every User and
Supervisor on the system to conference multiple lines and trunks without
regard to the type of line or trunk.
220.127.116.11 CONFERENCING MUST NOT DEGRADE QUALITY
Conferencing must not degrade the quality of the audio. The Vendor must
describe the call conferencing process, and the number of lines that can be
conferenced during a single call without degradation.
18.104.22.168 ADDING CALL TO CONFERENCE
Adding a call to the conference must occur immediately with a minimal
number of keystrokes or mouse clicks.
5.19.5 CALL HISTORY
As each call is answered, the system must automatically save the last one
hundred (100) callers (ANI/ALI) in a Call History window. System must also
be capable of tracking the call history in a database format for retrieval by the
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 58
call takers at a later date.
22.214.171.124 CALL INFORMATION SAVED TO HARD DISK
The caller information saved to the call window should be able to be saved to
the hard disk of the workstation and should only be limited by disk capacity.
5.19.6 CALL NOTES
The system shall provide the ability for a Telecommunicator / system User to
attach a Call Note to the Call Record associated with any particular call.
126.96.36.199 CALL NOTES RECORDED IN DATABASE
The note shall be recorded to the Master Call Records database and be
available for viewing through the MIS reporting package.
5.19.7 CALL HOLD
Users answering calls must be permitted to immediately place a call on hold
with a single keystroke or mouse click.
188.8.131.52 CALL ON HOLD TIMES
Information regarding the time the call was placed on hold, the duration the
call has been on hold, and the User that placed it on hold must be available on
the screen for each call on hold.
5.19.8 CALL PLAYBACK
In addition to data captured on logging recorders, the system must provide
separate functionality for recording and playing back all calls, voice, TTY, and
TDD for the previous calls. Vendor must indicate how many calls can be
stored based on system proposed.
184.108.40.206 PLAYBACK TIME CAPACITY
Vendor must identify how much capacity in time the system proposed will
allow for the Playback functionality.
220.127.116.11 PLAYBACK IN ONE SECOND
Playback functions must occur within one (1) second of a minimal number of
keystrokes or mouse clicks.
18.104.22.168 RECORDING STORED ON HARD DRIVE
The voice recording shall be physically stored on the local hard drive in an
individual file for each call.
22.214.171.124 VCR LIKE CONTROLS
The Instant Recall Recorder shall provide User friendly, VCR-like controls. The
User shall have the ability to mark and move to any portion of the call.
126.96.36.199 FOLLOWING FEATURES REQUIRED
At a minimum, the Instant Recall Recorder shall provide the following features:
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 59
188.8.131.52.4 Play forward/Fast forward
184.108.40.206.7 Forward file to another position
220.127.116.11.8 Display ANI
18.104.22.168.9 Display Calling Line ID (if available)
5.19.9 PRE –RECORDED GREETING
The system shall provide an option for the User to record a customized “Pre-
Recorded Greeting” to be played upon call answer. This feature will allow the
call taker to be in a “listen” mode, rather than a “talk” mode. Multiple greetings
shall be available to the User based on the line type, such as 9-1-1, seven-digit
emergency or administrative.
5.19.10 HEADSET/HANDSET VOLUME
The headset/handset volume shall be adjustable via software. Adjustment shall
be possible by a simple “point and click” procedure.
22.214.171.124 VOLUME ADJUSTMENTS
Volume adjustments shall follow the User to the position once they log-on, and
shall not require readjustment due to the previous User.
5.19.11 CALL TRANSFER
Call transfer must occur immediately with a single keystroke or mouse click.
User and Supervisor functions associated with normal call taking and
monitoring must apply to transferred calls.
126.96.36.199 MANUAL OR SPEED DIAL TRANSFERS
Users must be able to transfer calls manually and/or through speed dial
functions from the keyboard and/or mouse.
188.8.131.52 NOTIFICATION OF TRANSFERRED CALL
If the call is transferred to another position within the system, notification of the
incoming transferred call must be provided on the console screen of the User
to whom the call was transferred.
184.108.40.206 CONTROL OF TRANSFERRED CALL
The User originating the transfer and all Supervisors must maintain control of
the call up to the point it is answered by the position receiving the call.
220.127.116.11 TRANSFERRED CALL DATA MAINTAINED
Call data must be maintained for calls transferred within the system
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 60
throughout the duration of the call without regard to number of transfers.
The system must provide an internal intercom.
18.104.22.168 CHOICE OF AUDIO ROUTING
Users and Supervisors must have the capability to select whether the intercom
audio is routed to their headset or handset.
22.214.171.124 MINIMUM KEYSTROKES REQUIRED
Use of the intercom feature must occur with a minimal number of keystrokes
or mouse clicks.
5.19.13 ENHANCED WIRELESS
The system must provide a method for formatting the ALI for calls with 20 digit
ANI (CAS- NCAS-HCAS) and 10 digit (HCAS-NCAS) so the Calling Party
Number (CPN) appears in the same location as it does for landline calls. This
formatting, or "normalizing", must provide the CPN to the ANI Callback list for
CAS, HCAS, and NCAS calls received.
126.96.36.199 CALLING PARTY NUMBER (CPN) TO BE PROVIDED TO CAD
The system must also provide the Calling Party Number (CPN) to a third-party
CAD application either automatically or manually at the discretion of the User.
188.8.131.52 NENA STANDARD COMPLIANCE
The system must comply with all the requirements of appropriate NENA
wireless documents as they relate to CPE and must allow for the re-bid
(query) of ALI information using the PANI/ESRK and ESRD. It must also meet
the requirements of the ESIF Wireless Checklist and NENA Wireless Checklist
as they relate to CPE.
5.19.14 TCP/IP ALI
The system must be capable of connecting to the ALI service provider using a
5.19.15 ENHANCED ALARMING
The system must be capable of sending alarms to an external monitoring
service that will notify the User when a system or User module is no longer
184.108.40.206 ALARM IDENTIFICATION
Vendor shall identify and define alarms, and level of criticality (major to minor)
for each alarm.
220.127.116.11 SYSTEM QUERY FOR FAULTS
The system must provide Supervisors and/or maintenance personnel the
capability to query the system as to the fault(s) and its affect on the system.
Alarm history queries, reporting, and printing must be available.
18.104.22.168 VISUAL NOTIFICATION OF ALARMS
Users logged onto the system must receive visual notification at each position
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 61
of telephone system alarms resulting from minor and/or major faults in the
system. Single system-wide Audible notification through a central alarm bell is
not acceptable. A minimal number of keystrokes or mouse clicks must exist to
extinguish audible alerts regardless of the User's position in the application at
the time of the alarm.
5.19.16 CALL DETAIL RECORDS
The system must be capable of creating call detail records and system event
records with the information gathered from workstations and the switch in the
event that a call center’s quality of service comes into question.
22.214.171.124 ROUTING/STORAGE OF DATABASE RECORDS
All records must be capable of being sent to a number of different
destinations, such as to a printer to create a hard copy or to an MIS package
to create a database record.
126.96.36.199 CALL DATA RECOVERY
The system must be capable of recovering unsent event information and
creating a special recovered call detail record.
5.19.17 SUPPLEMENTAL ALI
The system must be capable of allowing the User to add information to a
location based upon a phone number. This information should be date and
time stamped, capable of being shared by all call takers and should appear
when a call is received with the same phone number.
5.19.18 INTERFACE PORTS
The system must provide at least two ports to share ALI information with other
applications, such as a mapping or CAD application.
5.19.19 PRIVATE RINGING/SHARED PRIVATE RINGING
The system must support two additional line types: PVR and Shared PVR.
188.8.131.52 DEFINITION OF PVR
Private Ringing (PVR) line types allow for the assignment of private Central
Office lines to a selected telephone. This type of line allows the dialer to reach
any outside number without dialing special digit(s) to access an outside line.
