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INVITATION TO BID

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INVITATION TO BID Powered By Docstoc
					                REQUEST FOR PROPOSAL
              Wiregrass Regional 9-1-1 Center
                     Darien, Georgia

     E9-1-1 Next Generation Capable Computer
       Based Customer Premise Equipment/
      Computer Aided Dispatch / GIS Dispatch
                 Mapping System




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909   1
                                    Project Overview

RFP Response Due:                 Date: August 7, 2009
                                  McIntosh County Manager’s Office
                                  McIntosh County Manager
                                  Mr. Luther Smart
                                  P.O.Box 586
                                  310 North Way
                                  Darien,Georgia 31305


RFP Review Meeting:                July 7, 2009
                                   (Conference call details to be forwarded)

Public RFP Opening:               Date: To Be Determined by County
                                  McIntosh County Courthouse

Project Procurement Agency: McIntosh County Board of Commissioners

Project Administrator:            Mr. Luther Smart
                                  McIntosh County Manager
                                  McIntosh County Administrators Office
                                  PO Box 586
                                  310 North Way
                                  Darien, Georgia 31305
                                  Phone: (912) 437-6671




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909               2
                                   RFP INDEX

Section 1    Background                                              Page 15-18
1.00         Background Information                                          15
1.01         Communications Center Information                               16
1.02         LEC 9-1-1 System Service Provider                               17
1.03         Interface to Administrative Telephone Equipment                 17
1.04         Radio Console Equipment                                         17
1.05         Radio 9-1-1-CAD-Mapping Consoles                                17
1.06         Equipment Room                                                  17
1.07         Location of Equipment                                           18

Section 2    General Requirements                                   Pages 19-34
2.00         General Description of Project                                  19
200.1        Definition Integrated GIS/Map                                   19
2.01         Turnkey Requirement                                             19
2.02         McIntosh County Daily Contact Information                       19
2.03         County’s Obligations Defined                                    19
2.04         Participation Information                                       20
2.04.1       RFP Review Meeting                                              20
2.05         Proposal Response Information                                   20
2.05.1       Proposal Format                                                 20
2.05.1.1     Cover Letter                                                    21
2.05.1.1.1   Section 1                                                       21
2.05.1.1.2   Section 2                                                       22
2.05.1.1.3   Section 3                                                       21
2.05.1.1.4   Section 4                                                       21
2.05.1.1.5   Section 5                                                       21
2.05.1.1.6   Appendices                                                      21
2.05.2       Electronic Copy Required                                        22
2.05.3       Deadline for Response                                           22
2.05.4       Vendors Respond to Every Item                                   22
2,05.5       Options                                                         22
2.05.6       Exceptions                                                      22
2.06         Applicable Law                                                  22
2.07         Facility Upgrades/Changes                                       22
2.08         Permits and Code Requirements                                   23
2.09         Permission to Proceed                                           23
2.10         Americans with Disability Act Requirements (ADA)                23
2.11         Vendor to Act as Single Point of Contact                        23
2.12         Vendor to Verify Completeness                                   23
2.13         PSAP Site Visit                                                 23
2.13.1       Omissions/Errors Vendor’s Responsibility                        24
2.14         Evidence Vendor has Investigated                                24
2.15         Submission of Questions or Changes                              24
2.16         Proposals Binding 120 Days                                      24
2.17         Successful Vendor Selection                                     24
2.17.1       Oral Presentation may be Required                               24
2.17.2       County’s Final Decision                                         24
2.18         Method of Payment                                               24
2.18.1       Invoices Submission                                             25
2.18.2       Invoices Easy to Read with Justification for Payment            25
2.19         Security of System(s) During Storage                            25
2.20         Warranty                                                        25
2.20.1       Warranties in Writing                                           25


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909              3
2.20.2       Duration of Warranty                                     25
2.20.2.1     Optional Two Year Warranty                               25
2.20.3       Greatest Protection to Purchaser Applies                 25
2.20.4       Vendor to Remedy                                         26
2.20.5       Purchasers Right to Remedy                               26
2.21         Use of Subcontractors                                    26
2.22         Final System Acceptance                                  26
2.22.1       Measurable Testing                                       26
2.22.2       Failure to Pass Acceptance Test                          26
2.22.3       On-Site Support During Installation and Testing          26
2.22.4       Right to Continue to Use                                 26
2.22.5       Vendors Responsibility to Correct                        27
2.22.6       Acceptance Shall Not Limit Purchasers Rights             27
2.23         Service                                                  27
2.23.1       Service Options                                          27
2.23.1.1     24X7 Help Desk                                           27
2.23.1.2     Facilities Needed in McIntosh County                     27
2.23.1.3     Change from Remote to On-site Support                    27
2.23.1.4     Vendor Responsibility for Turnkey Service                27
2.23.2       Problem Escalation                                       27
2.23.3       Ability of Vendor to Support                             26
2.23.4       Service Notification Information                         28
2.23.5       Service Response Times                                   28
2.23.5.1     Major Failure Time Remote                                28
2.23.5.2     Major Failure Time On-site                               28
2.23.5.3     Minor Failure Time Remote                                28
2.23.5.4     Minor Failure Time On-site                               28
2.23.6       Vendor to Define Major Failures                          28
2.23.6.1     Minor Failure Definition                                 28
2.23.7       PSAP Monitoring Service Equipment                        28
2.23.8       Parts Availability                                       28
2.23.9       Ongoing Product Support                                  28
2.23.10      Optional Long-Term Service and Warranty                  29
2.23.11      Optional Long-Term Time and Materials Service Proposal   29
2.23.11.1    Base Rate                                                29
2.23.11.2    Off-Hours Rate                                           29
2.23.11.3    Weekend Rate                                             29
2.23.11.4    Holiday Rate                                             29
2.24         Software and Equipment                                   29
2.24.1       Latest Version of Software Required                      29
2.24.2       Source Code                                              29
2.24.3       Software Version Update Coordination                     30
2.24.4       Licenses                                                 30
2.25         Company Information                                      30
2.25.1       Company Contact                                          30
2.25.2       RFP Contact                                              30
2.25.3       Negotiation Authority                                    30
2.25.4       Outside Partners                                         30
2.25.5       Number of Employees                                      30
2.25.6       Equal Opportunity Statement                              30
2.25.6.1     Statement to be Supplied                                 31
2.25.7       Length of Time in Business                               31
2.25.8       References                                               31
2.25.9       Complaints                                               31


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909       4
2.25.10      Other Information                                             31
2.26         Insurance Requirements                                        31
2.26.1       Form                                                          31
2.26.2       Public Liability                                              31
2.26.3       Professional Liability                                        32
2.26.4       Automobile Liability                                          32
2.26.5       Workers Comp                                                  32
2.26.6       Advance Notice of Change                                      32
2.26.7       Certificate                                                   32
2.27         Performance Bond                                              32
2.28         Proprietary Information                                       32
2.29         Investigations                                                32
2.29.1       Inspection of Vendor Facilities                               33
2.30         Vendor to Include Contract                                    33
2.31         Preliminary Work Plan                                         33
2.31.1       Final Work Plan                                               33
2.32         Contract Change Orders – County                               33
2.32.1       Contract Change Orders – Vendor                               33
2.32.2       County Approval Required                                      34
2.33         Manuals/Specifications – General                              34
2.33.1       As-Built                                                      34
2.33.2       Operational Manuals                                           34
2.33.3       Parts List                                                    34
2.33.4       Additional Documentation as Requested                         34

Section 3    Pricing                                               Pages 35-36
3.00         Pricing                                                        35
3.00.1       Price for Each System                                          35
3.00.2       Maintenance                                                    35
3.00.3       Interface                                                      35
3.00.4       Switches Servers                                               35
3.00.5       Training                                                       35
3.00.6       Installation                                                   35
3.00.7       Other Costs                                                    36
3.00.8       Software Upgrades                                              36
3.00.9       Options                                                        36
3.00.10      Subtotaled                                                     36
3.00.11      Totaled                                                        36

Section 4    General RFP Specifications                            Pages 37-51
4.00         General                                                        37
4.01         Redundancy of Applications and Equipment                       37
4.02         Next Generation                                                37
4.03         US DOT Initiatives                                             38
4.04         NENA IP PSAP Standards                                         39
4.05         Internet Access and Utilization                                39
4.06         XML                                                            39
4.07         E-Mail Capabilities                                            39
4.08         Windows Operating Systems                                      39
4.08.1       Software Menu Driven                                           39
4.08.2       Multi-Jurisdictional/Multi-Discipline                          39
4.08.3       Identification of Controlled Fields                            39
4.08.3.1     Validation of Controlled Fields                                39
4.08.4       User Definable Screens and Entry Fields                        40


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909             5
4.08.5       File Building                                         40
4.08.6       File Security                                         40
4.08.7       Code/Clear Text Translation/Display                   40
4.08.8       Relational Databases                                  40
4.08.9       Software Certifications                               40
4.09         System(s) Based Help Capabilities                     40
4.09.1       Web-Based Help Capabilities                           41
4.10         Network Connectivity                                  41
4.10.1       Network Standards                                     41
4.10.2       Functional Description of Network Connections         41
4.11         Modular Design and Expansion                          41
4.11.1       Describe Expansion Capacities                         41
4.12         System Capacity and Specifications                    41
4.13         System Times                                          42
4.14         Wireless Phase I and Phase II                         42
4.15         McIntosh County Recorder/Logger Interface             42
4.16         Hardware                                              42
4.16.1       Hardware Standards                                    42
4.16.2       Open Systems                                          42
4.16.3       IBM Compatibility                                     42
4.16.4       System(s) Monitors                                    42
4.16.4.1     Monitor Options                                       42
4.16.4.2     Selectable Refresh Rates and Screen Resolutions       43
4.16.4.3     Monitor Specifications Required                       43
4.16.4.4     User Needs                                            43
4.16.5       Performance                                           43
4.16.5.1     Performance Documentation                             43
4.16.5.2     Capacity to Support System(s)                         43
4.16.6       Video Cards                                           43
4.16.7       Switches                                              44
4.16.8       Multiple Use of Servers/Workstations                  44
4.16.9       System Printers                                       44
4.16.9.1     Printer Drivers                                       44
4.16.9.2     Printer Quantities                                    44
4.16.9.3     Printer Quantity Option                               44
4.16.10      Input Devices                                         44
4.16.10.1    Multiple Application Usage                            44
4.16.10.2    Independent Arbitration                               44
4.16.10.3    Keyboard Type                                         44
4.16.10.4    Mouse                                                 45
4.16.11      Failures                                              45
4.16.12      Templates                                             45
4.16.13      Ergonomics                                            45
4.16.14      Headsets/Microphones/Speakers                         45
4.16.14.1    Vendor to Provide Headset List                        45
4.16.14.2    Headset Controls                                      45
4.17         Memorized Audio Adjustments                           45
4.18         Routine Maintenance                                   45
4.19         Redundancy                                            46
4.19.1       Failure of System(s) Components                       46
4.19.2       Fault Tolerant Option                                 46
4.19.3       Reduced Levels of Service Identified                  46
4.19.4       Alarms and Notifications                              46
4.19.5       Remote Maintenance Alarms                             46


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909    6
4.19.6       System Alarms                                                46
4.20         Systems Availability                                         46
4.20.1       System Down Time Identified by Vendor                        47
4.21         Archive/Backup/Storage                                       47
4.21.1       Archive/Backup/Process                                       47
4.21.2       Backup Storage Equipment/Media                               47
4.21.3       Capability to Backup Operating System Separately             47
4.22         Security/Log-On/Audit Trails                                 47
4.22.1       Levels of Access                                             47
4.22.2       No Duplication of Passwords/Usernames                        47
4.22.3       Password/ Username Associated with Approved Activities       48
4.22.4       Single Password all Systems                                  48
4.22.5       Audit File Activity                                          48
4.22.5.1     List of Data Saved (4.22.5.1.1-4.22.5.1.8)                   48
4.22.5.2     Statistics Calculation                                       48
4.22.5.3     Reports and Data from Systems Proposed                       48
4.22.5.4     User Development of Reports                                  48
4.22.6       Security Features                                            49
4.23         All Interfaces Identified (4.23.1 – 4.23.5)                  49
4.23.6       GCIV/NCIC Interfaces                                         49
4.23.6.1     Full Interfaces                                              49
4.23.7       Entries Supported                                            49
4.23.8       Interface Available While in CAD Mode                        49
4.23.9       Response Notification                                        49
4.23.10      Vendor to Comply with Security Requirements                  50
4.23.11      Vendor Required to Assist with Implementation                50
4.24         Instruction/Training Syllabus and Materials Required         50
4.24.1       Training Schedule and Location                               50
4.24.2       Qualified Instructors Required                               50
4.24.3       McIntosh County Data to be Used                              50
4.24.4       In-Depth Training Required                                   50
4.24.5       Individual Training Materials Supplied                       50
4.24.6       Instructors Resume Required                                  50
4.24.7       Maintenance and/or Administrative Training                   51

Section 5    Computer Based 9-1-1 Customer Premise Equipment      Pages 52-67
5.00         General                                                       52
5.01         System to be of Most Current Technology                       52
5.02         Live Operation of System Required                             52
5.03         Previous Sections of RFP Apply                                52
5.04         Telephone Company Maintenance and Installation Coordination 52
5.04.1       McIntosh County Notifications                                 53
5.04.2       Troubleshooting                                               53
5.05         NENA Technical/Operational Standards and Information          53
5.05.1       NENA IP Capable PSAP Features and Capabilities                53
5.06         Other Standards                                               53
5.07         Next Generation Migration Path                                53
5.08         Fault Tolerance and Fallback Modes                            53
5.09         ADA Compliance                                                54
5.10         Wireless 9-1-1 Phase I and Phase II                           54
5.11         E9-1-1 Controller and/or Control Functionality                54
5.11.1       No Single Point of Failure is Permitted                       54
5.11.1.1     Disabling Faulty Units                                        54


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909           7
5.11.1.2     Power Supplies                                            54
5.11.2       Software Integrity                                        54
5.11.3       Line Interface/Call Modules                               54
5.11.3.1     Performance of Individual Units                           54
5.11.3.2     Trunk Service Level                                       54
5.11.4       Maintenance/Self Test                                     55
5.11.4.1     Periodic Maintenance                                      55
5.11.5       Administrative Ports/Modules and ALI Display Modules      55
5.11.5.1     Automatic Switch Required                                 55
5.11.6       Faulty Module Replacement                                 55
5.11.6.1     Independent Modules                                       55
5.11.7       NENA Standard Requirements                                55
5.12         Digital/Analog                                            55
5.12.1       Connection to Analog Device Required                      55
5.13         Backup Telephone Answering Capability                     55
5.13.1       Manual Switching Prohibited                               55
5.13.2       Retention of CTI Capabilities                             56
5.13.3       Transition from CTI to Telephone Sets                     56
5.14         Computer Aided Dispatch (CAD) Interface                   56
5.15         Optional PSAP Administrative Telephone System Interface   56
5.16         Trunk/Line Classifications                                56
5.16.1       Engineering and Connectivity                              56
5.16.2       9-1-1 Configuration                                       56
5.17         User Types and Profiles                                   57
5.17.1       Fifteen Second User Login                                 57
5.18         Help Functions                                            57
5.18.1       Windows Type Help Screens                                 57
5.18.2       Help Access Based on Authorization                        57
5.18.3       Copies of Help Information                                57
5.19         9-1-1 PSAP CTI System Functionality                       58
5.19.1       System Log-On                                             58
5.19.2       Abandoned Call Capture                                    58
5.19.2.1     List of Abandoned Calls in Table Format                   58
5.19.3       Automatic Redial                                          58
5.19.3.1     Two Second Redial                                         58
5.19.4       Call Conferencing                                         58
5.19.4.1     Conferencing Must not Degrade Quality                     58
5.19.4.2     Adding Call to Conference                                 58
5.19.5       Call History                                              58
5.19.5.1     Call Information Saved to Hard Disk                       59
5.19.6       Call Notes                                                59
5.19.6.1     Call Notes Recorded in Database                           59
5.19.7       Call Hold                                                 59
5.19.7.1     Call on Hold Times                                        59
5.19.8       Call Playback                                             59
5.19.8.1     Playback Time Capacity                                    59
5.19.8.2     Playback in One Second                                    59
5.19.8.3     Recording Stored on Hard Drive                            59
5.19.8.4     VCR-Like Controls                                         59
5.19.8.5     Following Features Required (5.19.8.5.1-5.19.8.5.9)       60
5.19.9       Pre-Recorded Greeting                                     60


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909        8
5.19.10       Headset/Handset Volume                                     60
5.19.10.1     Volume Adjustments                                         60
5.19.11       Call Transfer                                              60
5.19.11.1     Manual or Speed Dial Transfers                             60
5.19.11.2     Notification of Transferred Call                           60
5.19.11.3     Control of Transferred Call                                60
5.19.11.4     Transferred Call Data Maintained                           60
5.19.12       Intercom                                                   61
5.19.12.1     Choice of Audio Routing                                    61
5.19.12.2     Minimum Key Strokes Required                               61
5.19.13       Enhanced Wireless                                          61
5.19.13.1     CPN to be Provided to CAD                                  61
5.19.13.2     NENA Standard Compliance                                   61
5.19.14       TCP/IP ALI                                                 61
5.19.15       Enhanced Alarming                                          61
5.19.15.1     Alarm Identification                                       61
5.19.15.2     System Query for Faults                                    61
5.19.15.3     Visual Notification of Alarms                              61
5.19.16       Call Detail Records                                        62
5.19.16.1     Routing/Storage of Database Records                        62
5.19.16.2     Call Data Recovery                                         62
5.19.17       Supplemental ALI                                           62
5.19.18       Interface Ports                                            62
5.19.19       Private Ringing/Shared Private Ringing                     62
5.19.19.1     Definition of PVR                                          62
5.19.19.2     Definition of Shared PVR                                   62
5.19.20       Call History ALI Display                                   62
5.19.21       ALI Fax                                                    62
5.19.21.1     Automatic Manual                                           63
5.19.21.2     ESN Routing                                                63
5.19.21.3     Individual/Group Routing                                   63
5.19.21.4     Fax Processing Times                                       63
5.19.21.5     Fax Monitoring                                             63
5.19.22       ALI Page                                                   63
5.19.22.1     Selection of Pagers                                        63
5.19.23       9-1-1 CTI Records Management                               63
5.19.23.1     No Impact on Performance                                   63
5.19.23.2     Standards Based RMS Functions                              63
5.19.23.2.1   Daily Call Count by Line/Trunk                             62
5.19.23.2.2   Information Restorable By                                  62
5.19.23.2.3   Finite set of Reports                                      64
5.19.23.2.4   Ad Hoc Reporting                                           64
5.19.23.2.5   Specific Information to be Supplied                        64
5.19.24       Record Review and Reports                                  64
5.19.24.1     Record Review Password Protection                          63
5.19.24.2     Minimum Report Generation for (5.19.24.2.1-5.19.24.2.14)   64
5.19.25       Speed Call Numbers                                         65
5.19.25.1     Speed Call Number Selection                                65
5.19.25.2     Primary/Secondary Dialing                                  65
5.19.25.3     Speed Dial Libraries                                       65
5.19.25,3.1   Display of Speed Dial Information                          65


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909          9
5.19.25.3.2   Management to Assign labels                                65
5.19.25.3.3   Ability to Search                                          65
5.19.25.3.4   Alphanumeric Dialing                                       65
5.19.25.3.5   Speed Dial Access                                          65
5.19.26       Line Status Function                                       65
5.19.26.1     Trunk/Line Status Provided                                 65
5.19.27       System Access Levels                                       66
5.19.27.1     Administrator Changes                                      66
5.19.27.2     Administrative Monitoring                                  66
5.19.27.3     Subset of Administrative Functions                         66
5.19.27.4     Access Levels                                              66
5.19.28       TTY and TDD Identification                                 66
5.19.28.1     Separate Device not Acceptable                             66
5.19.28.2     Canned Messages Required                                   67
5.19.28.2.1   Configuration of Messages                                  67
5.19.28.2.2   Searching                                                  67
5.19.28.2.3   Predefined Message Assignment                              67
5.19.28.2.4   Single Window Viewing                                      67
5.19.28.2.5   Saved as Part of Record                                    67
5.19.29       User Setup                                                 67
5.19.29.1     System Feature Changes                                     67
5.20          On Screen Controls                                         67
5.20.1        GUI Interface Required                                     67

Section 6     Computer Aided Dispatch (CAD)/GIS Dispatch Mapping Pages 68-90
6.00          General                                                     68
6.01          System to be of Most Current Technology                     68
6.02          Live Operation of System Required                           68
6.03          Previous Sections of the RFP to Apply                       68
6.04          Multi-Agency Multi-Discipline Requirements                  68
6.05          NENA Matrix                                                 68
6.06          True 32 Bit Windows with Integrated Map Required            69
6.07          Ease of Use                                                 69
6.08          File Construction                                           69
6.08.1        Partitioning of Databases by Agency                         69
6.09          Wireless 9-1-1 Compliance                                   69
6.09.1        Phase I/Phase II Location and the Map                       69
6.09.2        Call Updates                                                70
6.09.3        Cell Site/Sector Identification on CAD Map                  70
6.09.4        Street and Address Identification                           70
6.09.5        Class of Service                                            70
6.09.6        Alternate Use of Coordinate Information                     70
6.09.7        Radius Information                                          70
6.10          Vendor to Supply a List of CAD Functionality                70
6.10.1        Functional Examples                                         71
6,10,1,2      Alerts/Hazards/Location History                             71
6.10.1.2.1    Automatic User Notification                                 71
6.10.1.2.2    Location Based                                              71
6.10.1.2.3    List of Location History File/Functions/Timers              71
6.10.1.2.4    Data Purge                                                  71
6.10.1.2.5    Saved as Part of Event Record                               71
6.10.1.2.6    Online Entry                                                71



WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909          10
6.10.1.2.7     Filing/Printing of Files                                 71
6.10.1.2.8     Accepted Data (6.10.1.2.8.1 – 6.10.1.2.8.7)              71
6.10.1.2.9     Searches                                                 72
6.10.1.3       Status/Alert Timers                                      72
6.10.1.3.1     Telecommunicator Notification                            72
6.10.1.3.2     Time Stamp/Recording/Tracking                            72
6.10.1.4       Business/Special Location Files                          72
6.10.1.4.1     Special Location to GeoCode                              73
6.10.1.4.2     Composition of Business/Special Location Files           73
6.10.1.4.3     Searches                                                 73
6.10.1.5       E-Mail/Messages                                          73
6.10.1.5.1     Messages for Other Users                                 73
6.10.1.5.2     List and Explanation Required                            73
6.10.1.6       Optional Radio Interface                                 73
6.10.1.6.1     Turnkey System                                           73
6.10.1.6.2     Identification of Non-Included Parts/Services/Software   73
6.10.1.7       Standard Operating Procedures (SOP)                      73
6.10.1.7.1     SOP To Be Displayed For Users                            73
6.10.1.7.2     SOP Import/Export                                        74
6.10.1.8       Fax/Print/Remote Print                                   74
6.10.1.8.1     Processing Time                                          74
6.10.1.8.2     Monitoring                                               74
6.10.1.8.3     Printing                                                 74
6.10.1.9       Response Recommendations                                 74
6.10.1.9.1     Recommendations Based on Agency Policies                 74
6.10.1.9.2     Creation/Modification                                    74
6.10.1.9.3     Selection of Response Recommendations                    74
6.10.1.10      Event Numbers/Case Numbers                               74
6.10.1.10.1    Case Numbers                                             75
6.10.1.10.2    Assist Units                                             75
6.10.1.10.3    Case Number Quantities                                   75
6.10.1.10.4    Case Number Composition                                  75
6.10.1.10.5    Supplemental Reports                                     75
6.10.1.11      Unit Log-On/Off                                          75
6.10.1.11.1    Group Log-Off/Log-On                                     75
6.10.1.11.2    Log-Off Criteria                                         75
6.10.1.11.3    Transactions Logged to System File                       75
6.10.1.11.4    List of Requirements                                     75
6.10.1.12      Event Entry                                              75
6.10.1.12.1    Telecommunicator Override                                75
6.10.1.12.2    Automatic GeoCoding                                      76
6.10.1.12.3    Entry of Query Data                                      76
6.10.1.12.4    User Defined Codes/Priorities                            76
6.10.1.12.5    Partial Event Entry                                      76
6.10.1.12.6    Fast Forward                                             76
6.10.1.12.7    Duplicate Events                                         76
6.10.1.12.8    Formats/Windows (6.10.1.12.8.1 – 6.10.1.12.8.15)         76
6.10.1.12.9    Format Filing                                            77
6.10.1.12.10   Simultaneous Event Entry Capability                      77
6.10.1.12.11   List Additional Information                              77
6.10.1.13      Soundex                                                  77
6.10.1.14      Similar Name Menus                                       78
6.10.1.15      Alias File                                               78
6.10.1.16      Location Entry Variations (6.10.1.16.1 – 6.10.1.16.5)    78


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909        11
6.10.1.17     Record of Completed Event (6.10.1.17.1 – 6.10.1.17.3)   78
6.10.1.18     Adding Remarks to Event                                 78
6.10.1.18.1   Narrative Information                                   78
6.10.1.18.2   Permanent Part of Record                                78
6.10.1.19     Update Event                                            79
6.10.1.19.1   Address Changes and Updates                             79
6.10.1.19.2   List/Recall/Re-Establish                                79
6.10.1.20     BOLO                                                    79
6.10.1.21     REPO                                                    79
6.10.1.22     Sharing Units                                           79
6.10.1.22.1   Vendor to Provide List                                  79
6.10.1.22.2   Included in Response Selection                          79
6.10.1.22.3   Telecommunicator Notification                           79
6.10.1.23     Pre-Scheduled Events                                    79
6.10.1.24     Pre-Emption of Units                                    79
6.10.1.24.1   Pre-Emption Pending Event                               80
6.10.1.24.2   Pre-Emption Assigned Unit                               80
6.10.1.25     Switch Units                                            80
6.10.1.26     Wrecker Assignments                                     80
6.10.1.26.1   Rotation Criteria                                       80
6.10.1.26.2   File Requirements                                       80
6.10.1.26.3   To be Included in Call History                          80
6.10.1.27     Combining Events                                        80
6.10.1.28     Unit Transfers                                          80
6.10.1.29     Unit Assignment                                         80
6.10.1.29.1   Assignment Based on Recommendations                     81
6.10.1.29.2   Assignment Results in Updates                           81
6.10.1.30     Unit out of Service Self Initiated                      81
6.10.1.31     Unit on Administrative Assignment                       81
6.10.1.32     Display Unit (6.10.1.32.1 – 6.10.1.32.3)                81
6.10.1.32.4   Command/Mouse/Key                                       81
6.10.1.33     Unit Destination Change                                 81
6.10.1.33.1   Added to Call Record                                    81
6.10.1.34     Modification of Dispatch Policies                       82
6.10.1.35     Unit Resource/Dispatch Position Relationships           82
6.10.1.35.1   Active Dispatch Position Required                       82
6.10.1.35.2   Reassignment of Resources                               82
6.10.1.35.3   Resources Under Control of Telecommunicator             82
6.10.1.36     Unit Status                                             82
6.10.1.36.1   Status Changes Based on User Definable Requirements     82
6.10.1.37     Unit Time/Activity Tracking                             82
6.10.1.37.1   Times                                                   82
6.10.1.37.2   To be Included in Event Record                          82
6.10.1.38     Unit Files                                              83
6.10.1.38.1   Unit Type                                               83
6.10.1.38.2   Default Manning Number                                  83
6.10.1.38.3   Equipment                                               83
6.10.1.38.4   Cross-Manned Units                                      83
6.10.1.38.5   Owning Agency                                           83
6.10.1.38.6   Take Home Vehicles                                      83
6.10.1.38.7   Displayable Based on Authorizations                     83
6.10.1.38.8   Some Information Hidden                                 83
6.10.1.38.9   Inventory/Serial Numbers                                83
6.10.1.39     Fire Services Special Considerations                    82


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909      12
6.10.1.39.1    Dispatch Criteria                                                    83
6.10.1.39.2    Move Ups                                                             84
6.10.1.39.3    List of Equipment                                                    84
6.10.1.39.4    Telecommunicator Notification                                        84
6.10.1.40      Call/Event/Personnel Information Retention/Retrieval                 84
6.10.1.40.1    Database to be Provided                                              84
6.10.1.40.2    Retrieval on Real-Time Basis                                         84
6.10.1.40.3    Retrieval Based on Coordinates                                       84
6.10.1.40.4    Personnel Roster (6.10.1.40.4.1 – 6.10.1.40.4.9)                     84
6.10.1.40.5    File must be Searchable                                              84
6.10.1.40.6    Accessible Upon Authorization                                        85
6.10.1.41      Dispatch Mapping Functionality (6.10.1.41.1-6.10.1.41.5)             85
6.10.1.42      GIS/Mapping Application Standards Compliance                         85
6.10.1.43      Multiple Layers of Data (6.10.1.43.1-6.10-1.43.12)                   86
6.10.1.44      Coordinates Used for all Activities (6.10.1.44.1)                    86
6.10.1.45      Map Limitations                                                      86
6.10.1.46      Drag Drop Units                                                      87
6.10.1.46.1    New Event Initiation                                                 87
6.10.1.46.2    Clearing Units from Calls                                            87
6.10.1.46.3    Display of Information (6.10.1.46.3.1-6.10.1.46.3.4)                 87
6.10.1.47      Route Planning                                                       87
6.10.1.48      Search Tools (6.10.1.48.1-6.10-1.48.7)                               88
6.10.1.49.0    GIS Mapping Tools and Functions (6.10.1.49.1-6.10.1.49.12)           88
6.10.1.50      Map Layers Accessed from Legend (6.10.1.50.1-6.10.1.50.6)            89
6.10.1.51      Map Browser Features (6.10.1.51.1-6.10.51.7)                         89
6.10.1.52      Maps to be Printable and to be Forwarded (6.10.1.52.1-6.10.1.52.2)   90
6.10.1.53      9-1-1 Controls                                                       90
6.10.1.54      Discrepancy Report (6.10.1.54.1-6.10.1.54.2)                         90
6.10.1.55      Data/File Types Used/Imported/Exported                               90
6.10.1.56      Updating Data in Real Time                                           90

Section 7      Compliance Matrix                                          Pages 91-

Each Vendor shall provide and complete a compliance matrix as part of the RFP
response. The matrix shall be numbered in the same order as the RFP and shall
include a statement of “Complies”, “Do Not Comply”, or “Complies with Exception(s)”
for each item, including the appropriate explanation for any sections where “Comply
with Exception(s)” is noted. The Vendor shall include other information called for in
the RFP, such as a description of how an individual function works following the
compliance indication if called in the RFP in a “Comments” section of the compliance
matrix.

Section 8     Wiregrass 9-1-1 Center Architectural Diagram________________________

The Wiregrass 9-1-1 Center / EOC is currently under construction with estimated
readiness for installation of equipment in October, 2009. An architectural diagram is
appended at the end of this RFP for vendor review.

Appendices Section          Description                                    A1 – A22

Each Vendor shall complete the Appendices included in this section. The Appendices
shall be numbered in the same order as the RFP.

A1             4.08.5       Fire Building


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                    13
A2           4.23           All Interfaces Identified
A3           5.19           9-1-1 PSAP CTI System Functionality
A4           5.19.29.2      Canned Messages Required
A5           6.05           NENA Matrix
A6           6.08           File Construction
A7           6.10           Vendor to Supply a List of CAD Functionality
A8           6.10.1.2.3     List of Location History Files/Functions/Timers
A9           6.10.1.2.8     Accepted Data
A10          6.10.1.3       Status/Alerts/Timers
A11          6.10.1.5.2     List and Explanation Required
A12          6.10.1.11.4    List of Requirements
A13          6.10.1.12.4    User Defined Codes/Priorities
A14          6.10.1.12.11   List Additional Information
A15          6.10.1.2.9     Unit Assignment
A16          6.10.1.32      Display Unit
A17          6.10.1.37      Unit Time/Activity Tracking
A18          6.10.1.38      Unit Files
A19          6.10.1.39      Fire Services Special Considerations
A20          6.10.1.40      Call/Event/Personnel Information Retention and Retrieval
A21          6.10.1.41      Map Functionality
A22          6.10.1.4.1.1   The GIS Base Map must be ESRI Compatible




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909               14
                            SECTION 1.0 – BACKGROUND

1.00         BACKGROUND INFORMATION
             The governments of Long and McIntosh Counties have entered into a regional
             9-1-1 system – hereto referenced as the “Wiregrass Regional          9-1-1
             System”. This two-county system will serve approximately 21,600 people in
             Long and McIntosh Counties. The Wiregrass Regional 9-1-1 System
             participants are jointly planning and procuring all necessary goods and
             services required to establish and the maintain the E9-1-1 System for call
             handling and dispatching 9-1-1 calls for Long and McIntosh Counties.

             The Wiregrass Regional 9-1-1 PSAP will be located in McIntosh County,
             Georgia, at the Emergency Medical Service Building, 1019 Production Row
             SW, Darien, Georgia, 31305. The building facility is in the process of being
             constructed to accommodate the 9-1-1 center operations with anticipated
             readiness in the October 2009.

             Current Emergency Calling Environment:
             The following provides background information regarding the current
             emergency calling arrangements in place in McIntosh and Long County.

             Emergency service is accessed in McIntosh County by dialing one of three
             numbers:
                9-1-1
                437-4150 (9-1-1 calls are routed to these numbers)
                437-6622 (9-1-1 calls are routed to these numbers)

             Emergency calls using the numbers listed above, are answered at the
             McIntosh county Sheriff’s Department. Emergency Services are dispatched
             from the McIntosh County Sheriff’s Department. Residents within the City of
             Darien dial 437-6644 to reach the Darien Police Department.

             Emergency service is accessed in Long County by dialing one of three
             numbers:

             Residents within the exchange boundaries of the City of Ludowici access
             emergency services by dialing 9-1-1 or one of two seven digit emergency
             numbers:
                (912) 545-2222
                (912) 545-9472

             Calls to 545-2222 rollover to 545-9472. All calls within the City of Ludowici are
             answered and dispatched at the Ludowici Police Department. The Ludowici
             Police Department is staffed 24-7 by one dispatcher. Emergency services for
             the City of Ludowici are dispatched from the Police Department. The Ludowici
             dispatcher is also responsible for answering 9-1-1 calls for the Long County
             Sheriff’s Department after 5 p.m. in the evening and before 8 a.m. in the
             morning.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      15
             Between the hours of 8 a.m. and 5 p.m., emergency calls in Long County and
             outside of the city limits of Ludowici are routed to the Long County Sheriff’s
             Department via the following numbers:
                (912) 545-2118
                (912) 545-2119
                (912) 545-2359
                (912) 545-2589

             Wireless 9-1-1 calls are routed as Phase 0 to a ten-digit number in each of the
             County agencies respectively.

             Future Enhanced 9-1-1 System:
             The planning and deployment of a fully Enhanced 9-1-1 system is currently in
             progress – with an anticipated cutover in accordance with overall PSAP and
             E9-1-1 system readiness (estimated Q4’2009 )       All 9-1-1 calls and seven
             digit emergency calls in McIntosh and Long County will be routed to and
             dispatched from the Wiregrass Regional 9-1-1 center.

             The E9-1-1 system will include six Central Offices: Glennville, Ludowici,
             Hinesville, Darien, Eulonia and Sapelo Island; two counties: Long and
             McIntosh Counties; sixteen communities: Ashantilly, Carnigan, Cox, Crescent,
             Darien (McIntosh County Seat), Eulonia, Meridian, Ridgeville, Sapelo Island,
             Shellman Bluff, Townsend, Valona, Bayview, Donald, Elim, and Ludowici
             (Long County Seat); and seventeen Public Safety Agencies. Each of the six
             Central Offices will be directly trunked to the tandem office in Savannah and
             from there to the PSAP in Darien. Calls for service will be handled by the call
             center using direct dispatch to all agencies in the two-county area.

1.01         COMMUNICATIONS CENTER INFORMATION
             The Wiregrass Regional 9-1-1 Center will have three 9-1-1 answering
             positions in the communications area of the new facility.There is currently no
             9-1-1 system equipment, Computer Aided Dispatch or GIS dispatch mapping
             system in use in the existing McIntosh or Long County facilities.

             Wiregrass 9-1-1 telecommunicators will provide dispatch services for the
             following agencies:

                           McIntosh County                           Long County
               Sheriff’s Office                            Sheriff’s Office
               City of Darien Police                       City of Ludowici Police
               McIntosh Co. EMS                            Long Co. Fire Department
               McIntosh Co. EMA                            Long Co. EMA
               Volunteer Fire Depts:                       Lilberty Co. EMS
               Crescent,   Cox     ,Darien,   Eulonia,
               HarrisNeck,     Meridian,    Shellman,
               Townsend, Notrthside and Jones




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      16
             The current answering centers have access to GCIC/NCIC and Amber Alerts
             using stand-alone computers. The centers provide tone, voice and text paging
             utilizing PROPAGE alphanumeric digital paging.

             Annually approximately 12,000 calls for emergency service are received
             between the Long County and McIntosh County emergency call centers.

1.02         LEC 9-1-1 SYSTEM SERVICE PROVIDER
             The local exchange carrier serving McIntosh County is the Darien Telephone
             Company; the local exchange carriers serving Long County are Windstream
             and Coastal Communications (CenturyTel). The 9-1-1 system Service
             Provider for the County will be AT&T.

             The 9-1-1 selective router is a Nortel DMS100 and is located in the City of
             Savannah, Georgia. ALI Database management services will be provided by
             Intrado, under contract with AT&T which will require connectivity to dual ALI
             DBMS nodes.

1.03          INTERFACE TO ADMINISTRATIVE TELEPHONE EQUIPMENT
             The facility will be served by central office based digital Centrex administrative
             phone system provided by the Darien Telephone company. The vendor
             should include the ability to interface the proposed 9-1-1 CPE with the planned
             Centrex system.

1.04         RADIO CONSOLE EQUIPMENT
             New Radio Console equipment is being procured under a separate
             procurement process – there will be three (radio) positions encompassing
             approximately (15) radio channels.

1.05         RADIO 9-1-1-CAD-MAPPING CONSOLES
             As part of the center remodeling, new communications center furniture
             (consoles) are being procured under a separate procurement process. The
             vendor will be responsible for ensuring that the equipment proposed will work
             with and fit in these new consoles. The Vendor will be responsible for the
             connection of the equipment proposed to the appropriate connection point(s)
             of any central equipment it provides which will be installed in the equipment
             room located adjacent to the Communications Center as per Section 1.07.

1.06         EQUIPMENT ROOM
             A new equipment room is being built as part of the Wiregrass 9-1-1 project.
             The approximate size of this room will be 17’9” X 14’3”. . It is the intent of the
             County to rack-mount all appropriate equipment in this new room. The Vendor
             should list and provide drawings depicting the racks it would supply along with
             the location within the racks of the proposed equipment it will provide as part
             of this section. The Vendor will be responsible for placement of the proposed
             equipment and racks within the equipment room. Connectivity from the
             equipment room to the E9-1-1 communications center will be via overhead
             cable trays and conduit – there will not be a raised computer floor in the
             communications area. Additional page(s) may be included and must be
             labeled 1.06 and included in the appropriate order.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       17
1.07         LOCATION OF EQUIPMENT
             It is the desire of McIntosh County that only the equipment required for use by
             the Telecommunicators will be located in the dispatch/call taking consoles in
             the communications area. All infrastructure and common equipment will be
             located in the equipment room. A building schematic will be provided to
             vendors of record requesting this RFP as an addendum to this notice.
             Vendors are required to provide the racks in which their equipment will be
             mounted. The rack(s) must be secured to prevent them from falling or
             toppling over in the event of a natural disaster or accident. The selected
             vfendors will be responsible for touring the center, in accordance with the the
             PSAP construction and readiness schedule. Subsequent to the contract being
             awarded, the selected Vendor and McIntosh County will make a final decision
             on the number and types of racks.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     18
                      SECTION 2.0 – GENERAL REQUIREMENTS

2.00         GENERAL DESCRIPTION OF PROJECT
             McIntosh County Georgia is requesting Proposals from qualified Public Safety
             Systems Providers for the purchase, installation, configuration, training, and
             long-term maintenance of a turnkey Computer Based Enhanced Next
             Generation, 9-1-1 Customer Premise Equipment (9-1-1 CPE) and Computer
             Aided Dispatch with an integrated GIS/Dispatch Mapping 9-1-1 system from a
             single vendor.

2.00.1       DEFININITION INTEGRATED GIS/MAP
             For the purposes of this RFP an integrated GIS/Map is one that is an integral
             part of the CAD system design such as; one option of a series of options
             always available with the CAD system proposed by the CAD system vendor or
             is one that is an integral part of and included as standard with all CAD
             systems supplied from the CAD system vendor.

2.01         TURNKEY REQUIREMENT
             The County requires that the system(s) be proposed as Turnkey system(s)
             including, but not limited to, all software, hardware, interfaces, and file
             builds/data entry, delivery, installation, implementation, and maintenance
             support. These systems are to be supported by a Prime Contractor under a
             single contract for the life of the contract and require that the Prime Contractor
             be the single point of contact for McIntosh County.

2.02         McINTOSH COUNTY DAILY CONTACT INFORMATION
             Mr. Smart will serve as the County primary point of contact for this RFP.

             Mr. Luther Smart
             McIntosh County Board of Commissioners
             Post Office Box 584
             310 North Way
             Darien, GA. 31305

             (912) 437-6671

             Mr. Ray Parker will serve as the secondary point of contact for this RFP.

             Mr. Parker’s contact information is :
             Office: 912-437-5170
             Email: raygema@darientel.net

2.03         COUNTY’S OBLIGATIONS DEFINED
             Neither the Request for Proposal nor the receipt of any Proposal constitutes
             an offer or acceptance, and in no case will either commit McIntosh County to
             award a contract or pay any costs incurred in preparation of a response, nor to
             procure or contract any services or supplies whatsoever. McIntosh County
             reserves the right to negotiate with all qualified sources, and to cancel this
             Request for Proposal in part or in its entirety. McIntosh County further




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                         19
             reserves the right to amend or waive any or all requirements or specifications,
             and accept or reject any or all responses.

2.04         PARTICIPATION INFORMATION
             Any vendor wishing to participate in the McIntosh County Request for
             Proposal process is required to obtain a copy of the RFP by contacting Mr.
             Luther Smart, no later than June 30, 2009 by e-mail at:
             [smartlm@darientel.net], said e-mail should include the following
             information:
                 Name of firm making the request
                 Mailing address of firm
                 Name of contact person for that firm’s Proposal (one person per firm)
                 E-mail address, fax and voice telephone number for the contact person
                 A copy of the RFP will be sent to the requester by registered mail or by a
                 commercial delivery service

2.04.1        RFP REVIEW MEETING
              An RFP review meeting (conference call) will be held on July 7th to review
             content and questions associated with this RFP from Vendors of record.
             Vendors requesting the RFP will be provided with the conference call
             information prior to the meeting. Vendors are requested to submit questions
             prior to the meeting to Mr. Luther Smart (smartlm@darientel.net).

2.05         PROPOSAL RESPONSE INFORMATION
             Three (3) printed copies and one electronic copy of all responses to this
             request must be received in the office of Mr. Luther Smart no later than 5:00
             PM Eastern Time on August 7,2009. All responses must be enclosed in an
             opaque sealed envelope or package, marked plainly “Wiregrass Regional 9-
             1-1 Center: Next Generation E9-1-1 CPE-CAD-Mapping System Proposal
             ”. If the Proposal is sent through the mail or other delivery system the sealed
             envelope or package shall be enclosed in a separate envelope or package
             with the notation “Proposal Enclosed” on the face of it. Late responses will
             be disqualified.

             GeoComm has been contracted to provide equipment and systems
             procurement services as part of the Wiregrass 9-1-1 project. One complete
             hard copy and one electronic copy of the proposal response shall also be
             provided to :

              Mr. Ronald Bloom, ENP
              GeoComm
              2421 Walnut
              Blue Island, IL. 60406-9998
              Email: rbloom@geo-comm.com


2.05.1       PROPOSAL FORMAT
             The proposal shall be delivered in the following format:




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     20
2.05.1.1     Cover letter

2.05.1.1.1   Section 1:     Executive Summary
                            The vendor will provide an Executive Summary no longer than
                            two (2) pages in length.

2.05.1.1.2   Section 2:     Vendor response to “Section 2: General Requirements”
                            Vendors shall respond to these sections using the vendor
                            supplied response matrix labeled Section 7 as referenced in
                            this RFP. The Vendor shall include a statement indicating that
                            it “Complies”, “Does Not Comply”, or “Complies with
                            Exception(s)”. If the Vendor indicates that it “Complies with
                            Exception(s)”, it must identify the exception.

                            The vendor must include explanations required by the RFP in
                            the Comments area of the matrix.        If the response to
                            Comments exceeds the space provided in the matrix, attach
                            separate page(s) numbered in the same sequence as the
                            matrix.

205.1.1.3    Section 3:     Pricing
                            The vendor will provide pricing for the solution as outlined in
                            RFP Section 3: Pricing.

205.1.1.4    Section 4:     Vendor response to “Section 4: General Proposal”
                            Vendors shall respond to these sections using the matrix
                            labeled Section 7 to be developed by the Vendor and included
                            with this RFP. The Vendor shall include a statement indicating
                            that it “Complies”, “Does Not Comply”, or “Complies with
                            Exception”. If the Vendor indicates that it “Complies with
                            Exception”, it must identify the exception. The vendor must
                            include explanations required by the RFP in the “Comments”
                            area of the matrix. If the response to Comments exceeds the
                            space provided in the matrix, attach separate page(s)
                            numbered in the same sequence as the matrix.

205.1.1.5    Section 5:     Vendor response to “Section 5: 9-1-1 CPE” and
                            “Section 6 CAD / GIS MappingTechnical Matrix”.
                            Vendors shall be responsible for developing and
                            responding to these sections using the matrix labeled
                            Section 7. The Vendor shall include a statement indicating
                            that it “Complies”, “Does Not Comply”, or “Complies with
                            Exception”. If the Vendor indicates that it “Complies with
                            Exception”, it must identify the exception. The vendor must
                            include explanations required by the RFP in the “Comments”
                            area of the matrix. If the response to Comments exceeds the
                            space provided in the matrix, attach separate page(s)
                            numbered in the same sequence as the matrix.

