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									                                                        City of Seattle Vendor Agreement #0000001271
                                                                                       Link2Gov Corp
                                                      Electronic Payment Financial Services Agreement
                                                                          Scope of Services and Pricing
                                                                                           Page 1 of 20
                                                                                    Attachment No. 1A


                                   Scope of Services and Pricing
                                             Agreement
                       Between The City of Seattle and Link2Gov Corporation
                             For Electronic Payment Financial Services

   1.   Agreement: All provisions in the Scope of Services and Pricing Agreement are subject to the
        terms and conditions contained in the “Agreement Between The City of Seattle and Link2Gov
        Corporation For Electronic Payment Services”, Attachment 1, Vendor Agreement #0000001271.

   2.   Scope of Services: As part of this Agreement, the Vendor shall provide the following Services:

        2.1 Electronic Payments Platform: The Vendor shall provide a central platform that allows
            electronic payments to be made via the Web, Point Of Sale (“POS”) (if applicable), and/or the
            City’s Interactive Voice Response (“IVR”) System.

            The Vendor’s Platform shall allow payments to be accepted with a credit card, debit card,
            and/or a one-time checking account debit (Via the Federal Automated Clearing House
            “ACH”).

            The electronic platform shall allow customer validation utilizing several methods. The
            customer validation process shall be described during the Service Requirement Order
            (“SRO”) document to be mutually agreed upon by the City and Vendor.

            The electronic platform shall allow the City’s IVR to interface with the platform utilizing
            several methods. The IVR interfaces shall be described during the SRO document to be
            mutually agreed upon by the City and Vendor.

            The Vendor shall obtain and maintain certification with the City’s Bank for credit card and
            ACH processing.

            Vendor shall begin providing the Services to City customers on a date to be mutually agreed
            upon by the City and Vendor.

            E-Check Processing:

            Vendor shall provide City customers with the opportunity to make Department Payments by
            electronic check through an Internet interface, at the POS (if applicable), and through an IVR
            system.

            Vendor shall (should the City’s Department want this), provide real time processing of
            electronic check transactions, validate the bank transit routing number, validate the ACH
            eligibility of the bank transit routing, determine that the dollar amount is below or equal to the
            maximum and above or equal to the minimum specified by the City, validate checking
            account number for structure and validity and check against a negative file in an established
            database.

            Vendor shall create an ACH transaction file and forward payment transactions to the City’s
            Bank for ACH processing, electronically debiting the City customer’s bank account and credit
            the City’s designated bank account.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                       City of Seattle Vendor Agreement #0000001271
                                                                                      Link2Gov Corp
                                                     Electronic Payment Financial Services Agreement
                                                                         Scope of Services and Pricing
                                                                                          Page 2 of 20
                                                                                   Attachment No. 1A

           Vendor shall provide the City customer with electronic confirmation of the electronic check
           transaction and retain electronic check payment transaction records for such period of time as
           required by applicable law and the regulations of the National Automated Clearing House
           Association (“NACHA”).

           Vendor shall provide City with a daily report(s) and files detailing Payment Transactions.

           Vendor shall, during implementation process, provide City with Vendor’s standard
           disclosures for City’s incorporation into the system for all payment transactions.

           The City will identify to the Vendor any debit items returned to the Originating Depository
           Financial Institution (“ODFI”) for non payment of transaction.

           Vendor shall, at its own expense and for the term of this Agreement, maintain a viable
           business relationship with the City’s Bank for the ACH processing services.

           Vendor shall provide ACH cut-off times as defined by the City.

           Vendor shall provide successfully completed ACH transmittal files to the City’s Bank by the
           time-frame as defined by the City.

           Credit Card Services:

           Vendor shall provide City customers the opportunity to make City Department payments by
           credit card for both an interactive telephone voice response system (“IVR”), at the POS (if
           applicable), and internet interface.

           Vendor shall, on behalf of the City, collect payment information and process City Payments
           from City customers using the American Express, MasterCard, VISA, and DiscoverCard
           or other credit card mutually agreed upon by the City.

           Vendor shall confirm the dollar amount of all City customers City payment and the
           corresponding convenience fees (should the City’s Department want to charge this fee) to be
           charged to his/her credit card and obtain the City customers approval (electronic or otherwise)
           of such charges prior to initiating credit authorizations.

           Vendor shall provide City customers with electronic confirmation of credit card transactions.

           For authorization purposes, Vendor shall electronically transmit all credit card transactions to
           the City’s Bank, as the credit card processor, in real time, as the transactions occur.

           Vendor shall retain credit card authorization logs and transaction records for such period of
           time as required by applicable law and the regulations of the respective credit card
           organizations.

           Vendor shall arrange for a unique line merchant descriptor for Vendor payment that
           references the name of the City’s Department, where applicable, and arrange for a separate
           unique line merchant description for the Convenience Fee (should the City’s Department want
           to charge this fee) that references the Vendor and the nature of the fee consistent with credit
           card association regulations.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                       City of Seattle Vendor Agreement #0000001271
                                                                                      Link2Gov Corp
                                                     Electronic Payment Financial Services Agreement
                                                                         Scope of Services and Pricing
                                                                                          Page 3 of 20
                                                                                   Attachment No. 1A

           As reasonable requested and agreed upon by both parties, the Vendor shall provide City with
           Creative Design Services, including logos, graphics, and other appropriate marketing
           materials at no cost to the City. Vendor shall work with the appropriate credit card
           associations to provide printed marketing material for City’s use in its communications with
           City customers at no cost to the City.