184.108.40.206 DEFINITION OF SHARED PVR
Shared Private Ringing (Shared PVR) line types allow for the assignment of
private Central Office lines to multiple telephones in a call center. This line is
assigned to a single Central Office line but it can be picked up from multiple
5.19.20 CALL HISTORY ALI DISPLAY
The system must provide for a minimum of one hundred (100) viewable
saved ALI requests, per User position for each User session (User log –
on/log-off session). .
5.19.21 ALI FAX
The system must be capable of allowing agents and Supervisors to fax a call’s
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 62
ANI, ALI, and TTY information to multiple remote locations using pre-
configured speed dial buttons, group buttons or manual dialing.
The fax should be capable of being sent manually or automatically.
220.127.116.11 ESN ROUTING
Faxes should also have the capability of being sent to specific locations based
on the Emergency Service Number (ESN) received with the call.
18.104.22.168 INDIVIDUAL/GROUP ROUTING
Faxes should be able to be sent to indvidual numbers or groups of numbers.
22.214.171.124 FAX PROCESSING TIMES
Vendor should indicate the system processing time required to send multiple
faxes to multiple numbers as part of the same transaction.
126.96.36.199 FAX MONITORING
System Administrators must be able to monitor fax activity within the call
center via User defined summary reports or other means.
5.19.22 ALI PAGE
The system must be capable of allowing agents and Supervisors to
automatically send a call’s ANI, ALI, and TTY information to one or more
pagers whenever a specified dial string is dialed
188.8.131.52 SELECTION OF PAGERS
Users must be able to specify which pagers are notified when a particular Dial
String and ESN are selected at the workstation. In addition, System
Administrators must be able to monitor paging activity or send a manual page
to verify the service is working.
5.19.23 9-1-1 CTI RECORDS MANAGEMENT
The Vendor must describe the type of records management and reporting
system included with the 9-1-1 CTI Telephone system.
184.108.40.206 NO IMPACT ON PERFORMANCE
Use of record management and report functions must not negatively impact
220.127.116.11 STANDARDS BASED RMS FUNCTIONS
The records management functions in the system must be standards-based.
Information such as, but not limited to, the following events must be provided.
18.104.22.168.1 DAILY CALL COUNT BY LINE/TRUNK
Accurate daily call count by trunk and line, calls per hour, average mean
answering time, average call duration, call distribution, and other call related
22.214.171.124.2 INFORMATION REPORTABLE BY:
Information must be reportable by User, position, trunk/line, and others as
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 63
identified by the Vendor
126.96.36.199.3 FINITE SET OF REPORTS
A finite set of pre-programmed reports must be available to Users and
188.8.131.52.4 AD HOC REPORTING
Ad hoc reporting must also be provided. Report writing must be User-friendly
in nature. Use of object-oriented technology is encouraged.
184.108.40.206.5 SPECIFIC INFORMATION TO BE SUPPLIED
The system must provide User specific information upon command.
Information such as number of calls taken, trunk or line status by User, special
qualifications, working assignment, and other related specific information for
Users logged onto the system at the time of inquiry.
5.19.24 RECORD REVIEW AND REPORTS
Record review and report writing functions must be available to system Users,
Supervisors, and maintenance personnel if granted access to these functions
by the system's Administrator.
220.127.116.11 RECORD REVIEW PASSWORD PROTECTION
The additional use of password protection is desirable for records review and
18.104.22.168 MINIMUM REPORT GENERATION FOR:
At a minimum, the system shall provide the ability to generate reports:
22.214.171.124.1 Based on position(s)
126.96.36.199.2 Based on trunk(s) or line(s)
188.8.131.52.3 Based on groups of positions
184.108.40.206.4 Based on groups of trunks or lines
220.127.116.11.5 Based on time of day
18.104.22.168.6 Based on shift duration
22.214.171.124.7 Based on day of week
126.96.36.199.8 Based on week
188.8.131.52.9 Based on month
184.108.40.206.10 Based on quarter
220.127.116.11.11 Based on abandoned calls
18.104.22.168.12 Based on outbound calls
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 64
22.214.171.124.13 Based on inbound calls
126.96.36.199.14 Based on call duration, time of answer, time of hold, time of talk
5.19.25 SPEED CALL NUMBERS
The system must include the capability to preprogram numbers into a speed
calling function for the purpose of reducing the time necessary to connect to
another party over the telephone network. Vendor must identify the maximum
number of Speed Call numbers that the system proposed will support.
188.8.131.52 SPEED CALL NUMBER SELECTION
Vendor should describe the process of selecting a number from the speed
184.108.40.206 PRIMARY/SECONDARY DIALING
Speed dialing shall be capable of performing primary and secondary dialing for
dialing, transfers, conferences, and other functions, such as long distance
access, card numbers, and pin access.
220.127.116.11 SPEED DIAL LIBRARIES
Speed Dial Libraries shall be stored in a database that resides either on a local
drive, network drive, or a combination of both, and shall include the following at a
18.104.22.168.1 DISPLAY OF SPEED DIAL INFORMATION
Speed dial locations shall be displayed as a button. Each button shall provide
access to a single entry, a group of entries, or a group of groups.
22.214.171.124.2 MANAGEMENT TO ASSIGN LABELS
Management shall have the ability to assign the descriptive label that appears on
the buttons and have the ability to assign icons for each button.
126.96.36.199.3 ABILITY TO SEARCH
Users must have the ability to search the speed dial library for a given entry by
typing the first few letters of the entry.
188.8.131.52.4 ALPHANUMERIC DIALING
Speed dialing must support the ability to dial alphanumerically, example:
1 800 CALL ATT.
184.108.40.206.5 SPEED DIAL ACCESS
Speed dial access shall be available by a simple mouse click, keyboard entry,
icon, or a combination of both.
5.19.26 LINE STATUS FUNCTION
User and Trunk/line status functions must be available to Users, Supervisors,
and maintenance personnel if granted access to these functions by the
220.127.116.11 TRUNK/LINE STATUS PROVIDED
The system must provide trunk and line status from any console in the system.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 65
Information such as active, on hold, available, working User, working position,
call duration, and other call specific information must be provided.
5.19.27 SYSTEM ACCESS LEVELS
Supervisors and/or system Administrators must have current system and User
specific information available to them from any console upon command.
Information must be readily accessible, easy to retrieve, current, accurate, and
18.104.22.168 ADMINISTRATOR CHANGES
The system must provide Supervisors and/or system Administrators the
capability to affect systemic changes from every console in the system. User
assignments and qualifications, trunk and line availability, trunk and line
prioritization, and other administrative functions must be available.
22.214.171.124 ADMINISTRATIVE MONITORING
The system must provide Supervisors and/or System Administrators the
capability to monitor call status for every position in the system. This includes
the position designation, the number of calls taken, active calls, calls on hold,
and other call-related information.
126.96.36.199 SUBSET OF ADMINISTRATIVE FUNCTIONS
The system must provide a selectable subset of administrative functions for
Supervisors and Users. Vendor must identify and describe all of the
capabilities that are available to those with appropriate authorization(s) by
188.8.131.52 ACCESS LEVELS
The ability to uniquely set system access levels for each authorized User is
5.19.28 TTY AND TDD IDENTIFICATION
The system must internally, without User intervention, immediately recognize
incoming TTY and TDD calls and immediately activate functions germane to
TTY and TDD calls.
184.108.40.206 SEPARATE DEVICE NOT ACCEPTABLE
A separate TTY/TDD device is not acceptable. TTY and TDD calls must have
the same recording and reporting capabilities as voice calls. The TTY/TDD
function must provide the following features:
220.127.116.11 CANNED MESSAGES REQUIRED
An extensive supply of “canned” predefined messages, based on incident type,
i.e., POLICE, FIRE, and EMS must be included in the system. Vendor shall
provide an inventory list of all “predefined” messages based on incident type (as
example, POLICE, FIRE, EMS, other). This matrix shall be included as
18.104.22.168.1 CONFIGURATION OF MESSAGES
The capability to configure and script the predefined messages based on the
incident type, such as, but not limited to, POLICE, FIRE, and EMS.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 66
The ability to search for predefined messages.