205.1.1.6    Appendices     Vendor shall attach the appendices in numerical order following
                            the Matrix.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                    21
2.05.2       ELECTRONIC COPY REQUIRED
             Vendor shall provide an exact and complete electronic copy of their Proposal
             using Microsoft Word and/or Excel as appropriate. These copies will be
             included using CDs or DVDs as may be appropriate.

2.05.3       DEADLINE FOR RESPONSE
             All responses received by the deadline will be publicly opened and read aloud
             by the McIntosh County Manager at a scheduled County Board meeting or
             other meeting as determined by the County Late responses will be returned
             unopened to Vendor.

2.05.4       VENDORS RESPOND TO EVERY ITEM
             Each Vendor must furnish all information requested by and respond to every
             item in this RFP in the same order and number sequence as used in the RFP.
             Any Proposal that does not respond to every item in the proper order and
             number sequence may, at the option of McIntosh County, be rejected and
             receive no further consideration.

2.05.5       OPTIONS
             Vendors may supply options to the RFP, which should clearly be identified as
             “Options”. ptions must comply with all other sections of the RFP. Options
             must be equivalent to or exceed the minimum requirements of the RFP. It will
             be Vendors responsibility to explain the equivalency and benefit(s) of any and
             all options offered. It shall be the County’s option to accept or reject any and
             all options offered. Vendors who include options to the original request must
             do so on a separate page(s) clearly marked as Options. Each option should
             contain the appropriate number/letter of the section of this RFP to which it
             relates and be included in the proper order and sequence of the RFP.

2.05.6       EXCEPTIONS
             Vendor shall clearly indicate and identify any and all exceptions to any and all
             sections of the RFP. The exceptions must be included in the appropriate area
             of the RFP to which they apply and must include the reason the exception is
             being taken.

2.06         APPLICABLE LAW
             The law of the State of Georgia shall apply to the interpretation of this and
             every other document and/or agreement related to the Request for Proposal
             and any disputes arising there from. Moreover, all Vendors agree that any
             dispute arising from said documents or agreements related to the Request for
             Proposal shall be litigated, if necessary, in the Atlantic Judicial Circuit of
             Georgia.

2.07         FACILITY UPGRADES/CHANGES
             The Vendor shall be responsible for advising the County of any needed
             changes to the PSAP facility and or equipment in order to accommodate the
             systems proposed and allow them to safely operate in the manner intended.
             The Vendor shall be responsible for making any changes not identified in the
             response at the Vendors cost.



WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     22
2.08         PERMITS AND CODE REQUIREMENTS
             Vendor shall be responsible for researching and obtaining any needed permits
             and for ensuring that the systems installed meet all local, state, and national
             codes.

2.09         PERMISSION TO PROCEED
             Vendor(s) must obtain the County’s permission in writing before proceeding
             with the project and/or work. Vendor will be responsible for any permits or
             licenses for this project.

2.10         AMERICANS WITH DISABILITIES ACT REQUIREMENTS (ADA)
             Systems proposed and installed must comply with any and all applicable ADA
             regulations and requirements. Vendors shall note any such regulations and
             requirements that impact their response to this RFP.

2.11         VENDOR TO ACT AS SINGLE POINT OF CONTACT
             The Primary Contractor (Vendor) under a single contract shall act as the
             single point of contact for all warranty and service related issues. Should the
             Vendor partner with other firms, vendors, or companies to deliver the systems
             requested, the Primary Contractor shall maintain responsibility for all systems
             for the life of the contract. McIntosh County shall not be required to coordinate
             or work with the partners independently. The chosen Primary Contractor shall
             provide and maintain for the life of the contract a toll-free number to be used
             by the County for contact purposes.

2.12         VENDOR TO VERIFY COMPLETENESS
             Notwithstanding the details presented in these specifications, it is the
             responsibility of the Vendor to verify the completeness of the materials and the
             suitability of the software and equipment to meet the intent of these
             specifications. Any additional equipment or service(s) required after execution
             of a contract, even if not specifically mentioned herein, shall be provided by
             the Vendor without claim for additional payment; it being understood that
             complete and operating systems are required. The successful Vendor will be
             obligated to provide a system that meets all guarantees in their submitted
             Response for the price contained therein.

2.13         PSAP SITE VISIT
             Vendors are encouraged to schedule a site visit to the regional Wiregrass
             9-1-1 center which is currently under construction with an expected
             “installation ready” timeframe of October, 2009. The selected vendor will be
             required to conduct a site visit upon PSAP readiness to assess or modify
             connectivity requirements provided as part of their proposal. The site visit will
             be scheduled in accordance with the PSAP construction schedule..


2.13.1       OMISSIONS/ERRORS VENDOR’S RESPONSIBILITY
             In as much as a mandatory site visit is being held any omissions or errors in
             the Vendors Response that could have been determined, in the opinion of
             McIntosh County, by the responding Vendor will be the responsibility of said
             Vendor.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       23
2.14         EVIDENCE VENDOR HAS INVESTIGATED
             Submission of a proposal shall be conclusive evidence that the Vendor has
             investigated and is satisfied as to the specifications of this RFP and the
             conditions to be encountered in performing the work. Any additional materials
             and/or labor that the Vendor deems necessary to ensure a satisfactory
             installation for the purpose intended shall be included in the proposal
             quotation.

2.15         SUBMISSION OF QUESTIONS OR CHANGES
             All questions or change requirements identified as a result of the site visit shall
             be directed to:

             Mr. Luther Smart
             McIntosh County Manager
             smartlm@darientel.com

2.16         PROPOSALS BINDING 120 DAYS
             All formal proposals submitted shall be binding for one hundred and twenty
             (120) calendar days following the RFP response date.

2.17         SUCCESSFUL VENDOR SELECTION
             Responses will be evaluated by the County for conformance to the
             specification requirements. The Vendor warrants that all system furnished
             here under is new, current manufacture, and includes the latest hardware and
             software designs being delivered by each manufacturer. Only those systems
             proposed, which are currently operating in a live PSAP environment, from
             Vendors providing a demonstrated capability and experience in the design and
             implementation of similar systems will be considered.

2.17.1       ORAL PRESENTATION MAY BE REQUIRED
             Responders may be requested to make an oral presentation / product
             demonstration. Decisions as to those Vendors chosen to make presentations
             will be based on the information provided in their response and other criteria,
             which McIntosh County may apply. Suitable time will be scheduled for each
             oral presentation.

2.17.2       COUNTY’S FINAL DECISION
             The County’s final decision will be based upon an analysis of the offering, not
             just lowest price as indicated. Vendors submitting a response to this RFP
             acknowledge and agree to the finality of the County’s decision.

2.18         METHOD OF PAYMENT
             The County will provide payment for the accepted Response as follows:
             PHASED PURCHASE PAYMENTS
                 20% upon contract signing
                 20% upon successful installation
                 30% upon testing and conditional acceptance
                 30% upon final system acceptance



WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                        24
2.18.1       INVOICE SUBMISSION
             Mr. Luther Smart
             McIntosh County Manager
             P.O. Box 584
             310 North Way
             Darien, Ga. 31305-0584

2.18.2       INVOICES EASY TO READ WITH JUSTIFICATION FOR PAYMENT
             Invoices shall include easily understood detail, sufficient to justify the request
             for payment to such an extent that the County can verify the work has been
             done or the equipment/software provided.

2.19         SECURITY OF SYSTEM(S) DURING STORAGE
             McIntosh County will accept title (ownership) of the system(s) purchased upon
             successful implementation and acceptance testing. The Vendor shall retain
             ownership of and liability for the systems until McIntosh County accepts
             ownership.

2.20         WARRANTY
             The Vendor warrants that the systems equipment, software, and services
             delivered under this contract conform to the RFP and contract requirements
             and are new, free of any defect of equipment, material, or workmanship. In
             the event defects become evident within the warranty period, the Vendor shall
             furnish replacement parts/software, materials, procedures, and labor as
             necessary, at no cost to McIntosh County. The Vendor shall be liable to
             McIntosh County for supplying information, materials/software, for mandatory
             revisions/upgrades implemented by the manufacturer at no cost to the
             purchaser for the duration of the warranty period.

2.20.1       WARRANTIES IN WRITING
             The Vendor shall provide all warranties in writing to the purchaser.

2.20.2       DURATION OF WARRANTY
             The duration of the warranty period shall be stated by the Vendor in their
             response and shall be at no less than one (1) year. The warranty period
             shall commence on the date of final system acceptance, not on the date of
             equipment/software delivery or completion of installation.

2.20.2.1     OPTIONAL TWO (2) YEAR WARRANTY
             The Vendor should provide an optional two year warranty for the systems
             proposed.

2.20.3       GREATEST PROTECTION TO PURCHASER APPLIES
             If there is a conflict between a clause in this warranty and a clause in the
             Vendors warranty, the clause that extends the greatest protection to the
             purchaser under the circumstances in question shall control.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       25
2.20.4       VENDOR TO REMEDY
             Under this warranty the Vendor shall remedy at its own expense any failure to
             conform to the general contract terms, specifications, or any other document
             included by reference into this contract. Vendor also agrees to remedy, at its
             own expense, any defect in materials or workmanship.

2.20.5       PURCHASER HAS RIGHT TO REMEDY AT VENDOR’S EXPENSE
             Should the Vendor fail to remedy any failure, defect, or damage within a
             reasonable time after receipt of notice; thereof, the purchaser shall have the
             right to replace, repair, or otherwise remedy such failure, defect, or damage at
             the Vendor’s expense. This failure is also a breach of contract. Thus, the
             purchaser's rights are in addition to and not as an alternative to the
             purchaser's rights under breach of contract.

2.21         USE OF SUB-CONTRACTORS
             The Prime Contractor shall be responsible to McIntosh County and be the
             single point of contact for any and all sub-contractors used on the project.
             Sub-contractors shall be subject to the requirements of this RFP and held to
             the same standard as the Prime Contractor.

2.22         FINAL SYSTEM ACCEPTANCE
             A system(s) final acceptance test monitored and supervised by McIntosh
             County and/or its agent(s) to ensure that each system and its associated
             functions perform as specified shall occur after all of the system components
             have been completely installed, training has occurred, and the systems have
             been conditionally accepted and run forty-five (45) days without any
             malfunctions.

2.22.1       MEASURABLE TESTING
             Vendor shall provide an Acceptance Test Plan (ATP) for each component and
             subsequent sub-component for each functional and technical aspect of the
             functions and specifications for the system(s) in which the response is being
             offered with McIntosh County reserving the right to include additional
             parameters.

2.22.2       FAILURE TO PASS ACCEPTANCE TEST
             If any component of the Acceptance Test Plan (ATP) is not met, McIntosh
             County will provide the Prime Contractor a written description of the way(s) in
             which the system(s) performance was deemed unsatisfactory.              Prime
             Contractor is to resolve the problem(s) within five (5) business days.

2.22.3       ON-SITE SUPPORT DURING INSTALLATION AND TESTING
             The Vendor is required to provide on-site support during the installation and
             the testing phases of implementation.

2.22.4       RIGHT TO CONTINUE TO USE
             If it is discovered that the system or any part thereof requires correction,
             McIntosh County must, nevertheless, have the absolute right to continue the
             use of the system until such time as it is convenient for McIntosh County to


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     26
             accommodate the vendor’s implementation of system corrections.

2.22.5       VENDORS RESPONSIBILITY TO CORRECT
             If the system(s) do not function because of a problem with the system(s)
             supplied, it is the Vendors responsibility to define/document the problem and
             furnish the corrective action to fix the problem.

2.22.6       ACCEPTANCE SHALL NOT LIMIT PURCHASERS RIGHTS
             The "acceptance" of the systems subsystems or individual equipment by the
             purchaser shall not limit the purchaser's rights with respect to material defects,
             workmanship, or fraud.

2.23         SERVICE
             The Vendor shall identify the location of an established service facility
             equipped with the capability and spare parts necessary to provide service on
             the systems proposed. The Vendor’s staff shall include qualified technical
             personnel, trained by the manufacturer for the system proposed.

2.23.1       SERVICE OPTIONS
             The Vendor must be able to supply remote and on-site service. As part of the
             response the Vendor must describe the services that can be supplied remotely
             and on-site.

2.23.1.1     24X7 HELP DESK
             McIntosh County desires 24x7 availability of Help Desk services. The Vendor
             must describe the Help Desk services available by telephone to hardware and
             software support technicians and system Users.

2.23.1.2     FACILITIES NEEDED IN McIntosh COUNTY
             Vendor must describe the facilities needed at McIntosh County to allow
             remote access and service.

2.23.1.3     CHANGE FROM REMOTE TO ON-SITE SUPPORT
             Vendor shall describe the procedure for and point at which service changes
             from remote to on-site support.

2.23.1.4     VENDOR RESPONSIBILITY FOR TURNKEY SERVICE
             Vendor shall be responsible for loading all software fixes, patches, and
             updates provided for the systems purchased as a result of this RFP.

2.23.2       PROBLEM ESCALATION
             The Vendor must describe, in detail, the proposed plan for problem escalation.
             Some of those considerations, but not all, that should be included in the plan
             are; how long after initial notification before the problem escalates to larger
             support resource commitments, and then for function limiting problems, to the
             incurring of liquidated damages?

2.23.3       ABILITY OF VENDOR TO SUPPORT
             The Vendor must describe the impact anticipated on operational and technical
             support employees during routine preventive, corrective maintenance, and
             emergency maintenance procedures. It is recognized that the Vendor cannot


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       27
             anticipate every situation; however, a reasonable discussion on routine repair
             procedures is required.
2.23.4       SERVICE NOTIFICATION INFORMATION
             The Vendor shall provide 24 hours by 7 days a week by 365 days a year toll-
             free number for reporting troubles.

2.23.5       SERVICE RESPONSE TIMES
             Response times are defined as the interval from call for service until the time
             the system is being accessed remotely or until arrival at the Wiregrass
             Regional 9-1-1 PSAP of a fully trained, equipped, and qualified service
             technician capable of diagnostic analysis and equipped to repair system
             failures and to correct the problem. The County will require the following
             service response times.

2.23.5.1     MAJOR FAILURE TIME- REMOTE
             Within 2 hours.

2.23.5.2     MAJOR FAILURE TIME – ON-SITE
             Within 4 hours.

2.23.5.3     MINOR FAILURE TIME - REMOTE
             Within 4 hours.

2.23.5.4     MINOR FAILURE TIME – ON-SITE
             Within 4 hours, Monday-Friday, or by noon the following workday if reported
             on Friday after normal working hours or on the weekend.

2.23.6       VENDOR TO DEFINE MAJOR FAILURES
             The Vendor shall provide a list or definition of those failures that will be
             considered as major failures; however, any failure that results in the inability of
             the system to be used for call entry and call dispatch services shall be
             classified as Major.

2.23.6.1     MINOR FAILURE DEFINITION
             All others not identified as Major.

2.23.7       PSAP MONITORING/SERVICE EQUIPMENT
             The Vendor is responsible for identifying what equipment and connectivity
             McIntosh County must provide to allow remote service.

2.23.8       PARTS AVAILABILITY
             The Vendor shall certify that it maintains complete set of parts and all software
             necessary to support McIntosh County. The Vendor must identify where those
             spare parts and software will be located, and a maximum time that will be
             required to get the required parts and/or software to the County PSAP. A
             complete set of parts for all systems must be kept available for McIntosh
             County and must be kept in the United States.

2.23.9       ONGOING PRODUCT SUPPORT
             The Vendor shall guarantee to support the systems provided, replace such
             parts and or software, and provide service as may be required for a period


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                        28
             consistent with the life of the equipment, life of the service contract, or for six
             (6) years, whichever is longer.
2.23.10      OPTIONAL LONG-TERM SERVICE AND WARRANTY
             The Vendor shall make available, after the first year’s warranty period, the
             option of an annual contract for service of the systems proposed. This option
             is to be available each year for a minimum of five (5) years from date following
             the one year warranty. Service will include all system materials, equipment,
             parts, labor, and any necessary software. Cost of maintenance for the
             systems proposed must be stipulated as part of the response.

2.23.11      OPTIONAL LONG-TERM TIME AND MATERIALS SERVICE PROPOSAL
             Vendors are also required to submit an optional service contract that would
             provide maintenance for the systems proposed on a time and material basis.
             Quoted hourly rates are to include:

2.23.11.1    BASE RATE
             Base Rate: 8:00 AM to 5:00 PM - Monday to Friday.

2.23.11.2    OFF HOURS RATE
             Off Hours Rate: 5:00 PM to 8:00 AM - Monday to Friday.

2.23.11.3    WEEKEND RATE
             Weekend Rate: 5:00 PM Friday to 8:00 AM Monday.

2.23.11.4    HOLIDAY RATE
             Holiday Rate: 12: midnight Holiday eve to 12: midnight of Holiday.

2.24         SOFTWARE AND EQUIPMENT
             Discussion of software and equipment must be confined to the configuration
             and level of equipment recommended in the Proposal.

2.24.1       LATEST VERSION OF SOFTWARE REQUIRED
             McIntosh County must have the latest release(s) of supported production
             version software for the system(s) proposed. The latest production version of
             software releases for the product lines selected must be proposed. If between
             the time proposed and the time of final acceptance new releases of software
             are marketed and available they must be provided to McIntosh County without
             additional charge. Vendors must identify the versions of the software being
             supplied as part of its response to the RFP.

2.24.2       SOURCE CODE
             The Vendor will enter into a source and configuration code escrow agreement,
             with a County approved escrow agent. The proposed escrow agreement
             shall be submitted with the Vendor’s proposal for review by the County . The
             escrow agreement requires the Vendor to put in escrow any and all system(s)
             software source(s) and configuration code(s). The source code shall be
             released to the County if one of the following events has occurred: the Vendor
             or its Subcontractor(s) has made an assignment for the benefit of the
             creditors; the Vendor or its Subcontractor(s) institutes or becomes subject to
             liquidation or bankruptcy proceeding of any kind; a receiver or similar officer
             has been appointed to take charge of all or part of the Vendor’s or


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                        29
             Subcontractor’s(s’) assets; or the Vendor or its Subcontractor(s) terminates its
             Maintenance or Operations Support Services for the County for the software
             or has ceased supporting and maintaining the Software for the State, whether
             due to its ceasing to conduct business generally or otherwise. In the event of
             liquidation or bankruptcy, the Vendor or its Subcontractor(s) has the
             opportunity to have the liquidation or bankruptcy dismissed within 30 days.

2.24.3       SOFTWARE VERSION UPDATE COORDINATION
             Vendors shall be responsible for ensuring for the life of the contract that
             software version changes to one component of the system(s) proposed have
             no negative impact on the other components of the system(s) proposed.
             McIntosh County shall not be required to coordinate these updates or changes
             between the manufacturers or suppliers of the individual components.

2.24.4       LICENSES
             The Vendor must comply with hardware, software, and intellectual property
             rights licensing requirements for their and McIntosh County’s use during
             installation and McIntosh County’s ongoing use after installation.

2.25         COMPANY INFORMATION
             The Vendor must provide the following company information as part of its
             response to the RFP:

2.25.1       COMPANY CONTACT
             Name of Company, Company Home Office Address, Company Home Office
             Phone Number, and Chief Operating Officer.

2.25.2       RFP CONTACT
             Name, Position, Office Address, and Phone Number of person submitting the
             Response.

2.25.3       NEGOTIATION AUTHORITY
             Name, Position, Office Address, and Phone Number of individual(s) with the
             authority to negotiate and contractually bind the Vendor, and who may be
             contacted during the Response evaluation.

2.25.4       OUTSIDE PARTNERS
             Name, Address, and Phone Number of any outside partners, subcontractors,
             or joint venture firms used on similar work.

2.25.5       NUMBER OF EMPLOYEES
             Number of employees by job title who would be involved in this project,
             including ongoing maintenance services.

2.25.6       EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
             The Vendor must agree in its response to the RFP that it will abide by all
             applicable state and local statutes referencing Equal Employment Opportunity
             requirements.       In the solicitation and awarding of contracts, no covered
             institution shall discriminate against a Vendor because of race, religion, color,
             sex, national origin, age, disability, or any other basis prohibited by state or
             federal law. The procurement policies of a covered institution shall provide


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      30
             that, whenever solicitations are made seeking competitive procurement of
             goods or services, it shall be a priority of the institution to provide for fair and
             reasonable consideration of small, women and minority-owned businesses,
             and to promote and encourage a diversity of suppliers.

2.25.6.1     STATEMENT TO BE SUPPLIED
             Vendor shall include a copy of its Equal Employment Opportunity plan as part
             of the response.

2.25.7       LENGTH OF TIME IN BUSINESS
             Vendor must indicate the length of time the company has been in the business
             of supplying, installing, and servicing the equipment being proposed under its
             current name. If the company was purchased or merged within the last four
             years and the name changed, the original name should be noted. If the
             company is in the process of being purchased, the Vendor shall advise so.

2.25.8        REFERENCES
             Vendor must provide a list of all clients for whom it has provided 9-1-1 CPE
             CAD / Dispatch Mapping system             of the same type configuration or
             components as is being proposed as a result of this RFP. The list should
             indicate those clients for whom the systems/equipment has been installed, is
             operational, the size of the installation, and a contact person at the client’s
             location along with a phone number and e-mail.

2.25.9       COMPLAINTS
             Vendor must list any complaints that have been filed with the company or the
             Better Business Bureau by previous or current clients pertaining to the sale,
             lease installation, operation, or service of the systems/equipment being
             proposed.

2.25.10      OTHER INFORMATION
             Any other information that demonstrates the proposing company’s stability,
             ability to supply the requested system, and the ability to quickly and
             professionally respond to service problems and outages.
2.26         INSURANCE REQUIREMENTS
             The Vendor agrees to provide the County with a Certificate of Insurance in
             compliance with the following criteria:

2.26.1       FORM
             All certificates should be issued on a standard Accord Form naming “McIntosh
             County” as an additional insured.

2.26.2       PUBLIC LIABILITY
             Limits for Public Liability should be no less than $1,000,000 bodily injury each
             occurrence and $500,000 property damage each occurrence and $1,000,000
             in the aggregate. An acceptable alternative would be $1,000,000 combined
             single limit for bodily injury and property damages. Coverage should be on a
             comprehensive form providing coverage for:                 premises/operations,
             underground explosion and collapse, products/completed operations,
             contractual liability, independent contractors, broad form property damage,
             and personal injury.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                         31
2.26.3       PROFESSIONAL LIABILITY
             Professional Liability Insurance should also be shown on your Certificate of
             Insurance.

2.26.4       AUTOMOBILE LIABILITY
              Automobile Liability Coverage should be afforded on all owned,
             non-owned, and hired vehicles whether private passenger or other than
             private passenger. Limits should be no less than $500,000 bodily injury per
             person, $1,000,000 per accident, and $500,000 property damage each
             accident. An acceptable alternative would be $1,000,000 combined single
             limit for bodily injury and property damage.

2.26.5       WORKERS COMP
             Worker’s Compensation Coverage should be afforded for all operations of the
             insured as statutorily required by the State of Georgia. Coverage for
             Employer’s Liability should be no less than $500,000 for each accident;
             employee and policy limit.

