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DAC Agenda

VIEWS: 31 PAGES: 11

									                                                                 PCC Americas, Autumn 2011, Ottawa, ON
                                                                 "Avaya and the PCC - The Power of We"
                                                                                            Monday, August 29 - Agenda

 Time           End
7:15 AM   -   7:50 AM    Continental Breakfast - (Registration Opens at 7:00 AM) - Provinces/Confederation I
                                                                                        General Session - Confederation II/III
8:00 AM   -   8:15 AM    Rick Dawybida, PCC President - Opening Comments

8:15 AM   -   9:15 AM    Jorge Blanco, Vice President , Product Marketing Contact Center Solutions

9:15 AM   -   9:30 AM    Bob Hall, Director, UC Global Alliances - Polycom

9:30 AM   -   9:45 AM    Avaya ESC, Tom Jencz, Bill Carroll, Todd Hagstrom - Executive Homework

9:45 AM   -   10:05 AM                                                                                               Break
10:05 AM -    11:05 AM Mary Ann Littler, Avaya Services Vice President - Avaya Global Services Overview
11:05 AM -    11:20 AM Rinaldo Huriptyo, Director, Enterprise Sales Canada - Acme Packet
11:20 AM -    12:00 PM Rick Dawybida, PCC President - Task Force Updates
12:00 PM -    1:15 PM                                                                                  Lunch - Provinces/Confederation I
                                                                Confederation II/III                                                                          Governor General I
                         Joint Task Force #1 - SMTF, PMTF, CTTF, ENG, DTC - Win with Application-Driven                  TSSR # 1 - Avaya Technical Support Update
                         Promotions plus a PRM Update


1:15 PM   -   2:30 PM
                         Leslie Levy, Avaya UC Market / Margaret Artlip, Avaya Channel Operations:                       Glenn Skinner – Sr. Director Avaya Client Services / Thomas Jencz, Avaya Partner Support
                                                                                                                         Services / Scott McCurrach – ADE Contact Center / Vineet Sood – CPE, Contact Center / Mike
                                                                                                                         Corbett – CPE, CS1000 :

2:30 PM   -   2:50 PM                                                                                                Break
                         Joint Task Force #2 - SMTF, PMTF, CTTF, ENG, DTC - Avaya Channel Readiness & New                TSSR # 2 - GSS Web Portal Improvement Initiative & Knowledge Support Search Update
                         Product Roadmap


2:50 PM   -   4:05 PM    Scott Gregg, Jennifer Judy, Ken Pericak, Todd Hagstrom & Alon Woks; Avaya Channel Readiness Jeff Harling, Avaya GSS Knowledge Management / Bob Steelehammer, Avaya GSS Web Strategy:
                         and Product Management leaders:



4:05 PM   -   4:15 PM                                                                                          Swap Over Period
                         Joint Task Force #3, SMTF, PMTF, CTTF, ENG, DTC, TSSR - Avaya Support Services updates

                         Tim Baxter, Avaya Global Support Services:


4:15 PM   -   5:30 PM




6:00 PM   -   8:00 PM                                                                        Reception Hosted by PCC - Provinces/Confederation I
                                                                         PCC Americas, Autumn 2011, Ottawa, ON
                                                                         "Avaya and the PCC - The Power of We"
                                                                                                            Monday Abstracts


  Time      End                                                                                         General Session - Confederation II/III
8:00 AM - 8:15 AM Rick Dawybida, PCC President - Opening Comments
                  Jorge Blanco, Vice President , Product Marketing Contact Center Solutions
                  Exploration of the new opportunities emerging from the expanding role of the Contact Center
8:15 AM - 9:15 AM


                  Bob Hall, Director, UC Global Alliances - Polycom
                  "Empowering the Corridor warrior"
9:15 AM - 9:15 AM Polycom through it open standards continues its commitment to Avaya for complete interop within Avaya H323 and SIP UC platform solutions. Polycom will demonstrate and highlight their H323 and SIP
                  interoperability for the corridor warrior. Avaya’s on premise mobility WiFi solutions will provide a pathway to the end user to maintain their H323 solution or transition to Avaya SIP and/or upgrade to a fully
                  compliant, more durable, server-less, multi application next generation a, b, g, n SIP wifi end point solution.
                    Mary Ann Littler, Avaya Services Vice President - Avaya Global Services Overview
                    This session will cover the FY2012 AGS Roadmap and Strategy along with our new offers and how they support growth in your business. This session will include highlights of: Avaya's Maintenance portfolio, Avaya
10:05 AM - 11:05 AM Professional Services and our new offers designed for Partners, and Operational Services latest partner enabled managed services. Mary Ann will also give an update on the August 1st launch of Support
                    Advantage.
                    Rinaldo Huriptyo, Director, Enterprise Sales Canada - Acme Packet
11:05 AM - 11:20 AM – A Whole New Equation – An opportunity for Partners

                    Rick Dawybida, PCC President - Task Force Updates
11:20 AM - 12:00 PM Committee and TF updates.

                                                                                                                 Confederation II/III
                  Joint Task Force #1 - SMTF, PMTF, CTTF, ENG, DTC - Win with Application-Driven Promotions plus a PRM Update
                  Leslie Levy, Avaya UC Market / Margaret Artlip, Avaya Channel Operations: Applications differentiate Avaya from the competition and are critical to our success. Avaya's latest promotions incent existing and new
1:15 PM - 2:30 PM customers to purchase Avaya applications. You'll learn how promotions like Collaborate Your Way and Video Collaboration Pack remove barriers that can inhibit application adoption. We're making it easier for
                  customers to realize the new business value they expect from Avaya. Avaya PRM Update - This part of the session will include an update on the PRM Partner View (Sales Force Dot Com).


                     Joint Task Force #2 - SMTF, PMTF, CTTF, ENG, DTC - Avaya Channel Readiness & New Product Roadmap
                     Scott Gregg, Jennifer Judy, Ken Pericak, Todd Hagstrom & Alon Woks; Avaya Channel Readiness and Product Management leaders: This session will introduce enhancements to Avaya's Channel Partner Pre-GA
2:50 PM -    4:05 PM Deliverables to aid in earlier Inclusion Decisions, Readiness Planning and Execution to Sell, Design, Implement and Maintain. This will aid the partner's Full Readiness for earlier Revenue Ramp, starting at GA.
                     There will also be an interactive overview of the major new products planned for launch relative to Avaya's Integrated Roadmap from a partner perspective. This session is meant as a product preview for a broad
                     cross section of partner functional roles who can't attend all of the detailed product sessions later in the week.