22.214.171.124.3 PREDEFINED MESSAGE ASSIGNMENT
The ability to assign predefined messages to “hot keys”, i.e., F1-F12, or a
CTRL+ key combination.
126.96.36.199.4 SINGLE WINDOW VIEWING
A single window for viewing transmitted and received TDD characters and a
separate window for viewing pre-canned messages.
188.8.131.52.5 SAVED AS PART OF RECORD
TDD/TTY text must be saved as part of the individual call record to the master
call record database and be available to the MIS system for reporting and
5.19.29 USER SETUP
Vendor shall identify all of the setup options for the system proposed.
184.108.40.206 SYSTEM FEATURE CHANGES
The ability, based on permissions, to select and change system features such
as, but not limited to, screen layout; button size, location, color, and type;
mouse speed and arrow size; pre-recorded voice greetings, and other
features. System features selectable by the Administrator must be listed in
5.20 ON SCREEN CONTROLS
The CTI telephone interface shall provide the User with graphical on-screen
access to all telephone features using icons and pictures.
5.20.1 GUI INTERFACE REQUIRED
The interface shall be a Graphical User Interface and shall provide a properly
authorized User with the ability to access the operating system and applications
via easy to use icons and pictures.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 67
SECTION 6.0 – Computer Aided Dispatch (CAD)/GIS Dispatch Mapping
Specifications and Functions
6.00 GENERAL: COMPUTER AIDED DISPATCH/GIS MAPPING SYSTEM:
The CAD system functional requirements outlined herein is part of the overall
McIntosh County RFP for integrated 9-1-1 CTI Telephone CPE and CAD/GIS
dispatch mapping systems from a single vendor. This system must conform to
all of the requirements of all sections of this RFP except for those specifically
directed at other systems included in RFP.
6.01 SYSTEM TO BE OF MOST CURRENT TECHNOLOGY
The specifications listed herein are not to be considered as the all-inclusive
list. They were compiled based on current systems in operation today in
various parts of the country as well as future system requirements established
as part of the NENA Next Generation system development and other industry
initiatives It is the desire of McIntosh County to have the most technologically
current systems available today while looking to the future and the Next
Generation of systems as is being defined by the National Emergency Number
Association and others. Vendors are encouraged to provide systems that will
achieve the goal of this RFP as along as they can demonstrate that their
proposed systems meet or exceed the specifications of this RFP listed herein.
Vendors are encouraged to include information as to any documented
migration plans that they have to move the platforms proposed in response to
this RFP to the Next Generation systems.
6.02 LIVE PSAP OPERATION OF SYSTEM REQUIRED
The Vendor must be capable of demonstrating their proposed system in a live
6.03 PREVIOUS SECTIONS OF THE RFP TO APPLY
The integrated CAD (Computer Aided Dispatch/GIS Mapping) system outlined
herein is part of the overall McIntosh County RFP for integrated E9-1-1 CTI
Telephone (CPE) and CAD/GIS dispatch mapping systems. These systems
purchased must conform to all of the requirements of all sections of this RFP
except for those specifically directed at the 9-1-1 CPE system.
6.04 MULTI-AGENCY MULTI-DISCIPLINE REQUIREMENTS
McIntosh County requires an integrated multi-agency, multi-discipline
CAD/GIS mapping system that will allow system Users to perform all functions
using command lines, formatted screens, an integrated map and/or icons. As
an example the Telecommunicator shall be able to assign a unit by dragging
and dropping the unit on the location for the event by use of a command line
or by use of a designed function key and format.
6.05 NENA MATRIX
Vendors shall be responsible for researching all NENA Technical/Operational
Standards and Operational Information Documents that relate to 9-1-1 CPE
and 9-1-1 operations, interfaces, and data. The Vendor shall prepare a matrix
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 68
indicating which of the standards or Operational documents that the system
they are proposing meets and which of those it is not compliant. In the case
on non-compliance the Vendor should explain why the system is non-
compliant. A list of NENA Standards, Operational Information Documents,
and Technical Information Documents can be found on the NENA Web site
(www.nena.org). This matrix shall be included as Appendix A5.
6.06 TRUE 32-BIT WINDOWS™ WITH INTEGRATED MAP REQUIRED
The system proposed must be integrated utilizing Windows™. Any system
proposed that is merely compatible with the 32-bit Windows Operating system,
or operates only in character mode and has an add-on map, is not acceptable.
Vendor to describe the level of system integration.
6.07 EASE OF USE
The system should be designed for ease of use at the system User level.
Such things as excessive use of windows, the ability to automatically close a
window without User intervention after selection has taken place, command
line entry with prompt assist, multiple event entry without loss of information,
the ability to perform functions directly from the map and other ease of use
features will be considered.
6.08 FILE CONSTRUCTION
The Vendor must include specific file description requirements in order for the
system to be used to its fullest potential. File information requirements should
include: file identification, definition, building procedures and access security
Of specific interest is the ability to use and import the databases contained in
the McIntosh County map data for CAD database purposes.
This information is to be submitted as Appendix A6.
6.08.1 PARTITIONING OF DATABASES BY AGENCY
The Vendor must describe the capability of the system to partition databases
by agency, and agency specific information from viewing or editing by other
6.09 NEXT GENERATION/WIRELESS/VoIP E 9-1-1 COMPLIANCE
As stated elsewhere in this document, all systems proposed including the
CAD system must be compliant with wireless Phase I and Phase II, Next
Generation systems (as currently defined) and VoIP technologies as
described in FCC Report and Order 94-102 and the appropriate NENA
documents. The system must be capable of receiving and using the ALI
information from these calls without regard to the technology used to deliver
6.09.1 PHASE I/PHASE II GIS MAPPING LOCATION
The system must be capable of locating a wireless Phase I and Phase II 9-1-1
call, plotting said location on the GIS map and must be able to display the
error tolerance of a Phase II wireless call with a buffered circle centered on the
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 69
6.09.2 CALL UPDATES
The system must be able to receive an updated ALI spill for a given event
wherein the classification of the call has changed from WRLS (Phase I) to
WPH2 (Phase II) and change the original Phase I tower site location (on the
GIS map) to the Phase II location based on the coordinates of the Phase II
location. The system must continue to be able to update this information
based on ALI re-bids as long as the call is active. The information from each
location will be time stamped and stored in the system with the event for later
recall as needed.
6.09.3 CELL SITE/SECTOR IDENTIFICATION ON CAD MAP
As part of the plotting of a Phase I call on the CAD map the system shall be
capable of identifying the area of coverage of cell site or cell sector in some
manner such as the highlighting of the sector or cell site.
6.09.4 STREET AND ADDRESS IDENTIFICATION
The system shall have the capability of identifying the street and addresses
within the highlighted area of the cell site or sector coverage on the GIS/Map
and presenting them to the User upon request or automatically as desired by
the using agency.
6.09.5 CLASS OF SERVICE
The system must display the class of service (COS) received for all 9-1-1
calls – wireline, wireless, VoIP and others as the key in the ALI data stream
used to identify the information received as a wireline call, Phase I or Phase II
of a wireless call, VoIP and/or other types of technology being used to make
6.09.6 ALTERNATE USE OF COORDINATE INFORMATION
The system shall have the capability to locate using the coordinates on a
Phase II wireless 9-1-1 call but disregard them if they are presented as part of
a Phase I wireless 9-1-1 call and locate on address.
6.09.7 RADIUS INFORMATION
The system GIS map should be capable of using the radius information
derived from a reliability factor or derived from User based map capabilities of
wireless calls (i.e. approximate confidence area) to identify potential response
agencies based on the area covered by said radius. The GIS map must be
able to display the error tolerance of a Phase II wireless call with a buffered
circle centered on the latitude/longitude coordinates.