2.26.6       ADVANCE NOTICE OF CHANGE
             McIntosh County must receive a minimum of thirty (30) days advance written
             notice of any material change or cancellation of any policy listed on the
             certificate.

2.26.7       CERTIFICATE
             Vendor must provide the County a copy of the Certificate of Insurance in place
             between the contractor and their subcontractor or subcontractors. Copy must
             be on file with the County before performance under the contract can begin.

2.27         PERFORMANCE BOND
             Selected Vendor shall provide a performance bond in an amount sufficient to
             cover 100% of the contract cost.

2.28         PROPRIETARY INFORMATION
             Trade secrets or proprietary information submitted by a Vendor in connection
             with this procurement transaction shall not be subject to public disclosure
             under the applicable Georgia Public Procurement statutes however, the
             Vendor must invoke these protections prior to or upon submission of
             the data or the materials, and must identify the data or other materials to
             be protected and state the reason why protection is necessary. Vendor
             shall submit, in a separate section of the proposal, any information considered
             by the Vendor to be trade secrets or proprietary information, shall clearly
             identify the information as trade secrets or proprietary information, and shall
             state the reason why protection is necessary. Vendor may not declare the
             entire proposal proprietary nor may they declare pricing to be proprietary.
             Reference may be made within the body of the proposal to proprietary
             information; however, all information contained within the body of the proposal
             not in the separate section labeled proprietary shall be public information.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     32
2.29         INVESTIGATIONS
             McIntosh County may make such reasonable investigations as deemed proper
             and necessary to determine the ability of solicited and unsolicited Vendors to
             perform the work. Vendors shall furnish McIntosh County with all such
             information and data for this purpose as may be requested.

2.29.1       INSPECTION OF VENDOR FACILITIES
             McIntosh County reserves the right to inspect Vendors’ physical operation(s)
             prior to award to satisfy questions regarding Vendors’ capabilities. McIntosh
             County further reserves the right to reject any Proposal if the evidence
             submitted by or investigations of such Vendor fails to satisfy the County that
             such Vendor is properly qualified to carry out the obligations of the contract
             and to complete the work contemplated herein.

2.30         VENDOR TO INCLUDE CONTRACT
             Vendors must include a copy of the contract to intend to use if they are the
             successful Vendor for the McIntosh County system(s).

2.31         PRELIMINARY WORK PLAN
             The Vendor must provide a preliminary high level work plan and project
             milestones in Gantt chart (or similar) format to demonstrate the period of time
             required from finalizing contract negotiations to completing the installation and
             final acceptance testing of all systems proposed with the Proposal submission.
             Upon award of contract, a Project Manager will be assigned by the Vendor.
             During the course of the project, periodic status meetings and/or calls will be
             held in accordance with a schedule agreed upon by the Prime Contractor and
             McIntosh County.

2.31.1       FINAL WORK PLAN
             The selected Vendor will be required to submit a final work plan for McIntosh
             County’s approval prior to beginning installation work.

2.32         CONTRACT CHANGE ORDERS - COUNTY
             McIntosh County may, acting through the Project Director or his/her designee,
             make changes in the scope of this Contract by written Change Order.
             Selected vendor shall, within ten (10) working days from the date of receipt of
             the Change Order, notify the County whether any such change causes an
             increase or decrease in the cost or time required for performance of any
             portion of this Contract. The County may then withdraw the Change Order,
             authorize work under the Change Order, or promptly negotiate a Contract
             amendment. Any claims by the Vendor for an increase under this section
             must be asserted within ten (10) working days from date of receipt by Vendor
             of the Change Order or such claim is waived.

2.32.1       CONTRACT CHANGE ORDERS - VENDOR
             The Vendor may submit proposed changes within the scope of this Contract
             by written Change Order. Such Change Order shall state whether it causes
             an increase or decrease in cost or time required for performance of any
             portion of the Contract. The County shall, within ten (10) working days from


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      33
             the date of receipt of the Change Order, notify the Vendor to withdraw the
             Change Order, authorize work under the Change Order, or promptly negotiate
             a Contract amendment pursuant to the procedure for amendment set forth
             above.

2.32.2       COUNTY APPROVAL REQUIRED
             Any Change Order which necessitates expenditures by the County in excess
             of the total fixed price ceiling of the Contract requires prior approval and
             execution of a Contract amendment.

2.33         MANUALS/SPECIFICATIONS - GENERAL
             Vendor(s) must provide brochures and detailed specifications for all systems
             (hardware and software) proposed.

2.33.1       AS-BUILTS
             Three complete and accurate hardcopy sets and one soft copy of “as built
             drawings” for each of the systems installed including wiring diagrams detailing
             the interconnection of the various equipment and schematic drawings of all
             electronic circuitry shall be furnished. All interconnecting wires shall be coded
             and referenced as installed. Final payments may be withheld until any
             incomplete or inaccurate manuals or drawings have been corrected. A soft
             copy must be made available in addition to the three hard copies.

2.33.2       OPERATIONAL MANUALS
             The three complete hard copy system operational manuals and a soft copy
             must be furnished prior to training.

2.33.3       PARTS LIST
             Complete parts lists for all equipment in the systems must be provided. A soft
             copy of this list must be supplied as well. Only parts included in the system
             Proposed and accepted will appear on this list.

2.33.4       ADDITIONAL DOCUMENTATION AS REQUESTED
             Additional documentation as may be requested by the County applicable to
             the systems proposed.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      34
                                SECTION 3,0 – PRICING

3.00         PRICING
             The Vendor shall provide pricing for all hardware, system engineering, project
             management, software, training, material, maintenance, and labor necessary to
             install and maintain the operation of the proposed systems as specified in this
             Request for Proposal. This cost shall also include cost of delivery to the
             location where the system will be installed and used.

3.00.1       PRICE FOR EACH SYSTEM
             Price each piece of hardware and software package for each of the systems in
             an itemized and detailed format.

             “Delete” Option: the pricing shall include a Computer Aided Dispatch (CAD)
             “delete option” in the event the County chooses to defer purchase of the CAD
             portion associated with the proposed CAD/GIS mapping system; and an

             “ADD” Option: the pricing shall include an “add option” for a standalone 9-1-
             1 GIS/Dispatch Mapping option in the event the County chooses not to
             purchase the full CAD/GIS Mapping portion of the system but instead to
             replace it with the standalone 9-1-1 GIS/Mapping option referenced herein. All
             mapping functionality must remain the same except that directly associated
             with the CAD system.

3.00.2       MAINTENANCE
             Pricing for full maintenance of all systems, by year, for the length of the
             maintenance contract period as described in this Request for Proposal. This
             response should define exactly what is covered by maintenance as well as
             what items, such as upgrades, are not covered.

3.00.3       INTERFACE
             Pricing must include the provision of individual full interfaces. At a minimum
             these will include interfaces between all systems proposed by the Vendor as
             well as the State of Georgia Crime Information Center (GCIC) and National
             Crime Information Center (NCIC) systems. Bidders must identify any special
             software that the County would be required to purchase in order for the
             County’s systems to work properly with the Bidders equipment/systems other
             than the interface. Bidders must identify any special programming required to
             enable the County’s systems being supplied as part of the Bid.

3.00.4       SWITCHES-SERVERS
             Pricing for any message switch(s)/server(s) needed to access remote
             databases as outlined above.

3.00.5       TRAINING
             Training costs for training as required by this Request for Proposal.

3.00.6       INSTALLATION
             Installation pricing.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     35
3.00.7       OTHER COSTS
             The proposal shall include any additional costs such as travel, shipping, or
             other items related to the procurement, installation and maintenance of the
             proposed system(s).

3.00.8       SOFTWARE UPGRADES
             Price for any optional software upgrades not included as part of the
             maintenance contract such as, but not limited to, future new versions of the
             systems provided.

3.00.9       OPTIONS
             Price for any options proposed by the Vendor.

3.00.10      SUBTOTALED
             Prices shall be subtotaled by system, by position.

3.00.11      TOTALED
             Total price for all systems.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                  36
                SECTION 4.0 – GENERAL SYSTEM(S) REQUIREMENTS

4.00         GENERAL
             The specifications listed herein are not to be considered as the all-inclusive
             list. They were compiled based on current systems in operation today in
             several parts of the country as well future system requirements established as
             part of the NENA Next Generation system development and other industry
             initiatives. It is the desire of McIntosh County to have the most technologically
             current systems available today while looking to the future and the Next
             Generation of systems as is being defined by the National Emergency Number
             Association and others within the Public Safety industry.

             Vendors are encouraged to propose systems that will achieve the goal of this
             RFP provided as they can demonstrate that their proposed systems meet or
             exceed the specifications of this RFP listed herein. Vendors are encouraged
             to include information related any migration plans that they can document to
             move the platforms proposed as a response to this RFP to the Next
             Generation systems for which some industry standards have been developed
             ..

4.01         REDUNDANCY OF APPLICATIONS AND EQUIPMENT
             The systems proposed must consist of Computer Based, Next Generation
             Capable 9-1-1 Call Processing Customer Premise Equipment, and Computer
             Aided Dispatch with integrated GIS/ Dispatch Mapping applications providing
             redundancy of both applications and equipment


4.02         NEXT GENERATION CAPABILITY
             Included in this document is a high-level diagram of the Next Generation
             network(s) that will be used by IP PSAPs to access and process information
             from their immediate area, the state, the region and the country. Vendors
             should review this information and identify if the system(s) being proposed will
             function on IP networks with firewalls such as those depicted. If the system(s)
             proposed will not currently function on such networks and behind the firewalls
             the Vendor should identify if a migration plan exists to move the specific
             system(s) being proposed to this future technology level or if this change will
             require the upgrade or replacement of the systems being proposed with new
             system(s) identifying the anticipated timeframes for upgrade or replacement.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      37
4.03         US Department of Transportation NG9-1-1 Initiatives
             The document entitled Next Generation 9-1-1 System Preliminary Concept of
             Operations includes the following as goals for the DOT NG9-1-1 initiative
             conducted in 2008. . Please identify how the system(s) proposed will either
             comply with these objectives or if they do not comply, discuss the migration plan
             that will be used to move them to compliance.
                 Enable E9-1-1 calls from any networked communication device.
                 Enable geographic-independent call access, transfer, and backup among
                 PSAPs and between PSAPs and other authorized emergency
                 organizations.
                 Encourage an open architecture, interoperable internet work of all
                 emergency organizations.

             Note: With regard to sections 4.03 and 4.04 Vendors should assume that the
             necessary networks and databases are in place to allow NG to function.

             Additional information regarding NENA Next Generation 9-1-1 initiatives and
             US Department of Transportation NG9-1-1 initiative(s) may be found at
             www.nena.org and www.its.dot.gov/ng911/index.htm




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      38
4.04         NENA IP PSAP STANDARDS
             Vendors must advise how the system(s) being proposed comply with the NENA
             IP    Capable    PSAP    9-1-1    Features   and    Capabilities  Standard
             58-001 and Technical Standard 08-501, NENA Interface between the
             E9-1-1 Service Provider Network and IP PSAP, Issue 1 and other applicable IP
             / Next Generation standards, including i3, and accompanying standards as
             they are developed.

4.05         INTERNET ACCESS AND UTILIZATION
             The Vendor shall describe the capability of the systems proposed to access
             and utilize resources on the Internet.

4.06         XML
             The Vendor shall identify the compatibility of the systems proposed with the
             use of XML language.

4.07         E-MAIL CAPABILITIES
             The Vendors should provide details concerning the e-mail capabilities of
             system Users and units including mobile computers and handheld devices
             such as PDAs. Included in this discussion is the ability of the systems
             proposed to operate behind a firewall(s).

4.08         WINDOWS OPERATING SYSTEMS
             The systems proposed must use Windows operating systems for servers,
             switches, and workstations. The Vendor must provide the specifications of the
             Windows software that will be used in the systems supplied in reference to this
             RFP, including the version number.

4.08.1       SOFTWARE MENU-DRIVEN
             The Vendor must describe and discuss if the software supplied as part of the
             Proposal, whether integrated or interfaced, is menu-driven. This menu-driven
             capability must result in no duplicate data entry, no required transfer of data
             from one module to another, and the ability to analyze data from all sections of
             the system(s), regardless of where the data originates, assuming that
             necessary authority is available to the User.

4.08.2       MULTI-JURISDICTIONAL/MULTI-DISCIPLINE
             All applicable software modules shall reflect the multi-jurisdictional, multi-
             discipline nature of the systems proposed. This shall be based upon the log-
             on, security, and assignment levels of individuals.

4.08.3       IDENTIFICATION OF CONTROLLED FIELDS
             Vendor must explain how the system(s) software validates the data entry for
             controlled fields. Vendor must list the controlled fields for each of the software
             modules proposed.

4.08.3.1     VALIDATION OF CONTROLLED FIELDS
             Vendor must explain if the controlled fields are edited and verified as entry is
             made and if notification of errors occurs at this same level. If not, Vendor
             should advise at what point these functions occur in the systems being
             proposed.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       39
4.08.4       USER DEFINABLE SCREENS AND ENTRY FIELDS
             Vendors shall indicate how and which User screens and entry fields can be
             customized to meet the various agencies needs by an authorized person
             without the use of a programmer. This information must be categorized by
             system for each system proposed.

4.08.5       FILE BUILDING
             Vendors must include a specific information list as to the number and types of
             files that must be built (data entered) by the User agency in order for the
             systems to be used to their full potential. Vendor must explain how and what
             files must be built by the User.

             The Vendor shall indicate if the files are built as tabular files or built as part of
             the map/GIS database. Vendor must also indicate in which case(s) multiple
             files being built by the User are built as part of a single action. Vendors should
             include information and/or examples of the data entry formats and must
             indicate if the information can be imported from other programs such as Excel,
             Access or other sources/applications. This list, which may include pre-pared
             materials, must be categorized by system for each system proposed and is to
             be included as Appendix A1.

4.08.6       FILE SECURITY
             Vendors must identify the level of security required to access the files that the
             User must build in order for the system to operate. This information must be
             categorized by system for each system proposed.

4.08.7       CODE/CLEAR TEXT TRANSLATION/DISPLAY
             Vendors shall indicate if the systems proposed either translate codes entered
             by system Users to the clear text meaning and/or display both the code and
             the meaning on the screen and on printed reports or if both the codes and
             clear text can be displayed on the screens used for entry.

4.08.8       RELATIONAL DATABASES
             Relational Databases are required for the systems proposed. Vendors should
             list the databases used for all of the systems on a system-by-system basis.
             The version of software must be included.

408.9        SOFTWARE CERTIFICATIONS
             Vendors must state any Microsoft certification programs of which they are
             participants of, such as, Microsoft Solution Partner or Microsoft Certified
             Professional.

4.09         SYSTEM(S) BASED HELP CAPABILITIES
             Online help/assistance should be available for all User defined codes and
             menus. It should be accessible in any mode or operational situation and
             throughout the system to assist the system Users in determining appropriate
             class, disposition, and other codes. The Vendor must identify the systems-
             based help function capabilities of the systems proposed.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                          40
4.09.1       WEB-BASED HELP CAPABILITIES
             The Vendor must identify the web-based help function capabilities of the
             systems proposed. For example, does the system offer Q&A (Questions and
             Answers)? Vendors should provide a detailed description of their web-based
             help function.

4.10         NETWORK CONNECTIVITY
             Vendors are responsible for supplying the necessary connectivity (network) to
             allow the backroom/central equipment and applications to function properly
             from the adjacent equipment room of the new facility. This connectivity design
             must include the ability to accept calls from today’s 9-1-1 infrastructure and
             from tomorrows Next Generation 9-1-1 infrastructure.

             The Vendor must list and supply a drawing of all of the connectivity that will be
             employed to connect the servers/switches, located in the equipment room to
             the PSAP User equipment in the dispatch call taking area. All connectors,
             blocks, and network needs must be supplied in a turnkey manner.

4.10.1       NETWORK STANDARDS
             Vendor must identify all of the appropriate standards that apply to the
             connectivity proposed to include review of and compliance with the NENA
             “Recommended Generic Standards for E9-1-1 PSAP Intelligent Workstation
             Equipment” ( NENA 04-004) and the Physical and Electrical Environment
             Requirements as referenced in the “Generic Standards for E9-1-1 PSAP
             Equipment” (NENA 04-001, Issue 2).

4.10.2       FUNCTIONAL DESCRIPTION OF NETWORK CONNECTIONS
             A fully detailed functional description for the network connections must be
             included, as example - Fiber, CAT5 or CAT 6E Ethernet cable using TCP/IP
             protocol or other medium.

4.11         MODULAR DESIGN AND EXPANSION
             All systems must be based upon a modular design that offers McIntosh
             County superior price/performance and the flexibility to expand in size and
             functionality as anticipated growth occurs. Additional equipment cards or
             shelves must be able to be added to increase capability.

4.11.1       DESCRIBE EXPANSION CAPABILITIES
             Vendors must describe how each portion of the system can be expanded, the
             increment of expansion, and the maximum limit of expansion for each system
             proposed.

4.12         SYSTEM CAPACITY AND SPECIFICATIONS
             The systems should be installed with adequate processor, memory, and
             storage and hardware capacity for growth. Vendors shall list the specifications
             for all processors, memory, storage, and hardware included in the equipment
             proposed. Vendors shall indicate the maximum work thresholds and hardware
             capacity of the equipment proposed as it relates to McIntosh County.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      41
4.13         SYSTEM TIMES
             Times for the 9-1-1 CPE, CAD / Mapping systems must be uniform and
             provide a means to synchronize every workstation and server. The solution
             must comply with appropriate NENA standards and publications, including the
             most recent version of the NENA 04-002 PSAP Master Clock Standard.

4.14         WIRELESS E9-1-1 PHASE I AND PHASE II
             The systems proposed must be compliant with wireless Phase I and Phase II
             technology as outlined in FCC Report and Order 94-102, subsequent
             Memorandums and Orders, ESIF standards, and the aforementioned NENA
             documents.

             Vendors must certify that the equipment submitted in response to this RFP
             complies         with       NENA          Technical        Standard 05-001
             December 2003 with regard to being able to accept and process wireless 9-1-
             1 calls, including map activity as outlined in this Standard.

4.15         RECORDER/LOGGER INTERFACE
             A 32-channel voice ANI/ALI logger equipment will be procured under a
             separate RFP. Vendor equipment must be compatible with industry standard
             Recorder / Logger equipment interfaces with any limitations identified by the
             Vendor.

4.16         HARDWARE
             Vendors are required to list in detail the hardware, including component level
             information, McIntosh County will be purchasing based on the system(s)
             proposed. The list should be detailed by system. The brand, model,
             specifications, performance ratings, environmental requirements, and
             quantities must be included in the list.

4.16.1       HARDWARE STANDARDS
             All hardware proposed must comply where applicable with industry standards
             such as UL approval, ISO, OSI, IEEE, ANSI, EIA, TIA, (including
             ANSI/EIA/TIA-568 Commercial Building Telecommunications Wiring
             Standards) and other applicable industry standards.

4.16.2       OPEN SYSTEMS
             McIntosh County prefers systems that include open systems architecture in
             which the hardware uses components available on the open market and will
             not favorably view proposals that include proprietary configurations, unless the
             Vendor can demonstrate an overwhelming advantage to such configurations,
             and can guarantee long-term support and upgrades.

4.16.3       IBM COMPATIBILITY
             Intelligent workstations and servers provided under this RFP must be IBM-
             compatible with name brand recognition, and include Intel brand or equivalent
             processors with brand name recognized hard drives and system boards.

4.16.4       SYSTEM(S) MONITORS
             If the system(s) proposed includes a maintenance monitor console function,
             the Vendor must include the equipment, software, and other supporting


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     42
             information required for the function in their proposal. An overview of the
             functionality and capability from the console must be included.

4.16.4.1     MONITOR OPTIONS
             The monitors for the systems must include options for touch screen and non-
             touch screen functionality and be full size, color screen, 19” LCD/TFT
             monitors. The Vendor should identify the number of monitors it recommends
             as optimal for the systems proposed and, as an option, the Vendor may
             provide larger sized monitors based on the ability of the console equipment to
             support those proposed. If additional rack mounting of monitors is required
             the Vendor must include the mounts, all equipment, and installation as part of
             the proposal.

4.16.4.2     SELECTABLE REFRESH RATES AND SCREEN RESOLUTIONS
             The video system must employ selectable refresh rates that eliminate screen
             flicker as well as providing the most recent screen resolutions settings.

4.16.4.3     MONITOR SPECIFICATIONS REQUIRED
             Monitors must be brand name, readily available from the market place, and
             Vendors must list all specifications for the monitors included in the proposal.

4.16.4.4     USER NEEDS
             Screen color, distance from the User, and other operational and ergonomic
             considerations will be evaluated closely. In addition, monitors must use the
             most current standards for minimizing radiation to the User.

4.16.5       PERFORMANCE
             Vendors will be responsible for proper sizing of workstations, servers,
             memory, power supplies, and storage to ensure that they meet or exceed all
             functional and performance requirements of this Request for Proposal.

4.16.5.1     PERFORMANCE DOCUMENTATION
             Vendors shall supply performance documentation for the systems being
             proposed. The documentation of performance must meet or exceed any
             commonly accepted business and/or professional standards of performance.
             Vendor shall identify and provide reference to those standards.

4.16.5.2     CAPACITY TO SUPPORT SYSTEM(S)
             It shall be the Vendors responsibility to ensure that the systems proposed
             have sufficient capacity to support the activities of the PSAP during its busiest
             hour, with all positions being used. Vendor must guarantee the performance
             of all systems proposed. One example of the criteria is that the Vendor must
             guarantee that the systems proposed respond within one second to any action
             command initiated on all positions simultaneously during the systems
             maximum workload. Response in this case includes the updating of all
             positions and files, enabling the system Users to perform their next action.

4.16.6       VIDEO CARDS
             The Vendor is responsible for including the appropriate number of video cards
             for each of the workstations appropriate to the number of screens required for
             the applications.


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4.16.7       SWITCHES
             The Vendor must describe, in detail, any switches included in the proposal.
             Switches that are of digital architecture and technology, and modular in design
             must be identified as well as any non-digital switches. Switches proposed
             must provide VoIP capability for remote positions.

4.16.8       MULTIPLE USE OF SERVERS/ WORKSTATIONS
             Vendors shall indicate which of the servers and workstations proposed for the
             systems requested can and/or will be used to support more than one of the
             systems proposed. For example, server/workstation “X” will serve as the CAD
             and 9-1-1 systems workstation/server, etc. A detailed list shall be included
             identifying the servers/workstation program support configuration.

4.16.9       SYSTEM PRINTERS
             System printers must be name-brand printers available in the marketplace.

4.16.9.1     PRINTER DRIVERS
             Printer drivers are required and must be included for all printers proposed as
             part of the system.

4.16.9.2     PRINTER QUANTITIES
             The proposal should include individual printers for each telecommunicator
             console and one for any administration console included in the proposal. The
             appropriate switch and/or router and software should be included with the
             printers under this option.

4.16.9.3     PRINTER QUANTITY OPTION
             Vendors should include optional additional printers as they feel may enhance
             the operation of the systems. If these additional printers are added, the
             reasoning for the addition must be included.

4.16.10      INPUT DEVICES
             Selection of input devices must be a User function.

4.16.10.1    MULTIPLE APPLICATION USAGE
             Use of multiple applications during an operating session must be permitted via
             a single input device.