           The City shall provide updates to the Vendor for disputes/charge-backs of credit cards.

           Debit Card Services:

           Vendor shall provide City customers the opportunity to make City Department payments by
           “Pin-less” debit card for both an interactive telephone voice response system (“IVR”), at the
           POS (if applicable), and internet interface. The “Pin-less” debit cards will processed through
           applications approved through pilot programs offered.

           Vendor shall, on behalf of the City, collect and process City Payments from City customers
           using their debit cards as agreed upon by the City.

           Vendor shall confirm the dollar amount of all City customers City payment and the
           corresponding convenience fees (should the City’s Department want to charge this fee) to be
           charged to his/her Debit Card and obtain the City customers approval (electronic or
           otherwise) of such charges prior to initiating credit authorizations.

           Vendor shall provide City customers with electronic confirmation of debit card transactions.

           For authorization purposes, Vendor shall electronically transmit all debit card transactions to
           the City’s Bank, as the debit card processor, in real time, as the transactions occur.

           Vendor shall retain debit card authorization logs and transaction records for such period of
           time as required by applicable law and the regulations of the respective Card organizations.

           Vendor shall arrange for a unique line merchant descriptor for Vendor payment that
           references the name of the City’s Department, where applicable, and arrange for a separate
           unique line merchant description for the Convenience Fee (should the City’s Department want
           to charge this fee) that references the Vendor and the nature of the fee consistent with credit
           card association regulations.

           The City shall provide updates to the Vendor for disputes/charge-backs of credit cards.

           Settlement:

           Vendor shall provide City with reports summarizing use of the services by City customers for
           a given reporting period.

           Vendor shall, as part of this Agreement, include the following reports: Annual, Monthly,
           Daily, or Variable date Range Transaction Reports, Annual, Monthly, Daily, or Variable Date
           Range Payment Type Reports, Annual, Monthly, Daily, or Variable Date Range Channel
           Reports, Account History, Transaction Detail, and Remittance Reports, Monthly system
           performance measurements, including trends, Service Level Agreement (“SLA”) severity,
           total number of Service Request reported and resolved as described in “City of Seattle
           Hosting Services Attachment 1A”.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                       City of Seattle Vendor Agreement #0000001271
                                                                                      Link2Gov Corp
                                                     Electronic Payment Financial Services Agreement
                                                                         Scope of Services and Pricing
                                                                                          Page 4 of 20
                                                                                   Attachment No. 1A




       2.2 Vendor Staff: Vendor shall provide qualified staff with current skill sets and experience to
           the City for any services requested as part of the SRO. The Vendor shall ensure that all
           Vendors’ staff is properly trained and fully equipped to perform their assigned tasks. The
           Vendor’s staff shall be under the direction and control of the Vendor’s Project Manager. The
           Vendor shall be responsible for the work and deliverables. The Vendor’s staff shall at all
           times remain the employees or subcontractors of the Vendor. In particular the Vendor shall
           be responsible for all wages, benefits, and other compensation to its staff. Vendor shall
           provide information on the background, qualifications, experiences, and references of key
           individuals who will be responsible for delivering these products and services.

       2.3 Implementation Services: The Vendor shall provide end-to-end implementation of the
           Vendor’s E-Payments platform and Vendor’s IVR. The Vendor shall provide expertise in
           Project Management, implementation methodologies, and shall include training for various
           departments that will utilize the E-Payments platform.

       2.4 Web Development Services: In the event the City Department requires Web Development
           Services, at their discretion, shall request the Vendor provide qualified staff for E-Payments
           Web Page development. The Vendor shall provide their standard methodology utilized in
           Web Page development.

       2.5 IVR Development Services: In the event the City Department requires the use of the
           Vendor’s IVR and Vendor’s IVR Development Services, at their discretion, shall request the
           Vendor provide qualified staff to update the Vendor’s IVR application for use by the City.
           The Vendor shall provide their standard methodology utilized in IVR Development Services.

       2.6 POS Development and Implementation Services: In the event the City Department
           requires the use of the Vendor’s POS application and Vendor’s POS Development Services,
           at their discretion, shall request the Vendor provide qualified staff to assist in implementation
           of the POS application. The Vendor shall provide their standard methodology utilized in POS
           Development and Implementation Services.

       2.7 System Interface Development Services: In the event the City requires System Interface
           Development Services, at their discretion, shall request the Vendor provide qualified staff to
           assist in development of System Interfaces.

