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					          isr@bucknell
             I N F O R M A T I O N                     S E R V I C E S             &      R E S O U R C E S



      D E C E M B E R               2 0 0 2        •     V E R S I O N                5    •    R E L E A S E             2




Bucknell’s New WebMail Service
By Michael Dahlberg, Systems Integrator
Dahlberg@bucknell.edu




                                           group from ISR and the




I
        n mid-August, ISR initiated a
        new service that allows Buck-      Engineering Computing
        nell users access to their email   and Support Team
        account using a web browser        started a project to
        from any computer attached to      determine the
either Bucknell's network or the Inter-    best available
net. This service, called WebMail, can     product for
be used by pointing your web browser       Bucknell's
at https://webmail.bucknell.edu. The       Webmail
login page requires your username and      service. The
email password. After login, you can       WebMail service
read mail messages stored on the           in use today was chosen based on
                                                                                          there were initially some brief,
mail server, respond, and create new       input from faculty, staff, and students.
                                                                                          unplanned WebMail outages. Further,
messages. Some of the more advanced
                                                                                          the popularity of the WebMail server
features of WebMail allow you to spell
                                                                                          has added an additional load to Buck-
check messages, filter messages into             In essence, it can do
                                                                                          nell's main email server. These
different mail folders, and maintain an
address book. In essence, it can do all          all the functions that                   problems are constantly reviewed
                                                                                          and fixed.
the functions that an email account
on Yahoo! or HotMail can, with some
                                             an email account on Yahoo!                       The WebMail Help System was
                                                                                          identified in the pilot project as a
added benefits. Unlike these commer-
                                             or HotMail can, with some                    weakness. ISR is currently working to
cial services, all traffic between your
                                                                                          incorporate a custom help system into
web browser and Bucknell's WebMail                     added benefits.                    WebMail (http://libweb.bucknell.edu/
server is encrypted. As a result, it is
                                                                                          Computing_On_Campus/E-mail_sup-
nearly impossible for a person to read
                                                                                          port/Using_webmail). A number of
an intercepted message or password.        The popularity of this service has
                                                                                          enhancements for WebMail are being
In addition, since WebMail uses Buck-      proven very surprising: at peak times
                                                                                          assessed for feasibility: incorporation
nell's mail server to store and retrieve   the WebMail server will handle over
                                                                                          of a mechanism for changing an email
email, your email quota is usually         250 simultaneous connection
                                                                                          password, email quota determination,
much larger than the commercial            attempts. While the server hardware
                                                                                          and integration of the Vacation Mail
services (Bucknell's current email         easily accommodated this traffic, the
                                                                                          and Mail Forwarding interfaces into
quota is 100 Mb of messages).              default software configuration
                                                                                          WebMail.
    In the spring 2002 semester, a         required some tuning. As a result,
Meet the ISR staff!
ISR Leadership Team

(left to right)
Jeannie Zappe, Brian Hoyt,
Nancy Dagle, and Gene Spencer




Managing Editor: James Van Fleet
Editors: Candice Hinckley, Jennifer
Perdue, Mary Jean Woland, Lisa Veloz
Photographer: Debra Balducci

isr@bucknell is published four times
during the academic year. Bucknell          INSIDE
faculty and staff receive isr@bucknell
free through campus mail; copies are      BUCKNELL’S NEW WEBMAIL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
made available for students in several
locations around campus. Other
interested individuals may subscribe
                                          MEET   THE   ISR   STAFF    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
by contacting the managing editor.
                                          THE LEADERSHIP IMPERATIVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Please send subscription requests or      VIRUS, ANTI-VIRUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
comments to:
isr@bucknell                              A NEW HUMANITIES LIBRARIAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
c/o James Van Fleet
Information Services and Resources
Bucknell University                       MAIL,   MAIL, AND MORE MAIL        . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Lewisburg, PA 17837
email: isr@bucknell.edu                   OPENING      HOUR FOR   BERTRAND LIBRARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
or call (570) 577-3235
                                          ACROBAT 5.0        TIPS AND TRICKS   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
isr@bucknell is available on the Web at
                                          SPSS 11.5       FOR   WINDOWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
www.isr.bucknell.edu/ISR_Publications/

                                          CHECK OUT PALCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Articles may be reprinted if properly
credited.                                 HELP   FOR LAST MINUTE RESEARCHERS         . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