4.16.10.2    INDEPENDENT ARBITRATION
             Independent arbitration of the keyboard and mouse between the 9-1-1 CPE
             and CAD/MAP applications when applicable is required. Switching between
             applications/systems must be performed through a single keystroke or mouse
             click, and take effect in less than one (1) second.

4.16.10.3    KEYBOARD TYPE
             A standard or wireless remote, IBM PC 101 or equivalent type keyboard must
             be capable of processing all telephone calls, including voice, TTY, and TDD
             calls, and CAD-Mapping functions.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     44
4.16.10.4    MOUSE
             The systems must operate with standard or wireless remote two (2) and/or
             three (3) button mouse and track ball mouse systems. The mouse must be
             capable of processing all 9-1-1 telephone calls, including voice, TTY, and TDD
             calls, as well as CAD-Mapping functions.

4.16.11      FAILURES
             Should any of the systems independently fail, the input devices must remain
             available to the other operating systems.

4.16.12      TEMPLATES
             Keyboard templates or other helpful tools required for ease of operation must
             be provided upon delivery of the system.

4.16.13      ERGONOMICS
             Special attention must be given to each device regarding ergonomics and
             operational use.

4.16.14      HEADSETS/MICROPHONE/SPEAKERS
             The system(s) proposed must have the ability to use a variety of standard-
             type, available in the market place, telephone headsets that work for both 9-1-
             1 CPE and radio communications.

4.16.14.1    VENDOR TO PROVIDE HEADSET LIST
             Vendor must provide a list of recommended headset brands and models that
             will work with the systems being proposed, including wireless headsets.

4.16.14.2    HEADSET CONTROLS
             Users must be permitted to use the same microphone and speaker or headset
             to control the radio and 9-1-1 CPE. This control must provide the capability of
             independently adjusting transmit/receive audio levels from the 9-1-1 CPE, and
             radio by using the mouse and/or keyboard.

4.17         MEMORIZED AUDIO ADJUSTMENTS
             The Vendor must identify if the system(s) proposed will allow the audio
             adjustments to be made independently from, and not affect the individual
             workstation, but follow the User by log-on to any workstation within the
             system.

4.18         ROUTINE MAINTENANCE
             The systems proposed must be capable of performing hardware/software
             routine maintenance and upgrades while fully operational. The Vendor must
             specify any and all activities that will cause the system(s) to be unavailable to
             Users including, but not limited to such activities, hardware/software
             maintenance, data reorganization, off-line processing, or other system related
             activities including the average period of time that the system can be expected
             to be unavailable due to each of these activities over a one-month time-frame.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      45
4.19         REDUNDANCY OF APPLICATIONS AND CRITICAL EQUIPMENT
             COMPONENTS
             The system proposed must consist of computer-based 9-1-1 Call Processing
             Customer Premise Equipment and Computer Aided Dispatch with Integrated
             GIS/Mapping applications providing redundancy of both applications and
             critical equipment components.

4.19.1       FAILURE OF SYSTEM(S) COMPONENTS
             System architecture of the system(s) proposed must be such that the failure of
             one component or module will not result in total system failure, but only the
             loss of the equipment associated with that module.

4.19.2       FAULT TOLERANT OPTION
             As an option, the Vendor may include a system design that eliminates single
             points of failure by using fault-tolerant components (e.g. dual processors each
             having its own power supply and RAID, mirroring, hot swappable components,
             etc.). This option should be priced separately.

4.19.3       REDUCED LEVELS OF SERVICE IDENTIFIED
             The Vendor must fully describe any reduced levels of service caused by
             component failure, including the operational requirements for backup and
             recovery.

4.19.4       ALARMS AND NOTIFICATIONS
             The Vendor must identify the alarm notifications and information that will be
             supplied to the appropriate person(s) or position that a failure has occurred as
             well as the specificity of the information provided for each alarm type and the
             methods for notification to McIntosh County offsite personnel and its remote
             monitoring service.

4.19.5       REMOTE MAINTENANCE ALARMS
             The Vendor shall identify if and how a failure to the remote monitoring
             connection is detected.

4.19.6       SYSTEM ALARMS
             System alarms must be stored by the internal program and be remotely
             accessible at will to analyze the overall system performance. Vendors should
             describe in detail the functionality of the alarms for the proposed systems to
             include, but not be limited to, the ability to provide notifications by e-mail,
             phone, and paging.

4.20         SYSTEMS AVAILABILITY
             The System(s) proposed must be available to Users 24 hours per day, 7 days
             per week, and 365 days a year. The hardware and software supplied by the
             successful Vendor must provide McIntosh County with availability of all
             systems no less than 99% of the time.

             Vendors must include their guaranteed percentage of yearly available time for
             each system proposed.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     46
4.20.1       SYSTEM DOWN TIME IDENTIFIED BY VENDOR
             The Vendor must include its definition of system downtime for each of the
             systems proposed. In any event the individual systems will be considered
             down whenever normal operations cannot be conducted without experiencing
             major system alarms or conditions that inhibit or prevent the User from
             performing the normal functions of their jobs as they relate to the system being
             used.

4.21         ARCHIVE/BACKUP/STORAGE
             The Vendor shall identify the length of time for which the system is sized to
             provide sufficient hard drive storage capacity to store system setup and data
             information online for all system(s). If different for each system, specify so.

4.21.1       ARCHIVE/BACKUP/PROCESS
             The systems proposed must provide an easy-to-operate backup system for
             backing-up the hard drive on a daily, weekly, and full system basis including
             approximate times. Vendor must identify this process for each system. The
             process required for backup must not interrupt normal use and/or operation of
             the systems.

4.21.2       BACKUP STORAGE EQUIPMENT/MEDIA
             The Vendor must identify the type of backup system(s) included for
             accomplishing backup functions for both online and offline storage and
             recovery. This requirement includes equipment, software, medium, and
             process. The Vendor must include the length of time for which offline storage
             is available as proposed.

4.21.3       CAPABILITY TO BACKUP OPERATING SYSTEM SEPARATELY
             Vendor should indicate whether System Administrators will be permitted to
             backup system data files and operating system separately from operating
             system and system setup files.

4.22         SECURITY/LOG-ON/AUDIT TRAILS
             The system proposed should provide for password protection and
             authorization. Passwords must be used to determine the level of functionality
             assigned by the System Administrator to each other person using the system.
             The level of functionality must include the ability of Users to access the drives
             and desktop of the workstations including the ability to lock the configuration
             and appearance of each workstation.

4.22.1       LEVELS OF ACCESS
             The log-on procedure that includes a unique password/Username shall enable
             the User to access each system to a certain level. Log-on shall not take more
             than fifteen (15) seconds from the time the log-on screen is properly
             completed and entered.

4.22.2       NO DUPLICATION OF PASSWORDS/USERNAMES
             The systems proposed must identify anyone logged-on as a system User or
             as accessing the system for any purpose by password and ID. Password will
             be hidden from view. The password must be able to be displayed or accessed
             by those with proper authority.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      47
4.22.3       PASSWORD/USERNAME ASSOCIATED WITH APPROVED ACTIVITIES
             The Password/Username shall be automatically associated with any
             commands logged with the system and system functionality approved for the
             particular User.

4.22.4       SINGLE PASSWORD ALL SYSTEMS
             A single password should be able to be used for all systems proposed.

4.22.5       AUDIT FILE ACTIVITY
             The systems proposed must provide detailed and re-configurable statistics
             packages that will allow the System Administrator to tailor statistics to their
             own particular and PSAP information needs.

4.22.5.1     LIST OF DATA SAVED
             The Vendor must provide a list of all the data saved by each of the systems for
             use with this package, samples of the reports that can be generated and a list
             of the software to which the data can be exported. These files must be
             searchable and printable by the authorized personnel. Some examples of
             said activity are:

4.22.5.1.1   Calls

4.22.5.1.2   System User inputs and activities

4.22.5.1.3   Criminal history checks and vehicle checks

4.22.5.1.4   Database entries

4.22.5.1.5   Maintenance activity

4.22.5.1.6   Communications with remote devices

4.22.5.1.7   All log-on/log-off transactions for all systems, including invalid attempts,
             should be logged as part of the system audit trail

4.22.5.1.8   All appropriate information including, but not limited to times, position
             activities, unit activities, etc.

4.22.5.2     STATISTICS CALCULATION
             Statistics must be able to be calculated over different User definable time
             periods.

4.22.5.3     REPORTS AND DATA FROM SYSTEMS PROPOSED
             The reports and data specified herein shall be exclusively from the systems
             being proposed and not from additional or optional report management
             systems.

4.22.5.4     USER DEVELOPMENT OF REPORTS
             The Vendor shall explain the capabilities of the statistics module in relation to
             the User developing their own reports and database searches from pull-down
             menus and other GUI tools.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      48
4.22.6       SECURITY FEATURES
             Vendors must identify the security features to satisfy the network security
             requirements (using, for example, routers or firewalls), included in their
             respective proposals as they are needed for access to remote networks, the
             internet, and other information sources.

4.23         ALL INTERFACES IDENTIFIED
             Vendors must list all current interfaces that are supported by the system(s)
             proposed. Vendors should identify any such software to which they have an
             existing interface that is included in the systems being proposed. This list
             shall be included as Appendix A2 and may be made up of pre-prepared
             product materials. Some examples of the interfaces desired are:

4.23.1       Fire Records Management software, such as Fire House

4.23.2       Plume Modeling software, such as ALOHA

4.23.3       Medical Pre Arrival software

4.23.4       Law Enforcement Management software

4.23.5       Medical Management software

4.23.6       GCIC/NCIC INTERFACES
             Vendors shall identify the interfaces to State and Federal records, wanted
             information, vehicles registration, etc. that are available with the CAD system
             being proposed. Of importance to McIntosh County is the ability to query the
             Georgia Crime Information Center (GCIC), and                the National Crime
             Information Center (NCIC). The Vendor must identify if it has this capability
             developed and deployed in the State of Georgia.

4.23.6.1     FULL INTERFACES
             The system proposed must include interfaces to the Georgia GCIC and
             national NCIC system. Full and complete interfaces would be those that
             would offer the same capabilities as those available on a dedicated State
             terminal. Vendors must submit a list of the queries to State and Federal
             databases supported by their interface.

4.23.7       ENTRIES SUPPORTED
             The Vendor must advise if its interface supports entries as well as queries. If
             the interface supports entries the Vendor must supply a list of the entries
             supported.

4.23.8       INTERFACE AVAILABLE WHILE IN CAD MODE
             The Vendor must advise if its interface allows the Telecommunicator to remain
             in the CAD mode while performing entries or queries.

4.23.9       RESPONSE NOTIFICATION
             The Vendor must advise how the telecommunicator will be notified of
             responses to queries.



WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     49
4.23.10      VENDOR TO COMPLY WITH SECURITY REQUIREMENTS
             The Vendor and any of its personnel involved in the implementation of the
             interface must certify that they meet all State and Federal security
             requirements.

4.23.11      VENDOR REQUIRED TO ASSIST WITH IMPLEMENTATION
             The successful Vendor will be responsible for assisting McIntosh County
             designated representatives or contractors, Georgia Bureau of Investigation
             (GBI) and state representatives, where applicable, to implement the required
             interface(s).

4.24         INSTRUCTION/TRAINING SYLLABUS AND MATERIALS REQUIRED
             The Vendor shall furnish, at no additional cost, thorough on-site system Users
             and Supervisors instruction and training, as required until all system Users are
             completely trained in the operation of the new system to the satisfaction of
             McIntosh County. The Vendor must submit a training syllabus and a list of
             applicable training materials with its proposal. The Vendor shall furnish the
             System Administrator and Supervisor training as reasonably requested by the
             County for one year after installation.

4.24.1       TRAINING SCHEDULE AND LOCATION
             The dates and times of training must be submitted to the County for prior
             approval and must take place with enough variation in times and dates to
             accommodate those working shift work. The schedule must be such that the
             County is able to properly staff the Communications Center (PSAP) during
             classes. All classes will be held at a site to be designated by McIntosh
             County.

4.24.2       QUALIFIED INSTRUCTORS REQUIRED
             Training must be conducted by qualified instructors who may be supported by
             training aides, computer-based tutorials, or other individualized learning
             materials.

4.24.3       MCINTOSH COUNTY DATA TO BE USED
             Current McIntosh County data must be used for all training.

4.24.4       IN DEPTH TRAINING REQUIRED
             The course material must be presented in depth. A quick functional overview
             of the system is not acceptable.

4.24.5       INDIVIDUAL TRAINING MATERIALS SUPPLIED
             Participants must receive individual copies of applicable training materials at
             the time the course is conducted.

4.24.6       INSTRUCTORS RESUME REQUIRED
             Vendors must include the name of the person who will have overall
             responsibility for training. Include a brief resume of each of the training
             personnel who will be involved in this project.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     50
4.24.7       MAINTENANCE AND/OR ADMINISTRATIVE TRAINING
             The training provided must specifically cover any maintenance and/or
             administrative training which are required by the PSAP to support all
             equipment associated with the system proposed. The Vendor must identify
             the training to be included in this module.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909             51
   SECTION 5.0 – COMPUTER BASED 9-1-1 CUSTOMER PREMISE EQUIPMENT
                               (CPE)
5.00         GENERAL
             As indicated in earlier sections of this RFP McIntosh County, Georgia is
             requesting proposals from qualified Public Safety systems providers for the
             purchase, installation, configuration, training, and long-term maintenance of a
             turn-key computer-based Next Generation capable Customer Premise
             Equipment (9-1-1 CPE) and Computer Aided Dispatch with integrated
             GIS/Dispatch Mapping system(s) from a single vendor.

             This section of the RFP addresses requirements associated with the
             computer-based Customer Premise Equipment.

5.01         SYSTEM TO BE OF THE MOST CURRENT TECHNOLOGY
             The specifications listed herein are not to be considered as the all-inclusive
             list. They were compiled based on current systems in operation today in
             various parts of the country as well as future system requirements established
             as part of the NENA Next Generation system development and related
             industry development initiatives.

             It is the desire of McIntosh County to have the most technologically current
             systems available today while looking to the future and the Next Generation of
             systems as is being defined by the National Emergency Number Association
             and others within the public safety industry.     Vendors are encouraged to
             provide systems that will achieve the goal of this RFP provided that they can
             also demonstrate that their proposed systems meet or exceed the
             specifications of this RFP listed herein.

             Vendors are also encouraged to include information as to any documented
             migration plans that they have to move the platforms proposed in response to
             this RFP to the Next Generation systems.

5.02         LIVE PSAP OPERATION OF SYSTEM REQUIRED
             The Vendor must be capable of demonstrating their proposed system(s) in a
             live PSAP environment.

5.03         PREVIOUS SECTIONS OF THE RFP TO APPLY
             The 9-1-1 CTI (Computer Telephone Integration) system outlined herein is
             part of the overall McIntosh County RFP for integrated E9-1-1 Customer
             Premise Equipment (CPE), and CAD-GIS/ Dispatch Mapping systems. These
             systems purchased must conform to all of the requirements of all sections of
             this RFP except for those specifically directed at the CAD/GIS mapping
             system addressed in other sections of this proposal

5.04         TELEPHONE COMPANY MAINTENANCE AND INSTALLATION
             COORDINATION
             The Vendor shall provide reasonable assistance to McIntosh County, its
             agents or other designated service providers to facilitate the design,
             installation and maintenance of all telephone company required circuits and
             equipment.


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     52
5.04.1       MCINTOSH COUNTY NOTIFICATIONS
             The successful Vendor shall be responsible for notifying McIntosh County of
             repairs that must be initiated by the telephone company (ies) for trunk, circuit,
             or other similar failures on an ongoing basis, based on the agreement to a
             long-term maintenance contract.

5.04.2       TROUBLESHOOTING
              The successful Vendor shall work with the local telephone company (ies) in
             troubleshooting a problem until such time as the telephone company assumes
             ownership of the problem and reporting the resolution of the problem to the
             appropriate McIntosh County personnel.

5.05         NENA TECHNICAL/OPERATIONAL STANDARDS AND OPERATIONAL
             INFORMATION DOCUMENTS
             Vendors shall be responsible for researching all NENA Technical/Operational
             Standards and Information Documents that relate to 9-1-1 CPE and 9-1-1
             operations, interfaces, and data.

             The Vendor shall prepare a matrix indicating which of the Standards or
             Operational Documents that the system they are proposing meets and which
             of those it is not compliant. In the case on non-compliance, the Vendor should
             explain why the system is non-compliant.

5.0.5.1      NENA IP CAPABLE PSAP FEATURES AND CAPABILITIES
             (NENA 58-001)
             While it is understood that some or all of the capabilities described in this
             section of the RFP may not be available at the time this document is due for
             response, the Vendor shall describe its plans for compliance with NENA 58-
             001 as it is further developed and other NENA standards applicable to Next
             Generation 9-1-1 development. This will, among other things, allow McIntosh
             County to determine the progressiveness of the Vendors and their dedication
             to Next Generation 9-1-1 development and migration.

5.06         OTHER INDUSTRY STANDARDS
             Vendor shall list any other applicable industry standards which the proposed
             System meets or exceeds.

5.07         NEXT GENERATION MIGRATION PATH
             Vendor shall indicate if the System proposed is the same 9-1-1 CPE platform
             that it will be marketing and supporting as its Next Generation 9-1-1 product.
             Vendor shall include its Next Generation migration plan for the product and
             indicate if it is willing to guarantee future Next Generation compliance of the
             proposed product as part of the contract.

5.08         FAULT TOLERANCE AND FALLBACK MODES
             The system must provide varying degrees or levels of fallback operations,
             depending on the magnitude of the fault or problem. An "all or nothing"
             approach is unacceptable. The Vendor must describe in the Proposal each
             level of fallback in detail.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      53
5.09         ADA COMPLIANCE
             The CTI Telephone system proposed must include fully integrated TTY/TDD
             functionality. The TTY and TDD interface proposed must comply with all
             existing and known future NENA standards, FCC rules or regulations, and/or
             ADA requirements for handling TTY/TDD, Voice Carry-Over (VCO), and
             Hearing Carry-Over (HCO) calls.

5.10         WIRELESS 9-1-1 PHASE I AND PHASE II COMPLIANCE
             The system proposed must comply with all Federal rules and regulations and
             NENA Standards/Operational Information documents regarding the provision
             of wireless 9-1-1 Phase I and Phase II services.

5.11         E9-1-1 CONTROLLER AND/OR CONTROL FUNCTIONALITY
             The Vendor must describe, in detail the configuration and operation of the
             proposed ANI/ALI controller. The solution proposed must use distributed
             processor architecture and meet, at a minimum, the following functional
             requirements.

5.11.1       NO SINGLE POINT OF FAILURE IS PERMITTED
             ANI/ALI Controllers proposed must include redundancy of all critical
             components in order to ensure that failure of a single component will not result
             in the failure of the Controller and will ensure the proper operation of the
             system. Control functions must not use a central controlling module or other
             single device.

5.11.1.1     DISABLING FAULTY UNITS
             The ANI/ALI Controller shall automatically disable any faulty unit(s) and
             ensure all systems functions and features are still in operation.

5.11.1.2     POWER SUPPLIES
             Power supplies must be distributed and redundant.

5.11.2       SOFTWARE INTEGRITY
             Every unit in the ANI/ALI Controller shall be capable of determining the
             integrity of its own software as part of a self-test routine.

5.11.3       LINE INTERFACE/CALL MODULES
             Each line interface and call processing module shall serve a minimum number
             of trunks, call takers, and/or transfer positions.

5.11.3.1     PERFORMANCE OF INDIVIDUAL UNITS
             The activity state of a line interface or call processing module must not affect
             the performance of another.

5.11.3.2     TRUNK SERVICE LEVEL
             Heavy trunk traffic, false trunk seizures, line failures, and/or defective line
             interface, and/or call processing cards must not affect service to trunks
             handled by other cards in the E9-1-1 controller or other equipment performing
             control functions.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                     54
5.11.4       MAINTENANCE/SELF TEST
             Vendor shall describe the maintenance and self test requirements of the
             ANI/ALI Controllers and other components required for the proper functioning
             of the CTI equipment.

5.11.4.1     PERIODIC MAINTENANCE
             The ANI/ALI Controller shall not require periodic maintenance that requires it
             to be taken out of service.

5.11.5       ADMINISTRATIVE PORTS/MODULES AND ALI DISPLAY MODULES
             Administrative ports and modules and ANI/ALI display modules that provide
             communications to external devices such as ALI databases and ANI/ALI
             displays must be redundantly configured. One module must be active and the
             other in standby mode.

5.11.5.1     AUTOMATIC SWITCH REQUIRED
             The system must switch to the standby module automatically if the active
             module fails.

5.11.6       FAULTY MODULE REPLACEMENT
             Replacement of any damaged units shall be simple and must not interrupt
             system operation.

5.11.6.1     INDEPENDENT MODULES
             Modules must function independently. Processing bottlenecks must not occur.

5.11.7       NENA STANDARD REQUIREMENTS
             As indicated previously in this RFP, Vendors proposed 9-1-1 system must
             comply with all applicable NENA Operational / Technical Standards and
             Information Documents support IP PSAP requirements and Next Generation
             development and migration.

5.12         DIGITAL/ANALOG
             The system shall employ digital technology, including the use of digital
             telephone sets with the capability to support analog devices as warranted.

5.12.1       CONNECTION TO ANALOG DEVICE REQUIRED
             The system must provide the capability to connect a standard analog voice
             device, such as a single-line telephone or a data communication device, such
             as a modem or facsimile machine. Responder shall indicate the number of
             digital ports that can be connected to each analog voice device.

5.13         BACKUP TELEPHONE ANSWERING CAPABILITY
             Vendor shall describe the use of telephone sets for backup operations in the
             system being proposed. The capability to readily activate such devices during
             system failures and emergency/fallback operations is imperative.

5.13.1       MANUAL SWITCHING PROHIBITED
             Telephone sets are required for alternate call processing backup to the
             Computer Telephone System should a failure occur. Manual switching from




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                    55
             computer to telephone consoles via cable swap from the computer to the
             console or set will not be acceptable.

5.13.2       RETENTION OF CTI CAPABILITIES
             Telephone sets should retain as much of the CTI system functionality as
             possible. The Vendor must describe in the Proposal the manner in which the
             telephone consoles and/or sets are connected to the system and the degree
             of functionality they provide Users.

5.13.3       TRANSITION FROM CTI TO TELEPHONE SETS
             The Vendor shall state how the transition is accomplished in the event of a 9-
             1-1 CTI application failure. Vendor shall clearly state if the caller/call is lost
             during this transition.

5.14         COMPUTER AIDED DISPATCH (CAD) INTERFACE
             The system proposed must provide a CAD interface which will allow other
             system devices to interface with emergency call information. This interface
             will provide the retrieved ANI/ALI for an emergency call, as well as the
             answering position identification as defined by NENA standards.

5.15          PSAP ADMINISTRATIVE TELEPHONE SYSTEM INTERFACE
             The Vendor must indicate if the planned Centrex based administrative
             telephone system can be interfaced to the proposed 9-1-1 CTI Telephone
             system, how the interface can be accomplished, and what functionality will be
             available through the interface.

5.16         TRUNK/LINE CLASSIFICATIONS
             Vendor must identify what classifications are available for trunks and lines and
             the minimum number of classifications allowed (e.g. emergency,
             administrative, non-emergency, jurisdiction name, and other classifications
             available.)