           Vendor’s staff shall develop interfaces that may include:

                        Creation of interfaces to update the system of record for posting of payments

                        Creation of account validation links

                        Creation of Settlement files both to DEA Treasury, City Agencies, and City’s
                         Bank

                        Creation of system transaction and error logs to aid in research functions

                        Creation of all reporting needed from the system.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                      City of Seattle Vendor Agreement #0000001271
                                                                                     Link2Gov Corp
                                                    Electronic Payment Financial Services Agreement
                                                                        Scope of Services and Pricing
                                                                                         Page 5 of 20
                                                                                  Attachment No. 1A

           Vendor shall provide notification to the City prior to any modifications, enhancements, or
           changes made to Vendor Electronic Payment Platform Interfaces.

       2.8 IVR System Interface Development Services: In the event the City requires the IVR
           System Interface Development Services for use of the Vendor’s IVR, at their discretion, shall
           request the Vendor provide qualified staff to assist in IVR System Interfaces.

       2.9 Sustaining Support Services: Vendor shall provide a support infrastructure for monitoring,
           and correcting problems found with the Vendor’s Electronic Payment Platform and Vendor’s
           IVR. The monitoring of said system will include transaction volume Scalability. The Vendor
           shall provide additional levels of support for further research of any system errors
           encountered. The Vendor shall be responsible for all E-Payments Platform and Vendor’s IVR
           upgrades.

       2.10 Department Representative Support (DRS): Vendor shall provide a DRS tool or an
           application that interfaces with the Vendor’s platform that will allow On-Behalf-Of payments
           (OBO), inquiry capabilities, and allow for all transactions to be journalized for auditing
           purposes. This functionality shall provide reporting by DRS based on activity. This
           functionality shall be available to all Agencies within the City.

           Vendor shall provide additional information describing what levels of problem resolution
           support are available. This shall include research tools, documentation, reports, and error
           handling processes.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                        City of Seattle Vendor Agreement #0000001271
                                                                                       Link2Gov Corp
                                                      Electronic Payment Financial Services Agreement
                                                                          Scope of Services and Pricing
                                                                                           Page 6 of 20
                                                                                    Attachment No. 1A


    3.   Roles And Responsibilities: The roles and responsibilities will be as follows:


                                                                                      City of     City's
                Roles and Responsibilities                                Vendor      Seattle     Bank
 Authorize Department For E-Payments                                                     X

 Service Requirement Order (by authorized Department)                        X            X

 E-Check (One Time ACH)
 Accept one-time and recurring ACH (E-Check) Payments                        X
 Validation of ACH Bank Routing And Transit Number (as
 needed)                                                                     X
 Create one-time ACH Confirmation Numbers                                    X
 Create ACH Bank File                                                        X
 Be the Originating Depository Financial Institution (“ODFI”) for
 ACH                                                                                                X
 ACH Rejects Process                                                                      X         X
 Update Vendor with ACH-Rejects data                                                      X         X

 Credit/Debit Card Services
 Accept Debit/Credit Card Payments                                           X
 Credit/Debit Card payment processor (Visa and MasterCard)                                          X
 American Express/ Discover Card Payment Processor
 (Processed by these agencies)
 Provide Credit/Debit Confirmation Numbers                                   X
 Accept Credit Card/Debit Card Convenience Fees (as needed)                  X
 Charge-Back Processing                                                                   X         X
 Update Vendor with Charge-Back Data                                                      X         X

 Training                                                                    X



    4.   Hosting Services:

         4.1 Coverage: The City hereby engages Vendor, and Vendor hereby agrees (subject to the terms
             and conditions set forth herein), to provide hosting services for the applications listed in
             Attachment 1 and Attachment 1A (the “Services”). City hereby acknowledges and agrees that
             Vendor’s provision and performance of the Services is dependent and conditioned upon
             City’s full performance of its duties, obligations and responsibilities hereunder. Upon
             reasonable notice, Vendor reserves the right to change the terms and conditions of Hosting
             Services.

         4.2 City Support: The City Support is defined as all activities regarding the Application such as
             transaction issues, reports, content changes, host environment and system upgrades and issues
             with the payment processor. The City is assigned a Vendor primary account manager who is



fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                        City of Seattle Vendor Agreement #0000001271
                                                                                       Link2Gov Corp
                                                      Electronic Payment Financial Services Agreement
                                                                          Scope of Services and Pricing
                                                                                           Page 7 of 20
                                                                                    Attachment No. 1A

           the City’s single point of contact for any issues regarding the Application and all City Support
           activities.

       4.3 Hours of Contact and Access Methods: Normal business hours are from 5:00 AM to 5:00
           PM Pacific Time (“PT”). During this time the Customer Support Group can be reach via e-
           mail at support@link2gov.com or phone at 877-513-5465. Calls at this level get a response
           within 24 hours if not immediately. The contacts at this level have the ability to call to action
           engineers and escalate to management as required, to resolve all issues.

       4.4 Vendor Issue Handling Procedure: Vendor uses the following procedure to capture and
           track progress of issues raised by City.

                4.4.1    Capture Service Request: The Customer Support Group captures Service
                         Requests that arrive through phone or e-mail, or Vendor’s Technical Support
                         staff notifies any and all corporate resources available to provide a solution to
                         client or customer problems. Their mission is to resolve all client or customer
                         problems in an expedient manner.