                                          WANDERING      OUR WEB SITE       . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

                                          ISR QUICK REFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12




 2
The Leadership Imperative
By Gene Spencer, Associate Vice President for Information Services and Resources
gspencer@bucknell.edu




 W
                   hen has leadership helped you to be more        University, an MA in French Literature from Columbia Uni-
                   effective? What are the most critical charac-   versity and an MS in Library Science from Simmons College.
                   teristics of good leadership? How can leaders   Nancy brings to the campus a long history of work within
                   best support your work? What are your           the library community and a commitment to providing high-
                   hopes and dreams for effective leadership?      quality information resources in a highly efficient manner.
 These are interesting questions that I hope you will find             Brian Hoyt is our new Director of Technology Integration.
 worthy of your time and reflection.                               Brian has worked at Bucknell over the past decade, leading
      Earlier this summer, I was faced with the prospect of        many efforts to leverage the advantages of technology in the
 reorganizing the leadership structure within ISR to best          teaching/learning environment. He holds three degrees from
 prepare us for the opportunities and challenges that lie          Bucknell University (a BS in Electrical Engineering, a BA
 ahead. Although we have a culture that values leadership          College Major, and an MS in Electrical Engineering), as well
 at all levels, it was clear that we needed a relatively           as an MS in Instructional Technology from Bloomsburg Uni-
 simple structure that could be easily understood and that         versity. Brian is devoted to finding new ways for technology
 supported the work of our extraordinary staff.                    to help people tackle problems they couldn’t otherwise
      During the months of May and June, I invited everyone        solve, and in planning strategically for the future.
 in ISR to reflect on the questions posed above and to help            Jeannie Zappe is our new Director of Service Integration.
 me understand the elements of leadership that were the            Jeannie joined the computer center in 1989, where she has
 most important to them. Sixty-five people accepted the            provided years of leadership for our front-line technology
 invitation. The resulting conversations provided a wealth of      support efforts. She holds a BS in Quantitative Business
 insights and ideas, most of which have formed the founda-         Analysis from Penn State University and an MS in Business
 tion for thinking about a new leadership team for ISR.            Administration from Bucknell University. Jeannie brings
      ISR’s primary function is to create an information and       a passion for providing excellent service and improved
 technology environment that best serves the campus. Not           communications with the campus community.
 surprisingly, there is much that takes place behind the               I am excited about the leadership that Nancy, Brian
 scenes to pull that all together. Our people, our ideas, our      and Jeannie will provide for ISR and for the campus in
 resources, our advisory committees and the feedback from          the months and years ahead. Their job descriptions state
 the campus community must all be integrated to design and         explicitly “to be successful, you must have a passion for
 build the kind of environment that will best serve your           professional development that includes developing leader-
 needs. For me, that integration is the key to making it all       ship qualities in yourself and others.” I cannot think of
 fit together.                                                     three individuals who are better suited for that role!
      Our new leadership team, launched in August 2002, is             I will leave you with one additional thought about
 built on the theme of integration. Three new directors are        leadership. In the course of a single week not too long ago,
 now responsible for helping ISR to integrate its activities       several colleagues referred me to a new book called Primal
 into a cohesive whole. They are also responsible for helping      Leadership: Realizing the Power of Emotional Intelligence
 to integrate our efforts, resources and services into the aca-    by Daniel Goleman, Richard Boyatzis and Annie McKee. As
 demic, administrative and co-curricular work of the campus.       the book describes, “intellect alone will not make a leader;
 I feel extremely fortunate to have three gifted and dedicat-      leaders execute a vision by motivating, guiding, inspiring,
 ed leaders to serve ISR in these new roles.                       listening, persuading – and, most crucially, through
      Nancy Dagle has become our new Director of Information       creating resonance.” If you serve as a leader in any way
 Integration. Nancy came to the Bertrand Library in 1985,          or in any role, I strongly recommend this book. It may
 when she assumed leadership for the library’s technical           change your life.
 services. She has a BA in French Literature from Brown                                                Gene
                                                                                                                              3
                                               VIRUS, ANTI-VIRUS