5.16.1       ENGINEERING AND CONNECTIVITY
             Vendor must describe how trunk and line connectivity are engineered and said
             engineering must be provided as per McIntosh County’s requirements. The
             connectivity or cross connect system must be sized in a manner that
             accommodates moderate growth and modular system expansion for trunks,
             lines, and ring down circuits.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       56
5.16.2       9-1-1 CONFIGURATION
             It is expected that the 9-1-1 Service Provider will provide the E9-1-1 network
             connectivity requirements for the systems proposed, however, dependent
             upon the solution chosen, modifications or additional connectivity may be
             required. The following reflects information provided by the County(s) as part
             of the One Georgia E9-1-1 Application.

               Description                        Quantity
               9-1-1 PSAP Trunks              5
               Dial-Out lines                 3
               Transfer Lines                 2
               Tie Lines                      2


             Additional connectivity requirements will include – ALI data circuits, lines for
             existing seven-digit emergency numbers, administrative lines, and dedicated
             wireless PSAP trunks.

             The Vendor should identify any needed considerations, additions and/or
             changes to the forecasted 9-1-1 connectivity that might be required.

5.17         USER TYPES AND PROFILES
             The proposed system must provide the capability to create and display a
             User's functional duties or profile. Visual presentation of this information must
             be selectable between permanent viewing and viewing upon command.

5.17.1       USER LOG-ON TIME
             Establishing individual profiles within software must not increase User log-on
             time. Total User log-on time must not exceed fifteen (15) seconds.

5.18         HELP FUNCTIONS
             The system must provide online hypertext help for all User functions. Help
             information must be retrievable while using the system without having to
             abandon a call or log-off.

5.18.1       WINDOWS TYPE HELP SCREENS
             The Help screens must contain standard, Windows™-type help functions such
             as, but not limited to, topics, contents, search, and others identified by the
             Vendor.

5.18.2       HELP ACCESS BASED ON AUTHORIZATION
             The level of “Help Information” access must be based on authorization/skill
             level. At no time should a lesser level of authority gain access to help
             information on Supervisory or System Administrative levels.

5.18.3       COPIES OF HELP INFORMATION REQUIRED
             If written help and User information is currently published for the system
             proposed, three (3) copies of the User information must be provided at no
             additional cost to McIntosh County. Soft copies, if available, are preferable to
             hard copies and may be substituted.           Updates to Help Information


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      57
             documentation shall be provided at no additional cost to McIntosh County as
             they are published.
5.19         9-1-1 PSAP CTI SYSTEM FUNCTIONALITY
             The following represent some of the desired User functions. As indicated
             earlier, the Vendor shall supply a Feature/Function list of all User functionality
             for review and comparison. This list shall be in alphabetical order and
             attached as Appendix A3.

5.19.1       SYSTEM LOG-ON
             The system shall provide log-on capability based on a User name and password.
             Upon successful log-on, all personalized features, functions, and capabilities
             shall be made available to the call taker. McIntosh County would also favorably
             view a solution which allowed a “single” log-on for Telecommunicators for all
             systems proposed under this RFP.

5.19.2       ABANDONED CALL CAPTURE
             The system must provide Users and Supervisors the capability to capture
             abandon call information, and redial the abandoned number automatically
             upon command.

5.19.2.1     LIST OF ABANDONED CALLS IN TABLE FORMAT
             A list of abandoned calls must be provided allowing selectable redial with a
             single keystroke, or mouse click. Redial must occur within two (2) seconds
             from when initiated.

5.19.3       AUTOMATIC REDIAL
             The system must provide each User the capability to redial the last two
             hundred (200) numbers (minimum) answered on their console.

5.19.3.1     TWO SECOND REDIAL
             Redial must occur within two (2) seconds from when initiated with a minimal
             number of screen keystrokes or mouse clicks.

5.19.4       CALL CONFERENCING
              The system must provide conferencing features, which permit every User and
             Supervisor on the system to conference multiple lines and trunks without
             regard to the type of line or trunk.

5.19.4.1     CONFERENCING MUST NOT DEGRADE QUALITY
             Conferencing must not degrade the quality of the audio. The Vendor must
             describe the call conferencing process, and the number of lines that can be
             conferenced during a single call without degradation.

5.19.4.2     ADDING CALL TO CONFERENCE
             Adding a call to the conference must occur immediately with a minimal
             number of keystrokes or mouse clicks.

5.19.5       CALL HISTORY
             As each call is answered, the system must automatically save the last one
             hundred (100) callers (ANI/ALI) in a Call History window. System must also
             be capable of tracking the call history in a database format for retrieval by the



WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       58
             call takers at a later date.

5.19.5.1     CALL INFORMATION SAVED TO HARD DISK
             The caller information saved to the call window should be able to be saved to
             the hard disk of the workstation and should only be limited by disk capacity.

5.19.6       CALL NOTES
             The system shall provide the ability for a Telecommunicator / system User to
             attach a Call Note to the Call Record associated with any particular call.

5.19.6.1     CALL NOTES RECORDED IN DATABASE
             The note shall be recorded to the Master Call Records database and be
             available for viewing through the MIS reporting package.

5.19.7       CALL HOLD
             Users answering calls must be permitted to immediately place a call on hold
             with a single keystroke or mouse click.

5.19.7.1     CALL ON HOLD TIMES
             Information regarding the time the call was placed on hold, the duration the
             call has been on hold, and the User that placed it on hold must be available on
             the screen for each call on hold.

5.19.8       CALL PLAYBACK
             In addition to data captured on logging recorders, the system must provide
             separate functionality for recording and playing back all calls, voice, TTY, and
             TDD for the previous calls. Vendor must indicate how many calls can be
             stored based on system proposed.

5.19.8.1     PLAYBACK TIME CAPACITY
             Vendor must identify how much capacity in time the system proposed will
             allow for the Playback functionality.

5.19.8.2     PLAYBACK IN ONE SECOND
             Playback functions must occur within one (1) second of a minimal number of
             keystrokes or mouse clicks.

5.19.8.3     RECORDING STORED ON HARD DRIVE
             The voice recording shall be physically stored on the local hard drive in an
             individual file for each call.

5.19.8.4     VCR LIKE CONTROLS
             The Instant Recall Recorder shall provide User friendly, VCR-like controls. The
             User shall have the ability to mark and move to any portion of the call.

5.19.8.5     FOLLOWING FEATURES REQUIRED
             At a minimum, the Instant Recall Recorder shall provide the following features:

5.19.8.5.1   Play

5.19.8.5.2   Pause


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       59
5.19.8.5.3   Stop

5.19.8.5.4   Play forward/Fast forward

5.19.8.5.5   Rewind

5.19.8.5.6   Repeat

5.19.8.5.7   Forward file to another position

5.19.8.5.8   Display ANI

5.19.8.5.9   Display Calling Line ID (if available)

5.19.9       PRE –RECORDED GREETING
             The system shall provide an option for the User to record a customized “Pre-
             Recorded Greeting” to be played upon call answer. This feature will allow the
             call taker to be in a “listen” mode, rather than a “talk” mode. Multiple greetings
             shall be available to the User based on the line type, such as 9-1-1, seven-digit
             emergency or administrative.

5.19.10      HEADSET/HANDSET VOLUME
             The headset/handset volume shall be adjustable via software. Adjustment shall
             be possible by a simple “point and click” procedure.

5.19.10.1    VOLUME ADJUSTMENTS
             Volume adjustments shall follow the User to the position once they log-on, and
             shall not require readjustment due to the previous User.

5.19.11      CALL TRANSFER
             Call transfer must occur immediately with a single keystroke or mouse click.
             User and Supervisor functions associated with normal call taking and
             monitoring must apply to transferred calls.

5.19.11.1    MANUAL OR SPEED DIAL TRANSFERS
             Users must be able to transfer calls manually and/or through speed dial
             functions from the keyboard and/or mouse.


5.19.11.2    NOTIFICATION OF TRANSFERRED CALL
             If the call is transferred to another position within the system, notification of the
             incoming transferred call must be provided on the console screen of the User
             to whom the call was transferred.

5.19.11.3    CONTROL OF TRANSFERRED CALL
             The User originating the transfer and all Supervisors must maintain control of
             the call up to the point it is answered by the position receiving the call.

5.19.11.4    TRANSFERRED CALL DATA MAINTAINED
             Call data must be maintained for calls transferred within the system


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             throughout the duration of the call without regard to number of transfers.

5.19.12      INTERCOM
             The system must provide an internal intercom.

5.19.12.1    CHOICE OF AUDIO ROUTING
             Users and Supervisors must have the capability to select whether the intercom
             audio is routed to their headset or handset.

5.19.12.2    MINIMUM KEYSTROKES REQUIRED
             Use of the intercom feature must occur with a minimal number of keystrokes
             or mouse clicks.

5.19.13      ENHANCED WIRELESS
             The system must provide a method for formatting the ALI for calls with 20 digit
             ANI (CAS- NCAS-HCAS) and 10 digit (HCAS-NCAS) so the Calling Party
             Number (CPN) appears in the same location as it does for landline calls. This
             formatting, or "normalizing", must provide the CPN to the ANI Callback list for
             CAS, HCAS, and NCAS calls received.

5.19.13.1    CALLING PARTY NUMBER (CPN) TO BE PROVIDED TO CAD
             The system must also provide the Calling Party Number (CPN) to a third-party
             CAD application either automatically or manually at the discretion of the User.

5.19.13.2    NENA STANDARD COMPLIANCE
             The system must comply with all the requirements of appropriate NENA
             wireless documents as they relate to CPE and must allow for the re-bid
             (query) of ALI information using the PANI/ESRK and ESRD. It must also meet
             the requirements of the ESIF Wireless Checklist and NENA Wireless Checklist
             as they relate to CPE.

5.19.14      TCP/IP ALI
             The system must be capable of connecting to the ALI service provider using a
             TCP/IP connection.

5.19.15      ENHANCED ALARMING
             The system must be capable of sending alarms to an external monitoring
             service that will notify the User when a system or User module is no longer
             functioning properly.

5.19.15.1    ALARM IDENTIFICATION
             Vendor shall identify and define alarms, and level of criticality (major to minor)
             for each alarm.

5.19.15.2    SYSTEM QUERY FOR FAULTS
             The system must provide Supervisors and/or maintenance personnel the
             capability to query the system as to the fault(s) and its affect on the system.
             Alarm history queries, reporting, and printing must be available.

5.19.15.3    VISUAL NOTIFICATION OF ALARMS
             Users logged onto the system must receive visual notification at each position


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       61
             of telephone system alarms resulting from minor and/or major faults in the
             system. Single system-wide Audible notification through a central alarm bell is
             not acceptable. A minimal number of keystrokes or mouse clicks must exist to
             extinguish audible alerts regardless of the User's position in the application at
             the time of the alarm.

5.19.16      CALL DETAIL RECORDS
             The system must be capable of creating call detail records and system event
             records with the information gathered from workstations and the switch in the
             event that a call center’s quality of service comes into question.

5.19.16.1    ROUTING/STORAGE OF DATABASE RECORDS
             All records must be capable of being sent to a number of different
             destinations, such as to a printer to create a hard copy or to an MIS package
             to create a database record.

5.19.16.2    CALL DATA RECOVERY
             The system must be capable of recovering unsent event information and
             creating a special recovered call detail record.

5.19.17      SUPPLEMENTAL ALI
             The system must be capable of allowing the User to add information to a
             location based upon a phone number. This information should be date and
             time stamped, capable of being shared by all call takers and should appear
             when a call is received with the same phone number.

5.19.18      INTERFACE PORTS
             The system must provide at least two ports to share ALI information with other
             applications, such as a mapping or CAD application.

5.19.19      PRIVATE RINGING/SHARED PRIVATE RINGING
             The system must support two additional line types: PVR and Shared PVR.

5.19.19.1    DEFINITION OF PVR
             Private Ringing (PVR) line types allow for the assignment of private Central
             Office lines to a selected telephone. This type of line allows the dialer to reach
             any outside number without dialing special digit(s) to access an outside line.

5.19.19.2    DEFINITION OF SHARED PVR
             Shared Private Ringing (Shared PVR) line types allow for the assignment of
             private Central Office lines to multiple telephones in a call center. This line is
             assigned to a single Central Office line but it can be picked up from multiple
             phones.

5.19.20      CALL HISTORY ALI DISPLAY
             The system must provide for a minimum of one hundred (100) viewable
             saved ALI requests, per User position for each User session (User log –
             on/log-off session). .

5.19.21      ALI FAX
             The system must be capable of allowing agents and Supervisors to fax a call’s


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       62
              ANI, ALI, and TTY information to multiple remote locations using pre-
              configured speed dial buttons, group buttons or manual dialing.

5.19.21.1     AUTOMATIC/MANUAL
              The fax should be capable of being sent manually or automatically.

5.19.21.2     ESN ROUTING
              Faxes should also have the capability of being sent to specific locations based
              on the Emergency Service Number (ESN) received with the call.

5.19.21.3     INDIVIDUAL/GROUP ROUTING
              Faxes should be able to be sent to indvidual numbers or groups of numbers.

5.19.21.4     FAX PROCESSING TIMES
              Vendor should indicate the system processing time required to send multiple
              faxes to multiple numbers as part of the same transaction.

5.19.21.5     FAX MONITORING
              System Administrators must be able to monitor fax activity within the call
              center via User defined summary reports or other means.

5.19.22       ALI PAGE
              The system must be capable of allowing agents and Supervisors to
              automatically send a call’s ANI, ALI, and TTY information to one or more
              pagers whenever a specified dial string is dialed

5.19.22.1     SELECTION OF PAGERS
              Users must be able to specify which pagers are notified when a particular Dial
              String and ESN are selected at the workstation. In addition, System
              Administrators must be able to monitor paging activity or send a manual page
              to verify the service is working.

5.19.23       9-1-1 CTI RECORDS MANAGEMENT
              The Vendor must describe the type of records management and reporting
              system included with the 9-1-1 CTI Telephone system.

5.19.23.1     NO IMPACT ON PERFORMANCE
              Use of record management and report functions must not negatively impact
              system performance.

5.19.23.2     STANDARDS BASED RMS FUNCTIONS
              The records management functions in the system must be standards-based.
              Information such as, but not limited to, the following events must be provided.

5.19.23.2.1   DAILY CALL COUNT BY LINE/TRUNK
              Accurate daily call count by trunk and line, calls per hour, average mean
              answering time, average call duration, call distribution, and other call related
              information.

5.19.23.2.2   INFORMATION REPORTABLE BY:
              Information must be reportable by User, position, trunk/line, and others as


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      63
               identified by the Vendor

5.19.23.2.3    FINITE SET OF REPORTS
               A finite set of pre-programmed reports must be available to Users and
               Supervisors.

5.19.23.2.4    AD HOC REPORTING
               Ad hoc reporting must also be provided. Report writing must be User-friendly
               in nature. Use of object-oriented technology is encouraged.

5.19.23.2.5    SPECIFIC INFORMATION TO BE SUPPLIED
               The system must provide User specific information upon command.
               Information such as number of calls taken, trunk or line status by User, special
               qualifications, working assignment, and other related specific information for
               Users logged onto the system at the time of inquiry.

5.19.24        RECORD REVIEW AND REPORTS
               Record review and report writing functions must be available to system Users,
               Supervisors, and maintenance personnel if granted access to these functions
               by the system's Administrator.

5.19.24.1      RECORD REVIEW PASSWORD PROTECTION
               The additional use of password protection is desirable for records review and
               report writing.

5.19.24.2      MINIMUM REPORT GENERATION FOR:
               At a minimum, the system shall provide the ability to generate reports:

5.19.24.2.1    Based on position(s)

5.19.24.2.2    Based on trunk(s) or line(s)

5.19.24.2.3    Based on groups of positions

5.19.24.2.4    Based on groups of trunks or lines

5.19.24.2.5    Based on time of day

5.19.24.2.6    Based on shift duration

5.19.24.2.7    Based on day of week

5.19.24.2.8    Based on week

5.19.24.2.9    Based on month

5.19.24.2.10   Based on quarter

5.19.24.2.11   Based on abandoned calls

5.19.24.2.12   Based on outbound calls


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5.19.24.2.13   Based on inbound calls
5.19.24.2.14   Based on call duration, time of answer, time of hold, time of talk

5.19.25        SPEED CALL NUMBERS
               The system must include the capability to preprogram numbers into a speed
               calling function for the purpose of reducing the time necessary to connect to
               another party over the telephone network. Vendor must identify the maximum
               number of Speed Call numbers that the system proposed will support.

5.19.25.1      SPEED CALL NUMBER SELECTION
               Vendor should describe the process of selecting a number from the speed
               calling group.

5.19.25.2      PRIMARY/SECONDARY DIALING
               Speed dialing shall be capable of performing primary and secondary dialing for
               dialing, transfers, conferences, and other functions, such as long distance
               access, card numbers, and pin access.

5.19.25.3      SPEED DIAL LIBRARIES
               Speed Dial Libraries shall be stored in a database that resides either on a local
               drive, network drive, or a combination of both, and shall include the following at a
               minimum:

5.19.25.3.1    DISPLAY OF SPEED DIAL INFORMATION
               Speed dial locations shall be displayed as a button. Each button shall provide
               access to a single entry, a group of entries, or a group of groups.

5.19.25.3.2    MANAGEMENT TO ASSIGN LABELS
               Management shall have the ability to assign the descriptive label that appears on
               the buttons and have the ability to assign icons for each button.

5.19.25.3.3    ABILITY TO SEARCH
               Users must have the ability to search the speed dial library for a given entry by
               typing the first few letters of the entry.

5.19.25.3.4    ALPHANUMERIC DIALING
               Speed dialing must support the ability to dial alphanumerically, example:
               1 800 CALL ATT.

5.19.25.3.5    SPEED DIAL ACCESS
               Speed dial access shall be available by a simple mouse click, keyboard entry,
               icon, or a combination of both.

5.19.26        LINE STATUS FUNCTION
               User and Trunk/line status functions must be available to Users, Supervisors,
               and maintenance personnel if granted access to these functions by the
               System Administrator.

5.19.26.1      TRUNK/LINE STATUS PROVIDED
               The system must provide trunk and line status from any console in the system.


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              Information such as active, on hold, available, working User, working position,
              call duration, and other call specific information must be provided.
5.19.27       SYSTEM ACCESS LEVELS
              Supervisors and/or system Administrators must have current system and User
              specific information available to them from any console upon command.
              Information must be readily accessible, easy to retrieve, current, accurate, and
              changeable.

5.19.27.1     ADMINISTRATOR CHANGES
              The system must provide Supervisors and/or system Administrators the
              capability to affect systemic changes from every console in the system. User
              assignments and qualifications, trunk and line availability, trunk and line
              prioritization, and other administrative functions must be available.

5.19.27.2     ADMINISTRATIVE MONITORING
              The system must provide Supervisors and/or System Administrators the
              capability to monitor call status for every position in the system. This includes
              the position designation, the number of calls taken, active calls, calls on hold,
              and other call-related information.

5.19.27.3     SUBSET OF ADMINISTRATIVE FUNCTIONS
              The system must provide a selectable subset of administrative functions for
              Supervisors and Users. Vendor must identify and describe all of the
              capabilities that are available to those with appropriate authorization(s) by
              authorization level

5.19.27.4     ACCESS LEVELS
              The ability to uniquely set system access levels for each authorized User is
              required.

5.19.28       TTY AND TDD IDENTIFICATION
              The system must internally, without User intervention, immediately recognize
              incoming TTY and TDD calls and immediately activate functions germane to
              TTY and TDD calls.

5.19.28.1     SEPARATE DEVICE NOT ACCEPTABLE
              A separate TTY/TDD device is not acceptable. TTY and TDD calls must have
              the same recording and reporting capabilities as voice calls. The TTY/TDD
              function must provide the following features:

5.19.28.2     CANNED MESSAGES REQUIRED
              An extensive supply of “canned” predefined messages, based on incident type,
              i.e., POLICE, FIRE, and EMS must be included in the system. Vendor shall
              provide an inventory list of all “predefined” messages based on incident type (as
              example, POLICE, FIRE, EMS, other). This matrix shall be included as
              Appendix A4.

5.19.28.2.1   CONFIGURATION OF MESSAGES
              The capability to configure and script the predefined messages based on the
              incident type, such as, but not limited to, POLICE, FIRE, and EMS.



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5.19.28.2.2   SEARCHING
              The ability to search for predefined messages.
5.19.28.2.3   PREDEFINED MESSAGE ASSIGNMENT
              The ability to assign predefined messages to “hot keys”, i.e., F1-F12, or a
              CTRL+ key combination.

5.19.28.2.4   SINGLE WINDOW VIEWING
              A single window for viewing transmitted and received TDD characters and a
              separate window for viewing pre-canned messages.

5.19.28.2.5   SAVED AS PART OF RECORD
              TDD/TTY text must be saved as part of the individual call record to the master
              call record database and be available to the MIS system for reporting and
              printing.

5.19.29       USER SETUP
              Vendor shall identify all of the setup options for the system proposed.

5.19.29.1     SYSTEM FEATURE CHANGES
              The ability, based on permissions, to select and change system features such
              as, but not limited to, screen layout; button size, location, color, and type;
              mouse speed and arrow size; pre-recorded voice greetings, and other
              features. System features selectable by the Administrator must be listed in
              the response.

5.20          ON SCREEN CONTROLS
              The CTI telephone interface shall provide the User with graphical on-screen
              access to all telephone features using icons and pictures.

5.20.1        GUI INTERFACE REQUIRED
              The interface shall be a Graphical User Interface and shall provide a properly
              authorized User with the ability to access the operating system and applications
              via easy to use icons and pictures.




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       SECTION 6.0 – Computer Aided Dispatch (CAD)/GIS Dispatch Mapping
                         Specifications and Functions
                                     (CAD)
6.00         GENERAL: COMPUTER AIDED DISPATCH/GIS MAPPING SYSTEM:
             The CAD system functional requirements outlined herein is part of the overall
             McIntosh County RFP for integrated 9-1-1 CTI Telephone CPE and CAD/GIS
             dispatch mapping systems from a single vendor. This system must conform to
             all of the requirements of all sections of this RFP except for those specifically
             directed at other systems included in RFP.

6.01         SYSTEM TO BE OF MOST CURRENT TECHNOLOGY
             The specifications listed herein are not to be considered as the all-inclusive
             list. They were compiled based on current systems in operation today in
             various parts of the country as well as future system requirements established
             as part of the NENA Next Generation system development and other industry
             initiatives It is the desire of McIntosh County to have the most technologically
             current systems available today while looking to the future and the Next
             Generation of systems as is being defined by the National Emergency Number
             Association and others. Vendors are encouraged to provide systems that will
             achieve the goal of this RFP as along as they can demonstrate that their
             proposed systems meet or exceed the specifications of this RFP listed herein.
             Vendors are encouraged to include information as to any documented
             migration plans that they have to move the platforms proposed in response to
             this RFP to the Next Generation systems.

6.02         LIVE PSAP OPERATION OF SYSTEM REQUIRED
             The Vendor must be capable of demonstrating their proposed system in a live
             PSAP environment.