                         The Customer Support Group may initiate Service Requests. The Vendor
                         primary account manager will use the contact information provided by the City
                         to notify the City points of contact.

                4.4.2    Log Request: The Customer Support Group opens a Service Request in the
                         Vendor problem management system. When a Service Request is created, an
                         automatic e-mail message is sent to the contact at the City describing the Service
                         Request. The e-mail message will include the description of the Service
                         Request, the time the Service Request was opened, the Severity of the Service
                         Request and the Commit time by which the Service Request is expected to be
                         completed.

                4.4.3    Initial Resolution Attempt: The Customer Support Group will attempt to
                         solve the Service Request.

                         If, at any point, the Commit Time of a Service Request needs to be modified, the
                         Vendor primary account manager will work with the City to make such changes
                         to the Service Request.

                4.4.4    Escalation of Request: If for any reason, a client or customer feels that their
                         problem is not getting the appropriate attention or priority, the following
                         procedure should be used. Our typical hours of support are 5am to 5pm Pacific
                         Time although cell phone numbers are provided for emergency services 24x7 if
                         needed.

                         Level One
                         Level One escalation is the initial level for all incidents and the calls are sent to
                         the Customer Support Group. The Customer Support group can be reached via
                         e-mail at support@link2gov.com or phone at 877-513-5465. Calls at this level
                         get a response within 24 hours if not immediately. The contacts at this level
                         have the ability to call to action engineers and escalate to management as
                         required, to resolve all issues.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                       City of Seattle Vendor Agreement #0000001271
                                                                                      Link2Gov Corp
                                                     Electronic Payment Financial Services Agreement
                                                                         Scope of Services and Pricing
                                                                                          Page 8 of 20
                                                                                   Attachment No. 1A

                         Level Two
                         Escalation Level Two represents the next level of management. Escalation to
                         this level is appropriate when Level One interaction has failed to result in
                         resolution and further action transcends the authority of Level One Staff.
                         Escalation at this level is through Tim Burbage, the Director of Project
                         Management, who can be reached at 615-297-2770 ext 269 or 615-300-
                         4581(cell). Response at this level should be within 1 hour.

                         Level Three
                         Escalation Level Three represents senior management with authority to take
                         actions that fall outside of standard operating procedures. Escalation to this
                         level is appropriate only when an incident is not resolved at both the Level One
                         and Level Two phases. Escalation at this level is through Jeff Gardner, the Vice
                         President of Operations, who can be reached at 615-297-2770 ext 238 or 615-
                         260-8031(cell).

                 4.4.5   Verify City’s Satisfaction: The Vendor primary account manager will consult
                         with the City to determine if the issue was resolved to the satisfaction of the
                         City.

                 4.4.6   Close Request: The Vendor primary account manager will close the Service
                         Request after City satisfaction information has been gathered.

        4.5 End User Support

                 4.5.1   First Line Support: City shall establish and maintain the organization and
                         processes to provide “First Line Support” for the Application directly to End
                         Users. First Line Support shall include but not be limited to (a) a direct response
                         to users with respect to inquiries concerning the performance, functionality, or
                         operation of the Application, and (b) a direct response to users with respect to
                         problems or performance deficiencies with the Application.

                 4.5.2   Second Line Support: If after reasonable commercial efforts City is unable to
                         diagnose or resolve problems or performance deficiencies of the Application,
                         City shall contact the Vendor Customer Support Group to open a Service
                         Request.

                 4.5.3   City Contact Information: City shall provide Vendor a primary City point of
                         contact for technical issues and coordination with City stakeholders. In
                         addition, City shall provide Vendor with a contact name and emergency contact
                         number for Vendor to use in case of Severity 1 – Critical problems that arise.

   5.   Service Level Agreement:

        5.1   System Availability: The System provided will be available 99.9% of the time to end-users
              24 hours per day, 7 days a week, except for scheduled announced downtime. A semi-annual
              window between 12:00 A.M. and 04:00 A.M PT will be available for Vendor support
              personnel to perform any required system maintenance. The Vendor primary account
              manager will inform the City of scheduled downtime 48 hours in advance via email and or
              phone.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                                  City of Seattle Vendor Agreement #0000001271
                                                                                                 Link2Gov Corp
                                                                Electronic Payment Financial Services Agreement
                                                                                    Scope of Services and Pricing
                                                                                                     Page 9 of 20
                                                                                              Attachment No. 1A

                   In the event that Vendor is unable to achieve this application availability for any given
                   month, Vendor will reimburse the City 50% of hosting services fees of the monthly hosting
                   fee for every 1% of availability below the committed level. All adjustments between Vendor
                   and the City will be settled on the following monthly bill.



           5.2     Problem Severities and Response Time: The following is a list of response times and
                   resolution times for each problem severity:

Severity                                     Response     Resolutio   Overview                    % Vendor to Meet
                                             Time         n Time
                                                                      The critical business       Response: 95% within 15 Minutes
1 – Critical                                 0.25 Hours   2 Hours     function, product,
“Priority 1” or “Critical” means an                                   service or network is not
                                                                                                  Resolution: 90% within 2 Hours
Error that renders the Application                                    usable for any user or
inoperative or causes the Application to                              multiple users.
fail catastrophically within the Vendors
control.