by Bud Hiller, Web Access Consultant
dhiller@bucknell.edu



                                                    In June of 2002, we implemented         person who sent the message. By




S
         ince this summer, the Tech-
         nology Desk has received a            an email anti-virus scanning service.        clicking on the “Blah Blah Blah” icon
         number of calls from faculty          All email that comes in to Bucknell          on your Eudora toolbar, you’ll be able
         and staff who are not                 email accounts or that is sent by            to see the complete header for the
         sure what to make of the              Bucknell email accounts is automati-         email message. In the message from
messages in their email inbox.                 cally scanned for viruses. Mail actually     the example above, the header looks
                                               goes through a server that scans for         like this:
Subject: {VIRUS?} A very humour                viruses or attachments that typically
game.                                          spread viruses. These attachments            Return-Path:
                                               have such extensions as .reg, .chm,          <GENOMA@mail.ono.es>
                                                                                            Received: from antigen.bucknell.edu
The email will go on to say something          .cnf, .hta, . ins, .jse, .lnk, .pif, .scf,
                                                                                            (antigen.bucknell.edu [134.82.9.20]
like:                                          .scr, .sct, .shb, .shs, .vbe, .vbs, etc.     by marge.bucknell.edu
                                                    In the example shown above, what        (8.12.4/8.12.4) with ESMTP id
Content-Type: text/html;                       the message is saying in the subject         g9HFF1cN003911
                                               line is “there may be a virus attached       for <dhiller@bucknell.edu>; Thu,
                                                                                            17 Oct 2002 11:15:04 -0400 (EDT)
This is a humour game                          to this message.” In the body of the
                                                                                            Received: from mta02.onolab.com
This game is my first work.                    message, there are a few words that          (smtp.ono.com [62.42.230.12])
You're the first player.                       are included with the message to try         by antigen.bucknell.edu
I hope you would enjoy it.                     to get you to click on the attached          (8.12.4/8.12.4) with SMTP id
                                               file. The file itself, however, has been     g9HFE0Qm007044
--------------------------------------------                                                for <dhiller@bucknell.edu>; Thu,
                                               deleted by our virus protection
The remainder of this message is                                                            17 Oct 2002 11:14:01 -0400 (EDT)
                                               service. The warning message goes
from the Bucknell University E-Mail                                                         Date: Thu, 17 Oct 2002 11:14:00 -
                                               on to say that, if the message came          0400 (EDT)
Virus Protection Service
                                               from a friend of yours, you should           Message-Id:
--------------------------------------------                                                <200210171514.g9HFE0Qm007044
                                               contact that person to let him or her
The e-mail message above contained                                                          @antigen.bucknell.edu>
                                               know that you received an attachment
an attachment "rock.exe"which was                                                           Received: from Zdzdxbpi
                                               that contained a virus. Most likely,
believed to be infected by a virus.                                                         ([62.42.8.29]) by mta02.onolab.com
                                               you didn’t recognize the return              (Netscape Messaging Server 4.15)
This attachment has been deleted
                                               address. In either case, you have not        with SMTP id H44SYG00.UC7 for
and has been replaced by this
                                               received a virus at this point – you         <dhiller@bucknell.edu>; Thu, 17
warning message.                                                                            Oct 2002 17:13:28 +0200
                                               have merely received notification that
                                               a virus was attached to a message that       From: daccess
Is it a virus? Are you safe or are you                                                      <daccess@microsoft.com.ve>
                                               had been sent to you, but the virus
infected? What does this message                                                            To: dhiller@bucknell.edu
                                               was deleted. You can just delete the         Subject: {VIRUS?} A very humour
mean and why have you received
                                               message.                                     game
dozens of messages like this since the
                                                    On a related question, some people
end of June? The answer to the
                                               have wondered how they seem to be            What does all of this mean? Well, it
biggest question is yes, you are safe –
                                               sending out viruses when they have           traces the path of the email message,
the message that you have received is
                                               Norton Anti-virus installed and up-to-       including its trip through
an indicator that our anti-virus scan-
                                               date. The answer can be found in the         antigen.bucknell.edu, which is our
ning software is doing its job. On
                                               insidious nature of computer viruses.        anti-virus mail scanner, and
average, it has been doing this job
                                               The person or address listed in the
over 700 times a day across campus!
                                               From: line very well may not be the                           continued on page 9