6.03         PREVIOUS SECTIONS OF THE RFP TO APPLY
             The integrated CAD (Computer Aided Dispatch/GIS Mapping) system outlined
             herein is part of the overall McIntosh County RFP for integrated E9-1-1 CTI
             Telephone (CPE) and CAD/GIS dispatch mapping systems. These systems
             purchased must conform to all of the requirements of all sections of this RFP
             except for those specifically directed at the 9-1-1 CPE system.

6.04         MULTI-AGENCY MULTI-DISCIPLINE REQUIREMENTS
             McIntosh County requires an integrated multi-agency, multi-discipline
             CAD/GIS mapping system that will allow system Users to perform all functions
             using command lines, formatted screens, an integrated map and/or icons. As
             an example the Telecommunicator shall be able to assign a unit by dragging
             and dropping the unit on the location for the event by use of a command line
             or by use of a designed function key and format.

6.05         NENA MATRIX
             Vendors shall be responsible for researching all NENA Technical/Operational
             Standards and Operational Information Documents that relate to 9-1-1 CPE
             and 9-1-1 operations, interfaces, and data. The Vendor shall prepare a matrix


WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      68
             indicating which of the standards or Operational documents that the system
             they are proposing meets and which of those it is not compliant. In the case
             on non-compliance the Vendor should explain why the system is non-
             compliant. A list of NENA Standards, Operational Information Documents,
             and Technical Information Documents can be found on the NENA Web site
             (www.nena.org). This matrix shall be included as Appendix A5.

6.06         TRUE 32-BIT WINDOWS™ WITH INTEGRATED MAP REQUIRED
             The system proposed must be integrated utilizing Windows™. Any system
             proposed that is merely compatible with the 32-bit Windows Operating system,
             or operates only in character mode and has an add-on map, is not acceptable.
             Vendor to describe the level of system integration.

6.07         EASE OF USE
             The system should be designed for ease of use at the system User level.
             Such things as excessive use of windows, the ability to automatically close a
             window without User intervention after selection has taken place, command
             line entry with prompt assist, multiple event entry without loss of information,
             the ability to perform functions directly from the map and other ease of use
             features will be considered.

6.08         FILE CONSTRUCTION
             The Vendor must include specific file description requirements in order for the
             system to be used to its fullest potential. File information requirements should
             include: file identification, definition, building procedures and access security

             Of specific interest is the ability to use and import the databases contained in
             the McIntosh County map data for CAD database purposes.

             This information is to be submitted as Appendix A6.

6.08.1       PARTITIONING OF DATABASES BY AGENCY
             The Vendor must describe the capability of the system to partition databases
             by agency, and agency specific information from viewing or editing by other
             agencies.
.
6.09         NEXT GENERATION/WIRELESS/VoIP E 9-1-1 COMPLIANCE
             As stated elsewhere in this document, all systems proposed including the
             CAD system must be compliant with wireless Phase I and Phase II, Next
             Generation systems (as currently defined) and VoIP technologies as
             described in FCC Report and Order 94-102 and the appropriate NENA
             documents. The system must be capable of receiving and using the ALI
             information from these calls without regard to the technology used to deliver
             the calls.
6.09.1       PHASE I/PHASE II GIS MAPPING LOCATION
             The system must be capable of locating a wireless Phase I and Phase II 9-1-1
             call, plotting said location on the GIS map and must be able to display the
             error tolerance of a Phase II wireless call with a buffered circle centered on the
             latitude/longitude coordinates.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                       69
6.09.2       CALL UPDATES
             The system must be able to receive an updated ALI spill for a given event
             wherein the classification of the call has changed from WRLS (Phase I) to
             WPH2 (Phase II) and change the original Phase I tower site location (on the
             GIS map) to the Phase II location based on the coordinates of the Phase II
             location. The system must continue to be able to update this information
             based on ALI re-bids as long as the call is active. The information from each
             location will be time stamped and stored in the system with the event for later
             recall as needed.

6.09.3       CELL SITE/SECTOR IDENTIFICATION ON CAD MAP
             As part of the plotting of a Phase I call on the CAD map the system shall be
             capable of identifying the area of coverage of cell site or cell sector in some
             manner such as the highlighting of the sector or cell site.

6.09.4       STREET AND ADDRESS IDENTIFICATION
             The system shall have the capability of identifying the street and addresses
             within the highlighted area of the cell site or sector coverage on the GIS/Map
             and presenting them to the User upon request or automatically as desired by
             the using agency.

6.09.5       CLASS OF SERVICE
             The system must display the class of service (COS) received for all 9-1-1
             calls – wireline, wireless, VoIP and others as the key in the ALI data stream
             used to identify the information received as a wireline call, Phase I or Phase II
             of a wireless call, VoIP and/or other types of technology being used to make
             the call.

6.09.6       ALTERNATE USE OF COORDINATE INFORMATION
             The system shall have the capability to locate using the coordinates on a
             Phase II wireless 9-1-1 call but disregard them if they are presented as part of
             a Phase I wireless 9-1-1 call and locate on address.

6.09.7       RADIUS INFORMATION
             The system GIS map should be capable of using the radius information
             derived from a reliability factor or derived from User based map capabilities of
             wireless calls (i.e. approximate confidence area) to identify potential response
             agencies based on the area covered by said radius. The GIS map must be
             able to display the error tolerance of a Phase II wireless call with a buffered
             circle centered on the latitude/longitude coordinates.

6.10         VENDOR TO SUPPLY A LIST OF CAD FUNCTIONALITY
             Vendor shall submit a list including a description of every function that will be
             available to each System Administrator / Supervisor and User with the proper
             authorization to perform said function. The list should be easy to read and
             listed by User category (Administrator, Supervisor, and User). The list will be
             Appendix A7.




WIREGRASS 9-1-1 (McIntosh County and Long County, GA) RFP 061909                      70
6.10.1       FUNCTIONAL EXAMPLES
             The following functions should be considered as some examples of those
             required in the system but not an all-inclusive list as is to be supplied by the
             Vendor. Note the names of the functions may not be consistent among all
             brands.

6.10.1.2     ALERTS/HAZARDS/LOCATION HISTORY
             The system proposed shall include alerts, hazards, location history
             functionality/files, and timer settings where appropriate that are User
             definable. Information shall be available for all agencies and events.

6.10.1.2.1   AUTOMATIC USER NOTIFICATION
             Alerts/Hazard/Location History information shall be brought to the Users’
             attention automatically based on the location of the action being taken either
             through exact address, identified area around an exact address/coordinate or
             coordinates.

6.10.1.2.2   LOCATION BASED
             Alerts/Hazard/Location History locations must be based on an exact address,
             an identified area surrounding an exact address/coordinates, or a coordinate
             location. The System Administrator must be able to set the location of the
             individual hazard notification to use either exact address, identified area
             surrounding an exact address/coordinate, or coordinates.

6.10.1.2.3   LIST OF LOCATION HISTORY FILES/FUNCTIONS/TIMERS
             The Vendor must list all Hazards/Alerts/Location History files and functions
             and Timers and explain their uses and configuration possibilities. This list
             shall be included as Appendix A8 and may be made up of pre-prepared
             product materials.

6.10.1.2.4   DATA PURGE
             Alert/Hazard/Location History information should have Automatic Notification
             of Preset Purge Date capability based on User definable time periods.

6.10.1.2.5   SAVED AS PART OF EVENT RECORD
             Alert/Hazard/Location History description should be saved as part of the event
             record.

6.10.1.2.6   ONLINE ENTRY
             Alert/Hazard/Location History should be able to be entered online from
             authorized system terminals.

6.10.1.2.7   FILING/PRINTING OF FILES
             Alert/Hazard/Location History information should be able to be filed and
             printed.

6.10.1.2.8   ACCEPTED DATA
             Alert/Hazard/Location History information files should be able to accommodate
             data of the following example types. These are listed as examples and



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               Vendors must list all of the data types and capabilities of their proposed
               application. This list shall be included as Appendix A9 and may be made up
               of pre-prepared product materials.

6.10.1.2.8.1   Blue Print Information

6.10.1.2.8.2   Video Information

6.10.1.2.8.3   Digital Ortho Information

6.10.1.2.8.4   Digital Picture Information

6.10.1.2.8.5   Parcel Boundary Information

6.10.1.2.8.6   Text

6.10.1.2.8.7   Documents composed on word processing, spreadsheet, power point or other
               software

6.10.1.2.9     SEARCHES
               Alert/Hazard/Location History information should be searchable through any
               field identified on any of the windows used in the call taking and dispatching
               functions. It shall be searchable by the use of a menu or command line.

6.10.1.3       STATUS/ALERT TIMERS
               The software must provide for status/alert timers for event and unit by call type
               and status. The Vendor shall provide a list of status indicators that can be
               assigned by the User. This list shall be included as Appendix A10 and may be
               made up of pre-prepared product materials.

6.10.1.3.1     TELECOMMUNICATOR / SYSTEM USER NOTIFICATION
               Telecommunicators / system Users must be notified by User definable audio
               and visual indications of all unit status changes, timer expirations, and event
               status changes. This indication will include changes initiated from mobile
               devices.

6.10.1.3.2     TIME STAMP/RECORDING/TRACKING
               The system shall also provide a time stamping, recording, and tracking
               capability for alert/hazard timers, wrecker notifications, and other User
               designed timers.

6.10.1.4       BUSINESS/SPECIAL LOCATION FILES
               The system shall allow the creation of Business/Special location files which
               will allow the User to record miscellaneous information pertaining to a given
               location.

6.10.1.4.1     SPECIAL LOCATIONS TO GEOCODE
               Special locations names must be able to be used in the geocode or address
               validation process.




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6.10.1.4.2   COMPOSITION OF BUSINESS/SPECIAL LOCATION FILE
             Vendor must indicate what fields and field requirements make up the
             Business/Special location file.

6.10.1.4.3   SEARCHES
             These files must be searchable by the User.

6.10.1.5     E-MAIL/MESSAGES
             Vendor should provide details concerning the message capabilities of the
             system proposed as it applies telecommunicator to telecommunicator and
             optionally telecommunicator to mobile unit and mobile unit to
             telecommunicator.

6.10.1.5.1   MESSAGES FOR OTHER USERS
             The system should allow messages to be left for other Users and presented
             automatically at log-on. The system will maintain an audit trail of the message
             that was accessed by the User.

6.10.1.5.2   LIST AND EXPLANATION REQUIRED
             Vendor must provide a list and description of the e-mail capabilities of the
             system. This list shall be included as Appendix A11 and may be made up of
             pre-prepared product materials.

6.10.1.6     OPTIONAL RADIO INTERFACE
             The Vendor should explain all radio interface and functional capabilities of the
             system proposed, such as, but not limited to, the capability for using the fire or
             EMS unit(s) recommended by CAD to a specific event and selecting the
             appropriate radio channel and tone sequencing codes required for toning out
             said recommended fire/EMS responders.

6.10.1.6.1   TURNKEY SYSTEM
             The Vendor should indicate if the proposed includes everything necessary for
             the CAD/radio interface to work as part of the Turnkey system.

6.10.1.6.2   IDENTIFICATION OF NON-INCLUDED PARTS/SERVICES/SOFTWARE
             If the system proposed does not include everything necessary for the
             CAD/radio interface the Vendor must list everything needed and the cost to
             include it.


6.10.1.7     STANDARD OPERATING PROCEDURES (SOP)
             The system proposed must include the ability to automatically notify / display
             standard operating procedure (SOP) information based on the response
             agency(s) selected for the event in question and the agencies identified as
             responders to that event for any and all dispatchers.

6.10.1.7.1   SOP TO BE DISPLAYED FOR USERS
             The system must allow the procedures to be displayed on call taker /
             telecommunicator User’s screens per User command.



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6.10.1.7.2   STANDARD OPERATING PROCEDURES (SOP) IMPORT/EXPORT
             Standard Operating Procedures (SOPs) should be able to be imported from
             word documents, , spread sheets, or other formats. . Vendor must identify
             those forms of data from which SOPs can be imported and exported.

6.10.1.8     FAX/PRINT/REMOTE PRINT
             The CAD system proposed must have the ability to fax and remotely print
             information from the call window to various locations. The system must allow
             numbers with associated information to be stored individually and/or in groups
             and will fax or print individually or in groups.

6.10.1.8.1   PROCESSING TIME
             Vendor should indicate the system processing time required to send multiple
             faxes to multiple numbers as part of the same transaction.

6.10.1.8.2   MONITORING
             System Administrators must be able to monitor fax activity within the call
             center.

6.10.1.8.3   PRINTING
             The system must allow the Print Screen option to be available on each
             terminal.

6.10.1.9     RESPONSE RECOMMENDATIONS
             The Vendor must discuss and document in detail the method(s) in which the
             proposed system generates the response recommendations.

6.10.1.9.1   RECOMMENDATIONS BASED ON AGENCY POLICIES
             The system must allow for the recommendation of response to events to be
             based on each agency(s) dispatch policies, the closest available units (either
             from a pre-prepared response plan or if used, AVL) call location, type of unit,
             priority, and type of event.

6.10.1.9.2   CREATION/MODIFICATION
             All preprogrammed response recommendation files must be able to be
             generated and modified by the System Administrator.

6.10.1.9.3   SELECTION OF RESPONSE RECOMMENDATIONS
             Users must have the ability to select the appropriate preprogrammed
             response recommendations based on many variables including, but not limited
             to, the number of units available for service, shift changes, changes in the
             number of staffed units, and other selectable variables.

6.10.1.10    EVENT NUMBERS/CASE NUMBERS
             The system proposed must provide a unique identification (event number) for
             each event that is entered into it. In addition, the system shall (on request or
             automatically at the Users option) provide for the generation of a unique case
             number or report number for each agency responding. Units from the same
             agency shall share the same report number.



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6.10.1.10.1   CASE NUMBERS
              Case numbers must be able to be automatically assigned based on event
              type. This feature shall be able to be set independently for each agency and
              must be able to be set and changed by those with the proper authorization.

6.10.1.10.2   ASSIST UNITS
              Optionally, units from one agency dispatched in an assist role for another
              agency shall be assigned case numbers from their (assist units) case number
              pool.

6.10.1.10.3   CASE NUMBER QUANTITIES
              The Vendor must advise how many case number sets for each agency type
              (Law,Fire, EMS) the system proposed will accommodate.

6.10.1.10.4   CASE NUMBER COMPOSITION
              These numbers must be able to record the year of the event followed by at
              least six numbers.

6.10.1.10.5   SUPPLEMENTAL REPORTS
              The case numbers must accommodate/allow them to the used for
              supplemental reports and assignments using the same case number as the
              original assignment but be identified as supplemental to the original report.

6.10.1.11     UNIT LOG-ON/OFF
              The system must allow logged-on units to be displayed on the appropriate
              status available unit window or monitor. Units that are logged-off may or may
              not be displayed based on the Users’ preference.

6.10.1.11.1   GROUP LOG-OFF/LOG-ON
              The system must allow the units to be logged-off and on by groups or
              individually.

6.10.1.11.2   LOG-OFF CRITERIA
              The system must not allow a unit to be logged-off duty when assigned to a
              call.

6.10.1.11.3   TRANSACTIONS LOGGED TO SYSTEM FILE
              All log-on/log-off transactions, including invalid attempts, shall be logged in a
              system file. This file must be searchable and printable by the authorized
              personnel. It must contain all appropriate information including, but not limited
              to, times, positions, and other relevant historical data.

6.10.1.11.4   LIST OF REQUIREMENTS
              Vendor must supply a list of the requirements of the system that apply to the
              log-on/log-off of units. This list shall be included as Appendix A12 and may be
              made up of pre-prepared product materials.

6.10.1.12     EVENT ENTRY
              The system must allow the 9-1-1 ANI and ALI information including x, y
              coordinates and wireless reliability factor to be integrated into the Event Entry


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              format with a single action; such as a key stroke, mouse, or graphical icon by
              the telecommunicator or call taker when available.

6.10.1.12.1   TELECOMMUNICATOR OVERRIDE
              The telecommunicator/call taker (system User) must be able to direct the ALI,
              caller, and address information to the caller location field and/or to the location
              of the event field if necessary for geocoding purposes.

6.10.1.12.2   AUTOMATIC GEOCODING
              When entry is made automatic geocoding shall take place. An override
              function will be available for entries that cannot be geocoded. A minimal
              number of fields such as address, street, community name, or x, y coordinates
              should result in a geocode of the event. Vendor must identify these fields.

6.10.1.12.3   ENTRY OF QUERY DATA
              The User must be able to enter information such as license plate numbers and
              other relevant data as part of the event entry. Systems that have the ability to
              use the entered license number and/or pedigree information and upon
              command send a query to the County, State and national databases will be
              given additional consideration.

6.10.1.12.4   USER DEFINED CODES/PRIORITIES
              Each event entry must include User defined event type codes and priorities.
              Priority shall be assigned based to the event of the code and other information
              as may be applicable. The vendor must list the options available for assigning
              priorities and event codes. This list shall be included as Appendix A13 and
              may be made up of pre-prepared product materials. Priorities must be able to
              be overridden.

6.10.1.12.5   PARTIAL EVENT ENTRY
              The system must allow for a partially entered event to be placed in a
              suspended mode without loss of data while other more serious duties are
              performed.

6.10.1.12.6   FAST FORWARD
              The system must have the ability to accept and forward for dispatch, priority
              calls for service, after entry of only a location and event type. The
              telecommunicator must be able to continue entry of other information and
              forward same to be appended to the original event.

6.10.1.12.7   DUPLICATE EVENTS
              The system must notify the telecommunicator of duplicate events. Duplicate
              events must be able to be determined by exact address, latitude/longitude
              coordinates, and a radius around an exact address.

6.10.1.12.8   FORMATS/WINDOWS
              The system Event Entry format/window(s) must include, but not be limited to,
              accept the following:

6.10.1.12.8.1 Date Event Received




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6.10.1.12.8.2 Time Event Received

6.10.1.12.8.3 Day of the Week Event Received

6.10.1.12.8.4 Telecommunicator/Call Taker ID

6.10.1.12.8.5 Incident Location Including Address, Street Prefix, Street Name, Street Suffix,
              Community Name, Zip Code, Latitude / Longitude Coordinates, and Reliability
              Factor

6.10.1.12.8.6 Phone Number

6.10.1.12.8.7 ESRD/ESRK or PANI Number

6.10.1.12.8.8 9-1-1 ESN/Other Geographical Reporting Numbers of the User Agency

6.10.1.12.8.9 Class of Service

6.10.1.12.8.10 Priority of Event

6.10.1.12.8.11 Agency(s) from whom Response is Needed

6.10.1.12.8.12 Transaction Number (Assigned by System)

6.10.1.12.8.13 Telecommunicator/Call Taker Comments (Remarks)

6.10.1.12.8.14 License Number (Automatic query)

6.10.1.12.8.15 Hazard/Alert/Premise Information

6.10.1.12.9    FORMAT FILING
               All entry formats associated with all modules must be able to be saved and
               recalled by the dispatcher to perform a second function or to recall a saved
               screen and continue entry.

6.10.1.12.10 SIMULTANEOUS EVENT ENTRY CAPABILITY
             The Vendor will advise how many Event Entry transactions can be occurring
             simultaneously by a given system User without loss of data to each of the
             entries in progress.

6.10.1.12.11 LIST ADDITIONAL INFORMATION
             The vendor must list additional information that can be included in the Event
             Entry format. This list shall be included as Appendix A14 and may be made
             up of pre-prepared product materials.

6.10.1.13      SOUNDEX
               The system must provide a Soundex (sound alike) search capability. This
               capability should be automatically activated for the system Users assisting
               them in functionality such as, but not limited to: event entry, file searches, and
               other options as identified by the Vendor.



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6.10.1.14     SIMILAR NAME MENUS
              Similar location name menus must appear when necessary to help the
              Telecommunicator determine the correct location. These would include such
              things as menus of streets, street type, street prefixes, community names, and
              other parameters.

6.10.1.15     ALIAS FILE
              The system proposed must have an alias file and the Vendor must identify
              what common misspellings are retained in the alias file, and for what purposes
              they are automatically applied such as Street Names, Business Names,
              Landmarks and other alias items.

6.10.1.16     LOCATION ENTRY VARIATIONS
              Vendor must identify the specifics of the variations that may be used in the
              entry of a location in all applicable formats/functions. Examples include:

6.10.1.16.1   Common Place

6.10.1.16.2   Intersection

6.10.1.16.3   X, Y Coordinates

6.10.1.16.4   Exact Address

6.10.1.16.5   Alias Names

6.10.1.17     RECORD OF COMPLETED EVENT
              Upon completion of every event a record will be completed that includes at a
              minimum the following:

6.10.1.17.1   All data pertinent to the call.

6.10.1.17.2   All agencies, units, and personnel involved and other associated information

6.10.1.17.3   All data will be searchable, printable, exportable, e-mail capable, and fax
              capable.

6.10.1.18     ADDING REMARKS TO EVENT
              The system must allow remarks to be added to pending, active, and closed
              events – with date, time stamp and other identifying information for added or
              changed items.

6.10.1.18.1   NARRATIVE INFORMATION
              The Add Remarks function must allow for entry of the incident narrative into
              the system. These can take the form of summary comments.

6.10.1.18.2   PERMANENT PART OF RECORD
              The Remarks will become part of the permanent call event record.




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6.10.1.19     UPDATE EVENT
              The system must have a function to allow for the Telecommunicators to
              Update Events. Each update will be carried as an additional version of the
              original event and appended to the original record but include it’s own date
              and time stamp as well as other pertinent information for the audit trail.

6.10.1.19.1   ADDRESS CHANGES AND UPDATES
              The system must allow the initial address to be changed and updated with the
              original information being retained.

6.10.1.19.2   LIST/RECALL/RE-ESTABLISH
              The system must keep a list of closed events and allow them to be recalled
              and re-established. When this occurs the recalled event will be treated as a
              supplemental call with all tracking and features of an original event. The data
              will be associated with the original event.

6.10.1.20     BOLO
              The system proposed must include a BOLO (Be On The Look Out) module.
              Data from this module must be saved, searchable online, and create a normal
              audit trail.

6.10.1.21     REPO
              The system proposed should include a REPO module. Data from this module
              must be saved, searchable on line, and create a normal audit trail.

6.10.1.22     SHARING UNITS
              The Vendor must advise if the system proposed allows the sharing of units
              from other districts under the control of different telecommunicators for
              dispatch, response, and mutual aid purposes.

6.10.1.22.1   VENDOR TO PROVIDE LIST
              The Vendor must provide the details of shared unit functionality if it exists.

6.10.1.22.2   INCLUDED IN RESPONSE SELECTION
              Shared units should be able to be displayed in response selection.

6.10.1.22.3   TELECOMMUNICATOR NOTIFICATION
              The system must notify the owning telecommunicator when another
              dispatcher is using a unit normally under their control. The unit must also no
              longer be available in a preplanned response.

6.10.1.23     PRE-SCHEDULED EVENTS
              The system proposed should support pre-scheduled/delayed response calls
              and should only appear at a predetermined time prior to the needed dispatch.
              There should be no limitation as to the number, times, or dates of pre-
              scheduled calls.

6.10.1.24     PRE-EMPTION OF UNITS
              The Vendor must advise if the system provides for the pre-emption of
              assigned units.




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6.10.1.24.1   PRE-EMPTION PENDING EVENT
              This function should be a single transaction and the pre-empted call should
              return to the pending event list but retain the previously assigned history.