                                                                      Important function or       Response: 95% within 1 Hour
2 – High                                     1 Hour       24 Hours    service is not available
“Priority 2” or “High” means an Error                                 and no workaround
                                                                                                  Resolution: 90% within 8 Hours
that affects ability to perform a critical                            exists.
business function within the
Application and no Workaround exists
within the Vendors control.
                                                                      The product, service or     Response: 95% within 24Hours
3 – Medium                                   1 Business   5           network is not seriously
                                             Day          Business    affected.
“Priority 3” or “Medium” means an                         Days                                    Resolution: 85% within 24 Hours
Error that affects ability to perform a
non-critical business function or there is
a Workaround to a critical business
function within the Application.


                                                                      Minor short-coming,         Response: 90% within 30 Hours
4 – Low                                      2 Business   20          dissatisfaction or
                                             Days         Business    question.
“Priority 4” or “Low” means an Error                      Days                                    Resolution: 85% within 5 Business
that causes only a minor impact on the                                                            Days
use of the Application.




                   Failure to meet a response time shall not constitute a breach of this Service Level
                   Agreement.
           5.3     Service Level Reporting: The Vendor system performance shall be measured and reported
                   to the City on a monthly basis. A report outlining trends, who called (City, End-user), the
                   severity and category, and the total number of Service Requests reported and resolved
                   within/outside the Resolution Time as defined in the Service Request Severities and
                   Response Table in Agreement, is reported by Vendor to the City on a quarterly basis.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                       City of Seattle Vendor Agreement #0000001271
                                                                                      Link2Gov Corp
                                                     Electronic Payment Financial Services Agreement
                                                                         Scope of Services and Pricing
                                                                                         Page 10 of 20
                                                                                   Attachment No. 1A

       5.4   City Satisfaction Surveys: City surveys may be conducted on a regular basis. The survey
             will provide basis for the City to formally and objectively evaluate the Vendor primary
             account manager’s performance.

       5.5   Corrective Measures: If Vendor does not meet the service levels outlined above, the City
             may request a document from Vendor within 5 business days that will outline improvement
             initiatives and the process that Vendor will implement.

             A service level failure will be considered a breach of this Agreement where Vendor’s
             performance falls substantially and repeatedly short of the service level commitment and it
             results in a material impact on the City’s operations. A “material” impact means that the
             City’s ability to provide services to its end users of the System is wholely or significantly
             impaired for a period of 3 days or longer.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                                   City of Seattle Vendor Agreement #0000001271
                                                                                                  Link2Gov Corp
                                                                 Electronic Payment Financial Services Agreement
                                                                                     Scope of Services and Pricing
                                                                                                     Page 11 of 20
                                                                                               Attachment No. 1A

    6.   Pricing: The Vendor and City agree to the following Pricing:

         6.1    No Convenience Fee:
                                          No Convenience Fee Model
                                                         A. Platform Costs
                             Description                                                     Cost                    Notes
 Customer Direct Charges                                                                     None
 Credit/Debit Charges – Visa/MasterCard/Debit Card                                                      Determined by City's Bank
 ACH Charges
   One-Time Check Conversion without Verification                                           $0.093      Plus per Transaction Fee
   One-Time Check Conversion with Check Verification – Optional                              $0.15      Plus per Transaction Fee
 Per Transaction
   Gateway Fee:                                                                             $0.05
   Application Service Provider ("ASP")                                                     $0.15
 Software Licenses

   Web/IVR application software license:                                                     None
   POS Software license (Optional) Internet Based POS virtual terminal
 software "Link2POS"                                                                        $9.95       Per month Per PC Install 1
   Hardware – Omni 3740 with Multi-pay rent rate (optional)                                $26.95       Per month per terminal
   Hardware – Omni 3740 with Multi-Pay Purchase Rate (Optional)                            $649.95      Per terminal
   Manuals/Documentation                                                                    None
   Exception processing                                                                     $6.50       If applicable

                                                    B. Implementation Costs
                   Description                                  Cost                       Notes
 Initial Implementation                                                 Included in Section C and D
 Customer Development                                                   Included in Section C and D
 Vendor Staff and Travel Per Hour                              $50.00 Plus T&E
 Project Management                                                     Included in Section C and D
 Training
   Remote:                                                           None
   Onsite Per Hour                                                  $50.00




    1
     Link2POS is only required for a PC based payment solution www.link2gov.com/link2pos. The application can run as a stand-
    alone processing devise (physical terminal not required) or can be integrated with the VeriFone Everest Plus or other payment
    terminals for payment data capture. Pricing is on a per PC install basis not per user.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                      City of Seattle Vendor Agreement #0000001271
                                                                                     Link2Gov Corp
                                                    Electronic Payment Financial Services Agreement
                                                                        Scope of Services and Pricing
                                                                                        Page 12 of 20
                                                                                  Attachment No. 1A