4
A New Humanities Librarian
By Jason Snyder, Librarian/Information Specialist for the Humanities
jcsnyder@bucknell.edu




M
                 y name is Jason Snyder,   for a lack of better words, it’s great to
                 and I am the new          be back!
                 Humanities Librarian          I return to Bucknell by way of
                 here at Bertrand          Middlebury College, where I worked
                 Library. I will be        as Electronic Services/Reference and
collaborating with Humanities faculty      Instruction Librarian, and the Univer-
in the areas of collection develop-        sity of Maryland, College Park, where
ment, user education, and enhancing        I was Manager of the Instructional          Jason Snyder
access to Humanities information, in       Development and Support Center in
print as well as digital formats. I am     the College of Information Studies
also responsible for coordinating the      (also known as the library school),
media collection (DVDs, videos,            while working on my Master of Library
laserdiscs, CD-ROMs, music compact         Science degree. In these positions, I
discs, audio cassettes, vinyl LPs, and     gained experience in reference, user
beyond!). Another duty that I am very      education, collection development,
much looking forward to is participat-     creating research guides, Web design,
ing in the new ISR Representative          usability testing, and so on. Working
program. I am especially happy to          in libraries at both a huge state uni-
work for an organization such as ISR,      versity and a small liberal arts college
where collaboration, ideas, innovation,    has given me a unique set of experi-
flexibility, and service are so highly     ences and skills that will enrich the
valued.                                    work that I do here at Bucknell.
    It is exciting to be back at               I am a native of the Susquehanna
Bucknell; I was an undergraduate and       Valley; I grew up in Mifflinburg, so
graduate student here, graduating in       this truly is a homecoming for me.
1995 and 1998, respectively, and I         Not only have I returned to the area
worked here in the library as a refer-     where I spent my formative years, but
ence assistant! During my time here        also to the institution and organiza-
as a student, I was an English major       tion that were integral parts of my
(with an education minor), and had         academic and professional develop-
the opportunity to learn from many         ment. I am absolutely delighted to
great professors. When I arrived back      have the opportunity to contribute to
on campus in early October, I was          the academic community that gave so
amazed at the changes in the campus,       much to me.
both physical and curricular, that have        Please stop by when you are in the
taken place in the four short years        library and say hello!
since I graduated. This is a beautiful,
dynamic, and vibrant community, and


                                                                                             5
        Mail, mail, and more mail…
        all about our campus email distribution lists
        By Jeannie Zappe, Director of Service Integration
        jzappe@bucknell.edu


            ur campus community            Message delivery expectations               email client you are using, or they




O           depends on the use of
            several campus-wide email
            lists for communication.
            However, because of the
amount of email that we all receive in
today’s electronic communication
environment, it’s important that we
                                               Message delivery is typically with-
                                           in one business day, although it can
                                           take longer if messages possibly vio-
                                           late the Appropriate Usage Policy, are
                                           resource-wasteful, or do not include
                                           the appropriate information (See
                                           Information guidelines below). ISR
                                                                                       will be rejected. Messages that could
                                                                                       be considered controversial, or may
                                                                                       provoke a discussion, are not allowed
                                                                                       to be posted to these lists. All
                                                                                       messages must also be sent from a
                                                                                       Bucknell email address.
                                                                                           When posting event announce-
know how to use these lists appropri-      makes every effort possible to moder-       ments, please include the name, loca-
ately and judiciously. Did you know        ate the lists during normal workday         tion, sponsor, date and time, cost of
that messages posted to the campus         hours, 8:30 a.m. to 4:00 p.m. week-         the event, and the recipient of any
lists such as CAMPUS, STUDENTS, and        days. This can vary somewhat due to         proceeds. Events must be sponsored
FACSTAFF must follow specific guide-       staffing demands and emergencies.           by an officially recognized Bucknell
lines? Please read on to become more       When posting to any of the lists,           organization or one that is in the
aware of how, when and why you             please keep in mind that it can take        process of forming.
would want to use our campus email         an hour or more to reach the modera-            In order to use copyrighted
distribution lists to communicate with     tor if the list is busy, as it usually is   pictures or other material, users must
the campus community.                      in the afternoon.                           have been granted copyright permis-
                                               Due to the large number of posts        sion to be used for this purpose.
About the campus-wide lists                that are submitted to the lists, our        Messages containing copyrighted
     All of our campus-wide lists          policies prohibit reminders of meeting      material used without permission will
(please see the Campus-wide list           announcements for groups that meet          be rejected.
addresses quick reference below), with     on a regular basis. Reminders of
the exception of the faculty list, are     events can be posted to the lists as        Size limitations
distribution lists moderated by ISR,       long as the reminder is posted at least         Messages can be no larger than
meaning every message that is sub-         one week from the original announce-        50k in size, which includes any
mitted to the list must be approved        ment. In addition, Lost & Found, For        attachments to the message. If you
before it is distributed to ensure that    Sale, and Ride Information messages         find your message getting too large
messages meet list use guidelines and      cannot be posted.                           to send, you may want to consider
abide by the Appropriate Usage Policy                                                  putting your information up on a web
(http://www.isr.bucknell.edu/Rights_       Information guidelines                      site and sending the URL instead of
and_Responsibilities/aup.asp). In              All messages must have a subject        the entire message.
addition, these lists are distribution     line that pertains to the announce-
lists, not discussion lists, so they may   ment, or the message will be refused.       Formatting guidelines
not be used to conduct a discussion.       If this happens, you will be notified           Please keep in mind that format-
The faculty@bucknell.edu list is a         and asked to resend the message.            ting (colors, links, pictures, etc.) may
closed, unmoderated discussion list for    This can delay the posting, so please       not be able to be viewed by all email
members only, meaning messages flow        try to avoid this whenever possible.        applications being used on campus.
freely without intervention from ISR       Messages posted to lists should not         Format your email message sparingly.
and message delivery is usually rapid.     contain any advertisements for the
6
                                                                                          7:45 AM Opening Hour
                                                                                          for Bertrand Library
                                                                                          by Isabella O’Neill, Librarian/Manager
                                                                                          of Reference Services Program
                                                                                          ioneill@bucknell.edu