                  Joint Task Force #3, SMTF, PMTF, CTTF, ENG, DTC, TSSR - Avaya Support Services updates
                  Tim Baxter, Avaya Global Support Services:
4:15 PM - 5:30 PM Provide updates & enhancements for Avaya Support Offers and clarification of the Avaya Life Cycle Management policy. Tim will also review the latest information on Support Advantage including an overview on
                  the Partner Performance requirements and incentives.


                                                                                                                        Governor General I
                       TSSR # 1 - Avaya Technical Support Update

1:15 PM - 2:30 PM Glenn Skinner – Sr. Director Avaya Client Services / Thomas Jencz, Avaya Partner Support Services / Scott McCurrach – ADE Contact Center / Vineet Sood – CPE, Contact Center / Mike Corbett – CPE, CS1000 :
                  In this session we will focus on KPI performance across Backbone, ADE, and Design. We will also discuss areas of improvement and actions to drive improvements in product quality, specifically for CS1000 and
                  Contact Center products. There will be very good representation from Backbone, ADE, and Design during this presentation to field questions that Partners may have regarding current and future performance

                       TSSR # 2 - GSS Web Portal Improvement Initiative & Knowledge Support Search Update

2:50 PM -    4:05 PM Jeff Harling, Avaya GSS Knowledge Management / Bob Steelehammer, Avaya GSS Web Strategy: Updates solution search, software download, etc. Avaya experts will be in this session to discuss progress
                     against improvement plans, as well as record new issues raised by the Partner community.


6:00 PM -    8:00 PM                                                                                 Reception Hosted by PCC - Provinces/Confederation I
                                                                 PCC Americas, Autumn 2011, Ottawa, ON
                                                                 "Avaya and the PCC - The Power of We"
                                                                                            Tuesday, August 30 - Agenda

 Time           End
7:15 AM   -   7:50 AM    Continental Breakfast - (Registration Opens at 7:00 AM) - Provinces/Confederation I
                                                                                        General Session - Confederation II/III
8:00 AM   -   8:15 AM    Rick Dawybida, PCC President - Daily Session update

8:15 AM   -   8:30 AM    Robert Keefe, Director, Major Accounts - Innovatia

8:30 AM   -   9:30 AM    Jean Turgeon, VP & Global GM Avaya Networking Solutions - "Avaya end to end solutions – when 1+1 = 3"

9:30 AM   -   9:45 AM    Mark Thompson, Vice President, Dsales & Marketing - Komutel

9:45 AM   -   10:05 AM                                                                                                Break
10:05 AM -    10:55 AM Barat Dickman, Global Channel Programs - Avaya Connect
10:55 AM -    11:10 AM Jeff Anderson, Vendor Business Manager, Advanced Technologies - Ingram Micro
11:10 AM -    12:00 PM Frank Rondi, Vice- President, Demand Planning, Fulfillment and Logistics - Supply Chain Strategy Review
12:00 PM -    1:15 PM                                                                                  Lunch - Provinces/Confederation I
                                        Confederation II/III                        Governor General I                               Governor General II                           Governor General III
                         UC Core # 1 - Avaya Unified Communications    CTTF # 1 - Breakout Session                       PMTF #1 - Avaya Operating Services Update     SMEC # 1 - Roadmap General
                         Portfolio Product Roadmap
1:15 PM   -   2:30 PM    Ken Pericak, Director, UC Product Management: Andrew Totten, CTTF Chair / Bart Westbrook,       Scott Davison, Avaya Operating Services:      Todd Hagstrom, Director, SMEC Product Line
                                                                       Avaya CTTF Prime:                                                                               Management:

2:30 PM   -   2:50 PM                                                                                                 Break
                         UC Core # 2 - Avaya Communication Server         CTTF # 3 - • One Source Program Overview       TSSR # 3 - Seibel Ticketing System            SMEC # 2 - IP Office 8.0 - Tech Transfer
                         1000 and the Flare User Experience               (formerly known as ‘Lead to Quote’)
2:50 PM   -   4:05 PM
                         Chris Taylor, CS 1000 Product Manager / Ian      Gabriela Grand, One Source APM / Barbara Ott, Wendy Erickson, Partner Services Web           Chris Koch, SMEC Senior Product Manager - IP
                         Lewis, Branch Solutions Product Manager:         Global business Readiness:                    Operations:                                    Office Tier 4 and Early Introduction:

4:05 PM   -   4:15 PM                                                                                            Swap Over Period
                         UC Core # 3 - Avaya Aura® Communication          CTTF # 2 -• One Source Demonstration           CCTF # 5 - Automated Voice and Multimedia     SMEC # 3 - IP Office 8.0 - Tech Transfer
                         Manager and Branch Solutions                                                                    Services with Avaya Aura Experience Portal

4:15 PM   -   5:30 PM
                         Conrad Uniacke, Communications Manager,          Phil Scott, Americas Business Readiness:       Peter Fitch, Solutions Consultant, Business   Erica Chean, SMEC Product Manager - IP Office
                         Product Manager / Ian Lewis, Branch Solutions                                                   Communications Solutions Group:               Tier 4 and Early Introduction:
                         Product Manager:

6:00 PM   -   8:00 PM                                                                        Reception Hosted by PCC - Provinces/Confederation I
                                                                          PCC Americas, Autumn 2011, Ottawa, ON
                                                                          "Avaya and the PCC - The Power of We"
                                                                                                            Tuesday Abstracts

 Time   -   End                                                                                                General Session - Confederation II/III
8:00 AM - 8:15 AM Rick Dawybida, PCC President - Daily Session update
                  Robert Keefe, Director, Major Accounts - Innovatia

                        "The Speed of Innovation and its Impact on Knowledge Workers"
8:15 AM - 8:30 AM
                        Rob Keefe, Director, Major Accounts at Innovatia will discuss the speed of changing technology and its impact on training delivery to telecommunications companies. As part of this discussion, he will touch on
                        trends in training design, development and delivery to address this speed of change and the role of the Knowledge Management Industry in addressing customers’ training requirements today and in the future.