                                      C. Web Site Development Costs
                        Description                           Cost                         Notes
 Web Development -
   Developed using Link2Gov’s Web Application Generator
 (“WAG”) specifications:                                        $695.00       Per application One-time
   Non-WAG Development per hour                                  $95.00


                                    D. IVR Site Development Costs
                        Description                          Cost                           Notes
 IVR Development -
    Developed using Link2Gov’s IVR Application Generator
 (“IAG”) specifications:                                         $695.00        Per application One-time
    Non-WAG Development per hour                                  $95.00
    Voice Talent Recording                                      Pass Thru


                                          E. System Interface Costs
                          Description                                  Cost                  Notes
 Interface development -
   Developed using Link2Gov’s Web Application Generator
 (“WAG”) Interface specifications                                     $695.00    Per application One-time
   Non-WAG Development per hour                                        $95.00
 Report Development - Hourly Rate
   Link2Gov's Standard real-time reporting tool                        None
   Non Standard report development per hour                           $95.00


                                F. Department Representative Service Costs
                                 Description                                             Cost            Notes
 DRS Tools

  Link2Gov's Standard real-time reporting tool: per month per application               $20.00
 DRS Seats
  DRS Charge per seat                                                                    None


                                             G. Sustaining Costs
                      Description                           Cost                         Notes
 Monthly Cost
   Web application hosting, maintenance, support, and
 upgrades                                                    $50.00     Per month per application
   IVR application hosting, maintenance, support, and
 upgrades                                                    $50.00     Per month per application
   Paper Statement Fee                                       $15.00     Per Statement if applicable



fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                     City of Seattle Vendor Agreement #0000001271
                                                                                    Link2Gov Corp
                                                   Electronic Payment Financial Services Agreement
                                                                       Scope of Services and Pricing
                                                                                       Page 13 of 20
                                                                                 Attachment No. 1A


                                      H. All other Associated Costs
                      Description                          Cost                       Notes
 Other Costs
   IVR Per minute telecommunication fee Optional            $0.08     Per minute
   Paper Statement Fee                                     $15.00     Per Statement if applicable




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                                   City of Seattle Vendor Agreement #0000001271
                                                                                                  Link2Gov Corp
                                                                 Electronic Payment Financial Services Agreement
                                                                                     Scope of Services and Pricing
                                                                                                     Page 14 of 20
                                                                                               Attachment No. 1A


         6.2    Convenience Fee:

                                     CONVENIENCE FEE MODEL

                                                          A. Platform Costs
                          Description                                                  Cost                     Notes
 Customer Direct Charges                                                                           See Below
 Credit/Debit Charges - Visa/MasterCard/Debit Card                                     $0.00       Included In Convenience Fee
 ACH Charges
   One-Time Check Conversion without Verification                                      $0.00       Included In Convenience Fee
   One-Time Check Conversion with Check Verification – optional                        $0.00       Included In Convenience Fee
 Per Transaction
   Gateway Fee:                                                                        $0.00       Included In Convenience Fee
   Application Service Provider ("ASP")                                                $0.00       Included In Convenience Fee

 Software Licenses
   Web/IVR application software license                                                $0.00       Included In Convenience Fee
    POS Software license (Optional) Internet Based POS virtual
 terminal software "Link2POS"                                                         $9.95        Per month Per PC Install 2
    Hardware – Omni 3740 with Multi-Pay rent rate                                    $26.95        Per month per terminal
    Hardware – Omni 3740 with Multi-Pay but rate                                     $695.00       Per terminal
    Manuals/Documentation                                                             None
    Exception processing                                                              $6.50        Optional


                                                     B. Implementation Costs
                     Description                                    Cost                     Notes
 Initial Implementation                                              $0.00 Included in Section C and D
 Customer Development                                                $0.00 Included in Section C and D
 Vendor Staff and Travel Per Hour                                   $50.00 Plus T&E
 Project Management                                                  $0.00 Included in Section C and D
 Training
   Remote                                                                  $0.00
   Onsite Per Hour                                                        $50.00




    2
     Link2POS is only required for a PC based payment solution www.link2gov.com/link2pos. The application can run as a stand-
    alone processing devise (physical terminal not required) or can be integrated with the VeriFone Everest Plus or other payment
    terminals for payment data capture. Pricing is on a per PC install basis not per user.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                     City of Seattle Vendor Agreement #0000001271
                                                                                    Link2Gov Corp
                                                   Electronic Payment Financial Services Agreement
                                                                       Scope of Services and Pricing
                                                                                       Page 15 of 20
                                                                                 Attachment No. 1A



                                      C. Web Site Development Costs
                        Description                            Cost                      Notes
 Web Development –
   Developed using Link2Gov’s Web Application Generator
 (“WAG”) specifications:*                                       $495.00      Per application One-time

   Non-WAG Development per hour                                  $95.00
 *LINK2GOV WILL REBATE THE WAG DEVELOPMENT FEE TO THE CITY OF SEATTLE FOR
 EACH WAG APPLICATION ONCE THE APPLICATION SURPASSES 10,000 TRANSACTIONS.