                                                                                          Information Services and Resources
                                                                                          (ISR) is pleased to announce that the
                                                                                          Bertrand Library doors will be opened
Campus-wide list addresses quick                 to the campus
reference                                                                                 15 minutes earlier, at 7:45 a.m. Mon-
                                                 (campus@bucknell.edu), or to all
                                                 staff (facstaff@bucknell.edu).           day through Friday, to accommodate
s   faculty@bucknell.edu – Includes all      s   support@bucknell.edu – Includes all      your needs before 8:00 a.m. classes
    faculty, retired faculty by request,         support staff. Again, this list should   or office obligations. The change in
    and non-faculty receiving faculty            be used sparingly, as most
                                                                                          hours began Wednesday, October 23rd
    meeting minutes.                             announcements probably pertain to
s   facstaff@bucknell.edu – Includes all         the campus (campus@bucknell.             and will remain in effect throughout
    faculty, all administrative and sup-         edu), or to all staff (facstaff@buck-    the calendar year, including academic
    port staff, and retirees by request.         nell.edu).                               breaks and inter-sessions. Circula-
s   campus@bucknell.edu – Includes all
                                                                                          tion/Reserves/ Equipment staff will be
    faculty, all administrative and sup-          With the exception of the faculty
    port staff, all students, and retirees   discussion list, these are distribution      available to check out material and
    by request.                              lists and should be used accordingly         equipment. The Technology Support
s   students@bucknell.edu – Includes         by the campus community. At no               and Reference/Information Desks will
    all undergraduate and graduate           time should the lists be used to con-
                                                                                          be staffed beginning at 8:00 a.m.
    students.                                duct a discussion. Please note that
s   firstyear@bucknell.edu – Includes        the above lists can be "opted out" of
    all first-year students.                 by a member of the community, so             Please check for additional informa-
s   sophomore@bucknell.edu – Includes        they are not necessarily all-inclusive.      tion about Bertrand Library hours on
    all sophomore students.
                                                                                          the ISR web site at www.isr.bucknell.
s   juniors@bucknell.edu – Includes all      For more information
                                                                                          edu/Building_and_Service_Informa-
    junior students and sub-senior           For more information, please visit
    students.                                Bucknell's email list web site:              tion/hours.asp.
s   seniors@bucknell.edu – Includes all      http://www.isr.bucknell.edu/Comput-
    senior students.                         ing_On_Campus/E-mail_lists/. To view         If you have any questions regarding
s   graduates@bucknell.edu – Includes        the web archives (previous postings)
                                                                                          Bertrand Library hours, please feel
    all graduate students.                   for the campus-wide email lists, visit:
s   faculty-announce@bucknell.edu –          http://www.isr.bucknell.edu/Comput-          free to contact the ISR Office at
    Includes all faculty, retired faculty,   ing_On_Campus/E-mail_lists/archives.         x71557.
    and non-faculty who receive faculty      asp.
    minutes. This list should be used
    by non-members of the faculty            Thank you, in advance, for using
    @bucknell.edu list who need to           these lists according to the recom-
    distribute an announcement specific      mended guidelines, so that we can all
    to the faculty.                          communicate quickly and well.
s   admin@bucknell.edu – Includes
    all administrative staff. This list
    should be used sparingly, as most
    announcements probably pertain
                                                                                                                              7
               Acrobat 5.0
                                               tips and tricks!
                By Bud Hiller, Web Access Consultant
                dhiller@bucknell.edu