6.10 VENDOR TO SUPPLY A LIST OF CAD FUNCTIONALITY
Vendor shall submit a list including a description of every function that will be
available to each System Administrator / Supervisor and User with the proper
authorization to perform said function. The list should be easy to read and
listed by User category (Administrator, Supervisor, and User). The list will be
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 70
6.10.1 FUNCTIONAL EXAMPLES
The following functions should be considered as some examples of those
required in the system but not an all-inclusive list as is to be supplied by the
Vendor. Note the names of the functions may not be consistent among all
220.127.116.11 ALERTS/HAZARDS/LOCATION HISTORY
The system proposed shall include alerts, hazards, location history
functionality/files, and timer settings where appropriate that are User
definable. Information shall be available for all agencies and events.
18.104.22.168.1 AUTOMATIC USER NOTIFICATION
Alerts/Hazard/Location History information shall be brought to the Users’
attention automatically based on the location of the action being taken either
through exact address, identified area around an exact address/coordinate or
22.214.171.124.2 LOCATION BASED
Alerts/Hazard/Location History locations must be based on an exact address,
an identified area surrounding an exact address/coordinates, or a coordinate
location. The System Administrator must be able to set the location of the
individual hazard notification to use either exact address, identified area
surrounding an exact address/coordinate, or coordinates.
126.96.36.199.3 LIST OF LOCATION HISTORY FILES/FUNCTIONS/TIMERS
The Vendor must list all Hazards/Alerts/Location History files and functions
and Timers and explain their uses and configuration possibilities. This list
shall be included as Appendix A8 and may be made up of pre-prepared
188.8.131.52.4 DATA PURGE
Alert/Hazard/Location History information should have Automatic Notification
of Preset Purge Date capability based on User definable time periods.
184.108.40.206.5 SAVED AS PART OF EVENT RECORD
Alert/Hazard/Location History description should be saved as part of the event
220.127.116.11.6 ONLINE ENTRY
Alert/Hazard/Location History should be able to be entered online from
authorized system terminals.
18.104.22.168.7 FILING/PRINTING OF FILES
Alert/Hazard/Location History information should be able to be filed and
22.214.171.124.8 ACCEPTED DATA
Alert/Hazard/Location History information files should be able to accommodate
data of the following example types. These are listed as examples and
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 71
Vendors must list all of the data types and capabilities of their proposed
application. This list shall be included as Appendix A9 and may be made up
of pre-prepared product materials.
126.96.36.199.8.1 Blue Print Information
188.8.131.52.8.2 Video Information
184.108.40.206.8.3 Digital Ortho Information
220.127.116.11.8.4 Digital Picture Information
18.104.22.168.8.5 Parcel Boundary Information
22.214.171.124.8.7 Documents composed on word processing, spreadsheet, power point or other
Alert/Hazard/Location History information should be searchable through any
field identified on any of the windows used in the call taking and dispatching
functions. It shall be searchable by the use of a menu or command line.
126.96.36.199 STATUS/ALERT TIMERS
The software must provide for status/alert timers for event and unit by call type
and status. The Vendor shall provide a list of status indicators that can be
assigned by the User. This list shall be included as Appendix A10 and may be
made up of pre-prepared product materials.
188.8.131.52.1 TELECOMMUNICATOR / SYSTEM USER NOTIFICATION
Telecommunicators / system Users must be notified by User definable audio
and visual indications of all unit status changes, timer expirations, and event
status changes. This indication will include changes initiated from mobile
184.108.40.206.2 TIME STAMP/RECORDING/TRACKING
The system shall also provide a time stamping, recording, and tracking
capability for alert/hazard timers, wrecker notifications, and other User
220.127.116.11 BUSINESS/SPECIAL LOCATION FILES
The system shall allow the creation of Business/Special location files which
will allow the User to record miscellaneous information pertaining to a given
18.104.22.168.1 SPECIAL LOCATIONS TO GEOCODE
Special locations names must be able to be used in the geocode or address
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 72
22.214.171.124.2 COMPOSITION OF BUSINESS/SPECIAL LOCATION FILE
Vendor must indicate what fields and field requirements make up the
Business/Special location file.
These files must be searchable by the User.
Vendor should provide details concerning the message capabilities of the
system proposed as it applies telecommunicator to telecommunicator and
optionally telecommunicator to mobile unit and mobile unit to
126.96.36.199.1 MESSAGES FOR OTHER USERS
The system should allow messages to be left for other Users and presented
automatically at log-on. The system will maintain an audit trail of the message
that was accessed by the User.
188.8.131.52.2 LIST AND EXPLANATION REQUIRED
Vendor must provide a list and description of the e-mail capabilities of the
system. This list shall be included as Appendix A11 and may be made up of
pre-prepared product materials.
184.108.40.206 OPTIONAL RADIO INTERFACE
The Vendor should explain all radio interface and functional capabilities of the
system proposed, such as, but not limited to, the capability for using the fire or
EMS unit(s) recommended by CAD to a specific event and selecting the
appropriate radio channel and tone sequencing codes required for toning out
said recommended fire/EMS responders.
220.127.116.11.1 TURNKEY SYSTEM
The Vendor should indicate if the proposed includes everything necessary for
the CAD/radio interface to work as part of the Turnkey system.
18.104.22.168.2 IDENTIFICATION OF NON-INCLUDED PARTS/SERVICES/SOFTWARE
If the system proposed does not include everything necessary for the
CAD/radio interface the Vendor must list everything needed and the cost to
22.214.171.124 STANDARD OPERATING PROCEDURES (SOP)
The system proposed must include the ability to automatically notify / display
standard operating procedure (SOP) information based on the response
agency(s) selected for the event in question and the agencies identified as
responders to that event for any and all dispatchers.
126.96.36.199.1 SOP TO BE DISPLAYED FOR USERS
The system must allow the procedures to be displayed on call taker /
telecommunicator User’s screens per User command.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 73
188.8.131.52.2 STANDARD OPERATING PROCEDURES (SOP) IMPORT/EXPORT
Standard Operating Procedures (SOPs) should be able to be imported from
word documents, , spread sheets, or other formats. . Vendor must identify
those forms of data from which SOPs can be imported and exported.
184.108.40.206 FAX/PRINT/REMOTE PRINT
The CAD system proposed must have the ability to fax and remotely print
information from the call window to various locations. The system must allow
numbers with associated information to be stored individually and/or in groups
and will fax or print individually or in groups.
220.127.116.11.1 PROCESSING TIME
Vendor should indicate the system processing time required to send multiple
faxes to multiple numbers as part of the same transaction.
System Administrators must be able to monitor fax activity within the call
The system must allow the Print Screen option to be available on each
18.104.22.168 RESPONSE RECOMMENDATIONS
The Vendor must discuss and document in detail the method(s) in which the
proposed system generates the response recommendations.
22.214.171.124.1 RECOMMENDATIONS BASED ON AGENCY POLICIES
The system must allow for the recommendation of response to events to be
based on each agency(s) dispatch policies, the closest available units (either
from a pre-prepared response plan or if used, AVL) call location, type of unit,
priority, and type of event.
All preprogrammed response recommendation files must be able to be
generated and modified by the System Administrator.
126.96.36.199.3 SELECTION OF RESPONSE RECOMMENDATIONS
Users must have the ability to select the appropriate preprogrammed
response recommendations based on many variables including, but not limited
to, the number of units available for service, shift changes, changes in the
number of staffed units, and other selectable variables.
188.8.131.52 EVENT NUMBERS/CASE NUMBERS
The system proposed must provide a unique identification (event number) for
each event that is entered into it. In addition, the system shall (on request or
automatically at the Users option) provide for the generation of a unique case
number or report number for each agency responding. Units from the same
agency shall share the same report number.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 74
184.108.40.206.1 CASE NUMBERS
Case numbers must be able to be automatically assigned based on event
type. This feature shall be able to be set independently for each agency and
must be able to be set and changed by those with the proper authorization.