                                          D. IVR Development Costs
                       Description                             Cost                       Notes
 IVR Development –
    Developed using Link2Gov’s IVR Application Generator
 (“IAG”) specifications:*                                       $495.00      Per application One-time
    Non-WAG Development per hour                                 $95.00

   Voice Talent Recording                                      Pass Thru
 *LINK2GOV WILL REBATE THE IAG DEVELOPMENT FEE TO THE CITY OF SEATTLE FOR
 EACH WAG APPLICATION ONCE THE APPLICATION SURPASSES 10,000 TRANSACTIONS.


                                          E. System Interface Costs
                            Description                               Cost                 Notes
 Interface development -
   Developed using Link2Gov’s Web Application Generator
 (“WAG”) specifications:*                                         $495.00      Per application One-time
   Non-WAG Development per hour                                    $95.00
 Report Development - Hourly Rate
   Link2Gov's Standard real-time reporting tool:                      None

   Non Standard report development per hour    $95.00
 *LINK2GOV WILL REBATE THE WAG INTERFACE FEE TO THE CITY OF SEATTLE FOR
 EACH WAG APPLICATION ONCE THE APPLICATION SURPASSES 10,000 TRANSACTIONS.




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                      City of Seattle Vendor Agreement #0000001271
                                                                                     Link2Gov Corp
                                                    Electronic Payment Financial Services Agreement
                                                                        Scope of Services and Pricing
                                                                                        Page 16 of 20
                                                                                  Attachment No. 1A

                                F. Department Representative Service Costs
                                 Description                                             Cost             Notes
 DRS Tools

  Link2Gov's Standard real-time reporting tool: per month per application               $20.00
 DRS Seats
  DRS Charge per seat                                                                    None


                                             G. Sustaining Costs
                        Description                             Cost                       Notes
 Monthly Cost
   Web application hosting, maintenance, support, and
 upgrades                                                       $30.00      Per month per application
   IVR application hosting, maintenance, support, and
 upgrades                                                       $30.00      Per month per application
   Paper Statement Fee (Optional)                               $15.00      Per Statement if applicable


                                        H. All other Associated Costs
                    Description                       Cost                           Notes
 Other Costs
                                                                Per occurrence, if Link2Gov is the credit card
 Charge-backs and adjustments                           $9.95   processor.
 IVR Per minute telecommunication fee                   None    Included In Convenience Fee




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                                 City of Seattle Vendor Agreement #0000001271
                                                                                                Link2Gov Corp
                                                               Electronic Payment Financial Services Agreement
                                                                                   Scope of Services and Pricing
                                                                                                   Page 17 of 20
                                                                                             Attachment No. 1A


                  6.2.1      Web Pricing Option 1

                  Option 1: Web Pricing Only

                  Web Pricing Methodology:

                            Applications with average payments greater than or equal to $240.00 will be
                             charged a fixed convenience fee of 2.49%.
                            Applications with average payments less than $240.00, see methodology below:
                       A fixed convenience fee will be set upfront for the payment application based on the
                       average payment size for the Internet payment channel and the pricing matrix
                       attached below3. Once established, the fee would remain fixed for an initial six-
                       month pilot for all payment amounts for the payment application. After the initial
                       pilot, the average payment amount will be reviewed and adjusted if the average
                       payment falls into a different pricing category. After the initial pilot adjustment, the
                       fee amount will be reviewed on an annual basis. This methodology is utilized to
                       meet the requirements of several card Association regulations regarding the
                       disallowance of different fees for different payment types (i.e., Visa, and
                       MasterCard) for an individual application (i.e., property tax payments on the
                       Internet) and the allowance of a percentage based fee for Visa convenience Fees 4.


                  Web Pricing Matrix


                     Average Payment Amount                                          Convenience Fee
                               $00.00 - $59.99                                                $1.49
                               $60.00 - $79.99                                                $1.99
                               $80.00 - $99.99                                                $2.49
                              $100.00 - $119.99                                               $2.99
                              $120.00 - $139.99                                               $3.49
                              $140.00 - $159.99                                               $3.99
                              $160.00 - $179.99                                               $4.49
                              $180.00 - $199.99                                               $4.99
                              $200.00 - $219.99                                               $5.49
                              $220.00 - $239.99                                               $5.99




       3
        If payments are currently not being accepted on the Internet Channel, the initial Average Internet Payment Amount will
       be calculated by multiplying the Customer’s overall average payment by 1.30%.
       4
         Link2Gov has been certified by Visa to accept convenience fees in a percentage format for applications that meet Visa’s
       pilot requirements (i.e., property tax and income tax).