W
                hile Acrobat Reader is
                a wonderful program
                for viewing pdf docu-
                ments, if you have the
                full version of Acrobat,
you can also create documents that
will be more useful and navigable for
your users with just a few moments
of editing.

DOCUMENT OPEN OPTIONS
    Have you ever had a document
open up so large that it filled your
screen? You could barely see any part
of the document without scrolling all
around it! Acrobat allows you to con-
trol the magnification at which your
document will open, and it will open
that way for every person who access-          on an area they would like to see      looking at a pdf document and you
es the file, whether it is on the web,         enlarged.                              would like to move text, add para-
on a single computer, or on a net-         s   Click on File>Save As and save the     graphs, etc., you should really do all
work. To do this:                              file. The next time that you or any-   of that in your original Word or Page-
s Open the document in Acrobat                 one else opens it, it will open with   maker document, then recreate your
   (all of these tips require the full         the exact magnification that you       pdf document. But sometimes you
   version, not Acrobat Reader).               prefer.                                need to make only minor changes:
s Click on File>Document proper-                                                      alter a date or a name, add a small
   ties>Open options.                      NOTE: A related tip – Always use           amount of explanatory text, insert a
s Click on the pull down menu for          File>Save As in Acrobat, even if you       single line. That is possible with
   Magnification.                          are saving the file with the same file     Acrobat 5, and very easy to do.
s Select your preferred viewing            name. By default, Save As will
   option. Experiment with different       optimize the file for fast web access,     To change a few words on a page, or
   styles – usually, you can select        eliminate duplications in pages and        to insert a line of text:
   from Fit in Window, Fit Width, or       backgrounds, and make for a smaller,           Click on the TouchUp Text tool,
   Fit Visible. I find that Fit in         faster-loading file.                       which is the T-shaped icon on the
   Window allows users to see the                                                     toolbar. Note that the hand tool has
   whole page – if they need to, they      ADD OR CHANGE A BIT OF TEXT?               become an I-beam. Note also that if
   can easily click on the magnifying          Many people realize that Acrobat       you are viewing a pdf image, which is
   glass or hit the Z key to zoom in       is not an editing program. If you are      basically a picture of the page, you

8
will not be able to select or highlight     tool. Your mouse pointer will change         pages, and move pages around in a
any text in the document. Click where       from a hand to an object that you can        document or even into another doc-
you would like to type a letter, or         use to draw a box – click and drag the       ument. The Acrobat help guide is
highlight text you would like to            pointer to create a box that is the size     well written and concise – in fact,
change. Note that you cannot select         that you desire. You will have a blink-      if you open it up (by clicking on
multiple lines – this feature is for very   ing insertion point and you can begin        Help>Acrobat help) you will see
limited editing only! If you would          to type in your text. Be careful –           an excellent example of the use of
like to insert a line on a blank area of    until you change your mouse back to          bookmarks to make a 287-page
the page, hold down the control key         the hand by clicking on the Hand tool        document instantly more accessible.
after selecting the TouchUp Text tool       or typing h, every point that you click          If you have questions about
(option key on a mac) and click on          on your document will become a Free          these tips or any other Acrobat
your page. A blinking insertion point       Text box! You can delete any unwant-         issues, please contact Bud Hiller at
will appear – type your text, select        ed boxes, or change the color of the         dhiller@bucknell.edu or 73288.
Save As, save your file, and you have       font/border or change the font
edited the document. If you would           size/color, by right-clicking on the
like to change the attributes of this       box while using either the Hand tool
text (font, type face, color, etc.),        or the Free Text tool and selecting
highlight the text after selecting the      either Delete or Properties.
TouchUp Text tool, right-click, select          Acrobat has many other features
attributes, and make the changes            designed to enable the creator of the
you desire.                                 document to make it more friendly,
To insert a larger amount of text:          more usable, and much more navigable
    Acrobat 5 has a number of fea-          than many other formats. You can
tures that allow you to make your           quickly and easily create bookmarks
document more flexible. One of them         to enable users to instantly click and
is the Free Text tool. Click on the         advance to other pages in a document,
down arrow next to the Note tool on         make links to web sites or other spots
your toolbar and select the Free Text       in the document, create thumbnails of