220.127.116.11.2 ASSIST UNITS
Optionally, units from one agency dispatched in an assist role for another
agency shall be assigned case numbers from their (assist units) case number
18.104.22.168.3 CASE NUMBER QUANTITIES
The Vendor must advise how many case number sets for each agency type
(Law,Fire, EMS) the system proposed will accommodate.
22.214.171.124.4 CASE NUMBER COMPOSITION
These numbers must be able to record the year of the event followed by at
least six numbers.
126.96.36.199.5 SUPPLEMENTAL REPORTS
The case numbers must accommodate/allow them to the used for
supplemental reports and assignments using the same case number as the
original assignment but be identified as supplemental to the original report.
188.8.131.52 UNIT LOG-ON/OFF
The system must allow logged-on units to be displayed on the appropriate
status available unit window or monitor. Units that are logged-off may or may
not be displayed based on the Users’ preference.
184.108.40.206.1 GROUP LOG-OFF/LOG-ON
The system must allow the units to be logged-off and on by groups or
220.127.116.11.2 LOG-OFF CRITERIA
The system must not allow a unit to be logged-off duty when assigned to a
18.104.22.168.3 TRANSACTIONS LOGGED TO SYSTEM FILE
All log-on/log-off transactions, including invalid attempts, shall be logged in a
system file. This file must be searchable and printable by the authorized
personnel. It must contain all appropriate information including, but not limited
to, times, positions, and other relevant historical data.
22.214.171.124.4 LIST OF REQUIREMENTS
Vendor must supply a list of the requirements of the system that apply to the
log-on/log-off of units. This list shall be included as Appendix A12 and may be
made up of pre-prepared product materials.
126.96.36.199 EVENT ENTRY
The system must allow the 9-1-1 ANI and ALI information including x, y
coordinates and wireless reliability factor to be integrated into the Event Entry
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 75
format with a single action; such as a key stroke, mouse, or graphical icon by
the telecommunicator or call taker when available.
188.8.131.52.1 TELECOMMUNICATOR OVERRIDE
The telecommunicator/call taker (system User) must be able to direct the ALI,
caller, and address information to the caller location field and/or to the location
of the event field if necessary for geocoding purposes.
184.108.40.206.2 AUTOMATIC GEOCODING
When entry is made automatic geocoding shall take place. An override
function will be available for entries that cannot be geocoded. A minimal
number of fields such as address, street, community name, or x, y coordinates
should result in a geocode of the event. Vendor must identify these fields.
220.127.116.11.3 ENTRY OF QUERY DATA
The User must be able to enter information such as license plate numbers and
other relevant data as part of the event entry. Systems that have the ability to
use the entered license number and/or pedigree information and upon
command send a query to the County, State and national databases will be
given additional consideration.
18.104.22.168.4 USER DEFINED CODES/PRIORITIES
Each event entry must include User defined event type codes and priorities.
Priority shall be assigned based to the event of the code and other information
as may be applicable. The vendor must list the options available for assigning
priorities and event codes. This list shall be included as Appendix A13 and
may be made up of pre-prepared product materials. Priorities must be able to
22.214.171.124.5 PARTIAL EVENT ENTRY
The system must allow for a partially entered event to be placed in a
suspended mode without loss of data while other more serious duties are
126.96.36.199.6 FAST FORWARD
The system must have the ability to accept and forward for dispatch, priority
calls for service, after entry of only a location and event type. The
telecommunicator must be able to continue entry of other information and
forward same to be appended to the original event.
188.8.131.52.7 DUPLICATE EVENTS
The system must notify the telecommunicator of duplicate events. Duplicate
events must be able to be determined by exact address, latitude/longitude
coordinates, and a radius around an exact address.
The system Event Entry format/window(s) must include, but not be limited to,
accept the following:
184.108.40.206.8.1 Date Event Received
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 76
220.127.116.11.8.2 Time Event Received
18.104.22.168.8.3 Day of the Week Event Received
22.214.171.124.8.4 Telecommunicator/Call Taker ID
126.96.36.199.8.5 Incident Location Including Address, Street Prefix, Street Name, Street Suffix,
Community Name, Zip Code, Latitude / Longitude Coordinates, and Reliability
188.8.131.52.8.6 Phone Number
184.108.40.206.8.7 ESRD/ESRK or PANI Number
220.127.116.11.8.8 9-1-1 ESN/Other Geographical Reporting Numbers of the User Agency
18.104.22.168.8.9 Class of Service
22.214.171.124.8.10 Priority of Event
126.96.36.199.8.11 Agency(s) from whom Response is Needed
188.8.131.52.8.12 Transaction Number (Assigned by System)
184.108.40.206.8.13 Telecommunicator/Call Taker Comments (Remarks)
220.127.116.11.8.14 License Number (Automatic query)
18.104.22.168.8.15 Hazard/Alert/Premise Information
22.214.171.124.9 FORMAT FILING
All entry formats associated with all modules must be able to be saved and
recalled by the dispatcher to perform a second function or to recall a saved
screen and continue entry.
126.96.36.199.10 SIMULTANEOUS EVENT ENTRY CAPABILITY
The Vendor will advise how many Event Entry transactions can be occurring
simultaneously by a given system User without loss of data to each of the
entries in progress.
188.8.131.52.11 LIST ADDITIONAL INFORMATION
The vendor must list additional information that can be included in the Event
Entry format. This list shall be included as Appendix A14 and may be made
up of pre-prepared product materials.
The system must provide a Soundex (sound alike) search capability. This
capability should be automatically activated for the system Users assisting
them in functionality such as, but not limited to: event entry, file searches, and
other options as identified by the Vendor.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 77
184.108.40.206 SIMILAR NAME MENUS
Similar location name menus must appear when necessary to help the
Telecommunicator determine the correct location. These would include such
things as menus of streets, street type, street prefixes, community names, and
220.127.116.11 ALIAS FILE
The system proposed must have an alias file and the Vendor must identify
what common misspellings are retained in the alias file, and for what purposes
they are automatically applied such as Street Names, Business Names,
Landmarks and other alias items.
18.104.22.168 LOCATION ENTRY VARIATIONS
Vendor must identify the specifics of the variations that may be used in the
entry of a location in all applicable formats/functions. Examples include:
22.214.171.124.1 Common Place
126.96.36.199.3 X, Y Coordinates
188.8.131.52.4 Exact Address
184.108.40.206.5 Alias Names
220.127.116.11 RECORD OF COMPLETED EVENT
Upon completion of every event a record will be completed that includes at a
minimum the following:
18.104.22.168.1 All data pertinent to the call.
22.214.171.124.2 All agencies, units, and personnel involved and other associated information
126.96.36.199.3 All data will be searchable, printable, exportable, e-mail capable, and fax
188.8.131.52 ADDING REMARKS TO EVENT
The system must allow remarks to be added to pending, active, and closed
events – with date, time stamp and other identifying information for added or
184.108.40.206.1 NARRATIVE INFORMATION
The Add Remarks function must allow for entry of the incident narrative into
the system. These can take the form of summary comments.
220.127.116.11.2 PERMANENT PART OF RECORD
The Remarks will become part of the permanent call event record.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 78
18.104.22.168 UPDATE EVENT
The system must have a function to allow for the Telecommunicators to
Update Events. Each update will be carried as an additional version of the
original event and appended to the original record but include it’s own date
and time stamp as well as other pertinent information for the audit trail.
22.214.171.124.1 ADDRESS CHANGES AND UPDATES
The system must allow the initial address to be changed and updated with the
original information being retained.
The system must keep a list of closed events and allow them to be recalled
and re-established. When this occurs the recalled event will be treated as a
supplemental call with all tracking and features of an original event. The data
will be associated with the original event.
The system proposed must include a BOLO (Be On The Look Out) module.
Data from this module must be saved, searchable online, and create a normal
The system proposed should include a REPO module. Data from this module
must be saved, searchable on line, and create a normal audit trail.