                        Jean Turgeon, VP & Global GM Avaya Networking Solutions - "Avaya end to end solutions – when 1+1 = 3"
                        This session will outline some of the challenges IT staff is facing with ongoing consolidation as well as virtualization of applications and infrastructure and how Avaya can help solve these challenges and provide
8:30 AM - 9:30 AM
                        the necessary flexibility and agility to the IT department and provide always-on access to key business applications regardless of how and what they use to connect to the network. This session will provide an
                        architectural overview of the solutions Avaya has to offer but more importantly the key choices IT must make to ensure the infrastructure is ready for the future
                        Mark Thompson, Vice President, Dsales & Marketing - Komutel
                        Komutel SIT™ (Solution for Integrated Telecommunications) PC Console and advanced applications for Health Care, Public Safety, Education, Government and Enterprise Business. Komutel's advanced plug-in
9:30 AM - 9:45 AM
                        design delivers enhanced call handling, notification, fan out, on call management, document management, extended CLID/map info, IP camera integration and much more in a single GUI. Komutel Smart Phone
                        applications, multi-platform connectivity and synchronization with multiple source databases make the SIT platform even more powerful.
                        Barat Dickman, Global Channel Programs - Avaya Connect
10:05 AM - 10:55 AM Avaya Connect continues to evolve to better enable our partners for success in North America. Come hear about the enhancements made during FY11 and some of the exciting plans for further improvements in
                    FY12 and beyond
                        Jeff Anderson, Vendor Business Manager, Advanced Technologies - Ingram Micro

10:55 AM - 11:10 AM Ingram Micro is a fully authorized Avaya Connect Value Added Distributor, and as a large IT distributor in Canada, is able to offer Avaya partners a unique portfolio of services. Learn how partnering with Ingram
                    Micro will help you to grow your business, reduce lead times, and improve profitability with your Avaya business.

                        Frank Rondi, Vice- President, Demand Planning, Fulfillment and Logistics - Supply Chain Strategy Review
11:10 AM - 12:00 PM
                        Avaya Supply Chain Journey to Best-In Class

  Time          End                                                                                                      Confederation II/III
                        UC Core # 1 - Avaya Unified Communications Portfolio Product Roadmap

1:15 PM - 2:30 PM Ken Pericak, Director, UC Product Management: The Avaya Unified Communications Product Portfolio continues to evolve while providing investment protection for heritage Nortel and Avaya products. This
                  session will detail the roadmap for the Avaya UC portfolio providing clear details on new products and how existing systems can be evolved to support the latest solution elements in the Avaya UC portfolio.

                        UC Core # 2 - Avaya Communication Server 1000 and the Flare User Experience
                        Chris Taylor, CS 1000 Product Manager / Ian Lewis, Branch Solutions Product Manager:
                        Designed for customers using Avaya's Communication Server 1000 (CS 1000), this session will outline the features and benefits of bringing in the Avaya Aura architecture and the Flare user experience to
2:50 PM - 4:05 PM
                        support new SIP endpoints and add considerable deployment flexibility. The discussion will include Avaya's video endpoints. Additionally, this is a great opportunity to understand how the CS 1000 portfolio will be
                        able to take leverage and advantage of the latest addition to the Avaya UCS Branch Portfolio. Described in detail will be the CS 1000 and B5800 deployment options, scenarios and end points in support of CS
                        1000 and B5800 Branch office solutions. Finally, the session will provide details of the next CS 1000 release.
                  UC Core # 3 - Avaya Aura® Communication Manager and Branch Solutions
                  Conrad Uniacke, Communications Manager, Product Manager / Ian Lewis, Branch Solutions Product Manager:
                  This session will cover the positioning of Communication Manager in the Avaya Aura solution. Context will include release plans, new features, hardware planning, gateway support, performance improvements,
4:15 PM - 5:30 PM and capacity increases. Outlook will include recent releases of 2011 and planned releases of 2012 including guidance on what partners will need to do to prepare for future releases. Additionally, an overview of
                  the Avaya B5800 Branch Gateway, the most recent addition to the Avaya UCS Branch Portfolio will be presented in a Communications Manager environment. The Avaya B5800 Branch Gateway will be described
                  in detail covering customer values, deployment scenarios and an update on the roadmap. This is a great opportunity for the Partners to become familiar with the latest Communications Manager and Branch
                  Solution that is generating much interest and excitement within the market.
                                                                        PCC Americas, Autumn 2011, Ottawa, ON
                                                                        "Avaya and the PCC - The Power of We"
                                                                                                           Tuesday Abstracts

 Time          End                                                                                                      Governor General I
                       CTTF # 1 - Breakout Session

                       Andrew Totten, CTTF Chair / Bart Westbrook, Avaya CTTF Prime:
1:15 PM - 2:30 PM
                       Session will serve as a discussion and brainstorming session concerning the configuration tools and processes. Current critical issues and the future direction of the tools will be discussed leveraging the face-to-
                       face interaction benefits not available on conference calls.

                       CTTF # 3 - • One Source Program Overview (formerly known as ‘Lead to Quote’)

                       Gabriela Grand, One Source APM / Barbara Ott, Global business Readiness:
2:50 PM - 4:05 PM
                       This session will provide attendees with a solid view of the One Source (also known as Lead to Quote) program objectives, value, sales process, and high level timeline. Program deliverables to date will be
                       presented along with the global Avaya Pricing Model (APM). Plenty of time will be allocated for Partner Q&A.

                       CTTF # 2 -• One Source Demonstration


                       Phil Scott, Americas Business Readiness:
4:15 PM - 5:30 PM
                       The One Source team will demonstrate delivered capability around a global catalog and proposal management suite. In addition, we will walk through the streamlined One Source sales process with APM. A
                       demonstration will be provided of the single SSO Enterprise Configurator and Avaya Solution Designer integration with ordering capability for heritage Avaya product.


 Time          End                                                                                                      Governor General II
                       PMTF #1 - Avaya Operating Services Update

                       Scott Davison, Avaya Operating Services:
1:15 PM - 2:30 PM
                       Operation Services offers designed to extend, supplement or enhance your management services portfolio. We will demonstrate how the flexible service partnering models contribute to your business. We will
                       explore target customer segments along with competitive information designed to enable you to focus and prioritize sales opportunities across the services portfolio.