continued from page 4 “Virus”

marge.bucknell.edu, which is our email server. But you can        unknowingly clicking on attachments that infect their own
see that while the From: line says it is from daccess@            machines by eliminating the virus before it even shows up in
microsoft.com.ve, the header says that the message was            your inbox!
Received from mta02.onolab.com. Whoever daccess is, he or             Viruses can wreak havoc on users and the campus as a
she likely didn’t send the message. What viruses frequently       whole – ask anyone who has had to re-image their computer
do is attack someone who is not protected, and go into the        in the middle of the semester because a virus has made their
email address book of the victim. The names in the address        data inaccessible. So if you receive a message that tells you a
book are then placed in the From field of virus-infected          virus has been intercepted, you can happily delete it while
emails, which is why you will occasionally find infected          feeling secure that at least that particular little worm didn’t
email that appears to be from someone you know when,              make it into your Apple (or Dell, or Gateway!).
in fact, it is not. Bucknell’s anti-virus scanning service
eliminates many of the problems that can arise from people

                                                                                                                                9
                                                                                      SPSS
SPSS 11.5 for Windows now available!
By Bud Hiller, Web Access Consultant
dhiller@bucknell.edu



Faculty and staff users of the SPSS software can pick up a disk with the 11.5 update at the Tech Desk, or contact the Tech
Desk at x77777 to request installation on their Windows computer.

New features include:


s    All new tables – create tables more easily, preview your table, control output, customize data display by adding
     subtotals, changing variables, etc.
s    Export your SPSS data files directly to SAS or save SPSS files as .sas syntax.
s    TwoStep Cluster analysis identifies clusters in your data with state of the art algorithms.
s    Export pivot tables directly to Excel.
s    Export SPSS output directly to Word.
s    Improved navigation through SPSS with the mouse wheel scroll.




Check Out PALCI
By Lona Sholly, Library Assistant, Borrower Accounts
sholly@bucknell.edu


    Did you know that you can order a book on Monday from another Pennsylvania academic library and have it arrive before
the end of the week, possibly as early as Wednesday? That is an advantage of PALCI, the Pennsylvania Academic Library
Consortium, Inc. A request for a book triggers a simultaneous search of over 40 academic library catalogs. If the book you
want is not available at Bertrand Library, you can initiate a request to borrow it. It only takes minutes to place a request,
and will save you a trip to another library.
    This service was temporarily interrupted in August while we converted to a new library system, but PALCI is again avail-
able to faculty, staff and students at http://palci.library.pitt.edu/~ursa/BUCKNELL_login.html Or you can find the link
provided on the ISR web page by clicking on Other Library Services > Interlibrary loan > Submit a PALCI Request.




10
Help for last minute researchers
By Jen Perdue,
perduej@bucknell.edu
Candice Hinckley, Borrowing Coordinator, Interlibrary Loan
chinckle@bucknell.edu
Kathleen McQuiston, Librarian/Program Manager for Information Resources Selection
mcquisto@bucknell.edu


Conversation overheard between a harried student and a reference librarian:

    Yes, I can assist you with your research needs, even though your paper is due tomorrow. No, don’t be embarrassed,
many of your fellow classmates have been in today in a similar situation. Let’s talk about your paper and I will help you
identify appropriate resources relative to your topic. No, you don’t have to limit your sources to those that we have here
in the building, although the library collection is extensive and I’m sure that you’ll find many items that will work.
In addition, most of the full-text articles listed in the databases below are available to you from your dorm room or a
campus computer lab. Relax, I’ve been in this business a long time and have been specially trained for situations just
like this one. We’ve extended our hours, so you won’t have to rush.