126.96.36.199 SHARING UNITS
The Vendor must advise if the system proposed allows the sharing of units
from other districts under the control of different telecommunicators for
dispatch, response, and mutual aid purposes.
188.8.131.52.1 VENDOR TO PROVIDE LIST
The Vendor must provide the details of shared unit functionality if it exists.
184.108.40.206.2 INCLUDED IN RESPONSE SELECTION
Shared units should be able to be displayed in response selection.
220.127.116.11.3 TELECOMMUNICATOR NOTIFICATION
The system must notify the owning telecommunicator when another
dispatcher is using a unit normally under their control. The unit must also no
longer be available in a preplanned response.
18.104.22.168 PRE-SCHEDULED EVENTS
The system proposed should support pre-scheduled/delayed response calls
and should only appear at a predetermined time prior to the needed dispatch.
There should be no limitation as to the number, times, or dates of pre-
22.214.171.124 PRE-EMPTION OF UNITS
The Vendor must advise if the system provides for the pre-emption of
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 79
126.96.36.199.1 PRE-EMPTION PENDING EVENT
This function should be a single transaction and the pre-empted call should
return to the pending event list but retain the previously assigned history.
188.8.131.52.2 PRE-EMPTION ASSIGNED UNIT
The system should allow for pre-emption of an assigned unit from an event
and the reassignment to another event. This function should be able to be
accomplished as a single transaction.
184.108.40.206 SWITCH UNITS
The system should allow for units assigned to two different events to be
switched so that each unit becomes responsible for the assignment previously
assigned to the other unit. This function should be able to be performed as a
220.127.116.11 WRECKER ASSIGNMENTS
The system proposed should provide wrecker assignments from prescribed
wrecker lists. These lists must be able to be changed by the System
Administrator at any time.
18.104.22.168.1 ROTATION CRITERIA
The wrecker rotation must be able to be based on location, wrecker type,
vehicle type, and have the ability to record calls made.
22.214.171.124.2 FILE REQUIREMENTS
The system should maintain an online wrecker/towing service file of qualified
towing companies with their towing capabilities, area(s) of service, contact
information, and notification attempts logged.
126.96.36.199.3 TO BE INCLUDED IN CALL HISTORY
Wrecker information relative to call assignment shall become part of the call
188.8.131.52 COMBINING EVENTS
The system must allow the Telecommunicator/Dispatcher to combine two
events based on administrative procedures. These events will become part of
the same record and the audit trail will track both of the events to their
184.108.40.206 UNIT TRANSFERS
The system being proposed must allow events to be transferred to other
positions including optionally, mobile, and remote. This function should be
allowed by drag and drop using the map, command, mouse using the map or
the format screen area, and as a special key if desired by the System
220.127.116.11 UNIT ASSIGNMENT
The Vendor must provide a list and describe in detail the methods by which
the unit assignments take place. This list shall be included as Appendix A15
and may be made up of pre-prepared product materials.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 80
18.104.22.168.1 ASSIGNMENT BASED ON RECOMMENDATIONS
The system proposed should allow the unit assignments to events based on
computer recommended response, dispatcher’s discretion, unit initiated, and
by GPS location, AVL, if in use.
22.214.171.124.2 ASSIGNMENT RESULTS IN UPDATES
The system proposed will ensure that upon completion of unit selection, the
selected unit(s) will be automatically assigned to the event, their status will be
automatically updated (User definable example: dispatched or enroute), the
appropriate display will be updated, and the event record will be updated to
indicate each units assignment. This should be accomplished with a
keystroke, command, function key, mouse click, drag and drop on map, or
touch screen action.
126.96.36.199 UNIT OUT OF SERVICE SELF INITIATED
The system proposed must provide an easy method of placing units out of
service on self initiated activity. This method must include a geocode attempt,
but in the event fails to geocode it must allow override. Vendor must describe
the process and options.
188.8.131.52 UNIT ON ADMINISTRATIVE ASSIGNMENT
The system should allow for a unit to be recorded as busy on the Unit Status
display, based on specific administrative event types but remain available for
dispatch and be recommended to the dispatcher, e.g. a fire apparatus
performing fire inspections. Vendor must describe the process and options.
184.108.40.206 Display Unit
The system being proposed must have a function to allow the details of a unit
to be displayed. The Vendor must provide a list of data available and describe
in detail the methods by which the function takes place. This list shall be
included as Appendix A16 and may be made up of pre-prepared product
220.127.116.11.1 Current staffing
18.104.22.168.2 Current assignment
22.214.171.124.3 All other information in the unit file
This function should be allowed by command, mouse, and as a special key if
desired by the System Administrator.
126.96.36.199 UNIT DESTINATION CHANGE
The system must provide a function to allow the system User to change the
destination for one or more units in a single transaction. The Vendor must
describe in detail the method(s) by which the function takes place. This
information may be made up of pre-prepared product materials.
188.8.131.52.1 ADDED TO CALL RECORD
This information from this function will be recorded in the event record.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 81
184.108.40.206 MODIFICATION OF DISPATCH POLICES
The system proposed should allow authorized personnel to be able to modify
the dispatch policies/response plans of all agencies individually without relying
on the vendor.
220.127.116.11 UNIT RESOURCE/DISPATCH POSITION RELATIONSHIPS
The system being proposed must allow Telecommunicators, based on proper
authority, to have the capability to select one or more resource types for which
they will be responsible based on geographic area, agency type, special
groups, or any combination of these. The units assigned and viewable to the
dispatcher in the normal course of business will be based on this selection.
18.104.22.168.1 ACTIVE DISPATCH POSITION REQUIRED
The system proposed must prevent any active resource from being left without
an active dispatch position.
22.214.171.124.2 REASSIGNMENT OF RESOURCES
The system proposed must allow for the reassignment of resources in a real
time mode without any impact of services.
126.96.36.199.3 RESOURCES UNDER CONTROL OF DISPATCHER
The system will ensure that only events requiring the response of or actions
regarding resources under the control of a dispatcher will appear on that
dispatchers Pending Event display based on automatic routing, response unit,
or optional mobile computer initiation activity.
188.8.131.52 UNIT STATUS
The system proposed must allow the Unit status to be updated quickly by
mouse, function key, command line, drop down menu, drop and drag (map),
touch screen, or optionally mobile computer. The Vendor must describe in
detail the method(s) by which this function takes place. This information may
be made up of pre-prepared product materials.
184.108.40.206.1 STATUS CHANGES BASED ON USER DEFINABLE REQUIREMENTS
The system proposed must allow certain Unit status changes to occur based
on User definable requirements such as a disposition or a specific disposition
such as report. The Vendor must provide a description of and describe in
detail the methods by which this function takes place.
220.127.116.11 UNIT TIME/ACTIVITY TRACKING
The system proposed must track Unit’s times and activities. The Vendor must
provide a list of the information that is tracked for each Unit. This list shall be
included as Appendix A17 and may be made up of pre-prepared product
The same times must be tracked for all personnel assigned to the unit(s).
18.104.22.168.2 TO BE INCLUDED IN EVENT RECORD
All unit activity must be crossed-referenced to the event number and made
part of the event record.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 82
22.214.171.124 UNIT FILES
The system shall allow for the building of unit files. The Vendor is responsible
for providing a list of what information can be included in these files. This list
shall be included as Appendix A18 and may be made up of pre-prepared
126.96.36.199.1 UNIT TYPE
Unit information must include a unit type, which may be used in dispatch
selection and recommendation.
188.8.131.52.2 DEFAULT MANNING NUMBER
Unit information must include a default manning number (one or two persons)
that can be changed as appropriate.
Unit information must be able to include any special equipment or capabilities
that might be assigned to the unit such as Jaws of Life, other apparatus,
special skilled personnel ,etc.
184.108.40.206.4 CROSS-MANNED UNITS
Unit information may allow for cross-manned units (when one unit is busy the
other is automatically placed out of service).