                       TSSR # 3 - Seibel Ticketing System

2:50 PM - 4:05 PM Wendy Erickson, Partner Services Web Operations: In these breakout sessions Wendy will be discussing Partner web tool usage, performing walk throughs of use cases, and taking Q&A wrt functionality and
                  issues. This session will also cover entitlement and how to understand entitlement failures, using the notification tools for Siebel SR Notifications.


                  CCTF # 5 - Automated Voice and Multimedia Services with Avaya Aura Experience Portal
                  Peter Fitch, Solutions Consultant, Business Communications Solutions Group: Join this session to learn about the Experience Portal 6, Avaya’s latest generation platform for orchestration of automated voice and
4:15 PM - 5:30 PM multimedia applications and services. Experience Portal is the latest generation of Avaya Voice Portal. Key enhancements include: integration with AACC, enhanced support for MPS Developer and MPS
                  VoiceXML applications, and prepackaged support of Avaya Intelligent Customer Routing. In addition, we’ll cover Avaya Aura® Orchestration Designer 6, Avaya’s new unified development environment for
                  Experience Portal, MPS, and AACC applications. Orchestration Designer is the latest generation of Avaya Dialog Designer and SCE for Contact Center. Session will also cover the latest MPS development
                  roadmap as well as migration options to multimedia self service.
 Time       End                                                                                                  Governor General III
                       SMEC # 1 - Roadmap General

1:15 PM - 2:30 PM Todd Hagstrom, Director, SMEC Product Line Management: Avaya SMEC Product Roadmap. The major products planned for launch in 2011 and 2012 will be reviewed with an emphasis on what the partners
                  need to know to prepare.


                       SMEC # 2 - IP Office 8.0 - Tech Transfer

                       Chris Koch, SMEC Senior Product Manager - IP Office Tier 4 and Early Introduction: IP Office Release 8.0 is planned to be released in late 2011. This program is delivering exciting new features for the IP Office
2:50 PM - 4:05 PM
                       including a Preferred Edition Processor card, Web-based management, and new end-user applications for user mobility and presence services.
                       Part 1 of the IP Office 8.0 Tech Transfer will focus on the Preferred Edition Processor and Web-Based management.

                       SMEC # 3 - IP Office 8.0 - Tech Transfer

                       Erica Chean, SMEC Product Manager - IP Office Tier 4 and Early Introduction: IP Office Release 8.0 is planned to be released in late 2011. This program is delivering exciting new features for the IP Office
4:15 PM - 5:30 PM
                       including a Preferred Edition Processor card, Web-based management, and new end-user applications for user mobility and presence services.
                       Part 2 of the IP Office 8.0 Tech Transfer will focus on the new applications for end-user mobility, including the Iphone and Android clients, and IM and presence

6:00 PM - 8:00 PM                                                                                    Reception Hosted by PCC - Provinces/Confederation I
                                                                        PCC Americas, Autumn 2011, Ottawa, ON
                                                                        "Avaya and the PCC - The Power of We"
                                                                                                  Wednesday - August 31 - Agenda

  Time           End

7:15 AM    -   7:50 AM    Continental Breakfast - (Registration Opens at 7:00 AM) - Provinces/Confederation I
                                                                                                                      Breakouts & Workshops
                                         Confederation II/III                              Governor General I                                     Governor General II                                   Governor General III
                          DTC # 1 - DTC Progress Report                      SMTF # 1 - Avaya Supply Chain Integration and          CCTF # 1 - AACC: adding to CC Elite/migrating          SMEC # 4 - BCM to IP Office Upgrade Workshop I
                                                                             Performance Initiatives                                from CCE

8:00 AM    -   9:15 AM
                          Albert DeJohn, Director, Business Development and Nancy McGuire, Director, Global Order                   Judith Sherwood, Applications Consultant, Contact      Gord Galletti, SMEC Tier 3 Backbone Engineer,
                          Marketing:                                        Management:                                             Center Solutions, Business Communications              Brian Becker, SME Channel Sales Engineer:
                                                                                                                                    Solutions Group, Avaya:

9:15 AM        9:35 AM                                                                                                          Break
                        DTC # 2 - Avaya Professional Credential              SMTF # 2 - Avaya Repair and Policies &                 CCTF # 2 - Designing Greenfield AACC Systems           SMEC # 5 - BCM to IP Office Upgrade Workshop
                        Development Roadmap                                  Procedures                                                                                                    II
                        Barry Hill, Business Development and Marketing,      Tracie Baer, SMTF Prime / Mark Warkentin,              Judith Sherwood: Applications Consultant, Contact      Gord Galletti, SMEC Tier 3 Backbone Engineer /
9:35 AM    -   10:50 AM
                        Avaya Learning:                                      Americas International MLP Leader :                    Center Solutions, Business Communications              Brian Becker, SME Channel Sales Engineer:
                                                                                                                                    Solutions Group, Avaya:


10:50 AM   -   11:00 AM                                                                                                  Swap Over Period
                          DTC # 3 - Avaya Technical Training/Avaya           Engineering TF # 1 - Why SIP Matters – and How CCTF # 3 - Contact Center Solution – Customer                  SMEC # 6 - Total Care for IP Office
                          Learning Center                                    to Sell It                                     Implementations with Existing CS1000 with
                                                                                                                            Symposium/ CC6/7 – upgrade to AACC
                        Barry Hill, Business Development and Marketing,      Pierre Fournier, Strategic Architect, Avaya’s Office of Gail McWhorter, Strategic Architect, Avaya’s Office   Stacey Gallanis, Senior Manager, Maintenance
11:00 AM   -   12:15 PM Avaya Learning / Lorelea Moore, Business             the CTO:                                                of the CTO:                                           Business Management:
                        Development and Marketing, Avaya Learning:



12:15 PM   -   1:30 PM                                                                                          Lunch - Provinces/Confederation I
                          DTC # 4 - Avaya Technical Documentation            Engineering TF # 2 - Best Practices in Demos           CCTF # 4 - Performance Solutions - Reporting &         SMEC # 7 - IP Office Voicemail Pro - Advanced
                                                                                                                                    Analytics Strategy & Roadmap                           Configuration Workshop
1:30 PM    -   2:45 PM
                          Bernie Loeffler, Avaya Global Information Solutions: Bob Zimmerer, Senior Manager, Global Partner         Steven Williams, Contact Center Product                Daniel Thibault, IP Office System Architect:
                                                                               Enablement:                                          Management:

2:45 PM    -   3:05 PM                                                                                                          Break
                       Joint Task Force #4 - SMTF, PMTF, DTF, CTTF,        TSSR # 3 - Seibel Ticketing System               Tech Transfer #3 – AACC 6.x & Windows 2008 R2 Open
                       ENG - Avaya Professional Services - Quality
                       Framework (NPI & SVS) Review and Discussion
3:05 PM    -   4:20 PM Michael Favors, Craig Haskins - Avaya               Wendy Erickson, Partner Services Web Operations: Colleen Long, Avaya PSS Technical Support:
                       Professional Services / Ashish Parikh, Avaya Global
                       Market Introduction :

4:20 PM    -   4:30 PM                                                                                                   Swap Over Period
                       Joint Task Force #5 - SMTF, PMTF, DTF, CTTF,          UC Core # 6 - Avaya Aura® Conferencing: The            Tech Transfer #3 – AACC 6.x & Windows 2008 R2 Canadian Distributors
                       ENG - Avaya eBusiness Tools overview and              Power of Collaboration                                 - continued
4:30 PM    -   5:45 PM status
                          Phil Scott, Americas Business Readiness:           John Kinahan, Senior Product Manager, Avaya     Colleen Long, Avaya PSS Technical Support:                    Dan Silverman, Facilitator Chair / Doug Jeffrey,
                                                                             Conferencing:                                                                                                 Deputy Chair:
6:00 PM    -   8:00 PM                                                                                                 Open Evening
                                                                       PCC Americas, Autumn 2011, Ottawa, ON
                                                                       "Avaya and the PCC - The Power of We"
                                                                                                        Wednesday Abstracts


  Time           End                                                                                              Confederation II/III
                       DTC # 1 - DTC Progress Report
                       Albert DeJohn, Director, Business Development and Marketing: Avaya Learning's mission is to exceed Partner and Customer expectations by delivering comprehensive and targeted curriculum that reduce
8:00 AM    -   9:15 AM time to competency and maximize the investment in our brand. The DTC sessions will kick off with a Progress Report read-out covering the following topics: partner challenges identified by the DTC
                       Taskforce, key accomplishments, partner satisfaction survey feedback and student satisfaction scores. At the close of this session the Avaya Learning team in collaboration with Avaya Channel Operations
                       will provide an overview of the Avaya Competency Model outlined in the Avaya Connect Program.

                      DTC # 2 - Avaya Professional Credential Development Roadmap
                      Attendees in this session will get a view into Avaya Professional Credential Program initiatives currently underway in support of the Avaya Connect Competency Model and upcoming Avaya product
9:35 AM    - 10:50 AM launches. In this session the DTC Tiger team will also provide a status update on the Avaya Credential Map Review initiative kicked off at the Spring 2011 conference.



                    DTC # 3 - Avaya Technical Training/Avaya Learning Center
                    Barry Hill, Business Development and Marketing, Avaya Learning / Lorelea Moore, Business Development and Marketing, Avaya Learning: Attendees in this session will get a view into Avaya Technical
11:00 AM - 12:15 PM Training initiatives currently underway in support of the Avaya Professional Credential program and upcoming Avaya product launches. Status updates will be provided on training delivery options
                    available, course schedules planned and registration availability dates. This session will close with a review of the Avaya Learning Center, partner tools available on that site and the relationship to
                    information contained in Avaya PRM Partner View.

                       DTC # 4 - Avaya Technical Documentation
                       Bernie Loeffler, Avaya Global Information Solutions: Technical Documentation plays a critical role in a channel's ability to support and service products. Please join this session to learn more about what is
1:30 PM    -   2:45 PM available today and the continuous improvement activities underway. In this session a status update will also be provided on the processes in place to communicate recommended changes back into the
                       Technical Documentation team and metrics associated with issues reported.

                       Joint Task Force #4 - SMTF, PMTF, DTF, CTTF, ENG - Avaya Professional Services - Quality Framework (NPI & SVS) Review and Discussion
                        Michael Favors, Craig Haskins - Avaya Professional Services / Ashish Parikh, Avaya Global Market Introduction :
3:05 PM    -   4:20 PM This session will include an update on the progress made by the QF Tiger Team, new information from the QF Offer Management team and an update on the New Business Acceleration program. There will
                       be ample time for additional dialogue on this key topic!


                       Joint Task Force #5 - SMTF, PMTF, DTF, CTTF, ENG - Avaya eBusiness Tools overview and status
                       Phil Scott, Americas Business Readiness:
4:30 PM    -   5:45 PM This update will include a review of modifications and enhancements to Avaya's eBusiness Tools suite (GPPC, Enterprise Configurator including all modules, Order Centre, KRS, Avaya Solutions Designer
                       and PLDS). This session will cover the key milestones for 2011. This session will cover general POR on NPI, functionality enhancements, issues with EC Services, etc.


  Time           End                                                                                           Governor General I
                       SMTF # 1 - Avaya Supply Chain Integration and Performance Initiatives
                       Nancy McGuire, Director, Global Order Management: In this session we will review Avaya Delivery Performance metrics, key shortages and recovery initiatives. Also included will be an update regarding
8:00 AM    -   9:15 AM the Strategic Development of the Avaya Supply Chain and OM organizational changes.



                      SMTF # 2 - Avaya Repair and Policies & Procedures
                      Tracie Baer, SMTF Prime / Mark Warkentin, Americas International MLP Leader : A look at the Avaya Repair Organization, current initiatives and integration roadmap. Following that we will have an open
9:35 AM    - 10:50 AM discussion to obtain input and feedback for development of a Policies & Procedures document to contain information for such things as Ordering Process, Change Orders, Escalation , Published Lead
                      Times, Expedites, Out of Box Failures, RMA's, etc. for Red and Blue.


                    Engineering TF # 1 - Why SIP Matters – and How to Sell It
                    Pierre Fournier, Strategic Architect, Avaya’s Office of the CTO: Beyond the hype and the buzz, SIP is making inroads into our customer’s networks and is gaining significant mindshare within our industry.
11:00 AM - 12:15 PM As sales engineers, we need to understand both the significance of SIP as a technology and in terms of its impact upon our customers’ business models. In this session, we will begin with a brief level set
                    on the origins of SIP, review its key innovations and benefits, and finally propose strategies to contextually convey these concepts to Enterprise users.