Bucknell students can relax and feel confident that there is always a staff member at the Reference Desk ready
to assist him or her in finding resources and information. We help students focus, identify appropriate materi-
als, and point out those that we have on hand in the collection or available full-text online. And, we have
extended hours during final exams week.

Here’s a partial list of the full-text databases that are available:

ArticleFinder - Our primary undergraduate journal article database. Includes some full text articles. Normally
you should begin your search for journal articles here.

Research Library Complete - Citations and full-text of newspaper and periodical articles covering a broad
range of subjects, including arts, business, humanities, social sciences, and sciences.

Lexis-Nexis Academic Universe - Full-text access to legal, news, business, medical, and reference
information.

JSTOR - An archive of core, scholarly journals from a variety of subject areas. Coverage begins with the very
first issue through all but recent years.

National Newspapers - Full-text articles from 27 newspapers, including the New York Times, Wall Street
Journal, and Washington Post, plus other important United States, international, and minority-interest papers.

Wilson Select Plus - Full text articles in science, humanities, education and business.




                                                                                                                             11
Wandering our Web site...
Outage and Alert Center                                 FAQs                                                      can assist you in determining who is
The Outage and Alert Center includes                    The Frequently Asked Questions (FAQ)                      your ISR Representative and Library
up-to-date information regarding sys-                   section of the site provides answers to                   Liaison. A link to the ISR Staff
tem, network and service availability.                  the questions we get asked the most,                      Directory can be found in the black
It provides information about protect-                  concerning our many services and                          bar near the top of every ISR webpage.
ing your computer from viruses, and                     resources. The questions have been
network maintenance tips. Current                       divided up into categories that corre-                    Help Options
outages and alerts can be found at the                  spond to the main areas of the ISR                        Our help options menu provides links
top of the front page of the ISR web-                   site. Keep on the lookout for FAQs to                     to ways to get help online. The menu
site. To find out more about the cen-                   be featured at convenient locations                       features links to Chat with the Refer-
ter or browse through our outage                        throughout the site. To browse                            ence Desk (RefDesk Live) and Chat
archive, click Viruses and outages                      through the ever-growing list, click                      with the Technology Desk (TechDesk
from the Computing on Campus                            the FAQs link that can be found in                        Live) services, as well as links to email
section of the ISR web page.                            the black bar near the top of every                       either desk. Also included in the Help
                                                        ISR web page.                                             options menu is the classroom emer-
Online Manual Collection                                                                                          gency telephone number that can be
ISR provides access to a collection of                  ISR Staff Directory                                       called for immediate service when
online technology manuals. The col-                     Visit the ISR staff directory to learn                    technology fails during a class. A link
lection includes books on Microsoft                     more about ISR staff members and the                      to Help Options can be found in the
Office, Dreamweaver, Java, Perl, Linux,                 workgroups that make up our depart-                       black bar near the top of every ISR
Unix and more. It can be browsed by                     ment. You can search the directory,                       web page.
selecting Guides and Manuals from                       browse by last name, or browse by
the Learning Technology Skills                          workgroup. In addition, the staff
section of the ISR website.                             directory includes links to pages that



    ISR Quick Reference
                If you are off campus, please dial 570-57 before each extension.


Circulation Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71882
ISR Office – 221 Bertrand Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71557
ISR Office – 101 Computer Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71795
Library Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71881
Reference/Information Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71462
      Email the Reference Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Ref1@bucknell.edu
      Reference by Appointment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Ref1@bucknell.edu
      RefDesk Live.....follow the links for Help Options ➔                          Chat with the Reference Desk
Electronic Reserves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Bud Hiller......dhiller@bucknell.edu.....73288
Reserves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Barbara Stockland.....bstockla@bucknell.edu.….73294
Scheduling a computer lab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .reservelab@bucknell.edu
Software Service Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ssc@bucknell.edu.....77777
Technology Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . helpdesk@bucknell.edu.....77777
      TechDesk Live.....follow the links for Help Options ➔ Chat with the Tech Desk
Equipment for check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Marcy Siegler.....siegler@bucknell.edu.....77733
Telephone repairs, billing, voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71810
User Education and training
      Computing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Lisa Veloz.....lveloz@bucknell.edu.....71796
      Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Judy Zebrowski.....zebrow@bucknell.edu.....73242
Web development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Roberta Sims.....rsims@bucknell.edu.....73310

				
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