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                                 City of Seattle Vendor Agreement #0000001271
                                                                                                Link2Gov Corp
                                                               Electronic Payment Financial Services Agreement
                                                                                   Scope of Services and Pricing
                                                                                                   Page 18 of 20
                                                                                             Attachment No. 1A


                  6.2.2      IVR Pricing Option 2


                  Option 2: IVR Pricing Only

                  IVR Pricing Methodology:

                            Applications with average payments greater than or equal to $240.00 will be
                             charged a fixed convenience fee of 2.49%.
                            Applications with average payments less than $240.00, see methodology below:
                       A fixed convenience fee will be set upfront for the payment application based on the
                       average payment size for the IVR payment channel and the pricing matrix attached
                       below5. Once established, the fee would remain fixed for an initial six-month pilot
                       for all payment amounts for the payment application. After the initial pilot, the
                       average payment amount will be reviewed and adjusted if the average payment falls
                       into a different pricing category. After the initial pilot adjustment, the fee amount
                       will be reviewed on an annual basis. This methodology is utilized to meet the
                       requirements of several card Association regulations regarding the disallowance of
                       different fees for different payment types (i.e., Visa, and MasterCard) for an
                       individual application (i.e., property tax payments on the Internet) and the allowance
                       of a percentage based fee for Visa convenience Fees6.

                  IVR Pricing Matrix


                     Average Payment Amount                                          Convenience Fee
                               $00.00 - $59.99                                                $1.99
                               $60.00 - $79.99                                                $2.49
                               $80.00 - $99.99                                                $2.99
                              $100.00 - $119.99                                               $3.49
                              $120.00   -   $139.99                                           $3.99
                              $140.00   -   $159.99                                           $4.49
                              $160.00   -   $179.99                                           $4.99
                              $180.00   -   $199.99                                           $5.49
                              $200.00   -   $219.99                                           $5.99
                              $220.00   -   $239.99                                           $6.49




       5
        If payments are currently not being accepted on the Internet Channel, the initial Average Internet Payment Amount will
       be calculated by multiplying the Customer’s overall average payment by 1.30%.
       6
         Link2Gov has been certified by Visa to accept convenience fees in a percentage format for applications that meet Visa’s
       pilot requirements (i.e., property tax and income tax).




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                                 City of Seattle Vendor Agreement #0000001271
                                                                                                Link2Gov Corp
                                                               Electronic Payment Financial Services Agreement
                                                                                   Scope of Services and Pricing
                                                                                                   Page 19 of 20
                                                                                             Attachment No. 1A


                  6.2.3      Web and IVR Pricing Option 3

                  Option 3: Web and IVR Payments Blended Pricing

                  Web and IVR Pricing Methodology:

                            Applications with average payments greater than or equal to $240.00 will be
                             charged a fixed convenience fee of 2.49%.
                            Applications with average payments less than $240.00, see methodology below:
                       A fixed convenience fee will be set upfront for the payment application based on the
                       average payment size for the IVR payment channel and the pricing matrix attached
                       below7. Once established, the fee would remain fixed for an initial six-month pilot
                       for all payment amounts for the payment application. After the initial pilot, the
                       average payment amount will be reviewed and adjusted if the average payment falls
                       into a different pricing category. After the initial pilot adjustment, the fee amount
                       will be reviewed on an annual basis. This methodology is utilized to meet the
                       requirements of several card Association regulations regarding the disallowance of
                       different fees for different payment types (i.e., Visa, and MasterCard) for an
                       individual application (i.e., property tax payments on the Internet) and the allowance
                       of a percentage based fee for Visa convenience Fees8.

                  Web and IVR Pricing Matrix


                     Average Payment Amount                                          Convenience Fee
                               $00.00 - $59.99                                                $1.75
                               $60.00 - $79.99                                                $2.25
                               $80.00 - $99.99                                                $2.75
                              $100.00 - $119.99                                               $3.25
                              $120.00 - $139.99                                               $3.75
                              $140.00 - $159.99                                               $4.25
                              $160.00 - $179.99                                               $4.75
                              $180.00 - $199.99                                               $5.25
                              $200.00 - $219.99                                               $5.75
                              $220.00 - $239.99                                               $6.25



                  6.2.4      Convenience Fee Invoicing: For discount fees charged to the customer, the
                             City will invoice the Vendor for discount fees charged by the City’s Bank and or
                             credit card processor. The Vendor will remit payment via ACH to the City
                             within 10 days of receipt of invoice.

       7
        If payments are currently not being accepted on the Internet Channel, the initial Average Internet Payment Amount will
       be calculated by multiplying the Customer’s overall average payment by 1.30%.
       8
         Link2Gov has been certified by Visa to accept convenience fees in a percentage format for applications that meet Visa’s
       pilot requirements (i.e., property tax and income tax).




fdeab5c4-581e-411f-a767-6e9c070e7981.doc
                                                   City of Seattle Vendor Agreement #0000001271
                                                                                  Link2Gov Corp
                                                 Electronic Payment Financial Services Agreement
                                                                     Scope of Services and Pricing
                                                                                     Page 20 of 20
                                                                               Attachment No. 1A

        6.3   Connectivity Fees:


                                         A. Connectivity Costs
                   Description                      Cost                       Notes
 Nashville platform certification                $4,560.00 One-Time
                                                              Any telecommunication cost associated with
 Telecommunications Cost: Any cost associated                 ISDN Connectivity will be paid for by the
 with the per minute telecommunication charges   Pass Thru City.
 ISDN Fee:                                         $99.00     Per Month
 ISDN Cross connect to Link2Gov co-location        $50.00     Per Month




fdeab5c4-581e-411f-a767-6e9c070e7981.doc

								
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