                       Engineering TF # 2 - Best Practices in Demos
                       Bob Zimmerer, Senior Manager, Global Partner Enablement: With all the tools at your disposal for presenting, showing, and demoing Avaya solutions, how do you decide which to pull out of your tool box
1:30 PM    -   2:45 PM and when? This session will help you find and organize the many resources Avaya has available and give you a strategy for when to use them most effectively. In the session we use a case study scenario
                       for how to maximize your time in front of a prospect or customer using the right tool at the right time. At the end of the session you will have a blueprint for better engaging your customer and winning your
                       next opportunity!

                       TSSR # 3 - Seibel Ticketing System
                       Wendy Erickson, Partner Services Web Operations: In these breakout sessions Wendy will be discussing Partner web tool usage, performing walk throughs of use cases, and taking Q&A wrt functionality
3:05 PM    -   4:20 PM and issues. This session will also cover entitlement and how to understand entitlement failures, using the notification tools for Siebel SR Notifications.



                       UC Core # 6 - Avaya Aura® Conferencing: The Power of Collaboration
                       John Kinahan, Senior Product Manager, Avaya Conferencing: Experience the Power of We firsthand with Avaya Aura Conferencing. Avaya is taking a revolutionary approach in the move from traditional
4:30 PM    -   5:45 PM audio and web based conferencing to an integrated audio, video, and web collaboration platform. In this talk we will explore the architectural differences between our current and planned solutions, planned
                       capabilities for our next generation platform, as well as Avaya's plans to facilitate interworking with, and migration from our existing solutions.
                                                                      PCC Americas, Autumn 2011, Ottawa, ON
                                                                      "Avaya and the PCC - The Power of We"
                                                                                                       Wednesday Abstracts


  Time           End                                                                                               Governor General II
                       CCTF # 1 - AACC: adding to CC Elite/migrating from CCE
                       Judith Sherwood, Applications Consultant, Contact Center Solutions, Business Communications Solutions Group, Avaya:
8:00 AM    -   9:15 AM Avaya Aura® Contact Center is a standards-based, robust, software-only solution that facilitates agents and knowledge workers to efficiently and effectively collaborate with customers and partners across
                       multiple media types to manage customer experience, deliver exemplary service, generate profitable revenues, assert brand identity and remain competitive. Join Judith Sherwood from Avaya’s Business
                       Communications Solutions Group to learn how to design an AACC system to complement an existing CM Elite voice system, and how to migrate CC Express to AACC.

                      CCTF # 2 - Designing Greenfield AACC Systems
                      Judith Sherwood: Applications Consultant, Contact Center Solutions, Business Communications Solutions Group, Avaya:
9:35 AM    - 10:50 AM Avaya Aura® Contact Center is a standards-based, robust, software-only solution that facilitates agents and knowledge workers to efficiently and effectively collaborate with customers and partners across
                      multiple media types to manage customer experience, deliver exemplary service, generate profitable revenues, assert brand identity and remain competitive. Join Judith Sherwood from Avaya’s Business
                      Communications Solutions Group to investigate how to design a new (‘greenfield”) AACC system.

                    CCTF # 3 - Contact Center Solution – Customer Implementations with Existing CS1000 with Symposium/ CC6/7 – upgrade to AACC
                    Gail McWhorter, Strategic Architect, Avaya’s Office of the CTO: Avaya Aura® Contact Center is a standards-based, robust, software-only solution that facilitates agents and knowledge workers to efficiently
11:00 AM - 12:15 PM and effectively collaborate with customers and partners across multiple media types to manage customer experience, deliver exemplary service, generate profitable revenues, assert brand identity and
                    remain competitive. Join Jonathan Phillips from Avaya to: explore the value propositions evolving existing NES Symposium, CCMS and NES CC Express customers with the features of AACC; and how to
                    design the migration to AACC.

                       CCTF # 4 - Performance Solutions - Reporting & Analytics Strategy & Roadmap
                       Steven Williams, Contact Center Product Management:
                       Contact Center Performance Management is all about observing, measuring and optimizing the resources and effectiveness of the Contact Center. Avaya has a rich set of applications that provide
1:30 PM    -   2:45 PM businesses with the Reporting & Analytics insights that they need to achieve these goals. This session will focus on the new capabilities recently released and planned for delivery over the next 12 months.



                       Tech Transfer #3 – AACC 6.x & Windows 2008 R2
                       Colleen Long, Avaya PSS Technical Support: This session will focus on guiding the Partner community through configuration of Windows 2008 R2 for AACC 6.2. Avaya SME will guide the Partner through
3:05 PM    -   4:20 PM the required steps while recommending some tips and tricks for a successful AACC 6.x configuration with the Windows 2008 R2 platform.



                       Tech Transfer #3 – AACC 6.x & Windows 2008 R2 - continued
                       Colleen Long, Avaya PSS Technical Support: This session will focus on guiding the Partner community through configuration of Windows 2008 R2 for AACC 6.2. Avaya SME will guide the Partner through
4:30 PM    -   5:45 PM the required steps while recommending some tips and tricks for a successful AACC 6.x configuration with the Windows 2008 R2 platform.



  Time           End                                                                                               Governor General III
                       SMEC # 4 - BCM to IP Office Upgrade Workshop I
                       Gord Galletti, SMEC Tier 3 Backbone Engineer, Brian Becker, SME Channel Sales Engineer: This workshop session will be a hands-on session to go over the upgrade of BCM systems to the IP Office.
8:00 AM    -   9:15 AM The workshop will go step-by-step over all steps of the upgrade process including preparation of the BCM, DMM 2.0 Migration, Rewiring and reprogramming.



                      SMEC # 5 - BCM to IP Office Upgrade Workshop II
                      Gord Galletti, SMEC Tier 3 Backbone Engineer / Brian Becker, SME Channel Sales Engineer: This workshop session will be a hands-on session to go over the upgrade of BCM systems to the IP Office.
9:35 AM    - 10:50 AM The workshop will go step-by-step over all steps of the upgrade process including preparation of the BCM, DMM 2.0 Migration, Rewiring and reprogramming.



                    SMEC # 6 - Total Care for IP Office
                    Stacey Gallanis, Senior Manager, Maintenance Business Management: This session will focus on your operational readiness to support the upcoming launch of the Total Care for IP Office Maintenance
11:00 AM - 12:15 PM offer. Come learn about how the offer, and its simple construct, provides new benefits to customers and partners.