6.10.1.24.2   PRE-EMPTION ASSIGNED UNIT
              The system should allow for pre-emption of an assigned unit from an event
              and the reassignment to another event. This function should be able to be
              accomplished as a single transaction.

6.10.1.25     SWITCH UNITS
              The system should allow for units assigned to two different events to be
              switched so that each unit becomes responsible for the assignment previously
              assigned to the other unit. This function should be able to be performed as a
              single transaction.

6.10.1.26     WRECKER ASSIGNMENTS
              The system proposed should provide wrecker assignments from prescribed
              wrecker lists. These lists must be able to be changed by the System
              Administrator at any time.

6.10.1.26.1   ROTATION CRITERIA
              The wrecker rotation must be able to be based on location, wrecker type,
              vehicle type, and have the ability to record calls made.

6.10.1.26.2   FILE REQUIREMENTS
              The system should maintain an online wrecker/towing service file of qualified
              towing companies with their towing capabilities, area(s) of service, contact
              information, and notification attempts logged.

6.10.1.26.3   TO BE INCLUDED IN CALL HISTORY
              Wrecker information relative to call assignment shall become part of the call
              history.

6.10.1.27     COMBINING EVENTS
              The system must allow the Telecommunicator/Dispatcher to combine two
              events based on administrative procedures. These events will become part of
              the same record and the audit trail will track both of the events to their
              independent completions.

6.10.1.28     UNIT TRANSFERS
              The system being proposed must allow events to be transferred to other
              positions including optionally, mobile, and remote. This function should be
              allowed by drag and drop using the map, command, mouse using the map or
              the format screen area, and as a special key if desired by the System
              Administrator.

6.10.1.29     UNIT ASSIGNMENT
              The Vendor must provide a list and describe in detail the methods by which
              the unit assignments take place. This list shall be included as Appendix A15
              and may be made up of pre-prepared product materials.



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6.10.1.29.1   ASSIGNMENT BASED ON RECOMMENDATIONS
              The system proposed should allow the unit assignments to events based on
              computer recommended response, dispatcher’s discretion, unit initiated, and
              by GPS location, AVL, if in use.

6.10.1.29.2   ASSIGNMENT RESULTS IN UPDATES
              The system proposed will ensure that upon completion of unit selection, the
              selected unit(s) will be automatically assigned to the event, their status will be
              automatically updated (User definable example: dispatched or enroute), the
              appropriate display will be updated, and the event record will be updated to
              indicate each units assignment. This should be accomplished with a
              keystroke, command, function key, mouse click, drag and drop on map, or
              touch screen action.

6.10.1.30     UNIT OUT OF SERVICE SELF INITIATED
              The system proposed must provide an easy method of placing units out of
              service on self initiated activity. This method must include a geocode attempt,
              but in the event fails to geocode it must allow override. Vendor must describe
              the process and options.

6.10.1.31     UNIT ON ADMINISTRATIVE ASSIGNMENT
              The system should allow for a unit to be recorded as busy on the Unit Status
              display, based on specific administrative event types but remain available for
              dispatch and be recommended to the dispatcher, e.g. a fire apparatus
              performing fire inspections. Vendor must describe the process and options.

6.10.1.32     Display Unit
              The system being proposed must have a function to allow the details of a unit
              to be displayed. The Vendor must provide a list of data available and describe
              in detail the methods by which the function takes place. This list shall be
              included as Appendix A16 and may be made up of pre-prepared product
              materials.

6.10.1.32.1   Current staffing

6.10.1.32.2   Current assignment

6.10.1.32.3   All other information in the unit file

6.10.1.32.4   COMMAND/MOUSE/KEY
              This function should be allowed by command, mouse, and as a special key if
              desired by the System Administrator.

6.10.1.33     UNIT DESTINATION CHANGE
              The system must provide a function to allow the system User to change the
              destination for one or more units in a single transaction. The Vendor must
              describe in detail the method(s) by which the function takes place. This
              information may be made up of pre-prepared product materials.

6.10.1.33.1   ADDED TO CALL RECORD
              This information from this function will be recorded in the event record.


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6.10.1.34     MODIFICATION OF DISPATCH POLICES
              The system proposed should allow authorized personnel to be able to modify
              the dispatch policies/response plans of all agencies individually without relying
              on the vendor.

6.10.1.35     UNIT RESOURCE/DISPATCH POSITION RELATIONSHIPS
              The system being proposed must allow Telecommunicators, based on proper
              authority, to have the capability to select one or more resource types for which
              they will be responsible based on geographic area, agency type, special
              groups, or any combination of these. The units assigned and viewable to the
              dispatcher in the normal course of business will be based on this selection.

6.10.1.35.1   ACTIVE DISPATCH POSITION REQUIRED
              The system proposed must prevent any active resource from being left without
              an active dispatch position.

6.10.1.35.2   REASSIGNMENT OF RESOURCES
              The system proposed must allow for the reassignment of resources in a real
              time mode without any impact of services.

6.10.1.35.3   RESOURCES UNDER CONTROL OF DISPATCHER
              The system will ensure that only events requiring the response of or actions
              regarding resources under the control of a dispatcher will appear on that
              dispatchers Pending Event display based on automatic routing, response unit,
              or optional mobile computer initiation activity.

6.10.1.36     UNIT STATUS
              The system proposed must allow the Unit status to be updated quickly by
              mouse, function key, command line, drop down menu, drop and drag (map),
              touch screen, or optionally mobile computer. The Vendor must describe in
              detail the method(s) by which this function takes place. This information may
              be made up of pre-prepared product materials.

6.10.1.36.1   STATUS CHANGES BASED ON USER DEFINABLE REQUIREMENTS
              The system proposed must allow certain Unit status changes to occur based
              on User definable requirements such as a disposition or a specific disposition
              such as report. The Vendor must provide a description of and describe in
              detail the methods by which this function takes place.

6.10.1.37     UNIT TIME/ACTIVITY TRACKING
              The system proposed must track Unit’s times and activities. The Vendor must
              provide a list of the information that is tracked for each Unit. This list shall be
              included as Appendix A17 and may be made up of pre-prepared product
              materials.

6.10.1.37.1   TIMES
              The same times must be tracked for all personnel assigned to the unit(s).

6.10.1.37.2   TO BE INCLUDED IN EVENT RECORD
              All unit activity must be crossed-referenced to the event number and made
              part of the event record.


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6.10.1.38     UNIT FILES
              The system shall allow for the building of unit files. The Vendor is responsible
              for providing a list of what information can be included in these files. This list
              shall be included as Appendix A18 and may be made up of pre-prepared
              product materials.

6.10.1.38.1   UNIT TYPE
              Unit information must include a unit type, which may be used in dispatch
              selection and recommendation.

6.10.1.38.2   DEFAULT MANNING NUMBER
              Unit information must include a default manning number (one or two persons)
              that can be changed as appropriate.

6.10.1.38.3   EQUIPMENT
              Unit information must be able to include any special equipment or capabilities
              that might be assigned to the unit such as Jaws of Life, other apparatus,
              special skilled personnel ,etc.

6.10.1.38.4   CROSS-MANNED UNITS
              Unit information may allow for cross-manned units (when one unit is busy the
              other is automatically placed out of service).

6.10.1.38.5   OWNING AGENCY
              Unit information should include the owning agency.

6.10.1.38.6   TAKE HOME VEHICLES
              Unit information should include information indicating that the unit is taken
              home.

6.10.1.38.7   DISPLAYABLE BASED ON AUTHORIZATIONS
              Unit information should be displayable only to those authorized.

6.10.1.38.8   SOME INFORMATION HIDDEN
              Some unit information should be able to be hidden and available only to those
              authorized based on special needs.

6.10.1.38.9   INVENTORY/SERIAL NUMBERS
              Unit information should include inventory and serial numbers.

6.10.1.39     FIRE SERVICES SPECIAL CONSIDERATIONS
              The Vendor must discuss in detail fire event dispatching capabilities of the
              system proposed. The Vendor is responsible for providing a list and
              associated description of the ways that fire events can be dispatched. This list
              shall be included as Appendix A19 and may be made up of pre-prepared
              product materials.

6.10.1.39.1   DISPATCH CRITERIA
              The system should allow fire department units to be dispatched based on the
              geographical location of the event, nature of the event, and alarm level.




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6.10.1.39.2   MOVE UPS
              The system must also provide for preplanned and unplanned move ups of fire
              apparatus to cover empty or reduced staff stations.

6.10.1.39.3   LIST OF EQUIPMENT
              The system must provide a list of the equipment for each fire and EMS station.

6.10.1.39.4   TELECOMMUNICATOR NOTIFICATION
              The Telecommunicator must be alerted to advise the Fire Command Officer of
              the need for move up and have available a recommended list of apparatus to
              move if a preplanned situation exists

6.10.1.40     CALL/EVENT/PERSONNEL INFORMATION RETENTION AND RETRIEVAL
              The recording and retrieval of all information pertaining to events, units, and
              personnel is extremely important. The Vendor is responsible for providing a
              list and associated description, including methods of searching and retrieving,
              of the information about events that the system will retain and which may be
              recalled without the use of a separate statistical system. This list shall be
              included as Appendix A20 and may be made up of pre-prepared product
              materials.

6.10.1.40.1   DATABASE TO BE PROVIDED
              The system must provide an event/call/unit/personnel database that stores for
              real time retrieval all information related to all events, units, personnel
              including, but not limited to, address (including coordinate addresses),
              password / numbers, unit numbers, event numbers, times, dates (including
              log-on and log-off times), and other information pertinent to an event.

6.10.1.40.2   RETRIEVAL ON REAL TIME BASIS
              Information from the event / call / unit / personnel database must be able to be
              retrieved on a real-time basis.

6.10.1.40.3   RETRIEVAL BASED ON COORDINATES
              The database must allow User-defined identification and retrieval of details
              surrounding calls within a geographic distance, around a given address or x, y
              coordinates. The User must be able to set the distance.

6.10.1.40.4   PERSONNEL ROSTER
              The system must provide a personnel roster file separated by agency and
              viewable by authorized Users. Examples of data include, but are not limited to
              the following:

6.10.1.40.4.1 Name

6.10.1.40.4.2 Address (Home and Station)

6.10.1.40.4.3 Phone Number (Home, Business, Wireless, Pager)

6.10.1.40.4.4 E-mail Address

6.10.1.40.4.5 Assignment


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6.10.1.40.4.6 Serial Number

6.10.1.40.4.7 Personally Assigned Unit ID

6.10.1.40.4.8 Special Qualifications

6.10.1.40.4.9 Log-on status, and unit assignment

6.10.1.40.5   FILE MUST BE SEARCHABLE
              The personnel file will be searchable based on User-defined criteria. All
              information shall be printable, exportable, and an audit trail will be required for
              access history.

6.10.1.40.6   ACCESSIBLE UPON AUTHORIZATION
              The personnel file will be accessible based on authorization and certain
              personnel will be able to be hidden from view except to those with special
              permission.

6.10.1.41     GIS/DISPATCH MAPPING APPLICATION FUNCTIONALITY
              The Vendor shall list and describe in detail all of the functions that can be
              performed using the GIS dispatching map application in place of, or in
              coordination with, the mouse, keyboard, or functions keys by the
              Administrators, Supervisors, and system Users. Any functions that are
              updated automatically upon action taken on another interactive screen of the
              system should be identified. This list shall be included as Appendix A21 and
              may be made up of pre-prepared product materials.
              The following are some examples of the GIS/Mapping functionality desired by
              McIntosh County.

6.10.1.41.1   Must be able to be connected to a network for simultaneous display of 9-1-1
              ANI/ALI data in a multiple workstation environment.

6.10.1.41.2   Must be scalable to allow for the easy addition of Users, additional
              workstations, and software functionality.

6.10.1.41.3   Must be capable of adding additional software modules (i.e.: AVL, map
              maintenance, statistic mapping, reporting, and routing).

6.10.1.41.4   Must be able to accept serial ALI information from any ANI/ALI controller

6.10.1.41.5   Ability to operate as a stand-alone application

6.10.1.42     GIS/DISPATCH MAPPING APPLICATION STANDARDS COMPLIANCE
              The vendor should list all standards with which the GIS/Mapping application
              complies. This list shall be included as Appendix A22 and may be made up of
              pre-prepared product materials. Requirements include but are not limited to:




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6.10.1.43     MULTIPLE LAYERS OF DATA
              The map must be able to accommodate multiple layers of GIS data, formats,
              projections and coordinate systems concurrently with no conversion or
              translation required. The Vendor must identify any layer limitations.

              THE MAP LAYERS MUST BE ABLE TO ACCOMMODATE SUCH DATA AS,
              BUT NOT LIMITED TO:

6.10.1.43.1   Displaying ESRI GIS files, image files, grid data, CAD drawing files, and
              ArcSDE layers.

6.10.1.43.2   Compatibility with MapInfo tables, ESRI shape files, Arc Info coverage’s,
              AUTOCAD DWG’s & DXF’s, MXD Project files and Microstation DGN

6.10.1.43.3   Support raster and vector layer translucency in the same map view; ability to
              re-project raster and vector GIS data sets on the fly

6.10.1.43.4   Photos

6.10.1.43.5   Blue Prints

6.10.1.43.6   Aerial Photographs ; integration with technologies enabling enhanced
              imagining capabilities.

6.10.1.43.7   Street addresses ranges and/or point files

6.10.1.43.8   ESN information

6,10.1.43.9   Multi-agency/multi-discipline response area information

6.10.1.43.10 Special/Hazardous location information

6.10.1.43.11 Dynamic map services such as weather maps, fire locations, satellite imagery,
             other

6.10.1.43.12 Support open geospatial consortium map standards including Web map
             services, Web Feature Services and Catalog Services

6.10.1.44     COORDINATES USED FOR ALL ACTIVITIES
              The system proposed must be capable of using x, y coordinates for all
              activities involving location determination in the absence of or in place of a
              specific physical address as determined by the event being entered.

6.10.1.44.1    Must be able to display the error tolerance of a Phase II wireless call with a
              buffered circle centered on the latitude/longitude coordinates.

6.10.1.45     MAP LIMITATIONS
              The Vendor must specify any limitations of the GIS map including, but not
              limited to, the number of layers that can be accommodated and the ability of
              the Users to turn the layers off and on.



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6.10.1.46      DRAG DROP UNITS
               The system must allow the User to drag and drop units for assignment on the
               map. All appropriate data and activity shall be accessible from the same map.

6.10.1.46.1    NEW EVENT INITIATION
               Drag/Dropping a unit on the map to initiate a new event should result in a
               geocode and open a window/format for completion of the entry of necessary
               data.

6.10.1.46.2    CLEARING UNITS FROM CALLS
               The system must allow the User to remove units from calls by dragging and
               dropping. The appropriate dispositions and other data must be able to be
               entered into the appropriate fields.

6.10.1.46.3    DISPLAY OF INFORMATION
               The map must be able to display and allow the User to quickly view and locate
               resources, calls, and incidents. The User must be able to locate emergencies
               and view detailed call, incident, and map object information.

6.10.1.46.3.1 Must allow for the display of all active 9-1-1 calls at all answering positions in a
              multiple workstation environment.
6.10.1.46.3.2 The Administrator must be able to configure the system to display calls
              differently for positions that answer the call than for positions that did not
              answer the call.

6.10.1.46.3.3 Must show all incoming calls prior to answer as well as calls answered by
              other Users at different workstations within the PSAP.

6.10.1.46.3.4 Must have an Administrator configurable call log.

6.10.1.47      ROUTE PLANNING
               The map must allow the User to generate routes, driving directions and
               distances between two locations either via mouse click selection or by
               entering a “to” and “from” address. Vendor to identify if this is a standard or
               optional feature.

6.10.1.48      SEARCH TOOL
               The map must include a spatial search tool – vendor to describe searchable
               map attributes and related search processes. At a minimum the dispatch
               mapping search functionality to include the capability to:

6.10.1.48.1    Search by physical address or partial address

6.10.1.48.2    Generate the closest possible address or intersection to the
               latitude/longitude coordinates (X,Y) on a Phase II call.(Reverse geocoding.)

6.10.1.48.3    Accommodate potential street aliases for all street names and address
               searches.

6.10.1.48.4    Search based on premises unit (apartment number, unit, or business suite).



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6.10.1.48. 5   Search by phone number.

6.10.1.48.6    Search by layer or multiple layers

6.10.1.48.7    Compute, tabulate and map summary statistics. The subsequent extracted
               information should be exportable to a file

6.10.1.49.0    GIS MAPPING TOOLS AND FUNCTIONS:
               Vendor to describe the GIS mapping tools and functions available to the User
               – minimum tools and functions to include:

6.10.1.49.1    Automatic and manual centering, Zoom In, Zoom Out, Pan, change the
               contrast of the in view image, and print the images.

6.10.1.49.2    Zoom-in to the extents of a “click and drag” defined box

6.10.1.49.3    Ability to select map views with mouse point and click functionality on the
               overview map. The location selected on the overview map should be
               centered when displayed on the maps in the main map window.

6.10.1.49.4    Display and refresh the longitude and latitude of the current mouse position
               as the mouse is moved to other locations on the map.

6.10.1.49.5    Display an inset map to show the entire county with a box highlighting the
               extents of the current zoom area for the main map window.

6.10.1.49.6    Ability to measure the distance from two or more points and calculate the
               cumulative distance from point to point to point. Distances should be able to
               be displayed in multiple formats (i.e.: feet, miles, and meters).

6.10.1.49.7    Ability make temporary map features in the individual map window without
               Administrator intervention. The annotation may be a point, a line, a polygon,
               text, or a symbol. The feature should be able to be accessible by User, by
               workstation, by group, or by all connected PSAP workstations

6.10.1.49.8    Display coordinates in decimal degrees; degrees / minutes / seconds; degrees
               / decimal / minutes, or city, and time and date.

6.10.1.49.9    Must contain a status bar which displays information about the current mouse
               pointer location.

6.10.1.49.10 Configurability of the Status Bar : Information to be displayed on the status bar
             can include current zoom level (width of the map in miles), calculated street
             address (reverse GeoCode address display), Emergency Service Zone
             Number, coordinates in decimal degrees, coordinates in degrees/ minutes/
             seconds, coordinates in degrees/decimal/minutes, or city, and date/time.

6.10.1.49.11   Ability to clear all addresses, location symbols text call data and any wireless
               coverage sectors.




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6.10.1.49.12   A magnification tool to temporarily enlarge a User defined section of map
               data.

6.10.1.50      MAP LAYERS ACCESSED FROM LEGEND
               Map layers must be accessible from a legend.

6.10.1.50.1    Must support the ability to depict “entity” boundaries, such a school campuses,
               corporate campuses or other defined areas

6.10.1.50.2    Must display geographic coordinates of the current mouse position in latitude /
               longitude (degrees, minutes, and seconds and decimal degrees) as well as
               UTM and US State Plane, depending on User needs.

6.10.1.50.3    Must be able to display map for previous calls from call-history.

6.10.1.50..4   Must be able to display the ESZ of the current mouse position

6.10.1.50.5    Must be able to display labels for any attribute of any layer.

6.10.1.50.6    Must be able to display labels for multiple attributes in the same layer.

6.10.1.51      MAP BROWSER FEATURES
               Vendor to describe “browser” capabilities of the GIS/mapping application.
               Minimum requirements to include:

6.10.1.51.1    Ability to display an overview map of the entire service area.

6.10.1.51.2    Support of a single view Main Map Window capable of displaying multiple
               maps. The User should be able to easily resize maps in the main or “active”
               map window preferably using the mouse to point, click, and drag the map to
               the desired size and position.

6.10.1.51.3    A set of standard User tools accessible either via a tool bar with easily
               identifiable function buttons to facilitate use of touch screen technology or via
               a right mouse click.

6.10.1.51.4    Ability to drill down through map layers and display the information contained
               within multiple layers.

6.10.1.51.5    A map tip window that displays attributes from map data when the mouse is
               hovering over a map feature. The map tip should allow for multiple lines of
               information from multiple map layers. The system Administrator should be
               able to configure the information to be displayed and the labels for the
               information.

6.10.51.6      Ability to search map layers to find closest features to a location (i.e.: fire
               hydrants, fire departments, driveways, EMS departments, etc.).

6.10.51.7      Ability to enter two street names and have the map display the
               intersection of the streets. If no intersection is found, an error message
               appears.


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6.10.1.52     MAPS TO BE PRINTABLE AND TO BE FORWARDED
              Maps must be able to be printed, faxed, and e-mailed.

6.10.1.52.1   Must have the ability to populate a fax sheet that displays an overview map,
              detailed map, the X, Y coordinates in multiple formats (i.e.: Decimal Degrees
              and Degrees Minutes Seconds), Responder list, ALI information, phone
              number (if configured by Administrator to be displayed), a place for User
              (dispatcher) typed comments, North direction indicator and an information
              window that displays Date and Time, and any other pertinent information as
              configured by Administrator.

6.10.1.52.2   Must have the ability to fax allowing for manual dialing and/or
              preprogrammed speed dialing. It should have the ability to display at least
              eight preprogrammed phone numbers per ESN. User must be able to select
              the number of copies to be sent to associated phone number. The Fax
              feature shall manage the sending of multiple faxes, provide an activity log and
              be compatible with any class 1, 2 or 2.0 Fax modem and multi-modem card.

6.10.1.53     9-1-1 CONTROLS
              Vendor must advise, and if applicable describe, the ability of the system to
              answer, place on hold, and release 9-1-1 calls from the map.

6.10.1.54     DISCREPANCY REPORT
              Vendor must advise if the mapping application can be used to produce an
              “error” report to identify discrepancies in ALI and GIS data with minimum
              capabilities to include:

6.10.1.54.1   Ability to populate the error form with a map view and have a field to enter text
              describing the error for GIS errors.

6.10.1.54.2   Ability to e-mail, fax, save, and/or print the report.

6.10.1.55     DATA/FILE TYPES USED/IMPORTED/EXPORTED
              The Vendor must identify, provide a detailed explanation, and specifications
              concerning the file types used by the system as well as files or databases that
              can be imported and exported.

              Supplemental databases containing information helpful to emergency
              responders may include - hazardous materials, medical conditions such as
              aids, diabetes, asthma, handicaps or other. The User should have the ability
              to search the database by field.

6.10.1.56     UPDATING DATA IN REAL TIME
              The Vendor should describe the capabilities and processes of the System
              Administrator, User or County GIS personnel to update GIS data in real-time.

7.0           RFP COMPLIANCE MATRIX

              As referenced in this document vendors are to prepare a Compliance Matrix
              indicating “ Complies” , “Does Not Comply” or “Complies with Exception”
              for each section and subsection of this RFP.


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All quotes will be evaluated based on the following criteria.

       Criteria            Weight   Pts    Vendor #1      Pts   Vendor # 2     Pts    Vendor #3
                                          Score 1 - 10          Score 1 - 10         Score 1 - 10
 1. Cost*                    30     10              300   10            300    10            300
 2. References               10     10              100   10            100    10            100
 3. Service                  20     10              200   20            200    10            200
    Parameters
 4. Technology               20     10             200    10            200    10            200
 5. Sole Source              10     10             100    10            100    10            100
    Installation
6. Ease of Operation         10     10             100    10            100    10            100
   (User Friendly)

                  Totals                          1000                 1000                 1000

     * One point will be deducted for every 5% total system cost is above low quote.




                                            END OF RFP




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