220.127.116.11.5 OWNING AGENCY
Unit information should include the owning agency.
18.104.22.168.6 TAKE HOME VEHICLES
Unit information should include information indicating that the unit is taken
22.214.171.124.7 DISPLAYABLE BASED ON AUTHORIZATIONS
Unit information should be displayable only to those authorized.
126.96.36.199.8 SOME INFORMATION HIDDEN
Some unit information should be able to be hidden and available only to those
authorized based on special needs.
188.8.131.52.9 INVENTORY/SERIAL NUMBERS
Unit information should include inventory and serial numbers.
184.108.40.206 FIRE SERVICES SPECIAL CONSIDERATIONS
The Vendor must discuss in detail fire event dispatching capabilities of the
system proposed. The Vendor is responsible for providing a list and
associated description of the ways that fire events can be dispatched. This list
shall be included as Appendix A19 and may be made up of pre-prepared
220.127.116.11.1 DISPATCH CRITERIA
The system should allow fire department units to be dispatched based on the
geographical location of the event, nature of the event, and alarm level.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 83
18.104.22.168.2 MOVE UPS
The system must also provide for preplanned and unplanned move ups of fire
apparatus to cover empty or reduced staff stations.
22.214.171.124.3 LIST OF EQUIPMENT
The system must provide a list of the equipment for each fire and EMS station.
126.96.36.199.4 TELECOMMUNICATOR NOTIFICATION
The Telecommunicator must be alerted to advise the Fire Command Officer of
the need for move up and have available a recommended list of apparatus to
move if a preplanned situation exists
188.8.131.52 CALL/EVENT/PERSONNEL INFORMATION RETENTION AND RETRIEVAL
The recording and retrieval of all information pertaining to events, units, and
personnel is extremely important. The Vendor is responsible for providing a
list and associated description, including methods of searching and retrieving,
of the information about events that the system will retain and which may be
recalled without the use of a separate statistical system. This list shall be
included as Appendix A20 and may be made up of pre-prepared product
184.108.40.206.1 DATABASE TO BE PROVIDED
The system must provide an event/call/unit/personnel database that stores for
real time retrieval all information related to all events, units, personnel
including, but not limited to, address (including coordinate addresses),
password / numbers, unit numbers, event numbers, times, dates (including
log-on and log-off times), and other information pertinent to an event.
220.127.116.11.2 RETRIEVAL ON REAL TIME BASIS
Information from the event / call / unit / personnel database must be able to be
retrieved on a real-time basis.
18.104.22.168.3 RETRIEVAL BASED ON COORDINATES
The database must allow User-defined identification and retrieval of details
surrounding calls within a geographic distance, around a given address or x, y
coordinates. The User must be able to set the distance.
22.214.171.124.4 PERSONNEL ROSTER
The system must provide a personnel roster file separated by agency and
viewable by authorized Users. Examples of data include, but are not limited to
126.96.36.199.4.2 Address (Home and Station)
188.8.131.52.4.3 Phone Number (Home, Business, Wireless, Pager)
184.108.40.206.4.4 E-mail Address
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 84
220.127.116.11.4.6 Serial Number
18.104.22.168.4.7 Personally Assigned Unit ID
22.214.171.124.4.8 Special Qualifications
126.96.36.199.4.9 Log-on status, and unit assignment
188.8.131.52.5 FILE MUST BE SEARCHABLE
The personnel file will be searchable based on User-defined criteria. All
information shall be printable, exportable, and an audit trail will be required for
184.108.40.206.6 ACCESSIBLE UPON AUTHORIZATION
The personnel file will be accessible based on authorization and certain
personnel will be able to be hidden from view except to those with special
220.127.116.11 GIS/DISPATCH MAPPING APPLICATION FUNCTIONALITY
The Vendor shall list and describe in detail all of the functions that can be
performed using the GIS dispatching map application in place of, or in
coordination with, the mouse, keyboard, or functions keys by the
Administrators, Supervisors, and system Users. Any functions that are
updated automatically upon action taken on another interactive screen of the
system should be identified. This list shall be included as Appendix A21 and
may be made up of pre-prepared product materials.
The following are some examples of the GIS/Mapping functionality desired by
18.104.22.168.1 Must be able to be connected to a network for simultaneous display of 9-1-1
ANI/ALI data in a multiple workstation environment.
22.214.171.124.2 Must be scalable to allow for the easy addition of Users, additional
workstations, and software functionality.
126.96.36.199.3 Must be capable of adding additional software modules (i.e.: AVL, map
maintenance, statistic mapping, reporting, and routing).
188.8.131.52.4 Must be able to accept serial ALI information from any ANI/ALI controller
184.108.40.206.5 Ability to operate as a stand-alone application
220.127.116.11 GIS/DISPATCH MAPPING APPLICATION STANDARDS COMPLIANCE
The vendor should list all standards with which the GIS/Mapping application
complies. This list shall be included as Appendix A22 and may be made up of
pre-prepared product materials. Requirements include but are not limited to:
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 85
18.104.22.168 MULTIPLE LAYERS OF DATA
The map must be able to accommodate multiple layers of GIS data, formats,
projections and coordinate systems concurrently with no conversion or
translation required. The Vendor must identify any layer limitations.
THE MAP LAYERS MUST BE ABLE TO ACCOMMODATE SUCH DATA AS,
BUT NOT LIMITED TO:
22.214.171.124.1 Displaying ESRI GIS files, image files, grid data, CAD drawing files, and
126.96.36.199.2 Compatibility with MapInfo tables, ESRI shape files, Arc Info coverage’s,
AUTOCAD DWG’s & DXF’s, MXD Project files and Microstation DGN
188.8.131.52.3 Support raster and vector layer translucency in the same map view; ability to
re-project raster and vector GIS data sets on the fly
184.108.40.206.5 Blue Prints
220.127.116.11.6 Aerial Photographs ; integration with technologies enabling enhanced
18.104.22.168.7 Street addresses ranges and/or point files
22.214.171.124.8 ESN information
6,10.1.43.9 Multi-agency/multi-discipline response area information
126.96.36.199.10 Special/Hazardous location information
188.8.131.52.11 Dynamic map services such as weather maps, fire locations, satellite imagery,
184.108.40.206.12 Support open geospatial consortium map standards including Web map
services, Web Feature Services and Catalog Services
220.127.116.11 COORDINATES USED FOR ALL ACTIVITIES
The system proposed must be capable of using x, y coordinates for all
activities involving location determination in the absence of or in place of a
specific physical address as determined by the event being entered.
18.104.22.168.1 Must be able to display the error tolerance of a Phase II wireless call with a
buffered circle centered on the latitude/longitude coordinates.
22.214.171.124 MAP LIMITATIONS
The Vendor must specify any limitations of the GIS map including, but not
limited to, the number of layers that can be accommodated and the ability of
the Users to turn the layers off and on.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 86
126.96.36.199 DRAG DROP UNITS
The system must allow the User to drag and drop units for assignment on the
map. All appropriate data and activity shall be accessible from the same map.
188.8.131.52.1 NEW EVENT INITIATION
Drag/Dropping a unit on the map to initiate a new event should result in a
geocode and open a window/format for completion of the entry of necessary
184.108.40.206.2 CLEARING UNITS FROM CALLS
The system must allow the User to remove units from calls by dragging and
dropping. The appropriate dispositions and other data must be able to be
entered into the appropriate fields.
220.127.116.11.3 DISPLAY OF INFORMATION
The map must be able to display and allow the User to quickly view and locate
resources, calls, and incidents. The User must be able to locate emergencies
and view detailed call, incident, and map object information.
18.104.22.168.3.1 Must allow for the display of all active 9-1-1 calls at all answering positions in a
multiple workstation environment.
22.214.171.124.3.2 The Administrator must be able to configure the system to display calls
differently for positions that answer the call than for positions that did not
answer the call.
126.96.36.199.3.3 Must show all incoming calls prior to answer as well as calls answered by
other Users at different workstations within the PSAP.