                         SMEC # 7 - IP Office Voicemail Pro - Advanced Configuration Workshop

1:30 PM    -   2:45 PM
                         Daniel Thibault, IP Office System Architect: A workshop designed to give an overview about the advanced IP Office Voicemail Pro Configuration options.



3:05 PM    -   4:20 PM Open

                         Canadian Distributors
                         Dan Silverman, Facilitator Chair / Doug Jeffrey, Deputy Chair: A review and discussion of issues specific to Canadian partners in the Avaya space
4:30 PM    -   5:45 PM
                                                                     PCC Americas, Autumn 2011, Ottawa, ON
                                                                      "Avaya and the PCC - The Power of We"
                                                                                            Thursday, September 1- Agenda

 Time           End

7:15 AM   -   7:50 AM    Continental Breakfast - (Registration Opens at 7:00 AM) - Provinces/Confederation I
                                                                                                               Breakouts & Workshops
                                       Confederation II/III                             Governor General I                             Governor General II                          Governor General III
                         UC Core # 4 - Avaya Aura® System Manager        Engineering TF # 3 - Technical Selling           Tech Transfer #2 - AACC Server Configuration SMEC # 8 - IP Office Roadmap Workshop
                         6.2: The Central Management Application for     Strategies for Collaboration and Video
                         Avaya's Unified Communications Solution         Solutions
8:00 AM   -   9:15 AM
                         John Cato, Senior Product Manager, System       Dan Ursa, Systems Engineer / James Clements,     Colleen Long, Avaya PSS Technical Support:    Todd Hagstrom, Director, SMEC Product Line
                         Management:                                     Sales Support Engineer:                                                                        Management / Chris Koch, Senior Product
                                                                                                                                                                        Manager/ Erica Chean, Product Manager / Moritz
                                                                                                                                                                        Heller, Product Manager:
9:15 AM   -   9:35 AM                                                                                                  Break
                         UC Core # 5 - Avaya Aura Session Manager        Engineering TF # 5 - Technical Selling           Tech Transfer #2 - AACC Server Configuration - SMEC # 9 - Bear Pit
                                                                         Strategies for ACE Solutions                     continued
9:35 AM   -   10:50 AM
                         Conrad Uniacke, Communications Manager,         Rob Casey, Product Manager, ACE / James          Colleen Long, Avaya PSS Technical Support:    Todd Hagstrom, Director, SMEC Product Line
                         Product Manager:                                Clements, Sales Support Engineer:                                                              Management / Moritz Heller, Product Manager:

10:50 AM -    11:00 AM                                                                                            Swap Over Period

                                                                         Engineering TF # 4 - Laying the Data           Messaging TF # 1 - Avaya Messaging –            Tech Transfer #1 - CS1000 Security Domain /
                         Open
                                                                         Foundation for Infrastructure and Applications Roadmap and Evolution highlights                Deployment Manager
11:00 AM -    12:15 PM                                                   Scott Cheval, Networking solutions Business
                                                                         Leader, Eastern Region, Canada / James                                                         Michael Washington, Avaya PSS Technical
                                                                                                                          Roger Brassard, Product Manager, Messaging
                                                                         Clements, Sales Support Engineer:                                                              Support:

12:15 PM -    1:15 PM                                                                                   Lunch - Provinces/Confederation I
                         Joint Task Force #6 - SMTF, PMTF, DTF, CTTF, Open                                                Messaging TF # 2 - Avaya Messaging –          Tech Transfer #1 - CS1000 Security Domain /
                         ENG - SAL (Secure Access Link)                                                                   Roadmap and Evolution highlights continued    Deployment Manager - continued


1:15 PM   -   2:30 PM
                         Dan Herrera, Avaya Professional Services:                                                        Roger Brassard, Product Manager, Messaging    Michael Washington, Avaya PSS Technical
                                                                                                                                                                        Support:



2:30 PM   -   2:50 PM                                                                                                  Break
                                                                                                   Closing Session - Provinces/Confederation I
2:50 PM   -   3:05 PM    Avaya ESC, Tom Jencz, Bill Carroll, Todd Hagstrom - Executive Homework
3:05 PM   -   3:45 PM    Rick Dawybida, PCC President - Committee and TF Wrap-up
3:45 PM   -   4:15 PM    Rick Dawybida, PCC President - Elections & Bylaw Changes
4:15 PM   -   4:30 PM    Rick Dawybida, PCC President - Closing Comments
6:00 PM   -   7:00 PM                                                                         Reception Hosted by PCC - Provinces/Confederation I
7:00 PM   -   9:00 PM                                                                          Dinner Hosted By Avaya - Provinces/Confederation I
                                                                           PCC Americas, Autumn 2011, Ottawa, ON
                                                                           "Avaya and the PCC - The Power of We"
                                                                                                             Thursday Abstracts


  Time           End                                                                                                   Confederation II/III
                       UC Core # 4 - Avaya Aura® System Manager 6.2: The Central Management Application for Avaya's Unified Communications Solution
                       John Cato, Senior Product Manager, System Management: As Avaya continues to enrich its Unified Communications Solution, System Manager takes on the important task of simplifying the administration and
8:00 AM    -   9:15 AM provisioning of the solution. With a focus on reducing Total Cost of Ownership, System Manager 6.2 is the release that supports Avaya Aura 6.2, including Communication Server release 7.5. Via presentation and
                       live demonstration, this session will discuss the new features of System Manager 6.2. The session will also tell you what you need to know about migrating from UCM to System Manager, and will conclude with a
                       glimpse of what's coming after System Manager 6.2.

                      UC Core # 5 - Avaya Aura Session Manager
                      Conrad Uniacke, Communications Manager, Product Manager: Avaya Aura Session Manager provides significant features and cost savings to large enterprises when used with Avaya Aura CS1000 and
9:35 AM    - 10:50 AM Communication Manager and surrounding applications. This session will cover the ground-breaking Session Manager and the capabilities in the newest release - 6.2, the various customer configurations, and
                      how these businesses are leveraging Avaya Aura.


                         Open

11:00 AM - 12:15 PM



                       Joint Task Force #6 - SMTF, PMTF, DTF, CTTF, ENG - SAL (Secure Access Link)
                       Dan Herrera, Avaya Professional Services:
1:15 PM    -   2:30 PM This session will include an update on the progress made on the Executive Homework item on SAL and provide an excellent opportunity for further dialogue regarding this tool from a partner perspective.



  Time           End                                                                                                   Governor General I
                       Engineering TF # 3 - Technical Selling Strategies for Collaboration and Video Solutions
                       Dan Ursa, Systems Engineer / James Clements, Sales Support Engineer: Dan Ursa will provide sales engineering and design strategies for partners to introduce SIP-based collaboration applications to their
8:00 AM    -   9:15 AM customers. Avaya's collaboration portfolio now covers everything from traditional telephone conference bridges to cutting edge videoconferencing and web-based collaboration, and Dan will discuss how to bring it
                       all together into a robust and flexible enterprise solution.


                      Engineering TF # 5 - Technical Selling Strategies for ACE Solutions
                      Rob Casey, Product Manager, ACE / James Clements, Sales Support Engineer:
9:35 AM    - 10:50 AM Discover the major components of ACE and take the mystery out of communication enabling business applications. The ACE solution has three major components, ACE Platform, ACE APIs and ACE Packaged
                      Applications that are shrink wrapped and ready to use. This session will provide you with an overview of the ACE solution and provide strategies for sales engineers to bring ACE solutions into customer
                      environments.

                    Engineering TF # 4 - Laying the Data Foundation for Infrastructure and Applications
                    Scott Cheval, Networking solutions Business Leader, Eastern Region, Canada / James Clements, Sales Support Engineer:
11:00 AM - 12:15 PM Scott Cheval will offer solution selling strategies for sales engineers for data networking solutions that complement and enhance partners' infrastructure and applications portfolio. Scott will highlight particular
                    solutions that enhance quality of service, security, reliability, and end user experience, with a focus on how to sell a combined portfolio of voice and data into the enterprise and SME markets.


                         Open

1:15 PM    -   2:30 PM
                                                                         PCC Americas, Autumn 2011, Ottawa, ON
                                                                         "Avaya and the PCC - The Power of We"
                                                                                                           Thursday Abstracts


  Time           End                                                                                                Governor General II
                       Tech Transfer #2 - AACC Server Configuration
                       Colleen Long, Avaya PSS Technical Support: This session will focus on reviewing the basic server configuration for AACC. Avaya SME will guide the Partner through the required steps while recommending
8:00 AM    -   9:15 AM some tips and tricks for a successful AACC configuration.



                      Tech Transfer #2 - AACC Server Configuration - continued
                      Colleen Long, Avaya PSS Technical Support: This session will focus on reviewing the basic server configuration for AACC. Avaya SME will guide the Partner through the required steps while recommending
9:35 AM    - 10:50 AM some tips and tricks for a successful AACC configuration.



                    Messaging TF # 1 - Avaya Messaging – Roadmap and Evolution highlights
                    Roger Brassard, Product Manager, Messaging This session will provide messaging product roadmap highlights for HMS400, CallPilot, Modular Messaging, and Avaya Aura Messaging. It will provide a deep-dive
11:00 AM - 12:15 PM into HMS Release 3.0 as well as Avaya Aura Messaging 6.x/7.0, outlining the various business problems these releases solve. The session will cover technical and engineering details highlighting installed-base
                    upgrades, migrations, and network consolidation opportunities.


                       Messaging TF # 2 - Avaya Messaging – Roadmap and Evolution highlights continued
                       Roger Brassard, Product Manager, Messaging This session will provide messaging product roadmap highlights for HMS400, CallPilot, Modular Messaging, and Avaya Aura Messaging. It will provide a deep-dive
1:15 PM    -   2:30 PM into HMS Release 3.0 as well as Avaya Aura Messaging 6.x/7.0, outlining the various business problems these releases solve. The session will cover technical and engineering details highlighting installed-base
                       upgrades, migrations, and network consolidation opportunities.


  Time           End                                                                                                 Governor General III
                       SMEC # 8 - IP Office Roadmap Workshop
                       Todd Hagstrom, Director, SMEC Product Line Management / Chris Koch, Senior Product Manager/ Erica Chean, Product Manager / Moritz Heller, Product Manager: This workshop session is intended to be an
8:00 AM    -   9:15 AM interactive dialogue about the general medium and long term roadmap for the IP Office. The discussion will focus around the feature and product requirements for the Avaya SMEC portfolio.



                      SMEC # 9 - Bear Pit
                      Todd Hagstrom, Director, SMEC Product Line Management / Moritz Heller, Product Manager: During this session Avaya will address questions that arise during the earlier sessions and from operational
9:35 AM    - 10:50 AM experience. Participants are encourage to identify any questions that they bring with them to the PCC event as early as possible, either by speaking to one of the Avaya participants or by email to the task force
                      primes, Tim Eichhorn or Keith Jones. This allows Avaya to reach out to co-workers as required to obtain replies to partner questions.


                    Tech Transfer #1 - CS1000 Security Domain / Deployment Manager
                    Michael Washington, Avaya PSS Technical Support: This first part of this session will touch on Security Domain issues in more detail, including a review of the newly created Security Domain best practices guide.
11:00 AM - 12:15 PM The second half of the session will focus on the configuration and use of Deployment Manager as it relates to CS1000. Avaya SME will discuss the basic set-up of Deployment Manager as well as related technical
                    tips and tricks.


                       Tech Transfer #1 - CS1000 Security Domain / Deployment Manager - continued
                       Michael Washington, Avaya PSS Technical Support: This first part of this session will touch on Security Domain issues in more detail, including a review of the newly created Security Domain best practices guide.
1:15 PM    -   2:30 PM The second half of the session will focus on the configuration and use of Deployment Manager as it relates to CS1000. Avaya SME will discuss the basic set-up of Deployment Manager as well as related technical
                       tips and tricks.


  Time           End                                                                                       Closing Session - Provinces/Confederation I
2:50 PM    -   3:05 PM Avaya ESC, Tom Jencz, Bill Carroll, Todd Hagstrom - Executive Homework
3:05 PM    -   3:45 PM Rick Dawybida, PCC President - Committee and TF Wrap-up
3:45 PM    -   4:15 PM Rick Dawybida, PCC President - Elections & Bylaw Changes
4:15 PM    -   4:30 PM Rick Dawybida, PCC President - Closing Comments
 6:00 PM -     7:00 PM                                                                               Reception Hosted by PCC - Provinces/Confederation I
 7:00 PM -     9:00 PM                                                                                Dinner Hosted By Avaya - Provinces/Confederation I

								
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