188.8.131.52.3.4 Must have an Administrator configurable call log.
184.108.40.206 ROUTE PLANNING
The map must allow the User to generate routes, driving directions and
distances between two locations either via mouse click selection or by
entering a “to” and “from” address. Vendor to identify if this is a standard or
220.127.116.11 SEARCH TOOL
The map must include a spatial search tool – vendor to describe searchable
map attributes and related search processes. At a minimum the dispatch
mapping search functionality to include the capability to:
18.104.22.168.1 Search by physical address or partial address
22.214.171.124.2 Generate the closest possible address or intersection to the
latitude/longitude coordinates (X,Y) on a Phase II call.(Reverse geocoding.)
126.96.36.199.3 Accommodate potential street aliases for all street names and address
188.8.131.52.4 Search based on premises unit (apartment number, unit, or business suite).
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 87
184.108.40.206. 5 Search by phone number.
220.127.116.11.6 Search by layer or multiple layers
18.104.22.168.7 Compute, tabulate and map summary statistics. The subsequent extracted
information should be exportable to a file
22.214.171.124.0 GIS MAPPING TOOLS AND FUNCTIONS:
Vendor to describe the GIS mapping tools and functions available to the User
– minimum tools and functions to include:
126.96.36.199.1 Automatic and manual centering, Zoom In, Zoom Out, Pan, change the
contrast of the in view image, and print the images.
188.8.131.52.2 Zoom-in to the extents of a “click and drag” defined box
184.108.40.206.3 Ability to select map views with mouse point and click functionality on the
overview map. The location selected on the overview map should be
centered when displayed on the maps in the main map window.
220.127.116.11.4 Display and refresh the longitude and latitude of the current mouse position
as the mouse is moved to other locations on the map.
18.104.22.168.5 Display an inset map to show the entire county with a box highlighting the
extents of the current zoom area for the main map window.
22.214.171.124.6 Ability to measure the distance from two or more points and calculate the
cumulative distance from point to point to point. Distances should be able to
be displayed in multiple formats (i.e.: feet, miles, and meters).
126.96.36.199.7 Ability make temporary map features in the individual map window without
Administrator intervention. The annotation may be a point, a line, a polygon,
text, or a symbol. The feature should be able to be accessible by User, by
workstation, by group, or by all connected PSAP workstations
188.8.131.52.8 Display coordinates in decimal degrees; degrees / minutes / seconds; degrees
/ decimal / minutes, or city, and time and date.
184.108.40.206.9 Must contain a status bar which displays information about the current mouse
220.127.116.11.10 Configurability of the Status Bar : Information to be displayed on the status bar
can include current zoom level (width of the map in miles), calculated street
address (reverse GeoCode address display), Emergency Service Zone
Number, coordinates in decimal degrees, coordinates in degrees/ minutes/
seconds, coordinates in degrees/decimal/minutes, or city, and date/time.
18.104.22.168.11 Ability to clear all addresses, location symbols text call data and any wireless
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 88
22.214.171.124.12 A magnification tool to temporarily enlarge a User defined section of map
126.96.36.199 MAP LAYERS ACCESSED FROM LEGEND
Map layers must be accessible from a legend.
188.8.131.52.1 Must support the ability to depict “entity” boundaries, such a school campuses,
corporate campuses or other defined areas
184.108.40.206.2 Must display geographic coordinates of the current mouse position in latitude /
longitude (degrees, minutes, and seconds and decimal degrees) as well as
UTM and US State Plane, depending on User needs.
220.127.116.11.3 Must be able to display map for previous calls from call-history.
18.104.22.168..4 Must be able to display the ESZ of the current mouse position
22.214.171.124.5 Must be able to display labels for any attribute of any layer.
126.96.36.199.6 Must be able to display labels for multiple attributes in the same layer.
188.8.131.52 MAP BROWSER FEATURES
Vendor to describe “browser” capabilities of the GIS/mapping application.
Minimum requirements to include:
184.108.40.206.1 Ability to display an overview map of the entire service area.
220.127.116.11.2 Support of a single view Main Map Window capable of displaying multiple
maps. The User should be able to easily resize maps in the main or “active”
map window preferably using the mouse to point, click, and drag the map to
the desired size and position.
18.104.22.168.3 A set of standard User tools accessible either via a tool bar with easily
identifiable function buttons to facilitate use of touch screen technology or via
a right mouse click.
22.214.171.124.4 Ability to drill down through map layers and display the information contained
within multiple layers.
126.96.36.199.5 A map tip window that displays attributes from map data when the mouse is
hovering over a map feature. The map tip should allow for multiple lines of
information from multiple map layers. The system Administrator should be
able to configure the information to be displayed and the labels for the
188.8.131.52 Ability to search map layers to find closest features to a location (i.e.: fire
hydrants, fire departments, driveways, EMS departments, etc.).
184.108.40.206 Ability to enter two street names and have the map display the
intersection of the streets. If no intersection is found, an error message
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 89
220.127.116.11 MAPS TO BE PRINTABLE AND TO BE FORWARDED
Maps must be able to be printed, faxed, and e-mailed.
18.104.22.168.1 Must have the ability to populate a fax sheet that displays an overview map,
detailed map, the X, Y coordinates in multiple formats (i.e.: Decimal Degrees
and Degrees Minutes Seconds), Responder list, ALI information, phone
number (if configured by Administrator to be displayed), a place for User
(dispatcher) typed comments, North direction indicator and an information
window that displays Date and Time, and any other pertinent information as
configured by Administrator.
22.214.171.124.2 Must have the ability to fax allowing for manual dialing and/or
preprogrammed speed dialing. It should have the ability to display at least
eight preprogrammed phone numbers per ESN. User must be able to select
the number of copies to be sent to associated phone number. The Fax
feature shall manage the sending of multiple faxes, provide an activity log and
be compatible with any class 1, 2 or 2.0 Fax modem and multi-modem card.
126.96.36.199 9-1-1 CONTROLS
Vendor must advise, and if applicable describe, the ability of the system to
answer, place on hold, and release 9-1-1 calls from the map.
188.8.131.52 DISCREPANCY REPORT
Vendor must advise if the mapping application can be used to produce an
“error” report to identify discrepancies in ALI and GIS data with minimum
capabilities to include:
184.108.40.206.1 Ability to populate the error form with a map view and have a field to enter text
describing the error for GIS errors.
220.127.116.11.2 Ability to e-mail, fax, save, and/or print the report.
18.104.22.168 DATA/FILE TYPES USED/IMPORTED/EXPORTED
The Vendor must identify, provide a detailed explanation, and specifications
concerning the file types used by the system as well as files or databases that
can be imported and exported.
Supplemental databases containing information helpful to emergency
responders may include - hazardous materials, medical conditions such as
aids, diabetes, asthma, handicaps or other. The User should have the ability
to search the database by field.
22.214.171.124 UPDATING DATA IN REAL TIME
The Vendor should describe the capabilities and processes of the System
Administrator, User or County GIS personnel to update GIS data in real-time.
7.0 RFP COMPLIANCE MATRIX
As referenced in this document vendors are to prepare a Compliance Matrix
indicating “ Complies” , “Does Not Comply” or “Complies with Exception”
for each section and subsection of this RFP.
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 90
All quotes will be evaluated based on the following criteria.
Criteria Weight Pts Vendor #1 Pts Vendor # 2 Pts Vendor #3
Score 1 - 10 Score 1 - 10 Score 1 - 10
1. Cost* 30 10 300 10 300 10 300
2. References 10 10 100 10 100 10 100
3. Service 20 10 200 20 200 10 200
4. Technology 20 10 200 10 200 10 200
5. Sole Source 10 10 100 10 100 10 100
6. Ease of Operation 10 10 100 10 100 10 100
Totals 1000 1000 1000
* One point will be deducted for every 5% total system cost is above low quote.
END OF RFP
WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909 91